VOLUME 31 December 2014

VOLUME 31
ICTS UK LTD
South Block, First Floor
Tavistock House
Tavistock Square
London, WC1H 9LG
www.icts.co.uk
Tel: 0207 874 7576
Fax: 0207 874 7599
Editor: Roberta Puccinelli Sher
December 2014
END OF YEAR MESSAGE
WELCOMING NEW STAFF
MEET THE PAYROLL AND BENEFITS MANAGER
TRAINING AND QUALITY
PROUD SPONSORS OF THE SECURITY INSTITUTE
ANNUAL CONFERENCE
EMPLOYEE SERVICE AWARDS
BUSINESS NEWS
EMPLOYEE OF THE MONTH AWARDS
CORPORATE SOCIAL RESPONSIBILITY
SOCIAL EVENTS
AVIATION
MARITIME
GENERAL SECURITY
CANINE SECURITY SERVICES
ELECTRONIC SECURITY SERVICES
WORDS OF RECOGNITION
EVENTS
STAFF BENEFITS
NOTICES
2
2
3
3
4
5
6
7
10
13
14
16
17
18
20
20
22
22
24
Page 2
Photo: Tavistock House - London,
ICTS HQ
END OF YEAR MESSAGE
BY SHAI MEIRAV, INTERIM MANAGING DIRECTOR
ICTS UK & IRELAND
Twelve months ago we were looking at the results of last year’s staff survey. We
were encouraged by the results – a good majority judged working for ICTS as being
a positive experience. You have also helped us to identify areas in which we could
invest and improve. Indeed, during 2014, the Company made a serious effort to
further improve communication, team spirit and reward. Station initiatives,
individual contribution, Company policies – all came together. The initial results of
this year’s staff survey show that our efforts have been fruitful: we can see
significant improvements in all areas!
This has been the underlying theme this year – a real team effort, thanks to which
we were able to meet, with considerable success, some pretty tough challenges.
First and foremost, we provided an excellent service to our clients and retained 98%
of our existing business. We continued to expand our company: new operation with
Delta at Heathrow, a national contract with Louis Vuitton, a new PRM service at
Shannon – to name but a few big ones. During the summer, our Aviation operations
have had to provide increased resources on US flights and in support of the NATO
Summit and the Commonwealth Games. Indeed, 2014 has been a busy year and our
operations coped extremely well, scoring high marks on quality, professionalism,
resourcing and responsiveness.
Photo: Shai Meirav (Interim
Managing Director, ICTS UK &
Ireland).
On top of this, we have leapt forwards in terms of our social engagement. Charity
actions, fund raising, community initiatives, the expanding START programme – all
demonstrating our commitment, as people and as a business, to doing the right
thing.
As we move closer to the year’s end, we can definitely be satisfied with our
achievements. We have been able to continue the growth and the strengthening of
the Company and we have improved on all critical factors. But, we must not be
complacent. As we can all see on the news and learn from the internal security
bulletins, the level of threats facing the UK is on the increase. Our clients need us to
remain alert, attentive and agile. We must continue to deliver full compliance with
excellent customer service. We must stay true to the ICTS values: Client First, Team
Sprit, Innovation and Integrity.
I’d like to thank you all for your hard work, dedication and contribution this year,
trusting we will continue our joint effort to build an even better ICTS. I wish you and
your families a Happy Christmas and a very good New Year.
WELCOMING NEW STAFF
HR DEPARTMENT WELCOMES NEW EMPLOYEE
RELATIONS OFFICER, GEMMA MARCHANT
Gemma brings to ICTS over 11 years experience from the Aviation business working
for Heathrow Airport Limited (HAL). Her new role at ICTS is as an Employee
Relations Officer within the HR Team. Gemma lives in Surrey and enjoys outdoors
where she spends her time with her horses.
Image: This year’s Christmas card.
V OLUME 31
Page 3
Photo: Tavistock House - London,
ICTS HQ
MEET THE PAYROLL AND BENEFITS
MANAGER
NEIL DODDS
ICTS has recently launched some exciting new staff benefits, including new
providers of childcare vouchers. Neil Dodds in his role as Benefits Manager, has
been busy securing and promoting these new benefits to ICTS staff. For further
details of Benefits see page 22.
When did you join ICTS? October 2010.
What was your first job (at ICTS)? Payroll Team Leader.
What do you enjoy most of your job? The variety of the role and the people you
meet and speak to.
What is your favourite colour? Red.
What is your favourite food? Lasagne or anything without vegetables.
Place you would like to visit? Australia.
What has been your best holiday? Tauranga, New Zealand. It is a great place and has
an amazing landscape.
What is your favourite pastime? Spending time with my wife, daughter and baby boy
(once he arrives in February).
What do you wish ICTS UK for the future? Continuous growth and many tender wins
to keep the Payroll Department on their toes.
Photo: Neill Dodds (ICTS Payroll
and Benefits Manager).
TRAINING AND QUALITY
SECURITY INTERVIEWERS COURSE AT BELFAST
INTERNATIONAL AIRPORT
An Interviewers course was recently held at Belfast as part of the preparation for
the new Integrated Services contract with United Airlines. Winnie McCarroll, ICTS
Station Manager at Belfast International Airport said: “The course was a big success,
staff worked really hard in order to achieve fantastic scores.” The team also took
part in a United Airlines’ training course.
Photo: Back Row, L-R:
Derek McGinley, Nigel
Burton, Alex Shaw and
Eamon McManus.
Front Row, L-R: Louise
Brown, Alexandra Douglas
and Upama Rai.
Page 4
Photo L-R: Scott Paterson (ICTS
Special Projects Manager, START
Programme) and Donna Alexander
(ICTS General Security Director).
PROUD SPONSORS OF THE SECURITY
INSTITUTE ANNUAL CONFERENCE
ICTS UK were proud ‘Gold’ sponsors of the UK Security Institute 7th Annual
Conference & Exhibition to which over 150 guests gathered in London on 9
September 2014. This was the biggest conference held to date by the Security
Institute. The event was structured around 4 different conference streams, in 2
different conference rooms. The overall theme of the day was: ‘The Future of
Security’, covering how our industry and profession is evolving, the changing
elements, and what ‘The Future of Security’ looks like.
Alistair Darby, CEO of Mitchells and Butlers, was the first keynote speaker of the day
and started proceedings by posing the question: “The Oldest Profession in The
World?” He talked us through the history, statistics and procedures of Mitchells and
Butlers and their key strategies for dealing with security issues. He concluded that
the oldest profession in the world was of course, Security.
The first 2 of the 4 conference streams then began: ‘Changing Boundaries’ and
‘Changing Ourselves’. The ‘Changing Boundaries’ conference got underway with
Elizabeth France CBE, Chairman of the SIA, who gave the audience an update on
what the SIA are currently working on and how they continue to deliver the
regulation, in such a way that will add value to the public and the industry as a
whole. Chris Brogan from B&G Associates discussed the Data Retention and
Investigatory Powers Act 2014 and asked whether or not this is an intrusion too far.
