crédit mutuel group, the cooperative bank

THAT’S THE DIFFERENCE!
CRÉDIT MUTUEL GROUP
KEY POINTS
IN 2012
COMMITTED TO SERVING
OUR 30.1 MILLION MEMBERS
AND CUSTOMERS
WITH A MODEL THAT
IS DIFFERENT, EFFICIENT
AND EXACTING
RECOGNITION
FOR THE GROUP
Crédit Mutuel, represented
by BFCM, named French
bank of the year in 2012
Global Finance magazine awards
(March 2012)
Crédit Mutuel, represented
by BFCM, earns highest
score in France among the
world’s safest banks
Global Finance magazine
rankings, September 2012
Crédit Mutuel earns best score in IpsosPosternak rankings in terms of image
Ipsos-Posternak survey (October 2012)
Crédit Mutuel ranked No. 1 by overall score
in Argus de l’Assurance survey .
Argus de l’Assurance and OpinionWay survey
(December 2012)
A SOLID GROUP
THAT IS EXPANDING AND
GROWING STRONGER
PUTS EVERYONE’S
SKILLS TO USE .
2
2012 KEY FIGURES
SOLID FUNDAMENTALS THAT
ARE GETTING STRONGER THROUGH
RIGOUR AND DISCIPLINE
CRÉDIT MUTUEL
GROUP PROFILE, 2012
A leading bankinsurer in France, the Crédit Mutuel group
is made up of the Crédit Mutuel network and all of its
subsidiaries. Backed by a staff of more than 100,000,
comprising 79,000 employees and 24,000 directors, it offers
a comprehensive range of financial expertise to more than
30 million customers, including 28 million retail customers.
A RETAIL BANK
WITH A LOCAL FOCUS
The group’s overriding priority, and the key to its development,
is the quality of both its customer and member relationships
and the services it provides. Its strategy is one of controlled
growth based on local retail banking, bankinsurance and
technological excellence.
It has a 15% share of the French deposit market
and 17.1% of the bank-distributed loan market.
The group focuses on closeness to the customer, combining
the strengths of Crédit Mutuel - a cooperative, mutual bank
with extensive regional and local ties - with those of CIC, a
commercial bank. Combined with Targobank and Cofidis,
Crédit Mutuel and CIC - the group’s two leading brands have a network of almost 6,000 points of sale.
Crédit Mutuel is composed of local mutual banks organised
into 18 regional federations, which in turn form the
Conféderation Nationale du Crédit Mutuel, the central
body that heads the network.
CIC operates a branch network in the Paris region and is
the holding company for a group of five regional banks,
along with subsidiaries specialised in all areas of finance
and insurance.
Crédit Mutuel offers a comprehensive range
of financial services to customers including
private individuals, locally based professionals
and companies of all sizes.
The Crédit Mutuel group is France’s number
one non-life bankinsurer. Its insurance
subsidiaries manage more than 31 million
savings, auto, home, health, personal protection
and retirement policies on behalf of more
than 12 million policyholders.
Net banking income: €14.6 billion
Net profit: €2,217 million
Net profit, group share:
€2,150 million
Shareholders’ equity, group share:
€37,380 million
Core Tier 1 ratio: 14.5%
5,961 points of sale*
79,060 employees
30.1 million customers
€640 billion in customer deposits
€343.2 billion in loans
17.1% market share in bank loans
15% market share in deposits
No. 1 bankinsurer in non-life
insurance
No. 1 bank for non-profit
associations and works councils
No. 2 bank for electronic banking
No. 2 bank for the farming sector
No. 3 bank for housing loans
No. 3 bank for SMEs
No. 4 bank in Europe for consumer
credit
The group is a major player in the home
loans market and number four in Europe for
consumer credit.
It is the country’s biggest bank for non-profit
associations, the second-largest for farmers
and banker to one out of every three selfemployed professionals.
A leading retail
bankinsurance player
in France
A top-grade issuer
A+
A+
Aa3
A+/F1+
Standard & Poor's
with a negative
outlook for
Crédit Mutuel
Fitch
with a stable
outlook**
Moody's
with a negative
outlook**
Fitch
with a stable
outlook**
* of which 5,362 in France
** for CM11 and its subsidiaries
3
OUR BUSINESS: TO HAVE
GOALS FOR OUR MEMBERS
AND CUSTOMERS
CREDIT MUTUEL
GROUP:
INTERNATIONAL
SITES AND
PARTNERSHIPS
(2012)
Michel Lucas
LEADING THE WAY IN BANKING
TECHNOLOGY
A SOLID, INVESTMENT GRADE BANK
In 2012, the group continued to boost its financial
solidity, with Core Tier 1 Equity reaching €28 billion.
