Jardine Matheson Limited

vol.1 2010
Thistle
The Magazine of Jardine Matheson
Creativity Focus in 2010 Pride in Performance Awards
> page 3
One Central Macau Sets New Standards
> page 8
Multiple Honours for Wellcome
> page 21
Jardine Matheson Group –
A Focus on Southeast Asia
Becoming Even Stronger
As we enter the Year of the Tiger, the Group remains in a very strong financial position
and well positioned to take advantage of opportunities for growth.
This is especially so in East Asia, which is widely seen as the engine of global growth
and where the Group has a major presence. As the feature on pages 12-19 reflects, our
business activities in Southeast Asia in particular have increased significantly over the
last decade. In addition to our traditional markets of Singapore, Malaysia, Thailand
and the Philippines, we have also developed a major presence in the important
Indonesian market and become active in Vietnam, Brunei and Cambodia. The Group
is keen to expand in all of these countries when suitable opportunities present
themselves and to grow stronger as the Region prospers.
Anthony Nightingale
Creativity Focus in 2010 Pride in Performance Awards
Asia Pacific Regional Board Meeting
Group in Strong Financial Position …
Leadership 6
6
Mandarin Oriental Opens in Barcelona
One Central Macau Sets New Standards
JLT Raises Profile of Risk Management in Asia
Special Events to Launch the New Mercedes-Benz
E-Class in Singapore …
Feature 12
Jardine Matheson Group – A Focus on Southeast Asia
Performance 20
23
7-Eleven South China Celebrates 17th Anniversary and
550th St0re
Multiple Honours for Wellcome
Group Companies Shine in Service and Courtesy Awards
Spotlight on Kia in Singapore and Vietnam …
Spirit 26
29
MINDSET Funds Ongoing Support for Sichuan
Earthquake Victims
Dairy Farm CARE Raises Funds for MINDSET
JETS Team Brings First Matilda Sedan Chair Race
Victory for Jardines
Guardian Celebrates Anniversary with Charity Bonanza …
People 32
Senior Group Finance Appointments
Gold Bauhinia Star for Honorary Chairman of Maxim’s Group
Group Leadership Coaching Course Helps to Transfer Expertise …
Enterprise at Work … Jardine Engineering Corporation
CONTENTS
At the Centre 2
Creativity Focus in 2010 Pride in
Performance Awards
Customer
Focus
Marketing
Excellence
Successful
New Venture
AT THE CENTRE
Innovation
and Creativity
Business
Outperformance
The judging panel for the 2010 Pride in
Performance (PIP) Awards will be looking
for a greater element of creativity from
this year’s entries.
“Creativity in business is becoming
more and more important as a means
of maintaining competitive advantage,”
said Jardine Matheson Group Managing
Director Anthony Nightingale, “so we are
not only seeking entries that demonstrate
excellence in their categories but are also
looking for an added spark of ingenuity
and originality.”
Innovation and Creativity, and Business
Outperformance. Entries had to be
The five award categories for the 2010 PIP submitted by 8th January and judging
Awards are Customer Focus, Marketing
is currently underway with the results
Excellence, Successful New Venture,
to be announced on 8th March 2010.
Asia Pacific Regional Board Meeting
The Jardine Matheson Group’s 2009
Asia Pacific Regional Board meeting
brought together board members,
chief executives of the major
business units and country chairmen
at the Mandarin Oriental, Sanya on
Hainan Island.
Following an overview of the
Group from Managing Director
Anthony Nightingale, Group Director
Lord Leach of Fairford, Jardine
Matheson China Representative
Adam Williams, Hongkong Land Chief
Executive Y K Pang, Group Finance
Director James Riley and Jardine Cycle
& Carriage Group Managing Director
Ben Keswick gave presentations.
Professor Michael Enright and Duncan
Sparkes of the British Embassy in
Beijing spoke on the outlook for
China while Ian Hannam of JP Morgan
Cazenove covered capital markets.
Centre left: Jardine Matheson Group Chairman Sir Henry Keswick and (right) Managing Director Anthony Nightingale with board members, chief executives of the major
business units and country chairmen at the Group’s 2009 Asia Pacific Regional Board meeting.
Group in Strong Financial Position
The Jardine Matheson Group’s Interim
Management Statement covering
the period from 1st July to 11th
November 2009 shows it to be in a
strong financial position with net debt
remaining low and the Group’s overall
trading conditions becoming more
positive. The Group’s earnings have
continued to improve and for the period
under review were ahead of 2008.
The effects of the global economic
downturn on individual businesses
have varied. Improvements have been
seen recently in a number of Jardine
Pacific’s businesses, in particular in its
engineering and construction activities.
Jardine Motors’ Hong Kong and mainland
China businesses have seen increased
demand. Jardine Lloyd Thompson is
producing a satisfactory performance.
Hongkong Land’s commercial
property interests are performing
well. Dairy Farm’s major retail
businesses continued to show
growth. In the face of weakness
in both the corporate and leisure
segments, occupancy levels remained
poor at Mandarin Oriental’s hotels.
Astra’s performance reflects the
strength of the Indonesian economy.
At the Centre Creativity Focus in 2010 Pride in Performance Awards
Michael D Ruslim
The President Director of Astra International, Michael D Ruslim, has passed
away following a short but severe illness.
“Pak Michael was a good friend and trusted colleague,” said Jardine
Matheson Group Managing Director Anthony Nightingale. “He will be hugely
missed by all those who knew and worked with him.”
Mr Ruslim first joined Astra in 1983 and became its inspirational leader
following his appointment as President Director in 2005. He will be
remembered for his many outstanding achievements and his community
involvement, especially in supporting the development of Indonesia.
Group Managing Director of Jardine Cycle & Carriage (JC&C) Ben Keswick said
that the Boards and management of JC&C and Astra were shocked and deeply
saddened by the news of Mr Ruslim’s sudden death.
“Pak Michael played a significant role in developing Astra’s businesses and
steering it through challenging economic conditions to its present strong
financial position,” said Mr Keswick. “During his time as President Director,
he provided excellent leadership to the 116,000 employees of Astra and made
a positive contribution to Indonesia.”
Mr Ruslim is survived by his wife, Ibu Trisni and two children.
Harry Wilken
Harry Wilken, Company Secretary of Jardine Matheson Holdings Limited,
has died after being taken seriously ill when about to return from London
to Bermuda.
A larger than life character, Mr Wilken first joined the Group in 1972 in Hong
Kong as an accountant. In a career spanning 38 years with Jardines he was
based mainly in Hong Kong, apart from spells in Hawaii and the Philippines,
until 1995 when he moved to Bermuda to take up the position of President of
Jardine Matheson International Services and act as the Company Secretary of
a number of the Group’s London-listed companies.
Mr Wilken played an important role in the local community in Bermuda,
where many tributes have been paid to him. He was also active in the island’s
Scottish community, particularly in hosting the St. Andrew’s Day celebrations
in Jardine House.
“I had known Harry since he first joined Jardines,” said Group Managing
Director Anthony Nightingale. “He will be fondly remembered for his warm and
generous personality and for his great contribution to the spirit of the Firm.”
Mr Wilken is survived by his wife, Eileen.
Jardine Airport Services
Taking Off in China
Last year marked a milestone for
Jardine Aviation Services Group (JASG)
as the group’s efforts to expand into
mainland China were rewarded with the
establishment of its first joint venture
partnership in Yunnan, Kunming.
Right: Matheson & Co Director Lord Powell and
World Bank President Robert Zoellick at the
APEC Leaders’ Forum in Singapore.
Matheson & Co Director Lord
Powell of Bayswater has shared the
platform with world leaders at two
separate events.
The first was this year’s Emerging
Markets Summit in London
organized by The Economist
magazine where Lord Powell and
Thailand’s Deputy Prime Minister
Korn Chatikavanij, a former
chairman of Jardine Fleming
Securities in Thailand, addressed
a session on Southeast Asia and
its prospects. Several Asian heads
of government also spoke at
the conference.
In the second event, Lord Powell
and World Bank President Robert
Zoellick joined forces on a panel
at the APEC Leaders’ Forum in
Singapore, which was attended by
the Heads of Government of the
APEC countries including President
Obama and President Hu Jintao of
China. Lord Powell and Mr Zoellick
discussed changes to the structure
of international relations since the
end of the Cold War.
Yunnan Airport Service Limited is an
investment with Yunnan Airport Group,
which owns 12 airports in Yunnan
province and JASG’s ground services
company Jardine Airport Services
Limited (JASL), in which China National
Aviation Corporation (CNAC) has an
equal shareholding. The new company
is now providing passenger handling
services for 16 domestic and six
international and regional airlines at
Kunming Wujiaba International Airport,
which is ranked the seventh busiest
airport in mainland China.
Over the years, JASG has built up
a close relationship with the Civil
Aviation Administration of China
(CAAC) and mainland China carriers
as it sought the right moment to make
a major move into the fast-growing
aviation market.
“JASL’s experience in operating in one
of the world’s leading airports and the
quality of our services, together with
our participation in airport relocation,
have all contributed to us winning this
new business,” said Enoch Lam, Chief
Executive of JASG.
By 2020, it is planned to have 244
airports in mainland China. A new
Kunming Airport, which is due to open
at the end of 2011, will become the
fourth largest airport hub in China.
“Through JASL and Yunnan Airport
Service we hope to play a vital part in
this growth, particularly in Kunming
which is one of the fastest developing
areas of the country,” said Mr Lam.
Since 1991, JASL has also been
contributing to the development of
aviation services at mainland China
airports through a training programme
set up in collaboration with CAAC. This
facilitates the transfer of technical
know-how to management staff from
mainland airports, airlines and regional
departments of CAAC. The Hong Kongbased programme has trained more
than 150 individuals since its inception.
“Through the programme we
are contributing to the setting
of standards and spreading best
practices throughout the industry,”
explained Mr Lam. “We also hope that
we are helping to inspire and motivate
future leaders in China’s aviation
industry.”
A Jardines delegation
led by (centre right)
Jardine Pacific
Chief Executive
Adam Keswick
with management
executives of Jardine
Aviation Services
Group’s (JASG)
partner, Yunnan
Airport Group, led by
(centre left) President
Liu Ming visit JASG’s
new joint venture
operation at Kunming
International Airport.
