2011/2012 Annual Review - The Royal Naval Benevolent Trust
Transcription
2011/2012 Annual Review - The Royal Naval Benevolent Trust
Annual Review 2011/2012 www.rnbt.org.uk RNBT Annual Review 2011/2012 Supporting The RNBT Family Annual Review 2011/2012 Who we help The term we use to describe our beneficiary group is The RNBT Family. Anyone who has served as a Rating (RN) or Other Ranks in the Marines or are the direct dependants of those who have served or are still serving can apply to us for help when they find themselves in need or distress. Contents How we help 02 The View from the Top 06 Grants and Regular Charitable Payments 10 Pembroke House 14Finance 18 Grants, Legacies & Donations Centrefold 90th Anniversary Supplement N Grants to assist with a wide range of individual needs N Regular charitable payments for those on especially low incomes N Care of our older beneficiaries at our care and nursing home and almshouse N Grants to our beneficiaries through 3rd party organisations N Advice on welfare matters Who’s Who in the Royal Naval Benevolent Trust Patron His Royal Highness The Prince of Wales KG KT GCB OM Vice Patrons K J Pritchard CB MA J W S Thompson MBE BEM President Vice Admiral Sir Fabian Malbon KBE Trustees As at 31 July 2012 Vice President & Honorary Treasurer Mr P A Shuttleworth MBE Chairman Rear Admiral A J Rix CB Trustees Corporal P Barnes Royal Marines Mrs J Behan Mrs S Bryant Mr N Gartside CFA Mr G Harvey Chief Petty Officer J Holmes Mr K Lambert BEM Captain T Martin OBE Royal Navy Brigadier M J D Noble Royal Marines Mr J Moulson MBE Mrs B N Ryan Mrs P Shaw RGN Mr O W Shread Commodore S J Woodcock OBE Royal Navy Where we help The RNBT Family can be found all over the world; we added one new country to our list in 2011/12 – the island of Fiji. Chief Executive Commander S P Farrington QGM Royal Navy Financial Controller R Jesson BA FCCA Our Mission is to help those who are serving or have served as Warrant Officers and below in the Royal Navy or Royal Marines, and their dependants, in times of need and distress. The Mission has not altered since the Trust was created 90 years ago. We thank all those who help us to help our beneficiaries. N Canada N USA N Malta N Portugal N Spain N UK N Cyprus N Lebanon Home Manager, Pembroke House Mrs J Trembeth RGN Registered Office Castaway House, 311 Twyford Avenue, PORTSMOUTH, PO2 8RN Auditors Crowe Clark Whitehill LLP Aquis House, 49-51 Blagrave Street, READING, RG1 1PL N Cambodia N Hong Kong N Malaysia N Philippines N Singapore N Thailand Principal Investment Managers BlackRock Investment Managers (UK) Limited 33 King William Street, LONDON, EC4A 9AS Schroders & Co Limited 31 Gresham Street, LONDON, EC2V 7ER Bankers Barclays Bank plc PO Box 6, PORTSMOUTH, PO6 3DH N Colombia N Gambia Solicitors Blake Lapthorn, Harbour Court, Compass Road, North Harbour, PORTSMOUTH, PO6 4ST N Namibia N South Africa N Zimbabwe N Falklands www.rnbt.org.uk N France N Germany N Gibraltar N Ireland Welfare – 02392 660296 Administration – 02392 690112 298 grants were made to War Pensioners in 2011/12 totalling £108,691 N Bahrain N Yemen N Australia N Fiji N New Zealand N Tonga RNBT Annual Review 2011/2012 Supporting The RNBT Family 02 The View from the Top It is worth reflecting in our 90th year of operation just where the RNBT came from. We trace our roots back to 1916 when Admiral Sir John (later Lord) Jellicoe was the Commander-in-Chief of the Grand (Home) Fleet. He established the Grand Fleet Fund in 1916 with the help of rating representatives. His aim was to address the needs of sailors, marines and their families who were suffering the very real effects of poverty at a time when widows’ benefits and the Welfare System were non-existent. If the Admiral was around today he would recognise the virtues and values that he sought to establish all those years ago in today’s RNBT. History and a glimpse of the future Before I move into the body of my ‘report,’ let me spend a moment exploring the history of benevolence (defined in the Concise Oxford Dictionary as the act “doing good”) in the Naval Service. Scholars of the Elizabethan era and in particular, the defeat of the Spanish Armada, will recall that the threat of invasion from Spain had passed by October 1588. The English fleet had returned to Chatham following 9 months of active service that had exacted a terrible toll on the crews. Deaths from what was called ‘ship fever’ were widespread and this had a profound effect on the naval commanders of Queen Elizabeth I. Accordingly, Sir John Hawkins and Sir Francis Drake founded the Chatham Chest, the name given to funds collected from the wages of all English seamen to be used for the relief and support of their injured and disabled peers. The chest itself (now on display in Chatham Historic Dockyard Museum) was wooden and strapped in iron with five locks, each key was held by a separate individual to ensure probity in the disbursement of the monies held therein. In 1802, the Chatham Chest funds were merged with those of Greenwich Hospital (founded in 1694) creating a single focus for the care of injured and disabled sailors. While the needs of the injured and disabled from the Naval Service were met in a variety of ways from the days of the Chatham Chest onwards, the needy and distressed, or in other words those suffering the effects of poverty, remained in the shadows until the creation of the Grand Fleet Fund in 1916. Several other funds emerged that replicated www.rnbt.org.uk Admiral Jellicoe’s model, culminating in the formation of the RNBT under Royal Charter in 1922. The Trust was created specifically for the relief of the effects of poverty suffered by those who had served or were still serving as Warrant Officers and below and their dependants. The question is often asked of why the RNBT only helps RN Ratings and RM Other Ranks? The answer is quite simply that RN officers established a charity in 1739 for the relief of poverty among their ranks. The reason for this was that in between wars, naval officers were ‘put on the beach’ on half pay until they were needed and many found themselves close to destitution. Their fellows rallied round and hence the creation of the officer’s charity. So there we have it, naval benevolence in a nutshell! Several other naval charities have stood up from time to time all designed to meet the needs of specific groups who are able to identify with each other and thus provide mutual support including the provision of funds when necessary. As is so often the case in life, if we were starting it all again, we would probably have done it differently. The Royal Air Force as the most recently created armed service looked around the Service charity scene shortly after it was officially formed in 1918 (from an amalgamation of the Royal Naval Air Service and the Army’s Royal Flying Corps). As a result, the ‘father’ of the RAF (Lord Trenchard) set about creating the RAF’s own benevolent fund in 1919, a charity that encompasses all personnel with RAF service. Welfare – 02392 660296 Administration – 02392 690112 The decision by the Navy Board to create the Royal Navy and Royal Marines Charity (RNRMC) in 2007 was a major step down the path to create a single naval charity. The RNRMC’s vision is that it will encompass all charitable activities including prizes, sport and amenities alongside the commonly held understanding of charitable activity i.e. helping others who are worse off than ourselves, in other words, benevolence. You now have the complete picture, albeit in abbreviated form. To bring you right up to date, the RNBT is currently looking at