Customers of the branch network benefit from a
comprehensive multi-channel banking offer based
on cutting edge technology.
Core Tier 1 Solvency ended the year at 14.5%
(CRD3/Basel 2.5 standards), making the group the
leading French bank in this area and among the
best in Europe.
In 2012, the remote banking service clocked up
more than a billion contacts, nearly half of them
online.
All of this allows Crédit Mutuel to await future
European regulations serenely, without envisaging
any business disposals.
Crédit Mutuel’s mobile telephony activity, marketed
under the NRJ Mobile, Crédit Mutuel Mobile and
CIC Mobile brands, provides a new channel for
bankinsurance and services and constitutes a new
approach to payment instruments that has
attracted more than a million customers.
In a context of all-round ratings downgrades for
banks in Europe, those of Crédit Mutuel were
among the best in France.
The negative outlooks assigned by Standard & Poor’s
and Moody’s are a reflection of the economic
climate in France and the downgrade to the
country’s credit rating.
The bank maintained its number two position in
France in electronic payments, with a nearly
19.8% share of the overall market, and its number
one position for transactions in France with affiliated
retailers, with market share of more than 25%.
(In € billions)
+1.3 point
14.5%
RETAIL BANKING AND INSURANCE
NET BANKING INCOME
In € millions
RETAIL BANKING
13.2%
MARKET SHARE
IN FRANCE
The group consolidated its existing operations
abroad in 2012 and made further acquisitions.
Its business grew through:
INSURANCE
1,873
34.3
17.1
+11.8%
17.1
Crédit Mutuel is a COOPERATIVE BANK not listed on the
stock exchange. It belongs to its 7.4 million shareholder members,
who vote on a "one person, one vote" basis and are responsible
for electing the 24,000 directors of the local mutual banks.
This democratic governance structure ensures that the whole
of Crédit Mutuel is controlled from the bottom up.
The members’ shares make up the company’s capital.
With enhanced solidity and controlled growth,
the group is actively serving the real economy and
its more than 30 million customers, affirming
its role as a major banking force in France and
Europe.
As a MUTUAL BANK, Crédit Mutuel’s development revolves
around its core values of responsibility, solidarity and local service.
These shared values are as strategically important as service quality.
They make up Crédit Mutuel’s identity, and also demonstrate the
relevance of its business model in modern French society.
A BANK THAT PROMOTES SOCIAL COHESION
37.4 +12%
33.4*
14.8
2012
Shareholders’ equity*
of which, group share
Core Tier 1 ratio
2011
2012
2011
Good ideas have no age; they only
have a future.
Robert Mallet
- the acquisition of Spain’s Agrupació Mútua
by Assurances du Crédit Mutuel, paving the way
for further expansion in Spain and allowing
Targobank Spain and RACC Seguros to offer a
comprehensive range of insurance products.
1,347
2011
THE COOPERATIVE BANK
(%)
11,686 11,201
38.4
CONTINUED EXPANSION
- the integration, via Crédit Mutuel Nord Europe,
of Citibank Belgium (442,000 customers and
34 branches) and OBK Bank;
CRÉDIT MUTUEL GROUP
FINANCIAL STRUCTURE
Cofidis Participations Group
2012
2011
15
2012
Loans
Deposits
WHEN VALUES ARE AS
STRATEGIC AS SERVICE
QUALITY, CONFIDENCE
GROWS AND
THE DIFFERENCE
SHOWS.
To serve its customers and society, Crédit Mutuel’s strategy combines
sustainable development and solidarity. It has historically promoted
bona fide social cohesion, notably by taking action in favour of
those who are most vulnerable. The bank offers special assistance
to members facing financial difficulties, and helps foster ethical
investment through solidarity-driven savings schemes and socially
responsible investment (SRI) products.
The annual report on corporate social responsibility (CSR) can be found
at www.creditmutuel.com
* restated
4
5
IT IS OUR CORPORATE
RESPONSIBILITY TO CREATE
BONDS BETWEEN PEOPLE,
THE ECONOMY AND
THE REGIONS
WHAT DOES SOCIAL
Promoting democracy, closeness and
local responsibility while contributing
to economic stability and jobs and
development in the regions: these are the
mutualist values that guide Crédit Mutuel
internally and outside the bank as well.
While 98% of French people now have access to basic
banking services, Crédit Mutuel remains committed to
combating financial marginalisation and integrating
disempowered sections of the population into the
economy.
In response to a crisis that has reached
beyond the financial world and touched
the economic, social and moral fabric of
society, the Crédit Mutuel group is working
to deliver solutions that respond not only
to the needs of its 30.1 million members
and customers but also to what society
is demanding.
