COMPLAINTS Filed with the FTC about MLM - MLM

Transcription

COMPLAINTS
Filed with the FTC
Against MLM Programs
Report of complaints against MLMs (multi-level marketing
programs), no-product pyramid schemes, Ponzi schemes, and
pay-to-play chain letters received in 2013 by the Federal Trade
Commission – reformatted, and followed (in Part III) by relevant
observations and some surprising findings
The complaints filed with the Federal Trade Commission against
multi-level marketing programs in 2013 were processed by
members of the International Coalition of Consumer Advocaces
(ICCA), an ad hoc group seeking better regulation of the multilevel marketing industry. Special thanks are extended to
volunteers who donated considerable time to this effort under the
direction of Dr. Jon M. Taylor, project coordinator.
Published July 2014
© 2014 Jon M. Taylor, Consumer Awareness Institute
3
TABLE OF CONTENTS
PART 1: complaints about MLMs
Page
Introduction
4
5Linx Enterprises (30 complaints)
5
ACN (8 complaints)
16
Ambit Energy (5 complaints)
20
Amway (19 complaints)
22
Avon (19 complaints)
30
Better Living Global Marketing (4 complaints)
38
Empower Network (83 complaints)
39
Evolve Health (4 complaints)
68
FHTM (65 complaints)
70
GIN & KevinTrudeau (4 complaints)
85
Herbalife (71 complaints)
87
Inspired Living Application (5 complaints)
109
Life, Team Force, etc. –“tools group” (20 ” ) 111
Lyonness (8 complaints)
119
Melaleuca (154 complaints)
123
Nerium (47 complaints)
174
Nu Skin Enterprises (4 complaints)
194
Organo Gold (8 complaints)
197
Primerica (4 complaints)
201
Scentsy (23 complaints)
202
Team National (11 complaints)
210
Team Vinh (4 complaints)
215
Thirty-One Gifts (13 complaints)
217
Vemma (63 complaints)
222
Wake Up Now (47 complaints)
241
WCM 777 (8 complaints)
257
Wealth Masters International (4 complaints) 259
World Financial Group (5 complaints)
261
World Ventures (34 complaints)
262
Zeek Rewards (20 complaints)
275
Zyngular (10 complaints)
277
Miscellaneous MLMs with fewer complaints
(122 complaints against 78 miscellaneous MLMs) 282
Conclusions from Part I
327
PART II: complaints about schemes alleged to be illegal
No-product pyramid schemes, gifting clubs, etc.
(27 total complaints for this group)
Pay-to-play chain letters (5 total complaints)
Ponzi schemes (31 total complaints,
including 23 against Telex Free)
328
334
336
PART III: analysis and important observations
The Role of Complaints in Identifying UDAP 347
Exhibit 1: Word count analysis
348
Important observations
350
Actions needed
360
Summary and conclusions
363
Appendix: Request to FOIA office of the FTC
364
4
INTRODUCTION
How the complaint data and
comments were gathered
On December 21, 2013, acting on behalf of an
international coalition of consumer advocates, we
requested from the Freedom of Information Act
(FOIA) office of the FTC all consumer complaints
received by the FTC from January 1, 2004 to date
concerning business opportunities, including but not
limited to multi-level marketing programs (MLMs)
and/or pyramid schemes (See Appendix A). By
telephone, personnel from the FOIA office explained
that such records are destroyed after five years and
that these complaints would have to be redacted to
remove personal and other information that were not
to be made public and that this would be too large a
task to start with.1 So we began by limiting our
request for complaints to the categories of business
opportunities and MLMs/pyramid schemes for the
month of December, 2013.
From this sample, it became apparent that complaints
for two MLMs – Melaleuca and Empower Network
– were mis-filed under the category of “business
opportunities.” (There may be hundreds more misfiled, but this would have required too much time to
identify & redact.) So a follow-up request was made
for the months of January to November of 2013 for
these two MLMs, in addition to the complaints
gathered under the heading of MLMs and pyramid
schemes – including Ponzi schemes and “pay-toplay” chain letters. We thus obtained a more
complete collection of complaints against MLMs,
pyramid schemes, and chain letters for the year 2013.
How the complaints were processed
Complaints were supplied on an Excel spreadsheet.
Complainants were asked to complete a form, and
the spreadsheet was laid out approximately 100 fields
wide as extracted from the forms. While this would
facilitate efficient (though inaccurate due to misfilings) sorting of information for statistical purposes,
it is ill-adapted for qualitative analysis; i.e., study of
the actual comments to discover patterns of abuse .
The comments were displayed in only one of the 100
columns and required considerable time to gather,
eliminate misclassifications, read, and analyze the
entire content of any set of complaints.
1
Names of CEOs and founders were not removed by the
FTC or us, as this is public information.
We selected the following fields as relevant to this
analysis of the content of the complains:
 Reference number (for those still active)
 Complaint source
 Consumer’s state
 Name of company
 Method of initial contact
 Amount paid to join
 Complaint Comments
The text was then copied into a word processing file
(Word 2010). This elimination of excessive fields
made it possible to read and discover patterns of
abuse from the contents of the complaints.
We sorted the complaints alphabetically by company
and highlighted important content in boldface type
– and underlined key points. With few exceptions,
misspellings and capitalization were left intact.
Complaint content, shown in Part I, included:
 Problems with MLM as a business model,
and unique problems with specific MLMs
 Service issues, such as staff handling of
refunds and/or requests for cancellations
 Unsubstantiated or misleading claims
regarding products or services, or health
consequences from use of the products
 Help sought or appeals for action
Of those who did complain, many were focused on
service issues related to cancellation or refunds. Some
intuitively recognized and declared the MLM to be a
pyramid scheme, or at least an unfair and deceptive
practice, thus violating Section 5 of the FTC Act against
“unfair and deceptive practices in the marketplace.”
Part II includes complaints against alleged noproduct pyramid schemes, Ponzi schemes, and payto-play chain letters.
Analysis and important observations
Part III begins with a key word analysis that produced
some surprising results. (See Exhibit 1.) This
information confirms other independent research
showing MLM – with powerful incentives to recruit a
downline rather than sell products and resulting in
almost certain loss by 99% of participants – to be
perceived by many complainants as an extremely
unfair and deceptive practice. Additional observations
are offered on how this information can best be used
to help protect consumers from MLM abuse.
5
Order of fields for each entry from original Excel spreadsheet (though some omitted)
FTC Reference No. – Complaint Source – Consumer’s State —
Name of Company – Method of Initial Contact – Amount Paid (to enroll, though some listed all losses)
— Complaint Comments
_______________________________
PART I: Multi-level marketing
MLM companies with the most numerous complaints:
5Linx Enterprises:
42689966
FTC Online Complaint Assistant
Louisiana
5 Linx Enterprise
I Initiated Contact
$549.00
wont work. Selling the products only pays .50 - 4 dollars a month based on your
rank but you can earn thousands by enrolling and continuing to enroll new
partners. You are swayed away from coming in as a pure sales rep because in the
presentation, you are told up front that the only way to make money is to be an
IMR. Pyramid Scheme at its most basic form.
46602995
Virginia
5 Linx Enterprises, Inc.
In Person
$0.00
5 Linx Enterprises, Inc. and their representative, Ross Blakeslee, a "National Director,"
pitched their "business opportunity" to me as unlimited earning potential. However,
after reviewing their marketing materials, and the products they produce, it is clear this
is nothing but a pyramid-scheme. The incentives which are offered to you reflect
that the money you pay in to start is only recouped when you get an additional 4
people to pay the same amount into the company. Hence, the offered income
potential is reliant solely on obtaining new "Independent Marketing
Representatives (IMRs)." The products and services sold, and the money derived
therefrom, are dependent upon your soliciting new IMRs to "come in under" your
structure. A business model like this fits the classic model of a pyramid scheme,
because ultimately, the market will collapse once the network of customers has
been exhausted. I exhort the FTC to investigate 5 Linx, and take action against
these deceptive trade practices. The following is an example. Based upon the
promotional marketing material, I suspect the homes of the successful individuals are
not actually their homes, but rented and furnished specifically for the marketing
materials. I suspect that the amount of success being extolled in the marketing
materials is so deceptive as to convince those people who are desperate enough for
income that it is reality. However, based upon my calculations, in the 5 Linx
program, it is likely that only 0.1% of NEW enrollees will achieve that kind of
success. This is not disclosed to potential enrollees. Moreover, the marketing
materials do not disclose WHEN the success stories took place, and at what point in the
businesss development those individuals made their "riches." If this were disclosed, it
would clearly demonstrate that 5 Linx is a pyramid scheme. I also suspect that the
individuals in the success story marketing materials are no longer earning their income
from the Multi-Level-Marketing products that 5 Linx offers, but are being paid a
retainer by the Corporate office to do promotional circuits extolling the virtues of 5
6
Linx. This is deceptive because it does not disclose that their financial success is
actually the result of being the equivalent of motivational speakers, and their salaries are
paid by the Corporate office from the influx of unsuspecting enrollees enticed by such
motivational speaking events.These examples merely scratch the surface. I again
exhort the FTC to investigate under Section 5 the 5 Linx business practices that
are clearly deceptive and unfair to the consumer.
48077864
California
5Linx
In Person
$0.00
Company promises solid investment "own your own business and become rich like
Google investors" They design their presentations to make you believe you own the
company, or at least part of it. However, it is for you to join and pay $250 plus $50
month, then recruit other individuals to do the same. When asked what product
they sell...they know little...its more important to recruit..
49287854
5linx
Social Network
$0.00
I am just trying to find out if 5 linx is a legitamate company or is it a scheme and would
payment only be by the amount of people I get to sign up.
50035195
BBB NY Buffalo
Maryland
5LINX Enterprises, Inc.
$343.95
I was told and read, as long as membership was terminated within 10 business days I
would receive a partial refund. Upon cancellation I was then told that I was outside of
the 10 days because the first day is also counted even if it was 11:39 p.m. and I should
have called for clarification. The business was closed for the Thanksgiving Holiday and
I believe I was actually within the given time frame, but they are still refusing to
refund any of my money. --- Additional Comments: I would like a refund.
50046271
BBB NY Buffalo
Maryland
$343.95
I was not completely informed of the 10 day cancellation policy, until after I
canceled membership with the company. --- Additional Comments: I would like to
receive a refund.
44619176
BBB NY Buffalo
Arizona
$1000.00
I subscribed to this service as a result of my granddaugter being a representive. I was
supose to get a new economical phone plan which required me to renew my verizon
contract. The plan was never activated and cost me over $400 in overages. I called
and the representative told me they only send out phones. I also paid for accestories of
which I never received. I currently have a plan that cost me $40 more than I was
Paying. the phone required a data plan. The phone representive assured me that the ata
plan was within the plan. This data plan supose to be included in the package's plan. I
also pay for insurance on the phone twice. I have tried to work with this company with
no success. My compailnt is no plan, 2 year contract with Verizon and failure to deliver
products I paid for --- Additional Comments: I want this company to provide the
contract as promised or remove me out of the two year contract with Verizon so I can
go to another company that provides low cost of setrvices
7
45195476
BBB NY Buffalo
Texas
$100.00
I ordered Dish TV through 5linxs and they had a promotion that I would get 2 $50 visa
gift cards for signing up through them about 5 months ago and I have called a few times
only to get the same story that they will call me back and look into why I will get 2 $50
giftcards and to wait at least 3 months after purchase well it is going on 6 months and I
have not even received 1 $50 gift card this company I think is a scam and all should be
aware that they advertise a promotion and then do not follow through with there
agreement --- Additional Comments: I would Like my 2 $50 visa gift cards that I was
told by there rep that I called to set up my service with I would receive and I would
also like a email from the CEO or some one Higher up than a manager to explain
why they do this to people
45847912
BB NY Buffalo
Florida
$40.00
i have been havin problems wth this company wth there service im on disabilty an i
told this to this company i get my check on the third an they tell me my billin is on the
middle of the month ,,,,we hav be goin bac an forth with this in the past i hav put more
on my bill too keep my phone on thie month i put 40.00 on my bill an asked if that wud
keep my phone on,,i was told yes by an agent of this company they turned my phone
off anyway now there tllin me it be ause of the billin time wen i asked this on april 3
even with the added money i put on. told them many many times wen i get my
monry...no matter wat i try they keep turnin my phone off.....i need my phone for many
reason an i tell them that no matter wat i try keep turnin off my phone an the hav the
extra money i put on the bill --- Additional Comments: my phone still off even tho i ask
an ask them too work with me
46157475
BBB NY Buffalo
Connecticut
My cousin introduced me to this company he said he is doing fine and this would be
something I may be interested in so joined one of the criterias of getting one of the
several bonuses they offer is to complete these on line courses and pay and complete
one called 5linx energy I paid 45 dollars for that and completed it but I cant print it out
and they wont mail it to me I completed the other courses and the same thing they say
the computer is saying I didnt complete them and it will take a 2 to 3 daysv no it turned
into weeks and I spoke with several people concerning the matter and they tell me
nothing they can do about itv they use a therd party company for the university and I
got to wait even longer no I put out ads mailled advertisments and printed and handed
out business cards I believe someone contacted vthem through my name I just didnt
get credit for it so they wont pay out bonuses I advise you guys to subpena all their
company finances because this is how they make money some are succesfull but a
vast majority are dupped Im one of the dups IM not stopping here I WILL KEEP
MAKING NOISE UNTIL SOMEONE HEARS ME this is not fair im on disability I
figured this is a way to make etra cash I dont have funds to throw away PLEASE
HEAR MY COMPLAINT --- Additional Comments: REFUND ALL MY MONEY I
PUT INTO IT AND PLEASE DONT LET OTHER PEOPLE GET PLAYED. PUT
AN END TO THEIR SCHEMES ON THE AMERICAN PEOPLE
8
46934446
BBB NY Buffalo
Georgia
$569.00
I purchased the company's product. The back of the contract states that i needed to return the
business products and information within 10 business days. I purchased the product on
3/16/2013 put it in the mail March 23 well within the allotted time. It was received by the
company on 3/26. when i called the rep told me that i needed to call to cancel but the
contract says nothing about calling just return within 10 business days. They did not refund
my money nor did they return the product Then they came back and kept trying to
charge my debit card a monthly fee and finally they charged my account another
$144.00 for late fees and the account should have been closed --- Additional Comments:
5linx to refund me the 249.00 enrollment fee 49.95 platnum service fee 24.95 globallinx fee
and the 144.00 extra fee immediately that they charged
47115795
BBB NY Buffalo
Georgia
$299.00
I decided to become a representative for the company on March 8, 2013. I gave my
application, information and registration fee of $249 + $49 for individual web page. In
speaking with my representative I was told that I should have received several packages
of information. I contacted the company to request a refund and was emailed the refund
policy. I was also told that all of this information was available on the website. I would
like to inquire if that is the case then what was the purpose of the fee? Why I did not
have any contact from the company. I have requested a refund because this is not the
experience that I expected to have with this company. The webpage, meetings and
promotions did not mention that you pay money to get a Representative number
with no other information provided. --- Additional Comments: I would like my
money ($249 + $49) refunded back to me.
47115821
BBB NY Buffalo
Texas
$110.00
I am an Executive Director of 5Linx & I have had issues with my Global home phone service
for over 2 months. While I was on the phone with a rep before inquiring about something
else, I did ask to speak to someone about my home phone service which was giving me
trouble. I was told how to get the box working again & it did for a lilttle while but started
giving me trouble again. For teh next 6 weeks my home phone stated 'no line' however I was
still being charged $35.87 every month, i even called once to try & keep the service but just
lowering the plan so I didnt have to cancel & at that time I was told I cant lower the plan for
10 months. No one seemed to care for the fact I had a service I could not use. how can
you uphold me to my end of the contract if their end isnt being honored? Furthermore I
am a representative of this company, its hard for me to push a product that I don't believe in
myself. I called again to speak to someone about the charges or I was just gonna cancel the
guy kept insisting that I spoke wioth technical support. I did not want to speak to tech support
anymore I simply did not want to be billed for service that was not working, he kept telling
me I wasn't trying to solve the problem. At that point I opted to cancel & he gladly took my
payment & still refused to offer any credit on the 35.87 I just paid 8 days ago, which is also
unfair to pay a month for 8 days worth of service. --- Additional Comments: I desire a refund
of my 99.00 cancellation fee, because I had a non working product, which I also sold for the
company as well. I do not want my credit affected by this in ANY way & I also want to be
prorated for the 35.87 that I paid for only 8 days of service. I think thats fair considering there
were still almost 2 motnhs I paid without service
9
47435940
BBB NY Buffalo
Connecticut
$527.95
I called the business number for their Payment Solutions department about a month ago.
I was on hold for an extended amount of time and left a message to cancel my
account when I lost my job. We have had no income coming in to our home since then
despite attempting to find work. They never returned my call and then took money
out of my bank account about a week ago. I have called and left messages to try to
have them cancel my account and put money back into my bank account with no
response. I also sent an email. They gave me a number to call. I called the number they
gave me because I have to fill out paperwork to cancel account and the number is
disconnected or is having technical difficulties. Also, towards the end of the year last
year I contacted their mobile department because wireless internet card line was able to
be upgraded and we didn't need it anymore because we get internet on our phones. I
used that line to upgrade my phone line. I asked them to make sure that the line that
qualified for an upgrade was cancelled. No one ever explained to me that if I used that
line to upgrade another line that the line that qualified for the upgrade would have a new
contract. We weren't using that line and now have to pay for it for another two years. --Additional Comments: I would like the last amounts that hit my bank from Payment
Solutions department to be put back into my bank account and for my merchant account
to be closed. Also, I would like the Mobile department to make sure that they admit
their fault in what happened with the wireless internet phone line. I would like them to
contact Verizon, cancel the wireless internet phone line and to receive a credit for all the
months I had to pay for that line because it was never explained to me when I asked
them how using an upgrade on another line works.
