The Power to Know the Road Ahead

Transcription

New Metro in
Copenhagen
Constructing a subway under a
city of 1 million people.
Safer Driving
Cassens Transport Inc.
How to avoid the five
most common traffic
accidents.
Cassens Transport partners with Volvo
to help develop a truck for the auto
transport business.
The Volvo trucks maga zine for Trucking Professionals • #1/2015
Uptime
Services
The Power to Know
the Road Ahead
It’s All About
Your Uptime.
It’s an undeniable truth. When you run a fleet, downtime is always lurking
just around the next bend. That’s why you need Volvo Trucks Uptime
Services, a unique suite of products and services designed to help you
maximize uptime, increase maintenance efficiency, and safeguard your
investment with protection plans customized to your needs. Nothing can
slow your business down when you know the road ahead.
Learn more: volvotrucks.us.com/Uptime
contents
Driver’s Digest #1/2015
32 Uptime
An inside look at Volvo’s
new Uptime Center where
technology and people come
together to help keep trucks
rolling. Now located under one
roof, employees dedicated to
your uptime support can easily
interact with one another face-toface, allowing increased flexibility
and faster response times.
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New Metro in
Copenhagen
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Small Measures for
Safer Driving
24
Hauling
Autos
Moving 3 million tons of soil through a
city of 1 million people requires skilled
professional truck drivers.
How to avoid common traffic accidents.
Cassens Transport relies on Volvo
Trucks’ VAH for its auto transport.
5 start 28 Safety Awards 38 the year
Driver ’s Digest #1/2015
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e d itor i a l le t t e r
Inside Driver's Digest
Welcome to the spring issue of Driver’s Digest, where you can find all the latest ways Volvo
Trucks continues to lead the industry in fuel efficiency, driver productivity, safety, and uptime.
This issue takes a deep dive into Volvo's uptime focus, offering a behind-the-scenes look
at the new North American Uptime Center where talented Volvo Action Service agents
balance technology and expertise as they help customers keep their trucks moving. The
123,000-square-foot Uptime Center consolidates the people and systems needed
to monitor and respond to vehicle issues in real time, help dealers troubleshoot
difficult cases and find the necessary parts for repair. Bringing these professionals
together under one roof allows them to collaborate and prioritize more quickly and
effectively. Continually improving our superior service and support is yet another
way we deliver value to our customers.
We know that nobody has time for downtime; every second of saved uptime
means increased revenue, maximized efficiency and new opportunities.
For another look at how Volvo Trucks partners with customers to solve their
problems, Driver’s Digest talks to Brian Suhre, vice president, Facilities & Equipment,
Cassens Transport Company in Edwardsville, Illinois, about how they teamed up with
Volvo to help develop the Volvo Autohauler.
Read about how Kriska Holdings Limited and Britton Transport Inc. won the 2014 Volvo
Trucks Safety Award and were honored during a ceremony at the American Trucking
Associations Management Conference & Exhibition in San Diego, California. The two
fleets were recognized for their exceptional safety performance and training programs and
each company received $25,000 to further develop their safety-related efforts.
Finally, enjoy a deep dive into the fascinating story about the construction of a new
subway system under the modern, bustling city of Copenhagen, Denmark. You’ll read
about the challenges of transporting more than three million tons of soil through a city of
one million people.
Now that winter is almost over, we hope to put a spring in your step with the stories and
photography celebrating the global Volvo trucking family.
Göran Nyberg
President, Volvo Trucks North America
Driver’s Digest
Driver’s Digest is published by Volvo Trucks North America. PO Box 26115, Greensboro, NC 27402 | (336)393-2000 | fax (336)393-3191 |
www.volvotrucks.us.com. It is produced expressly for and provided at no charge to drivers, fleet managers, owners, and other professionals in the
commercial trucking industry. Contents may not be reproduced by any means, in whole or in part, without prior written consent of the publisher.
© 2015, Volvo Group North America, LLC. All rights reserved. Printed in USA.
If you have any questions contact us at “function.DriversDigest@volvo.com”
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News & updates from the Volvo world
Volvo Dealer
Network
A world-class dealer network
offers quality care and maintenance,
supported by thousands of service
locations across North America.
With more than 350 dealers, it’s
convenient and easy to fully utilize
Volvo Trucks Uptime Services.
Benefits available
through Volvo
dealers include:
•Select: 24/7 online parts ordering
•Preferred: Credit for parts
purchasing everywhere within the
Volvo dealer network
•Volvo-trained truck specialists
•Volvo Genuine Parts
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Uptime Management
Remote Diagnostics helps you
stay ahead of the road
Remote Diagnostics is a revolutionary new way to maximize uptime and expedite
repairs. Standard in every new Volvo-powered Volvo truck, Remote Diagnostics helps
you avoid unexpected downtime by offering a range of unique benefits, including:
•Immediate communication of actionable information so you can make business
decisions in real-time.
•Proactive diagnostic and repair planning assistance with detailed analysis of critical
fault codes.
•Streamlined service procedures with parts-on-hand confirmation before a truck
arrives for service.
!
!
How it works:
We focus on more than 50 of the top powertrain service issues and
categorize each event according to severity.
Yellow cases
Fault codes that do not interrupt the truck’s operation and can be
addressed at a later date. By identifying these faults and proactively
making an appointment for repair, you can avoid a potential unplanned
stop.
Red cases
Fault codes that disrupt truck operation, causing an engine derate or
even a shut down, and require immediate service. Remote Diagnostics
provides the technicians with critical information ahead of the truck’s
arrival so they can get right to work fixing the issue instead of having
to first diagnose the problem.
The Results:
Validated by real customers on real routes with nearly 70,000 trucks on
the road currently benefiting from the service.
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Over 70 percent
reduction in average
diagnostic time for targeted faults.
Over 22 percent
reduction in average
repair times for targeted faults.
Volvo Uptime
Center
Support to keep
trucks moving
A dedicated team of uptime
experts working at the state-ofthe-art Volvo Uptime Center help
customers manage unplanned
repairs no matter where they are.
The road is an unpredictable
place. The Volvo Uptime
Center offers around-the-clock
assistance anywhere in Canada
and the United States. With
just a phone call, your driver is
connected to a member of Volvo
Action Service, a team of highly
trained uptime experts who can
quickly manage service, schedule
repairs and tackle any other
issue that happens on the road.
