London Nightline

London
Nightline
A confidential
listening and
information
service
A Bit About Nightline
What is Nightline?
Nightline is a confidential listening and
information service
• Run by students for students
• Non-judgemental
• Non-advisory
• Empathetic
Who would call?
…2960 people last year, with
numbers set to rise again this
year after nearly a 50%
increase!
What would I talk about?
Absolutely anything! Call topics include:
• Academic Stress
• Boredom
• Depression
• Relationship Troubles
• Homesickness
• Sexuality
• Nearest takeaway
• Safe taxi number
• Directions
Feedback from Callers
“[Volunteer] took his time to ask questions that helped me work through a very
difficult situation that I’m going through at the moment. It was exactly what I
needed.”
“I found it really helpful to have someone just listen to me and just let me have
my own thoughts. Thank you nightline.”
“So helpful, talked things through at my pace with no pressure against time or
anything until I felt calm enough to go offline.”
“Wow. The problems that were causing me stress didn't go away, but at the end
of the conversation I realised that I was incredibly calm - filled with an
emptiness that was really wonderful. The person on the end of the line asked me
questions I hadn't thought of and talked me through a plan of action without
directing the conversation, so I also have more of a sense of what I am going to
do. Thank you. I was putting off calling because I thought I'm not in a dire
situation or seriously depressed, but I wish I had called earlier as they really just
help.”
“Such a valuable, life-saving service.”
How can I get in touch?
There are 5 different ways to get in touch with
London Nightline:
• Phone: 0207 631 0101
• Email: listening@nightline.org.uk
• Skype chat: chat.nightline
• Skype phone: londonnightline
• Text 07717 989 900
Hotline Volunteering
What do we do in calls?
Explore thoughts and feelings in a safe place
• Confidential & Anonymous
• Empathetic & Accepting
• Non-advisory
•Offer information on request
How many calls do you get?
Silent Call Information: Admin / Information: Information: Health
5%
Enquiries
1%
Entertainment
Information:
Other
5%
1%
Listening: Suicide
1%
5%
Information: Travel
2%
Listening: Sexual /
Romantic Relationship
12%
Information: Welfare
9%
Listening: Abuse
2%
Listening: Self Harm /
Eating Disorders
2%
Listening: Academic
13%
Listening: Other
7%
Listening: Gender /
Sexuality
3%
Listening: Friends /
Acquaintances
6%
Listening: Family
5%
Listening: Addiction
4%
Listening: Bereavement
2%
Listening: Depression
/ Loneliness
15%
Volunteer Requirements
Current student at affiliate university
Able to commit to 1 year
Over 18
Fluent in English
Passes Call-Taking Assessment
• Final day of training
• Based on 5 core skills
Commitment
9 hours of pre-selection training in 3 weekly sessions
1 weekend of post-selection training (Oct 24th/25th)
12 overnight shifts per year
3 “Top-up” training sessions
Confidentiality agreement
Regular socials including retreat weekend!
(optional, but highly recommended)
Dates for your Diary
Pre-selection Groups (choose one, attend all three sessions)
*Group A (Sunday Mornings) Oct 4th, 11th, & 18th 10am-1pm
*Group B (Sunday Afternoons) Oct 4th, 11th, & 18th 3-6pm
*Group C (Tuesday Evenings) Oct 6th, 13th, & 20th 6-9pm
*Group D (Wednesday Evenings) Oct 7th, 14th, & 21st 6-9pm
Weekend Training
Required for all selected volunteers: Oct 24th & 25th 10am-6pm
(note: also allow time for a social event on the Saturday eve 6-9pm)
How do I sign up?
Register online by noon on Friday (Oct 1st)
surveymonkey.com/s/hotlineregistration
Publicity & Fundraising
Design
Social Media
www.facebook.com/
londonnightline
@londonnightline
www.youtube.com/
londonnightline
How do I sign up?
Send an email anytime to:
volunteering@nightline.org.uk
AND
arrange an introductory meeting
Ambassadors
Nightline Ambassadors
n. - one student selected from each affiliated university
campus, responsible for improving links with Nightline
Benefits for Ambassadors
Training that is applicable to marketing
Ownership of events & creative outlet
Benefits for Nightline
One event per term at each affiliated campus
Inside view of student environment at each university
Events
Ambassador Requirements
Current student at affiliate university
Able to commit to 1 year
Over 18
Passionate about Nightline
Current volunteers get priority
How do I apply?
Send an email:
ambassadors@nightline.org.uk
AND
we will send you an application form