Easy Installation Guide

Easy Installation Guide
Overview: Installing your Rogers Digital Terminal
is as easy as A - B - C
A
AUTHORIZE YOUR DIGITAL TERMINAL
B
This step programs the Digital Terminal to authorize all of the channels included
in the cable package you subscribe to.
PROGRAM YOUR REMOTE CONTROL & ADDITIONAL OPTIONS
C
STEP A
CONNECT YOUR DIGITAL TERMINAL TO YOUR TV
This step shows you how to connect the Digital Terminal to your Television
using the best method for your particular TV
This optional step will show you how to program the Digital Terminal’s universal
remote to control your TV and other components.
CONNECT YOUR DIGITAL TERMINAL TO YOUR TV
Open the welcome kit, remove the bag of cables and
unpack the cables
Connect one end of the coaxial cable to the wall
outlet
Connect the other end of the coaxial cable to the
CABLE IN port of the Digital Terminal
Look at the back of your TV and based on the input
ports that are available select the connection method
below that best matches
The Digital Welcome Kit contains all of the required cables
to connect the Digital Terminal to your TV.
• 6' Coaxial Cable
• Piggy-back RCA audio
cable
• Composite Video cable
Note: Be sure to
connect the coaxial
cable DIRECTLY to the
Digital Terminal and not
through another device like a VCR
• Component RGB Cable*
(High Definition Kits only)
Best Picture Quality
Better Picture Quality
Good Picture Quality
Component connection for High Definition TVs
Composite video connection for Standard Definition TVs
Coaxial cable connection for Standard Definition TVs
If the back of your HDTV has a Component In or RGB In you should use this
connection with the provided Component cable.
OR
If the back of your television has a Composite In or Video In this connection will provide the best picture quality for non-HDTV and uses the provided Composite cable
OR
If the back of your television doesn’t have the ports required for the other
connections, use this method. This connection option requires a Cable In
port and uses the provided Coaxial cable
Composite Video Cable
Found on the back
of your HDTV
Coaxial Cable
Component Cable
Found on the back of your TV
To connect via this method, follow the BLUE instructions starting at Step
Component Cable for HDTVs
Connect one end of the Component cable to the
corresponding RGB IN port on your HDTV
Found on the back of your TV
To connect via this method, follow the GREEN instructions starting at Step
Component Cable for HDTVs
Connect the other end of the Component cable to
the corresponding RGB OUT port on the Digital Box
To connect via this method, follow the PURPLE instructions starting at Step
Composite Video Cable
Connect one end of the Composite Video cable to
the VIDEO IN port on your TV
Composite Video Cable
Connect the other end of the Composite Video cable
to the VIDEO OUT port of the Digital Terminal
Next, go
to Step
Coaxial Cable
Connect one end of the Coax cable to the CABLE IN
port on your TV
Coaxial Cable
Connect the other end of the Coax cable to the
CABLE OUT port on the Digital Terminal
Next, go
to Step
Audio Cable
Connect one end of the RCA Audio cable to the
AUDIO IN port on your TV.
Audio Cable
Connect the other end of the RCA Audio cable to
the AUDIO OUT port on the Digital Terminal
Be sure to use the same input as the video cable
Next, go
to Step
STEP B
AUTHORIZE YOUR DIGITAL TERMINAL
Connect the first end of the power cable to the back
of the Digital Terminal
Connect the other end of the power cable to the
wall outlet
Wait for the Digital Terminal to become Active.
Active status is shown by displaying the correct time
or a lit “Active” light on Terminals without a display.
Turn on the Digital Terminal by pressing the Power
button on the front or use the included remote
control.
Note: It can take up to 10 minutes
for the Digital Terminal to
become Active
Note: You should keep
your Rogers Digital Terminal
plugged in at all times to remain
authorized and receive all service updates.
Turn on your TV.
Set your TV to the proper input, based on the connection method you chose in Step A
***HDTV USERS ONLY***
If you have an HDTV run the Setup Wizard below, if
not, proceed to Step 20
1. Turn OFF the HD Digital Terminal but not your HDTV
2. On the front of the HD Digital Terminal, press the INFO
and GUIDE buttons simultaneously.
3. The Setup Wizard will begin.
*NOTE It may take up to one minute for the instructions
to display on your HDTV.
