Dispatch - Defence Bank

Dispatch
> Defcredit to become Defence Bank
> Set your financial goals for 2012
> WIN with great competitions!
SUMMER 12 – ISSUE 27
The briefing
Providing more
member services
Extended Contact Centre hours
As part of our ongoing commitment
to providing a superior level of service
to our members, we have recently
extended our Contact Centre
opening hours.
Our Contact Centre is now open 8am – 8pm
AEST weekdays. So we’ll be available longer
to help you with your banking needs.
When you call us, rest assured that you’ll be
speaking to someone at our Australian based
Contact Centre, who has expert local knowledge
about our entire range of products.
New Head Office Branch
We’ve also opened a new branch at our
head office located at Level 5, 31 Queen St,
Melbourne. The branch is open Monday to
Friday, 9am – 4.30pm.
Extended Contact Centre hours
Call us today on 1800 033 139
8am – 8pm AEST weekdays.
On the move?
At the start of each year, we know many
Australian Defence Force members are posted
to new locations around the country. And if that
means it’s now time for a new home, Defcredit
has a great range of really competitive Defence
Home Ownership Assistance Scheme (DHOAS)
loan products to suit your needs.
Ranging from DHOAS loans with an extra low
rate in the first year, like the DHOAS Advantage
through to the new fully featured DHOAS Saver,
which offers a low rate for the life of the loan.
Check out the DHOAS article on page 5 for
more information about the Defcredit DHOAS
loan range.
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Over the course of the new year, you’ll start
noticing changes like our new name Defence
Bank appearing at branches. Otherwise it will
be ‘business as usual’ apart from the new
products and extra services we’re developing
specifically to meet our members’ needs.
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Becoming a bank also gives us the ability to
provide even more products and enhanced
services to our members and we will continue
to provide competitive fees for our members.
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Being a bank lets us increase our competitiveness
and will enable us to take advantage of growth
opportunities and become better at what we do.
At the same time, because we remain a memberowned bank, we will continue to operate to
benefit our members.
Providing even more award winning products for
our members, Defcredit’s True Blue Credit Card,
Car Loans and Personal Loans carry a CANSTAR
CANNEX 5 Star Rating. Which means you get
value, competitive rates and more.
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On 28 November at our 2011 Annual General
Meeting, our members voted for us to
become Defence Bank.
Cannex Five Star Awards
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Defcredit to become
Defence Bank
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2011
2011
Defcredit wins
Innovation Award
for Superannuation
Every year, the Abacus Industry Awards
are held to recognise excellence in customer
owned banking, including credit unions,
mutual banks and mutual building societies.
This year, Defcredit was awarded the ‘Abacus
Innovation Award’ in recognition of the
product development of our Retirement
Savings Account (RSA).
Superannuation. No fees.
5.10
%
p.a.
6 months, min $25,000
Whether you’re looking for a secure saving option for retirement
or a tax free pension, a Defcredit Retirement Savings Account
could be the answer. You’ll get:
The RSA was launched in early 2010 as an
alternative to traditional superannuation
and pension products. It was the first product
of its type in the industry which offers both
variable and term deposit rates within an RSA.
Defcredit is proud to receive this award and
it again highlights our commitment to innovation
and actively developing new products to suit
our members’ needs.
> No fees
> Access to secure Term Deposits
> Tax free pension available.
To find out more, log onto defcredit.com.au or call 1800 033 139.
For a full listing of our current RSA interest rates visit defcredit.com.au Terms and conditions
apply. Termination penalties apply to early Term Deposit redemptions. You should consider the
Defcredit Super Assured Retirement Savings Account (RSA) Product Disclosure Statement (PDS)
available at defcredit.com.au before deciding to acquire this product. The RSA is issued
by Defence Force Credit Union Limited.
Abacus is the industry body representing the Australian mutual sector.
Dispatch 3
Map out your
money goals
for 2012
No matter how big your financial
goals for 2012, we’ve got some
great tips to help you head in
the right direction. Taking the
time now to write down and
plan out your goals can help
ensure that you stay on track
in 2012.
Finish ahead of the rest at ‘Sale time’
Make your savings work for you
Grow your savings by putting them into a
high interest online savings account such
as Defcredit’s iSaver account.
