Paul S. Amos - Streamhoster

Transcription

J U LY / A U G U S T
2014
AFLAC
EMPLOYEEMATTERS
YOU ARE OUR BUSINESS
Paul S. Amos
1926–2014
It is a sad time for the
Aflac family.
My father passed away peacefully
on July 2 in his 88th year.
Words are inadequate to convey
how I feel, so I’ll state simply that
he made the world a better place.
He was my hero.
I know he loved and appreciated
every one of you, and my family
and I take comfort seeing his spirit
reflected in your eyes.
The three founders are gone now,
but with your continued commitment to their dream their memory
will always be alive in the halls
of Aflac.
“... he made the world a better place.
He was my hero.”
My father and his brothers
worked hard to build this great
company. As we carry their
extraordinary legacy into the
future, it will be up to us to do so
with the same high standards they
set, even though it is with our
hearts a bit heavier because he
is gone, and yet fuller for having
known him.
With gratitude,
July/August
2014
Conten ts:
F EATURES
6 EAW
8 Oklahoma testimonial
10 The future is now
Columbia’s Employee Appreciation Week ...
How we help our customers – fast ...
Innovation and you ...
+
26
20
14
14
14 LeAP and ITA
16 Communicorp
21 Corporate Learning
Fresh faces – fresh ideas ...
Experience what they can do ...
Map your career ...
22 New Employees
26 All in the Family
IN EVERY IS S UE
4 Quick Clips
ON THE COVER: On July 2, we lost the last founding brother – Aflac says goodbye to Paul S. Amos.
Editor: Janet Burden Contributors: Janet Burden, Alicia Clampett, Susan Goodsell, Somer Mason
Art Director/Graphic Design: Robin Riley-Communicorp Photography: Jerry Ballas, Ana Brubaker, Curtis Mansell, Oz Roberts
Innovation July/August 2014
1
2
Remembering PAUL S. AMOS April 23, 1926–July 2, 2014
As an era comes to an end, another begins
T
he Aflac family was
saddened July 2, 2014,
when the last of the
principal founders,
Paul S. Amos,
passed away. He
was 88 years old.
Mr. Paul, along with his brothers, John
and Bill, founded Aflac Incorporated
nearly six decades ago. He served as
Chairman Emeritus, and inspired
Aflac’s more than 9,100 employees
and 200,000 agents worldwide with
his dedication and commitment to Aflac.
He was raised in Enterprise, Ala. and
Milton, Fla. He and Mrs. Jean, the
former Jean Roberts, met in church
when she was just 17 years old and
married only three months after seeing
each other for the first time. They
celebrated their 65th anniversary last
year. Their only child, Daniel P. Amos,
is Aflac’s chairman and CEO.
During his long tenure at Aflac,
Mr. Paul held numerous positions,
both at corporate headquarters and as
a hands-on member of the sales force.
He served as state sales manager for
Alabama/West Florida, first vice
president/director of marketing,
president, vice chairman and chairman.
Among Mr. Paul’s many contributions
to Aflac was introducing the concept of
“worksite marketing,” in which products are sold directly to employees at
companies through payroll deductions.
Today, policies sold at worksites
throughout the nation account for 97
percent of Aflac U.S. sales.
Although he retired on May 7, 2001,
he remained a familiar figure at Aflac,
and loved to be among employees
and sales team members. He “suited
up” and headed to work daily until
shortly before his death.
“My father was a consummate businessman who led with compassion
and dignity,” said Dan. “He was a
straight-shooter who believed in the
simple tenets of honesty and integrity.
He was a gentleman, as well as a
gentle man.”
In addition to helping build the world’s
largest supplemental insurance
company, Mr. Paul established a quiet
history of philanthropy and community service. Through anonymous
donations and the endowment of
educational funds and scholarship
programs, he and Mrs. Jean touched
thousands of lives through their
generosity.
Their efforts included the Paul and
Jean Amos Educational Fund at
Asbury Theological Seminary in
Wilmore, Ky.; the Paul S. Amos
Family Foundation at Columbus State
University in Columbus, Ga.; the
Scholarship Fund at Cumberland
College in Williamsburg, Ky.; and
many unheralded contributions to
those in need.
Mr. Paul received an honorary Doctor
of Laws degree from Cumberland
College in May, 2001. Columbus State
University presented him with an
honorary Doctor of Humane Letters
degree in May 2002. In 2004, he
received an honorary Doctor of
Humane Letters degree from Asbury
Theological Seminary.
Perhaps his business model can best
be summed up in these simple words,
spoken about the struggles of launching
a company with next to nothing and
growing it to a FORTUNE 125 company:
“We recognized we were going to
have some difficult times,” Mr. Paul
said. “But we are family-oriented here
and we try to express that with our
employees. We’ve always known, as
a family, we could get through any
difficult time.”
As the hurt in our hearts is slowly
replaced with the optimism that Mr.
Paul carried in his, remember his
words, “The success we’ve seen so far
has been miniscule compared to what
opportunities lay ahead for all of us.”
The Amos family thanks you for your
continued prayers.
Employee Matters
3
Quick Clips [ What’s happening around Aflac? ]
2014 Aflac
WorkForces Report
provides health care findings –
and drives media interest – from
USA TODAY to Los Angeles Times
The 2014 Aflac Workforces Report, the
fourth annual national study analyzing
forces impacting the trends, attitudes
and use of employee benefits, kicked
off with a bang! The AWR is sponsored
by Kip Havel, Communications and
Content Marketing, with the support
from the Marketing Insights team.
Media coverage driven by the USA
TODAY article “Many employees hit
with higher health care premiums” was
the second most popular story on the
homepage of USA TODAY’s website,
reaching more than 16 million online
viewers alone. The article has been
picked up by national top-tier media
outlets including MarketWatch (a Wall
Street Journal affiliate), Bloomberg Radio, CNN, Washington Post, CNBC.com,
Yahoo! Finance, Kaiser Health News,
Detroit Free Press, Green Bay Press Gazette
and many more.
Read and share the 2014 AWR at
workforces.aflac.com. Find the USA Today
article at www.usatoday.com and an L.A.
Times interview with Matthew Owenby,
Aflac vice president, Human Resources, at
latimes.com.
4
The Wall Street
Journal spotlights Paul
Amos in The
Morning Risk
Report
2013 Corporate Citizenship Report
See how Aflac employees make a
difference
On April 25, Paul S. Amos II, Aflac
president, participated in the Dow
Jones Global Compliance Symposium.
His remarks about the importance of
adapting a global brand to different
cultures — and languages — were
featured in that day’s Wall Street
Journal’s Morning Risk Report.
The 2013 Corporate Citizenship Report
details the many accomplishments
underscoring our dedication to making
a difference in the lives of employees,
customers and
the planet.
What it means
to act like a duck
Read the full
2013 Corporate
Citizenship Report
at Aflac.com.
2 0 1 3 C o r p o r a t e C i t i ze n s h i p Re p o r t
Find out more at wsj.com.
Paul Amos discusses Japan experiences
with Nikkei
In May, an interview featuring Paul S. Amos II,
Aflac president, was featured in the Nihon
Keizai Shinbun division of Nikkei, one of
the largest media corporations in Japan. The
publication, specializing in financial, business
and industry news, focused on Japan’s economic revitalization.
The translation of the interview can be found in the June files of the employee intranet.
AFLAC
IN THE
NEWS
isit Aflac in the News on the employee
V
intranet to stay informed about Aflac
and the insurance industry. The rolling news ticker spotlights breaking
stories from top global media sources.
Teresa White honored by
The Network Journal – 16th annual
“25 Influential Black Women in
Business” Achievement Awards
Teresa White, executive vice president and chief operating officer, Aflac
Columbus, was
recognized for
being at the
forefront
of
American
leadership and
symbolizing
diversity and
advancement
that has occurred across industry lines.
Read Teresa’s story at The Network Journal
website.
Audrey Boone Tillman talks the talk
With Talent Management
Talent Management magazine featured
Audrey Boone Tillman, executive
vice president, general counsel, Aflac
Incorporated, in
their April 2014
edition. In the article, she shares
how Aflac’s open
and constant culture of communication “makes
Aflac tick.”
The article is available at www.talentmgt.com.
5
The Network Journal honors Aflac
associate counsel as one of the
country’s top professionals
YRS.
Dan Lebish reflects on Columbia’s
five year mark
Dan Lebish, executive vice president, chief operating officer, Aflac
Group, whose interview was featured in the May 3 edition of The
State newspaper, talks of Columbia’s
growth from the 166 working at
Continental American Insurance
Co. five years ago to the nearly 900
employees working at Aflac Group
today.
On June 12, Tunisia Staten, Legal, was
