sentry360 - Sentry Insurance

SENTRY360
2014 YEAR IN REVIEW
MORE THAN AN
INSURANCE COMPANY
Sentry Insurance has provided business insurance
for more than a century, ever since members of the
Wisconsin Retail Hardware Association formed the
company in 1904 as a mutual organization supplying
quality insurance to its members.
We have grown and evolved as a company a great deal since then, extending
our presence into different markets and across the country.
We’ve also become much more than a company that sells insurance.
To truly understand what Sentry is, how we’re different, and why that matters
to our stakeholders, let’s take a 360-degree look at what we offer our
member-customers, our associates, and the communities we call home.
Sentry 360 is a way of seeing the big picture—how what we do fits into
the greater context of meaningful things.
360-DEGREE VISION
LEADERSHIP COMMITTED TO STRONG VALUES
Our goals go beyond profit. A holistic approach to the health and growth of this company,
as well as our associates and our communities, naturally leads to greater overall success.
It’s my great pleasure to share Sentry’s 2014 Annual Report.
Sentry is more than an insurance company. This year’s theme,
“Sentry 360,” references the full-spectrum view of what we offer
our customers, associates, and the communities in which we live
and work.
Insurance is what helped Sentry grow into the company it is today.
Over time, our ability to help our customers evolved in other ways.
We are now known for helping customers improve safety, and
control claims and manage employee benefits. Innovation,
Inspiration, Integrity. Sentry Insurance has been offering each to
our customers for more than 100 years.
Sentry had a very good financial year in 2014. Five of our seven
businesses grew. Policyholders’ surplus grew $90 million to nearly
$4.2 billion dollars. We surpassed $10 billion in cash and invested
assets, while comfortably meeting our financial obligations. This
included funding the rising costs of our retiree benefits in light of
longer life spans and a continued low interest rate environment.
For the 24th consecutive year, we maintained our A.M. Best
rating of A+ and remain one of the most strongly capitalized
companies in the insurance industry. At the same time, we
continued to invest heavily in our business and honor our
commitment to the community.
A+ RATING*
We are becoming a technology leader in many of our businesses.
By 2016, all major technology platforms will be replaced. This
half billion dollar investment is transforming how we do business,
satisfying customer demands for faster transactions and real-time
access to Sentry, and allowing us to use data in more nimble ways
to make better decisions.
As a mutual company, community support and involvement is
a cornerstone of Sentry. Together, Sentry associates and the
Sentry Insurance Foundation contributed more than $1 million to
local United Way organizations. Additionally, the Sentry Insurance
Foundation contributed nearly $4 million to education, arts, human
service, and civic organizations.
Perhaps the most visible community investment is the opening
of a revitalized SentryWorld golf course, sports, and events
complex. The community’s response has been beyond our
wildest imagination. We are thrilled the Stevens Point area
has embraced this resource.
A.M. BEST • 24 YEARS IN A ROW
FINANCIAL STRENGTH
OVER $4.2 BILLION POLICYHOLDERS’ SURPLUS
OVER $10 BILLION IN CASH AND INVESTED ASSETS
With these achievements, as well as the dedication to our
policyholders that comes from being a mutual company, I
am confident that the positive trends we have seen in 2014
will continue into 2015 and beyond. We are poised for growth
and continued success.
4000
SENTRY ASSOCIATES WORK IN
41
Pete McPartland
Sentry Insurance
STATES
Chairman of the Board, President and CEO
* Applies to property and casualty companies
2
SPHERES OF INFLUENCE—
INDUSTRIES OF EXPERTISE
SentryWorld
THE BIG PICTURE
Sentry Insurance a Mutual Company—our formal name—was founded by members of the
Wisconsin Retail Hardware Association more than a century ago. We got our start providing
insurance to WRHA member-customers.
Today, Sentry is one of the largest and strongest mutual insurance companies in the United
States. Sentry and its subsidiaries sell property and casualty insurance, life insurance,
annuities, and retirement programs for businesses and individuals throughout the country.
A world-caliber 18-hole golf course anchors a
sports and event facility on property adjacent to the
Sentry home office. For more information on this
jewel in the community, see pages 16-17.
DAIRYLAND
CONSUMER
National Accounts
Sentry’s National Accounts works through
brokers to provide insurance programs to
large organizations with complex risks.