Support from the Uptime Center
through Volvo Action Service is
available at no charge for two
years with every Volvo truck and
offers access to these services
and more:
Roadside assistance
If the truck can’t make it to the
repair facility, Volvo will send help
directly to the truck with 24-hour
roadside assistance anywhere in
the U.S. and Canada.
Load forwarding
Parts expediting
When an unplanned service
event prevents the truck
from making its delivery, the
Volvo team will help find one
that can. Either a rental will
be found or an arrangement
made for the load to be delivered by another fleet.
The Volvo team minimizes
repair delays by locating
the needed parts and making sure they are delivered
where and when they are
needed.
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Streamline
communication
Never hear a busy signal again. The
ASIST dashboard gives access to
every active service event with a click
of a button, while customized service
alerts keep you informed every step
of the way, exactly the way you want.
ASIST
A service management
program to manage assets
Volvo’s service management platform,
ASIST is a simple, web-based tool that allows
fleet managers to monitor vehicle status,
receive electronic estimates, approve repairs,
issue purchase orders and communicate
directly with dealers, no matter the location.
ASIST consolidates all maintenance events
and communication in one place so there
are no invoice or repair surprises. For trucks
with Remote Diagnostics, ASIST provides
seamless communication between the
service manager, the truck, the dealer and
the Volvo Action Service team at the Uptime
Center. Here are the main features of ASIST:
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Ensure accurate
estimates
Online access to estimates allows
you to review, comment and approve
all estimates before any work is
performed. And, with easy access
to all maintenance documentation,
the invoice will match the approved
estimate.
Reduce costs and
downtime
Manage assets with
ease
Efficiency drives savings. ASIST services generate proven uptime by getting your trucks diagnosed, repaired
and back on the road faster.
Access information on all your important contacts and equipment in
a single place. Make notes on fleet
processes and individual assets to
guide the service process.
Volvo
Protection
Plans
Managing costs over the
lifetime of your truck
Preventive
Maintenance
Ride Assured agreements
offer unique benefits
A Volvo Protection Plan will
take the worry and stress out
of unforeseen repairs and help
manage costs over the life of your
truck. There are a variety of plans
that can be customized to the fit
the needs of your operation. You
chose the length and extent of
coverage that works best for your
specific application
.
Key features of Volvo
Protection Plans
1.Avoid future cost increases. Lock in
current labor rates and parts prices.
2.Enhanced resale value. Most plans
are transferable, adding value to your
vehicle.
3.A network of service. Your Volvo
Protection Plan is honored at
dealerships nationwide.
Place the care of your fleet in the hands of highly trained Volvo professionals with a Ride
Assured pre-purchased service plan. Ride Assured plans improve vehicle uptime, increase
productivity and provide peace of mind by making sure all required maintenance is done
efficiently and done right. Choose from a full menu of services exclusive to authorized Volvo
Trucks service locations, and get access to genuine Volvo parts, warranty adjustments,
service programs and performance updates at pre-planned maintenance intervals.
Volvo
Genuine
Parts
Proactive
repair management
Easy access to the
right parts when
and where you
need them.
Every service event
triggers an automatic
check for pending
maintenance, recalls
and service programs.
Volvo-trained
truck specialists
Repairs done fast and
accurately by highly trained
Volvo specialists at Volvo
service centers around the
country.
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Technician shortage
solutions
DATE program trains the best and the
brightest for Volvo service departments
No question about it: The
trucking industry is experiencing
a severe shortage of qualified
diesel technicians, and experts
are certain that the problem will
only get worse. Like the driver
shortage, senior technicians are
retiring and there are not many
new recruits coming in.
If unchecked, the problem
could lead to delays, downtime
and delivery headaches for drivers in need of service or repairs.
And for Volvo Trucks, that’s simply
unacceptable.
To tackle the technician shortage, Volvo has partnered with WyoTech, one of the nation’s largest
diesel specialty schools, to create
the Diesel Advanced Technology Education or DATE: a unique,
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customer-focused program that
trains quality, highly skilled service
personnel for Volvo dealerships.
DATE provides training specifically for Volvo powertrain,
emissions and electrical systems.
Applicants from across the country are carefully screened for attitude, ability and passion for the
industry – all of which are criteria
for acceptance into the program.
It’s a rigorous course. Students
must complete two six-week
semesters that include 500 hours
of theory, shop time, maintenance
training and testing. They learn
about everything from suspension
and brake systems to engine
electronics, automated transmissions, SCR emissions, diagnostics, troubleshooting and more.
Dedicated To The
Volvo Product
DATE was developed to recruit
highly skilled and motivated service apprentices directly into the
Volvo dealer network. Bob Neitzke,
owner and president of GATR
Truck Centers in Sauk Rapids,
Minnesota, gives it high marks.
“Recruiting DATE graduates is
an excellent way to get talented
technicians,” says Bob. “It’s a
comprehensive program, and students are dedicated to the Volvo
product when they come out.
That’s a huge advantage. They’re
up with the technology and the
vernacular, and they understand
what we’re working on. They’re
well trained in our truck models
and our OEM requirements.”
It’s All About Uptime
“When your truck’s down, it
costs you money,” Bob says.
“Nobody wants to come to a shop,
so the faster we can fix it, the better. Thanks to DATE, we can put
individuals on jobs sooner than
other shops can, which gives our
customers an uptime advantage.
When a truck has trouble, we’re
in a better position to bring it in,
fix it quickly and get it back on
the road.”
A Smart Solution To A Complex Problem
The last thing a dealer wants
is a staffing problem that slows
turnaround or compromises
repair quality. Volvo’s DATE
initiative is a proven source of
Nicole Porter:
A date graduate who
is poised to become
Volvo’s first female
master technician
“When WyoTech offered me a place in the DATE class, it was a no-brainer.”
At age 25, DATE graduate Nicole Porter is an apprentice diesel specialist who’s poised to become Volvo’s
first female master technician. We asked her for the graduate’s perspective on the DATE program experience:
skilled service technicians, and customers can have full confidence in
DATE graduates employed at their
local dealership. Their presence
confirms a great career path for the
technician, added capacity for the
service department, and improved
uptime for any Volvo truck brought
in for service.
“These are highly complex engines, and DATE graduates are savvy
with the latest Volvo electronics and
diesel technology,” adds Bob. “These
technicians can go right to work
making a difference for our shop and
our customers.”
To learn more about the DATE
program for Volvo Trucks, call
WyoTech Career Services at 800123-4567, or visit www.wyotech.edu.
Q: You’ve been on a career fast track. Tell us
about your current position and the service department you’re part of.
