December - International Society of Certified Electronics Technicians

Transcription

ProService [webedition]
magazine
The Journal of NESDA and ISCET Vol. XXXIII, No. 6 • Dec. 2007
INDEPENDENT SERVICE
LOSES A CHAMPION
The Passing of
Gerry McCann pg. 4-5
THIS ISSUE INCLUDES:
messages from,
NESDA President — Fred Paradis, CSM pg. 3
IN MEMORIAM Gerry McCann CET/CSM, EHF 1943-2007
Passing Parade - by Ed Clingman pgs. 14-15
CAREER & TECHNOLOGY EDUCATION – ISCET’S VIEW – pg. 17
pg. 4-5
This Month:
ProService
An official journal of the
National Electronics Service
Dealers Association and The
International Society of Certified Electronics Technicians.
The Personal Touch?
NESDA President’s Message,
by Fred Paradis, CSM/MST .............................. 3
Purpose:
ProService Magazine is
published by the National
Electronics Service Dealers
Assn., 3608 Pershing Ave.,
Ft. Worth, TX 76107. It is
intended for the enlightenment, education and entertainment of members of
NESDA and ISCET.
With the exception of
official announcements, the
statements and opinions
expressed herein are those
of the authors and not
necessarily those of the
associations.
Memoriam - Gerry McCann CET/CSM, EHF
1943-2007 ............................................... 4-5
Memoriam - Paul F. Mount ........................ 6
NESDA Members......................................... 6
DBL Distributing Llc Partners With
NESDA To Reach Consumer
Electronics Service Providers .................... 7
Fabian Continues His Support Of NESDA
And
Independent Service ................................ 8
Business &
Editorial Offices:
3608 Pershing Ave.,
Ft. Worth, TX 76107
817.921.9061
Fax 817.921.3741
www.nesda.com
www.iscet.org
The Passing Parade
by Ed Clingman ............................................14
Click It .......................................................15
As A Matter of Fact ....................................15
New Certified Technicians ........................16
Executive Director:
Mack Blakely
Director of
Communications:
Sheila Fredrickson
sheila@nesda.com
Graphic Designer/
Associate Editor:
James Keesler
james@nesda.com
Career & Technology Education
– ISCET’S View ................................... 17, 19
As A Technician What Did You Learn
At NPSC? ....................................................18
Submit articles to:
Editor@nesda.com
Calendar:
Copyright:
Copyright © 2007
by NESDA, Inc.
All rights reserved. No part of
this publication may be reproduced or transmitted in any form
or by any means without written
permission from NESDA.
Send your calendar items to: Editor@nesda.com
2008 (41st Annual) International
Consumer Electronics Show
Las Vegas Convention Center
Las Vegas, NV January 7-10, 2008
National Professional Service Convention &
Professional Service Trade Show
Hyatt Regency Hotel - Buffalo, NY
Convention: July 29-August 2, 2008
Trade Show: July 31-August 1, 2008
ATTENTION READERS:
ProService Magazine is
now an ONLINE publication
that can be found only at
www.nesda.com, except for
the April and August issues.
ProService - December 2007
OPEA’s 48th Western Regional Convention
March 13-16, 2008 (Thursday-Sunday)
At The Hood River Inn, Hood River, Oregon
(Free Parking & Free Wireless)
The Inn is on the banks of the Columbia River in the
heart of the Columbia River Gorge at the Northern foot
of Mt Hood.
www.opea.info; wrcon2008@hotmail.com
Voice-Mail & Fax 503-284-4279
Columbia River Gorge Camera:
www.hoodriverinn.com/gcam.htm
2
Corporate Members:
National Service Alliance
ACME Enterprises
N.E.W.
of Orlando
NVC Direct
AFFINA
Onkyo U.S.A. Corporation
Amtrust
PacParts
APHUSA (Akai)
Partsearch Technologies
Asset Genie
Philips Consumer Electronics
B&D Enterprises
Pioneer Electronics Svc. Inc.
Best Buy Company, Inc.
PlusOne Solutions
CE Interactive, Inc.
Prelco Electronics USA, Inc.
Choice Electronics
Prism Pointe Technologies
Computer Systems Integrators,
Inc .
Professional Audio
Consumer Priority Service
Video Services
DBL Distributing
Professional Lamps, Inc.
DLPLampSource
Professional Service
Solutions, LLC
Eagle Distributors, LLC
PTS Electronics
Electrified Discounters
Qualxserv
Electronicycle
Sams Technical Publishing
Euras Technologies, LLC
Sanyo Fisher
Federal Warranty
Service Company
Corporation
Sencore, Inc.
FieldPower, Inc.
ServiceBench
Funai Corporation
ServiceNet
Global Warranty Group
ServicePower Field
Herman Electronics
Service Solutions
Hitachi America, LTD/
Service Software
Home Electronics Division
Sharp Electronics, Inc.
Howard Electronics
Signal Holdings
Hong Video Technology
Sony Service Company
IBM
TeleDynamics
IMR Sector Council
The Warranty Group
International Light
Technologies
Thomson Inc.
JVC Service &
Toshiba America
Engineering Co.
Consumer Products, LLC
KeyPrestige, Inc.
Tri-State Module, Inc.
Lighting Technologies
Tritronics, Inc.
International
Union Electronics
MCM Electronics
Warrantech
Mitsubishi Digital
Warranty Corporation of America
Electronics
(WaCA)
MPC
ZSL, Inc.