ways in which it might form a closer relationship with the RNRMC in order to improve on the quite excellent service we already provide for our beneficiaries. I will be in a position to report on progress in that regard in next year’s review! People In accordance with Lord Jellicoe’s original intent, the ‘heart’ of the RNBT remains its people and especially its volunteers. I make no excuse for emphasising this point every year because without our volunteers, the RNBT would lose so much. The Trust’s Unique Selling Point (USP in management speak) is the manner in which serving and retired sailors and marines, young and old, male and female, junior and senior come together twice a week to disburse Trust funds to help their peers who have turned to the RNBT for help, often as a course of last resort. The Trust assists over 4,000 applicants every year. It can take a great deal of courage to ask for help and it is very important that when this does happen, cases are handled swiftly with compassion and understanding. The peer group support provided by the RNBT’s Grant Committee is virtually unique in this regard and I commend its loyal membership to you all. The change to the Trust’s governance structure that took its lead from the revisions to the Royal Charter in 2009 has resulted in a revitalized, robust and improved board of trustees all of whom serve for a period of 3 years; they can stand for re-election on completion of that term. These 3-year tenures are staggered to ensure continuity of governance. We said farewell to Commodore Andrew Cameron as our Admiralty Governor – a historic title relating to a post that is filled by a retired officer of Captain RN or Colonel RM rank or above – and welcomed Brigadier Mark Noble Royal Marines in his place. Mrs Carole Davis stood down after 3 years as our Care of Older People specialist trustee and Mrs Pauline Shaw, the Director of Care and Service Development at the Royal Star and Garter Homes has now taken over the role. Warrant Officer Jackie McCafferty also stood down after a full trustee-term and Colour Sergeant Steve Willet and Chief Petty Officer Bailey both reluctantly stood down as trustees through pressure of work caused in part by the draw-down in the size of the Naval Service. Chief Petty Officer Holmes took up an overseas posting in Oman and has become our first ‘country member.’ We will see how this arrangement develops the efficacy of which is based on the use of teleconferencing and the ease of modern day communications. We are also looking to see if CPO Holmes is able to promote the RNBT within Oman’s ex-pat and serving community! Mrs Julie Behan and Mrs Brenda Ryan (both former Chief Petty Officers) were elected as new trustees and Corporal Phil Barnes, Mr Ken Lambert, Mr Jim Moulson and Mr Owen Shread were all re-elected. I offer my most sincere thanks to those who have moved on from the Trust for the time, energy and competence they were able to contribute during their time in post and warmly welcome the new faces as we look towards constantly improving the way in which we do our business. In my own case, I will complete 6 years as President in October 2013 and will be looking to step down for a younger and more energetic model. Anyone interested in this non-stipendiary but extremely rewarding post, please apply to the Chief Executive in the first instance! 64 grants totalling £31,636 were made for riser/recliner chairs in 2011/12 RNBT Annual Review 2011/2012 Supporting The RNBT Family 04 The View from the Top While several trustees sit on the Grant Committee, I am very conscious that the majority do not, although some have carried trustee responsibility in the past. The Grant Committee forum is a super way of finding out about the Trust’s core deliverable (grants to individuals) and I hope some committee members will want to continue along the volunteer path and stand for trustee election in due course. I cannot praise the work of this august body enough and commend their work to you all and especially anyone who is Portsmouth based who would like to get involved. The work is not onerous, it is very rewarding and attendance is on a “when you can make it” basis consistent with developing the necessary skill set to disburse benevolence i.e. the act of “doing good” in support of The RNBT Family. I must finally mention the last team of volunteers, The Friends of Pembroke House, our body of volunteers who assist with activities both inside and outside the Home. Quite simply they add great value to the lives of our residents. They are a warm and generous group who come together, some on an almost daily basis, and add another dimension to the Home. As with all our volunteers, I offer my warmest thanks for all that the Friends provide in way of fellowship, expertise and their all round invaluable contribution to the life of the Home. continued The paid staff run the RNBT on behalf of and under the direction of the trustees. Our retention rate is among the highest I have come across which says much for the time and competence put into recruiting and the level of satisfaction within the Trust created by doing a thoroughly worthwhile job in a well-run operation. I recognise the excellence of our people in this regard and am pleased to witness the commitment, innovation and competence that has characterised the staff since I have been in post. These qualities are never more evident that in the pursuit of value for money in every element of the Trust’s business processes. The focused attention to this principle continues to reap dividends and I am proud to present the RNBT as an exemplar in this regard. Having paid tribute to the staff in general, I’ll mention just 2 who retired this year after periods of quite exceptional service – Steve Davies after nearly 26 years working in grant administration at Castaway House and Mrs Anne Cocker, the Housekeeper at Pembroke House after 27 years in post! Anne came straight back as volunteer and now runs the shop that is a feature of the new development at the Home – more of which shortly. I could easily exhaust my stock of plaudits in relation to our people but suffice it to say, people are the heart of the Trust and I am very pleased to report that the ‘heart’ is beating as strongly as ever. Cripps Marc courtesy of Greenwich Hospital with other grants from Chatham Royal Naval Association, Coleman & James (the prime contractor), Lloyds Patriotic Fund, Medway Mission to Seamen and the Towergate Charitable Foundation. We are extremely grateful to all those who contributed in either monetary or energy terms to create a first class result that keeps Pembroke House firmly in the Premier League of care homes while allowing us to achieve ever more cost-effective operation without compromise to the excellent care we provide. While new developments tend to capture the headlines, it should be remembered that our core deliverable is grants to individuals. Our income streams to fund this vital work come from our own resources (mainly investment income), block grants from Greenwich Hospital whose funds are now channeled through the RNRMC, the RNRMC in its own right and Seafarers UK with supporting grants from the Queen Mary’s Roehampton Trust and others. In addition we receive numerous donations and legacies each year the details of which are at the back of this review. While not wishing to single out individual donors because all monies whether large or small are donated with equal generosity, I will however, make an exception in the case of the Michael Uren Foundation. The Foundation’s donation of £250,000 is the largest single donation