AudioCodes Solutions for Genesys SIP Contact Centers

AudioCodes Solutions for Genesys SIP Contact Centers
AudioCodes Certified Products for Genesys
MediaPackTM 11x
MediantTM 1000
MediantTM 2000
MediantTM 3000
MediantTM 8000
MediantTM 4000
1,000
6,000
4,000
Up to 1 x OC-3/STM-1
Up to 8 x OC-3/STM-1
Up to 1 x T3 (DS-3)
Up to 24 x T3 (DS-3)
Up to 63 E1/ 84 T1 trunks
Up to 252 E1/T1 spans
Genesys Contact Center Solutions
Tested Releases
SIP Server R7.x/8.x, GVP R7.x/8.x and Outbound campaign Server 7.x/8.x
Platform Capacities
E-SBC Session Count
NA
150
NA
Up to 24 FXS/FXO ports
PSTN Interfaces and Capacities
FXS/FXO
Up to 24 FXS or 8 FXO
ports
Up to 20 BRI ports
(40 calls)
Up to 16 E1/T1 trunks
Up to 4 E1/T1 trunks
NA
Fixed configuration
analog gateway
Modular and field
upgradable
Fixed configuration
digital gateway
Fixed configuration digital
gateway
Modular digital gateway
Software scalability
Redundant Ethernet Ports
No
Yes
Yes
Yes
Yes
Yes
Power Supply Redundancy
No
Yes
Yes
Yes
Yes
Yes
Roadmap
Yes
Roadmap
Yes
Yes
Roadmap
High Availability
No
Crossover Gateway
Resilience
No
Answering Machine Detection
No
Sixteen (16) levels of voice sensitivity and high accuracy in detecting tones + Beep detection
Simultaneous detection of up to 6 languages
Special Information Tone (SIT)
Detection
No
Call outcome detection logs for Genesys analytics
Advanced Call Transfers
NA
ISDN ECT, RLT or TBCT
Modularity
Redundancy and Survivability
AudioCodes is a Market Leader and Provider of SIP Voice Networking
Infrastructure and Services
Unique features
Session Experience
Manager (SEM)
Call Progress Analysis (CPA)
HDVoIP
AudioCodes Stand Alone Survivability
Up to 24 analog devices
320HD
420HD
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
2 X 16 character backlit LCD
4 Line 132 x 64 Monochrome
2 Line 128 x 48 Monochrome
4 + 10 Speed-dial
4 + 12 speed with BLF
4 + 9 Speed-dial
Yes
Security
Display
Soft Keys
Hybrid
Low TCO SIP Networking Components
420HD
SRTP, TLS, IEEE802.1x, HTTPs
320HD
AudioCodes Ltd. (NasdaqGS: AUDC) designs, develops and sells advanced Voice over IP (VoIP) and converged VoIP and Data networking products and applications to Service Providers and Enterprises. AudioCodes is a VoIP technology
market leader focused on converged VoIP & data communications and its products are deployed globally in Broadband, Mobile, Enterprise networks and Cable. The company provides a range of innovative, cost-effective products
including Media Gateways, Multi-Service Business Gateways, Session Border Controllers (SBC), Residential Gateways, IP Phones, Media Servers and Value Added Applications. AudioCodes’ underlying technology, VoIPerfectHD™, relies
on AudioCodes’ leadership in DSP, voice coding and voice processing technologies. AudioCodes High Definition (HD) VoIP technologies and products provide enhanced intelligibility and a better end user communication experience in
Voice communications.
AudioCodes Inc.
27 World’s Fair Drive,
Somerset, NJ 08873
Tel:+1-732-469-0880
Fax:+1-732-469-2298
Cloud
Contact us: www.audiocodes.com/info
Website: www.audiocodes.com
©2013 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD
VoIP Sounds Better, IPmedia, Mediant, MediaPack, OSN, SmartTAP, VMAS,
VoIPerfect, VoIPerfectHD, Your Gateway To VoIP and 3GX are trademarks
or registered trademarks of AudioCodes Limited. All other products or
trademarks are property of their respective owners. Product specifications are
subject to change without notice.
Ref # LTRM-20068 03/13 V.3
Cloud Appliance
310HD
About AudioCodes
International Headquarters
1 Hayarden Street,
Airport City
Lod 70151, Israel
Tel: +972-3-976-4000
Fax: +972-3-976-4040
AMD/CPA for Outbound
Campaign)
Supported using external MediaPack 11x device
310HD
On-Phone Agent Statistics
Voice Quality Monitoring
IP Endpoints
IP Readiness and End-to-End SLA
Agent Login
Quick Connect
On-Premises
Supported
Remote Agent
Survivability
Fax and Legacy Analog
Interfaces Support with “Pay
as you Grow” Pricing Model
Fully Redundant 5-9s availability
VoIP Infrastrucure (incl. branch
and WAHA)
AudioCodes SIP networking components are designed
to minimize OPEX and CAPEX based on its unique hybrid
architecture enabling customer to buy a single platform to
serve TDM and SIP connectivity needs and requirements.