B2B
A Wider View
Because Sentry is a mutual company, we do not have
shareholders and are not publicly traded. Our policyholders
are members. This allows us to focus on the long-term
interest of all our customers. Instead of prioritizing share
prices and investors’ profits, we’re able to take a more wellrounded approach, retaining earnings, strengthening our
balance sheet, and supporting important local causes
wherever we have a presence.
Employee Benefits
This report is provided, not out of any legal mandate, but
because we feel a duty to live up to the expectations of our
member-customers, our associates, and our communities.
At Sentry, we have a 360-degree approach to keeping
insurance costs low. Our priority is making workplaces safer.
We offer extensive programs and support that help reduce the
frequency and severity of claims. This allows us to control costs
while limiting downtime and other indirect but serious impacts
on customer business operations.
Sentry offers a full spectrum of business life and annuity
programs, including 401(k) and other retirement plans.
Other employee benefits include group life insurance,
dental insurance, short-term disability, long-term disability,
and term life.
Safety and Prevention
Standard Business
Products
Over the years, Sentry has
developed deep experience in
addressing the insurance and
benefits programs for a variety
of industries through direct
writers. These include hardware,
metalworking, manufacturing
plastics, rubber goods,
printing, electronic component
manufacturing, hard goods
wholesaling, and food processing
businesses. In some markets,
Sentry addresses the needs of
“Main Street” businesses through
independent agents.
CYCLE
Sentry’s Dairyland Auto and
Dairyland Cycle brands provide
consumer insurance policies
sold through independent
agents, in-house direct sales,
and online.
SENTRY
WORLD
Our position is healthy. Our company is growing. Our future is bright.
Mutuality Matters
NON
STANDARD
AUTO
NATIONAL
ACCOUNTS
STANDARD
BUSINESS
PRODUCTS
Dairyland Auto® and
Dairyland Cycle®
BENEFITS
401K
NON-INS.
Dealer Operations
DEALER
OPERATIONS
TRANSPORTATION
Sentry Dealer Operations provides property
and casualty insurance and safety services for
auto, truck, and boat dealerships as well as
agricultural, industrial, RV, motorsports, and
lawn and ground care dealerships. We sell
dealer operations products exclusively
through employee direct writers.
Transportation
Sentry Transportation provides casualty and cargo insurance
and safety services for trucking fleets. We sell primarily
through a select group of independent agents and owned
agencies that specialize in transportation insurance.
5
FINANCIAL HIGHLIGHTS
Assets – December 31
(UNAUDITED)
(Millions)
2014
STRONG FINANCIAL PERFORMANCE
2009
BUSINESS RESULTS SHOW GROWTH IN 2014
1999
The numbers for fiscal year 2014 reveal a Big Picture consistent with Sentry’s historical
performance in the areas of security, strength, and healthy growth. This trend allows us
to focus on innovation, constantly striving to bring our customers new advantages and
superior service.
1994
Basis of Financial Statements
The following consolidated financial statements of Sentry Insurance a Mutual Company (SIAMCO) and
subsidiaries (the Company) were prepared in conformity with statutory accounting practices prescribed
or permitted by the insurance departments of the states in which SIAMCO and its consolidated insurance
subsidiaries are domiciled.
These charts show Sentry’s comparative financial highlights from the last 20 years.
