Y~~nYY.Q - International Business courses
Transcription
Y~~nYY.Q - International Business courses
Y~~nYY.Q .... Town Ho Group 1B: MKT 4354, Market Promotion s Table of Contents Executive Summary................................................................... ...... .. ... .................. 2 Problem Statement .................................. ............................................................... 4 Budget.......... ..... ............ ..... ...... .. ....... ...... .... ..................... .................. ...... ............ ... 5 Target Audience................................................................................................. ..... 6 An Integrated Marketing Communications Plan........................ .. ............................ 12 References........................................... ........................................ ........................... 26 Appendix A: Texas Tech Housing Survey.............................................................. 28 Appendix B: TTU Student Housing Survey Area .. .................................... .............. 30 Appendix C: Sample One-Fourth Page Ad for The Daily To"eador ...................... 32 Appendix D: Large Screen Television for Sweepstakes .................... :.................... 34 Appendix E: Susan G. Komen for the Cure............................................................ 37 Appendix F: Advertising Specialties........... ............ ...... ... ...................................... . 40 Executive Summary At the beginning of August 2010, Lynnwood Townhomes (Lynnwood) had 100 units available for lease. They are interested in finding a way to reach potential tenants in the fall/early spring, and ideally lock in leases no later than spring each year. The Wisian's want to find out what factors TIU students take into consideration when choosing where to live, and are interested in knowing what marketing strategies will reach these students. Lynnwood's target market was determined using geodemographic segmentation, based on age and location. To determine what students want from a housing complex, we administered a TTU Housing survey to current TIU students. The results indicated students are most interested in the housing complex location in Lubbock, which includes safe neighborhood, physical location, and where my friends live. The next three (3) factors include: free high speed internet, the actual monthly rent charge, and free utilities. Next, we examined Lynnwood's location, ability to serve the student segment, the current size of the student segment and its growth potential, and the competition Lynnwood faces by targeting that segment. We concluded that Lynnwood is very capable of serving the TIU student population. They are located near the campus, have many units available for lease, and offer a variety of price points that are significantly lower than their competitors. The value Lynnwood offers its customers is spacious and affordable living near the TIU campus. By using a simple, consistent, and distinctive message in Lynnwood 's IMC, TIU students will recognize the specific benefits Lynnwood provides that 2 distinguish them from their competitors. In order to tap into the youth culture, we suggest using the slogan, "Free to be Yourself," and using benefit and user positioning to focus on benefits and features that suit students the best. This will position / Lynnwood to attract more TTU students. Some minor changes are suggested for both the Lynnwood website and flyer. We believe Lynnwood should discontinue the two billboards and apply that money toward transit advertising to get their brand in front of their target audience, TTU 1 students. To demonstrate their corporate social responsibility, Lynnwood should pair up with Susan G. Komen for the Cure and Zeta Tau Alpha (Zeta) in 2012. The kickoff for the event would include a Sweepstakes for a large screen television . To avoid brand oversaturation, we suggest fewer ads in The Daily Toreador, and referencing each promotion on Lynnwood's website and Facebook page. This allows all the IMC tools to work together and create a wide-spread, consistent and persuasive impression of the housing value provided by Lynnwood. ./ Lynnwood should discontinue their t-shirt giveaway as an advertising specialty due to student emphasis on brand awareness. Instead, we propose advertising specialties that include: 1 GB USB drive, house-shaped mouse pads, media loungers, and drink koozies. / 3 Problem Statement The Wisian's have owned Lynnwood for eight years. In the past, Lynnwood has had trouble filling all their units before August. Their marketing goal is to find a way to ------ reach potential tenants in the fall and early spring. Ideally, locking in leases no later than spring each year is their specific objective. Lynnwood was designed with students in mind, and the owners want to find out what factors TIU students take into consideration when choosing where to live in Lubbock. They also want to know what marketing strategies work to reach these students. Our integrated marketing communication (IMC) will build brand awareness, identity, and preference for Lynnwood by using a variety of promotional tools. These tools will work together and create a wide-spread, consistent and persuasive impression of the housing value provided by Lynnwood. The promotional tools selected for use in our IMC will play a significant role in Lynnwood brand development and management. These promotional tools are essential in retaining current Lynnwood customers and attracting new Lynnwood customers. The target audience will learn about Lynnwood's features and benefits through the consistent message content of the selected advertisements (O'Guinn, Allen, & Semenik, 2011). Through our marketing efforts, potential clients will be able to discern the differences between Lynnwood's housing amenities and the numerous rental providers in Lubbock offering a very similar product. 