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eGroomer Journal January / March 2014 1 PetGroomer.com Publications M A G A Z I N E formerly “eGroomer Journal” July / September 2015 GRAND PRIZE WINNER “Pooh” by Melanie Ingram ALL WINNERS INSIDE PROFESSIONAL PET GROOMERS AND STYLISTS ALLIANCE SUPERZOO 2015 COMPETITION WINNERS INCREASING PERSONAL SAFETY IN THE SALON BEYOND THE COAT HOW TO PROPERLY OIL A CLIPPER BLADE IS GROOMING BECOMING A PAIN IN THE NECK? GROOMING: THE ULTIMATE DOG EXPERIENCE eGroomer Journal www.egroomer.com Subscribe Free HEATSTROKE AWARENESS DAY 2015 CONTRACTS FOR I.C. GROOMERS © 2014 Find A Groomer Inc. All rights reserved eGroomer Journal January / March 2014 eGroomer Journal www.egroomer.com Subscribe Free 2 PetGroomer.com Publications © 2014 Find A Groomer Inc. All rights reserved eGroomer Journal January / March 2014 eGroomer Journal www.egroomer.com Subscribe Free 3 PetGroomer.com Publications © 2014 Find A Groomer Inc. All rights reserved eGroomer Journal January / March 2014 4 PetGroomer.com Publications www.zoomingroomin.com Career Opportunities At Zoomin Groomin®, we believe it is our duty to nurture the complete health and well-being of animals. We are here to help pet parents navigate the ups and downs of pet parenthood. Our Zoomin Groomin® family is made up of pet lovers who unselfishly put the needs of others before their own. Moreover, like all great families, this one offers the support and inspiration we need to thrive. That is the Power of the Zoomin Groomin® team. We are looking for pet lovers to join our team, with the potential opportunity for the “top dogs” to operate their own business. As a Pet Groomer with Zoomin Groomin®, you will help pet’s look and feel their best. We are looking for you to provide grooming services that enhance the positive union of pet and pet parent. To do so, you will passionately live out the varied duties of your role. Zoomin Groomin® is a franchise that has helped people get into their own business in the fast growing market for mobile pet grooming. Come learn more about our employment opportunities,© click here. eGroomer Journal www.egroomer.com Subscribe Free 2014 Find A Groomer Inc. All rights reserved eGroomer Journal January / March 2014 eGroomer Journal www.egroomer.com Subscribe Free 5 PetGroomer.com Publications © 2014 Find A Groomer Inc. All rights reserved eGroomer Journal January / March 2014 eGroomer Journal www.egroomer.com Subscribe Free 6 PetGroomer.com Publications © 2014 Find A Groomer Inc. All rights reserved eGroomer Journal January / March 2014 eGroomer Journal www.egroomer.com Subscribe Free 7 PetGroomer.com Publications © 2014 Find A Groomer Inc. All rights reserved eGroomer Journal January / March 2014 eGroomer Journal www.egroomer.com Subscribe Free 8 PetGroomer.com Publications © 2014 Find A Groomer Inc. All rights reserved eGroomer Journal January / March 2014 eGroomer Journal www.egroomer.com Subscribe Free 9 PetGroomer.com Publications © 2014 Find A Groomer Inc. All rights reserved eGroomer Journal January / March 2014 eGroomer Journal www.egroomer.com Subscribe Free 10 PetGroomer.com Publications © 2014 Find A Groomer Inc. All rights reserved eGroomer Journal January / March 2014 eGroomer Journal www.egroomer.com Subscribe Free 11 PetGroomer.com Publications © 2014 Find A Groomer Inc. All rights reserved eGroomer Journal January / March 2014 eGroomer Journal www.egroomer.com Subscribe Free 12 PetGroomer.com Publications © 2014 Find A Groomer Inc. All rights reserved PetGroomer.com Magazine eGroomer Journal January / March 2014 13 13 PetGroomer.com Magazine formerly eGroomer Journal EDITOR-IN-CHIEF Stephen Mart PUBLISHER Find A Groomer Inc. July / September2015 PetGroomer.com Publications PetGroomerMagazine.com EDITORIAL OFFICE PO Box 2489 Yelm, WA 98597 findagroomer@earthlink.net SUBSCRIPTION SERVICES FREE DIGITAL PUBLICATION www.petgroomermagazine.com Change Email or Postal Address 360-446-5348 findagroomer@earthlink.net Please provide both old and new addresses. Archive of Past Issues Available at PetGroomerMagazine.com PHONE 360-446-5348 Have you seen our all-new website? BACK ISSUES Digital Edition www.petgroomermagazine.com ADVERTISING Display advertising in PetGroomer.com Magazine is available to banner advertising sponsors of PetGroomer.com. To learn more about becoming a sponsor for as little as $1 a day see: PetGroomerMagazine.com www.petgroomer.com/bannerads.htm 800-556-5131 360-446-5348 PetGroomer.com Magazine is published as a download quarterly by Find A Groomer Inc., PO Box 2489, Yelm, WA 98597. Copyright 2015 All rights reserved. Reproduction in whole or in part is strictly prohibited. Made in USA. Nothing like it on the Web. PetGroomer.com Magazine makes every effort to provide information that is reliable and practical. It is not intended to replace diagnosis or treatment from a veterinarian or other qualified pet or pet care professional. PetGroomer.com Magazine does not assume any legal responsibility. Readers should always consult qualified healthcare providers for specific diagnosis and treatment. Information provided is not intended to replace formal pet grooming training including pet safety and handling. Viewpoints and commentary expressed in PetGroomer.com Magazine do not necessarily reflect the beliefs or opinions of its advertisers, the publisher or associates. Use of any content or services of PetGroomer.com and PetGroomerMagazine.com, including both digital and print copies of PetGroomer.com Magazine, is governed by additional guidelines, disclaimers and privacy policies and notices available at: PetGroomerMagazine.com www.petgroomer.com/mission.htm eGroomer Journal www.egroomer.com Subscribe Free © 2014 Find A Groomer Inc. All rights reserved eGroomer Journal January / March 2014 14 PetGroomer.com Publications JULY 2015 July 21 to 23 OCTOBER 2015 October 1 to 4 SuperZoo 2015 Las Vegas, NV www.superzoo.org New England Grooming Show Sturbridge, MA www.newenglandgrooms.com AUGUST 2015 August 6 to 9 October 23 to 25 All American Grooming Show Wheeling, IL www.aagroom.com SEPTEMBER 2015 September 17 to 20 Groom Expo 2015 Hershey, PA www.groomexpo.com September 18 to 20 Pet Industry Christmas Trade Show Chicago, IL www.hhbacker.com eGroomer Journal www.egroomer.com Subscribe Free NDGAA Fun in the Sun Orlando, FL www.ndgaa.com NOVEMBER 2015 November 7 to 10 U.S. Pet Pro Classic Dallas, Texas www.petstylist.com November 9 to 12 New England Grooming Show Sturbridge, MA www.nepgp.com November 9 to 12 Pet Boarding & Daycare Expo Hershey, PA © 2014 Find A Groomer Inc. All rights reserved www.pbdexpo.com eGroomer Journal January / March 2014 eGroomer Journal www.egroomer.com Subscribe Free 15 PetGroomer.com Publications See More Winners on Next © 2014 Find A Groomer Inc. AllPage rights reserved eGroomer Journal January / March 2014 Special thanks to our163 Judges for selecting PetGroomer.com the Top 10 Finalists Publications Melissa Verplank www.melissaverplank.com eGroomer Journal www.egroomer.com Subscribe Free Jodi Murphy Christina Pawlosky www.jodimurphy.net www.osterpro.com © 2014 Find A Groomer Inc. All rights reserved Professional Pet Groomers and Stylists Alliance PetGroomer.com Magazine eGroomer Journal January / March 2014 17 July / September 2015 PetGroomer.com Publications 17 SuperZoo 2015 Las Vegas National pet styling groups and allies come together to develop standards of care. Good pet grooming begins with good training and a relationship based on trust. During today’s morning session of the World Pet Association’s Groomer Supershow, the members of the Professional Pet Groomers & Stylists Alliance (PPGSA) announced the results of a year-long initiative to review and establish a set of best practices regarding safety and sanitation that will serve as a foundational building block for industry grooming standards. Doug Poindexter, president of the World Pet Association, and representatives from International Pet Groomers, Inc., the International Society of Canine Cosmetologists and the National Dog Groomers Association of America, Inc. took the stage, flanked by additional association members. They described a protocol that includes standards for animal housing and handling, equipment, and facilities with a focus on safe operations and attentive animal care. (Continued on page 18) eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved PetGroomer.com Magazine eGroomer Journal January / March 2014 “This is a groundbreaking achievement,” said Poindexter. “We applaud all the groups that are working together to develop these important health and safety standards.” Linda Easton, president of IPG, said, “We believe that providing groomers with education and industry standards about the safe and humane handling of pets can give them the mindset, tools and desire to provide exceptional service to all pets in their care.” “The integration of a ‘Basic Standard of Pet Care’ into industry guidelines and policies will provide an indelible assurance of the well-being of the pets entrusted to professional pet groomers and stylists,” added ISCC