47708787
BBB NY Buffalo
Illinois
$198.00
I was signed on to services by one of this company's representative by the name of
Ricky Rochelle. Mr. Rochelle evidently copied the front of the application for services
and gave it to me. I was not given a complete application that has a attachment on
which the back of it details information about cancelling products and services.
Unfortunately, I did not get any information about product and services until after
the deadline for cancelling the services. So, I had no idea that there was even a
cancellation period. When I called Mr. Rochelle about cancelling my membership and
getting my money back, he said that he would find out what the process was and get
back to me. He has yet to do so. I was finally able to get in touch with someone in
customer service after three days and they informed me that not only could I not get my
money back but I had been entered into a year long contract that I had no idea that I was
in. Evidently, I had been signed up for the service after I turned in my contract. There is
a box to be checked, that I did not check, but was checked after I turned in the signed
application. I am not only out of $149, but now they are trying to charge me $49.99
per month for a service that I don't even use and have never used and some other
service called GlobalLinks that I have no idea what it costs. The representative,
Rosa, that I spoke with was unable to connect me to a supervisor, but did say that she
would leave a note for one to call me back. --- Additional Comments: I would like a full
refund of all moneys given to this company. $149 for a membership, $49.99 for a
Platinum Service membership (did not approve this), Cancellation of GlobalLinks
service with no penalty and cancellation to any further charges to my credit card.
10
47828368
BBB NY Buffalo
Texas
I am a 5linx rep since May 26,2013. On June 23, 2013, I ordered the 5linx security with
the help of a 5linx/Protect America customer service representative Ms. C******y
H*********n. I got my security system installed by Protect America on June 26, 2013
with the help of a technician named D****k G*****n. I sent an email to Protect
America on June 25,2013 at 2:01am because I didn't receive any information through email regarding my order. I emailed RepServices@5linx.com on July 1,2013 at 2:04pm
because my 5linx security order and customer point did not reflect on my virtual office
which could have helped me achieve the 20th customer point i needed to earn an extra
$250 within 60 days of becoming an Executive Trainer. I was told by a 5linx customer
representative on July 5, 2013: 'Unfortunately at times Protect America orders do not
import into our systems correctly. The research process is in place to find the
customer?s order so it can be displayed in the reps personal customer report. I do
apologize for any inconvenience and appreciate your patience.' I called them and told
me it would take 7-10 business days. After more than 10 business days, I called 5linx
again and was told it would take 2 to 3 weeks to locate my order. I personally purchased
almost all of my 20 customer points and even signed up my wife and got her qualified
because I was told by my upline it's the fastest way to earn a bonus. We invested our
savings into the business but due to budget constraints I can't wait another 2-3
weeks and pay for another month for our services. We ran out of friends to join
the business because of the $250 fee and they won't even subscribe to our services
because they are more expensive or not competitive enough. Just an example, a
friend got a 4G cellular monitoring device just like Protect America for only
$16.95/mth with no contract against PA's takeover of $29.99/mth for three years.
Personally, I thought I could save a lot by being a 5linx energy subscriber. I paid $45 to
get certified so I can market a 5linx energy from Amigo Energy, 5linx's energy partner.
It turned out as a ripoff since they are offering a higher rate of $0.12/kwh + $0.035/kwh
TDU and other fees. I had a rate of $0.079/kwh + $0.035/kwh TDU delivery charge
before and I thought I would save $250 or more in one year if I stayed with my previous
energy provider. I got a good deal with Gexa energy in our area courtesy of a friend I
had PBR with: $0.047/kwh + $0.035/kwh TDU and a delivery base charge of
$9.95/mth. Right now, I estimated a savings of more than $584 a year by canceling my
5linx energy subscription with Amigo Energy. Going back to my problem, only a
certain D******e W****s appeared on my account on 7/8/2013 with an activated 5linx
security on 7/22/2013(2pts). Again, I called a 5linx customer representative to correct
the matter but nothing happened. I didn't sign her up and I don't know her. I contacted
my National Director, J T to help me sort ou --- Additional Comments: During the
promo period I signed up for the 5linx security on June 23, 2013, the bounty [bonus?]
was $400.00 for signing up and 1 customer point. I expect 5linx to settle this balance as
soon as possible since we need the funds right now. I also expect them to credit my
account with the 5linx security customer point promised. I also want them to cancel the
$8 charge that appear on my virtual office for checking the reports on the status of my
5linx security customer point, bonus and running balance.
11
47854525
BBB NY Buffalo
Tennessee
$138.79
A few months ago I was introduced by some family members to a company called
5linx. I was encouraged to join, so I asked for more information. They did not explain
the system very well, and the details were vague. I decided I wouldn't need to join
unless it was necessary. When a promotion came up months later, I was prompted once
again to join, and since I had just lost my job I saw it as a viable option. I did not
however make a decision, I wanted to have more information first. I was supposed
to receive a call at the end of that week, expecting to receive the necessary details. The
family member who contacted me, a business partner with 5linx, called me a week later,
persuading me to join immediately since the promotion ended in an hour. She offered to
complete the sign up for me since I was out of town and away from a computer, so she
asked for my information, SSN, debit card number, etc. Trusting her and knowing that
she only meant well, I went through with the sign up and consented to the sign up
charges, believing them to be one time payments. I was registered to the company on
June 7. The charge for setting up the account with them was $450 total. I thought it was
a one-time fee for joining the group. I was not informed beforehand that it was a
number of fees for services bundled together. Also, at the time, I was continuously
engaged in a full time summer program away from home and had little opportunity to
communicate with the company to find out more about it. The starter package was
shipped to my home address so I did not receive it until 3 weeks later when I went home
for a visit. Still, I had difficulty reaching those who could tell me what I had to do or
what would be required of me with joining this company. Much information was not
disclosed to me beforehand and the surprises came in the form of unauthorized charges.
As far as I knew, I was supposed to complete training for the company, but because of
the nature of the program and limited computer access, I could not complete it. I had to
request a break from the summer program in order to come home and retrieve my
computer. I then decided that it was not the best time for me to invest the time and
effort required to manage this business while engaged in the summer program, so I
called the family member who signed me up, my main contact to the company, and told
her that I would like to cancel my registration with the company for that reason, or at
least put it off at a later time when I could focus more on it. That was on June 23. She
said that she would call me back but I never heard back from her and I was too busy to
follow up again. Time went on, and because I wasn't doing anything with the 5linx
company, I didn't think that anything was happening with it. Unbeknownst to me, they
were charging my account each month without my knowledge and consent. I had
no way of checking my bank account during this time because of the work I was doing.
I did receive an invoice through my --- Additional Comments: This company has bled
my funds dry without even my knowledge. All I am asking is that they refund me the
unauthorized charges totaling $138.79 and remove me completely from their program
and services. I do not desire to have anything to do with this company.
47913713
BBB NY Buffalo
Maryland
$456.00
I signed up to be a 5Linx rep. I understood there was a monthly fee for the website
which I thought was $50 a month. My rep hasn't helped me. She doesn't contact me.
None of the services 5Linx offers was explained. I was not aware that I would need
12
to keep bringing in new reps in order to keep my status. There have been
withdraws from my bank account that I NEVER authorized from Globlinx! I
NEVER signed up for Globalinx or what ever it is. I don't have a home phone,
internet or cable. I have a Straighttalk cell phone and internet service that I pay for
through Clear. I almost cried when I called to cancel the Globalinx service and the
guy told me there was a $99.00 early termination fee! I never signed up for this! I
can't afford this! All I want is my money back. I'm done with 5Linx. I never thought I
would have to go through all this. I don't blame the company. I blame the rep who
brought me in who had access to my website. I've been charged $119 each month for 3
months and the early termination fee of $99.00. I would like to get a full refund of the
monies that was unlawfully taken out of my bank account which totals $456 which
includes an early termination fee for something I never signed up for. --- Additional
Comments: I just want my money back.
48009444
BBB NY Buffalo
Georgia
I joined 5Linx as an Independent Marketing Representative in April 2013, when I
joined the business I was advised that I had to get their platinum services which is my
website and a service called Globalinx which is a business phone. I objected to the
business phone because I had my own cell phone but I was told that you could not do
the business without the Globalinx. I sold a security system and the company was
supposed to pay me a bounty of $350, I only received $300. I called in May and advised
them of the discrepancy, they agreed that I was supposed to receive $350. They stated
that they would send it over to the IT department for correction and I could expect it in
2 weeks on my 5Linx prepaid Visa card. The 2 weeks had passed and I never received
the missing commission, I called back and they advised that a supervisor would call me
back. I received a call back June 17 advising that they would send me out a gift card for
the $50 and it would take 4-6 weeks, I called back 8/1 to advise 5Linx that it has been 8
weeks and still no gift card they advised that a supervisor would call back and to this
date I have not received my gift card or a call back. On 8/6 I called to advise that i no
longer wanted to do the business because of the untimely manner that the missing
commission issue was being handled, and I wanted my $50 back and I also wanted $119
back that I purchased for a nationals ticket that is scheduled in September. The
company does not want to give me the money I'm owed nor do they want to refund me
the price of the ticket. Additionally when I signed up for the business I was told that I
had to get their Globalinx business phone in order to do the business since I canceled
both services they have charged me a cancellation fee of $109.00 for the business
phone. I don't think that it's fair that I am being charged a cancellation fee for a
product that I didn't even want or need. 5Linx has been basically ignoring me for
the money that is owed to me. This company is preying on poor people that's
looking for an opportunity to take care of the family with hopes and dreams of
becoming financially free. This company has treated me so bad in regards to
correcting my money, I wanted to make this work but I just can't continue to represent a
company that will not handle business professionally and in a timely manner. --Additional Comments: I want the $50 that it is owed I want a refund for $119 for the
Nationals ticket and I would like the $109 early termination fee for the Globalinx
waived.
13
48239869
BBB NY Buffalo
New Jersey
$343.95
Was giving [given] the wrong information when buying the product. Did not sign
any paper. and realize that after the payment that it was a multilevel marketing.I
called to cancel and they refused to refund my money.
48426038
BBB NY Buffalo
Texas
I am b(6) representing my mother b(6) who is the customer of Enhanced care MD of
5linx. My mother is computer illiterate and can't very well carry on English
conversation. My mother was signed up for the product on July 26,2013 and on August
26,2013 at 9 A.M I called the customer service on behalf of my mother to discontinue
her membership which the customer agent approved, later that day an automatic debit of
$24.95 appeared on my credit card. So, I called again the next day to verify it with the
customer agent and she was very rude, raising her voice at me because she wants to talk
to my mother and was asking for the account no. & last 4 digits of her social security
no. and I told her that when she was signed up for the product the social security
information was not provided and no emails or acknowledgements were received from
them about her membership. I told her that I represent my mother because she can't
speak English well. The customer agent still insisted to talk to my mother without
letting me finish the purpose of my call, so she did speak to my mother who had trouble
understanding her on the phone that she had to repeat asking her. My mother had to
give me the phone and the customer service told me that I am not eligible for refund
because it has to be in 10 days and she is not in charge of the automatic billing. That I
don't understand at all! When my mom became a member they did not even sent
anything informing us about her membership and the product and when i called the
customer service the first time it was well-handled, thinking that no further charges will
be made. --- Additional Comments: I want a refund of $24.95 to my credit card please.
48870929
BBB NY Buffalo
Texas
$99.90
I enrolled as a representative for the 5Linx company. Under this company, there are
services that one can purchased. As a representative, I signed up for several services.
About a forty five days ago, I emailed Global Linx customer service and requested that
all of my accounts be closed. I received an email back from Global Linx
acknowledging my request and saying that the accounts would be closed. The
following month I received another withdrawal from my account. I emailed again and
was told, that now my balance was zero and the account was closed. Yesterday another
charge was sent through. This time I called. I spoke with a representative from Global
Linx and was told that the account was closed. I informed the customer service
representative that my account was still being charged. I was transferred to a 5Linx
customer service representative. I was told that the account would be closed today. I
informed the rep that I requested that the account be closed almost two months ago.
The rep said that I had to call and I did not do this. I asked the rep if the companies are
totally seperate entities. The rep said yes. My issue is that these companies are
operating as one entity and I would have appreciated the online customer service rep
letting me know that I needed to make a call to 5Linx to cancel that service. So, as a
result, I received two additional charges that could have been avoided. --- Additional
14
Comments: I would like to be refunded the last two charges as I requested cancellation
of the service prior to those two charges.
49318180
BBB NY Buffalo
California
$343.89
I purchased two (2) 5Linx power play gadget (it is a phone charger/bluetooth device)
sometime in June 2, 2013 under Representative Identification Number (RIN) L*****3
for $343.89 inclusive of taxes. I was not happy with the products and decided to return
them. Accordingly, I shipped and returned the 2 devices to 5 Linx. 5Linx received the
2 power play devices on or about June 14, 2013. I asked for a refund but my request
for refund was not honored. I would call to follow up my refund but the customer
representative would always say that I will be receiving my refund within 2 weeks.
It has been 4 months now since I returned the devices. The last phone call I placed
was given a ticket number, confirming the conversation that they will be sending the
refund within 4 weeks. This call was placed last September 2013 and assigned a ticket
no. b(6) . --- Additional Comments: Refund of the amount I paid for the 2 power play
devices - $ 343.89.
49384457
BBB NY Buffalo
Florida
I purchased enhanced care MD connect and was told that it would be ade3d to my
points as a representative. Those points were not added after several phone calls with
the correct information proving that the service was purchased. Each call was said to be
processing the issue and that the last call was not logged that the information was given.
I am also having an issue with my energy certification. I completed my training
right away and still have not been able to see my certification and begin to use it. I
have had to turn away customers because I don't have the capabilities due to no
fault of my own. --- Additional Comments: To obtain the points earned and the
certification in order to ensure advancement in the business without issue.
49384464
BBB NY Buffalo
Louisiana
$99.90
I cancelled my services in August for 5Linx and Globalinx, however my account
was debited in September and October. Cancellation was done by sending request to
cancel services via fax and by speaking to a representative on the phone. Unauthorized
charges have caused overdraft fees to my account as well. --- Additional Comments:
A refund of all unauthorized charges including overdraft fees and for them to once and
for all cancel my account and no longer charge my bank account.
49502047
BBB NY Buffalo
Pennsylvania
$49.95
I thought i cancelled service via the 5linx website. I then received a charge for the
services when i contacted the company I spoke with Xavier and said the charges were
non refundable. I requested to speak with a supervisor. He refused to to escalate
[execute] the call, telling me they are not children. He then placed me on hold for 10
mins and C*****y W**d came on the line stating that she was a supervisor i asked for
conformation of the services being cancelled she told there was no conformation
number to be given. I ask for something in writing and told me to go view the website.
I advised her that i did not have internet access. I do not think it is fair to a consumer
15
to be able to sign up on line for an online service and not cancelled that service
when the website tells you that you can opt out, you have to call the company and
have to wait 45 minutes for a representative to be rude to you --- Additional
Comments: Reversal of the charge for the plantinum website services for the month of
October
49536018
BBB NY Buffalo
Tennessee
I canceled all services prior to october 29 2013 and the are still charging me for services
in the month of november --- Additional Comments: my $49.00 back for services i dont
even use
50046261
BBB NY Buffalo
North Carolina
$298.95
I paid $249.00 to become a business partner with 5Linx , and $49.95 a month for a
website. When I tried to send people to my website, they could not get on it. When
I went to the website I could not get on it. I called 5Linx to find out what was
going on, and I was told that my website was suspended. I was told that I owed
$60.00. I paid the $60.00 and my website was still suspended. Now I am spending
$49.95 a month on a website that I can not use! I asked them to unsuspend my
website because I had people waiting. They did not! Two weeks later I ask them
again, they still say no! Later the same week I ask them to either not suspend my
website or give me my money back and cancel my membership. They canceled my
membership, but refuse to refund my money. Today (Tuesday November, 26 2013 at
11:00am) I called again to try to speak to a supervisor. I was told that there was no
supervisor there at that time and one would call me back in the next 24 to 48 hours
later.5Linx and I are suppose to be business partners, and I do not get so much as an
email to let me know what is going on! I have to call them to find out why my account
is suspended! Then when I fix the problem, they still will not fix my account! That is
not the way I do business! --- Additional Comments: I want my $249.00 and my last
$49.95 (I have been paying $49.95 for the last 5 to 7 months) for a total of $298.95.