honored during the 17th annual 40
Under Forty Achievement Awards
Dinner hosted by The Network Journal
in New York City. The award recognizes young African-Americans who are
“Reaching for Higher Goals” in their
careers while remaining committed to
their community’s development.
Read more about Aflac Group’s growth
strategy at TheState.com.
Read more about the awards and the
other honorees at prweb.com.
“HOW TO” REMINDER!
We have changed some of the content of Employee Matters to make it more interactive.
The addition of QR codes and Augmented Reality will make it easier to find additional
information and communicate more quickly. It will even make some of our stories
“come to life” when you view images tagged with the Envision mobile icon (see below)
through the FREE app.
Go to the App Store or Google Play to download a free app like Red Laser to read QR
codes. The Envision app is needed to read the images tagged with Augmented Reality.
Follow the directions below to download and start using. (If you have any difficulty, make
sure your WiFi is disabled and that your image is focused when scanning.)
Step 1
Step 2
Step 3
Download Envision
from the App Store.
View the image
through the app.
Watch the image
come to life!
Where’s the Duck ... print? The Aflac Duck is playing hide-and-seek in Employee Matters, and if you find the
duckprints somewhere in the pages of this issue you could win a prize.
When you find them, use the Envision app you downloaded to your smartphone and scan the image. Fill out
the information requested and then press send. All correct entries will be entered into a random drawing to win.
If you don’t have your phone, simply email the page number and location from your computer to
EmployeeMatters@aflac.com. DEADLINE: Aug. 20. Good luck!
Employee Matters
5
Employee Appreciation Week at Aflac Group –
loads of fun for everyone!
The week kicked off with a bang Saturday, May 17, for
Aflac Group employees and their families who either chose
the option of Riverbanks Zoo and Gardens or Carowinds
amusement park.
Carowinds amusement park isn’t called the thrill capital of
the Southeast for no reason. Employees and their families
enjoyed rides and attractions, including Boomerang Bay
splash area.
Visiting the Riverbanks Zoo and Gardens was fun for
everyone. From the different animals to the botanical garden,
employees and their families enjoyed a wonderful adventure.
With fun options for family adventures, employees were
sure to have a blast with their families.
Above left: Aflac Group 2014 EAW Planning Committee. Top center: Sabrina Jackson. Top right: Amy Dupont. Bottom from left: Kendrea Jones, Tameika Brown, Gina Leach, Shakina Prince, Yolanda Hamilton.
6
•••••••••••
•
•
•
•
•
••
•• •••
••••••••••••
•
•
•••••
•
•
•••
•
•
•
•••••••
•
•
•
•
•
•
•
•••
•• ••
Above left: Gordon Parisoe and his son. Top center: Jason Swinford. Top right: Leona Anderson, Dan Lebish. Bottom center: Audrey Williams, Breana Trapp. Bottom right: Colin Martin.
Employees were treated to snacks, prize drawings and fun.
While the work-day was filled with snacks, prize drawings
and even dress-up days for the week, employees kept the
fun going after work with a few evening and weekend events:
•E
njoying a movie on the lawn. Aflac employees and their
families showed up to watch a movie on the lawn and
had a blast. The movie on the lawn couldn’t have been
more of a family-friendly event.
• E
xploring EdVenture Museum. Aflac Group had the
museum to themselves for an exclusive night of fun with
their families. With eight spectacular galleries, there
was much to do at the biggest children’s museum in the
South.
•H
aving a blast at Finlay Park. Family Fest at Finlay Park
concluded the week for Aflac Group. The Kid Zone was
sponsored by Aflac Group and was a great way to bring
all families together.
Left: Melinda Miller, Ashley Smith, Nicole Arrington, Loren Phipps.
Center: Julie Watson, Damaris Williams. Right: Celena Spann.
Employee Matters
7
•••••••••••••
•
•••••
•
•
•••
Below: The Nuckolls family.
THE NUCKOLLS FAMILY in Oklahoma have been Aflac
customers since 2008. With an active family that includes
teenagers, they’ve discovered the value of having applied
for several Aflac insurance policies throughout the years.
8
Mrs. Nuckolls uploads their claims herself, and within 24 hours
she knows the amount of the benefit checks that she’ll be receiving.
They also know that their Aflac agent, Harvey “Sonny” Jacks, is
always just a phone call or text away – and ready to assist.
She recently sent a letter that explains
{ THE TRUE VALUE OF AFLAC } during
tough times
I applied for Aflac policies as an assurance to never have to use
them. You know Murphy’s Law: If I buy the policies, I will just be
spending money on the policies and never have to file claims and
it would be worth it to not have cancer.
Little did I know, my husband would be diagnosed with cancer just
four short years after having applied for the policies.
He is 43; that is too young, right? We weren’t supposed to have to
do this until we were a lot older.
We still have teenagers at home. One of them is a senior in high
school this year. I’m learning – that’s not cheap.
If it weren’t for Aflac helping to supplement what we have coming
in, with all the travel involved to M.D. Anderson and the expense
of having cancer, we would not have been able to afford her senior
pictures, invitations, trip, etc. My son, who is 14, wouldn’t be able
to participate in the sports he so loves.
Thank you Aflac for helping us through these tough times!
Scotti Nuckolls
Employee Matters
9
How is
Innovati n
changing the way Aflac does business?
by Keith Farley,
senior manager / Change Acceleration, Innovation Delivery Office
We
live in a constantly changing world. What
used to seem futuristic is now common-
place. Remember The Jetsons? The innovations in that
cartoon may have seemed out-of-reach at the time are
now here. Who would have thought that we would be
carrying computers in our pockets, video chatting with
friends, shopping in virtual malls and using battery-powered transportation? With the iPhone in your pocket,
using FaceTime on your iPad, buying all kinds of things
on Amazon and driving your Prius/Leaf/Tesla this is all
possible. What impact does all of this innovation have on
Aflac? Innovation is changing the way Aflac does business
and is a driver for revenue growth and competitive positioning. Additionally, innovation is integral to sustaining
the long-term future of Aflac.
10
INNOVATION IS CHANGING THE WAY
AFLAC DOES BUSINESS
Aflac recognizes the significant impact
innovation has on our business. In fact,
that recognition is why the Innovation
Delivery Office was created. The IDO
is a team of dedicated resources focused
on Accelerating Change Together. ACT
is Aflac’s way of engaging employees to help us modernize our business
processes and technologies so we can
all better serve our policyholders, accounts, field force and brokers.
INNOVATION IS A DRIVER FOR REVENUE
GROWTH AND ALSO COMPETITIVE
POSITIONING
The results of a PricewaterhouseCoopers survey of 1,757 executives
couldn’t be clearer: Innovation today is
a key driver of growth for all companies
regardless of sector or geography.
Leading companies are rethinking
their business models and approach to
growth via innovation. The most innovative companies are outpacing their
competitors, growing 16 percent faster
than the least innovative over the past
three years and expecting to grow revenue at more than double the global
average over the next five years.1
INNOVATION IS INTEGRAL TO SUSTAINING THE LONG-TERM FUTURE
OF AFLAC
There are many changes in the U.S.
marketplace and Aflac has to be able
to adapt as our market rapidly changes to proactively position Aflac to remain the leader in voluntary benefits.
As Aflac Chairman Dan Amos quotes
Wayne Gretsky, “A good hockey player
plays where the puck is. A great hockey
player plays where the puck is going to be.”
We are looking at where the puck
is going to be in the future and working
with the business units and leadership
to determine what Aflac needs to do to
get there.
While there is no simple roadmap for
success in innovation, there are numerous lessons that can be learned,
tailored and made to work for Aflac.
The IDO has sought advice from other
companies that have gone through an
innovation transformation, including
companies within and beyond our industry. What are we learning? We are
learning that employee adoption and
willingness to drive change, all in the
name of the customer, is key. That’s
what sets leading innovators apart.
Think of companies like Apple, Google
and Disney – they lead their industries
by creating unmatched customer experiences.
ACT has several initiatives on which it
will focus. The first area is on enrollment,
which is called the Joining Innovation
Strategic Initiative. The Joining Innovation Strategic Initiative will improve
our customer experience by addressing
key areas of channel dissatisfaction
