together - KOA Owners Association

K
ANNUAL
REPORT
2015
Creating our
Future
together
This issue of the OA news is a recap of OA activities
through last year. We have included all the board
members that served in 2015.
We would like to thank our outgoing Board
members for their service last year:
Vicki Cole, Shelby/Mansfield KOA, Shelby, OH
Hope Perkins, Elkhart/Middlebury KOA, Middlebury, IN
Pamela Mendala, Cloverdale KOA, Cloverdale, CA
Dave Barton, 1000 Islands/Ivy Lea KOA, Lansdowne,
ON K0E1LO
We would like to recognize our new incoming Board
members:
Timothy Cole, Honesdale Pocono KOA, Honesdale, PA
Lydia Fodor, Ludington East KOA , Branch, MI.
Kevin Fallon, Crescent City Redwoods KOA, Crescent
City, CA
Richard Marcoux, 1000 Islands/Mallorytown KOA,
Mallorytown, ON K0E1RO
A
A
Message from the
President
In 1960, a committee that was part of an association in
Billings, Montana decided their city needed a campground
for travelers going to the World’s Fair in Seattle. This committee was the tourism committee and the association of
Billings businessmen was the local Chamber of Commerce.
From that idea, KOA was born. Committees are the main tool
used by associations to develop new ideas and improve the entire association. KOA, Inc. used to have a number of franchisee
advisory committees, but the travel expenses became too great
so the committees were consolidated into one franchisee advisory
committee that meets once a year. Half of the members on that
committee are appointed by the Kampground Owners Association
and the other half are appointed by KOA, Inc. This year your Board
of Directors decided we really needed to have a few committees who
would work with KOA corporate staff to help grow our system. KOA, Inc.
agreed to recognize these committees and to work with them as long as
our association was responsible for managing the committees. The result
was the creation of a number of committees, each of which has a member
of your Board of Directors appointed to serve as the chairperson, and the
committee membership is made up of other franchisees who volunteer to serve
on the committee. Some of the committees will meet in person at the annual
convention, but the majority of the committee activity will take place through
e-mail or conference calls.
In order for this system to work, it is important that franchisees step forward and
volunteer to help the system by serving on these committees. A sign-up sheet will be
passed around during the regional meetings at this year’s convention, but you can also
send an e-mail to any board member or to our national office indicating your willingness
to participate on a committee this coming year. Information about each committee is
contained in this report.
I hope everyone had a great camping year if your main season is the summer, and I also wish
those who focus on the winter season the best year ever. See you at the convention.
Homer Staves
K
K
Highlights of the Year
This year was a year of restructuring and rebuilding our infrastructure. Our main goals were
to develop new committees to focus on areas of importance to all of our owners. As a result
we have added five new committees to our association. These committees and their focus
are listed below:
• Peer-to-Peer - Chair, Mark Manning - This committee will be responsible to assist any
franchisee who needs help in the operation of his park in order to improve their NPS
score, comply with branding criteria or any other help. This committee’s job is not to
represent an individual franchisee who has problems with corporate, but rather to help
improve and build the entire system.
• Communication - Chairs, Diane King and Iris Shupe - These two will work on things like
better communications to all franchisees through the newsletter as well as by e-mail.
They also have responsibility for working to improve the KOA work camper program
• Membership - Chair, Barb Kuder - This group will work to increase the membership in the
International Kampground Owners Association as well as work with the state, provincial
and regional groups to improve and strengthen their membership and activities.
• Convention - Chair, Joe Long - This committee is working closely with the KOA staff to
plan next year’s convention, not only for our own OA meetings, but also on content. The
OA is trying to help develop several workshops that will feature other franchisees as panel
members.
• Quality Assurance - Chair, Hans Wagner - Rather than waiting for KOA staff to tell us
what they plan to change in next year’s standards, this committee will work during the
year to review the present standards and make recommendations on how to improve
them and the system prior the 2015 convention.
These new committees will provide for much greater input from our owners to review and
discuss issues and enable us to present a more effective plan for increasing our camper nights
and enhancing our competitive stance in the campground industry.