A: I’m a technician here at GATR Truck Center. We
have 14 bays, with as many as 14 techs working each
shift. I do everything from oil changes and brake overhauls to major repairs. And I enjoy every part of it.
Q: What made you decide to enroll in the DATE
program?
A: After general tech school I was planning to
work for a Peterbilt or Kenworth dealership. When I
had a chance to join the DATE program at WyoTech,
I looked into the Volvo brand and researched the
company. Volvo was clearly an excellent OEM with a
leading-edge product, and I knew I could have a career there. DATE was the best way to get on board.
Q: Can you describe the DATE program you went
through?
A: It was a three-month mix of hands-on training and online homework. My DATE classes focused
entirely on Volvo trucks. We studied electronics and
all the other systems, and tore down an engine and
put it back together. We also got an inside look at the
I-Shift, which is an amazing transmission. I’ve driven
other automatic truck transmissions that were difficult
to operate. But the I-Shift is like having an automatic
transmission in a car. It’s awesome and so efficient.
Q: What do you think makes the DATE curriculum
so effective?
A: Two things. First, all my instructors were
certified Volvo master technicians. They taught us
everything that Volvo teaches. Second, we worked
exclusively on Volvo trucks. It’s valuable to spend
quality time becoming an expert on one specific
brand of truck.
Q: What opportunities did DATE training open up
for you?
A: Before I knew about DATE, I was looking for
the next step in my tech education. I was planning on
taking another class, but didn’t know what to study.
So when WyoTech offered me a place in the DATE
class it was a no-brainer. After the class started, the
folks at GATR got in touch with me. Hello, career!
The opportunity to advance quickly is another
huge benefit. If you’re just starting out and working
up the ladder, it takes five to six years to become a
master technician. But with the DATE program it only
takes about three years. Faster is better!
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Göran Nyberg, North American president
of Volvo Trucks, center, presents Hansen
& Adkins founders Louie Adkins, left,
and Steve Hansen with the 1,000th
Volvo Autohauler during an Oct. 1, 2014,
ceremony at Volvo Trucks’ North American
headquarters in Greensboro, North Carolina.
Volvo Trucks Delivers 1,000th VAH model to
Auto Transporter Hansen & Adkins
Volvo Trucks in North America recently
delivered its 1,000th Volvo Autohauler
(VAH) model to Hansen & Adkins Auto
Transport. Developed exclusively for the
automobile transport business, the VAH
maximizes payload capacity while bringing
the value of Volvo’s efficiency and driver
productivity to this highly specialized
market.
The milestone truck, a Volvo VAH 200
model, was presented to Hansen & Adkins
president Louie Adkins and executive vice
president Steve Hansen during a ceremony
at Volvo Trucks’ North American headquarters in Greensboro, North Carolina.
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Features of the VAH models
All VAH models include a package of unique features that reduce overall height to provide the ultimate in loading flexibility. Deep-drop front axles,
low-height Volvo Air Ride rear suspensions and
reduced-height cab options all contribute to lower
overall height, offering the flexibility to position
a car, pick-up or minivan over the truck’s cab. A
clean top-of-frame behind the VAH cab expedites
body mounting and eases trailer hookup. In addition to the VAH 200 daycab model for local hauling, the VAH series also includes the VAH 430
model with a 42-inch sleeper and full-size bunk
for regional haul operations.
The recently launched VAH 630 model, provides long-haul drivers the room they need for
rest, meals and paperwork duties. It features a
61-inch sleeper, offering a full-sized bunk, ample
storage cabinet capacity and space for comfort and entertainment amenities. The model is
available with either Volvo’s D11 or D13 engine.
Volvo’s I-Shift automated manual transmission is
standard
Volvo Trucks dedicates new VNL model and
recognizes new America’s Road Team
Volvo Trucks dedicated a 2015 Volvo
VNL 780 model equipped with advanced safety features and recognized
the 2015-2016 America’s Road Team,
the trucking industry’s premier safety
outreach program at Volvo’s New
River Valley assembly plant in Dublin,
Virginia.
Magnus Koeck, Volvo Trucks vice
president of marketing and brand
management, officially presented the
new VNL model’s keys to Pat Thomas,
American Trucking Associations’ (ATA)
first vice chairman, who accepted the
truck as the newly selected America’s
Road Team Captains looked on.
The America’s Road Team program,
sponsored by Volvo Trucks, is a national
public outreach effort led by expert
professional truck drivers who have
logged millions of accident-free miles.
The 2015-2016 America’s Road Team
Captains will travel the country in the
new VNL model to help spread the
word about how the trucking industry delivers America’s freight safely,
securely and on time. The ATA created
the America’s Road Team in 1986.
Back row: Russell Simpson (Holland), Chad Miller (ABF Freight), Scott Woodrome (FedEx Freight), Randall Luschen
(Weinrich Truck Lines), John McKown (UPS Freight), Eric Flick (FedEx Freight), Tim Vogt (Con-way Freight) Middle
row: Charles Demchock (Walmart Transportation), Derrick Whittle (Cargo Transporters), Paul Savill (UPS Frieght),
David Green (Werner Enterprises), Kirk Weis (ABF Freight), Bill West (ABF Freight), Bill Minor (Con-way Freight) Front
row: Danny Smith (Big G Express), Henry Bruster (UPS Freight), Eric Ramsdell (Walmart Transporation), Richie
Buitrago (Con-way Freight), Neil Kirk (Penske Logistics)
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DRIVER REPORT
Text Per Grehn Photos Nicke Johansson & Alastair Philip Wiper
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DRIVER ’S DIGEST #1/2015
NORDHAVN, COPENHAGEN, DENMARK
A new subway is under construction in Copenhagen,
and it will require digging up more than 3 million tons
of soil from under the city. Transporting earth through
a city of more than 1 million inhabitants represents a
real challenge for truck drivers. Johnny Olsen is one of
them, and this is his story.
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DRIVER REPORT
T he two guards in front of the truck have lifted
their stop signs. Three cars and four cyclists stop
and Johnny Olsen gets the go-ahead to drive.
The truck slowly rolls down the road and into
the construction site. With an experienced hand,
Johnny swings his truck to the right and drives up
to the automated wheel wash.
“Every time we drive in and out of the area, we
wash the tires. There would be far too much clay in town otherwise,”
says Johnny as he backs into position so that the granite can start
filling the twin dump trailers.
The construction site is called Trianglen and is located in
Copenhagen’s inner city. It will be one of 17 stations on the city’s
new metro – known as the Cityringen. The building project, which is
the largest in Copenhagen in modern times, consists of two tunnels,
each 9.6 miles long and another four construction sites from where
the tunnel-boring machines drill their way under the city. The new
subway is an extension of the already existing one.