surrounding the Joining process. We
will first focus on Joining at Aflac Group.
To implement the improvements in
Joining, we have already started assembling a cross-functional team including
representatives from all relevant areas
at Aflac Group and Individual.
We are leading with process innovation,
where we are taking an iterative approach and remaining agile. We need
to show incremental improvement
along the way and be able to pivot with
change. At the same time we are
working with the business to design
an optimal future-state, based on
customer personas and their journey
with Aflac. We know customer expectations are rising and want to position
Aflac to remain the industry leader.
Overall, ACT will look at what’s working at Aflac, what’s not and how we can
improve Aflac’s customer experience.
We are enabling necessary modernizations, and are encouraging breakthrough innovations. We are looking
to change processes into experiences,
building a customer-centric model.
But in order to get there, we need
everyone to be innovative in thinking,
thinking outside of the box and not
intent on the status quo. There isn’t a
situation where an idea has been successful at Aflac that didn’t need input
from multiple business units to make
it work. To that end, communication is
key.
“Innovation
distinguishes
between a leader
and a follower.”
Steve Jobs
Former American entrepreneur, marketer
and inventor. Co-founder, chairman and
CEO of Apple, Inc.
TO SHARE IDEAS AND INPUT, OR ASK A QUESTION email me, Keith Farley, at innovation@aflac.com.
1
www.pwc.com/innovationssurvey
Employee Matters
11
Columbia Young
Professionals Create
Time for Art
Art lovers with a heart for giving back attended
Columbia’s first-ever Time for Art silent auction on
April 3 and bid volunteer hours — not dollars — for
artwork donated by regional artists that included Aflac
and Aflac Group Young Professionals.
The event was sponsored by Aflac Group.
More than 30 artists, including Aflac employees Mary
Daniel, U.S. Operations; Nick Demko, National Sales
Recruiting; Dianne Neil, Resource Planning; and
Aflac Cancer Center patient Keldon Hemingway donated their work to the auction and, in turn, bid on
artwork.
Fourteen local non-profit agencies were present at the
event to help bidders find the right outlet for their
volunteer skills. Once the hours pledged by volunteers
have been served, they can pick up their ‘purchased’ art.
Figuring an average of $22 per volunteer hour, the 200+
attendees at the event pledged 2,667 volunteer hours
for the donated artwork. That translates to a dollar
amount of $58,674.
WANT TO GET INVOLVED? Find out more about Young
Professionals at your location by contacting your HR department.
Top row from left: Military Salute by Nick Demko,
Flower by Mary Daniel. 2nd row: Sunset II by Keldon
Hemingway. 3rd row from left: Mask by Dianne Neil,
Gervais Street Bridge by Lee Breur. Bottom row:
Saluda River Rocks by Rachel Parker.
12
21 DAYS | 48 STATES | 9,000 MILES ADD UP TO SUCCESS
Aflac employees cross the country for a cause
infants in the neonatal intensive care unit
was an easy decision to work with the
benefited from Ride for Miracles donations.
hospital and the Riders to help raise do-
“It really hit home for me when we toured
the NICU and pediatric intensive care unit,”
says Leatherwood. “Walking through the
clinic and seeing those tiny babies tore
me up. Some of them weigh less than
On May 2, James Leatherwood, Field
Channel Communications and Content
Marketing, and Billy Edmundson, Aviation
Services, followed in the tire tracks of past
Aflac Riders to begin a 21-day journey with
14 others that would lead them across all
48 contiguous states – and into the growing legacy of Scott’s Ride for Miracles.
Returning home May 23, the group, led by
a pound when they’re born. I knew that
the incubators that keep them warm and
nations for the Medical Center.”
Aflac has sponsored the ride all five years
since its inception. This year, both Leatherwood’s and Edmundson’s motorcycles
were covered with Aflac logos and the
familiar Duck.
some of the respiratory equipment that
“It was amazing to me how many people
help them breathe, were bought with
wanted to talk about Aflac,” Leatherwood
money from the Ride for Miracles. That’s
said. “Everybody knows the Duck and so
when I really understood why this ride is
many people have stories about how Aflac
so important.”
helped them. Those conversations gave
Edmundson was more familiar with the
Ride for Miracles, since many of the
me a chance to talk about how we were
helping the children by doing the Ride.”
Riders are members of the local Harley
“Riding that far wasn’t easy, but the
owners group, Painted Rock Chapter
doctors and nurses at Midtown Medical
#1010, where he serves as an officer.
Center are the real heroes of this story,”
“I’ve known most of the Riders for some
Edmundson says. “They’re the experts.
time and they all have their own list of
They do the hard work of helping these
reasons for going,” Edmundson says.
children and their parents. We just passed
“I’ve been blessed with three healthy boys
along the word about their mission and
and have never been in the position that
gave people a reason to donate. Was it
Ride veterans told rookies that they wouldn’t
some parents must endure with their babies
difficult? Yes. And I was tired when I got
really understand the significance of the
being in the hospital. My wife and I knew
home. But if I can help one child, then it’s
Ride until they saw, first hand, how the
about the Children’s Miracle Network, so it
all worth it.”
Scott Ressmeyer and calling themselves
the Miracle Riders, experienced rain,
snow and harsh Midwestern heat to help
raise more than a quarter-million dollars
for Children’s Miracle Network. Proceeds
will benefit Midtown Medical Center in
Columbus.
Above from left: James Leatherwood, Billy Edmundson.
Employee Matters
13
Have you heard of or interacted with a LeAP or ITA employee recently? Maybe you have and are not aware of it!
LeAP
+ITA
add something
fresh to Aflac’s
employee base
by Alicia Clampett
From left: Alicia Clampett, Samuel Shelton, Ashley Burbine.
+
Aflac has partnered with Students in Free Enterprise to recruit top graduating
talent nation-wide since 2005. SIFE was known as the world’s best and most successful program, helping university students to create community empowerment
projects and capturing that same progressive spirit for integration into the workplace. Aflac has enjoyed tremendous success attracting college graduates through
this program.
Today, several of those high-potential recruits hold various positions throughout
the company, ranging from leadership to individual contributor roles. In 2012,
the SIFE organization changed its name to Enactus to reaffirm its long-standing
commitment to using entrepreneurial action as a catalyst for progress. More clearly defined, Enactus represents a community of student, academic and business
leaders committed to using the power of entrepreneurial action to transform lives
and shape a better, more sustainable world. To complement SIFE’s name change
to Enactus, Aflac changed its SIFE program name to LeAP, which stands for
Leadership and Analyst Program.
The Information Technology Apprenticeship, a technological employment program,
serves in the same capacity that LeAP does, only exclusively in the field of IT.
Now, LeAP and ITA at Aflac, administrated by the University Relations department
14
within Talent Acquisition, exist as viable staffing solutions to identify and
recruit high-caliber emerging leaders
and individual contributors with an
aim to attain measurable benchmarks
and execute various talent succession
strategies throughout our organization.
LeAP and ITA both have rotational
qualities and provide recent college
graduates with relevant and practical
work experience in their related majors,
disciplines and fields of interest. These
programs are designed to provide career development and job-enrichment
opportunities, while allowing the employees to grow into Aflac’s future
workforce of professional and leadership talent.
“I was attracted to LeAP because it
presented me with a two year rotation throughout a department that
I had great interest in,” said Ashley
Burbine, LeAP analyst for Compliance.
“As a young professional who has recently finished my Masters in Health
Administration, I understand that although I have the education, I still need
experience. This program continues to
develop my leadership skills while giving
me day-to-day experience in Compliance.”
As participants of the programs, LeAP
and ITA employees undergo a two-year
rotation throughout the division of
their career interest and benefit from
coaching, mentorship, leadershipbuilding courses and unmatched work
experience. At the same time, Aflac
benefits from their fresh ideas and
perspectives.
“Both LeAP and ITA are instrumental
programs in helping emerging leaders to
cultivate such a mindset to reach every
respective destiny.”
Samuel Shelton