To contact YOUR NESDA Board of Directors, use one
of the following:
1. If you are a NESDAnet subscriber, send an e-mail to
the Discuss List (discuss@nesdanetmail.com) from your
subscribed e-mail address
2. Brief contact information available on page 8 of ProService
Directory & Yearbook
3. Complete contact information at www.nesda.com
under the drop down heading “Servicers” then “Board Of
Directors”
Advertisers:
Cyber Cove Solutions...........................................3
Vance Baldwin .....................................................6
PTS Electronics ....................................................9
CDA Software ......................................................8
Andrews Electronics ..........................................10
PacParts, Inc. ....................................................11
Lighting Technologies International .................12
B & D Enterprises ..............................................13
MST ...................................................................16
Tritronics, Inc. ..................................... back cover
NESDA President’s Message
THE PERSONAL TOUCH
H
“The personal touch
is why I go there,
I feel like I am not
just a number, they
actually care about
my business...THIS
IS
WHAT
YOUR
CLIENTS WANT.”
Fred Paradis, CSM • NESDA President
Dave’s Radio & TV Inc. (CSC) Ashland, MA
ello all,
I am sitting here
h
at the front counter of our
service center,
cente and it snowing like there is
no tomorrow. Here in New England, this is
by far the harshest time of year to be in this
business. The simplest of jobs become an
arduous adventure because of the weather,
combined with the impassability of roads and
driveways, then mixed in with a heavy dose
of holiday stress. This time of year can easily
bring out the worst in people….or sometimes
the best.
As business owners, we are task-orientated
people. Service calls, warranty claims, parts
ordering, etc. all are tasks that are planned
out to maximize our time. Nameless, faceless
service calls appear on our dispatch reports
and are scheduled by zip code, not
necessarily need. Parts are ordered by
another report, on-line, without any human
intervention. Warranty or Third Party claims
are done the same way. No real interaction
with anyone unless there is a problem that
cannot be solved via e-mail. Even inter-company
correspondence is done via e-mail instead of
face to face.
Now I love technology especially as it
relates to efficiency. A report that actually tells
me something is happening is awesome. I
am not saying we need to go backwards to
the Stone Age. The one thing I personally
want to do this next year is attempt to put a
little more of the personal touch in my daily
interactions. I fear that sometimes we are a little
too reliant on the keyboard and are losing that
personal touch that was the foundation of our
respective businesses.
Think about it for a second. Every time you see
a story in the news about an upstart company,
they say the same thing. The personal touch
is why I go there, I feel like I am not just a
number, they actually care about my business,
etc. THIS IS WHAT YOUR CLIENTS WANT.
This is what made them your clients in the
first place. Now I realize with all the pressures
and increased volume you can’t be involved in
every transaction. Many of you have people
that handle specialized tasks and you do not
have the time or the energy to take on more.
But some how we need to reach out to the
people that helped us grow our business
and let them know that you still care about
their business. Give a call to your parts
distributor and thank them if they did a good
job, or discuss any outstanding issues. Maybe
spend an hour or two answering the service
center phone. Contact your manufacturer rep
by phone instead of e-mail, discuss the trend
of service as they see it. All these things are
the element of the human touch that makes
people feel special. Why do you think that
NPSC is such a special event? Because we
are all under one roof, shoulder to shoulder,
discussing what is happening in our industry.
ETA Now
Administrator of
CSC Program
ETA will take over administration of the Certified
Service Center program in
January of 2008. If you
are a NESDA member, and
are considering certification, the NESDA office is
still your best source of
information and your resource for submitting your
application. Please call
(817) 921-9061 ext. 110
for more information.
This holiday season take a second to reach out
to someone!
Sincerely,
Frederic Paradis, CSM/MST
NESDA President
(Unfortunately sent via e-mail!)
Service Attendant
Service Management Software
www.cybercovesolutions.com
Free demo available
Service, Sales, Inventory, Purchase Ordering
Home Service Scheduling
Electronic Warranty Claim Processing
QuickBooks Interface
Multi-User Compatible
CSC patch available
This good-looking patch
is available to Certified
Service Centers for their
own use. Please contact
ETA for information on
how to order.
• Dependable, affordable and easy to use •
Cyber Cove Solutions Inc.
Phone: (250) 248-6973
Email: info@cybercovesolutions.com
3
In Memoriam
GERRY MCCANN CET/CSM, EHF 1943-2007
If you did not have the privilege to meet
Gerry, his name is synonymous with independent service and NESDA. He ran a
successful service center, McCann's Electronics in Metairie, Louisiana. His building was ravaged by Hurricane Katrina
and many in the NESDA family waited
anxiously to hear from him and his lovely wife and companion Faye. Gerry was
able to e-mail everyone from a hotel
room in Pensacola and update us that
he was indeed OK but his building and
business was essentially wiped out for
the time being. There was a paragraph
in that e-mail that said everything you
needed to know about Gerry. Although
he was in a hotel room far from home,
the water rising and both his home was
underwater and his business was damaged, he was more concerned that he
hadn't heard from any of his employees, payroll was the next day and he
knew they needed money to survive.
That says a lot about the man.