At the Centre 5
Lord Powell Shares
Platform with
World Leaders
Mandarin Oriental Opens in Barcelona
LEADERSHIP
Leadership Mandarin Oriental Opens in Barcelona
Mandarin Oriental Hotel Group has
opened its first hotel in Southern
Europe, in Barcelona on Paseo de
Gracia, the city’s most prestigious
address at the centre of its commercial
and entertainment district.
Mandarin Oriental, Barcelona is
housed in the redevelopment of an
elegant mid-20th Century building,
which also incorporates luxury retail
at street level. The 98-room hotel
offers highly stylized and creative
interiors by internationally renowned
Spanish designer Patricia Urquiola.
Each of the guest rooms and suites
provides highly sophisticated in-room
entertainment systems, reflective
of Mandarin Oriental’s renowned
customer-centric technology. The hotel
also has a choice of restaurants and
bars that are destinations in their own
right. Guests can take advantage of
the temperate Mediterranean climate
and enjoy al fresco dining in the
hotel’s 660 sq. m spectacular garden
or relax by the rooftop dipping pool,
which has a panoramic view over the
city’s famous architectural skyline.
In addition, The Spa at Mandarin
Oriental, Barcelona offers a wide range
of holistic rejuvenation and relaxation
treatments as well as luxurious water
and heat therapies in a tranquil,
meditative setting.
Jardine Restaurant Group Acquires KFC in Taiwan
Jardine Restaurant Group (JRG) has acquired the KFC
franchise business in Taiwan from Yum! Brands Inc.
Jardines has a longstanding and successful relationship
with Yum!. JRG currently holds the sole franchisee rights
for Pizza Hut in Hong Kong, Macau and Taiwan and is
developing the Pizza Hut franchise network in Vietnam.
This will be the first time that JRG has operated a KFC
franchised business.
“I am very pleased about this opportunity to expand our
restaurant business in Taiwan,” said Jardine Pacific Chief
Executive Adam Keswick. “The acquisition is in line with
JRG’s strategy of increasing its presence in the Region.”
Front row centre: KFC Taiwan Chief Executive Officer Ricky Wong, Chief Financial
Officer Hamish Ross (back row – second left) and the senior management
team of KFC Taiwan, together with William Lyon (back row – centre), General
Manager, Business Development, Jardine Restaurant Group and Colonel
Sanders (back row – far left) celebrate the acquisition of KFC Taiwan.
Extreme Stunts Launch Latest Mitsubishi from JC&C
Jardine Cycle & Carriage (JC&C) showcased the all-new
Lancer EX Ralliart at the Mitsubishi Extreme Drive,
a two-day session of extreme stunts and driving for
motoring fans held at the Changi Exhibition Centre
in Singapore.
The Mitsubishi Lancer EX performs a J-turn manoeuvre.
The on-board electronics of the two litre, turbocharged
car, which features technology derived from the Lancer
Evolution series, were the focus of a ‘Slip Sliding’ stunt
routine to demonstrate how they could be applied
when road conditions get out of hand. The Lancer EX
was also put through its paces in other stunts which
included the J-turn, an evasive driving manoeuvre
favoured by James Bond, which spins the car from
reverse to forward in one slick movement.
One Central Macau Sets New Standards
Hongkong Land joint venture
One Central Macau is setting new
standards for convenience and quality
in shopping following its grand
opening in early December 2009.
The 400,000 square foot, three-level
shopping mall is part of a mixedused project with Shun Tak Holdings
Limited, which is set in the heart of
the city on Nam Van Lake.
One Central Macau is providing
discerning shoppers in Macau with
the same convenience and quality
they have come to expect from Central
in Hong Kong. Many international
brands have opened their first, largest
or flagship stores in the mall where
tenants include Louis Vuitton, Hermès,
Gucci, Fendi, Ermenegildo Zegna,
Dolce & Gabbana, Dior, Cartier, Bvlgari
and Burberry, among many others.
Hongkong Land joint venture One Central Macau offers shoppers the ultimate retail experience.
“We were committed to re-creating
the shopping experience found in
Hong Kong here in Macau, and with
such eager response from the most
prestigious international brands, we
can say that we have realized this
dream,” said Hongkong Land Chief
Executive Y K Pang.
One Central Macau offers
shoppers the ultimate retail and
lifestyle experience, with access
to entertainment, fine dining,
upmarket residential buildings, the
new Mandarin Oriental Hotel and
serviced apartments, and leading
lifestyle and gaming destination
MGM GRAND Macau.
“In bringing One Central Macau to
life, we were able to leverage a track
record of success in developing
unique, luxury shopping experiences
for consumers that demand the
highest level of quality,” said Mr Pang.
“We believe that One Central Macau
is destined to become one of the
premier destinations in Macau.”
Jardine Motors UK Unveils Audi’s New Terminal Concept Centre
Jardine Motors has opened the doors of its new
Audi Centre in Tamworth in the West Midlands.
The new world class ‘terminal’ design building
is the first to open in England and one of only
two in the United Kingdom.
The £7.7 million (US$12.5 million) facility
features a 14-car showroom displaying
all of the Audi brand portfolio and
19 workshop bays.
“This provides a great platform for
growth with the ability to operate
a larger vehicle park,” said Jardine
Motors UK Chief Executive Alun Jones.
Jardine Motors’ pioneering new Audi Centre in Tamworth in the West Midlands.
Jardine Lloyd Thompson (JLT) has made
a significant contribution to raising the
profile of risk management in Asia, in
particular through its involvement in
the Asia Risk Council (ARC), which was
established in 2007 at the instigation
of JLT Asia and then Jardine Matheson
Risk Manager Ray Mattholie to address
issues and challenges relating to the
risk landscape in the region.
Subsequently JLT and representatives
from several other Group companies
played a leading role in the third
annual meeting of the ARC, which
was held recently in Hong Kong
and attended by over 60 senior risk
executives representing companies
from across Asia.
“Having attracted 15 participants to the
inaugural session, the ARC has since
grown in profile to the level achieved
this year,” said Mr Mattholie who once
again chaired the event.
Contributions from other Group
representatives included a session
co-hosted by Victor Tse of Jardine
Matheson; Samuel Manasseh of Astra
International who spoke on developing
a supply chain risk management
process; ‘Practical Risk Management –
Responding to a Crisis’ delivered by
Paul Clarke and Martin Goh of JLT Risk
Consulting; a review of the uses of
‘Catastrophe Modelling’ co-presented
by Matt Payne of JLT; and an unusual
approach to risk management from Mike
Wellsted from JLT on his 250 kilometre
trek through the Namibian desert.
Runaway Success for Citi Giant Credit Card
A Citi Giant credit card
launched six months ago
by PT Hero Supermarket
Tbk and Citi Bank in
Indonesia as part of an
ongoing effort to increase
customer loyalty has
proved a runaway success
with more than 130,000
members recruited.
PT Hero Supermarket and Citi Bank Indonesia executives
including (2nd right) John Callaghan, Chief Executive Officer,
Hero Supermarket and (2nd left) Shariq Mukhtar, Citi Country
Officer, Citi Indonesia launch the Citi Giant credit card.
The Visa credit card
offers up to 5% cash
back on all purchases at Giant
supermarkets and hypermarkets,
Hero supermarkets and Guardian
health and beauty stores as well
as 5% discount on own brands and
0.5% cash back on all purchases
outside the above mentioned
stores. In addition, members receive
special discounts on selected items
every month.
“The growing database of credit
card members has already started
delivering tangible benefits,”
said Hero Supermarket Marketing
Director Maria Suwarni.
IKEA Opens Expanded Shatin Store
IKEA Hong Kong’s expanded Shatin
Store has been opened with a logsawing ceremony and lion dance.
The new 120,000 sq. ft store is
located at HomeSquare, Grand
Central Plaza in Shatin and features
35 display rooms which fuse
Scandinavian style with unlimited
home furnishing ideas; 7,500 low
price, good quality items; a 130-seat
Swedish restaurant and a children’s
playground and ball pool.
In preparation for the opening,
more than ten IKEA Hong Kong
staff spent eight weeks in Sweden
undergoing special training.
In addition, a similar number of
specialists from IKEA’s headquarters
visited Hong Kong where they
provided valuable help with some
of the store layouts. Altogether
over 100 IKEA staff were involved in
the build-up to the opening making
the new Shatin Store an excellent
source of home furnishings.
Centre right: Lars
Danielsson, the
Consul-General of
Sweden and Lucy
So, Manager of
the IKEA Shatin
store, participate
in the traditional
Swedish logsawing ceremony,
which marked the
opening of the
expanded store.
Leadership JLT Raises Profile of
Risk Management
in Asia
Mandarin Oriental Opens Exciting New Venues in Hong Kong and Las Vegas
Mandarin Oriental has opened two
exciting new venues in Hong Kong and
Las Vegas.
In Hong Kong, The Excelsior has
added an extension to its 34th floor
restaurant – ToTT’s Roof Terrace.
The brand new outdoor roof terrace
offers alfresco cocktails and snacks
with exhilarating views of Victoria
Harbour and the stunning city
skyline. Entering through a red
glass door, guests are treated to
the breathtaking views through a
newly constructed glass parapet,
complemented by wooden decking,
Twist, the new Pierre Gagnaire restaurant at Mandarin Oriental, Las Vegas.
and rich violet and gold mosaics,
accentuated by LED and optical
fibre lighting.
At Mandarin Oriental, Las Vegas, the
first restaurant in the United States
by three-star Michelin Chef Pierre
Gagnaire has opened as the hotel’s
signature venue. Twist by Pierre
Gagnaire offers an innovative menu
which infuses the simplicity of classic
French cuisine with a modern spin,
relying on the pairing of flavours and
textures for which Gagnaire is known.
Located on the 23rd floor of the
hotel, the Adam D Tihany-designed
restaurant seats 74 and features a
dramatic glass staircase leading up
to a suspended wine loft. More than
300 gold globes illuminate the space,
appearing to float in the air across
the ceiling. Elevated tables allow
every guest a view from the floor-toceiling windows that overlook the Las
Vegas Strip.
Special Events to Launch the New Mercedes-Benz E-Class in Singapore
The new Mercedes-Benz E-Class
saloon and E-Class couṕe were the
centre of attention at a number
of special events held by Jardine
Cycle & Carriage (JC&C) to mark the
models’ official launch in Singapore.