in the Trust’s history and all of us involved with the RNBT are united in our thanks to the Foundation’s trustees for their quite outstanding generosity. Thank you. A key component in the RNBT’s benevolence ‘jig-saw’ is the case-working organisations without whom we could not operate: N SSAFA Forces Help and The Royal British Legion who between them conduct the majority of the casework in support of our beneficiaries, N The Naval Personal and Families Service and Royal Marines Welfare who work with serving personnel and N The Royal Commonwealth Ex-Services League who look after The RNBT Family living overseas. I unreservedly offer my heartfelt thanks to the case-working oragnisations and indeed all those who have contributed to another very successful 12 months for the Trust in helping The RNBT Family. Process and Product I have already mentioned value for money and it is apposite to underscore this focus in 2 ways: N Our policy of continuous improvement has resulted in a reduction of 82.5 staff hours per week (a saving of 21%) at our head office since 2010 without compromise to either staff morale or output. This has been achieved by a thorough revision of working practices and embracing new technology where appropriate. Head count was reduced through a combination of staff retirements and one redundancy. The money saved is used, as you would expect, in support of The RNBT Family. N In last year’s Review I reported that Pembroke House continued to operate at a deficit, albeit less than in previous years, despite our best value for money efforts. www.rnbt.org.uk The trustees decided that the best option was to increase the number of beds and accordingly approved a development of 6 new rooms plus other improvements to the Home. The work began in June last year and was safely completed to time, quality and cost by Christmas; the Earl and Countess of Wessex formally opened the new complex earlier this year. The residents, volunteers and staff are all delighted with the new development and I have even detected some joy in the Chief Executive as the monthly accounts begin to indicate a more positive end of year outturn! We used our own funds, in the main, for the development with the loss of income as a result of liquidating a proportion of our investments generously made up by the RNRMC. In addition, we received significant grants from Seafarers UK, The Royal British Legion and the estate of the late Florence Welfare – 02392 660296 Administration – 02392 690112 Prospects A recent study indicates that while the number of our potential beneficiaries will gradually reduce over the next 10 years or so, the situation will then plateau. With the population living longer, the needs of the elderly will become increasingly complex and by definition more costly while our younger beneficiaries will continue to seek assistance for a very wide range of everyday needs. Debt remains a significant concern and I am pleased to see the major charities, The Royal British Legion in particular, putting in resources to help in this area. In short, the evidence is irrefutable that the need for the help we provide is as enduring as it is 187 grants totalling £90,300 were made for EPVs in 2011/12 necessary. Please help us to help serving and former sailors and marines who have served as Warrant Officers and below, and their dependants, who turn to us for help. We have delivered against our charitable objectives for the last 90 years and with your help, we will continue to do so for the foreseeable future. President RNBT Annual Review 2011/2012 Supporting The RNBT Family 06 Grants and Regular Charitable Payments “To give away money is an easy matter in any man’s power. But to decide to whom to give it, and how large and when, and for what purpose and how, is neither in every man’s power nor an easy matter.” Aristotle (384–322 BC) Overview The RNBT is justly proud of the way that money is ‘given away’ or to put it into benevolence terminology, “making grants.” The decision on every grant is made by at least three members of the RNBT’s Grant Committee that comprises current and former RN ratings and RM other ranks. The Committee review each case and decide on the basis of the evidence presented by the caseworker how the applicant can best be assisted and also whether or not the applicant is eligible for assistance from other charities. The decision regarding the level of assistance provided is made using a ‘cocktail’ of guidance provided in the Trust’s Grant Instructions and other benevolence related documents, experience and wisdom (some members of the Grant Committee have been doing this for over 30 years) and a great deal of common sense. The Trust’s two Grant Administrators support the Grant Committee using a combination of paper and increasingly IT based systems that include a database, an accounting package (that is central in the provision of key management information) both of which are supplemented by a new online Case Management System (CMS). This new system, sponsored by the Confederation of British Service and Ex-Service Organisations, is shared across the whole Service/Ex-Service charitable sector and is moving towards being the most commonly used method of presenting cases on behalf of the serving and veteran communities. The adoption of this new technology allows the Trust to ‘work smarter’ enabling payments to be made through the Bankers Automated Clearance System (BACS) and more communication by e-mail that has resulted in cost savings and even faster response times. The use of BACS has gone from virtually zero 18 months ago to about 35% today and is rising all the time. The opportunity presented by these new IT based systems has been used to better inform some of the Trust’s statistical reports. The table below illustrates the rise in the number of cases now being more efficiently managed through CMS: Grants to Individuals The Trust’s principal output remains monetary grants to assist members of The RNBT Family in a wide variety of circumstances. Most grants fit into fairly standard categories i.e. food, clothing, accommodation, energy costs, disability aids, training costs (for second careers), house repairs & maintenance, household goods, child care and respite holidays. The size of our ‘General/Miscellaneous’ category reflects the free thinking of our Grants Committee and the fact that they do not feel restricted to narrow categories but are able to meet the actual needs of our beneficiaries as presented by the case working organisations. The number of applicants assisted decreased by 101 during 2011/12 and there was a small decrease in expenditure on No of Cases Value 2009/10 1 £500.00 2010/11 307 £132,748.37 2011/12 782 £304,169.93 As well as grants to individuals to meet specific needs as they arise, the Trust administers RCPs (formerly known as annuities) that provide a modest level of regular financial support to older people on very low incomes. There are 1200 RCPs funded by Greenwich Hospital with a further 3 funded by an endowment left to the Trust by Mrs Ina Briggs. These payments were £15 per week (mostly paid quarterly) during the “May I take this chance to thank the RNBT, staff and fundraisers, for their superb work in helping ex RN and RM personnel, I will endeavour to spread the word and raise awareness for your brilliant organisation. Thank you again for helping me through a rough patch.” From a former Royal Marine www.rnbt.org.uk Welfare – 02392 660296 Administration – 02392 690112 The Trust continues to share the cost of meeting its beneficiaries’ needs with other charities when possible so that the need is met in the most cost-effective manner. In short, we endeavour to spread the financial load so that our funds are ‘stretched’ as far as possible while also ensuring that the needs of our beneficiaries continue to be met. We also work hard to ensure that statutory authorities meet their obligations to The RNBT Family in these difficult financial times. Regular Charitable Payments (RCPs) Cases Actioned Using CMS grants and regular charitable payments from the 2011/12 figure of £2,216,742 to £2,195,421. A total of 4,050 applicants were assisted during the year with the overall average assistance (the mean of individual grants & regular charitable payments) being £542. 