Book now to get the best rate www.terrapinn.com/wlcac

Organised by
Book now to get the best rate
www.terrapinn.com/wlcac
It’s all about revenue
An event to wow
This is the best commercial aviation event London has to offer in 2013! No matter where
your interest lies, we have content, networking and potential partners for you.
This year you can choose the most interesting and useful
event sessions for you, all on one ticket. Whether it’s 1-2-1
partnering, round table brainstorms, ground-breaking case
studies or sourcing new technologies on the expo floor, you
will always find something that is relevant for your business.
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Get up to date
with the latest
developments in
European routes and
new markets
Hear how to meet today’s
challenging market from
some of the biggest names
in aviation
Use the event networking
app to browse the attendee
list and arrange meetings
£800
Shop around the latest
industry solutions in the
exhibition
Choose the sessions
which are most interesting
and relevant for your
business
1-2-1 partnering
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By bringing four events together under one roof, you get to choose the sessions which
are the most applicable to help your business cut costs and grow revenues in the aviation
sector.
Book by 30th
August to save
Monday 16 September
Route Development
Keynotes
Tuesday 17 September
Wednesday 18 September
Keynote’s
WCLA
Keynote’s
AirX
AviationIT
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AviationIT
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Peer-2-Peer
WORKSHOP
OPENING PARTY
GALA DINNER
Meet and greet your fellow
delegates alongside a taste
of Africa
Workshop everything you need to know about social
media
2 Day Ticket
3 Day Ticket
www.terrapinn.com/wlcac
KEYNOTE SPEAKERS
KEYNOTE SPEAKERS
How to sustain growth in
an age of austerity
Using data to drive sales
and improve passenger
experience
Michael became CEO of Ryanair in 2004, and is credited with
launching the first successful low fare airline model in Europe.
Today, Ryanair remains Europe’s most profitable airline.
As an experienced IT professional with a wide span of strategic,
technical and commercial expertise and a background in global
systems project implementation and infrastructure management,
David sits on the management board for Virgin Atlantic and heads
up their IT operations.
Hear him shed some light on how they continue to perform
strongly in an age of austerity, and how they plan to sustain the
Ultra Low Cost model as customer expectations continue to
grow.
Michael O’Leary
CEO
Ryanair
David Bulman
CIO
Virgin Atlantic
New opportunities in a
consolidating market
Boost business
performance with cloud
computing
At British Airways, Willie guided the company to its first-ever 10
per cent operating margin in 2007 and introduced permanent
changes across the airline to bring it through the worst recession
in aviation history in 2008/9.
Jassim has been instrumental in implementing some key
innovations at Gulf Air’s IT systems and processes in recent times,
most notably, the introduction of advanced technology for Gulf Air
World Wide Contact Centre and Cloud Computing.
As CEO of IAG and in the face of current economic challenges in
Spain, he faces yet another set of challenges. Hear him explain
what IAG are doing to stay competitive, and what opportunities
he sees in today’s increasingly consolidated market.
Willie Walsh
CEO
IAG
www.terrapinn.com/wlcac
Dr Jassim Haji
CIO
Gulf Air
for more information contact
Daniel Boyle on +44 (0)20 7092 1237 or e-mail
daniel.boyle@terrapinn.com
He’ll be discussing one of the most exciting opportunities for
airlines at this time – Big Data and data management. Hear his
strategies for using data to drive sales and improve passenger
experience.
Find out how cloud computing at Gulf Air has boosted business
performance and been implemented as a tool to enhance
passenger experience.
www.terrapinn.com/wlcac
for more information contact
Daniel Boyle on +44 (0)20 7092 1237 or e-mail
daniel.boyle@terrapinn.com
KEYNOTE SPEAKERS
Bjorn Kjos
CEO
Norwegian Air Shuttle
KEYNOTE SPEAKERS
Setting up new bases
in highly competitive
markets
How high speed rail is
competing with European
short-haul services
Bjorn is celebrated in his home country as the man who brought
low-cost flying to one of Europe’s most expensive regions. Under
his leadership, Norwegian is now the third largest LCC in Europe,
the second largest airline in Scandinavia and the ninth largest
airline in Europe by passenger numbers.