PROTECTING LOCAL JOBS
AND HELPING KEY PLAYERS
IN LOCAL ECONOMIES
Working outward from the heart the group and at
the initiative of many directors representing members,
Crédit Mutuel is examining its responsibility to society
and sustainable development policy. Its approach,
formalised within Crédit Mutuel for many years, has
been extended to the entire group, thanks to which
reporting on the various commitments and actions
undertaken by group companies has gradually been
organised and enhanced.
Efforts in this area have thus been stepped up and
the bank’s collective expertise broadened.
HELPING ONE ANOTHER
AND SUPPORTING SOCIAL
AND ECONOMIC INSERTION
Crédit Mutuel’s elected representatives and employees
steer the bodies that organise internal solidarity
within the group. Particular attention is paid to
personal or professional situations adversely affected
by abrupt or unexpected changes, such as illness or
injury, redundancy or personal loss.
6
Supporting the real economy is about creating and
protecting local jobs, helping key players in local
economies, developing social housing and lower
income home ownership schemes, and giving local
populations in France and emerging countries alike
the means to control their economic and social
development. This is the role that the Crédit Mutuel
group, a committed bank and major economic player
in France serving the general interest, has chosen to
adopt.
SOCIAL POLICY DICTATED
BY MUTUALIST VALUES
The group’s staff of 79,060 benefits from favourable
lab our agreements in terms of so cial p olicy,
particularly with regard to employee benefits
and training.
Career advancement is emphasised heavily at the
different levels within companies. It is promoted
through steady and significant investments in
training (65% of employees received training in 2012).
Autonomy is encouraged, but collective recognition
is also stressed. This policy helps to make employees
more mobile, notably allowing them to move from
support functions to sales or management positions
on the commercial side of the business.
The bank’s main goals are to support jobs, recognise
employees and build loyalty (95% of employees have
permanent contracts), diversify recruitment profiles
and promote equal opportunity.
SHAPING THE SUSTAINABLE
DEVELOPMENT POLICY
Operating in the service sector, the Crédit Mutuel
group’s environmental impact is limited. It has
nonetheless identified areas where improvements
can be made and set objective targets, taking into
account the nature of its business (reduction in use
of paper, better control of travel impact and energy
usage for lighting and heating, leaving computers in
sleep mode, etc.).
Af ter defining a national Corp orate So cial
Responsibility (CSR) plan, the group has been
publishing CSR reports since 2006. More recently, it
began a review of shared greenhouse gas reduction
targets and the tools to be implemented.
This group-wide policy is a way for all parts of
Crédit Mutuel to work together on methods and
areas for improvement.
For more information, see the annual report on
corporate social responsibility (CSR) available at
www.creditmutuel.com
AND ENVIRONMENTAL
RESPONSIBILITY MEAN FOR US?
DEVELOPING
THE ECONOMY
NATIONALLY AND
LOCALLY
No. 1 partner to non-profit
associations and works councils
SOCIAL
COMMITMENT
79,060 employees group-wide
95% of employees on
permanent contracts
No. 2 bank for the farming sector
No. 2 bank for personal
and professional micro-credit
No. 3 bank for SMEs
No. 3 provider of housing loans
in France
Close to 10 million hours
of training provided
Almost € 33 million
devoted to corporate patronage
and sponsorship
216 million in micro-credits
(personal and professional)
granted through partnerships
€
COOPERATIVE
GOVERNANCE
ENVIRONMENT
1 person, 1 vote
No. 3 provider of interest-free
eco-loans
7.4 million members, including
93,000 new members in 2012
32 greenhouse gas audits
24,000 voluntary directors
44.48 % of newly-appointed
and major efforts to
reduce greenhouse gas
emissions in 2012
directors are women (up 5 points
year-on-year)
2,077 general meetings
attended by some
400,000 members
7
CLOSE-UP ON THE ORGANISATION OF THE CRÉDIT MUTUEL GROUP
CRÉDIT MUTUEL GROUP
A LEADING BANKINSURER IN FRANCE
CRÉDIT MUTUEL GROUP,
THE COOPERATIVE BANK
The Crédit Mutuel group comprises the Crédit Mutuel network and all of its subsidiaries.
The Group's main entity, Crédit Mutuel, is a cooperative bank under the 10 September 1947 Act
governing French cooperatives. It belongs to its members, who own its capital and determine
its strategy within a framework of democratic methods.
National
bodies
THE DRIVING FORCE
behind the group’s
commitment and
responsiveness
THE ORGANISATIONAL
FRAMEWORK
of the business
REPRESENTATION
of the interests
of members and
customers
ernationa
nt
Local mutual banks,
of which there are 2,116.