OA
KOA Owners Association
Board of Directors 2015
Area 2
Area 1
Tennessee, North Carolina, South Carolina, Alabama,
Georgia, Florida, Kentucky, Virginia, West Virginia
GREG BATTS, Vice President
Kentuck Lakes/Prizer Point
KOA 17146
1777 Prizer Point Rd
Cadiz, KY 42211
Phone: (270) 522-3762
Cell: (270) 350-2027
E-mail: gbatts@prizerpoint.com
MARK MANNING
Fancy Gap/Blue Ridge Pkwy
KOA 46183
47 Fox Trail Loop
Fancy Gap, VA 24328
Phone: (276) 728-7776
Fax: (276) 728-1014
Cell: (480)-390-6782
E-mail: fancygapkoa@hotmail.com
Ohio, Delaware, New Jersey, New York, Pennsylvania,
Maine, Vermont, Massachusetts, New Hampshire, Maryland,
Connecticut, Rhode Island
VICKI COLE Shelby/Mansfield KOA 35164
6787 Baker 47
Shelby, OH 44875-9103
Phone: (419) 347-1392
Fax: (419) 342-5353
Cell: (419) 564-3495 H (419) 347-2299
E-mail: camp@shelbymansfieldkoa.com
BARBARA KUDER
Salem/Lisbon OH KOA 35169
33815 Winona Road
Salem, OH 44460
Phone: (234) 567-5608
Fax: (330) 222-7017
Cell: (330) 831-8628
E-mail: barb@salemkoa.com
OA
Area 3
Michigan, Illinois, Indiana, North Dakota, South Dakota,
Nebraska, Minnesota, Wisconsin, Iowa
Area 5
Area 4
Louisiana, Mississippi, Kansas, Missouri, Oklahoma, Texas,
Arkansas
JOE LONG
Lena KOA
10982 US Highway 20 West
Lena, IL 61048
Phone: (815) 369-2612
Fax: (815) 369-2018
Cell: (630) 991-6690
E-mail: joe@lenakoa.com
TINA HAITH
Oklahoma City KOA 36133
6200 South Choctaw Road
Choctaw, OK 73020
Phone: (405) 391-5000
Cell: (405) 249-7801
E-mail: tinaskoadesk@yahoo.com
HOPE PERKINS
Elkhart/Middlebury KOA 14133
52867 State Rd
Middlebury, IN 46540
Phone: (574) 825-5932
Fax: (574) 825-1080
Cell: (574) 849-7706
E-mail: kamp@middleburykoa.com
DIANE KING, Secretary
Springfield/Rt 66 KOA 25137
5775 West Farm Road 140
Springfield, MO 65802
Phone: (417) 831-3645
Fax: (417) 863-0295
Cell: (417) 209-4845
E-mail: threekingsmo@yahoo.com
Alaska, Washington, Oregon, Idaho, Montana, Wyoming
Area 6
Hawaii, California, Nevada, Utah, Colorado, Arizona,
New Mexico
IRIS SHUPE
Bay Center/Willapa Bay KOA 47121
PO Box 376, 457 Bay Center Road
Bay Center, WA 98527
Phone: (719) 313/0021
Fax: (360) 875-6344
Cell: (719) 313-0021
E-mail: ishupe9@gmail.com
PAMELA MENDALA
Cloverdale KOA 5275
1166 Asti Ridge Rd, PO Box 600
Cloverdale, CA 95425
Phone: (707) 894-3337
Fax: (707) 894-9206
Cell: (707) 849-4697
E-mail: clovkoa@sonic.net
HOMER STAVES, President
Whitefish/Kalispell KOA 26161
3191 Parkhill
Billings, MT 59102
Phone: (406) 656-7086
Fax: (406) 656-7086
Cell: (406) 672-2383
E-mail: hstaves@stavesconsulting.com
Craig Sisco, Treasurer
Fort Collins/Lakeside KOA
1910 Lakeside Resort Lane
Fort Collins, CO 80524
Phone: (970) 484-9880
Fax: (970) 493-8900
Cell: (970)-213-4081
E-mail: info@fclakesidecg.com
Area 7
Central & Eastern Canada
HANS WAGNER
1000 Islands/Kingston KOA
2039 Cordukes Rd.
Kingston, ON, K7L4V4
Phone: (613) 546-6140
Fax: (613) 546-6178
Cell: (613) 329-4569
E-mail: Koakingston@Hotmail.com
DAVE BARTON, Past President
1000 Island/Ivy Lea KOA 55203
514 1000 Islands Pkwy
Lansdowne, ON K0E 1L0
Phone:(613) 659-2817
Fax: (613) 659-2992
Cell: (613) 539-2018 (Winter #)
E-mail: 1000Islandskoa@Gmail.com
Area 8
Western Canada
JIM BROWN
Hinton/Jasper KOA 51124
50409 B Highway 16; Box 5052
Hinton, AB T7V1X3
Phone: (780) 865-5061
Cell: (403) 815-4833;
Winter (403) 288-8351
E-mail: brownkoa4@shaw.ca
KOA Inc. Liaison
JEF SUTHERLAND
VP Of Franchisee Service
PO Box 3055
Billings, MT 59114
Phone: (800) 548-7104
E-mail: jsutherland@koa.net
Executive Director
WILLIAM RANIERI
3416 Primm Lane
Birmingham, AL 35216
(800) 678-9976, (888) 461-2062
FAX: (205) 823-2760
Cell: (205) 587-5309
E-mail: info@koaowners.org
K
K
Our focus on future strength with our
fellow owners through
Better Communications
The Owners Association has made it a priority to work toward better communication with our
members. The Communications committee looked at the best way we could do that and implemented some new programs this year. The Committee felt that a very quick and simple message