50149543
BBB NY Buffalo
Florida
$168.14
I signed up with GlobalLinx but have not been able to use the product due to
incompatibility with my laptop. I have not used the product and decided to cancel my
affiliation with 5 Linx as it was just wasting my hard earned money as no one
would sign up. I have 3 sons in college and cannot afford to be throwing money
away. This evening I called to cancel and was told by the representative that there
is a $99 cancellation fee. I checked my bank account just now and they have
already debited my account $118.19 which is obviously more than the agent said. I
told her I do not have that money and to not debit my account- she went ahead and
debited what she wanted. That is WRONG. I have not used the Globallinx service
and do not understand how such a thriving business can extort money from
struggling single mothers like me. Since May they have been collecting money for
a service that has not been used. It is unethical to penalize me for something that
has not worked since I bought it. Initially,I have spoken with their technical people
who said they could not help me. I have not asked for a refund of the money they
collected since I started- I have requested that they discontinue as I have to watch every
16
penny as I have no additional income. --- Additional Comments: Ideally I would like a
refund of all the money I paid to Globallinx. But realistically, I would like 5Linx to
refund the money they debited in November.$168.14 (The fraudulent $118.16 for
Globalinx and $49.95 fee for the website which I have not used in quite some time)
50378614
BB NY Buffalo
Michigan
$179.00
I ordered and paid for Globalinx home telephone service. My initial payment was $80. The
box took sometime to get here. When I attempted to set up the phone service, it originally
gave me a dial tone. However, I was unable to make or receive calls. I called their
technical support and spent hours with them trying to get the service running. After
technical support so-called assistance, then I had no dial tone and was unable to make or
receive phone calls. They sent me back and forth to my internet and wireless provider to
gather certain information. I did everything they requested of me and gave them the
information. When the technical support got the information, they were still unable to start
the phone service. I am disabled and need my home phone, which I explained to the
Globalinx provider. I have been without a phone for over 3 weeks now because I am
unable to connect with this Globalinx. I finally got tired of going back and forth with
Globalinx and I called my old telephone company to reconnect my service. Then, I
called Globalinx to discontinue their service, which I never received, and to get a
refund. I was told that there would be a $99 disconnection fee because it was outside
the 15 trial period and I could not get my refund of $80 that I initially paid. I don't
understand how I can be charged $99 disconnection fee when I was never connected
in the first place. So, the company just stole $80 from me and I never received any
service from them at all. That is not fair. Not only did they take $80, but they left me
as a security and health risk by not having phone service during a 3 week period.
How many other customers have experienced this at $80 a pop and an additional $99
disconnection fee? I think this is just a rip off and they are offering phone service that
they know will not work and it will take well passed the 15-day trial period to learn
that you cannot get the service. Then all the money you put in will be lost and possibly
another $99 for so-called disconnection fee. I WANT MY REFUND OF $80!!! --Additional Comments: I want a refund for my $80 that I spent getting the equipment and
alleged service.
ACN:
43422929
California
ACN
In Person
$0.00
This ACN company is a nightmare!! It practically caused my sister to almost loose
her mind. Her boyfriend is a regional vice president for the company and he has
the typical rags to riches story that works so well in these companies, except he’s
flat broke and was even homeless, but sells the dream of wealth to all these poor
broke people for 500 dollars and the dream of earning up to 30k a month. All he
does is recruit people after people after people, my sister sees how brainwashed he
is and it ruined their relationship. This thing is a CULT and it continues to get
people in it, somebody has to do something about it. It is ruining so many lives.
They keep believing the brainwash. They are loosing cars, houses, going homeless,
yet they still believe the brainwash. It was sad to see this man speak as a madman,
17
he would talk about the 100 thousand he would make a month, while not having
money to pay rent. and he still believes. I admire his belief but these people are
going to kill his spirit, bc he should be believing in himself and the universe not in
this scam. These people are cult leaders please stop the madness! someone has to
save all these poor souls!
43697523
ACN
In Person
$0.00
This is a real pyramid scheme. these people are hard sellers, they sign up seniors
on fixed income and even people on food stamps and other government subsidies.
they are CRIMINALS like Bernie Madoff. they claim to want to save you money
by signing you up for services for less, but the savings is only a few dollars per
month and when you say "no", they tell you that they spent two hours with you
and they need to make commission, so they make you feel guilty so you would sign
up with them - it is a scam! - they also told me that this is how they are tought to
sell: not by selling the products but by making their customers feel guilty. right
now is a bad economy, and people are falling for this pyramid scam because they
are out of work. you have to pay $500 to join the pyramid, before you can sign up
for any services - IF THE FTC IS SET UP TO PROTECT THE PEOPLE, THEN
DO YOUR JOB AND CLOSE THIS SCAM!!!!!it is appalling that they are signing
up seniors - THE FTC HAS TO STOP THIS! I will forward this complaint to the
news media, ABC, NBC, CBS and FOX - because if the FTC has not stopped this
pyramid scheme, then you are part of it, and the news media have to make it
known to the public. just look on the inernet and see how many scammed
individuals are complaining - how far does this have to go before you stop it?
46150288
Arizona
ACN
Phone Call: Mobile/Cell
$0.00
I was contacted through somebody I met through a friend awhile back. She told me she
wanted to “catch up”; and then invited me to what she said would be a 30 minute
technology mixer, where I was under the impression I would have the opportunity to
talk to some higher ups in some local companies and possible gain a job through them.
It turned out to be an over 2 hour presentation on this company ACN. Basically what
they wanted us to do was pay them $500.00 to get a business license in order to start
making money. How they explained we made money was by recruiting our friends
to do the same thing and so on. Us, and our friends, would then get customers to sign
up for essential services, such as TV, electrical, gas, cable, etc. through us and we
would get a percentage of those customers investments every month plus a percentage
of the customers that our friends, who we recruited, got. They told us how they were
endorsed by so many companies and featured in pretty well known magazines and
papers, but they didnt actually show us anything to back this up. There was a lot of
“peer pressure”; involved at this presentation, and took me almost 30 minutes just
to get the point across that I wasnt interested, so I could finally leave. Ive since
then looked a bit around on the internet, because this sounded like a pyramid
scheme, and decided that it did sound pretty similar to one. Something about all
this doesnt make sense to me. I think its sounds super sketchy and being a hard
working business school graduate I wanted to help stop this now if it is in fact one,
or find out how exactly it isnt one if thats the case.. PS9000: possible pyramid
scheme Other-Other Update
18
48510118 FTC Online Complaint Assistant
Texas
ACN
In Person
$500.00
this outfit says they are independent of their reps but their marketing material and legal
documents dont square up. i wrote the bbb in charlotte about this opportunity.you can
access the full complaint and the acn corporate response at
http://www.charlotte.bbb.org/complaint/view/454318/c/x3ht7j and call l***y g******z
the specialist to have her send the info to you. her email is
lgonzalez@charlotte.bbb.org.also i am giving you access to the business portal so you
can examine the marketing and documents for public viewing off an independent
business owners site that they put online for ibos.my name in their system was teague
for a month in the internal reports from corporate.the ACN clear line was inaccessable
on august 28.they claim no liabilty to ibos and no liability from anything that is
marketed by the ibos but they state the customers are theres in the legal work.their
material on and off the website is flooded with references to independent business
owners being acn reps.so on the pyramid how is that all taxed out properly in
accounting also if it were your 21 year old living at home and he or she came begging
as the reps at the saturday meetings at the double mkt center and i35 tell the new people
or prospects to do,get the $499 from friends or family them sign up the warm 100
customers as users of the services so the ibo can get points and bonuses. of course it
doesnt work out well most of the time and relatives have switched their services,
probably paid an outrageous fee to get out of their former service and mom isnt going to
complain to acn for duping the kid.they have this thing down pretty good except their
handout marketing material to ibos in the first week is way over the top and not
independent at all. if you would like a copy of all of it then please email me. b(6).i will
need a contact and address where to send it .you can look at the site they set up for
me.acninc.com then go to back office heading. put in b(6)s i.d,then b(6) as
password.look at the agreement about independent liability and warranty then the
business assistant area where they charge for looking at those in your downline.they set
up my site as davidteagle.acnrep.com.their legal page says i am not a rep of acn.which
is it.:UPDATE 09/25/2013 Consumer wants to know where he can send
information.gsimpson UPdate:10/22/13 Consumer sent addtional information with
documents. b(6)
49250725
Florida
ACN
In Person
$500.00
PLEASE INVESTIGATE THIS ACN COMPANY. IT IS A PYRMID SCEME
AND NEEDS TO BE STOPPED. IT IS PREYING ON PEOPLE THE BAD
ECONOMIC SURCOMSTANCES AND THE IDEA OF YOUR OWN BUISNESS
AND THERE IS NO BUISNESS ITS A MONEY LOOSING SCAM ADDING NEW
MEBERSHIP IS THE ONLY REAL WAY TO MAKE MONEY, IN ACN MEETINGS
MEMBERS ACTIVALY BASH COMPANIES LIKE BRIGHT HOUSE CABLE TO
INTICE SWITCHING SERVICES TO DIRECT TVMY NAMES IS b(6) THIS
PYRMID HAS RUINED MY LIFE MY WIFE SPENDS THOUSANDS OF
DALLORS A MONTH TO ADD SERVICES,AND ENROLMENT FOR NEW
MEMBERS SHE HAS BEEN PRESSURED TO BUY SERVICES THAT SERVISES
ARE NOT EVEN BEING USED IN ACN MEETINGS MEMBERS ACTIVALY
BASH COMPANIES LIKE BRIGHT HOUSE CABLE TO INTICE SWITCHING
SERVICES TO DIRECT TV I BELIEVE THIS MAY BE UNLAWFULL,OR
SOMEHOW AGAINST SOME REGULATIONTHIS COMPANY IS CULT
19
LIKE.AND SIMILAR TO FORTUNE HI TECHI BELIEVE ITS A PYMID ADDING
NEW MEBERSHIP A IS THE ONLY REAL WAY TO MAKE MONEY,JOINER FEE
IS $500 DALLORS PER PERSON AND WE HAS RECIEVED $100 THERE IS $900
LOSS TO ME, ALSO FEES FOR BREAKING CONTRACTS WITH THE SERVISE
PROVIDERS i WAS HAPPY WITH AND BASICLY FORCE MEMBERS TO
SWITCH MANY SERVICES WE HAVE TWO HOME PHONES TWO CELL
PHONES NOT USED AT ALL FOR FEAR OF LOOSING POINTS AND TITLE
THEY ENCOURAGE YOU TO QUIT YOUR DAY JOB AND USE YOUR LIFE
SAVINGS I KNOW THREE PEOPLE THAT HAVE QUIT THERE JOB AND SOLD
THERE CARS AND BELONGINGS JUST TO PAY FOR THIS CULTLIKE
ADICTION TRYING TO GET MONEY THAT WILL NOT MATERALISE ALSO
THEY CHARGE $15 PER MEETINGS EVEN AS A MEMBER MANY TIMES IV
HAD TO PAY TO BRING PEOPLE THAT DONT JOIN PLEASE INVESTIGATE
THIS ACN COMPANY IT IS A PYRMID SCEME AND NEEDS TO BE
STOPPED IT IS PREYING ON POOR PEOPLE AND IS DECIEVING WITH
THE IDEA OF YOUR OWN BUISNESS AND THERE IS NO BUISNESS ITS A
MONEY LOOSING SCAM ADDING NEW MEBERSHIP A IS THE ONLY
REAL WAY TO MAKE MONEY,IN ACN MEETINGS MEMBERS ACTIVALY
BASH COMPANIES LIKE BRIGHT HOUSE CABLE TO INTICE
SWITCHING SERVICES TO DIRECT TV I AM A MEMBER AND I WILL
BRING YOU IN TO SEE THE SCAM PLEASE HELP 727-460-****
44198875
Ohio
ACN inc.
In Person
$499.00
I was approached by a ACN rep for a supposed business opportunity and before i new it
he had me and five of my friends credit card num and had me sing up for acn for
$499.00 to (quote"you can own ur own web based business") when infact the agreement
clearly states you are not permitted to sell any products or services and 2 hours later
realized that i had been shamed into being a customer not a independent business owner
and on this agreement it says we have 10 days to cancel for a full refund and in fact they
took $50 bucks for nothing after 8 hrs weather or not the funds have been returned
remains to be seen, but i have been trying to get out of this nightmare for the last 22
hours with no results and no one in acn will help me get this resolved, its an endless
circle of phone tag they give you bogis numbers to call and will not tell you
anything.Rescectfully, b(6)
47524076
Arizona
ACN Marketing|Xoom Energy
Phone Call: Landline $0.00
B*****n R*b, a convicted drug dealer,
http:www.superiorcourt.maricopa.govdocketCriminalCourtCasescaseInfo.asp?caseNum
ber=CR2003-011569 is harassing Arizona customers to join ACN Marketing to sell
products like Xoom energy. ACN has him call people he has home numbers of, stop by
their work/hangouts to harass them to buy in. He is claiming that Arizona has
deregulated energy and that he is selling a new energy company called Xoom. Arizona
hasnt deregulated and to my understanding no 3rd party company can sell here. So far
he has refused several requests to stop contacting me regarding this sale and I have
told him I would be reporting this as it seems like a scam. He has continued to
contact me and claims I need to get in on this money making opportunity before
the public becomes aware that deregulation has passed. I’ve encountered a similar
20
story recently, with a women named Irene selling the same buy now before public
awareness of deregulation grows. Supposedly the $500 fee gets you access to this
once in a lifetime opportunity to get into a new market before anyone else, allows you
to sell other products like Dish network/Direct Tv/ADT alarms systems and trips to
leadership seminars in Vegas.
43379396
FTC Online Complaint Assistant Washington
ACN
Internet (Other)
recently you reported a huge story on fortune high tech marketing getting busted as a ponzi
scheme. ACN is much bigger and has done so much more harm to so many more people.
they are an evil giant. Why arent they getting shut down now?????? Just recently Fortune
Hi tech marketing got busted for being a ponzi scheme by multiple attorney generals
and they are in big trouble. Their biz model is exactly scaled after ACN. ACN has
been in biz for a lot longer taking a lot more money from people for recruiting people
illegally. They are flat out a ponzi scheme and an illegal pyramid and I cant believe
you guys have not shut them down yet. Almost every penny you pay into them goes
into recruiting more reps. There is basically no money for real products or services. It
is all used for recruiting other people and the only people that make big money are the
people at the top. they make millions of dollars scheming people out of all their money.
Something must be done. If fhtm can be shut down so easily why cant you do
something against a company that is worse and has been doing it for so much longer
to so many more people globally. They give MLM and network marketing a bad name
and a black eye. There are tons of good companies that actually provide a great product or
service to people when they invest their money. ACN is not one of them. they are the kings
of ponzi schemes. I am also going to forward this to the news media all over the country
and see who responds first. I joined a couple years ago and made no money and it was
basically almost impossible to recoup any money from them. They make it impossible.
their compensation plan is based on a ton of breakage where the company makes a
ton of the money. They set it up this way. What is going to be done about this ????
Our economy cant handle this kind of stuff going on to people. They cannot afford it
anymore. There are great companies out there that actually offer real products and services
and real legit opportunities to work from home that are great. This just throws dirt in
everyones face and hurts the whole industry. Lets get this fixed. b(6)
Ambit Energy:
48987293
FTC Call Center
Illinois
Ambid [sic] Energy
In Person
$0.00
Consumer went to a seminar and she was offered to join a multi marketing level group
and be a consultant in which she was told she was going to make money to get
consumers to join when they were offered to safe[save] money on their electric bill by
joining their marketing group. Consumer was mainly calling to find out if, this company
that offered her this is legitimate. The name of the company is Ambid Energy.
Consumer is offered to become a consultant, but first she has to pay $430 to join.
Consumer did not want to file a report at this time. Consumer may call back to file a
complaint. Consumer was given info. from the FTC's website and the phone number for
the Consumer Protection Office.
21
California
Ambit energy
In Person
$460.00
i was approached by my latest boss b(6) who introduced me to and slammed me into
joining AMBIT. i was then introduced to National Director E****r S***a..since that
time i was asked to do lots of things that are against company policy.. (when i realized)
these things were against ambit policy i quit working for E****r..and said i was going
to turn her in.. she then threatened me with all sorts of pay backs if i told corporate
office about what she is doing..she is currently "Stacking" breaking the "amway
rules"..and running a "ponzi scheme"..and forcing people to join.. i discovered that
and i wanted out. i have not contacted corporate yet, because she is high up in the
company.. and she is a millionaire...please help,, thank you..UPDATE:06/04/13:inquire
on how to get a copy of his complaint.Consumer has been advised of the FOIA, and
directed to www.FTC.Gov.: b(6).
46188210
FTC Call Center
New York
Ambit Energy
Unknown
$0.00
Consumer is reporting that Ambit Energy is a pyramid scam and family members and
friends are trying to get him to join and he doesn't want them to put him in the position
of saying no. Consumer states that the company forces people into uncomfortable
situations.UPDATE Consumer wants to speak to FTC inspector general. Consumer
does not feel FTC is doing the job to protect consumers.
46483957
Ambit Energy
$458.16
AMBIT ENERGY is a SCAM. They scammed me into signing up to be their
consultant and charged me $458.16. I didn't sign a contract. I can't sue Ambit
Energy or L****e Z***g because no attorey will fight for me to get $458.16 back.