Additionally, AudioCodes platforms offer comprehensive
set of SIP and voice networking functionality including
local survivability, routing optimization and award winning
outbound performance features.
Complete SIP Networking Infrastructure
Simplify operations and management with AudioCodes - the
only Genesys-certified single vendor offering a complete SIP
infrastructure solution including gateways, E-SBCs, IP phones,
voice quality monitoring applications, etc.
Fully Validated and Integrated by Genesys
Avoid lengthy and costly evaluation and integration by selecting
the Genesys recommended infrastructure partner.
Transition a PBX to a full SIP Server
Make sure customer’s existing equipment will not get in your
way of deal with AudioCodes “Cap and Grow” architecture.
AudioCodes Solutions for Genesys SIP Contact Centers
Distributed Enterprise Call Centers
New Solution - PBX Transition to Full SIP
AudioCodes and Genesys support the demand for
a distributed call center. The Genesys call center
application can reside on premise or be hosted by
a service provider. The Genesys IP Remote Agent
solution enables managers to monitor agents down
the hall or across the globe seamlessly, without
geographical boundaries or prohibitive cost
restrictions. At-home agents are now an available
and reliable part of the Call Center configuration
using the Genesys version 8.x SIP based architecture
with AudioCodes’ affordable VoIP products. High
Definition IP Phones and legacy analog phones
connected to MediaPack Media Gateways from
AudioCodes allow remote agents to work in concert
with the centralized resources within the Genesys
SIP-based call center.
With AudioCodes Mediant platforms, customers can
bridge the gap between legacy PBX platforms and
Genesys SIP Contact Center application. Utilizing
AudioCodes Mediant Gateways gives you the ability
to leverage your existing telephony equipment that
would normally be incompatible in a Genesys SIP
environment. The Mediant gateway fills the missing
puzzle piece to help with the transition from legacy
systems to Genesys SIP Contact Center application and
can work simultaneously with many PBXs from various
vendors connecting them to SIP Server.
• Single box for only Genesys-certified connectivity
needs
• Ensure survivability, high voice quality and security
at enterprise branch offices
• Actively monitor and control SIP traffic between
branches and to external Service Providers
AudioCodes “Cap and Grow” approach to transitioning
a legacy PBX into full SIP allows customers to continue • Protect your investment and continue using their
using their existing legacy phone equipment side existing legacy equipment
by side with new advanced AudioCodes SIP phones • Paced and controlled migration to full Genesys SIP
and SIP Server. Thus customers can prolong existing • Introduce new SIP functionality and SIP trunking
investments in legacy PBX switches while also allowing without upgrading your existing PBX
incremental steps toward VoIP as budget permits.
Cloud Based Contact Center
Outbound Voice Enhancement
Carriers using Genesys Enhanced Voice Services
Solutions can utilize AudioCodes’ Media Gateways
to offer SIP Trunking and SIP to SS7 solutions. The
GVP Enhanced Services use the GVP platform to
enable “in-network” connectivity, reducing costs
while improving operational efficiencies. In addition,
Genesys Hosted & Managed Services along with
AudioCodes’ Media Gateways and IP-Phones allow
carriers to offer hosted call center solutions
over IP-based or legacy TDM access. With
AudioCodes’ products, carrier-class customers can
deliver advanced communications applications
such as automated attendants, directory assistance,
speech-enabled voicemail, and unified messaging.
AudioCodes media gateways along with the Genesys
Outbound Voice enable customer care applications
to efficiently and accurately perform outbound
calls, identifying live answers, answering machines
and other call completion conditions without the
expense of additional servers, software or specialized
PCI boards. AudioCodes’ Media Gateways and
Media Servers eliminate the need for HMP-based
media servers in the architecture, resulting in
less equipment being used, reducing the number
of servers maintained, and improving overall
operational efficiency. These features are supported
by traditional PSTN networks, as well as by new SIP
Trunking connectivity, using the same products from
AudioCodes.
• Unique hybrid architecture designed to address and
attract more customers
• Ensure survivability, high voice quality and security
at cloud service customer premises
• Actively monitor and control SIP traffic from cloud
to customers and to external Service Providers
• Field proven “Best in Class” Answering Machine
Detection (AMD) and Call Progress Detection (CPD)
• Embedded with any E-SBCs or Gateways with no
additional HW or Media Server required
• Include Beep detection, SIT, multi-language support
and optimization
Contact Center
Agents
Customer
Advanced Outbound Call Status
(CPD, AMD)
Agents