can be very effective and get the necessary information out to everyone, so they tried several
“Things You Need to Know” e-mail communications highlighting a few of the important things
that we felt everyone needed to have information about. We tried to make this piece as clear
and simple as possible so owners and managers could act upon the items in a timely manner. We
also continued our printed newsletter for more in-depth updates. It is the goal of the National
Owners Association to be sure that we keep our members informed and we always welcome any
suggestions on how to do a better job attaining that goal. Communication is a two-way street
and we rely upon you to help us continue to get better at getting you the information you need.
Thanks for your continued support as we all work together to make our entire KOA system the
best and continue to Create Our Futures Together.
OA
Our focus on
Better
Educational Events
for our owners
Our Convention Committee held several calls with KOA staff regarding the educational seminars
to be presented at the 2015 KOA Convention. The Committee reviewed the most recent Owners
Association Survey and discussed all of the recommendations for educational opportunities at the
convention that we received from fellow owners. There were a great number of topics discussed
and the Committee and KOA staff set priorities on the recommendations because of limited
time and space at the 2015 convention. Working together between the Committee and staff
will result in a more focused and more helpful number of sessions at the 2015 Convention.
OA
Our focus on
Helping Fellow
Owners
This past season we were able to implement the peer-
to-peer program at two campgrounds. This new process
provided a learning experience for everyone involved. As
the program develops and a level of familiarity is established
with this method, the knowledge gained will benefit not only those
designated campgrounds, but all KOAs. The cumulative effort of the
individual campgrounds, the OA, and KOA Corporate will provide a
wealth of knowledge and experience unrivaled in our industry. This joint
endeavor will benefit all parties by cultivating a greater reputation for KOA.
OA
Our focus on
Upgrading and
Improving our Campgrounds
Our ability to better represent our fellow owners is directly related to our continued growth in
association membership. This year we again achieved record growth with an expectation of 325
members—another new high. We have contacted the membership several times during the
year with e-mail blasts on information of interest to them. We have sent out an e-mail newsletter to supplement the regularly scheduled issues of the newsletter, and we have worked on
providing more pertinent information on our OA website. Finally, we have sent announcements nearly every month to the membership via e-mail with discounted programs from
many of our Associate members. This has proven to be well received with over 98%
delivered and over 85% opened and reviewed.
OA
Our focus on
Continuing
Improvement
of our System
One of our unique strengths in the KOA system is our
continuing review and upgrading of our Quality Assur-
ance program. This year the Quality Assurance Commit-
tee was established to have an ongoing relationship with
KOA staff to enhance the value and effectiveness of our QA
program. We have sought input from our members to provide specific
recommendations on how we can make this program more effective
and efficient. We want to assure that all reviews are as similar and objec-
tive for everyone, while being realistic and helpful. The Quality Assurance
committee will continue to seek input from everyone on how we can continue
to improve this very important segment of our outstanding KOA system. Hans
Wagner, the chair of this committee has indicated we have had great cooperation
from KOA and invites anyone who has any general or specific comments to contact
him at any time.
