BUSINESS ONLINE manual ENG 2016[1]

ResevaruhusetBusinesstravel
online
User manual
Traveller
Amadeus E-travel Management
v. 19.1
Welcome
Welcome as user of the most advanced
self booking system Amadeus AeTM 19.1.
With this manual the conditions is created
to do your bookings fast in the system.
Get started
Log in
When your company has submitted you as a user, you will be given a
username and a password: (ex. jon@resevaruhuset.se and Amadeus
2015)
Login here:
https://e-travelmanagement22.amadeus.com
/login/Resevaruhuset_SE
Now you are logged in and able to
book your journey direct.
Save your login as favorite
If your account is locked,
wait for 30 minutes then test
again or put in the username
and click on ”Forgot
password”
If you not reciving an email,
contact the support to lock up
the account.
Startpage
Select Book to book flight,
train, hotell, rentalcar and
ground transport (named
deliverer)
Go here to
download the
Mobile travel
app.
Information for you
who book for others
As travel booker you can book trips
for other guests or registered
travelers under the label
Travelbooker.
Flight booking
Select Book
Fill in the departure
location and
destination -the whole
name or Sto for all
airports in Stockholm
(Arlanda, Bromma,
Skavsta, Västerås).
Lon (all airports in
London)or if you
already know the three
letter code for the
airport.
Tip! Click on the
magnifying glass to the
right to search for the
cities/airports
Select date and departure
time. Return ticket or single
ticket. Select the box Direct
trip if there is a direct flight to
your destination. Unmarked
box will result in direct flights
and flights via other airports.
Change the timeframe from 2 to 3 or 4 hours to get more possible
alternatives. To travel outside of Europe a timeframe of 4 hours
will give you more options for a lower price.
You can also choose to limit the number of airliners, and the type
of ticket. If the timeframe is 2 hours the system will search for
departures 2 hours before and 2 hours after given time.
Flight booking
Select search best price or search
timetable.”Best price” Shows all
flights in price-order displaying the
lowest price first.”Timetable” Shows flights due to departure
times with all price alternatives for
chosen option.
Explanation
Lowest price – Flexibility – Business
Lowest price/Economy
The lowest price offered in your search. The price applice to both low price airlines and
other airlines lowest web price. Special rules applice for bookings and changes.
Eco Flex/Premium Economy
The lowest price for a changeable ticket in economy class. Special rules might apply for
changes. Do you need more price options please change the search to ”search
timetable”.
Business/Business class
Lowest on changeable ticket in business class. Special rules might apply for changes.
Do you need more price options please change the search to ”search
timetable”.Agreement price Displays if your company has a direct agreement with a
certain airline or airliners. Special rules might apply for changes.
TPC
Displays if your company has a agreement for TCP-ticket with SAS. Your company
agreement price with SAS concept ”Travel Pass Corporate”. The journey can be change
before the departure without costs.
Book after the model
”Best price”
If you choose ”best
price” the search will
search for all airlines
in one search
Tip
Here you can
easily change
date and or time
during ongoing
booking instead
of start again.
The alternatives will
show up as oneway
flights in price order
to choose from the
columns ”Lowest
price” ”Flexible” or
”Full flex”
You don’t have to
travel with the same
airline both ways!
Choose the
alternative with the
price you desire,
click in the box
Book after the model
”Best price”
When you have
chosen the
departure the return
flight will show
choose alternative
(except if you
choose a oneway
ticket) You can see
the rules whenever
for each ticket click
on ”Purchase
Conditions”.
TipUse ”The Back
button” to go
back in the booking
process
Summary
”Best price”
If you intend to book hotel, rental
car, train ticket or ground
transport in connection to the
flight, click on the link add
hotel/car/train/ other deliverer -we
already registered date, times
and destination from your flight
booking.
As information the lowest
possible price bookable is
displayed. This information
comes with the booking in our
confirmation email.
Summary
Complete the booking
For your own
record, you can add
name and/or the
purpose of the trip
The way of payment is
settled according to the
agreement between your
company and us.
If you have selected a lowprice
flight which is marked with a W
(as in web price) the payment
method is”debit a different credit
card”, some low price airliners
does not accept travel account as
payment, then a credit card has to
be used (Contact us if you don’t
have access to a card on your
own)
Observe: If you have choosen
different flights for departure and
arrival you will recive 2 different
documents, one per airliner.
