Issue 9, 2013 - Mountain West Agency Services, Inc.

BrokersJournal
ISSUE
09
July 2013
contracted with SCF’s Preferred Connection
Binding New Business
Network (PCN).
Reminder when new business is to be bound we
require a copy of a deposit check with the order.
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treatment and to control medical costs. These
We need to have this check in our office within
include a medical director, chiropractor, dentists and
three working days. No new business will be
registered nurses
bound without a copy of the deposit check, so
please send a copy with your bind order.

SCF has an experienced in-house legal staff, including
state bar certified workers compensation specialists,
When binding renewal business, we will
available for consultation and litigation
direct bill the client for the deposit. Be sure,
however, your clients know they should
SCF uses in-house resources to ensure appropriate

SCF Arizona recovers millions of dollars annually
place that deposit check in the mail as soon
through subrogation. These monies are credited back
as the coverage is bound. This will eliminate
to the overall claim’s expense, potentially saving your
unnecessary cancellation notices.
clients from higher premium costs
Claims Management
SCF Arizona’s Claims Division has been

SCF Arizona’s claims adjusters use their years of
experience, various tools and resources to set
adequate reserves
recognized for quality customer care and
To learn who is in the PCN, go to scfaz.com/pcn to enter
stellar claims management.
a zip code to find providers or facilities nearest to the
During an external industry audit, SCF
injured worker.
Claims received the highest scores possible.
Also, all claims can be viewed and monitored from the
The report stated: “Claims management at
SCF website, scfaz.com.You can designate an email
SCF is sound, responsible and meets best
address to set up an account with a user ID and password
practices guidelines.”
that will allow you to monitor your clients’ claims.
Here are some examples of SCF’s claims
Just go online and register one of your policyholders. You
excellence:
will need the FEIN and policy number. Then we can add the


92% of new claims are initiated in a single
business day or less
and view claims including adjuster contact information.
It takes an average of 10 days from the time a
SCF’s online claims reporting is easy, and once a
claim is reported to determine compensability

SCF handled more than 17,000 new claims
in 2012

In 2012, SCF paid $86 million in indemnity
benefits to injured workers and their

rest of your SCF clients to the account enabling you to file
claim has been assigned a number and an adjuster, SCF
makes the necessary report to the Industrial Commission of
Arizona, so your clients won’t have to.
To contact SCF Arizona’s Claims Division or to receive
more information:
dependents and $123 million to medical

SCF Claims Phone – 602.631.2300
providers

SCF Claims Fax – 602.631.2888
52¢ of every dollar spent on medical care

SCF Email – scf101@scfaz.com

SCF Online: scfaz.com
are saved by using medical providers
Advisory Council
Monthly Reporting
Stability and financial strength are two of the
With your bind order, be sure to include the name
major issues agents and brokers want to see
and phone number of the person responsible for
from a company they place in their portfolios,
your client’s workplace safety. When you do this,
three members of the Mountain West Agency
we can provide it to the SCF Loss Control Consultant
Services Brokers Advisory Council (BAC) said
assigned to the policy.
during a panel discussion before managers
Be sure to emphasize to your clients that they need
and executives at SCF Arizona.
to report their payroll and pay the amount due on
BAC Chair Leon Byrd of The Mahoney Group,
time every month. Failure to do so may result in a
was joined by Bennett Harvey, USI/Wick
Notice of Pending Cancellation. The more “pend
Pilcher and Casee Buike, Brown & Brown to
cancels” a policy has could have a negative impact
provide the SCF leaders information regarding
the underwriting and pricing for renewal policies or
the needs of brokers and agents in the sales
for reinstatements should an account be cancelled.
channel. Byrd shares how he would describe
SCF offers monthly or quarterly reporting is
SCF to potential clients.
determined when we receive your official request
Click here to watch now.
to bind coverage. Reporting and paying online is
The trio was unanimous in its summation that
quick and easy. Insureds can register at scfaz.com,
SCF Arizona has come a long way since 2009,
then they can pay with their debit card, automatic
when it launched its brokerage sales channel,
transfer and/or a credit card. Let us know if you
which now writes more new business for the
have any questions.
carrier than the company’s direct sales.
“People want to do business with people they
like and trust,” Byrd said. “But it takes time to
build that trust. It is a partnership and both
sides need to be talking.”
The BAC meets semi annually with SCF executives
and comprises a dozen of your colleagues.
We Want Your New Business
Mountain West Agency Services Marketing
IMPORTANT NOTE: Always email submissions to your
Representatives Valerie Dunnam and Vickie Potts stand ready
respective Marketing Rep at submissions@mwaservices.com.
to handle your submissions and work closely with SCF Arizona
This will ensure that if your representative is unavailable,
underwriters to achieve the best possible quote for your risk
the other can assist you.
placement needs with competitive commissions.
Thank you for your risk placement opportunities.
Valerie Dunnam
Vickie Potts
vdunnam@scfaz.com
vpotts@scfaz.com
602.631.2793 (o)
602.631.2792 (o)
602.403.0674 (c)
602.695.0963 (c)
3030 N 3rd Street l Phoenix, AZ 85012 l 602.631.2781
PMS
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PMS
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