K
Focus on Financial
Results
Comparative Financial Statements as of December 31, 2013 and 2014
O
Focus on
Membership Progress
335
325
315
305
295
285
2011 2012 2013 2014 2015
MEMBERSHIP
145,000
138,750
132,500
126,250
120,000
113,750
107,500
101,250
95,000
2011
2012 2013 2014 2015*
TOTAL MEMBERSHIP REVENUE
*estimate
180,000
172,500
165,000
157,500
150,000
142,500
135,000
127,500
120,000
2011* 2012* 2013* 2014* 2015**
TOTAL RESERVES
*this represents totals only for the OA
** estimate for Year End
Our
A
Award Winners
2014 WE ARE FAMILY AWARD
THE CUTLER FAMILY
presented by Dave Barton
2014 WORKKAMPER
OF THE YEAR AWARD
LARRY AND MISCHA GOOD
presented by Dave Barton
K
K
What does the Future Hold
and where do We Go from Here
This has been another outstanding year for our KOA system and our KOA Owners. We believe
we have structured our Owners Association to enable stronger and more frequent opportunities for our membership to provide input on issues and to receive helpful communications on
all aspects of our campground business. We have a strong financial picture, growing resources
and growing membership which will enable us to improve our mission of representing all of
our campgrounds, to work more closely with KOA and to continue to improve our management and marketing skills.
We continue to monitor our efforts in Branding and have made
this a high priority for the entire Owners Association Board. The entire staff of KOA has been
very helpful and cooperative with the OA, and we believe we have established much stronger
working relationships.
KOA OWNERS ASSOCIATION STAFF
Executive Director: Bill Ranieri - info@koaowners.org
Staff:
Bill Ranieri - bill@koaowners.org
Jim Ranieri – jim@primemanagement.net
Maureen Huseman – maureen@koaowners.org
Address:
3416 Primm Lane
Birmingham, AL 35216
Phone:
(800) 678-9976
(205) 824-0022
Fax:
(205) 823-2760
Website:www.koaowners.org
Facebook: KOA Owners Association
OA
2015
Award Winners
2015 WINNERS for WORKKAMPER of the YEAR AWARD
The Awards Committee for the WorkKamper of
the Year Award for 2015 received 10 nominations this year; making it very difficult to choose
one winner. Congratulations to winners Gene
& Gale Fletcher pictured with Weatherford/
Fort Worth West KOA owner Gary Tatem who
nominated them. Gene and Gale were recog-
nized at the KOA Owners Association Annual
Meeting in Daytona Beach.
YOU’RE IN GOOD HANDS!
Big Fish... Little Fish?
You’re all important to us at YES.
Electric Pedestals • Surface Boxes • Conversion Kits
Electric Meters • Water & Gas Meters • Lighting • Wire
Power Distribution Equipment • Replacement Parts • Accessories
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Call owner Maggie Linnell today.
Internal Light Kits
now available with LED.
Reduce power usage
and maintenance costs
with LED lamps that
last much longer than
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www.YourElectricalSolutions.net | sales@YourElectricalSolutions.net
OA
2015 WE ARE FAMILY AWARD WINNERS
Congratulations to Kyle and Tammy Boltz of
Jonestown KOA for winning the 2015 We Are
Family Award!
Criteria for the We Are Family Award includes KOA
Owners Association family member(s) who help
other family members beyond the call of duty as
well as/or to those who consistently show special
qualities that contribute to the whole KOA system.
Diane King, Awards Committee Chairman
presenting the 2015 We Are Family Award to
Tammy and Kyle Boltz of Jonestown KOA,
Jonestown, Pennsylvania
Simple Truths on
Campground Financing
• Few financial institutions understand a campground’s
seasonal, cyclic, and cash flow needs
• Even fewer banks create programs to cater to those needs
• One bank has created specific programs to serve
KOA campground owners
Independence Bank has been serving KOA campground owners for 12
years, and we understand your needs. Our hugely popular KOA-exclusive
loan programs include:
• Go with the Flow Financing is for developing and improving your
campground. The easy one-page application and no down payment
means your campground improvement project can begin immediately.