You can enjoy the benefits of higher
interest but can still access your funds
should you need them. Better still, set
up your pay to be split so you commit
a certain amount to your savings each
pay, and reach your savings goal faster.
The post-Christmas sales are a great time
of year to stock up on household purchases,
and gifts for family and friends with the
added benefit of making huge savings.
Defcredit’s True Blue Credit Card offers
a low introductory interest rate and up to
55 days interest free so you can grab those
post-Christmas bargains and pay it off later.
Set your direction
Ever wonder where your money goes
each fortnight? You’d be surprised
by what you spend your money on
day-to-day. Try writing down everything
you spend your money on for two weeks
and then you can see where you can save.
There are some great, free budgeting
tools online including our ‘Budget
Calculator’ at defcredit.com.au
Get the kids saving
Stay in control of your money
Our National Access Account teamed
with VISA Debit gives you easy accessible
banking. It offers unlimited free withdrawals
at rediATMs, one of Australia’s largest ATM
networks. With VISA Debit you get
unlimited fee free EFTPOS transactions
when you press ‘credit’. Plus, use your card
anywhere VISA is accepted while
still using your own funds.
Reach your goals faster with iSaver
An iSaver account lets you earn more with a great opening rate,
and reach your savings goal faster with the extra you receive.
To find out more about iSaver visit defcredit.com.au
5.50
*
%
p.a.
opening rate (variable)
4
*Variable opening rate is applicable for the first
three months and then converts to the regular
interest rate. Please consider Defcredit’s Products
and Services Conditions of Use, Fees and Charges
Schedule and Financial Services Guide in deciding
whether to acquire any Defcredit savings account.
These documents together with current interest
rates are available at defcredit.com.au
If you have young kids, get them
into the habit of saving with a
Defcredit Kids Club account.
Not only will they receive a FREE
Camo Pig, but also newsletters,
fun competitions and a birthday card.
WIN a $200
iSaver account
Tell us about your savings goal and you could
win a $200 iSaver account to help you along
on your savings journey.
Email your goal to marketing@defcredit.com.au
by 29 February 2012 with “Defcredit 2012 Goal”
in the subject line and your member number.
Competition closes 29 February 2012. The most creative answer
will be judged the winner.
Choose a DHOAS Loan to suit your needs
Make the most of the DHOAS scheme through
one of Defcredit’s DHOAS home loan options.
We offer a suite of different DHOAS home
loan products to suit all ADF members needs
and that will help you walk through the door
of a new home sooner.
Start with the DHOAS Saver. It’s a fully featured
loan with a super low interest rate for the life of
the loan. With its low rate and no monthly fees,
the DHOAS Saver is still feature packed, offering
you both savings and flexibility. There’s unlimited
free redraw in branch and online, so you can
access extra funds should you need them. Take
advantage of repayment options that suit you and
make unlimited additional payments. If you’re
ahead on your loan, you can even take a repayment
holiday for up to six months. We’ve even included
a Mortgage offset facility on variable loans so you
can save even more. Don’t forget the DHOAS Saver
is only available for a limited time so you’ll need to
hurry to get the benefits of this great product.
If you’re after a loan that gives you a super low
rate to start with, you might want to consider
our DHOAS Low Start Loan. This provides
members with a low fixed rate, locked in
for the first 12 months. So you can enjoy the
peace of mind that your interest rate won’t increase
during the introductory period. The DHOAS Low
Start Loan is ideal for those entering the property
market together with no application, monthly or
annual fees, so you can get your first home sooner.
Or, you may want to consider our DHOAS
Advantage Loan. Suitable for purchasing or
refinancing both new and existing homes, it
provides more flexibility by giving you the choice
of variable or fixed rates plus no annual or monthly
fees. And it comes with unlimited redraw so you
can secure extra money if something unexpected
comes your way.
Building your dream home? The DHOAS Construction
Advantage Loan might be helpful because of its
interest only period during your home’s construction
phase. Save while your new home is being built and
own your new home sooner.
Visit defcredit.com.au for more
information, or drop by to your local
branch to have an obligation free chat
with one of our dedicated Home Loan
Consultants who can recommend the
right Defcredit DHOAS loan for you.