In addition to an exclusive
introduction for media and business
partners, Mercedes-Benz customers
and the public were invited to view
the new E-Class over a period of four
days with the added attraction of
entertainment from jazz and classical
musicians. Altogether more than
3,650 people flocked to see these
exciting additions to the MercedesBenz portfolio.
The new E-Class models were also
on show at a JC&C jewellery making
workshop held specifically for female
customers. Participants at the session
were given the opportunity to design
their own silver jewellery and each
received a sales kit highlighting the
attributes of the new E-Class.
Meanwhile JC&C Mercedes-Benz
customers enjoyed a live screening
of the second Formula One night race
in Singapore. Guests could also enter
a lucky draw to guess the winner of
the race and the fastest time. Prizes
included Formula One goodie bags
and a cap signed by Lewis Hamilton.
Jardine Cycle & Carriage held a private viewing of the
new Mercedes-Benz E-Class at its Mercedes-Benz
Center in Singapore.
Jardine Airport Services Limited
(JASL) became the first ground
handling services company in Hong
Kong to handle the world’s largest
passenger jet when Singapore
Airlines inaugurated its A380 daily
service between Singapore and Hong
Kong last year.
A new operations procedure had to
be implemented to deal with the
superjumbo plane and leading up
to the day of the inaugural flight,
the JASL team worked tirelessly to
ensure that all passenger handling
processes were in place at check-in,
boarding, flight operations and load
control for the aircraft.
“These meticulous preparations
contributed to a successful operation
and on-time departure of the
superjumbo jet,” said Enoch Lam,
Chief Executive, Jardine Aviation
Services Group.
Of the 14 commercial airlines to have
ordered the A380, ten are customers
of Jardine Aviation Services.
Passengers checking in for their journey on
the inaugural A380 flight from Hong Kong
to Singapore.
“The professional readiness of JASL
enables us to move forward with
the industry as more airlines seek
efficient alternatives and begin to
operate the superjumbo,” added
Mr Lam.
JLT Expands UK Employee Benefits Activities
with Acquisition
Jardine Lloyd Thompson (JLT) will
strengthen its market position in
UK employee benefits and add
significantly to its expertise and
capabilities through the recent
acquisition of HSBC Actuaries and
Consultants Limited (HACL).
The acquisition brings together two
market leading employee benefit
consultancies with synergy in both
culture and client offerings. It also
underlines JLT’s determination to see
its employee benefits business grow
as a strategically central part of the
JLT Group.
7-Eleven Singapore
Adds Value at the
World’s Largest
CNG Station
7-Eleven Singapore is providing
convenience for customers of C-NERGY
at 50 Old Toh Tuck Road in West
Singapore, which, with 46 pumps,
has a place in the Guinness Book
of Records as the world’s largest
compressed natural gas (CNG) station.
In collaboration with C-NERGY, which
is operated by Union Gas Pte Ltd,
7-Eleven has customized its 24/7
convenience store at the station to
cater for the specific needs of the
consumers using it. For example,
taxi drivers make up to 90% of the
customer base and the hot food
offered by the 7-Eleven food service
counter has been well received by
drivers wanting a quick meal while
filing up their tanks. The station also
serves nearby residents and 7-Eleven
has made available a variety of
household products and drinks for the
convenience of these customers.
“7-Eleven’s collaboration with
C-NERGY showcases our desire to be
a leading convenience chain store that
evolves with the times,” said 7-Eleven
Singapore Chief Executive Officer
Victor Chia.
“It is a complementary deal,
playing to our strengths and
adding capabilities in important
professional fields,” explained JLT
Chief Executive Dominic Burke.
In the year ended 31st December
2008, HACL, which employs some
440 staff, had revenues of circa
£40 million (US$64.3 million).
Left: Singapore MP Seng Han Thong tours the
new 7-Eleven store with 7-Eleven Singapore Chief
Executive Officer Victor Chia.
Leadership 11
Superior Customer Services for World’s Largest
Passenger Jet
Jardine Matheson Group –
A Focus on Southeast Asia
Feature
Feature 13
Jardine Matheson Group – A Focus on Southeast Asia
Having weathered the worst of the
storm caused by the global financial
downturn, the Jardine Matheson
Group is currently in a strong position
and poised to make the most of new
opportunities in Southeast Asia.
Apart from Singapore and Malaysia
where the Group has traditionally
had a major presence and its long
association with both Thailand and
the Philippines, there is growth in the
fast-moving and important Indonesian
market as well as in the newer markets
of Vietnam and Cambodia, in which the
Group is now investing.
Firmly focused on expanding business
activities in the Region where
opportunities present themselves, the
Group is concentrating on identifying
and implementing means of staying
ahead of its competitors.
should be many opportunities for
viable expansion ahead, particularly in
the newer markets where traditional
industries are rapidly being overtaken
by the development of infrastructure,
manufacturing and services.
“This means continuing with viable
expansion programmes to sustain our
leading positions in all our markets,”
said Group Managing Director
Anthony Nightingale.
“Our long history and experience in
Southeast Asia, the growth of our
business activities in the Region over
the last decade and the synergy which
exists across the Group, mean we
are well positioned to become even
stronger in the Region as it prospers,”
added Mr Nightingale.
As the Region continues to show a
stronger economic recovery than
many other parts of the world, there
The increasing extent of the Group’s
business activities in Southeast Asia
is reflected in the fact that in 2008 the
Region made up 43% of underlying
profits, compared with 9% in 2000,
and that percentage is likely to
increase further. The Group also now
employs some 180,000 people in the
Region. By far the greatest number
of these – over 144,000 – are in
Indonesia, which over the last decade
has assumed growing significance
through Jardine Cycle & Carriage’s
investment in Astra.
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Jardines’ Presence in Southeast Asia
Cambodia
Engineering and Construction
Transport Services
Insurance Broking
Property Investment and Development
Retailing
Restaurants
Luxury Hotels
Motor Vehicles and Related Activities
Financial Services
Heavy Equipment
Mining
Agribusiness
Information Technology
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Indonesia
Malaysia
Philippines Singapore
Thailand
Vietnam
Involved in Indonesia
Through its investment in Astra, the
leading conglomerate in Indonesia
and the largest independent
automotive group in Southeast
Asia, Jardines has been actively
participating in the emerging
economy of this extensive island
nation. The Group’s older investments
in other sectors of the economy too
mean that Jardines is represented
across a broad spectrum of business
in Indonesia.
Currently the Indonesian economy is
benefitting from sound government
policies which are committed
to strengthening infrastructure,
improving the business climate and
boosting growth. Foreign confidence
is also rising as reflected in Moody’s
lifting of the country’s sovereign
rating to Ba2 from Ba3.
Astra, in which Jardine Cycle &
Carriage holds an interest of just
over 50%, is listed on the Indonesia
Stock Exchange and is a diversified
business group with more than
150 subsidiaries. Its six core
businesses are automotive, financial
services, agribusiness, heavy
equipment and mining,
information technology
and infrastructure.
Astra’s automotive business
comprises the production,
distribution, retail and aftersales service of motor vehicles
and motorcycles. It holds 58%
of the country’s motor vehicle
market through partnerships
with leading manufacturers
such as Toyota and Daihatsu,
Astra subsidiary United Tractors is the leading provider of
and 46% of the motorcycle
heavy equipment for the mining, construction, forestry and
agribusiness industries in Indonesia.
market through Honda.
Astra also manufactures and
Nusantara is the country’s largest coal
distributes automotive components.
mining services contractor. In recent
In addition it provides a wide
years, UT has expanded its interest
spectrum of high-quality financial
in the coal mining business as a
products and services in support
concession owner. The group is also
of its automotive businesses and
one of Indonesia’s largest producers
is also involved in retail banking
of palm oil with plantations covering
through its stake in PT Bank
approximately 260,000 hectares.
Permata Tbk.
As global demand for palm oil rises,
Astra Agro Lestari is involved in every
Through United Tractors (UT), Astra
aspect of the industry from cultivation
is the sole distributor of Komatsu
to harvesting and processing.
heavy equipment in Indonesia
and its subsidiary Pamapersada
Now part of the Dairy Farm Group,
PT Hero Supermarkets pioneered the
introduction of modern supermarkets
in Indonesia in the 1970s. Today it
is one of the top five retailers in the
country. Hero serves its customers
using multiple retail formats,
which include Hero and Giant
supermarkets, Giant hypermarkets,
Guardian health & beauty stores and
Starmart minimarkets.
PT Tunas Ridean, a listed affiliate of
Jardine Cycle & Carriage, is one of the
largest independent motor vehicle
dealers in Indonesia. It is also a major
provider of vehicle financing through
its associate, Mandiri Tunas Finance.
Astra’s extensive automotive business includes the production of cars such as these Toyotas.
Following on from the long-term
success of its three existing office
buildings in Jakarta’s central
business district, PT Jakarta Land,
a 50/50 joint venture between
Hongkong Land and Central Cipta
Murdaya, will this year commence
construction on World Trade
Center II. The 60,000 square
metre building will have basement
parking, retail, banking space and
28 levels of offices.
Jardine Lloyd Thompson (JLT) has
been operating in Indonesia since
1976 and was the first foreign
joint venture insurance broker to
establish operations in the country.
JLT specializes in a wide range
of insurance services and also
provides professional advice in the
areas of self-funding mechanisms,
catastrophe analysis, protection
and disaster recovery.
Following a multi-million dollar
renovation last year, Mandarin
Oriental, Jakarta is positioning
itself as the most luxurious hotel
in the city with 272 spacious rooms
and suites and several fine new
restaurants. Located in the heart of
Jakarta’s financial and diplomatic
district, the hotel combines
the richness of Indonesian
culture with Mandarin Oriental’s
legendary service.
Since starting operation in
Indonesia in 1998, joint venture
company PT Berca Schindler
Lifts has been providing lift and
escalator solutions for many
prestigious new developments in
the country including premium
office and residential towers,
hotels and mega malls.
Many Group operations use Singapore
as a hub for Southeast Asia and are, or
have the capacity to become, market
leaders in their respective fields. The
city-state’s high standards of corporate
governance and administrative efficiency
along with the Government’s objective
to attract foreign capital and talent and
further enhance its status as a leading
global city make it conducive to doing
business. The Group’s businesses are
generally performing well despite the
difficult economic environment of the
past year. Most are well positioned for
expansion, both organic and through
acquisition, into related businesses
or new sectors in line with the
development of the Region.