Payment is structured around your campground's unique cash flow.
• KOA Real Estate Term Financing is specifically for campground purchase
or refinance and is very competitive with rates, terms and conditions.
Gwen • Debbie • Chuck • Nate • Carol
Thank you for trusting us to be your campground bank.
Owners Association Associate Members
Call them first!
THE FOLLOWING ARE ASSOCIATE MEMBERS OF THE KOA OWNERS ASSOCIATION. PLEASE REMEMBER THAT THESE
VENDORS PAY DUES TO SUPPORT THE OWNERS ASSOCIATION:
A.T. Storrs Ltd.
IAN STORRS
1363 EAST PENDER STREET
VANCOUVER, BC V5L 1V7
800-561-5800
info@atstorrs.com
http://www.atstorrs.com
Specializing in jewelry and souvenirs for
the campground and travel market
AGS
BRIAN SCHAEFFER
910 S CROWLEY ROAD
SUITE 9-504
CROWLEY, TX 76036
877-518-1989
info@ags-txad.com
http://www.ags-txad.com
AGS, owned by Texas Advertising Inc
(TXAD), offers high quality marketing
services to the RV Park and Campground
sector, specifically guest directories and
website design to marketing consulting.
VCA News and Notes: Texas Advertising
Inc. (TXAD) has recently purchased the
guest guides and hosted websites operations from AGS, a subsidiary of Good Sam
Enterprises LLC. The switch occurred
June 1 with no discontinuation of services,
according to a news release.“We’re excited
by the opportunity to provide quality guest
guides and website services to our new
clients,” said Brian Schaeffer, president
of Texas Advertising. Texas Advertising
produces high-quality guest guides for RV
parks and campgrounds around the country and Canada and website services for
various types of small businesses. According to Marcus Lemonis, CEO of AGS, “This
is the best possible situation for our guest
guide and hosted website customers. Texas Advertising is a recognized market leader in the guest guide and hosted website
market and will service our customers well.
We will continue to focus more completely
on expanding our leadership position in the
RV market.”
Amphibious Outfitters
SCOTT GARBUTT
4433 MAIN STREET
PO BOX 484
GASPORT, NY 14067
716-772-5445
a.o@att.net
http://www.aoshirts.com
Amphibious Outfitters introduces CAMP:
Catching A Moments Peace; a true Camping Experience T-shirt Brand. Established
in 1993 A/O’s reputation is known for
worldwide shipping to over 80 countries
Anderson’s Brochure Distribution Svc.
JOE TICE
3625 FOX HILL ROAD
CHAMBERSBURG, PA 17202
866-645-1897
info@campwithandersons.com
http://www.campwithandersons.com
Distribution of brochures and other literature for campgrounds, RV parks, state
associations and tourism agencies at over
25 camping and RV shows in the USA and
Canada
Backyard Theater Systems, LLC
MARTHA ROUSSOPOULO
7120 SHADY OAK ROAD
EDEN PRAIRIE, MN 55344
952-513-7764
info@backyardtheatersystems.com
http://www.backyardtheatersystems.com
BERG USA, LLC
ANNE MONROE
45 NORTH BROAD STREET
SUITE 100
LILITZ, PA 17543
717-625-2374
anne.monroe@bergtoys-usa.com
http://www.bergtoys-usa.com
15 years in the U.S. commercial market
and more than an additional 12 years in the
European market give BERG toys over 27
years of commercial kart and toy building
experience! When you choose BERG you
choose the best! All commercial BERG
pedal go-karts are made in Holland and
held to the highest quality standards, just
as they’ve always been. The karts are
unique enough that your customers will be
intrigued with the construction and idea of
a pedal powered go-kart and simple and
smooth enough that they’ll have no problem riding them around!
Chadwick Manufacturing, Ltd.
ALLEN SMITH
PO BOX 85
CHADWICK, IL 61014
815-684-5152
sales@chadwickmfg.com
http://www.chadwickmfg.com
Chadwick Manufacturing has been a
leading manufacturer of high quality picnic
table frames, park benches, grills, and fire
rings to parks and campgrounds for over
fifty years.