Decisions at Crédit Mutuel
are taken as close
as possible to ground level.
Banking and
finance
subsidiaries
18 regional
federations,
The final link
in the chain,
which coordinate
business within their
respective areas.
2 national bodies that
represent and defend
the group’s interests
Insurance
subsidiaries
Technology
subsidiaries
Real estate
subsidiaries
I
5,961 points of sale
79,000 employees
30.1 customers
ona
Voted best French
bank in 2012
Highest score in
France in ranking
of the world’s safest
banks
l
nt
A GROUP WITH
A DIFFERENCE
serving all its customers
and supporting businesses
and jobs.
l
THE HEART OF THE SYSTEM
THE mutual bank
2,116 local mutual banks spanning all of France
7.4 million members
24,000 directors
The 2,116 local mutual banks make up the first level
of Crédit Mutuel’s organisation.
Credit institutions governed by French law, they are
the driving force behind the group’s commitment
and responsiveness.
ORGANISATION
Regional
federations
I
Local mutual
banks
1 – THE LOCAL MUTUAL BANKS
2 – THE REGIONAL FEDERATIONS
REPRESENTATION
DRIVING
FORCE
THE RETAIL BANK
PROVIDING NATIONWIDE SERVICE
TO ALL TYPES OF CUSTOMER
3 - THE NATIONAL CONFEDERATION AND THE CRÉDIT MUTUEL
CENTRAL FINANCING BANK
REGIONAL FEDERATIONS
(see following pages)
Eighteen regional federations cover all regions of
France.
CMAR
Chairman: Christian Péron
CEO: Marie-Christine Caffet
88-90, rue Cardinet - 75847 Paris Cedex 17
Tél. : 01 44 01 11 22
In addition to the 18 regional federations, there is a
federation with nationwide scope specifically for the
farming sector – Crédit Mutuel Agricole et Rural (CMAR).
CONFÉDÉRATION NATIONALE
Chairman: Michel Lucas
CEO: Alain Fradin
Deputy CEO: Daniel Baal
CAISSE CENTRALE
CEO: Alain Fradin
88-90 rue Cardinet - 75847 Paris Cedex 17
Tel.: +33 (0)1 44 01 10 10
www.creditmutuel.com
All 19 federations are affiliates of the Confédération
Nationale.
The Confédération Nationale, or national confederation,
is the central body governing the network. It represents
Crédit Mutuel vis-à-vis the authorities and is responsible
for defending and promoting the interests of its members
and customers.
The Caisse Centrale, or central financing bank, manages
treasury for the regional groups and organises the
pooling of Crédit Mutuel's financial resources.
Global Finance magazine
BUSINESSES AND SUBSIDIARIES THAT
COMPLEMENT THE RETAIL BANKING ACTIVITY
With its broad scope of expertise, the group has always aimed to diversify its know-how and anticipate the needs
of all customers, retail and professional alike.
It is active in factoring, consumer credit, real estate, equipment and property leasing, insurance (its second-largest
business) as well as in major activities related to finance (corporate and investment banking, asset management,
private banking, etc.) and new technologies (telephony, remote surveillance, cutting-edge technologies for payments).
MORE INFORMATION ABOUT THE GROUP’S MAIN SUBSIDIARIES CAN BE
FOUND ON THE FOLLOWING WEBSITES:
CRÉDIT MUTUEL ARKÉA
www.arkea.com
(BCME, Federal Finance,
Fortuneo Banque, Suravenir
Assurances, etc.)
CM 11
www.creditmutuel.fr
(ACM, BECM, BFCM, CIC, CM-CIC…,
Cofidis, Euro Information, EPS,
Targobank, etc.)
CRÉDIT MUTUEL NORD EUROPE
www.cmne.fr
(BCMNE, CFCMNE, La Française,
CMNE Belgium, NEA, etc.)
All of this allows Crédit Mutuel to provide members and customers throughout France with quality products
and services that are innovative and tailored to their needs.
8
9
THE 18 REGIONAL FEDERATIONS
OF CRÉDIT MUTUEL
Lil
lle
Lille
NORD EUROPE
N
ORMANDIE
NORMANDIE
Updated on 31 May, 2013
Caen
Brest
Each regional federation is responsible for strategy and supervision, and represents Crédit Mutuel in its region.
It is run by boards elected by the local mutual banks.
In all, there are 18 regional federations covering all areas of France. In addition to these regional federations,
there is a federation with national scope specifically serving the farming sector – Crédit Mutuel Agricole et Rural (CMAR).