Charge information on Discover credit card: 05/03/13 AMBIT MARKETING 877-2826248 TX R221632 $ 458.16
Services General Transaction Information Original
Network Post Date 05/04/2013 Original Network Trans Date 05/03/2013 Approval
Code b(6) Merchant Name AMBIT MARKETING Merchant City Name 877-282-6248
Merchant Zip Code 75202 Partial Shipment Indicator N Merchant Category Description
MEMBER ORGS NOT CLASSIFIED Broad Industry Description CLUBS &
MEMBERSHIP ORGANIZATIONS POS Mode Description ONLINE Recurring
Billing Indicator N Authorized Merchant Name AMBIT MARKETING Authorized
Merchant Street 1801 NORTH LAMAR ST #2 Authorized Merchant State Code TX
Authorized Merchant Zip Code 75202 AMBIT MARKETING Phone: 877-282-6248
1801 NORTH LAMAR ST #2 Dallas, TX 75202 L****e Z***g (a consultant of Ambit
Energy) from Sacramento, CA told me about an opportunity to make money. She said
I wouldn't have to do sales. All I would have to do was to help people save money.
She showed me her bonus and residual checks. She told me that Ambit had an
upcoming seminar at a hotel off Arden Way in Sacramento. She asked me to attend the
seminar. She never mentioned any fees before we went to the presentation so I agreed
to go with her. At the presentation, the guy said that if you want to be a consultant
you have to do it NOW. Don't go home and think about it because if you think
about it then you will miss the opportunity to make lots of money. At the end of the
presentation, an Ambit representative helped me sign up to be a consultant on a laptop
right there in the hotel lobby. During the registration process, I told L****e that I still
didn't get the concept and I wanted to go home and think about it, she got mad at
me. She said don't go home and think about it because other people will make the
22
money if I wait. I reluctantly gave the Ambit representative all of my personal
information including, SSN, date of birth, address, phone, and credit card number.
Ambit immediately charged me $458.16. I came home and did some research. I
googled the company and asked my friends and family. A week later I found out that
the company is a fraud. They have numerous complaints from customers and
consultants. They have defrauded the public. People like L****e Z***g use
Ambit Energy to defraud their acquaintances. I called the company and asked for
a refund. They said that it's been three days so I can't get my money back
anymore. It's a pyramid scheme. Some of my $458.16 went to L****e Z***g that's
why she kept pushing me into signing up for Ambit Energy right away. She didn't
give me a chance to think it through. In order for me to get $458.16 back, I have to
recruit more consultants and solicit new customers so the company can scam more
people. I refuse to do this. I'm a single mom. I have a mortgage to pay and a little girl
to support. I never get any child support from my daughter's father because he doesn't
claim his income so he doesn't have to pay child support. My younger brother is in
college. My parents are unemployed and disabled. I thought L****e was my friend and
could help me make some extra money. She promised me that I could supplement my
income by working for Ambit as a consultant. She said that many quit their full time
job just to work for Ambit. Now I realize that she has lied and scammed me.
Please help me get my money back. They owe me $458.16. I will be available anytime
if you need to contact me regarding the complaint. I look forward to hearing from you.
Thank you very much. --- CA Source: Web Form --- CA Status: Waiting for Response
Illinois
Ambit Energy|Sheraton Dallas
Internet/E-mail
$0.00
Ambit Energy is conducting an illegal lottery. "For each room and night you
book at the Sheraton throughout the month of April, youll get an entry for a drawing. At
the end of the month, well draw a name, and the winner will get his or her AMBITION
2013 registration refunded 100 (you must be registered for AMBITION to win)!" They
have not offered the FTC-required AMOE (alternate method of entry) nor
displayed the FTC-required disclosure "No purchase necessary".
Amway:
44056011 FTC Online Complaint Assistant Colorado
amway
In Person
$0.00
They came to me in person at my college. Acting overly happy during their presentation
of the company. Acting as employers but wanted me to buy a package of opening a
business buying products from them. They told me the social Media is a great sell. I
declined the offer after 3 hours of trying to obtain information of the job. They
wanted me to pay $165 up front and yearly..PS9000: pyramid scheme Other-Update
Texas
Amway
Phone Call: Landline
$120000.00
This information has been sent to the Attorneys General in all 50 states and U.S.
territories. Hopefully, all or some of the states/territories and the FTC can band
together as was recently done between the states of Illinois, Kentucky, and North
Carolina, along with the FTC, to shut down another scam, FHTM (Fortune High
23
Tech Marketing: http:www.ftc.govopa201301fhtm.shtm The Amway Tool Scam
(ATS) refers to the hidden business behind the Amway business. When a prospect
is shown the Amway business, they are NOT shown the much more lucrative ATS
business. The ATS consists of various meetings, CDs, books, web site access, voice
mail, etc., commonly referred to as “tools,” or more formally as BSM (Business
Support Materials) sold by the upline IBOs (Independent Business Owners, e.g.,
distributors) to the downline within the Amway MLM, at huge profit margins.
Only the top 1-2 % of the upper level Amway IBOs make a profit from the ATS.
The Amway business puts money in the IBOs’ pockets the ATS extracts this
money, and more. For the past 4 decades, literally millions of IBOs have been
ripped off for 10s to 100s of billions of dollars. Well over 99% of IBOs are known
to operate at a net loss, thanks to the ATS and other practices which dramatically
increase overhead costs. The upper level IBOs make 2 to 9+ TIMES more from the
ATS than from Amway. Details of much of the above, and much more, can be
found at stoptheamwaytoolscam.wordpress.com. For more information, contact me
at b(6).
45620888
Manitoba, Canada
AMWAY
The CEO of this company stated that their external sales requirements were
significantly less than the 70% FTC minimum requirement for MLM companies. I
would like to report this company as being an illegal pyramid scheme for not
meeting these requirements set out by your organization.
45685124
California, Attorney General
Texas
Amway
If you are a member of the U.S. Armed Forces - Retired If you have a foreign (non-US)
address - No If you are shareholder, member, or limited partner - No Name of the
product or service involved - Amway Tool Scam The dollar amount in dispute 10s
to 100s of billions of dollars The date of the transaction - Ongoing for the past 4
decades Was the product or service advertised - Yes If so, indicate where and on what
date - TV, radio, newspapers, magazines, online, etc., on an ongoing basis. Was a
contract signed - Yes Identify your attempts to resolve the issue(s) with the company,
corporation, or organization - Numerous emails, telephone calls, face to face meetings.
Have you contacted another agency for assistance - Yes If so, what agency - FTC,
various attorneys general Have you contacted an attorney - No If so, what is the
attorney's name, address, and phone number - N/A Is court action pending - No Have
you lost a lawsuit in this matter - No Briefly describe the resolution you are seeking Stop the Amway Tool Scam, see below description:The Amway Tool Scam To whom
it may concern, This information is being sent to the Attorneys General in all 50 states
and U.S. territories. Hopefully, all or some of the states/territories can band together as
was recently done between the states of Illinois, Kentucky, and North Carolina, along
with the FTC, to shut down another scam, FHTM (Fortune High Tech Marketing:
http://www.ftc.gov/opa/2013/01/fhtm.shtm This results in these groups experiencing
rapid upheaval and destruction. The recent California Pokorny class action
lawsuit, one of very few that represented the "other 99%," ended with a whimper,
with no changes to the ATS, despite repeated requests to the court to take action
against the ATS. I was an IBO from January 1993 until I was terminated in September
2009, and have studied the ATS since early 2005. I KNOW what I am talking about.
24
I do not exaggerate or make things up. I deal only in facts. The facts are I lost well
over $100,000 and more importantly, a dozen years of my life chasing an illusion
which not only clearly violates FTC Section 5 rules that prohibit unfair and
deceptive business practices, but are obviously RICO fraudulent activity as well.
Details of much of the above, and much more, can be found at b(6). For more
information, contact me at b(6), or call me at b(6). Regards, b(6) --- CA Source: Web
Form --- CA Status: Closed
45846233
North Carolina, Department of Justice
Amway [no comment]
Texas
46508825 BBB ON London (Complaint repeated later - BBB-Winnipeg) California
Amway
$626.00
On 3/25/13 We received a couple at our home.We know them since 15 years ago. b(6)
and his wife b(6),they presented us a 'business' called Amway. Everything looked
Ok,clear and legal because they have the Amway Application and they were talking that
all was legal and it was going to be registered with Chamber of Commerce of
California,and have a support team called Vission or in Spanish Equipo Vision which
provides a book and some cd's for $70.00/month,they also include lots of Bible
paragraphs on everything they present, etc. The problems started since right after we
signed. We were not allowed to pay for anything with our debit or credit card, not
with our checks all they wanted were cash. They didn't give us a copy of the
application or contract for the 'Business', they promised to bring it back next
time.Never did. Then the rush started: According to them we should do everything
the way they said otherwise they would not warrant our success on the 'Business'.
So, we tried to do as told: we went to their meetings or opens, to the seminar, and
order products, register or recomend more people, we even subscribed or 15 years
old son but, few days later we called the company AMWAY to ask about the
validity of these people's actions. Amway defended themselves saying that every
group have the right to develop their business their own way. When I asked about
minors doing that kind of business and using them as examples that they are in
25% level. They said 'O no that can't be'. No minors of 16 are allowed to be an
IBO at all. But the company don't care, there are many kids 14 years old learning
how to get the cash from any people. The way AMWAY does it is by leaving the
space blank where the Date Of Birth should be. What we need is our money back.
We do not have any receipts, Amway's Address we have 7575 Fulton Street East Ada,
Michigan 49355-0001 and Phone 616-787-5603 Contact person J*n L********n Fax
616-787-7896.We'll appreciate any help. Thanks! b(6) Product_Or_Service: Business
AgreementAccount_Number: IBO's b(6) --- Additional Comments:
DesiredSettlementID: RefundWE want our money back as soon as possible.They owe
us $626.00 as follows: 2 support systems @ $70.00 each
= $140.00 U.S.1 Minor's
apllication@ $62.00 = $ 62.00 U.S.2 Transportation to Seminar @ $40.00 each =
$80.00 U.S.2 Seminar Tickets @ $25.00 each = $50.00 U.S.6 Meetings or opens @
$5.00 each = $30.00 U.S.1 Trip to Paso Robles @ $40.00
= $40.00 U.S.+ Other
expenses $224.0 = $224.00 U.S.
25
47117967
Michigan
Amway
Internet/E-mail
Asked for the last 4 of my ssn. Said it would be used as my employee number although
I never applied to work with this company.
48573528
Amway
Social Network
$500.00
Mrs. A****a A****s is part of Amway pyramid scheme and took my money. She
promised that my $500 initial deposit would be returned to me within one month
from "profit." Although this never happened, I understand now it is a fraudulent
business. I am not concerned about the money. I am complaining because she has
consistently called me and had her upline A****d K*********y bother me and
other friends/family also via social networking to lure us into their cult. They are
trying to force us to buy their XS drinks and low quality makeup. I am asking that
these unprofessional and ridiculous scammers please stop contacting innocent
people via phone and facebook offering fake jobs at their so called company and
forcing people to pay to attend their cult meetings. Thank You.
49279773
New York
Amway
In Person
I was approached about six months ago at a CVS drugstore in Nanuet, New York by a
woman who seemed friendly and struck up a conversation with me. I am very outgoing
and like meeting new people and D***a seemed very nice. After a little while we talked
about what each of us do for a living and D***a said she was "in marketing" and
mentioned that she was looking for people to join her business. She invited me to
interview for a job. I explained that I already have a job, but D***a assured me that I
could start out very part time if I wanted to and keep my current job.We made plans to
meet at the Panera Bread in Nanuet, New York the following week. There D***a spent
some time telling me about "the business". D***a showed me some of the products like
energy drinks (she even gave me some samples, some of which I still have). I told
D***a that I am not interested in pushing products to friends, family and strangers.
D***a said that selling products is not the main part of the business, and that if I
focused on recruiting I could make a lot of money like she has. At that point I
started getting suspicious and asked D***a what the company is. I had thought
that this was a company she started, but now I was thinking it was some kind of
scam. D***a told me the company was Amway and alarm bells went off in my
mind. I told D***a I wasn't interested and left. It is abundantly clear to me that
the "business opportunity" I was offered was not a real opportunity at all but a
pyramid scheme - much like the one Bernie Madoff was running. I am asking you,
the FTC, to ban MLMs. There are people who are desperate for a job, any job, or
enticed by the claims of easy money and sign up for MLMs. The fact is that the
overwhelming majority of people lose money when they try MLMs. Any business
that permits unlimited recruiting and allows distributors to make commissions
from other distributors sell should be deemed an illegal pyramid scheme without
further investigation. I got lucky - I avoided the scam. But many others will be
scammed every year until you stop this "industry".
26
49870119
BBB MI Grand Rapids
Wisconsin
Amway
Made sale of products to customer. Earned commission. Have $24.58 in commissions.
Amway Representative said that it would be sent out. Never received. Amway
supposedly changed their policy about how much of a commission is to have a check
sent out to their ibo. The minimum is $25.00 I am at $24.58 and have requested it twice
now and have not received the check. The 1st call ended 2 weeks ago with their rep
telling me that a check would be sent out. Called tonight and got stonewalled about their
policy again. I would just like to collect my money and be done with them!!!Please help
--- Additional Comments: Not really a refund, but I would just like to have the $24.58
in commissions sent to me directly and end my relationship end thereafter
49870122
BBB MI Grand Rapids
Oregon
Amway
Convincing 18 year old daughter to not go to college with a full scolarship and
grants. Also, refusing to leave or stop interrupting family meeting. On Saturday, at
approximately 1510 hrs at the Red Robbin Restraunt located in Medford, Oregon we
had a family meeting to discuss our daughters future. Since she stated about a week ago
she wasn't going to college. She invited Rep. along. When the rep. D**e T******t
and his wife arrived, he wa told ahead of time what the meeting was about and
asked to leave by b(6) (b(6)). He refused. When he sat down at our table, I stated
what this meeting was about and asked to leave by myself (the step-father), he
again refused stating he would stay since he was hungry. Then when we started he
kept interruting and trying to tell us about himself and Amway. He wa told
forcibly by myself we weren't interested to shut up and leave, again he refused. I
then had to leave to moderate Daughters boyfriend, b(6), and her father. While I
was gone D**e T******t and his wife told my wife that they think she sholdn't go
to colleg and do amway, its better to start early. At which point my wife stormed
out of there. Meeting now over with. They have convinced a impressionable 18
year old to not go to college with a full scholarship and grants. They also interfered
with a family meeting, refusing to shut up about amway and opportunities. They
also told my wife they support and tell her to not go to college. They wont honor
our wishes to shut up and leave, they are selling amway even now. To the point
where they were trying to get the manager of the restraunt to call the police.
Needless to say, I am beyond upset, and so is the entire family. I have not one good
thing to say about amway and their practices of throwing away futures of children
so they can make a few more dollars. She had full scholarship, grants , was
registered to attend and slated to leave with father Josh on 9/23/13. --- Additional
Comments: for companies like amway to stop recruiting impressionable teenagers
to get rich quick scheme and retire early. Kids need to be say 21 before they have
common sense. I dont want other parents going through this. Also to move or get
rid of the snake oil agent D**e T******t. By move I mean out of town. He has
turned our entire family in an uproar. Evenb(6) grandparents are super upset. I
dont wish to ever see the agent of Amway again.
49870129
BBB MI Grand Rapids
Connecticut
Amway
Amway claims to be a leading Internet retailer, yet, they do not allow their sales
reps (IBO) to market and sell their onlines via personal websites. I was contacted by
27
Amway on 6/18 (D***a S****r, Rules Administration, Amway Business Conduct &
Rules. (616) 787-7808). I was told I was not allow to promote Amways products via
'mass communication'. Confused, I asked what that meant. I was told posting Amways
links on a personal website (which I did) was not allowed. Amway claims to be a leader
in online sales (see this article on their website:
http://news.amway.com/index.php?s=1832&item=39914 I can forward more examples
of their advertising that states they are a 'leading Internet retailer' if needed). I have
removed my website with Amway products on it, but I can forward an example of what
it looked like if required. I can forward D****s emails as well. --- Additional
Comments: I want Amway to drop all claims that they are an 'Internet retailer'.
This is very misleading and implies their sales reps can sell Amway via the
Internet...when in fact they are not. Amway is a direct sales company. They do not
allow Internet marketing of any kind.
51832310
Alaska, Attorney General
Texas
Amway
In Person
$120000.00 [???]
Practice or Service Involved: Consumer believes they were are others were victims
of Amway Tool Scam --- Resolution Sought: Other --- First Contact:In Person --Transaction Method: At Home --- Disposition Group/Code:D40 Unable to Assist/D40
Lack of resources --- NAAG Category/SubCategory:'Mult-lvl Mrktng
(Pyrmd,Rcrd/Gftng Clubs)'/'Mult-lvl Mrktng (Pyrmd,Rcrd/Gftng Clubs)'
43926107
BBB MI Grand Rapids
Ontario, Canada
Amway Corporation
UCCE, SPAM I continually receive spam from Amway. Uncolicited spam via their
third party advertising group. I have never been to their website, never subscribed to
any of their trade show lists. I am a competing network marketer and so they are
targeting me which is illegal. I have called their company in attempts to log a complain
and it is impossible to get through to anyone in regard. I will never be an Amway
distributor ever, even if my life depends on it. I don't want their stupid artistry
make up, I'm a man!! Don't need makeup or anything else Amway sells. I want
them to go away and leave me alone. --- Additional Comments: Please remove me
from all Amway emailing lists and those lists of any of their affiliates.