T
he NESDA family was deeply saddened to
learn of tthe passing of long-time NESDA
Malcolm “Gerry” McCann CET/CSM, EHF
member Malco
on December 26,
2 2007. Gerry was the owner of
McCann Electronics in Metairie, LA, a Certified
Service Center. He was a Life Member of both
NESDA and ISCET, the first CSM (Certified Service
Manager) in Louisiana, and a Continuing Charter Member of NESDA. Elected to the National
Electronics Industry Hall of Fame in 2004,
Gerry McCann was 64.
It would take several pages to list all the
achievements of Gerry McCann and
how they positively affected NESDA and its members. Gerry was
a visionary, always looking for
ways to advance NESDA and
make it stronger.
As for his association with NESDA, Gerry was always willing to give. He developed and ran the incredibly successful
"Best Ideas Contest" every year and it
didn't matter what time, day or night,
he would schedule the class and people
would show up. Usually before the convention, every member would receive
a packet from Gerry, filled with useful
info and inspirational messages geared
towards independent service. He was
soft-spoken, but a tough businessman
willing to take hard, sometimes not
popular steps in his drive to keep independent service alive.
Gerry and wife Faye had
attended NESDA conventions for many years and
had been involved in several areas of NESDA life,
including hosting the Best
Ideas sessions at NPSC for
several years. After battling
a health issue in 2006, Gerry
was improving but unable to
attend NPSC 2007.
My heartfelt condolences go out to
Faye and their family. Gerry was one of
a kind and it was my privilege to have
met and worked with him over the past
ten years.
Frederic Paradis, CSM/MST, NESDA
President
In addition to his NESDA activities,
Gerry had a Saturday morning radio
show called “Living With Home Electronics” that
began on a New Orleans radio station in 1983. It
was a call-in show, where consumers could call
in with their electronics and computer questions
and get them answered. Gerry was big on sharing
knowledge.
The news of Gerry’s passing has taken
my breath away. I have never met a
more honorable, sincere, compassionate person in my life. Gerry had incredible courage and perseverance; he
stood as a role model for myself and
many others.
Whenever I thought life was getting too
tough, I would think of Gerry and his
family and how they not only survived
but excelled, after some of the most
devastating trials that a man could be
asked to endure. He truly was a wonderful person who will live forever in my
memory.
When McCann Electronics was incapacitated for
a few weeks by Hurricane Katrina and then Rita,
Gerry and his employees got back on their feet
as quickly as they could. The business was not
destroyed, but their home was left inhabitable,
and after they returned to the area they took up
residence in a conference room in one of their
buildings until they could start the rebuilding.
Prior to Katrina, McCann Electronics consisted of
5 buildings and 30 employees.
Ben Fowler CSM, A+
Sheila Fredrickson, NESDA Director of Communications
4
This intelligent, caring and gentle man has earned
his place in history as much for what he has given
to others as for what he has accomplished himself.
Professionally, Gerry McCann ranks among the giants of the industry. Not necessarily in business
size or volume, but in visionary accomplishments
and staying power. He and his equally meritorious
wife, Faye, built a business from the garage up
to one of the country’s most revered enterprises.
They provided old-fashioned consumer value to
win customer loyalty, respect, and fair rewards
for their employees to maintain personnel stability. Gerry also kept McCann Electronics
on the cutting edge of technology.
He did not see change as something to be shunned, but rather
embraced every new innovation to become recognized as
the technology leader in his
area. He was smart enough
to expand when he had the
opportunity and personnel
to do so, but also the wisdom to pull back when the
economy or other factors
deemed such prudence.
His embrace of technology
took him outside of his business to create a local radio
show that has been running
for more than 20 years. He and
his family have been extremely
active in local church, charitable,
and civic affairs.
Via telephone from his home or office, he made
himself available to other business owners across
the country for one-on-one consultation on practically any business or technological topic. He
(and usually Faye) frequently traveled to local,
state, and regional association functions without
pay, to present seminars on Professional Service
Management.
Within the association, he generally shunned politics and the limelight, but has nevertheless contributed to the betterment of the association and
the industry in ways far exceeding those of more
illustrious persons. Though reluctantly elected
to very few national association offices, he has
served on numerous committees, chaired convention workshops and information panels, emceed
meal function festivities, hosted and perfected
(with wife Faye) the acclaimed annual Best Ideas
Contest at NPSC, and has generally performed
practically any chore requested of him.
Gerry attended elementary, high school and a
year of college at Loyola University in New Orleans. In 1961, he entered Gulf Radio and TV
School which he attended for two years. After
graduating from Gulf, in 1963, he worked as an
outside technician for Denton’s TV Service, a
service center in uptown New Orleans. In 1964,
Gerry married his high school sweetheart,
Faye. They have 3 children and several grandchildren.
mailed to a list of servicers across the country.
More than a hobby, for Gerry, it has been a labor
of love.
Gerry developed an apprenticeship exam which
was first given as a test at the “Electronic Olympics” between technical schools in the New Orleans area. He has also served as technical advisor to Delgado and Phillips Community Colleges
and New Orleans & Jefferson Vo-Tech schools.
He also helped write the Louisiana State License
test for technicians and satellite installers.