4 Budget Promotional Items Promotional Events: Kick for Rent Contest, continue as usual Sweepstakes for Susan G. Komen Race for the Cure Kick-off: Samsung LED-LCD television Advertising: 2 Citibus Vinyl Wraps, below windows, 1 side only, 2-year vinyl warranty, Double-T and Red Raider Routes, run November through April each year, setup charges/individual wrap, cosUmonth/bus The Daily Toreador, Sticky Notes, 2.875" x 2.875", cost per run, run 2 times in spring 2012 semester: 1) Wednesday after Spring Break, 2012 for $150 off first month's rent if rented by March 31, 2012, and 2) first Wednesday in April, 2012, to coincide with Susan G. Komen Race for the Cure kick-off The Daily Toreador, %-page (31.5"), local rate, camera-ready, cost per run, Fall 2011 run 2 days: 1 and 2) Kick for Rent Contest both before the first and third home games, Spring 2012 run 3 days: 3, 4, and 5) Sweepstakes for Susan G. Komen Race for the Cure Kick-off: Samsung LED-LCD television The Daily Toreador, %-page (31.5"), local rate, camera-ready, cost per run, run 2 days during the summer, $100 off 1st month's rent Incentives: $150 off 1st month's rent per unit for new 1-year lease if signed by March 31, until all town homes are filled or March 31, cost per unit leased based on 30 leases $100 off 1st month's rent per unit for new 1 year lease, offered June 1 through June 15, 2011, cost per unit leased based on 10 leases Additional AT&T telephone line to track Citibus vinyl wrap effectiveness, cost per month Advertising Specialties: 1GB USB drive, red, cost each, offer valid until April 30, 2011, order qty. 500 1/8" thick, red, house-shaped mouse pad, stock shape, with soft-surface, uses 4-color process . imprint, cost each, order qty. 2,000 Media lounger, red, cost each, order qty. 4,000 Red drink koozie, cost each, order qty. 3,000 TOTAL 5 Cost Set-up charges Total cost w/tax $16,500.00 $16,500.00 $1,299.99 $1,407.24 $500.00 $1,850.00 $9,700.00 $1,500.00 $3,000.00 $403.20 $2,016.00 $403.20 $806.40 $150.00 $4,500.00 $100.00 $1,000.00 $28.15 $365.67 $8.75 $60.00 $4,800.89 $1.95 $1.89 $0.49 $0.00 $50.00 $40.00 $4,221.75 $8,237.83 $1,634.58 $58,190.36 Target Audience To fill all units at Lynnwood in a timely manner, the ideal target market must be located. One method to identify the target market is geodemographic segmentation. Consumers are divided by neighborhood and the common demographic characteristics they share, such as age, gender, race, marital status, education, income, and occupation. Mr. Wisian informed the class that Lynnwood was designed with college students in mind (E. Wisian, personal communication, January 26, 2011 ). The most important criterion to consider when targeting students, aged 18-24, is what the members of that segment want from a housing complex. Then, it is important to determine if Lynnwood is able to fulfill that need. This can be done by examining Lynnwood's ability to serve the student segment, the current size of the student segment and its growth potential, and the competition Lynnwood faces by targeting that segment (O'Guinn, et al., 2011). To determine what factors 18- to 24-year-old TTU students consider when deciding where to live, we created a TTU Housing Survey (Appendix A). The survey was administered to 288 Rawls College of Business Administration students at TTU in the following courses: Consumer Behavior, Fundamentals of Marketing, Political Science, Human Geography, and two sections of Managerial Accounting. Survey results by classification included: 48 seniors, 81 juniors, 54 sophomores, 64 freshmen, and 41 students who did not specify a classification . j The Housing Survey contained two sections. The first section listed 14 factors as options students might consider when deciding where to live in Lubbock during their college days. The students were asked to rank the top 10 factors from 1 (most 6 important) to 10 (least important). There was an "Other" option, where students could write in any additional criteria they might consider when making the choice on where to live. The factors we listed as choices on the survey included: where my friends live, safe neighborhood, parking garage, fitness center, free cable television , computer lab, monthly rent charge, physical location in Lubbock, swimming pool, lots of parking available for friends, free high speed internet, free utilities, television room, and tanning parlor. The top six factors stood out, because each had over 250 responses: Rating 1 2 3 4 5 6 Factor Safe Neighborhood Physical Location in Lubbock Free High Speed Internet Monthly Rent Charge Where My Friends Life [ · vQ. Free Utilities Number of responses 269 266 261 259 254 / 253 I / / I The second section of the survey asked the student to write in their current apartment or town home complex, if they currently live in one. When the results were calculated, The Cottages received the most responses. The next three complexes tied for second place: Lynnwood Townhomes, University Fountains, and University Trails. Three (3) of the top six (6) responses on the survey take the actual complex location into consideration: safe neighborhood, physical location in Lubbock, and where my friends live. Safe neighborhood was the top response on student surveys. In order to compare crime statistics among complexes, we included Microsoft MapPoint U.S. demographic data for 2007 (the most recent data) on Appendix B. The size of each green circle on the map corresponds to the total crime figure using discrete equal ranges by zip code. Higher crime figures have larger circles. The small green circles 7 on Appendix B represent a total crime rate of zero (0) to 599, and all crime totals in Lubbock fall into this category. Therefore, all small green circles on the map are the same size. The table below displays the total crime results by zip code. Total Crime 172 123 161 156 157 177 172 156 Zip Code 79401 79409 79410 79411 79412 79413 79414 79416 The highest total crime rate listed above is located in zip code 79413, and none of the housing complexes are located in this area. The total crime rate in zip code 79401, where The Cottages, University Trails, and University Fountains is located, is 172. The total crime rate in zip code 79416, where Lynnwood Townhomes is located, is 156. Although the differences in crime rate are not significant, the total crime rate in ./ Lynnwood's 79416 zip code is actually nine percent (9%) smaller than the total crime rate in the 79401 zip code. Therefore, there would be no reason for students to choose one zip code over the other based on crime rate. Physical location in Lubbock rated second on the survey, and where my friends live rated fifth. These two factors can, therefore, be considered together. Three of the top four complexes are clustered in the same area of Lubbock: The Cottages, _University Fountains, and University Trails. They are all located less than one mile from the Broadway and University entrance to TIU. The only outlier is Lynnwood Townhomes, which is 4.78 miles frorn the Broadway and University entrance. In order 8 to demonstrate the differences in location, all four complexes were numbered and positioned on the Microsoft MapPoint map (Appendix 8). Nearby businesses frequented by college students are also included on Appendix 8: restaurants (red / circles), bars (yellow circles), grocery stores (blue circles), and hospitals (black circles) . . / To analyze how the top four complexes compared when considering high speed internet, monthly rent charge, and free utilities, we compiled information obtained through apartment/town home complex websites and phone calls, when necessary (Lynnwood Townhomes, University Fountains, University Trails, The Cottages). All four complexes pay the costs of utilities and high speed internet. Therefore, there are no real differences among complexes in this regard . All four complexes have