Lake Nona Takes Shape! - Professional Tennis Registry
Transcription
Lake Nona Takes Shape! - Professional Tennis Registry
Management Retailing 34 ways to FITTING ROOMS grow your club’s are a key to MEMBERSHIP apparel sales AUGUST 2015 / VOLUME 43/ NUMBER 8 / $5.00 Lake Nona Takes Shape! 2015 Guide To Stringing Machines Pioneers in Tennis College tennis’s leading man: DAVID BENJAMIN TennisIndustry www.tennisindustrymag.com AUGUST 2015 DEPARTMENTS FEATURES 4 Our Serve 7 Industry News 20 L ake Nona The ‘New Home for American Tennis’ takes shape in Florida. 13 Letters 14 TIA News 16 Pioneers in Tennis p.20 18 Retailing Tip 22 Facility Management The end of the year ushers in sleek, fun designs with high-tech, sustainable fabrics. 38 Tips and Techniques 40 Your Serve, by Kalindi Dinoffer 26 Fancy Footwork INDUSTRY NEWS 7 USTA names Outstanding Facility Award Winners p.24 7 ASBA Tech Meeting set for Scottsdale in December 7 ‘Free Tennis Play Events’ will bring players to you 7 TIA Tennis Forum set for Aug. 31 8 tay tuned for latest Court S Construction Manual 8 24 Fashions That Are Smashing 2015 Guide to Stringing Machines 28 A Brief History p.26 Pierce, Garvin named PTR Presidential Appointees In this ‘unofficial’ timeline, it’s hard to imagine how racquets were strung back in the old days. 30 Machines on the Market 9 2024 Olympics in Boston? Harambee Park would be venue ardio Tennis Training 10 C Courses scheduled 10 People Watch 10 D rysdale offers professional advancement program Shoe brands are moving to add to their share as the market continues to increase. p.28 Our exclusive annual guide to stringing machines will help you find the right one for your business. 32 Stand and Deliver 11 Minnesotan sets world record for consecutive matches Don’t forget the importance of your stringing machine’s ergonomics and comfort. 12 Short Sets 12 T IA presents 2015 Tennis Media Award p.32 2 TennisIndustry August 2015 www.tennisindustrymag.com Our Serve Publishers David Bone Jeff Williams Editorial Director Peter Francesconi peter@tennisindustrymag.com Associate Editor Greg Raven Creating That Collaborative Spirit W almart and Sam’s Club founder Sam Walton had a simple tip for success: “We’re all working together,” he said. “That’s the secret.” Auto pioneer Henry Ford also knew: “Coming together is a beginning. Keeping together is progress. Working together is success.” Success today is all about cooperation and being part of a joint effort. And this is true in the tennis industry. In terms of growing this sport, one of the most important collaborations may have been forged last year when the “Coach Youth Tennis” curriculum was launched. CYT is a collaboration by the USTA, PTR, USPTA and USOC, designed to improve the quality and standards of teaching tennis to kids. Experts from these four organizations got together to create the CYT curriculum, and since early 2014, successful completion of the course is a requirement for certification by both the PTR and USPTA. Basically CYT teaches coaches how to teach children tennis. This isn’t just something for new teaching pros; this is something all pros should know, including longtime pros who could use a course in how to deal with young students. The CYT curriculum provides continuing education credits for PTR and USPTA pros. CYT consists of six online courses that each take 20 to 40 minutes, then participants attend a three-and-a-half hour workshop. Kirk Anderson, the USTA’s director of coach education, reports that since CYT launched in 2014, more than 39,000 online courses have been accessed and there have been nearly 15,000 unique users. At the end of 2014, more than 3,300 participants had completed the CYT process. For this year, 123 workshops are scheduled. As important as CYT is to growth in this industry, however, the point here is the importance of the collaboration that created it. Let’s be frank: With two expert teaching pro organizations, plus the talented national and sectional USTA staffs, “working together” successfully in this industry often takes quite a bit of effort, especially when parties feel the need to claim credit and make it “theirs.” Too frequently, collaboration breaks down because groups perceive that someone is encroaching on their “turf.” But Coach Youth Tennis is proof that, despite differences in procedures, perceptions and attitudes, we all are after the same things: increasing the number of people playing tennis, and in particular, getting more kids to realize how great tennis is. No one group can claim credit for Coach Youth Tennis—and that’s what makes this a great program, and a model for future collaboration and growth. To truly thrive, to really work together, we need to let the collaborative spirit that created Coach Youth Tennis live in all areas of this industry. Peter Francesconi, Editorial Director peter@tennisindustrymag.com 4 TennisIndustry August 2015 Design/Art Director Kristine Thom Special Projects Manager Bob Patterson Contributing Editors Robin Bateman Cynthia Cantrell Kent Oswald Cynthia Sherman Mary Helen Sprecher Tim Strawn Contributing Photographers Bob Kenas David Kenas TENNIS INDUSTRY Corporate Offices PO Box 3392, Duluth, GA 30096 Phone: 760-536-1177 Fax: 760-536-1171 Email: TI@racquetTECH.com Website: www.TennisIndustryMag.com Office Hours: Mon.-Fri., 8 a.m.-5 p.m. Advertising Director John Hanna 770-650-1102, x.125 hanna@knowatlanta.com Apparel Advertising Cynthia Sherman 203-263-5243 cstennisindustry@gmail.com Tennis Industry is published 10 times per year: monthly January through August and combined issues in September/October and November/ December by Tennis Industry and USRSA, PO Box 3392, Duluth, GA 30096. Periodcal postage paid at Duluth, GA and at additional mailing offices (USPS #004-354). August 2015, Volume 43, Number 8 © 2015 by USRSA and Tennis Industry. All rights reserved. Tennis Industry, TI and logo are trademarks of USRSA. Printed in the U.S.A. Phone advertising: 770-650-1102 x 125. Phone circulation and editorial: 760-536-1177. Yearly subscriptions $25 in the U.S., $40 elsewhere. POSTMASTER: Send address changes to Tennis Industry, PO Box 3392, Duluth, GA 30096. TI is the official magazine of the USRSA, TIA,and ASBA. Looking for back issues of Tennis Industry/ Racquet Sports Industry? Visit the archives at our website at TennisIndustrymag.com for free digital versions back to 2004. www.tennisindustrymag.com IndustryNews Information to help you run your business USTA Names Outstanding Facility Award Winners T hirteen tennis facilities are winners in the 34th annual USTA Facility Awards Program, which recognizes excellence in construction and/or renovation. The facilities will be honored at the USTA’s Semi-Annual Meeting on Sept. 6. Of the 13 winners, the “Featured Facility” is the Chandler Tennis Center (below) in Chandler, Ariz., a large public tennis facility. To be considered for an award, facilities must be under the jurisdiction of a park and rec, an educational institution, or a nonprofit corporation, or a private or commercially owned-andoperated facility that offers both USTA and public programming designed to help grow tennis. The 2015 winners are: • Public Courts: Small (2 to 10 courts): Deer Creek Courts, Highland Park, Ill. • Public Courts: Large (11 or more courts): Reed Sweatt Family Tennis Center, Minneapolis; Princeton Racquet Club, Princeton, N.J.; Chandler Tennis Center, Chandler, Ariz.; The Phoenix Tennis Center, Phoenix; Southside Tennis Complex, Jacksonville, Fla. • Educational Institution: McKinnon Family Tennis Stadium, Albuquerque, N.M. • Private Facilities: Horseshoe Bend Country Club, Roswell, Ga.; Moss Creek Tennis Center, Hilton Head Island, S.C.; The Phoenician Resort, Scottsdale, Ariz.; West Winds Tennis Center, New Market, Md.; Trump National Golf Club, Potomac Falls, Va.; Cherokee Town and Country Club, Atlanta, Ga.. • ‘Free Tennis Play Events’ Will Bring Players to You G et your plans in place now for running a USTA Free Tennis Play Event in the month of September and bring more kids into the game, and into your Youth Tennis programs. Local play and competition can include Play Days, Junior Team Tennis, Entry-Level Tournaments and more. The USTA will host thousands of Free Tennis Play Events across the country in September, which also is Childhood Obesity Awareness Month. “USTA Free Tennis Play Events are a great opportunity to get kids active and to encourage them to lead a healthy lifestyle,” says Kurt Kamperman, the USTA’s chief executive of Community Tennis. “In addition, these events provide a fantastic platform to showcase the fun and excitement of tennis, and will encourage families to get involved in the sport.” From 2013 to March 2015, there was a 198 percent increase in the number of free play events offered, and media impressions through September 2014 increased 167 percent. The events in September not only support Nickelodeon’s Worldwide Day of Play, but also help spread the word about tennis in local communities. Go to YouthTennis.com to register your Free Tennis Play Event The site also has links to customizable marketing material that you can use to promote your programs and events locally. • www.tennisindustrymag.com Don’t Miss the 2015 TIA Tennis Forum The eighth annual TIA Tennis Forum, which is free to attend, will be held on Monday morning, Aug. 31, at the Grand Hyatt New York, as the 2015 US Open gets under way. The event will include the induction of industry innovator Peter Burwash into the Tennis Industry Hall of Fame. Burwash becomes the 10th inductee into the HoF, joining such luminaries as Billie Jean King, Nick Bollettieri and Dennis Van der Meer. The Forum will provide those involved in tennis with the latest news about the state of the tennis business, including participation, equipment sales, initiatives and much more. It will also outline pathways for increasing the number of “core” tennis players. While a free event, the TIA would like Forum attendees to register beforehand at TennisIndustry.org. ASBA Technical Meeting Set for Scottsdale The American Sports Builders Association (ASBA), the trade association for those involved in the design, construction and supply of materials for athletic facilities which this year celebrates its 50th anniversary, has announced that its annual Technical Meeting will be held Dec. 4-8 in Scottsdale, Ariz., at the Fairmont Scottsdale Princess. The meeting includes technical programming for industry members who work with facilities for tennis, track and field, sports fields and indoor athletic facilities. There will be special anniversary events scheduled throughout the meeting. The Technical Meeting also offers a trade show with products and services for the sports facility construction industry. Additional activities, such as the golf and tennis tournaments, August 2015 TennisIndustry 7 IndustryNews provide further opportunities to spend time with industry colleagues. The meeting will include the opportunity for individuals to take the ASBA’s certification exams to become a Certified Tennis Court Builder, Certified Track Builder or Certified Field Builder. It will additionally include announcement of the winners of the association’s annual Awards Program. For more information, visit sportsbuilders.org. Stay Tuned for Latest Court Construction Manual The eighth edition of “Tennis Courts: A Construction and Maintenance Manual,” published jointly by the American Sports Builders Association (ASBA) and USTA, is scheduled to be out this summer. The 2015 edition includes key updates to many areas of court construction and maintenance, including post-tension concrete courts, LED lighting, 36- and 60-foot courts, and much more. A panel of construction experts spent the last two years updating the 320-page manual from the 2012 edition, and it is considered an invaluable resource for anyone planning, building or considering a tennis facility, in addition to providing key information on maintenance, repair and renovation. Nearly 60 original drawings help illustrate construction, renovation and maintenance methods. The book is a key resource for all builders, design professionals, specifiers, contractors, suppliers, and owners/ users, including schools, colleges, parks and recreation departments, club owners and managers, and current and prospective owners of residential tennis courts. The new edition will also be distributed by the USTA (for the 2012 edition, the USTA distributed more than 1,000 copies to volunteers, Sections and USTA facility grant applicants) and sold by the ASBA and on Amazon.com USPTA World Conference Set for New Orleans T he USPTA’s 2015 World Conference will be at the Hilton New Orleans Riverside Sept. 21-25. The event brings together leading tennis-teaching professionals and coaches to share best practices, and will include interactive oncourt sessions and presentations. Attendees can register at uspta.com/conference. In addition to seminars and specialty courses from leading experts, there will be evening parties, industry meetings, a tennis-only buying show, silent auction, awards presentation and more. This year will mark the introduction of the USPTA Masters Invitational, the grand finale of the USPTA Surface Championships. USPTA members will earn 8 continuing education credits for a full registration, plus additional credits for courses attended. All sessions will fall under one of four categories: business, teaching, facility management and sport science. Keynote speakers will include ESPN broadcaster and former ATP pro Darren Cahill; Rick Macci, founder of the Rick Macci Tennis Academy and former coach of Andy Roddick, Venus and Serena Williams, and Maria