4. Follow the easy on-screen instructions displayed on your
HDTV screen.
Can you view Channel 03?
Using your Digital Terminal remote control change the
channel to 03 to ensure your channels are authorized.
Yes: I can view Channel 03.
Proceed to the next section on reverse.
No: Channel 03 is “Not Authorized”.
Call 1-866-894-9962 to have your digital terminal
authorized. You will be prompted for your account
phone number so have it ready.
The HD Digital Terminal is now set for your type of HDTV,
proceed to the next step.
Note: Common input names are CH 3, Video 1,
HD 1, Comp 1, etc.
Note: HD Programming can be found on
Channels 473 to 540
Digital Easy Install Guide - Ontario All-In-One V1.10 ©2006 Rogers Cable Communications Inc.
PROGRAM YOUR REMOTE CONTROL & ADDITIONAL OPTIONS
STEP C
In addition to operating the Digital Terminal, the Universal Remote Control is capable of controlling basic commands on your TV, VCR and even other devices. To enable these features the Remote Control needs to be programmed for your particular home entertainment components. Follow the corresponding steps to program the remote for your TV. You can also program the remote for other components by repeating the steps and substituting the TV button with the respective device button (VCR, DVD, etc.).
Identify the Remote Control included in your welcome kit
Due to the wide range of Digital Terminal models that Rogers offers, different remote controls are included in the welcome kits. Identify which remote was included in your welcome kit by comparing the images below.
If your remote has 5 device buttons along the top and a green LIST button in the
centre, follow these steps.
UEI
Remote
Control
If your remote has 4 device buttons along the top and a green LIST button in the
centre, follow these steps.
PVR
Remote
Control
OR
If your remote has 3 or 4 device buttons along the top you and no green List
button follow these steps.
3 or 4
Device
Remote
Control
OR
Before beginning, read ALL of the steps below as some
require precise timing.
1. Turn your TV on
2. Press the TV button once. The TV button will flash once.
1. Turn your TV on
3. Press and hold SETUP until the TV button flashes twice;
then release SETUP.
4. Press 9 - 9 - 1 on the remote keypad, the TV button will
flash twice.
2. Press and hold the TV and SELECT buttons at the same
time until the AUX, VCR, TV, and CBL buttons flash twice
1. Turn your TV on
3. Press 9 - 9 - 1 on the remote keypad, the TV button will
flash twice
2. Press and hold the TV and SELECT buttons AT THE SAME
TIME until the light at the top of the remote flashes twice.
5. With the remote pointed towards your TV press PWR
once.
3. Press 9 - 9 - 1 on the remote keypad.
** Get ready, this step requires precise timing! **
4. With the remote pointed towards your TV press the PLAY
button once then position your thumb above the SELECT
button BUT DON’T PRESS SELECT YET!.
6. Repeatedly press and release the CH+ button until your
TV turns off. The remote will cycle through all possible
codes until a match is found. Note: You may need to
press the CH+ button dozens of times before finding a
match.
5. The INSTANT your TV turns off, press the SELECT button,
if you press it too late you’ll have to repeat these steps.
The remote may take up to 3 minutes to try all possible
codes, each time a new code is attempted the TV light
will flash.
7. Once the TV turns off, press the SETUP button once to
lock the code. The TV button will flash twice.
8. Confirm the correct code was locked by pressing the
PWR button to turn on your TV
5. Once the TV turns off, press and hold the SELECT button
until the light blinks twice, locking the code.
6. After you’ve pressed SELECT to lock in the code, test your
selection by pressing TV then POWER. If the TV turns on,
it worked. Press SELECT to confirm the code. If the TV
does NOT turn on, return to Step 4.
6. Confirm the correct code was locked by pressing the TV
button to turn on your TV. (For the 4-Device Remote press
POWER).
The remote is now programmed for your particular TV. You
can also program it for other components by repeating the
steps and substituting the TV button with the respective
device button (VCR, DVD, etc.).
The remote is now programmed for your particular TV. You
can also program it for other components by repeating the
steps and substituting the TV button with the respective
device button (VCR, DVD, etc.).
What if this did not work? Your remote should have come with a small guide that contains
specific codes for programming popular components. You may wish to try these instructions.
What if this did not work? Your remote should have come with a small guide that contains
specific codes for programming popular components. You may wish to try these instructions.
