experience - Australian Aged Care Quality Agency

BETTER PRACTICE CONFERENCE FOR HOME CARE
RESIDENTIAL AGED CARE
THE QUALITY
EXPERIENCE
\
BEYOND Z EXPECTED
MELBOURNE 2-3 JUNE 2016
Visit www.aacqa.gov.au or facebook.com/betterpracticeagedcare
DAY ONE Thursday 2 June
8.45am
The Quality
Experience Beyond the
expected
Morning SESSION
Welcome to Country
Welcome to Better Practice Melbourne
Nick Ryan, Chief Executive Officer – Australian Aged Care Quality Agency
Can we reconcile the equal citizenship of older people with our
current approach to care?
Dr Simon Duffy, Director – Centre for Welfare Reform, Sheffield, United Kingdom (via Skype)
The consumer experience: Lessons on quality from around the globe
Nicki Doyle, Director - Health, Ageing and Human Services – KPMG Australia
10.40am
11am
Morning Tea
1A We cannot
discover new
oceans unless
we have the
courage to lose
sight of the shore
Knowledge, skills and attitudes: The trifecta of success in CDC
Anna Millicer, Project Officer, National Consumer Education Strategy – Home Care Today
1B It’s never
crowded along
the extra mile
Meeting the IMPORTANT challenge of Antimicrobial Stewardship in Australian
residential aged care facilities
Dr Noleen Bennett, Project Officer – National Centre for Antimicrobial Stewardship
Tea room insights: How to inspire your staff to delight your residents
Julijana Chochovski, Head of Research, Programs and Development –
The Cairnmiller Institute; and Wayne Bailey Facility Manager – ACSAG Rosanna Views
Direct care staff: The key to consumer directed care?
Meg Henderson, Principal Consultant – Everybody’s Business
Innovation: This time it’s personal
Gerard Stevens AM, Managing Director – Webstercare (NSW)
Recognising and reporting changes in a resident’s health status!
Dr Deirdre Fetherstonhaugh, Director – Australian Centre for Evidence Based Aged Care (ACEBAC)
– LaTrobe University
1C Make the
resident the hero
of your story
The value of case management in the home care sector and what lessons could
be learnt by residential care
Lorraine Poulos, Managing Director – Lorraine Poulos & Associates (NSW)
A new age of “Triple R” – Reablement, Restorative and Risk Management
Wina Kung, Executive Manager (Positive Ageing) – UnitingCare lifeAssist
It’s all about YOU: Moving to a wellness and goal-directed approach
Heather Russell, Manager HACC Service Development – Victorian Department of
Health and Human Services
1D To discover
the limits of the
possible is to go
beyond them into
the impossible
Enhancing communication processes between general practice and aged care within a rural setting
Wendy Wells, Project Manager – Maryborough District Health Service
‘Dial a dietitian’ - meeting the challenges of achieving good nutrition in rural and remote areas
Cathy Thesing, Director – Leading Nutrition
ABLE Model
Wendy Walters, Continuous Improvement and Innovation Manager; and Katie Ramsdale,
Memory Support Nurse – Rural Northwest Health
2015 Better Practice Award winner
12.30pm
Lunch
Pick up a packed lunch and join us for a lunchtime screening of Love Lives
Here and Building a Culture of Love
This one day forum, specifically designed for home care, focuses
on Consumer Directed Care and how it links with performance
against the Home Care Standards.
Together, we will explore good practice and provide a range of
tools and resources to support your service and consumers. The
forum will help you develop your own action plan for innovation
and continuous improvement to foster consumer quality of life,
wellness and enablement.
See our website www.aacqa.gov.au for dates, locations and to
register online.
