May/June 2015 - Indiana Apartment Association

Transcription

The Official Publication of the
MAY/JUNE
2015
a Sense of
Community
Also INSide...
Maintenance Appreciation
Legislative Update
Member News
TABLE of
Contents
Published bimonthly by the Indiana Apartment Association
The Official Publication of the
May/June 2015
20
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THE INDIANA APARTMENT ASSOCIATION
9100 Keystone Crossing, Ste. 725 • Indianapolis, IN 46240
P: 317-816-8900 • F: 317-816-8911 • iaa@iaaonline.net • www.iaaonline.net
_________________________________________________________
OFFICERS
Chairman Sandy Carmin, Englert Management Corporation
Vice Chairman Chad Greiwe, Gene B. Glick Company
Secretary Mark Juleen, J C Hart Company
Treasurer Brian Cranor, Cityscape Residential LLC
Past Chairman Jerry K. Collins, Flaherty & Collins Properties
& Maintenance Mania
DIRECT BOARD MEMBERS
Don Brunner, BRG Apartments
John Ehrhardt, Gene B. Glick Company
Randy Escue, Dominion Realty, Inc.
Nancy Flynn-Strater, The Sexton Companies
Nikki Gastineau, CFC, Inc.
Mike Gorman, Edward Rose & Sons
Cindy Green, HI Management
Jon Hicks, Andover Management Corp.
Michael Humphrey, AMP Residential
Alex Jackiw, Milhaus Management, LLC
Cindy Koehler, Affordable Housing Partners
Steve Lavery, Herman & Kittle Properties
Tom Spencer, Meridian Management Corporation
George Tikijian, Tikijian Properties
Chuck Townsend, Sheehan Property Management
Mary Trujillo, Barrett & Stokely
Adam Van Rooy, Van Rooy Properties
Joe Whitsett, TWG Management
Members
News
Also INSide...
From the IAA President....................................................................................................................................4
From the IAA Chairman of the Board.........................................................................................................5
PAC Contributors.................................................................................................................................................6
From the NAA Chairman.................................................................................................................................8
Education Spotlight...........................................................................................................................................9
Power Lunch......................................................................................................................................................10
Legislative Update...........................................................................................................................................11
IAA Membership Levels.................................................................................................................................12
Call For Nominations.......................................................................................................................................13
Young Professionals In Multifamily............................................................................................................17
Crime Prevention.............................................................................................................................................18
Reverse Trade Show........................................................................................................................................18
Property Bus Tour.............................................................................................................................................19
Maintenance Appreciation...........................................................................................................................20
Around The State.............................................................................................................................................22
Member News...................................................................................................................................................24
Upcoming Events.............................................................................................................................................27
New Member Profiles.....................................................................................................................................28
National Focus...................................................................................................................................................30
CALL FOR SUBMISSIONS
JULY/AUGUST AND SEPTEMBER/OCTOBER 2015
CHAPTER BOARD MEMBERS
Tamera Brandt, New Generation Management
Teri Hedemark, Flaherty & Collins Properties
Sara Heiliger, The Ivy Towns and Flats
Joe Huber, Huber Properties
Colleen LeRose, Banner Property Management, LLC
ASSOCIATE BOARD MEMBERS
Lara Smith, Rent Path Network
Chris Moore, APCO Supply
Victoria Schuman, Hays + Sons
CHAPTER STAFF MEMBERS
Yvonne Avary • Executive Director, Apartment Owners and Managers Association of Terre Haute
Beth Wyatt • Executive Director, Apartment Association of Fort Wayne and Northeast Indiana
Marcella Heroy • Executive Director, Apartment Association of Southern Indiana
Paula Carey • Executive Director, Northern Indiana Apartment Council
The July/August issues of INSites will focus on BUDGETING
and the September/October issue will feature EDUCATION.
To suggest related editorial content, please contact Jean at
jean@iaaonline.net or 317-816-8900.
On the Cover: Creating a sense of community through care and communication. Page 14.
IAA STAFF
INSites Publisher Lynne Petersen, CAE, President • lynne@iaaonline.net
INSites Editor Jean Lloyd • jean@iaaonline.net
Director of Government Affairs Gretchen White • gretchen@iaaonline.net
Director of Membership & Education Franny Upp • franny@iaaonline.net
Director of Events & Expositions Lauren O’Neill • lauren@iaaonline.net
Accounting & Education Assistant Kristie Fessler • kristie@iaaonline.net
Events & Exposition Assistant Meredith Galliher • meredith@iaaonline.net
Accounting Manager Mary Massey • mary@iaaonline.net
Front Desk Coordinator Cassandra Bingham • cassandra@iaaonline.net
IAA Advertising Directory
ACI, Inc...........................................................................Back Cover
Central Indiana Asphalt & Concrete, LLC..............Inside Front Cover
Cort..........................................................................................p. 12
CRG Residental.........................................................................p. 17
Frye Electric...............................................................................p. 7
Gold Seal Termite and Pest Company.................Inside Back Cover
Harding Group...........................................................................p. 3
Holt...........................................................................................p. 8
Indianapolis Power & Light......................................................p. 27
Jetz Service Co., INC.................................................................p. 9
Living the Dog Life..................................................................p. 16
Maintenance Supply Headquarters..........................................p. 13
ProTow.......................................................................................p. 5
Rays Trash Service...................................................................p. 32
Reis Reports............................................................................p. 28
Rent Path Network.....................................................................p. 1
Smoke Free Indy......................................................................p. 23
Taft..........................................................................................p. 30
Valet Waste...............................................................................p. 7
VanRooy Restoration................................................................p. 10
POSTMASTER: Send address changes to: Indiana Apartment Association, 9100 Keystone Crossing, Ste. 725, Indianapolis, IN 46240, Phone (317) 816-8900, Fax (317) -816-8911. Presorted standard at Indianapolis, IN. The views herein are those of the writers and advertisers and do not
necessarily reflect those of the magazine’s management or ownership. IAA welcomes stories, art and photo contributions. All such material must be accompanied by a self-addressed, stamped envelope or it will not be returned.
2
INSites May/June 2015
www.iaaonline.net
from the
IAA
President
How are you making a difference?
The U. S. renter population has reached its highest rate in
20 years. In the last quarter of 2014 the Census announced
there are over 43 million renter households representing
36 percent of the population. Home ownership is at the
lowest rate since 1994 despite record low interest rates.
Lynne Petersen, CAE
IAA President
Factors contributing to the increase in the renter
population are varied, including student debt, inadequate
job creation and lack of confidence in the single family
housing market. However, the upsurge in apartment
living is also being fueled by baby boomers and
millennials who are “renters by choice.”
This issue of INSites focuses on creating a sense of
community with multifamily residents. This is not a
new concept for our industry as we have always strived
to make our residents feel comfortable and provide
amenities, activities and maintenance-free housing to
make apartment living easier and affordable.
I have been amazed at the programs offered on the
community level to encourage a sense of belonging and
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provide assistance to residents in need. Some properties
provide various youth activities, from arranging school
lunch programs to fundraising for school supplies in the
fall to ensure that all resident children have backpacks
and school supplies. Many properties in the Indianapolis
area participate in apartment manager’s round table
meetings where police officers and other community
partners discuss issues of concern for the neighborhoods
as well as share information on community activities. I
encourage all apartment managers to participate in these
meetings so you can bring valuable information back
to your apartment community. If you are interested in
participating in these meetings, please call IAA and I can
provide contact information for the meeting organizer.
Technology also plays an important role in communicating
with our residents and building a sense of community.
While personal interactions have always been
paramount, technology allows even more personalized
service to baby boomers who have downsized and
opted for luxury apartments. These renters may want a
“no strings attached” living experience that gives them
Continued on page 8
www.iaaonline.net
from the
Strengthen your apartment community
through National Night Out
We often hear about the bygone days of tight knit
neighborhoods where porch lights were welcome and
inviting, but the nostalgic glow of community is not
merely a thing of the past.
Every day our multifamily contemporaries are building
community and make a positive impact in the lives of our
residents. One annual community building opportunity
is National Night Out which is spearheaded by the
National Association of Town Watch, a non-profit crime
prevention organization dedicated to the development
and promotion of crime prevention in communities
across the nation.
Launched more than 30 years ago, National Night Out is
an annual community-building campaign that promotes
police-community partnerships and neighborhood
camaraderie to make our neighborhoods a safer, better
place to live. Make plans now to celebrate National Night
Out at your apartment community on Tuesday, August 4.
National Night Out enhances the relationship between
www.iaaonline.net
neighbors and law enforcement while bringing back a
true sense of community and provides a great opportunity
to bring police and neighbors together under positive
circumstances. Neighborhoods across the nation host
block parties, festivals, parades, cookouts and other
various community events with safety demonstrations,
seminars, youth events, visits from emergency personnel
and exhibits. As community spirit is strengthened police
and community partnerships are established generating
support for local anticrime programs.
“This is a night for neighborhoods nationwide to come
out and stand united against crime. National Night
Out offers an extraordinary opportunity for citizens,
community groups, law enforcement and local officials
to get out, meet, greet and discuss local safety issues,”
said Matt Peskin, creator of the event and its National
Project Coordinator.
IAA
Chairman of
the Board
Sandy Carmin
IAA Chairman of the Board
The cities of Evansville and Terre Haute earned national
recognition for their participation in National Night Out
in 2014 and we know that many Indiana communities
Continued on page 27
May/June 2015 INSites
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The IMFHPAC is IAA’s nonpartisan political action committee that invests in candidates who are supportive
of industry issues and are pro-business legislators. These funds aid in the election of candidates whose
legislative voting records and/or positions on multifamily issues will enhance the business climate in the
state of Indiana.
CONTRIBUTOR LIST*
Platinum Investors ($1.50 per unit)
3 Point Property Management
Annex Student Living/Mecca Companies
Arnel, Inc.
Banner Property Management, LLC
Birge & Held Asset Management, LLC
Brad Nash
Braden & Associates-Architonics, Inc.
Brookside Properties Inc.
Cagan Management Group
Carnegie Companies
Carr Property Group
Chronister Properties
Cindy E. Koehler
Cityscape Residential, LLC
Consolidated Property Management
Coomer Seedling, LLC
Country Squire Apartments
Crest Management
Denizen Management
Edward Rose & Sons
Eighteen Capital Group
Emmert Property Management
Englert Management Corp.
Feichter, Realtors
Flaherty & Collins Properties
Four Seasons Realty
Forum Real Estate Group
Gene B. Glick Company, Inc.
GoldOller
Greystar
GT Properties
Heugel Realty, Inc.
Hills Property Management
Hunt Pacific Management
J C Hart Company, Inc.
John & Stacy Hayes
Joplin Apartments LLC
JVM Realty Corporation
Kramer Lumber Company
Lakeside Residences
Leasing and Management Co, Inc.
LI Combs & Sons Management Co.
Madisonville-West Properties, Inc.
Maple Crest Realty Corp.
Metro Real Estate
Morgan Management LLC
Neil A. Burd
Novogroder Companies Inc
Oxford Gables
Paramount Management, Inc.
Pearl Group Properties
Purple Blaze Enterprise, LLC
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Realty & Mortgage Co.
Retiree Housing Management, Inc.
Robert Hoopingarner
RMK Management
Sentry Management Services Inc
Shamrock Property Management LLC
Shaw Rentals
Sheehan Property Management, Inc.
Ten South Management
Tetzloff LLC
Thompson National Properties
Tikijian Properties
Tom Hoot Rentals
Trafalgar Pointe Associates, LLC
Trillium Properties, LLC
Twin Lakes Apartments, LLC
Urbahns Group an Indianapolis Co.
Van Rooy Properties
Villa Capital Properties, LLC
Waterford Enterprises
Westminster Management LLC
Whitney Management Corp.
Willow Point
Zender Family Limited Partnership
Gold Investors ($1.00-$1.49 per unit)
Barrett & Stokely, Inc.
Birge & Held Asset Management, LLC
Becovic Management Group of Indiana\
Samaritan Companies
Crestline Property Management
Core Redevelopment LLC
Dominion Realty, Inc.
Silver Investors ($.50-$.99 per unit)
Andover Management Corp./ In Good Company
Friedman Management
Majestic Properties, LLC
Mark III Mgmt. Corp.