Sharapova; Mark Kovacs, Ph.D., executive director of the International Tennis Performance Association; National Cardio Tennis Manager Michele Krause; Craig O’Shannessy, ATP and WTA touring coach and tennis broadcaster; and Kirk Anderson, USTA director for Coach Education. • 8 TennisIndustry August 2015 for $44.95. Stay tuned for on-sale date and details. Tennis Channel Cut Out of Live US Open Coverage One of the casualties of the US Open’s landmark TV deal with ESPN appears to be Tennis Channel’s live coverage of the Open. TC is not renewing its rights to broadcast match coverage of the US Open as a sublicensee of ESPN. In 2013, ESPN and the USTA signed an 11-year deal worth $75 million a year, to start this year, providing ESPN with full rights to broadcast the US Open—taking the tournament away from its 46-year home on CBS. ESPN also promised to show every match live, utilizing ESPN, ESPN2 and the broadband network ESPN3. Tennis Channel, which does broadcast matches from the Australian Open, French Open and Wimbledon, will still air daily preview and highlights shows of the US Open. Pierce, Garvin Named PTR Presidential Appointees PTR President Roy Barth has named Mary Pierce and Lucy Garvin, two prominent women in international tennis, as Presidential Appointees to the PTR Board of Directors. With the appointments, PTR gains the expertise and experience needed to continue growing internationally, plus adds to the gender diversity on the PTR Board. Pierce is a four-time Grand Slam singles and doubles champion. In 2013, she was a featured speaker at the ITF Worldwide Coaches Workshop in Cancun, Mexico, and now works as a touring pro coach. She earned her WTA Pro Course Certification in 2012 and currently holds three PTR certifications: Performance, 11 to 17 and Adult Development. She has been invited to be the opening speaker at the 2016 PTR International Symposium. Garvin is a past president of the USTA, USTA Southern and USTA South Carolina. Among her many accomplishments as USTA president from 2009-2010 was establishing the Strategic Vision Committee to develop a long-range plan for the USTA Billie Jean King National Tennis www.tennisindustrymag.com IndustryNews Boston 2024 Partnership CEO Rich Davey, flanked by Sportsmen’s ED Toni Wiley and Massachusetts State Rep. Russell Holmes. Park City MARC Portland, Ore.—Aug. 15 (CT) & 16 (TRX CT), The Mac Richmond, Va.—Aug. 28 (CT), TBA Santa Clara, Calif.—Sept. 12 (CT) & 13 (TRX CT), The Bay Club Truckee, Calif.—Aug. 22 (CT) & 23 (TRX CT), Northstar Tennis Academy Loeb, Shane Headline 2015 Collegiate National Team Harambee Park Selected in Boston’s 2024 Olympic Bid I f Boston wins the bid to host the 2024 Olympic Games, the Sportsmen’s Tennis & Enrichment Center will host the tennis competition. The center is located in Harambee Park, formerly known as Franklin Field, a 45-acre park between Boston’s Dorchester and Mattapan neighborhoods. Following extensive collaboration and input with community groups, elected officials and other key stakeholders, Boston 2024 Partnership CEO Rich Davey and Sportsmen’s Executive Director Toni Wiley announced the venue on June 11. Sportsmen’s, the first African-American tennis club in the U.S., has provided young people with tennis instruction and enrichment programs since its founding in 1961. Under the venue plans, Harambee Park would become the home of a permanent 2,500-seat tennis stadium, a lasting benefit that would enable Sportsmen’s to host regional and national tournaments. During the Games, the park would house two temporary stadiums, one with 10,000 seats and the other with 7,500 seats. The International Olympic Committee will announce the 2024 Olympics location in the summer of 2017. • Center, the transformation of which is now in progress. Garvin then went on to serve two terms on the ITF Board of Directors. She currently serves on the ITF Juniors Committee. Cardio Tennis Training Courses Scheduled Cardio Tennis is one of the fastest growing segments of this industry, with about 1.6 million players. Training sessions for Cardio Tennis and TRX Cardio Tennis are continuously added to the schedule as the program continues to expand. The following sessions have been scheduled, but www.tennisindustrymag.com check CardioTennis.com and CardioTennisTraining.com as the list is updated regularly. (CT means Cardio Tennis Training Courts; TRX CT is the TRX CT Training Course.) Alpharetta, Ga.—Sept. 11 (CT), Crooked Creek Tennis Club Atlanta, Ga.—Aug. 29 (TRX CT), Midtown Athletic Club Atlanta Boston —July 18 (CT) & Aug. 2 (TRX CT), Cedardale Health & Fitness Charlotte, N.C.—Oct. 11 (CT), Providence Country Club Fayetteville, N.C.—Oct. 18 (CT), Methodist University La Quinta, Calif.—Nov. 14 (CT) & 15 (TRX CT), La Quinta Resort Park City, Utah—Sept. 19 (CT) & 20 (TRX CT), NCAA 2015 singles champions Jamie Loeb of the University of North Carolina and Ryan Shane of the University of Virginia headline the top American collegians named to the 2015 USTA Collegiate National Team, the high-level training program designed to help America’s premier college players assimilate to professional tennis in a team-oriented environment. The rest of the men’s 2015 USTA Collegiate National Team includes: Mackenzie McDonald, UCLA, and Noah Rubin, Wake Forest. In addition to Loeb, the women’s team includes: Brooke Austin, Florida; Jennifer Brady, UCLA; and Julia Elbaba, Virginia. Coaches accompanying the Collegiate National Team players as they play tournaments on the USTA Pro Circuit this summer are, for the men, Oklahoma associate head coach Bo Hodge, Georgia Tech assistant coach Derek Schwandt and Christian Groh, personal coach of former world No. 2 Tommy Haas. The women’s coaches are Princeton head coach Laura Granville, Davidson head coach Sara Anundsen, TCU head coach Lee Taylor Walker and Columbia assistant coach Riza Zalameda. Champion Doris Hart Passes Away American tennis champion Doris Hart, who won 35 major titles in the 1940s and 1950s, passed away in Coral Gables, Fla., on May 29. She was 89 years old. Hart was inducted into the International Tennis Hall of Fame in 1969. Hart was the first player in the history of the sport to win a career “boxed set,” meaning over the course of her career, she won every title possible—singles, doubles, and mixed doubles—at all four Grand Slams. Margaret Court Smith and Martina Navra- August 2015 TennisIndustry 9 IndustryNews People Watch Erica Perkins Jasper is the new chief operating officer of the Intercollegiate Tennis Association. She recently completed three years as head women’s tennis coach at the University of New Mexico and formerly was head coach at Michigan State, assistant coach at William & Mary, and head women’s coach at Georgia Southern University. She also served as Senior Manager of Junior & Collegiate Competition for USTA Player Development from 2008 to 2012. Peggy Edwards, the PTR’s director of communications and the editor of PTR’s TennisPro Magazine, was presented a 2015 APEX Award for publishing excellence. The award, in the “Magazines, Journals & Tabloids– Print” category, was for the November/December 2014 issue of TennisPro. Edwards has been with PTR since 1998. UCLA's Robin Anderson and Oklahoma's Axel Alvarez Llamas are the 2015 ITA National College Players of the Year. Julian Lenz and Diego Galeano of Baylor were named the ITA National Men's Doubles Team of the Year, and Alabama's Erin tilova are the only other players to have achieved this feat. Hart’ 35 major titles were comprised of six in singles, 14 in women's doubles, and 15 in mixed doubles. She is ranked fifth in the sport for most major titles. At the 1951 Wimbledon, she won all three titles—singles, doubles, and mixed—dropping just one set the entire tournament. Making the feat even more extraordinary was that she played all three matches on the same day due to rain delays. Drydsale Offers Professional Advancement Program Looking to up your game as a tennis professional? Cliff Drysdale Tennis is spearheading an initiative to create formalized training, education and job opportunities. The Tennis Professional Advancement (TPA) program was started two years ago, with the goal to develop passionate tennis pros who will grow the game, improve the quality of coaching for juniors and adults, and provide a pathway for those who want to turn tennis into their career. The TPA program offers participants the opportunity to develop the skills 10 TennisIndustry August 2015 Routliffe and Maya Jansen received ITA National Women's Doubles Team of the Year honors for the second year in a row. New Balance has extended its sponsorship deal with Canadian tennis star Milos Raonic for the remainder of his playing career, and beyond. Bradley Bator of Kirkland, Wash., was the men’s open singles champion in the $6,000 USPTA Grass Court Championships in May in Scottsdale, Ariz., after a win over Mathieu Soto of Boca Raton, Fla. Thiago Barbosa of Glendale Ariz., and partner Rudy Obregon of San Antonio) won the men’s open doubles division. Sudsy Monchik was inducted into the Racquetball Hall of Fame on May 30 in Denver. The five-time world champion has more than 50 pro titles. He’s been in racquetball for over 30 years and currently is Dunlop’s Racquetball Category manager. DiAnna Drysdale, wife of Cliff Drysdale and the managing editor Cliff Drysdale Management’s magazine, will participate in the Challenged Athletes Foundation’s Million Dollar Challenge, a 620-mile bike ride from San Francisco to San Diego, Oct. 10-16. necessary to manage an elite tennis club or resort, including training in tennis instructional skill development, marketing, basic human resources, accounting and finance, and program development advice from top-notch tennis directors. Following an initial stay at CDT corporate headquarters in New Braunfels, Texas, TPA participants travel to tennis clubs in various locations, including California, Florida, Connecticut, Vermont, New York and Colorado, to train alongside successful tennis directors. For info, contact tpa@cliffdrysdale.com. Global Tennis Marketplace Program Developed The TIA in conjunction with the International Tennis Federation and Sports Marketing Surveys has begun an international research program to track wholesale shipments of tennis racquets, balls and strings in 26 nations, as well as track participation levels in 20 nations. It will be the first time that a sport has established an international evaluation and measurement program managed and controlled by the stakeholders in the sport. In the U.S., the TIA produces more than 70 reports annually on tennis marketplace intelligence, including consumer trends, wholesale and retail insights, and cost of doing business analysis for the industry. The recently expanded global efforts include a new online dashboard system, the GTS Tracker (Global Tennis Shipment Tracker) to help monitor trends and impact of initiatives. The tennis participation component evaluates the health of the game; participation levels, play frequency, playing habits and motivations; examines reasons players leave the sport; and gauges interest in tennis among non-players. An annual Global Tennis Marketplace report will be produced in 2015. In addition, at the recent TIA board meeting in March in Indian Wells, Calif., the TIA board approved a motion for Eric Babolat to assume the newly created position of chair of the TIA Global Council, which also will include Hans-Martin Reh of Wilson, Ottmar Barbian of Head, Mike Ballardie of Prince, and current TIA President Greg Mason. Scoring System Keeps Tabs on Players e10sScore is an on-court tennis scoring system that sends live scoring via the internet, as players change scores at changeovers, with one touch of a finger. Coaches, parents and spectators can view www.tennisindustrymag.com IndustryNews Minnesota's Darren Iverson Sets World Record D arren Iverson of Montgomery, Minn., braved the rain and cold on May 29-30 to play 35 consecutive tennis matches, setting a Guinness World Record. Iverson, who is the girls tennis coach at Faribault High School, broke the existing record of 33 set by Jerome Lacorte in Hong Kong in November 2014. Iverson started his record attempt at 7 a.m. Friday in the pouring rain, and finally broke the record with the sun setting behind him at 7:30 p.m. Saturday, when he played former Faribault player Dat Truong in his 34th match. He played one additional match for good measure before finally calling it quits, surrounded by his family and friends. Per Guinness rules, Iverson played 35 different opponents in the best of three tie-break sets with 90 seconds rest on changeovers and two minutes between sets. He then had one minute between the end of a match and the start of another and did receive "a couple" of bathroom/change of attire breaks. With the rain, Iverson went through “about six outfit changes and 10 or 11 pairs of socks.” He finished with an 18-17 overall record, which was all recorded for verification purposes. Iverson’s attempt was held in conjunction with a Tennis Block Party Saturday afternoon, to raise awareness about the many tennis opportunities in Faribault. ‘We wanted to do something that was a shot in the arm for Faribault tennis,” Iverson said. “There’s a really nice base of players in the area and we have a great facility.” —Lisa Mushett • scores in real time from their computer, tablets, and smartphones, or turn their TV into a courtside scoreboard. Coaches can use the software to manage events, players, teams, and facilities and set up matches and tournaments. From the website, scores can be viewed for free, and coaches can keep tabs on all his or her players at once. It also