Gerry wrote a sports column for the school newspaper while he was attending Gulf Radio and TV
School. His local weekly radio show, “Living with
Home Electronics,” has been on the air every Saturday morning for 20+ years. He also produced
a 13-week television show by the same name
which aired locally on Cox Cable in 1986. Gerry
believes in sharing information he thinks will help
others, as well as his now famous “Sayings” he
In my opinion, Gerry’s greatest gift
was that he was a visionary. He had
an uncanny ability to see how events
would lead the industry. He was a great
listener and always made people feel
special. His “Best Idea Contest” was a
perfect example of his talents. For years
he (and Faye) helped us all share ideas
and business practices with our fellow
members. No matter what the idea was,
Gerry and Faye made you feel like you
had contributed a gem. Everyone who
attended the “contest” came away a
winner (and had a great time doing it).
His civic activities include serving as
a board member of St. Vincent’s
Home for Girls in New Orleans,
serving as a board member of
the southern Louisiana Association of Business, and
serving as President of the
Maple Ridge Improvement
Association.
The day before Thanksgiving
in 1967, Denton’s TV Service
closed. The day after Thanksgiving, Gerry and Faye started McCann Electronics in the
garage of their home. The
first employee they hired is
still with them.
McCann Electronics was
moved to a main highway
location in 1971, where it
still sits. As the business grew,
other buildings on the block were
annexed. Also during the 1970’s,
Gerry and Faye purchased 3 existing
service centers; Southern TV in Metairie,
Stevens TV in uptown New Orleans and Video
World in Chalmette, LA. Southern and Video
World were retail stores and had videotape rental departments. Stevens TV was service only.
These were closed when the oil bust ruined the
New Orleans-area economy in the late 1980’s.
Throughout the early years in business, Gerry
attended the NESDA management schools and
seminars put on by C. J. Rucker and other NESDA
colleagues. Once established in business, he felt
a great need to pay back to the association for
the help he had been given, so he traveled to
help state associations with the knowledge he
had gained. He conducted business management seminars throughout Florida and California,
driving from city to city during the day and conducting seminars in the evening. Seminars were
also conducted for state association conventions
in Ohio, Kansas, Missouri, Georgia, Texas and
Washington state.
We’ve all been blessed to have had
Gerry McCann as a member of our organization and as our friend. He ran one
of the most successful service organizations in the country. He hosted a radio
show answering questions from listeners about computers and consumer
electronics. Gerry held many positions
within the industry for both NESDA and
NARDA.
I will miss Gerry very much. I will miss
his quiet, gentle guidance and his willingness to listen. I will miss his mailings, which included ideas and pertinent inspirational quotes. They always
made me think.
Business associations and activities include Past President
and Executive of the Year for
the Greater New Orleans Executive Association (1989), Past
President of ETA of Louisiana,
Past President of Louisiana Electronics Service Dealers Association, Past
President and Board member of Appliance
and Electronics Association, Past President of
NASD, member of NARDA, and Board member of
SPACE (Society for Private and Commercial Earth
Stations).
But most of all I will miss his “Attitude,”
which was always one of class and professionalism.
Wayne Markman CET, NESDA Industry
Relations Chairman
Gerry was an example for all of us. He
was strong in his faith, always willing
to help anyone and everyone he could.
This past year he overcame the ravages of a destructive hurricane only to
encounter major health problems that
consume most with self concern. That
wasn’t Gerry, he never quit on anything,
especially for something of a personal
nature. While receiving major medical treatments he continued serving in
many capacities. As President of the National Electronics Industry Hall of Fame,
he was always the most encouraging
individual anyone is likely to encounter.
Even when devastated by severe medical treatments, he constantly thought of
others and was apologetic for being unable to attend NPSC because of them.
Among the awards, Gerry was honored by NESDA as Man of the Year in 1989, received the Leo
P. Shumavon Award in 1986 and again in 2003.
He served as chairman of the NESDA Computer
Committee and was honored with the Outstanding Committee Chairperson Award in 1996.
Editor’s Note: Parts of this tribute article were
taken from various sources, primarily from the
nomination documentation submitted by George
Bluze EHF when nominating Gerry McCann for
induction in the Electronics Industry Hall of Fame
in 2004.
In June of
ticle about
Katrina. It
ProService
His encouraging character brings to
mind a surprising first encounter with
nature’s own encourager. As darkness
falls across the fields and meadows
there is but one cheerful sound rising above the chorus of the oncoming
night, that of a whippoorwill. Gerry was
our whippoorwill. Without him now ...
we will all come to better understand
the song of the mourning dove.
2006, Gerry penned a wonderful arreinventing McCann Electronics after
appears in the June 2006 issue of
Magazine. You can read it online at
My condolences to Faye and all her family, we too know the magnitude of his
loss and will keep you in our prayers.
http://www.nesda.com/ProService0606web.pdf.
John N. Eubanks CET, EHF, NESDA Past
President
5
In Memoriam
Paul F. Mount
Longtime NESDA member
ember Paul Mount passed away November 8, 2007 after a short illness.
Paul and his dear friend
NPSC. Pa
Paul was the owner of Mount
end Amelia Poythress attended every NPSC
Satellite Systems in Boydton, VA, and a past president and very active member of VPEA.
Paul was a graduate of Bloomfield High School and attended RCA Institute in New York City.
In addition to being a television repairman with Admiral Corporation, he was an electronics
instructor at Southside Virginia Community College and a technology teacher at Greensville
High School.
Paul is survived by two sisters, two brothers and many nieces and nephews.