Commercial Recreation Specialists
SHANNON BROWER
415 INVESTMENT COURT
VERONA, WI 53593
877-896-8442
shannon@crs4rec.com
http://www.crs4rec.com
Commercial Recreation Specialists (CRS)
is headquartered near Madison, Wisconsin, with a Sales Office in New Jersey, and
serves customers around the world. CRS
specializes in recreation products and services designed specifically for commercial
clients. Founded in 1999 by Ron Romens
and Rich Wills, CRS performs a careful
analysis of each client’s location and business goals to provide recreation solutions
based on the unique needs of each client.
With over 50 years of combined industry
experience, CRS is not only an equipment
supplier for select vendors, but also offers
planning, design, installation, training and
operational services. CRS delivers unparalleled industry knowledge, with a track record
of proven success in the commercial recreation market. Satisfied clients include hundreds of resorts, camps, campgrounds & RV
parks, municipalities, schools & daycares,
YMCAs & JCCs, aquatics & fitness centers,
MWR facilities, cruise lines, zoos and other
recreation settings around the world.
Conestoga Log Cabins
DOLORES PRICE
246 NORTH LINCOLN AVENUE
LEBANON, PA 17046
800-914-4606
dprice@conestogalogcabins.com
http://www.conestogalogcabins.com
Conestoga is the largest supplier of log
cabin kits to the camping and resort
industries in the US and have earned the
hard-won trust and respect of campground
owners and resort purchasing and property
managers. Conestoga Log Cabins has
provided cabins, bathhouses, bunkhouses
and commercial buildings for KOA for over
15 years, with over 3,000 cabins sold. We
now offer Timberframe cabins along with
many other floor plans that are suited for
just about every need. Yogi Campground
has said, “these cabins rent between 95
and 120 times per year, and there is often
a waiting list. In our first year renting these
cabins, our return on investment was 40%50%. We cover the cost of our cabins in
less than 3 years. Conestoga Log Cabins
have dramatically increased our customer base. That in turn has increased our
ancillary revenues dramatically. When it
comes to return on investment, you can’t
go wrong with Conestoga Log Cabins.”
Darrell Hess & Assocates
DARRELL HESS
367 DELLWOOD ROAD
BUILDING E-2
WAYNESVILLE, NC 28786
828-452-1535
hess@campgroundsforsale.com
http://www.campgroundsforsale.com
Campground sales
Foamula Products Inc.
RITA CASTEEL
3020 GRAND PRIX FARMS ROAD
WELLINGTON, FL 33414-6835
561-818-4206
rita@vizers.com
http://www.vizers.com
VIZERS are fun, colorful, one size fits all,
never stain or smell. Custom interchangeable logos and snap on charms! Best of all
- they FLOAT!
Gerber Tables
(a division of Nexgen LLC)
JEFF URSO
2917 LATHAM DRIVE
MADISON, WI 53713
800-393-9923
sales@gerbertables.com
http://www.gerbertables.com
Manufacturing since 1969: Picnic Tables,
Park Benches, Bike Racks, Park Grills,
Fire Rings, Trash containers and Fire
Starter Products.
Independence Bank
DEBBIE CALLAHAN
PO BOX 2900
HAVRE, MT 59501
406-265-1241
deborahh@ibyourbank.com
http://www.ibyourbank.com
Independence Bank is a premier lender for
campground purchases, refinances, cabin/
lodges financing and improvement loans
Jamestown Advanced Corporation
ELIZABETH CALDWELL
2855 GIRTS ROAD
JAMESTOWN, NY 14701
800-452-0639
ecaldwell@jamestownadvanced.com
http://www.jamestownadvanced.com
Jamestown Advanced Products is a
manufacturer of commercial site amenities
for campgrounds, parks and recreational
areas. Product line consists of RV power
outlets, campfire rings, grills, dog park
equipment, picnic tables and more!