keeps track of player records, win/loss percentages and events played. For info and more details, visit e10sScore.com. Sports & Fitness Wholesale Shipments Top $84 Billion Wholesale shipments of sports & fitness products increased by 3.5% in 2014, propelling the industry to total sales exceeding $84.2 billion, according to the latest State of the Industry Report published by the Sports & Fitness Industry Association (SFIA). “In recent years, the industry has been concerned with business factors such as constrained spending, unemployment, and lack of consumer confidence,” said Tom Cove, SFIA’s president and Chief Execu- www.tennisindustrymag.com tive Officer. “While those concerns are still present, our industry outpaced the GDP last year and we’re seeing a positive transition in consumer spending and wholesale orders in our categories." The 2015 SFIA State of the Industry Report reveals that the bulk of consumer spending comes from active Americans who are looking to participate in new sports and fitness activities. Gamma Adds Two Co-Poly Strings Gamma Sports recently released Moto Soft and iO Soft poly strings. The company says Moto Soft's heptagonal shape provides bite on the ball and spin, while iO Soft's classic shape allows for deeper ball pocketing and more control. The softer material found in both strings adds power and greater feel without the harsh vibration found in most stiffer co-polyester strings, says Gamma. Both co-poly monofilaments come in 16 and 17 gauges in charcoal. Moto Soft is priced at $11 per set or $181 per reel; iO Soft is $11.50 per set and $189 per reel. Visit gammasports.com. U.S. Claims Junior & Quad Wheelchair Titles For the first time in 15 years, the U.S. junior wheelchair team, consisting of Chris Herman (Gulfport, Fla.), Casey Ratzlaff (Wichita, Kan.), and Conner Stroud (Spindale, N.C.), captured the junior team title at the 2015 BNP Paribas World Team Cup, which was held in Antalya, Turkey. The World Team Cup is the ITF’s flagship wheelchair tennis event. The U.S. team beat defending champ Russia in the semifinals then defeated the Netherlands in the final. “I could not be more excited for these wonderful kids and their parents,” said U.S. Head Coach Jason Harnett. “I can’t wait to see what this group will do next.” The U.S. quad team of David Wagner, (Chula Vista, Calif.), Nick Taylor, (Wichita, Kan.), Greg Hasterok, (San Diego), and Bryan Barten, (Tucson, Ariz.), led the U.S. to its ninth title in the quad division over the past 15 years with a 2-1 final-round victory over Japan. USRSA Announces New MRT’s and CS’s MRT’s Ronny Salonga - San Francisco, CA Clint Watkins - Georgetown, TX CS’s Ben James - Denver, CO Karabo Makgale - Denver, CO Jason Fernandez - Markham, ON CANADA Bill Ford - Collingwood, ON CANADA Greg Konzelman - Toronto, ON CANADA James Nodwell - Toronto, ON CANADA Grant Robb - Etobicoke, ON CANADA U.S. Teams Win in France Three U.S. teams won titles in June in France at the ITF Seniors World Team Championships, the highest-ranked event on the ITF Seniors Circuit for men and women in the age categories 50-60. The U.S. brought home titles in the Austria Cup (Men’s 55), Maria Esther Bueno Cup (Women’s 50) and Alice Marble Cup (Women’s 60) but was unable to defend the title in the Maureen Connolly Cup (Women’s 55) for the fourth consecutive year. August 2015 TennisIndustry 11 IndustryNews Short Sets (the U.S. competed in World Group II in 2012 and 2015). The U.S. Fed Cup Team will kick off its 2016 Fed Cup campaign by hosting Poland in the World Group II First Round, Feb. 6-7. The winner advances to the World Group Playoff, held April 16-17, to compete for a spot in the 2017 World Group. The losing nation will play in the World Group II Playoff next April to remain in World Group II in 2017. The U.S. will compete in World Group II in 2016 for just the third time since the World Group format was instituted in 1995 American broadcaster Mary Carillo received the ITF’s highest accolade, the Philippe Chatrier Award, at the 2015 ITF World Champions Dinner on June 2 in Paris. Other award recipients celebrated at the event included singles champions Novak Djokovic (SRB) and Serena Williams (USA); doubles champions Bob and Mike Bryan (USA), and Sara Errani and Roberta Vinci (ITA); junior champions An- drey Rublev (RUS) and Catherine “Cici” Bellis (USA); and wheelchair champions Shingo Kunieda (JPN) and Yui Kamiji (JPN). The USTA Foundation, the national charitable organization of the USTA, has appointed CBS Sports and Tennis Channel broadcaster Bill Macatee to its board of directors. Macatee will serve as an ambassador to promote the Foundation’s mission to utilize tennis and education to help those in need. He will also work to promote the Foundation’s national outreach efforts to assist under-resourced youth and individuals with disabilities. TGA Premier Youth Tennis (TGA) has added a fourth chapter near Los Angeles, in Conejo Valley, Calif. The sports franchise was acquired by Branden Kornmaier, a recent graduate from the University of California, Irvine, where he received a degree in business economics and studied biomedical engineering. The ITF announced that the 2016 BNP Paribas World Team Cup, the ITF’s flagship wheelchair tennis team event, will be held in Tokyo on May 23-26. The event will be hosted by the Japan Tennis Association at the Ariake Coliseum. Representing the U.S. in tennis at the 2015 Pan American Games in Toronto, July 10-26, are world No. 63 Lauren Davis, world No. 111 Louisa Chirico, and world No. 112 Sachia Vickery for the women’s tennis team; and Dennis Novikov, Jean-Yves Aubone and Gonzales Austin for the men. S E A N M E Y E R S P H O T O G R A P H Y/ N S S A ‘Green’ Solutions Can Save You Money TIA Presents Media Award C harlotte (N.C.) Observer sports columnist Scott Fowler (center) received the 2015 Tennis Media Award, presented by the Tennis Industry Association and the National Sportscasters and Sportswriters Association (NSSA), at a presentation in Salisbury, N.C., in early June. The award came with a $1,000 prize. Peter Francesconi (left), representing the TIA, and the editor of Tennis Industry magazine, presented the award, along with NSSA Executive Director Dave Goren. The event was part of the NSSA’s 56th annual Awards Weekend. Chuck McGill of the Charleston (W.Va.) Daily Mail and Jack Thompson, a tennis pro, sportswriter, and contributor to PTR TennisPro magazine who lives in Salisbury, N.C., received runner-up awards, which also included $100 prizes. The TIA created the annual Tennis Media Award in 2014 to recognize sportswriters and broadcasters who publish or broadcast stories on any aspect of recreational tennis. The contest is open to members of the NSSA (individual full membership is $50; visit nssafame.com). Contest entries for the 2016 Tennis Media Award must be published or broadcast between Jan. 1 and Dec. 31, 2015. Entries (only one entry per member) should be sent to contest@tennisindustry.org. For questions, contact peter@tennisindustry.org.• 12 TennisIndustry August 2015 • The Tennis Legacy Fund is a non-profit committed to increasing the awareness of sustainability within the tennis industry and community. To help tennis providers operate a more profitable and sustainable business, TI magazine will run occasional tips by the Tennis Legacy Fund in partnership with Greenlight Solutions and a sustainability initiative by students at Arizona State University Power Savers: Here are two guidelines from the U.S. Energy Department on saving energy when using your personal computer: 1) Turn off the monitor if you aren’t going to use your PC for more than 20 minutes. 2) Turn off both the CPU and monitor if you’re not going to use your PC for more than 2 hours. Also, put computers, printers, and other accessories on a power strip to make it easy to turn off the energy supply and avoid using unnecessary standby power. Is it worth it? According to a study done by Yale, you save $40 dollars a year by adhering to the above guidelines. In addition, a Texas A&M study concluded the university could save $650,000 in electricity costs annually if all students turned off their computers at night for 6 hours. Small changes can make a big difference. —Vid Micevic www.tennisindustrymag.com IndustryNews Letters Yellow-Ball Success In response to the letter in the July issue titled “Show Us Something Better,” I invite Wayne Elderton to attend any of the Little Mo sectional, regional, national or international events and watch the girls and boys in the 8-, 9- and 10-yearold yellow-ball matches! My daughter is 8 and got off the dead orange ball at age 6. Her frustration was high at first as she got used to the regular bounce and the 27-inch racquet, but that took a very short time as her muscles developed. As a teaching pro, it is sad and telling to watch 10- and 11-year-olds who have never hit a ball above their shoulder. While I appreciate what Red, Orange and Green balls has done for the quantities of young players, some of us remain skeptical as to the overall quality. Players outside the U.S. also seem to get most of our college scholarships—without ROGY. Just look at the amazing aces playing Little Mo if you don't believe me! Bill Pantsari, USPTA Seagrove, Fla. tomated external defibrillator), nobody knew what I was talking about, and the person upstairs at the desk had to look around for it. What?? Shouldn't these lifesaving devices be located courtside, rather than upstairs? And shouldn’t staff—and as many members and players as possible—be trained or at least familiar with how to use them? After this happened, I began looking around, noticing how few AEDs there actually are at tennis facilities. Let’s get the word out. This is a no-brainer. Putting aside all the possible legal and liability issues, wouldn't it be better for a club to invest in an AED as a precautionary matter, rather than need one and not have it within reach? Esme Ehr Director, Camp Esmeralda Milwaukee, Wis. Emergency Procedures A couple of years ago, I was playing tennis in my Sunday night group— me being the only woman there, with 23 men—when one of the players suffered a heart attack two courts away. As a tennis instructor and a director of a charity tennis camp for kids, I’ve taken many CPR classes. I immediately ran over to the court, tilted my friend's head back and began compressions. He was turning blue, but I kept working on him. It turned out, the man had a completely blocked artery. He had surgery and is back playing tennis. The scary thing was that when I told somebody to get the AED (au- www.tennisindustrymag.com August 2015 TennisIndustry 13 TIA Mid-Year Update Two years ago, the State of the Tennis Industry meeting in New York was the start of an examination of the health of our industry. Through subsequent Tennis Summits and T.O.M. Conferences, the TIA brought the industry together to exchange ideas and open a dialogue on issues and concerns, which continues this year at the TIA Tennis Forum on Aug. 31 in New York City. As a changing consumer marketplace and lasting effects from the recession continue to impact our industry, we will continue to work toward collaborative measures to grow the sport and improve the strength of industry businesses. TIA Meetings Update The TIA held three important meetings in March in Indian Wells, each at the Westin Mission Hills Golf Resort & Spa during the BNP Paribas Open. At the TIA Board Meeting on March 17, TIA President Greg Mason reviewed plans for Try Tennis Free, with industry support. The meeting included a review of industry and tennis participation trends and research, including the impact of the equipment market on the tennis economy and in particular the declining youth and adult racquet market. The 2015 TIA Tennis Summit, which ran March 17-18, featured a high-powered line-up of tennis, sports and business executives who shared their insights, issues and concerns. The speakers hit key topics and themes that will affect growth in every segment of the tennis industry. 