To date, Paul has been in charge of the long distance traditional
lines at SNCF and now as CEO of iDTGV he is charged with
creating a unique HSR service that is good enough to compete
with low cost airlines
Get insight from him on Norwegian’s plans for expansion outside
of Scandinavia and why they are setting up new bases in highly
competitive markets.
Paul Sessego
CEO
IDTGV
Exploring growth in the
middle east
Responding to a
challenging external
environment
Under the leadership of Adel, Air Arabia’s business model has
gone from strength to strength, enabling it to expand operations,
enter new ventures and diversify into new revenue streams.
Today, the Group holds a portfolio of successful businesses and
projects, offering travel, tourism and hospitality services across
the globe.
Adel Abdulla Ali
CEO
Air Arabia
Adel will be explaining the Middle East perspective to John
Strickland, and discussing Air Arabia’s own success strategies
within this market.
www.terrapinn.com/wlcac
for more information contact
Daniel Boyle on +44 (0)20 7092 1237 or e-mail
daniel.boyle@terrapinn.com
Paul will participate in an interview with the BBC’s Stephen
Sackur, discussing how high speed rail is competing for European
travellers and market share with short haul services.
Pieter is Chief Operating Officer and Managing Director in the
Executive Board of KLM Royal Dutch Airlines. His primary
responsibility is to manage the day-to-day operations of Europe’s
second largest airline, with 165 aircraft, 625 flights/day and
16,000 operational staff.
Pieter Elbers
COO
KLM
Pieter will bring his expertise to the table, with discussion around
KLM’s response to a very challenging external environment and
how they plan to cope with a continually changing market.
www.terrapinn.com/wlcac
for more information contact
Daniel Boyle on +44 (0)20 7092 1237 or e-mail
daniel.boyle@terrapinn.com
The great roundtable debate: cost vs comfort
Is a cost only value proposition sustainable from an
increasingly demanding consumer market? Participants are
asked to introduce themselves to the rest of their table. As
a table, participants are then requested to brainstorm and
produce their suggestions/answers on one of the following
topics:
Bjørn Kjos
CEO
Norwegian Air
Shuttle
High Speed Interviews
Stephen Sackur hosts an Interview with High Speed Rail
looking at how HSR is competing for European travellers
and market share with short haul services. This is followed
by a panel session featuring European Airline CEOs who
will respond to the challenge.
Flight-deck feedback panel discussion
What are the key criteria and future trends for a successful
low cost business model? Hosted by Gate Gourmet and
moderated by Stephen Sackur
Guliz Ozturk, International Marketing Manager,
Pegasus Airlines
Patee Sarasin, CEO, Nok Air
Sue Walker, Director New Business, Product and Supply
Chain, Gate Retail On board
Close of day one
Gala Dinner and After Party
Alex Cruz
CEO
Vueling
Peter Davies
CEO
Air Malta
Mark Schwab Moderator
CEO
Tero Taskila,
Star Alliance Aviation
Consultant
Pre-journey
Airport
experience
Onboard
Check-in
Panel
Coping with change in a challenging
sector
Case study
Exploring IT managed services for critical
applications and disrupted services
Hosted by NIIT
Case study
Creating sales on board by using mobile
devices
Jude Bricker, SVP Planning, Allegiant
Air
Case study
Creating sales on board by using mobile
devices
Jude Bricker, SVP Planning, Allegiant
Air
Case study
How to create the strongest on board
service offering?
Hosted by Servisair Solution Italia
Case study
How to create the strongest on board
service offering?
Hosted by Servisair Solution Italia
Case study
What can we do to create a highly
differentiated customer experience while
keeping operational costs low?