executive director Pam Lauritzen. “It can become a mutually beneficial cornerstone of care.” Jeffrey Reynolds, executive director of the NDGAA, added “We are proud and excited to be part of this coalition of pet grooming professionals who have come together to share our experience to create these basic standards of pet care. We are passionate about ensuring the 18 18 July / September 2015 PetGroomer.com Publications safety of all pets while in the care of pet grooming professionals.” Final language will be released at an upcoming national grooming exposition. Alliance members are committed to incorporating these standards into their own training and/or certification programs, ensuring that groomers and stylists are taught to the same standards irrespective of which program they pursue. FAQ REGARDING SHARED SAFETY AND SANITATION STANDARDS FOR GROOMING What is the PPGSA? Who are your members? The Professional Pet Groomers and Stylists Alliance is an historic collaboration by grooming and styling professionals. It is an effort by groomers for groomers, pet owners and the pets themselves. Members of the Alliance include the three major national pet grooming and styling associations, several state groomer groups, allied trade organizations, major retailers who offer pet eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free (Continued on page 19) © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved PetGroomer.com Magazine eGroomer Journal January / March 2014 grooming and pet care service providers. How long has PPGSA existed? Why was it created? PPGSA began with a meeting at SuperZoo 2014 and a desire to “put common sense to paper” regarding the standards of care taught to professional groomers. Its goal is to assure the uniformity of care and safety standards taught by Alliance member organizations through their certification and/or training programs AND to help educate pet parents about the importance of care and safety standards when choosing pet groomers and stylists. What kinds of standards are we talking about? How were they developed? Subject areas addressed include animal housing and handling, equipment and products, facilities and safe operations, with a focus on attentive animal care. These standards represent best practices gathered from Alliance members and others throughout the industry. They reflect a commitment to pet care based on professional experience and 19 July / September 2015 PetGroomer.com Publications 19 established practices. Will the PPGSA be offering its own certification or training program? No. The PPGSA will not offer a certification or training program, though many of its member organizations do and they are committed to incorporating these standards into their own programs. The Alliance will continue to meet regularly to review standards to ensure that they reflect current industry best practices. How do I become a member of the PPGSA? What if I have additional questions? Any organization or individual interested in joining the Alliance can simply reach out to a current member. For additional information about the Alliance and its standards of care, please contact Mike Bober at 202-309-3980 or mbober@pijac.org. ■ eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved Grooming Competition eGroomer Journal January / March 2014 20 PetGroomer.com Publications SuperZoo 2015 Las Vegas Jackpot Winners. Left to right: 4th place Amy Manser from England, Jackie Boulton 2nd place from Canada, Judge Janis Fehn, Barbara Prueckel, Ist place winner Jared Lane, Doug Poindexter President of World Pet Association & Sponsor, Judge Sue Watson, 3rd place Cat Opson, 5th place Kumi Tachikake from CA. Ren Netherland Animal Photography Tom McLaughlin Super Jackpot 1st place $10,000 Left to right: Judge Sue Watson Jared Lane 1st Place Winner Judge Barbara Prueckel & Janis Fehn eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved PetGroomer.com Magazine eGroomer Journal January / March 2014 21 21 July / September 2015 PetGroomer.com Publications Creative Styling 1st Place SuperZoo 2015 Sandra Hartness, Stylist Best in Show Winner SuperZoo 2015 Lindsey Dicken Judge Jay Scruggs (left) eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved PetGroomer.com PetGroomer.com Magazine Magazine eGroomer Journal January / March 2014 22 15 22 July April/ /September June 2015 2015 PetGroomer.com Publications Increasing Personal Safety in the Salon by Matt Faulhaber Did you know grooming professionals work in a hazardous occupation? According to the Bureau of Labor Statistics, animal care and service workers have a higher rate of injuries and illnesses than the national average! And for good reasons. Groomers may be scratched, bitten, and kicked during the course of a grooming session, especially with a new or unknown dog or cat, or when the client has not informed the groomer of a current or recent illness, infection or injury which might affect its behavior when handled. And that’s not counting the fright and stress reactions (snapping, clawing) some pets may exhibit when grooming sensitive pet body areas. Consider also that groomers may encounter cuts, puncture and other wounds from handling sharp scissors and clippers; shocks from using faulty electrical appliances and dryers; can suffer back, muscle strains and injuries from lifting and moving large, heavy, eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free (Continued on page 23) © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved PetGroomer.com Magazine eGroomer Journal January / March 2014 (Continued from page 22) and even overweight dogs; breathe in fluff and fur and airborne mites; can develop allergic reactions to product chemicals and pet medications or contract infections from pets. All of which underscores the need to think safety in every step of business operations. Salon Safety Assumptions First As any experienced groomer knows, accidents do happen. Let’s assume the grooming business has adequate insurance; complies with all safety and health work regulations; checked that pet clients have current rabies and recommended vaccinations; keeps electrical, plumbing and air filtration systems up to date and dryers and appliances are in excellent working order; uses secure restraints; dries floors to avoid slips; has safety door locks with alarms to prevent and warn of a pet’s accidental escape; wellstocked first aid kits on hand; and declines aggressive pets as clients. Yet, the groomers’ and staffs’ personal safety should not be overlooked. 23 23 July / September 2015 PetGroomer.com Publications Using key supplies goes a long way in avoiding unfortunate personal safety incidences. Preventive Protection for Personal Safety Protecting the safety of salon personnel begins with these protections which should be incorporated in the salon’s standard operating procedures. Team members should be encouraged to use them daily. Better to use them and not need them rather than the reverse. Suggested are: ■ Gloves to reduce the risk of allergenic reactions from everyday exposure to cleaning, disinfecting, spraying or sterilizing product chemicals and pet coat contaminates while protecting hands during bathing and grooming. Glove choices include powder-free, secure grips, left/right hand fitted and latex-free which avoid latex sensitization leading to dermatitis, asthma or anaphylaxis, especially essential for those with known latex allergies, and bite proof gloves for those pets has who are known to have aggressive reactions to be handled. (Continued on page 24) eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved PetGroomer.com Magazine eGroomer Journal January / March 2014 (Continued from page 23) ■ Face masks to avoid long term work exposures from inhalation of animal dander and hair particles, minute debris thrown off from nail grinding and nail filing, and to filter fumes and gases from solutions and other materials. Face masks, either as ear loops and with nose and chin clip-ons, can feature dust and fluid barriers, chemical-free and latex-free style choices. ■ Eyewear and Face Shields to protect against dust, chemicals and splashes. Look for ones that are light weight, scratch and impact-resistant, and styles that fit over glasses where needed. ■ Muzzles to calm anxious or unruly pets. Available in a number of styles and sizes, better ones are designed to be break-resistant, shield pets’ vision, and do not come in contact with the pet’s face. ■ Jackets, Gowns, Caps, and Shoe Covers, some as inexpensive disposables, come in a variety of styles, weights, and features, including those with fluid barriers and latex-free, to offer additional protection. 