New NESDA Members thru 10/30/07 - 12/26/07
Emeus Corley, Amtrust, 5800 Lombardo Center, Suite 200, Seven
Hills, OH 44131, (216) 328-6362, (800) 487-9654, ecorley@
amtrustgroup.com
Steve Burchett, Burchett Electronics, 235 Foster Dr., Kevil, KY 42053,
(270) 462-2922, slburchett@brtc.net
Judy Feller, TeleDynamics, 2200 Wheless Lane, Austin, TX 78723,
(512) 928-1533, (512) 928-1575, judy@teledynamics.com
Byron King, Prism Pointe Technologies, 4605 Coates Drive, Fairburn,
GA 30213, (678) 610-4900, (678) 610-4950,
bking@prismpointe.com
Mary E. Martin, Captovis Advanced Industries Inc, DBA Captovis,
3500 NW Boca Raton Blvd #811, Boca Raton, FL 33431, (800)
543-6485, (877) 543-6485, mary.martin@captovis.com
Rashid Moazezi, Ray TV Inc., 1562 Bloomingdale Rd, Glendale
Heights, IL 60139, (630) 260-4038, moazezi@comcast.net
Tiberio Moreira, Tibs TV Repair, 412 Lancaster St., Leominister, MA
01453, (978) 537-5973, tibstv@gmail.com
John C. Rice, DeSears Appliance & Home Entertainment, 6430 14th
St. W, Bradenton, FL 34207, (941) 751-7525, (941) 756-4731,
john.c.rice@desears.com
6
Mark Schneider, Midwest Communications, 110 S. 11th St., Quincy,
IL 62301, (217) 223-8556, mas@midwestcommunications.com
James Sim, Grace Vision, 1466 Gage Ave., Fullerton, CA 92833, (562)
858-7878, (714) 738-1196, jamessim46@gmail.com
Albert Tupper, 8795 Lagoon Dr., Ypsilanti, MI 48197, (734) 961-7927,
otupper01@comcast.net
Carlton Tyler, Tylers TV & Video, 1202 Autumn Place, Herndon, VA
20170, (703) 437-4050, ttv12@yahoo.com
Jeff Van Etten, Professional Lamps, Inc., 5005 Belmar Blvd, Suite B-4,
Framingdale, NJ 07727, (732) 919-3406, (732) 919-3407,
jeffv@plilamps.com
Randolph Villani, Bell Werners & Randys TV, 203 East Montauk
Highway, Lindenhurst, NY 11757, (631) 226-2246,
randynv@optonline.net
Jerry Wilkinson, Scotty’s TV Service, 31511 Six Mile Road, Livonia, MI
48152, (248) 398-2521, (734) 422-0511, scotvrpr@yahoo.com
N
DBL DISTRIBUTING LLC PARTNERS WITH
NESDA TO REACH CONSUMER
ELECTRONICS SERVICE PROVIDERS
ESDA Members
Mem
Presented with Unique Opportunity to
t Receive DBL’s Extensive Breadth
of Consumer
Consum Electronic Products and Complimentary Accessories
Accessor
SCOTTSDALE, AZ. – November 8, 2007 -- DBL Distributing LLC, one of the largest and fastest growing
wholesale distributors of consumer electronics accessories and related products in the United States,
today announced a strategic marketing partnership
with NESDA, designed to address hundreds of independent consumer electronic service providers
nationwide. DBL has extended savings to this elite
group of professionals with its 1,240 page catalog,
released to over 90,000 independent consumer
electronics retailers nationwide. In addition, NESDA
members will begin receiving segmented sale flyers
that meet the needs of their growing business. DBL
Distributing LLC is a proud member of NESDA, The
National Electronics Service Dealers Association.
Beginning in November, consumer electronics
service dealers nationwide that are members of
NESDA will receive DBL’s award-winning 1,240
page wholesale catalog free of charge. With more
than 420 name brand manufacturers and over
19,000 consumer electronic products and related
accessories, the DBL catalog is the largest
wholesale catalog of its kind. This impressive catalog has a growing assortment of products important
to NESDA members such as High-Definition Televisions, VCR’s and DVD players, Stereos and Computer
Components and Accessories.
NESDA is the premiere trade organization geared
to assist service professionals in the business of repairing consumer electronics equipment, appliances
and/or computers. NESDA’s mission is to help independent servicers in today’s challenging times. Together with NESDA, DBL is geared to assist service
providers with over 19,000 great products at lower
costs. This will turn into extensive savings to their
business and customers.
“Beginning in November,
consumer
electronics
service dealers nationwide that are members of
NESDA will receive DBL’s
award-winning
1,240
page wholesale catalog
free of charge. With more
than 420 name brand
manufacturers and over
19,000 consumer electronic products and related
accessories...”
“NESDA and DBL share a combined vision of providing useful tools and services to consumer electronic
service providers that will in turn give them a unique
advantage in their profession,” commented Henry
Chiarelli, president of DBL Distributing. “The access
to an expanded product assortment and the tools
to help the providers succeed in these competitive
times. We look forward to working with NESDA and
partnering with member dealers to bring the value,
product and profits to the consumer electronics service profession.”
“NESDA is pleased to welcome DBL as a Corporate
Member and Industry Partner, and is looking forward
to a relationship that will benefit all,” stated Mack
Blakely, NESDA Executive Director.
