- Festiva

tlantic Beach
Peppertree A
2009 ANN UAL REPORT
Table of Contents
Introduction / Contact Information ............................1
Our Resort Growth ...........................................................2
Family of Resorts ...............................................................3
Festiva Adventure Club ...................................................4
Loyalty Program ................................................................5
On the Cover
Peppertree Atlantic Beach is a favorite family destination for many of our members, year
after year. The quiet coastal town is small enough to feel like you’re returning home, yet there
are plenty of attractions, events and activities to keep you busy during any season.
On the property, the resort has a thriving activities department with fitness classes such as yoga
and water aerobics, crafts for all ages, a weekly pig-pickin’, beach rentals and enough
pools (indoor and outdoor) to keep your water wings on throughout the year.
Several events draw crowds to the Atlantic Beach area all year, and you couldn’t ask for a
better home base than Peppertree Atlantic Beach if you are interested in checking out the many
fishing tournaments, boat races and shows, seafood festivals, craft fairs, concerts and more!
History and marine life are the focus of many local attractions that are available year round
to visitors. Lighthouses and historic waterfront towns are a must-see along with famous
sites such as Fort Macon, Cape Lookout National Seashore, the North Carolina Maritime
Museum and the North Carolina Aquarium at Pine Knoll Shores, for which you can get
discounted tickets from Peppertree Atlantic Beach.
No matter what draws you to the area, Festiva will welcome you and your family to Peppertree
Atlantic Beach any time of year. Contact owner services today to schedule your visit to
Festiva’s jewel of the Crystal Coast.
Interval International Designations ............................5
Festiva Resorts ....................................................................6
Owner Referral Program ..............................................14
Owner Services Department ........................................14
Frequently Ask Questions .............................................15
Corporate News ................................................................16
Technology Update ..........................................................17
Dear Festiva Member,
e would like to wish you a happy 2010 and take some time to reflect on some of the events and
changes that took place within Festiva throughout 2009. Like all industries, businesses and individuals,
we have seen the impact of the struggling economy this year and we have taken actions to protect
our members, employees and properties while responsibly conserving our funds so that we can
come out on top once the economy recovers. We have faith that improvements will continue into 2010 and
that we will continue to grow as a company and expand vacation options for all of our members. The coming
year is particularly special as we will be celebrating our 10th anniversary throughout the year.
W
Like last year, we have decided not to mail the annual report to all members as we have done in the past; instead
we have made the report available to members on our website and have only printed a small amount. There
are several reasons for this change; primarily, to keep up with the digital age in which we all live today, to
be more environmentally friendly, and to save costs on printing and postage.
The Festiva Adventure Club (FAC) has grown to more than 17,000 members at the end of its third full calendar
year. Members continue to enjoy the flexibility and wide variety of vacation options offered through this
points-based club.
Towards the end of 2009 we launched a new benefits program for FAC members with 8,000 or more annual
points. The Loyalty Program is our way of saying thank you to these members by offering several new benefits and
amenities to further enhance your vacation experience. More information is available in the Loyalty Program
section of this report.
In an effort to provide more information and to better connect with our members and guests, we have increased
our internet presence over the last year with several new resort websites, destination blogs and a few social
media profiles. Read the Technology section to see where you can find us online.
The Festiva Charitable Fund was created in 2006 so that our employees can continuously give back to the
communities where our resorts are located. Despite the recent tough economic times, employees at Festiva
continued to show their true spirit of giving throughout the year. You can read about several organizations that
benefited from the Charitable Fund this year in our Corporate News section.
As always, we are happy to continue to increase benefits for our members, and 2009 was a very successful
year in that aspect. We hope that you will take advantage of everything we have to offer as we strive to make
2010 our best year ever.
Sincerely,
Donald K. Clayton, R.R.P., Chief Executive Officer
Festiva Officers
Donald K. Clayton, R.R.P., Chief Executive Officer
Herbert H. “Butch” Patrick, Jr., President
Denny Brisson, Senior Vice President of Marketing
Richard Hartnett, Senior Vice President of Sales
Dessie Laster, Senior Vice President / Chief Financial Officer
Yvette Smith, Senior Vice President / Treasurer
Will Horton, R.R.P., Senior Vice President of Resort Operations
Tobias A. Weas, Esq., R.R.P., Vice President of Government
Relations / General Counsel
Contact Information
Festiva Owner Services & Reservations
Toll-free:
866-933-7848
Fax:
828-254-5297
E-mail:
ownerservices@festiva.travel
centralreservations@festiva.travel
Peppertree Vacation & Travel Club Reservations
Toll-free:
888-737-7373
Festiva Finance Department
(for assistance with your installment/loan)
Toll-Free:
888-576-7331
Email:
finance@festiva.travel
Corporate Headquarters Phone: 828-254-3378
Corporate Headquarters Fax:
828-254-2285
Our Mission
Our Mission is to be an international leader in the hospitality and
timeshare industry by providing superior products and services to our
owners while providing opportunity for personal growth, development
and financial rewards for our employees.
Our Core Values
#1. Treat others as you would like to be treated.
#2. Do it because it is right.
#3. Be financially responsible.
#4. Consider everyone your decision will affect.
#5. Be better today than yesterday.
Published annually by Festiva Hospitality Group, One Vance Gap Road, Asheville N.C. 28805
Herbert H. Patrick, Jr., President
F e s t i v a
A n n u a l
R e p o r t
2 0 0 9
1
Our Resort Growth
2000
Ellington at Wachesaw Plantation East
2001
2005
Sandyport Beaches Resort
Windjammer Landing Villa Beach Resort
2002
The Atrium Resort
Church Street Inn
2003
The Cabins at Green Mountain
2004
Elite Island Yachts & The Cruise Club:
British Virgin Islands
Festiva Travel & Cruises
Zealandia (Corporate Office)
2007 cont.