Asif Sadiq, from the City of London Police, then looked at the Prevent Strategy, an
integral part the Government’s Counter Terrorism strategy, aiming to stop people
becoming terrorists or supporting terrorism.
The ‘Changing Ourselves’ conference, commenced with Jonathan Lloyd White from
HMRC, who discussed shaping the security profession from a governmental level,
looking at ground-breaking developments and what the future holds. Dr. Kevin
Macnish from Leeds University, highlighted the principles of both acceptable and
unacceptable surveillance. Prof. Martin Gill, Managing Director of Perpetuity
Research, reported on the findings from the Security Research Initiative studies and
some of the barriers to achieving professional status.
Following lunch and an opportunity to network, there was a presentation by the
Institute’s Managing Director, David Thorp, and then by ICTS. Donna Alexander,
ICTS General Security Director, gave thanks and thoughts on the conference before
introducing Scott Paterson, ICTS Special Projects Manager, START Programme, who
gave a talk on the ICTS Military START Programme and how businesses can engage.
The Centre for the Protection of National Infrastructure, whose speaker cannot be
named, talked about the ‘insider’ threat and echoed Asif Sadiq’s earlier points,
stressing the importance and effectiveness of people management as a counter to
employees ‘going rogue’.
Original article written by Scott Paterson, ICTS Special Projects Manager, START Programme.
Photo above: Scott Paterson (ICTS
Special Projects Manager, START
Programme).
Photo below: Donna Alexander
(ICTS General Security Director).
V OLUME 31
Page 5
Photo L-R: Ashley Bancroft
(Finance Director, ICTS UK) and
Chris Cox (IT Manager, ICTS UK).
EMPLOYEE SERVICE AWARDS
Thank you to the following members of staff for their commitment and loyalty to
the organisation:
Congratulations Chris
15 YEARS’ SERVICE
Chris Cox (HQ)
Chris says, “I joined ICTS in September 1999 as Deputy IT Manager and took over as
IT Manager soon after. In my 15 years in the job I have seen countless changes in
technology and implemented many of them within ICTS. When I started we only
had around 20 PCs, most of them in Head Office, and just 2 servers. These days we
have hundreds of PCs, 10s of servers and all aspects of ICTS are linked in some way
to a computerised system.
Working for ICTS has allowed me to travel far and wide and work with many
fantastic people. I hope to be here in another 15 years!”
10 YEARS’ SERVICE
Amritpal Dhadda (Heathrow Airport), Jelenia Landauro Sanchez (Manchester
Airport), Bernadette Maher (Manchester Airport), Sharon Mcdermott (Manchester
Airport), Trudi Wraxall (Manchester Airport), Urmilaba Rana (Heathrow Airport),
Roberta Puccinelli Sher (HQ), Balwinder Singh (Heathrow Airport), Selvarajah
Nadarajah (Heathrow Cargo), Nilesh Devchand (Heathrow Airport), Soochita Gopaul
(Heathrow Airport), Denise Savage (Belfast International Airport), June Lowry
(Belfast International Airport), Trevor Kane (Birmingham Airport), Hassan Mohamed
(Heathrow Airport), Maria De Couto-Fonseca (Heathrow Airport), Zafar Iqbal
(Heathrow Airport), Margaret Ritchie (Edinburgh Airport).
FAREWELL AND THANK YOU FOR YOUR SERVICE
This year ICTS at Glasgow Airport has seen three of their long term staff leave for
new adventures. Caroline Murray, ICTS Duty Manager at Glasgow Airport says:
“Andy Gemmell who was with us for 9 years has left to complete his studies at
University. Mario Politi after 13 years in HBS is trying his hand at a new career in the
city centre and, Alistair Cuthbertson has hung up his hi-viz for the last time and
settling down to enjoy retirement. Alistair served in the Fire Service before joining
ICTS 7 years ago.”
Photo L-R: ICTS Security Agents,
Alan McGuinness, Donna Menzies, Alistair Cuthbertson, Karen
More and Bill Young. Alistair on
one of his last shifts at Peelport,
Greenock, before retirement.
Page 6
Photo: ICTS team securing Cardiff
Airport during the NATO Summit
2014.
BUSINESS NEWS
EPSOM AND ST. HELIER UNIVERSITY HOSPITALS NHS TRUST CHOOSE ICTS UK
In the new year ICTS will start the 3 year (with the option of a further 2 years)
contract for the provision of security services at Epsom and St. Helier University
Hospitals. The security operations at the Hospitals are well known to ICTS, as it is a
contract that has been previously under ICTS’ management.
HEATHROW EXPRESS EXTENDS PARTNERSHIP WITH ICTS UK
ICTS UK has been awarded the 3 year contract for the provision of security services
for Heathrow Express, the fast and direct rail service linking London Paddington
Station and London Heathrow Airport. The contract also includes the provision of
ticketing revenue services on board the Heathrow Connect trains that link West
London stations to London Heathrow Airport.
ICTS will continue to provide Heathrow Express with trolley and luggage assistance,
night-time security and porters. Services for Heathrow Connect will include the
checking and selling of train tickets on board the trains.
ICTS UK EXPANDS ITS SCOPE OF DUTIES WITH THE HOME OFFICE WITH THE AWARD
OF THE PROVISION OF SECURITY SERVICES TO THE HOME OFFICE’S PREMISES IN
MIDDLESBROUGH.
ICTS has been providing the Home Office with security services, namely manned
guarding and key holding services, since July 2013.
This new contract in Middlesbrough started on 1 October and sees ICTS providing
security services at 13 different locations in the Midlands, North of England,
Scotland and Northern Ireland.
BRITISH AIRWAYS APPOINTS ICTS UK FOR THE PROVISION OF SECURITY SERVICES
FOR FLIGHT CARRYING THE AMERICAN RYDER CUP TEAM.
ICTS UK at Edinburgh Airport provided the security services to the British Airways
flight to Atlanta, USA. The flight was put on especially for the American team who
had taken part in the Ryder Cup 2014, a golfing tournament at Gleneagles in
Scotland.
ICTS security cleared all passengers as per the United States Customs and Border
Protection (USCBP) procedures in Edinburgh. This allowed for a swift and
convenient arrival process when back in the USA.
Photo: ICTS working with the NHS.
V OLUME 31
Page 7
Photo L-R: Kieran Cox (ICTS X-ray
Screener) and Paulo Velez
(ICTS Cargo Operations Manager).
EMPLOYEE OF THE MONTH AWARD
AUGUST 2014: KIERAN COX
Congratulations to Kieran Cox, ICTS Cargo X-ray Screener, based at London
Heathrow Airport, nominated by Virinder Singh, ICTS Cargo Manager at London
Heathrow Airport. On 19 August 2014, Kieran was screening mail bags at the United
Mail Unit when he came across a bag that contained a firearm.
Rashpal Padham, Service Director at United Mail Operations, UK, wrote: “I would
like to commend ICTS screener K Cox for identifying a possible firearm while
screening BAH transfer mail on 19 August 2014. It turned out to be something that
customs seized. He carries out his duties in a very professional manner.”
