Business Group Admin

EarthLink Business
Hosted Voice
Business Group Administrator Training
Proprietary and Confidential
1
Welcome!
• Welcome to EarthLink Business!
• This training will help you to get
comfortable with being the
administrator for your new Hosted
Voice solution
• There are a vast number of features
you have the ability to control yourself
through the administrator portal
Proprietary and Confidential
Resources
• Customer Information Portal
– There are a number of resources posted to this
website including phone guides and portal
training
– Direct your users here to find more information
– www.earthlinkbusiness.com/hostedvoice
• CommPortal
– Online portal to manage your voicemail,
contacts, and call features, i.e. Find-Me/FollowMe
– https://voip.elnk.us
• Customer Care
– 855 352.2731
Proprietary and Confidential
Administrator Capabilities
• EarthLink Business’ Hosted Voice solution
puts the control back into your hands to
make the day to day changes necessary to
keep the business going
• You can access the administrator portal
anywhere you can get an Internet
connection
• The Customer Information Portal has an in
depth guide, Business Group Administrator
Guide, that will walk you through any
change in an easy step by step explanation
Proprietary and Confidential
Business Group Admin Portal
• Business Group Admin Portal is an on-line
portal that allows you to make the following
changes:
– Manage features and phones for your business
– Set up Account Codes
– Modify Hunt Groups or MADNs (Simultaneous Ring
Groups)*
– Set up Call Pickup Groups
– Manage Music on Hold
• *Please note on Hunt Groups and MADNs
the Pilot Number must be built by EarthLink
Business before you can set these up or
modify them
Proprietary and Confidential
Logging into Admin Portal
• Go to
https://voip.elnk.us/bg
• You will be prompted for:
– Number
• This is your telephone number
– Password
• This is the same as the PIN
you use to login to voicemail
• These will be the same as
you use to log into your
CommPortal
Proprietary and Confidential
Basics of Admin Portal
• First page you will see when you login is the
Lines page
Help section will
dynamically
change based on
the page you are
currently using
Navigate to the
specific action you
are looking to take
Proprietary and Confidential
Lines
Allows you to
search for users
by any field
Allows you to open the user’s
CommPortal to review
settings.
NOTE: You will be able to see
the user settings, but NOT any
messaging
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Phones
Unique hardware
identifier, it can be
found on the back
of the phone
Description of the
phone that is
currently in use
Proprietary and Confidential
Click here to
Manage Phone
Profiles
The user’s
telephone number
Manage Phone Profiles
Step 1: Select the
phone model you
would like to edit
Step 2: Click on
Edit to modify
the phone
Proprietary and Confidential
Phone Buttons to Modify
Not all buttons on the
phone can be modified.
Buttons in BLUE can be
modified and buttons in
RED cannot. The color
will show when you put
your mouse over the
button you are trying to
modify.
Once you have
completed the
changes, select
‘Save changes’
Proprietary and Confidential
MADN Main Page (Sim Ring Group)
Pilot Number of the
MADN, please note
this must be
configured by
EarthLink Business
Number of
phones that will
ring in the MADN
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Configure
the MADN
MADN Line Page
Remove Lines
Step 1: Select
Boxes
Remove Lines
Step 2: Click Here
Add New Lines
Proprietary and Confidential
MADN Other Settings
If you would like to
change anything on
the Other Settings
tab call
1.855.EL.CARE.1
Proprietary and Confidential
MLHG Main Page (Hunt Group)
Multi-Line Hunt Groups will
interact the same way the
MADN Groups do only
difference is Simultaneous Ring
versus Hunting
Proprietary and Confidential
Call Pick Up Groups
Settings tab lets you
change the name of
the group
Remove Lines
Step 1: Select
Boxes
Remove Lines
Step 2: Click Here
Add New Lines
Proprietary and Confidential
Short Codes
• Short codes can be assigned for the department for commonly dialed numbers
Remove Lines
Step 1: Select
Boxes
Remove
Remove Codes
Lines
StepClick
2: Click
HereHere
Proprietary and Confidential
Number that you
are creating the
code for
Add Codes Click
Here
Extensions
Remove
Extensions Step
1: Select Boxes
Remove
Remove
Codes
Extensions
Click Here
Step
2: Click Here
Proprietary and Confidential
Number that you
are creating the
code for
Add Extensions
Click Here
Departments
Select the link to
modify your
Department
Pilot Number of
the MADN group
should be used to
login to
CommPortal
To add a New
Department
Proprietary and Confidential
Blocks specific
call types of out
going calls
Account Codes
Determines which
calls are allowed
to be dialed
without a code
If a call is
required then
what are the
parameters of the
codes
Proprietary and Confidential
Call Logs
Call Logs allows you to see the call
activity for their responsible business
group or selected departments. Start and
end dates can be defined and the results
will be provided in a .csv file
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Miscellaneous Settings
Number Blocks are any
restrictions set at the
Business Group
Restrict calls at the
Business Group
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Music on Hold
Configuration of Music
on Hold will open a
new screen
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Helpful Hint
The Help section is dynamic
based on what page you are
currently on, and has
additional information for
specific functions you may
be looking to do
Proprietary and Confidential
Additional Help
• Customer Information Portal
– There are a number of resources posted
to this website including phone guides
and portal training
– www.earthlinkbusiness.com/hostedvoice
• Customer Care
– If you have questions that are not
answered in the attached presentation or
the other materials on the Customer
Information Portal then you can reach us
at 855 352.2731
Proprietary and Confidential