Metropolitan/Collegiate Housing Services, Inc.
Milhaus Management, LLC
O’Neil Property Management
Pedcor Management Corporation
Regency Windsor Management Inc.
Wingate Companies
Booster Club (Associate Member Investors)
AAPCO Midwest
American Lung Association in Indiana
Apex Paving and Excavating, Inc.
Ardizzone Enterprises, Inc.
Associated Bank N.A.
ATI Energy Group, LLC
BBG Construction, LLC
Bam Outdoor, Inc.
Cass Information Systems
Cook’s Towing Service, Inc.
Carpetbaggers, Inc.
CRG Residential
Drexel Interiors
Gold Seal Termite & Pest Control Co.
Great Lakes Commercial Laundry Sales, Inc.
Gregory & Appel Insurance
Elkins Apartments
ICOR International
Indianapolis Signworks
Indy Coin Laundry (Cincinnati Coin Laundry)
Indy Pro Tow
Jahnke Painting, Inc.
Jetz Service Company, Inc.
John P. Whelan Agency
Kaba Access & Data Systems Americas
Kermans Fine Flooring
Maintenance Supply Headquarters
National Tenant Network - Indiana
P/R Mortgage & Investment Corp.
PPG Architectural Coatings
Pillar Group Risk Management
Roto Rooter Plumbing, Inc.
Sandlin Law Group P.C.
Sign A Rama
Tag Exteriors
Thompson Thrift Construction
ThyssenKrupp Elevator
Tikijian Associates
TransUnion Rental Screening Solutions
Western Waterproofing
Van Rooy Restoration
VMintegrated
Wellman Exteriors
Young Environmental Solutions, Inc.
Bronze Investors (up to $.50 per unit)
AMP Residential, LLC
NRP Management, LLC
Pedcor Homes Corp.
Seldin Company
TGM Associates L.P.
*As of April 30, 2015
www.iaaonline.net
Connect with
NAA
Robust Savings on Products and Services
You Use Every Day. Yours Exclusively
From NAA
NAA is proud to introduce Open Door, the
most rewarding cost-saving program in the
apartment housing industry exclusively for
NAA members.
Open Door provides valuable insider access
to favorable terms on products and services
provided by thoroughly researched and vetted
Preferred Companies.
Putting you in touch with excellence and
reliability at a reasonable price—that’s
what Open Door is all about. That and the
Tom Beaton
purchasing power of 67,000 NAA members
2015 Chairman
buying as one. Together, we put you in touch
with top-of-the-line brands you’ll instantly
recognize for their quality... and appreciate for
their cost savings. But there’s no cost to you. Open Door is an NAA
member benefit.
For the latest information about Preferred Companies and the benefits
they offer, visit the Open Door website at opendoor.naahq.org.
Are You Ready to Take Your Assets to the Max?
Register now for Maximize: 2015 Multifamily Asset Management
Conference—October 12-14 at the Omni Amelia Island in Amelia
Island, Fla.—the industry’s only event dedicated to staying ahead of the
ever-evolving operational curve.
Interested in strategies and tactics to improve revenue generation and
connecting with leaders in the field of asset management? Nowhere
else but Maximize can you find world-class education and first-rate
networking, as well as ideas and strategies for boosting net operating
income.
Register at http://mamconf.naahq.org to be first in line for the
information, insight and answers to questions necessary to boost your
bottom line.
Your Free Gift Awaits: Participate in the 2015 NAA Income and
Expenses Survey!
Looking to make an impact in the rental housing industry? Opportunity
is knocking with the chance for your company and communities
to participate in the 2015 NAA Survey of Income & Expenses in
Rental Apartment Communities.
All participants receive a free final report of the survey (a $625
value), which contains valuable information for use in the upcoming
budget season; detailed local market and national economic
analysis; important financial and benchmarking information for your
company; and data that will help you compare your communities’
performance against your peers.
Interested? Contact Janet Gora, CEL Associates, at 310-207-7328
or janet@celassociates.com. Missed the 2014 NAA Income &
Expenses Survey? Order your copy today at http://members.naahq.
org/core/store/default.aspx.
Continued from page 4
more flexibility and the ability to enjoy interacting with other
apartment residents and stay involved in their community.
Apartment living is drawing an increasing number of consumers
in all age ranges and economic brackets. It is great to see our
industry keeping up with these needs, and it is even better to see
people are realizing that they can call a place “home” without
actually owning it.
Want to reach a BIGGER AUDIENCE?
Advertise with
Contact Jean at IAA today!
jean@iaaonline.net • 317-816-8900
8
www.iaaonline.net
Upcoming Education
August 11: Power Lunch with Anne Grady,
Balance is Bull*#%^! Defining priorities to
find peace of mind
There is no shortage of stress in our lives, and the
list of priorities we have to juggle isn’t getting
any shorter. In a time when every priority claims
itself as the most urgent, and there always seems
to be more to do than time to do it, maintaining
focus on your top priorities can be difficult.
While there is no magic formula for success,
there are tools, skills and strategies that can take
your personal and professional performance to
the next level.
Get ready for a fun, engaging, relevant discussion and an opportunity
to learn specific and practical strategies required to effectively prioritize
the competing goals in your life, manage stress productively, and work
smarter, not harder. Join us August 11 to learn more! The Power Lunch
is sponsored by Rent Path, IPL and SIB Development & Consulting.
September 30: CAMT
This course is designed as an introduction for new maintenance
professionals, or as a refresher for the veteran employee, to give
www.iaaonline.net
Education
these professionals the knowledge and tools
necessary to run an effective maintenance
program and pave a career path towards
success. Take this course if you are motivated
to not only earn the CAMT certificate, but also
want to increase your technical, business, and personal development
skills while immediately improving on-the-job performance.
Supervisors who enrolled their employees in CAMT saw the following
performance enhancements: 87% improvement in overall work
performance, 67% better management of preventive maintenance and
58% increase in more accurate diagnosis of maintenance issues.
Spotlight
October 8: Foundations of Leadership
Reduce your employee turnover, save you time and loss of productivity
and lower on the job stress levels! The reality is that few of us have had
preparation for our current positions and what we have learned is by
observing good leaders or in some cases poor leaders. To be an effective
leader is a challenge and while we are not born good leaders, we can
enhance our leadership skills. As a result of this session, you will be
able to demonstrate the three basic leadership principles, outline the
hiring process, better orient new team members, train team members
more effectively and describe the importance of giving recognition!
May/June 2015 INSites
9
Power Lunch and NAA’s National Multifamily Day
The first Power Lunch of 2015 was a huge hit on April 7! More than 120 multifamily professionals gathered for the
first-ever National Apartment Association National Multifamily Day!
NAA Education Institute Board Member Don Brunner welcomed guests and thanked everyone for their support of the
Indiana Apartment Association. He thanked the National Multifamily Day sponsors, Hays & Sons & CORT, as well as
the Power Lunch sponsors RentPath and Indianapolis Power & Light for their support of IAA and of the multifamily
housing industry. “We can’t think of a better way to celebrate the multifamily housing industry then by bringing all of
us all together,” he said. “From affiliate staff, to management companies, to our supplier partners, it really does ‘take
a village’ to create a healthy industry.” Brunner also commented on the recently released economic data that shows
apartments contribute more than $1.3 trillion to our nation’s economy with one-third of Americans choosing to live in
the apartment lifestyle.
IAA Chairman Sandy Carmin introduced the board of directors and gave an overview of upcoming IAA events
including the next Power Lunch with national speaker Anne Grady on August 11.
Part of the Gene B. Glick Company, Inc.
team enjoying the Power Lunch and
National Multifamily Day celebration
included (back) Emma Cook, Julie Doss,
Litsa Patrick and (front) Mary Ann Paris,
Alex Freeman and Jessica Moore.
After lunch motivational keynote speaker Chris Mott entertained and inspired the crowd. “In order to move in a new
direction, you must think in a new direction,” Mott said as he encouraged everyone to make a conscious choice to
surround themselves with exceptional people.
“Chris Mott was great,” said Allyson Spuller of Edward Rose and Sons. “Not only does he motivate you to be better,
he is truly a walking testimony. Self-reflection is key in becoming a better you; Chris has way of tapping into that inner
strength.”
Many first-timers at the Power Lunch event were thrilled with the ample time to chat with other industry professionals
and key decision makers. Brock Roberts Director of Business Development for Eye 4 Group said, “Chris Mott was
great! He had great advice on how to manage not only business but life as well. It was a good environment to meet new
contacts and catch up with others. Not to mention a delicious meal. Great job IAA! I look forward to the next one.”
IAA Chairman Sandy Carmin of Englert
Mangement and Mike Gorman of Edward
Rose & Sons.
Don Brunner, NAA Education Institute
Board Member.
The next Power Lunch is on August 11. Get ready to learn from Anne Grady
how to:
·
·
·
·
·
·
Kick out the guilt about not being “balanced”
Develop a personal and professional goal setting model
Identify high payoff activities
Influence the behaviors of others
Regain control and focus
Stay motivated and energized
Visit iaaonline.net to register today and save the date for the third Power
Lunch on November 12.
Power Lunch sponsor, IPL was
represented by Cole Willis and Tamela
Grabb.
“Mottivational” speaker Chris Mott
signed a copy of his book for Jacklyn
Arnest of Valet Waste.
10 INSites May/June 2015
Power Lunch attendees were encouraged
to use #MultifamilyDay in celebration of
National Multifamily Day.
www.iaaonline.net
2015 IAA Legislative Wrap-Up:
IAA Has Very Successful Legislative Session
The 2015 General Assembly adjourned Sine Die on April 29 after tackling
a number of large issues. All in all it was a very successful session for the
multifamily industry and IAA had staff on-hand to educate elected officials
on the importance of industry issues and advocate on behalf of membership.
Going into session IAA had two key priority bills but as usual became
involved in a number of other issues –both good and bad for the industry.
IAA remains the only organization dedicated to advocating on behalf of the
multifamily industry and thanks all of those members who played a role in
this year’s legislative successes. While not an exhaustive list of legislation
tracked by IAA, here is a summary of key pieces of legislation including
those that IAA championed, HEA 1165 and HEA 1300.
All members are welcome to contact Lynne Petersen (lynne@iaaonline.
net) or Gretchen White (gretchen@iaaonline.net) with any questions or to
receive copies of the legislation.
House Enrolled Act 1165 –Rental Registration and Inspection Programs
(Rep. Ed Soliday R-Valparaiso, Sen. Travis Holdman R-Markle) provides an
essential legislative clarification to the grandfathering provision included in the
2014 legislation. The bill adds a definition pertinent to municipalities seeking to
be exempt from the $5 per property annual registration fee limitation as well as
the opt-out for local inspection programs. Shortly after the bill was enacted into
law last year a municipality, not intended to qualify under the grandfathering
provision attempted to utilize the exemption. The definition clarifies the original
legislative intent and is retroactive to January 1, 2015.
House Enrolled Act 1300 –Ordinances Related to Building and Housing
Laws (Rep. Jud McMillin R-Brookville, Sen. Phil Boots R-Crawfordsville)
contains crucial language to preempt local government officials from
adopting proposals which have the effect of potentially requiring an owner
to accept Section 8 vouchers. A proposal to this effect was introduced in
Indianapolis and is part of a nationwide push by fair housing advocates
who are telling elected officials that participants in the Section 8 voucher
program are discriminated against when a property owner refuses to accept
vouchers. Accepting a voucher means a property owner must adhere to the
myriad of federal regulations and does include real business costs which do
not fit into all business models. IAA believes determining whether or not a
property accepts Section 8 vouchers should be a private business decision,
not one mandated by government. The fair housing advocates have been
successful in creating a protected class for the source of income in 12 states,
48 municipalities and the District of Columbia which precipitated IAA’s
push for fair and consistent statewide policy. Included in the legislation,
which was effective upon passage, were the below provisions.
• Prohibits a county, municipality, or township from adopting an ordinance
that requires or would have the effect of requiring a landlord to participate
in a Section 8 program of the federal Housing Act of 1937 or a similar
program concerning housing.
• Specifies an ordinance or other regulation adopted by a political
subdivision that qualifies as a fire safety law or a building law must be
submitted to the Fire Prevention and Building Safety Commission for
review within 30 days of adoption.