INTERVIEW WITH KIERAN COX
When did you join ICTS? December 2008.
What was your first job at ICTS? X-ray screener.
What do you enjoy most of your job? We have a great team at United Mail Unit and I
enjoy every minute of work.
What is your favourite colour? Black.
What is your favourite food? Indian.
Place you would like to visit? Las Vegas.
What has been your best holiday? Ibiza.
What is your favourite pastime? Playing poker.
What do you wish ICTS UK for the future? I have worked with ICTS for over 6 years
and wish to work for many more to come.
The Employee of the Year/Month awards commenced in May 2013 and are
designed to reward employees who go above and beyond their usual duties in
the course of their work.
The winner of the Employee of the Month award receives a £100/€125 (net)
bonus, a certificate and a mention in the newsletter.
Page 8
Photo L-R: Emilia Fonseca (ICTS
Duty Manager, London Heathrow
Airport) and Harminder Sira (ICTS
Security Agent/Interviewer,
London Heathrow Airport).
EMPLOYEE OF THE MONTH AWARD
SEPTEMBER 2014: HARMINDER SIRA
Congratulations to Harminder Sira, ICTS Security Agent/Interviewer, based at
London Heathrow Airport who has been nominated Employee of the Month of
September.
Harminder (also known as Mindy) was nominated for the delivery of good customer
service. This was supported by a comment that American Airlines received from a
passenger using the Admirals Club at London Heathrow’s Terminal 3. The passenger
wrote: “I want to recognize Mindy in the security team.
I come through the AA lounge a number of times a year - but last time this year for
me was March. Mindy recognised me, welcomed me back.
Mindy is the first experience someone has with the AA lounge and a great asset for
you - please ensure that she is recognised.”
INTERVIEW WITH HARMINDER SIRA
When did you join ICTS? July 2010.
What was your first job at ICTS? Interviewer.
What do you enjoy most of your job? I particularly enjoy the interaction with the
passengers and my ability to obtain the necessary information which enables me to
carry out my duties successfully.
What is your favourite colour? Blue.
What is your favourite food? Fish and chips.
Place you would like to visit? I would love to visit Singapore and Malaysia.
What has been your best holiday? New York in 2008.
What is your favourite pastime? My favourite pastime is to use my iPad.
What do you wish ICTS UK for the future? I hope that ICTS will acquire more
contracts and prosper as a company.
All winners of the Employee of the Month award will make up the shortlist for
the Employee of the Year award, who then receives £1000/€1250, a certificate and an interview in the newsletter.
V OLUME 31
Page 9
Photo L-R: Itai Sher (ICTS Contract
Manager at Middlesex University)
and Shane Kirkham (ICTS Security
Officer at Middlesex University).
EMPLOYEE OF THE MONTH AWARD
OCTOBER 2014: SHANE KIRKHAM
Congratulations to Shane Kirkham, ICTS Security Officer, based at Middlesex
University who has been nominated Employee of the Month of October by Itai Sher,
ICTS Contract Manager at Middlesex University.
Itai Sher said: “Shane is a professional, eager and motivated individual. He is always
willing to help and the first to attend an incident.
So far in October 2014, Shane has dealt with 15 reported incidents, seven of which
were First Aid related incidents, others were dealing with assault, drunken
behaviour, regulations and fire alarm activations.
On 15 October 2014 Shane dealt with a 2 year old child who was locked inside a
vehicle for over 3 hours. While waiting for the Fire Brigade and the locksmith, Shane
kept the child entertained and reassured. Shane remained an additional hour
beyond his scheduled shift in order the see the incident through.”
INTERVIEW WITH SHANE KIRKHAM
When did you join ICTS? 30 September 2013.
What was your first job (at ICTS)? The production of access cards.
What do you enjoy most of your job? Not one day is the same, every day is different.
What is your favourite colour? Black and white.
What is your favourite food? I don’t have a favourite.
Place you would like to visit? Canada.
What has been your best holiday? Spain.
What is your favourite pastime? Spending time with the family.
What do you wish ICTS UK for the future? Good luck and more work.
Following the incident, the child’s
mother wrote: “I’m
writing to thank
Shane and colleagues
who helped my son
(2 years old) after he
got locked in the car
in the Uni car park
last week. Although it
took over three
hours for him to get
out, he was reassured and thoroughly
entertained by Shane
throughout as well as
by the Fire Brigade
who arrived to check
whether he needed
cutting out. Sincere
thanks to all involved security officers who were a big
help.”
Page 10
Photo: ICTS staff members from
Belfast International Airport
clearing vegetation at the Lagan
Valley Regional Park.
CORPORATE SOCIAL RESPONSIBILITY
LOCAL CHARITY POLICY INTRODUCED
Earlier this quarter ICTS introduced a new Local Charity Policy. Each ICTS contract
was asked to nominate a charity (or charities) that they would support during the
year. The aim being to encourage staff to do good, strengthen links with the social
environment around our operations and reinforce team spirit within the operation.
Here is a snapshot of some of the recent activities that have taken place at Bristol
Airport, Belfast International Airport and Gatwick Airport:
FAMILY FUN DAY AT BRISTOL AIRPORT
Sarah Croll, ICTS Station Manager at Bristol Airport wrote: “On Saturday 27 September 2014, Bristol Airport held a Family Fun Day for all Bristol Airport staff (ID pass
holders) and their immediate family. The event was held Southside and was a fun
filled day including, fete style shows/rides, face painting, Fire vehicles, Police vehicles, viewing of aircraft movements and lots, lots more. This was a special opportunity for everyone to get together as one team and share the day with families. All
proceeds from ticket sales went to Macmillan Cancer Support. The event required a
lot of organisation, preparation and support. ICTS employees, as always, played a
huge part in the event’s success, and were an asset!”
GIVING BACK TO THE LOCAL COMMUNITY IN BELFAST
Winnie McCarroll, ICTS Station Manager at Belfast International Airport wrote: “The
Lagan Valley Regional Park in Belfast is cared for, and looked after, by the Lagan
Valley Conservationists who welcome people to help them preserve the park areas
for the local people to enjoy walking along the Lagan river side in a rural setting. The
Belfast ICTS Social Club put themselves forward to help clear some pathways that
were overgrown with laurel trees.
On 28 October a team of eight, along with myself, went along for the day to do as
we had promised. It was raining that day, but everyone still turned up with wet gear
and warm outdoor clothing ready to get stuck in.
On arrival, we met the Project Officer and Volunteer Coordinator and Park Ranger.
They give us a health and safety demo. of how to use the tools and also informed us
of what we were to do and what not to do (like save certain trees - of which one
was cut down – but we will name no names).
During the event, we worked hard cutting, sawing, pulling, dragging and some rope
swinging – yes, rope swinging, some of us remembering the good old days when
this was our fun, before mobile phone and iPads. The whole day was a success with
loads of greenery cleared from the pathways, team building between us that were
involved. A good night’s sleep was had by all.”
