How to check your lottery tickets and claim prizes

WHERE TO CLAIM PRIZES
The value of the prize determines your options for claiming.
WINNING
AMOUNT
AT
RETAIL
BY
MAIL
*SELECT
OLG
SLOTS &
CASINOS
**
***$1,000 to
under $10,000
HOW TO
CHECK
CLAIM
AND
***$10,000 to
$250,000
Over
$250,000
Prizes other
than cash
For claim options regarding prizes other than cash
(merchandise, trips, tickets to sporting events or
other prizes), please call the OLG Support Centre
at 1-800-387-0098.
N
Dundas St. W.
Yonge St.
* Must be 19 years of age or older.
** At locations with a Lotto terminal. Subject to cash availability.
***Winning tickets submitted at OLG Slots and Casinos will be couriered to the
OLG Prize Centre for processing. At select locations only.
W
DECEMBER 2013
OLG
PRIZE
CENTRE
Up to $50
Over $50 to
under $1,000
PRIZE CLAIM INFORMATION
OLG PRIZE CENTRE
E
Dundas
Square
Eaton
Centre
S
20 Dundas St. West
Toronto, ON M5G 2C2
Monday to Friday
9 a.m. to 7 p.m.
Saturday†
9 a.m. to 3 p.m.
(Closed on statutory holidays.)
YOUR
LOTTERY
TICKETS
PRIZES
Ways to check your Lotto tickets:
Important Reminders
• Use the Ticket Checkers that are available at all lottery
terminal retailer outlets.
• Avoid making any extra markings on your ticket as this
may cause your ticket to be unreadable by OLG and may
delay the prize claim process.
• Ask an OLG lottery retailer.
• Check online at olg.ca.
• Pick up a winning numbers printout from your lottery retailer.
• Call our Win Line at 416-870-8946 (Toronto
area) or toll-free at 1-866-891-8946 (outside
the Toronto area).
• Sign up for winning number e-mail alerts
at olg.ca.
• Sign up for winning number alerts at
olgmobile.ca or text “Lottery” to 25852 to
get winning number messages sent to your
mobile device.
INSTANT Tickets:
• INSTANT tickets can be checked using the Ticket Checker,
or ask an OLG lottery retailer to check for you.
Completely scratch the area containing the
Scratch & Scan symbol, located on the left side
of the front of your ticket, to reveal a barcode.
If a retailer checks your ticket:
•
MAILING ADDRESS: OLG Mail-In Prize Centre
FOR CLAIMS UNDER $10,000
• Review “BY MAIL” instructions
in this brochure for details.
• Sender bears risk of loss.
P.O. Box 130
31 Adelaide Street East
Toronto, ON M5C 2J1
The Prize Centre is closed on Saturday
†Services on weekdays from 5 p.m. to
when
a statutory holiday falls on a Monday
7 p.m.
and
on Saturday
will befrom
limited
to
or
Friday.
Services
on weekdays
5 p.m.
prize
claims
$10,000
to
7 p.m.
and under
on Saturday
willfor
be INSTANT
limited to
wins claims
and under
Million
Lottowins
and
prize
under$15
$10,000
for for
INSTANT
Sports
wins.
Visit
OLG.ca
or calland
theSports
OLG
and
under
$15
Million
for Lotto
Support
1-800-387-0098
for
wins.
Visit Centre
OLG.ca at
or call
the OLG Support
furtheratdetails.
Centre
1-800-387-0098 for further details.
•
•
†
•
N7792.indd 1
• For Lotto tickets, you must claim your prize within
12 months of the draw date.
• For INSTANT tickets, you must claim your prize by the
expiry date printed on the back of each ticket.
• For Sports Lottery tickets, you must claim your prize within
12 months of the last event on the ticket.
Group Winners
Visit olg.ca for complete group prize claiming procedures and
to download and print the Lottery Prize Claim Group List and
the Lottery Prize Claim Declaration Form – Group.
• Provide a list of all your group members by completing
the Lottery Prize Claim Group List. Each member must
clearly print and sign his or her name and provide address
and telephone information.
• For wins of $1,000 to under $10,000, each member must
submit one piece of valid government-issued ID with date
of birth. For wins of $10,000 and over, each group member
must provide one piece of valid government-issued photo
ID with date of birth and a second piece of valid ID. If you
are submitting photocopies, please copy front and back of
each piece of ID. See chart in this brochure for acceptable
forms of ID.