24 24 July / September 2015 PetGroomer.com Publications Salon + Personal Safety Minimize Risks and Increase Workplace Confidence While groomers and team members do everything possible to provide a safe facility environment and follow policies and procedures to ensure the health and well-being of their pet clients, personnel protection should not be overlooked. Stocking and using appropriate human protection also reduces the risk of accidents, illnesses, and injuries of all types and contributes to a productive and immensely satisfying workplace. Pet care is in itself a rewarding occupation. Make it even more so when prevention protection for all enhances the workday. ■ Matt Faulhaber is Pet Care Product Manager at SmartPractice, a familyowned company passionate about its mission for Healthier Practices, Healthier Pets. Proudly serving grooming professionals for more than 40 years, SmartPractice supports the pet care industry, groomers and boarders with client communications, clinical supplies, practice marketing, innovative products, scrubs and uniforms, filing supplies, and exam gloves. To learn more, visit SmartPractice or call 800522-0800. eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved eGroomer Journal January / March 2014 eGroomer Journal www.egroomer.com Subscribe Free 25 PetGroomer.com Publications © 2014 Find A Groomer Inc. All rights reserved eGroomer Journal January / March 2014 eGroomer Journal www.egroomer.com Subscribe Free 26 PetGroomer.com Publications © 2014 Find A Groomer Inc. All rights reserved PetGroomer.com PetGroomer.com Magazine Magazine eGroomer Journal January / March 2014 27 19 27 JulyApril / September / June 2015 2015 PetGroomer.com Publications Beyond the Coat by Jacqueline Hynes, Madra Mór Canine Spa Treatments The recent national media attention on negative grooming situations provides an excellent opportunity to advance your facility’s reputation and bottom line. Think about it. In 2008 the media continuously highlighted the downturn in the economy. Millions pulled back and a percentage gave up. A select few viewed the downturn as an opportunity. Wise investors spent time sharpening their saws, strategizing new opportunities to prevail and become multimillionaires and some billionaires. Seize the opportunities from recent media stories to communicate what grooming facilities really are, Canine Wellness Centers. Emphasize the positive. eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free (Continued on page 28) © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved PetGroomer.com Magazine eGroomer Journal January / March 2014 (Continued from page 27) Here are three suggestions to position your care as safe “Zenful” canine wellness. Highlight Wellness Services Already Being Provided By Your Facility Human groomers, AKA hairdressers, focus on hair. They do not express anal glands, clean ears nor eyes. Even nail care is extra. Swept under the coat are services part of grooming animals that are very much a part of pet wellness; such as anal gland expression, cleaning eyes and ears and nail trimming. These essential services should be highlighted at every appointment. Take time to inform pet parents how you ACT on behalf of their pets’ wellness. Anal gland expression prevents impactions, infections and abscesses. Cleaning the ears and eyes prevents infection. Trimming nails prevents infection and distortion of skeleton structure. Communicate your contributions to pet wellness with a check-in or check-out report card and with your promotional brochures, posters and/or videos. 28 28 July / September 2015 PetGroomer.com Publications Highlighting all of the wellness services you provide increases their value while also informing clients that your care goes beyond the coat. Offer Wellness Services & Products Beyond the coat is the skin. Human “groomers” contend with approximately one square foot of skin. Pet groomers manicure entire bodies. Skin is a pet’s largest organ, and its first line of defense yet last to be fed. Offering products and services to your clients is an opportunity to clearly express your facility’s unique values and specialties. McDonalds asks each client, “Do you want fries with that?” or “Can we super-size your order?” What services & products are you offering? eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free (Continued on page 29) © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved PetGroomer.com Magazine eGroomer Journal January / March 2014 (Continued from page 28) Offering added wellness services, especially those that nurture and comfort, is an excellent opportunity to convey a health consciousness image. Not offering suggestions leaves clients with only their impressions, and you enter the “commodity zone.” When you are in the commodity zone clients may haggle or beat you down regarding your pricing. Ninety-percent of pet parents will have to deal with some sort of skin disorder during the life of the pets. Many dermatitis disorders arise when dogs’ protective barriers do not function properly. Nutrients & lipids are essential for healthy barrier-protection in the epidermis-stratum corneum layer. Offer skin wellness treatments to demonstrate your proactive contribution to the health of their dogs. “With today’s groom let’s protect Bella’s skin with Madra Mór’s hydrating, nutrient rich mud bath.” Help them to envision the pampering, de-stressing Zenful spa treatment with the added value of the mud absorbing doggy impurities. Let them imagine their pet’s comfort from your feeling for abnormalities while its 29 29 July / September 2015 PetGroomer.com Publications skin soaks in nutrients and lipids. Take your grooming services beyond the coat with health as well as beauty. Sometimes nutrients from pet foods and snacks does not meet the demands for healthy pet bodies. Carry probiotics, supplements and in-between skin treatments supporting pet wellness. Consider effective ear and eye cleaners too. Your wellness product selection can add value to time-stressed pet parents and impress upon them the differences offered by your unique grooming facility. Don’t Fear of Standardized Regulation, Embrace Education, Expand Knowledge In 1988, few states required Massage Therapists to be licensed. Through the effort of the industry’s association, educators and dedicated professionals that changed. In 1992 The National Certification Board for Therapeutic Massage & Bodywork (NCBTMB) was born to elevate the reputation of Massage Therapists by requiring higher academic and training requirements, standardized testing and mandatory continuous education. Today the advancement continues with additional specialized certifications. eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free (Continued on page 31) © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved eGroomer Journal January / March 2014 eGroomer Journal www.egroomer.com Subscribe Free 30 PetGroomer.com Publications © 2014 Find A Groomer Inc. All rights reserved PetGroomer.com Magazine eGroomer Journal January / March 2014 (Continued from page 29) Competency testing demonstrates accurate knowledge. It empowers more confidence and consumer creditability. It is mandatory for all licensed professionals to continuously learn and train and stay informed about advancements within their industry. Invest in yourself. Personally mandate an allotment of your time to educational training each year, and keep a record of it. If educational training ever becomes a requirement, you will already have the discipline. Continuing education foments quality and safety. For example, controlling canine unpredictable behavior requires knowledge and skills. Today there are many options to expand knowledge: classes, publications, videos, webinars, trade shows and supplier open houses. Embrace knowledge. The more you know about wellness and safety procedures, the more valuable you are to pet parents. Opportunity is barking at your door. Now is the time to go beyond the coat. Get out and stay out of the “commodity zone” by elevating the public’s stereotypical concept of a 31 31 July / September 2015 PetGroomer.com Publications grooming facility. What you really are is a canine wellness center. You really are beyond the coat. ■ Jacqueline Hynes Madra Mór Canine Spa Treatments Jacqueline Hynes bought her first dog at the age of 9, delivering newspapers to support the care and learning that pet ownership was to be taken as a serious responsibility. It was this same commitment that lead to her determination to solve her own orthopedically challenged retrievers’ chronic skin issues. Jacqueline passionate quest lead to years of study and research; starting at grooming school, becoming a licensed human Aesthetician, a National Certified Licensed Massage Therapist, studying canine massage therapy, small animal dermatology, canine nutrition and canine natural remedies. Jacqueline turned the chore of groom time into a comforting, bonding spa time. Utilizing the proven benefits of mud therapy for detoxing and healing along with essential oils, her dogs went from bald, yeasty smelly skin folds and hot spots to healthy, cuddly coats. She continued having success with mud therapy enlarging her scope to family, friends, neighbors, and shelter dogs. She recognized that nurturing, detoxing, de-stressing spa treatments are available for humans, yet absent in the canine world. (Jacqueline is a licensed swimming pool builder and propane gas contractor.) Her determination to bring these effective skin wellness and other spa products