multiple unit styles and price points available. The Cottages, at 2001 91h Street, has the following options available: 4/4 and 5/5 University Fountains, at 2202 Mac Davis Lane, has the following options available: Style Flat Town Home Town Home Town Home Loft Efficiency Bedroom/Bath (number) Price per bedroom per month Square Feet 3/3 4/4 3/3 4/4 1/1 $560 $570 $630 $630 $760 1181 1515 1404 1661 491 9 University Trails, at 2210 Main Street, has the following options available: Lynnwood, at 602 North Belmont Avenue, has the following options available: Style Town home Town home Town home Bedroom/Bath (number) 2/2 3/3 4/4 Price per bedroom per month $450 $300-$325 $400 Square Feet 1200 1370 1880 To determine the complex with the best pricing value, we calculated the price per square foot. The results are: Complex The Cottages University Fountains University Trails Lynnwood Price per square foot $ .31-$ .61 $.38-$1.54 $ .36-$1.28 $ .21 -$ .38 Lynnwood has the most reasonably priced units, ranging from$ .21 to$ .38 per square foot, and University Fountains has the most expensive prices, ranging from $ .38 to $1.54 per square foot. Lynnwood is very capable of serving the TIU student population. They are located less than five (5) miles from nu, they have 628 units available for lease, and they offer a variety of price points in their lease options (E. Wisian, personal communication, January 26, 2011 ). The student segment is quite large and is expected 10 to continue growing. Currently, the TTU student enrollment is currently over 31,000 (Howard, B., 2011), and the goal, under the plan to achieve tier-one status, is to have 40,000 students enrolled by 2020. The Lubbock student housing market is very competitive, though. Since 1980, 5,512 apartments and 886 duplexes have been built in Lubbock. However, according to the City of Lubbock Planning Department, the Lubbock apartment vacancy rate has decreased from over 17% in 1985 to about 10% in 2004 (City of Lubbock- Planning, 2004). Based on estimates by the Lubbock Planning Department, using a population growth rate of 0.6% per year, there should be about 300 to 400 apartment units built per year. Based on this evidence, it appears the TTU student population would be an ideal target market for Lynnwood. Using a geodemographic segmentation that groups the segment by neighborhood based on age would allow Lynnwood to choose media to efficiently reach 18- to 24-year-old Texas Tech Students. 11 Integrated Marketing Communication Plan Once a company knows the value they offer their customers, they can create and deliver an effective IMC to their target audience. After looking at the Texas Tech Housing Survey results and comparing the top four complexes, we believe the value Lynnwood offers its customers is spacious and affordable living near the TIU campus. Therefore, it is necessary to effectively position Lynnwood to the TIU student population so they can differentiate between Lynnwood and the other rental providers in Lubbock. Lynnwood's message should be simple, consistent, and distinctive in order to develop a focused IMC. Lynnwood's message to the consumer should be simple and easy to understand. Several different slogans have been used in advertisements, such as: "Wanna Come Back to My Place?," and "Home Style Living for Less." When there are multiple slogans that send different messages to the consumer, it can be more difficult for the consumers to process the intended meaning of the message. Using the same, consistent slogan is a vital key to providing a message that the target market can understand. Since our target segment is college students "Home Style Living for Less" may not be the best communication to reach them . Students, who are away from home, possibly for the first time, may enjoy living separate from the 'homey' feeling of parents. An idea which might gain more acceptance is: "Free to be Yourself." This concept taps into the youth culture by focusing on self, freedom, and the opportunity to explore the combination of these two ideas. Lynnwood's message needs to be distinctive. In every element of the IMC, consumers should recognize the specific benefits Lynnwood can provide that 12 distinguish them from their competitors. Consumers today are busier than ever, and they are bombarded with advertising messages. As a result, they ignore and forget most of the ads they view. A distinct message that conveys Lynnwood's spacious and affordable living near the TTU campus will effectively communicate specific benefits that target their market, TTU students. Consumers choose where they live based on the primary benefits they receive. In the past, Lynnwood has used a competitive positioning strategy, where the goal is to reference the advantages Lynnwood has over their competitors. This is a hard sale in Lubbock, because there are so many new apartment complexes being built near the TTU campus that offer amenities like resort-style pools, state-of-the-art fitness facilities, business centers, theater rooms, community lounge areas, and free tanning. Each new complex has the best amenities going until the next complex is built. To communicate spacious, affordable living near the TTU campus, Lynnwood's best strategy would be to use benefit and user positioning. Benefit positioning allows Lynnwood to point out their benefits, and user positioning focuses on features that are best for their target audience, the TTU students (O'Guinn, et al., 2011). To continue with our consistent image of Lynnwood, we suggest minor changes to the Lynnwood website and flyer. We were impressed by the overall look of the Lynnwood flyer and how it targets college students. However, the flyer and website themes do not complement each other. The flyer and website should send a consistent message to our specific target audience, TTU students.~erefore, red and black would be the best colors to use. Students relate these colors to TTU. Lynnwood can achieve this consistency goal by changing the website colors to red and black. Also, it would be 13 beneficial to add multiple customer reviews to the website. This provides a sense of trust to potential tenants. They would be able to see how much other students enjoy living there. Lynnwood could offer some type of reward for writing a review, such as one of the promotional items listed later in this section. Having good reviews from current tenants is one of the most important factors in gaining new tenants. Before the Lynnwood flyer is printed again, there is one small change that would improve it. The pictures in the flyer would be more effective if they included pictures of students. The pictures in the current flyer make Lynnwood seem a bit sterile and unoccupied. As an example, take a picture of a student lying on a bed with a lapto~ r open while working on homework or a picture with lots of students sitting around the ~\ pool, laughing and having fun . These