manager, University Relations
Back row from left: Cameron Tinker, Alicia Clampett, Barry Odum, Audrey Carter, Ashley Burbine, James Johnson.
Front row from left: Courtney Hall, Samuel Shelton, Jacquelyn Sanders, Sabella Falls.
Cameron Tinker, a graduate of
Louisiana State University, has been
in his ITA rotation for a year and has
already been exposed to four different departments within the division.
“My personal goals are to get as much
exposure as possible in the process and
to network with people both in and
out of IT. Because of the apprenticeship,
I’m a full-time employee already, and I
look forward to settling into a permanent home at the end of my rotation.”
Whether in Aflac’s home office or in
the field, the alumni of LeAP and ITA
possess the mindset and skills necessary to succeed in the rewarding corporate environment of one of America’s
leading companies.
To be eligible for either of these programs, Enactus (SIFE) involvement is
preferred, but not mandatory. Applicants
must be a current year graduate, and
internal employees are also eligible.
Aflac internship and strong extra-curricular involvement are also preferred
when choosing from eligible candidates.
Employee Matters
15
How do I win? You’ll need to download Communicorp’s Envision app in
order to view the AR triggers on these pages and see them come to life.
Hurry, the first 100 people to download the app will win a $10 Duck Bucks gift
certificate! Contest ends August 25, winners will be notified by email.
Scan the QR code to the right or go to www.communicorp.com/envisioncontest to download
the FREE app. See page 5 for more instructions on using the Envision app.
COMMUNICORP
+ AFLAC
Have you ever wondered what goes on in the
two-story glass building across the parking
lot from the Aflac Tower? It’s where marketing
magic happens for Aflac and a number of other
FORTUNE 500 companies such as Porsche Cars
North America, The Ritz-Carlton and Randstad.
You may have already enlisted Communicorp’s
help with your latest brochure or event logo, but
do you know the full scope of marketing services that Communicorp offers, as well as the
technology, awards and certifications they’ve
collected?
Communicorp isn’t just a print shop with design
services. It’s the 21st century – and for years
it’s been keeping up with market demand by
offering a comprehensive suite of solutions.
SECRET’S
BEHIND
GLASS
THE
Ever see a duck strut?
Scan the big blue “C” with
your smartphone to witness.
IT’S TIME TO REVEAL A LITTLE SECRET –
EMERGENT TECHNOLOGY IS AVAILABLE AT
COMMUNICORP TODAY AND IS USED TO HELP
GROW AFLAC’S BUSINESS.
technology with their expertise in variable data printing and you’ll get targeted
marketing campaigns with personalized
messaging.
Communicorp handles everything from
print to digital, from cross-channel marketing to the newest display components like
augmented reality, app development and
eCommerce storefronts. Communicorp
bridges the gaps in everyday business
using cutting-edge technology and awardwinning creativity.
YOU DON’T NEED ANOTHER GIMMICK – YOU
NEED AN EXPERT GUIDE WITH INTEGRATED
SOLUTIONS.
They leverage some of the most modern
equipment available. From the Heidelberg
10-color press — which is one of just two
of its kind in the U.S. — to the Digital Web
Press, they consistently produce awardwinning work.
Communicorp offers leading-edge digital
print capabilities, including Web and sheetfed presses to produce the highest quality
work, quickly and efficiently. Pair this
16
THE
If your goal is to drive traffic and revenue
through an enhanced customer experience,
a cross-channel campaign could be an
affordable solution that yields a high return.
Such a program features a combination
of tactics to spread a cohesive advertising
and marketing message across various
channels – print, email, social media, online ads, landing pages and even promotional products.
AUGMENTED REALITY IS THE NEW REALITY.
PERIOD.
According to Forbes, 59 percent of executives would rather watch a video
than read.
“C
”
5O
“C
”
%
rp
Communico
CAN YO
SCAN THE COMPUTER ABOVE WITH YOUR SMARTPHONE.
Read how Communicorp developed a customized Marketing
Automation solution for Randstad that successfully systemized
the ordering process of their Marketing Assets across 4,500
branch locations.
According to FishEye Media
Productions, 25% of web usage
is from a mobile phone – up
from 14% in 2012.
Communicorp’s Marketing Services
team has won numerous awards
and recognition from well respected
organizations in the industry. Over the
last four years they have included
21 for Aflac projects awarded by PIAG.
Communicorp can make that happen
through a trigger activated with a smartphone app.
Augmented Reality opens revenue and
marketing opportunities throughout the
marketing mix. It increases engagement
by offering consumers an enhanced experience, blending real and virtual worlds
with the smart devices consumers use
every day. This mobile-friendly interaction
is the growing choice of more and more
people.
Equally important, AR offers the benefit
of real-time data collection for powerful
tracking and analytics that provides return
on marketing investment information.
Results on campaign and program effectiveness are often available in time to
make course corrections while they are
still in progress. AR can utilize different
targeted messages, which can then be
segmented by geography.
ore you can do
tm
ha
w
rp
Communico
Q2 Insights projects a 50%
increase in the adoption
of marketing automation
technology in 2015.
21
Trends show that more companies are
realizing the value of cross-channel
marketing.
ore you can d
o
tm
ha
w
25%
U FEEL
THE AT
TRACTIO
According to Econsultancy Cross-Channel
Marketing Report 2013: Of respondents,
• 43% are likely to integrate online
content with their display or print content.
• 34% are using social media marketing –
up 6% over the previous year.
N?
The
right
crea
te a
magn pr
int an
d de
etic
They
sign
fie
tegic draw yo ld that’s tools
u in
integ
irres
to
istibl
rate
d pr execut
e.
e
int ca
with
GET
mpaig
Kathy Oates,
new
ST
ns.
ideas IMUL
and
ATED
at
ou
YOU’RE INVITED TO
our
r co
The
tool
ENERGIZE YOUR IDEAS
Comm ffee &
kit st
AND GET REFRESHED AT
unico desser
ation
t ba
s
rp To
ol Kit r…at
Ev
ent.
MAY
16TH
CSC
1:0
BUILD 0 P.M
.
ING,
4TH
Comm
FLOO
unico
R
rpfo RSVP to
rAfla
MAY 16, 2014
cMar
1:00 PM
ketin
g@
CSC BUILDING, 4TH FLOOR
aflac
.com
RSVP TO
stra
CommunicorpForAflacMarketing@aflac.
com
The Aflac Service Excellence team hosted the Communicorp Tool Kit Event to increase interest and
understanding of Communicorp’s print and design capabilities. The campaign’s targeted message
was incorporated across several channels and included fresh and unique touchpoints such as:
save-the-date email with clickable RSVP, coffee-stained napkin invite, magnet reminder and K-cup
as well as creative signage, promotional product giveaways and more!
59%
DID YOU KNOW?
According to Forbes, 59%
of executives would rather
watch a video than read.
Mobile AR will generate
1.4 billion downloads
in 2015, according to
Juniper Research.
SCAN THE AD AND BECOME COMPLETELY IMMERSED – YOU MAY EVEN GET WET!
Consumers want the power to interact, share and buy from flyers, ads, catalogs and
more – on the spot. Communicorp worked with RealTree, an outdoor clothing and
gear manufacturer, to create a unique experience. This ad was created to promote
their new camo pattern at an annual trade show.
CUSTOMERS DO MORE WITH MARKETING
AUTOMATION SOLUTIONS.
Communicorp is also leading the industry
by implementing other emergent marketing technologies. From eCommerce and
Digital Asset Management systems, to
our Print on Demand solution, marketing
technologies help eliminate major challenges
for customers by improving operations,
streamlining processes and systemizing
repetitive ordering and printing tasks.
An example of Marketing Automation
Solutions is Duck Gear, which enables
Aflac employees and field representatives
to easily order business cards, incentive
items and more — at their convenience —
with a centralized online portal. Go to the
employee intranet Quick Action links >
Classified/Employee Perks > Duck Gear.
Communicorp has ushered in a 30 percent
productivity improvement using the Digital
Asset Management system. Companies
like The Ritz-Carlton and Char-Broil have
also implemented it to deliver a streamlined
asset management experience that’s
easy-to-use and convenient.
BE PROUD OF COMMUNICORP’S ACHIEVEMENTS.
Over the years, Communicorp has made
a lot of customers happy and produced
imaginative and creative projects of
top-notch quality. They’ve been recognized
as an industry leader through awards and
best practice certifications including:
PIA, PIAG, ADDYs, ISO 9001, G7 Master
Certification, FSC and the Better Business
Bureau.
SEE WHAT’S POSSIBLE.
Have a new project or marketing opportunity?
Bring it on! Let Communicorp show you what
more we can do together.
Contact a friendly advisor at:
communicorpforaflacmarketing@aflac.com today.