• Such ordinances or other regulations are not effective until the ordinance
or other regulation is either approved by the commission, denied by the
commission or is not acted upon within four commission meetings.
• Provides that a state agency or political subdivision may not require a
person or entity to obtain or maintain a license to install or maintain a low
voltage thermostat of 50 volts or less.
• Codifies procedures for the commission’s program for review of
adopted ordinances or other regulations which currently exists in Indiana
Administrative Rule.
Senate Enrolled Act 306 –Limited Liability Arising from Trespassing
(Sen. Rod Bray R-Martinsville, Rep. Greg Steuerwald R-Avon) codifies
existing case law with regard to trespassing in
an attempt to preempt the courts from adopting
a provision in the American Law Institute’s
Restatement Third of Torts: Liability for Physical
and Emotional Harm (2012). IAA supported
the legislation throughout the process as it
prevents the courts from changing the way
trespassing is viewed by the courts with
regard to exercising reasonable care for all on
their land, including unwanted trespassers.
Legislative
Update
Proposed Amendment –Limiting Short-Term
Rentals sought to restrict multifamily properties
from providing short-term rentals unless they
complied with all licensing and other regulations
associated with hotels, motels and bed and
breakfasts. This was part of a national push from
the Lodging Association to “level the playing
field” with regard to short-term rentals and
gained support from various Convention and
Gretchen White
Visitors Bureaus who believe short-term rentals
IAA Director of
are not remitting the appropriate innkeeper
Government Affairs
taxes which often fund tourism efforts. IAA
understands a number of members currently
provide short-term leases, have corporate suites,
guest suites, etc. which could be impacted by such language. IAA strongly
opposed the language and was able to stop it behind the scenes before it
was voted on. This issue will likely return in future legislative sessions.
House Enrolled Act 1403 –Regional Cities (Rep. Jerry Torr R-Carmel, Sen.
Ed Charbonneau R-Valparaiso) amends the existing regional development
authority statute to allow third class cities and towns to become members
of a regional development authority and broadens the types of projects
which could be funded to any project that enhances a region with the goal
of attracting people or business. The Indiana Economic Development
Corporation is to administer the fund and its board can approve grants after
an internal government process has been completed. The budget funded
the program by directing the first $84 million collected in a statewide tax
amnesty program to be deposited in the regional cities fund. IAA fully
supports this initiative and recognizes the importance of municipalities
promoting themselves as a region with additional tools to attract
economic development, including multifamily projects.
Senate Enrolled Act 408 –Real Estate Brokers and Broker Companies
(Sen. Jim Merritt R-Indianapolis, Rep. Bob Morris R-Fort Wayne) defines
“broker company” as a partnership, limited liability company, corporation,
or individual acting as a sole proprietorship that is licensed as a broker and,
for consideration, undertakes or offers to undertake certain activities with
respect to real estate. Provides that an individual, to obtain a broker license,
must associate with a broker company (instead of with a managing broker).
Provides that a partnership, a limited liability company, or a corporation,
to obtain a broker license, must include a licensed broker who qualifies
as a managing broker. Defines “managing broker” as an individual who
is a broker and whom the real estate commission holds responsible for
the actions of the licensees affiliated with the broker company. Provides
that an individual, to become a managing broker, must have held an active
broker’s license for at least two years. Requires a person conducting a
broker course to have a permit issued by the real estate commission.
Defines “in-house agency relationship” as an agency relationship involving
two or more clients who are represented by different licensees within the
same broker company. Provides that, in an in-house agency relationship,
an individual licensee affiliated with a broker company represents only
the client with which the licensee is working. Removes Indiana residency
Continued on page 26
www.iaaonline.net
May/June 2015 INSites 11
IAA’s Platinum, Signature, Executive
& Partner Level members
For 2015 IAA launched new membership opportunities to give associate members the opportunity to choose a level of involvement in
IAA based on their company’s goals and objectives in the multifamily housing industry. We want to welcome our members who are
taking advantage of this exciting new opportunity as of May 31.
It’s not too late! Contact Franny Upp at 317-816-8900 or franny@iaaonline.net for more information about how your business can gain
additional member benefits and recognition through IAA.
PLATINUM
Rent Path
SIGNATURE
CORT
Gold Seal Termite & Pest Control
Holt Construction Group
Indianapolis Power & Light
Ray’s Trash
EXECUTIVE
Eye 4 Group
Hays + Sons Complete Restoration
PARTNER
APCO Supply
Bader Company
Blakely’s
Carrsun Furniture Rental
Comcast/xfinity
First Advantage
Frontier Communications
Frye Electric, Inc.
Habegger Corporation
Indy Pro Tow
NWP Services Corporation
Republic Services of Indiana
Signature Supply
Supply Warehouse
Taft Law
Van Rooy Restoration
Venturi Restoration
Wilmar Industries, Inc.
Zillow
IAA’s first Associates
Advisory Council meeting
IAA’s first Associates Advisory Council meeting was held May
12. The Council’s goals are to:
• Promote the active involvement and participation of members in the
Indiana Apartment Association in order to strengthen relationships
between owner management companies, suppliers and the
Association
• Communicate useful information to supplier members
• Mentor and assist all new and current Associate Members and to
promote all networking activities.
• Promote and assist IAA in enactment of local, state and federal
laws beneficial for the multifamily housing industry.
Membership is open to any IAA supplier member
who is in good standing with IAA and those
supplier members who have actively participated
in association events and are members of the
Partner, Executive, Signature or Premier tiered
membership levels. Chris Moore, with APCO
Chris Moore
Supply serves as the chairman and Victoria
Schuman, with Hays + Sons, serves as the
vice chairman. The Council’s first initiative is
working towards planning IAA’s Fall Certified
Apartment Supplier (CAS) course. This program
is designed as an opportunity for suppliers to hear
the everyday challenges faced by the apartment
Victoria Schuman
manager customer. The CAS program is ideal
for new salespeople as well as veterans of the industry. For more
information contact Franny Upp at franny@iaaonline.net.
www.iaaonline.net
Statewide Call for Award Nominations
Presented annually at the Midwest Multifamily Conference, the
Prodigy Awards and the Awards of Excellence are essentially the
state champions in multifamily. Both properties and individuals
are recognized so be sure to nominate those who exemplify the
criteria in these prestigious awards. If you have already won a
local competition, be sure to enter here as well.
Prodigy Awards
Prodigy Awards recognize the Midwest’s
best multifamily communities in everything
from floor plans to amenities to curb appeal.
Awards are given to communities in multiple
size categories, making it possible for smaller
communities to win as easy as the larger communities. In addition
to the current categories, new categories have been added this
year to include:
• Best Use of Technology
• Best Renovation Project
• Best Overall Corporate Marketing Program
• Best Mixed-Use Community
• Community of the Year
Awards of Excellence
The Awards of Excellence recognize the
Midwest’s best multifamily manager,
assistant manager, maintenance supervisor,
maintenance technician, leasing consultant,
and regional property supervisor. The awards
also recognize the top customer service by a vendor company and
individual. Don’t miss this easy opportunity to reward and retain
your best employees.
Management Company of the Year Nominations
The Management Company of the Year award focuses on your
entire portfolio’s accomplishments for 2014. Be sure to submit
your portfolio to be considered for this prestigious award. For
award criteria and more information contact Lauren O’Neill at
lauren@iaaonline.net.
The deadline is approaching so don’t delay, visit www.
midwestmultifamily.org/awards.php for details!
a
Sense of
Community
“A powerful sense of belonging to our home ground can
draw us out of our self-preoccupation and revive our
concern for the public realm. It can help transform us from
rootless wonderers into inhabitants, from consumers into
stewards.” – Scott Russell Sanders, American Novelist
A SAFE COMMUNITY IS
A WELCOMING COMMUNITY
In Marion County, the Community Prosecution
Division encourages community participation
in public safety and crime prevention, engages
residents in problem solving and establishes and
maintains partnerships. They offer several free
educational crime prevention presentations, most
of which are one hour and can be scheduled at
your location. Visit IAA’s “Hot Topics” section at
iaaonline.net for more information.
• Educating Kids about Gun Violence (EKG):
Presentation on the legal, medical and
emotional consequences of gun possession and
related gun violence. Presented in partnership
with Eskenazi Health for 10-18 year olds
• Choices not Chances: An interactive online
decision tree that walks participants through
scenarios involving gangs, bullying and dating
violence with a narrative highlighting positive
and negative school, legal and physical and
emotional health outcomes. For 10-18 year olds.
The Linden Square Village Apartments
pool party entertained residents and their
families.
Smallwood Plaza Apartments in Bloomington
hosted a Caramel Apple Bar in their lobby to
celebrate fall and homecoming.
The Live the Life card connects residents
with local businesses through discounts.
• Project Cybersafe: Presentation tailored for
children and parents about the dangers of
online behavior and legal consequences for
cyberbullying. Audience, youth ages 9-14 years
old or parents and adult caretakers.
• Communities against Senior Exploitation
(CASE): Presentation on the risk of physical
and financial exploitation of senior citizens.
Prevention information on crimes such as
computer scams, charity scams, identity theft,
caregiver fraud, home repair scams, medical
scams and telemarketing scams. Audience,
seniors, family members and their caretakers
Soup Recipe Contest at The Hamilton.
• Burglary Prevention: Steps residents can take
to reduce the risk of becoming a burglary or
property crime victim.
Halloween Costume Contest at The District.
A sense of community is one of the key factors in a
resident’s perception of value. Each day offers new
opportunities to build on a sense of community with
multifamily residents. Cultivating a sense of place and
caring leads to a positive return on investment and
makes a positive impact on quality of life for residents.
A resident who feels at home is more likely to engage in
the surrounding community, take pride in where they live
and want to stay.
Even before a development is underway, the J. C. Hart
Company takes steps to make sure it will fit in the
neighborhood as part of the larger community. “This
takes vision and understanding,” says J. C. Hart’s
Director of Marketing Mark Juleen, who explains that
the process involves getting to know the municipality
and other partners and players so they can tailor the
design to fit the existing community.
Once they’ve established their location, J.C. Hart strives
to exemplify their company values with their statement
of purpose, “Make your Home an enjoyable living
experience.” They are not just focused on the product,
Juleen says. Service and relationships are equally
important. They treat residents as guests and strive to find
new homes for everyone. Even if a J. C. Hart property
isn’t a good fit for someone at a given time, the company
knows the individual might tell friends about the property
or come back in a year or two.
Simple acts such as making residents feel at home
by greeting them by name and taking steps to truly
establish a sense of home and belonging can make a
profound impact. A goal that J.C. Hart sets is to “out
love” or “out care” their competition. Each week the
company encourages employees to share stories of how
they went above and beyond. Perhaps a staff member
helped get a resident to work when their car broke down
or helped find a lost dog—they want to give credit. In
multifamily it’s important to have everyone on board
with creating community and management supporting
the goal by encouraging onsite staff and rewarding and
acknowledging their efforts.
Melissa Rourke, property manager at Westlake in
Indianapolis sees her team’s open door policy as a key
to establishing a sense of community. They encourage
residents to talk with them and even though the property
has more than 1300 units, they show that they care. “It’s
so important to provide customer service and really sit
www.iaaonline.net
down to talk with people,” Rourke says. “So many people talk ‘at’ others. We really need to take time to
listen and learn our resident’s needs. To further encourage feedback they employ a survey which strategically
asks, “What do you need?”
Westlake Apartments open door policy
encourages residents to talk with staff.
Because the majority of the residents at
Gardens of Greenbriar in Indianapolis do
not speak English, service Coordinator,
Izabela Brodsky, is available to communicate
to the residents of Russian heritage in their
native language and she has arranged for a
Chinese translator to ensure that all residents
are served by their various programs that
are offered. Programs have included energy
safety classes, senior against crime meetings
and nutrition and label reading. The
community experienced a mere 4% turnover
in 2013 (only 5 move outs all year!). The
community is always 100% occupied and
has a wait list so lengthy that they no longer
accept applications.
March Madness Basketball Event at
Linden Square.
Prairie Apartments in South Bend offers fun
resident events as well as a resume training to
help residents improve their resumes through
resources including a computer and printer
with internet access and literature from local
technical schools, job training programs and
community services that focus on getting or
changing jobs and careers.
