iiah salutes - Independent Insurance Agents of Houston

IIAH SALUTES
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Big I Virtual University – Grand Foyer
“Ask the Expert” Mini Seminar Series
Bill Wilson, CPCU, ARM, AIM, AAM
(HKKHF@MuR
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Independent Insurance Agents & Brokers of America
Opens 9:15 am – 11:45 am
Closed 11:45 am – 1:45 pm
Reopens 2:00 pm – 4:00 pm
The Big “I” Virtual University is the leading technical insurance and agency management information source in the industry...
developed for agents, by agents. IIAH is proud to bring you the “Ask the Expert” Mini Seminar Series to Houston Insurance
Day in partnership with IIABA. Seminar topics change every fifteen minutes and Bill Wilson of IIABA will be available in the Big “I”
Virtual University booth in-between seminars to answer your questions. Please stop by and learn the power of the VU. The “Ask the
Expert” Mini Seminar Series is open to all attendees. Continuing Education credits are not available. Door prizes awarded during
each 15 minute seminar!
IIAH Young Agents Salute to the
Houston Insurance Day 2010 Exhibitors
Date:
February 24, 2010
Time:
5:00 pm – 8:00 pm
Where: Sherlock’s Pub
10001 Westhimer #2840
Houston, Texas 77042
(713) 977-1857
Sponsored by U.S. Risk, Inc.
February 25, 2010
Marriott Westchase
2900 Briarpark
Houston, Texas
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Instructions:
Full Registration
1.
Use a separate form for each registrant. Photo-copies are
permitted.
(Includes admission to Language of Customer Service seminar, exhibit
hall, lunch and mini-series)
IIAH will e-mail you a registration confirmation; if you don’t
receive within three weeks, call (713) 914-8142.
IIAH Member $125.00 ...............................$ __________________
2.
3.
4.
Cancellation requests must be received in writing to rstager@iiah.
org prior to February 18, 2010 for a full refund. No refunds will
be issued after February 18, 2010.
Send registration form to:
Mail:
Independent Insurance Agents of Houston
7500 San Felipe, Ste. 600
Houston, Texas 77063
E-Mail: Renee Stager at rstager@iiah.org
Fax: (713) 914-8144
On line: Register on line at www.iiah.org
Non-Member $190.00 ...............................$ __________________
Half Day Registration
(Includes admission to lunch, exhibit hall and mini-series)
Schedule of Events
Main Registration-Grand Foyer
8:00 am – 5:00 pm
Language of Customer Service
Jan Latiolais Hargrave - Hargrave & Associates
Sponsored by Myron F. Steves & Company
Session 1: 8:30 am – 10:00 am • Session 2: 2:00 pm – 3:30 pm
IIAH Member $65.00 .................................$ __________________
Non-Member $100.00 ...............................$ __________________
Exhibit Hall Only
(Admission to exhibit hall only)
IIAH Member $35.00 .................................$ __________________
Non-Member $50.00 .................................$ __________________
5.
Make checks payable to IIAH.
Name: ______________________________________________
Badge Name: _________________________________________
Agency/Co Name:______________________________________
Address: ____________________________________________
City, State, Zip: ________________________________________
Phone ______________________________________________
Hotel Guest Rooms
IIAH has a secured group block of guest rooms at a group rate of
$144 per night. All reservations should be made through IIAH by
registering online at www.iiah.org prior to February 10, 2010 or request
a reservation form by calling (713) 914-8142. Reservations are made
on a first come first serve basis. After February 10, 2010 the hotel will
release all unreserved rooms for general sale to the public. IIAH can not
guarantee room availability after February 10, 2010.
Fax _______________________________________________
E-Mail Address: _______________________________________
(For e-mail confirmations)
Check Amount $ ______________________________________
Credit Card:
… American Express … Discover … Diners
… MasterCard … Visa
Name on Card:________________________________________
Card # ______________________________________________
Expiration Date _______________________________________
CVS # ______________________________________________
Billing Address/Zip: _____________________________________
Signature: ___________________________________________
Important Notice
Registrations must be received by February 18, 2010. All registrations
after February 18, 2010 will be made onsite on February 25, 2010.
Jan Hargrave is a renowned communication expert,
consultant and adjunct professor for the University of
Houston and works with major corporations, various
Attorneys General and Bench and Bar Associations
across the country. Her seminar/workshop will give
you an understanding of how to identify ways that
a customer’s attitude towards you and your business
can be uncovered during normal service encounters.
Additionally, you will learn how to respond more
effectively to what a customer is not saying in their
request for insurance and servicing, develop better
customer service interactions by focusing on the
clients and their needs, help you better establish
customer service in the agency/company and
anticipate the service needs of the customer. This
course is approved for 1.5 CE Hours General (All
license types)
Luncheon Keynote Speaker
Senator Dan Patrick
“How Texas Will Lead the Nation in Coming Years”
Senator Dan Patrick says “If the world is going to
be a stable place, America must be strong. America
cannot be strong unless Texas leads the way”. Don’t
miss this opportunity to meet Senator Patrick and
hear a powerful message.
Open:
Closed:
Reopens:
Exhibit Hall Hours
9:00 am – Noon
Noon – 1:00 pm
1:45 pm – 5:00 pm
Gran
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Past President’s Reception
11:00 am – 11:45 am
Republic PDR Room
(By invitation only)
Luncheon-Grand Ballroom
Noon-1:30 pm
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