Employee Matters
17
Fast and accurate emergency communication 24 / 7 / 365
Streamlined notifications lead to
The SMART way to stay in touch
Aflac has an Urgent Notification System for around-the-clock
notification to employees about critical events such as severe
weather and building closures. The system can send Short
Messaging Service messages and emails, as well as deliver
information to office, cell and home phones.
In your Personal Profile you can update home, work and cell
numbers. If your cell phone was provided by Aflac, you are
required to have that number entered here as well. All information is secure and access to that information is strictly
limited.
The system also allows employees to acknowledge calls and
to provide status information to the sender. It has been used
successfully several times over the last two years during
severe weather events and building closures. Repeated messages
will be sent until you acknowledge receipt.
Take an active role in emergency preparedness and safety –
update your contact information now!
Do your part
All contact information in the Urgent Notification System
is downloaded directly from the Human Resource SAP
system weekly. Ensure you are contacted in an emergency
by confirming your contact numbers at Employee intranet >
Employee Services > Self Service > Personal Information.
A
PLAN
B
PLAN
Aflac employees make waves to fight childhood cancer
In May, more than 30 Aflac employees, their families and friends traveled to Lake Spivey in Jonesboro, Ga. to participate in the
second-annual Swim Across America open water event benefiting the Aflac Cancer and Blood Disorders Center. Team Aflac
raised more than $11,800 to benefit Dr. Tobey MacDonald’s brain tumor research and fellowship funds for Dr. Thomas Cash.
Led by team captain Brian Abeyta, vice president, Center of Excellence, the group had five individuals place in the top three in
their respective distances. Tamer Ibrahim, operations analyst, Financial Planning, was the team’s
top fund raiser, raising more than $1,000 for the event.
“I enthusiastically support Swim Across America because
it benefits the Aflac Cancer Center while combining two
things I am passionate about: fighting cancer and fitness,”
says Abeyta. “Get and stay involved!”
Right: Team Aflac employees and their family participants include: Brian Abeyta, Jacob
Abeyta, Tori Abeyta, Nyssa Goodroe, Tamer Ibrahim and Elizabeth Reynolds.
18
Inserts & mails
an average of
22
MILLION
216
THOUSAND
Inserts & mails
an average of
impressions
per month.
policies (Promise
Packets) monthly.
letters
monthly.
Prints an
average of
2.3
MILLION
WOW
DID YOU KNOW?
AFLAC’S SUPPORT SERVICES – PRINT AND MAIL SERVICES:
Operates an IJ20
inkjet printer that prints
872
COLOR IMPRESSIONS
per minute
and
1,744
B/W IMPRESSIONS
per minute.
Prints an average of
Houses paper rolls
approximately
7
MILES
LONG
that could reach
from the Support
Center to PSA.
15-20
THOUSAND
claims checks per day.
That’s approximately
$
10
MILLION
being sent to our
customers every day!
Employee Matters 19
Aflac Bright Ideas:
Know a better way?
Aflac Bright Ideas is the place for you
Aflac’s success is based on being ahead of the curve. Be part of the innovation by visiting the employee portal and submitting
your Bright Ideas often! While there, check out the other features that simplify Aflac’s employee recognition programs.
VISIT THE EMPLOYEE INTRANET > Employee Services > Recognition > Launch Now > Bright Ideas.
def • i • ni • tion
The
“agile”movement proposes alternatives to traditional project management.
Agile approaches are typically used in software development to help businesses
respond to unpredictability and provide opportunities to assess the direction of a
project throughout the development lifecycle. This is achieved through regular
cadences of work, known as sprints or iterations, at the end of which teams must
present a potentially shippable product increment. By focusing on the repetition of
abbreviated work cycles, as well as the functional product they yield, agile methodology is described as “iterative” and “incremental.”
20
Are you taking advantage of Aflac’s learning opportunities? The skills you need to advance your career — and Aflac’s position in
the marketplace — are just a few clicks away.
123456
Things I learned from
Corporate Learning
Matt Mansfield began his career at
Aflac in 2010 as an analyst in Advertising Compliance. He is currently a
senior manager in Regulatory Compliance and has taken advantage of
Aflac’s corporate learning opportunities
over the course of his career here.
The class helped me to know how to
best connect with others here at Aflac,
whether it’s up or down the chain of
command and how to efficiently use
everyone’s time.
Here, Matt answers a few questions
about his impressions of the recent
transformation in Corporate Learning.
A > Yes. I liked the fresh format of the
class and there seemed to be a renewed
energy and focus in the department. I
must admit that some of the classes I
took prior to this transformation had
started to feel a bit dated and repetitive,
so I’m eager to continue exploring
what’s being offered now. Harvard
ManageMentor has also been a great
addition over the last year or so.
Q > How many classes do you estimate
you’ve taken?
1
A > Just off the top of my head I’d say
approximately 20. That number includes online and instructor-led classes, as well as Harvard ManageMentor
curriculum. I began taking the classes
within the first three months of my
arrival at Aflac.
Q > You must be extremely busy since
becoming a senior manager. How do
you justify the time it takes for continuing education?
A > Actually, time management is one
of the takeaways of these classes. The
class I took in March, Managerial
Effectiveness, was engaging and useful.
We worked with our internal trainers
who did a great job and also had the
opportunity to learn from outside
vendors and co-workers from other
areas in the organization.
2
Q > Have you noticed any changes in
Corporate Learning recently?
3
Q > What drives your pursuit of
knowledge?
A > Part of it is an inner drive to succeed – I’m not one for coasting. But
also I actually find a lot of the subject
matter to be interesting. It’s obvious
that the entire Human Resources organization is committed to building a
best-in-class training program to support the career development of Aflac
employees. I want to take advantage
of the opportunity.
4
Q > What helps you tailor your study
load?
A > I have found the Harvard ManageMentor classes helpful when looking
to sharpen a specific skill or add
structure to a project I am working
on. I appreciate that I’m getting instruction from a world-class institution
when it’s convenient for my schedule.
5
I can usually find a class that is applicable to my circumstances and I can
take the classes at my own pace.
Q > What would you like to say about
Corporate Learning?
6
A > That we’re fortunate to have them.
I was lucky to participate in one of the
first leadership classes that Corporate
Learning offered since they reworked
their content. There’s a new excitement
and energy there that is really encouraging. I feel blessed to work for a company
that is willing to put so much into the
development of its employees.
INTERESTED IN CAREER
ADVANCEMENT? From the Quick Action
Links on the Employee intranet main page,
select Aflac Academy.
Employee Matters 21
New Faces
Akeevia Gunn
ATLANTA
Aflac Benefit Solutions
Leona Anderson
Sandra Betterly
Chan-Tel Gates
Marlita McBride
Account Managers
Customer Service
Customer Service
Marissa Felder
Vernetta Bryant
Latisha Burke
Laquae Cummings
Deondra Dunbar
Terrell Glover
Ashley Golphin
Frances Hilton
Kimberly Holmes
Tammy Honnell
Account Managers
LAS Premium Processing
Renee McClam
Carmen Mercado
Kalita Sistrunk
Tyrell Thompson
Lorenzo Waiters Jr.
Julius Williamson
Customer Service
Customer Service
Account Managers
Claims
Claims
Customer Service
Customer Service
Customer Service
Customer Service
Customer Service
Account Managers
Customer Service
Customer Service
Large Account Services
Account Managers
Nyqetta McBeth
Premium Collection
and Billing
COLUMBIA
22
COLUMBUS
Paula Ainsworth
Katrina Barnes
Chelvie Carter
Lisa Chapman
Claims
Columbus Premium
Processing
Taleigha Coley
Brian Collard
Dawn Culpepper
Justin Dean
Cameron Dowless
Meghan Dunn
Cobi Earl
Jessica Folmar
Ashley Fortenberry
Thomas Foster
Christina Frost
Christina Gibson
Shantell Hill
Caleb Huffstetler
Dustin Lyon
Titayae Mack
Sales Training
Recon
Claims
Claims
Claims
Amy Barylak
Broker Sales
Columbus Premium
Processing
SEMO
Claims
Columbus Premium
Processing
Strategic Sourcing
Jeff Gill
Joseph Hamilton
Claims
National Sales Recruiting
Jeffrey Hansen
Christine Harpster
Juanita Harrison
Unique Jackson
Vernice Jones
Sean Ketchum
Noelia Knapp
Lindsey Lehman
Claims
Claims
Claims
Claims
National Accounts
Support Services
Claims
Claims
Claims
Claims
Policy Service
Digital Marketing
Claims
Policy Service
Enrollment
New Business