Buckingham Companies uses their resident
survey program to gain feedback through
email and ensure they are providing the
highest quality of living for their residents.
www.iaaonline.net
With such a large community they communicate in multiple ways and regularly promote events through
newsletters, flyers and signs. So what are some of the things they are doing at Westlake Village to connect
with members of the community and help cultivate a sense of pride?
• Breakfast on the Go: Residents truly seem to enjoy the breakfast on the go, so they do it twice a month
during the summer. The event allows their staff to meet and greet many residents as they cover all three
entrances to the property.
• Annual Haunted House and Hayride: They sell tickets to generate donations for the Mozel Sanders
Foundation. The non-profit Mozel Sanders Foundation served more than 40,000 hot meals to families in
need on Thanksgiving Day last year and gave away 400,000 pounds of staple goods and groceries.
• Community Clean-Up: This event is organized by a longtime resident. It serves multiple purposes as
it keeps kids busy while helping them gain a sense of pride in keeping their community looking nice.
They’ve accepted donations of clean up supplies like rakes and bags from local businesses. “The clean-up
helps residents and especially young people feel proud of where they live,” said Rourke.
Families also come together at Westlake as it is a host and
sponsor for Summer Servings, the USDA Summer Food
Service Program in Marion County. Funded by the USDA
and administered through the Indiana Department of
Education (IDOE), Summer Servings provides nutritious
meals and snacks to children during the summer months
when school is not in session. Meals are provided for
children under the age of 18.
Westlake Village also participates in the National Night
Out, a community police awareness-raising event held the
first Tuesday in August. The event is designed to heighten
crime and drug prevention awareness; generate support
for and participation in local anticrime programs and
strengthens neighborhood spirit and police-community
partnerships. Further, Westlake hosts monthly crime
watch meetings with attendance typically in the range of
175 residents.
Inviting residents to be involved empowers them to take
an active leadership role among their neighbors. To spur
participation and get residents connected and involved,
a property can recruit an initial interest group through
flyers or emails and invite them to a focus group to collect
feedback on goals for the community.
As communication tools evolve, it’s important to meet
residents where they want to communicate. Starting five
years ago, J.C. Hart focused efforts on capturing resident
emails to facilitate communication. They’ve found that
now residents often prefer text messages, so they are in
the process of implementing software to facilitate text
messaging with residents from a computer.
One of the newer trends, bi-directional texting, uses
SMS technology to allow management team members
to communicate in real time with renters via text. Team
members can send and respond to text messages that
are also captured in the resident communication log and
they can notify residents of package deliveries, send
birthday wishes, and send balance reminders and renewal
notifications. “This tool fosters a stronger connection to
the community and management team,” says Amanda
Mabrey of Resman®, which provides the service.
INVOLVING KIDS IN SAFE COMMUNITIES
Indianapolis Metropolitan
Police
Department
Officer Kimberly Kelsay, a
school liaison helps build
relationships between
youth and police through
presentations related to Indianapolis
Police
substance abuse, bullying Metropolitan
Department Officer
and safety. Officer Kelsay Kimberly Kelsay
encourages apartment
communities to explore educational programs offered
in their district and find a way to connect with the
program or host an event to help kids identify with their
community and become part of it.
Many kids don’t have bikes or can’t afford after
school sports. A program such as inviting a
professional to give a talk for kids and including a
snack can help kids feel connected and makes the
community inviting for parents too. “Kids want to
be talked to,” Kelsay said. “They want someone
to educate them. They want to learn. They ‘get’
real life stuff and thirst for more knowledge on
the positive side of life. Kids want to be heard and
taught and learn what is truly affecting them.”
“Without structured activities, kids have no place
to go,” she says. “They end up getting in trouble.
When you can organize and supervise some sort
of activity it gives them something to be part of
and look forward to.”
Officer Kelsay suggests rewards systems such as
organizing a community clean up with pizza at
the end or movie passes. “Giving them a chance
to invest in their own community also gives them
a chance to feel good about it,” Kelsay said.
a Sense of Community
Ease of communication definitely helps J.C. Hart publicize their community events. Since about half of
their properties have an indoor half-court gym they have the opportunity to host their own larger indoor
events or fitness classes. Use of this space creates visibility in their community whether it’s an event hosted
by the onsite staff or a fitness coach running a program in their space.
Offsite programs are also valuable in building community, for example, partnering with a local pub to
negotiate a discount on appetizers for a resident gathering. This allows residents to come together in a
comfortable setting that doesn’t feel forced and helps broaden the community reach to local businesses.
Upland Pint Night with One One Six.
With more than 62 percent of American households including at least one pet according to the Humane
Society, pets lead to additional opportunities to bring people together. J.C. Hart properties have hosted a
very popular “Yappy Hour” and a St. Patricks’ Day costume contest for dogs to help residents feel welcome
and part of the community and acknowledge the interests of residents.
In addition to building a sense of belonging, maintenance and maintenance communication is an integral
part of resident satisfaction and retention. Danny Dugger, director of maintenance procurement and
education with J. C. Hart shared details from a recent review
where a resident explained that she was happily renewing her
lease at a higher rate specifically because of the staff and the
great response by maintenance. “I want to stay because of the
way the staff treats me,” the resident wrote.
IAA sees year-round examples of community building
which lead to strong resident retention. As a winner of the
2014 Prodigy Award for Community Resident Retention,
Core Redevelopment’s Stadium Lofts was recognized for
exemplifying the sense of community concept.
Yappy Hour at Gateway.
Wine and Canvas Night at North Haven.
BUILDING COMMUNITY THROUGH
NATIONAL NIGHT OUT
August 4 will be this year’s celebration date for
National Night Out. The event is an annual celebration
designed to heighten crime prevention awareness
and strengthen community camaraderie. Successful
National Night Out events are fun and do not need to
be complicated. The key is to bring residents together
to meet one another as neighbors and encourage
ongoing communication. The most effective crime
prevention tool is a watchful neighbor who cares
about his or her community. For more information on
National Night Out, visit natw.org.
Ideas for a successful event:
• Have your event in an outdoor location, such as
the pool, picnic area or the parking lot near the
leasing office
• Display outdoor lights (blue is the traditional
light color for the event)
• Hold a hot dog cookout
• Have an ice cream or root beer float social
• Have a pizza party
• Have a coloring contest for children
• Hold a bike parade for children
• Invite a representative from local law
enforcement agency and prosecutor’s office
www.iaaonline.net
a Sense of Community
Stadium Lofts in Indianapolis earned extremely positive resident feedback to their customer service driven
approach which was guided by fun and engaging initiatives. They provided a crew of movers to help
residents move in on their initial “Opening Day.” They later invited residents to post pictures of their new
place on Facebook, and gave a rental credit to the most “liked” photo. Subsequently they held clever events
such as a fall festival with a caramel apple station, carnival games, and a gift basket raffle followed by a
“30 Days” gift program where residents had a chance to find a fun gift of candy, toys or lottery tickets in
the building each day. They promoted a Fitness February program to coincide with American Heart Month
offering free fitness classes twice a week. Due to the popularity of the class, they kept it as a permanent
amenity.
In their first year Stadium Lofts exceeded retention goals by providing residents with outstanding turnaround
times on maintenance requests, offering same-day service in most cases. They take special care to see that
the interior of the facility is kept clean, and the grounds and field are well maintained knowing that a
fundamental part of a resident’s experience is their first impression through curb appeal. When things are
fresh and inviting, more prospects are attracted to the property. Whether it’s landscaping, eye-catching
flowers, lighting or spotlights that show off amenities, appearance makes an impact on residents and
prospects from day one.
Stadium Lofts, offers a variety of fun and
engaging events for residents. Residents
of Stadium Lofts are encouraged to share
photos to Facebook.
The leasing office staff at Stadium Lofts goes above and beyond to accommodate the needs of residents,
whether that means putting shipped packages in a locker to make sure they are secure until they can be
picked up, or helping with unexpected issues, such check and apartment to make sure an iron was turned off
after a resident left for work. Residents know their calls to the office will be met with a friendly and helpful
staff member. As a result, residents are proud to say they live at the community and are eager to show it off
to friends and family.
It’s no secret that healthy and vibrant communities are cultivated through commitment to care and
communication and that satisfied residents who feel well cared for, in turn, care about their home.
Next Young
Professionals
in Multifamily
event is July 9
The first Young Professionals in
Multifamily (YPM) event of 2015
was held at TwoDEEP Brewing Co.
in downtown Indianapolis on March
30 and was sponsored by Gene B.
Glick Company. John Kobs, CEO
and Co-founder of Apartment List
was the featured speaker followed
by Chad Greiwe, Executive Vice
President of Operations at Gene B.
Glick Company.
YPM will gather at the Sky
Bar located at Axis Apartments
in downtown Indianapolis on
Thursday, July 9 from 6 to 8 p.m.
Don’t miss this opportunity to
network with young professionals in
your industry, hear words of wisdom
from VP of Flaherty & Collins, Jill
Herron, and enjoy delicious food and
beverages from one of the best views
of the city. The event is sponsored by
Flaherty & Collins.
www.iaaonline.net
John Kobs, CEO and Co-founder of
Apartment List spoke at the YPM event
in March.
The first YPM event of 2015 was held at
TwoDEEP Brewing Co.
Don’t miss the YPM event at the Sky Bar
at Axis Apartments on Thursday, July 9.
Crime Prevention through
Environmental Design
Working
Safety is a concern for any residential area, and residents of apartment
communities rely on the property management to promote security and deter
crime. Successful strategies are identified within a concept known as Crime
Prevention through Environmental Design (CPTED). CPTED is an international
multi-disciplinary approach to deterring criminal behavior through the design of
the built environment. The following are basic objectives for any residential community to help improve
safety for residents.
For You
Doors and windows: Each unit should have a door that swings in with a solid door frame firmly attached to
the surrounding structure. Doors should have single cylinder dead bolts and peep holes to provide residents
with an important view of who may be on the other side of their door. Proper repairs to doors and windows
are very important to deter break-ins and maintain residents’ sense of security. Thieves know what painted
wood putty looks like, and they know when a door frame is loosely attached to the door jamb.
Lighting: Providing automatic, dawn to dusk lights in common areas and illuminating the entrances
of each unit regardless of occupancy is a critical crime deterrent. Lighting and visibility are also key
elements for parking lot safety.
Bushes and shrubs should not exceed
two to three feet to increase visibility and
eliminate places for criminals to hide.
Landscaping should not obstruct the view
of a window or door.
Landscaping: Bushes and shrubbery should be of species that do not exceed a maximum height of two
to three feet and, for existing plants, prune those plants so as not to exceed three feet to increase visibility throughout the property and
eliminate opportunities for criminals to hide. Landscaping should also not obstruct the view of a window or door. Overgrown shrubbery
or tree cover provides cover for burglaries, car break-ins, robberies and other crimes.
Perimeter: Marking the perimeter of your property is a significant way to reduce unwanted foot traffic, a common source for property
crime. Erecting fencing or otherwise providing a visible barrier around the property, inappropriate breaches of that perimeter can more
easily be recognized and reported.
Properties in Marion County may request a free security assessment by CPTED certified professionals through the Marion County
Prosecutor’s Office. Upon completion of the assessment, a report is provided to the participating property identifying areas in need of
attention to reduce potential of crime. To schedule a free assessment, contact the Marion County Prosecutors Office at MCPO@indy.gov.
Marion County Prosecutors Office
High Visibility at the 2015 Reverse Trade Show
IAA’s Sixth Annual Reverse Trade Show was held in
Indianapolis on April 30 raising $36,000 for the National
Apartment Association Political Action Committee. Proceeds
from the event benefit the NAA Political Action Committee
and a portion of the money will come back to the Indiana Multi
Family Housing Political Action Committee to spend on Indiana
Members of Congress. The trade show is a “one-stop shop”
providing high visibility and networking for members.
The Reverse Trade Show kicked off with a
networking reception.
Management companies in attendance
represent more than 90,000 units throughout
Indiana.
