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Customer Service Stations Offshore Cranes
Customer Service Stations Offshore Cranes Worldwide Service Stations Sunderland Great Britain & Ireland Amersfoort St. John’s Netherlands, Belgium & Luxembourg Canada Horsens Moscow Denmark Russia Hamburg Germany Atyrau Madrid Kazakhstan Spain, Egypt & Tunesia Shanghai China Miami Dubai USA & Mexico Jeddah United Arab Emirates, Qatar & Yemen Saudi Arabia Hong Kong Hong Kong & Korea Singapore Singapore, India, Indonesia, Malaysia, Myanmar, Thailand & New Zealand Guaratingueta Brasil Durban South Africa Sydney Australia Our aim is to be your long-term partner helping you to ensure safe, reliable, cost-effective and eco-friendly operation of your Liebherr offshore cranes. Our worldwide service organisation will provide you with local support and spare parts whenever and wherever required. In order to get a quick response please contact the Service Station responsible for your country. 2 Customer Service Stations Offshore Cranes •W e are the ideal partner to support you and answer your questions. •W e share our OEM (Original Equipment Manufacturer) know-how with you. •W e focus on safety and reliability. •W e offer customized solutions (special solutions for special demands, crane upgrades, etc.). •W e provide life-time OEM support for your Liebherr crane(s). Customer Service Stations Offshore Cranes 3 Europe Great Britain & Ireland Liebherr-Great Britain Ltd. Ayres Quay, Deptford Terrace Sunderland Tyne & Wear SR4 6DD GB – Sunderland Horsens Denmark Sunderland Moscow Russia Great Britain & Ireland Hamburg Germany Amersfoort Atyrau Netherlands, Belgium & Luxembourg Kazakhstan Senior Technical Advisor Mr. Brian HETHERINGTON Tel.: +44 191 567 9977 Fax: +44 191 567 2723 Brian.Hetherington@liebherr.com Spare Parts Administrator Miss Katie DUFFY Tel.: +44 191 567 9977 Fax: +44 191 567 2723 Katie.Duffy@liebherr.com Spare Parts Administrator Mrs. Kay ADAMSON Tel.: +44 191 567 9977 Fax: +44 191 567 2723 Kay.Adamson@liebherr.com Technical Advisor Mr. Luke DOBBING Tel.: +44 191 567 9977 Fax: +44 191 567 2723 Luke.Dobbing@liebherr.com Madrid Spain, Egypt & Tunesia Germany Denmark Liebherr Nenzing Service Am Neuländer Baggerteich 1 D – 21079 Hamburg Liebherr-Danmark ApS Marsalle 38A 8700 Horsens Divisional Manager Jesper Hammer Jakobsen Mobile: +45 20 88 35 59 Fax: +45 75 79 04 45 jesper-hammer.jakobsen@liebherr.com Service Manager Mr. Michael PETZOLD Tel.: +49 40 76702 223 Fax: +49 40 76587 79 Michael.Petzold@liebherr.com 4 Customer Service Stations Offshore Cranes Service Coordinator Mr. Jan FEHTISCH Tel.: +49 40 76702 217 Fax: +49 40 76587 79 Jan.Fehtisch@liebherr.com Spare Parts Manager Mr. Christoph FRITSCHE Tel.: +49 40 76702 216 Christoph.Fritsche@liebherr.com Technical Advisor Mr. Fred SCHULENBURG Tel.: +49 40 76702 238 Fax: +49 40 76587 79 Fred.Schulenburg@liebherr.com Head of Customer Service Allan Ole Petersen Mobile: +45 51 25 66 59 Fax: +45 75 79 04 45 allan-ole.petersen@liebherr.com Spare Parts Manager Kim Veng Mobile: +45 30 55 32 87 Fax: +45 75 79 04 45 kim.veng@liebherr.com Technical Advisor Martin Lange Mobile: +45 24 66 96 26 Fax: +45 75 79 04 45 martin.lange@liebherr.com Customer Service Stations Offshore Cranes 5 Europe Netherlands, Belgium & Luxembourg Spain, Italy, Egypt & Tunesia Liebherr Iberica SA Liebherr Ibérica, S.L. C/ Los Muchos, 53 Pol. Ind. Albolleque E-19160 Chiloeches (Guadalajara) Liebherr Maritime Benelux Beeldschermweg 2 P.O. Box 1690 NL – 3821 AH Amersfoort Service Manager Mr. Tom Uenk Tel.: +31 33 4500 820 Fax: +31 33 4500 898 Tom.Uenk@liebherr.com Service Manager Mr. Stanislav TARANIN Tel: +7 495 710 74 10 ext. 1215 Fax: +7 495 710 74 10 Stanislav.Taranin@liebherr.com 6 Customer Service Stations Offshore Cranes Service Coordinator Mr. Ralf HUISERS Tel: +31 33 4500 864 Fax: +31 33 4500 898 Ralf.Huisers@liebherr.com Spare Parts Manager Ms. Svetlana BUDENNAJA Tel: +7 495 710 74 10 ext. 1224 Fax: +7 495 710 74 10 Svetlana.Budennaja@liebherr.com Spare Parts Manager Mr. Ger HORBEEK Tel.: +31 33 4500 849 Fax: +31 33 4500 898 Ger.Horbeek@liebherr.com Technical Advisor Mr. Dennis THIE Tel.: +31 33 4500 863 Fax: +31 33 4500 898 Dennis.Thie@liebherr.com Service Manager Mr. Miguel INFANTES Tel: +34 949 363 020 Mobile: +34 696 924 265 Miguel.Infantes@liebherr.com Spare Parts Manager Mr. Fernando SIERRA Tel: +34 949 363 026 Mobile: +34 649 909 638 Fernando.Sierra@liebherr.com Technical Advisor Mr. Adrián MUNICIO Tel: +34 949 363 022 Mobile:+34 686 194 824 Adrian.Municio@liebherr.com Russia Kazakhstan Liebherr Russia Zhavoronki, Liebherr str. 1 39th km Minskoye highway Odintsovsky district Moscow Region Russia 143020 Liebherr Kazakhstan LLC Azattyk str. 78a 060005, Atyrau Kazakhstan Assistant of Department Mrs. Irina KOSLOVZEVA Tel: +7 495 710 74 10 ext. 1217 Fax: +7 495 710 74 10 Irina.Koslovzeva@liebherr.com Spare Parts Manager Mr. Vitalij BOGDANOVITSCH Tel: +7 495 710 74 10 ext. 1094 Fax: +7 495 710 74 10 Vitalij.Bogdanovitsch@liebherr.com Office Administration: Ms. Alija Sabyrova Tel.: +7 7122 763157 Alija.Sabyrova@liebherr.com Spare Parts Manager Mr. Baurzhan Uralov Tel.: +7 7122 763156 Baurzhan.Uralov@liebherr.com Customer Service Stations Offshore Cranes 7 Asia Hong Kong & Korea Shanghai China Liebherr (HKG) Ltd. 86 Ping Che Road Fanling New Territories Hong Kong Service Manager Mr. Bill WONG Tel.: +852 3142 3115 Fax: +852 3142 3119 Bill.Wong@liebherr.com Spare Parts Manager Ms. Zarina TAM Tel.: +852 3142 3117 Fax: +852 3142 3119 Zarina.Tam@liebherr.com Technical Advisor Mr. Leo CHEUK Tel.: +852 3142 3106 Fax: +852 3142 3119 Leo.Cheuk@liebherr.com Hong Kong Hong Kong & Korea Singapore Singapore, India, Indonesia, Malaysia, Australia, Myanmar, Thailand & New Zealand Singapore, India, Indonesia, Malaysia, Myanmar, Thailand & New Zealand Liebherr Singapore Pte. Ltd. No. 8 Pandan Avenue Singapore 609384 Sydney Australia China Liebherr-Werk Nenzing Shanghai Representative Office, Suite 709,7/F., Jin Zhong Building, 680 Zhao Jia Bang Road, 200031 Shanghai/CHINA 8 Customer Service Stations Offshore Cranes Service Manager Mr. Daniel PERZL Tel.: +65 9720 3655 Daniel.Perzl2@liebherr.com Spare Parts Manager Mr. Ron TAN Tel.: +65 6265 523 ext. 313 Ron.Tan@liebherr.com Technical Advisor Mr. Mohamed ISMAIL Tel.: +65 9126 7371 MohamedAli.MohammedIsmail@ liebherr.com Technical Advisor Mr. Serkan DEMIR Tel.: +65 9771 3518 Serkan.Demir@liebherr.com Australia Service Manager Mr. Richard ERHART Tel.: +86 21 6415 2148 Fax: +86 21 6473 6786 Richard.Erhart@liebherr.com Liebherr-Australia Pty Ltd 1-15 James Erskine drive Erskine park NSW 2759 Service Manager Marc Amann Tel.: +61 2 9852 1833 Fax: +61 2 9670 1085 marc.amann@liebherr.com Service Coordinator & Spare Parts Pauleen Blackshear Tel.: +61 2 9852 1855 Fax: +61 2 9670 1085 Pauleen.Blackshear@liebherr.com Customer Service