Johnny’s task is to carry away the earth that is dug up from
underground at the construction sites. When the project is finished,
more than 3 million tons of earth will have been transported away
from the city’s interior.
“Right now it’s probably a bit problematic for those living in
Copenhagen. There is construction taking place in so many different
locations. Yet in the end I think it will be fine,” says Johnny, who
notes that if more people take the subway in the future then there
will be fewer cars on the city’s streets.
Via the communication radio, Johnny has direct contact with
the excavator operator. Huge amounts of earth are collected from a
depth of 59 feet by a larger excavator. When the station at Trianglen is
completed, its lowest point will be around 131 feet below street level.
Johnny keeps tabs on the display in the cab that shows how much
soil has been loaded. The truck has a load capacity of 19 tons and the
trailer takes 20 tons. The empty tractor-trailer weighs about 23 tons.
The front steering axles in combination with the trailer make the tractortrailer very smooth to drive, according to driver Johnny Olsen. The truck is
a 2014 Volvo FMX with an 8×4 configuration and dual front axles.
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“The truck feels very stable even
with heavy loads. The I-Shift
transmission is very precise.
I think it is a very good truck.”
JOHNNY OLSEN, TRUCK DR IVER
17
DRIVER REPORT
Four Italian drilling machines are used in the construction of the new metro in Copenhagen. One complete drill weighs nearly 900 tons. During the project, the machines will tunnel
their way at a depth of almost 100 feet. The metro will consist of two tunnels, each tunnel is
9.6 miles long, making the total length of new tunnels 19.2 miles.
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“Right now it’s probably a bit
problematic for those living
in Copenhagen. There is
construction taking place in so
many different locations. Yet in
the end, I think it will be fine.”
JOHNNY OLSEN, TRUCK DR IVER
The truck shakes slightly each time the excavator operator adds a
new load. Johnny gives the signal via radio when the display shows
62 tons. The truck is fully loaded.
“Now we are going to Nordhavn – that’s where we leave the load,”
says Johnny and drives out from the site.
Copenhagen is growing, and in the old port district north of the
city center, several construction projects are ongoing where houses
and offices are being built for thousands of new Copenhageners.
At the far end of this neighborhood – Nordhavn – there is also
construction underway for a new container terminal and cruise ship
port. To accommodate this, a new 100-acre tract of land is being
created, using some of the soil from the subway construction. The
new land is slowly spreading out onto what was once the sea.
On the way across town to Nordhavn, Johnny sits calmly and safely
behind the wheel with a smile on his face. It is obvious that he likes
his job.
“Some might think it would be boring to just drive back and forth,
but I really like it. Truck driving is a job that offers freedom compared
to sitting in an office or standing on a factory production line.”
Johnny lights up when he talks about his wife and four children.
It is clear his family means a lot to him, but he admits that it can be
a little difficult to find enough time in his schedule to spend time
with them. Johnny lives an hour’s drive from Copenhagen, and his
working days usually start at at 5 a.m. Then he drives the truck all
day and is home again with his family by 6 p.m. Since the summer
of 2014, Johnny has been driving for trucking company SCT, an
employer that he really likes. “It’s a great working environment. The
camaraderie between colleagues at SCT is something I value highly.
We are there for each other, and everyone is very nice.”
SCT is one of several trucking companies involved in working on
the subway in Copenhagen. The main tasks are to carry the soil from
the construction sites and to transport the excavated material from
the tunnel-boring machines.
The number of trucks that SCT uses on the subway construction
in Copenhagen varies between 20 and 50, depending on how much
earth has to be transported. The most common truck model is the
Volvo FH with dump trailers, but the company also has eight FMX
dump trucks with trailers in use. All SCT trucks are equipped with
Globetrotter cabs, even the Volvo FMX trucks, where several drivers
can stay overnight in their cabins during the work week.
Johnny’s truck is a 2014 Volvo FMX with an 8×4 configuration
19
DRIVER REPORT
and dual front axles. The power from the 500 hp 13-liter engine is
efficiently transferred to the truck’s tandem drive axles. The front
steering axles in combination with the drawbar trailer make
the rig very smooth to drive. Johnny says this is a benefit when
maneuvering the truck in narrow areas of the building sites.
“The truck feels very stable even with heavy loads. The I-Shift
transmission is very precise. I think it is a very good truck,” says
Johnny as he slows down at a red light.
Copenhagen has one of the highest densities of bicycles in
the world, and this is most evident in traffic, where cyclists
and trucks must often share space. The building contractor,
Copenhagen Metro Team, has put a lot of effort into
implementing the project in as safe a manner as possible for the
city’s inhabitants. In collaboration with SCT, it has, among other
things, allowed all children attending schools near construction
sites to sit in a Volvo truck with the aim of teaching them what a
truck driver can and cannot see from his or her truck cab.
During the most transport-intensive construction period,
20
Copenhagen has one of the highest densities of bicycles in the world. The building
contractor Copenhagen Metro Team has put a lot of effort into implementing the project
in as safe a manner as possible for the city’s inhabitants.
FACT FILE
THE PROJECT
THE TRUCK
The Cityringen circle line is
a 9.6-mile-long underground
subway that runs in and around
Copenhagen’s inner city. The
new subway is built to minimize
car traffic in Copenhagen and
to facilitate the daily travel of
the city’s inhabitants. Around
1.2 million people live in the city.
The Volvo FMX was launched
on the road in March 2014. The
Euro 5 engine is 13 liters and
500 horsepower.
The automated I-Shift gearbox
simplifies work in harsh
environments, and the driver can
concentrate 100 percent on the
journey.
The project will cost $3.2 billion
and is being implemented by
the contractor Copenhagen
Metro Team. CMT works on
behalf of Metroselskabet, which
has primary responsibility for
the construction and operation
of the Copenhagen metro.
Metroselskabet is owned
by the city of Copenhagen,
Frederiksberg municipality and
the Danish state.
The tractor-trailer consists of
a three-way dump truck with an
8×4 configuration, dual front
axles and a three-axle drawbar
three-way dump trailer. It can
tip loads to the right, left and
backward.
The rig weighs 22.5 tons.
The truck has a load capacity
of 18 tons and the hitch has a
load capacity of 20 tons. The
maximum allowed gross weight
is 62 tons.