Photo above: Frank Baldie (ICTS
Security Officer) at Bristol Airport’s
Family Fun Day.
Photo below L-R: Kim Feeney, Mo
Fadra (ICTS Security Officers) at
Bristol Airport’s Family Fun Day.
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Page 11
Photo: Members of the Hawth
Gymnastics Club with their Gold
medals.
GATWICK AIRPORT SPONSORS WINNING GYMNASTICS CLUB
ICTS at Gatwick Airport donated £500 to Hawth Gymnastics Club. The funds helped
the Club take part in an international gymnastics competition in Kingersheim,
France in November 2014. All the teams (Young Girls, Young Boys, Youth Girls and
Youth Boys) won gold medals! The UK teams competed against clubs from France,
Germany, Italy and the Czech Republic.
“Many congratulations to the 32 gymnasts that took part and did brilliantly in the
Club’s international competition. The children train 8 or 9 hours every week and it is
nice to be able to support their commitment and dedication to the sport. I would
like to thank Jackie Pyle, ICTS Duty Manager at Caribbean Airlines, for having suggested that we support a local Club...as it really benefited them.
"The team at Gatwick is now focusing on building a relationship with our chosen
charities, St. Catherine's Hospice and Chestnut Tree House” said Neil Hodgson, ICTS
Station Manager at Gatwick Airport.
THE TELEGRAPH CHRISTMAS APPEAL 2014
ICTS is delighted that the Telegraph Christmas Appeal this year will support Medical
Detection Dogs. Medical Detection Dogs is ICTS’ nominated charity and partner for
the provision of bed bug detection services.
For more information see: www.telegraph.co.uk/news/telegraphchristmasappeal/
“The entire trip was
a fantastic experience for all involved
and everyone at
Hawth would like to
thank our very kind
sponsors who made
it all possible” said
the Hawth TeamGym
organiser.
Page 12
Photo: Military personnel visit ICTS
at Bristol Airport as part of an ICTS
START Programme initiative.
AN UPDATE ON ICTS’ MILITARY START PROGRAMME
On 18 November 2014 injured and non injured service personnel arrived at Bristol
Airport for what is now a well rehearsed ICTS Military START visit taster day. The
day took the normal format, with Scott Paterson (ICTS Special Projects Manager,
START Programme) giving an overview of ICTS before handing over to Robbie
Peters (ICTS Regional Training Manager) for a more detailed presentation on
aviation security at Bristol Airport.
The presentations were followed by a lengthy question and answer period over
sandwiches before Robbie Peters and Paul Hurst (ICTS Station Trainer) took our
guests on a guided walk and talk of the operation at Bristol.
As the year approaches its end, the START team have one more taster visit by
demand from the military community in Belfast. The visit is scheduled for
December.
THE START PROGRAMME WAS LAUNCHED IN SEPTEMBER 2013 AND STATISTICS TO
DATE INCLUDE:
10 taster visits,
3 bespoke visits (to meet individual’s physical limitations),
2 invited visits to the Military Rehabilitation Centre at Headley Court,
8 work placements,
26 ex-military employed by ICTS (2 elsewhere).
The START Programme allows ICTS to have a direct link to all military service
leavers. Please note that if any ICTS contract would like to extend their pool of CVs
coming
through,
then
please
send
job
vacancy
adverts
to:
scott.paterson@icts.co.uk. The adverts will be added to the military recruitment
network, and CVs received will be sent directly back to you.
Original article written by Scott Paterson, ICTS Special Projects Manager, START Programme.
SONGS FOR THE ‘BOOTNECKS’ (ROYAL MARINES)
Michael Sheldon recently joined ICTS through the ICTS Military START Programme.
Michael works for both a top financial institution at Canary Wharf, as part of the
Emergency Response Team, and as a Close Protection Officer for a confidential
security contract in London. Malcolm Harlem, ICTS Contract Manager in the
Financial Sector, discovered that Michael was a talented musician and artist, who
through his music and art is raising funds for the ‘Wounded Royal Marines and
Supporting Arms’ fund.
Photo: Military personnel looking
at the X-ray machinery at Bristol
Airport.
“In total, we have
helped and advised
around 190 soldiers
through visits, work
placements, and direct
employment” said
Scott Paterson, ICTS
Special Projects Manager, START Programme.
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Page 13
Cont. from page 12. Michael writes about how he first started writing music: “It all
started in Afghanistan and it was the first of two tours I was involved in. I went to a
local Bazaar on my downtime and bought a beat up guitar for $3, which I managed
to barter down from $10. The strings were made of green and white fishing wire so
after a re-string, thanks to a shoebox parcel I received, I wrote my first bootneckorientated song. The song (Eradicate) was about the previous three months in a
place called Kajaki, Helmand. It was about being ambushed, lives sadly lost and the
eradication of the poppy.” Michael has since written many more songs. For more
information, see Michael’s website: https://songsforthebootnecks.bandcamp.com.
SOCIAL EVENTS
BOWLING IN GLASGOW
In celebration of a successful summer season and 6 candidates passing their CIC/
Supervisor training course, ICTS’ Management team at Edinburgh Airport, went
bowling. Everyone agreed that it was a great finish to a hectic season.
Original article written by Louise Cameron, ICTS Operations Manager Edinburgh Airport.
Photo: Michael Sheldon, ICTS
Security Officer and Close
Protection Officer.
Photo Left L-R: Jennifer Dryburgh
(CIC), Catherine Sutherland
(Security Agent), Julie Drysdale
(Office Manager), Emma Murray
(Supervisor), Jenna Cunningham
(CIC).
Photo Right L-R: James Ballantine
(CIC), Marilyn Wheelton (CIC,
Gordon Dickson (Manager), Kelly
Reid (CIC), David Jenkins (CIC).
A FAMILY BBQ IN BELFAST
The ICTS Social Committee at Belfast International Airport, held a Family Fun Day
and BBQ in August.
Eamon McManus, Chairman of the ICTS Social Committee at Belfast, wrote: “The
sun was out and things were all in place when our first guests turned up. Our chef
for the day was our very own Chris Armstrong, who had very generously
volunteered his time (and his wife, Jacqui’s time) to help out with this event. The
burgers were great and so were the hot dogs. The kids had a ball on the bouncy
castle and the adults all smiled and mingled. When it was time for dessert, the icecream truck rolled in. All were delighted as the day was a scorcher - sunny and hot.
The award for “The Biggest Loser” was presented at the BBQ. The competition had
lasted 12 weeks and it was for staff to try and get fit for summer. Everyone in the
competition had done really well, but there could be only one winner, Angelene
Loughran! She had lost a staggering 25lb in the allotted period. The prize of £100
and a large bunch of flowers was presented to her by Winnie McCarroll, ICTS Station
Manager.”