“Attending the IAA reverse tradeshow is a great opportunity to
introduce yourself to decision-makers and have exclusive face
time describing the merits of what you have to offer them,”
said Elia Levin, Area District Manager for Gold Seal Termite &
Pest Control Co. “For those of us who have been members for
many years it gives us an opportunity to see our customers in a
social setting and again get a couple minutes of face time on an
exclusive basis.”
More than a third of IAA’s associate
members built their business relationships
at the event.
The social setting provided valuable face
to face meetings.
www.iaaonline.net
Property Bus Tour Takes Flight
The Property Bus Tour “took off” on May 14 making stops at
five new properties and one remodeled property. Special thanks
to Jerry Norman of Pedcor Homes Corp who served as host
and moderator and gave a fun pre-flight update. He advised
travelers of the clearly marked exits, the restrooms and gave
detailed safety instructions. “In the case of lack of oxygen due
to excitement,” he said, “Place your gift bag over your nose and
mouth and continue to breathe normally. In the unlikely event
of a water stop, swim!” Norman also took time to acknowledge
frequent flyers—those who have traveled on more than one IAA
bus tour and to thank the sponsors, Eye 4 Group, Ferguson and
For Rent Media Solutions. Stops included:
• The Grande Reserve at Geist (Barrett & Stokley), Built in
1996, remodel ongoing since 2013.
• The Hamilton (J. C. Hart), Built in 2014.
• Depot at Nickel Plate, (Flaherty & Collins), Construction
began in December 2014
Property
• The Hamptons (Redwood Living, Inc.),
Construction began in 2014
• Bridgewater (Justus), Construction
began in 2013
• The Villas by Watermark (Milhaus),
Construction began in 2014
Bus Tour
Unfortunately, since the bus could not actually fly, traffic delays
prevented a much anticipated visit to Solana at the Crossing
(Inland Residential). The townhome portion of Solana was built
in 2008 and the apartments were built in 2012. Solana, located
off of Keystone north of 75th Street offers some spectacular
outdoor features including boat docks and kayaks, a natural 26acre lake connected to the White River, a Baja style pool and an
outdoor movie theater.
Loading up and departing from Keystone
Crossing.
Nikki Lorah of For Rent Media Solutions
provided an air travel themed program
to Michelle Hill, also of For Rent Media
Solutions as she boarded the bus.
IAA Staff Lauren O’Neill and Franny
Upp, played the role of flight attendant
for the trip.
Jerry Norman of Pedcor Homes Corp
gave the pre-flight update!
The Depot at Nickel Plate which is
still under construction has a heated
saltwater pool with a sun-shelf.
Meaghan and Jessica at Depot at Nickel
Plate’s bead wall.
Oversized under mount sinks stand out at
The Depot at Nickel Plate.
The lunch stop at Ferguson’s show room
in Carmel included an overview of bath,
kitchen and lighting options.
The pool at Bridgewater. This smoke
free community includes car charging
stations, chef grade kitchens and a
community garden.
The Villas by Watermark.
The pool at The Villas by Watermark has
resort style cabanas. Each unit has a
custom home feel with private entrances
that are part of a “big house” design.
The Villas by Watermark.
Walking back to the bus among the 2-car
attached garages at The Hamptons.
Fun on the bus tour.
Outdoor seating at The Hamilton.
The Hamilton takes advantage of a half
court gym.
www.iaaonline.net
The Exhilarating 2015
Maintenance Appreciation Day on April 22 was dedicated to the
hardworking maintenance staff throughout the Multifamily Industry.
Maintenance personnel put in long hours and are often the key to resident
satisfaction and retention. While the day of celebration is over, let’s
continue to celebrate all the great work they do throughout the year!
The event, which focused on the accomplishments and achievements of
maintenance teams in the past year, began with two educational seminars.
Jerry Norman of Pedcor Homes Corp. gave the first interactive presentation
on team building, emphasizing the value of knowing your team and working
together. In the second session, Kim Hurd of Milhaus Management, LLC
presented skills, tools and techniques for time management.
The Mini Trade Show gave participants a chance to talk with associate
members about the latest products, trends and services that can increase
efficiency and add value to the never ending work of a maintenance team.
Thank you to trade show participants, APCO Supply, Appliance Warehouse,
Battersby Danielson & Associates, Blakley’s, Bone Dry Roofing, CFG/
Moen, CRG Residential, EA Outdoors, Falcon Carpet, Hays & Sons, HD
Supply, Holt Construction Group, Maintenance Supply Headquarters,
Sherwin Williams, Van Rooy Restoration, Venturi Technologies, Wellman
Exteriors and Wilmar. Some of these vendor members participated as
judges for the timed event games in the afternoon.
Following a cookout-theme lunch the crowd began preparing for
Maintenance Mania. Nearly 100 maintenance technicians from 13
management companies competed against each other in various skill-based
INDIANA WINNERS QUALIFY FOR NATIONAL
MAINTENANCE MANIA COMPETITION
The National Apartment Association has
announced that all three of IAA’s top
Maintenance Mania competition winners
have officially qualified for the national
competition as Regional and Wildcard
Finalists. David Garcia, who placed
first in IAA’s competition on April 22,
will compete as one of the 10 Regional
Finalists at the National Championship
on June 26. Jose Torreblanca, who placed second, and
Jose Morales who place third in April are among the 11
Wild Card Finalists who will also compete at the national
event. All three are from Van Rooy Properties.
IAA’s Overall Winners: 1st David
Garcia, Van Rooy Properties; 2nd Jose
Torreblanca, Van Rooy Properties ; 3rd
Jose Morales, Van Rooy Properties.
Please help us congratulate our
winners and cheer them on as they
head to the 2015 NAA Education
Conference & Exposition at
the Mandalay Bay Resort &
Convention Center in Las Vegas
to compete for the title of Fastest
Maintenance Technician in the
Country!
games. With the additional support of dozens of enthusiastic cheerleaders
the competition at the Indiana State Fairgrounds Farm Bureau Building
was exhilarating.
Maintenance Mania® is a national program offered by the National
Apartment Association and HD Supply for the past nine years to give
industry-wide recognition to maintenance teams for their hard work.
Winners in each region go on to compete at the national event and Region
3 will have a notable presence at the National Maintenance Mania event
Las Vegas on June 26 during the annual NAA Education Conference &
Exposition. Winners can earn cash and prizes up to $20,000.
Dan Lanman with Kinetic Recreation Design announced the events and the
winners. Attendees enjoyed refreshments and won door prizes while they
waited for scores to be tallied. A special thanks goes to Gene B. Glick for
the door prize donations as well as Maintenance Supply Headquarters and
CRG Residential.
And to all those in attendance, thank you for your support and participation
especially team members from Barrett & Stokely, Flaherty & Collins,
Gene B. Glick, Herman & Kittle, HI Management, Hunt Pacific, J. C. Hart,
Lauth Communities, NTS, Pedcor Management, Seldin Company and Van
Rooy Properties.
Event Sponsors included HD Supply, and all of the exhibitors from the
Mini Trade Show.
Barrett & Stokely team members.
Kim Hurd and Jerry Norman led the
educational seminars on team building
and time management.
HI Management cheering on their team.
Thank you sponsors.
www.iaaonline.net
2015 MAINTENANCE
APPRECIATION AWARDS
Spirit Award
HI Management
Spirit Award
Gene B Glick
Best use of Maintenance
Supplies
Kelly Epperson, Flaherty &
Collins
People’s Choice Award
Clifford Thomas, Gene B Glick
Best Maintenance Related
Innovation
Andrew Taylor, Milhaus
Best Mustache in Maintenance
Randy Lewis, Gene B Glick
Maintenance Above & Beyond
Award
1st Place
Corey Metcalf, Barrett & Stokely
Runner Up
Jon Wasoski, Gene B Glick
Outstanding Achievement in
Maintenance
1st Place
Steve Idol, Flaherty & Collins
Runner Up
Tara Thomas, Gene B Glick
2015 MAINTENANCE
MANIA AWARDS
IAA’s Overall Winners
1st David Garcia, Van Rooy
Properties
2nd Jose Torreblanca, Van Rooy
Properties
3rd Jose Morales, Van Rooy
Properties
Fluidmaster Duo Flush Toilet
Conversion
1st David Garcia, Van Rooy
2nd Jose Morales, Van Rooy
3rd Josh Holbert, Gene B Glick
Kidde Fire & Carbon Monoxide
Safety Installation
1st Brandon Thomas, Gene B
Glick
2nd Josh Holbert, Gene B Glick
3rd Enrique Alarcon, Van Rooy
Kwikset Key Control Deadbolt
Test
1st Enrique Alarcon, Van Rooy
Properties
2nd Jose Torreblanca, Van Rooy
Properties
3rd David Garcia, Van Rooy
Properties
CFG Faucet Installation
1st Brian Niehaus, Gene B Glick
2nd Josh Holbert, Gene B Glick
AO Smith Water Heater
Installation
1st Jose Torreblanca, Van Rooy
2nd David Garcia, Van Rooy
3rd Enrique Alarcon, Van Rooy
Frigidaire Icemaker Installation
1st Enrique Alarcon, Van Rooy
2nd Brian Niehaus, Gene B Glick
Seasons Ceiling Fan Installation
1st Anthony Alfaro, Gene B Glick
2nd Brian Niehaus, Gene B Glick
3rd Ben Mahoney, Gene B Glick
Motorola Race Car Competition
1st Jose Torreblanca, Van Rooy
2nd Pablo Gomez, Van Rooy
3rd Brian Niehaus, Gene B Glick
Racers crossing the finish line.
Steve Idol of Flaherty & Collins won
Outstanding Achievement in Maintenance.
Rick Holste of HD Supply announcing
the winners.
People’s Choice Award, Clifford Thomas,
Gene B Glick.
Tara Thomas of Gene B. Glick was the
runner up for Outstanding Achievement
in Maintenance.
Randy Lewis of Gene B. Glick was
awarded Best Mustache in Maintenance.
Alex Freeman stopped beating the bucket
drum just long enough to accept Glick’s
Spirit Award.
Kelly Epperson, Flaherty & Collins
was awarded Best Use of Maintenance
Supplies.
Cindy Green accepted the Spirit Award
for HI Management.
Corey Metcalf, Barrett & Stokely took
home the first place Maintenance Above
& Beyond Award.
David Garcia, First Place Overall.
Fifth Annual Rick Stapp Maintenance Mania Unplugged
The Fifth Annual Rick Stapp Maintenance Mania Unplugged Event was held on May 20 at the home
of Adam Van Rooy, Van Rooy Properties.
Everyone was paying attention when more than a dozen of Indiana’s top Maintenance Mania scores
that followed the overall top three were within a tenth of a second apart from each other and were in
line with national qualifiers from other regions four years ago. That’s when Van Rooy invited the top
15 to compete at a “Maintenance Mania Unplugged” event where the winner takes home $500 cash.
Maintenance Mania Unplugged on May 20.
After the inaugural event in 2011 Van Rooy made plans to continue hosting it each year in memory of
Rick Stapp, a Van Rooy Properties employee who died in 2009 following a battle with Lou Gehrig’s
disease. “Maintenance Mania Unplugged builds camaraderie with the extra chance to build on skills.
It’s great opportunity to help instill the type of passion and dedication that Rick had to his team.”
The competition continues to be strong with Brian Niehaus placing first, Anthony Alfaro second and
Ben Mahoney third.
www.iaaonline.net
Adam Van Rooy with Maintenance Mania
Unplugged winners Anthony Alfaro, Ben
Mahoney and Brian Niehaus.
Around the
State
Apartment
Association of
Fort
Wayne
Spring Education Wrap-Up in Fort Wayne
April’s education program started with a course
on Fire, Mold & More that was held by AAFWNEI Member, Paul Davis Restoration.
Attendees were given the tools
to take back to their property and
immediately implement techniques
learned in the course.
Dawn Cummings, Metropolitan Human
Relations Commission, teaching the Fair
Housing course.
Jack Hammer awarding one of the
AAFW-NEI members for correctly
answering a question about the Three
Rivers Festival.
Left to right: Kim Hurd, Milhaus
Management; Danette Kammeyer,
Terrace Ridge; Michelle Tribbett, The
Reserve at Dawson’s Creek; Lauren
Yoder, Island Club; Jessica Zieg,
Steeplechase at Parkview & Michele
West, Wesley Park.