14 TennisIndustry August 2015 TIA Tennis Forum Aug. 31 in New York City The eighth annual TIA Tennis Forum will be Monday, Aug. 31, on the Ballroom level of the Grand Hyatt New York City, right before play begins at the 2015 US Open. Free to attend, the Forum will present the latest news about the state of the tennis industry, including participation, equipment sales data, grassroots initiatives, Youth Tennis, updates from the USTA, and more. Plus, in a ceremony at the conclusion of the Forum, Peter Burwash will become the 10th inductee into the Tennis Industry Hall of Fame. Please register to attend the Forum at TennisIndustry.org. The more than 200 attendees asked questions and made comments at a number of “Open Forums,” producing important discussions. Topics included growing the youth player base, aging demographic of tennis players, how to better engage adults, how the sport can remain relevant, the drive for healthy and fit lifestyles through tennis, and more. About 100 high-level tennis facility owners and managers attended the 2015 Tennis Owners & Managers (T.O.M.) Conference March 18-19. Speakers and panelists included top executives at national tennis and health companies, successful club owners, experts in legal and financial matters, motivational speakers, management consultants, club membership and compensation experts, tennis programming and coaching professionals, sports research experts, and more. Follow-up surveys were positive, and the 2016 T.O.M. Conference is being planned for March 23-26 in Miami during the Miami Open. Join the TIA . . . Increase Your Profits . . . Grow the Game . . . www.TennisIndustry.org OMY NNIS ECON TOTAL TE $5.73 B M N 17.9 TIA Research Update RTICIPATIO TOTAL PA UIPMENT TENNIS EQ INDEX RS ATO DIC IN TRY S NDU The recently completed 2015 TIA State of the Industry report outlines key research to help tennis industry businesses TRY S U and organizations. The TIA D IN THE TRY than TE OF S A T produces more 70 S U IA T D reports, and N I annual research THE analyzes this data the State of the Industry F O to determine where this industry TE has been, where it is A T now, and where it is going. AS Here are some key data pointsTIfrom the current report. (The 2015 State of the Industry report is available starting at the “Industry” ($100) level of TIA membership. Visit TennisIndustry.org.) • The TIA’s Annual Tennis Economic Index grew 3.2% in 2014 to $5.73 billion. • The industry saw a slight increase (1%) in total participation as well as increases in facility and lesson revenue. • The annual Physical Activity Council’s Sports, Fitness, and Recreation Participation Study showed total participation at 17.9 million. • The PAC study also showed an increase of 5% in participation of the TIA-managed Cardio Tennis program to 1.6 million players. • The tennis equipment market continued to experience declines, especially in youth and adult entry-level racquets. • Youth Tennis participation also grew—up 4.1% for ages 6 to 12 and up 9.3% for ages 13 to 17. • R esearch shows 14.6 million non-players are interested in playing tennis. The industry and USTA are looking to an enhanced campaign to capture this “latent demand,” which can help boost the equipment market. • Core players—the lifeblood of the industry who play at least 10 or more times a year and are responsible for 93% of play occasions and 90% of all tennis expenditures—dropped slightly (1.1%) to 9.91 million. Global Research: To develop a Global Tennis Marketplace Report, the TIA continues to work closely with global manufacturers on shipments as well as the ITF on tennis participation. Currently, participating manufacturers have access to the online GTS tracker on wholesale shipments of racquets, balls, and strings completed in over two dozen countries and tennis participation in 20 different nations. Update: Update: Website development for PlayTennis.com, which is managed by the TIA, has seen quite a bit of progress in 2015, including: • P layTennis.com currently contains data and information from more than 400,000 tennis players, 15,400 tennis facilities with 100,000 tennis courts, more than 8,600 tennis professionals, and nearly 7,000 tennis retailers. Much of the data is accessible to consumers through search functions. • All consumer search features have been enhanced for a better user experience across all digital platforms, including smart-phones, tablets, and PCs and also Facebook sign-in. •M obile optimization of the site led to a tripling of traffic from mobile devices in 2014. • P R campaigns and social media efforts with industry partners continue to drive increased engagement. • 3 0-million-plus impressions from releases to 4,200 media through Globe News Wire, including pickup through outlets such as Reuters, WorldNetNews, SI.com, SGI News, Miami Herald, Google News, Ask.com, etc. New features for PlayTennis.com include: • Live Chat and Tennis Concierge provide visitor assistance to deliver a personalized customer experience and to gather consumer data for follow-up and research. •S tar Ratings, a Yelp-like feature, have been added to Facility pages. •V isitor Monitor to display total individual site visits. •C onsumer Offers, currently focused on tournament ticket sales. •A one-step Add/Edit feature to allow facility operators and coaches to easily keep their information current on the site. The TIA worked closely with industry partners, USTA, USPTA and PTR to launch a “Try Tennis Free” campaign for May 2015, and then continuing year-round. Facilities and certified tennis professionals were encouraged to sign up at PlayTennis.com and offer a free introductory program. •N early 2,000 tennis facilities and coaches participated. • T he Try Tennis Free campaign received great support from industry partners • S ocial media campaign and press releases helped site traffic grow 150% during May. Social media reach was up more than 800%, with an increase in impressions and followers. • R eleases to more than 4,200 media outlets garnered 30-millionplus impressions. •O n average, participating facilities saw 24 new and/or returning tennis consumers as a result of Try Tennis Free. •M ore than 11,000 consumer queries were generated to facilities. • 1 ,700 consumers completed the Tennis Concierge inquiry form, along with nearly 800 who joined the Find A Game service at PlayTennis.com. • T ry Tennis Free also helped to introduce on a broader YOUR scale Play Tennis Fast, y a new adult follow-up FriendsT&O Famil program with six onehour sessions using ROG balls and shorter courts During th e month of and play format. May, gi IS I KEY N TEN 2015 EDIT ION Join the TIA . . . Increase Your Profits . . . Grow the Game . . . www.TennisIndustry.org Introduce Tennis , give your best gift fr ever: a FR EE TENNIS iends and family the Go to Play introducti Tennis.com Tennis pr on! oviders, to Try Te register yo ur free pr nnis FREE ! fers now at PlayTe nn ogram of is.com Pioneers in Tennis David Benjamin: College Tennis’s Leading Man By Mary Helen Sprecher I f the definition of success is leaving something better than you found it, David Benjamin can walk away from the Intercollegiate Tennis Association feeling very satisfied. Benjamin, the ITA’s longtime executive director and CEO who retired July 1, is credited with taking a fledgling group of college tennis coaches and transforming that group into a modern, fully functioning national governing body for intercollegiate tennis. The ITA not only sanctions college tournaments and sponsors multiple national championships, but also works with corporate sponsors to offer a host of awards and honors. It also compiles and produces national and regional rankings for teams, singles and doubles for all classifications. In fact, there have been so many changes over the years, Benjamin will be the first to admit he isn’t sure where to start when describing them. The organization known as the Intercollegiate Tennis Coaches Association was in its infancy when Benjamin, then the tennis coach at Princeton University, became involved in 1975, doing project work for the group. “It was kind of a jungle when I started coaching,” he recalls. “We had no rules about college tennis. There was nothing about what balls you should use, which scoring system—there was nothing. If you were playing a team you got along with, it was usually all right. But if two teams did not get along, you could have a lot of problems.” In fact, when he himself was a college player, there was one national championship a year and no ranking system for schools or players. By 1979, Benjamin had been elected president of the organization. In 1981, he took the position of executive direc- 16 TennisIndustry August 2015 tor. His sole mission for the group, he noted, was “growing and promoting college tennis at all levels.” Under Benjamin’s guidance during the course of more than three decades, the group grew from a membership of less than 80 NCAA Men's Division I coaches to its current organizational structure that includes more than 1,500 men's and women's varsity coaches and close to 20,000 varsity student-athletes from over 1,200 NCAA Division I, II and III, NAIA, and junior/community colleges. And, of course, now there is the ranking system. “We worked on that,” he says, pride lacing his voice. “We created it, and now a player can look himself or herself up and say, ‘I’m ranked fifth’ or ‘I’m ranked 10th,’ or anything else.” Benjamin is also pleased with the sense of camaraderie he has seen develop among college teams that routinely meet one another in regional and national competition, as opposed to the one tournament a year he used to experience. “When we played other schools, we kind viewed them as the enemy. But the more you play another team, the more things you realize you have in common.” He believes strongly that tennis has the potential to shape a student’s character. “One of the things that is most important to all coaches is not just to coach the players, but to help them to develop as people. Tennis is a fantastic vehicle for that.” Unlike today’s pro players who often forgo a college education in order to turn pro, their counterparts in the time of Arthur Ashe or Stan Smith continued their college education while competing. The ITA, he notes, has outstanding athletes but is realistic enough to want them to complete their education. “In order to play college tennis, you have to take school seriously. Very few people are going to be world-class pros. But our hope is to make them into world-class citizens, and we know tennis is part of that process.” This might be a clue as to why he says his proudest accomplishment is the development of the annual ITA Achievement Award, which pays tribute to past varsity tennis players who have achieved excellence in their chosen careers. “The award recognizes people who have had wonderful achievements and who have given a lot back. I have an extra fond spot for that.” He pauses. “I’d really be glad to stay involved with it.” • www.tennisindustrymag.com Retailing 139 Why Fitting Rooms Matter! By Jay Townley H ow can you increase sales of tennis apparel to women? By installing fittings rooms, or cleaning up and remodeling your existing fitting rooms. Then educating and training owners, managers and staff about how to integrate fitting rooms into your store’s sales process and conversion and close rates. Research shows that the more customers entering a fitting room means more customers leaving the store with a purchase. The book tennis specialty retailers should get—and make required reading for managers and staff—is “Fit Happens: Analog Buying in a Digital Age,” by Marge Laney. Total category sales is the metric most used by specialty retailers to measure and track the performance of their stores. In addition, some specialty shops also measure and track conversion, or the average ticket value of an individual transaction, and the number of items sold. According to Laney, a recent study commissioned by Alert Tech11 revealed two fitting room variables that play a significant role in increasing all of these metrics: the percent of total store traffic that enters each fitting room, and the number of associate engagements initiated by the customer. The research shows that if you and your staff focus on getting customers into the fitting room and engage with them while they are making their buying decisions, it will positively impact conversion and close rates and build loyalty and repeat business. Clean and Neat Women, and a growing number of men, have to try on apparel selections in order to make buying decisions. Ac- 18 TennisIndustry August 2015 cording to Laney: “They will do that in the least painful way possible, whether in-store or at home. Retailers should embrace this idea and make their fittingroom environments match their selling environments.” A few years ago I was visiting a specialty retailer with a female colleague. The owner asked our opinion about what he should do to improve his store. Without hesitation my colleague said: “Your fitting rooms are downright scary and women won’t go in them. It’s no wonder you are complaining about your store’s inability to sell clothing to women.” Treating fitting rooms as an integral part of your store’s environment adds continuity to the apparel-buying process and increases the likelihood the customer will feel comfortable in using your fitting room. The retailer we visited completely remodeled and modernized his store’s fitting rooms—and reported an immediate increase in apparel sales. When shoppers make their buying decisions in the fitting room, it’s more profitable for the store and more efficient and enjoyable for the customers, which in turn builds customer loyalty and positive word-of-mouth. Also remember that you and your staff are the keys to making the fitting-room experience happen, so educating and training is important. Integrate your fitting room into your customer-service and sales process to connect with a shopper on the sales floor. When you or your staff see someone holding apparel she’s considering, offer an invitation, such as, "May I check to see if the fitting room is available for you?" This engages the customer and encourages her to commit to the next step—trying-on the items. Don’t think you have space for a fitting room? Well, I suggest you take a look at your your overall revenue, then calculate what an increase of 10 to 15 percent in clothing sales will mean to your bottom line. If the increase is interesting, or even compelling, start to plan a remodel of your store—no matter how small your square footage—to include a well-lighted, cheerful fitting room with a full-length mirror, a hanging rack for clothing and a chair. Increasing your store’s revenue and profitability from the sales of clothing should be the focus of your fittingroom strategy. • This is part of a series of retail tips presented by the Tennis Industry Association and written by the Gluskin Townley Group (www. gluskintownleygroup.com). www.tennisindustrymag.com Lake Nona The ‘New Home for American Tennis’ Takes Shape By Peter Francesconi A little over a year from now, the “New Home for American Tennis” at Lake Nona in Orlando, Fla., should be completed and open for business, with a total of 102 courts, along with office space and much more. “This is bigger than just tennis,” says Virgil Christian, the USTA’s senior director of market/facility development and collegiate tennis. “We chose Lake Nona and Tavistock Group to help create a ‘sports and innovation district.’ We can make this really dynamic and special. It’s as much a tennis business project as it is a tennis play project.” The Lake Nona project (which is still searching for a “real” name) was announced in May 2014 and ground was broken this past April. Taking up about 300 acres, the USTA facility, which will cost at least $60 million, will also house the USTA’s Community Tennis and Player Development divisions. About 150 to 200 USTA staffers will be based at the facility, and in fact, some USTA employees have already relocated to the Lake Nona area, working out of temporary offices. Among the 102 courts will be eight 36-foot and eight 60-foot courts. There will also be a range of surfaces to play on, including DecoTurf, Plexipave, Har-Tru and red clay. In addition, Sport Court will have its PowerGame surface. The indoor facility will have six Rebound Ace courts. A part of the facility, with 12 hard courts, will be dedicated to college tennis and will be the home courts for the University of Central Florida. “This will be the first tennis venue built off-campus for a college team that I’m aware of,” Christian says, noting that the UCF campus is about 18 miles away. But the college facility will also handle confer- 20 TennisIndustry August 2015 ence tournaments and more. Organizations have already been expressing interest in bringing events to Lake Nona, and the sheer number and types of courts opens up the facility to a lot of possibilities, including USTA tournaments and events at all levels, Pro Circuit events, a possible ITF event, college “spring break” tennis, and more. “In 2017, I think we’ll have about 40 events there,” Christian says. “Once we get going, we may have 80 or more. Some will rotate through, but some might want to find a permanent home.” The USTA estimates that more than 100,000 people will use the facility each year. The entire Lake Nona community is 11 square miles and originally started as a residential community (there currently are about 3,000 occupied homes). But the focus shifted in the last decade to a pioneering Lake Nona Medical City, a carefully planned, 650-acre health and life sciences park. “The USTA is a key component for our sports innovation performance cluster,” says Taj Adhav, Tavistock’s director of business development for Sports Innovation & Performance. Adhav and his colleagues expect the new USTA facility to serve as an anchor for a world-class sports performance district. Not only is Tavistock and the USTA hoping to attract other tennis organizations and business to Lake Nona, they also are interested in bringing in other performance sports to the area, too. The tennis facility will be environmentally friendly, and also will be on the cutting edge when it comes to technology. Christian says the USTA is looking at products that analyze players’ strokes, call lines and more. On the grounds, big screens will help direct people to where they need to go, and there will be water features to the site. “We’ve brought the water inside, not outside, because it softens up the look,” Christian notes. “You’re going to see something that’s really never happened before in this sport,” he says. “It’s going to be pretty dynamic—people coming in, enjoying Lake Nona and Orlando. “We want to be on the forefront of what needs to happen in the sport,” Christian adds. “We’re working to really make it a ‘wow’ experience for the customer.” • www.tennisindustrymag.com Facility Management 34 Ways To Grow Tennis Club Membership By Rich Neher W hen it comes to facility management, three issues are at the top of every tennis club owner’s or manager’s list: membership growth, member retention and bottom-line profitability. Membership growth is, of course, one factor to drive your bottom line. Attracting prospective members is one of the essential activities every club owner and manager should be engaged in on a regular basis. Here are 34 creative ways to attract new players and grow your tennis membership, divided into groups based on the budget you may have available. tablets. But also, Google is putting much more emphasis on mobile-friendliness when ranking web pages. FREE/INEXPENSIVE 5 The cost for these choices is mostly your time, if you can do these yourself. Or, consider hiring a student to help you. 1 Attractive Website: Since your website should hold all the pertinent information about your club, make sure it is constantly updated with the latest information. Post press releases and email blast content so your url can then be posted and shared on social media. Wix.com and Weebly.com are examples for free website builders. Ask your Internet Service Provider for other choices for free sites. 2 Focus on Mobile: Make sure your website is mobile-friendly, since many of your prospects use smartphones and 22 TennisIndustry August 2015 8 Cross-Promote with Other Non-USTA Programs: WTT, Pickleball, Padel Tennis, Ping Pong, Beach Tennis—we can all coexist and help each other. 3 9 4 10 Be Engaged on Social Media: Use Facebook, Twitter, LinkedIn, etc. to promote events, post videos and news, and drive people to your website. All these social media sites are free. Maintain and Support an Active YouTube Channel: Make sure videos are always displayed with the website domain name, Facebook page name, etc. visible. YouTube channels are free to use. Word of Mouth: Still very important as a high-quality, effective and free marketing tool. 6 Email Blasts and E-newsletters: Follow generally accepted guidelines on what you can and cannot do. No more than two email blasts per month. Remember that the most important content has to go in the first paragraph. Make the headline interesting so recipients will open the email. Although there are exceptions, the industry norm is that only 20 to 30 percent of your recipients will open your email blasts. 7 Cross-Promote with USTA Programs: The parents of JTT or NJTL kids may be interested in adult memberships, leagues, clinics, lessons. Your adult league players with kids may be interested in junior programs. Cross-Promote with Vendors: Allowing vendors like the local grocery store or local realtors to advertise on your website can give you cross-promotion opportunities on their sites, in their newsletters, etc. Cross-Promote with Other Tennis Vendors: For example, Babolat has a huge percentage of the under-30 racquet market; teaming up with them may make sense in reaching millenials. 11 Cross-Promote During Professional Tennis Events: Send out e-blasts and use other tools to promote professional events, in return for a booth at the event or being featured in the promotional material. 12 Cross-Promote with Tennis Vendors in Sporting Goods Stores: Team up with manufacturers for in-store promotions at sporting goods stores, have a booth or table there on a busy Saturday morning. 13 14 Link to Other Websites: Reciprocal links drive traffic to your site. Exchange Banner Ads with Other Websites: Reciprocal banner ads drive traffic to your website. It’s a great way to allow vendors to www.tennisindustrymag.com advertise and give you cross-promotion opportunities. 15 Promotions in High Schools, Colleges, Fitness Clubs, Health Clubs: Future tennis members, existing tennis players, latent demand players can be found here. 16 Direct Membership Promotions in Sporting Goods Stores: Offer a membership discount to all players buying a tennis racquet, for example. 17 Promote Players and Captains in Local Media: Give really BIG shout-outs when players or captains are written up in print media or reported about in local TV and radio. 23 Small Recruiting Events to CrossPromote Local Businesses: Sponsor a celebrity speaker in a restaurant, for instance. It may cost you the price of a meal, unless the restaurant is willing to discount it or provide for free as part of their promotion. 24 Short- and Long-Term Contests: Short-term contests can be featured on your website and in social media for winning shout-outs and small prizes. Use long-term contests for bigger prizes. The goal is to recruit new members and market your club and programs. 18 25 19 26 Have Events and Programs Covered in Local Media: Send content and story ideas to the editors. Make it interesting, add some buzz. Get Live Radio or TV Coverage of Events: TV or radio are interested when the event is newsworthy or when a charity component is attached to it, especially when that charity lines up with the station’s charity goals. Research your local radio and TV stations’ charity involvements and goals when planning a charity event at your club. 20 Speak at Community Groups, Service Organizations, Schools: From Rotary Club to YMCA, lunch speakers are often needed. It’s a great way to get the word out about your club or your programs. SHOESTRING BUDGET If you have a small budget available, such as a few hundred dollars… 21 Advertising at Fitness Clubs: If they don’t do reciprocal promotions, they may let you advertise your club or program fairly cheaply to their members. 22 Smaller Open House: Try free clinics and match play at your club for one day. All pros need to chip in because they will be featured, too. www.tennisindustrymag.com Start Meet-Up Groups: They’re great feeder and recruiting events for club memberships. Match play for groups with all level players. Free Beginner Programs: Start a Beginner Program, with buy-in from one or more pros. Subsidize program costs as part of the promotion. Possibility to create a pathway to starting a 2.5 league team. Use the industry-supported Try Tennis Free (trytennisfree. com) program, and use the free collateral marketing material available to tennis providers. SIGNIFICANT ADVERTISING BUDGET If you have a few thousand dollars available… 27 Print Advertising: Select your print media carefully. Identify the target and advertise in the media that your target audience reads. Pro: Local media may not be too expensive. Con: Only a fraction of the targeted readers may ever see the ad. 28 Direct Mail: Only useful if recipients have a reason to keep the material, like a calendar, rule book, etc. Pro: Can be targeted to area, income, etc. Con: Expensive. 29 Side of Bus: Costly but reaches a good number of people in your local area. 30 Large Billboards: Costly but could reach a lot of people, maybe not all local, though. 31 Ads on Extreme Sports Sites: Can be costly, but allows you to target the growing group of millenials. 32 Large Recruiting Events like Super Sonic Tennis Night: Tennis clubs can profit from such an event by showcasing their facility for prospective new members. Their pros have the same goals. Local restaurants may be interested in having a big group of people sample their food. There are bands that may play for free or for little money. 33 Charity Events and Fundraisers: Use charity events for showcasing your club and/ or programs. Pro: Great promotional value, free advertising possibilities. Con: Heavy staff, volunteer, financial commitment. 34 Larger Open House: Free clinics and match play at your club for one day. All pros need to chip in because they will be featured, too. Games, balloons, face painting for kids. Food, vendors, raffles. • Rich Neher owns Tennis Media Group (tennismediagroup.com), a consulting and marketing service for tennis clubs, tennis organizations, and coaches worldwide. He is also the founder of the California Social Tennis Network and the San Diego Tennis Network. Before managing the Toluca Lake Tennis and Fitness Club in Los Angeles as General Manager, Neher worked for The Active Network in San Diego as Team Lead for Adult Leagues and NTRP Ratings on the USTA Tennislink Team. August 2015 TennisIndustry 23 Apparel Fashions That Are a Smashing Success Sea blues, charcoals, pinks and corals form much of the fall/winter palate as the year end ushers in sleek, fun designs with high-tech, sustainable fabrics promising comfort and breathability. By Cynthia Sherman Asics Asics Athlete dress is an “extreme” fitted racer-back with accompanying briefs, which comes in solid and contrast colors. Worn by Sam Stosur on the WTA Tour, this sporty dress with an inner shelf bra has a laser-cut mesh back panel, which aids in ventilation and comfort ($100). asics.com; 800-333-8404 Bolle Bolle rocks the court and continues the layered tiered look of fall with its Lavender Fields fashion line. Sporting graphite, white and lavender, some core components of this easy-wear, breathable line feature a threequarter sleeve V-neck top ($34) and chevron-printed skort ($64); and a solid racer-back top that flatteringly crosses over at the front ($62), paired with a woven layered skort ($68). bolletennisapparel.com 301-362-0360 24 TennisIndustry August 2015 www.tennisindustrymag.com Fila Fila’s Platinum collection will debut on the US Open courts this year. Fila calls its most recent fabrication “futuristic armor for the athletic warrior,” as it features Thermacool fabric, which is supposed to work in concert with the body’s natural thermal capabilities to promote maximum comfort. The racer-back dress with built-in bra has a streamlined front that graduates to a flippy bottom back flounce. It comes in white with black, and teal blue with black ($90). fila.com; 800-845-FILA InPhorm InPhorm boasts eco-friendly tennis- and activewear in a blend of recycled poly-spandex with moisture-management properties. The flirty coral and black halter dress features a built-in bra, mesh fabric inserts, criss-cross back straps and a flouncy tiered