45776461
Michigan, Attorney General
Texas
Amway Corporation
The Amway Tool Scam To whom it may concern, This information is being sent to the
Attorneys General in all 50 states and U.S. territories. Hopefully, all or some of the
states/territories can band together as was recently done between the states of Illinois,
Kentucky, and North Carolina, along with the FTC, to shut down another scam, FHTM
(Fortune High Tech Marketing: http://www.ftc.gov/opa/2013/01/fhtm.shtm The
Amway Tool Scam (ATS) refers to the hidden business behind the Amway
business. When a prospect is shown the Amway business, they are NOT shown the
much more lucrative ATS business. The ATS consists of various meetings, CDs,
books, web site access, voice mail, etc., commonly referred to as “tools”, or more
formally as BSM (Business Support Materials) sold by the upline IBOs
(Independent Business Owners, e.g., distributors) to the downline within the
Amway MLM, at huge profit margins. Only the top 1-2% of the upper level Amway
IBOs make a profit from the ATS. The Amway business puts money in the IBOs’
28
pockets; the ATS extracts this money, and more. For the past 4 decades, literally
millions of IBOs have been ripped off for 10s to 100s of billions of dollars. Well
over 99% of IBOs are known to operate at a net loss, thanks to the ATS and other
practices which dramatically increase overhead costs. The upper level IBOs make 2
to 9+ TIMES more from the ATS than from Amway. Amway’s cofounder Rich DeVos
spoke out against the ATS in 1983, but little has been done in the U.S. about this issue.
In 2002, Amway instructed the upper level IBOs that only a maximum of 2% of
high level IBOs should make ATS profit, and the remaining 98% IBOs should not
even be aware there is an opportunity to make money from the ATS, which is
clearly a RICO fraud. The UK government ruled in 2008 that zero profit is to be made
from the tools, and India’s Amway rules since 2005 have price limits on the tools that
make tools a small fraction of the U.S. prices, virtually eliminating tool profit. No
similar action has been taken in the U.S. The benefit for Amway with this arrangement
is Amway can keep their product prices inflated and bonus payout low, both of which
increase their profit. The upline IBOs don't want to "rock the boat" over these issues, as
they are cleaning up via the ATS. This results in a win-win-lose scenario, with Amway
winning by maximizing their profit, the top
1-2% of IBOs winning by double
dipping Amway and ATS profits, and the 99+% losing money to both the Amway
higher prices/lower bonus and high tool costs. The high Amway product prices
results in little to no sales to non-IBOs; required by Amway rules but in North
America is much less than 3.4% of the total volume, according to a 2006 3rd party
confidential study disclosed through one of many lawsuits Amway has earned.
Amway relies on written policies that the tools are optional, the upline must support
IBOs whether or not they buy the tools, and a generic statement that some IBOs make
money from the tools. However, the same rules require any information shown to
prospects to be approved by Amway, and any conflict with Amway or an ATS
owner be taken to Amway’s arbitration process, which has been called
“unconscionable” and “illusory” by at least 7 U.S. judges across the country. In
practice the tools are promoted VERY strongly, with the upline making statements such
as, :The tools are optional, but so is success,” which means an IBO will not succeed
without the tools. It is my personal experience the upline ignores IBOs who don”t buy
the tools. Most new IBOs don”t have the knowledge, ability, or time to develop their
own tools, nor do they have the ability to decipher the complex Amway rules, so they
naturally use the upline ATS system. Numerous lawsuits among the high level IBOs
have occurred over the years, mostly related to one individual or group stopping
tool payments to other high level IBOs. This results in these groups experie
46153604
FTC Online Complaint Assist. (Complained to BBB-Grand Rapids,
Mich., earlier)
Wisconsin
Amway Corporation
I Initiated Contact
Earned $24.58 in commissions and had company tell me that their policy was only to
send out checks when the amount due is $25.00 or over ($0.42 away) 2 weeks ago I
called in about this issue and was told that a check was going to be sent out. Never
received it. Called back and was told the same policy B.S.
47015549
BBB MI Grand Rapids (repeated from BBB-London above)
CaliforniaAmway Corporation
$626.00
On 3/25/13 We received a couple at our home.We know them since 15 years ago. b(6)
and his b(6) ,they presented us a 'business' called Amway. Everything looked Ok,clear
29
and legal because they have the Amway Application and they were talking that all was
legal and it was going to be registered with Chamber of Commerce of California,and
have a support team called Vission or in Spanish Equipo Vision which provides a book
and some cd's for $70.00/month,they also include lots of Bible paragraphs on
everything they present, etc. The problems started since right after we signed. We were
not allowed to pay for anything with our debit or credit card, not with our checks all
they wanted were cash. They didn't give us a copy of the application or contract for
the 'Business', they promised to bring it back next time.Never did. Then the rush started:
According to them we should do everything the way they said otherwise they would not
warrant our success on the 'Business'.So, we tried to do as told: we went to their
meetings or opens, to the seminar, and order products, register or recomend more
people, we even subscribed or 15 years old son but, few days later we called the
company AMWAY to ask about the validity of these people's actions. Amway
defended themselves saying that every group have the right to develop their business
their own way.When I asked about minors doing that kind of business and using them
as examples that they are in 25% level. They said 'O no that can't be'. No minors of 16
are allowed to be an IBO at all.But the company don't care, there are many kids 14
years old learning how to get the cash from any people. The way AMWAY does it is by
leaving the space blank where the Date Of Birth should be. What we need is our
money back. We do not have any receipts, Amway's Address we have 7575 Fulton
Street East Ada, Michigan 49355-0001 and Phone 616-787-5603 Contact person Jan
Livingston Fax 616-787-7896.We'll appreciate any help. Thanks! b(6)
Product_Or_Service: Business AgreementAccount_Number: b(6) --- Additional
Comments: DesiredSettlementID: RefundWE want our money back as soon as
possible.They owe us $626.00 as follows:2 support systems @ $70.00 each
=
$140.00 U.S.1 Minor's apllication@ $62.00
= $ 62.00 U.S.2 Transportation to
Seminar @ $40.00 each = $80.00 U.S.2 Seminar Tickets @ $25.00 each
= $50.00
U.S.6 Meetings or opens @ $5.00 each
= $30.00 U.S.1 Trip to Paso Robles @
$40.00
= $40.00 U.S.+ Other expenses $224.0
= $224.00 U.S.
47330774
Alabama
Amway Global Network21corporation
$600.00
All the research and continuous communication,or lack there of D**e never gave me
my initial Monsanto get in the business and after all I now know it to be true that
network 21 from day one was running a pyramid scam (AmwayquixstarAmway
global) all was one scheme to ruined not only my financial problems more and made
stuff very unclear
50119893
FTC Online Complaint Assistant (CIS)
Iowa
Amway Kroger Service Scouts Evaluation LTD. Phone Call: Mobile/Cell
$999999.00 - i did not pay anything yet i just entered shit so your system would let
me explain myself, mild hassle to get to this point almost gave up.....ok so i want to
become a part of the amway online business work at home thing. and offer products to
people via my own independent business owner website. however in order to sign up
even to participate as an ibo i am required to sign up with a referall to someone
who is already in the program. isnt this mildly questionable business practice
since i am required to sign up underneath someone in order to boost their profits
and im not allowed to sign up independently? the way amway works is you sell
products and make money off them and if you sign someone up using your referall
30
code you make bonus points off of their sales. sort of like commisson. not exactly..
there is a fee to obtain your own website and become an ibo but i apparently am
required to sign up underneath someone who is already in the company therefore
forcing me to boost someone elses profits indirectly. i am not allowed to just pay the
fee and have my own website without using someone else as a referral and i am
flagging their company in this complaint because i feel it is unfair. granted i do
understand that they have all right to conduct business as they see fit however i do
know there are limitations. i would like to know is it illegal to be forced to sign up
underneath someone else in order to boost their profits even if its indirectly?
doesnt that make it a pyramid scheme. they advertise be your own boss... well i
cant be my own boss if im signigng up underneath someone else using their
referall.. honestly thats false advertisement. and there is no disclaimer about that and no
hint of you requiring someone else needed to sign up... if i was to truly be my own boss
as they advertise i would be able to sign up of my own free will. instead i am required to
select someone who is already in the business and boost their profits.. the whole idea of
this company is to sign people up underneath you more than moving products. its
just a numbers scheme. the amount of people below you is directly proportional to
the amount of money you can make. whether its indirect cash flow or not the
statement stands true. the number of people you can sign up below you is directly
proportional to the amount of cash you can earn because you earn bonuses off the
people you sign up. hencee the required referal to start your own business. i
contacted their support site in hopes for some answers and i decided i should inform
you guys as well. so something to look into. pyramid scheme all day right here.
www.amway.com
Avon Products:
50477404
BBB GA Atlanta
New York
Avon Products
$3.15
I am an Avon representative. I often process returns for my customers. Almost every
time I send Avon a return, they send me an e-mail stating the return has been closed
with shortages. This means they are claiming 1 or more items are missing in the return
and they have not given credit for the item. It usually is only 1 item, but it happens all
of the time and the item was indeed sent back. When I contact them, they claim that I
have to wait 2 weeks, because that is how long it takes to process a return. If that is
true, why are they e-mailing me it has been closed with shortages? I have to wait 2
weeks and than contact them again. Sometimes they give the credit, other times I have
to contact them a third time and than they issue credit, when I state I will contact the
better business bureau. Someone in there returns department is not scanning products
correctly and not giving proper credit. I complain over and over and nothing is done.
The last return I sent back, it happened again. I did not receive credit for a $3.15 item.
I have contacted them twice to no avail and now they will not allow me to process any
returns until they say I return the item, which I already did and they have. I am tired of
going through this all of the time.Product_Or_Service: Ideal Flawless
ConcealerOrder_Number: b(6)Account_Number: b(6) --- Additional Comments:
DesiredSettlementID: RefundI want the credit for the item I returned and for the item to
be removed from the items not returned list, so I can process future returns. They claim
my customers can return items, but have made it impossible to do so.
31
43761196
BBB GA Atlanta
North Carolina
Avon Products
$69.98
On August 7th 2012 Avon sent me a bill that overcharged what i should have owed.
Since then i have been calling them on multiple ocations, with the understanding
that they were going to fix the problem and then i could pay the right amount.
Avon never fixed any problems and charged me extra for not paying, not to
mention that i could barley understand the people on the phone do to thier lack of
English speaking ability. Avon sent the bill to a collecting agency that has been
harassing me. After looking into it more, i realized that Avon sent me a product that
was $70.00 that i did not order, and i can not get information from them on how to
return it. At 8 months pregnant, and 18 years of age i dont have the money to pay,
nor do i have the ability to handle this kind of stress. Account_Number: b(6)--Additional Comments: DesiredSettlementID: Other (requires explanation) I would realy
like for this whole problem to just go away. But i would like to be able to send back this
product i didnt order and get credit for it. And for them to take this of the bill as well as
eliminating the late fees so that if i did have to pay this bill i could pay what i should
have owed to start with.
43826934
BBB GA Atlanta
North Carolina
Avon Products
$84.33
Hi,My name is b(6). I am currently a Representative with Avon Products. On 12/15/12,
I placed an address change online and then placed an order for Avon. On 12/15/12, I
received an email from R**n D. stating that he had updated my address as requested
and stated that the new address would be updated online within 24
hours(Representative.Care@avon.com). My husband and I were moving between
12/15/12 and did not fully move out until 12/23/12. I had inquired with Avon regarding
the status of the order. I was told by K***b S. on 01/14/13, that the delivery was made
on 12/18/12. Kutub stated that he could not send a replacement shipment and that the
Transportation Department would be sending me a letter to sign regarding the lost
order. He also said that once the letter was received, credit would be arranged. No letter
has ever arrived for me to sign via the mail or internet. I paid everything that I owe
Avonwith the exception of any costs associated with this Campaign 1 order. The
balance is now $84.33. On 1/22/13, I called Avon and spoke with A**. A** said that
she was going to put in a request to managemt and that I should call back in 2 days. On
1/24/13, I called Avon around 9:44 pm. I received a recording that stated the waiting
time would be from 44-55 min and that if I wanted a ph call back, I could press a certain
#. The recording also stated that I would not lose my place in line by doing so. I never
received a phone call back. Because Avon will not send a letter for me to sign(they keep
saying that they are or have done so, my cust is not going to get the items that she
ordered. I have received 2 delinquent letters from Avon's collection department. The
most recent one received in the mail today(1/31/13) The letter is dated 1/22/13 and post
marked 1/28/13. I am not going to pay for something that I never received. Avon
has dropped the ball multiple times with this situation. They are threatening
formal collection proceedings. I never expected Avon to provide this type of cust
serviceProduct_Or_Service: Campaign 1 Order 12/15/12Order_Number:
C1Account_Number: b(6)--- Additional Comments: DesiredSettlementID: Other
(requires explanation)I would like for Avon to do what they should have done in the
first place. I want to receive a replacement order as it was orig shipped(same price as I
32
ordered) with no old catalogs. If they do not replace the order, I want the charges from
the missing order removed from my account along with the $10.00 late charge that they
tacked on 1/22/13. This has caused me a lot of grief and wasted time because I have
repeatedly asked for this issue to be resolved. My upline has also attempted. Thank
You.
43994517
BBB GA Atlanta
Kentucky
Avon Products
Began selling Avon a short time ago, 2 campaigns have already been messed up. I
called customer service and the first campaign was corrected. However after my
customers waiting over an extra week for items, they once again sent
incorrect/incomplete orders... No help. On hold for 30 minutes and counting after
asking to speak to someone else after explaining the situation to a supervisor 3 times
and him still acting as if I had told him nothing... Last week when I spoke with a
supervisor she told me to let my customers know they would be sending them new
products and a full size bubble bath to make up for the mix up.. When I got the package
today, only 1 product of 3 that were missing had been sent... Along with 3 mini
eyeliners and a tiny trial size bubble bath and body paint, which is not what I promised
my customers.... Extremely upset.. --- Additional Comments: DesiredSettlementID:
Other (requires explanation)I feel that Avon should adjust the price for this campaign
and replace the missing items and send the items promised to me for my customers.
This is not helping me to build my customer base, I have already lost one customer
because of the mix up with last campaign!!!!
44158122
BBB GA Atlanta
California
Avon Products
My previous account with Avon went to collections. I did not receive any notification
that my account was past due. When I was aware of it,I paid off the account and
returned the merchandise. It took me a week to find out what company actually had my
account because the account was not with the agency that handles my region. I have
not received the refund that Avon owes me. My previous account number is b(6). I
paid 60.55 to Allied Data Corporation, telephone number 800-275-7176 on January 7,
2013. Ms. P**a at extension 3412 assisted me. Invoice number b(6) was forwarded to
Avon on January 10, 2013 verifying my payment. The merchandise returned was
Embroidered short boot 361-206 for $19.99 and Unisex slippers 483-292 for $14.99. I
have been calling the collections telephone number 513-551-4774 and no one ever picks
up! On February 20, 2013, a representative A** R. informed me that she would
forward my request to national collections and I have not received a response. I also
sent an email to nationalcollections@avon.com on February 22, 2013 and have not
received a response. --- Additional Comments: DesiredSettlementID: RefundRequest
for refund of $37.87 for returned merchandise and tax.
44434879
BBB GA Atlanta
Tennessee
Avon Products
$29.11
After closing my account with AVON Products, Inc., a box of Avon products was
shipped to my house. I did not order these items. I called the customer service number
to explain that I did not place the order. The first lady that I talked with said that she
could not credit me for the items because my account was closed. I knew the account
was closed because I personally closed the account. The order was placed by someone
33
after I closed the account. I explained this to the customer service representative and she
continued to say that she could not help me and hung up. I then called back and talked
with a different very nice lady. I explained the situation to her and she asked me to hold
on. She came back on the line in a few minutes and said that this order had been coded
as a 'test order.' When I asked her what this meant, she could not answer me and said
that someone would call me in 24 hours. No one called me back. I then sent an email to
the CEO Sheri McCoy, Area Sales Manager, P***o P****s, and US Sales President
A***e R***i. I explained to them that I wanted this situation resolved. No one
responded...I sent another email and still no response. In summary, this company or
someone in the company placed an order on my account without my knowledge or
my consent. I wish for the amount billed to be credited to my account so that this does
not affect my excellent credit rating. The amount is only $29.11; however, I want this
matter resolved. Nothing about this situation is ethical. --- Additional Comments:
DesiredSettlementID: RefundI did not place this order and had paid my balance in full.
I request that this amount be fully credited with a resulting 0 balance. Additionally, I
want this account to remain closed.