The remote is now programmed for your particular TV.
You can also program it for other components by repeating
the steps and substituting the TV button with the respective device button (VCR, DVD, etc.).
What if this did not work? Your remote should have come with a small guide that contains
specific codes for programming popular components. You may wish to try these instructions.
4. With the remote pointed towards your TV repeatedly
press and release the TV button until your TV turns off.
(For the 4-Device Remote repeatedly press TV then
POWER).
The remote will cycle through all possible codes until a
match is found. Note: You may need to press the
button(s) dozens of times before finding a match.
HOW DO I CONNECT MY OTHER DEVICES?
OPTIONAL
Want to connect more to your TV than just the Rogers Digital Terminal? The order in which you connect your equipment is very important. Below is the recommended connection order for both High Definition and Standard Televisions. Additional cables
may be required.
DVD Player
VCR
What will this do for me?
How do I connect it?
What cables could I use?
Where can I get more information?
Lets you watch DVDs on your TV by selecting the correct input on your TV.
Audio and Video OUT on the DVD player directly
to Audio & Video IN on TV.
RCA Audio & Video, RCA Audio & S-Video.
(Not provided by Rogers)
Consult your DVD player manual for additional
possibilities. You can also find additional information at www.rogershelp.com/connections
and select Digital Cable Connections.
Lets you watch Video Tapes on your TV by selecting
the correct input on your TV.
Audio and Video OUT on the Digital Terminal to
Audio & Video IN on the VCR. Audio and Video
OUT on the VCR to Audio & Video IN on your TV.
RCA Audio & Video, Coaxial Cable.
(Not provided by Rogers)
Consult your VCR manual for additional possibilities. You can also find additional information at
www.rogershelp.com/connections and select
Digital Cable Connections.
Audio OUT on the Digital Terminal to Audio IN on
the Stereo.
RCA Audio, Optical Audio, RCA Digital
Audio. (Not provided by Rogers)
Consult your Stereo / Home Theatre manual for
additional possibilities. You can also find additional information at
www.rogershelp.com/connections and select
Digital Cable Connections.
Lets you record the program you are tuned to on the
Digital Terminal to a video tape.
Stereo / Home Theatre
Lets you listen to programs through your stereo or
home theatre audio system by selecting the correct
input on your Stereo.
What Is The Default PIN?
What Channels Are Available?
Your Personal Identification Number
(PIN) is a security feature required to
order Pay-Per-View, Rogers On
Demand programs and access
parental controls. Before you can
access these features you will be
prompted to enter your PIN as
shown here.
Personal TV Digital Line-Up
Basic Cable & Ultimate TV Pak . . .02 - 72
Information Channels . . . . . . . . . .01, 80 - 87
Networks & Timeshifting . . . . . . .90 – 178
News . . . . . . . . . . . . . . . . . . . . . .180 – 199
Kids . . . . . . . . . . . . . . . . . . . . . . .210 – 231
Learning . . . . . . . . . . . . . . . . . . . .240 – 250
Lifestyle . . . . . . . . . . . . . . . . . . . .255 – 269
Entertainment . . . . . . . . . . . . . . . .270 – 299
Movies . . . . . . . . . . . . . . . . . . . . .300 – 322
Your default PIN is 0000. We recommend that you change it for improved security. Refer to the
User Guide for instructions.
Enter your PIN carefully. After 3 unsuccessful PIN entries, features requiring your PIN will be blocked until midnight as a
security feature.
Rogers On Demand Services
Pay Per View . . . . . . . . . . . . . . . . .325
Spiritual . . . . . . . . . . . . . . . . . . . .390
Super Sports Pak . . . . . . . . . . . . .400
High Definition . . . . . . . . . . . . . . .473
Adult . . . . . . . . . . . . . . . . . . . . . .557
Multicultural . . . . . . . . . . . . . . . . .580
French . . . . . . . . . . . . . . . . . . . . .650
Music . . . . . . . . . . . . . . . . . . . . . .701
–
–
–
–
–
–
–
–
374
397
485
540
570
649
694
751
Rogers on Demand . . . . . . . . . . . .100
Anime Network on Demand . . . . .210
YTV Anime on Demand . . . . . . . .211
Treehouse on Demand . . . . . . . . .220
The Movie Network on Demand . .308
The WWE 24/7 on Demand . . . . .400
Too Much TV on Demand . . . . . . .557
Howard Stern TV on Demand . . . .558
Playboy TV on Demand . . . . . . . . .561
OMNI Plus on Demand . . . . . . . . .600
*Channels and Service vary by region *This is a summary of all channels available, not the channels you subscribe to
*For a complete listing of services available in your area please visit Rogers.com/channels.