Carol Sanders
Executive Vice President
Chief Financial Officer
$14,078.7
$10,465.1
2004
$8,570.3
$6,409.3
$4,851.5
Policyholders’ Surplus – December 31
Premiums Earned – Years Ended December 31
(Millions)
(Millions)
$4,177.0
2014
$3,126.7
2009
$2,377.9
2004
1999
1994
$1,777.2
$1,031.1
$2,295.2
2014
$1,926.5
2009
$1,894.5
2004
1999
1994
$1,093.4
$1,169.5
Income Before Net Realized Gains (Losses) and
Income Taxes – Years Ended December 31
(Millions)
$360.5
2014
2009
2004
1999
1994
$201.7
$229.6
$147.1
$129.6
7
CONSOLIDATED STATUTORY BALANCE SHEETS (UNAUDITED)
2014
December 31
CONSOLIDATED STATUTORY STATEMENTS OF OPERATIONS AND CHANGES IN
POLICYHOLDERS’ SURPLUS (UNAUDITED)
2013
(Millions)
Years ended December 31
Assets
$ 7,468.7
$ 7,191.1
Common Stocks
Revenues
Premiums earned
1,051.9
990.4
Company occupied properties
33.0
34.7
Net investment income
Policy loans
13.6
14.4
Total revenues
Cash and short-term investments
$2,295.2
$2,221.5
489.6
426.9
2,784.8
2,648.4
1,914.1
1,874.3
440.0
243.2
1,041.1
1,083.2
14.0
11.1
Operating expenses
510.2
492.9
Total cash and investments
10,062.3
9,568.1
Total expenses
2,424.3
2,367.2
Insurance premiums and reinsurance
724.3
725.9
360.5
281.2
93.4
98.3
Partnerships
Other
Receivables
Interest and dividends
Other
0.7
0.6
Goodwill
12.9
28.3
EDP equipment and operating software
11.1
12.7
Other assets
47.7
81.0
224.2
154.7
Net deferred tax asset
Separate account assets
2,902.1
2,527.0
Total assets
$14,078.7
$13,196.6
Expenses
Insurance claims and policyholders’ benefits
Income before net realized gains
Net realized gains, net of tax
Income from operations before income tax
2014
December 31
2013
Property and casualty losses and loss expenses
Life and other future policy benefits
Accident and health unpaid claims and claim expenses
Unearned premiums
Other policyholder funds
Accounts payable and accrued expenses
Federal income tax payable
Other liabilities
$ 2,773.6
$ 2,681.9
2,225.1
2,169.2
92.3
95.9
842.8
836.8
11.4
9.3
672.5
644.2
39.8
45.0
343.2
100.3
Separate account liabilities
2,901.0
2,526.1
Total liabilities
9,901.7
9,108.7
-.0
6.5
Policyholders’ Surplus
Segregated surplus – adverse loss development reinsurance
Unassigned surplus
Total policyholders’ surplus
Total liabilities and policyholders’ surplus
4,177.0
4,081.4
4,177.0
4,087.9
$14,078.7
$13,196.6
360.0
54.6
40.1
$ 306.7
$ 319.9
$4,087.9
$3,649.7
306.7
319.9
Policyholders’ Surplus
Balance January 1
Net income
Change in net unrealized capital gains
Cumulative effect of changes in accounting principles and other
Liabilities
78.8
361.3
Net income
Deferred income tax
(Millions)
0.8
Income tax expense
Change in nonadmitted assets
8
2013
(Millions)
Cash and Investments
Bonds
2014
Postretirement benefit plans and other surplus changes
Change in policyholders’ surplus
Balance December 31
18.0
75.4
0.1
(64.2)
112.2
(54.5)
-.0
(55.5)
(347.9)
217.1
89.1
438.2
$4,177.0
$4,087.9
DRIVING FLEET SAFETY
WITH DRIVECAM
SENTRY’S CYCLE OF ACCIDENT PREVENTION
In 2014, Sentry began offering Lytx DriveCam™ as part of an integrated risk management program to
Transportation customers. Together with Sentry Insight, DriveCam® demonstrates Sentry’s 360-degree
approach to enhancing safety and reducing claims—two goals that benefit everyone.
Cutting-Edge Telematics Go Beyond Accident Investigation
Enhancing Safety by Improving Driver Behavior
Lytx DriveCam is a video-based driver safety program Sentry began offering in mid-2014. An in-cab device continuously collects
data through embedded sensors and dual video cameras. Most of the time, no data is stored. If a triggering event occurs,
however, data and video from the critical seconds before and afterwards are saved and uploaded to an online management tool.
Why DriveCam?
A Careful Choice
Organizations using it have found the
Lytx DriveCam™ program has:
• Reduced cost of accidents by up to 80%
• Reduced fuel costs by up to 12%
Today, Sentry safety consultants work closely
with Lytx to enhance the program and its
benefits to customers.
Source: Lytx internal statistics aggregating
results from more than 1,300 fleet clients,
hundreds of thousands of drivers, and
billions of miles of driving since 1998.
Monitor
Fleet
Performance
A POWERFUL
COACHING TOOL
In addition to a collision, a triggering event could be hard braking, sudden acceleration, swerving, excessive speed, or other
actions identifying potentially unsafe driving patterns. The DriveCam program lets managers coach drivers, changing bad habits
while incentivizing positive behavior. The system also provides drivers with real-time feedback that helps them become better
driving professionals.
A web-based component
of the DriveCam program
provides fleet managers
access to important risk
management information.
The DriveCam program allows Sentry safety consultants and clients to focus on specific areas that can be improved. “After an initial
expense upfront, clients typically see fewer and lower costs later,” says Dan Grant, director of safety services – Transportation.