The new metro will be officially
inaugurated in July 2019. The
capacity is estimated at 130
million journeys annually.
an average of 500 trucks drive to and from the construction
sites every day. 375 traffic lights have been changed in order
to minimize disruption on the city’s roads. Trucks must also
always drive the same route through the city to and from
Nordhavn.
“Put simply, one must drive very carefully. Security is the top
priority,” says Johnny as he checks his truck’s mirrors one more
time before he turns right over a cycle-path crossing.
Upon arrival in Nordhavn, Johnny steers the truck up onto a
weighing machine before he drives into the area. During the day,
Johnny drives between four and five loads from the construction
site to Nordhavn. All shipments are weighed carefully.
The truck is equipped with a
Globetrotter cab, which allows
the driver to stay overnight in the
cab if required.
THE AREA
Gothenburg
SWEDEN
DENMARK
Copenhagen
Baltic Sea
A seagull hovers in the wind, peering down over the area where
truck after truck dumps its load. Johnny has backed the truck
into the dumping area, where he first tips the rear platform and
then the front.
“One more load and then I go home to my family. I’m looking
forward to it,” says Johnny while breaking into a big smile. n
50 km
Lübeck
GERMANY
POLAND
Gdansk
TT Nyhetsbyrån
21
THE DRIVING CHALLENGE
Text Nic Townsend Illustration Dan Hambe
Small measures for safer driving
Every year the Volvo Trucks Accident
Research Team investigates and analyzes
accidents involving trucks worldwide, in an
attempt to better understand how accidents can
be prevented. This research has been invaluable
in developing Volvo Trucks’ active safety systems
such as Collision Warning with Emergency
Brake, Driver Alert Support and Electronic
Stability Program. However, despite these
advances, the most important contributor to road
safety will always be the driver.
“Active safety systems are designed as a
last resort, but ultimately the drivers are still
responsible for their trucks,” says Carl Johan
Almqvist, Traffic and Product Safety director,
Volvo Trucks. “The first and easiest action
a driver can take is to wear a seat belt. Our
research shows that in the vast majority of fatal
accidents involving trucks, the victims were not
wearing seatbelts, and that the majority of these
victims would have survived if they had been. So
just by wearing a seat belt, you’ve significantly
reduced the risk of a fatality.”
Drowsiness is also a common cause for
road fatalities, and there is only one solution to
that: sleep. If you can feel yourself nodding off,
1
find somewhere to pull over immediately and
take a short power nap.
Here are the most common accidents
leading to truck occupant fatalities, according to
Volvo Trucks’ European Accident Research and
Safety Report 2013, and some simple measures
truck drivers can take to minimize the risks.
B E N E F ITS
Fuel Economy
Wear and tear
Safety
Driving off-road
In the majority of cases, this is caused by inattention. A driver should be
focused on the immediate vicinity as well as far ahead, as this makes it
easier to anticipate and react to changing conditions. Driving proactively
also has the added bonus of being more fuel-efficient, as it helps reduce
sudden braking and acceleration.
2
Rear-end collisions
Once you enter slow-moving traffic, it is very easy to drop your
guard and lose concentration, and this is when most rear-end
collisions occur. Don’t become complacent and allow yourself to
be distracted. For example, research shows that you’re 23 times
more likely to have an accident if you text while driving, and six
times more likely if you’re dialling. Remain vigilant, keep focused
on your surroundings, and be prepared to brake suddenly.
22
4
Head-on collisions
These accidents are most common on narrow
curvy roads, when the driver is most likely
to unexpectedly meet an oncoming vehicle
and has less room to maneuver. In these
situations, make sure your truck is operating
at a safe speed for the road so you can brake
for any oncoming traffic, if needed.
3
Rollovers
Trucks with top-heavy loads or trucks driving too fast in corners and
on-or off-ramps are most at risk of rollovers. Increasing your speed
by as little as 1.2 mph is enough to cause a truck to topple over, so
reducing to a safe, cautious speed is vital no matter how accustomed
you are to driving the route in question. If you’re unsure of your load,
assume a high center of gravity just to be safe.
DRIVER ’S DIGEST #1/2015 23
the company
company facts
Cassens Transport
Location: Edwardsville, Ill.
Operation: Automotive logistics service provider since 1933
Equipment: 1,480-truck fleet,
252 of which are Volvo with
Volvo Power
24
Custom
Comfort
Cassens Transport teams
with Volvo Trucks for their
auto transport solutions
25
the company
“In the car hauling
industry, it’s really
a game of inches.
Cutting an inch here
and an inch there is a
never-ending process.”
Brian Suhre is vice president of
facilities and equipment for Cassens
Transport, an automotive logistics
provider
26
Cassens Transport driver David
Schultz says he likes the quiet
ride, comfortable cab and
maneuverability of his truck.
“The Volvo auto hauler is the
nicest truck I’ve driven in the
past 36 years.”
When Brian Suhre couldn’t find a truck on the market to meet Cassens Transport’s needs, he teamed up
with Volvo and its partners to develop one.
Prior to using the Volvo VAH, they used a competitor’s product that had a small bumper to back of cab
(BBC) dimension and a short cab height, which was
necessary for them to get maximum capacity on their
trucks. The manufacturer that built those small BBC
trucks quit making them in 2008. “For a while we
were without a truck; we didn’t have any trucks that
would fit our needs,” Suhre says. At the time, they
were refurbishing some of their older equipment, but
he said there was no way that they could grow their
fleet by using recycled products; they had to find a
different product.
So, along with their local dealer, they worked with
Volvo's corporate team to refine the product to meet
their needs. “In the car hauling industry, it’s really a
game of inches. Cutting an inch here and an inch there
is a never-ending process,” Suhre says.
“Since Volvo has come up with the VAH product,
we’ve been able to regain some of the efficiencies that
we lost with other competitors that are out there today.
They don’t have the features that can get the cab
height and the BBC to the point where we are with the
Volvo product.”
David Schultz has been driving for Cassens Transport for 36 years and says the quiet ride, comfortable
cab and maneuverability make his job a lot easier. “The
Volvo Autohauler is the nicest truck I’ve driven in the
past 36 years. The quietness and the comfort make
you less fatigued as you go down the road. There is no
way to over emphasize the advantage you get with the
maneuverability of the vehicle. It requires a lot of skill
to haul new vehicles in and out of the tight areas of
dealerships.
“If it wasn’t for the Volvo Autohauler, I would really
consider retirement!”