“I see the BBQ as an
amazing achievement
by the social
committee. They
raised their own funds
to hold this day for the
staff and their families
- no one that came
had to pay for
anything. The social
committee should be
very proud of this day
as what they have
achieved in such a
short space of time is a
credit to them. They
have worked hard and
have given up their
own time to try and
bring the staff
together. Well done to
all” said Winnie
McCarroll, ICTS Station
Manager at Belfast
International Airport.
Photo: Children enjoying the BBQ.
Page 14
Photo: The ICTS Team securing
the NATO Summit.
AVIATION
A YEAR OF SPECIAL EVENTS AT CARDIFF AIRPORT
2014 has been a busy year at Cardiff Airport beginning with the introduction of the
security scanner, redevelopment of the Central Search area, implementation of the
ICTS SmartQ and access control gates, and an ITV camera crew filming for a new
documentary!
The ICTS team at Cardiff are used to adapting to the requirements of large sporting
events such as the annual rugby 6 Nations airlifts. In addition to this annual mass
movement of supporters, Cardiff welcomed the 2014 UEFA Super Cup, the
Heineken Cup final and of course the delegates to the 2014 NATO convention.
The city was awarded the title of European Capital of Sport. Rugby teams Toulon
and Saracens clashed in the Wales Millennium Stadium, and the winners of the
Champions League, Real Madrid and Europa League, Seville, battled it out at the
Cardiff City Stadium. With thousands of additional supporters (both celebrating and
commiserating) flying in and out of Cardiff Airport, the local employees of ICTS, and
staff from visiting Stations stepped up to the challenge and provided the usual
professional service Cardiff Airport has come to expect. These events provided an
opportunity to display ICTS’ service to the event organizers, including the FAW,
UEFA and the Welsh Government.
THE NATO SUMMIT
In September 2014 World Leaders came to Wales for the North Atlantic Treaty
Organisation (NATO) Summit. ICTS supported the Police Operation ISMAY, with ICTS
employees working in partnership with Cardiff Airport, its partners, and control
authority personnel, in both planning and delivering the unique international
transport facilitation programme. Many ICTS employees throughout the
organization came to assist and worked brilliantly alongside their colleagues at
Cardiff, and over the 4 day event become honorary ‘Welshies’.
The valuable contribution of all involved was acknowledged by the Foreign and
Commonwealth Office, the Police, the Welsh Government, the Airport’s Managing
Director, Member State delegations, amongst others. It was with great pleasure
and pride that the hard work and enthusiasm displayed by the ICTS team, all of
whom went the extra mile, was appreciated and recognized by everyone involved.
Original article written by Mathew Cridge, ICTS Station Manager at Cardiff Airport.
Photo: Enjoying the Heineken Cup
at Cardiff Airport.
Sarah Croll (ICTS Station
Manager, Bristol Airport) said: “It is with
great pride that I congratulate everyone at
Bristol Airport on their
efforts during the recent NATO Summit, including our off-site colleagues. Although Cardiff Airport was at the
forefront for the high
profile event, Bristol
Airport also played a
huge part in supporting
the event.
“Each and everyone
helped to make it the
success it was - from
extending shifts and
assisting the normal
operation run smoothly,
to working some (or in
some cases all) rest days
and working directly
with the NATO delegates – everyone played
a part in ensuring we
provided the service
asked of us by the client”.
V OLUME 31
Page 15
ICTS AT BRISTOL AIRPORT RECEIVES ITS HIGHEST
EVER ASQ SCORE
ICTS UK has received its top ever score in the Airport Service Quality (ASQ) survey
for the delivery of aviation security services at Bristol Airport. In addition, the Q3
2014 results placed ICTS in the top position in the UK for ‘Thoroughness of
Inspection’ and second position in the UK for ‘Courtesy of Security Staff’.
ASQ, an Airports Council International (ACI) initiative, is a world’s leading airport
customer satisfaction benchmark programme with over 200 airports in more than
50 countries taking part.
“The passengers at Bristol Airport are surveyed monthly. All airports use the same
questionnaire and methodology, and key performance indicators that define the
passenger experience through the airport, such as, waiting time at security, waiting
time at check-in, courtesy of security staff etc. are assessed.
Bristol Airport presented all ICTS staff at
the Airport with ‘treat
cards’ in recognition of
their hard word reflected in the top ASQ
score.
“We are thrilled to have done so well and for our hard work at Bristol to be
recognised globally through the ASQ programme” said Sarah Croll, ICTS Station
Manager at Bristol Airport.
ICTS JOINS IN ‘FLASH MOB’ AT CARDIFF AIRPORT
On 28 October 2014, ICTS and Cardiff Airport staff surprised passengers at the
check-in hall, with a performance of Frank Sinatra’s classic, ‘Come Fly with me’. The
‘flash mob’ performance was supported by Welsh choir, Only Men Aloud.
Speaking of their experience, including the 3 months of rehearsals, ICTS singers,
Clive Parsons, Amy James, and Anne Cilia said: “This gave us a great opportunity to
express our inner Whitneys (!) and also gave us a chance to work with Welsh vocal
group, Only Men Aloud, who were absolutely fantastic and very patient.”
Image: Cardiff Airport’s ‘Flash
Mob’ on You Tube.
“It was an injection of fun to our usual busy day at the terminal and it was so nice to
see the passengers joining in with the singing and recording the event on their
phones. It was a success, and thoroughly enjoyed by all involved” said Mathew
Cridge, ICTS Station Manager at Cardiff Airport. To see the performance and behind
the scenes clip:
https://www.youtube.com/watch?v=e -S8-bRC-JU&feature=youtu.be
https://www.youtube.com/watch?v=Nd5XwuwV04I&feature=youtu.be
MANCHESTER AIRPORT WINS THE DELTA AIR LINES
“STATION OF THE SUMMER - 2014 SMACKDOWN”
Congratulations to the ICTS team at Manchester Airport. The station has won the
title of “Station of the Summer – 2014 Smackdown” for the International Stations.
The award is a recognition of high standards in safety and security during the
summer period.
Photo L-R: The choir, ICTS
Administrators, Amy James, Anne
Cilia, and ICTS Training Manager,
Clive Parsons.
GLASGOW COMMONWEALTH GAMES
ICTS staff at Glasgow Airport had a busy period during the Commonwealth Games.
Here are a few photos of the staff alongside the Jamaican gold medal winner Trecia
Smith, diver, Tom Daley and of course Clyde, the official mascot of the games.
Photo L: ICTS Security Agents,
Heather Murray, Donna Menzies,
Linda Compton and Hayley
Anderson with Clyde, the mascot.
Photo M: ICTS Security Agent,
Donna Menzies with athlete,
Trecia Smith.
Photo R: Diver, Tom Daley with
ICTS Security Agent, Angela Levy.
Page 16
Photo: ICTS’ vehicle at ABP’s Ports
of Grimsby and Immingham.
MARITIME
ICTS provides the following security services to ABP’s Ports of Grimsby and
Immingham: supervision, static security controls, the manning of electronic security
systems, mobile and foot security patrols. Stephen Charles Budd, ICTS Contract
Manager at ABP tells us a bit about the contract and his time with ICTS:
“I started my role as the Contract Manager for ABP in July 2014. The role includes
both Immingham and Grimsby Ports, covering 7 sites with static and mobile patrols.