Shannon Norris, Metropolitan Human
Relations Commission, at the Lunch &
Learn for DeKalb & Steuben counties.
In celebration of Fair Housing
Month, the AAFW-NEI hosted
Dawn
Cummings,
Executive
Director of the Metropolitan Human
Relations Commission. Nearly 125
students attended the Fair Housing
& Disability Seminar that featured
real life scenarios to walk attendees
through how to respond to potential
fair housing situations.
Over 250 total students attended
eight different courses from February
– May through the AAFW-NEI.
The education committee is already
planning the fall 2015 courses for
members! They are working on many
exceptional topics - watch for a list of
topics in a future issue of INSites or
visit our website, www.aafw.org.
Certified Apartment Manager
Designees
Kim Hurd, Milhaus Management,
once again held an outstanding
Certified
Apartment
Manager
(CAM), course for the AAFW-NEI.
Special congratulations to Michele
West, Wesley Park, Gene B. Glick
Company, Inc., for earning her
designation!
Lunch & Learn – DeKalb &
Steuben Counties
The AAFW-NEI’s first Lunch & Learn
meeting was held on April 8, 2015 at the
Historic Train Depot in Waterloo. The
meeting was open to all communities
that provide housing in DeKalb and
Steuben counties. Attendees had a Q &
A Fair Housing session with Shannon
Norris from the Metropolitan Human
Relations Commission.
If your management company has communities in the following
counties: Huntington, Kosciusko, Whitley, Lagrange & Noble counties,
please let AAFW know if you would like to attend one of our upcoming
meetings to learn more about the AAFW-NEI. Upcoming meetings
include: September – Huntington, Kosciusko, & Whitley Counties; and
November – LaGrange & Noble Counties.
May Breakfast Connection Wrap-Up
Spring starts the fun festival season. Jack Hammer, Executive Director of
the Three Rivers Festival, was the speaker at the May Breakfast Connection
meeting. Hammer gave some insight to this local festival tradition. The meeting
was very entertaining and informative. The June 9 Breakfast Connection
featured Indiana Attorney General’s Consumer Protection Division.
Apartment Association of
Southern
Indiana
Save the date for the 11th Annual Keep Evansville Beautiful / Apartment
Association of Southern Indiana Golf Combo Classic on Wednesday, August
19, 2015. The event which is sponsored by Flaherty & Collins will be held at
the Eagle Valley Golf Course with a shot gun start at noon.
AASI hosted a Fair Housing Seminar on May 13 presented by Michael
E. Di Rienzo of Kahn, Dees, Donovan & Kahn, LLP. A Meth and Crime
Prevention Seminar was held in February with a presentation by Evansville
Police Officers Eric Krogman and Kevin Corbin. Participants learned
how to recognize methamphetamine labs and identify safety concerns.
They also learned to identify narcotics and narcotic paraphernalia and
learned about gang warning signs.
Apartment Owners and
Managers Association of
Terre
Haute
The Apartment Owners and Managers Association of Terre Haute raised $1,000
for the Vigo County School Corporation Backpack Program which provides
food which is taken home for consumption by children over the weekend or
school breaks. Many students in the
community were going from Friday’s
school lunch to Monday’s schoolprovided breakfast with little to nothing
to eat.
Caption: Apartment Owners and
Managers Association of Terre Haute
raised more than $1,000 for the Vigo
County School Corporation Backpack
Program with an Easter basket auction.
AOMATH hosted an Easter basket
auction at the March monthly
membership meeting. Members of
the association donated Easter baskets
and then they were auctioned off to
attendees of the event. A contest for
first and second place best baskets
and prizes awarded to the winners.
The Terre Haute Housing Authority
won first place, and Anthony Square
Senior Living won second place.
There were 14 baskets donated. Thank
you to Amanda Corey, Manager of
Heritage Trail Apartments and Melissa
Wrightsman, Manager of University
Village for organizing the event.
Apartment Owners and Managers
Association of Terre Haute President Joe
Huber as the Easter bunny and Mrs. Susan
Eisman who founded the Backpack Program.
The Backpack Program helps feed
local children in need and it does so
completely anonymously.
It was
started in 2011 by Mrs. Susan Eisman
at Terre Haute North High School, during the Ice Storm that nearly shut the
entire town down for a week. She started thinking of the children and what they
could be doing, then thought of the children that were only eating breakfast
www.iaaonline.net
and lunch at school. What were they doing now? She took it upon herself to
purchase food and reached out to local coworkers with this idea. The program
that year only helped that school, but the following year with its great success
was rolled out to the entire County School Corporation. It is completely ran by
donations and receives about $75,000 annually. There are 750-900 backpacks
sent home weekly with children in need. It is packed with easy to make high
calorie and protein food for them to be able to feed themselves during the hours
the school is not open. AOMATH is proud to support an organization that
affects so many young lives in their community.
May 19. This seminar provided insight on
being prepared for Indiana’s extreme weather
from tornadoes and flooding, to even minor
earthquakes and provided information on what
type of plan you need to have in place for any
type of disaster.
Tippecanoe Apartment
Association
Tippecanoe Apartment Association’s Stir event is a valuable
and fun networking event to help members achieve business
goals. The April event was held at O’bryan’s Nine Irish
Brothers and included free appetizers and first drinks.
Around the
State
UPCOMING COUNCIL SEMINARS
JEFFERSONVILLE
FAIR HOUSING: JULY 14
The TAA Stir in April.
North Central Indiana
Regional Apartment
Council
Jill Herron, Vice President, Property and Asset Management Flaherty
Jill Herron, Vice President, Property and
Asset Management Flaherty and Collins.
BLOOMINGTON
LEASING HOT TOPICS: JULY 28
SOUTH BEND
LEASING HOT TOPICS: AUGUST 19
BLOOMINGTON
FAIR HOUSING: SEPTEMBER 10
JEFFERSONVILLE
LEASING HOT TOPICS: OCTOBER 7
SOUTH BEND
FAIR HOUSING: OCTOBER 20
and Collins led the Disaster Preparedness Seminar in South Bend on
www.iaaonline.net
Member
News
Pulliam Square at the corner of Delaware
and New York Street in Indianapolis.
Pulliam Square has 145 luxury units.
Clark’s Crossing is within blocks of the
growing downtown district of Vincennes.
The ribbon cutting at the senior living
facility was the culmination of months of
work to turn Clark Middle School into a
residential facility.
Clark’s Crossing welcomed residents in
February.
Penn Street Tower Grand Opening
TWG Development, LLC celebrated the Grand
Opening of Penn Street Tower on May 7. After
being vacant for 20 years, Penn Street Tower is
now home to 98 luxury apartments in downtown
Indianapolis just a block from Monument Circle.
The units are a mix of one- and two-bedroom
apartments and many of the rooms have views
of the Downtown skyline. Indianapolis Mayor
Greg Ballard participated in the ribbon cutting.
Pulliam Square opening in June
TWG is opening the Pulliam Square project
in June, and celebrating the grand opening on
August 4. This 145 unit luxury apartment
building on the corner of Delaware and New
York Street will be home to The Tap, a craft beer
bar. The building will offer residents a courtyard
with a view of the skyline and a dog park.
Clark’s Crossing Announces Grand Opening
Flaherty & Collins Properties and Myszak +
Palmer announced the grand opening for Clark’s
Crossing, a senior living center in Vincennes.
The grand opening ceremony took place on
March 1. Clark’s Crossing, which features
47 unique affordable apartment homes, is an
adaptive reuse of two historic buildings and is a
collaborative effort between Myszak + Palmer,
Flaherty & Collins Properties, Vincennes
Community School Corporation (VCSC), The
Vincennes Education Foundation and Vision
Communities. The project involved the reuse
of the old Clark Middle School and Adams
Coliseum, which will be run by The Vincennes
Education Foundation, and will include
programming that will encourage resident and
community interaction. The unit mix includes
35 one bedroom units, 10 two-bedroom units
and two efficiency units. Five units have been
set aside for special needs households.
MIA Senior Living Solutions opening Oasis at 30th
MIA Senior Living Solutions is opening an
affordable assisted living community and
adult day care for seniors and disabled adults
in Indianapolis in July. Oasis at 30th Assisted
Living Community and Adult Day Care will
provide several services in private one bedroom
apartments with services offered 24 hours per
day, seven days per week. This includes three
meals per day, assistance with activities of
daily living, which includes meal preparation,
ambulating, transferring, bathing, grooming,
etc., assistance with medication management,
housekeeping, including laundry, assistance with
qualifying for Medicaid Waiver and/or Veterans
Administration Aid & Attendance Pension
(pre- move-in) and transportation to doctor’s
appointments and group activities. They will
also have a full calendar of educational, spiritual
and recreational activities.
Gene B. Glick Company gives back on Earth Day
The Gene B. Glick Company celebrated Earth
Day with employees by heading out to the
Indianapolis Cultural Trail. Employees
worked together to give back to Indianapolis
by sprucing up the trail for spring enjoyment
by pruning trees and bushes, planting
flowers and shrubs, and mulching.
Grand Opening of Quail Run
Apartments in Zionsville
The Zionsville Chamber of Commerce,
Zionsville Town Council members, and 35
other guests marked the opening of 120 new
units at Quail Run Apartments in Zionsville
on Thursday, May 7. Built in 1974, Quail
Run has spent the past two years renovating
most of their 168 original townhomes
and patio homes. The high demand for
apartments near the heart of Downtown
Zionsville and along the Zionsville Rail
Trail led to the addition of a new phase
with 120 one, two, and three bedroom
apartments. The new apartment homes
feature granite countertops, modern grey
paint with light hardwood style flooring, and
upscale appliances. Quail Run Apartments
is managed by Buckingham Companies.
Chateau de Ville Announces Smoke
Free Initiative
During a building inspection in April
2014, Chateau de Ville’s new owner and
management team from Barrett & Stokely
discussed the idea of the community
offering smoke free buildings as a benefit
to residents. This type of initiative would
spark healthier residents, a reduction of
waste and a cleaner environment overall
for residents and guests. From that moment
on, they led the charge.
Chateau de Ville is a large community
spanning over 30 acres of beautiful
mature landscaping, housing 352 units
in 29 buildings. Once we introduced the
initiative to residents, the support was
overwhelmingly positive. Currently one
third of our buildings are now smokefree as they work toward a goal of a one
hundred percent smoke free property.
As they continue to roll out smoke free
buildings, Community Manager, Tammy
Tout attended the smoke free living
workshop offered by the EPA at the end
of May along and will participate in
other courses to continue education as the
remainder of the initiative is unveiled.
Penn Street Tower is just one block from
Monument Circle.
The Grand Opening of Penn Street Tower
was held on May 7 with Indianapolis
Mayor Ballard in attendance.
MIA Senior Living is an affordable
assisted living community opening in
Indianapolis in July.
Glick employees volunteered to spread
mulch around the Indianapolis Cultural
Trail.
Volunteers from Glick celebrated Earth
Day with community service.
To find out more about their smoke free
initiative contact Regional Manager, Sarah
Webb at swebb@barrettandstokely.com.
To learn more about Chateau de Ville, visit
www.chateaudevilleapts.com.
The Grand Opening of Quail Run in the
heart of downtown Zionsville.
www.iaaonline.net
Chateau de Ville began a smoke free
initiative in 2014.
Awards presented at Buckingham
Annual Conference
Buckingham Companies held their Annual
Leadership Conference on May 11-12 at The
Alexander in Indianapolis. More than 200
employees gathered for a series of special
events with Davey Hamilton as the featured
speaker. Hamilton talked about the teamwork
required for the greatest comeback in racing.
Buckingham celebrated their tenured
employees with recognition in the Blue
Door Society and gave several awards for
dedication and excellence.
The 30-acre community of Chateau de
Ville has 352 units.
Buckingham Companies’ Annual
Leadership Conference in Indianapolis.
Forty seven employees were inducted into
the Blue Door Society recognizing 5-10
years of service.
21 employees were recognized for 10-20
years and Carmen Sporleder was recognized
for more than 20 years of service.