Click on -> ConfirmAfter you
clicked here the booking is
settled. Do you wish to
change the travel, then you
have to call your companies
special unit for us.
The ticket for low
price flights is
electronic and
confirms to your email adress - you
will get two
confirmations, one
from our booking
system and soon
after one from the
travel agency. Bring
the confirmation
from the travel
agency during the
trip.
Book after the model
Timetable
You will get the search
results from the
traditional
companies.Choose the
company you prefer Click on select.
When you have
selected departures,
you will receive
suggestions for this
trip. All flight prices,
click on the terms and
control the rules.
Flight booking
Timetable
You will find more price
alternative, if you scroll
down to”Best price” with the lowest first.
Don’t forget to click on
all results.
Flight booking
Timetable
With some companies
you can preorder your
seating - Click on Add air optional
service: add seat and
or extra luggage.
Optional - seating
Click on the preferred
seat, and see the
eventual cost, save
your choice and
repeate for all trips.
Flight booking
CANCELLATION
Do not forget to check the conditions for eventual
repayment before you cancel. To do so click on
Conditions in your booking. If you are uncertain about the conditions,
contact your support department.
bizonline@resevaruhuset.se or phone: 08- 587 250 90
Train
Select book
and click on the
train icon.
Click on several
alternatives, to
already in the
search mode limit
to 1 or 2 class
Train – search
for ”best price”
1-2 class rebookable
give lowest price on
rebokable ticket
regarding class.
If a specific class is
wished for, search via
timetable to receive all
price alternatives.
When you have
selected train, the
different price
alternatives for
departure shows, then
for the arrival - do your
choices. Click on
continue
Train – search
for ”timetable”
Train
Summary, add
hotel, flight, rental
car or groundsevice
here.
Train
Select the way of
delivery, and click
on confirm
Complete the
booking as for flight
booking
Air- and trainbooking
To compare train
and air or book a
combination with
air and train select
”Air and train” icon
choose ”Search
best price”.
When searching in
this way, fill in
Stockholm C or
Göteborg C the
system will search
automatically also
for the nearest
airport.
Air- and trainbooking
The search result
shows different
types of tickets.
Choose your trip
and click on BOOK.
Hotel
Select book and click
on the hotel icon to
book hotel.
Fill in date and
destination. You can
specify your search
click on ”Show advance
search criteria”.
Hotel
Hotel suggestions
shows together with
pictures Click on your
choise, and you will
see all the agreed
prices from
Resevaruhuset and
also prices that your
company has
supported to us.
-> Select hotel.
Hotel
Read the conditions
for each hotel
regarding booking and
cancellation.
Hotel
Hotel
The hotel is
guaranteed with the
IATA number.
The payment for the
room is made by
credit card or
travelagency voucher.
Voucher is accepted
within the Nordic
countries.
Outside of the Nordic
countries hotel
payment is done by a
personal creditcard.
Booking rental car
If you intend to book
a rental car in
connection with the
flight, click on the link
for car rental, you do
not have to complete
the search with date
and destination.
Fill in pickup - and
eventually a different
return place. If you
want to return the
car in another place
then the airport,
select
-> Include other
places than airports.
Then different car
rental companies
and different places
will be displayed.
Here you can do a more
detailed search, and fill in
preferred car rental
company and type of car
class.
Booking rental car
Booking for ground service –
airtaxi, airbus
and Arlanda Express
Click on BOOK
and the icon
more service.
Can only be
booked in
connection with
air or train
booking
Booking for markservice
Select to or from
airport, and fill in
the prefered
adress.
Error search in
Business Online
Sometimes the user receives an error. The reason for this might
be an error in the Amadeus online or central system, between
Amadeus and a extern producer (for example a airline company)
or in the external producer system.
To solve this kind of problems fast, we need your help to be able
to forward the task to the system owner which is Amadeus.
The user login, date and place which has been search for,
and error/error number - and also a screenshot of the error
message. Mail to bizonline@resevaruhuset.se
We will immediately contact the system owner Amadeus, who
fix or search for errors. Resevaruhuset will contact you or your
company with information as soon as possible.
We will ask you to mail bizonline@resevaruhuset.se if you have
comments on improvements for Businesstravel Online.
Resevaruhuset Business travel wish you good luck!