As with a new challenge you would expect to have a large learning curve from the
start. Having sailed from varying ports, both national and international I had
expected familiarity to an extent. My expectations were soon to be purged.
The Port of Immingham is the UK's largest port by tonnage, handling up to 55
million tonnes, including nearly 20 million tonnes of oil and 10 million tonnes of
coal. The port also offers an extensive range of “Roll on Roll off and “Lift on Lift off
freight services to Northern Europe, Scandinavia, and the Baltic. It total acreage
stands at 1230.
With river and in-dock deep-water facilities and easy access to the major trade
routes, Immingham is less than 24 hours from a European market of 170 million
people. The port's modern rail infrastructure handles more than 260 rail freight
movements a week.
The Port of Grimsby retains its strong connection with the fishing and food industry.
Grimsby is the UK's major car import terminal and is at the forefront in serving the
developing offshore wind energy industry. Grimsby handles more than 500,000
imported vehicles each year, ICTS staff control the main access point to the
terminal, control the main gate to the fishing Port and provide mobile patrols too.
Photo L-R: Stephen Charles Budd
(ICTS Contract Manager)
presenting Sam Ayres (ICTS
Security Officer) with a local
award.
My initial settling in period and grasping a better understanding of how a
commercial port works was demanding but fun at the same time. Armed with my
notepad, I was marched around the varying sites by Dean Yould, the ICTS Shift
Supervisor. For clarification Dean had asked if I was content with the surroundings,
“of course” I mumbled whilst thinking of the mammoth task ahead.
I have settled in well, partly due to the ongoing support and professional assistance
Phil Linford (ICTS Regional Manager) provides. ABP staff and managers are very
helpful and grateful of the service that ICTS provide. On average, ICTS staff has
47,500 vehicles (private and commercial) through the gates and conduct on
average around 1,500 vehicle searches per week. ICTS staff are also responsible for
vehicle speed checks and reporting of mobile phone usage, both which have been
reduced over the past months. The above statistics are communicated with ABP
senior managers on a weekly basis.
Finally, I am grateful for the opportunity to enhance my career with ICTS and shall
continue to enjoy my exposure to the Port Security; one looks forward to the
challenges ahead with my continued support from all of the team.”
Photo: ICTS’ vehicle at ABP’s Ports
of Grimsby and Immingham.
V OLUME 31
Page 17
Photo: Drugs sweeps took place
at the Halls of Residence.
GENERAL SECURITY
SECURITY AWARENESS CAMPAIGNS AT MIDDLESEX
UNIVERITY
During this year’s Induction, ICTS gave ‘Security Awareness’ talks to over 900 new
students. The talks were aimed at explaining the main security risks as a student,
how to reduce the risks and what to do if one becomes a victim of crime etc.
A number of drug sweeps were also carried out on campus and at the Halls of
Residence. ICTS provided security personnel and drug search dogs and worked
along side the University and Police in promoting a drugs free campus. During
Induction, ICTS was also responsible for the printing of over 5,000 student ID cards.
Photo above: Michelle Saddiq
(ICTS Dog Handler) with drug
detection dog, Marley.
Photo left: Security Awareness
Campaign on campus.
ICTS TEAM MOVE IN-HOUSE AT HM TOWER OF
LONDON
Having provided security services to HM Tower of London for 4 years, the ICTS
manned guarding team are moving in-house. At the completion of ICTS’ contract
with the Tower of London, they have decided to take the services in-house as
opposed to tendering the services again. This is in line with all the other Historic
Royal Palaces, which are now also managing their security in-house.
“We wish our team all the best, however, ICTS will be enjoying a continued working
partnership as we will continue to assist The Tower with our Canine Security
Services and ad hoc support when additional security is required for events.
It has been an honour to work at The Tower, and we have been privileged to have
been given the opportunity to witness some historic milestones of UK history firsthand: the Diamond Jubilee celebrations, the poppies marking the centenary of the
start of WW1 etc.” said Kelly McCartney, Commercial Director, ICTS UK.
Photo: John Scott (ICTS Contract
Manager at the Tower of London)
(middle), with Yeoman Warders.
Page 18
Photo: The Tower of London on
11 November 2014.
CANINE SECURITY SERVICES
ICTS EXPLOSIVE SEARCH DOGS AT THE TOWER OF
LONDON, AS THOUSANDS VISIT TO SEE THE POPPIES
ICTS UK’s Canine Security Services worked alongside the Police and Military in
securing the Tower of London and surrounding area during the lead up to, and on
Armistice (Remembrance) Day on 11 November 2014. The display of ceramic
poppies ‘planted’ at the Tower to mark the centenary of the start of WW1 attracted
thousands of visitors, calling for a heightened level of security.
“ICTS explosive search dogs and their handlers were present daily at the Tower
from the end of October through to Armistice Day. It has been an honour to serve
at the Tower and be a part of this spectacular and poignant event.
Our team of specialist handlers and their explosive search dogs offered a discreet
added layer of security, making it a safe and memorable occasion for so many.
There have also been many official engagements, for which ICTS has provided
canine security services. These started in the summer and included visits by the
Royal Family and politicians etc.” said Jed Marshall, Head of Canine Security
Services, ICTS UK.
Photo: Mick White (ICTS Dog
Handler) with explosives search
dog, Carra.
A total of 888,246 hand-made ceramic poppies, each representing a British and
Commonwealth soldier who died during WW1, have been ‘planted’ around the
Tower of London’s moat, between 17 July and 11 November 2014. It is thought that
about 5 million people have visited the Tower during that time.
ICTS’ CANINE SERVICES AT THE INVICTUS GAMES IN
LONDON
ICTS UK’s Canine Security Services provided an explosives search team to secure the
Queen Elizabeth Olympic Park for the duration of the Invictus Games in London, 10
to 14 September 2014.
Photo: Mark Norman (ICTS Dog
Handler) with explosives search
dog, Harry.
Over 400 competitors from 13 nations took part in the international sporting event
for wounded, injured and sick Servicemen and women.
“It is with great pride that we supported the Games. Our dog handler and explosive
search dogs provided a discreet added layer of security to what was a fantastic and
unique event” said Jed Marshall, Head of Canine Security Services, ICTS UK.
EDINBURGH AIRPORT’S NEW CENTRAL SEARCH
AREA
Edinburgh Airport has contracted ICTS’ Canine Security Services to provide security
clearance at the airport’s new central search area.
“The Police are usually tasked with screening this area, under the management of
the Department for Transport; however in this instance ICTS were asked to provide
a dog handler and explosive search dogs.
Scotland has had a very busy summer, starting with the Commonwealth games etc.
and ICTS has been happy to extend its services at Edinburgh Airport to include both
canine and aviation security” said Jed Marshall, Head of Canine Security Services,
ICTS UK.
Photo: Paul Ash (ICTS Operational
Training Manager) with explosive
search dog, Colin.