34 grants totalling £16,915 were made for stairlifts in 2011/12 financial year 2011/12 and increased to £16 on 1 April 2012. The Trust is extremely grateful to Greenwich Hospital for their continued support in assisting our beneficiaries on very low incomes and we are particularly pleased that Greenwich Hospital has been able to fund an uplift in these difficult times. Although modest in their nature, RCPs provide a lifeline for the particularly needy senior members of The RNBT Family. RNBT Annual Review 2011/2012 Supporting The RNBT Family 08 Grants and Regular Charitable Payments Age Distribution of People Assisted (excluding RCPs) 2011/12 continued Moving Forward Despite the slight reduction in numbers assisted this year, the Trust’s core business of making grants to individuals and the administration of RCPs is set to continue into the foreseeable future. The current financial climate not only constrains the Trust’s level of giving but also suggests there could well be an increase in the number of applications received together with the level of assistance requested. The ability of the Government to meet the welfare needs of the UK’s burgeoning population is clearly constrained and it seems inevitable that Service charities will be ‘invited’ to carry an ever greater ‘share’ of the welfare burden generated by the needy and vulnerable. This situation will be further exacerbated as the population ages and people are enabled to stay in their own homes for longer (in line with their wishes and government policy). The need for the RNBT’s services through individual grants is likely to rise with cases becoming increasingly complex and expensive, as is the need for RCPs to assist those of pensionable age and with limited resources. Total Grants and RCPs 2006/07 £2,541,249 2007/08 £2,539,028 2008/09 £2,573,580 2009/10 £2,247,852 2010/11 £2,216,742 2011/12 £2,195,421 4,510 2008/09 4,358 2009/10 4,236 2010/11 4,151 4,050 Average per Applicant Assisted 2007/08 2008/09 32.5% 35.62% 37.46% 40.83% 61 – 70 13.31% 12.25% 11.99% 11.64% 51 – 60 17.08% 14.95% 15.46% 13.73% 41 – 50 14.37% 14.75% 13.68% 12.49% 31 – 40 12.87% 12.45%* 11.82% 12.19% 21 – 30 9.96% 9.48% 9.27% 8.73% Under 21 0.36% 0.51%* 0.32% 0.39% Categories of Need Clothing 4,386 2006/07 2008/09 Amount of Assistance Number of Payments Average Payment 2011/122010/11 2011/122010/11 2011/122010/11 2007/08 2011/12 2009/10 Over 70 Type of Grant Assistance Provided Total Applicants Assisted 2006/07 2010/11 £563 £579 £591 2009/10 £531 2010/11 £534 2011/12 £542 £12,717 £8,932 68 46 £187.01 £194.17 Convalescent/Respite Holidays £7,785 £22,343 23 53 £338.48 £421.57 Council Tax and Water Rates £39,739 £41,689 105 94 £378.47 £443.50 Education £16,984 £8,556 37 23 £459.03 £372.00 Employment £27,926 £17,597 58 38 £481.48 £463.08 Energy £52,141 £47,254 133 136 £392.04 £347.46 Food £58,542 £57,977 241 238 £242.91 £243.60 Funerals £143,897 £142,280 187 173 £769.50 £822.43 Furniture, Furnishings £97,733 £102,813 296 282 £330.18 £364.59 House Adaptations (Med) £46,908 £34,626 65 59 £721.66 £586.88 House Repairs £99,541 220 240 £491.87 £414.75 Household Goods £104,894 £99,478 360 350 £291.37 £284.22 Legal Expenses £29,364 £48,373 80 139 £367.05 £348.01 Medical/Dental (Equipment) £162,144 £203,283 329 446 £492.84 £455.79 Medical/Dental (General) £30,099 £41,815 89 130 £338.19 £321.65 Mortgage £16,111 £25,962 Removals £49,147 £46,923 107 109 £459.32 £430.49 Rent £139,177 £144,730 298 318 £467.04 £455.13 Telephone £925 General / Miscellaneous Maint/Subs/Housekeeping £36,256 £35,768 134 124 £270.57 £288.45 Travel/Accommodation £17,574 £21,235 62 66 £283.45 £321.74 Vehicle Repairs/Purchase/ Driving Lessons (Mobility) £11,159 £20,271 39 52 £286.13 £389.83 General / Miscellaneous** £25,482 £34,496 187 £108,211 £2,022 25 7 41 £644.44 £633.22 14 £132.14 £144.43 194 £136.27 1139 £798.43 £177.81 Other Assistance Regular Charitable Payments £960,517 Christmas Grants – Durnford & Cawthan £3,250£3,400 £908,778 1203 65 £797.87 68£50.00£50.00 **General/Miscellaneous – comprises items such as TV Licence, rodent infestation eradication, house deep cleaning, garden refurbishment/adaptation, childcare, marriage counselling, veterinary fees, EPV storage facilities and the recovery of pawned items. www.rnbt.org.uk Welfare – 02392 660296 Administration – 02392 690112 222 Serving personnel and their dependants received grants totalling £107,201 in 2011/12 RNBT Annual Review 2011/2012 Supporting The RNBT Family 10 Pembroke House The Trust’s care and nursing home has been improved in its Diamond Jubilee year (the RNBT opened the Home in 1952). Six new rooms, a shop, salon, 1st floor accessible terrace, garden WC facilities and a large, indoor storage area are all significant enhancements. The increase in resident accommodation provides the opportunity for the Home to operate ever more cost-effectively while improving the living conditions for residents and the working environment for staff and volunteers. Overview The RNBT took on Pembroke House in 1951 from the Royal Navy & Royal Marines Children’s Fund who had operated it as an orphanage for many years. Following some modest modifications, the Home opened its doors to elderly former Naval ratings and Royal Marine other ranks in August 1952. The Home provided residential levels of care with shared rooms and bathing facilities until the trustees decided to upgrade the operation to a full-on modern care and nursing home with en-suite facilities. This decision was prompted by the Trust’s desire to update the Home through the provision of modern and relevant care facilities. The catalyst for action was provided by the Care Act 2000 that among other stipulations, laid down the minimum standards to be expected of a care and nursing home. While the Home continued to operate throughout the modernisation, it was formally re-opened in May 2000 as a cutting edge facility offering residential and nursing care in modern surroundings for both veterans and their wives/widows. In many ways, Pembroke House may be compared to a rather impressive ship. Each resident has a good sized cabin with en-suite facilities, they enjoy excellent food from the galley, drinks from the bar, coffee, cakes and other life ‘essentials’ from the NAAFI on the quarterdeck. Like all good quality cruise ships there is in-house entertainment as well as periodic ‘runs ashore.’ There are compass roses at each end of the building, a fine binnacle and ship’s wheel on the Bridge (an impressive lounge on the top deck) that offers panoramic views across the River Medway to the Thames Estuary. Pembroke House even flies the White Ensign and given the impressive facilities within the Home, it is probably better likened to being a member of the Royal Yacht Squadron as opposed to a warship that our veterans will remember well. It is only right that after experiencing life at sea with the ‘Grey Funnel Line,’ Shipmates and their wives/widows should enjoy their twilight years in a ‘ship’ with rather more in the way of comfort than they might have experienced hitherto. Projects It has been another exciting and busy year at the Home. The trustees decided to increase the Home’s accommodation with six additional rooms and took the opportunity to enhance the Home’s facilities. This has resulted in a salon for hairdressing, chiropody and holistic therapies, a shop – referred to as the “NAAFI” – stocking everyday essentials (and some luxuries) plus a modern coffee machine. The shop and salon are sited adjacent to a new communal area called the “Quarterdeck” that has become a favourite meeting spot for residents and their families. In addition, a terrace has been created on the roof of the new-build that is accessible from the first floor making it very much easier for nursing residents to enjoy the fresh air. A large storage area has been created beneath the new build and finally, much needed garden accessible WC facilities have also been provided. Along with these physical improvements that have been universally welcomed, there is also the significant psychological boost in that the residents, volunteers and staff can all see the Trust’s continued commitment to the Home through its policy of continuous improvement. The President has mentioned all those organisations that contributed to the development in his “View from the Top” and a plaque has been placed on the Quarterdeck to recognise all those who helped to make the development happen. The other plaque in the same area marks the formal opening of the new-build by the Earl and Countess of Wessex who visited the Home as part of the Queen’s Diamond Jubilee celebrations within the County. It is a very happy coincidence that Pembroke House should be similarly celebrating 60 years of operation and like Her Majesty the Queen, we look to many more years of active life! Other major works completed in-year were fitting a local area network (LAN) encompassing all residents’ rooms plus public areas and offices and redecorating the two stairwells (that provide access to and from the upper floors) and the top floor corridors – including a new carpet. The Home is now in a good material state and with the LAN up and running, is well placed to provide better connectivity for residents at lower cost while improving the very necessary record keeping associated with caring for our residents using a bespoke management system (CARESYS). More efficient record keeping will free up time for nursing staff and management to spend with the residents building further on the personal touch that is the hallmark of the Home. “I am not sure that thank you is enough to express how we feel for the care and compassion you showed us at this difficult time. Dad’s final days were easier to bear because of the special love and attention shown by all the staff at Pembroke House. We would like you to know how grateful we are, Dad could not have wished for a more comfortable and peaceful environment. Thank you to you all.” From the family of a late resident www.rnbt.org.uk Welfare – 02392 660296 Administration – 02392 690112 166 Falkland Veterans and their dependants received grants totalling £79,508 in 2011/12 RNBT Annual Review 2011/2012 Supporting The RNBT Family 12 Pembroke House Looking ahead continued People Pembroke House is all about people. While improvements, LANs, redecoration etc all contribute to the quality of life for the older members of The RNBT Family, the recruitment and retention of good quality staff is at the very heart of all that we do. Once again the Home has come up trumps when ‘inspected’ by statutory authorities for both planned and surprise visits along with monthly inspections in line with the Trust’s quality control regime. We owe a great deal to our staff whose loyalty is only exceeded by their unfailing professionalism and good cheer. Our volunteers provide a massive extra dimension to the life of the Home and we could not operate in the way that we do without them. All this was recognised during the Royal Visit with both the Earl and Countess commenting very favourably on the Home’s ‘people’ aspects. Our prime focus is of course the residents and their well-being and morale mirrors that of the staff and volunteers. The families and friends of our residents reflect the good that characterises the Home through the many cards, letters and comments received. Our affiliation with VICTORY Squadron, HMS COLLINGWOOD continues to flourish as do our long standing friendships with RNAs, RMAs and other Service Associations plus the Medway Mission to Seamen whose long standing support for our work is especially notable. Activities The life of the Home is much enriched through the programme of activities that remains as busy as ever. Residents who are unable to travel far enjoy fellowship with their family and Shipmates along with a vibrant programme of entertainment and stimulation as well as quieter reflective activities to suit the mood. The Friends of Pembroke House play a key role in this regard along with the Home’s full time activities co-ordinator. In addition, local community groups and particularly RNA’s, RMA’s and other Service organisations enjoy the company of our residents at quiz or race nights, fine dining evenings, the annual garden party and many more activities and events. The “Not Forgotten Association” provide in-house entertainment and invitations to Buckingham Palace, St. James Palace, the annual supper at Lloyds of London supper and tickets for the tennis at Wimbledon. The garden party was very well attended this year in fine weather that was in stark contrast to last year’s event. It also provided the opportunity for our many supporters and friends to see the completed extension with the gardens fully recovered from their trauma while the work was underway! www.rnbt.org.uk “Although my Mum was only with you for a matter of weeks before she passed away, she was at her most contented during that time. In short, you gave her back her dignity, which she had not had for weeks, if not months until she came to Pembroke House. All the staff were absolutely wonderful and I can’t speak highly enough of everyone here. Thank you for all your help in making this happen.” From the daughter of a late resident Welfare – 02392 660296 Administration – 02392 690112 Our focus is and will remain on providing high quality care for our residents. The trustees and staff are at one with this ideal and many of the quality of life aspects have been covered above. High quality staff are at the centre of the care standards in the Home. We employ a RGN on training duties to maintain standards and bring on members of staff wishing to upgrade their qualifications or learn new skills. The Home has always met or exceeded standards on all inspections by CQC or its predecessor CSCI who awarded the Home its “3-Star Home of Excellence” – their highest award. We will continue to encourage residents’ families and friends to participate in the life of the Home through the mediums of the social programme and by involvement in the development of residents’ care plans. The success of this engagement is evident from the many written and verbal plaudits received and the continued involvement of families and friends in support of the Home long after the death of a loved one. We are clearly striking the right note with our many supporters judging from the very generous sums donated in support of the new development along with other grants that contribute to the Home’s running costs. However, we are not the sort of organisation that simply holds its hand out