Jardine Cycle & Carriage (JC&C)
continues to look at new growth areas
in its mature automotive market. With
a strong base, which includes the
Mercedes-Benz, Mitsubishi, Kia and
Citroën marques, JC&C is constantly
anticipating the needs of its customers
with the introduction of new models
and exciting customer care events.
Hongkong Land has a high profile in
Singapore. Its first groundbreaking
developments, One Raffles Link and
CityLink Mall, set new standards for
quality, convenience and integrated
retail facilities when they were
completed in 2000. Currently Hongkong
Land is helping to create Singapore’s
new central business district on the
waterfront with joint venture iconic
developments One Raffles Quay and
Marina Bay Financial Centre.
Hongkong Land subsidiary, MCL Land,
has more than 40 years experience
of building homes in Singapore
and Malaysia. Last year MCL Land
had pre-sales of 264 new homes in
Singapore, four and a half times the
number of units committed in 2008. This
reflects an increase in demand for units
in mid and mass-market developments.
Dairy Farm operates four key retail
formats in Singapore – Cold Storage,
Market Place and Shop n Save
supermarkets; Giant Hypermarkets;
7-Eleven convenience stores; and
Guardian health & beauty stores – and
is a market leader in each segment.
While Singapore is an established
market and new sites, especially for
the development of hypermarkets, are
limited, the group continues to expand
and develop. During 2010, it plans to
open 50 new stores and widen its range
of house brands to provide continuing
good value for customers.
Originally opened in 1987 as The
Oriental, Singapore, but renamed
following extensive renovation
five years ago, Mandarin Oriental,
Singapore, continues to
uphold its position as
one of Singapore’s best
luxury hotels. Located
on Marina Square with
close proximity to the
Formula One Grand Prix
track, Singapore River and
shopping, cultural and
underground transport
facilities, the hotel appeals
to both business and
Jardine Cycle & Carriage’s impressive portfolio of leading automobile
leisure travellers alike.
marques in Singapore includes Mercedes-Benz.
Feature 15
A Strong Presence in Singapore
Gammon, which has had a presence in
Singapore since the 1980s, has recently
broadened its service offering with the
formation of foundation and electrical
and mechanical business units. Through
subsidiary, Gammon Capital, the group
is in the process of completing its first
Public Private Partnership (PPP) project
in Singapore, an important step in its
strategy of creating sustainable PPP
businesses in the Region.
JEC Singapore started out providing
Mechanical and Electrical (M&E)
Technical services in 2001. Today JEC
Singapore also offers a full range of
architectural fit out, M&E equipment
and turnkey solutions, as well as high
value-added services in the building
and infrastructure sectors. At the same
time the company has developed a
successful business supplying products
to overseas markets.
Jardine Shipping Services Singapore
is a market leader in providing shipping
agency services to clients who range
from leading global shippers, ship
owners, ship operators and charterers
to local importers and exporters.
Capitalizing on Singapore’s position as
a global shipping hub, JSS Singapore
handles all kinds of vessels from the
largest tankers to cruise liners.
With a well-established reputation
in the high-end of the market,
Jardine Schindler has recently been
Hongkong Land
joint venture
developments
Marina Bay
Financial Centre
and One Raffles
Quay will form
a key part of
Singapore’s
new waterfront
central business
district.
making inroads into other market
segments. In particular, the Schindler
3100 product range is meeting the
requirements for multi-generation
family living in homes with private lifts.
Singapore is a core hub for Rothschild’s
Asia business. Over recent years this
has shown rapid growth in all areas,
particularly mergers and acquisitions.
Singapore is the regional headquarters
of Jardine Lloyd Thompson (JLT)
Asia, which has had a presence
there since 1969. From this base,
JLT’s strategic business units work
closely with offices in Asia and,
where necessary, around the globe,
leveraging the expertise of the JLT
network. In Singapore, JLT is dominant
in insurance broking services
for the construction, employee
benefits, property & liability, marine,
professional & executive risks and
wealth management sections.
Jardine OneSolution (JOS) has been
active in Singapore since 1998 with
a strategy to build its expertise and
capabilities across different industries.
Today it has a strong presence in
the commercial sector and clear
leadership in the public sector.
Stepping into Cambodia
The Jardine Matheson Group has taken its first major step into
Cambodia with the agreement to acquire a 12.25% stake in ACLEDA
Bank (ACLEDA) from Netherlands Development Finance Company.
Originally created in 1993 as a ‘Micro Finance’ NGO entity providing
small loans to retired military personnel, ACLEDA became a commercial
bank in 2003 and is today Cambodia’s second largest such institution.
Jardine Schindler began operations in Cambodia in 2001 and since then
has been focused on establishing the brand and building up market
share. New residential projects and Government plans to develop the
seaside city of Srihanuville into a leisure resort area are all providing
good potential for growth, particularly for Schindler escalators and lifts.
ACLEDA Bank, in which the Jardine Matheson Group has agreed
to acquire a 12.25% stake, is Cambodia’s second largest
commercial bank with 232 branches and over 7,000 staff.
Feature 17
A Market Leader in Malaysia
The Group has had a presence in
Malaysia for over 50 years. In the
mid-1990s this was strengthened
with investments in Cycle & Carriage
Bintang, Mandarin Oriental and
Guardian and consolidated further
with the acquisition of Giant in 1999.
Currently there are eight Jardines’
businesses in Malaysia operating in
an economic environment which is
experiencing a lifting of some of the
traditional restrictions imposed on
foreign investors. The Government
is also focusing on industries such
as health care, public transport,
energy, the financial sector and
tourism, many of which offer
potential opportunities for growth
to Group companies.
Dairy Farm’s retail businesses are
leaders of their markets. They
operate 35 Giant hypermarkets,
67 Giant superstores/supermarkets,
18 Cold Storage supermarkets and
339 Guardian Health & Beauty
stores. A key factor in Giant’s
success has been its ability to
offer value for money products
that meet the needs of local
consumers. During 2010, Giant
Giant is a
household name
in Malaysia
where it is the
leading retailer.
will open seven new stores as well
as a fresh distribution centre in
Balakong, Selangor.
Jardine OneSolution (JOS) is the
number one distributor of computer
products in Malaysia with strong
expertise in merchandising and
procurement and an unrivalled
portfolio of international vendors. The
company has offices in Kuala Lumpur,
Penang and Johor Bahru.
Antah Schindler is a well-established
company involved in the installation
and maintenance of Schindler brand
elevators and escalators.
Jardine Lloyd Thompson has had
a presence in Malaysia for almost
30 years. The group specializes
in the provision of insurance and
reinsurance broking services for
both Malaysian and multinational
clients and provides innovative risk
management solutions tailored to
meet clients’ needs.
Cycle & Carriage Bintang (CCB)
is the leading Mercedes-Benz
dealer in Malaysia and last year
celebrated its 110th anniversary
as a company. It also sells vehicle
parts and accessories and services
close to 70% of the Mercedes-Benz’
after sales business in Malaysia. A
recent restructuring has revitalized
its profitability.
Located between the iconic Petronas
Towers and Kuala Lumpur City Park,
Mandarin Oriental, Kuala Lumpur
is the city’s most distinctive and
prestigious hotel. The hotel has 643
rooms and 51 serviced apartments.
There are more than 300 Guardian Health & Beauty stores serving the health, personal care and
beauty needs of Malaysians across the country.
Rothschild Malaysia provides a full
range of corporate finance advisory
services particularly in the areas of
mergers and acquisitions and debt
and restructuring advisory work.
Well Placed in the Philippines
Jardines’ association with the
Philippines dates back to the 19th
Century but it was not until the early
1970s that the Group began to actively
invest in businesses there.
Jardine Engineering Corporation
(JEC) Philippines’ subsidiary, Jardine
Distribution, Inc (JDI), markets a wide
range of crop protection products and
applied construction chemicals from
leading international manufacturers.
JEC Philippines focuses on providing
HVAC (heating, ventilation and airconditioning) services for large
corporations. Jardine Schindler
Elevator Corporation (Philippines) is
among the leading suppliers of lifts,
escalators and moving walkways.
Jardine Lloyd Thompson offers specific
expertise in risk management including
employee benefits, financial risks,
natural resources, construction,
aviation, property & liability,
and utilities. Jardine Shipping
Services is a leading
shipping agency.
Jardine Direct Company
provides offshore information
technology support services to
Dairy Farm units in Hong Kong,
Southern China and Taiwan.
Hongkong Land has a presence
in the Philippines through joint
venture Northpine Land, which
focuses on middle-income
housing developments.
Mandarin Oriental, Manila, which is
located in the central business district
of Makati, has won many awards for
quality service.
One of Jardine Distribution, Inc’s (JDI) field staff offers
advice and explains the benefits of one of JDI’s crop
protection products to a farmer in the Philippines, where
they are among the leading brands.
75 Years in Thailand
Jardine Matheson has recently
celebrated its 75th anniversary in
Thailand, a reflection of its long
association with the country. While
the ongoing turbulent political
situation has curtailed both
incoming foreign direct investment
and domestic consumption, good
economic fundamentals and a strong
infrastructure mean that there are
opportunities for potential growth.
Jardine Engineering Corporation (JEC)
Thailand has been established for
over 40 years and is a market leader in
building services with a strong presence
in the new-build sector. JEC is also
focusing on specialist contracting in the
transportation and energy sectors. Trane
Thailand leads the market for large
commercial air-conditioning units and
is a household name for domestic units
too. The company also produces units
for the export market. Jardine Schindler
Thailand has a strong presence in the
high-rise segment of the Thai market
with many long-term customers
including several of the country’s
largest real estate developers.
The legendary Mandarin Oriental,
Bangkok has set the benchmark for
hotel standards in Thailand for many
years and in spite of a significantly more
Set in over 60 acres of natural
landscape and surrounded by
the rich heritage of the Lanna
Kingdom, Mandarin Oriental
Dhara Dhevi, Chiang Mai has
established itself as a branddefining destination.
Feature 19
competitive market, continues to
protect its leadership position against
other luxury brands. Resort hotel
Mandarin Oriental Dhara Dhevi, Chiang
Mai, which opened five years ago,
has also established itself as a branddefining destination.
Jardine Lloyd Thompson Thailand
has been operating for 36 years and
is actively engaged in the small &
medium enterprise, affinity, major
corporate, and employee benefits
(EB) segments. It is also the market
leader in the hotel industry segment.