AFTERNOON SESSION
DAY ONE
1.30pm
2A Effective
complaining
helps keep your
conversations on
the positive side
of the street
You be the Commissioner – a walk in the shoes of the Aged Care Complaints Commissioner
Viv Daniels, Complaints Operations National Manager – Aged Care Complaints Commissioner
2B A ship in
harbour is safe,
but that’s not
what ships are
built for
Practical strategies for addressing sexual wellbeing and safety
Dr Catherine Barrett, Founder and Director – The OPAL Institute; Celebrate Ageing
Can we provide customer service in aged care? Is it too much to ask for?
Steve Aivaliotis, Director/Mediator – Proactive Complaints Management
Knowing your community: A commitment to diversity
Lynn Openshaw, Manager Service Development – Resthaven Incorporated (SA)
Over the Silver Rainbow: Finding the pot of gold
Sam Edmonds, Manager, Ageing and Aged Care Projects, Silver Rainbow – National LGBTI
Health Alliance
2C Accept
challenges so
that you may feel
the exhilaration
of victory
Mallee Devotion
Wendy Walters, Continuous Improvement and Innovation Manager; and Hayley Smith, Enrolled Nurse
– Rural Northwest Health
2015 Better Practice Award winner
Dementia Care Combo
Megan McNab, Lifestyle Manager – ARV (Anglican Retirement Villages) (NSW)
Dementia: Why it’s so important and how we got it so wrong
Dr Jane Tolman, Geriatrician, Associate Professor of Aged Care, Wicking Dementia Centre
– University of Tasmania (Tas.)
2D The
choices we
make have more
impact than we
realise!
Food appreciation program – putting decisions back in the hands of residents
Karen Wilson-Holmes, Executive Manager, Hospitality – Lifeview Residential Care
For the love of food – an extended and unhurried story
Donna Gibbs, Clinical Leader; and Nikki Natoli, Hospitality Services
Supervisor – ARV (Anglican Retirement Villages) (NSW)
Would you rather eat this? Or this? Tibor’s kitchen and consumer directed dining
Tibor Paller, Chef Manager – Tabulam and Templer Homes for the Aged
3pm
3.15pm
4.45pm
Afternoon Tea
Beyond the Expected – putting ‘imagination’ into ‘innovation’
Rose Grayson, Andrew McDonnell and Maurie Voisey-Barlie, Arts Health Institute
An interactive session that will put the spotlight on creating a culture of care that puts quality of life
and the consumer’s lived experience at the heart of quality care. Designed to challenge you and
explore a culture of quality care that empowers and builds self esteem of staff and consumers, and
developing a relationship focused culture.
Networking Refreshments
putting ‘imagination’
into ‘innovation’
Join the AHI team – be inspired, challenged, and leave with some
practical strategies to connect and strengthen consumer wellbeing.
Following afternoon tea on day one, the team will guide us through a
session of ‘inspired, playful culture change’ followed by a lively panel
discussion with the audience.
It will keep you talking long after the session ends.
DAY TWO Friday 3 June
Morning SESSION
Quality touchpoints and the customer experience: From good beginnings to good endings
Anne-Marie Gillard, General Manager Health and Community Services – ACH Group (SA and Vic.)
8.45am
Connectedness and the power of imagination in quality aged care
Professor Maryanne Confoy RSC, Professor of Pastoral Theology – University of Divinity, Melbourne
10.30am
11am
Morning Tea
3A A great
leader leads
people beyond
where they want
to go
Creating an ‘Innovation Generator’ in your organisation
Jonathan Pietsch, Service Provider Consultant – COTA Australia, Home Care Today
A new paradigm in organisational culture change
Nigel Donovan, Principal – Donovan Ataraxy Pty Ltd (NSW)
Change and leadership – Which comes first?
Lucy O’Flaherty, Chief Executive Officer – Glenview Community Services (Tas.)