Elite Island Yachts & The Cruise Club:
The Grenadines & St. Maarten
Main Street Inn
Paradise Harbour Club & Marina
Paradise Island Beach Club
Stormy Point Village
2006
Blue Heron Beach Resort
Festiva Adventure Club
2007
Festiva Sailing Vacations & Festiva Cruise Club:
The Abacos
Tamarack Resort
Peppertree at Thousand Hills
Blue Ridge Village
Peppertree Atlantic Beach
Peppertree Ocean Club
Sands
Sandpebble Beach Club
Sea Mystique
Wild Wing
Inventory acquired but not managed
by Festiva Resorts:
Laurel Point
Peppertree Maggie Valley
Outer Banks Beach Club
Peppertree by the Sea
The Yachtsman
Ocean Gate
2008
Frenchmen Orleans
Rangeley Lake Resort
Southcape Resort & Club
2009
Festiva Sailing Vacations & Festiva Cruise Club:
Cancun/The Yucatan
St. John
Management Contract: Ocean Gate at Hibiscus
65000
60,220
60000
55,545
To t a l N u m b e r o f F e s t i v a M e m b e r s
55000
58,440
50000
45000
40000
35000
30000
Our Membership Growth
25000
20000
18,417
23,350
15000
10000
5000
0
F e s t i v a
A n n u a l
R e p o r t
2 0 0 9
500
2000
1,200
2001
2,971
2002
5,381
2003
9,335
2004
2005
2006
2007
2008
2009
Family of Resorts
MAINE
Rangeley
WISCONSIN
MASSACHUSETTS
Mashpee
Wisconsin Dells
TENNESSEE
NORTH
CAROLINA
RANGELEY LAKE
RESORT
Rangeley, Maine
SOUTHCAPE
RESORT & CLUB
THE CABINS AT
GREEN MOUNTAIN
Mashpee, Massachusetts Branson, Missouri
STORMY POINT
VILLAGE
THOUSAND HILLS
Kill Devil Hills
Branson
Branson, Missouri
Banner Elk
Maggie Valley
Gatlinburg
Atlantic Beach
Branson, Missouri
North Myrtle Beach
Murrells Inlet/Garden City
Charleston
Hilton Head
LOUISIANA
St. Augustine
New Orleans
Orlando
Abacos
Paradise Island
Cancun
British Virgin Islands
MIRROR LAKE &
TAMARACK RESORT
Wisconsin Dells,
Wisconsin
LAUREL POINT
Gatlinburg, Tennessee
PEPPERTREE
MAGGIE VALLEY
Maggie Valley,
North Carolina
OUTER BANKS
BEACH CLUB
PEPPERTREE OCEAN
CLUB
PEPPERTREE BY
THE SEA
Kill Devil Hills,
North Carolina
North Myrtle Beach,
South Carolina
North Myrtle Beach,
South Carolina
CHURCH STREET INN
MAIN STREET INN
& SPA
FRENCHMEN
ORLEANS
Hilton Head Island,
South Carolina
New Orleans, Louisiana
Charleston,
South Carolina
BLUE RIDGE VILLAGE
Banner Elk,
North Carolina
SANDS
North Myrtle Beach,
South Carolina
THE
YUCATAN
PEPPERTREE
ATLANTIC BEACH
St. Maarten
U.S. Virgin Islands
Atlantic Beach,
North Carolina
SANDPEBBLE
BEACH CLUB
Surfside Beach,
South Carolina
OCEAN GATE RESORT BLUE HERON BEACH
RESORT
St. Augustine, Florida
Orlando, Florida
The Grenadines
SEA MYSTIQUE
WILD WING RESORT
Garden City,
South Carolina
Conway, South Carolina
ELLINGTON AT
WACHESAW
PLANTATION EAST
Murrells Inlet,
South Carolina
PARADISE HARBOUR
CLUB AND MARINA
PARADISE ISLAND
BEACH CLUB
Paradise Island,
Bahamas
Paradise Island,
Bahamas
THE ATRIUM RESORT FESTIVA SAILING
VACATIONS
St. Maarten, Netherland
Antilles, West Indies
St. Maarten, British Virgin
Islands, The Bahamas,
The Grenadines
3
Festiva Adventure Club
Festiva Adventure Club
In the third full year of the Festiva Adventure Club (FAC), we focused on improving the club for both new and existing members,
particularly in the areas of employee training and customer service. Our member base in the club has grown to more than 17,000
members with 27 resorts and five Festiva Cruise Club destinations.
One change we made to benefit all FAC members this year was the elimination of the $89 multiple reservation fee. You can
now make as many reservations as you wish for no additional fees. We also launched the Loyalty Program for members who
purchase 8,000 or more annual points. Please see the following page in this report for more details.
To keep our members informed and updated, we maintain a password-protected website exclusively for Festiva Adventure Club
members. See your welcome letter or contact the Owner Services department at 866-933-7848 or ownerservices@festiva.travel
for the password.
Visit www.festivaadventureclub.com for the following:
• Most current rules & regulations for the club
• Resort videos, photos and 360 degree virtual tours
• Detailed resort information including points charts
• Maintenance fee payments
• Reservation requests
• Frequently Asked Questions / video tutorial
• News, announcements and updates regarding the Adventure Club resorts and your membership
The Festiva Adventure Club was launched in the summer of 2006. It is a points-based vacation membership system that gives
members increased flexibility in many aspects when making their vacation plans.
Based on the number of points they have purchased, FAC members can:
• Make reservations at any of our 27 resorts and 5 Festiva Cruise Club destinations
• Stay in any size unit available
• Vacation any time of year available
• Take advantage of various stay lengths (3 and 4 night stays or 7 night stay)
• Take multiple weeks of vacation
• Accelerate points from future usage years
• Defer unused points to the following year (by December 15 of current year)
• Exchange a week long stay with any one of the thousands of Interval International affiliated resorts
As mentioned above one of the benefits of the Festiva Adventure Club is the ability for members to accelerate points from future
usage years to make reservations in the current year. For example, if a member has 4000 points to use in 2010 but the reservation
they desire requires 6,000 points the member can use points from the last year of their contract (accelerating points) to complete
the reservation. Members who have used their full allotment of points in a given usage year and wish to take another vacation can
also accelerate points from the final year of their contract.
F e s t i v a
A n n u a l
R e p o r t
2 0 0 9
Loyalty Program
Loyalty Program
We recently introduced a new program that offers exciting benefits to a select group of
members. Any Festiva Adventure Club member who has purchased a certain amount of annual
points is automatically a part of the Festiva Adventure Club Loyalty Program.
Members must register their account online to have access to any of the benefits in the
Loyalty Program. Visit loyaltyprogram.festiva.travel and follow the link provided to register
your account. You will need your Owner ID and your Validation Number to
complete registration.
Benefits of the Loyalty Program will vary depending on the number of annual points you
purchase. Available benefits include:
•
•
•
•
•
•
Exclusive Escapes
Relaxing Retreats
Accommodations Upgrades
Early Check-in
Late Check-out
Priority Phone Line
• Points Conversion
• Priority Reservation Windows
- Annual Allotment
- Accelerated Points Reservations
- Late Breaks
The most current information about the Loyalty Program including available
benefits by points level and resort and relaxing retreats calendars can be found
at loyaltyprogram.festiva.travel. From there please follow the link to register your
account for access to your benefits.