Licensed two years ago, JLT Life
Assurance Broker is able to take
advantage of the rapid growth in
the EB sector through a full range
of products and services for a
variety of clients.
Expanding in Vietnam
Political stability, impressive
economic growth, an entrepreneurial
private sector and a young population
have turned Vietnam into a
marketplace with great potential.
Over the last 15 years, Jardine
Matheson has invested in key areas
of Vietnam’s economy.
Through Jardine Strategic, the Group
holds a 7% stake in Asia Commercial
Bank (ACB), the largest private bank
in Vietnam.
Jardine Cycle & Carriage has a
29% interest in Truong Hai Auto
Corporation (THACO), which has
grown to become one of Vietnam’s
largest domestic automotive players
undertaking assembly, distribution
and retail for several international
automotive principals and its own
THACO brands. It also operates the
largest sales network in Vietnam.
JC&C is actively supporting THACO’s
plans to expand, including areas like
automotive consumer financing and
component production.
Hongkong Land first
invested in Vietnam some
15 years ago introducing
international construction
and property management
standards with two
office buildings in Hanoi.
Currently Hongkong Land
is pursuing commercial
and residential projects in
Ho Chi Minh City (HCMC).
The more than 1,500 Schindler elevators and escalators in Vietnam
are maintained by Schindler Vietnam’s specialist engineers and
technicians to ensure maximum efficiency and absolute safety.
Dairy Farm, which
entered the Vietnam
market in 2006 when its wholly-owned
subsidiary Giant South Asia (Vietnam)
was granted a retail business licence
to operate supermarkets, is actively
reviewing opportunities to expand and
to develop other retail formats.
Jardine Lloyd Thompson (JLT), which
is headquartered in HCMC with a
branch office in Hanoi, has been
represented in Vietnam since 1994
and received its full broking licence
in 2008.
With 13 years of experience in the
market, Schindler Vietnam is the
industry leader for lifts and escalators.
In addition, Schindler Vietnam
produces components for Schindler’s
high-speed elevators for both the
domestic and export markets.
Pizza Vietnam, a joint venture
between Pizza Hut Hong Kong and
IFB Holdings, opened its first Pizza
Hut in the country three years ago
in HCMC. Today there are ten Pizza
Hut outlets in HCMC, Hanoi and
Dong Nai.
Truong Hai Auto Corporation (THACO), in which Jardine Cycle &
Carriage holds a 29% interest, has its automotive assembly plant
in Chu-Lai, Vietnam where it is the largest private employer in
Quang Nam Province with over 3,000 staff.
7-Eleven South China Celebrates
17th Anniversary and 550th Store
Performance
7-Eleven South China has celebrated
its 17th anniversary and the opening
of its 550th store located in New City
Zhujiang, Guangzhou.
The ceremony was held on the
anniversary of the opening of the first
five 7-Eleven stores in Shenzhen on
16th October 1992. In the 17 years
since then, 7-Eleven South China has
expanded in the region to encompass
the five main cities of Guangzhou,
Shenzhen, Dongguan, Zhuhai and
Foshan, and is rapidly advancing
towards the ambitious goal of
1,000 stores.
Speaking at the ceremony, 7-Eleven
South China Chief Executive Officer
Jenny Lee emphasized 7-Eleven’s
commitment to providing convenient
service and high quality products to
customers according to the corporate
principle of ‘Convenience Everyday’.
JEC Showcases Green Solutions in Vietnam
JEC partnered with Hongkong Land to showcase its green
solutions at the Green-Biz 2009 event organized by EuroCham
and the Vietnam Chamber of Commerce and held in Hanoi.
JEC presented solutions which could be applied to Vietnam’s
development challenges in the energy, water, transport and
construction sectors. The event also included a conference
which brought together key figures from European and
Vietnamese business communities, governments and
consultancies to share solutions for sustainable development
in Vietnam.
JEC green solutions for sustainable development were on
show at Green-Biz 2009, which was held in Vietnam.
Multiple Honours for Wellcome
Wellcome has achieved multiple
honours in the 2009 HKMA (Hong
Kong Management Association)/TVB
Awards for Marketing Excellence.
The company’s ‘One Dollar Does
Matter’ marketing campaign won
the Certificate of Excellence in the
Campaign Awards division and the
Citation for Outstanding TV Campaign.
In addition, Wellcome Marketing
Director Diane Chiu was named
2009 Hong Kong CIM Marketer of
the Year and won the Distinguished
Marketing Leadership Award, while
Wellcome Group Marketing Manager
Annie Sin carried off the Best
Presentation Award.
“These awards reflect the industry’s
recognition of Wellcome’s excellent
achievements in marketing,” said
Wellcome Hong Kong Chief Executive
Officer Alex Tay.
The HKMA/TVB Awards for Marketing
Excellence were established in 1986
and the 2009 finalists included leading
institutions such as MTR, American
Express, McDonald’s and the Hong
Kong Jockey Club.
Wellcome Hong Kong’s ‘One Dollar Does Matter’ advertising campaign caught the imagination of a large audience and won industry recognition.
Performance 21
7-Eleven South China Celebrates 17th Anniversary and 550th Store
IKEA Taiwan Inspires
with Creative Activities
Singapore Deputy Prime Minister Visits Giant
Flagship Store
IKEA Taiwan has been inspiring its
customers with a series of creative
activities to mark the launch of its
2010 new products and catalogue.
Singapore Deputy Prime Minister Teo Chee Hean paid a special visit to Giant
Tampines to mark the opening of an overhead pedestrian bridge linking the
residents in Pasir Ris town to the hypermarket.
Television commercials, public
relations promotions and the
internet have been used to deliver
the key campaign message that IKEA
Taiwan can offer smart solutions
to create a home that suits every
consumer’s lifestyle.
Among the activities, an in-store event
to launch the new catalogue saw
people queuing up to be amongst the
first 380 to receive a new catalogue,
each of which contained the surprise
bonus of a gift voucher. The ‘IKEA
Happiness Bus’ was another success
as it travelled out into the streets
to bring IKEA’s inspirational home
furnishings and 2010 new products to
the attention of potential customers.
In addition, representatives of the
media were invited to visit the IKEA
Hsinchuang store to view firsthand the
latest collection in the IKEA PS (Post
Scriptum) range, which encourages
new ways of thinking about the
design process.
The launch of IKEA Taiwan’s 2010 new products
and catalogue attracted wide attention from media
representatives and customers.
Led by Giant Merchandise Director Pierre Deplanck and Store General
Manager Vincent Leow, the Giant team extended a warm welcome to Mr Teo
and his team of grassroot leaders from the Pasir Ris – Punggol constituency.
“The opening of this bridge has been greatly welcomed by the residents of
Pasir Ris who can now cross over to Giant Tampines more easily to do their
grocery shopping,” said Mr Leow.
Centre: Singapore Deputy Prime Minister Teo Chee Hean is warmly welcomed to Giant Tampines
as guest of honour at the official opening of the overhead pedestrian bridge in Pasir Ris town.
Hactl Scores a Hat-trick
Hong Kong Air Cargo Terminals
Limited (Hactl) has scored a hattrick by winning the title ‘Air Cargo
Terminal of the Year’ for the third
year in a row at the Supply Chain
Asia Logistics Awards (SCALA) 2009.
SCALA is organized by Asia Pacific’s
leading industry publication
Supply Chain Asia to recognize the
outstanding achievements and
contributions of industry players in
the Region.
“Winning this regional title once
again signifies our unwavering
pursuit of service excellence
and customer satisfaction,” said
Hactl Managing Director Anthony
Wong. “It represents the collective
effort of all our professional and
seasoned staff who are dedicated
to delivering the best cargo
handling and logistics solutions to
our customers.”
Hactl Managing Director Anthony Wong with the
‘Air Cargo Terminal of the Year’ award, which the
company has won for the third successive year.
High standards of service and courtesy
at 7-Eleven, IKEA and Pizza Hut in
Hong Kong have paid off with all three
Group companies winning accolades
in the 2009 Hong Kong Retail
Management Association (HKRMA)
awards, which are regarded as the
‘Oscars’ of the retail industry.
Pizza Hut Hong Kong won three
awards – Junior Frontline Level
Fastfood and Restaurants category,
and at Supervisory Level, the
Fastfood and Restaurants and Food
Shops categories.
Pizza Hut Hong Kong also achieved a
high level of excellence by winning five
out of the nine awards at the ‘Regional
Champs Challenge 2009’, which
was held in Kuala Lumpur, Malaysia
by franchisor Yum! Restaurant
International.
For the second year running, 7-Eleven
carried off the Junior Frontline Level of
the Supermarkets/Convenience Stores
category. The award was won by Zoe
Kwok of 7-Eleven’s Farm Road store.
Meanwhile Sam Chan, Section
Manager at IKEA’s Causeway Bay
Store won the Specialty Stores
category – Lifestyle (Supervisory
Level). This is the third consecutive
HKRMA Service & Courtesy Award to
be won by IKEA Hong Kong, but the
first at supervisory level.
Pizza Hut Hong Kong celebrates its success at the Regional Champs Challenge 2009.
Spotlight on Kia in Singapore and Vietnam
Kia has been in the spotlight with the
launch by Cycle & Carriage of a new
model in Singapore and the opening
of another showroom in Vietnam by
Group affiliate THACO.
Koup, attracted so much interest that
some 200 bookings had been made
even before its official unveiling. Some
100 units were sold over a ‘Wonderful
Test Drive’ weekend alone.
In Singapore, the launch of Kia’s first
ever two-door coupé, the Kia Forte
Meanwhile in Da Nang, Vietnam, both
the Kia Koup and Kia New Sorento
Cycle & Carriage’s
launch in
Singapore of the
Kia Forte Koup was
a great success.
were introduced at the opening of
the latest THACO Kia showroom, the
most modern of its kind in the country.
The occasion coincided with the
Kia Distributors Conference in AsiaPacific, which attracted some 40 chief
executives from around the Region.
THACO Kia is Kia Motors’ fastest
growing partner in Asia-Pacific with
nearly 6,000 Kia cars sold in Vietnam
since the signing of a strategic
partnership in 2007.
Participants at the conference
discussed business strategy and
product orientation for Kia vehicles
in Asia-Pacific in 2010 and were
addressed by THACO Kia Chairman
Tran Ba Duong on the investment,
development and marketing activities
of the company in Vietnam.