• Provide a completed Lottery Prize Claim Declaration Form
– Group for each winner. If your group is claiming a prize of
$10,000 or more at the OLG Prize Centre in Toronto, you can
expect the process to take several hours. It is recommended
that the group attend the Prize Centre in the morning or call
1-800-387-0098 to make an appointment. A Prize Centre
Representative will return your call within 48 hours.
Insider Prize Claims
The information contained in this brochure was valid at the time of printing. For updates
or further details, please visit our website or contact the OLG Support Centre. Ce document
est aussi disponible en français en composant le 1-800-387-0098.
The sale of Lottery tickets to persons
under 18 years of age is prohibited by
law. Lottery prizes will not be paid out
to anyone under 18 years of age.
For winning tickets the lottery terminal will play a winner
message and the customer display screen will display a
winner video. If the winning amount is $5,000 or more, the
OLG Support Centre will immediately call the retail location
to speak with you.
For non-winning tickets, a message will play from the lottery
terminal informing you that the ticket is not a winner.
For all validations, winners and non-winners, the retailer will
return the ticket to you along with the Customer Receipt.
The retailer will tear through the barcode if they pay out the
prize.
For winning tickets with draws remaining, the retailer
will return the validated ticket, Customer Receipt and an
Exchange Ticket for the draws remaining.
• When claiming a prize, be prepared to answer some
questions to verify ownership of the winning ticket.
If someone other than you purchased the ticket, please call
1-800-387-0098 for directions on how to claim your prize.
ISBN 978-1-4606-1800-4 (Print)
ISBN 978-1-4606-1801-1 (PDF)
For claimants who fall within OLG’s Insider Win definition,
the claim process can take several weeks to complete. It is
the responsibility of the claimants to advise OLG of their
relationship to OLG upon claiming their prize. To determine if
you are an Insider, or meet the definition of Insider Win, visit
olg.ca, or call the OLG Support Centre at 1-800-387-0098.
13-12-05 11:13 AM
$1,000 to Under $10,000
$10,000 up to and
Including $250,000
At Select OLG Slots and Casinos
At Select OLG Slots and Casinos
(must be 19 years of age or older)
(must be 19 years of age or older)
Under $1,000
Call the OLG Support Centre at 1-800-387-0098 or visit olg.ca for
a list of participating locations. Winning tickets will be couriered
to the Prize Centre for processing and the Prize Centre will mail
your cheque to your home address.
At Retail
Bring with you:
All retailers can pay up to and including $50. Retailers who
have a lottery terminal can pay up to $999.90 based on cash
availability.
• Your original signed winning ticket with all required
information filled out on the ticket front and back and the
Customer Receipt if the ticket was previously validated by an
OLG retailer. Keep a photocopy of your ticket.
Call the OLG Support Centre at 1-800-387-0098 or visit olg.ca for a list of participating locations. Winning tickets will be
couriered to the Prize Centre for processing and the Prize Centre
will courier your cheque back to the OLG Slots or Casino facility.
Each claimant will be subject to an investigative interview, prior
to the prize payment. You will be notified when it is available for
pickup. You are required to have your photo taken and complete
and sign documentation prior to receiving your cheque.
HOW TO
CLAIM
PRIZES
• Sign your ticket and present it to the retailer for validation.
• After paying your prize, the retailer will tear through the
barcode of your winning ticket and will return the ticket
and Customer Receipt to you.
• If a retailer is unable to validate your ticket, because it is
damaged, you must mail it to the Prize Centre to determine
if the ticket has won a prize.
At the OLG Prize Centre
Bring with you:
• Your original signed winning ticket with all required
information filled out on the ticket front and back and
Customer Receipt if the ticket was previously validated by
an OLG retailer. Keep a photocopy of your ticket.
By Mail
• Mail in your original signed winning ticket with the required
information filled out on the ticket front and back and the
Customer Receipt if the ticket was previously validated by
an OLG retailer. Keep a photocopy of your ticket.
TIP Lottery Prize Claim Declaration forms can be downloaded
from olg.ca and are available at the OLG Prize Centre and
select OLG Slots and Casinos.
• One piece of valid government-issued ID with your birth date.
See chart in this brochure for acceptable forms of ID.
• Your Lottery Prize Claim Declaration form. All sections must be
completed including where your ticket was purchased.
Ensure the form is signed and witnessed.
At the OLG Prize Centre
Bring with you:
• Your original signed winning ticket with all required
information filled out on the ticket front and back and
Customer Receipt if the ticket was previously validated by
an OLG retailer.