skirt ($110). inphormny.com/collections 214-688-4026 Pure Lime Danish activewear brand Pure Lime leaps into action with some dynamic pieces. Part of the Ace group features a black and white color-blocked cami top with a pop of bright lime ($68), paired with a see-through mesh-paneled side-striped skort with contrasting bright lime shorties ($68). The luxe micro-poly/spandex blend is soft to the touch. purelime.com; 516-343-4002 www.tennisindustrymag.com August 2015 TennisIndustry 25 Footwear Fancy Footwork Manufacturers are aggressively moving to add to their share as the shoe market continues to increase. F By Kent Oswald ootwear manufacturers are catching their breath as we round the calendar’s final turn beginning with the US Open’s fortnight. The strong sales of recent years have continued, with the market adapting to more brands fighting for space on shelves, technological advances in construction, and greater emphasis on fashion-forward stylings. Entering 2015, there was a 6.4 percent spike in tennis footwear sales ($174 million in 2014 vs. $163.6 million in 2013), outpacing the 1.9 percent increase in total sales of licensed sportswear, according to Sports and Fitness Industry Association figures. While 2015 figures are not yet available, word-of-mouth suggests reasons for continued optimism, although not the same year-over-year increase. There were even hints of a return to the glory days when the all-white Stan Smith shoe was reintroduced by Adidas and gussied up with versions featuring color splashes that engage today’s consumers. That shoe gained recognition as the “Achievement Award for Shoe of the Year” from Footwear News, the first time the industry publication had so honored a shoe. While not all manufacturers introduce new product in these last few months of the year, each is aggressively pushing to keep and add to its share as the market increases, and there are many reasons to keep one’s eye on the feet as well as the ball. Adidas This fall will see the three-stripe company continuing to promote the lightweight adizero Ubersonic (women, $120; men, $125) and a Tennis Magazine Editor’s Choice, the Barricade 2015 Boost (shown, men, $120). The Ubersonic competes in the lightweight category, although the company also stresses the product’s support and durability. This Barricade features not just the series’ traditional flexibility, comfort, and stability, but also increased energy return in the heel through placement of the company’s Boost foam. adidas.com; 971-234-2300 Asics The past few years have been very good for growth of the Asics section of the shoe wall. Upcoming promotion includes print advertising and new in-store free-standing displays and slat-wall backers for the GEL-Resolution 6 ($140), an extension of the tennis specialty channel’s top-selling shoe, which in new colorways will be worn at the US Open by Gael Monfils, Steve Johnson, Samantha Stosur and Coco Vandeweghe. Because beauty is not just skin deep, resulting from the company efforts to seek out new materials, the upper is not just more comfortable, but also allows for a more vibrant print on the underlying mesh. asicsamerica.com; 800-678-9435 Babolat For the fall, Babolat continues to promote its lighter Babolat Propulse BPM (shown, $119.95) and more durable Babolat SFX All Court ($99), both introduced earlier this year and featuring soles developed in conjunction with Michelin. There will be repeated social media efforts marketing the shoes to those already engaged with the brand, as well as local events, in-store merchandising and promotional discounts. babolat.com; 877-316-9435 26 TennisIndustry August 2015 www.tennisindustrymag.com Diadora The S.Star K VI (men, $139) and S.Star K III (women, $139) continue as the focus of Diadora’s marketing efforts until the Italian company launches its 2016 line—with highlights to include new technology, new styling and wear guarantees on more price points. The company will hope for more social media successes like a viral pic of Jay-Z in B-Elite Classics, previously made famous by Bjorn Borg, as it builds brand interest at the grassroots in the comfort, styling and playability of the shoes with outreach efforts coordinated through American distributor Dunlop. diadora.com; 800-768-4727 Fila Fila expects to be on message through the end of the year in stressing for retailers and players the integration of its apparel and footwear collections. The Sentinel ($100) will continue as the base on court for messengers on tour, including Julia Goerges, Jelena Jankovic and Sam Querrey. fila.com • 800-845-FILA Head Print and digital advertising will be the primary marketing initiatives for the Revolt Pro Shoes (men, women, $119.95 (MAP), juniors $79.95 (MSRP)) to year’s end. The emphasis will be on technological benefits, although social media outreach will continue, highlighting players who tag posts with #gameraiser. head.com; 800-289-7366 K-Swiss Comfort, style and the brand ambassador Bryan Brothers are slated to remain the hallmarks as promotion of the Hypercourt ($130) continues. Additional marketing muscle will be added with highlights of the Tennis Magazine Editor’s Choice award for “best new line.” kswiss.com; 800-768-4727 New Balance The US Open and fall events will feature Milos Raonic, Heather Watson and Nicole Gibbs wearing the 996v2 ($119.99) as testimony to the shoe’s stability, flexibility and durability. The company, continuing its outgrowth from “just” tennis footwear into the rest of the market, will work with stores and at events to bring attention to the complementary kits. newbalance.com; 800-253-7463 Nike The Beaverton, Ore., sportswear juggernaut guarantees year-round attention for its shoes with one-name endorsers like Rafa, Roger and Maria, as well as its ubiquity on the feet of other, two-name, stars. For the summer and into the fall the company will be supporting sales of the full line with buzz generated by in-store promotions, video outreach, social media campaigns, and the attention rippling out from a Wimbledon launch event featuring Serena Williams, who is credited with consulting on the dimpled, lightweight and sturdy NikeCourt Flare ($165). nike.com; 800-344-6453 www.tennisindustrymag.com August 2015 TennisIndustry 27 2015 Guide to Stringing Machines A Brief History of Stringing Machines With the computerized machines of today, it’s hard to imagine how stringing was done in days gone by. M By Bob Patterson y first machine was a Tremont Research model 145 that I clamped onto the seat of the bleachers at the city park tennis courts in my hometown. Compact and fairly easy to operate, it certainly got the job done. But it is a far cry from the computerized models, or even the lock-out machines, available today. That was 1975 and my TR 145 was an engineering marvel compared to the equipment available 30 or 40 years earlier. Over the years, I have collected stringing machines and tools from various eras. With a bit of research, I’ve pieced together an unofficial timeline of the evolution of our industry. Although the game of tennis had been around since the 1870s, it appears that the earliest patent on record at the U.S. Patent office for a stringing machine was in 1932, for a “Racket Stringing Apparatus” awarded If you have a collection or information to W.E. Jaffe of on antique stringing machines or tools, Chelsea, England. we would love to hear from you. Email By most accounts, bob@racquettech.com. If you are in the racquets were strung Birmingham, Ala., area, you can see our by hand prior to collection at the USRSA Test Lab. this time, a practice that continued for some time. The late Warren Bosworth wrote an article that appeared in World Tennis magazine in April 1979 showing a step-by-step method of stringing a racquet by hand. Using just a tension dowel and awls, Bosworth is shown installing the 28 TennisIndustry August 2015 www.tennisindustrymag.com strings with the racquet in his lap. In the opening paragraph, he explains, “There are three ways to string a racquet: Completely by hand (as he demonstrates), with a portable racquet vise, or with a stringing machine, as professional stringers do.” Bosworth did explain the benefits of having the frame supported during the process to protect the integrity of the racquet and that hand stringing did not offer that protection. The racquet vise that Bosworth referred to was the earliest “machine” that I can find record of. It was simply a way of holding the racquet, freeing the stringer to use both hands to tension and “clamp” the strings. In this case, the clamp was actually an awl forced into the hole beside the tensioned string to hold it in place. I am told that stringers would pluck the tensioned strings for the right pitch to ensure their tension was equal and accurate before moving on to the next string. While I cannot imagine stringing a racquet this way, especially with fragile natural gut, Bosworth sums it up eloquently in the article: “The process of stringing a racquet by hand is simple. Done at its best, it is an art.” Designed for Tennis The 1936 catalogs of two prominent sporting goods dealers in Chicago, H.E. Wills Co. and W.A. Bickel, both have two-page ads for The Wonder Vise. According to the ads, the Wonder Vise “was designed and manufactured solely for the purpose of stringing rackets, [and] is not a composite of tools better adapted to other kinds of work.” That description conjures up all sorts of visions of inventive minds trying to adapt various tools in the workshop to hold their racquet while they tug away at the strings! The Wonder Vise held the racquet securely but didn’t really add any support to the head during the process. Those same catalogs also show what I consider to be the first true stringing machine: The Wonder Tension-Tightener. Rather than pulling by hand with a dowel, this apparatus basically ratcheted the string tension similar to a wrench. The catalogs state, “Results with its use are mechanically accurate, uniform and beyond comparison with the hand method.” As an added bonus, “Actual labor is also greatly reduced, permitting a larger output of finished work.” Who wouldn’t want that? I have an advertisement for a similar device called the Tomgut Tension-Master, from about the same time frame, although I’ve never seen the actual machine. Another machine in my collection, The Sterns Stringer, incorporates a similar tensioning device built onto the vise. The Roy Sterns Co. in Cincinnati manufactured it, but I have found no other information about it. It also allows the racquet vise to rotate 360 degrees, which is something almost all machines now incorporate. Bigger and Better Through the years the devices seemed to get bigger, if not better. When I was growing up, I remember the upright Serrano machine in the pro shop at a local park. The Serrano was patented in 1941 and was a familiar fixture in many shops www.tennisindustrymag.com through the glory days of the tennis boom in the 1970s. The drop-weight machine’s tensioner was activated with a foot pedal. The one I remember remained in use through at least the late 1990s, and may still be going strong somewhere today. Another beast of a machine from the 1940s was the PneuDraulic from the Super Hydraulic Stringer Co. of St. Louis. The International Tennis Hall of Fame has a one in its collection. The machine used a hand-pumped air cylinder that applied the set tension, which was activated with a foot pedal. The tensioner was a rotational one called the “Snubber-Disc.” A 1949 “Deluxe” upgrade added an automatic setting “so that you can select any desired stringing tension with finger-tip control without the use of a pump,” according to a company brochure. The other added features touted in the brochure were a “tray for necessary handy tools, and a swivel-head fixed anchor stop for tying and finishing string ends,”—better know in modern machines as a turntable brake. Electronic Revolution As racquets began the transition from wood to metal and composites, it seems that stringing machines began to transition to electronics, although at a much slower pace. The earliest electronic machine in our collection is a KAPO Accustring, probably introduced in the 1960s or ’70s, but I have not been able to find other information on it. I did run into a stringer who remembered stringing on one in the 1970s at his local shop. He said the rotational tensioner surface had to be replaced often, which may explain the box of replacements that accompanied my eBay purchase! The first electronic machine I used was a Babolat Star 2, introduced in the 1980s. When I opened my shop in 1991, the Star 3 had just come out, and I had to have one. It served me well for many years and I know of several that are still in use today. While the electronic machines seem to dominate the professional market today, manual lock-out machines have also continued to improve, with enhanced mounting systems and clamps. Many of today’s models include features that couldn’t have been imagined in 1930, but for the most part today’s machines have the same requirements as those earliest models: 1) Hold the racquet securely. 2) Apply accurate tension. 