Interval International
Designations
The Festiva Adventure Club is proud to have a long-standing affiliation with Interval
International (II) so that our members have access to thousands of resorts worldwide. This
affiliation is also beneficial when members vacation to our own resorts as II has certain
standards of quality and service that must be upheld. The two highest designations awarded
to resorts each year are Premiere and Select.
Interval International Premier Resorts, the highest level of recognition, provide an
outstanding vacation experience, with state-of-the-art conveniences, and modern features
and appointments.
There are eight resorts in the Festiva Adventure Club family that were awarded this
designation in 2009 including:
•
•
•
•
•
•
•
•
Blue Ridge Village
Church Street Inn
Ellington at Wachesaw Plantation East
Peppertree Atlantic Beach
Peppertree at Thousand Hills
Rangeley Lake Resort
Stormy Point Village
Wild Wing Resort
Interval International Select Resorts provide a great vacation experience, and are
distinguished by a comfortable and home-like atmosphere.
Two Festiva Adventure Club resorts were awarded the Select designation in 2009:
• Cabins at Green Mountain
• Mirror Lake & Tamarack Resort
5
Festiva Resorts
N O RT H E A S T R E S O RT S
Rangeley, Maine
Rangeley Lake Resort
Rangeley Lake Resort is a paradise for outdoor lovers year round with every winter sport
imaginable in the colder months and plenty of hiking, water activities and wildlife viewing in the
warmer months. The cozy cabins at the resort are fully equipped and the staff will cater to
your needs to be sure you have everything to make your vacation comfortable and memorable.
Rangeley is a four-season destination in the heart of Maine’s western mountains. In the winter,
whether you want to participate or just watch, the Rangeley Lake Snowmobile Club presents
the annual Snodeo with demonstrations, antique snowmobiles, sleigh rides, chili/chowder
cook-off, an obstacle course, fireworks and more. Ski competitions and events last into the
spring in the area. Golf tournaments, concerts, parades and festivals are common in the
summer months while fairs, harvest festivals and more concerts fill up the area’s fall calendar.
Southcape
Resort &
Club
Mashpee, Massachusetts
Southcape Resort & Club
The Southcape Resort & Club, in the Southwestern part of Cape Cod, has all of the amenities that
visitors to this famed vacation destination would need. However, with just over an hour’s drive to
historic Provincetown at the opposite end of the Cape, a visit to the area should most definitely
include experiencing local events and activities.
Close to the resort, Mashpee Commons is a shopper’s haven any time of year with boutiques of
all kinds and plenty of cafes and restaurants. For the sports-minded, there are tennis facilities and
golf courses throughout the island, and fishing are great pastimes for warmer weather. The
Creative Arts Center in Chatham and the Cape Cod Museum of Art in Dennis have exhibits and
events throughout the year, and the Sandwich Glass Museum is a must-see. From October
through May, historic Highfield Hall presents Music at the Mansion with a series of concerts
and lectures focusing on a wide variety of genres. If you’re visiting Southcape in the winter,
you can hop from town to town on the Cape for holiday parades, concerts and plays.
sort
Rangeley Lake Re
F e s t i v a
A n n u a l
R e p o r t
2 0 0 9
Festiva Resorts
M I D W E S T R E S O RT S
Branson, Missouri
Cabins at Green Mountain
Stormy Point Village
Peppertree Thousand Hills
The Cabins at Green Mountain, Stormy Point Village and Thousand Hills are all located
in Branson. Each of these resorts provides a unique experience for members whether your
family is looking for a lakeside cottage, a cabin in the woods or a golf course view. All
three properties are in an ideal location for enjoying everything that Branson has to offer
all year long, from shows and entertainment to dining, theme parks and shopping.
In the spring of 2010, famed local theme park Silver Dollar City will kick off their 50th
birthday bash with a new water ride and plenty of fun festivities. The annual three-day
Super Summer Car Show in August will take you back in time to the days of Hot Rods and
Speedsters. In the fall, Branson honors veterans with a week long Veterans Homecoming
celebration that will take place November 7-14, 2010. For those of you who love the
holidays, this Midwestern town is brilliantly adorned from November 1 through December
31 for the Ozark Mountain Christmas which features themed performances, millions of
holiday lights, outdoor events and attractions and plenty of warm Ozark hospitality. As
you can see, no matter when you vacation, there’s always something to do in Branson!
marack Resort
Mirror Lake & Ta
Cabins at
Green
Mountain
Wisconsin Dells, Wisconsin
Mirror Lake & Tamarack Resort
The staff at Tamarack strives to exceed the expectations of owners and guests at each visit.
From the moment you walk in the door, you are not just a guest; you are part of our family,
and we want you to feel at home. There are plenty of activities at the resort to keep you busy
including campfires, wine socials and arts and crafts activities for both children and adults.
We welcome our owners and guests to take advantage of our extensive facilities including
indoor and outdoor pools, tennis, racquetball, basketball, and our fitness center. You can
enjoy the serenity of the grounds by taking a stroll through our walking paths to the waterfall
or navigating the lake in our paddleboats.
Tamarack Resort is located on the outskirts of Wisconsin Dells, close enough to enjoy the
fun but far enough out to enjoy the secluded beauty of the property in any season. Area
activities include the Crystal Grand Music Theatre, Dells Comedy Club, International Crane
Foundation and boat tours that feature the breathtaking sandstone bluffs of Wisconsin Dells.
For additional area information you can call the Visitor and Convention Center at
1-800-223-3557 or visit www.wisdells.com. We look forward to welcoming you as part
of our family. Our Wisconsin hospitality awaits you!
7
Festiva Resorts
M O U N TA I N R E S O RT S
Gatlinburg, Tennessee
Laurel Point
Laurel Point, a Festiva Adventure Club affiliate resort, offers the ideal mountain vacation
with its convenient location in popular Gatlinburg and the scenic backdrop of nearby Smoky
Mountain National Park. Whether you want to spend your time exploring the town or the
vast surrounding areas, there are plenty of events and activities to keep you entertained any
time of year.
Winter is magical in Gatlinburg with the Trolley Ride of Lights, Winter Tunes & Tales and
a New Year’s Eve Ball Drop celebration. Several festivals and celebrations take place
in the spring including the Holly & Shamrock Parade, Wildflower Pilgrimage, Ribfest &
Wings, Scottish Festival & Games and more. In addition to hiking and other outdoor activities,
summer visitors can enjoy parades, fireworks, Tunes & Tales and the local Craftsmen’s Fair.
Fall in the Smokies is ideal for leaf-peepers, and you can take in the colorful scenery with
an old-fashioned wagon ride. Regardless of when you visit, you’re sure to find a memorable
experience in Gatlinburg.