V OLUME 31
Page 19
Photo L-R: Addiewell Prison Officers Scott Gallacher and John Park
with their dogs Rusty and Ike.
ICTS TRAINS THREE NEW DOGS FOR ADDIEWELL
PRISON IN SCOTLAND
ICTS Canine Security Services provide handler and dog training to Sodexo Justice
Services at Addiewell Prison in Scotland. Recently the dogs working there have all
reached retirement age. ICTS was tasked with sourcing and training three new dogs
and then re-teaming them with Prison Dog Handlers. Three dogs have now
completed the process and have recently commenced work at the Prison.
After failing to become the gundog his previous owners had hoped he would be,
Rusty came to ICTS’ Didcot Training Facility as his owners felt he needed more in his
life than being a stay at home pet. After a short time to settle into his new
surroundings, training started. Initially he was taught to find a tennis ball, and when
it was decided his calling in life was to become a Drug Detection dog, he learnt how
to sniff out this scent. Training consisted of one big game for Rusty, and he loved it.
He learnt how to search out drugs in a variety of locations, but primarily, he was
taught how to find it on people. This meant he was finally allowed to jump up, like
he loved to do in the kennels whenever he got excited to see someone, often
culminating in a complete back flip!
Ike joined the training quite late on, but he had previous training at a local Police
Training School, so was quick to be brought up to speed with Rusty. Together Rusty
and Ike travelled to Scotland to be integrated into their new working environment,
and took to it straight away, proving to be very successful from the offset.
We are also now pleased to say that the third dog, Seamus, who began his training
alongside Rusty and Ike, has now also relocated to Scotland after a bit longer
training at Didcot. He didn’t join Rusty and Ike initially as his age and maturity meant
he needed that little bit longer for training, but I think it was really because he loved
the Didcot life so much! We wish all three dogs lots of success in their new careers.
Article written by Karyn Allen, Senior Trainer, ICTS UK Canine Security Services.
Photos: ICTS’ Didcot Training
Facility.
Page 20
Photo: New automated ICTS
SmartQ gates at Belfast International Airport.
ELECTRONIC SECURITY SYSTEMS
ICTS SMARTQ GATES INSTALLED AT BELFAST
INTERNATIONAL AIRPORT
Belfast International Airport has upgraded its SmartQ software and introduced new
automated SmartQ gates at the Airport. SmartQ is a product designed and developed by ICTS UK’s technological arm, ICTS Europe Systems, and is a boarding pass
verification and passenger flow management system.
“The introduction of the new SmartQ gates will improve validation and ease passenger flow, overall enhancing the passengers’ experience at the terminal. ICTS has
been providing aviation security services at Belfast since 2000. SmartQ complements our service delivery offering – we have seen this at a number of airports in
the UK: Bristol and Cardiff being an example” said Jim Finegan, Transport Services
Director, ICTS UK.
WORDS OF RECOGNITION
Photo: Passengers using the new
gates at Belfast International Airport.
Congratulations to Netra Thapa, ICTS Security Officer at Ealing, Hammersmith and
West London College, who received a letter from the College’s Principal/CEO in
recognition of the good service provided.
Well done Netra
Thapa
The email below was sent from Kissore Kher, Duty Station Manager, Service
proposition, Heathrow Express, to Susan Dutt, Deputy Service Delivery Manager,
General Services, ICTS UK.
Hi Susan,
Today at CTA Redline test was passed. Item was discovered by Koffi Nguessan and HOT protocol was
followed.
Koffi has done a great work.
I am forwarding email which I have received from MD Keith Greenfield in appreciation of Koffis work.
Please pass on MD’s appreciation to Koffi as per ICTS procedures.
Many thanks
Well done Koffi
Nguessan
V OLUME 31
Page 21
A passenger at London Heathrow Airport, sent the email below to Kelly McCartney
(ICTS Commercial Director)
I would like to compliment two of your employees at the London/Heathrow location.
Mini Sharma and Kulbir Kaur, were very helpful, professional and kind when we were at Heathrow, trying to get our 92 year old mother situated with bags, security, check in, etc.
Well done Mini
Sharma & Kulbir Kaur
Rarely have I seen such excellent customer service and care from employees of a company.
I am in the customer service industry in Ft. Lauderdale Florida, and believe me, if they were in
the States, I would offer them both employment based on what I personally witnessed on Saturday 11/8/14.
Thank you for having such caring, professional people represent your organization. I will never
forget the courtesies they both extended to my family.
Well done Alison Rix
& Georgina Williams
Very respectfully,
Joy Houston
Congratulations to Alison Rix and Georgina Williams, ICTS staff at Bristol Airport,
who were commended by the Airport for their professional and sensitive approach
to a passenger during Customer Service Week in October 2014.
The email below was sent by a passenger at Bristol Airport. ICTS Security Agent,
Malcolm Pickering was presented with a ‘treat card’ by the Airport in recognition
and thanks for assisting the customer.
Good afternoon,
I write to you for let you know that in the 12th September 2014, I took a flight from
Bristol to go to Italy, my country. I wanted to thank much, much Miss Lisa Hood and
Mr Malcolm Pickering which are part of the staff to Bristol Airport because they
helped me to take the plane Having forgotten to check-in. They were very kind,
patient, courteous and deserve special praise because they staff so polite and kind is no
longer in the world of work.
Thanks again to Lisa Hood and Malcolm Pickering, travellers need to be assisted by
staff like you!
The email below was sent to Neil Hodgson (ICTS Station Manager at London
Gatwick Airport) from D’Angelo Gomez, from the United Airlines Charter Dept. in
Texas. United Airlines provided the charter services for the NFL Team, Detroit Lions,
and ICTS provided security services to include: aircraft guarding, observing and
sealing the aircraft, check-in, baggage and gate screening.
I hope you are doing well and I would like to praise you and your team; especially Jan for your support
and attention to detail with our charter operation. In addition to Jan, you went above the call of duty
and I would definitely recommend my colleagues to contract ICTS for future charters when we are in
London. Please send my sincere compliments to your team for a job well done.
I hope to see you soon again for the next NFL season. I bet you guys are busy with the Dallas Cowboys
charters too.
Photo L-R: Alison Rix (ICTS Security Agent) and Georgina Williams
(ICTS Supervisor) at Bristol Airport.
Well done Malcolm
Pickering
Well done Jan Geer
and Team
The email below was from a passenger at Belfast International Airport.
Dear Sir or Madam,
I am writing to thank everyone at Belfast International Airport for being so helpful and understanding
last Sunday (7th September) when we nearly missed our 21.40 flight to London Stansted.
There were three of us performing at the BBC World War One at Home event in Portrush over the
weekend. Due to there being lots of people at our event we decided to put on an extra show at the end
of the day thinking we had plenty of time to get to the airport.
However because of the volume of people at the event the traffic out of Portrush was at a standstill for
hours and we ended up getting to the airport 2 minutes after the gate had closed and we still had to
drop our hire car off and check a bag through!