asking for money based on the quality of our product and the value we add to the lives of our beneficiaries. The residents, Friends of Pembroke House and staff started a “self-help fund” in 2009 the intention of which is self explanatory. Over £37,000 has been raised since the fund was first set up – a notable achievement by any standards. The initial project was to fund a pavilion in the grounds; there had been one many years ago but time took its toll and it was demolished after being judged as being beyond economical repair. The refurbishment of the Home’s public spaces along with other garden projects have taken precedence over the pavilion but the ‘dream’ is still very much alive and now that the Home has reached a high and uniform standard of presentation, the Home Manager is determined that she will have her pavilion for residents and their families to enjoy and we hope to report success in this area in next year’s Review! All such ventures help to set the Home apart from others and they reinforce the fact that Pembroke House, as the only care and nursing home in the world for The RNBT Family, is not ‘just’ an old people’s home, but a home from home where older people live in peace and harmony. In Memoriam The following residents passed away between 1 August 2011 and 31 July 2012; we remember them with fondness and pride. Lorna Silk 90 8 Aug ‘11 William Whitehead 93 6 Nov ‘11 Sybil Knell 89 28 Jan ‘12 Valerie Tuffrey 80 27 May ‘12 Kathleen Jones 90 24 Aug ‘11 Kenneth Fleming 76 20 Nov ‘11 Sheila Checkley 80 3 Mar ’12 Victor Green 88 28 May ‘12 Doris Deal 88 31 Aug ’11 Gwen Hutley 82 21 Nov ‘11 Kitty Wheeler 85 15 Mar ‘12 Roy Worland 80 1 Jun ‘12 Des Diskin 84 24 Sep ‘11 Ada Stevenson 100 1 Dec‘ 11 David Holden 71 16 Mar ‘12 Patrick Gibson 99 7 Oct ‘11 Alfred Walden 81 11 Jun ‘12 Margaret Betts 87 6 Dec ’11 Iris Kasper 89 31 Mar ‘12 Jack Hoyle 90 17 Jun ‘12 Leonard Anderson 86 9 Oct ‘11 Bridget Roach 78 21 Dec ‘11 Norman Phillips 94 1 Apr ‘12 Veronica Batchelor 87 25 Jun ‘12 Robert Daggett 84 21 Oct ’11 Henry Strange 84 29 Dec ‘11 Ronald Finch 86 10 Apr ‘12 Ronald Catton 94 30 Jun ‘12 Hazel Martin 91 25 Oct ‘11 Kenneth Whittingham 87 2 Jan ‘12 Iris Spice 68 18 Apr ‘12 Patrick Jackson 82 28 July ‘12 Kenneth Deaves 90 30 Oct ‘11 Cyril Webb 89 24 Jan ‘12 John Constable 81 7 May ‘12 Patrick Gibson 94 30 July ‘12 30 veterans from the 1st Gulf War and their dependants received grants totalling £20,099 in 2011/12 RNBT Annual Review 2011/2012 Supporting The RNBT Family 14 Finance Incoming resources The Trust’s total expenditure of a little under £4.5 million for 2011/12 was broadly similar to the year before. Income was higher than expected at just under £4.6 million and was largely due to a significant donation and contributions towards the new development at Pembroke House. The result was a net surplus of £106,000. In line with many other charities, the RNBT’s investment values fell during the year, in our case by £0.5 million. The Trust’s net worth at the year-end was £30.7 million, a decrease of £0.4 million over the previous year. Finance Expenditure on charitable activities was £4.3 million out of a total spend of just under £4.5 million, an increase of 1% on last year. Grants to individuals reduced slightly by 3% while there was a small increase in expenditure on Regular Charitable Payments (RCPs). Our care home expenditure increased by 5% due to higher nursing staff costs required to care for the increased number of higher dependency residents. Donations, grants receivable and care home income were higher than last year, whilst legacies and investment income were down. “Many thanks for the money to help with food costs and the annuity you have given me. My late husband would be so proud to know that the RNBT is looking after me. God bless you all.” From the widow of a former WW II Rating * The results for the year are shown in the summarised Statement of Financial Activities (SOFA) on page 17. Total incoming resources were £4.6 million, representing an increase of £247,000 on last year. The heading ‘Incoming resources from generated funds’ includes donations, legacies and incoming grants, all of which are listed on the pages at the end of this Review. N The donations, legacies and grants come from a wide variety of sources with many made in memory of loved ones and there remains strong support from many branches of the Royal Naval Association and other ex-Service organisations. N We are especially pleased to receive monies from serving personnel through either individual or collective fundraising events, or through the Royal Navy’s charity payroll-giving scheme, the income from which filters through to the Trust via grants received from the Royal Navy & Royal Marines Charity (RNRMC). Greenwich Hospital (whose monies are distributed by the RNRMC) is the very generous principal source of our incoming grants, contributing over £1.3 million towards our grants to individuals, RCPs and support for Pembroke House residents. N We also obtained an allocation of grants totalling £190,000 from Seafarers UK towards the cost of mobility aids, building improvements at Pembroke House and for the 1st Gulf War Fund. N Other significant grants came from the RNRMC’s own funds and generated income, which this year also included grant funding to offset the lost investment income from the Trust selling investments to finance the extension at Pembroke House. We also received a generous donation of £10,000 from the Kytes Trust. We thank them all most warmly. Donations received during the year totalled £430,000 up by £238,000 on the previous year thanks to the extreme generosity of the Michael Uren Foundation with a single donation of £250,000 to the Trust. Income from legacies was £166,000 and the details are shown on page 18. The Trust is extremely grateful to all who remember the RNBT in their Wills and we are actively seeking ways in which we can improve on this very important income stream. ‘Investment income’ represents dividends from investments, short-term interest on bank balances and rental income. This was down by 7% on last year due to ongoing turbulence in the markets affecting investment values and yields. In line with many other organisations, we experienced a loss in the value of our investment portfolio of around £535,000 (2% of the total portfolio). Under ‘Incoming resources from charitable activities,’ we show the income from Pembroke House. This is made up mainly by the fees paid by the residents themselves or by local authorities and also other sources of income such as donations, grants and investment income on Pembroke House restricted funds. Income from residents’ fees was £1.6 million; although this was a 1% increase on the previous year, it was lower than expected. Increased resident turnover together with reduced capacity during the building works adversely affected the occupancy rate. Pembroke House also received around £325,000 in the form of donations, grants and dividends; this included generous contributions of £140,000 towards the Pembroke House extension, which reduced the Trust’s requirement to sell its investments to finance the project. Significant contributors to Pembroke House funds included Seafarers UK, The Royal British Legion, The Bridging Fund, Lloyds Patriotic Fund and Medway Mission to Seamen. We also received a very generous legacy via Greenwich Hospital as well as a significant donation from the family of Joan Fill, a former resident. Donations and grants go into the restricted funds that are maintained for the residents’ benefit to enhance facilities and to help keep the charges