Hosted by Interglobe Technologies
Case study
What can we do to create a highly
differentiated customer experience while
keeping operational costs low?
Hosted by Interglobe Technologies
Panel
Optimising your cross sell and up sell
options
Panel
Optimising your cross sell and up sell
options
Case study
How to enhance the experience by
not taking away human interaction
completely
Maarten Koopmans, VP Passenger
Services, KLM
Case study
How Brussels Airlines are using
automated self baggage drop-off to
improve the passenger experience at
BRU
Pedro Casimiro, Manager Ground
Product and Processes & Charter
stations, Brussels Airlines
Case study
Using IT innovation to improve passenger
self-service
Dimitris Bountolos, Head of
Coordination & Hub, Iberia
19.00
Panel Discussion: to ally or not to ally
As the Low cost business model evolves will there ever be
a time for an independent LCC to join an alliance?
Panel discussion
Pricing strategies to improve margins & optimise bottom-line
Mike Rutter, MD, Flybe
Skuli Mogensen, CEO, Wow Air
Alessandro Ciancimino, Vice President Europe, Sabre Airline Solutions
Mike Thompson, Head of Sales, EMEA & Americas,
Navitaire
Moderated by Sudeep Ghai, Managing Partner,
Athena Aviation
17.30
Networking lunch
Do we need to
take a fresh look
at LCC models?
Networking break and afternoon refreshments
19.00
13.00
Flight-deck feedback
The audience will be asked to submit what they think are
the key success criteria for growth in a mature market.
Results will be released at the end of the day during a
panel and online via twitter.
17:10
Frances Ousely Giuseppe Bonollo
Italy Director
Director of Marketing Sales &
Easyjet
Services, NTV
14.00
12:50
Paul Sessego,
CEO
IDTGV
Point of
purchase
Case study
How to detect problems early and
respond faster to deliver an overall higher
QOS
How else to
lift yields per
passenger?
After the discussion the audience will be asked to vote on
which side they agree with.
15.45
Networking break and morning refreshments
How can
LCCs maintain
growth and the
bottom line?
16.35
11.10
Willie Walsh
CEO
IAG
12.00
Michael O’ Leary Pieter Elbers
COO
CEO
KLM
Ryanair
Does the ultra
low cost model
still work?
14.00
How do
new customer
demands affect
LCCs?
16:45
Keynote interviews
The BBC’s Stephen Sackur hosts one on one exclusive
interviews with airline industry leaders and asks them how
they are responding to a challenging environment and
maturing market?
Round table
How should we be communicating
ancillaries to our customers at every
touch point?
12.00
14.35
Retail Innovation and the Future of Retail in Airlines
Joe Elias, CEO, Retail in Motion
14.55
8.00
Chairman’s opening remarks
Chair: Stephan Sackur, Journalist and Presenter, BBC
9.10
Registration and networking breakfast
9:00
Tuesday 17th September
Round table
brainstorm:
Participants will
brainstorm and produce
their suggestions on the
following questions:
What are the latest emerging distribution
models and features?
How is the GDS evolving and integrating
with social media and different channels?
Should you be using mixed distribution
strategies and what are the challenges?
Speed Networking
Case study
Implementing better fleet management
Hosted by IRKUT
Panel
Strategies to improve fleet management
and operations
What is the best method? A la carte,
bundled alternatives or a more hybrid
approach
Gala Dinner & After Party
www.terrapinn.com/wlcac
Wednesday 18th September
11.00
Networking and morning Refreshments
Case Study
How are Easyjet making travel easy through digital interaction with
their customers?