Brian goes on to say, “Nobody’s got a better package than Volvo does right now so until you can come
to me and you shine above a Volvo, we’re not really
interested.” ■
Find Cassens’ video
on YouTube:
http://youtu.be/
LUMZ3nFaasg
27
volvo safety award
Kriska Holdings Limited
2014 Volvo
Trucks
Safety Award
Winners
Kriska Holdings Limited and Britton Transport Inc.
were honored with the 2014 Volvo Trucks Safety
Award during a ceremony at the American Trucking
Associations Management Conference & Exhibition
in San Diego, California. Recognized for their exceptional safety performance and training programs,
each company received $25,000 to further develop
their safety-related efforts. Michelin America Truck
Tires again joined Volvo Trucks as a supporting
sponsor of the awards.
“By investing in innovative training programs,
Kriska Holdings Limited and Britton Transport Inc.
achieved tremendous safety performance during the
past year,” says Göran Nyberg, North American president of Volvo Trucks. “These results show that safety
does not happen by chance, it happens by choice.”
“We’re proud to be part of an award that brings
honor and recognition to the safest fleets in North
America and increased attention to the issue of
safety,” says Mike Cain, Michelin vice president of
Original Equipment. “Kriska Holdings and Britton
Transport demonstrate the clear benefits of establishing a safety-first culture and providing drivers with
the best training and equipment available.”
“From the time an employee
enters our organization as
a trainee, through training
and then into a truck, we
reinforce the importance of
safety at every corner and at
every turn.”
Jonathan Wahba, Chief Operating
Officer of Kriska Holdings
28
FLEET FACTS
Kriska Holdings Ltd.
Location: Prescott, Ontario
Cargo: Food goods (cross border)
Fleet size: 350 power units
Kriska Holdings Limited of Prescott,
Ontario, Canada (www.kriska.com),
won the Volvo Trucks Safety Award
in the over-20-million-miles category.
Family owned and operated, the Kriska
group of companies was founded
in 1978. Located south of Ottawa,
Ontario, on the Canada-U.S. border,
Kriska Holdings operates a fleet of
340 trucks specializing in trans-border
service. In 2013, the company had an
accident frequency rate of just .25,
while logging more than 32 million
miles in operation.
Kriska Holdings provides its new
drivers with at least four weeks of
in-cab training from one of 16 veteran
driver trainers. Drivers also have the
ability to enhance their skills and
knowledge through the use of the
company’s in-house driver simulator. Kriska Holdings also developed a
Safety & Performance Bonus Program,
which rewards Kriska operators with
cash incentives for driving three
months without a safety incident.
“Safety is of preeminent importance
to Kriska, so it is a huge honor to be
awarded a Volvo Safety Award for
2014,” says Jonathan Wahba, chief
operating officer of Kriska. “From the
time an employee enters our organization as a trainee, through training and
then into a truck, we reinforce the importance of safety at every corner and
at every turn.”
29
volvo safety award
“We are thrilled to be the
recipient of the 2014 Volvo
Trucks Safety Award. This
award does not speak to one
person’s efforts, or even a
department’s efforts, but to
a continual effort on behalf
of the entire company to
purposefully protect others.”
Jim Stockeland, president of Britton Transport
30
Britton Transport, Inc.
Britton Transport Inc. of Grand Forks, North Dakota (www.
brittontransport.com), received the Volvo Trucks Safety Award in
the under-20-million-miles category. Britton Transport began operations in 1980 as a truck brokerage service. Britton Transport
handles a diverse range of cargo, including machinery, building
materials, foodstuffs and general commodities.
For current CDL holders with less than two years of
FLEET FACTS
Britton Transport
Locations: Grand Forks, North Dakota,
and Sioux Falls, South Dakota
Cargo: Full-service transport and logistics
company (Van, reefer and flatbed)
Fleet size: 97 power units
xperience, Britton Transport developed a Driver Finishing proe
gram. This nine-week program offers inexperienced drivers an
opportunity to gain hands-on experience from Britton Transport’s
expert driver trainers. Britton Transport also emphasizes continuous learning. They assign each of their drivers to attend at least
two required safety courses per quarter.
The results are impressive. With a fleet of 97 trucks, Britton
Transport had an accident frequency of .32 in over 9.2 million
miles of operation.
“We are thrilled to be the recipient of the 2014 Volvo Trucks
Safety Award,” says Jim Stockeland, president of Britton Transport. “This award does not speak to one person’s efforts, or even
a department’s efforts, but to a continual effort on behalf of the
entire company to purposefully protect others.” ■
31
inside volvo
Text Sage Johnson Photo Dennis Kale
Uptime
At Volvo’s new Uptime
Center, technology and
people come together to
keep trucks moving.
32
The newly constructed 123,000-square-foot Uptime Center is located on the Volvo
campus in Greensboro, North Carolina.
C
overing 33 feet of a glass-walled
meeting room in the Volvo Trucks new
Uptime Center is a full-color mural of a
truck on a desert highway with the words, “When
a truck is down, our customer’s business stops.”
This philosophy is at the core of everything that happens at the new Uptime
Center, located at Volvo Trucks’ North American headquarters in Greensboro,
North Carolina. The center brings together dedicated teams and technology to
monitor and respond to vehicle issues in real time, help dealers troubleshoot
difficult cases and find the necessary parts for repair.
Under one roof
In the past, the operational teams responsible for customer Uptime were in
Beth Coggin, director of Emergency Services,
and Ty Lindsay, manager of Business
Development, inside the Uptime Center, where
Volvo Action Service agents work 24 hours a
day, 7 days a week to provide support to all
Volvo customers.
different locations. Now located under one roof, Uptime support employees
can easily interact with one another face-to-face, allowing increased flexibility
and faster response times.
“Bringing these professionals together under one roof allows them to collaborate and prioritize more quickly and effectively,” says Göran Nyberg, president for Volvo Trucks in North America. “We owe it to our customers to make
our superior service and support even better. They don’t make money if their
trucks are not running.”
This means Volvo customers can rest assured that their case is being looked
after by a team of highly trained Uptime experts, Volvo Action Service, that
now have resources within arm’s reach. “The Uptime Center concept came
from trying to balance technology and live support,” says Mark Curri, vice
president of Aftermarket Quality and Operations. “Agents have in-house expertise available to help them with any obstacle or delay they could encounter
in the course of a repair event,” he says.
The new 123,000-square-foot building features a bright and airy entrance
with soaring ceilings. Each of the three floors includes large collaborative
spaces with bright murals and children’s artwork. Windows line the walls of
the call center space on the first floor. Visible from every vantage point are
flat-screen monitors mounted from the ceiling, which show the Uptime team’s
progress toward their goals.