Everyone was so helpful from the hire car drop off to the people working on the gate and thanks to
them we made our plane which we couldn't believe!
I must mention how amazing Security was. Because there wasn't time to check my bag through there
were things in there that I couldn't take on as hand luggage. Security sorted it all out for me including
posting my penknife home which arrived this morning. Thank you so so much! Our job involves flying all
over the UK and in general I find airport staff, particularly security, to be very unhelpful. Thank goodness Belfast International is not like this. Your staff are amazing. Please pass on my thanks to the security team who were working that night.
Best Wishes
James
The email below was sent from Chloë Lopez, Events Manager, Louis Vuitton, to
Susan Dutt, Deputy Service Delivery Manager, General Services, ICTS UK.
Dear Susan and John,
This is a little late but I just wanted to say that I was thoroughly impressed with our security team in NBS
when organising the event for Harland Miller who were led by Tim and they offered impeccable service
on the evening. Tim even made the effort to come in and supervise the event even though it was his day
off which we are very grateful for.
I wanted to let you both know that they were a dream to work with and it makes all the difference.
Wishing you both a good weekend,
Chloë
Well done ICTS at
Belfast
Well done Tim Webb
Page 22
Photo: Patrick Thélot, President
and Founder of Groupe Sofinord,
ICTS Europe’s Parent Company.
EVENTS
ICTS EUROPE’S ANNUAL GENERAL MANAGERS
CONFERENCE
ICTS UK & Ireland joined fellow colleagues from around Europe to discuss end of
year results and the Group’s objectives for 2015. The conference took place at the
beginning of November in Athens, Greece. Jim Finegan, Transport Services Director,
ICTS UK & Ireland, gave a talk on ‘enhancing staff motivation through fostering
team and community engagement’.
Photo: Ronen Remetz, EVP ICTS
Europe, presenting at ICTS
Europe’s Annual General Managers
Conference.
STAFF BENEFITS
NEW STAFF BENEFITS INTRODUCED THIS QUARTER
A series of new staff benefit providers have partnered with ICTS to offer staff new
and attractive savings. These include Sodexo Childcare Vouchers (which will replace
the You At Work Childcare Vouchers from December 2014) Sodexo Benefits, Virgin
Active and more. The new employee benefits suppliers will be emailing you with
information about how you can make the most of their services. If you have not
received an email, please contact Neil Dodds, ICTS Benefits Manager for further
details—neil.dodds@icts.co.uk.
Neil has also been organising a series of mini ‘roadshows’, giving an opportunity to
staff to meet with benefit providers face-to-face.
SODEXO CHILDCARE VOUCHERS
Childcare vouchers can
save you around £900 on
OFSTED registered childcare up to the age of 15,
or 16 if your child is registered disabled. These
include any breakfast or
after school clubs that
you currently pay for
from your net pay. Childcare vouchers are also
available to both mothers
and fathers so there is no
reason not to be saving
too even if your spouse
currently is.
V OLUME 31
Page 23
ICTS BENEFITS AND DEALS GATEWAY
Here is the link to ICTS new discount shopping platform, or ‘Benefits & Deals
Gateway’ as we’ve called it:
https://ictsbenefitsanddealsgateway.corporateperks.com/login
It is open to all employees and allows you to get reloadable discount shopping cards
along with loyalty points (Wowpoints) which can be used for cashback or to buy
additional items. ICTS staff can also get discounted cinema tickets for Empire and
Vue cinemas.
Image left: A screen shot of ICTS’
new ‘Benefits & Deals Gateway’.
VIRGIN ACTIVE HEALTH CLUB
Corporate membership
discount will be available at
Virgin Active Health Clubs once
we reach 10 members across
the whole of ICTS.
Already a member? Send the following details to Neil Dodds, ICTS
Benefits Manager, (neil.dodds@icts.co.uk) to take advantage of the
corporate rate:

Full Name

Home Club Name

Virgin Active Membership Number
Page 24
V OLUME 31
NOTICES
Congratulations to
Tim Carr (Security
Officer, ABP) on the
birth of his baby girl,
Kelsie-May, on 22
October 2014.
Congratulations to
MD Kader Jellany
(Security Officer,
Ealing Hammersmith
and West London
College) who is a
very proud new Dad,
after his wife gave
birth to a baby boy
called Zishan on 15
October 2014.
Congratulations
Rachel Chivers,
newly appointed
ICTS Deputy Station
Manager at Bristol
Airport.
Congratulations
Caroline Murray
(ICTS Deputy Station
Manager at Glasgow
Airport) and Ian
Hiller on their
wedding!
Congratulations to
Heather Collins
(Security Agent,
Belfast International
Airport) who got
married on 4
September 2014.
Rehoming Marley
(Red Labrador)
Marley is just under 2
yrs old and has
dropped out of
search dog training
due to a lack of confidence in new areas.
He is very playful and
affectionate, although quite boisterous. He is sociable
towards other dogs,
although is sometimes too friendly! He
loves a game with his
toys, and once you
can catch him, there
is no problem taking
them off him. If left
to his own devices he
will happily amuse
himself. Marley
needs owners that
have time to give him
the physical and
mental exercise he
needs, he would
benefit from attending dog classes, and
could possibly live
with robust, confident older children.
He is a super affectionate dog, and will
make a fun, active
companion.
Rehoming Pecko
(Cocker Spaniel)
Pecko, an explosives
search dog, is
retiring at the age of
6 yrs. He is a very
high energy dog, and
is exhausting to be
around as he is
constantly on the go!
He is also very
affectionate and will
make a fun
companion for an
active person. Pecko
is not a dog for the
inexperienced, due
to issues he has
around possession of
toys. When handled
in a calm, gentle yet
firm manner, this is
much less of a
problem (training
will be given to any
new owner). Pecko is
good with other
dogs, and could live
in a home with
another dog of the
right temperament,
preferably a calming
influence! He will
take a long time to
settle into home life,
but we have seen
through fostering
that this is
achievable. He will
need owners that
understand him and
give him the rules,
boundaries and love
that he needs to be
able to shine as the
lovely lad that he is.
For more info. on Pecko
& Marley, please contact:
admin.diagnose@icts.co.
uk
ICTS UK is a wholly owned
and independent subsidiary
of the ICTS Europe Group.
For news on ICTS Europe:
www.ictseurope.com
Join our mailing list for an
electronic version of this
newsletter by sending an
email to:
marketing@icts.co.uk,
or view newsletter online at:
www.icts.co.uk.
Photo on the front cover L-R: ICTS Dog
Handler, Mark Norman with explosive
search dog, Harry, a Yeoman Warder, ICTS
Dog Handler, Rob Steel, with explosive
search dog, Kilo at the Tower of London.
Disclaimer: This newsletter contains information only for internal use within the ICTS Europe Group. The publishers/editors of this newsletter make no warranty
of any kind with respect to the subject matter included herein or the completeness or accuracy of material published herein and decline any liability whatsoever
resulting from reliance on or use of this information.