About DBL Distributing LLC
DBL Distributing LLC is one of the nation’s top distributors of
consumer electronics accessories and related products, with
more than 32,000 retail customers nationwide. Headquartered
in a custom-built 144,000 square foot facility in Scottsdale, Arizona, DBL carries more than 19,000 products from more than
420 quality manufacturers. DBL offers same day shipping for
orders placed before 5:00pm MST, a best price for 1 or 100
piece policy and a “no minimum” order policy. DBL’s business
strategy proves that customers come first. DBL is an active
member of CEA, CEDIA, PMA, PARA, NAMM, APRO and NESDA.
For more information please visit http://www.dbldistributing.
com/ or contact them at 800.733.6766.
About NESDA
NESDA offers the best benefits programs ROI for its members
in the product service industry through value-added services
that reduce a servicer’s cost of doing business and offer the
opportunity to network with other similar businesses, product
manufacturers, distributors, and warranty companies. Additional benefits available to NESDA members include the NESDAnet
e-mail list, a listing in the NESDA Servicer Locator, and the opportunity to be a part of the premiere active community of professional servicers highly-recognized throughout the industry.
Membership in The Buying Group through NESDA is offered
to members of NESDA as a benefit of paid membership. For
more information on NESDA and NESDA membership, visit the
NESDA website at http://www.nesda.com or call the NESDA
office at 800/797-9197 ext. 116.
“NESDA is the premiere
trade organization geared
to assist service professionals in the business of
repairing consumer electronics equipment, appli-
DBL’s award winning catalog, known throughout the
industry as the largest resource for high quality consumer electronic products and accessories, features
brand names including Sony, Samsung, Philips, JVC,
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Audiosource, Sherwood, Belkin, Audiovox, Dual and
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ances and/or computers.”
7
FABIAN CONTINUES HIS SUPPORT OF NESDA
AND INDEPENDENT SERVICE
C
hris Fabian EHF, President of Professional
Service Solutions, LLC, was recently elected
to the Consumer Electronics Association’s Small
Business Council (SBC) Board of Directors. His
term on the CEA SBC board commences in January, 2008. Fabian will be attending his first formal
SBC board meeting at CES 2008 in Las Vegas.
Chris is a former Vice President of Service with
Toshiba and Hitachi, and a former Director of Professional Service at Philips. He has been a longtime supporter of NESDA and an vocal advocate
for the Independent Service Community. When
asked about his new role on the CEA SBC board
of directors, Fabian said, “I welcome the opportunity to continue to strongly support small business
and particularly, the independent service centers
that support the Consumer Electronics Industry. I
have always tried to ensure that the professional
independent service centers are treated fairly and
with respect. They deserve to be paid a fair and
equitable rate for the tremendous support they
provide to product manufacturers. The Independent Service Center is truly the backbone of the
industry and frankly, the industry cannot survive
without them.”
Mr. Fabian, a 2007 inductee to the National Electronics Industry Hall of Fame has been the proud
recipient of many NESDA awards during his
years of service within the Consumer Electronics Industry. Past NESDA awards include The National Friend of Service Award (2003), The Presidents Award (2003), Person of the Year (2004),
ML Finneburgh Sr. Award of Excellence (2005),
ISCET Governor’s Award (2005) and others. Fabian is a past NESDA Advisory Board member
and his company, Professional Service Solutions,
continues to support many NESDA National and
Regional events through attendance and sponsorships. Professional Service Solutions is also a
NESDA Industry Angel Sponsor and a Corporate
Member of NESDA.
Fabian has also accepted an appointment as For more information on CEA or the CEA Small Business
Chairman for the Reverse Logistics Association’s Council, please visit the CEA website at:
Consumer Retail Products Committee. In this ca- http://www.ce.org/
pacity, Chris will work closely with manufacturers,
OEM’s, ODM’s, retailers, and third party service For more information on the RLA Consumer Retail Products
Committee, visit the RLA website at:
providers (3PSP’s) to explore new ideas to achieve
http://www.reverselogisticstrends.com/index.php and click
total optimization of retail consumer products’ re- on Industry Committees
verse logistics practices. These include green procurement, product returns processes, refurbish- For more information on Professional Service Solutions,
ing and depot repair, reverse logistics to maximize please visit the corporate website at:
recycling, minimize waste, and emphasize green http://www.profservsolutions.com
disposal.
The
committee
Fabian now chairs
Service Management Software
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standards, com-
“‘I welcome the opportunity to continue
to strongly support
small business and
particularly, the independent
service
centers that support
the Consumer Electronics
Industry.’”
mon practice and member experiences. Fabian
views this as another opportunity to help thirdparty service providers, such as independent servicers, to enhance their business by increasing
after-sale support of consumer retail products.
“Developing reverse logistics best practices is a
win/win scenario for everyone in the industry,”
Fabian said.
CDA Service Manager
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13
The Passing Parade
ISCET NEWS & VIEWS
December 2007
Ed Clingman • ISCET Administrator
U
p Close and
a
Personal – As any veteran
parade w
watcher will tell you, “The parade
goes by yyou so fast that you don’t really
know what has been seen, or what is said.”
There is so mu
much activity and especially of the
d ’ fi
parade’s
finery, that all the small detail is overlooked, and in fact some of the large focus material is lost. That’s exactly how I feel about the
parade of technology for the future. We’re looking at such mind boggling advents as the first
genome engineering of a new species!
• The ability to store large blocks of electrical
energy in nanoscale materials that exceeds current car-size batteries, yet is miniscule in size
comparison!