33
inside volvo
“The Uptime Center
concept came from
trying to balance
technology and live
support. Agents have
in-house expertise
available to help them
with any obstacle
or delay they could
encounter in the course
of a repair event.”
Mark Curr i, vice pr esident of After market
Quality and Oper ations
34
“It’s a hard job. You have to be able
to multitask and not take things
personally. The people who call us
are in a crisis situation, and we have
to be mindful of that.”
Beth Coggin, Dir ector of Emergency Services
Curri says this is another key benefit of the
Uptime Center. “Whether your job is making
sure we have spare parts in inventory, or working on the front end with telematics data, we
are all contributing to the same thing,” he says.
“Employees feel very connected to the progress shown on the digital info boards. They can
see in real-time how their work is helping our
customers. We have one common measurement
across all departments — vehicle uptime.”
The people
The frontline of the Uptime Center is the 40
Volvo Action Service agents who work directly
with customers, dealers and Volvo representatives to resolve problems as quickly and efficiently as possible. Agents take care of every
step of the truck repair process, from towing
and road service to load transfers, parts expediting and maintenance scheduling.
Agents are available 24 hours a day, 7 days a
week, 365 days a year. “That means on Christmas day when you and I are home with our
families, we’ve got Volvo Action Service agents
here working to handle our customers’ needs,
because our customers never stop,” says Director of Emergency Services Beth Coggin, who
“From Volvo’s
perspective, data
alone does not add
value. Information is
what our customers
need, and that’s
what we provide.”
Evandro Silva, Manager of Connected
Vehicle Solutions
oversees the call center.
The agents manage repairs for all Volvo
trucks in North America. “Our agents have to
be proficient at fielding any and all different
types of inquiries,” Coggin says. “One moment
they may be handling a 1985 Volvo, and the
next moment it may be a 2015 Volvo with all the
bells and whistles. It’s pretty amazing.”
Also amazing is the volume of work that
happens in the Uptime Center. Each month, the
center handles nearly 20,000 cases. That number
continues to grow as more services are offered.
Agents handle an average of 18,000 inbound
calls a month and make approximately 28,000
35
inside volvo
outbound calls (every case involves one inbound
call and as many as four outbound calls). “We
are essentially the face of Volvo to the customer,” Coggin says. “If anyone needs anything,
they call us.”
Coggin recognizes this is not always an easy
role. “It’s a hard job,” she says. “You have to be
able to multitask and not take things personally.
The people who call us are in a crisis situation,
and we have to be mindful of that.”
In addition to the Volvo Action Service
agents, the Uptime team includes product
reliability engineers who are responsible for
diagnostics, developing service information and
dealer tools, and ensuring issues are addressed.
There are also dealer support personnel who
help troubleshoot challenging cases, manage
warranty claims and resolve information technology issues. Parts specialists assist dealers in
sourcing and managing parts and work with
suppliers and production plants to fulfill orders.
The results
Since last year, uptime has improved by more
than a day. Rich Ferguson, senior vice president of Aftermarket and Soft Products, says an
integral part of uptime is the network of more
than 350 Volvo dealers located throughout
North America. “Whether the vehicle is out on
the road or nearby, the customer is offered the
same level of service and support as they would
expect from a home dealership,” Ferguson says.
Seventy percent of these Volvo dealers use
Asist, Volvo’s web-based tool for monitoring
vehicle status and managing estimates, repair
approvals, purchase orders and communications. “The ASIST communication platform
gives us one central location to document
“Whether the vehicle
is out on the road or
nearby, the customer is
offered the same level of
service and support as
they would expect from a
home dealership.”
R ich Ferguson, senior vice pr esident of
After market and Soft Products
case status and communicate with our dealers
and customers,” says Ty Lindsay, manager of
Business Development. Lindsay works with
Volvo fleet customers to ensure they are most
“The ASIST
communication
platform gives us one
central location to
document case status
and communicate
with our dealers and
customers.”
Ty Lindsay, manager of Business Development
36
effectively using Uptime Services to run their
businesses. “Having a common communication
platform helps improve vehicle uptime by allowing us to make well-informed decisions based
on the real-time case status,” he says.
The technology
Volvo Action Service agents have height-adjustable desks so they can stand rather than sit
during their shifts. Each desk has two computer
monitors that run Asist, as well as Remote
Diagnostics, Volvo’s telematics-based proactive diagnostic and repair planning system that
monitors critical fault codes.
Nearly 70,000 Volvo vehicles on the road
today are equipped with Remote Diagnostics,
which has been standard on all Volvo-powered
models since 2013. This technology means
Volvo customers can be alerted to potential
problems with a truck long before they ever
happen, reducing average disgnostic time by
up to 70 percent, while lowering repair time by
more than 20 percent. “That’s real money and
time saved by our customers,” Ferguson says.
In the past, when an alert went off on a
truck, Volvo Action Service only took action if
contacted for roadside assistance. Now, when a
critical fault code is detected, the Remote Diagnostics system creates a case in ASIST and identifies what parts will be needed and provides
technicians with straightforward repair instructions — even before the truck arrives for service.
Evandro Silva, Manager of Connected Vehicle Solutions, describes the telematics concept
in terms of cell phones. “Think of the cell phone
as the connection piece on a truck,” he says. “It
has an application that reads truck data such
as fault codes, operational conditions, hours of
driving, fuel economy and more, and then sends
that data.”
But data alone isn’t enough. “I hear people say
data is key, but it’s not really,” Silva says. “Data is
an enabler, and then information is key.”
Connected vehicles are only part of the equation. The data they capture must be analyzed
and then communicated to customers in a way
that helps them to better run their businesses.
“Sending data to customers and leaving them
to do what they want with it doesn’t benefit
customers,” Silva says. “From Volvo’s perspective, data alone does not add value. Information
is what our customers need, and that’s what we
provide.”
Telematics data also helps Volvo to continuously improve its product. “We learn a lot from
the data coming off the trucks and we use it to
bake fixes into future trucks,” Silva says. “We
can conceivably fix problems that customers
haven’t experienced yet.”
Useful information — and communicating
it effectively — is at the heart of the Uptime
Center. “Uptime for us is about helping our customers make decisions about their three most
important assets: their trucks, their drivers and
their loads,” Ferguson says. “The Uptime Center
integrates technology and people to most effectively manage those assets.”