Andis Drengers
Head of Products
and Distribution
Air Baltic
Henry Harteveldt Lluis Pons
CMO
Travel Industry
Analyst/Strategist Vueling
Hudson Crossing
9:30
Stuart Jackson
Group Distribution
Director
Monarch Airlines
Communications
Mark Nasr
Managing Director
E Commerce
United Airlines
Panel Discussion
How to improve yields per passenger and tap into the corporate
market
13.40
15.00
16.00
17.00
12.20
12.40
Networking Lunch
Cost
control
Case study
Utilising a good CRM system to boost
loyalty and passenger experience
Edouard Piquet, SVP Customer
Experience, AeroMexico
Flight search
& purchase
Social Media Workshop hosted by
Shashank Nigam of Simpliflying
Driving operations and sales via social media
Case study
How to use mobility to increase
operational efficiency
Hosted by Airwatch
Case study
How Gulf Air has used IT innovations
and cloud computing to boost business
performance and enhance the passenger
experience
Dr. Jassim Haji, CIO, Gulf Air
Opening Interview
The ‘new Germanwings’: what are their
plans to take over all of Lufthansa’s
domestic and European, non-hub flights?
Thomas Winkelmann, CEO,
Germanwings
Case study
How Air France’s new LCC Hop! Is
planning to compete for European
travellers
Helene Abraham, EVP Commercial,
Hop!
Panel
Growing and expanding your market
share in a mature European region
Jeroen Hugen, Senior Manager Network
Planning, KLM
Christine Ourmières, CEO, CityJet
Thomas Winkelmann, CEO,
Germanwings
Helene Abraham, EVP Commercial,
Hop!
The Great Outsourcing Debate
Which parts of your airline/airport
operations should be outsourced?
Participants will brainstorm and produce
their suggestions/answers on one of the
following topics:
Social Media Workshop
Close of congress
Post-flight
feedback
Onboard
Case study
How Virgin Atlantic are using data
to drive sales and personalise the
passenger experience
David Bulman, CIO, Virgin Atlantic
Case study
How to capture the full potential of your
online channels?
Hosted by GSI Commerce
Afternoon refreshments
16.00
12:00
Jude Bricker
VP Planning
Allegiant Air
Glenn Latta
President and Founder
Live TV
Marketing
Case study
How to use better passenger experience
to grow customer loyalty (and revenue)
Jason Ward, EVP People & Customers,
Azul Airlines
Case Study
Creating an Advanced Connected Travel Ecosystem
Case Study
Faster, lower cost, Internet - happy customers and new revenues
Ancillary
sales
Bobby Healy
CEO
CarTrawler Ltd
Peter Duffy
Marketing Director
Easyjet
Mike Thompson
VP Sales EMEA & Americas
Navitaire
Fit for
purpose
mobile
Search
Mike Rutter
Peter Duffy
Marketing Director MD
Flybe
Easyjet
Airport
interaction
Roundtable brainstorms
Creating a consistent brand across
several different platforms to enhance
the passenger experience and boost
sales
11.30
14.20
Adel Abdulla Ali Girma Wake
Chairman
CEO
Rwandair
Air Arabia
11.30
Ed Winter
CEO
Fastjet
Special address from aviation futurist Henry Harteveldt
The future of transport – what to expect from digital travellers in the next 5 years
Roundtable brainstorm
How to meet challenges posed by the digital traveller of 2017-2020
Facilitated by Henry Harteveldt, Hudson Crossing
Growing Market Interviews
John Strickland hosts exclusive interviews with CEOs who are
exploring new markets. Themes include how to unleash the
potential of Open skies in the Arab world,entering the African
market, how China’s LCC market is developing and Asia’s high
growth potential markets
Patee Sarasin
CEO
Nok Air
Panel Discussion
Taking a more personalised approach to your distribution strategies
9:00
13.40
9:00
Special address from aviation futurist Henry Harteveldt
The future of transport – what to expect from digital travellers in
the next 5 years
9:30
Chairman’s opening remarks
David Huttner, Senior Vice President, Nyras
9:10
Route Development Day
Monday 16 September
Hosted by Shashank Nigam of Simpliflying
Driving operations and sales via social media
Customer
Service
Operations
Loyalty
Programmes
In-flight
Services
Engineering
and maintenance
Fishbowl Panel
What will be the impact of traditional
carriers on the short haul market in
Europe?