Employee Matters
23
Say “hello” to some of Aflac’s newest employees.
Robert Mallard
Support Services
Linnette Moreno
Customer Service Center
Rebecca Patterson
Analytics
Susan Muse
Financial
Tiffany Nixon
Andre Peters
Courtney Peterson
Jonelle Pettaway
Leah Ross
Shana Rutledge
Policy Service
Joshua Myers
Jay McLoughlin
Derivative Accounting
Matthew Shreve
Michelle Mata
Instructional Design
Cost Accounting
Policy Service
24
Christina Martin
Policy Service
DeAndre Smith
Training Delivery
Kelsey McDermott
Tammy McGrotha
Claims
Tara Norris
Jeff Odachowski
Zachary Owens
Sheri Poissant
Maira Ramirez-Ortiz
Corrin Riley
Erin Shepherd
William Shilkett
Bridget Stringer
Arielle Sutton
Financial Control
Amber Sage
Dawn Schneider
Tanya Shelton
Robert Smith
Sheena Smith
Kaitlyn Spencer
Strategic Sourcing
North Territory
Claims
Claims
Analytics
Instructional Design
Southeast Territory
Jean Miller
Policy Service
Marketing
Tax Department
Policy Service
Courtney Thomas
Claims
Amber Williams
Claims
Nicole Thompson
Renee Topolosky
ShaRhonda Tukes
Claims
Luis Vargas
Chandra Warrior
Tiarra Williams
Derek Wolfe
Leslie Young
AnnJillian
Youngblood
Asset Management
Claims
Policy Service
Policy Service
COMMUNICORP
Claims
Scott Willard
Account Suppport
Christina Zanoff
Angel Chuaychoo
Customer Assurance
Simone Henderson
Fulfillment
Employee Matters
25
All in the Family
CONGRATULATIONS TO
Tyler Agypt, who was promoted from application
developer to senior application developer, IT.
Joy Alexander, who was promoted from corporate
recruiter to corporate recruiter II, Talent Acquisition.
Carmen Allen, who was promoted from customer
service specialist II to customer service specialist III,
Customer Service Center.
Cary Allen, who was promoted from business process
analyst II, Aflac Group, to senior enrollment compliance
coordinator, Compliance.
Timothy Allen Jr., who was promoted from customer
service specialist I, CSC Nebraska, to customer service
specialist II, Customer Service Center.
Nicole Arrington, who was promoted from account
relations specialist II to account manager I, Client
Services.
Carmen Baker, who was promoted from customer
service specialist I, CSC Trainees, to customer service
Christian Baker, who was promoted from customer
service specialist III to customer service specialist IV,
Jackie Barker, who was promoted from lead specialist,
NBS Overhead, to supervisor, Customer Service Center.
Jacqueline Barnes, who was promoted from supervisor,
Operations, to manager, Field Contracting Core Processing.
Sharona Barrocales, who was promoted from customer
Jonathan Barron, who was promoted from recruiting
specialist III, Talent Acquisition, to executive assistant III,
Corporate Communications.
Jamey Bass, who was promoted from documentation
specialist III, Administration Document Control, to associate administration trainer, Administration Training.
Alan Baumann, who was promoted from financial analyst,
Financial, to supervisor, Premium Process LAS.
Richard Beatty, who was promoted from customer
Adam Bell, who was promoted from business systems
analyst II to senior business systems analyst, IT.
Shawntay Bellamy, who was promoted from partnership
accounting specialist to partnership control coordinator,
Partnership Control.
Michelle Blackburn, who was promoted from quality
auditor to senior quality auditor, Quality Assurance.
Robin Blackmon, who was promoted from manager,
Compliance, Policy and Reporting, to senior consultant,
Total Rewards Admin.
Krista Blankenship, who was promoted from customer
Nicole Bowers, who was promoted from supervisor,
software testing, to manager, TQM and Reporting.
26
Brionda Braggs, who was promoted from customer
Monica Cooper, who was promoted from customer
Crystal Brown, who was promoted from customer service
specialist II to customer service specialist III, Customer
Service Center.
Amanda Cumbie, who was promoted from accounting
specialist I, Policy Service, to advertising compliance
analyst I, Compliance.
Debra Brown, who was promoted from claims specialist I
to claims specialist II, Claims.
Brandon Curry, who was promoted from claims specialist III,
Claims, to operations analyst I, Business Analytics.
Dixie Brown, who was promoted from executive assistant III
to coordinator, Government Relations.
Chavon Davis, who was promoted from underwriting
specialist I to underwriting specialist II, Corporate
Underwriting.
Pamela Brown, who was promoted from technical
support specialist, IT, to workflow coordinator, Special
Investigations.
Shannon Davis, who was promoted from software tester II
to senior software tester, TQM and Reporting.
Pierre Brunache, who was promoted from human
resources generalist III to human resource consultant,
Human Resources.
Kirsten Dimon, who was promoted from customer
Shamia Burroughs, who was promoted from account
manager I, Client Services, to account manager III,
Account Manager LAS.
Nehemias Duarte, who was promoted from resource
planning analyst I to business process analyst II, Pre-Sales
PIC.
Hannah Burton, who was promoted from financial reporting accountant II, Compliance, Policy and Reporting,
to senior accountant, Financial.
Kitrell Duncan, who was promoted from quality auditor,
Quality and Audit, to group enrollment specialist, Group
Implementation.
Harchell Byers, who was promoted from customer
Theresa Dunnivan, who was promoted from payroll analyst
to senior payroll analyst, Payroll.
Angela Byrd, who was promoted from legal research
assistant I, Legal, to senior quality auditor, Quality
Assurance.
Marshae Capers, who was promoted from customer
Aimee Carstarphen, who was promoted from business
process consultant to manager, Sales Reporting.
Kerri Carstens, who was promoted from merchandise
CSR II to sales assistant III, Supply Chain Management.
Erica Carter, who was promoted from specialist III to
lead specialist, Claims.
Tina Catlin, who was promoted from accounting specialist II,
Premium Collect and Billing, to account manager I,
Client Services.
Erica Cavanagh, who was promoted from accounting
specialist III to lead specialist, Premium Processing LAS.
Brittany Clark, who was promoted from claims specialist III
to lead specialist, Claims.
Kimberly Cofield, who was promoted from customer
Michael Collins, who was promoted from operations
analyst II, Policy Service Resource Management, to
business process analyst III, Quality Assurance.
Falana Cooper, who was promoted from customer
Lashana Cooper, who was promoted from accounting
specialist II, Premium Collect and Billing, to accounting
specialist III, Major Group Accounts.
Toni Elliott, who was promoted from claims specialist I
Ricky Elsey, who was promoted from field compensation
analyst, Field Compensation Specialty Team, to exchange
operations coordinator, Exchanges and Enrollment.
Robert Fewell, who was promoted from accounting
specialist III to lead specialist, Premium Process LAS.
Lisa France, who was promoted from accounting specialist I to accounting specialist II, LAS Reconciliation.
James Friberg Jr., who was promoted from senior business systems analyst to business process consultant, IT.
Scottie Frost, who was promoted from manager to
senior manager, IT.
Michael Fryer, who was promoted from senior application
developer to technical consultant, IT.
Luanne Gentry, who was promoted from senior manager,
IT Application Services OH, to second vice president,
Enrollment Technology and Management.
Rhonda German, who was promoted from claims
specialist I, Claims, to documentation specialist III,
Administration Document Control.
Tillman Gibbs, who was promoted from customer
Kerry Gibson, who was promoted from claims specialist I
Nancy Gilliland, who was promoted from customer
Miriel Golden, who was promoted from customer service
specialist I, CSC Trainees, to customer service specialist II,
Johnese Graham, who was promoted from customer
Casey Graves, who was promoted from manager, Field
Force Planning, to senior consultant, Total Rewards
Administration.
Latoyia Green, who was promoted from account service
specialist II to account service specialist III, New Business.
Frank Haigler III, who was promoted from pre-processing
specialist, Imaging, to customer service specialist II,
Felecia Huling, who was promoted from claims specialist I
John Hull, who was promoted from senior manager,
HR Business Partners, to director, Total Rewards.
Amber Inda, who was promoted from customer service
specialist I, CSC Nebraska, to customer service specialist II,
Nicholette Indovino, who was promoted from lead account
service specialist, New Business, to account manager I,
Client Services.
Tracy Haisley, who was promoted from group marketing
consultant to manager, Group Marketing.
Candice Jackson, who was promoted from broker custom
case executive, Group Marketing, to manager, Aflac Benefit
Solutions.
Roger Hanna, who was promoted from accounting
specialist II, Premium Collection and Billing, to account
manager I, Client Services.
Patti Jenness, who was promoted from administrative