Maggie Valley, North Carolina
Peppertree Maggie Valley
Set high in the Blue Ridge Mountains, Peppertree Maggie Valley is a wonderful escape from
the ordinary. The resort is located across the street from The Maggie Valley Country Club,
the site of four North Carolina Open golf tournaments. The charming town of Maggie Valley
will win you over with its quaint shops, down-home restaurants and friendly faces. The
surrounding mountains will take your breath away with astounding views, vibrant colors
and cascading waterfalls.
Spring and Fall both bring Thunder in the Smokies, and we’re not talking about bad weather.
Maggie Valley hosts this motorcycle rally with live music and entertainment, bike shows and
more. The best part about this rally for bikers is that any direction to or from Maggie Valley
is a scenic route, so bring your bike and enjoy the ride! Auto-enthusiasts flock to this cozy
mountain town throughout the year for a variety of car and truck shows, and local talents
are displayed at several arts and crafts and quilt shows.
F e s t i v a
A n n u a l
R e p o r t
2 0 0 9
aggie Valley
Peppertree M
Laurel Poin
t
Banner Elk, North Carolina
Blue Ridge Village
A perfect place to get away from the everyday grind, Blue Ridge Village is set in the woods
of Banner Elk where you can unwind, relax and breathe in the clean mountain air. For snow
bunnies, there are several ski slopes just minutes away including Sugar Mountain and
Hawksnest Golf & Ski resort. Hikers can enjoy the breathtaking views from Grandfather
Mountain and Blowing Rock, particularly when the leaves are at their peak color in the fall.
Canoers and kayakers can take a leisurely float down one of the nearby rivers, or can test
their skills with level III rapids in the summer. For a bit of art, culture and shopping, the
college town of Boone is just a short drive away.
In addition to the many activities and attractions that are always available in the area, there are
several events that draw visitors year after year. Ski clinics and races at Sugar Mountain are
worth checking out in the winter. In the spring, nearby Wilkesboro hosts MerleFest, a family
friendly music festival celebrating traditional, roots-oriented sounds of the Appalachian
region including Bluegrass, Old-time, Americana, Country and more. The Grandfather
Mountain Highland Games in July features music, crafts, food, athletic competitions and
more to foster and restore interest in Scottish Clans and Gaelic Culture. In the fall, the
Woolly Worm Festival brings together nearly 20,000 people for this unconventional
celebration of the brown and black furry caterpillar that is said to determine the weather for
the upcoming winter. Visit Banner Elk in 2010 and make the mountains your home away
from home!
Festiva Resorts
S O U T H E A S T R E S O RT S
New Orleans, Louisiana
Frenchmen Orleans
With so much to choose from in New Orleans, even a weeklong stay can have a packed itinerary.
Whether you want to hit all of the hot tourist spots, attend one of the many famous festivals
in the Crescent City, or explore the clubs and restaurants of the local neighborhoods, you’ll
have a unique experience each time you return to the Frenchmen Orleans. The Frenchmen
Street area has become one of the most popular off-the-beaten-path neighborhoods in the
city. Locals and tourists alike flock to the many bars, restaurants, shops and galleries, and
there’s often a festival or parade just steps from the resort.
Of course, any time you visit New Orleans there will be an event, parade, festival or celebration
somewhere in the city. Mardi Gras festivities start shortly after the New Year in 2010, with
events running from January 6 until February 16. Spring brings the French Quarter Festival
during a long weekend in April, and the Satchmo SummerFest will draw Jazz lovers from
all over in August. Halloween in New Orleans is spooky, but you shouldn’t miss the Voodoo
Experience in late October with world-famous musicians and entertainers from all genres.
No matter what time of year you head south for a stay at the Frenchmen Orleans, you are
sure to be welcomed by music and celebration.
Orlando, Florida
Blue Heron Beach Resort
If you’re looking for a family-friendly vacation and want to give your children memories to
last a lifetime without spending your life savings, the Blue Heron Beach Resort in Orlando is the
perfect home base for visiting all of Disney’s theme parks and any other area attractions. With
views overlooking Lake Bryan’s sunrise on one side and Downtown Disney’s fireworks on the
other, you couldn’t ask for a better view. The accommodations are spacious with enough sleeping
space for a family of eight to ten along with a fully equipped kitchen for skipping on the high
prices at the theme parks and eating a few meals in.
Of course, there’s plenty to enjoy in the Orlando area any time of year. Most people who flock
to this area immediately head to Disney’s theme parks, and with so much to do and new features
such as the Manta at Sea World. This popular attraction features 10 stunning aquariums that
immerse visitors in a variety of sea life, as well as a one-of-a-kind roller coaster that simulates
the experience of riding on a Manta Ray’s
belly. For a more adult-oriented celebration,
Epcot Center hosts the famous International
Food & Wine festival from late October
through mid-November each year.
Frenchmn
Orleans
If you step away from the theme parks, there’s still plenty to
see and do in the Orlando area. Sports fans are always kept happy with the Citrus
Bowl on New Year’s Day and more low-key events like the Houston Astro’s spring training,
college baseball and football and Orlando Magic NBA games. For the more arts-oriented, there
are plenty of art shows, music festivals, film festivals and more all year long.
St. Augustine, Florida
Ocean Gate at Hibiscus
Just a two-hour drive from the Blue Heron, this beach front property in historic St. Augustine is
the newest addition to Festiva’s family of resorts. Escape here to enjoy the quiet beach just steps
from your villa along with the swimming pools, tennis courts and other amenities at the resort.
When the charm and history of St. Augustine and the surrounding areas coax you from your
beachside retreat, you will not be disappointed. The unique shops, horse-drawn carriage tours,
living history museums, historic fort along with plenty of dining, sports and other sightseeing
ventures will have you planning for your next trip to Florida’s northeast coast before you leave.
The ideal climate for year round activities is just one of the factors that draws visitors to this area
in all seasons. Cure your cabin fever in the spring with the Lighthouse Festival in March, a
Garden Show and an Arts & Crafts Festival in April, and the Gamble Rogers Folk Festival in
May. The heat of summer is great for lounging on the beach, but be sure to get out in the evenings
to enjoy the culture of the city. First Friday Art Walks are a great way to get to know the area and
its local artists on the first Friday of every month. To really get to know the locals and their
talents, check out Uptown Saturdays on the last Saturday of every month with live entertainment,
book signings, refreshments and more. AAA recently named St. Augustine as one of the top 12
destinations in the country for the winter holidays, and not just because of the mild weather.
Nights of Lights last from mid-November through the end of January each year as the city
opens its doors and turns on millions of lights in the evenings for tours that celebrate the
city’s history.