3) Make sure the tensioned string is held securely. When you get right down to it, all the rest is convenience and added benefits. Racquet technicians get asked all the time, “What is the best machine?” The answer is simple, and it’s the same as it is for racquets or string (which are the other two questions we field with regularity). It really depends on what you need. Your volume, your budget and other factors will dictate what features will suit you best. In this issue we provide a lot of information about the professional models available. It is up to the buyer to decide the best fit. While we have come a long way since having to pull string manually with a dowel, stringing is still a labor-intensive process. Having the right machine that fits your particular needs will go a long way toward making the job easy and profitable. • August 2015 TennisIndustry 29 2015 Guide to Stringing Machines Alpha • 800-922-9024 • info@alphatennis.com He igh PriceWarranty (MSRP)(years) t Sta nd Inc lud Sta ed nd Ava ilab Tab le le T op Sta Tab nda le T rd op Op Lev tio elin n gP ads Lev on elin Tab gP le T He ads op igh on t Ad Sta jus n d Mo tab unt le in 2P oin g tM oun 4P tin oin g tM oun 5P tin oin g tM oun 6P tin oin g tM oun Tur tin nta g b le L 360 Rot ock atio Tur n n Ta ble Spe Ten ed sio Con Dro ning tro pW l eig Ful h t l Du t Rac ch-Dr op het Sys tem Ha nd -Dr Cra op nk 2S ide dC ran Ele k ctr ic Bee ps On /O Mu ff ltip le S pee Con d-P sta ull Loc nt-Pu ll kou t Pre str etc h Lin ear Pul l Sel f El eva tin Au gL tom ine ar P ate dT ull ens ion Rel eas e Model Ten nis Rac que tba ll Squ ash Bad min ton Stringing Machines on the Market Pioneer DC Plus $489 5 xx xxxxxx Revo 4000 $679 5 xx xxxxx x xxx xx Axis Pro xx $799 5 xx xx x x xx x xxx xx Apex Speed $1,099 5 xx xx x x xx x xxxx Ghost $2,495 2 xx xx xx x xx x xxxxxx Babolat • 877-316-9435 • www.babolat.com Sensor $5,795 5 xx xx x xx x xxxxxx Sensor Expert $8,500 5 xx xx x xx x xxx xxxx xx Star 5 $3,695 3 or 5xx xx x x xx x xxxxxx Gamma • 800-333-0337 • www.gammasports.com X-2 $179 Life xxxx $119 xxx xx xx x Progression 200 $174 Life xxxxxx xx xx x Progression 602 $369 5 xxxx $119 xxx xx xx x X-6 $379 5 xxxx $119 xxx xx xx x Progression 602 FC $499 5 xxxx $119 xxx xx xx x X-6 FC $509 5 xxxx $119 xxx xx xx x Progression ST II $749 5 xxxx $119 xxx xxxxx x X-ST $759 5 xxxx $119 xxx xxxxx x Progression Els $1,169 5 x xxx$119 x x x xxxxxx xx X-Els $1,179 5 x xxx$119 x x x xxxxxx xx 5003 w/6pt QM System 5003 w/6pt QM SC System $979 5 xx xx x x xx x xx xx $1,079 5 xx xx x x xx x xx xx 5003 w/2pt SC System $1,179 5 xxxx x x xxxxxx x 6004 w/6pt SM SC System $1,349 5 xx xx x x xx x xxx xx 6004 w/2pt SC System $1,349 5 xx xx x x xxx xxx xx 6900 Els w/6pt SM SC System $1,949 5 xxxx x xx x x xxxxxxxx 6900 Els w/2pt SC System $1,949 5 xxxx x xx x xxxxxxxxx 7900 Els w/6pt QM System $2,299 5 x xx xx xxxxxxx xx x x xxx 7900 Els w/6pt QM SC System $2,399 5 x xxx x xx xx xxxxxxx xx x 7900 Els w/2pt SC System $2,499 5 x xxx x xx xx xxxxxxx xx x 8900 Els w/6pt SM SC System $3,399 5 x xxx x xx xx xxxxxxx xx x 8900 Els w/2pt SC System $3,399 5 x xxx x xx xx xxxxxxx xx x 9900 Els w/6pt SM SC System $3,899 5 x xxx x xx xx xxxxxxx xx x 9900 Els w/2pt SC System $3,899 5 x xxx x xx xx xxxxxxx xx x Klipper USA • 800-522-5547 • www.klipperusa.com Klippermate $159 Life xxxx $115 x x x xx x x Klippermate Bad’ton $179 Lifex $115 x x x xx x x 280-CS $245 10 xx xx $115 x x x xx xx 440-CS $445 10 xx xx $115 x x x xx xx PACIFIC North America LLC, Bradenton • 941-795-1789 • www.pacific.com (or) usainfo@pacific.com Digital DX8 $9,995 2 xx xxx x xx x xxx xxxxx Digital 700 $7,995 2 Tronic DX6 $6,495 2 xx xxx xx x xxxx x xxx x x xxxxx xx x x Prince • 800-283-6647 • www.princetennis.com Neos 1000 $1,099 3 xx xx x x xxxxx xx Neos 1500 $1,299 3 xx xx x x xxx xxx xx 3 xx x xxxxxx xx x Prince 7000 TBA x xxx Stringway • 800-922-9024 • www.alphatennis.com M100 - O92 - TH $767 10 xxxx xxxxx x x M100 - O92 - T98 $962 10 xxxx xxxxx x x M100 - O92 - T92 $1,058 10 xxxx xxxxx x x $846 10 xxxx xxxxxx x x ML100con - O92 - TH ML100con - O92 - T98 $1,041 10 xxxx xxxxxx x x ML100con-O92 - T92 $1,137 10 xxxx xxxxxx x x ML120con - O92 - T98 $1,179 10 xxxx xxxx x x ML120con - O92 - T92 $1,299 10 xx xx xxx x xx MS 200con T98 $1,394 10 xx xx x xxx xx MS 200con T92 $1,518 10 xx xx x xxx xx 1 - Magnetic auto clamp base release 4 - Accessory Drawer; Available as either 4 point or 6 Point Mounting System 2 - Flying clamp starting pins 5 -Motorized Height Adjustment 3 - Single swivel fixed clamp, Flying clamp starting pins 30 TennisIndustry August 2015 www.tennisindustrymag.com gC lam Dia p gon al C utt Ne ers edl eN ose Aw Plie l rs Fly ing Cla mp Ass em bly Ins Ow tru ner ctio sM ns/ anu Gu Vid al/ idin eo Vid gA eo w Ben l tN ose Plie Ass em rs bly Too ls No tes Too ls In clu Sta ded rtin Dia blo /N o Rot atio secon e nal Foo t Pe Tensio dal ner Pou Ten nd sio nA Ma s & Ki ctiv lo nua ato l Ca s Tens r Sel libr ion f-C a tio alib n Ad rat Dia j i u n mo sta g ble nd Coa Kn ob/ t Te nsi Dia on Plu l He s/M Tensi ad on ins Gri Set Ful Tou p tin l Ke ch Pad g ypa dT Ten LED e s n ion /LC sio nS Set DT Mu ett ens ing ltili ngu ion D i Kn s al T ot T ouc play e hS Rem nsion cre ing en ova Dis ble pla E y Cla lec t mp ric T ing ens Fly i one ing r Cla Un Fix mp it ed Cla s mp Du so al S nG wiv lide el D Du Bar al S oub s wiv le A el S 360 ctio i n De nF gle gre A ctio ixed Dia eC mo lam nF ixe nd ps d Du Au o nG tom st C lide lam ate Bar No dB p s s Too ase l Ne Rel ede e Ext d to ase C ra F l a A m eat Too ure djust C ps l Tr s lam ay ps Cov er I ncl ude Cov d er A vai lab Str ing le Me asu Bu rer iltin R ule Ree r l Ra ck Rac que Cab t Sta nd ine tW ith We Dra igh we t rs Un der 50 50lbs 75 lbs Ov er 7 5 lb s x xx x xxxxxxx x xxx xx x xxxxxxx x xxx xx x $15 xxxxxxx xxx x xx x xxxxxxx xx xxx xx x xx x xx xx xx x xx x xx xx xx xx xx xx xx xx xx x xxxxxxxx x xxxxxx x xxxxxxxxx 1 x xxxxxx xxx xx x$29 x xx xxxx xxx xx x$29 x xx xxxx xxx xx x$29 x xx xxxx xxx xx x$29 x xx xxxx xxxxxx x$29 x xx xxxx xxxxxx x$29 x xx xxxx xxxxxxxx x$29 xxxx xxxxx xxxxxxxx x$29 xxxx xxxxx x $35 xx x x xxx xx x x$29 x x x x x x xxx x$29 x x x x x x xxx x $35 xx x x xxx xx x xx xx xx xx x $29 xxxxxxxxx xx xx xx xx x $29 xxxxxxxxx xxxxxxxx x$29 xxx x xx xxx xx xx xx xx x x x xxxxxxxxx xx xx xx xx x x x xxxxxxxxx xxxxx xx xx xxxx xxxx x xxx x xx xxx xxxxx xx xx xxxx xxxx x xxx x xx xxx xxxx x xxx xxx xx x x x xx x x x x xxx xxxx x xxx xxx xx x x x xx x x x x xxx xxxx x xxx xxx xx x x x xx x x x x xxx xxxx x xxx xxx xx x x x xx x x x x xxx xxxx x xxx xxx xx x x x xx x x x x xxx xxxx x xxx xxx xx x x x xx x x x x xxx 5 xxxx x xxx xxx xx x x x xx x x x x xxx 5 xx xxx x xxxxx 2 xx xxx x xxxxx 2 xx xx x xxx xxx 2 xxx x x xxxxx 3 xx xxx xxxx x xxx $895 xxxx xxxx x xx xxxx x$45 xxx $395 x x x x xx xxx xxxx x xx $795 xxxx x xxxx x xxxx x xxxx x x xxxxxx x xx x x xxx xxx x xx x xx x x x x x 4 xx x xxx x xxx x x x xx xxx x xx xxx x xx xxx xx xxx x x xx xxxx x xxx xx xxxx x xxx www.tennisindustrymag.com August 2015 TennisIndustry 31 2015 Guide to Stringing Machines PriceWarranty (MSRP)(years) He igh Model t Sta nd Inc lud Sta ed nd Ava ilab Tab le le T op Sta Tab nda le T rd op Op Lev tio elin n gP ads Lev on elin Tab gP le T He ads op igh on t Ad Sta jus n d Mo tab unt le in 2P oin g tM oun 4P tin oin g tM oun 5P tin oin g tM oun 6P tin oin g tM oun Tur tin nta g b le L 360 Rot ock atio Tur n n Ta ble Spe Ten ed sio Con Dro ning tro pW l eig Ful h t l Du t Rac ch-Dr op het Sys tem Ha nd -Dr Cra op nk 2S ide dC ran Ele k ctr ic Bee ps On /O Mu ff ltip le S pee Con d-P sta ull Loc nt-Pu ll kou t Pre str etc h Lin ear Pul l Sel f El eva tin Au gL tom ine ar P ate dT ull ens ion Rel eas e Ten nis Rac que tba ll Squ ash Bad min ton Stringing Machines on the Market Tecnifibre • 888-301-7878 • www.tecnifibreusa.com TF-6000 $6,500 2 xx xx xx xx x xxxxx Ergo Pro (Pro Select) $7,500 3 xx xx xx xx x xxxxxx $10,000 3 xx xx xx xx x xxxxxx Ergo Touch TOURNA • 800-554-3707 • www.uniquesports.us 600-ES $1,695 2 year XXXX 300-CS $795 2 yearXX X X X X XX XX XXXXXXXX XX XXXX X Wilson • 800-272-6060 • www.wilson.com Baiardo $6,000 3 or 5xx xx x x xx x x xxx xxxx Wise USA • 888-836-7466 • www.tennishead.com 2086 Professional Electronic Tension Head$595 2 xx xxxx xx x xx Yonex • 800-449-6639 • www.yonexusa.com ES5 Pro Tech $6,999 3 xx xx xxx xx x x xxxxxx 5 - Electric Stand $850, Customizable Machine Color $500, 7 - Multilingual touchscreen display, Dual roller ergonomic clamps, Automated motorized height adjustment, Adjustable turntable tilt, Customizable Stand Color $150. Note 2: Pro Becomes Pro Select if one Motorized height adjustment for mounting/mains/crosses, Customizable with memory for up to six stringers, Angled stand for more leg or more of the following upgrades are added (Dual Swivel Single Action room, Manager's security settings, Self guiding puller head, Logs string pulls by user, tension jaw plate limiting screw, Visual tension Fixed Clamps $500, String Measurer $300, Multilingual Touchscreen notification, Cross tension +/- by percentage, Ability to recalibrate to factory settings, Mobile phone well,Pop out plug for quick clamp Display $650, Electric Turntable Lock $500)30 - Smart Fast Battery base removal, modular construction, 3-D Turntable Rotation, now ships with tool tray extenders to increase storage capacity 2.5 times, Upgrade $45 racquetball billiard adapters available upon request NOTE: Machines purchased after 06/01/2014 will have upgraded puller head and 6 - Electric Turntable Lock - Upgrades Available (Electric Stand $850, clamp base levers with increased durability. Customizable Machine Color $500, Customizable Stand Color $150) 32 TennisIndustry August 2015 www.tennisindustrymag.com xxx xx $650 xx $500 xx xxx xxxxx X XXXX XXXXXX X XXX X X xx xxx x x x xx x xx xxxx xx xxx www.tennisindustrymag.com x xxxxx x x $300 xxxx 5 xxx xx x xx xx x xxxxxx 6 XX XXXXXXX X XX X X X XX X X x xx x $44.95 xxx x x xxxxxxxx 7 xx 8 x xxxx 9 8 - Adapter available for drop weight machines ($35), Adapter available for Gamma machines ($35) 9 - Peripheral Acccessory Platform, Lighting, Mobility System with Wheel Lock, 3-D Turntable Rotation August 2015 TennisIndustry 33 No tes gC lam Dia p gon al C utt Ne ers edl eN ose Aw Plie l rs Fly ing Cla mp Ass em bly Ins Ow tru ner ctio sM ns/ anu Gu Vid al/ idin eo Vid gA eo w Ben l tN ose Plie Ass em rs bly Too ls Too ls In clu Sta ded rtin Dia blo /N o Rot atio secon e nal Foo t Pe Tensio dal ner Pou Ten nd sio nA Ma s & Ki ctiv lo nua ato l Ca s Tens r Sel libr ion f-C a tio alib n Ad rat Dia j i u n mo sta g ble nd Coa Kn ob/ t Te nsi Dia on Plu l He s/M Tensi ad on ins Gri Set Ful Tou p tin l Ke ch Pad g ypa dT Ten LED e s n ion /LC sio nS Set DT Mu ett ens ing ltili ngu ion D i Kn s al T ot T ouc play e hS Rem nsion cre ing en ova Dis ble pla E y Cla lec t mp ric T ing ens Fly i one ing r Cla Un Fix mp it ed Cla s mp Du so al S nG wiv lide el D Du Bar al S oub s wiv le A el S 360 ctio i n De nF gle gre A ctio ixed Dia eC mo lam nF ixe nd ps d Du Au o nG tom st C lide lam ate Bar No dB p s s Too ase l Ne Rel ede e Ext d to ase C ra F l a A m eat Too ure djust C ps l Tr s lam ay ps Cov er I ncl ude Cov d er A vai lab Str ing le Me asu Bu rer iltin R ule Ree r l Ra ck Rac que Cab t Sta nd ine tW ith We Dra igh we t rs Un der 50 50lbs 75 lbs Ov er 7 5 lb s Stringing Machines Stand and Deliver When it comes to efficiency and productivity, don’t forget the importance of your stringing machine’s ergonomics and comfort. By Bob Patterson T he definition of “ergonomics” is: “The study of the relationship between workers and their environment, especially the equipment they use.” It’s not something most of us think about on a frequent basis, but it is a part of our daily lives. Ergonomics touches everything we do. It is vital in automotive design, not only for driver comfort but also for safety. Having controls at easy reach of the driver and placed where their eyes never have to leave the road is crucial for safety and comfort. And we’ve all seen illustrations about how our computer monitors are supposed to be at eye level, our keyboard at optimum position and our backs straight to relieve stress and fatigue—points driven home after using your laptop in the easy chair and ending up with a stiff neck. We also hear of ergonomics in the workplace with jobs that require repetitive motions or prolonged time in one position. So, what about the ergonomics of your stringing machine workstation? Ever given any thought as to why the tension button is placed there, or the tool tray there? Why is the clamp lever shaped like that? Well, the people designing the machine thought about it. In speaking with several companies, it seems that ergonomics play a vital role in how stringing machines operate. “We view ergonomics for a stringing machine being the next most important aspect just after quality of design and workmanship,” says Tom Parry of Pacific. “You need to have a quality, well-built machine to start with, then a machine that is designed to be as user-friendly as possible.” 