King Supply Company
PAUL BOUTIETTE
9 MAIN STREET
SUITE 1F
MANCHAUG, MA 01526
888-852-5340
paulb@kingsalesgroup.com
http://www.kingsupply.com
Our roots began as a family campground
in 1986 operated until 2008, accompanied
by a strong maintenance background for
15 years prior to our entry into the campground industry. Our foundation gave us
a full understanding of the maintenance
needs of campgrounds, camps, parks
& playgrounds. Over the years we have
grown to include products for general
building restroom facilities and general
maintenance. We carry quality products
at deep discount pricing. We buy factory direct when possible and pass those
savings on to you. No order is too large or
too small! We are innovative and always
looking for new products to carry.
Leavitt Recreation &
Hospitality Insurance
CHRIS HIPPLE
942 14TH STREET
STURGIS, SD 57785
800-525-2060
chris-hipple@leavitt.com
http://www.lrhinsurance.com
We specialize in resort, campground and
hospitality business throught the nations.
Coverage designed exclusively for your
industry coupled with exceptional customer
service
McNeil and Company, Inc.
STEPHANIE ROTHERY
PO BOX 5670
CORTLAND, NY 13045
800-822-3747
info@mcneilandcompany.com
http://www.mcneilandcompany.com
McNeil & Company provides quality outdoor and recreation insurance for guides,
outfitters, resorts, lodges, RV parks and
campgrounds. The AdvenSure Insurance
Program provides coverage plans for the
outdoor recreation and hospitality industry,
insuring a wide variety of business sectors
including: archery ranges/pro shops, bed
and breakfast, dog trails, dude ranches,
freshwater marinas, hunting and fishing
lodges, hunting leases and hunting clubs,
RV parks and campgrounds.
Nextiva
MARY MILLER
8800 EAST CHAPARRAL ROAD
SUITE 300
SCOTTSDALE, AZ 85250
480-499-4686
mmiller@nextiva.com
http://www.nextiva.com
Nextiva is the fastest growing cloud communications provider in the U.S. We deliver voice, video, mobility, IM, and presence
on any device.
Outdoor Insurance Group
GLENN SUDOL
1371 HECLA DRIVE
SUITE E
LOUISVILLE, CO 80027
303-951-5050
gsudol@oigcorp.com
http://www.oigcorp.com
Outdoor Insurance Group is a specialty
insurance agency for the outdoor
hospitality and recreation market.
Pelland Advertising
PETER PELLAND
25 DEPOT ROAD
HAYDENVILLE, MA 01039
800-848-0501
plpelland@pelland.com
http://pelland.com
Longer than any other company in the
industry, Pelland Advertising has been
committed to serving the marketing needs
of family campgrounds. Turn to us for the
best in responsive Web technology, brochures, rack cards, site maps, and social
media content. Essentially, our business
involves generating new business for
you through a consumer-friendly mix of
technical expertise, extensive graphic
design skills, and an intuitive approach to
marketing.
Phelps Honey Wagon
JAYLENE SHANNON
158 WHISKEY SPRING ROAD
DILLSBURG, PA 17019
800-463-3707
info@phelpshoneywagon.com
http://www.phelpshoneywagon.com
Since 1970 our product line offers RV
parks and campgrounds the most efficient
and economical method of providing full
hookups to all your sites
Philadelphia Insurance Companies
MARY KATE CORNELL
ONE BALA PLAZA
SUITE 100
BALA CYNWYD, PA 19004
800-873-4552
phlysales@phlyins.com
http://www.phylins.com
Philadelphia Insurance Companies
designs, markets and underwrites standalone Campground and RV park operators,
incorporating value-added coverages and
services. PHLY is rated A+ by A.M. Best
Company
Poochie Pets
CHERYL PETERSEN
1280 HOPMEADOW STREET
SUITE A
SIMSBURY, CT 06070
860-408-9003
cheryl@poochie-pets.net
http://www.poochie-pets.net
Poochie-Pets manufactures and distributes
practical and innovative pet products for
active families and their pets
Southeast Publications
BRIAN MCGUINN
7676 B PETERS ROAD
PLANTATION, FL 33324
800-832-3292
contactus@southeastpublications.com
http://www.southeastpublications.com
Since 1986 we have been providing the
BEST full color Guest Guide Directories,
rack cards, specialty advertising promotional products and commercial printing. All
RV resorts that use our Guest Guide services get a free large format banner and a
listing on our MobileRVing search engine.