• The highways of tomorrow with the ability to
use GPS technology to support the automobiles
of the day on auto-pilot!
All of this will be aimed at the you and “mes” of
tomorrow. No wonder the drugs to relieve tension, anxiety and schitzo’s are selling well these
days. Back off for just a minute…take stock
of yourself and the world around you; then put
your chin out, straighten your back, and walk
bravely into tomorrow with the attitude of “I
think I’m going to like it!”
“The Changing Face of Electronics
Education” is the title of the presentation that
ISCET has made in several places since 2005.
It is a look at the evolution of electronics education as a prelude to how the many changes
in electronics have impacted today’s electronics education, and what must be done to once
again vitalize electronics as a viable career
choice for today’s youth. Del Whiteman, ISCET
Director Educational Consultant, and I usually
give these presentations. Del has presented
by himself on some occasions, and is the lead
presenter in any case. We presented the latest
version (yes it does change almost yearly) at
the ACTE (Association for Career and Technical
Education) convention held Dec 13-15, 2007.
There were some 60 persons attended, and
more would have been there, but at 60 it was
SRO. Many new friends were made, as well as
old faces revisited. Electronics education is at
a cross-road today. ISCET has spent resources
to keep up with what is necessary to help elecProService - December 2007
14
tronics blossom once again, and the “Changing
Face” is one of these endeavors. We will present
it again in January 2008 at the TIVA (Texas Industrial Vocational Association) Winter Conference in Houston, TX)
Today at ISCET finds us at the end of November with a slight gain in income over the last
year, but a significant difference in overall operations. We’ve gained a lot of ground over a
year ago, and expect a much more significant
gain next year because of the programs that
have been put in motion in 2007. We expect to
fashion and present our ISCET Program and
Curricula Certification in 2008…and are already talking to several organizations about this
service.
NCEE
(National
Coalition
for
Electronics Education) is preparing plans
to meet the challenges of today in electronics and appliance servicing education. If you
are in either industry or academics serving
either or both of these areas…we can use
your help. Memberships at the Company
level are vailable. Participants (individuals)
are welcome without any fee…just attend our
monthly meetings and participate. Contact me at
ed@ncee-edu.org. Go to our website,
www.ncee-edu.org, to learn more.
Online Learning, ESA
and MST
Journeyman exams have lead the way to a
better tomorrow.
Certification Administrators (CA) and
Proctors are still the backbone of all of our
testing operations. Without them we could not
exist. We are still in need of additional CAs and
Proctors in most areas. If you are reading this,
and could serve as a CA or a Proctor, please tell
us you would like to help us by volunteering.
It is not necessary to be a CET to become a
Proctor.
At the end of the year it is a pleasure
to pause and wish all of you a Merry
Christmas, Holiday or any other way it can
be said, and a Happy New Year.
CLICK IT
Click it – Here comes the
he first real nanopod (radio) and make room for it in the Guinness Book of
World Records.
http://www.physorg.com/news113058512.html
Click it – New research in carbon nanotechnology could give bulletproof jackets to peace officers and
others in the line of fire, which can bounce bullets without a trace of damage.
Click it – Take to the highway and put your car or truck on Auto Pilot...That’s closer than you think!
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YOURBEST BETS
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Telecommunications
Study Guides - Computer, Radar, Industrial
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TALK TO AN ISCET STAFF MEMBER TODAY!
3608 Pershing Ave., Fort Worth, TX 76107 • 800-946-0201 fax 817-921-3741 • www.iscet.org
15
Welcome New Certified Technicians
Congratulations to all those who passed exams, 11/01/07 - 12/20/07
• JOURNEYMAN •
LEONARDO MENA VILLELA
Oscar Almaguer-Garcia; Reynosa, Tamps, MEX
Jose Barajas-Gonzalez; Guadalajara, Jalisco, MEX
Julio Betanzos-Solano; Acapulco, Guearero, MEX
Josue Delgado-Granados; Querrtaro, Oro, MEX
Salomon Olivos-Ramirez; Toluca, MEX
Antonio Ortega-Sarinana; Durango, Dgo, MEX
Javier Puga-Ortiz; Queretaro, Qro, MEX
Maria Rosas-Ulloa; Tepic, Nayarit, MEX
DAVID L. WOODRUFF, JR.