Performance 23
Group Companies Shine in Service and Courtesy Awards
Astra Aims High
Astra Motor is aiming to fulfil its vision
‘To Be the Preferred Main Dealer and
Robust Retailer’ in Indonesia through
a new motivational programme
called ‘BEST’.
By means of a video-conferencing
link, all five regional offices
of Astra Motor – Denpasar,
Palembang, Makassar, Semarang,
and Yogyakarta – were involved in
the launch of BEST, which stands
for Business Awareness, Excellent
Services, Synergetic Teamwork and
Trust Worthiness. These are the core
values that will be used to bind Astra
Motor people together and motivate
them to meet organizational goals.
Meanwhile PT Astra Otoparts has
shown that it is the ‘best’ by winning
the 2009 Automotive Component
Manufacturer of the Year Award from
Frost & Sullivan, a global automotive
consulting firm with representative
offices worldwide.
The annual Frost & Sullivan Awards
are presented to automotive
companies and supporting industries
which demonstrate maximum
performance and the ability to grow
consistently by offering high-class
automotive products for local and
global markets.
Astra Motor launches its ‘BEST’ motivational programme.
Zung Fu Introduces New Mercedes-Benz S-Class at 1881 Heritage
Zung Fu used the historical setting
of 1881 Heritage, a 120-year-old
development which has been revitalized
and transformed into a new cultural and
shopping landmark in Hong Kong, to
introduce the new generation MercedesBenz S-Class to its customers.
With an even more dynamic design,
greater comfort and a unique pathfinding innovation, the S-Class
represents the latest standards in
automotive progress.
While the new generation vehicles
were the focal point of the event, other
attractions laid on by Zung Fu included
entertainment by cappella and solo
singers, a ballet performance and a live
band. Guests were also invited to sign
up for the opportunity to drive one of
the new S-Class.
Zung Fu customers enjoy the event to introduce the new generation Mercedes-Benz S-Class, which was held at
1881 Heritage.
Top Place for The Spa at Mandarin Oriental
Hyde Park, London
Readers of Condé Nast Traveller (UK)
have voted The Spa at Mandarin
Oriental Hyde Park, London the
number one Hotel Spa in the UK at
the Readers’ Travel Awards 2009.
“We are delighted to have received
this well-deserved accolade,” said
Mandarin Oriental Hyde Park General
Manager Anthony McHale. “The Spa
is unique in assessing individual
needs and ensuring each visit is a
bespoke and highly personalized
experience.”
The 7-Eleven Singapore logo was on the two winning
Red Bull racing cars seen here in the pits at the 2009
F1 Singapore Grand Prix.
7-Eleven Singapore has achieved
another milestone by having its logo
on the two winning Redbull racing cars
in the 2009 F1 Singapore Grand Prix.
“We are proud to be the first retailer
in Singapore to be associated with F1,
an international sports event viewed
live by hundreds of millions of people
around the world,” said Business
Development & Marketing Manager
Tan Siew Shuen.
7-Eleven Singapore, which has the
largest network of stores in Singapore,
also set up a booth at the race circuit
selling food, snacks and drinks.
“We are constantly looking for
opportunities to increase our brand
awareness to be the top-of-mind brand
for convenience 24/7. Our presence
on the racetrack along with timely
in-store promotions was a great way to
achieve that,” said Ms Tan.
A haven of tranquillity within the
heart of Knightsbridge, The Spa
at Mandarin Oriental Hyde Park,
London adopts a different approach
to the traditional spa experience.
It offers a series of innovative and
restorative treatments, known as
‘Time Rituals’, where guests are
encouraged to book ‘Time’ rather
than a specific treatment.
Each treatment begins with a
recommendation by the spa manager
to arrive 45 minutes ahead of the
actual appointment. This period
enables all guests to fully immerse
themselves in the philosophy of the
spa, which includes areas such as the
Amethyst Crystal Steam Room and
Zen Colour Therapy Relaxation Area.
The relaxation room at The Spa at Mandarin
Oriental Hyde Park, London.
Wellcome Taiwan Store Manager is the Best
A Wellcome Taiwan store manager has
seen off stiff competition to become
one of only 43 people to win the title
of 2009 Excellent & Best Service
Store Manager awarded by the Taiwan
Chain Store & Franchise Association.
Chen Mei-han from the Wellcome
Tou Chen I Store was one of 227
candidates from 32 companies
competing for the award. A senior
store manager who has worked for
Wellcome Supermarket for more than
nine years, Ms Chen was nominated
for the competition because of
her excellent performance in store
management and her customeroriented store service.
Wellcome Tou Chen
Store Manager
Chen Mei-han
celebrates her
victory with
other Wellcome
Taiwan Best Store
Managers in the
2009 Excellent
& Best Service
Store awards.
Performance 25
F1 Exposure for 7-Eleven
Singapore
MINDSET Funds Ongoing Support for
Sichuan Earthquake Victims
SPIRIT
Spirit 27
On Mental Health from
the Jardine Ambassadors
MINDSET Funds Ongoing Support for Sichuan Earthquake Victims
A group of four school principals,
four students and a school social
worker from Sichuan Province
have visited Hong Kong on a weeklong exchange programme jointly
organized by MINDSET and The
Hong Kong Polytechnic University
(PolyU). The visit was part of
MINDSET’s ongoing sponsorship and
involvement with PolyU in supporting
the physical, psychological and social
development of students affected
by the devastating earthquake in
Sichuan on 12th May, 2008.
Most recently, the Expanded School
Mental Health (ESMH) Network
project has been established with a
three-year donation from MINDSET
to provide integrated services for
students at four schools in the
disaster-stricken areas of Wenchuan
and Mianzhu. Using a multidisciplinary approach it aims to help
the schools, families and community.
It also hopes to train a pool of mental
health professionals and establish
the ESMH as a model for Sichuan and
mainland China as a whole.
During the exchange visit, the visiting
principals shared their experiences
at a seminar attended by some 140
Hong Kong school and mental health
professionals and spent time at local
schools. Jardine Ambassadors were
also involved. They accompanied the
students to Hong Kong Disneyland
and to watch the firing of the Noonday
Gun. In addition, the governors of
MINDSET hosted a breakfast for the
party at Jardine House.
“Being with the students helped
us to recognize something of the
impact of the earthquake on the
mental health of individuals,” said
Jardine Ambassador Catherine Lam of
Dairy Farm.
Launch of Latest Health in Mind Programme
A new milestone has been established
in the development of the Health in
Mind programme with the setting up
of a two-tier structure for the latest
academic year 2009/10.
The nine schools that participated
in the programme last academic
year have moved into their second
year while ten new schools have
been recruited to join the first year
programme. Together with students
from four schools that have been
in the programme for more than
three years, there are currently 23
participating schools.
Health in Mind student advocates enjoy a team-building exercise at an
orientation camp held in the Wu Kai Sha Youth Village, Ma On Shan.
Students new to Health
in Mind attended two
workshops led by
Senior Nursing Officer
at Kwai Chung Hospital
Francis Woo, where
they were taught skills
in communicating with
people with mental
illnesses. After the
workshops, students
visited various
facilities of Kwai Chung
Hospital guided by
hospital staff.
Health in Mind student advocates practice
techniques on how to control their emotions
and comfort others.
For second year Health in Mind
students, a workshop on emotion
management raised their awareness
of the significant impact of emotion
control on their daily lives. Senior
Clinical Psychologist at Kwai Chung
Hospital Rachel Poon helped students
with techniques to control their
emotions and comfort others.
Maxim’s Group Continues its Spirit of Giving
Maxim’s Group has continued its spirit
of giving to the community with several
recent initiatives.
From left: Maxim’s
Group Executive
Director Wilson Wu
and Chairman and
Managing Director
Michael Wu present
the HK$1 million
cheque to MINDSET
Chairman Anthony
Nightingale and
Governor Neil
McNamara.
In yet another demonstration of its role as
a responsible corporate citizen, Maxim’s
Group donated HK$1 million to MINDSET
and participated in the ‘CENTRAL Rat Race
2009’, as well as giving HK$2 million to
the Community Chest. Maxim’s has been
one of the Chest’s top ten donors for three
consecutive years.
Activities Create Interest for Service Users
Jardine Ambassadors accompanied
13 service users from Baptist Oi Kwan
Social Service on a visit to Hong Kong
International Airport.
A trainer from Jardine Airport Services
together with the Ambassadors
introduced the facilities in Terminals 1
and 2 as well as showing the visitors
activities in the passenger apron
of the Airport Restricted Area. In
addition, a check-in demonstration
was arranged to show them the normal
procedures involved.
Meanwhile, Jardine Ambassadors from
Jardine OneSolution (JOS) and other
volunteers organized an interactive
computer training session to enhance
the fundamental computing skills of
rehabilitated people.
Service users from Baptist Oi Kwan Social Service
learn about check-in procedures during their visit to
Hong Kong International Airport.
The half-day workshop aimed to help
equip service users with key computer
Service users attending the interactive computer
training session listen intently to their Jardine
OneSolution trainer.
skills, which would be an advantage for
them when applying for jobs. Trainers
from JOS worked with 20 service users
from Baptist Oi Kwan Social Service
and New Life Psychiatric Rehabilitation
Association on word processing,
spreadsheets and presentation.
MINDSET Gains Third Place in Charity Pedal Kart Grand Prix
The MINDSET Team overcame cold,
wet and windy weather to raise
HK$61,000 and achieve third place
in the ‘Formula-Fun’ category of
the Hong Kong 24-hour Charity
Pedal Kart Grand Prix 2009. The
team competed in the endurance
race against 31 other teams at
Victoria Park.
The MINDSET team celebrates its success at the annual
24-hour Charity Hong Kong Pedal Kart Grand Prix 2009.
Despite the challenging business
environment, Jardine Ambassadors
raised the funds from business units
including Dairy Farm, Gammon, Hong
Kong Air Cargo Terminals Limited,
Hongkong Land, IKEA Hong Kong,
Jardine Lloyd Thompson, Jardine
Engineering Corporation, Jardine
Schindler and Zung Fu.
Spirit 29
Record Turnout for CENTRAL Rat Race
There was a record turnout for the
fourth annual CENTRAL Rat Race,
which raised HK$1.33 million for
MINDSET. More than 500 participants
and 55 teams overcame a fun-filled
obstacle course and showed the world
that the businesses and people of
Hong Kong were ready for a speedy
economic recovery.