images would give the potential tenant a clear picture of the current Lynnwood tenants and make them feel like they would fit in at Lynnwood. Currently, Lynnwood has two billboards located on the highways by Idalou and by Post. These locations appear to make sense, because students are traveling back and forth on the weekends to visit family and friends. Without a separate telephone number or other monitoring device, there is no method to track how effective the billboards are and if they are accomplishing their intended goal. Therefore, we believe Lynnwood should use these funds in a more efficient way to reach the target audience. This would cut $8,400.00 from the IMC budget. One suggested use of the money is to use transit advertising. / Transit advertising appears on the interior and/or exterior of mass-transit vehicles. The Citibuses (Citibus: Advertising , 2010) on the TTU campus are a great 14 ~~ method of transportation for many students. Students are always waiting and watching for the next bus to take them to their class or to their home. As part of the IMC, Lynnwood would reach the masses of TIU students with a Citibus vinyl wrap. The primary bus routes on the TIU campus run in three different routes. Our recommendation is to focus on the Red Raider and the Double-T routes, because they circle the campus in opposite directions while covering the major points of interests and commuter parking lots North and West of campus. There are several choices for a Citibus Vinyl Wrap. Two of these choices include covering one side of the bus or covering the bus completely. For purposes of our budget, we choose the style of wrap to begin below the windows and on one side of the bus only. The vinyl warranty is for two years. Having the bus wrap for multiple months will be beneficial to Lynnwood because of the repeated exposure to the students J several times per day. These numerous media impressions create the opportunity to communicate the positive features of living at Lynnwood. Since Lynnwood would prefer to have their leases signed and completed by early-to-mid spring, the bus wrap should be used prior to this time frame. To increase the effectiveness of the monetary funds spent, running the bus wrap every year from November through April will generate numerous opportunities for students in the 'where am I going to live?' mode to make an informed decision about their housing options. Six months of continuous bus wrap, including the design, set up fee, printing, and installation total $4,850.00 per bus. We suggest wrapping two buses, both the Red Raider and the Double-T, which would cost $9,700. While at first glance, this amount may appear large, the constant exposure on 15 a transit advertising medium is a logical choice to impact students on campus as part of a cohesive advertising campaign. Lynnwood could measure the effectiveness of the transit advertising by purchasing an additional telephone line. If their current telephone service is through AT&T, a new telephone number that is forwarded to the existing telephone number would cost $28.15 per month plus tax, and there is a way to track the number of calls received (AT&T personal communication, April13, 2011). If Lynnwood feels there are not enough calls to warrant the Citibus vinyl wraps, they could cancel the promotion at any time. / As long-time business residents of the Lubbock community, Lynnwood has a unique opportunity to give back to the citizens of Lubbock and show their commitment to corporate social responsibility. With numerous organizations with which to be / involved, the choice of Susan G. Komen for the Cure (Komen) was an easy one to make. You might ask, "What is the connection between Lynnwood and Komen?" The Lubbock chapter of Komen is an active and vital part of the local landscape. Their name has a widespread network of associations through many different events throughout the year. Komen also enjoys a special relationship with a sorority on the TIU campus (S. Winters, personal communication, April11, 2011). Zeta Tau Alpha (Zeta) is a sorority which focuses their philanthropic efforts on breast cancer education and awareness. Since Lynnwood's target audience is TIU students, what better way to build another connection with that same market than through a well-known sorority? By combining forces with Komen and Zeta, the community presence of Lynnwood would increase by leaps and bounds. Komen participates in two major 16 events each year. These events are the Laugh for the Cure in February and the Race for the Cure in October (see Appendix E). For example, the Race for the Cure sponsorship opportunities showcases abundant ways for the name of Lynnwood to reach out to the community of Lubbock and the students at TIU. The Bronze Medal level of $2,500 provides eleven different methods for communicating Lynnwood's name in conjunction with Kamen. Lynnwood's logo will be included on 8,000 race t-shirts, 5,000 race registration forms and online registration, 1,000 race posters, and also recognition on all items supporting the area and event. Additionally, Lynnwood's logo is listed on the website (www.komenlubbock.org). Just these five logo placements will radically increase the presence of Lynnwood in the minds of Lubbock citizens. The Kamen race is an event for people of all ages: students, families, and grandparents. They are proud to wear their bright pink t-shirts many years after the-race. Each time a race participant puts their t-shirt on and wears it to the grocery store, the Lynnwood name is recognized. The involvement of Lynnwood with Kamen will bring to mind several beneficial associations. Good health for all women (and men too!) is an / excellent mental reminder of the social impact of Lynnwood. Lynnwood will create a positive feeling in the minds of future tenants when they are considering a place to live for themselves or their sons and daughters who will be attending TIU. I This year's 17th Annual Race for the Cure is scheduled for Saturday, October 1,/ 2011, and registration begins Sunday, May 1, 2011. Because you will be reading this paper at the end of April, it would be better to wait until the 2012 Race for the Cure in order to develop a successful campaign. May and October, when the Race for the Cure begins, everyone in Lubbock will be talking about the Race, who is participating, 17 building teams of walkers, and making plans for the whole day. When Lynnwood makes the choice to be part of this speculator event, they will be remembered, and remembered well. Stephanie Winters, Events Coordinator for the Susan G. Komen for the Cure, Lubbock Area Affiliate, is the contact person for event information. Ms. Winters can be contacted by e-mail at stephanie.komenlubbock.org or by phone at (806) 698-1900. We propose the Zeta's coordinate with Lynnwood during the spring of 2012. As a promotional kick-off to the event, Lynnwood will hold a raffle sweepstakes