Habib Chamoun-Nicholas - CONVENTION 2012 Habib Chamoun

Moving from Conflict to Coopera2on Prac2cal ideas and approaches to dealing with workplace conflict Dr. Habib Chamoun-­‐Nicolas hchamoun@keynego9a9ons.com What is Conflict? •  Exercise Results and Rela2onship •  Is there a tension between results and rela2onship? •  How do we manage the tension between results and rela2onships? Results and Rela2onship •  Exercise What are the Three Criteria to Resolve Conflict? •  Exercise How do you Collaborate? •  Exercise Case Study •  Exercise Other ways to dealing with workplace conflict •  Exercise Communica2on Tools to dealing with workplace conflict •  Ladder of Inferences •  The three conversa2ons •  The third posi2on Ladder of Inferences Draw
Conclusions
Act
Interpret
Select
DATA
Three conversa2ons The conversation of what happened
What history everyone tells about the problem?
And what each one tells about how it should be resolved?
The conversation of feelings
What do I do with my feelings and emotions?
And of the other person?
The conversation of identity
What this conversation tells about me?
And about the other person?
Third Posi2on First position
From the first position, we highlight our own needs, wants
And interest without contemplating the others.
Second
position
From the second position, we highlight needs, wants, and
Interest of the other without contemplating ours.
Third Position
From the third position, we establish an agenda to contemplate
A moment to listen to the other needs, wants and interest.
A moment to share our own interest, needs and wants.
And a moment to resolve together the problem.
Conclusions/ Development Plan Contact Informa2on Dr. Habib Chamoun Hchamoun@keynego2a2ons.com 281-­‐360-­‐8205 Houston, Texas