All 19 federations are affiliated to the national confederation.
Paris
ILE-DE-FRANCE
IL
LE-DE-FRANCE
E
MAINE-ANJOU,
BA
BASSE-NORMAN
B
ND
N
DIE
BASSE-NORMANDIE
BRETAGNE
Strasbourg
Lav
a al
Laval
CENTRE EST EUROPE
ANJOU
Nantes
Angers
Ang
Angers
ng
Orléan
é s
Orléans
CENTRE
La
L
a Rochesur-Yon
■ ANJOU
49 Maine-et-Loire
■ CENTRE EST EUROPE
10 Aube, 21 Côte-d’Or, 25 Doubs, 39 Jura,
54 Meurthe-et-Moselle, 55 Meuse, 57 Moselle,
Chairman: Bernard Flouriot
CEO: Isabelle Pitto
1, place Molière - B.P. 648
49006 Angers Cedex 01
Tel.: 02 41 23 24 25
www.cmanjou.fr
■ ANTILLES-GUYANE
97-1 Guadeloupe, 97-2 Martinique, 97-3 Guyane,
97-4 Saint-Martin
58 Nièvre, 52 Haute-Marne, 67 Bas-Rhin, 68 Haut-Rhin,
■ BRETAGNE
22 Côtes-d’Armor, 29 Finistère,
35 Ille-et-Vilaine, 56 Morbihan
Chairman: Jean-Pierre Denis
CEO: Jean-Pierre Le Tennier
29808 Brest Cedex 9
Tel.: 02 98 00 22 22
Offices:118, avenue des Champs-Elysées
75008 Paris - Tel. : 01 56 69 76 00
www.cmb.fr
■ CENTRE
18 Cher, 28 Eure-et-Loire et cantons limitrophes,
36 Indre, 37 Indre-et-Loire, 41 Loir-et-Cher, 45 Loiret
Chairman: François Duret
CEO: Jean-Pierre Babel
Place de l’Europe
105, rue du Faubourg Madeleine
45920 Orléans Cedex 9
Tel.: 02 38 77 60 00
www.cmc.creditmutuel.fr
10
49 Maine-et-Loire nord, 50 Manche, 53 Mayenne,
61 Orne, 72 Sarthe
89 Yonne, 90 Territoire-de-Belfort
Chairman: Michel Lucas
CEO: Alain Fradin
34, rue du Wacken
67913 Strasbourg Cedex 9
Tel.: 03 88 14 88 14
www.cmcee.creditmutuel.fr
07 Ardèche, 26 Drôme,
38 Isère arrondissement de Grenoble
Chairman: Michel Vieux
CEO: Didier Griot
130-132, av. Victor Hugo B.P. 924
26009 Valence Cedex
Tel.: 04 75 75 50 50
Fax: 04 75 40 83 37
www.cmdv.creditmutuel.fr
■ ILE-DE-FRANCE
75 Paris, 77 Seine-et-Marne, 78 Yvelines, 91 Essonne,
Chairman: Daniel Leroyer
CEO: Pascal Durand
43, boulevard Volney
53083 Laval Cedex 9
Tel.: 02 43 66 21 21
www.cmmabn.creditmutuel.fr
ClermontFerrand
SAVO
OIESAVOIEMONTT BLANC
SUD-EST
A
Ann
An
ecy
Annecy
Lyon
Lyo
yon
on
SUD-OUEST
70 Haute-Saône, 71 Saône-et-Loire nord, 88 Vosges,
■ DAUPHINÉ-VIVARAIS
Chairman: Pierre Julius
CEO: Alain Delserieys
Rue du Prof. Raymond Garcin
CS20920
97200 Fort-de-France - Martinique
Tel.: 0820 31 58 00
www.cmag.creditmutuel.fr
LOIRE-ATLANTIQUE
LOIR
LO
UE
E
ET
CE
CEN
STT
CENTRE-OUEST
OCÉAN
■ MAINE-ANJOU,
BASSE-NORMANDIE
MASSIF
CENTRAL
Bordeaux
Bordea
deaux
de
ux
Fort-de-France
MIDI-ATLANTIQUE
Toulouse
Toulou
o se
DAU
DAUPHINÉ-VIVARA
HINÉ-VIVARA
RA
RAIS
DAUPHINÉ-VIVARAIS
Valence
Valenc
ence
en
e
MÉDITERRANÉEN
Marseille
Marseille
■ MASSIF-CENTRAL
03 Allier, 12 Aveyron, 15 Cantal, 63 Puy-de-Dôme
Chairman: Jean-François Devaux
CEO: Didier Ardouin
61, rue Blatin B.P. 443
63012 Clermont-Ferrand Cedex 1
Tel.: 04 73 43 77 77
www.cmmc.fr
ANTILLES-GUYANE
■ MÉDITERRANÉEN