DHOAS Saver Home Loan
Great features, great rate
> No monthly fee
> Unlimited free redraw
> Mortgage offset
For more information call 1800 033 139
or visit your local Defcredit branch.
Terms, conditions, fees and charges apply and are available on request. Approval subject to the satisfaction of
Defcredit’s lending criteria. DHOAS eligibility criteria also apply. For current interest rates, log onto defcredit.com.au.
Dispatch 5
We’ve got your back
Trucking along with the Sallyman
Sallyman trucks have a long and proud
history of supporting Defence. It’s been
going since the Boer War. The Salvation
Army Red Shield Defence Services staff
operate the trucks that provide food and
drink to Australian Defence Force members.
The Sallyman trucks accompany ADF members on
training exercises within Australia and on overseas
deployments. They’re a welcome sight for ADF
personnel, who often need to refuel during
challenging exercises or mission conditions.
Defcredit understands the importance of this
service and as part of our ongoing
commitment to the ADF
community, we’re proud to
support the Sallyman trucks
so this vital part of history can
carry on into the future.
In the community
Walk to HMAS Stirling
National treasure at HMAS Cerberus Open Day
Kicking off the Defcredit K-Series
Annual Walk to Work Day was recently held at
HMAS Stirling. Defcredit was a proud supporter
of the event which attracted over 1,500 people
who left their cars at home and strode their way
into their workplaces. It was held in conjunction
with The Causeway Classic running event at
Garden Island. A Family Day followed the event
as a way of saying thanks to the Navy families
for their ongoing support and dedication.
HMAS Cerberus, the Navy’s premier training
base recently held its Annual Open Day.
The original Defcredit K-Series has been held in
March every year, but due to its growing popularity,
a second series has been added, and a November
series was launched. With over 300 competitors
from the Army, Navy and Air Force competing
in Rugby League, Golf and a new Multi Sport
Endurance Event, the day was a huge success.
The Multi Sport Endurance Event saw both
individuals and teams complete a gruelling run,
swim and mountain bike course. With Defcredit
proudly supporting the K-Series, Kapooka is fast
becoming the home of ADF sport, with competitors
already gearing up for the next series on the 10th
and 17th March 2012.
Over 6,500 people flocked from Victoria and
neighbouring states to visit the multi-hectare
facility in Western Port Bay. Defcredit was there
amongst the thousands of community members
and ran its popular ‘treasure chest’. There were
loads of fantastic prizes on offer for those who
were lucky enough to have the winning keys.
Staying with the community, Defcredit were
also proud sponsors of the Open Day Netball
Carnival and proudly presented cheques to
the winning teams.
Images showing from left to right: Causeway Classic Runners taking a breather after a tough run, Defcredit supports the Defence Force School of Signals Caduceus Cup at Simpson Barracks Watsonia,
COL David Hay Commandant ARTC, Multi Sport Endurance Event winner W02 Gavin Wickham and Leanne Kyle from Defcredit
6
It’s a small world
Name: Wendy, Branch Manager
Defcredit Branch: East Sale, VIC
Defcredit believe that it’s important to give back to the Defence community who have supported us and
this is a belief that is shared by our staff, many of whom volunteer for Defence causes outside of their
job. Wendy from our East Sale branch is one of them.
“I have worked for Defcredit for just over two years and in that time have got to know the members on base
and enjoy being a confidant to them. This enables them to be able to have a joke when they feel like it but
also know they will get friendly, efficient financial advice when they visit the branch.
I volunteer at the Roulette Cinema on base and am an honorary member of the Sergeant’s Mess. I have a lot
of respect for the members and know that they are in a position where they may be required to defend the
country at anytime. As they are willing to make this sacrifice, I try to help them to the best of my ability with
what I do.
Everyday sees new challenges, but the experiences I’ve had with all the members have been positive and
I enjoy being able to serve our members here at East Sale.”
WIN! Call of Duty: Modern
Warfare 3 could be yours
Email us the craziest thing you would do to score
your own copy of Modern Warfare 3, and we’ll
choose the winner with the most creative idea.