9
Festiva Resorts
CAROLINA COAST
From Hilton Head Island, S.C., to Kill Devil Hills, N.C., the highest concentration of Festiva
Resorts properties lies along 500 miles of the Carolina Coast. Whether you’re looking for a
family beach vacation, a golf retreat, a taste of history or a romantic weekend, Festiva’s
coastal resorts have the answer.
Hilton Head Island, SC
Main Street Inn
Hilton Head Island is a location like no other. It was developed to highlight its natural
environment with 12 miles of pristine beach, salt marshes teeming with wildlife, ancient live
oak trees and maritime forests so lush that you may forget that the island is also quite busy
with golf courses, shopping, restaurants and plenty of local events and activities. Hilton
Head boasts more than 40 championship golf courses and was used as a filming locale for
The Legend of Bagger Vance starring Will Smith. If you’re not a golfer, there are 50 miles
of biking and walking trails, 300 tennis courts and plenty of kayaking, fishing, historical
tours and much more.
Spring is a gorgeous time to be on the island as the weather hasn’t gotten too hot and it’s
warm enough to enjoy a variety of activities. The annual Wine & Food festival spans two
weeks in March, and the Verizon Heritage golf tournament fills up a week in mid-April.
Summer is perfect for cooling off with a trolley tour, kayaking or participating in any of the
local beach events. Cooler fall weather is perfect for all sports and outdoor activities, and
from mid-November through the end of January, Holidays on Hilton Head Island celebrates
all things seasonal with concerts, home tours, arts festivals, light displays and even a snow
day. Throughout the month of February, experience the unique culture and traditional way
of life of Hilton Head’s native islanders with the Gullah Celebration.
Charleston, SC
Church Street Inn
Just a couple of hours north of Hilton Head, Festiva’s Church Street Inn is located in the
heart of historic Charleston. The townhouse units overlook Market Street where tourists and
locals keep vendors, shops and restaurants busy year round. You can easily spend a full week
F e s t i v a
A n n u a l
R e p o r t
2 0 0 9
Outer Banks Be
ach Club
(or longer) exploring the shops,
museums, galleries and historic neighborhoods that are an easy
walk from the property; however, there are plenty of attractions to explore just outside of
downtown Charleston such as the U.S.S. Yorktown aircraft carrier, several beaches, historic
plantations and more.
Charleston is famous for its well-preserved historic district but there are plenty of events
that showcase the city’s modern culture and progressive arts. One of the biggest events of
the year typically coincides with Valentine’s Day weekend, the Southeastern Wildlife
Exposition with conservation exhibits, wildlife collectibles and live demonstrations. Bring
your running shoes in March for the Cooper River Bridge Run, a 10-K race that has been a
Charleston tradition since 1978. This event draws more than 30,000 visitors for just one day.
Spring is one of the most beautiful times to visit Charleston, and there are plenty of events
to take in during this time including the Charleston International Film Festival, the Family
Circle Cup tennis tournament, home & garden tours, and more. The summer kicks off with
the Spoleto Festival which brings singers, dancers, musicians and other performance artists
from around the world. Don’t miss the Piccolo Spoleto festival during the same time but
with a more local flavor. The humid heat of the summer is made a little sweeter by lighter
crowds and plenty of indoor (air conditioned) sights such as museums, galleries, the
SC Aquarium and the iMax theater. Fall and winter bring pleasantly mild weather and
more home tours and plenty of holiday festivities including the famed Festival of Lights
at the James Island County Park.
Festiva Resorts
Myrtle Beach Area, South Carolina
Ellington at Wachesaw Plantation East
Sea Mystique
Peppertree by the Sea
Sands
Sandpebble Beach Club
Peppertree Ocean Club
Wild Wing Resort
Myrtle Beach is one of the most popular vacation destinations in the country so it’s only
natural that the highest concentration of Festiva’s properties is located in this area. Festiva
has seven properties in the Grand Strand vicinity ranging from family-friendly Ellington
at Wachesaw East in the fishing village of Murrells Inlet to several beachfront properties
including Sea Mystique and Peppertree Ocean club to a golfer’s paradise in charming
Conway at Wild Wing Resort.
There’s no shortage of attractions in the area from theaters and theme parks to museums and
music venues. Golfers love the multitude of courses and playing in the mild fall weather, and
shoppers can spend days bargain hunting at the many outlets in the area. Kids can get their
laughs at many area amusement parks, and the Atlantic Ocean makes for a nice playground
for the entire family. The Freestyle Music Park is one of the area’s newest theme parks with
rides and attractions for all ages set to music that will keep your feet tapping. The Society of
Stranders hosts shag festivals in North Myrtle Beach including Spring Safari in April and the
Fall Migration in September so bring your dance partner and cut a rug with the best of them.
Whether you want to catch the big one deep sea fishing off the coast, be dazzled by the stars
at the Carolina Opry or sample as much deliciously fresh seafood as your belly can handle,
you and your family will be delighted and amazed at what the Myrtle Beach area offers all
year long.
Atlantic Beach, NC
Peppertree Atlantic Beach
Just a few hours north of Myrtle Beach, the Crystal Coast of North Carolina is a relatively
quiet seaside enclave where you and your family can relax and enjoy the beach alongside the
locals. There’s plenty to do at Festiva’s Peppertree Atlantic Beach resort including a variety
of activities for all ages, indoor and outdoor pools, tennis courts and beach access, but it’s
worth getting out and about to explore the area’s sights and attractions. All year long the
N.C. Aquarium in Pine Knoll Shores offers special events along with their fascinating
exhibits. Whether you are a novice fisherman or an expert angler, you can sign up for a
fishing school or charter your own boat for some deep sea action. Along with the activities
available year round, there are some events that are worth keeping in mind when planning
your next visit to the Crystal Coast.
The year starts off with a splash as those brave enough to stand January’s icy waters participate in
the Penguin Plunge that benefits a local charity. In early spring, come to the N.C. Seafood
Festival Funfest with your dancing shoes and a hearty appetite to help raise funds for the fall
event. The weather in April and May is perfect for outdoor events of all kinds, including
Beaufort’s annual Food & Wine weekend and the Kentucky Derby Extravaganza. Arts &
Crafts shows and home tours are abundant during the summer months, and October brings
the anticipated N.C. Seafood Festival with fishing competitions, sailing competitions, a boat
show and of course, plenty of fresh and delicious seafood.
Kill Devil Hills, NC
Outer Banks Beach Club
History buffs, beach bums and bargain shoppers alike love North Carolina’s Outer Banks for
offering sights and attractions for a wide variety of interests while maintaining its natural
beauty and small town charm. Kill Devil Hills is home to the Wright Brothers monument
with nearby pristine beaches and natural habitats along with outlet stores to provide retail
therapy. At the end of a day of sightseeing, shopping or relaxing at the beach, the Outer
Banks Beach Club is the perfect place to rest before going out for or cooking in some of the
freshest seafood you’ll ever find.