“Global business conditions over the
past year have been tough and Hong
Kong has had its share of challenges.
This is why we worked extra hard
to make sure this year’s CENTRAL
Rat Race gave everyone in the city
not only a fun and exciting event,
but also something that symbolized
and invigorated our resilient spirit,”
said Hongkong Land Chief Executive
Y K Pang.
The Pizza Hut Hong Kong team took
home the 2009 Rat Race Cup while
Left: Hongkong Land
Chief Executive
Y K Pang presents
the cheque for the
funds raised by
the fourth annual
CENTRAL Rat Race to
MINDSET Chairman
Anthony Nightingale
watched by ‘Mr Rat’.
Craig Shute from CB Richard Ellis won
the Big Rat Cup for being the fastest
senior executive. A family challenge
was introduced for the first time with
the Morgan family, Gavin (father)
and Guy (son), winning the first ever
Junior Rat Cup. The Iron Rat Race
was also revamped to become a twoperson team race, which was won by
Piers Brunner and Piers Nickalls from
Colliers International.
“The issue of mental health has never
been more important as many of us
have had to deal with extraordinary
emotional stress in family life
and in the workplace due to the
challenging economic conditions
of this past year,” said MINDSET
Chairman Anthony Nightingale,
“so the inclusion of families and
the emphasis on teamwork were
particularly relevant.”
Dairy Farm CARE Raises Funds for MINDSET
Members of the Dairy Farm Group –
7-Eleven, IKEA, Mannings and
Wellcome – have raised funds for
MINDSET through CARE 2009, a
campaign which involved over 30
business partners, 1,400 of their retail
outlets and the public.
Altogether HK$800,000 was raised to
support MINDSET and Benji’s Centre,
which provides professional speech
therapy to children from low income
families. The campaign followed
the success of Dairy Farm’s 2008
JUMP Festival.
CARE 2009 was launched with an
outdoor event – ‘Planting Seeds
of Love’ at organic New Life Farm
in Tuen Mun, which provides
Right: Dairy
Farm Group Chief
Executive Michael
Kok presents
the funds raised
through CARE
2009 to MINDSET
Chairman Anthony
Nightingale.
agricultural work training for those
with psychiatric disabilities. Guest
speaker was Dr Cheung Hung-kin,
Vice-Chairman of the Hong Kong
Society of Psychiatrists, who shared
insightful tips on how to live a
healthy life with the 200 guests
who attended.
“Dairy Farm has grown together
with Hong Kong, and we are very
committed to giving back to our
community,” said North Asia
Regional Director Caroline Mak.
“CARE 2009 gave participants an
opportunity to immerse in nature,
leaving everyday stress behind.
This approach complements the
Dairy Farm Group’s management
philosophy of healthy living.”
Astra Daihatsu Motor
Demonstrates Corporate
Responsibility
The head of Teluk Jambe Timur Community Health
Center checks the health of a senior resident of
Sukaluyu Village in Karawang as part of Astra Daihatsu
Motor’s ‘Get Healthy with Daihatsu’ initiative.
As an expression of concern for the
community and as part of its ongoing
corporate social responsibility
programme, Astra Daihatsu Motor
(ADM) has implemented two
initiatives.
‘Get Healthy with Daihatsu’ took the
form of a free medical check-up camp
for residents of Sukaluyu Village in
Karawang. A medical team comprising
four physicians from Teluk Jambe
Timur Community Health Center,
four pharmacists and village nurses
attended the needs of a total of
332 patients.
The second initiative, ‘Get Smart
with Daihatsu’ provided automotive
training on electronic fuel injection
(EFI) and Variable Valve Timingintelligent (VVT-i) systems for
automotive teachers from several
Vocational High Schools in West
Bandung. Some 23 teachers from
West Bandung participated in the
training programme.
Dairy Farm Recruits Primary School Students as
‘Little Green Ambassadors’
Nearly 100,000 students from 170 primary schools, which is equivalent to
around a quarter of the total number of primary school students in Hong
Kong, became ‘Little Green Ambassadors’ during 2009 as part of a scheme
established by Dairy Farm Group members 7-Eleven, Mannings and Wellcome.
Since its launch in
2008, the ‘Little Green
Ambassador Scheme’,
which leverages 1,300
retail outlets as a platform
to facilitate the reduction
of plastic bag usage, has
successfully recruited
more than 130,000
participants and saved a
total of 1,500,000 plastic
bags. Last year, a ‘School
Group Award’ was set up
to encourage schools to
join the scheme.
From left: Thomas Cheung, Chief Executive Officer – Hong Kong &
Macau, 7-Eleven; Lily Chan, Chief Executive Officer – Hong Kong &
Macau, Mannings; and Alex Tay, Chief Executive Officer, Wellcome
encourage the ‘Little Green Ambassadors’ to continue to say
‘no to plastic bags’ at the campaign’s closing ceremony.
Dairy Farm Promotes Community Harmony
in Singapore
Dairy Farm was a major participant
in the ‘Hope in Harmony, Strength
in Community’ campaign launched
in Singapore to promote racial and
religious harmony amongst fellow
citizens and family members.
every 2,500 steps taken in a mass
‘Step-o-Robics’ workout. Altogether
4,000 bags were donated to the
beneficiaries of Dairy Farm’s adopted
charity, Care Community Services
Society & South West Community
Development Council.
During a day of community fun
to celebrate Singapore’s 44th
birthday and 50 years of selfgovernance, more than 1,500
participants set a national
record in the Singapore Book
of Records when they formed
the longest line by interlocking
arms and singing ‘We are
Singapore’. This patriotic song
was donated to the nation by
Dairy Farm in 1987.
In another initiative, Dairy
Farm pledged a ‘Harmony Bag’
containing basic essentials for
From left: Dr Amy Khor, Mayor of South West District,
Singapore; Jeff Shaw, Dairy Farm Regional Director,
South Asia; and S Iswaran, Senior Minister of State for
Education and Trade & Industry distribute the Dairy
Farm ‘Harmony Bags’.
Spirit 31
JETS Team Brings First Matilda Sedan Chair Race Victory for Jardines
A Jardine Matheson team comprising
Jardines Executive Training Scheme
trainees (JETS) from across the
Group scored its first victory in the
annual Matilda Sedan Chair Race in
Hong Kong, which raises money for
numerous local charities. Teams from
Hongkong Land and Gammon also
competed adding to the strong Group
presence at the event, which is held on
The Peak.
The winning JETS team led by Matthew
Payne from Jardine Lloyd Thompson
with Alice Cheng of Group Human
Resources as the sedan chair’s
passenger completed Course B of the
Colliers International Cup in 11 minutes
flat, breaking the 11-year winning streak
of Athletic Veterans of Hong Kong.
“All in all, this was a great example of
what can be achieved when employees
of Group companies strive for
success together,” said Team Captain
Matthew Payne.
The theme of the 2009 race was ‘Make
Fairytales Come True,’ reflecting
the many Hong Kong children’s
charities that the Sedan Chair
Charities Fund supports.
The training regime for the
JETS team involved twiceweekly practices on The
Peak in the seven weeks
leading up to the event.
The winning
JETS team
with Matilda
Sedan Chair
Race trophy.
Guardian Celebrates Anniversary with Charity Bonanza
Guardian in Malaysia has marked
its 42nd Anniversary with a charity
bonanza aimed at raising funds for
three non-profit organizations –
PRIDE Foundation, Women’s Aid
Organization and World Vision.
Initiatives during the bonanza period
included inviting customers to
donate RM2 to receive an exclusive
charity card, which entitled them to
20% discount on 24 renowned health
and beauty brands. In addition over a
four-day period, customers could enjoy
big savings by purchasing a Guardian
‘Pack a Bag’ at RM10 and filling it
with as many items as possible from
participating brands.
Funds raised by
Guardian Malaysia’s
charity bonanza have
helped to improve the
lives of the children of
Ky Tan primary school
in the Ba Thuoc area of
Vietnam through World
Vision Malaysia.
Since its establishment in 1967 in
a 200 sq. ft pharmaceutical retail
outlet catering to the expatriate
community, Guardian has grown
to become Malaysia’s leading
pharmacy, health and beauty retail
chain providing health and beauty
products to more than 2.5 million
customers a month.
Wellcome Taiwan and Jardine Distribution, Inc Aid Typhoon Victims
Wellcome Taiwan and Jardine
Distribution, Inc (JDI) in the Philippines
have come to the aid of victims
affected by severe typhoons in their
respective countries.
Following the worst flooding in 50 years
in southern Taiwan caused by Typhoon
Morakot, Wellcome Taiwan dispatched
trucks loaded with drinking water and
crackers to several devastated areas.
“Wellcome stands for a reliable brand
in Taiwan so we have a responsibility
to assist people affected by this
disaster,” said Senior Manager – Loss
Prevention & Risk Management
Tom Yen.
In the Philippines, managers and staff
of JDI pooled their resources to provide
relief bags containing essential items
for the victims of Typhoons Ondoy and
Pepeng, which caused widespread
suffering. JDI also donated agricultural
products to assist farmers and
construction materials to help repair
local schools.
JETS Camp Tests Leadership Skills
PEOPLE
People 33
JETS Camp Tests Leadership Skills
Eighteen graduates on the Jardines
Executive Training Scheme (JETS)
had their leadership skills put to the
test during a three-day camp which
saw them ‘save the future of the
Princely Hong’.
In a scenario which re-enacted
Jardines’ 1839 departure from
Canton and its re-establishment
at East Point, Hong Kong, the
graduates were put through a series
of physical and mental challenges,
including navigating their way across
land and water. Operating in three
teams, each group had a senior
manager attached who acted as a
leadership coach.
The camp concluded with a major
debriefing session involving several
senior executives, who helped the
trainees draw parallels between
the leadership challenges they had
experienced in the outdoors, with
those in corporate life.
“The overall purpose of the camp was
to create unfamiliar and, at times,
uncomfortable situations whereby the
different functions of leadership and
management were clearly separated,”
said Group Head of Human Resources
Ritchie Bent. “This enabled the
trainees to develop a deeper practical
understanding of each, which they
could then apply on the job.”
Senior Group Finance Appointments
A number of significant senior Jardine
Matheson Group finance appointments
are taking place in the first half of 2010.