Laura Cavatorta, MD, Air One
Tamur Goudarzi-Pour, Director of
Network Planning, Lufthansa
Jeroen Hugen, Senior Manager Network
Planning, KLM
Frances Ouseley, Italy Director, Easyjet
Case study
FastJet one year on: getting to know the
African customer
Ed Winter, CEO, Fastjet
Roundtable
How to overcome challenges in Africa
and make an underserved market a
success!
The Exhibition
Get involved
Networking
area
• Arrange sales meetings with top prospects
• Demonstrate thought leadership
• Educate airlines on the superiority of your products and services
Company Name
Aviation IT
and
Air Xperience
Aviation IT &
AirXperience
Roundtables
• Increase brand awareness and positioning
• Generate new leads
Registration
Private
meeting
room
3
2
1
53
Why exhibit
An event like this doesn’t come around every year –
and we can promise this is the best airline event in
London this year.
Taking an exhibition booth will help get your company
in front of CEOs and other executives from the world’s
most influential and profitable airlines.
That’s not all on offer at this event. Bespoke
packages include access to our executive partnering
programme, lead generation, speaking on the agenda
and leading round table discussions.
4
Private
meeting
room
Private
meeting
room
Aviation Outlook
Contact us now to book your
sponsorship package.
Call Victor Cruz on
+44 (0)20 7092 1254 or e-mail
victor.cruz@terrapinn.com
31
28
5
6
7
45
44
51
46
43
47
42
Technical
Seminars
48
41
49
40
27 32
26 33
39
34
35
36
37
38
25
22
21
23
20
18
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19
16
8
24
15
14
12
11
Who you will meet
• CEO/MD • CIO • CTO • COO • Chief Commercial Officer •
Commercial Director • Heads of Ancillary Revenue • Heads of
Route Development • Heads of Network Development • Heads
of Distribution • Heads of Revenue Management • Heads of
E-commerce • Heads of Customer Loyalty • Heads of Sales &
Business Development • Heads of Passenger Services • Heads
of Retail • Heads of Product Development • Heads of Technology
• Heads of Onboard Services • Heads of IT • Heads of Data
Management
30
29
52
World Low Cost Airlines
Conference Room
13
10
50
SOLD
9
AVAILABLE
SPONSORS TO DATE
Retail in Motion Retail in Motion Adyen Aviaso Radixx Gate Retail Zodiac Seats Zodiac Seats Car Trawler Avis Travel Technology Interactive NIIT Securidox IRKUT WNS Ypsilon Autoescape Datalex E-Dialog/GSI Commerce Interglobe Naviataire Airpas 15 Below Indra Copenhagen Airport Live TV Sabre Airline Solutions Skyscanner Skeye Global Sky Services Stand
1
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7
8
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19
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It’s a networking event
n addition to great content, this year’s
event is built around your personalised
networking schedule. With 200 airlines
confirmed, here are some of the ways you can
meet them…
Out of Africa Event Opening Party!
Monday 16th September, 17.00 – 19.30
Join us for drinks, canapés and a taste of Africa
at the official event opening party at Sofitel. Get
registered and meet the companies and personalities
you will be getting to know over the next two days.
Download our networking app
Download our networking app to get organised and
get in touch with all attendees before the event.
Use the BlueSky portal to:
• Plan your sessions
• Build a personalised agenda
• Identify exhibitors to visit
• Set up onsite meetings with key executives.
• Network with other attendees
Keep all your messages, appointments and
favourites at your fingertips and continue
networking whilst you’re there. You can still
use the networking tool within the app for a full
year after the event so you can follow up with
anybody you’ve missed months down the line.
Your networking manager
Would it help your business if you could guarantee to get introduced
to you key prospects? The dedicated Networking Manager for
the World Low Cost Airlines Congress will do exactly that take the
chance out of securing those vital business opportunities.