Stations Offshore Cranes 9 Americas Brasil St. John’s Liebherr Brasil GMO Rua Dr. Hans Liebherr 1 SP 12522-640 Guaratingueta Brazil Canada Service Coordinator Mr. Leonardo ROCHA Tel.: +55 12 2131 4713 Fax: +55 12 3128 4322 Leonardo.Rocha@liebherr.com Miami USA & Mexico Spare Parts Manager Mr. Cesar ALMADA Tel.: +55 12 2131 4677 Fax: +55 12 3128 4322 Cesar.Almada@liebherr.com Spare Parts Manager Mr. Adriano MACHADO Tel.: +55 12 2131 4678 Fax: +55 12 3128 4322 Adriano.Machado@liebherr.com Technical Advisor Mr. Wilton PINHEIRO Tel.: +55 12 2131 4712 Fax: +55 12 3128 4322 Wilton.Pinheiro@liebherr.com Canada Liebherr Canada Ltd. 49 Mews Place, Suite C St. John‘s , NL A1B 4N2 Canada Service Manager Mr. Erwin O’BRIEN Tel.: +001 709 748 7829 Fax: +001 709 368 6494 Erwin.Obrien@liebherr.com Spare Parts Manager Mr. Wilf LETHBRIDGE Tel.: +001 709 748 7829 Wilf.Lethbridge@liebherr.com USA & Mexico Liebherr Nenzing Crane Co. Offshore Cranes 15101 N.W. 112th Ave. Hialeah Gardens, FL 33018 USA Emergency (24 hrs): Tel.: +1 305 817 - 7557 or: +1 305 817 - 7500 Guaratingueta Brasil 10 Customer Service Stations Offshore Cranes Service Manager Mr. Farrel ALEXANDER Tel.:+1 305 817 - 7500 ext. 7560 Fax:+1 (305) 817 - 7502 Farrel.Alexander@liebherr.com Logistic Manager Mrs. Sadia RODRIGUEZ Tel.:+1 305 817 – 7500 ext. 7520 Fax:+1 (305) 817 – 7506 Sadia.Rodriguez@liebherr.com Spare Parts Administrator Mr. Jose GARCIA Tel.: +1 305 817 - 7500 ext. 7566 Jose.Garcia2@liebherr.com Technical Advisor Mr. Alek KOLIN Tel.:+1 305 817 – 7500 ext. 7567 Fax:+1 (305) 817 – 7502 Alek.Kolin@liebherr.com Customer Service Stations Offshore Cranes 11 Africa and Middle East South Africa Dubai Jeddah United Arab Emirates, Qatar & Yemen Liebherr-Africa (Pty) Ltd. P.O. Box 40033 2 Kubu Ave Riverhorse Valley Durban North 4071 South Africa Head of Customer Service Maritime Cranes Lukas STURN Tel: +27 (0) 31 010 0300 Fax: +27 (0) 31 569 1339 Lukas.Sturn@liebherr.com Spare Parts Coordinator Darren JANKELOW Tel: +27 (0) 31 010 0317 Fax: +27 (0) 31 569 1339 Darren.Jankelow@liebherr.com Technical Advisor Wolfgang WIBMER Tel: +27 (0) 31 010 0318 Fax: +27 (0) 31 569 1339 Wolfgang.Wibmer@liebherr.com Saudi Arabia United Arab Emirates, Qatar & Yemen Liebherr Middle East FZE Jebel Ali Free Zone (South) Plot No.: 10508 P.O. Box 2540 Dubai U.A.E Head of Customer Service Mr. Guenter BERTHOLD Tel.: +971 488 91 725 Fax: +971 488 91 776 Guenter.Berthold@liebherr.com Spare Parts Coordinator Mr. Atienza ALEJANDRO Tel.: +971 488 91 707 Fax: +971 488 91 776 Alejandro.Atienza@liebherr.com Technical Advisor Mr. Tamer OEZER Tel.: +971 488 91 709 Fax: +971 488 91 776 Tamer.Oezer@liebherr.com Saudi Arabia Saudi Liebherr Co. Ltd. P.O. Box 6403 Jeddah 21442 Saudi Arabia Service Manager Mr. Fadi ABUSAMRA Tel: +96612 225 3115 Fax: +96612 691 2907 Fadi.Abusamra@liebherr.com Durban South Africa 12 Customer Service Stations Offshore Cranes Spare Parts Manager Mr. Basir HASNAIN Tel: +96612 225 3108 Fax: +96612 656 7753 Basir.Hasnain@liebherr.com new subsidiary under construction Customer Service Stations Offshore Cranes 13 Customer Service Testing Offshore cranes go through an extensive testing programme. Prior to delivery all electrical and hydraulic installations undergo detailed examination. After assembly at the shipyard Liebherr service engineers conduct final adjustments of limit switches and proof the crane’s functions through to an overload test. 14 Customer