44749470
BBB GA Atlanta
Virginia
Avon Products
$67.66
In 2010 I sold Avon I didnt do well so I quit I find out months later orders had been
placed and I knew nothing about at the time my dm was D****e J*****s and she
told me not to worry she would take care of it I would keep in touch to see if she did
what she said and I also left messages and emails that she never replied to so I got
discouraged and stopped trying.. Now in 2013 I sign on to Avon again as a new rep I
find out she never fixed the issue andshe no longer works there so I moved to dispute
the account and told not only collections but corporate as well and it has been more then
30 days and no one has returned my calls of emails the dm s****a M***a has been
trying to help but nothing is begin said to her either when I asked what was purchased
no 1 could tell me anything and I find that very suspicious I have been the victim of
fraud before and I will not stand for this again ps. When I called and asked about
this account they told me they didn't have any information on it except for the amount
the claim I owe Account_Number: b(6)--- Additional Comments: DesiredSettlementID:
RefundI would like for Avon to remove the balance of my account and clear my name
44911614
BBB GA Atlanta
New Jersey
Avon Products
$71.19
I ordered products from Avon under their 'Deals' section which is listed as a limited
edition sale 'while supplies last.' So, normally when you order these you get a
confirmation page that the item(s) have been added to your order. My issue is that when
I ordered 3 of the items I never got the confirmation page because their website
glitched. I called 48 hours later to have them remove the items & they said they're
unable to until I submit the order for shipping. Now that I've done that and saw my
online invoice total is $240.08 I see I was overcharged $71.19. When I called to have
them remove the items they refused saying there's nothing they can do, that I must pay
for the items and that next time I should call at least 24 hours after placing the order.
When I informed them that I did & what I was told they said they still cannot do
anything for me. This is unprofessional, gross misadvertisment and poor service.
Product_Or_Service: necklace, ornaments --- Additional Comments:
DesiredSettlementID: RefundI do NOT want the items that I was overcharged for
34
totaling $71.19. I will not pay for them & have no problem shipping them back since
they're too lazy to just adjust my order. I also want them to be forced to change their
practice so that if you order these limited items you will be able to see them on your
order BEFORE you submit it so that if there's an error it can be caught instead of people
being mislead & overcharged. I also want shipping fees waived for the inconvenience.
thanks.
45194692
BBB GA Atlanta
New Jersey
Avon Products
$20.00
I am writing this letter on MY behalf (b(6)). i signed up via internet to sale Avon
products. She ordered product and subsequently received both product and final Invoice
in the amount of $ 47.48.This said invoice was paid in full with zero balance with a
request of cancellation of Avon sales representation.We just received a frivolousness
bill requesting her to pay additional $ 20.00 ( Acct# b(6)). These charges are in error
and are being placed to penalize her for membership cancellation.The AVON customer
service was rude, abusive and refuse to remove the fraudulent charges as
mentioned above. We are requesting you to remove these charges without further delay.
Should you have any question or concern please feel free to contact us at b(6) or email
us at b(6) Regards, --- Additional Comments: DesiredSettlementID: RefundRemove
bogus service charges in full ($ 20.00)
46589945
BBB GA Atlanta
Tennessee
Avon Products
$19.99
I am writing to you. in reference to the way the Avon Company treats the
Representatives that have choose to sell their products. For instance, my wife b(6) just
this past campaign of selling Avon sold approximately $270.00 of Avon. She was told
to mail a check to Avon for approximately $269.00. She contacted her Team Leader
who happens to live in Texas, who stated that this amount seems out of the ordinary
with no profit margin. She had a customer who ordered a blouse the last campaign, and
she wa given a very hard time in returning the item. This campaign, a second customer
ordered a dress that was to low cut for her and chose to not accept the dress, due to the
guarantee. Instead of Avon just deducting the price of the dress, since the campaign
amount hd not been sent to Avon, they still informed my wife to mail the money for the
dress in its entire amount and they would credit her for the dress, but they do not give
credits for the amount but, at a lesser amount. The blouse was credited for
approximately $3.00 less and the customer has to pay out of pocket for return items to
be mailed back, and it takes 6 to 8 weeks to be credited, if in fact you the representative
properly gts a credit. Avon accounting habits should be investigated. As of now, my
wife has no manager assigned to the Nashville area where we live. Would appreciate if
you the Better Business Bureau could look into this matter.b(6), Husband of b(6): Avon
RepresentativeProduct_Or_Service: Dress/ May 31, 2013Account_Number: Account #
b(6) --- Additional Comments: DesiredSettlementID: Other (requires explanation) I
would like for someone to find out why after I had sold $270.00 worth of Avon and
I had to pay $268.00, I bought a shower gel for $1.99. My total profit was $3.00
counting the shower gel. I also need to find out who is making my profit, because
I'm not making any profit at all. Please call me atb(6) or email me at b(6).
35
47444516
BBB GA Atlanta
North Carolina
Avon Products
They are billing me for stuff I'm not receiving --- Additional Comments:
DesiredSettlementID: Refund Id like my Acct refunded n the no criedit thing lifted its
not my fault the driver was taking my stuff
47498523
BBB GA Atlanta
Mississippi
Avon Products
On May 20,2013 Avon debit my Trustmark checking account twice for the amount of
$103.94, a total of $207.88. I have written Avon and called regarding this matter. I was
told that $103.94 would be credited back to my Trustmark account. In stead of
crediting it back to my Trustmark account they have added to my Avon account. I
have an order for $142.92 Avon wants me to pay $246.86. When I call to system to
find out the balance I owe it is still requesting that I pay $103.94. Each time I make an
Avon payment I get an approval code number, this is for Campaign 10. To resolve this
matter, I want Avon to credit $103.94 back into my Trustmark account and the system
to state the actual balance that I owe. It is showing on my bank statement that it was
debit twice. I was told it was credit back to my debit card, but it was not. Have
checked my bank. --- Additional Comments: DesiredSettlementID: RefundI want Avon
to refund me my $103.94 back to my Trustmark account, or debit card, or credit my
account for this amount. And the system to state the actual amount I owe. The amount
I owe for Campaign 15 should be $142.92, not $246.86.
48072753
BBB GA Atlanta
Georgia
Avon Products
I recently placed an order on line with Avon order ref b(6), order placed 8th August
for $25.65. The order appeared to process without issue until Avon informed by
email that they had charged my credit card twice.When I was notified of this I asked
Avon how this had happened and what safeguards were in place to ensure it did not
happen again on what could have been a much larger order. After various email
exchanges with numerous different Avon reps in which my concerns and questions
were not addressed Avon are now not responding to my emails in respect of this double
take of my funds. Even though it was Avon themselves that alerted me to this double
dip of my credit card some of there communications refuted this and on one occasion I
was asked to supply my bank card details along with the CVV which I was somewhat
taken aback about. A later email requested that I fax my credit card details. One email
even stated I would not get the hold taken of my credit card until the order had shipped.
I have as yet not received a satisfactory response as why this double dip happened and
what Avon are doing or have done to ensure this does not happen again. I have not
received an explanation that satisfies my why an Avon rep could be requesting my
personal detailed banking detailsOrder_Number: b(6) --- Additional Comments:
DesiredSettlementID: Other (requires explanation) I require an answer to my open
question, an understanding of why my personal bank details were requested twice
including my security number for my card and even though I did not set out
looking for compensation I now would be looking for compensation for my wasted
time, effort and annoyance. It is also good to know that the BBB are there
watching out for these sorts of practices.
36
49344872
BBB GA Atlanta
Tennessee
Avon Products
$15.00
I have been selling Avon products off and on for about 20 years and this last time
almost a year, but I lost money instead of making money because of all of the extra
fees they charged me for shipping and other things.I feel as if they have cheated me
of my money instead of helping me make money.I need for them to give some of
my money back.Thanks, b(6)Product_Or_Service: Working for Avon Account
Number: b(6) --- Additional Comments: DesiredSettlementID: RefundI need Avon to at
least give me $15 that I feel I was charged extra for nothing.And I don't like their
customer service with dealing with this. I have lost money and really I think they
need to give me more money for my time and effort that I put into working for them and
where I lost money instead of making money. Thanks, b(6)
49381530
BBB GA Atlanta
Louisiana
Avon Products
i am currently a rep for Avon; i have been a rep for over a year now and i am just
fed up with this company. What gets me is that i really want to quit b/c i am tired
of the red tape that a rep has to deal with but i have a good clientale and i don't want
to put them in a bind of finding another rep. First thing that i have is that to be able
to sell Avon i had to pay a fee to join; which i was like okay it is to get a starter kit
and all. Well the starter kit included one avon order book, the current campaign
book and a bunch of useless papers to track things on and all. Each Campaign that
i place an order you have a time frame to be able to place that order into for; for
instance all orders for the current campaign had to be placed by Noon today; this
is fine with me however I have a fulltime job and sometimes i am still getting in
orders on the last day to place them which if i place an order for any amt after
Noon of the day it is due i am charged a 10.00 processing fee and shippping/
handling charges more than normal. on top of this whenever i place an order for
every new campaign of course you have to get new books to give to your clinetele.
We are charged a $6.89 fee for these books. these books are used as our Sales tools;
on top of that for any sale tools that i buy such as receipt books, bags or anything
else to help sell their merchandise i am charged for it. the other complaint i have is
that i have a $600.00 credit limit; every campaign that i order i always pay off my
balance before the next campaign. This time i did not b/c when i placed the last order a
$100.00 worth of merchandise that was back ordered from several campaigns before
was sent with this order. Anyways i have a blance of $130.00 which still leaves me a
credit of 370.00 well not they are telling me that in order to place my new order i have
to pay thisa amt in full. Until i do my order is on hold and i can't cancel it or make
changes or anything. When you call Customer Service each person tells you something
dif --- Additional Comments: DesiredSettlementID: Other (requires explanation) All i
would like to know is what are my rights as a Rep for this company. Also how can a
company charge you for sales tools and order fees when y ou are selling their
merchandise. Grant you we do get a small amt off of some of the items but not all
items but this small amt still does not cover the extra costs that we as Reps are
charged. I hope someone can respond and help me with this to let me know what i
should do.Thanksb(6)
37
49534161
BBB GA Atlanta
New York
Avon Products
$518.39
for campaign 21 my balance on 10-10 was 383.76 which includes the previous balance
of 207.92 and the delayed order of (skin invincible products) 175.82 per invoice
received. on the campaign 21 invoice dated 10-10-13 this information was
stated,;however statement date was 10-14-13on 10-10-13 payment was made amt
207.92 on 10-14- payment paid was 26.00 bring the balance to 233.92. however on the
next campaign invoice #22 . i was bill $518.39 . avon failed deduc the payment of
233.92 instead sent me campaign 22 stating previous bal 374.53, leadership app fee
which i did not have.20.00 with campaign 22 order amt 105.55 billing for a total
balance of $518.39 and stating i had 2 c21 orders which i did not because i order late
and they froze my account 2x and items were reported i paid the full balance so that my
credit would not be ruined. my balance on campaign 22 should have bee 149.84 added
to the items sold amt 105.55= 255.39 instead they send me an invoice stating i an owe
518.39 in total Product_Or_Service: avvon productsOrder_Number: c21 and
c22Account_Number: b(6)--- Additional Comments: DesiredSettlementID: Refundi
woild like my balance corrected i was forced to pay 518.39 when i only owed 255.39 i
over paid by 244.61. i tried serveral time to resolved the matter i would like my money
refunded to me by a check also i would like the products that were shipped on c22
missing and products missing on 21 that was reported refunded to me. when i reported
the box damage a complaint was taken and i was advised i would not be billed,however
they never adjusted the account they billed me for items per floor superv
49660097
BBB GA Atlanta
Virginia
Avon Products
I started as an Avon representative to make money. But since I started they have
charged me to even try to start, made me order products I didn't want and billed
me for them, and charged me three times for not putting in orders for campaigns
for the company simply because I had no one who wanted to order anything. --Additional Comments: DesiredSettlementID: Other (requires explanation) I would like
these fees for not putting in orders due to not having a means what so ever to charge
anyone for these fees to be removed.
49674490
BBB GA Atlanta
Florida
Avon Products
When I signed up for Avon, I was told by the representative that I would be refunded
$10 because of a special promotion she was doing. Well, she didn't. She later told me
she was waiting for me to place an order, but I placed 2 different orders and never
received my $10. Additionally, the company sent me a threatening letter saying it was a
second notice to pay my balance. Well, I never received a first notice; otherwise, I
would have paid it then. They are very rude to their representatives and customers,
not to mention they lie by promising refunds to people to entice them to sign up. I
have asked questions concerning various issues, only to receive no response. My main
complaint is not receiving my money and being treated like garbage in their letter.
Just for the record, I went online and paid my balance when I received the notice(they
claim was the 2nd but it was the only one I received). --- Additional Comments:
DesiredSettlementID: Refund I would like my $10 refunded because even if they gave
me an apology it would be fake. Any help you could give would be greatly
appreciated. Thank you.
38
43031578
Arkansas
AVON PRODUCTS, INC.|A****A A*****S - AVON DISTRICT SALES
MANAGER
Mail $0.00
This Customer Service Supervisor blatantly refuse to assist me with Avon product
return problem, and stated that they never received the returned package of
products,even after I had given the history of the returned products information, I also
gave them the USPS delivery confirmation for verification, because I did not have UPS
service, I had to mail the package with the EZ product return address label, also they
forward my account to collections, Sunrise Credit Services, Inc., the representative at
this service told me to contact Avon and have them to stop the collections based on my
product return information, in which Avon refused to resolve the problem, and causing
financial hardship, all because they did not received the returned package, I contacted
the Avon customer service about three to four times in regards to returned package of
Avon products,this supervisor claimed there is no way to contact the return
department,that he is the supervisor in charge for that department as well, I asked what I
needed to do to resolve this matter,the supervisor only stated can I help you with
anything else, and refuse to give last name in which he stated they were not allowed to
give out their last name. Today, I have filed formal investigation with USPS on missing
returned products, and I filed BBB complaint against Avon location at Cincinnati,OH
were the package of products were delivered in a timely manner. I also was told by an
Avon customer representative that I had to wait six weeks once the returned package is
received before I would receive credit, and was told by that same representative that if
another letter was sent, then just ignore it, it would not affect me, but this is not true,
shortly after being told this information, I received a letter from the collection agency
due to return product package missing, they only wanted payment. I did not order those
products,that is why I returned with EZ address label and postal delivery confirmation.
Better Living Global Marketing:
48444760
California
better living global marketing Phone Call: Mobile/Cell
$1175.00
https://bp8.hk/https://blgm.hk/en/login.phphttp://rrmarketingteam.com/contacto.htmlhtt
p://behindmlm .com/companies/better-living-global-marketing-review-99-day-rois/
47523755
California
Better Living Global Marketing
Social Network
$7800.00
Better Living Global Marketing an active ponzi scheme
47799802
California
Better Living Global Marketing
In Person
letter to the FTC expressining concrrns I am writing to urge the Federal Trade
Commission (FTC) to take a look into better living Global marketing has been
accused of operating an abusive pyramid scheme that targets minority groups,
especially Latinos, and falsely promises large profits. As an advocate in a heavily
Hispanic city, I am especially concerned about the impact this company is having
on my community and the Latino community in los Angeles CA. Latinos in my
community, and across the country, are falling prey to Better Living Global
39
Markrting targeted recruitment. Recruitment begins when victims are asked to
join alleged Zeekrewards like programs. In my district alone, there are dozens of
such clubs. Herbalife representatives use these clubs to take advantage of people
with little or no business experience. By making false promises of profit and
ignoring all associated risk, representatives “recruit” club members into becoming
Since Better Living success depends on this aggressive recruitment, new
distributors are then pressured into recruiting additional members. Latinos and
others in my district are being unnecessarily harmed by these aggressive
recruitment techniques. By promising large profits and minimal work, Better
Living Global Marketing preys on vulnerable immigrant communities. Since the
evidence of consumer harm is widespread in my district and across the country, I
believe it is critical for the FTC to conduct a thorough investigation and protect
consumers from these malicious recruitment tactics and false promises. If Better
Living Global Marketing is acting illegally by making false income claims to
vulnerable Latinos in my community, then they need to be held responsible. OtherOther Update
49279839
California
Better Living Global Marketing bidders paradise 1300.00
I was asked to become a member for initial investment of $1300 to be used on penny
auction I would get my money back in 99 days no work required.
Empower Network:
49277225
Minnesota
empower network
Internet/E-mail
$25.00
I am an artist who sells her art on sites such as etsy and other social media sites. I tend
to watch allot of videos on marketing and advertising. i came across a woman who
owns a shop on etsy and has amazing sales and she had made a video about these
marketing plan and tips she aquired and that helped her marketing plan for her own
business "home studios". She had a link tot he marketing plan that you could buy for
$25 and it gives you amazing tips and techniques that you just follow and helps bring
traffic and sales to your shop. I followed the link that asked for $25 and the rest was
for free it says on this 20 minute video you have to watch. i paid it and when i
enetered the site there were no tips at all. their were packages to buy that claim
that once you choose how much you want to spend you can have the tips. i
researched further and watched tons more videos and what i found was there were
no tips to better your own buisness but rather you just keep purchasing and selling
this scam of buying more packages and you get commissions to recruit more
people to do the same. and then you get an email from Dave the lead guy who tells
you he wants you to purchase a trip to costa ricca to a super secret
meeting/conferrence and sign documents to secrecy to go to this seminar retreat. i
never saw any marketing tips, i never saw any techniques other than chasing your
tail in a circle and buying more and more crap and it points you to more people
trying to sell you more of nothing. so where does the money go? are you selling
their product which is nothing or do they have any real marketing tips for small
buisness owners as they claim to impliment to thier already business online?
40
Maharashtra
Empower Network Internet/E-mail
$45.00
Empower Network is a company that has assured me of making money online easier
and simple and has provided me with a blog which they charge me for every month
along with an affiliate fee as well, the product they are offering is a Blog which is also
available free in the market from Word Press or Blogger. They have allowed me to
resell the Blog however, they themselves (D***d W**d) markets the blog in my area as
well this does not allow me to make any earnings but allows D***d W**d access to all
my potential leads. This Business is a scam which is growing by the day and needs
to be stopped before it swindles many out of their hard earned money.