Every delegate will get up to 2 onsite introductions with key prospects
attending the show.
Your networking manager
Cally Archibald
Gala Dinner (shhhhhhhhh
it’s a secret!)
Tuesday 17th September, 19.00-00.00
Follow us down the rabbit hole for this
year’s annual event Gala at a secret
location! Featuring a scrumptious mystery
guest and a gloriously English evening,
we can promise this is one networking
night that you don’t want to miss.
Peer-2-peer round tables
The smooth way to meet with your top
prospects and show them how much
benefit you could bring to their business.
Sit with nine other delegates for up to an
hour session to brainstorm strategies to
overcome the most pressing issues facing
the aviation sector.
What to expect from 2013
40 LEADING
SUPPLIERS INCLUDING
airlines
Over 200 airline
executives
come to the
show to get
inspired, do big
business and
network with
their peers
Here are some
of them
INTERACTION
It’s all about interaction. It’s not just about sitting
in a conference room for a few days, this is your
chance to get interactive, get your questions
answered and get networking!
Flight deck
feedback
Round
tables
Opening
party
1-2-1
partnering
Gala dinner
Fish bowls
Speed
Networking
400
200
50
30
16
4
3
Four hundred
attendees
Two hundred
airlines
Fifty new
technologies on
show
Thirty round table
debates
Over sixteen hours of
dedicated networking
time
Four events
Three great days
Reserve your place today
The earlier you book the more you’ll
save.
reasons to attend
It’s really easy to book your place online.
And our online calculator will ensure you
take advantage of the best deal.
1
Hear how High Speed Rail operators NTV, IDTGV and Renfe are
looking to compete for your market share in a rapidly changing short
haul environment
Go to and book now on
www.terrapinn.com/wlcac
2
Learn from leading LCCs on how you can expand and develop your
business model to attract corporate customers
Don’t forget to enter special code
DS2013 to claim the Early Bird discount.
3
Discover what to expect from digital travellers and other rapid
technology changes from Aviation Futurist Henry Harteveldt
4
Understand what you can do as a traditional airline to improve cost
efficiencies and stay competitive with LCCs
5
Tap into the latest revenue management strategies to improve your
margins and optimise the bottom line
6
Hear from EasyJet’s Peter Duffy on how you can utilise digital
interaction with your customers to make their journey easier and
enhance your own brand
7
Assess how airlines are taking a more personalised approach to their
distribution strategies to create an altogether better sales solution for
the customer
8
Ensure you stay on top of what is happening in growing markets and
don’t miss out on the latest developments in Africa, China, The Middle
East and Latin America
9
Meet with senior level members from LCCs and Traditional Airlines
who are looking to learn where the latest disruptive technologies and
services are coming from
10
Magnify your online presence with a mini-workshop on driving
operations and sales via social media
www.terrapinn.com/wlcac
for more information contact Daniel Boyle on
+44 (0)20 7092 1237 or e-mail daniel.boyle@terrapinn.com
Register now and get the offer price on your phone
Scan this QR pattern with the camera
on your smartphone and register with a
discount code DS2013 at the special offer
price.
Don’t have a QR reader app? You can
download one for free from App Store.
Don’t have a smartphone? You can also
register and get the offer on our website
www.terrapinn.com/wlcac
Individual attendee rates*
Package
Before 30th August 2013
Full price
Conference 3 days
£3,190
£3,990
Conference 2 days
£2,395
£2,990
Airline price
£395
£495
* All prices are subject to 20% VAT
BRING YOUR TEAM
Book before
30th August to
save £800
There’s so much great content, you can’t possibly
cover it all alone! Bring your team and get an extra
discount.
There are special group packages available call
+44(0) 207 242 2324 for more details or go to
www.terrapinn.com/wlcac
www.terrapinn.com/wlcac
2013 SPONSORS
Sponsors
Exhibitors
Media partners
Contact us today for a tailored sponsorship package to meet your business objectives.
www.terrapinn.com/wlcac