04 Alpes-de-Haute-Provence, 05 Hautes-Alpes,
06 Alpes-Maritimes, 11 Aude,13 Bouches-du-Rhône,
2A Corse-du-Sud,2B Haute-Corse, 30 Gard,
34 Hérault, 48 Lozère, 66 Pyrénées-Orientales,
83 Var, 84 Vaucluse, Principauté de Monaco
■ NORD EUROPE
■ OCÉAN
■ SUD-EST
02 Aisne, 08 Ardennes, 51 Marne, 59 Nord,
60 Oise, 62 Pas-de-Calais, 80 Somme
17 Charente-Maritime, 79 Deux-Sèvres sud,
85 Vendée
01 Ain, 38 Isère nord, 42 Loire, 43 Haute-Loire,
69 Rhône, 71 Saône-et-Loire sud
Chairman: Philippe Vasseur
CEO: Eric Charpentier
4, place Richebé - B.P. 1009
59011 Lille Cedex
Tel.: 03 20 78 38 38
www.cmne.fr
Chairman: Joseph Vrignon
CEO: Jean-Luc Menet
34, rue Léandre-Merlet B.P. 17
85001La Roche-sur-Yon Cedex 27
Tel.: 02 51 47 53 00
www.cmocean.fr
Chairman: Gérard Cormorèche
CEO: Bernard Gay
8-10, rue Rhin-et-Danube
C.P. 111 - 69266 Lyon Cedex 09
Tel.: 04 72 20 65 65
www.cmse.creditmutuel.fr
■ NORMANDIE
■ SAVOIE-MONT BLANC
■ SUD-OUEST
79 Deux-Sèvres nord, 86 Vienne, 87 Haute-Vienne
09 Ariège, 31 Haute-Garonne, 32 Gers, 40 Landes,
46 Lot, 47 Lot-et-Garonne, 64 Pyrénées Atlantiques,
65 Hautes-Pyrénées, 81 Tarn, 82 Tarn-et-Garonne
14 Calvados, 27 Eure, 76 Seine-Maritime
73 Savoie, 74 Haute-Savoie
16 Charente, 24 Dordogne,33 Gironde
Chairman: Alain Têtedoie
CEO: Christine Zanetti
46, rue du Port-Boyer - B.P. 92636
44326 Nantes Cedex 3
Tel.: 02 40 68 12 12
www.cmlaco.creditmutuel.fr
Chairman: Gérard Bontoux
CEO: Sylvain Besançon
10, rue de la Tuilerie
B.P. 58 - 31132 Balma Cedex
Tel.: 05 61 61 46 46
www.cmma.creditmutuel.fr
Chairman: Hervé Brochard
CEO: Luc Chambaud
17, rue du 11 Novembre
14052 Caen Cedex 4
Tel.: 02 31 30 58 00
www.cmnormandie.creditmutuel.fr
Chairman: Albert Peccoux
CEO: Eric Petitgand
99, avenue de Genève
B.P. 56 - 74054 Annecy Cedex
Tel.: 04 50 88 36 00
www.cmsmb.creditmutuel.fr
Chairman: Christian Touzalin
CEO: Jean-Marc Jay
Rue Antoine Becquerel
33600 Pessac
Tel.: 05 57 26 63 63
www.cmso.com
92 Hauts-de-Seine, 93 Seine-Saint-Denis,
94 Val-de-Marne, 95 Val-d’Oise
Chairman: Jean-Louis Girodot
CEO: Daniel Baal
18, rue de la Rochefoucauld
75439 Paris Cedex 09
Tel.: 01 55 31 70 70
www.cmidf.creditmutuel.fr
■ LOIRE-ATLANTIQUE
ET CENTRE-OUEST
19 Corrèze, 23 Creuse, 44 Loire-Atlantique,
Chairman: Pierre Filliger
CEO: Lucien Miara
494, avenue du Prado - B.P. 115
13267 Marseille Cedex 08
Tel.: 04 91 23 70 70
www.cmm.creditmutuel.fr
■ MIDI-ATLANTIQUE
11
THE CRÉDIT MUTUEL
FEDERAL BANKS
Lille
Regional groups as at 1 January 2013; figures as at 31 December 2012.
NORD EUROPE
The federal banks, which are the financial life blood of the regions, have in recent years merged to form inter-regional
federal banks. Grouping them in this way has the effect of streamlining resources and cutting costs via technical,
IT and financial partnerships.