49390838
Empower Network Internet Web Site
$25.00
Their compensation is I believe is pyramid scheme. Whenver they bring in a new
participant, they are asked to “recruit” (he said the word recruit) everyone you
know and to form your team. It cost $25-$3000 to “get in”. Onces your in, you are
told to recruit everyone you know and the money is split 50/50 for each new person
you recruit. To be “in” you have to buy their product, which i believe is just a
cover up. I think most people only buy the product because they want to be “in”.
they start off with a sad story about how a drug addict went from homeless to
millionaire in weeks. check video
(http://www.empowernetwork.com/commissionloophole ) then they are redirected to
EmpowerNetwork.com where they showcase products. Their compensation plan is
explained everyone on Youtube.com. Other-Other Update
49512641
Empower Network
I Initiated Contact
$1,525.00
Empower Network is a home business opportunity. My complaint relates not
to its structure, but to the conduct of the management. It is my contention that the
company are defrauding their affiliates on a massive scale. This business operates
through promotion online. Affiliates are provided with "capture pages". These are pages
in which potential "leads" will add their email information to get free information. They
will then receive a series of email autoresponder messages which prompt the recipient
to buy their product, or mainly to join the company. All training provided to affiliates
is essentially geared towards getting people to join the company. Affiliates are
advised that when they use the affiliate link they are provided with, and somebody
"opts-in" they will be allocated the sale from the new buyer or sign-ups it will be "coded
to them". The company recently had a large launch of a new product, the Blog Beast
platform. All affiliates were told that their only job was to "drive traffic to the capture
pages". This was hammered into the affiliates several times. I tested the links prior to
doing this by adding my own emails. When I received sign up emails, I noticed that
all attribution to that sign up was going to the owners, not me. I reported this.
Eventually, I received a reply from support that accepted their had been a
technical problem with the pages, yet it was not dealt with during the run up to,
and for several days after the biggest launch of the year (probably ever). So, the
owners were telling affiliates to drive traffic to the pages, the affiliates were doing
all the work, and were not getting allocated the sales. This technical error would
have resulted in a SUBSTANTIAL profit to the owners, huge losses to the
affiliates. They were telling people to drive traffic to the pages, yet in the
41
knowledge that all sales would be going to the owners. The affiliates didn't have a
chance. Subsequently, they said they corrected the problem, and today I have recieved
another such sign up email to my test email and if I sign up, its being attributed to the
owners. No doubt they would say this was another "technical error". It is my assertion
that this "technical error" which resulted in large losses to mostly unaware
affiliates, and huge gains to the owners, should be investigated because I believe
the owners are fradulently taking money from the hard work of affiliates. They
have control over the coding of the pages and they are making sure they keep the sales
attribution. I have requested several times that they answer these questions: Here are
some questions they need to answer: 1) Can you advise why it took so long to resolve
issues that would result in substantial losses to the affiliates and substantial gains to
D**e and D**e2) Can you advise me of the precise nature of these technical issues that
resulted in the affiliate capture pages not working properly which resulted in the
affiliates not getting their sales, and substantial gains to D**e and D**e2? Please be as
technical as you like.3) What proposals are being made as to compensating the affiliates
that have lost money?4) Can you explain to me specifically, why the BB capture pages
were sending affiliate leads to D**e and D**e2 accounts rather than coding to the
correct affiliates link? 5) Do D**e and D**e2 intend to make the affiliates aware that
they are likely to have lost substantial amounts of money due to this technical error, wh
49578621
Georgia
Empower Network I Initiated Contact
$1,600.00
I was looking for a way to earn money as an internet blogger. An internet search
revealed a firm called The Empower Network. They boast of great rankings in search
engines if you use their system. People can easily find your blog posts and see the ads
on the sidebar to join your EN opportunity. If they join then you are to get 100% of the
monthly fees. I paid $25 to join and $19.95 to be qualified to earn monthly
commissions. These are MONTHLY fees/dues. So, if someone joins under me, I am to
get that $44.95 (minus admin fees which means it is not 100% commissions). After you
join you start blogging. They tell you to blog every day and people will find your blog
posts, see the ads on the sidebar, and many will join. After 3 months of blogging and
studying their training, I had not made a single sale. Then they claimed that if you
get what they term "all in" you will have access to the "real" training. Getting "all
in" costs another $1500.00. There is actually another level that costs over $3000. I
took money I didn't have and got "all in" because my goal was to earn money and
I knew that business requires an investment. I was now supposed to get advanced
training that was what it takes to make the real money. Because I was "all in" I could
now earn $1500 each time someone joined under me at that level. The training at this
level can be found for free at various places on the internet and especially on youtube.
The training is not about marketing the Empower Network, but about using Wordpress
blogs and Youtube videos. So I contacted my sponsor and he said that the training was
really not how to make money with the Empower Network. He claims he earns $30,000
per month running PPC ads about the Empower Network. So, I tried that as well. I
followed his instructions to the letter and got no results. I could go on and on. The
bottom line is that the Empower Network draws people in who are trying to make
an honest living on the internet. They draw you in at the lowest level promising
that daily blogging will yield financial results. BUT after you join they tell you that
you really can't make money at the basic entry level. You must get "all in" and
then you will see the results ... assuming you follow the training. I realize that
42
many people join these firms and expect to get paid without following the system.
But that is not true of me. I joined and studied. I blogged, ran ads, and upgraded
to "all in." This is money I don't have to lose. In my opinion (because they have a
no refund policy) the Empower Network is a scam that takes advantage of honest
people. They should be investigated. Oh, and one last thing. After I had been in for 3
months and studied relentlessly to earn the blogging system and format ... the Empower
Network changed the format from what was a standard Wordpress platform to what
they call the BlogBeast. It is not the same and does not offer a way to use the training I
paid $1500 to have access to. It is totally different.Thanks
Empower network
Empower Network literary [literally] told me to recruit as many people as possible
to earn more money. Please look into this company, because it looks like they're
making soo much money selling hopes and dreams. Empower Network.com OtherOther Update
BBB NY New York
British Columbia, Canada
Empower Network
$125.00
I need a refund from the Empower netwrok my sponsor was b(6) his site is b(6) --Additional Comments: Refund
49806358
50405359
California
Empower Network
This company is the ultimate pyramid scheme. They show HUGE checks all the
time, with a disclaimer that, "not everyone makes these; only those who are willing
to work will earn this and the rest of you are "profanity"." The reality is, only a
VERY few who got in early are benefiting from their compensation plan. --- CA
Source: Web Form --- CA Status: Closed
50526799
North Carolina, Department of Justice North Carolina
Empower Network
NOTE: In addition to the complaint notes immediately below, the North Carolina
Department of Justice (NCDOJ) provided additional information in fields whose header
titles are quoted and follow the complaint notes. --- County of Residence:Randolph
BB CA Fresno
Florida
Empower Network
Not getting paid for work I did I worked for this company for a month and I never got
paid. I've reached out to them by email and by phone and never gotten any response. --Additional Comments: I want my paycheck in the amount that was told to me
43531375
Empower Network
Internet/E-mail
Greetings, I am a freelance writer and answered an ad for paid blogging.This isn't a
complaint but to ask your view as to the legality of Empower Network (MLM) as I have
friends that have gone and joined the company. The company has about 100K members
now (I think) and its about a year old. It sells internet marketing courses starting at $25
to $5,125 for total cost to the members when they get all-in. I have several that email
43
me daily to get me to sign up. My issues are this: There are no end customers outside
this program and all the courses are being bought by the members before they join
and afterwards through the upsells to get all-in which the recruits are constantly
told to do.The commissions are paid through multi-tierd payouts with sales being
passed-up by the members 2nd,4th,6th,11th and every 5th recruit. The income
disclosure statement says close to 90% arent making much money contrary to the
big pitch to get rich with this program. First off, I thought that a legit program
must have end users or REAL customers to qualify as a bonafide business that is
legal. Also, their pitch is that they pay 100% commissions - but when you pass-up
all those people, its more like 63.63 [63%]. I have told my friends to wait and see until
it is a proven, legal business model that you can actually profit from. Anything less
would be too big of a risk in my opinion.There just seems to be too much hype and not
enough proof for me to get involved yet - ofcourse,that depends how you view this
program because in the end, thats the only thing that matters. Thanks for your patience
and your service.
FTC Call Center
Empower Network
Unknown
The consumer wanted to know if any complaints had been made on a particular
company. The company is Empower Network. It is a multi-level online marketing
operation. They get you to join at different level. The show you how to recuirt other
people. They have a $25 level, $125, up to a $1000. He thinks that there US base is in
Florida. The main part of it is in England.
43162536
Illinois
$2875.00
I was looking for something to do from home because I was unable to work outside the
home as I had had a hip replacement and have severe arthritis in my back and other hip.
I never made a dime with this company. I was paying $125 monthly for a blogging
system in addition to the initial program requirements at 4 levels each level costing
additional money. We needed to also run ads for the company in order to recruit other
members in our downline. I did run some ads but it was too costly since I had no
income from my blogging efforts.
43283723
Ohio
Empower Network Internet (Other)
Greetings, I am a freelance writer and answered an ad for paid blogging. When I got an
e-mail response it led me to an Empowering Network affiliate site. As someone who
blogs for a living, I undserstood that they were selling a pre made blog with plug-ins
that was high ranking. And for additional capital they would teach you how to drive
traffic to your site. I dont know if this is a scheme or not? That is why I am contacting
the FTC. It offers a legitimate service/product because people can write about whatever
they want on their blog, sell other items or nothing at all. But it is set up as an MLMpossible pyramid and I wasnt sure if they found a loophole and were legal. (Some
of their sites claim they are because they "sell" blogs and service) or if it was a scam. I
wasnt sure who to contact about this and this was the only place on the FTC site that I
saw to send something. If someone could let me know if this is legal or not- I would
appreciate it. As a writer I would be interested in their SEO information, but if it is
illegal I dont want to put any money into it. b(6)
43531375
44
EMPOWER NETWORK
Internet (Other)
$0.00
I am urgently needing to know if EMPOWER NETWORK is a SCAM. I have not
paid the $25 yet. Is there any way you could please check them out and let me know if I
should go ahead with this. Many thanks, much appreciated.Regards b(6)
44102380
Nevada
$2141.00
Empower Network is DEFINITELY a pyramid scheme. Ive been in it for about a
year now and Im probably one of the only people who are wise enough to see that
it is a pyramid scheme and can help the FTC build a strong enough case against it
to take it down. In short, the primary motivation for people to join the company is
the business opportunity, not the products, the products suck, and then the
primary aim is to "recruit" other people into the bizop... making it a pyramid
scheme. D***d W**d and D***d S****e, the co-founders, actively work to conceal
the fact that it is a pyramid scheme, by telling people to buy all the products and
telling how everyone loves the products, but theyve created a culture where they
actively repress what they call "wussies" who say anything negative about the
products or the company, creating a kool-aid culture of only "bribed" unethical
supporters, touting the positive sides only because they make money for doing so.
The reality is, its just a big scheme. For example, why would anyone with a brain
buy a $25 month blog that DOES NOT help them rank higher in Google any better
than a free blog on Wordpress.com or Googles Blogger.com? Its NOT rational, yet
people are being conned into buying into the B.S. The domain is banned on
Facebook.com AND YouTube.com already. Its time for the FTC to finally take
notice too and take it down. Contact me if you'd like my help.
44199076
National Consumer League
Texas
EMPOWER NETWORK
Internet/E-mail
$0.00
G**i and R** S****r are part of a scam ponzi schemecalled Empower Network. I was
never a part of it but sister in law was solicited through email. b(6) used to work for me
and at that time {2011}she admitted that she was arrested for running a
44855878
Empower Network
I recent heard about this company parading a 12 year old child from Holland on
stage at a recent event in the US, showing that this boy had made of $12K in 4
months in Empower Network. Surely this has got to be against all manner of laws
governing MLM/Direct Sales/Direct Marketing. Let alone the exploitation of
children. http:behindmlm.comcompaniesempower-networkempower -network-parade12yo-child-around-on-st age
45213450
Texas
Empower Network ` Internet Web Site
$0.00
I was referred to this company by an email. It appears as it is a pyramid shceme as
they are selling nothing but asking for $25 and then I can make $25 for everyone I
refer to them.
45278115
45
New Jersey
$435.00
I was involved in Empower Network for about 3 months. I made no money in it
(the majority of people dont), even though the company guarantees success. I lost
$435, and they do not refund your money if you are not satisfied. I think Empower
Network is a pyramid scheme, where only those at the very top are successful. The
majority make nothing and loose money. They also use misleading information
and false claims. There is also no personal support or guidance. They call you
names like "wussy", and bully you into buying their very expensive products. They
also offer nothing of any real value.
45812310
California
$0.00
My close friend has joined their company and has since been spamming pages and
trying to recruit others into paying for a service that is misrepresentative of what
the company promotes to offer as well as be way over priced considering the same
services and products consumers can get anywhere else in the same market.
45889220
Texas
Empower Network
$25.00
This person called and sold me what he claimed was a full access subscription to the
website and program needed to start making money blogging online. When I got to the
site it was only info and I would have to sign up for another monthly service fee to get
the actual access that Mr. Arcaro had supposedly sold me in the first place. This is a
fraudulent scam and should be taken off the market immediately.
46150435
Florida
$25.00
We have reason to believe the empower network is an illegal pyramid scheme.
46288920
Hessen
Empower Network Social Network
$45.00
Empower Network is a scam. I dont know what you are waiting for. This scam
company should be closed soon. It ruins peoples live and future. I joined it on may
2013 and they first asked me if i had $5000 but wasnt ready to pay this much money
and gave them as a result $45. After i decided to go out, i asked them if there is any way
to refund the money that i have already paid. Because they are scam and their mission
is to rip me and others like me off, they told me that they cant offer me the refund.
46440998
Washington
$125.00
I invested money into the company expecting to make money by blogging with their
training. I did not receive much money at all. I lost money.
47331618
Pennsylvania
$98.00
Complete scam. Selling a blog site for $25.00 per month plus a $19.95 processing
fee pre month to try and make money by reselling the blogging platform and then
your commissions pass up every 2,4,6, and 5th position. Classic pyramid scheme.
47446800
46
Plus they then sell supposed training that you can find for free online and if you
dont "go all in" for around $2k they sit there and call you a wussy. I would hate to
know how many people have actually lost money hoping to get rich by there scam.
$25.00
I believe this is a ponzi scheme
47774217
Colorado
$5735.00
I went into Empower Network when I met K** K****r on Facebook. I went all in and
spent nearly $5735 on their internet products, because Kim was pressuring me to
do so. I am realizing now that this is a scam. Please I would like to get this money
back.
47838965
48568998
BBB WI Milwaukee
Indiana
Empower Network
$7000.00
I paid over $7,000 dollars with a guarantee that I would make money in the $20k
and $30k thousand dollars a month following the program. I did not make hardly
anything, but about $30 dollars being in the program over 9 months. This is a
pyramid scheme business. If the Empower Network, D***d W**d and D***d
S****e do not comply I would like a full lawful investigation into these business
practices. They are unlawfully ripping money off of people in order to make a
quick buck for themselves. --- Additional Comments: I would like to receive a check
settlement of $70,000.00 in expenses and time spent on this program over the course of
9 months OR for the business to shut down all together and investigated.
FTC Call Center
Texas
Empower Network LLC
Internet (Other)
$0.00
Consumer reports a pyramid scheme from a company Empower Network LLC
online that is using his name without his consent.
45814167
49894498
FTC Call Center
California
Empower Network LLC/Big Idea Mastermind
Mail
$330.00
Caller reported had receive mailing for a work at home and was mail a mailing list and
had purchase the postage and had receive a check for $10.00 and has not receive
anything else and was told not to cash the check and feels this is deceptive.
BBB FL Clearwater
Massachusetts
Empower Network, LLC
$570.25
Empower network has failed to directly address issues and failed to provide a full
refund as requested. Unacceptable business practices have been occurring within
Empower Network, with the sponsorship and overall culture. Three tickets of an
urgent priority status were opened through Empower Network's ticket support starting
on July 30, 2013 and remained unaddressed for 15 days. When a response was finally
received the person responding did not directly addressed the number of outstanding
issues.Nor did they provide the requested refund in the amount of $570.25($224.75 for
membership and affiliate fees and $345.50 for marketing fees). Empower Network and
its owners and staff have not taken responsibility for faulty information that was
48960924
47
provided to its members as well as incorrect conversion statistics provided in their
training and unresponsiveness to phone and email contacts when assistance was
needed thus, preventing business to be conducted effectively. We have full
documentation detailing all of the outstanding issues that have not been handled as
requested and we are able to provide that documentation upon request. --- Additional
Comments: A total refund in the amount of $570.25($224.75 for membership and
affiliate fees and $345.50 for marketing fees) is requested.