Alan Currence; Hurricane, WV
William F. Salyers; Franklin Furnace, OH
• ASSOCIATE •
LAZERGRADE
Nikolajs V. Bogucarskis;Norcross, GA
Duy Nguyen; Broomfield, CO
Dimitri Yordanopoulos; Broomfield, CO
TOMMY R. HARTLINE
Virgil J. Davis; Gadsden, AL
Thomas J Duke; Dutton, AL
Jonathan Mobbs; Cedar Bluff, AL
J. J. VILLADEMOROS
Peter Christiansen; Fort Myers, FL
Ruslan Fernandez; Cape Coral, FL
Sebastian Fernandez; Cape Coral, FL
Everett L. Gresiak; Bradenton, FL
Mark W. Rivers; Punta Gorda, FL
Ryan C. Toulson; Cape Coral, FL
William H. Wiseman; Punta Gorda, FL
DANIEL MUNDY
Rodney M. McDaniel; Roswell, GA
Maria-Jo Pullen; Atlanta, GA
ROD D. MOORE
Ryan S. Balderston;Topeka, KS
Jerad M. Hughes; Topeka, KS
Zachary S. Michaelis; Meriden, KS
Danny Salazar; Topeka, KS
Eric R. Schwartz; Topeka, KS
James R. Shepherd; Topeka, KS
MARK CANTELLI
Melchor L. Ortiz; Norfolk, VA
DANA WOHLWEND
David Sharkey; Tea, SD
KIP SIEWERT
Justen M. Currie; Fort Worth, TX
DELAYNE H. WARNER
David C. Brock;Tennessee Colony, TX
Kenneth J. Clark; Tennessee Colony, TX
Christopher J. Solomon; Tennessee Colony, TX
PAUL WILSON
Roger Booker; El Paso, TX
Josue De La Cruz; El Paso, TX
Sameul I. Diaz; El Paso, TX
Francisco R. Guerrero; El Paso, TX
Renee F. Martin; El Paso, TX
Michael J. Randle; El Paso, TX
LEONARDO MENA VILLELA
Victor Rodriguez-Diaz; Mexico, D.F., MEX
ROB STEINRUCK
Rodney D. Chalker; Sanford, NC
JAMES L. FELLOWS
Norbert J. Carter; Bridgeport, NY
DAVID BATES
Brett Hoskinson; Winona, MN
DR. SCOTT HUSE
Walter C. Buchler; Englewood, FL
Sean Halvorson; Rotonda West, FL
BRENDA SHADOW
Steve Strain; Rosedale, IN
LEONARD KRUG
Matthew S. March; Reading, PA
Daniel P. Scholl; Boyertown, PA
RICHARD E. VAUGHN
Blake H. Beavers; Denton, TX
Jose F. Luna; Denton, TX
Jared A. Rogers; Denton, TX
Jody M. White; Denton, TX
MICHAEL C. SCOGGINS
John W. Lewandowski; Greenville, SC
Happy
Holidays
Greetings from the Staff
and Boards of NESDA
& ISCET
MULTIMEDIA SYSTEMS TECHNICIAN
MEET THE NEWEST MEMBER OF
TODAYS SERVICE CENTER TECHS!
For Today’s In-Home Techs
Deals with Know How & Minimum Theory
Currently in Beta
JJOURNEYMAN LEVEL
Training and Testing Available NOW!
Call 800-946-0201 e-mail info@iscet.org
16
CAREER & TECHNOLOGY EDUCATION
– ISCET’S VIEW –
W
Ed Clingman • ISCET Administrator
hile ISCET
ISCE could not pose as an expert
in Career & Technology Education (CTE),
we can reaffirm our position that no certification
agency can deny its responsibility to cooperate
with the CTE programs in public, private, trade
schools and organizations.
In addition, we can’t sidestep our responsibility to offer educational opportunities to anyone who, for one reason or another, is not a
candidate for local public or private educational
opportunities.
ISCET has stood firm on this view for many
years. Only recently has it enjoyed the ability to
place up-to-date material in the public, private,
trade schools and organizations as well as the
public as a whole through ISCET’s Online Learning (OLL) system. The OLL is a web-based system that allows economical and efficient use of
the ISCET learning material by individuals.
Volumes have been written concerning CTE programs in the United States and abroad. The one
thing on which all agree is that the purpose of
all these offerings is to equip students with the
knowledge and ability to apply for and achieve
employment in the field of choice. In the case
of ISCET, this choice is ELECTRONICS and allied
fields. The fundamental purpose of all CTE is
to equip the student with knowledge that will
offer success in securing an entry level position
for which training was provided or prepare for
further post-secondary training.
In today’s commercial structure, specialization is common in most all disciplines. Training cannot cover all areas at the same time,
so a good program must start with very basic
electronics and progress towards specific employment or degree goals. In this manner a
student can be trained toward accepting entrylevel employment and then continuing to study
toward a higher goal. If pursuing a degree,
he may study for the level he desires, staying
all the while within the competency concepts
already developed.
Another aspect of involvement for both educators and certification providers is the marketing
of secondary school graduates that are not immediately going on to post-secondary schools.
This requires development of links to industry
to determine what is required in various levels
of employment provided by the various industries from which competencies are developed
to properly chart both curricula and third-party
certification. The link between academia and
industry is a sort of “clearing house” that would
take the top 10-15% of CTE students in electronics (may include any course that includes
some electronics education) and presenting
them to industry as available. Once industry
sees what we have to offer, they will be anxious
to work with us and seek out some of the students for entry-level employment in the slots for
which they are trained.
“In addition, we can’t
sidestep our responsibility to offer educational
opportunities to anyone who, for one reason or another, is not a
candidate for local public or private educational
opportunities.”
It is time that CTE educators teamed with
industry nationwide through third party providers of competency-based certifications and
curricula to score a win-win for students and
electronics alike.
Presently, there is nothing available to satisfy the
“clearing house” described above. The competencies partially exist in the ISCET ESA Program,
but entire training paths must be developed to
provide for the attainment of the goals in entrylevel job preparation. Goals for progressing to
Associate’s and Bachelor’s degrees already exist.
Melding into workable competency paths is yet
to be accomplished. It is hoped that programs
can be developed between NCEE (National Coalition for Electronics Education) & industry to
accomplish these goals.
“It is time that CTE
educators teamed with
industry
nationwide
through third party providers of competencybased certifications and
curricula to score a winwin for students and
electronics alike.”
17
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