to the canine world, lead her to leave 25 prosperous and gratifying years in her family’s industry of swimming pools. With a strong desire to share her knowledge and effective results, she worked with natural and organic chemists to form Madra Mór Canine Spa Treatments. eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free www.madramormud.com 1-800-975-8364 © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved eGroomer Journal January / March 2014 eGroomer Journal www.egroomer.com Subscribe Free 32 PetGroomer.com Publications © 2014 Find A Groomer Inc. All rights reserved eGroomer Journal January / March 2014 eGroomer Journal www.egroomer.com Subscribe Free 33 PetGroomer.com Publications © 2014 Find A Groomer Inc. All rights reserved PetGroomer.com Magazine PetGroomer.com Magazine eGroomer Journal January / March 2014 22 April / June 2015 34 34 July / September 2015 PetGroomer.com Publications How to Properly Oil a Clipper Blade by Jeff Andrews, Northern Tails Sharpening Most groomers apply too much oil when oiling clipper blades. If you over oil it drains through the teeth and onto pet coats. Some groomers turn to other forms of lubrication like Spray Coolants, Rem Oil or WD-40. I do not recommend them. Blade oil is the best form of lubrication. It stays on blades preventing friction, heat and pet dander buildup on cutting surfaces. Coolants, WD-40, and Rem Oil evaporate quickly leading to friction, heat and the destruction of cutting edges in a short time. These products can also cause health issues if you don’t wear the recommended safety gear. The list of safety gear you need to wear while spraying these aerosols are listed on the back of the can. Most contain denatured alcohol which can be poisonous if inhaled. Always read labels for your safety. Oil is safe. There are four points of a blade to oil but you only need to oil three of the four once-aday. However, if you wash a blade between grooms you need to oil all four points before using the clean blade. Oiling may seem difficult at first. With practice you will be a natural soon enough and glad for it. On the next page you will find pictures with my instructions to help you reap the benefits of proper oiling. (Continued on page 35) eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved PetGroomer.com Magazine eGroomer Journal January / March 2014 35 35 July / September 2015 PetGroomer.com Publications (Continued from page 34) First, push the cutter out to either side so that spring is lined up with the notch in the cutter. You should be able to see the rear rail on both sides of the spring. Now you can access the first three points with oil. Start by putting one tiny drop of oil on both rear rails. The first tiny drop goes on the rear rail just outside the left spring as shown and another on the rear rail outside the right spring where sliding the cutter over provided access. Apply a third tiny drop in the groove on the top of the cutter. If you don’t oil this groove at least once-a-day your blade may make a screeching sound and not cut properly. Without oil a dry blade guide causes the cutter to hesitate. It may even cause the blade to cornrow and other problems. Next push your cutter back to the center of the blade. You can place the fourth drop on the cutter teeth while resting on the table or after placing the blade on a eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free (Continued on page 36) © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved PetGroomer.com Magazine eGroomer Journal January / March 2014 36 July / September 2015 PetGroomer.com Publications 36 (Continued from page 35) clipper. I prefer to oil the teeth while the blade is on a clipper. That way I can start the clipper up right away and spread the oil across the cutting surfaces immediately. Oiling teeth has to be done every time you put a blade on your clipper. Why? Because the dog hair you are cutting removes oil from blade teeth. The first three points do need to be oiled again in the same day unless you wash the blade. Whether resting on a table or on a clipper, put one tiny drop of oil in the center of the blade on the cutting surface. Never run a bead of oil across the teeth. It will seep through the teeth and get oil on the coat. Start the clipper and let the oil spread as a thin coating across the blade. That’s all you need. As you can see in the picture the drop of oil is very small. When it spreads across the blade it will stay there for quite a while. The oil keeps heat down and saves your cutting edges for months not weeks. It also prevents pet dander from melting and creating orangecolored buildup on your cutting surface. Whenever you put a blade on your clipper follow with a tiny drop of oil in the middle of the teeth. ■ Learn More About Tool Care & Our Professional Services Northern Tails Sharpening Serving Groomers in the 50 U.S. States and Worldwide www.northerntails.com eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free 251-232-5353 © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved eGroomer Journal January / March 2014 37 PetGroomer.com Publications Northern Tails Sharpening, Inc. You Now Have a Better Choice! Mail-in Prices Clipper Repair ● Veterinarian Equipment ● Beauty Shears Steel Blades $5.00 Ceramic Blades $6.00 Beveled Shears $5.00 Reg. Thinning Shears $5.00 Convex Shears $10.00 Refurbish 5-N-1 Blades $10.00 Chunkers $10.00 All Surgical $5.00 We are an Andis Regional Distributor and Repair Center Check out our website’s free instructional videos and articles helping you to maintain your clippers and blades. It’s free to download! Jeff is a Master Sharpener and Certified Pet Groomer. He knows how your tools should perform. He won’t sharpen worn out tools which could harm animals. His office will call you if any of your tools look bad. Please call or visit our website for mailing information. http://www.northerntails.com/ SINCE 1995 eGroomer Journal www.egroomer.com Subscribe Free (251) 232-5353 Mobile, Alabama www.northerntails.com © 2014 Find A Groomer Inc. All rights reserved eGroomer Journal January / March 2014 eGroomer Journal www.egroomer.com Subscribe Free 38 PetGroomer.com Publications © 2014 Find A Groomer Inc. All rights reserved PetGroomer.com Magazine eGroomer Journal January / March 2014 39 39 July / September 2015 PetGroomer.com Publications Is Grooming Becoming a PAIN in the Neck? by Vera Needham I think I can help with these great shoulder exercises. Let’s start with spinal extension. Are you thinking this is not a shoulder exercise? Think again. Most shoulder injuries begin with poor posture. Try standing with a broom stick behind your back. Your head, shoulder, and bottom should all be against the stick. If your head isn't against the stick this is an indication of poor posture and flight becomes a key exercise. Everything in our job as a groomer is in front of us and in the center. All of the combing, brushing and repetitive movement combined with forward head posture causes pectoral muscles (at the front of your body on the chest) to get very tight. Pectoral are a huge set of muscles that pull with a lot of torque. When they are tight they pull the shoulder forward causing them to round. This rounding causes the humerus to sit slightly forward of the joint leading to shoulder instability. (Continued on page 40) eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved PetGroomer.com Magazine eGroomer Journal January / March 2014 (Continued from page 39) There is a space where the nerves pass through in the shoulder which is only about the size of your little finger. When the joint moves the space for the nerves gets smaller causing neurocompression. This means your nerves get squished and they quit working efficiently. Compression of the nerve trunk can create an orchestra of symptoms. One common one is pins and needles and numbness but even carpal tunnel originates with poor posture. eGroomer Journal www.egroomer.com Subscribe Free 40 40 July / September 2015 PetGroomer.com Publications Now imagine your head being a ten pound bowling ball. If you put your fingers in the bowling ball and held it in the palm of your hand you could probably hold it for quite a while without strain. If you tipped the bowling ball forward a few inches you would immediately start to feel stress in the wrist. It would not take long until the bowling ball was impossible to hold. That is exactly what forward head posture is like. That is why our necks can have so much tension. (Continued on page 41) © 2014 Find A Groomer Inc. All rights reserved PetGroomer.com Magazine eGroomer Journal January / March 2014 41 41 July / September 2015 PetGroomer.com Publications (Continued from page 40) Our head is about an eighth of our body weight so the average head is ten to fifteen pounds. Forward head posture causes stress to the neck, shoulder and back. Proper execution of this exercise begins by lying on your stomach with the palms slapping the floor. Imagine you have a flashlight on top of your head. The goal is to keep the neck long so that the light would shine on the wall in front of