Greystone Property Management
employees volunteered with Gleaners
Food.
www.iaaonline.net
Buckingham Awards of Excellence Recipients:
· Customer First:
Chris Jackowiak / Emily Davis
· Teamwork:
Jason Hertenstein / Vincent Reeves
· Community Involvement:
Laura Jones / Sam Stahl
· Exceptional Leadership:
Colby Fleming / Carmen Sporleder
· Outstanding Performance: Katie Reed /
Ryan Gallmeyer / Brian Haley
Buckingham ended their two-day event
with a volunteer initiative, stuffing summer
satchels for the children at George Buck
Elementary to encourage a summer of
learning and fun.
AMP Volunteering Wheeler Mission
AMP is committed not only to their own
communities, but also to the Indianapolis
community.
To
demonstrate
this
commitment they began volunteering
monthly to serve lunch at Wheeler Mission.
Employees feel that they have received so
much more than they have given as they
help others in need and have a chance to
really evaluate all that they have in life. AMP
started this effort through their corporate
office and they are now branching out and
giving onsite employees the opportunity to
volunteer in the community.
AMP Residential Promotes Pamela
Lovell as Director of Operations
AMP Residential is happy to announce the
promotion of Pamela Lovell as Director of
Operations. Pam joined the multifamily
industry in 2007 and previously managed
a portfolio of properties in Evansville.
Currently Pam manages the 1638-unit
southern region for AMP Residential.
Pam’s experience in overseeing multimillion dollar renovation operations and
repositioning projects as well as her past
as President of the Apartment Association
of Southern Indiana, President of the
Hotel Association of Greater Evansville;
Member of the Board of Directors for
the Greater Birmingham Apartment
Association and her previous position
on the Board of Directors for the Alabama
Apartment Association makes her a great asset
to AMP Residential. Pam’s dedication and hard
work is endless and we are very proud to have
her as a part of our team!
Flaherty & Collins Announces New Team Members
As Flaherty & Collins Properties continues to
expand with new projects across the country,
Sanjeev Jaipuriar has joined development
team as a Developer. Jaipuriar is an affordable
housing professional specializing in Low Income Housing
Tax Credits and multifamily lending programs. Using his
extensive experience in housing finance, underwriting and
asset management, Jaipuriar will assist Flaherty & Collins
Properties development activities in affordable and market
rate projects.
Member
News
AMP volunteers at Wheeler
Mission.
Flaherty & Collins Properties has also hired Karen Tolley
as a Regional Property Manager. Karen graduated from
Ball State University, where she majored in Business
and Psychology and is a CPM, CAM and CAPS. She is a
member of IREM. Karen has been heavily involved with
the IAA over the years, and was the 2004 IAA Volunteer of
the Year. She has also been on the Crime Watch Committee,
Membership Committee, and Education Committee.
Evan Riggle joins Bradley Company Team
Bradley Company is pleased to announce the recent
addition of Evan Riggle to the Grand Rapids office. Riggle
joins Bradley Company’s Multi-Housing Investment
Advisory Group concentrating on the areas of Michigan,
Indiana and Ohio.
Chris Kirles featured in NAA UNITS Magazine
Chris Kirles, President, Construction for Flaherty &
Collins Properties was recently features in NAA’s UNITS
Magazine as a rising star in the industry. Chris has been
in the Industry for 10 years. He was hired by Flaherty
& Collins Properties as a Development Associate after
graduating from Indiana University where he earned
a degree in business-finance. He’d grown up around
a family owned jewelry business that his grandfather
started in 1951, but had some early exposure to real
estate development through an uncle, which sparked his
interest in the development business. He spent several
weeks networking with real estate companies and industry
professionals to gain a better understanding of the real
estate path he wanted to pursue before accepting the
position with Flaherty & Collins Properties. F&C wanted
a recent graduate who they could groom into a developer
and Kirles was optimistic about the long term outlook for
apartments and felt he could add a younger perspective to
the business since he was similar in age to many renters.
Pamela Lovell
Sanjeev Jaipuriar
Karen Tolley
When he first started, Kirles was most surprised by the amount of work
and different people it takes for a project. “There was a
time when I would look at a building and did not think
much past the construction aspect,” he said, “As if it just
came out of the ground with a few bricks and sticks. From
the time an idea is conceived to opening the doors to first
residents, there are more than 2,000 people involved, and
each person plays a critical role in bringing the project to
fruition.”
Chris Kirles
Congratulations to the Most Recent NALP and CAMT Designates
National Apartment Leasing Professional (NALP)
NALP was developed by the National Apartment Association Education Institute to increase professional effectiveness
by enhancing knowledge of the multifamily industry. The NALP curriculum is focused on the needs of the property
leasing consultant and the contribution this professional makes to the success of the property. Classes provide a new
understanding of the many roles that support the management function at a property.
Katie Kincaid • Jacqueline Carpenter
Certificate for Apartment Maintenance Technicians (CAMT)
This program is designed as an introduction for new maintenance professionals or as a refresher for the veteran employee,
to give these professionals the knowledge and tools necessary to run an effective maintenance program. Maintenance
expenses are the single largest controllable element in any operating budget. The CAMT program is accredited by the
American National Standards Institute (ANSI), a private non-profit organization that administers and coordinates the U.S.
voluntary standardization and conformity assessment system.
Kenneth Vander May
as a prerequisite for corporation broker licenses and manager-managed
limited liability companies. Provides that a licensed real estate broker is
not liable for certain real estate related reports, statements, or information
except in certain circumstances. Adds a reference to the list of statutes that
grant immunity from civil liability. Makes additional changes concerning
brokers and broker companies and corresponding changes in current law.
$1,250,000 for fiscal year 2016-2017 and is to provide an award of up to
20% of qualified expenditures that the person makes for preservation or
rehabilitation of properties at least 50 years old, listed in the register of
Indiana historical sites and historic structures and approved by the Office.
IAA will be discussing the program with OCRA to express an interest in
the program for the multifamily industry.
House Enrolled Act 1019 –Common Construction Wage Repeal (Rep.
Jerry Torr R-Carmel, Sen. Carlin Yoder R-Middlebury) repeals the common
construction wage statute, which requires most government construction
projects above $350,000 in cost to pay wages set by a 5-member appointed
board. Additionally, the below provisions were added to the legislation.
• Requires all contractors to carry liability insurance and be prequalified
by the Indiana Department of Administration or the Department of
Transportation
• Requires contractors with at least 10 employees to offer ongoing training
to their workers
• Requires general contractors to perform at least 15% of their contracted
work (measured in dollars) rather than using subcontractors
• Requires contractors to participate in the E-Verify program to ensure their
workers are legally present in the U.S.
• Prohibits contractors from paying their workers in cash
•
Requires contractors to maintain their records for three years after
completion of a government project and to make the records open to
inspection by the Department of Workforce Development
Other Approved Legislation of Interest
HEA 1102 Patent Protection
HEA 1469 Wage Payment & Wage Assignments
HEA 1485 Local Taxation
HEA 1508 Performance Bonds of Land Developers
HEA 1603 Property Tax Appeals
SEA 423 Local Taxation
SEA 426 County and Township Assessor Qualifications
SEA 436 State and Local Taxation
SEA 460 Comprehensive Care Health Facilities
SEA 467 Admissibility of Appraisal Reports
SJR 19 Balanced Budget Amendment
House Enrolled Act 1001 (Budget Bill) –The existing Historic Preservation
tax credit will sunset December 31, 2015 and a new historic preservation
grant program administered by the Office of Community and Rural Affairs
(OCRA) is effective July 1, 2016 after the budget bill included funding
along with statutory parameters for the program. The budget appropriated
Reminder: New OSHA Rule in Effect
As IAA previously reported in Insider the Federal Occupational Safety and
Health Administration promulgated rules effective January 1 which change
reporting requirements and its list of partially exempt industries. Indiana
has adopted its own state plan which means the state is responsible for
enforcement and indicated they would begin enforcing these requirements
not sooner than March 1.
Specifics of the New Requirements:
• Employers must report a work-related fatality within eight hours if it
occurs within 30 days of the work-related incident.
Other Legislation of Interest which Died
HB 1064 Sewer Fees Incurred by Tenants
HB 1221 Historic Preservation
HB 1239 Municipal Water Utility Liens
HB 1351 Agency Rulemaking and Policymaking
HB 1568 Sewer and Storm Water Fees Incurred by Tenants
SB 211 Debt Collection
SB 244 Lead-Based Paint Hazard Program
SB 430 Licensing of Electrical Contractors
SB 560 Property Taxes and Sales and Use Taxes
• Employers must report an inpatient hospitalization, amputation or loss of
an eye within 24 hours if they occur within 24 hours of the work-related
incident.
• Two classes of employers have historically been exempt from routinely
keeping records and include those employers with ten or fewer employees
and certain low-hazard industries. The new rule revises the list of
exempt industries, now being classified by the North American Industry
Classification System (NAICS).
For additional information on the new requirements, please visit www.
osha.gov/recordkeeping2014
www.iaaonline.net
are already making plans to participate,
but participation is not limited to cities and
towns, in fact, it’s perfect for your apartment
community.
National Night Out is a proven, effective,
inexpensive and enjoyable program that helps
promote neighborhood spirit and policecommunity partnerships to achieve safe
communities. The benefits to your community
will undoubtedly extend well beyond the one
night. When residents come together to say
hello, share food and build on new friendships
social isolation erodes. And as camaraderie
is built, civic engagement and pride in a
community grows. It’s as simple as organizing
a cookout, ice cream social, pizza party or
youth activities.
Once you’ve registered your community
at nationalnightout.org, be sure to let the
IAA know about your plans by contacting
Cassandra at Cassandra@iaaonline.net.
INSites also welcomes pictures and news
following your event!
www.iaaonline.net
JULY
14
16
22
22
23
28
Fair Housing: Jeffersonville
CFC/EPA
Maintenance Fair Housing
New Member Orientation
Fun Meeting
Leasing Hot Topics: Bloomington
AUGUST
11
19
20
9am – 12pm
8am – 3pm
9am – 12pm
3:30pm – 5pm
7pm – 10pm
9am – 12pm
Events
Power Lunch
Leasing Hot Topics: South Bend
Hiring Right the First Time
11am – 1pm
9am – 12pm
9am – 11am
Sign up online to
SEPTEMBER
10
15
16-17 30
Upcoming
register for all
Fair Housing: Bloomington
Industry Outlook
IAA Midwest Multifamily Conference
CAMT – Plumbing
9am – 12pm
4:00pm – 7pm
Off Site
9am – 4pm
events and
classes at
events.iaaonline.net
Watch for updates in Insider,
IAA’s weekly e-newsletter.
If you are not receiving Insider each week,
please email Cassandra@iaaonline.net.
NEW MEMBER PROFILES
BARRETT SUPPLIES & EQUIPMENT
Barrett Supplies & Equipment is a 60 year old janitorial distribution company;
recently relocated to a new facility across from the Mount Comfort regional
airport. Barrett is a WBENC certified, family owned business specializing in
a full line of janitorial and maintenance products. Our sales consultants bring
more than 100 years of experience in the janitorial industry and can provide
outstanding resources and expertise. Covering a geographic area which
includes most of Indiana and Southwest Ohio, we offer free delivery and
stock most of the premium product lines (i.e. Rubbermaid, Georgia-Pacific,
Wausau/Bay West, Berry Plastics, Andersen). We can provide expertise in
the area of “green” initiatives, in proper disinfection procedures, and odor
control. Whether you need ice melt, entrance matting, paper towels, toilet
tissue, or a new mop, contact us at 317-594-6010 or email us at sales@
barrettsupplies.com. Also, check our website and see our full line catalog at
www.barrettsupplies.com.
SEBREE ARCHITECTS, INC.
SEBREE Architects, Inc., a professional full service architectural design
firm, was founded in 1973 by Kenneth A. Sebree. Put our years of experience
to work for you. Let us help you make your next project within budget,
constructible, and successful. Our market experience includes: Luxury and
affordable apartment / multifamily, campus student housing, senior living and
assisted living. Our services include: Architectural design, interior design,
engineering of civil / site / landscape, structural, mechanical, plumbing, and
electrical / lighting. We can also provide budgeting and construction and
contract administration. We’re easy to work with. SEBREE is licensed in 25
states. Please visit www.sebreearchitects.com (mobile device friendly)
for more complete information. Call us today!