3B When you
stand at the edge
of a cliff, jump to
fly, not to fall
Evidence-based diabetes management – implementation in residential aged care
Annette Greenwood, General Manager, Quality and Risk – Vasey RSL Care Ltd
2015 Better Practice Award winner
Beyond the Standards with Quality Indicators
Mary-Ann Fisher, Director, Quality Indicators Section, Quality and Regulatory Policy Branch –
Department of Health
Objective measures of a physiotherapy pain management program
John Riley, Physiotherapist and Proprietor – Jasda Physiotherapy (NSW)
2015 Better Practice Award winner
3C On the
path to success
always lies big
O’s. Some
read them
as obstacles,
others read them
as opportunities
Nothing about Me without Me – Older people and their allies as co-producers of residential services
Carrie Hayter, Managing Director – Carrie Hayter Consulting Pty Ltd (NSW)
3D Reach for the
moon, if you fall
short at least
you’ll be among
the stars
Run Geelong – A virtual race
Debbie Prestwich, Facility Manager – Alan David Lodge, Barwon Health
2015 Better Practice Award winner
Caring for our guests: An integrated, person first model that delivers benefits to residents,
carers and society
Linda Hudec, Regional Director – Bupa Aged Care (NSW)
Measuring wellbeing in aged care: Trialling ASCOT in residential and community care
Karn Nelson, Executive General Manager, Strategic Policy and Research – The Whiddon Group (NSW)
Building tech savvy seniors
Lauren Pearce, National Product Sponsor – Kincare (NSW)
Muscling up in aged care: Why providers should be implementing resistance training
Dr Tim Henwood, Principal – AgeFIT Solutions (Qld)
12.30pm
Lunch
Pick up a packed lunch and join us for a lunchtime screening of Building a
Culture of Love and Changing Lives Through Freedom and Engagement
When love is
the reason...
Love Lives Here and its companion short films Building a Culture of Love
and Changing Lives Through Freedom and Engagement show us what
happens when love is the core operating philosophy in dementia care.
Join us at lunchtime on day one and two to watch these films by Australian
filmmaker Corinne Maunder and American photographer and sociologist
Professor Cathy Greenblat, that present outstanding examples of love and
joy in dementia care around the world.
AFTERNOON SESSION
DAY TWO
1.30pm
4A Great works
are performed
not by
strength
but by
perseverance
Working together for best outcomes
Maria Groner, Operations Manager – Travellers Aid Australia
Homelessness, mental health and holistic support: A lifestyle and wellness model
in residential care
Peter Bewert, Executive Manager Care Services – The Salvation Army Aged Care Plus (NSW)
2015 Better Practice Award winner
Thurles Castle – A new beginning
Sheryl Plunkett, Home Care Manager; and Eileen Kramer, Resident, Thurles Castle – ARV
(Anglican Retirement Villages) (NSW)
4B What the
caterpillar calls
the end, the rest
of the world calls
a butterfly
Grappling with grief
Marge Johnson, Pastoral Care Co-Ordinator; and Shirley Frigo, Residence Manager – Ashby Blue Cross
2015 Better Practice Award winner
Linkages Project: A partnership approach
Dr Adrian Dabscheck, Palliative Care Physician – Western Health
Embedding a spiritual care offering in a multi-site organisation
Ilsa Hampton, Chief Executive Officer – Pastoral & Spiritual Care of Older People (PASCOP)
4C It’s not what
you do, its why
you do it
The STARLife Dementia Practice Model
Bridget Howes, STARLife Dementia Specialist – BlueCross Community & Residential Services
The Virtual Forest – a day changing game
Ann Lafferty, Chief Operations Officer – Lifeview Residential Care
Live every day – The Life Care way
Merridy Schofield, Residential Services Manager – Life Care (SA)
4D Life is a
great big
canvas and you
should throw all
the paint on it
you can
Recognising the spiritual dimension: enhancing care models
Elizabeth Pringle, Director – Improvement Matters Pty Ltd (NSW)
Art through the senses – An immersive approach to the arts
Dr Pamela Bruder, Lifestyle/Life Enrichment Coordinator – Emmy Monash Aged Care
2015 Better Practice Award winner
3pm
Afternoon Tea
Happy birthday, I am sorry for your loss
3.15pm
Professor Joseph E Ibrahim, Head, Health Law and Ageing Research Unit and
Clinical Director Subacute Services – Department of Forensic Medicine, Monash
University, Victorian Institute of Forensic Medicine and Queen Elizabeth Centre,
Ballarat Health Service
4.15pm
Close
Better Practice Melbourne
The Langham Melbourne – 1 Southgate Ave, Southbank
Vic. 3006.