you never towards the ceiling. Slide your hands down towards your feet to alleviate shoulder tension. Inhale as you relieve the weight on your head and lift the arms. Remember to turn your thumbs towards the ceiling to help open up the tight pectorals as you continue to drive your fingers towards your heels. Hold for a five count. Repeat 3-10 times every day. As groomers we bend forward every day so we need to extend every day. It is an antigravity exercise. Next we want to think about our scapula (shoulder blade). Imagine your shoulder blades being like two cream pies on your back. If you have a tendency to round your shoulders or slump forward they would slide apart. They would move away from each other. If there were a rubber band attached between them it would stretch. That rubber band is known as our rhomboids and that is exactly why they tend to be weak. We should always try to create as much space and width as we can in the front (Continued on page 42) eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved PetGroomer.com Magazine eGroomer Journal January / March 2014 of our chest when we sit. Try to open up the from tip of one shoulder in front to the tip of the other to prevent that rounding. Why is this important? Because our shoulder blades are responsible for about one third of our arm movement. That is huge! When they slide apart they can't move effectively. We need our arms to work properly to groom. Below is one of the exercises I recommend to help strengthen the rhomboids. Airplanes: Lying on your stomach place one fist under the forehead. Next reach the other out to the side like an airplane. Start with the hand that is out to the side being flat like you are slapping the floor. Next slide the hand towards your body just to set the shoulder into the socket. Inhale to prepare. Exhale as you lift the arm. Repeat 8-10x each side. This helps tighten up the rhomboids which are like that rubber band between the pies to keep the shoulder blades in place. As the muscle 42 42 July / September 2015 PetGroomer.com Publications gets stronger or if that exercise is easy you can make it more challenging by simply turning your thumbs up toward the ceiling to open the shoulder a little more. Always work in a pain free zone. If you can only comfortably go half way up that's where we start. Trust your body. When we feel pain it is like a dummy light coming on in the dash of your car to tell you something is wrong. You have a choice. You can put a piece of tape over the light and ignore it but if you do that it is pretty certain that the problem is going to get worse. Matter of fact a problem that could have been fixed with a three-dollar can of oil can eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free (Continued on page 43) © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved PetGroomer.com Magazine eGroomer Journal January / March 2014 turn into irreparable damage. Our bodies are kind of like that. A little maintenance goes a long way. We tend to accept pain as a way of life when there are so many things we can do to be pro-active. By the time I was thirty I couldn't raise my arms overhead mostly because of the repetitive nature of our job. I thought pain would always be a way of life. I have been pain free for over twenty years using these types of exercise. Physiotherapy uses exercise to improve injury. The same type of exercise can be used to prevent injury. It's your choice. I hope you choose to be The Healthy Groomer. ■ eGroomer Journal www.egroomer.com Subscribe Free 43 43 July / September 2015 PetGroomer.com Publications Vera Needham is a Medical Exercise Specialist, Pilates Pro Trainer and has been a professional Dog Groomer for over 30 years. Physiotherapy uses exercise to prevent injury. The same type of exercise can be used to prevent injury. Who better than a dog groomer to know the vulnerabilities of the trade? We seem to accept pain as a way of life. Often it doesn’t have to be. Vera’s mission is to educate fellow groomers on injury prevention through exercise. Groom Fit is the result of twenty years of extensive study. Website: www.tubee-fit.com E-Mail: groomfit@yahoo.com © 2014 Find A Groomer Inc. All rights reserved eGroomer Journal January / March 2014 eGroomer Journal www.egroomer.com Subscribe Free 44 PetGroomer.com Publications © 2014 Find A Groomer Inc. All rights reserved PetGroomer.com Magazine PetGroomer.com Magazine eGroomer Journal January / March 2014 18 44 45 / June 2015 JulyApril / September 2015 PetGroomer.com Publications Heatstroke Awareness Day 2015 Pet groomers and pet owners alike need to know the dangers of these tools so that they can be used responsibly and safely and so that owners can ask informed questions to protect their pets. The Facebook page Heated Cage Dryers Can Kill has stories and photos that will help drive this point home. Please share! Let's get the word out to as many people as possible! On the next page we are publishing two blog posts from GroomWise.com. The first is from Debi Hilley’s Grooming Smarter, and the second is from Mary Oquendo’s Pet First Aid & Care. Each addresses Heatstroke Awareness 2015, and you will find additional blog posts by these authors with more detailed coverage. While you are there don’t miss Christein Sertzel’s GroomWise™ blog, Smartstyling which also has information about monitoring HV dryer temperatures. eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved PetGroomer.com Magazine eGroomer Journal January / March 2014 45 46 July / September 2015 PetGroomer.com Publications Debi Hilley Post from Grooming Smarter: A GroomWise.com Blog Heatstroke Awareness Day 2015 This year more pets have died in a tragic, uncalled for heat related accidents. Some are drying-related, some are temperature related, some are pets left in hot cars or outside on days that are too hot with no water or protection from the heat. It SHOULD NOT be happening at all but it happens all the time. Unfortunately there are no solid statistics on how often it happens, but even ONE death is way too many and the madness needs to stop! I want to start by sharing my story. About 15 years ago I had a Lab mix in my shop for a shavedown. All went well. Dog was well-mannered. Easy groom. No issues. He went from our place to the vet clinic for shots and an exam. No issues were found according to the vet records. Fast forward three days and I get a call saying he has a sore on his hip and they are taking him to the emergency vet clinic. He was seen and treatment prescribed. Several days later I get another phone call saying the dog had a severe thermal burn and it was spreading as tissue died! Well, I was in shock as to why they were telling me this when I don't have a dryer with heat. I knew this did not happen in my shop. It had to have happened at home or at the vet clinic. I knew when he left my shop he was fine. The vets could not give me a definite diagnosis, but the dog was undergoing burn therapy, including daily scrubbing of necrotic tissue and skin grafts. The vet bill 15 years ago was over $4,000. Long story short, I refused to pay any vet bill without proof we had caused the injuries. I got sued! What began was my investigation into how dryers work and the most efficient dryers to have in our salon. I spent hours talking to the people at Sahara Dryers and other groomers. I already knew that fans worked better than most other dryers, but this study made me much more determined than ever to never use a heated dryer. I have used this knowledge to write numerous articles on this subject and eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free (Continued on page 47) © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved PetGroomer.com Magazine eGroomer Journal January / March 2014 (Continued from page 46) preach heavily on the safety and effectiveness of cool air dryers. I firmly believe that no pet should ever die from being groomed. There is no reason for animals to die from heat! I ask every single groomer who still uses cage dryers this question: "Would you leave your dog in the car with the windows rolled up in summer?" You always get a horrified look and an adamant, "NO!" Yet many groomers continue to use heated dryers pointed into closed three-sided cages or VariKennels. In my eyes there is no difference between the two. I have done testing with a stand dryer pointed into a cage in a cage bank and watched the temperature rise to over 120 degrees Fahrenheit in less than 5 minutes. Scary to think that in some grooming shops or vet clinics there would have been a dog in that cage! I have reposted in my blog several articles I wrote in the past few years to help educate you on this serious veterinary public health concern. By the way, the case against me was resolved in my favor. It turns out that the original diagnosis was a vaccine abscess. How 46 47 July / September 2015 PetGroomer.com Publications that got turned into a thermal burn is beyond me. I have no doubt many cases of deaths or serious injuries occur monthly every where around the world, mostly due to people who don't use