34 TennisIndustry August 2015 Ron Carr, Gamma’s v.p. of research and development, says, “In general, ergonomics factors do influence the design of every major component of the machine in some way. They can be related to any number of physical or cognitive ergonomic factors such as physical movements, ease of use, functionality or intuitive use.” Parry breaks down the ergonomics into two major categories: physical and visual. Both are important to the technician not only for comfort, but also for long-term health. PHYSICAL ERGONOMICS When you say the words “stringing machine” and “ergonomics,” most stringers first think of machine height. If you share a machine with others, adjusting the machine to suit the varying heights of the technicians is paramount to comfort. Of course, there is much more to your comfort than www.tennisindustrymag.com simply the machine height but that is a great place to start. Working Height Most technicians agree that the most comfortable working position is having the frame at elbow level. With the frame mounted in the machine and the technician standing upright, the frame should allow the technician to place his or her hands on the string bed with the elbows bent at 45 degrees. In a quick, unscientific survey, this was the position of choice by most technicians we talked to, although some preferred a slight adjustment of an inch or two up or down. Ron Rocchi of Wilson says that in the development of the Baiardo stringing machine, they found the best working height was different for main- and crossstring installation. “We found that installing main strings consisted of long, fast pulls, while cross-string installation required more detail-type work.” For this reason, when using the Baiardo in the automatic mode, the machine raises slightly for cross installation. The turntable also tilts, exposing the grommets to more light, making the holes easier to see and placing the work closer for the detail of weaving crosses. Another consideration in this aspect is how the height adjustment is accomplished. Some machines are raised and lowered manually, while others have an onboard motor to elevate and lower the machine with the push of a button. On manual operations, you should consider the overall weight of the machine since heavier machines may require two people to lift it while another loosens and tightens the holding mechanism. Ultimately, you want a work height that allows for a comfortable stance and doesn’t put undue strain on the technician. Working Reach What reach requirements are needed in the operation of the machine? Can the tension be activated easily? On a manual machine this is fairly obvious, but it can also be key in electronic machines as well. Where are the tool trays? Are they easy to reach and designed to make grabbing your tools easy? Mark Gonzalez of Alpha says that when they were designing their latest machine, the Ghost, stringing tool access was high on the priority list. “We have two tool trays that are imbedded in the mounting table and two more on the tension head module.” This gives the technician plenty of room for tools and options for where to store them within easy reach. Many electronic machines have the option of tension head www.tennisindustrymag.com activation via a foot pedal. This certainly alleviates the need to reach for the button. Grant Morgan, an MRT in Memphis, finds that activating the tension head with the button is easy since most are located adjacent to the pulling clamp, but he uses the foot pedal to release, making the overall operation more efficient and increasing his work speed. The new Gamma 9900Els model features the “Auto-Start Gripper.” According to Carr, “The tensioner switch is built into the gripper and is activated when the string is inserted between the gripper jaws and pulled against them. This eliminates the extra hand motion needed to press or touch a separate switch.” Frame Mounting This seems like a straightforward task, but ergonomics play a key role in how easily the frame can be mounted securely. How many movements does it take? How much force must be applied? Obviously, the easier and quicker the mounting system, the less strain and stress on the technician. Clamp Operation and Adjustment A lot of ergonomic design goes into clamps, from the curvature of the handles to the amount of force required to operate them. Again, pretty straightforward, but the simpler this task is, the better it will be for the technician, especially since this is the most repetitive motion in the stringing process. Carr says a lot of ergonomic design goes into the Gamma clamp, not only in the shape, but also the function. “Rollers and bearings are incorporated at each pivot point to reduce the amount of effort needed to close and open the clamp and provide a positive indication when the cam linkage travels over center and clamps the string.” Also, the adjustment of the clamps should be considered. Again it boils down to ease. Is it simply a turn of a knob or does it require tools and more effort? Tension Setting These days this is usually simply turning a dial or pushing buttons, but there still are considerations. Where is the control panel located? Is it easy to reach and see? Is it a simple task or does it require multiple screens and button pushes to make a simple adjustment? Table Lock Most professional tables have this feature, but how easy is August 2015 TennisIndustry 35 Stringing Machines it to operate and to reach? Like the frame mounting, you need to consider location and amount of strength required to activate and release it. VISUAL ERGONOMICS As we age, the eyes dim a bit, so the light in your workspace is an important factor. But the design of the machine itself also must be considered. The Turntable During the stringing process, the turntable is a consistent point of focus. Parry says Pacific adheres to a “keep it simple” principle. “If there are too many distracting colors, or too shiny of a surface, or even too dark of a surface, it is not as easy to see the ‘weave’ and can quickly add to eye strain.” Dial or Input Screen It’s imperative that the numbers be easy to read. On a manual machine, you shouldn’t have to get out the magnifying glass because the numbers are so tiny or the contrast between the background and the dial make it hard to see. The same is true for electronic machines. The screen should be bright and easy to read. Setting tension or other settings should be simple and straightforward. Placement of the screen is also important. Technicians will often look at the screen during the stringing process, even if no more input is required. So the screen needs to be easily seen and readable from the operating position. When you are shopping for a new machine, along with all the bells and whistles on your wish list, consider the ergonomics. Doing so will ensure that your new machine will serve you well, and you’ll enjoy working with it for many years. • 36 TennisIndustry August 2015 www.tennisindustrymag.com Tips and Techniques Readers' Know-How in Action line things up for a straighter pull. 5 sets of Tecnifibre Black Code 4S 17 to: Alan Yoshida, Silverlake, Calif. Overnight relaxation When I receive racquets that I won’t string until the next day, I uncoil the string the night before to let it relax. I keep the racquet and the string together by putting the coil over the handle of the racquet, where it can uncoil as much as it wants without getting out of control. 5 sets of Babolat Origin 17 to: James Sly, Carpinteria, Calif. Off-center mounting My stringing machine has fixed towers, but two sets of billiards: One for tennis racquets and one for badminton (and other small-head racquets). The extended length of the badminton billiards allows me to maximize your tip on mounting Prince O-port racquets, 38 TennisIndustry August 2015 Cleaning as outlined in “Special O-port Mounting,” (September 2010). To do this, I use the badminton billiard only at the tip of the racquet, which moves the center of the string bed toward the handle, reducing the torque effect in the upper half of the racquet when installing the crosses. Not only does this ease the demands on the turntable brake, but it also reduces the angle of the string between the racquet frame and the tension head, making it easier to The old standby of a toothbrush and bottle of rubbing (isopropyl) alcohol works well, but with the easy availability of ultrasonic cleaners ($37-$90), you can more thoroughly clean your clamps, tools, starting clamps, and ball-bearing jaws with less effort. Ultrasonic cleaners create millions of bubbles that expand and collapse www.tennisindustrymag.com at 46,000 times a second (the “ultrasonic” frequency of the cleaner). This bubbling action creates a mechanical scrubbing action that exceeds what you can manually achieve with just a toothbrush. Ultrasonic cleaners are widely available from online sources and brick-and-mortar stores. I tried both water with ultrasonic cleaner additive ($6-$15), and plain alcohol with equally good results. My cleaner did not come with a timer. I suggest you get one with a 3-minute countdown timer so you don't sit around with a stopwatch waiting for the cleaner. I prefer the alcohol to minimize rusting of sensitive parts. (Note: Alcohol is a mild solvent so any lubricated surfaces will need to be re-lubed after cleaning.) 5 sets of Luxilon Savage White 127 to: Albert Lee, MRT, Potomac, Md. Avoid frame damage For very short angle grommets, it is a good idea to install hard tubing in advance. This will prevent the grommet from popping out further, which www.tennisindustrymag.com would allow the string to cut into the frame while pulling tension. Do not forget that you still need to press the grommet and/or bumper guard against the frame from the outside while pulling tension. 5 sets of Head Sonic Pro Edge 16 to: Sam Chan, MRT Berwick, Victoria, Australia —Greg Raven • Tips and Techniques submitted since 1992 by USRSA members and appearing in this column have all been gathered into a searchable database on www.racquettech.com, the official member only website of the USRSA. Submit tips to: Greg Raven, USRSA, PO Box 3392, Duluth, GA 30096 or email greg @racquettech.com. August 2015 TennisIndustry 39 Your Serve The U30s Are Coming! A young professional urges her peers to get involved in initiatives to bring younger people into the industry. By Kalindi Dinoffer "W e’re having a luncheon for some younger people in the tennis industry,” Charlotte Wylie, the executive director at USPTA Texas, casually mentioned to me as we chatted at the Southwest Tennis Buying Show last fall. “Care to join us?” “Sure,” I replied. Having recently graduated from college, lunch seemed like a good opportunity to meet other young professionals in the tennis industry. I had no idea I was about to become a founding member of USPTA Texas “U30” team. An hour later, I found myself volunteering to head up the marketing and events committee of the newly launched USPTA Texas U30 team. As I learned, U30s are a team of tennis professionals under 30 years old working to create a network of learning and sharing educational and leadership opportunities for other young professionals. The U30 initiative was started to combat the aging demographic of teaching professionals and help spur innovation and engagement from younger generations. Now, at any convention, I am part of a group—a connectivity that we millennials crave. Plus, it’s a much-needed opportunity to help attract talented younger people to this industry. In college, I played on the SMU Tennis on Campus team, and most of my teammates, like me, were in the business school. All of us were passionate about tennis, yet not one of my college classmates expressed any interest in working in the tennis industry after graduation. It wasn’t because they 40 TennisIndustry August 2015 didn’t love tennis, but because the tennis industry, in their eyes, seemed to lack the resources, networking and job opportunities of a career in finance or accounting, particularly if they were drawn to the business side rather than the teaching professional side. The result of this is that, as we all know, our industry is aging. Today, the average age of a USPTA teaching professional is 48 and trending in the wrong direction; in 2003 the average age was 44 and in 2008 it was 45. So what to do? Well, that’s where the U30 initiative comes into play. Started in 2012 in Florida by Jason Gilbert, there are now 11 USPTA divisions with U30 teams. The short-term goal is for all 17 USPTA divisions to have U30 teams by 2019. The long-term objective, as I learned through my chat with Jason, is to have U30 not be “USPTA” U30 but simply something without labels that encompasses all of the tennis industry. I have already had the privilege to catch glimpses of that objective. For instance, this past April I attended the Cardio Tennis Global Trainer Summit, a perfect example of the informal networking and mentoring that can take place in a millennial group. The moment I arrived, I was greeted by a young, energetic group of individuals who immediately made me feel welcome—it was almost like Tennis on Campus all over again! And even though there were formal mentorships established, informal ones came up as well. On the first day some of us newbies were nervous about one of the demonstrations we were to give, when a more experienced millennial trainer offered to show us the ropes. Did I gain awesome connections and networking from the Cardio Tennis Summit? You bet. Did I gain friends and feel part of a group that happened to be contributing to a common goal? Absolutely. And the latter—at its core— is what U30 is all about. As a young adult, it can be tough to find that sense of belonging and community, especially when you may have moved for a job or a lot of your friends have moved away. It is only natural that one of the first places you explore is related to your job in your industry. Tennis has finally stepped up to the plate with the U30 Initiative. At many conventions and events, I am still more often than not the youngest person in the room. But now I’m part of a team of peers, mentors and friends—all working to bring younger professionals into this industry. If you’re a young professional in tennis, get involved in these initiatives—it’s important for the future of this sport. And, in the words of a 22-year-old, it’s awesome!• Kalindi Dinoffer graduated with honors from Southern Methodist University’s Cox School of Business and currently is the marketing coordinator for Oncourt Offcourt in Dallas. She is a member of the USPTA and PTR and is also a Cardio Tennis Trainer. We welcome your opinions. Please email comments to TI@racquetTECH.com. www.tennisindustrymag.com