assistant, Policy Service, to executive assistant I,
Enrollment Tools.
Doris Harvey, who was promoted from senior broker
account executive to manager, ABS Broker Support.
Daquandre Johnson, who was promoted from claims
support specialist II, Administrative Support, to claims
specialist I, Claims Trainee.
Yolanda Hayes, who was promoted from customer service specialist II to customer service research specialist,
Customer Service.
Shaun Haywood, who was promoted from claims
specialist I to claims specialist II, Claims.
Oree Heard Jr., who was promoted from senior project
manager to senior manager, IT.
Christopher Heinsen, who was promoted from exchange
strategy consultant to exchange sales and training
consultant, Exchanges and Enrollment.
Penny Henderson, who was promoted from lead specialist,
Premium Collect and Billing, to supervisor, Premium
Processing LAS.
Paul Hicks Jr., who was promoted from operations
analyst I, Claims Support Services, to operations analyst II,
Policy Service.
Ivy Hines, who was promoted from college recruiter,
Talent Acquisition, to senior operations analyst,
Business Analytics.
Angela Hodnett, who was promoted from business
process consultant, Pre-Sales PIC, to business quality
manager, Aflac Trust.
Cindy Hofstetter, who was promoted from project
manager I, IT, to compliance business consultant, Aflac
Trust.
Arleshia Holloway, who was promoted from claims
Christina Holmes, who was promoted from customer
service specialist IV, Customer Service Center, to lead
specialist, NBS.
Tess Hook, who was promoted from account service
specialist II to account services specialist III, New
Business.
Christy Hooks, who was promoted from lead quality
auditor to supervisor, Quality and Audit.
Lori Horton, who was promoted from specialist I, Claims,
to training development specialist, Training Content.
Gerald Johnson, who was promoted from customer
Sarayah Johnson, who was promoted from customer
service specialist II to senior customer service specialist,
Shaquita Johnson, who was promoted from documentation specialist III, Administration Document Control,
to business process analyst I, Claims.
Kathleen Kappelman, who was promoted from account
service specialist II to account services specialist III,
New Business.
Felicia Kempson, who was promoted from customer
Chris Knox, who was promoted from manager to senior
manager, IT.
Daniel Labrador, who was promoted from accounting
specialist III, Premium Processing LAS, to account
manager I, Client Services.
Emily Lanham, who was promoted from account
manager III, Account Manager LAS, to senior corporate
recruiter, Talent Acquisition.
Earl Lawrence II, who was promoted from partnership
control coordinator to partnership control coordinator II,
Partnership Control.
Angelic Lewis, who was promoted from customer service
specialist III to customer service specialist IV, Customer
Service Center.
Kimberly Little, who was promoted from senior group
set-up specialist, Group Setup, to group enrollment
specialist, Group Implementation.
Meredith Lockhart, who was promoted from customer
Pamela Lunbeck, who was promoted from customer
Paola Machado, who was promoted from Hispanic
marketing analyst, Worksite Segment Marketing, to national sales recruiting consultant, National Recruiting.
Colin Martin, who was promoted from supervisor,
Premium Collection and Billing, to manager, Premium
Processing LAS.
Kirstin Marvin, who was promoted from pre-processing
specialist, Imaging, to account service specialist II,
Triage Unit.
Michelle Mata, who was promoted from customer
service specialist II, CSC Trainees, to customer service
specialist III, Customer Service Center.
Toshika McClinton, who was promoted from customer
service specialist II to senior customer service specialist,
Customer Service.
Sara McCormick, who was promoted from compliance
analyst II to senior product compliance coordinator,
Compliance.
Valerie McDougle-Gaba, who was promoted from customer service specialist I, CSC Nebraska, to customer
service specialist II, Customer Service Center.
Jill McGee, who was promoted from executive assistant II to government relations specialist, Government
Relations.
Kimberly McGhee, who was promoted from claims
Erin McGruder, who was promoted from customer
Marvin McKnight, who was promoted from compliance
analyst I to compliance analyst II, Compliance.
Bryan McMeen, who was promoted from actuary II to
actuary III, Planning and Rerating.
Samuel McWhite, who was promoted from claims
Margaret Meyer, who was promoted from compliance
accountant I to compliance accountant II, Compliance,
Policy and Reporting.
Angela Middleton, who was promoted from human
resources generalist II to senior human resource generalist, Human Resources.
Melinda Miller, who was promoted from account manager I,
Client Services, to account manager III, Account
Manager LAS.
Yolanda Mills, who was promoted from account manager III,
Client Services, to supervisor, customer service,
Customer Service.
Randall Mimick, who was promoted from customer
Natonya Mims, who was promoted from claims specialist I
Miguel Molina, who was promoted from business process
analyst II, Transformation, to senior strategy analyst,
Business Analytics.
Stacey Moran, who was promoted from software tester I
to senior software tester, IT.
Employee Matters
27
Jennifer Moss, who was promoted from analyst to
developer, IT.
Mary Rogers, who was promoted from senior analyst
to enterprise risk management consultant, ERM Office.
Eillim Muniz-Ortiz, who was promoted from senior
print and communication services specialist to translator coordinator, Marketing Print/Communication.
Rene Rubio, who was promoted from market consultant,
Sales Operations OH, to manager, analytics, Sales Analytics.
Lindsay Murillo, who was promoted from customer service
specialist III to customer service specialist IV, Customer
Service Center.
Joshua Myers, who was promoted from customer service
Kylie Negrete, who was promoted from customer service
specialist I, CSC Nebraska, to customer service specialist II, Customer Service Center.
Tiffany Nixon, who was promoted from customer service
Kristen Norris, who was promoted from account relations
executive II to business process analyst III, Acct Relations
East.
Sean Outaoui, who was promoted from accounting
specialist II, Premium Collection and Billing, to accounting
specialist III, Premium Processing LAS.
Linda Parker, who was promoted from implementation
specialist, Premium Collect and Billing, to business
systems analyst I, Process Alignment and Control.
Sarah Petway, who was promoted from actuary III to
actuary IV, Actuarial Valuation.
Jennifer Phiffer, who was promoted from claims
Sheri Poissant, who was promoted from customer
Carrice Quinnie, who was promoted from customer
service specialist I, PS Direct Ops, to senior print and
communication services specialist, Marketing Print/
Communications.
Renee Ragan, who was promoted from human resources
specialist to human resources specialist IV, HR Business
Partners.
Maira Ramirez-Ortiz, who was promoted from customer
Kimeca Renwrick, who was promoted from claims
Polly Rhodes, who was promoted from claims specialist II,
Claims, specialist III, Special Investigations.
Kevin Robinson, who was promoted from claims specialist I
Shanika Robinson, who was promoted from electronic
data specialist I, Electronic Data Entry Team, to account
systems analyst I, Group Implementation.
Lindsay Rodriguez, who was promoted from contract
specialist III, Field Contracting Core Processing, to PIC
specialist, Pre-Sales PIC.
David Rogers, who was promoted from project manager II
to senior project manager, IT.
28
Angela Ruff, who was promoted from customer service
specialist II to customer service specialist III, Customer
Service Center.
Amanda Rutherford, who was promoted from customer
Ebony Sampson, who was promoted from customer
service specialist IV to lead specialist, Customer Service
Center.
Janette Sanchez, who was promoted from customer
Jennifer Scott, who was promoted from investigator I
to investigator II, Special Investigations.
Lindsay Sestito, who was promoted from senior group
set-up specialist, Group Setup, to group enrollment
specialist, Group Implementation.
Marnecia Shuford, who was promoted from customer
Kristin Shupe, who was promoted from customer service
specialist I, CSC Nebraska, to customer service specialist II,
Daniel Sims, who was promoted from customer service
Angela Singleton, who was promoted from claims
Chris Small, who was promoted from senior application developer to technical consultant, IT.
Amy Smith, who was promoted from executive assistant I
to executive assistant II, Compliance.
Calvin Smith, who was promoted from senior project
manager, IT Project Management Office, to senior manager,
IT ERP.
Catidra Smith, who was promoted from account service
specialist I to account service specialist II, New Business.
Dana Smith, who was promoted from group implementation coordinator II to enrollment materials coordinator,