Spring is always a great time to visit the beach as the weather warms up and the crowds
haven’t yet reached their peak. Book early for the OBX Taste of the Beach this March and
enjoy four days of food and wine, and stick around for the state’s largest St. Patrick Day
Parade in Nag’s Head. April brings visitors in on two wheels with the OBX Bike Rally and
Bike Week. The summer flies high with the 38th Annual Hang Gliding Spectacular in May,
and don’t forget to check out the Lost Colony production in its 73rd anniversary season from
May through August. Duck’s Summer Music Series every Tuesday and Thursday from June
29 through August 5 are a great way to relax in the cool evening air. Kick off July 4th
weekend with a sand sculpture competition before taking in the local fireworks. Fall is full
of art shows, races for the fitness fanatics and holiday events from Thanksgiving through the
New Year, so start planning your 2010 Outer Banks escape today!
11
Festiva Resorts
C A R I B B E A N R E S O RT S
Caribbean
Paradise Harbour Club & Marina
Atrium Resort & Spa
Paradise Island/Nassau, Bahamas
Paradise Harbour Club & Marina
t
Atrium Resor
There’s a reason it’s called Paradise, and a vacation to our Bahamas resort will show you
that the ideal climate and relaxed attitude of the islands are just two reasons to return again
and again. The Paradise Harbour Club & Marina offers plenty of amenities and activities to
guests, and the friendly staff can assist you with all of your needs while on the island. Relax at the
resort’s on-site restaurant, the Columbus Tavern, or stroll across the street to lounge on worldfamous Cabbage Beach. Close to the resort, take your pick of two 18-hole golf courses or spend
the day exploring nearby Atlantis Resort & Casino.
Downtown Nassau can be reached by the resort’s water taxi so that you can explore the bustling
Straw Market, snack on fresh conch, and visit some of the city’s historic buildings and forts.
Other nearby excursions can take you swimming with the dolphins, snorkeling in the clear
Caribbean Sea or making new friends on a booze cruise.
Your visit can be even more memorable if it coincides with one of the festivals or events that
show the true colors of Bahamian culture and people. You may have heard about the national
festival Junkanoo, a tradition dating back to the 16th or 17th century when slaves were given
several days off for the Christmas holiday. The origin of the word is as obscure as the parades and
costumes of the celebrations are colorful. Junkanoo parades happen throughout the year on
important dates, two of the largest being Boxing Day (Dec. 26) and New Year’s Day. Labour
Day and Bahamian Independence Day (July 10) also feature Junkanoo celebrations similar
to Mardi Gras in that there are different troupes (like Mardi Gras krewes) that flaunt different
costumes within a chosen theme. The troupe with the best theme can win thousands of dollars, so
the costumes are sure to dazzle and impress. But don’t oversleep, because Junkanoo parades
begin around 2 a.m. and end at dawn. If you miss one of the parades visit the Junkanoo
Expo, a new attraction at Nassau’s waterfront that features artwork, crafts and souvenirs
inspired by this uniquely Bahamian festival.
F e s t i v a
A n n u a l
R e p o r t
2 0 0 9
& Spa
Paradise Harbo
St. Maarten, Netherland Antilles
ur Club & Mar
ina
Atrium Resort & Spa
The smallest land mass to be owned by two countries (France and the Netherlands),
St. Maarten is a 37-square-mile piece of paradise that offers vibrant culture, world-class duty
free shopping, a variety of delicious cuisine, pristine beaches and a year-round tropical climate.
Festiva’s Atrium Resort & Spa is located on the Dutch side of the island in Simpson Bay,
convenient to the airport and plenty of shopping, dining and sightseeing and close to the
Caribbean’s largest lagoon.
With spacious rooms, a view of the Caribbean Sea, a restaurant and bar adjoining the property
and a brand new full-service Salon & Spa, you may not want to leave the property once you
arrive. However, there are so many things to do on the island that you will feel compelled to
get out and explore a bit.
You can take in the most popular festival on the island in two parts – the Caribbean Carnival
is celebrated during Lent on the French side of the island and for 17 days during April on the
Dutch side. If you want to see what the people of St. Maarten are really about, then a visit
during this exciting time of music, dancing, food, costumes and overall celebration will
titillate your senses and keep you coming back for more. Of course, any time of year that
you visit you can experience all that St. Maarten has to offer. Spend the days soaking up the
sun on its 37 beaches and choose from every water sport imaginable. To keep the party going
after dark there are plenty of bars, clubs and 12 casinos (on the Dutch side). No matter what
your interests are, there will be something for you to enjoy here!
Festiva Resorts
F E S T I VA S A I L I N G VA C AT I O N S
& F E S T I VA C R U I S E C L U B
Festiva Sailing Vacations and the Festiva Cruise Club added two exciting destinations in
2009. In November, we began setting sail out of northern Cancun. This itinerary explores the
coastal islands of Isla Mujeres, Isla Contoy, Boca Iglesias and the exciting beaches of Cancun.
Our week sailing the waters of the coast of Cancun will give you a taste of the excitement of
Cancun and will also introduce you to some of the region’s more remote islands, pristine
beaches and fantastic snorkeling. Throughout the route you will experience historic ruins
and spectacular underwater wildlife unique to this region.
Members of the Festiva family who are not part of Festiva Cruise Club have the opportunity
to reserve a cabin for two with Festiva Sailing Vacations once every four years. This can be
done through exchanging your home resort week or Adventure Club points and paying only
the all-inclusive fees. Alternatively, you can purchase a charter at a 15% discount off of our
normal charter pricing if you do not wish to trade your week or use your points.
This new base has one major advantage over our other current destinations: ease of access.
The Cancun Airport International (CUN) offers multiple direct flights from all of the major
U.S. hubs. With affordable pricing and air travel that can be as little as two to three hours
from the U.S., we hope this will offer a more convenient and cost-conscious option for many
of our members.
At the request of many of our members and guests to explore some of the other locations in
the Virgin Islands, we have created a USVI itinerary which departs from our main base in
Nanny Cay, Tortola. On this charter, we highlight the beauty and allure of St. John along
with a few of the hotspots in the British Virgin Islands which make this region of the
Caribbean a sailor’s paradise.
With two thirds for St. John made up of national park, this popular destination is recognized
as one of the most beautiful islands in the Virgin Islands. It's the smallest, quietest, least
populated and most secluded of the three U.S. Virgin Islands. That's not to say there isn't
plenty to see and do, like catching rays from 44 beaches, snorkeling, taking eco-hikes,
shopping for local handicrafts and sipping on frosty blender drinks to start.