“DriveCam can keep trucks on the roads and drivers on the job by reducing accidents and fraudulent claims. Everybody wins.”
Repeat and
Enhance
“WE PROVIDE CUSTOMERS A DRIVECAM
SUBSIDY SO THEY REALIZE AN IMMEDIATE
TANGIBLE BENEFIT AND, IN TURN, LONGTERM REDUCED LOSSES.”
RICK WITTMANN, SENTRY INSURANCE VICE PRESIDENT – TRANSPORTATION
Improve Driving
Behavior
One camera faces
out the front of the
vehicle, the other is
trained on the driver.
Identify
Risky
Habits
Target
Relevant
Training
Benefits of DriveCam
• Prevent accidents
• Exonerate innocent employees
• Protect brands
Lytx, DriveCam, and Lytx DriveCam are trademarks of Lytx, Inc.
11
SERVICE COMES FULL CIRCLE
BIGGER, BETTER
HOW A STRONG RELATIONSHIP DRIVES POSITIVE RESULTS
Sentry’s 2013 annual report told the story of what happened when Grossenburg Implement
was struck by a devastating tornado. We return this year to find out how they rebuilt.
“It’s a Good Store,
Good People”
A Powerful Storm–a More Powerful Promise
Dealership Quickly Recovers from EF4 Tornado
When Barry Grossenburg drove away from his John Deere
dealership the afternoon of October 4, 2013, he had no
inkling that he’d return just hours later to find it destroyed
by an EF4 tornado.
Luckily, nobody at the Wayne, Nebraska dealership
was seriously injured. And wisely, Barry had purchased
insurance from Sentry—the largest writer of John Deere
dealerships nationwide.
On a Sunday, two days after the storm passed, authorities
deemed it safe for Barry to survey the destruction. Sentry
general adjuster Tim Romero was there, having canceled a
planned vacation with his wife. Within hours, Romero issued
Barry a check to rent a temporary facility nearby. Barry’s policy
included 12 months of lost income insurance. In the days and
weeks to come, it helped get his business—parts, sales, and
service—back up and running.
“TIM GAVE US GREAT ADVICE. WHAT
HE SAID, WE DID. HE WAS A PRO.”
BARRY GROSSENBURG, OWNER OF THE JOHN DEERE DEALERSHIP,
REGARDING SENTRY’S GENERAL ADJUSTER
Proactive Claims Handling
When general adjuster Tim Romero witnessed the destruction for himself, he had
a heart-to-heart with Barry Grossenburg and his team to gain an understanding of
their needs.
He went over their policy benefits and explained the claims process. Mark Zabel,
Grossenburg’s account manager, had done a great job of getting them the proper
coverages, Romero said. “When you do that, it gives me as an adjuster a lot to
work with.”
Looking back, Barry Grossenburg
said his initial reaction when he first
got word of the devastating storm was
relief: None of his employees were badly
injured. “We just bought this dealership
18 months ago,” he said. “It’s a good
store, good people. If you can fix it with
money, that’s fine. But if we would have
lost people, that probably would have
taken the heart and enthusiasm out of us.”
Before: A tornado destroyed Grossenburg Implement,
resulting in a $19 million loss—the largest claim
Sentry Insurance has paid out in the company’s
111-year history.
By October of 2014 – less than a year after the tornado
struck – Barry moved his operations into the bigger, better,
brand-new Wayne dealership. He and his staff threw a grand
reopening party on January 8, 2015. Sentry, which stood behind
Grossenburg as it does all its dealerships, was there. Not only
had Sentry ensured that Grossenburg’s 25 employees would
continue to have their livelihood, it saw to it that the dealership
would be better positioned to serve its customers.
Two other implement dealerships in Wayne also were damaged by
the storm, one as badly as Grossenburg. Neither were insured by
Sentry and both took longer to recover, Barry said.
We know the business. We know the dealers. We keep
our promises.
Even on a Sunday.
After: At the grand reopening party, Sentry was there.
Pictured are (left to right): Tim Kelly, Bill Ferro, Adam Severson,
Charlie Grossenburg, Barry Grossenburg, Dave Hartman, and
Mark Trautschold
In the wake of the storm, Romero ensured there was a timely plan of action in
place. Debris was removed. Inventory was taken. Equipment was appraised.
Damage was assessed. Demolition soon followed. “The faster we can cut checks,
the better off the insured is going to be,” he said. “In less than 40 days, we had
this loss buttoned down to the point where we had already paid out $13 million.”