Group Implementation.
Deandre Smith, who was promoted from customer
Tara Smith, who was promoted from customer service
specialist II to customer service research specialist,
Customer Service.
Victoria Smith, who was promoted from recruiting
specialist III to college recruiter, Talent Acquisition.
Rinickey Snell, who was promoted from account service
specialist I to account service specialist II, NBS Paper/
Core Paid.
Gloria Snelling, who was promoted from claims specialist I
Sally Sommerville, who was promoted from account
manager III, Account Manager LAS, to broker custom
case executive, Group Marketing.
Brian Specht, who was promoted from contract specialist II,
Sales Contracting and Comp, to claims specialist II,
Claims.
Tunisia Staten, who was promoted from associate counsel
to senior associate counsel, Legal.
Katrina Summers, who was promoted from claims
specialist II to claims specialist III, Claims.
Steve Summers, who was promoted from senior
manager to director, IT.
Danita Sumter, who was promoted from pre-processing
specialist, Imaging, to claims specialist II, Claims.
Clark Swift, who was promoted from operations analyst I,
Channel Management, to supervisor, Fraud Analytics.
Marsha Tate, who was promoted from compliance
analyst II to senior compliance analyst, Compliance.
Rebekah Tate, who was promoted from divisional analyst,
LeAP Recruitment, to senior operations analyst, CAO
Leadership.
Claire Thomas, who was promoted from sales lead systems
specialist, Sales Leads, to asset management analyst,
Asset Management.
Lisa Thomas, who was promoted from customer service
specialist II, Customer Service, to account manager I,
Client Services.
Lydia Thomas, who was promoted from compensation
analyst II to senior compensation analyst, Compensation.
Trenda Thomas, who was promoted from administrative
specialist II, Check Match and Support, to supervisor,
Distribution.
Veronica Thomas, who was promoted from trainer, Human
Resources, to supervisor, operations, Customer Service.
Derek Thornton Jr., who was promoted from claims
Rachel Tice, who was promoted from specialist I to
specialist II, Claims.
Benjamin Toelle, who was promoted from customer
Customer Service.
Suzanne Trembly, who was promoted from lead specialist,
NY Payroll Acct Services, to account manager III, Account
Manager LAS.
David Varas-Herrera, who was promoted from customer
service specialist IV, Customer Service, to translator
coordinator, Marketing Print/Communications.
Luis Vargas Jr., who was promoted from customer
Christina Varghese, who was promoted from senior
associate counsel, Legal, to director, Employee Advocacy,
Diversity, Advice and Counsel, Human Resources.
Tanya Vaughn, who was promoted from accountant I to
accountant II, Financial.
Teresa Vega, who was promoted from claims specialist I
IN N OVAT I ON
Angela Velez, who was promoted from claims specialist I
GRADUATIONS
Kim Vincent, who was promoted from associate trainer
to trainer, Human Resources.
Carla Brown, Administration Training, graduated from
University of Phoenix on March 29 with a bachelor’s
degree in Health Administration/Health Management.
LaDeasha Watson, who was promoted from customer
Latonya Louden-Moore, Senior Group Setup, earned her
Master of Science Degree in Human Resources with
honors in Oct. 2013 from Strayer University.
Jeremy Whittlesey, who was promoted from accounting
specialist I, LAS Reconciliation, to field compensation
specialist II, Field Compensation Core Processing.
Michelle McLaurin Price, Corporate Underwriting,
graduated from Columbus State University on May 12,
earning her Baccalaureate in Communications from the
College of the Arts.
Shayla Willams, who was promoted from accounting
specialist II, Premium Collect and Billing, to accounting
specialist III, Major Group Accounts.
Audrey Williams, who was promoted from account
manager I to account manager II, Client Services.
Christina Williams, who was promoted from customer
Leila Williams, who was promoted from lead ERP
consultant, IT, to manager, Payroll.
Tiarra Williams, who was promoted from customer
Jazmin Willis, who was promoted from claims specialist I,
Claims, to accounting specialist II, Treasury Services.
Sharon Woodard, who was promoted from software
tester I to software tester II, IT.
Carolina Zambrano, who was promoted from mail support
specialist I, Check Match and Support, to translator
coordinator, Marketing Print/Communication.
Christina Zanoff, who was promoted from customer
PROFESSIONAL DEVELOPMENT
The Area F-61 Toastmasters International Speech and
Table Topics contest was held on March 20. Aflac’s
Excellent Enunciators were well represented and took
home both first place trophies. Congratulations go to
Rachel McCallister, Table Topics winner and David Pope,
International Speech winner.
Rachel and David next competed in the Division F contest
on April 12 in the Columbus Public Library Main Branch
Auditorium, where David won the International Speech
Contest and the opportunity to represent the Excellent
Enunciators at the District Level contest in Atlanta in May.
MILLITARY NEWS
Gregory Lyles Jr., son of Teresa Lyles, New Acct Set-Up,
graduated from Navy Basic Training Camp in Great
Lakes, Ill. on April 4. He is a CTT in the United States Navy.
TYING THE KNOT
Tiara Barnes, Claims, married Christopher Jenkins on
March 29.
NEW ARRIVALS
Mary Ellen Berreth, Talent Acquisition, and her husband
celebrated the birth of their son, Timothy William Berreth,
born March 28.
Jason Hines, Compliance, and his wife, Ashley, welcomed
their baby girl, Emma Alyse Hines, on Dec. 22, 2013.
Venissa Moffett, Claims, welcomed her first grandchild,
Chloe Michelle Moffett, born on Jan. 7.
Robin Scrivner, HR Business Partners and Reid Scrivner,
Account Relations West, celebrated the birth of their
grandson, Kayden Neil Scrivner, March 23. Their son,
Shelton Scrivner, is currently deployed with the Navy
onboard the USS George H W Bush aircraft carrier.
July/August
2014
POTPOURRI
Congratulations to Corporal Richard S. Kimbrough
for receiving the Medal of Valor on May 7 at the
Columbus Police Department. Corporal Kimbrough was
responding to a call at a Georgia Healthcare Facility
when a fire broke out. He carried an unresponsive
staff member from the burning building to safety and
assisted in evacuating more than 20 elderly residents.
He is the nephew of Beverly Kimbrough, IT and William
Kimbrough, Facility Services. He is also the cousin of
Willie Harris, Support Services.
Ariel Pike, daughter of Brooke Pike, Investment Accounting, won first place overall for art work in the middle
school division in the Peachtree City Kiwanis Art Show.
She is an 8th grade student at JC Booth Middle School
in Peachtree City. Ariel then advanced to the District
Kiwanis Art and Music Competition in April.
SYMPATHIES
Human Resources sends sympathies to Jennifer
Chambers, whose father, Charles Ray, passed away on
Jan. 26.
Sympathies to Wanda Horton and Toby Horton, Regulatory
Compliance, and Joey Horton, IT, in the death of their
brother-in-law and uncle, Earston Lee Horton Jr., on
March 14.
Aflac Group sends sympathies to Glenna Dean Wildt,
Process Alignment and Control, in the loss of her father,
Thomas Henry Ackerman, on Feb. 15.
Sales Academy extends sympathies to Gladys WilliamsTillmon, whose father, John Williams Jr., passed away
April 6.
Aflac New York sends sympathies to James Yando, NY
leadership, in the loss of his father, Vernon J. Yando.
Aflac New York extends sympathies to Cheryl Zinnershine,
NY AIM Leadership, in the loss of her father, Richard
Lazinski.
Kristen Williams, Account Relations, and her husband,
Lucas, celebrated the birth of their baby boy, Aydan Brian
Williams, on Feb. 27.
TO SHARE NEWS OR SUGGEST STORIES AND IDEAS for publication in the employee magazine,
scan the QR code to the right or email employeematters@aflac.com.
Employee Matters
29
PRSRT STD
U.S. POSTAGE
PAID
AFLAC
Worldwide Headquarters
1932 Wynnton Road
Columbus, Georgia 31999
Did you get
the right size
EAW shirt?
Now’s the time to update –
or add – your size information
To ensure your future event shirts fit to a T, it’s time to review your size
E
in ESS and add or update the correct sizes in all fields.
ST. 2 0 1information
4
TO ACCESS YOUR INFORMATION GO TO THE Employee intranet >
Employee Services > Self Service > Aflac Events and Sizes > Employee Sizes.
Use the drop down boxes to update your current sizes.
WE WANT TO HEAR FROM YOU! Scan the QR code to the right to send your news, ideas and suggestions for stories
or email employeematters@aflac.com.

Paul S. Amos - Streamhoster

Transcription

Similar documents

New Generation Training (Ages 21-30)

abc company - pcs rakyat sdn bhd

Mainstream

aflac - Streamhoster - Streaming video hosting

We`re All Aflac

Upper Canada District School Board

INDUSTRY SPECIALIST SYNRES

Education Malaysia Global Services

Referral Form - Longwood House Dental Care

César E. Chávez

Short Sales for REALTOR®s

2011 Financial Analysts Briefing Book