St. John will be our central point throughout the charter with excursions over to St. Thomas
as well as Jost Van Dyke and other favorites of the British Virgin Islands.
13
Share the Adventure
Member Referral
Festiva continued to offer its Share the Adventure
program in 2009. Share the Adventure is a great
way for all of our members to introduce their
friends and family to the unique vacation
experiences offered by Festiva. Owners are
rewarded by receiving 500 Adventure Club points or $100 in maintenance fee credits.
Getting that credit is as easy as 1, 2, 3!
1. Simply submit your referrals while you are vacationing at a Festiva location or e-mail
our referral department at ownerreferrals@festiva.travel and we’ll be happy to help
you get started.
2. We will then contact your special guests and invite them to take advantage of a 3-day,
2-night getaway to their choice of several selected locations in the Festiva network. We
will even give your guests a $75 dining certificate to enjoy during their stay. Your referral
guests are only responsible for a non-refundable $99 deposit. During their stay, we will
introduce them to the exciting adventures available through the Festiva Adventure Club
and give them the opportunity to join our family for years of unforgettable vacations.
3. When your referral guests complete their presentation of Festiva Resorts, regardless of
the outcome, you will receive your credits!
To get started, simply call 888-569-3378 to speak with one of our friendly referral specialists.
You can also visit our online referral section at www.festiva.travel for up to date information
and downloadable content to help you make the most of your referral program!
Don’t forget to check our website often for upcoming member and Referral Special Events.
Share the fun, share the memories, Share the Adventure!
Owner Services
The Festiva Owner Services department is based in our corporate headquarters in Asheville,
N.C. Representatives from this department are available to assist all owners and members
with issues regarding maintenance fees, reservations, resort information, and questions
about your contract or usage.
F e s t i v a
A n n u a l
R e p o r t
2 0 0 9
Each representative has a solid knowledge of all aspects of Festiva Hospitality Group
including all departments in our corporate office and information specific to each resort and
its location. They have a full understanding of the intricacies of weeks ownership, the Festiva
Adventure Club, Festiva Sailing Vacations and the Festiva Cruise Club. They maintain
strong working relationships with employees in our corporate office, on the sales teams, at
the resorts, and at all of our exchange and other affiliate companies.
Along with a great understanding of the vacation ownership industry as well as all levels
of Festiva, the Owner Services team is committed to providing the highest quality customer
service experience to all of our members. There have been great improvements within this
department in the last year, including but not limited to increasing staff to better handle our
increased membership.
Owner Services Current Hours (as of December 2009)
Monday – Thursday
Friday – Saturday
CLOSED SUNDAYS
Toll-free:
Fax:
E-mail:
Reservations:
9 a.m. – 6 p.m. EST
9 a.m. – 5 p.m. EST
866-933-7848
828-254-5297
ownerservices@festiva.travel
centralreservations@festiva.travel
CSA Annual Vacation Ownership Insurance
For just $59 a year, CSA’s Annual Vacation Ownership Insurance protects you before,
during, and after your trip.
Even the best-planned vacation can be impacted by the unexpected:
• You or a family member develops an unexpected health problem, causing
everyone in your traveling party to cancel their trip.
• A snowstorm strands you at the airport, delaying your trip.
• A mandatory hurricane evacuation prevents you from traveling or forces you to
return home early.
Call us for more information on Annual Vacation Ownership Insurance.
Ask about our Supplemental Coverage for airfare protection.
FAQ
Owner & Member Education
Our Owner Services department has gathered information based on some of their most popular
questions and issues when speaking with owners and members. We hope that this is helpful to
you and would like to remind you to visit our website at www.festiva.travel for detailed
information on our resorts and your membership.
How do I make an exchange with Interval International or RCI?
FAC members
Exchanging your points for a vacation at an Interval International (II) affiliated resort is an
easy process. First call Festiva’s Central Reservations department and let them know the unit
size and season you would like to deposit. The number of points required will then be
deducted from your account and the appropriate unit from the club will be deposited into
your II account. Then you then call II to begin your exchange search. II will ask you for the
general location and travel dates you wish to search. The more flexible you are with travel
dates and resort preference the more likely II will be able to find a match for
your search.
Weeks Owners
Contact the Festiva Central Reservations Department and let them know that you would
like to exchange your week. They will give you the appropriate information and take you
through the process from there.
PVTC members
Call 888-737-7373
My membership or ownership no longer makes sense for my lifestyle, or I simply cannot
afford it. What are my options?
At this time Festiva does not have a resale program. There are several options for doing this
on your own, and some may be more successful than others. The American Resort
Development Association (ARDA) has helpful guidelines available for reselling your
timeshare or vacation club membership. Go to www.arda.org and click on “Resale
Guidelines” under the “Consumer Information” menu on the home page.
How are maintenance fees calculated and what do they cover?
Maintenance fees are paid to the Homeowners Association for your home resort if you are a
weeks owner or to the Club Members Association if you are an FAC member for the
maintenance and operation of the resorts. Just like taking care of a vacation property,
maintenance fees help to maintain the quality and future value of the resorts.
Maintenance fees pay for on-site management, unit upkeep and refurbishing, housekeeping,
security, administration, property taxes, insurance, utilities, and maintenance of the resorts'
common areas and amenities, such as pools, tennis courts and golf courses. The maintenance fee
also covers the administrative cost of making reservations. In order to make any reservations
your maintenance fees must be paid in full.
The FAC maintenance fees consist of a base fee and a per point fee. Maintenance fees for weeks
owners are determined by the HOA board of directors for that resort.
What is travel insurance?
For just $59 a year, CSA’s Annual Vacation Ownership Insurance protects you before, during
and after your trip. Your maintenance fees will be reimbursed if something unexpected happens
that prevents you from taking your vacation or forces you to end your vacation early such an
unexpected illness causing everyone in your party to cancel their trip or extreme weather
conditions such as a snowstorm or hurricane.
Contact Festiva Owner Services for more information on Annual Vacation Ownership
Insurance.
What is the Platinum Rewards program?
Festiva Adventure Club Platinum Rewards
FACPR is a discounted travel program that gives members access to cruises, hotels, resort
stays, experiential tours and more at fantastic rates. FAC points can be used toward cruises or
experiential tours for no exchange fee, and with a best price guarantee.
Festiva Platinum Rewards (weeks owners)
The Platinum Rewards program for weeks owners offers similar benefits, and you can trade
your week for cruise or tour savings.
What is the deadline to defer points within the FAC so that I can use them next year?
December 15
Why have I not been able to book my desired vacation dates at certain resorts?
It’s no secret that certain times of the year are busier than others in our resort locations. The
busiest times at each resort vary and can become fully booked as early as a year in advance.