13
EXPANDING WITHIN AREAS OF EXPERTISE
ROUNDING OUT OUR CUSTOMER BASE
2014 began with Sentry’s first acquisition in eight years. It is the story of expanding
the right way, at the right time, with the right opportunity—for everyone involved.
From Managing General Agency to Model for Growth
An MGA does almost everything an insurance company does, except keep the risk and sell the
product. They underwrite the paper, pay claims, and administer the policies of the insurance
company. They work with independent agents who sell the policies.
An Ideal Match
In mid-January of 2014, Montgomery, Alabama’s Anchor Managing General Agency reached out to
Sentry because their previous source of insurance product had changed market direction. Sentry was
interested in acquiring an MGA, so just six weeks later, Anchor became part of Sentry. The speed of the
transaction is a counterpoint to Sentry’s long-term strategy for slow, measured growth.
When Sentry acquired Anchor, its status as an MGA ended because it became part of an insurance
company. The distribution channel, however, remained essentially the same, with virtually every
employee—and their crucial relationships with over 350 independent agents—retained.
“Sentry gained a strong, mature distribution network with access to new markets,” says Weishan.
“After proving in recent years that we can grow organically, ourselves, without acquisitions—now
we are leveraging our business expertise to develop new markets.”
Anchor provided commercial insurance products similar to Sentry’s Standard Business Products division,
but instead of targeting specific businesses like Standard Business Products does, Anchor’s independent
agents served a more general, “Main Street, USA” market.
“In order for any company to remain viable and stay current in technology, products, and pricing,
you have to grow,” continues Weishan, “This acquisition shows that Sentry is willing to invest in the
future to provide this kind of vitality, which benefits our existing customers in the form of better
products, better technology, and a financially stronger company. We’re a company that is growing,
learning, and enhancing its strength, and that benefits all of our customers.”
This opportunity allows Sentry to grow into new markets while still focusing on our commercial insurance
product expertise. “It’s an important new way to access a whole new level of commercial business,” says
Jim Weishan, Sentry Insurance executive vice president and chief investment officer.
“IN SENTRY ANCHOR HAS SELECTED A
PARTNER WHO CAN BEST ALIGN WITH
THEIR VALUES AND COMMITMENT TO
PROVIDING A STABLE MARKET FOR
THEIR AGENTS AND POLICYHOLDERS.”
PETE MCPARTLAND, SENTRY CHAIRMAN OF THE BOARD,
PRESIDENT AND CEO
14
In Less than One Year
1999
2006
2014
John Deere
Insurance
Viking
Anchor Managing
General Agency (MGA)
Sentry’s new Montgomery associates did
$28.5 million in business across two states
in a single shortened year.
$22.5 MILLION – ALABAMA
$6 MILLION – MISSISSIPPI
RECENT ACQUISITIONS BY SENTRY INSURANCE
SENTRYWORLD REIMAGINED
RENEWED FACILITIES HONOR RICH PAST, LOOK TO THE FUTURE
Reinventing a Legend
After a two-year renovation, the reimagined SentryWorld has reclaimed its place
as the state’s premier parkland golf experience. Fresh new event, recreation, and
dining facilities also support its original mission as a dynamic community resource.
SentryWorld has truly come full circle.
Course architect Robert Trent Jones, Jr. returned to oversee the renewal of his original design,
working in collaboration with co-project architects Bruce Charlton and Jay Blasi. John Sather
of the Arizona-based Swaback Partners led the building renovation, while California-based
restaurant architect Jim Smith created a new restaurant called PJ’s – SentryWorld, named after
one of Sentry’s founders, P.J. Jacobs. Rebuilding spanned 20 months and involved more than
150 crew members.
The reimagined SentryWorld golf course features two new par threes. The remaining holes,
including the iconic Flower Hole at number 16, were reconfigured and enhanced. The variety
of shots, both in distance and angle, has been increased. Practice facilities have been expanded
and upgraded.
A Vision Comes to Life
SentryWorld opened in the summer of 1982 on Stevens Point’s north side as Wisconsin’s first destination golf course
and an accompanying state-of-the-art sports complex. Then president and CEO John Joanis championed development
of the course and facilities as more than a corporate asset. He wanted SentryWorld to be engrained into the
community’s everyday life.
The sports complex is also completely transformed, boasting dramatic changes inside and out—
a stunning porte-cochère; new pro shop; first-rate wedding, banquet, and event spaces; and an
expansive fieldhouse complete with new indoor tennis and volleyball courts and a revamped
indoor golf driving range. There’s even a meeting room available—at no charge—for use by
community non-profit organizations.