(03) 8696 8888 (accommodation) or go to www.
langhamhotels.com/en/the-langham/melbourne/
Special hotel accommodation rates start at $255 per
room including one breakfast in the restaurant and
standard internet.
You can book accommodation directly with the hotel
by quoting ‘Better Practice Conference 2016’.
Conference registration starts at $350 per day.
For more information on speakers, the location, conditions
and to register online, visit www.aacqa.gov.au
Registration type
(All prices are inclusive
of GST)
Early bird price per
person (book before 13
May 2016)
Price per person
after 13 May 2016
Early bird price per person group of 5+ book
before 13 May 2016
Price per person, group
of 5+ after 13 May 2016
2 day
$675
$725
$645
$695
1 day
$350
$380
$335
$365
Keynote speaker information
Dr Simon Duffy
Simon is Director of The Centre for Welfare Reform, an independent think tank and
research centre, which he founded in 2009. The Centre shares and develops social
innovations to promote human rights and equal citizenship for all.
In 1996 Simon founded Inclusion Glasgow to provide radically individualised support
to people with complex disabilities. He went on to help create a series of new
organisations in Scotland and England to promote equality and inclusion.
Key publications by Dr Simon Duffy include Unlocking the Imagination (1996), Keys to
Citizenship (2003), Women at the Centre (2011), A Fair Income (2011), Peer Power (2012)
and The Unmaking of Man (2013). Simon is also a regular contributor to the Huffington
Post. His awards include the RSA’s Prince Albert Medal and the SPA Award for
outstanding contribution to social policy.
Presenting day one morning session
Liz Forsyth
Liz is a senior partner of KPMG Australia’s Management Consulting Business, KPMG’s
Global Lead for Human and Social Services and Partner in Charge Markets and Sectors
(Management Consulting). She is also Deputy Chairperson of KPMG Australia, and
until recently was on the Board of the Health Sciences faculty at Sydney University. Her driving passion when working is health and social policy reform. Her work
predominantly focuses on issues related to disadvantage, disability and vulnerability,
covering the many and varied aspects of the health, human services and aged care
portfolios at both state and national levels.
Presenting day one morning session
Andrew McDonell
Since graduating from the National Institute of Dramatic Art in 1990, Andrew has
worked extensively in both stage and screen as an actor and director.
His diverse theatre and screen credits include Shakespeare, Last Cab to Darwin,
Snugglepot and Cuddlepie, A Country Practice, All Saints to name but a few.
Andrew has worked in corporate theatre, developed his clowning and acting with
Philippe Gaulier (Ecole) and Ira Seidenstein, taught drama and began working with the
Arts Health Institute as a Play Up performer/valet in March 2012.
As a valued team member he is also a facilitator for the Play Up Partners programme
and is Co-Director of the Arts Health Academy.
Presenting day one afternoon session
Maurie Voisey-Barlin
Maurie is a Theatre Nepean graduate with a B.A. in performance. He has performed
in all areas of the performing arts from corporate, community and street theatre,
film and television, museum and cultural tourism work, theatre in education and fringe
theatre productions. He has worked as both a performer and workshop tutor with the
homeless and disadvantaged community, as well as the disability sector before joining
Arts Health Institute. He now enjoys the challenge and delight of working with elders in
residential aged care.
Maurie’s current role is Program Support & Development as well as working on the floor
as a Humour Valet and workshop facilitator for the Arts Health Institute.
