Because Amazing Therapists Don`t Just Happen

9/5/2016
Professional Development
Program (PDP)
Bridgit Finley
bfinley@ptcentral.org
@bfinleyPTC
Relationship
building
• it is about investing in
people. Networking is
about meeting people.
Networking is a task
while relationship
building is a
commitment.
Amazing Physical
Therapists Don’t
Just Happen….
Define the objective
of the mentoring
program.
• Why?
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9/5/2016
Improve employee
recruitment,
satisfaction &
retention.
• Training
• Employee’s Goals
@ 6 months
Establish Program
KPI
• How will you
measure success?
Culture
• People want to be
around it
• People flourish
• High morale & low
turnover
• Millennials want
Feedback
Bridge the Gap
• School & Work
• H2 Function in the Clinic
• Manage Patients
• Avoid Burnout
• Get Ready for the Dip
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How Can We Grow
& Develop?
• Meta-cognition
• Deliberate Practice
• FEEDBACK
Going to the
Extremes…
Mentoring Program
• Champion for the
Project
• Check up on it &
those involved
• Get feedback
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Mentors need
Mentoring…
• Expectations
• Forum
• Skills to Mentor
How Long?
• Starts at 60 days
• After on boarding and
learn EMR
• Continue for 6-9 months
• Residency
Set it up for Success
Mentoring Bootcamp
• Hard to see initial
value
• Putting it in your
schedule
• Structure a Format
• Manage expectations
• Ask for a Full Body
YES
Advice for the
Mentee & Mentor
• Trust
• Be Open to Feedback
• Listen
• Be Prepared & Use Your
Time Well
• Be Willing to Talk about
Feelings
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How to Build
Trust…
• Keep You
Commitments
• Set the Intentions
• Actions match your
Words
Why don’t
leaders give
more
feedback?
Pairing
• Group
• 1 on 1
• Expert
• Facilitated
Giving and Receiving
Feedback
• Ask
• Open
• Curious
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Feedback..
• Be Specific
• The Sooner the
Better
• Achieve a Goal
• Speak Unarguably
Program Content
• Patient Engagement
• Patient Affirmed
• Empathy vs
Sympathy
• Four Habit Model
• Mindful Patient
Encounter
Training – leave
nothing to chance..
Customer Service
Teach
• Communication
• Listening
• Body Language
• Empathy
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• “Patients do not
care how much you
know, until they
know how much
you care.”
Loyalty Survey
Not once has a patient
every commented on my
OCS or how good I
mobilized the shoulder
What they say is….
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On average how long does
a patient tell their history
before they are
interrupted?
A. 10 Seconds
B. 18 Seconds
C. 32 Seconds
D. 1 Minute
Clinical Mentorship
• Screening Exams
• CPR
• TBC
• Clinical Reasoning
Scheduled Lab Time
Planned ending …
Have a set schedule
& skill list
Reflect on the
learning?
Visualize Career Path?
Set 1, 3 & 5 Year Goals
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