NORMANDIE
Caen
Brest
■ ANTILLES-GUYANE
■ CRÉDIT MUTUEL (CM11)
■ NORD EUROPE federal bank
federal bank
147,764 customers
27 points of sale
federal bank
23,809,960 customers
4,674 points of sale
1,649,571 customers
345 points of sale
Loans: 1 437 M€
Deposits: 1 358 M€
Net banking income: 78,3 M€
Net banking income: 11,1 M€
Shareholders’ equity, group share: 160 M€
Loans: 269 411 M€
Deposits: 506 864 M€
Net banking income: 11 462,0 M€
Net banking income: 1 822,8 M€
Shareholders’ equity, group share: 27 326 M€
■ ARKÉA interfederal bank
■ MAINE-ANJOU,
3,225,491 customers
558 points of sale
BASSE-NORMANDIE
federal bank
638,986 customers
175 points of sale
Loans: 38 570 M€
Deposits: 66 983 M€
Net banking income: 1 667,5 M€
Net banking income: 168,8 M€
Shareholders’ equity, group share: 4 721 M€
BRETAGNE
WHAT MAKES US DIFFERENT?
AN ORGANISATIONAL STRUCTURE TAILORED TO THE NEEDS
OF OUR MEMBERS AND CUSTOMERS
Strasbourg
Laval
CENTRE EST EUROPE
ANJOU
Nantes
Orléans
CENTRE
Angers
La Rochesur-Yon
LOIRE-ATLANTIQUE
ET
CENTRE-OUEST
OCÉAN
■ OCÉAN federal bank
579,567 customers
182 points of sale
Loans: 8 438 M€
Deposits: 11 436 M€
Net banking income: 273,6 M€
Net banking income: 66,2 M€
Shareholders’ equity, group share: 1 858 M€
ILE-DE-FRANCE
MAINE-ANJOU,
BASSE-NORMANDIE
Loans: 15 309 M€
Deposits: 52 841 M€
Net banking income: 917,6 M€
Net banking income: 156,5 M€
Shareholders’ equity, group share: 2 157 M€
Loans: 10 082 M€
Deposits: 11 781M€
Net banking income: 239,5 M€
Net banking income: 38,9 M€
Shareholders’ equity, group share: 1 123 M€
Paris
ClermontFerrand
SAVOIEMONT BLANC
SUD-EST
Annecy
Lyon
SUD-OUEST
MASSIF
CENTRAL
Bordeaux
Fort-deFrance
MIDI-ATLANTIQUE
Toulouse
DAUPHINÉ-VIVARAIS
Valence
MÉDITERRANÉEN
Marseille
ANTILLES-GUYANE
REGIONAL groups (second level of organisation)
Federation: Responsible for strategy and supervision, it represents
Crédit Mutuel in its region.
LOCAL mutual banks. They constitute the first level of
organisation. The local mutual banks, or caisses locales, have
the legal status of cooperative companies with variable capital
(sociétés coopératives à capital variable) and their capital
is owned by members, who are shareholders and customers.
At 31 December 2012, there were 2,116 local mutual banks covering
all of the French regions, grouped into 18 regional groups (federations
and federal banks).
Director: A member with a seat on the board of directors of
his or her local mutual bank.
Member: Client who are associates of Crédit Mutuel. Members
own a share and are thus part owners of their local mutual
bank. At the group level, 7.4 million members exercise control
over the management of their bank and appoint directors during
annual general meetings.
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Federal (or interfederal) bank: Regional financial institution.
These entities have merged in recent years to combine their
forces. As of 1 January 2013, there were two inter-regional
banks covering their regions: Arkéa interfederal bank (Bretagne,
Massif Central and Sud-Ouest regions), and Caisse Fédérale
de Crédit Mutuel, also called CM11. CM11 is now the largest
inter-regional bank within the Crédit Mutuel group, since
it represents the combined strengths of 11 regional groups
(see map opposite).
NATIONAL bodies (third level of organisation)
Confédération Nationale du Crédit Mutuel (CNCM) is a
non-profit association under the Law of 1901 to which all of
the Crédit Mutuel regional federations belong. It provides
non-banking services to its members, defends their interests
and represents them vis-à-vis authorities.
■ Antilles-Guyane federal bank
■ Arkéa interfederal bank
(Inter-regional bank covering the Bretagne, Massif Central and Sud-Ouest regions)
■ CRÉDIT MUTUEL (CM11) federal bank
(Inter-regional bank covering, as of 1 January 2013, the Anjou, Centre, Centre Est Europe,
Dauphiné-Vivarais, Ile-de-France, Loire-Atlantique Centre Ouest, Méditerranéen, Midi-Atlantique,
Normandie, Savoie-Mont Blanc and Sud-Est regions)
■ Maine-Anjou / Basse-Normandie federal bank
■ Nord Europe federal bank
■ Océan federal bank
Caisse Centrale du Crédit Mutuel (CCCM). The national
body that manages treasury for the groups and organises the
pooling of their financial resources.