The Robert Trent Jones, Jr. designed course quickly became famous for its world-class caliber and stunning signature
“Flower Hole.” SentryWorld won Golf Digest’s first-ever Best New Public Course award and secured a ranking in the
top 10 courses of Golf Digest’s Wisconsin Best in State category, an accolade earned every year since.
In late 2012, however, after years of traffic and Wisconsin weather took their toll, current Sentry chairman of the board,
president and CEO Pete McPartland made the decision to close SentryWorld—completely but temporarily—for an
ambitious two-year renovation project, which was completed in late 2014.
#2 MOST ANTICIPATED
COURSE WORLDWIDE
GOLF MAGAZINE 2015
#5 WISCONSIN
BEST IN STATE
GOLF DIGEST
2015-2016
“IT WAS A RENEWAL OF
SENTRY’S COMMITMENT BACK
TO THE COMMUNITY BECAUSE
THIS IS TRULY A PLACE OF
OPENNESS AND WELCOMING
…A RENEWED POINT OF PRIDE.”
JOHN SATHER, SENTRYWORLD BUILDING ARCHITECT
16
17
COMMUNITY GIVING
THE CIRCLE OF GIVING ALWAYS GIVES BACK
Sentry is committed to improving quality of life in our communities because we all experience
the positive energy of making a real difference. Our associates fulfill that promise every day with
generous financial support and volunteerism.
The Community Benefits First after
SentryWorld’s Remodeling
Sentry’s Dairyland Cycle Brand
Sponsors Tomahawk Fall Ride
Course Reopens with Charity Golf Outings, Raises $54,325
Event Raises Funds for MDA
After a two-year hiatus, SentryWorld golf course reopened for limited
play in 2014 to support the community with charity golf outings.
Sentry’s support for
community doesn’t stop
with the United Way. In its
first year as a premier sponsor
of the Tomahawk Fall Ride in
northern Wisconsin,
Dairyland Cycle® raised
more than $10,000 for
the Muscular Dystrophy
Association (MDA).
Golfers were offered a chance to be among the first on the course by
participating in a number of fundraising events, raising a grand total of
$54,325 for local charities. These events benefited several Stevens Pointarea organizations, including United Way of Portage County, Operation
Bootstrap, the Humane Society of Portage County, and Ministry
Saint Michael’s Foundation. During one event, the Sentry Insurance
Foundation matched donations, doubling their impact.
Ministry Saint
Michael’s Foundation
$2,800
Operation Bootstrap
of Portage County
$9,000
SENTRYWORLD
DONATIONS
Humane Society
of Portage County
$12,800
18
United Way of
Portage County
$29,725
“THIS SPONSORSHIP IS
WHAT THE TOMAHAWK
FALL RIDE NEEDED—
SOMEONE LOOKING IN
FROM THE OUTSIDE,
KNOWING THE POTENTIAL
AND GUIDING US ALL
TOGETHER AGAIN.”
WENDY WAGNER, TOMAHAWK
FALL RIDE EVENT ORGANIZER
Dairyland Cycle staff collected
donations for MDA, handing
out a free t-shirt to those who
contributed. “We’re thrilled with the
support for MDA,” said Carrie Feinen,
Dairyland Cycle® marketing manager.
“Our t-shirts were designed to
commemorate the Fall Ride. Riders loved
the design and the chance to help MDA
with their important mission.”
Sentry Insurance and Associates Donate
More Than $1 Million to United Way
More than 93% Made Contributions
In 2014, Sentry and its associates donated more than $1 million
to local United Way campaigns. In Sentry’s hometown campaign
in Stevens Point, Wisconsin, $900,000 was garnered for the United
Way of Portage County. Together with a record-setting $192,235
from associates located at Sentry’s field offices throughout the
U.S., the total donated by Sentry and its associates topped
$1 million for the second year in a row. Each of those years,
more than 93% of associates made a United Way contribution.
Sentry Insurance Foundation
$3.7 million donated in 2014
In pursuit of well-rounded communities, Sentry supports human
service, education, arts, and civic organizations through the
Sentry Insurance Foundation.
Over the past seven years, the foundation has contributed more
than $7 million in funds that put laptops in area classrooms.
In 2014, the foundation also made a $250,000 donation to
Boys & Girls Club of Portage County to sponsor Tech Rooms
at two clubs.