The future
The use of telematics is going to continue
to grow, with estimates predicting 24 billion
devices, including trucks, connected to the
Internet by 2020. “Your ability to connect and
provide information will be as important as the
truck itself,” Ferguson says. “If you don’t provide that connectivity into the systems and the
ability to manage uptime, it’s going to be hard to
compete in the marketplace moving forward.”
The future will also involve educating customers about how technology, coupled with live
support, can benefit their businesses. “We need
to make sure our customers not only understand how powerful the product is they just
purchased, but also understand what’s behind
that product,” Lindsay says. “I think that when
they are completely involved in the solution,
from the engine to the transmission to the chassis to the cab to the Uptime Center to Asist to
telematics, the customer is better off.”
For this reason, Uptime Center support is
available free of charge for the first two years for
every new Volvo truck purchased. “If customers
don’t experience it, they will not understand the
value,” Silva says. “Truck owners are connected
anyway, but now we transferred this technology
to their business. We are making life easier for
them.”
As important as technology is to the future
of Uptime, Volvo also recognizes the impor-
tance of the human element. “Technology like
telematics by itself is great,” Curri says. “We can
learn a lot from the data, but there’s also the human side of it, understanding the context of an
event. You can’t put a price on that.”
This goes back to the reason the Uptime Center was built: bringing together the team dedicated to reducing downtime and getting trucks
back in service as soon as possible. Today, when
a particularly complex case arises, the Uptime
team gathers in the “war room,” the same room
that features the mural that says, “When a truck
is down, our customer’s business stops.” There,
the team can easily bring in the people and resources they need to get to a resolution. ■
The Remote Diagnostics Process
Proactively reducing downtime
The Volvo Uptime Center goes beyond
reducing downtime; using Remote Diagnostics,
the center works to avoid downtime.
Johanna Hayden, who has worked at Volvo
for more than 10 years, monitors Remote
Diagnostics. Hayden describes her job as
working proactively versus reactively. “Remote
Diagnostics takes us beyond the call center
concept,” she says. “Before you know you have
a problem, we can be working on it. We give
customers the information they need to be able
to plan their business. If there is going to be
downtime, they know about it sooner and they
can make plans.”
Although Hayden says there isn’t a typical
day in what she does, most of her shifts begin
with logging into Asist, the program she uses
to check emails from trucks. “The trucks actually talk to us,” she says. “When a truck sends a
fault code and lets us know what’s going on, a
case is created on our side.”
There are two types of codes: red and yellow. Red is a critical fault that will shut the truck
down within a certain timeframe. When Hayden
receives a red fault code, she contacts the customer and provides him with information like the
type of fault, location of the truck and where the
nearest dealer is. “The reason behind contacting
them is so that we can get it to a dealer before
it actually shuts down so there is no tow time
involved or it takes the truck out of route for the
load it’s delivering,” she says. “Then the customer
can decide how they want to proceed.”
Yellow faults are not mission critical and,
although they will not interrupt the truck’s
performance, Hayden assesses whether the
Photo: Sage Johnson
Johanna Hayden
issue needs immediate customer attention.
This way, the driver can plan for the scheduled
maintenance when the truck is home, rather
than taking it out of route.
When a truck sends a fault code, included is
information such as fleet name, vehicle identification number, location (latitude and longitude)
and the status (active or inactive). Hayden
locates the truck on Google Maps. “Sometimes
the truck could be at a customer’s location, and
they don’t know that it has triggered a fault,”
she says.
Whether the customer decides to send the
truck to a dealer to fix the fault code or do the
work in-house, Hayden sends detailed repair
instructions. “We tell them we have already diagnosed this truck, this is what’s going on with
it, and this is what it’s going to need,” she says.
Hayden also makes sure the dealer has the
parts needed for the repair. “I had a dealer tell
me he loves getting this information because it
tells him exactly what’s going on with the truck,
gives the part information, and cuts down on
his work as well.”
37
the year: 1959
Text Olivia Krantz Photo Colourbox, Volvo Trucks
TECHNOLOGY
100
200
Barbie, pacemaker and a crash landing
The space race between the USSR and
the USA is in full swing in 1959, with the
Soviet Union scoring points by being the
first nation in the world to crashland a
spacecraft (Luna 2) on the moon.
Meanwhile, diving legend Jacques-Yves
Cousteau discovers a new way to explore
the ocean, together with engineer Jean
Mollard. With the SP-350 Denise, the
“diving saucer, ” they create a submersible
craft that combines the submarine’s ability
300
400
38
to deep-sea dive with a diver’s freedom
of movement. The craft goes down nearly
one mile, (1,300 meters) and thanks
to sharp headlights and a gripper arm,
passengers enjoy a close-up experience
of life under water.
The same year, the Swede Yngve
Eriksson files a patent on a toothpaste
containing sodium monofluorophosphate
and chalk, a combination that proves
effective against tooth decay. A patent is
granted by several countries, and today’s
fluoride toothpaste is born.
In 1959, an American toy doll launches
that moves into millions of girls’ bedrooms
worldwide. The doll is named Barbie
after its creator Ruth Handler’s daughter
Barbara. That same year, the pacemaker
is invented, and an innovation that is
frequently seen both on red carpets and at
sports events worldwide sees the light of
day – Spandex.
TRUCK TECHNOLOGY
The impact test
1959 is the year Volvo becomes the first
in the world to crash-test their vehicle
by swinging a pendulum weighing more
than a ton into a cab. The test, still used
today, has evolved over the decades but
still consists of the three basic portions
developed more than 50 years ago. First,
the cab’s roof is subjected to a weight of
16.5 tons. After this, a cylinder-shaped
pendulum strikes the cab’s front left
support pillar. Finally the pendulum hits
the back wall of the cab. The pendulum
is released from a height of 10 feet. The
three stages correspond to an accident
sequence in which the truck driver first
drives off the road and the vehicle then
rolls over and crashes into a tree or other
hard object. The blow to the back of the
cab is equivalent to the truck’s trailer
sliding forward and hitting the cab from
the rear.
To pass the test, physical damage to
the cab should not endanger the driver or
other passengers’ survival space. The cab
must also retain its original structure, with
no major holes or protruding sharp edges.
The doors must remain closed, but at the
same time it must be possible to open
them without tools or other equipment.
In 1960 the test became a legal
standard in Sweden, as it was until April
2009 when it was replaced by an EU law,
ECR 29. This law does not require that
the cab be subjected to as much force as
previously. Even so, Volvo Trucks has far
more stringent impact test.
39
Scan to learn more.
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The Power to Know the Road Ahead

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