Steradian Technologies
KASSIE RICHARDSON
643 FERRY STREET
LAFAYETTE, IN 47901
765-420-9201
kassie@steradiantech.com
http://www.steradiantech.com
Let Steradian Technologies help you set
up your laser tag field. We have more than
a decade of experience in the laser tag
industry, and can help you navigate the
technical, marketing, and logistical challenges of starting a laser tag business or
adding laser tag to your existing entertainment offerings. Our goal is to provide your
field with the top-notch gear and product
support you need, without pushing restrictive contracts or unnecessary purchases.
Your success is our success.
Telamode, Inc.
ALLAN & SUSAN MILLWARD
PO BOX 5298
MASSENA, NY 13662
800-263-2951
telamode@telamode.com
http://www.telamode.com
Telamode manufactures,
formulates and distributes Eco-Logo
Certified products. They deodorize, clean
and digest fat, oil and grease found in RV/
Septic tanks and grease traps. Telamode
distributes water-free urinals.
TengoInternet, Inc.
CATHERINE DESTASIO
1717 WEST 6TH STREET
SUITE 215
AUSTIN, TX 78703
cdestasio@tengointernet.com
http://www.tengointernet.com
TengoInternet is the largest provider of
commercial-grade wireless network solutions to the outdoor hospitality industry,
serving more than 850 locations and a
million users throughout North America.
Utility Supply Group
WADE ELLIOTT
26519 BOND RD NE
KINGSTON, WA 98346-8476
800-800-2811 wade@go-usg.com
http://www.go-usg.com
National provider of RV pedestals and boxes. Electric meters, wire and distribution
load centers are also available. USG sells
the Xlerator hand dryer in KOA yellow. The
Xlerator not only dries your hands, but will
save you about 90% over paper towels
Your Electrical Solutions
KATHY GROZENSKI
2737 BROWNING DRIVE
LAKE ORION, MI 48360
248-391-2400
kathy@yourelectricalsolutions.net
http://www.yourelectricalsolutions.net
Your Electrical Solutions focuses on the
electrical needs of RV Travel Parks and
Manufactured Home Communities. Through
this dedication and experience, we have
developed an in-depth knowledge of what
our customers need to know as they make
purchase decisions. Our expertise offers
ideas and solutions that allow you to effectively plan for the future as you maintain
and upgrade your facilities. As electrical
specialists, we can help you get exactly
what you need without overspending. Specific needs obviously vary throughout the
country. Our staff of specialists are trained
and experienced in local utility requirements
and electrical inspection standards. Property
managers and park owners throughout
North America rely on us for sound advice
and specifications. As a master distributor
for many respected manufacturers, we can
determine the best solutions from a wide
variety of quality products.
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Page 1
Heavy Duty American Made
Campground Equipment
How Important Do You Rate WiFi?
WiFi is no longer a luxury... it’s a necessity
Five years ago, a traveler was likely to have one laptop.
Now a family of travelers may have multiple computers,
smart phones, tablets and a gaming console—all
needing to connect with WiFi. Are you rating the
importance of WiFi as high as your guests?
Picnic table frames,
fire rings & grills at
competitive prices.
At TengoInternet, we believe that reliable equipment, coupled with awardwinning service and support are critical for success. Let us help you design,
deploy and support a network that will make your guests happy and take
away your WiFi headaches.
90-Day Money Back Guarantee
We are so confident in our WiFi Solutions that we offer a 90-day money
back guarantee with every network purchase. If the network fails to perform
as represented, TengoInternet will refund 100% of your purchase price
2010/2011
P.O. Box 85 • Chadwick, IL 61014
Sales@Chadwickmfg.com
Call toll free or
visit our website
to receive a
free catalog.
800.732.4602 • www.Chadwickmfg.com
Supplier
of the Year
512.469.7660
|
sales@tengointernet.com
|
www.tengointernet.com
!
SOUTHEAST PUBLICATIONS AD
KOA Owners Association
Birmingham, AL 35216
Printing Courtesy of Southeast Publications USA, Inc. • 4360 Peters Road, Fort Lauderdale, FL 33317 • (800) 832-3292 • www.sepub.com • www.rvingusa.com
3416 Primm Lane