Rescue and protection system in Slovenia

MINISTRY OF DEFENCE OF THE REPUBLIC OF SLOVENIA
ADMINISTRATION FOR CIVIL PROTECTION AND DISASTER RELIEF
Rescue and protection system in
Slovenia
Emergency number
© ReCO Ljubljana
tilen.cestnik@urszr.si
www.sos112.si
wap.sos112.si
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• Brief history about number 112 in Slovenia
• Organization, territorial structure and tasks of
notification centres
• Applications, radio communications and other
tools important for activation, informing and
support to the units on the field
• 112 call statistics
• eCall and other apps in development
Start of implementation in Slovenia
In the year 1995 Slovenia began with first procedures for
implementing 112 as the emergency call number
• Administration for Civil Protection and
Disaster Relief
985
• Ministry for health
94
• Firefighting association of Slovenia
93
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Territorial Structure
• CORS - National
Notification Centre
• ReCO (13 Regional
Notification Centers PSAPs)
• Local notification centers
(acting only to major natural
or other disasters and war following the decision of the
Commander
of
Civil
Protection or Minister)
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Notification Centres’ Tasks
in the event of danger or disaster
- Collecting, processing, providing data
- Informing the competent protection, rescue and relief authorities
CORS
ReCO
• Monitoring
• Activation of Aircraft and
other Units of Slovenian
Armed Forces
• Notifying, Alerting the Public,
Providing Guidance and
Instructions
• International Focal Point
• Notifying the Media
• Preparing Daily, Emergency
and Annual Bulletins
• 112 emergency call service
• Informing and activating
protection, rescue and relief
services
• Coordinating less complex
interventions
• Communication and IT
support
• Providing logistical support
to rescue services
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WHEN YOU CALL 112, PLEASE SPECIFY:
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WHO is calling
•
WHAT has happened
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WHERE it happened
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WHEN it happened
•
HOW MANY persons are injured
•
What are the INJURIES
•
What are the CIRCUMSTANCES at the scene of the accident (fire, hazardous
substances, damaged gas or other installations, etc. )
•
What kind of ASSISTANCE you need.
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Workstation in ReCO 112
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Equipment, applications and tools in ReCO 112
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Ericsson 60 channels ISDN telephone central
4 Dispatch Terminals
Call Process Computer – Allegro, PLK, call recording (24 hr), SMS
Radio dispatch terminal Zetron DCS 4020 (ZARE, ZARE-D in ZARE+)
Recording device Marathon Evolite (listening and copying must be authorized
and signed by the Minister of Defence!)
The system for reporting on interventions – SPIN
Database of hazardous substances – NevSnov
Public warning system
Deaf and Hard of Hearing Application for taking emergency calls - WAP SOS
112
2D and 3D GIS layers specifically adapted for the needs of ReCO
SMOK; water, weather, nuclear powerplant monitoring
Silent alarm system - SITA (pagers)
Public alert system
MKSID, communication system
VIDEO KRAS, video surveillance system for early detection of forest fires
Telephone terminal AASTRA
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Telephone terminal AASTRA
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Callprocess computer-Allegro-PLK, SMS, voice
recording
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Caller location from fixed telephone lines
18
Caller location from cell phones
19
GIS 3D caller location
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GIS layers – firefighters data
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3D view
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Zetron dispatch radio console
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Radio communication networks
• System ZARE (analog FM network cca.
11.000 users, mostly firefighters)
• System ZARE + (UHF trunking MPT 1327
with 14 base stations)
• System ZARE DMR (under construction, in
use for public alert system-sirens)
• GSM/UMTS mobile base station
• Aviation frequency 119.550 MHz
Radio Communication System ZARE
Channels
1 - 30
31 - 32
Semiduplex SD or
simplex SI
Primary use
User to ReCO
SD (repeaters)
SD (mobile
User to ReCO
repeaters)
Ground to air
33 - 34 SI (TX repeater
helicopter comm
frequencies)
35 - 50 SI (TX repeater
Users
frequencies)
51 - 68
IS (RX repeater
Users
FRQ)
Secondary use
Note
Users
-
Users
Users
Users
-
»Working
channels«
CH must be
used in lower
parts
Radio Communication System ZARE
repeater network (63 sites)
Paging terminal
32
Paging terminal and pager database managment app
33
Silent Alarm System- SITA
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Based on a POCSAG protocol, 1200 bps, 1 channel for Slovenia
Maximum number of characters per message is up to 245
Most of pagers are used by members of volunteer fire departments
ReNC Ljubljana area covered with app. 4.000 pagers
WAP SOS112 users
Operater screen WAP 112
SPIN
System for intervention reports
The system for reporting on interventions and
disasters - SPIN
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Electronic Reporting System
Internet application
Access to application:user name and password
Reports to the SPIN:
– Notification Centres
– Head of Rescue Interventions
– Slovenia Forest Service
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SPIN
• http://spin.sos112.si
• Password request
• Condition: Management
interventions
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SPIN-basic data
41
SPIN- activated units data
42
SPIN - intervention final data
43
SPIN – data for public on www.sos112.si
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Application/database of hazardous materials
45
BULLETIN
• E-mail
• Teletext
RTV SLO
• Internet
MONITORING
• Watercourses
• Weather
• Nuclear Power Plant
Monitoring watercourses
• More than 50 measure locations
• More than 20 years of experience
Communication system in case of an incident or accident in nuclear power
plant and other nuclear installations
Smart locator - Caller location
Slovenian 112 uses 3D-GIS and
GPS-location to locate and help callers
Smart locator
• Exact location of the caller in less than a minute
• Exact location is shown on realistic 3D maps, helps
PSAPs to send appropriate rescue units in seconds
• Slovenian 112 can locate MOST smart phone callers
– iPhone, Android, Windows mobile, BlackBerry, Symbian
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62
63
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Public alert
• Sistem alarmiranja
• Signali alarmiranja
OPOZORILO NA
NEVARNOST
NEPOSREDNA NEVARNOST
NEPOSREDNA NEVARNOST
POPLAVNEGA VALA
NESREČE S KLOROM
NEPOSREDNA
NEVARNOST
KONEC
NEVARNOSTI
VIDEOKRAS early detecting of forest fires
New version of Allegro with E-Call
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Plans for the future
eCall
68
Plans for the future
VIDEO 112
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Statistics of received calls per ReCO
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Monthly statistics of calls handled in 2014
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Statistics 2015 per centre
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EENA AWARDS FOR RAISING
112 AWARENESS AND WAP112
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EENA AWARD FOR SMART LOCATOR
Slovenia received the EENA 2014 award for the
outstanding emergency services innovation
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MINISTRY OF DEFENCE OF THE REPUBLIC OF SLOVENIA
ADMINISTRATION FOR CIVIL PROTECTION AND DISASTER RELIEF
THANK YOU
for your attention
Tilen Cestnik
tilen.cestnik@urszr.si
www.sos112.si
wap.sos112.si