And this little piggy went
all the way to WIN
Last issue, we launched our ‘Camo Pig’ competition where we asked
our readers to take pictures of their Camo Pigs in interesting locations.
And congratulations to our winners so far D. Gray, QLD
and T. Coleman, ACT.
Send it to marketing@defcredit.com.au
with ‘Call of Duty’ in the subject line
and your member number. Winners
will be contacted by phone and will
appear in Dispatch Autumn 2012.
Congratulations also to our Defcredit Christmas $200 EFTPOS
Gift Card Competition winner from last month M. Lynch, QLD.
Dispatch 7
From the board
Mark Richards,
Chairman
Welcome to this Summer issue of Dispatch.
Many members will be in the middle of the
festive season and perhaps enjoying a long
break. Others will be hard at work. Defcredit
members, and their ADF colleagues, currently
on active service are particularly in our
thoughts at this time of year.
We’re here to help
If you have any questions about anything covered in this
brochure please contact us and we’ll be happy to help.
1800 033 139, 8am to 8pm AEST weekdays
defcredit.com.au
Visit your local Defcredit branch
DEF2970
info@defcredit.com.au
Defence Force Credit Union Limited
ABN 57 087 651 385 AFSL/Australian Credit Licence 234582
PO Box 14537
Melbourne VIC 8001
Front cover image: A Navy Aircraft Technician Airframe
in the hangar with a S70B2 Seahawk onboard HMAS Warramunga.
Recently, Callum Brown and Craig Madden stepped
down from their roles as Chairman and Deputy
Chairman respectively due to service commitments.
I am pleased to take over as Chairman and welcome
Paul Mulraney to his new role as Deputy Chairman.
Paul and I thank Callum and Craig for their stewardship
of Defcredit over the past year. We look forward to
building on that good work and serving members
and the Defence Community in the period ahead.
The year ended on a high note with the overwhelming
support from you, the members, for a change in
name from Defcredit to Defence Bank. I thank you
for that support, which I am confident will provide
the basis for continued growth of the organisation
and enhance our value to members.
The New Year is of course a traditional time to
reflect on achievements and to map out your
goals for the future. In terms of your financial
goals, the article on page 4 provides some ideas
to help crystallise your thinking.
If you’re in the market for a new home loan this
year, consider our range of DHOAS home loans. It’s
a great way for ADF members to buy or build a new
home with competitive interest rates, in addition to
the broader benefits of the DHOAS scheme. If you’re
not eligible for DHOAS, consider our wider range of
home loans at competitive rates.
As always, we’re proud to be part of the Defence
Community. This month’s Dispatch describes a few
of the events we have recently supported as well
as our support of The Salvation Army Red Shield
Defence Services. As one who has appreciated the
Sallyman in field, I am particularly glad to be able
to support their great work.
Best Wishes,
Mark Richards
Collect $100 as you pass
your insurance on to us
By simply rolling your car, contents or building
insurance over to us, we’ll reward you with
a $100 EFTPOS voucher for each new policy.
Plus, you’ll be protected by one of Australia’s
leading insurance companies, CGU.
$100
for each policy you purchase*
For more information call 1800 033 139
or visit your local branch for a quote.
*Offer only available on new eligible insurance policies purchased between 12 December 2011 and 9 March 2012. Limit one EFTPOS voucher
per policy per person (up to a maximum of three EFTPOS vouchers). Eligible insurance policies are CGU Comprehensive Car, CGU First Choice
Home Contents and CGU First Choice Home Building insurance. Insurance products are sold by Defence Force Credit Union Limited (Defcredit)
ABN 57 087 651 385 AFSL/Australian Credit Licence 234582 and are issued by CGU Insurance Limited ABN 27 004 478 371 AFSL 238291.
In arranging this insurance, Defcredit acts under its own AFSL as an agent for the insurer, CGU Insurance, not as your agent.
Any information is general advice only as it has been prepared without considering your objectives, financial situation or needs. Before acting on this advice,
please consider its appropriateness to your circumstances. Defcredit recommends that you read the Products and Services Conditions of Use brochure, other
relevant PDS, Fees and Charges Schedule and Financial Services Guide before acquiring any product. These documents are available from any branch or on
Defcredit’s website at defcredit.com.au