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OTHER ENTITIES
AT NATIONAL LEVEL
CIC, a group subsidiary, is
CREDIT MUTUEL’S NUMBER TWO BANKING NETWORK
Under the aegis of fondation de france
Updated on 31 May 2013 – Figures as at 31 December 2012 (€ millions)
In addition to its regional foundations, Crédit Mutuel has a national corporate patronage programme
that shows in a practical way the group’s daily commitment to solidarity.
It has been involved since 2009 in various general interest and solidarity-oriented initiatives through its
national foundation.
THE CIC REGIONAL BANKS
■ CIC
A HOLDING COMPANY
WITH A BRANCH NETWORK
IN THE PARIS REGION
Banking network figures
702,443 customers
307 points of sale
Loans: 15 263 M€
Deposits: 16 729 M€
Net banking income: 559 M€
Parent company net profit: n.s.
Shareholders’ equity: n.s.
Chairman and CEO: Michel Lucas
COO: Alain Fradin
Deputy CEO: Philippe Vidal
6, avenue de Provence 75009 Paris
Tél. : 01 45 96 96 96
■ CIC SUD OUEST
418,327 customers
269 points of sale**
Loans: 8 520 M€
Deposits: 6 362 M€
Net banking income* : 265 M€
Net profit: 16 M€
Shareholders’ equity, group share: 261 M€
Chairman and CEO: Pascale Ribault
Cité Mondiale - 20, quai des Chartrons
33058 Bordeaux Cedex
Tél. : 05 57 85 55 00
■ CIC EST
■ CIC NORD OUEST
1,024,345 customers
369 points of sale
757,310 customers
315 points of sale**
Loans: 21 155 M€
Deposits: 15 649 M€
Net banking income* : 604 M€
Net profit: 762 M€
Shareholders’ equity, group share: 1 382 M€
Loans: 15 730 M€
Deposits: 12 992 M€
Net banking income* : 463 M€
Net profit: 62 M€
Shareholders’ equity, group share: 603 M€
Chairman and CEO: Nicolas Théry
Directeurs généraux délégués :
Luc Dymarski, Pierre Jachez
31, rue Jean Wenger-Valentin
67000 Strasbourg
Tél. : 03 88 37 61 23
Chairman and CEO: Stelli Prémaor
Deputy COOs: Eric Cotte, Bernard Duval
33, avenue Le Corbusier
59800 Lille
Tél. : 03 20 12 64 64
■ CENTRE
INTERNATIONAL
DU CICM
Contributing to the financial
independence of emerging
countries
716,747 customers
360 points of sale
■ CIC LYONNAISE
DE BANQUE
950,338 customers
454 points of sale**
Loans: 16 728 M€
Dépôts: 12 306 M€
Net banking income* : 423 M€
Net profit: 31 M€
Shareholders’ equity, group share: 551 M€
Loans: 22 825 M€
Deposits: 18 396 M€
Net banking income* : 600 M€
Net profit: 75 M€
Shareholders’ equity, group share: 784 M€
Chairman and CEO: Michel Michenko
Deputy COOs: Michel David, Laurent Métral
2, avenue Jean-Claude Bonduelle
44000 Nantes
Tél. : 02 40 12 91 91
Chairman and CEO: Rémy Weber
Deputy COO: Isabelle Bourgade
8, rue de la République
69001 Lyon
Tél. : 04 78 92 02 12
■ CIC OUEST
■ READING
PROGRAMME
Enabling universal access to
reading
■ RESEARCH AND
SOCIAL ASSISTANCE
PROGRAMME
■ TOGETHER,
LET’S REBUILD HAITI”
PROGRAMME
Supporting non-profit
associations and research
teams
Rebuilding a hospital
and building a new town
Fondation du Crédit Mutuel
Chairman: Etienne Pflimlin
Contacts: Frédéric Monot, Executive Director, FCM
Marie-Lorraine Kerr, Reading Programme Delegate
88-90, rue Cardinet
75847 Paris Cedex 17
Tel.: +33 (0)1 44 01 10 10
Email: fondation-cm@creditmutuel.fr
*parent company 2012 ** Management rules refined late in 2012
ALL ABOUT CIC: WWW.CIC.FR
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ALL ABOUT FONDATION DU CREDIT MUTUEL:
HTTP://FONDATION.CREDITMUTUEL.COM
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