as low as possible consistent with running a World Class operation. “Thank you on behalf of myself and my husband for your assistance, my husband has been diagnosed with PTSD, depression and severe anxiety due to his time in the Falklands and the Gulf War and is now unable to work, this has put financial strain on our family but the RNBT was there to help.” From the wife of a Falklands Veteran www.rnbt.org.uk Welfare – 02392 660296 Administration – 02392 690112 Serving and former Submariners received grants totalling £15,761 in 2011/12 RNBT Annual Review 2011/2012 16 Finance Supporting The RNBT Family continued Resources expended The heading ‘Costs of generating funds’ covers the cost of public relations and investment management fees; this shows all expenditure incurred in raising our income. The RNBT’s main expenditure heading is ‘Charitable activities’ and these are covered in detail in other sections of the Review. The figures include staff and support costs incurred in running the main functions of grant giving and care home management. There was a small increase of 1% compared to the previous year. Increases in care home expenditure and RCPs were partially offset by reduced expenditure on grants to individuals. N The overall costs of running Pembroke House were up by 5% reflecting the increase in resident dependency levels. N 1,203 beneficiaries received a RCP of £15 per week, the same as the previous year, however, there was a small increase in total expenditure as we backdated payments for particularly needy cases. RCPs are paid quarterly to recipients and make a real difference to our older beneficiaries on especially low incomes. N There was a small decrease in the number of grants awarded compared to the previous year (2,471 compared to 2,563) while the average grant reduced slightly to £500. Overall, expenditure on grants fell by 3% to £1.45 million. The third heading of expenditure, ‘Governance costs,’ incorporates the costs of trustees’ meetings, allied administrative costs and audit fees. Net position, Investment Portfolio and Total Funds The donation from the Michael Uren Foundation, together with the grants received towards the Pembroke House extension resulted in the Trust reporting a net surplus for the year of £106,000. This additional income more than offset shortfalls in care home fees, legacies and investment income. The Final Salary Pension Scheme was formally wound up during the year through a bulk buy-out of the liabilities. The costs of the buy-out were estimated within the previous year’s accounts; the actual costs came in lower than estimated resulting in a £31,000 increase in funds. The value of our investments fell by over £500,000 with a year-end valuation of £26.8 million. We depend on the portfolio to generate income and also to cover some capital expenditure and particularly in recent years, to cover net outgoing resources. * At the financial year-end the RNBT’s total funds amounted to £30.7 million. Incoming resources (000s) Resources expended (000s) £5,000 £5,000 £4,500 £4,500 £4,000 £4,000 £3,500 £3,500 £3,000 £3,000 £2,500 £2,500 £2,000 £2,000 £1,500 £1,500 £1,000 £1,000 £500 £500 £0 £0 2011/12 2010/11 2011/12 Incoming resources from generated funds Investment income Incoming resources from charitable activities 2010/11 Costs of generating funds Charitable activities Governance costs Summary Statement of Financial Activities 2011/12 2010/11 Incoming resources £000 £000 Incoming resources from generated funds 2,023 1,802 Investment income (Gross i.e. before deductions) 911 Incoming resources from charitable activities 1,644 1,558 Total incoming resources 4,578 4,331 971* Resources expended Costs of generating funds 114 135* Charitable activities 4,292 4,238 Governance costs 65 70 Total resources expended 4,472 Net incoming/(outgoing) resources 106 (113) Gains / (losses) on investments (535) 1,029 Pension scheme : payments to reduce deficit 31 (645) Net movement in funds (399) Reconciliation of funds Balances brought forward Total funds carried forward £30,695 31,094 4,443 271 30,823 £31,094 This is a brief summary of the Statement of Financial Activities; the full audited accounts are available on request from the Trust’s Headquarters (address on back cover). * The 2010/11 figures for Investment income and Costs of generating funds have been restated from the previous year’s Annual Review due to a change in accounting policy on investment management fees. www.rnbt.org.uk Welfare – 02392 660296 Administration – 02392 690112 81 grants were made for legal expenses in 2011/12 – mainly bankruptcy fees RNBT Annual Review 2011/2012 Supporting The RNBT Family 18 Grants and Legacies The Trust Individual donations were received from: N HRH The Queen N HRH The Duke of Edinburgh N Alexander K N Allison B N Anderson J N Armour J N Bailey J N Baker S N Bartlett J R N Beckwith B N Bell G N Bellingham S N Benzon M N Birch K N Boyd K M N Bradford S N Brock M N Brookes R B & N N Buchanan C E N Bull N N Burn R C N Butler P M N Cameron A J B & A E N Chatfield P N Chidwick K D & R D N Clark J N Collett D N Collings M W N Collins D B N Colson & Watson N Cooper T N Coutts J M The Trust receives its funding from several sources with Grants, Legacies & Donations all very important income streams. Totals received in the 12 months 1 August 2011 –31 July 2012 were: GRANTS£2,058,769 LEGACIES £ 163,767 DONATIONS £ 445,175 We are pleased to acknowledge the following organisations that made general grants to the Trust: N Durnford & Cawthan Memorial Trust N Greenwich Hospital N Queen Mary’s Roehampton Trust N Royal Navy & Royal Marines Charity N Seafarers UK We received legacies from the estates of the following: N Acton R M N Avery G C N Brodie A H S N Dinsdale R C N Dulley I E N Fasham D N Hales C N Hucklesby K L N Jones A N Kurn A N Middleton B J N Morton J W N Oldfield M N Smithard G C N Tanner F M N Watling E M N Waugh T D Donations from family and friends received in memory of: N Akid A A N Allen D N Allen P J N Avery G N Barber A C N Barratt M N Bottoms D N Bowen B N Briant R N Brighton L N Broadlist D N Brock T N Brooks I E N Cannon J N Carlile T N Chesham W G N Chesterman F T N Cole E G N Coleman A www.rnbt.org.uk N Coleman M N Cotton P A N Cunningham M G N D’Authreau P J R N Dean D C N Deaves K N Doubleday J P N Doyle A N Earp R N Elliston E N Evans J N Eyre R A N Falk A N Finlay A P N Ford H C N Frost R G H N Gafon J N Gerrish I G N Gibaud D J N Gowan H C N Gradwell R N Haggerty J N Hanham R D H M N Harris E R N Harris G J N Harris R H N Hill A N Hill J N Horne E J N Horne M S N Horner E N Hunt G N Ivory DH N Jackson G J N Jahme R F N Johnson C J E N Johnson J N Johnson W B N Jones B T N Judges C W N Kenshole H N Kinzett W G N Knight J N Lake E N Loveley J W N Macleod D G N Martin R N McCandlish A N McCurry D N Medlock A N Mitchell V N Newman M N Osborne A N Overington J N Owen M D A N Pack D N Payne D N Peak M J N Pinnington N N Rayment L N Roberts A N Rockell A J N Rutter D H N Suggett P R N Syson J N Tallett R E N Thomas E G T N Thompson C G N Todd R N Walls T N Wardle K T N Watson R N Weech M J N Whitley E N Wilde E Welfare – 02392 660296 Administration – 02392 690112 N Cowe A N Cowls B N Cox M G N Craner C M N Crocker G J & T K N Dancy J M N Davies S N Davis R I N Down P J N Doyle K J N Drewett J N Dudding M J N Earp M J N Elphinstone M N Emmerson J N Evans K N Evans M H N Farrington S P N Foster H N Foster K N Gannon L N Gartside N N Gellett A N Getz T N Goodship P N Gordon D N Gordon T N Govier R N Harris L N Hawes J N Hayward P N Heaton F N Hewer I N Higham D N Hinde R J N Honey P W N Hornby