RENT DEBT AUTOMATED COLLECTIONS
Rent Debt is a National debt collection agency centrally located in Nashville
TN. Get the Edge on Faster Recovery and Increased Returns with Electronic
Collection Data Exchange Programs. RDAC has electronic collection data
exchange programs with Yardi, RealPage/OneSite, Property Solutions,
and Resman. We offer Property Management Companies a streamlined
solution for collections with click-and-send simplicity. Utilizing the electronic
collection data exchange allows management companies to customize
and incorporate specific parameters based on your company policies and
procedures for bad debt collection, ensuring compliance at every level. With
Integration at your fingertips, property management teams can spend more
time on-site doing what they do best: managing properties. Our integrated
process effectively removes the burden of managing your collection account
from your on-site teams to increase their productivity, streamlines checks
and balances to insure accounts are sent for collections , and empowers
management at all levels to better manage their portfolios. Most importantly,
integration results in faster recovery and higher returns, increasing your
bottom line. For more information email wniec@rdacgroup.com
To refer a vendor to IAA, please contact
Director of Membership & Education
Franny Upp at 317-816-8900
or franny@iaaonline.net.
SIB FIXED COST REDUCTION
SIB works with multiple location businesses in industries including
apartment/multifamily, hospitality, healthcare and more to reduce fixed
monthly expenses like waste removal, telecom, maintenance contracts
and more. If SIB is able to find their clients savings, then SIB and the
client share in them. If not, there is no cost. Contact us at 888-370-6010
or visit http://www.sibdevelopment.com/.
SIGNS BY TOMORROW INDIANAPOLIS NORTHWEST
Signs By Tomorrow Indianapolis Northwest provides graphic design
and signage services to clients. We offer a full-range of custom high
quality and cost-effective signs and graphics, including banners,
property management and construction site signs, way-finding and
ADA signs, window graphics and lettering, real estate signs, photo
and canvas prints, trade show graphics and booths, POP graphics,
vehicle graphics, graphic design services and logo creation and sign
accessories. You can reach us at www.signsbytomorrow.com/indynw
or at 317 222 5665.
www.iaaonline.net
What’s the Best City for Pet Owners Who Rent?
Digested from “America’s Most Pet-Friendly
Rental Markets”
The Motley Fool (5/12/15) McLaughlin, Ralph
A study on local pet services as well as pet
allowances, deposits, fees and rents in the
25 largest rental markets indicates that pet
lovers should stick primarily to the West
Coast. The top three markets for pet-friendly
landlords, low pet fees and ample services
are San Francisco, Seattle and Denver. Other
cities likely to welcome dogs and cats into apartment communities
are Oakland, California, and Portland, Oregon. The least petfriendly markets? Baltimore; Washington, D.C.; Houston; Tampa-St.
Petersburg, Florida; and Miami. The study also indicates that apartment
communities are more open to housing cats than dogs, with small dogs
preferred, when allowed. Renters with big dogs will have a difficult
time finding a home, as only 4 percent of rental listings nationwide
allow large canines.
National
Focus
What’s Hot in Today’s Kitchens and Baths
Digested from “Times are Changing: Remodeling Bathrooms and
Kitchens to Attract Residents”
Property Management Insider (5/8/15) Blackwell, Tim
Family rooms are out; kitchens and bathrooms are in. So say new
reports from the National Association of Home Builders (NAHB)
and the National Kitchen and Bath Association (NKBA). And these
spaces are getting serious makeovers. Respondents to recent surveys
indicated that they prefer low-maintenance contemporary styling for
both spaces. Functionality is also key, with technology playing a large
role in appliance selection and specialty items. Entertainment space is
crucial for today’s kitchen, with an emphasis on maneuverability for
crowd control, storage for food and dishware, and ample appliances to
handle cleanup. Bathrooms are more likely to focus on pampering, with
luxury amenities such as steam showers, heated floors and soaking tubs,
though technology-driven features such as smartphone-compatible
music sources and charging stations are in high demand as well.
Rental Growth Excelling Faster Than Expected
Digested from “Good News for Multifamily Rent Growth”
National Real Estate Investor (5/12/15) Anderson, Bendix
As more apartments come online in 2015, questions remain about whether
there will be enough demand to absorb this new supply. But if April rent
growth is any indication, there is plenty of need for new construction.
Spring is busy season for apartment communities, as the bulk of new and
renewed leases occur during spring and summer. And according to recent
data from MPF Research, new leases rose 7.8 percent and renewal rates
rose 5 percent during April, indicating stronger growth than previously
anticipated. The greatest area for growth remains with young adults who
are attempting to enter the workforce and move out of their parents’ homes.
The number of 20- to 34-year-olds who still live at home is high, but as
they look to move out, apartment communities will be an attractive option.
Downtown Chicago Rents on the Rise
Digested from “Downtown Chicago Rent Prices Are Rising”
PRWeb (5/13/15)
Rents have increased more than 85 cents per square foot since 2002,
according to a recent article on ChicagoBusiness.com. But with more
than 7,600 new apartment homes coming in the central business
district by next year, property owners may find out how strong — or
light — demand really is. One positive indicator for greater demand
is the improving unemployment rate, which WorldBusinessChicago.
com reported was 6.7 percent in February. As more Chicago residents
get jobs, the more money they’ll have available for rental housing. A
potentially negative indicator is that occupancy rates have dropped 0.8
percent in the first quarter year over year. This is a trend to watch in the
months ahead, as apartment community construction has been slow,
with more of this year’s inventory to come online in the months ahead.
How Energy Efficiency Can Save Both Resources and Money
Digested from “New NRDC Study Highlights Huge Potential for
Energy Efficiency in Affordable Multifamily Housing”
National Resources Defense Council Staff Blog (5/12/15) Salter, Raya
Employing energy efficiency in apartment communities can provide
benefits far beyond its intrinsic value of conserving resources,
according to new findings from the National Resources Defense Council
(NRDC). For low-income residents, energy-efficient apartment homes
can decrease financial burdens through lower utility costs and improve
health and well-being. For community managers, energy-efficient
features also provide savings in utility costs, as well as the advantages
of having more financially stable residents who may seek out more ecofriendly living environments. The study, which focused on Georgia,
Illinois, Maryland, Michigan, Missouri, New York, Pennsylvania and
Virginia, also noted the return on investment as being roughly $2.90 to
$3.50 per dollar spent to save energy.
Streamline Operations with the Right Technology Solutions
Digested from “Better, Faster, Stronger”
Multifamily Insiders (5/11/15) Hines, Scott
Technology upgrades can help improve day-to-day operations across the
board, not only for apartment community managers and their employees
but for potential new residents as well. Managers should determine how
a potential technology might aid all three groups to see if it’s a good fit.
One example is an online application process. Potential new residents
can fill out an application from the comfort of their current residences,
employees save time on paperwork, and all of the information is easily
stored and filed. Online rent collection might be another upgrade to
consider to help ensure timely payments. When selecting software
upgrades, take existing systems into account to see whether purchasing
new software would work most effectively or whether finding something
compatible the current framework would be more efficient.
Downtown Apartment Construction on the Rise
Digested from “CBDs: The New Low-Barrier-to-Entry Multifamily
Markets”
National Real Estate Investor (4/28/15) Anderson, Bendix
Downtown developments have typically been few and far between
because of the premium placed on the land in central business
districts (CBDs). But new projects are now cropping up as developers
push to create communities with more direct access to workplaces,
retail outlets and transportation services. Part of the drive has been
caused by the lagging rent growth in downtown areas in recent years
as more renters spread out toward the suburbs. Also, many cities are
incentivizing downtown development, diminishing the previously
high barriers placed on such construction, to introduce new economic
activity to CBDs. Ample new multifamily units are now planned in
hot metropolitan areas, such as Midtown Manhattan and downtown
Chicago, as well as CBDs in smaller cities, such as St. Louis.
www.iaaonline.net
Investors Eyeing Apartments Central to Major Employers
Digested from “Investors Want Assets Near Employment Hubs”
GlobeSt.com (4/28/15) Maree Borland, Kelsi
A Los Angeles property deal marks investors’ growing interest in
communities located near employment hubs. Glendora Park Place
Apartment Homes, purchased for $14.5 million, is located near
employers such as Azusa Pacific University, Citrus Community College
District, Citrus Valley Medical Center and Raging Waters, which makes
the area attractive for both multifamily and commercial development.
The mixed-use Glendora Park Place Apartment Homes boast 50
studio, one-bedroom and two bedroom apartments, and three floors
of commercial space, as well as a 95 percent occupancy rating. Other
developers are eyeing the area, including plans for a 144-townhome
community. This trend is similar to growing interests in central business
district developments, in which more mobile populations are not only
more interested in renting but are also interested in renting close to
where they work.
Phoenix Rising
Digested from “Phoenix apartment vacancies lowest in two decades,
rents up”
Phoenix Business Journal (4/27/15) Sunnucks, Mike
Vacancies in Phoenix have reached their lowest level in two decades,
which in turn is raising rents in the city. But increased supply may affect
those numbers moving forward. Since 2009, Phoenix’s vacancy rate has
dropped from 13 percent to 5.7 percent. In the first quarter, rents rose
2.2 percent to an average of $837 per month. Renters have occupied
6,200 apartments over the past year. Several new projects, including
shipping-container apartments, are slated to come online in downtown
Phoenix and the surrounding area to help offset demand.
•
Pet yards. Constructing a 10-square-foot
dog run can add $150 to monthly rent, said
Will Balthrope, executive director of IPA
Management.
America’s First Mall Now Houses Micro
Apartments
Digested from “You Can Now Live Inside
America’s First Shopping Mall for $550 a Month”
CountryLiving (3/27/15) Fantozzi, Sienna
The first indoor mall in America, Providence
Arcade in Providence, R.I., has found new life as an apartment community
of mainly micro lofts. The Greek Revival-style mall, which was built in
1828, closed its doors to shoppers in 2008. A few years later, the mall
was redeveloped as a mixed-use building. Commercial tenants rent space
on the first floor, and the second and third floors have 38 micro-loft
apartments between 225 and 300 square feet, and 10 larger units. The
apartments began leasing in 2014, with rents starting at $550. A waiting
list quickly formed.
National
Focus
Job Growth and Rising Rents Fuel Memphis Multifamily Development
Digested from “Multifamily development driven by occupancy, rental
rates”
Memphis Business Journal (4/27/15) Corbet, Michelle
April was a busy month in real estate for the city of Memphis, with
the Financial Federal Bank arranging more than $44 million to
construct, purchase or finance three multifamily communities. About
$30 million has been allocated to new construction in Collierville or
Northeast Shelby County for a 284-unit Class A apartment complex
called Charleston Place. The bank also brokered a $4.85 million loan
for the purchase of 750 Adams Place Apartments, a two-tower Class
C apartment building, by Thunderbird Towers LLC. Meanwhile,
$7.6 million also went to long-term financing of Number 10 Main
Apartments, an historic 12-story community featuring a roof top deck
and ample amenities to retain a strong number of occupants. Financing
is expected to remain strong as job growth and increasing rents make
commercial real estate an attractive investment.
What’s Hot in High-End Apartment Amenities?
Digested from “The Hottest Multifamily Amenities”
Bisnow (3/27/15) Dixon, Catie
Quartz is the new granite. So said a panel of multifamily-housing
leaders who gathered recently at a conference in San Antonio, Texas,
to discuss trends in Class-A building amenities. Robert Hunt, executive
vice president at development, construction and management company
Embrey, said quartz countertops, which cost 50 percent more than
granite, will now be the premium finish in Embrey buildings, and granite
will be the standard. Other popular high-end amenities, according to
panel members, include the following:
• Golf simulators. Embrey is adding this $50,000 perk to some of its
buildings.
• Rooftop terraces. This amenity is now standard in Class-A buildings,
said Hailey Ghalib, managing director of USAA Real Estate. Taking
it a step further, she said USAA is adding a wood-burning pizza oven
to a rooftop terrace at a Brooklyn, N.Y., development.
www.iaaonline.net
Associate Member Update
IAA values the membership of Associate Members and welcomes several new members who provide products,
services and expertise in the multifamily industry.
NEW MEMBERS
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May/June 2015 - Indiana Apartment Association

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