“OUR CAMPAIGNS KEEP GETTING BETTER
AND BETTER, AND MORE FUN.”
Special fundraising events at Sentry’s
headquarters included a Fall Festival, with
music, games, a flash mob, an inflatable
obstacle course, silent auctions, special
meals, and bake sales.
PETE MCPARTLAND, SENTRY INSURANCE
CHAIRMAN OF THE BOARD, PRESIDENT AND CEO
19
PASSING THE TORCH
Gliniecki—175 Years of
Industry Expertise
Pat Gliniecki retired in 2009 as a rater for National
Accounts. Four of her five children—Sheila, Trina, Erica,
and Aaron—currently work at Sentry. Sheila’s husband,
Scott, is a National Accounts territory executive. Pat’s
brother-in-law, Gary Klosinski, semi-retired in 2006. Trina’s
son, Nick, joined Sentry two years ago. Kelly Hamman,
Lori Newton and Dawn Simonis are cousins. Says Aaron,
the youngest Gliniecki sibling, “It’s a good place to work.
You’re not going to find a better job—we like to think.”
GENERATIONS CONTRIBUTE TO SENTRY’S SUCCESS
Sentry is a pillar of the Stevens Point, Wisconsin community. Over the years, countless families have
passed the company’s torch from one generation to the next. Collectively, their industry expertise and
uncommon commitment to service has contributed to Sentry’s longevity.
Pfiffner—Institutional Knowledge
Dating Back to 1916
Joe Pfiffner, a director of IT, traces his family’s Sentry roots down to
his great-grandfather Frank, who joined the company in 1916 and
went on to celebrate more than 35 years here. Frank’s brother Karl
served the company as VP - Sales and Advertising, and their cousin
Joseph later led a legal team. Joe’s grandmother, Terri (Rogoski),
worked in Advertising.
Row 1: Lori Newton (identity access management analyst), Erica Knowlton (payroll
analyst), Trina Pilsner (business analyst), Linda Herek (former Sentry associate),
Pat Gliniecki (retired rater)
Row 2: Kelly Hamman (production services supervisor), Aaron Gliniecki
(compliance & development analyst), Nick Pilsner (actuarial analyst),
Scott Soulsby (territory executive - National Accounts), Sheila Soulsby (actuary)
Not pictured: Gary Klosinski (semi-retired mail services clerk), Dawn Simonis
(claims representative specialist)
Geneva Borchardt - August 1971
Borchardt—320 Years of Stability
Frank Pfiffner
20
Karl Pfiffner
In the same spirit of service to our customers,
Sentry is committed to its associates, making
it one of the best companies to work for in the
Midwest. Because of this, Cheryl O’Donnell
says her mom, Geneva Borchardt, encouraged
her and her brother Rob to work here. Geneva
began her career with Sentry in 1936. Cheryl
joined Sentry full time in 1973. Today, Cheryl
is an IT support center manager and Rob
is a production control analyst. Both have
daughters who work at Sentry, plus an aunt
and cousins.
“WHAT SENTRY HAS
PROVIDED FOR OUR
FAMILY—STABILITY—
IS JUST INCREDIBLE.”
CHERYL O’DONNELL,
IT SUPPORT CENTER
MANAGER
Generational Pride
John Hyland, VP – segment
executive (Standard Business
Products), holds a plaque
celebrating his grandfather
John’s 25 years of service
with Sentry.
Rusch—IT Systems Continuity
Today, Krista Olson and her brother, Mark Rusch, convert systems
that their dad, Ted Rusch, built in the 1970s and 1980s when Sentry
converted from paper to digital. As kids, they remember typing on
“dumb” terminals some Saturdays while their dad toiled away. As a
reward, they’d head to the fitness center afterward and go swimming.
21
BOARD OF DIRECTORS
SENTRY EXECUTIVES
Peter G. McPartland
Vincent Amoroso
David R. Casper
William D. Harvey
Leo M. Henikoff
Chairman of the Board,
President and CEO
Sentry Insurance a Mutual Company
Retired Principal and Chief Actuary
Deloitte & Touche, LLP
Executive Vice President and
Head of Commercial Banking
BMO Harris Bank
Retired Chairman,
President and CEO
Alliant Energy
President Emeritus
Rush University, Rush Medical Center
Stephanie Pace Marshall
James D. Pearson
Peter J. Pestillo
Jean H. Regan
Edmund R. Steinike
President Emeriti
Illinois Mathematics and
Science Academy
Retired President
Aurora Metals Division, L.L.C.