M N Horne B N Humphreys A N Hutch L & D N Hutson D N Jackson P N Jenkins N N Jesson R N Johnson H R & B N Jones C & J N Jones G N Judges P N Keatley N N Keeble L N Kiff M N Lambert L W N Lambird C & I G N Law D N Laws N & E N Lawton J B N Lee C L N Lennon S M N Lunn D N Lyons M N Magan M J C N Marshall P N McLean L N McLeish L P N Merckel P & L N Mogridge K W N Morgan A N Morley R N Mortimore M & I N Moss M N Moulson J N Mustors J N Newsham A N Nicholas K N Noble A N Noble J A N Nolan C N Oliver T N O’Neill J N Ovington D N Owens J N Pastakia V N Pentreath J N Pepper M N Phillips S N Piddington D A N Playfoot D N Pomphrett G & M N Powell Mr & Mrs N Rayment A N Roberts R A & D N Robinson W P N Rodriguez T N Ross J N Ryde J N Saddington S P N Salmon K W & S M N Sanderson T N Sapey P Donations came from the following Service Units and serving personnel: N Anderson J – HMS HERON N Baxter H N Black Cats, RN Helicopter Display Team N Cyprus Joint Service Unit N Defence Academy N Defence Academy Fireworks Display N Defence Diving School N Govier R – MOD Whitehall N HMS CATTISTOCK N HMS COLLINGWOOD Leading Hand & Corporal Mess N HMS CULDROSE WO & SR Mess N HMS LIVERPOOL WO & CPO Mess N HMS NELSON Retirement Function N Joint Services Medical Group Afghanistan N Lunn D – HMS SULTAN N McKay A N Mountbatten Festival of Music 2011 N Redman J N RN Careers Office Nottingham N RN Engineers Golf Championship N RNAS YEOVILTON Clothing Store N Roan L – HMS NELSON N SHAPE, Brussels N Lt Cdr Varsogea C, USN Exchange Chaplain, Navy HQ N Williams K I – HMS WARRIOR (Northwood) Largest slice of expenditure was grants for Medical/Dental Equipment – £162,144 – 329 cases in 2011/12 N Scala S A N Shearer J S N Sheppard M N Shuttleworth P A & A W N Simnor P N Simpkins L C N Slee D N Smith C L N Smith G B N Soper S C N Tanner A N Tanner D N Taylor C N Thatcher M J N Theobald C N Thompson G W N Thompson J N Thomson D L N Threadgill M N Tree H N Vella N N Wake C H N Watson M W N Wheeler K J N Williams P N Wilson P N Withington R N Withinshaw J H N Wood G N Wright R C RNBT Annual Review 2011/2012 Supporting The RNBT Family 20 Grants and Legacies continued The Trust – Pembroke House The following Royal Naval and Royal Marines Associations donated funds: N RNA Aberystwyth N RNA Alresford N RNA Ashford N RNA Belfast N RNA Bexhill on Sea N RNA Bodmin N RNA Borehamwood N RNA Bourne N RNA Bracknell N RNA Bridlington N RNA Brightlingsea N RNA Buxton & High Peak N RNA Canberra N RNA Cardiff N RNA Cardigan N RNA Castleford N RNA Christchurch N RNA Cork & County N RNA Crawley N RNA Crewe N RNA Crosby N RNA Cyprus N RNA Dagenham N RNA Dereham N RNA Durham N RNA Edgeware & Millhill N RNA Enfield N RNA Folkestone N RNA Frome N RNA Hansworrh N RNA Harlow N RNA Harrogate N RNA Hull N RNA Leamington Spa N RNA Lichfield N RNA Liskeard N RNA Llangollen N RNA Market Drayton N RNA Market Harborough N RNA Mitcham, Morden & Wimbledon N RNA Morecombe & Heysham N RNA Norton Fitzwarren N RNA Norwich N RNA Perth N RNA Peterborough N RNA Purley N RNA Redcar N RNA Romford & Hornchurch N RNA Roydon N RNA Rugby N RNA Rushden N RNA Salisbury N RNA Sherborne N RNA Skipton & District N RNA South Bristol N RNA Southend N RNA Spennymoor N RNA Stafford N RNA Stockbridge & Deepcar N RNA Sturminster Newton N RNA Tewkesbury N RNA Thetford N RNA Torrevieja N RNA Trowbridge N RNA Wadebridge N RNA Wallasey N RNA Warwick N RNA Waterlooville N RNA Wetherby N RNA Wigston N RNA Windsor N RNA Wymongham N RNA Wythenshawe N RMA Bridgewater N RMA Norfolk N RMA Poole The following ex-Service Associations made donations: N Army & Navy Lodge 2738 N Armed Forces Bikers N Fleet Air Arm Association N George Cross Island Association N HMS BRUCE Association N HMS CLEOPATRA Old Shipmates Association N HMS ILLUSTRIOUS Association N HMS MINERVA Reunion N HMS NEWFOUNDLAND Veterans N HMS PENELOPE Association N HMS VINCENT Old Boys N LST & Landing Craft Association N RNBT Grants Committee – skittles evening N RBL Dundee N RBL Fife N RBL Gatehouse N RBL Newton Mearns N RBL Peebles N RBL Scotland Riders N HMS ROYAL OAK Association N THUNDERER Squadron Mess, Southampton University N TON Class Association N White Ensign Bath The Submarine Memorial Fund held by the Trust was supported by the following: N Chatham Historic Dockyard N RN Submarine Museum N Salters Company Other donations were received from: NAnonymous N Armed Forces Day Working Committee N August Westland N BAE Systems NBarleyAid N Bastion Baton Trust N Book Royalty, Arctic Snow to Dust Normandy N Bridgemary AF Community Day N Burnside Blairbeth Church N Buzzword Creative N Charity Ball N Chatham Historic Dockyard N Connaught Army & Navy Lodge N Dunnachies Charitable Trust N DVD Sales form Ross Kemp N Gosport Civil Service Club N HMNB ‘Cakes for Casualties’ N Hunting PLC N John Basterfield Ltd N Kytes Trust www.rnbt.org.uk N Lomond School N Malsis School Trust N Michael Uren Foundation N Missionfish Charitable Donation from Ebay N Navy News N PB Davis Insurance Services N PH Balloon Race N Probus Club of Windsor N Queen Mary’s Roehampton Trust N Queen Victoria School N Rochford Masonic Lodge 8992 N Saddlers’ Company N SODS Opera N SW Charitable Giving N The All England Lawn Tennis Club N TJ’s Cafe Whale Island N TOR Rugby Club N Tyneside Festival of Remembrance N University Of Portsmouth Student Union Welfare – 02392 660296 Administration – 02392 690112 Pembroke House has its own identity and consequently attracts income in its own right. Income specific to the Home although included in the overall totals given on page 18 were: GRANTS£212,820 DONATIONS £ 17,851 The Home received grants from the following: N Florence Cripps Marc Trust via Greenwich Hospital N Greenwich Hospital N Lloyds Patriotic Fund N Medway Mission to Seamen Trust N Royal British Legion N Royal Navy & Royal Marines Charity N Seafarers UK N Towergate Charitable Foundation Donations in memory of loved ones came from: N Anderson Mrs N Catton R N Corrigan R N Figg W N Flemimg Mr N Hutley G N Jones K N Kasper I N Knell S N Lucas Mrs N Martin H N Meagher C N Gee G N Holden D N Roach B N Silk L N Spice I N Stevenson A N Webb C N White W N Whitehead W Individual donations were received from the following: N Coleman & James N Craig T N Crispin Mr & Mrs N Deaves K N Dorrington P N Goode J N Hughes T The following Royal Naval and Royal Marines Associations donated funds: N RMA Gravesend N RNA Boreham Wood N RNA Brentwood N RNA Bridlington N RNA Caerphilly N RNA Chatham N RNA Chelmsford N RNA Conference N RNA Greenford N RNA Hanworth N RNA Ipswich N RNA Market Drayton N RNA Soham N RNA Swaffham The following ex-Service Associations made donations: N Chatham Naval Officer Association N Fleet Air Arm Armourers, Hanworth N HMS VICTORIOUS Association N RBL Greenford Other donations were received from: N Darland House N HMS PEMBROKE N Royal Marines Band Further details may be found on the Trust’s website www.rnbt.org.uk We are seeing an increasing number of cases presented electronically; this has contributed to a reduction in staff costs Head Office Chief Executive The Royal Naval Benevolent Trust Castaway House 311 Twyford Avenue PORTSMOUTH, PO2 8RN Administration: 02392 690112 Welfare: 02392 660296 Fax: 02392 660852 Email:rnbt@rnbt.org.uk Website:www.rnbt.org.uk Pembroke House Home Manager Pembroke House 11 Oxford Road GILLINGHAM, ME7 4BS Tel: 01634 852431 Fax: 01634 281709 Email:enquiries@pembrokehouse-rnbt.org.uk Website:www.rnbt.org.uk Selected military images ©Crown Copyright/MOD, from www.photos.mod.uk Reproduced with the permission of the Controller of Her Majesty’s Stationery Office.