Whats New - Web App

WHAT’S NEW:
WEB APPLICATION
Tara Riley
EMS Product Owner
October 27 and 28, 2015
“Web Application” =
The Artist Formerly Known as
“Virtual EMS”
2
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
Overview
•
UX and Why It Matters
•
Prototype Demonstration
•
Configuration and Implementation Considerations
•
System Requirements
•
Feature Availability
•
Roadmap & Future Ideas
•
Q&A
3
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
What is UX?
•
User Experience
•
Encompasses all aspects of the end-users’
interaction with you, your services, and your
products (i.e., the web app).
•
Meets their needs without a lot of fuss
•
Simple and elegant
•
Enjoyment of use
4
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
That’s nice…but why do we care?
Your users are looking for the fastest and easiest
way to schedule a meeting.
We want to improve that experience so that, in
turn, your experience supporting them is also
improved.
5
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
What do we hope to achieve with better UX?
• More intuitive use. No training required.
• Less frustration (e.g., better error messaging)
• More self-serve and less reliance on guided assistance.
• An application in which you can take pride
• Mobile responsiveness
• Better-looking
6
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
Before We Begin…
7
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
On to the Show!
8
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
To Recap…
•
New Design
•
Viewing and Searching “My Bookings”
•
Creating a New Reservation
•
Choosing a Room without Searching
•
Attendee Management
•
Seeing my Reservation Summarized in One
Screen
9
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
How are these changes beneficial to me?
•
Shorter implementation timeline
•
Less user training
•
Less need for customization
•
You don’t have to be a web designer or know
HTML to administrate the site.
10
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
If you have Virtual EMS today…
•
Web Text streamlining = Less instruction and more context
•
Tighter Web Menu sequencing
•
Dependent User-Defined Fields (UDF’s)
•
Available in January 2016 release
•
“Classic” Web Request for guests only =
Less data entry for you
•
Test before you implement.
11
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
System Requirements – Desktop Browser
DesktopBrowser
Internet Explorer7
Internet Explorer8
Internet Explorer9
Internet Explorer10
Internet Explorer11
Microsoft Edge
Firefox
Chrome
Safari(Mac)
v7
X
X
X
X
X
Jan-16
X
X
X
X
X
X
12
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
X
X
X
X
Jun-16
X
X
X
X
X
X
System Requirements – Mobile Browser
MobileBrowser
Chrome
Chrome
Chrome
Chrome
Safari
Safari
Safari
Internet Explorer
Internet Explorer
Platform
Android
iOS 7
iOS8
iOS9
iOS7
iOS 8
iOS9
WindowsPhone 8.1
WindowsMobile 10
v7
X
X
X
X
X
13
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
Jan-16 Jun-16
X
X
X
X
X
X
X
X
X
X
X
X
Web App Feature Availability
Feature
v7
Jan-16
X
NewDesign andUX
Mobile Responsiveness
User-Defined Field
Enhancements (DesktopClient)
Booking-Level Check-In
(DesktopClient)
14
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
Jun-16
X
X
X
X
X
Roadmap
• Continued work on the redesign
• Improved Workflow through template categorization:
• “Quick Schedule” (“I just want to book a room.”)
• Videoconferencing
• Hoteling
• Service Requests
• Web meeting tool integration
(e.g., WebEx, GoToMeeting, etc.)
15
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
Looking into the Future…
• Remembering “commonly-used” values such as rooms,
event names, people, etc.
• Improved visitor management
• “Fuzzy match” searching = “Nothing matches your
search, but here are some other ideas…”
• “1-click juggling” = move things around quickly
16
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
Questions?
17
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
Additional Session Recommendations
-
-
What’s New in…
-
The Mobile Application
-
The Desktop Client
-
EMS for Outlook
Gain Utilization Insights by Instituting
Booking-Level Check-In
18
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
Even More Session Recommendations
-
Virtual EMS Designer Studio
-
Managing Complex Requests: Simplifying the End
User Experience
-
Simplifying the End User Experience for Self-Service
Space
-
Effectively Managing Self-Service Space
-
Customer Experience Workshop
19
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
WHAT’S NEW:
WEB APPLICATION
Tara Riley
EMS Product Owner
Don’t forget! Complete the session feedback survey in the EMS Live!
2015 mobile app to increase your prize winning chances!