Case study - El Rincon - Direct Business Equipment

El Rincon Restaurant impressed by
Reliability of DBE EPoS System
The Background
El Rincon is a renowned Spanish Tapas bar Restaurant in the heart of
Manchester, often fully booked three weeks in advance.
With such an extensive Tapas menu, manager Nalaka Marasinjhe, felt they
needed a system that could cope with all the courses and allow them to
view all the tables at any point in the night. El Rincon wanted a reliable
system that would not let them down, during busy periods.
The Solution
DBE installed Casio Touchscreen EPOS Terminals with Orderman Handheld
waiter pads, plus printers both in the kitchen and at the 'front of house'.
The Handheld units were required because on busy days the tables can be
turned five times so speed & efficiency were paramount. With the large
amount of dishes going out, the printer at the 'front of house' allowed the
manager to know what each table was still waiting for. The Casio
Touchscreens were chosen because reliability was very important to such a
busy operation, the large clear screen enables the staff to monitor exactly
where each customer is up to with their meal, how long they have been sat
down, whether they have had their bill, and whether the table is ready to
be cleared. This is ideal in such a popular eatery. The large menu was
easily handled by the intuitive layout of the screens. The Bar Printers
ensure that Rafa knows all drinks that are served are not missed off the
bills; it also means that while the waiter is taking the food order, the drinks
can be arriving at the table, without the waiter even moving. This gives a
great customer service experience.
Customer quote
Nalaka states “The reliability of the system was paramount to us. We have
not had a single fault since the installation and when we do require any
assistance DBE have immediately been on hand to help”.
Other great benefits includes, orders now being delivered direct to the
kitchen from the Orderman and the order time has been reduced from up
to five minutes to a few seconds. Nalaka also stated “The system allows us
to view the activity of the restaurant at any point, so we can see where the
tables are up to during service. This ultimately helps us turn the tables
more efficiently.
The Future is bright for El Rincon with an increase in Business
already in 2009
Direct Business Equipment Ltd
Unit 4, Albion trading Estate, Mossley Road, Ashton under Lyne, Greater
Manchester, OL6 6NQ
Tel: 0161 343 2271 Fax: 0161 343 2281 Email: Sales@dbe.uk.com