and give away a large screen television (Appendix D). A sweepstakes is a sales promotion where winners are awarded prizes based on chance. Any person who walks through the door of Lynnwood is eligible to enter this sweepstakes. Ideally, the majority of foot traffic will be generated from advertising about the free television in the TTU newspaper, The Daily Toreador. On the first Wednesday of April, 2012, a Sticky Note would run on the front of The Daily Toreador promoting the kick-off of the Susan G. Komen Race for the Cure and the Lynnwood television sweepstakes. AX-page ad would run in The Daily Toreador each of the next three (3) Wednesdays in April, announcing the Monday, April 30, 2012, drawing for the television. The students reading The Daily Toreador will arrive first and put their names 'in the hat' to be included in the drawing. We cannot limit the participants to people who sign a lease, because under the laws of Texas, the drawing becomes a lottery and is not legal. Therefore, any person who walks in is eligible to win the free television. The increased amount of foot traffic from the advertising will most likely expose more students to the existence of Lynnwood and all 18 the wonderful aspects of living there. This is a perfect opportunity for the staff of Lynnwood to sign people up for new leases and renew current leases. On the day of the drawing, a member of the Zeta's will be the official person to draw the name of the winner. As a third party to the drawing, the Zeta sorority is an objective outsider and will have no bias regarding who wins the free television. In order to adequately inform the public regarding the drawing and the results of the winner, we suggest sending a Press Release to The Daily Toreador (The Daily Toreador, e-mail: studentmedia@ttu.edu) , The Lubbock Avalanche-Journal (Lubbock Avalanche-Journal, fax: 806-744-9603), and television stations KCBD (806-744-0449), KLBK (Everything Lubbock.com, fax: 806-748-2250), KAMC (Everything Lubbock.com, fax: 806-7481080), and KJTV (KJTV, fax: 806-748-9387). The editor of each organization decides which events to cover. If each organization writes a small article or broadcasts a news story regarding Lynnwood, their involvement with Kamen, the Zeta house, and the winner's information, then all the organizations receive major publicity. These promotions provide a marvelous way to connect people with Lynnwood and their social responsibility efforts. Because the articles are generated by the newspapers and television stations themselves, there is no cost. Everyone wins- Lynnwood receives free publicity, Kamen educates the public, Zeta can plug their sorority, and the newspapers and television stations show their community spirit by covering a local event. Since Lynnwood will be a sponsor for the Kamen Race for the Cure, they will show their commitment to breast cancer awareness and education. With more young women (under the age of 40) being diagnosed, it is a logical conclusion that more 19 students at TIU will become victims of breast cancer. A sweepstakes would be a way to create excitement and interest for Lynnwood. Lynnwood could purchase a large screen television from Best Buy and promote this event is using a sticky note on the front of The Daily Toreador. The sticky note would let students know that they need to come by the Lynnwood office to sign up for the sweepstakes. Lynnwood has used this method of advertising before. It costs $1,500 for a one-day run. Students would see the sticky note on the newspaper and come by the Lynnwood office to sign-up to win the television. This would be a great opportunity for Lynnwood to make a positive impression on the potential tenants that come into the office. Students (or other potential tenants) would fill out a form with their name, phone number, address, and email and place it in a box. This information could be compiled into a mailing and emailing list of potential tenants (with a statement at the bottom of the form notifying the entrant of this fact). A drawing would be held on Monday, April 30, 2010. As an example, a television currently offered on sale at Best Buy is shown in Appendix D. Lynnwood would purchase a television at Best Buy, similar to the Samsung. 46" Class I 1080p I 120Hz I LED-LCD HDTV. This model currently costs $1,299.99 plus tax, but technology prices continue to drop and the price may change by next year. Students love large screen televisions, and we believe there would be numerous entries and "'~ -- "7 traffic to the Lynnwood office. When advertisements and promotions occur on a constant basis, the brand becomes oversaturated and it can diminish the brand's image. Therefore, we have limited the number of Y4-page advertisements in The Daily Toreador to two (2) times during the Fall 2011 semester, three (3) times during the Spring 2012 semester, and 20 two (2) times during the Summer 2012 session. The Daily Toreador Fall2011 Semester would include two (2) ads totaling $806.40: 1 and 2) promote the Kick for Rent Contest both before the first and third home games. The ad should provide a list of dates when the contest will be held and how to enter the contest. This will associate the Lynnwood name with a fun event, a TIU football game. The Daily Toreador Spring 2012 Semester would include three (3) ads totaling $1,209.60: 1, 2, and 3) a %-page ad run on the second Wednesday in April, 2012, and continuing each week, for a total of three Wednesdays. The ad would build-up the Susan G. Kamen Race for the Cure kick-off and sweepstakes for a large screen television. We suggest using The Daily Toreador sticky notes two (2) times during the Spring 2012 Semester, which will cost $3,000.00 total: 1) the Wednesday after Spring Break to promote $150.00 off the first month's rent if the unit is rented by March 31, 2012. The promotion would be on a per-unit basis, not per individual. This promotion would help first-time renters lower their first month's rent. When students first move out on their own, the first few months can be the toughest, because they are required to stock a kitchen, purchase cleaning supplies, and put down a deposit. A sample of this %-page ad for The Daily Toreador is included in Appendix C. According to Mr. Wisian (personal communication, April 8, 2011 ), exact figures for promotions are not currently being tracked. Therefore, we estimate 30 units will take advantage of this offer, which totals $4,500.00. To determine if the offer is worthwhile to continue, it will be important to keep track of the number of units leased during this promotion. 