• One piece of valid government-issued ID with your birth date.
See chart in this brochure for acceptable forms of ID.
• Your Lottery Prize Claim Declaration form. All sections must be
completed including where your ticket was purchased. Ensure
the form is signed and witnessed. This form can be completed
at the OLG Prize Centre.
By Mail
• Your original signed winning ticket with all required information
filled out on the ticket front and back and the Customer Receipt
if the ticket was previously validated by an OLG retailer.
• One piece of valid government-issued photo ID with your birth
date and a second piece of valid ID. See chart in this brochure
for acceptable forms of ID.
• Your original signed winning ticket with all required
information filled out on the ticket front and back and
Customer Receipt if the ticket was previously validated by
an OLG retailer.
• One piece of valid government-issued photo ID with your
birth date and a second piece of valid ID. See chart in this
brochure for acceptable forms of ID.
• Your Lottery Prize Claim Declaration form. All sections must
be completed including where your ticket was purchased.
Ensure the form is signed and witnessed. This form can be
completed at the OLG Prize Centre.
WHAT YOU WILL NEED
WHEN CLAIMING PRIZES
At OLG Slots and Casinos or at the OLG Prize Centre
WINNING AMOUNT
ITEMS YOU WILL NEED
Customer Receipt
(if ticket validated at retail)
At the OLG Prize Centre
Lottery Prize Claim
Declaration Form
(Single or Group)
Prizes of $10,000 and more are considered major wins. It will take
a minimum of two hours to process your prize claim or longer for
group claims as each claimant will be subject to an investigative
interview. All major winners should arrive at the OLG Prize Centre
by 3:30 p.m. Monday to Friday and by 12 p.m. on Saturday.†
Bring with you:
• Your original signed winning ticket with all required information
filled out on the ticket front and back and Customer Receipt if
the ticket was previously validated by an OLG retailer.
• One piece of valid government-issued photo ID with your birth
date and a second piece of valid ID. See chart in this brochure
for acceptable forms of ID.
• Your Lottery Prize Claim Declaration form. All sections must be
completed including where your ticket was purchased. Ensure
the form is signed and witnessed. This form can be completed
at the OLG Prize Centre.
• Legible photocopy of the front and back of one piece of valid
government-issued ID with your birth date. See chart in this
brochure for acceptable forms of ID.
Over $250,000
At the OLG Prize Centre
Prizes over $250,000 are considered major wins. It will take a
minimum of two hours to process your prize claim or longer for
group claims as each claimant will be subject to an investigative
interview. All major winners should arrive at the OLG Prize Centre
by 3:30 p.m. Monday to Friday and by 12 p.m. on Saturday.†
Under $1,000 to
$10,000
$1,000 under $10,000 and over
Original signed ticket
• Your Lottery Prize Claim Declaration form. All sections must be
completed including where your ticket was purchased. Ensure
the form is signed and witnessed.
• Mail in your original signed winning ticket with the required
information filled out on the ticket front and back and the
Customer Receipt if the ticket was previously validated by an
OLG retailer. Keep a photocopy of your ticket.
• Your Lottery Prize Claim Declaration form. All sections must be
completed including where your ticket was purchased.
Ensure the form is signed and witnessed.
N7792.indd 2
Bring with you:
Bring with you:
Valid government-issued
ID with date of birth
Valid government-issued
photo ID with date of birth
and a second piece of valid ID
WHAT TYPES OF ID ARE ACCEPTABLE?
Identification must be valid government-issued identification
with date of birth. The following are acceptable:
• Provincial/Territorial/State Driver’s
• Ontario Outdoors Card
Licence
• Old Age Security (OAS)
• Nexus Card
Identification Card
• Ontario Photo Card
• Certificate of Indian Status
• Birth Certificate
• Firearms Possession and
• Certificate of Canadian
Acquisition Licence (PAL)
Citizenship
• Permanent Resident Card
• Government-issued Employee
Canada
Identification Card (must include
• Permanent Resident Card U.S.
photograph and date of birth)
• U.S. State ID
• Passport – Canadian or
• Military ID
other country
Wins under $10,000 require one piece of valid ID from the above list.
Wins $10,000 and over require two pieces of valid ID – one must be
government-issued photo ID with date of birth. The second piece of
ID may include any from the above list or:
• Major credit card
• OLG patron card
• Bank card (pre-printed with your name) • BYID (age of majority card)
Note: If your maiden name is on the ID, supporting documentation should
be submitted to show married name.
13-12-05 11:13 AM