When you are planning your next vacation, contact Owner Services and ask about the busiest
seasons in our different resort locations and how far in advance you should book.
15
Corporate News
Corporate News
Festiva Hospitality Group’s corporate headquarters in Asheville, N.C., had a busy year in
2009 and we are looking forward to the opportunities that 2010 will bring. The year came to a
close with just over 80 employees in the corporate office. Though it was a tough year in many
ways, employees continued to work together as a family and give back to the community in
many ways throughout the year.
At the end of 2008, we had more employees in our corporate office than ever, and in early
2009 we expanded our Asheville offices by moving our Finance department to a building
just down the hill from Zealandia.
The Festiva Charitable Fund is a flexible endowment that began in 2006 and is managed by
the Community Foundation of Western North Carolina. In 2007, the Charitable Fund pledged
$100,000 to the Trust for Public land, a “national, nonprofit, land conservation organization
that conserves land for people to enjoy as parks, community gardens, historic sites, rural
lands, and other natural places,” as stated on their website, www.tpl.org. As of 2009, $60,000
of that pledge has been fulfilled.
Festiva’s corporate employees have been involved with Asheville’s United Way over the past
few years, and 2009 was no exception. Throughout the summer there were two small events
that raised nearly $600 for the organization's School Fund Drive to help buy school supplies
and backpacks for underprivileged children. In September, 10 employees participated in the
organization’s Day of Caring, an annual event that allows businesses, individuals and
organizations to go out into the community and help local nonprofit organizations with
specific projects. Festiva’s employees were assigned to Loving Food Resources, a local food
bank dedicated to providing food, health and personal care items to people living with
HIV/AIDS or any person receiving home Hospice care in the 17 counties of Western North
Carolina. Most departments of the corporate office were represented including Owner
Services, Accounting, IT, Payroll and Communications.
The sixth annual holiday auction at Zealandia on December 3 was a great success due to the
generosity and participation of employees. Even though there were fewer employees and
fewer items auctioned compared to the 2008 auction, a record $11,000 was raised for the
Asheville Buncombe Community Christian Ministries to provide gifts for families who
otherwise may not have had presents on Christmas morning. The company then matched
that amount to put into the Charitable Fund.
F e s t i v a
A n n u a l
R e p o r t
2 0 0 9
In 2006, a recycling program was started at our corporate headquarters in an effort to go green
while protecting sensitive information by having all paper that would otherwise be thrown away
shredded and recycled. In 2009 we continued to shred and recycle an estimated 20,000 pounds
throughout the year.
Employee Recognition
At Festiva Hospitality Group, we think it is important to recognize employees for their hard
work and dedication to our members and the company. Such awards are given out to those
who go above and beyond their job to help members, co-workers and the company as a whole.
Those who were recognized as 2009 Employees of the Quarter include:
1st quarter
Mike Shirk, Systems Support Technician
2nd quarter
Michele Kemper, Systems Analyst
3rd quarter
Pamela Marion, Rental Inventory Manager
4th quarter
Gay Weber, Director of Marketing Systems
2009 Employee of the Year
Angela Norville, Customer Solutions Specialist
We are proud to have such outstanding individuals representing Festiva. They not only excel in
their positions within the company, but also go to great lengths, whether they are in the field or
behind the scenes, to ensure that our members have the best experience possible.
Technology
2009 Website &
Technology Update
Visit our website
Throughout 2009 we continued to update and make improvements to our website. We have
password-protected sections for Festiva owners and Festiva Adventure Club
members. Be sure to visit our website for the following:
• Password-protected owners’ sections
• Latest news from Festiva and our resorts
• Resort amenities and area attractions
• Reservation requests and guidelines
• Secure maintenance fee payments
• Contact information
• Frequently asked questions
• 360 degree virtual tours and photo galleries of resorts
• Owner news and updates
• Sign up for newsletters and e-mail only specials
Do we have your e-mail address?
We send information, updates, reminders, member news, vacation specials and resort
newsletters through e-mail about once a month. If we do not have your current e-mail
address, please let us know. You can update your e-mail address, mailing address and
phone numbers by:
• Writing to myemail@festiva.travel*
• Visiting www.festiva.travel
• Calling 866-933-7848
*Be sure to include the full name and address as it appears on your account along with the
name of your home resort or vacation club.
Expanding our online presence
This year we have made efforts to expand our internet presence to better communicate
with members and guests and to provide more information about Festiva, our properties
and their locations. We have several new resort websites, destination blogs and other social
media profiles.
Please visit www.festiva.travel and click on the links in the Resort Menu to see new websites for
the following resorts, and look for more coming soon:
Blue Ridge Village
Cabins at Green Mountain
Church Street Inn
Ellington at Wachesaw
Frenchmen Orleans
Main Street Inn
Mirror Lake & Tamarack
Peppertree Atlantic Beach
Rangeley Lake Resort
Southcape Resort & Club
Stormy Point Village
Thousand Hills
We have also launched a corporate Blog and destination Blogs for several of our resort locations.
The Festiva Blog has a variety of information including general member updates and news, local
events in various resort locations and useful travel information and vacation ownership industry
news. The destination Blogs focus on events, businesses and news in the areas where some of our
resorts are located, as well as news and activities at the resorts. Please be sure to check out the
following Blogs and give us your feedback. Also look for destination Blogs in the coming year
for Charleston and Branson!
Festiva Blog: blog.festiva.travel
Festiva Portland Blog: www.allthingsportland.wordpress.com
Festiva Atlantic Beach Blog: www.allthingsatlanticbeach.wordpress.com
Festiva Banner Elk Blog: www.allthingsbannerelk.wordpress.com
Festiva Myrtle Beach Blog: www.allthingsmyrtlebeach.wordpress.com
Festiva New Orleans Blog: www.allthingsneworleans.wordpress.com
If you are social media savvy, you can also find us on social networking sites including:
Facebook: www.facebook.com/FestivaAdventureClub
Twitter: www.twitter.com/festivatravel
LinkedIn: www.linkedin.com/companies/festiva hospitality-group
2009 milestones and goals
Since 2007, we have made improvements in technology a primary focus in bettering the customer
service experience for all owners and members. We were able to accomplish many goals
throughout 2009, and are ready to continue those improvements in 2010.
In 2009 we accomplished the following:
• Upgrade of our core software system
• Redesign of secure online maintenance fee payment system
• Expansion of internal application development department
• Tighter integration and automation of key information systems to ensure better data accuracy
Goals for 2010 include:
• Continued improvements in customer experiences through new systems including real time
online reservations
• Expanded automation to include all departmental information systems and processes
17
Festiva Hospitality Group
One Vance Gap Road
Asheville, NC 28805