2) the first Wednesday in April, 2012, to coincide with the Susan G. Kamen Race for the Cure kick- 21 off and television sweepstakes. This promotion is discussed in full in the Kamen section of the paper. The Daily Toreador Summer 2012 would include two (2) ads totaling $806.40: 1 and 2) a %-page ad run two (2) days during either just the first Session or one each Session. They would promote $100 off the first month's rent, and it would continue to be available for two weeks or until all available units are leased. This incentive is $50 less than the sticky note ad run in March, 2012 . We believe the first people who respond to a promotion should receive the best reward. Otherwise, potential tenants will wait until the last minute to sign a lease in hopes of attaining the best price. This would defeat the original goal of locking in leases no later than spring each year. We estimate 10 units will take advantage of this offer, which totals $1 ,000.00. Every promotion advertised in The Daily Toreador should also be placed on the Lynnwood website and Facebook page. To build broad exposure for Lynnwood, we now have multiple promotional tools working together to deliver a synergistic message (O'Guinn, et al., 2011). Anyone who looks at the website, Facebook page, Daily Toreador ads, or sees the Citibus vinyl wrap will have this communication reinforced . As a part of our IMC, we believe Lynnwood should discontinue offering t- shirts to individuals who take tours or sign a lease. Lynnwood is currently spending $9,000.00 on t- shirt promotion. By eliminating this promotion, they could offer more current promotional items. The t-shirts Lynnwood currently promote are a neon green color. Tshirts with apartment logos are not viewed as attractive to students, because of their emphasis on brand awareness. We have chosen four new advertising specialties that would be useful and attractive to TIU students. 22 Advertising specialties are sales promotions that feature a message on a useful item and given to consumers with no obligation (O'Guinn, et al., 2011). The advertising specialties we recommend for Lynnwood can be purchased at Scarborough Specialties (Scarborough) at 10501 Indiana Avenue, Lubbock, Texas. Nancy Elliott, a Sales Representative there, provided prices in Appendix F (N. Elliott, personal communication, April 1, 2011 ), and we have created mock-ups with the Lynnwood logo to demonstrate what the items would look like. Scarborough provides free professional design service utilizing their four (4) in-house graphic designers, and each item would / feature the Lynnwood logo. This design service is free. Some items would feature the slogan and pictures. The promotional items would build brand awareness among the students, because they offer educational and recreational value. The items could be randomly put in gift bags with a Lynnwood flyer for potential tenants. The least expensive items would be put in each gift bag, and the more costly items could be randomly put in every five (5) or 10 gift bags. We have chosen four (4) items that would be beneficial to college students: 1GB USB drives, house-shaped mouse pads, media loungers, and drink koozies. Students use computers on a daily basis, and carry USB drives with backups of their coursework. Scarborough's most popular USB drive has a flip top so you don't have to worry about losing a lid. However, there are many other types available. USB drive pricing is based on weekly pricing that changes every week. From April6 through April 30, 2011, these 1GB USB drives are on sale for $8.75 each. They usually range in price from $10.00 to $12.00 each. There is a set-up charge of $60.00, and the minimum order is 50 pieces. We suggest ordering 500 red USDB drives for the first 23 I order, which totals $4,800.89. We kept the order amount low, because these are the most costly of the four (4) items. A complement to the USB drive is the 1/8" thick, house-shaped mouse pad. It is a stock shape, has a soft-surface, and uses a 4-color process imprint. The design can include as many colors and photographs as you like. The minimum order is 250 pieces, and the price is $1.95 each. There is no set-up charge. We suggest ordering 2,000 for the first order, which totals $4,221 .75. By ordering 2,000, Lynnwood has more than enough to supply all Lynnwood tenants if all units were empty. These mouse pads are relatively inexpensive and could be used in other promotions. Students are very reliant on their electronic devices. The media lounger holds a cell phone, iPod, MP3 player, or other mobile device in an upright position for easy viewing. The grip holds the device in place. They cost $1.89 each for the red and blue ones, and $1.99 each for silver. We suggest the red media lounger to coincide with the TTU colors. The set-up charge is $50.00 for a one-color imprint, and the minimum order is 250. We suggest ordering 4,000 for the first order, which totals$ 8,237.83. These will be very popular items, which is why we suggest ordering so many. These media loungers could be implemented into other promotions or contests. The koozies come in about 10 colors, and the minimum order is 250. Again, we suggest going with the red koozies to coincide with the TTU colors. For 250 or more, these are currently on special for $.49 each. There is a $40.00 set-up charge for a onecolor imprint. Because these are such a bargain, we suggest ordering 3,000, which totals $1 ,634.58. 24 By using a variety of promotional tools and sending a simple, consistent, and distinctive message, Lynnwood will build brand awareness, identity, and preference for their townhome complex. TTU students will learn about Lynnwood's features and benefits through select advertisements, and they will be able to distinguish between Lynnwood's housing amenities and the other rental providers offering a similar product. All the IMC tools in this plan work together to create a wide-spread and persuasive message touting Lynnwood's value, all while utilizing an advertising budget less than the current $60,000 annual budget. 25 References Citibus 1 Lubbock Transit Authority. (201 0). Citibus: Advertising. Retrieved March 21, 2011, from http://citibus.com/advertising.html Howard, B. (2011, January 11). Tech routes 10-year plan toward tier-one status. The Daily Toreador. Retrieved March 12, 2011, from http://www.dailytoreador.com/ news/article 94a312e6-1 e06-11 eO-ac7d-00 17a4a 78c22. html Everything Lubbock. com. KAMC and KLBK. (2011 ). Retrieved March 11, 2011, from http://everythinglubbock.com/ KCBD, NewsChannel 11 Lubbock - kcbd.com. (2011 ). Retrieved March 13, 2011, from http://www. kcbd. com/?name=KCBD%2Dinternet%2Dtv%2Dwebvideo Lubbock - Planning - Demographics & Economics: 2004 Report. (2011 ). City of Lubbock - Planning. Retrieved April 10, 2011, from http://planning.ci.lubbock.tx.us/ Lubbock Online: Lubbock Avalanche-Journal. (2011 ). Retrieved March 2, 2011, from http://lubbockonline.com/ Lynnwood Townhomes. (n.d.). Amenities: Floorplans. Retrieved March 1, 2011, from http://www.lynnwoodtownhomes.com/lubbock-lubbock/lynnwood-townhomeslynnwoodtownhomes/floorplans/ MyFOXIubbock 1 FOX 34 News KJTV Lubbock, Texas. (2011). Retrieved March 11, 2011, from http://www.myfoxlubbock.com/default O'Guinn, T., Allen, C., & Semenik, R. J. (2011). The world of integrated marketing communication. In Laverie, D. A., & J. Harper (Ed.), Promo (pp. 6-7). Mason, OH: Cengage Learning. 