Presenting day two afternoon session
Rose Grayson
Rose is an accomplished theatre actress, classically trained singer and songwriter.
She has trained as a physical performer at London’s Circus Space, completed an acting
course with The Actor’s Centre Australia and recently trained at Philippe Gaulier’s
prestigious clown school in Paris.
Rose performs regularly as a cabaret artist and French chanson singer. She has
performed at Splendour in the Grass, the Sydney Opera House, the Art Gallery of NSW,
MCA, Speigeltent and MOFO Festival in Tasmania. As an actress, Grayson has worked on
stage and screen to critical acclaim, including 2015 the short film ‘Whoever Was Using
This Bed’ starring Radha Mitchell and Jean Marc Barr.
With the Arts Health Institute, Rose is the lead maestro for Sing Out Loud Choirs and is
a member of our artist development team.
Presenting day one afternoon session
Anne-Marie Gillard
Anne-Marie Gillard is the General Manager for Health and Community Services at ACH
Group SA and Victoria. She is a passionate advocate for the vital role that service providers
can play in promoting good lives for older people.
In her current role Anne-Marie is responsible for 700 staff supporting 23,000 clients across
a range of health and community programs.
Anne-Marie has a Bachelor of Applied Science (Physio) and a Masters in Health
Administration. She has a special interest and career focus in promoting good health and
active ageing for older people, developing high performance teams and a focus on building
sustainable workforce capability to facilitate evidence based, outcome oriented services.
Presenting day two morning session
Professor Maryanne Confoy RSC
Maryanne Confoy is a Sister of Charity. She is Professor of Pastoral Theology at the
University of Divinity and Jesuit Theological College in Melbourne.
She is the Co-editor of Freedom and Entrapment: Women Thinking Theology, and
author of Morris West: Literary Maverick, and Morris West: A Writer & A Spirituality,
Vatican II Revisited: Religious Life and Priesthood, and A Theological Framework for
Pastoral Care (CHA 2015) as well as many book chapters and journal articles.
She has lectured, given workshops, and engaged in consultancy work in Australia, New
Zealand, the United States, Ireland, and in the Pacific Islands, China, Bangladesh, India,
and several Latin American countries.
Presenting day two morning session
Professor Joseph Ibrahim
Joseph is Head, Health Law and Ageing Research Unit, Department of Forensic Medicine,
Monash University Victorian Institute of Forensic Medicine and contributes to the research
and teaching activities of the Centre of Research Excellence in Patient Safety, Department
of Epidemiology and Preventive Medicine. Joseph is also an Adjunct Professor, Australian
Centre for Evidence Based Aged Care, La Trobe University, Faculty of Health Sciences.
Joseph has extensive clinical experience and continues an active role as a practising
Consultant Physician in Geriatric Medicine and is the Clinical Director of the Subacute
Services at the Ballarat Health Service.
Since 2002, Joseph has focused his research on the role of medico-legal death
investigations for improving workplace, patient and resident safety, quality of clinical
care, quality of aged care, promoting dignity of risk, patient safety and human factors,
performance indicators and effects of extreme heat on health in older persons.
Currently, Joseph and the team are investigating preventable deaths from suicide and
resident-to-resident aggression; deaths from choking and barriers to implementing
dignity of risk in aged care services. He is the current editor of the Residential Aged Care
Communiqué, the consultant editor for the Clinical Communiqué and a former regional
editor for the International Journal for Quality in Health Care (2000-2004).
www.profjoe.com.au
Presenting day two afternoon session
Go to www.aacqa.gov.au for more information and to register online.
www.facebook.com/betterpracticeagedcare
Contact us
Email better.practice@aacqa.gov.au I Phone 1800 728 589 I Fax (02) 9687 0412
Australian Aged Care Quality Agency, PO Box 773 Parramatta NSW 2124
For disclaimers, registration conditions and policies, go to www.aacqa.gov.au