Simon Dixon,
currently Jardine
Matheson Group
Treasurer, will be
moving to Astra
International
to take up the
Simon Dixon
position of Finance
Director in May. He will be replacing
Simon Mawson who will be moving to
another senior finance role within the
Group, to be announced at a later date.
Mr Dixon joined the Group in 2006
from PricewaterhouseCoopers where
he was a partner.
Alec Tong, the
Finance Director of
Jardine Pacific and
Jardine Motors,
will replace Simon
Dixon as Group
Treasurer on 1st
Alec Tong
April. Mr Tong
first joined the Group in 1993 and
was Finance Director of Zung Fu from
2003 until taking over his current role
in 2006.
Geoffrey Brown
will move from his
current role as Chief
Financial Officer of
Hongkong Land on
1st April to become
Finance Director of
Geoffrey Brown
Jardine Pacific and
Jardine Motors. Mr Brown has held a
number senior finance positions in the
Group since 1994.
John Witt, presently
Chief Financial
Officer of Mandarin
Oriental Hotel
Group (MOHG),
has been appointed
as Chief Financial
John Witt
Officer of Hongkong
Land with effect from 1st April. Mr Witt
first joined the Group in 1993, working
primarily in Jardine Motors, before
moving to MOHG in 1998.
Stuart Dickie
Stuart Dickie,
director of
Corporate Finance
at MOHG, will be
promoted to the
position of Chief
Financial Officer.
There are also a number of changes
in Group Finance as a result of the
forthcoming retirement of P M Kam
from his position as Group Financial
Controller. Mr Kam will leave the
Group at the end of March and will be
succeeded by Wilson Fung, Financial
Controller of Jardine Pacific.
Mr Kam has
worked for Jardine
Matheson for 33
years, the last
25 of which have
been as Group
Financial Controller.
P M Kam
During that time
he has worked with four Group
Finance Directors, all of whom have
benefitted from his clarity of thought,
financial expertise and unsurpassed
technical knowledge.
Mr Fung, who has
been with the
Group for 16 years,
will be replaced
by Kelly Kong who
in turn will be
Wilson Fung
succeeded in her
former role as Finance Director of Pizza
Hut Hong Kong by Eugenia Ma.
Senior Management Changes
Gold Bauhinia Star for
Honorary Chairman of
Maxim’s Group
Jardine Matheson Group Country Chairman in Malaysia,
Dato’ Khalid bin Haji Ismail has retired after over 13 years
in the position. He has been replaced
by Datuk Syed Tamim Mohamed.
Dato’ Khalid
Datuk Syed retired from Sime Darby in
Datuk Syed
2007 after 20 years with the group. He
Tamim Mohamed
was a divisional director and a member
of the group’s Management Committee. Since then Datuk
Syed has run his own consulting company.
Jardine Lloyd Thompson (JLT) has appointed Anthony Langridge as Regional
Chairman of JLT Asia reporting to the group’s Chief Executive Dominic Burke.
Mr Langridge has spent more than 30 years in Asia. Over
the past 20 years he has held a number of senior positions
within Aon, most recently as chairman of its Hong Kong
operations. He will play a key role in the continued
expansion of JLT’s major corporate
business in Asia.
Anthony Langridge
Brian Carpenter
Meanwhile Brian Carpenter, who has
made a significant contribution to the development of JLT
during his time as Asia Pacific Chairman, will retain Board
responsibility for JLT’s operations in Australasia where he
will continue as Executive Chairman.
Midnight Gun Ushers in New Year
The New Year in Hong Kong was
ushered in with the traditional
Jardines’ Midnight Gun Salute, which
was fired by Mrs Rosalind Lee, wife
of Jardine Matheson Holdings nonexecutive director Richard Lee.
Mr Lee who is Chairman of the TAL
Group, a world-leading clothing
manufacturer headquartered in Hong
Kong, is also a non-executive director
of Hongkong Land and Mandarin
Oriental International Limited.
The Midnight Gun to usher in 2010 was fired by Mrs Rosalind Lee
watched by her husband, Jardine Matheson Holdings non-executive
director Richard Lee, Jardine Matheson Group Managing Director
Anthony Nightingale and his wife Christina.
The traditional
ceremony in Causeway
Bay has become a
popular local event
since the Gun was first
fired on the New Year’s
Eve after the end of
World War II. The event
is often covered as a
countdown to the New
Year by local television
and radio stations.
Honorary Chairman of Maxim’s Group
James T Wu has been presented with
the Gold Bauhinia Star by Hong Kong
SAR Chief Executive Donald Tsang at
Government House.
Dr Wu received the honour for his
distinguished public and community
service, particularly his contribution
to Hong Kong’s development as an
international fine wine and dining
centre and for bringing diversity and
modern management to the local
catering industry. As Chairman of the
Hong Kong Association of China Travel
Organisers, Dr Wu, who was awarded
the Silver Bauhinia Star in 2001, has
also rendered unwavering support to
furthering the development of tourism
in Hong Kong.
A further honour was bestowed on
Dr Wu at the 39th Congregation of
Lingnan University when he received
the degree of Doctor of Business
Administration for his commitment
to practicing Lingnan’s motto of
‘Education of Service’.
An initiative designed to accelerate
the transfer of expertise within the
Jardine Matheson Group has held
its first graduation ceremony.
Over the past 12 months, 16 senior
executives have successfully
completed the three-month Jardine
Leadership Coaching Scheme.
During this period they were taught
a broad selection of skills and
involved in various ‘live’ coaching
assignments.
The initiative is a response to the
onset of the economic downturn
last year when all Group companies
began to look carefully at their costs.
Group Human Resources (GHR) was
no exception and set itself the goal of
reducing its expenditure on external
consultants by 50%.
Centre: Group Managing Director Anthony Nightingale and top left: Jardine Leadership Coach Facilitator
Steve Tait with the first graduates of the initiative.
“We looked at how internal expertise
could be more effectively conveyed to
others and decided one of the answers
lay in coaching, or to be more precise,
in ‘Performance Coaching’, wherein
clearly measurable goals are agreed
with the participant and boss from
the outset,” explained Group Head of
Human Resources Ritchie Bent.
To this end, GHR developed a coaching
process, based on a well-tried
and tested methodology. This has
subsequently proved very successful,
benefitting both the participants and
their businesses.
Speaking at the graduation ceremony
Group Managing Director Anthony
Nightingale said, “The transfer of
expertise across the Group has to be
a major priority when it comes to the
development of our leaders for the
present and future.”
Facing the Challenge, Emerging Stronger at Group Human Resources Conference
More than 150 delegates, representing
all businesses within the Jardine
Matheson Group, attended the 2009
Jardine Human Resources Conference
held at Mandarin Oriental, Singapore
with the focus on ‘facing the challenge,
emerging stronger.’
also an opportunity for HR heads to
demonstrate the different ways in
which their activities were adding
value to the business.
Chosen from 32 submissions, Jardine
Schindler’s ‘Technician Certification
Scheme’ took top prize.
“What particularly impressed the
external judges about the Jardine
Schindler initiative was that it provided
an excellent example of an ‘Asian grown’
practice, which has subsequently been
adopted by the global Schindler group,”
explained Group Head of Human
Resources Ritchie Bent.
In keeping with previous years, the
first day was devoted to enhancing
general business awareness, with
delegates paying a site visit to
Gammon’s award winning Institute of
Technical Education (ITE) project.
On the second day, for the first time
ever, awards were presented under
the new HR Awards Scheme (HAS),
which aims to identify, share and
reward examples of outstanding HR
practice within the Group. It was
Delegates attending the 2009 Jardine Human Resources Conference in Singapore visit the Gammon ITE site.
People 35
Group Leadership Coaching Course Helps to Transfer Expertise
ENTERPRISE AT WORK
... Jardine Engineering Corporation
improve operational efficiency while enhancing
standards in its properties. Among these were
the introduction of technology to automate
the operation and monitoring of heating,
ventilation and air-conditioning plant in
properties scattered around Hong Kong, and
the introduction of preventative instead of
breakdown maintenance.
JEC team effort was instrumental in winning a major contract with The Link.
By engaging with existing customer The Link Management
(The Link) at multiple levels and shaping an offer around
its requirements, Jardine Engineering Corporation (JEC) has
won a major contract to expand its existing operations from
one third of The Link’s premises to the company’s entire
Hong Kong property portfolio.
“This effort required strong co-operation and teamwork
between all levels of JEC from senior management to our
Maintenance & Renovation (M&R) unit and the Human
Capital and Public Relations functions,” explained JEC Chief
Operating Officer S H Wu.
For the next three years, JEC will provide operation and
maintenance of the mechanical ventilation and airconditioning systems of The Link properties. This includes
markets, car parks, over 100 shopping centres, and other
premises, serving 40 per cent of Hong Kong’s population.
Having won the initial contract with The Link four years
ago to provide services for one third of its portfolio,
JEC worked on developing relationships with the
company’s management team in order to understand
the challenges they were facing and their plans for the
future of the business. With that knowledge JEC was
able to proactively propose solutions to help The Link
“We also proposed and implemented additional
environmental, health and safety measures
at The Link’s work sites and suggested ways
in which they could improve the standards of
service to their customers,” said Hing-wai Yu,
JEC Operations Director (M&R).
Alongside the management and technical teams, JEC’s
Human Capital and Communications departments
implemented a strategy to enhance their efforts. This
included recognizing that The Link’s high public profile
needed sensitive handling with particular regard to any
changes which might impact its front-line staff.
In order to execute the new contract, JEC recruited more
than 180 new employees to join the 50 staff already in place.
With JEC’s Human Capital and Public Relations functions
playing an important role, this was successfully achieved
over a period of two weeks while under the spotlight of
the media.
Having secured the contract, JEC is continuing to employ
teamwork to help The Link operate its facilities more
effectively while also exploring ways in which JEC can
expand its business under The Link portfolio into areas
such as fire, electrical, building management and
security systems.
“Our aim is to assist our customers in operating their
facilities to a world-class standard and the expansion of
our relationship with The Link is an excellent example of
how teamwork within JEC and with our business partners
can help achieve this goal,” added Alex Newbigging,
JEC Chief Executive.
Please address your comments or
suggestions regarding Thistle to the
Thistle Editor,
c/0 Group Corporate Affairs,
Jardine Matheson Limited,
48/F Jardine House,
Central, Hong Kong
gca@jardines.com
Thistle is published by
Jardine Matheson Limited on behalf of
the Jardine Matheson Group.
www.jardines.com