26 O'Guinn, T., Allen, C., & Semenik, R. J. (2011). Understanding the marketing environment: Segmentation, targeting, and positioning. In Laverie, D. A., & J. Harper (Ed.). The world of integrated marketing communication (pp. 66-111). Mason, OH: Cengage Learning. The Cottages. (2011). Residences. Retrieved March 4, 2011, from http://www. thecottagesoflubbock. com/residences. php The Daily Toreador. (2011 ). Retrieved February 25, 2011, from http://www.dailytoreador.com/ec8001 a4-b141-11 df-a80f-00127992bc8b.html University Fountains. (n.d.). Amenities: Floorplans. Retrieved March 4, 2011, from http://www. universityfountains.com/ University Trails. (2010). Floor Plans and Rates. Retrieved March 3, 2011, from http://univtrails.com/ 27 APPENDIX A: TEXAS TECH HOUSING SURVEY 28 TTU Student Housing Survey for Market Promotion, MKT 4354-001 Name: ---------------------------- Classification: (Freshman, Sophomore, Junior, Senior) This survey is being conducted by Team 1B for the Lynnwood Townhomes Project in Market Promotion to determine what factors Texas Tech students take into consideration when choosing where to live in Lubbock. Below are 14 factors you may consider when deciding where to live. Please rank the top 10 in order from 1 (most important) to 10 (least important). If one of your considerations is not listed, please write it in as the last item (Other). ___ Where my friends live ___ Safe neighborhood _ _ Parking garage Fitness center Free cable television ___ Computer lab _ _ Monthly rent charge Other: __ __ __ __ Physical location in Lubbock Swimming pool Lots of parking available for friends Free high speed internet Free utilities Television room _ _ Tanning parlor If you currently live in an apartment or town home, which one? ----------------------------------- TTU Student Housing Survey for Market Promotion, MKT 4354-001 Name: ---------------------------- Classification: (Freshman, Sophomore, Junior, Senior) This survey is being conducted by Team 1B for the Lynnwood Townhomes Project in Market Promotion to determine what factors Texas Tech students take into consideration when choosing where to live in Lubbock. Below are 14 factors you may consider when deciding where to live. Please rank the top 10 in order from 1 (most important) to 10 (least important). If one of your considerations is not listed, please write it in as the last item (Other). _ _ Where my friends live _ _ Safe neighborhood _ _ Parking garage Fitness center Free cable television _ _ Computer lab _ _ Monthly rent charge Other: __ __ __ __ Physical location in Lubbock Swimming pool Lots of parking available for friends Free high speed internet Free utilities Television room _ _ Tanning parlor If you currently live in an apartment or town home, which one? ----------------------------------- TTU Student Housing Survey for Market Promotion, MKT 4354-001 Name: ---------------------------- Classification: (Freshman, Sophomore, Junior, Senior) This survey is being conducted by Team 1B for the Lynnwood Townhomes Project in Market Promotion to determine what factors Texas Tech students take into consideration when choosing where to live in Lubbock. Below are 14 factors you may consider when deciding where to live. Please rank the top 10 in order from 1 (most important) to 10 (least important). If one of your considerations is not listed, please write it in as the last item (Other). _ _ Where my friends live _ _ Safe neighborhood _ _ Parking garage Fitness center Free cable television _ _ Computer lab _ _ Monthly rent charge Other: __ __ __ __ Physical location in Lubbock Swimming pool Lots of parking available for friends Free high speed internet Free utilities Television room _ _ Tanning parlor If you currently live in an apartment or townhome, which one? ----------------------------------- 29 APPENDIX 8: TTU STUDENT HOUSING SURVEY AREA 30 Appendix B. TIU Student Housing Survey Area. ~ Q) ~ 1. Lynnwood Townhomes 602 N . Belmont Averue ~ :> 79416 0 • 179416: 156 1 ' ~2 E 19th St j794o9: 123 1 (...) axey Park ....ll. ·I <!: 179410 161 1 -o Lubbock C1ty Cemetery 0:: Clapp Park Q) ~ 62 § ~ (.) • l . i- 179413: m -e+- 1 Ribble Park ~ ~ :> 0 .,, ~ 1! .E ~ thSt _ _ _., ~ .1r ~ J: LEGEND: _ D Total Crime Rate by Zip Code • Total Crime Rate D D Hospitals ..,.Burris • Restaurants Bars • Grocery Stores Hospitals Grocery Stores Apartment complexes being considered '\ e APPENDIX C: SAMPLE ONE-FOURTH PAGE AD FOR THE DAILY TOREDOR 32 Appendix C. Sample One-fourth Page Ad for The Daily Toreador. y_"'M[l~Q •.. Town Homes free. to~ Cj('Uf&e1f ·---------------------------~ Sign a 12-month lease by March 31, 2012 I 1 and get $150 off the first month's rent I I I I : : I 1 (offer valid on each 2-bedroom, 3-bedroom, and 4-bedroom unit leased, not per individual} 1 1 ·---------------------------~ • M on.- Fn.· 8:30 _6:00 602 North Belmont Avenue Corner of Erskine & North Belmont Sat. 806-785-7772 10:00- 3:00 Lynnwoodtownhomes.com 33 Join Lynnwood Townhomes on Facebook.com APPENDIX D: LARGE SCREEN TELEVISION FOR SWEEPSTAKES 34 Appendix 0 : Large Screen Television for Sweepstakes. BEST BUY - Samsung - 46" Class 11 080p I 120Hz I LED-LCD HDTV Model: UN46C6300SF SKU: 9784657 Delivery: Most areas Check Dates Store Pickup: Check Stores Special Offers: On Sale Reg . Price: $1 ,699.99 You Save: $400.00 Sale: $1,299.99; With Tax: $1,407.24 What's Included Samsung 46" Class /1080p /120Hz I LED-LCD HDTV Swivel stand Owner's manual Product Features 45-9/10" screen measured diagonally from corner to corner For optimal viewing in large rooms. Ultraslim design {1-1/4" deep) Ideal for wall mounting (with optional mounting kit, not included). Ultraclear panel Absorbs ambient light and virtually eliminates reflections for a comfortable viewing environment. Wide color enhancer plus Delivers the entire color spectrum for rich, saturated images with intense detail. 1080p display Provides the highest quality progressive-scan picture possible from a high-definition source. DNSe sound Plus Dolby Digital and DTS for dynamic bass enhancement that re-creates the experience of cinema sound. Inputs Include 1 component video (rear), 1 PC (rear) and 4 HDMI (rear). Outputs Include 1 optical sound (rear) and 1 Ethernet (rear). 35 Appendix D: Large Screen Television for Sweepstakes (continued) 4 HDMI inputs HDMI cable not included. High-speed HDMI cable is the only connection that can deliver a full HDTV experience with a full 1080p picture and digital surround sound. PC video input Lets you connect your computer to experience high-resolution images. 