equipment carefully and properly. My experience taught me a lot because I was trying to protect myself. Many people do not have that knowledge. While common sense tells you not to allow dogs to overheat or to use dryers that are capable of burns, we all know common sense is not so common any longer. I do suggest manufacturers make dryers that don’t get too hot, put warning labels on their dryers and include owner manuals showing groomers how to safely use dryers. If these dryers were made for use on humans there would be a massive recall and warnings on the dryers. Because they are made for pets, there are none. It is sad but factual. If we are vigilant and educate ourselves and others in the dangers we can save lives! We are on the front lines, and as such need to make sure we protect as many animals as possible. eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free (Continued on page 48) © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved PetGroomer.com Magazine eGroomer Journal January / March 2014 47 48 July / September 2015 PetGroomer.com Publications Mary Oquendo Post from Pet First Aid & Care: A GroomWise.com Blog Heatstroke Awareness Day 2015 (Continued from page 47) Last year I wrote a blog on the unexpected death of a beloved pet in a grooming shop due to heat stroke. A group of industry leaders, including myself declared June 13, 2014 as Heatstroke Awareness Day. To continue this consciousness, welcome to Heatstroke Awareness Day 2015. As the warmer weather is upon us, it is important to remember the how easy it is for a pet to suffer from heatstroke. None of us wants to injure or kill a pet in our care, so it is important to realize how this happened in the first place and make changes. Let's make 2015 the year we don't hear stories like this one. ”I left my baby in what I thought to be the capable hands of a well-respected groomer. A few hours later I got a phone call…I was expecting a call around that time to come and pick him up. Instead I had to decipher the words of a sobbing groomer as she explained that she had found Bugzy dead in the drying kennel. I was in shock. It didn’t seem real. “ recounts the tearful mom. Why don't groomers notice when pets are in distress? There are several possible reasons that come to mind: 1. The drying cages were out of their field of vision. 2. Not regularly checking on pets while they were drying because they were out of their field of vision. Time is relative. You may not think more than 5 minutes has passed, when in reality, its been at least a half hour. 3. Can't see the pet was in distress because the pet was out of their field of vision. Do we see the connection here? There was no one monitoring the pets while they were exposed to heat with little to no air circulation. eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free (Continued on page 49) © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved PetGroomer.com Magazine eGroomer Journal January / March 2014 (Continued from page 48) How do you make a change? 1. Rearrange the grooming room so that the drying cages are in your field of vision. 2. If that is not feasible, then station someone in the drying area to monitor. 3. Set an alarm for 10 minutes, and visually check on each pet. 4. Mobile groomers are not immune to this this just because they do not cage dry. They are metal cans that heat up very quickly in warmer weather. The best safety tool I have is my Too Hot For Spot window temperature cling. It tells me how hot the interior is BEFORE I begin grooming. I know whether or not my A/C cab cool down the inside enough to work. Notice that I did not suggest just using dryers with no heating elements. Drying a wet pet with cool air can result in hypothermia. You still need to monitor that pet. What is heatstroke? Heatstroke begins when the pets’ body temperature surpasses 104 degrees. The factors that set the stage for 48 49 July / September 2015 PetGroomer.com Publications heatstroke is when the temperature in their environment (cage dryer) becomes higher than their body temperature with little or no air circulation (cage), high humidity (heavy panting) and close quarters (cage). The risk is much higher if groomers cover cages with towels to speed up drying. This is the exact same scenario when people leave their pets in a hot car to go shopping. Signs of heatstroke include lethargy, heavy breathing and panting, bright red gums and tongue, vomiting and diarrhea. Heatstroke can cause shock, respiratory distress, kidney failure, and heart abnormalities among other complications. Damage can become irreversible once their body temperature reaches 106 degrees. Death follows. It is imperative that the pet receives medical attention before their temperature reaches 106 degrees. The only way to prevent this is with constant monitoring of the drying area. Minutes can make the difference between the life, quality of life, and death. Very young, very old, immune compromised, brachycephalic (dogs with pushed in faces), pregnant, and eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free (Continued on page 50) © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved PetGroomer.com Magazine eGroomer Journal January / March 2014 49 July / September 2015 PetGroomer.com Publications 50 (Continued from page 49) nursing dogs, as well as all cats are more susceptible to heatstroke. What can be done if heatstroke occurs? 1. Remove the pet from the hot environment! 2. Lower the body temperature by wetting with cool water. 3. Do not use cold water or ice water. It is counterproductive. It will shock the system and cause a thermal barrier. The pet will be unable to cool itself. 4. Contact a veterinarian for instructions. 5. Transport to veterinarian as soon as possible. This is a preventable accident. Drying cages are one of our tools. Use it responsibly. If you do not have someone to monitor the pets while drying, then table dry them. There is an empty home right now that needn’t be. Let Heat Awareness Day 2015 be cause for celebration rather than a cautionary tale. ■ eGroomer Journal www.egroomer.com Subscribe Free © 2014 Find A Groomer Inc. All rights reserved eGroomer Journal January / March 2014 eGroomer Journal www.egroomer.com Subscribe Free 51 PetGroomer.com Publications © 2014 Find A Groomer Inc. All rights reserved eGroomer Journal January / March 2014 eGroomer Journal www.egroomer.com Subscribe Free 52 PetGroomer.com Publications © 2014 Find A Groomer Inc. All rights reserved PetGroomer.com Magazine PetGroomer.com Magazine eGroomer Journal January / March 2014 18 52 53 / June 2015 JulyApril / September 2015 PetGroomer.com Publications Grooming: The Ultimate Dog Experience Being a dog-lover has never been a choice for me, and I don't remember a time not feeling joy, excitement, and love whenever I would see a dog. I would never want to imagine a world without them. So when I made the decision to change careers and become a dog groomer, it was a fairly easy decision to make. I had no idea at the time how much that decision would change my life for the better! Working with dogs has helped by Jun Yun Sun me become a more calm and patient person, which has helped me tremendously in my personal life as well. This is why I am always recommending owners to try it at least once, if possible. We live in such a fast-paced society where everything must happen the instant you push a button, and we forget sometimes how to step back and just eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free (Continued on page 54) © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved PetGroomer.com Magazine eGroomer Journal January / March 2014 (Continued from page 53) enjoy the moment. Relax, and enjoy the company of Mother Nature as she shows you how uncomplicated life can be. To me, this is what grooming is: a time to connect with nature and enjoy the company of the elegant animal we call Dog. I believe grooming to be the ultimate dog experience because it is a very intimate experience that helps strengthen the relationship between dog and owner. When else are you going to be that close to your dog for an extended amount of time? Sure we all spend time touching our dogs in intimate and/or sensitive areas when we cuddle with them, but how long does that usually last? Fifteen to thirty minutes? An hour? The average full groom - meaning a full body haircut usually lasts about two hours start to finish. Keep in mind; if it is your first time grooming a dog it can take all day. I always advise people not to try grooming a dog if they are feeling rushed, nervous or anxious. Dogs do not care about your schedule or where you have to be in an hour so make sure you 53 54 July / September 2015 PetGroomer.com Publications have your schedule clear and watches off. Grooming a dog properly is one of the most intimate moments you will have with your dog, and it will earn you his/her trust, respect and love. According to Cesar Millan, my personal hero, the three main ingredients to a healthy relationship with our dogs are trust, respect and love. So how does grooming your dog accomplish