How Do I Solve Common Problems?
Problem
No Picture on any channel
No Sound
Possible Causes
Possible Solutions
Digital Terminal or TV not turned on
Press power button on Digital Terminal or TV
Correct input source on your TV not selected
Select correct input source on your TV (i.e. Line 1, Video 1, TV, Digital Box etc.)
Digital Terminal not properly connected
If connected through your VCR, ensure that your VCR is set to the correct output channel (i.e. channel 2 or 3).
Use connection instructions in this guide or refer to your home entertainment manufacturer’s User Guides for additional instructions
Digital Terminal / Other Equipment not turned on
Press Power button on Digital Terminal and all your home entertainment equipment
Correct Input on TV / Audio Equipment source not selected Select the correct input for your Digital Terminal source on your TV and/or Audio equipment (i.e. Line 1, Video 1, TV, Digital Box etc.)
“Not Authorized” Messages on
channels I should be receiving
Digital Terminal needs to be restarted or reauthorized
1. Reset the Digital Terminal by unplugging the power cord for 10 seconds before reconnecting
2. Call 1-866-894-9962 to reauthorize your Digital Terminal
3. Follow the instructions provided by the telephone prompts
Can’t view High Definition
programming
Not all programs available in High Definition
Channels 473 to 540 are designated for HD content, many programs on these channels will be shown in HD and often have “(HD)” in their Interactive
Program Guide title.
HDTV not connected with HDTV cables
Connect your HD Digital Terminal to your HDTV using HD Component cables as shown on the reverse side of this guide.
Correct Function button not selected
If you are trying to control your Digital Terminal, press the “CBL” button on your Rogers remote control.
If you are trying to control any of your other equipment, select the appropriate Function button (i.e. TV, VCR etc.)
Remote not programmed to control your other home
entertainment equipment
Follow the instructions in “Step C” above to program your remote control to your Digital Terminal
Remote batteries are dead
Replace the batteries in the remote, be sure to insert the batteries correctly.
Remote control does not work
Where Can I Get More Information/ Help with the Personal TV service?
To help you get the most out of your Rogers Personal TV service, and to solve potential service problems, Rogers provides you with a wide range of support options.
Use the information below to choose the support option that best meets your needs.
“Welcome to Rogers
Personal TV” package
The “Welcome to Rogers Personal TV” package included in your digital welcome kit contains additional information and tutorials such as:
- Features and Benefits of digital television
- How to use Rogers on Demand
- How to order pay per view
- Timeshifting, parental controls, digital quality, digital specialty channels and Frequently asked questions
- How to use the Interactive Program Guide (IPG)
Digital Cable
User Guide
Support
Website
The Digital Cable User Guide can walk
you through resolving the most common
troubleshooting issues.
Visit www.rogers.com/welcometocable
for additional Personal TV information
including:
Save your time by following the quick,
easy steps within the User Guide included
in your welcome kit rather than calling for
technical support.
-
Channel Listings
Parental Controls
Billing Options
Frequently Asked Questions and more.
Email
Phone
Email us at:
digitaltvsupport@rci.rogers.com
Call us at 1-888-ROGERS1 and start by saying “Cable TV”
- For Technical issues say “Cable TV
Repair”
- For Customer Service issues say
“Customer Service”
NOTE: Important Messages Regarding Your Television Use
Some televisions can experience image “Burn-In” if fixed images are
displayed for extended periods of time. Consult your television
manufacturer’s documentation for more information.
Always keep your digital terminal plugged in to the power outlet and connected to the cable outlet, do not disconnect it when not in use. To give you the best
possible service, updates are sent periodically to the digital terminal and if the terminal is not connected and plugged in, you may miss an update. Also, if the
terminal is disconnected for a longer period of time, your channels may become unauthorized when the terminal is reconnected.
Digital Easy Install Guide - Ontario All-In-One V1.10 ©2006 Rogers Cable Communications Inc.