Service Stations Offshore Cranes Assembly Crane parts are transported in maximum pieces and assembled and commissioned by a team of experienced engineers. In addition to training at Liebherr facilities prior to erection, Liebherr offers comprehensive on-site training during and after installation. Training Liebherr offers a range of flexible, high quality training solutions to fulfil specific customer training needs. Thereby, the main focus lies on creating a sustainable awareness for efficient and safe crane operations. In addition, it has always been Liebherr’s philosophy to train customers’ engineers in crane maintenance, repair and operation. Where necessary, customer personnel are then able to ensure that crane downtime is reduced to a minimum. Technical Service & Maintenance A team of more than 600 experienced, multi-skilled and factory-trained service engineers is based in more than 50 service centres around the globe. They are available ad hoc or on a contractual basis. The continuous expansion of our worldwide sales and service network is part of Liebherr’s commitment to offer the maritime industry the best possible support. Upgrades & Retrofits It might be required to upgrade cranes due to changes in the installation layout, changes in rules and regulations, operational requirements or just to extend the service life of an older crane. In consideration of new conditions Liebherr offers retrofits of existing drive systems and structural inspections. Spare parts Every operational hour is vital if cranes are to function effectively. Liebherr original spare parts (OEM) and service staff are at our customers’ disposal 24/7. Availability of components over the whole service life of the crane is guaranteed. Liebherr also recommends a steady supply of critical spare parts on-site. In combination with Liebherr training on technical specifics, this allows for minimal downtime of cranes. Customer Service Stations Offshore Cranes 15 Wide Product Range The Liebherr Group is one of the largest construction equipment manufacturers in the world. Liebherr’s high-value products and services enjoy a high reputation in many other fields. The wide range includes domestic appliances, aerospace and transportation systems, machine tools and maritime cranes. State-of-the-art Technology To provide consistent, top quality products, Liebherr attaches great importance to each product area, its components and core technologies. Important modules and components are developed and manufactured in-house, for instance the entire drive and control technology for construction equipment. Exceptional Customer Benefit Every product line provides a complete range of models in many different versions. With both their technical excellence and acknowledged quality, Liebherr products offer a maximum of customer benefits in practical application. Worldwide and Independent Hans Liebherr founded the Liebherr family company in 1949. Since that time, the enterprise has steadily grown to a group of more than 130 companies with over 41,000 employees located on all continents. The corporate headquarters of the Group is Liebherr-International AG in Bulle, Switzerland. The Liebherr family is the sole owner of the company. www.liebherr.com www.liebherr.com www.facebook.com/LiebherrMaritime offshore.crane@liebherr.com Customer Service Stations Offshore Cranes – 09/2015 Subject to change without notice. The Liebherr Group of Companies