Retired Chairman of the Board
Visteon Corporation
President
TranzAct Technologies, Inc.
Vice President and
Chief Information Officer
The Coca-Cola Company
Peter G. McPartland
Chairman of the Board
President and Chief Executive Officer
David E. Hartman
Vice President
Segment Executive – Dealer Operations
Greg Armstrong
Assistant Vice President
Personal Lines Claims
Christopher C. Meadows
Assistant Vice President
Equity Investments
Carol P. Sanders
Executive Vice President
Chief Financial Officer
Treasurer
Wei Huang
Vice President
Equity Investments
Richard Crabb
Assistant Vice President
Predictive Analytics
Sean R. Nimm
Assistant Vice President
Transportation Products and Pricing
James J. Weishan
Executive Vice President
Chief Investment Officer
John J. Hyland
Vice President
Segment Executive –
Standard Business Products
Michael W. Dietry
Assistant Vice President
Personal Lines
Product and Agency Sales
Edward F. Peck
Assistant Vice President
National Accounts Products and Pricing
Peter G. Anhalt
Senior Vice President
Group Executive – Personal Lines
James E. McDonald
Vice President
Fixed Income
Michele M. Dufresne
Assistant Vice President
Claims Services
Kenneth J. Erler
Senior Vice President
Chief Administrative Officer
General Counsel and
Corporate Secretary
Scott A. Miller
Vice President
Segment Executive – National Accounts
Dwayne Gantz
Assistant Vice President
Chief Accounting Executive and
Assistant Treasurer
Mark R. Hackl
Senior Vice President
Direct Writer Operations
James D. Stitzlein
Senior Vice President
Chief Information Officer
Mark R. Trautschold
Senior Vice President
Chief Claims Officer
James W. Frank
Vice President
Information Technology
22
Jayne K. Petruska
Vice President
Chief Human Resources Officer
Michael J. Williams
Vice President
Chief Actuary and Risk Officer
Richard G. Wittmann
Vice President
Segment Executive – Transportation
Daniel R. Wuest
Vice President
Information Technology –
Commercial Lines
Joseph M. Goldberg
Assistant Vice President
Assistant General Counsel
Timothy P. Kelly
Assistant Vice President
Commercial Lines Claims
Kip Kobussen
Assistant Vice President
Government Relations
Elisha E. Robinson
Assistant Vice President
Financial Planning and Analysis
Todd M. Schroeder
Assistant Vice President
Commercial Lines Products and Pricing
Mary E. Senefeld
Assistant Vice President
Workers’ Compensation Claims
Stephanie L. Smith
Assistant Vice President
Marketing and Brand Management
Robert J. Yeiser
Assistant Vice President
Personal Lines Customer and
Brand Development
Stephen P. Marsden
Assistant Vice President
Personal Lines Products and Pricing
23
A NATIONAL PRESENCE
SENTRY COMPANIES TARGET PRECISE MARKETS
Across business lines and across the country, Sentry companies provide
full-spectrum service to specific segments of important markets.
Sentry Group
Sentry Insurance a Mutual Company
Sentry Lloyds of Texas
Middlesex Insurance Company
Patriot General Insurance Company
Dairyland Insurance Company
Sentry Casualty Company
Sentry Select insurance Company
Viking Insurance Company of Wisconsin
Peak Property and Casualty Insurance Corporation
Parker Centennial Assurance Company
Parker Services
Parker Stevens Agency
Point Insurance Agency
Sentry Equity Services
Sentry Life Insurance Company
Sentry Life Insurance Company of New York
Dairyland County Mutual Insurance Company of Texas
24
1800 North Point Drive
Stevens Point, WI 54481
Toll free: 1-800-535-5809
sentry.com
About Our Corporate Symbol
Captain John Parker – who led the colonists
in the first battle of the American Revolution in
Lexington, Massachusetts – is the proud symbol
of the Sentry Insurance Group. Captain Parker
represents Sentry’s powerful promise of
S T R E N G T H • P R O T E C T I O N • V I G I L A N C E®
Property and casualty coverages and safety services are underwritten, issued and/or administered by a member of the Sentry Insurance Group, Stevens Point, WI. Individual life insurance, annuities, pensions and group products are issued and administered by Sentry Life Insurance Company, Stevens Point, WI. For a complete listing of
companies, visit sentry.com. Policies, coverages, benefits and discounts are not available in all states. See policy for complete coverage details.
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