Motorola SURFboard SB5101 Quick Start Guide

ETHERNET
2
CABLE
USB CPE MAC ID:ABDCEF012345
HFC MAC ID: ABCDEF012345
CUSTOMER S/N:BCDFGHJKLMNP
S/N: PPPPMMYJJJSSSSSCAABBCCCC
Power adapter
may vary from illustration
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SURFboard
SURFboardCable
Cable
Modem
Modem
Quick Reference Guide
Insert the CD-ROM only if you are
going to make a USB connection
or to read the SB5100 User Guide.
6
Ethernet
OR
USB
Do not connect both the Ethernet and
USB Cable to your PC. Use one or
the other depending on your
PC Configuration.
Your computer may vary from illustration
SURFboard
R
Cable Modem
Troubleshooting
This information is to help you quickly solve a problem. Before calling your service provider, try unplugging
and plugging in the cable modem power cord in the AC wall outlet to restart the cable modem.
T he Problem
T he Solution
Check that the power adapter is plugged in. Power adapter may vary from illustration.
Green POWER light
is OFF
Try pressing the Standby button.
Standby
If you have cable TV, check that your TV is working and the picture is clear.
If you cannot receive your regular TV channels, your data service will not function.
Cannot receive or
send data
Try pressing the Standby button if the Standby light is ON.
Standby
Check the coaxial cable at the cable modem and wall outlet. Hand-tighten if necessary.
Check that the USB or Ethernet cable is properly connected to the cable modem
and your computer.
SURFboard Cable Modem User Guide
Introduction
Before You Begin
Installation and Configuration Overview
Troubleshooting
Contact Us
Frequently Asked Questions
SB5100
SURFboa
Cable
rd®
Modem
R
Check the IP address by following the steps in “Verifying the IP Address in Windows® 95, 98,
or Windows Me®”or “Verifying the IP Address in Windows® 2000 or Windows XP™” in the
User Guide (on the CD-ROM). For non Windows users, you must have Adobe Acrobat Reader
installed before opening the User Guide. Call your cable provider if you need an IP address.
Cable Modem
501653-001
MGBI
Check the lights on the front panel. Note the first light from top to bottom that
is off. This light indicates where the error occurred as described in
“Front-Panel Lights and Error Conditions” in the User Guide (on the CD-ROM).