this? You are helping your dog through a very unnatural experience by giving him leadership, encouragement, direction and guiding him through an experience that can be very frightening. Think about it from a dog's perspective. A dog's idea of a groom would be to rub it's neck and/or back on some grass, mud, trees, or even worse on the remnants of a dead animal! The nails would naturally file down as they travel and hunt for food. Our idea of a groom includes water jets, shampoos and conditioners, high-velocity air dryers, clippers, shears, and brushes. All of this can be a bit overwhelming to a dog getting groomed professionally for the first time. The most rewarding part of my job as a groomer is to be the eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free (Continued on page 55) © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved PetGroomer.com Magazine eGroomer Journal January / March 2014 (Continued from page 54) one that is there to provide comfort, encouragement and support, direction and leadership throughout the grooming experience. This builds trust and respect from your dog, and there is nothing more rewarding than earning a dog's trust and respect. The last ingredient is love, and that just comes naturally after you have earned trust and respect. Now that your dog's face doesn't smell like a dirty gym sock it is much more tempting to get up close with hugs and kisses! Having a clean, fresh smelling dog encourages the owner to share physical affection with their dog - intimacy - which helps promote the emotions of love. I hope that I've convinced you, and you have decided to try grooming your dog. Where do you start? What tools will you need? How do you approach the groom? I cover all of this and more in my book, The Art of Grooming: A Philosophical Approach to Dog Grooming. If you would like to listen to the audio version that I recorded, please visit my YouTube channel. There is a playlist on that channel called The Art of 54 55 July / September 2015 PetGroomer.com Publications Grooming. I truly believe that every groom can be a beautiful experience by applying the information I share in my book. Thank you so much for your time! Jun Sun Yun has had the unique opportunity to groom dogs in all kinds of settings, which gives him a broad perspective of the grooming industry. He has worked in salons, vet clinics, house calls, and even had the opportunity to own a salon called The Furrific Spaw in the Buckhead area of Atlanta, GA. Furrific Spaw is now a dog grooming blog dedicated to educating the public on the importance of proper grooming. Jun is the author of The Art of Grooming: A Philosophical Approach to Dog Grooming, which has 5-Star reviews on Amazon.com. His Youtube channel has nearly 6,000 subscribers! He is now the manager and head groomer at Pampered Paws Pet Salon in Mesa, AZ. After moving to Arizona in January 2015, he also had the opportunity to learn about skin care treatments from Michelle Knowles, CMG and Certified Skin Aesthetician at Animal Health Services in Cave Creek, AZ, through her Iv San Bernard Skin Aesthetician Program. "Grooming is my passion! I am so grateful to be able to do what I love and share my passion with the world!" eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved PetGroomer.com Magazine eGroomer Journal January / March 2014 55 56 July / September 2015 PetGroomer.com Publications CONTRACTS FOR IC GROOMERS Grooming Business in a Box® In most of the United States the law does not require you to put independent contractor (IC) grooming arrangements in writing. You can meet with the IC groomer and agree on the terms of your arrangement, and thereby have an oral contract or agreement that is legally binding. However, when facing the scrutiny of an agency such as the IRS, you may find you wish you had a wellwritten IC contract in writing. As consultants we have assisted grooming business owners facing serious challenges to their IC grooming arrangements. Some were asked for their written IC agreements, and none had one. Without detailed explanations supporting the validity of their IC agreements (oral) they were asked many questions. Some literally stuttered through their answers and felt “doubtful” that they met legal guidelines. When the "inquisitions" moved on to their IC groomers things sometimes got worse. eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free (Continued on page 57) © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved PetGroomer.com Magazine eGroomer Journal January / March 2014 (Continued from page 56) What if the answers given by the IC groomers were contradictory of those given by the owners for whom they worked? None convinced the IRS they had accurately arranged proper IC relationships with their alleged IC groomers. None. Why You Need a Written Agreement Oral agreements invite costly misunderstandings because there is no clear written statement of what the IC groomer and business owner has agreed to. Innocent as it may seem how do you know who remembers correctly? Even honest owners or IC groomers can remember things differently. Why not avoid the bother with a written agreement? Otherwise it will be your word versus theirs. If you face judge and jury in a serious situation do you really know for sure you are completely compliant? Take the safe route with a written detailed IC groomer agreement. Most important, a written independent contractor agreement helps establish a worker's independent contractor status by showing the IRS and other agencies that both you and the worker intended 56 57 July / September 2015 PetGroomer.com Publications to create an appropriate, legal independent contractor relationship, not an employer/employee relationship. Remember a written agreement is not the perfect shield against IRS or other agency investigations. A written agreement is useless if you treat the IC like an employee. Important Terms to Include in Your Written Agreement On the next page we have provided you with essential recommendations of which all should be met. They are not necessarily complete and you should consider investing in legal software or services to write a complete agreement meeting federal, state and local regulations. In the process you may find that your IC groomer arrangement is not compliant. It remains our position that nearly all IC groomer arrangements today are not fully compliant with IRS guidelines, especially if your IC groomer is primarily or regularly grooming YOUR clientele. Compliant IC groomers are selfemployed developing and maintaining THEIR clientele, not those of others. eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free (Continued on page 58) © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved PetGroomer.com Magazine eGroomer Journal January / March 2014 57 58 July / September 2015 PetGroomer.com Publications (Continued from page 57) They may be compliant in all other ways but this one point has upheld IRS decisions that most pet groomers are employees. We have discovered legal advisors not realizing the IRS can press this point. Regardless, we encourage you to use an IC groomer agreement in writing should you hire them. A written independent contractor agreement should contain at least the following terms: A description of whose clientele the IC groomer will serve (careful, this could actually void an IC relationship and make the IC legally an employee). A description of the grooming services the independent contractor will perform, be somewhat specific (start to finish), prep, bathing, drying, styling etc. A description of how much you will pay the IC for grooming services performed. It can be calculated by commission or other formulas. A description of who sets the grooming prices (generally it should be the I.C. actually if they are self-employed grooming their clients). A description of who is collecting the grooming fees (generally it should be the I.C. if they are self-employed grooming their clients). A description of how and when you will pay the IC when the business owner contracting the I.C. groomer collects any fees, and liabilities to reimburse the owner for any credit transaction fees involved. An explanation of who will be responsible for operating expenses (IC’s usually pay their own expenses). Operating expenses includes all forms of grooming supplies, towels, sharpening and repair, utilities and disposal. An explanation of who will provide small and large tools and equipment, and grooming workstations and bathing facilities. (Continued on page 63) eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free © 2014 Find A Groomer Inc. All rights reserved © 2015 Find A Groomer Inc All rights reserved eGroomer Journal January / March 2014 eGroomer Journal www.egroomer.com Subscribe Free 59 PetGroomer.com Publications © 2014 Find A Groomer Inc. All rights reserved eGroomer Journal January / March 2014 eGroomer Journal www.egroomer.com Subscribe Free 60 PetGroomer.com Publications © 2014 Find A Groomer Inc. All rights reserved eGroomer Journal January / March 2014 61 PetGroomer.com Publications Clip Shoppe School