2 USB 2.0 ports For quick connection of a digital camera or other USB device. Built-in Ethernet port Lets you connect your TV to your home network. Component Video Inputs Warranty Terms- Parts 1 1 year Warranty Terms- Labor Composite Inputs 0 1 year Audio Outputs Product Width 43" 2 Product Weight Speaker Output Power 44.llbs. with stand (35 .3 lbs. without) 20W Mount Bracket/VESA Pattern Speakers 400mm x 400mm 2 TV Type ENERGY STAR Qualified LED-LCD Flat-Panel Yes V-Chip Screen Size Class 46" Yes Power Consumption (watts} Power On Screen Size (Measured Diagonally} 79 45-9/10" Power Consumption (watts} Stand-by Aspect Ratio 0.1 16:9 Vertical Resolution Watts/Channel 1080p 10 Simulated Surround Screen Refresh Rate 120Hz Yes USB Input Dynamic Contrast Ratio Yes 4,000,000:1 Ethernet Port Internet Connectable No Yes PC Inputs iPod Dock 1 No USB Port Product Height (with stand} Yes 28-1/2" Product Depth (with stand} Media Card Slot No 10-7/8" HDMIInputs Product Depth (without stand} 4 1-1/4" DVIInputs Product Height (without stand} 0 26" 36 APPENDIX E: SUSAN G. KOMEN FOR THE CURE 37 Lubbock Area Affiliate of Susan G. Kamen for the Cure 7412 University Avenue #2 Lubbock, TX 79423 phone: 806 -698-1900 fax: 806-445-0592 www.komenlubbock.org LAUGH FOR THE FUN. A R H A LAUGH FOR THE CURE! Sponsor Information Sheet The 3rd Annual Lubbock Area Laugh for the Cure Thursday, February 24th, 2011 As a Laugh for the Cure sponsor, your company can make a difference in the lives of families and friends in our local community who are dealing with breast cancer or who may have to fight the disease in the future. Additionally, the benefits of being a Laugh sponsor provide your company with: 1 Corporate visibility with our event attendees, volunteers and your potential clients/customers ~ Positive public relations as a result of your partnership with Susan G. Komen for the Cure ' Increased employee morale through education programs and volunteer opportunities f Community recognition that illustrates your company's dedication to the cause Benefits Title Sponsor 1')(1 1 Level Exclusivity Event Night Recognition Prominent Placement of Corporate Logo on Pre-Printed Materials Corporate Name Tagged on All Live and Pre-Taped Media Corporate Name Listed as LFTC Sponsor in all Email Ads (12,000 email list) Corporate Recognition in Event Program Opportunity for Exhibition Table at Event Placement of Corporate Banner at Event Corporate Name and Logo on LFTC Website Meet the Comedian Tickets VIP Seating and Event Tickets Laugh Sponsor Giggle Sponsor Snicker Sponsor ( Chuckle Sponsor Heckler Sponsor Name Listed Name Listed I ( ' ( Address Audience or Recognition from Stage Recognition from Stage ( ( . Recognition from Stage ( f ._( ( ( ( Corporate Logo Corporate Logo Corporate Logo , t ,. Plus Direct Link 16 Tickets Plus Direct Link 8 Tickets Plus Direct Link 6 Tickets Plus Direct Link 4 Tickets 2 Tickets 16 Tickets 8 Tickets 6 Tickets 4 Tickets 2 Tickets Corporate Logo -' Kamen recognizes In-kind donations at 2: 1. Kamen reserves the right to determine the fair market value of In-kind donations. 38 susan G. Kamen race FOR THEcure 2011 Sponsorship Opportunities Race Day Media PacbQe Start Line RecoQnltlon Flnlsh Line Recognition Nam e Rec:OQnlt.lon In PSA TV/Radio Soot Granted Limited Ucense to u E-.tl Comollmentarv Race Entrv Com llmenta Table et Annual Luncheon 51 n laced Inside business or on rounds Com n esentatJve lntr Race 8000 Race T -Shirts lstratlon Forms/ Online _R egistration Race 1<XXl Race Posters [Recognition on all Items sugportJng the .-ee or event Awards Ceremony SIQnaQe/ :omorate Banner at Race OfTk:lal Site for Entrv Form Pk:k·uo Recoanlzed In P.A. Announcement at Race Ta~eat Race manned W ebslte llstln at www.komenlubbock. All Race Advertlsln lnvttatlons to all e-. Race Events Local Presenting • Diamond Medal Platinum Medal Gotd Medal Sltver Medal Bronze Medal Marathoner Miler $25 000 X X X X X 20 X X X $15 000 $10 000 $7 500 $5 000 $2 500 $1000 $500 X X X X X X 10 X 8 5 X X X X X X X X L.oqo L.oqo l.oQo LOQo LOCJO LOCJO LOQO LOQO L.oqo Lcigo l.oQo LOQo LOCJO l.oqo LOQo LOQO L.oqo lOCJo l.oQo LOQo 4 X X X 3 3 3 2 1 X X X X X X X X X X X X X X X L L L 0 0 0 0 X X L L 0 0 X L L X 0 0 X L L L.oqo LOCJO LOQO LOQO 0 L 0 Nnf1'lP. X 0 X L 0 Nome X X Local Presentln S sor The lOCal present•ng sponsor is an exclUSive sponsorsh•p. The mecha sponsor Will broadcast ltve from the Race from 7am- 9am. Dlx•ng t.hatt•me. the local present•ng sponsor w111 be recogn•zed vta several components or the Race Day Media package. 1 his package includes the following; Several Sponsor Billboards (at least one per half hour) 4 commercial spots 3 live tntervtews with company representattves Comoanv looo drsolaved durina entire broadcast and an breakS Soeclol Race EIIOITtS Sponsa>hlps · $3.500 cash spoosor.lllp and sut!lect to ovolloblllty) Special Race [vents Sponsors will receive all the beneftts of Bronze Medal Sponsors plus naming rights to one of the below events; Course Sponsor Docs for the Cure Docs tn Trarnrng for the Cll'"e Nurses for the Cure In the Ptnk Kids for the Cure Sleep for the Cure Team CapLatns Think Ptnk Brunch & Survivor Celebration Volunteers for the Cure •• Kamen Lubbock recogntzes in·kind donations at 2.1. Kamen reserves the right to determtne the fair market value of in·kind donatiOns.. Th6 SU54n G. Komtm for tf18 Cufrl promise: To saYe lives and end breest cancer forever by empowenng people, ensuring quehty cere for ell end energizing science to find the cures. 39 updated 2/11/2011 APPENDIX F: ADVERTISING SPECIALTIES 40 Appendix F: Advertising Specialties Pricing from Scarborough Specialties. 1. Flip-top 1GB USB drive. USB drive pricing is based on weekly pricing that changes every week. From April6 through April 30, these 1GB USB drives are on sale for $8.75 each. They usually range in price from $10.00 to $12.00 each. There is a set-up charge of $60.00, and the minimum order is 50 pieces. 2. 1/8"-thick, house-shaped mouse pad. It is a stock shape, has a soft-surface, and uses a 4-color process imprint. The design can include as many colors and photographs as you like. The minimum order is 250 pieces, and the price is $1.95 each . There is no set-up charge. 41 Appendix F: Advertising Specialties Pricing from Scarborough Specialties (continued) 3. Media Lounger: Holds a cell phone, iPod, MP3 player, or other mobile device in an upright position for easy viewing . The grip holds the device in place. They cost $1.89 each for the red and blue ones, and $1.99 each for silver. The set-up charge is $50.00 for a one-color imprint, and the minimum order is 250. 4. Koozies come in about 10 colors, and the minimum order is 250. For 250 or more, these are on special for $.49 each. There is a $40.00 set-up charge for a one-color imprint. Scarborough Specialties is located at 10501 Indiana Avenue, Lubbock, TX 79423. (806) 792-9925, www.scarspec.com . Prices quoted by Nancy Elliott, Sales Representative, nancye@scarspec.com. The examples above were not prepared by Scarborough Specialties, and may look slightly different than the actual product you would order. 42