of Dog Grooming eGroomer Journal www.egroomer.com Subscribe Free © 2014 Find A Groomer Inc. All rights reserved eGroomer Journal January / March 2014 eGroomer Journal www.egroomer.com Subscribe Free 62 PetGroomer.com Publications © 2014 Find A Groomer Inc. All rights reserved PetGroomer.com Magazine eGroomer Journal January / March 2014 62 63 July / September 2015 PetGroomer.com Publications (Continued from page 58) A statement that you and the worker agree to an independent contractor relationship. A statement that the IC has all of the permits and licenses that the state (and local government) requires to do the work as self-employed. A statement that the IC will pay state and federal income taxes. An acknowledgment by the IC that he or she is not entitled to any of the benefits you provide employees. A statement by the IC that he or she carries liability insurance and can provide evidence of such. A description of the term of the agreement (for example, six weeks, one year or until no longer required). A description of the circumstances under which you or the IC can terminate the agreement, and an explanation of how you and the IC will resolve any disputes. A description of any supervision required by the IC groomer for other workers, such as bathers that may assist them and expected reimbursements in such case. There are generic IC contracts available in software form or digital downloads. You will have to adapt them to the grooming profession. There are those specifically for hairstylists (for people) but they typically involve renting workstations. If you are renting workstations to IC groomers (where it is legal to do so) use a rental and IC contract to help better ensure your relationship with the renter upholds an IC groomer arrangement. No one available IC agreement is likely to be valid in all U.S. states. Be aware (most groomers are not) some regions and states have altogether disallowed IC groomers and other select professions. Consult with a professional in your area. ■ eGroomer Journal www.egroomer.com Subscribe Free PetGroomer.com Magazine www.petgroomermagazine.com Subscribe Free © 2014 Find A Groomer Inc. 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All rights reserved SCHOOLS OF PET GROOMING - ON-SITE TRAINING eGroomer Journal January / March 2014 69 PetGroomer.com Publications DIAMOND LEVEL SPONSORS Golden Paws Schools (several locations listed below in Platinum Level) Institute of Technical Arts (Florida) Paragon Pet Grooming School (Michigan) PLATINUM PLUS LEVEL SPONSORS Clip Shoppe School of Dog Grooming (New Jersey) Groomer Training Center (JKL Classroom Associate) (Pennsylvania) John Paul PetSchool (California) Merryfield School of Pet Grooming (Florida) PLATINUM LEVEL SPONSORS Pennsylvania Academy of Pet Grooming Rio Gran Grooming School (MN) Nanhall Professional School of Grooming (NC) Texas Allbreed Grooming School O.C. Academy of Pet Styling (CA) Dapper Dawg School of Prof. Grooming (MA) Golden Paws Pet Styling Academy (WI) Golden Paws Pet Styling Academy (NY) Golden Paws Pet Styling Academy (FL) Groomadog Academy (SC) Michigan School of K9 Cosmetology American Grooming Academy (CA) Golden Paws School of Dog Styling Golden Paws Pet Styling Academy (MT) Just Four Paws Academy of Pet Styling (PA) Golden Paws Pet Styling Academy (IN) Golden Paws Pet Styling Academy (PA) Golden Paws Pet Styling Academy (MT) GOLD PLUS LEVEL 1 SPONSORS Canine Clippers Grooming School (VA) South Carolina School of Dog Grooming Pets Playground Grooming School (FL) Cindy’s Canine Companions Grooming Classes (PA) Oregon Pet Grooming Academy eGroomer Journal www.egroomer.com Subscribe Free © 2014 Find A Groomer Inc. All rights reserved A to Z ListJournal of Sponsors On-Site Schools eGroomer January / Except March 2014 70 Academy of Dog Grooming Arts (IL) American Grooming Academy (CA) Apex Academy (Canada) Canine Clippers Grooming School (VA) Cindy’s Canine Companion Grooming Classes (PA) Clip Shoppe Dog Grooming School (NJ) Dapper Dawg School of Prof. Grooming (MA) Golden Paws Pet Styling Academy (FL) Golden Paws Pet Styling Academy (NY) Golden Paws Pet Styling Academy (PA) Golden Paws Pet Styling Academy (WI) Golden Paws Pet Styling Academy (MT) Golden Paws Schools Golden Paws School of Dog Styling (TX) Groomadog Academy (SC) Groomer Training Center (PA) Institute of Technical Arts (FL) John Paul PetSchool (CA) Just Four Paws Academy of Pet Styling (PA) Michigan School of K9 Cosmetology Nanhall Professional School of Grooming (NC) O.C. Academy of Pet Styling (CA) Oregon Pet Grooming Academy Paragon Pet Grooming School (MI) Pets Playground Grooming School (FL) Rio Gran Grooming School (MN) South Carolina School of Dog Grooming Texas Allbreed Grooming School Call 800-556-5131 or 360-446-5348 PetGroomer.com Publications www.academyofdoggrooming.com www.americangroomingacademy.com www.apexacademy.ca www.canine-clippers.com www.cindyscaninecompanions.com™ www.clipshoppeschoolofdoggrooming.com www.thedapperdawg.com Outfit a Grooming Business www.goldenpawsmiami.com www.pinkdogparlor.com/school.htm PetGroomerCD™ includes truly www.goldenpawspittsburghpa.com professional quality planners to www.goldenpawswi.com easily list and organize all of www.happytailslodge.com your shopping. Project and tally www.goldenpaws.com www.goldenpaws.com the costs for your career plan, www.groomadog.com Note sources, quantities and www.groomertrainingcenter.com prices. Let it do the math! www.myita.edu www.johnpaulpetschool.com Print convenient shopping lists. www.justfourpawsacademy.com Check-off items as you shop! www.k9grooming.com So flexible! Whether you're www.nanhall.com www.academyofpetstyling.net planning your education or the www.oregonpetgroomingacademy.com build out of a home, mobile or www.paragonpetschool.com commercial location business, www.petsplayground.com these are the perfect planners. www.riogrooming.com www.scschoolofdoggrooming.com Courtesy of the professionals at www.tagsperfectjob.com Grooming Business in a Box®. PetGroomerCD PetGroomerCD ™ PetGroomerCD FREE Pay Shipping Handling Only www.PetGroomerCD.com Outfit Your Grooming Business with Free Planners ™ ™ PetGroomerCD ™ PetGroomerCD includes professional quality planners. Easily organize all of your new or existing business shopping. If you are a career seeker you can project and tally costs too. Note product sources, Need another free copy? quantities and prices. The Excel® versions even do the math! When done, print convenient shopping lists.www.PetGroomerCD.com Check-off items as you shop! So flexible! Whether you're planning your education or the build out of a home, mobile or commercial location business, these planners get you remarkably organized, and they are free! Courtesy of the professionals at Grooming Business in a Box®. On-Site Schools Listed on Next Page eGroomer Journal www.egroomer.com Subscribe Free Page 3 © 2014 Find A Groomer Inc. All rights reserved Journalthat January / March 71 is not commonly known relates toPetGroomer.com It’s eGroomer commonly known all brands of A-52014 blades fit any brand of A-5 clippers. What blade sizes. MostPublications brands of A-5 blades have similar sizes, but how they perform varies. Manufacturers must use design differences in order to avoid patent and copyright infringement. The most common difference between brands is the blade thickness. Similar manufacturer sizes may cut at different heights. You could be in for a surprise if you change brands of the same size blade only to discover the cut is different! For your convenience Jeff at Northern Tails Sharpening prepared the multiple manufacturer reference charts below for blades and snap-ons. Be sure to check Jeff’s web site at www.northerntails.com for more helpful articles, videos and descriptions of his mail-in services. ♦ Clipper Blade Cutting Heights by Manufacturer BLADE SIZE BLADE CUT MASTER GRM.TOOLS LAUBE WAHL KLEAN CUT OSTER ANDIS # Inches MM MM MM MM MM MM 50 1/125 0.2 0.2 0.5 0.2 0.2 0.2 40 1/100 0.3 0.3 0.6 0.1 0.3 0.3 35 3/50 — — — — — 0.4 30 1/50 0.5 0.5 0.8 0.2 0.5 0.5 15 3/64 1.2 1.0 1.3 1.0 1.2 1.2 10 1/16 1.6 1.5 1.8 1.5/1.6 1.0 1.5 10W 3/32 2.4 — — — — — 9 5/64 2.0 2.0 2.0 1.5 1.0/2.0 2.0 8.5 7/64 2.8 2.8 — — 2.0 2.8 7 1/8 3.2 3.2 4.0 3.2 3.0 3.2 5 1/4 6.4 6.4 6.0 6.3 6.0 6.3 4 3/8 9.5 9.6 8.0 9.5 9.0 9.5 3 1/2 12.7 13.0 10.0 12.0 13.0 12.0 5/8HT 5/8 15.9 16.0 — — — 16.0 3/4HT 3/4 — — — — — 19.0 T-84 3/16 — — — — — 2.4 Snap-On Comb Sizes & Cut Lengths by Manufacturer COMB SIZE LAUBE SELF ADJ & X-LARGE WAHL STAINLESS STEEL MDC ROMANI OSTER UNIVERSAL MILLERS FORGE # Inches MM MM MM MM 1/16 1/16 1/8 1/8 1/4 1/4 1/2 3/4 9/16 1/2 3/4 3/4 0 7/8 5/8 5/8 1 5/8 1/2 1/2 1 5/8 1 1/4 1 1/4 1 1/2 1/2 2 3/8 3 5/16 4 3/16 3/8 3/8 7/16 1/2 3/8 3/8 5/16 5/16 1/4 3/16 5 1/16 1/8 1/16 A 1 3/4 B 1 1/4 C 1 1/2 PetGroomer.com Magazine www.petgroomermagazine.com D 1 3/4 E 2 eGroomer Journal 1 5/8Subscribe Free S www.egroomer.com 7/8 1 Charts courtesy of Northern Tails Sharpening 251-232-5353 www.northerntailssharpening.com © 2014 Find A Groomer Inc. 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