BBB FL Clearwater
Alberta, Canada
I wish to request a refund of all money spent on empower networks products.On
Sept.28th I contacted support for a refund. They denied my request saying that I
agreed to their no refund policy when I bought the products. That should have
been my first warning sign that they are selling a scam. If they don't offer a refund
then they are not standing behind their product and basicly admit to their false
advertising schemes they use to get people to buy and pressure them into going 'all
in' because that's where the fun begins. I was pressured by empower network and by
my sponsor claiming that I will be making $10k in 90 days or less if I go 'all in' I have
done everything that was required of me in this program with included blogging, going
all in, paid advertising, attending trainings and webinars. I am now $10,000 in debt
because of this company and their false claims of me being able to make $10k in 90
days or less, I have been with EN for five months now and have made a total of $50. --Additional Comments: Here is a breakdown of my charges:April 13, 2013 $25April 29,
2013 $100May 9, 2013 $500May 16, 2013 $1000May 19, 2013 $3500Plus all recurring
fees of $25 and $100 that are made every month since May 13: $25 and May 29: $100.
Ten recurring payments totalling $625.Please delete me from your system after
successful refund totaling $5750. I will never be using your system again, I have
already canceled my recurring monthly payment subscriptions, please delete my blog
and all other access to products.Thank you
48970393
BBB FL Clearwater
New York
Empower Network is an illegal pyramid scheme. They are not authorized to
conduct business in New York State. they are in violation of NY State
Law.Empower Network is a pyramid scheme that sells 'products' that only have
relevance within the scheme. Their products are essentially, 'training' videos that
'train' you how to get other people to buy the same sack of garbage. This is the
very definition of an illegal pyramid scheme. --- Additional Comments: I want my
money returned.
49028475
BBB FL Clearwater
Texas
$1,000.00
Empower network has mislead me and did not give me any support whatsoever. They
promise that by doing metaphysical studies and you can be rich. On August 16, 2013 I
purchased a $25.00 monthly blogging fee, $100.00 monthly membership fee a $500.00
one time payment and a $1000.00 15k formula one time payment. I am scared it might
be a scam or unsafe business. Someone told me about it, but I was not sure about the
trustworthiness of the business as they are made up of groups trying to pull people in.
They also encourage you to buy all their products/services to make money faster I did
49031450
48
so. I spent over $1500. However, after blogging a few times I had some questions and
asked my 'sponsor' for help - He proceeded to tell me 'My mind was blocked of good
energy'. They make promises that your sponsor will help you learn to make money, but
I have not seen anything. They just send me links of videos and mp3s to make my
'energy' higher. If they say this is a NETWORK and that you have a sponsor to help you
navigate the system. I did not get any response at all. Secondly I tried to advertised
my Empower Network site (below) in Facebook... and they don't allow and they
send you a big WARNING saying that this might be a scam. I am in the process of
calling the company to request a credit card refund for possible scam. --Additional Comments: I would like to cancel my membership with this company and
request a refund. I feel I did not get the support promised.
49082846
BBB FL Clearwater
Utah
$145.00
Promised Refund over the phone and then took back the promise through emailI, like
most people that fell for this type of pyramid scam believing that it can really be
legitimate then finding out that it is not at all what was offered. My husband and I
had done some research to find complaints but only found one critique complaint but
the person only wrote about how it's a pyramid scheme just masked. But because there
was only one negative out of several positives we decided to take a chance. We were
tired of scrounging for change just to buy milk for our family. When I paid the $25 I
knew that what was being said was not true but decided maybe it would take just
blogging so I blogged and found out that the person I had signed up under was suppose
to teach me things. So with the help of a man by the name of b(6), he cancelled that
account which I wasn't even in for a whole three days before doing so and set me up
another account so he could get the money for teaching me what was not in the videos
at all because to get that information they ask you to pay around $5,000 or so they
refer to it as 'going all in'. They ask you to do whatever it takes to get that money.
Well Mr. b(6) seemed like he was trying to help me out but it was obvious I could not
figure it out even after he showed me and on top of it they they tell you how to mask
your sight [site] and sneak it on to others sights. This is what I found out on face
book that it is illegal to do that. To go on I was five days into it on the new account
b(6) set up and I was frustrated because I was no where close to getting leads and to get
them quicker I needed to fork up more money I did not have which turned out that I was
not even close to making any profit at all because I did not purchase more 'products'
through Empower Network. Which by 'products' I mean their testimonial on how much
money they are supposedly making. Back to b(6) , he got frustrated with me because I
was clueless on how to even do the masking of sites and everything else, he insulted me
and I felt stupid. He said that I can break the internet. So I cancelled which is a tricky
process to do, when I thought I cancelled I should have received conformation through
email and did not. So I called them a man answered which I don't recall his name said
he understands and I will get my refund in about 3-5 business days. I explained how I
get told that but most the time it does not happen and he replied he promises he will get
it taken care of and that he understood why I was frustrated and felt that it was defiantly
not for me. About seven days later I submitted another ticket and called them back
again. This time a lady answered and said they denied my refund because I did not give
them a good enough reason and that it had been more then three days. That was when I
found out that the day I cancelled was not the date they had on their side. The lady
proceeded to tell me that I had not cancelled at all. I told her the date because I
49
had submitted a ticket. Which I found out expires after 72 hrs so that was the
exact moment everything made since [sense] and it dawned on me that they were
going to do everything to keep my money like a true scam. Now this is where I know
I deserve my money back, in one of the videos D**e S***e (CO-founder of Empower
Network) says that if it in not for someone they will give back the refund. He does not
say anything about three days at all. All I want is my money back on the first account (3
days) I used my husband's card for the $25 then $19.95 for the affiliate then $1.00 for
whatever it was for. Which this all happened real quick as you sign up I did not
understand what had happened until I met D**e D**e and he explained that it was a
way to get all in on the first shot. I guess a sales pitch thing. Then on the second account
(5 days) D**e D**e set up he used his card and did the $25 and $19.95. And then I did
the $100 inner circle on my card. This company should be looked into bu BBB FL Clearwater
Maryland
$44.95
I signed up with Empower Network, and paid for services without ever utilizing them.
Company will not give a refund for services that I didn't use. I was involved with
empower network for a short time last month on the 15th of August. I believe it was not
even for a week, as I cancelled my account just a few days later. My user name was
'courtkirei' to exclude the quotations. My user email with this account was b(6). I paid a
total of $44.95 to this company. The blogging platform usage of wordpress was $25.00.
The e-wallet services, where I would have been paid cost an additional $19.95 to
maintain. As I however, read further into what this company was about, I realized this
was not for me, nor worth the month expenditure. I figured my money wasted was a lost
cause until I read into different options on how to get my money returned to me. When
I contacted them they would not process my return even though I did not ever use
their blogging platform or e-wallet services. I've seen others having success with you
over this same matter. I feel the 3 day return policy is a joke given the time it takes to
realize there are other many avenues to making money online in a way that doesn't
cheat people from their hard earned money. Please let me know what my options would
be. I truly appreciate in advance your help in this matter. --- Additional Comments: I
would simply like it if I could have the $44.95 that I spent without ever even using their
services, refunded back to my account.
49085274
49087175
BBB FL Clearwater
Florida
$145.00
EmpowerNetwork misrepresented their primary product of their biz-opp,
the viral blogging system, upsell related products, and member training/support
Today's date is 9/20/2013. It is approx 7:52 pm as I begin this. I have email
confirmation/verification receipts (available to be forwarded upon request) that show at
the time this is being submitted here, it has not been the 72 hours elapsed since I joined
EmpowerNetwork Marketing.As soon as I complete this I am immediately going to the
page at their site to cancel my membership with them and request a FULL refund for
any/all products/services I transacted for.I. 25.00 Membership/Blogging SystemII.
19.95 Video Hosting Package III. 100.00 Inner Circle Membership--------------------------------------- 144.95 billed monthly-RECURRING Their much hyped blogging
system is really a modified(adapted for their purposes) WordPress blog. Very limited in
features and configurability. I could go in-depth about how lacking it truly is but all
I can say is that I have read other complaints here which mirror this, and they're
50
not false, or co-incidental. These complaints are consistent, from independant,
disparate, remote, unique individual information sources because they are
FACTUAL. I am neither satisfied with the blogging 'system' or the training audios that
I got fleeced for by becoming a member of the 'inner circle', which is a total crock. a
series of videos which are represented as training audios, but in reality do not provide
any specific explicit instruction about anything TANGIBLE you can actually go 'there',
click'this', do'that'etc as a TASK. And then do it again, and develop and polish as a
SKILL. Training, my FOOT.. what you get instead are audios, AUDIO, not videos by
aspiring members who think they have a motivational message to share. Maybe they do,
with someone OTHER THAN ME.Because personally I didn't find it worth my hundred
bucks.After nearly two full days of trying to figure out if I was doing something wrong
or if I was missing something I realized, no I hadn't/wasn't it's just that
EmpowerNetwork is not what they're cracked up to be. They've been around for
awhile, and it was reading other people's complaints here on BBB that I found out
that this organization got banned from Facebook ?? Let me tell something right here
right now.. I just spent two days listening to a guy in a few of his videos (a co-owner)
REPEATEDLY and I mean REPEATEDLY use the phrase 'the color blue, of Facebook'
and make context-related references, and I find HERE that EmpowerNetwork got
BANNED from Facebook ? ? A YEAR ago ? ? I could go on, but I'm just going to
summarize my original intent here in conclusion, which is:I think this organization,
empower network, is deceptive and misrepresented the quality of its
'informational products' as well as its corresponding 'business opportunity'
completely from A-to-Z across the board. It is LADEN with inconsistencies and I
want my money back. There are no useful setup materials for a person to try to
implement their 'system' upon initial $25, & they 'trick' people into 'upselling' buying
the next higher-priced 'product' on the premise that the information they seek (specific
directions to configure system specs and generate content, and explicit step-by-step
instructions of how to work components of the blog toward generating leads, run email
response campaigns, etc...) is in that 'product' (but it isn't) they keep incrementally
leading people on that the 'secret recipe' of how to work their platform is if
someone BUYS AN EVEN MORE EXPENSIVE UPSELL 'product' than the one
they were just told the same thing about.. Listen, I'm not a chump.. I'm not a rocket
scientist, but I'm not a chump. I hear these guys got enough complaints that they
got completely BANNED not only from FaceBook but from Paypal, & more, and I
just before I came here to BBB I read in one of their email campaign manager set-up s -- Additional Comments: I want my MONEY BACK
BBB FL Clearwater
Washington
Sales reps were deceiving in sales pitch and after signup was refused help without
buying everything. Like others, I was bullied to get 'all in' Empower network misled
me the entire way and were not truthful through my initiation process and after joining
was downright told I was not getting any help from anyone unless I bought all the
products because no one was going to waste their time on anyone who wasn't serious.
I joined prior to their Denver event and during the event they had numerous talks about
compliance and what not and now I know why, because they know they had been
deceiving. I called them and emailed them asking them to cancel my membership and
refund all my money for a while now . I am afraid I might be victim of a scam. I also
haven't cancelled my account with them yet for fear they'll just ignore me like before.
49263194
51
Username: b(6) Login: https://www.empowernetwork.com/login.phpYour site is:
http://www.empowernetwork.com/almostasecret.php?id=b(6) --- Additional Comments:
I am seeking a refund for the products I purchased. I realize the affiliate fee wouldn't be
refunded, but because of the deceiving sales practices used and the being told I would
get zero help without buying everything a refund would e in order. I joined prior to
they're acknowledgement of their wrong doing and feel it would be just.
BBB FL Clearwater
Alberta, Canada
$5,750.00
I wish to request a refund for being scammed into a business opportunity that was
using dishonest sales practices to sell their products. I would like to request and
refund for all monies spent by me on empower network products. I have tried
everything to make this work and am now in debt $10 000. I have wasted time and
money on a $10K in 90 day or less promotion pitched by my sponsor that failed
miserably. I have done everything, blogged, bought paid traffic, auto responders, went
to all trainings and webinars. In five months of trying my hardest I only received one
basic member sale. This system obviously isn't working as it was promised to me by
my sponsor to work. I also got pressured to go 'all in' because thats when the fun begins
and I can start making real money. Just another lie and dishonest sales pitch on their
part to get my money. Going 'all in' did nothing to increase my sales. I'm very frustrated
for being taken advantage of and now terribly in debit to this company. --- Additional
Comments: I would like to request and refund for all monies spent by me on empower
network products. Here is a breakdown of my charges:April 13, 2013 $25April 29, 2013
$100May 9, 2013 $500May 16, 2013 $1000May 19, 2013 $3500Plus all recurring fees
of $25 and $100 that are made every month since May 13: $25 and May 29: $100. Ten
recurring payments totalling $625.Please delete me from your system after successful
refund totalling $5750.
49263240
BBB FL Clearwater
California
$45.00
I paid $25 for a blog service and then $19.9 for an affiliate account. I was mislead into
the product and would like a full refund. I was called to purchase a blog service for $25.
I was then told that I would receive commission from banners on my blog that would
pay for the blog service. I was also told that I would have mentors that would assist me
in driving traffic to the web site. I then paid for the account but could not set up the
account fully until I had to pay another $19.99. I then was told that I could not get a
refund for my $25 because I have to call within 3 days from when I purchased the
product. However, I was not able to get in touch with the sales person who I purchased
the product from originally. I would like to get my money back as I believe I have been
scammed and now I am transferred to another department who seems to just stall me or
not give me correct information. --- Additional Comments: I am seeking my $25 + the
$19.99. I have not used the service or blogged. I would like to have a full refund.
49315320
BBB FL Clearwater
California
$125.00
False advertisements and over the top exaggerations, company is not truthful,
claims are fake and so are the people. I joined empower network in April 2013 at that
time was charged $25. They stated a charge of $25 every month will be taken from my
credit card. I have been charged 5 payments of $25 from April through August 2013.
They just continue to ask you for more money and give you nothing in return. I
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52
have been trying to see if this company was going to be what I have been looking for,
unfortunately they are not. I am overall unsatisfied with this company and would like to
discontinue all ties to them. This company is not for me and they are not what they
seem. --- Additional Comments: Refund of payments made and closure of account asap
so that no further charges may be made to my credit card on file.
BBB FL Clearwater
California
$1,645.95
Purchased $1644.95 to blog and had it less than a week as I found this was a scam.
Requested refund and they won't refundOn October 7th, I was online looking for
information and came across Empower Network. I contacted the gentleman because he
was part of another company I am with and I wanted information from him. As we
talked, he mentioned Empower Network and I stupidly fell for it...hook, line and
sinker. He said the more I purchase the more money I will make. So I purchased the
monthly $25, $100 and $19.95 package and then purchased the $100 and $1000
package to get better access to make more money. I kept asking what do I get for these
amounts and he never answered my question. There was a big REVEAL happening the
following weekend (Oct. 11-13) and he said I should go to that to find out more. So I
went (and spent another $300 for hotel). In that first hour I knew this was not for me, so
I left on the second day without attending the rest. I came home and sent a ticket to get a
refund and they said I had 3 days per their refund policy to get my money back, so
basically I'm out this $1600+. As I read online that people have contacted the BBB for a
refund, I thought I would give it a shot. I paid for this on my credit card and a thinking
of cancelling payment through them, but thought I would give this a shot first. --Additional Comments: I am seeking to get a refund of $1645.95 not including the hotel
expense for this ridiculous weekend.
49345491
BBB FL Clearwater
New Brunswick, Canada
$29.99
Pyramid scam, with no way to cancel or op out of your membership. I got sucked in
trying this product with them, asked for a 29.99$ fee, all I need to pay, and they would
provide me with help on how to get started, leads to get started with and everything I
would need to make money on the first month however to get more info and everything
I need I had to pay the 29.99$ So I did Upon signing up, after they got my money,
everything that I was suppose to have access to cost extra money and all the
information I was suppose to get never came. I also notice it was a pyramid scam
and that this wasn't what they had told me at the beginning. So I tried canceling
my membership. email them directly and they told me I had the wrong email. Left
comments to cancel my membership in there's FAQ, where they told us to write
any complaints, and nothing happen. Mailed them a letter asking for a cancelation
and I heard nothing back, plus the $29.99 is still coming out of my bank.I do not
want to be part of this team and they are doing everything they can to not take my
cancelation. Now they are making money of me when I am trying to cancel, this
has been on going for over 2 months. --- Additional Comments: I want all my money
back from the beginning, and I want them to make it easier for people to contact them to
cancel their memberships.
49345517
53
BBB FL Clearwater
Texas
Empower Network fails to respond to requests to cancel accounts, subscriptions,
etc...empower network scam I have tried to cancel my accounts with empower
network tonight, but to no avail. do not be scammed into purchasing this
product.despite repeated attempts to cancel my blog, inner circle membership, and ewallet, I have yet to receive any response from EN. Every time I go back to the log-in
page with EN, my accounts show as active, despite the fact that I have clearly requested
them to terminate my subscriptions. --- Additional Comments: cancel my account
49383260
BBB FL Clearwater
Minnesota
$50.00
I sent an email requesting immediate refund immediately after I paid because I did not
understand affiliate marketing and did not want to pay 25.00.I signed up for
membership, immediately requested refund as I was so confused and was never
refunded. I stated 'I can not listen to these two guys any longer, I want my money back.'
I have never used any tools, read any emails as they were far too confusing and I should
have simply been cancelled and reimbursed my $25.00. On 9/11/13 I signed up, on
9/11/13 I cancelled. They did not cancel, nor did they reimburse my money. To
add, on 10/11/13 Empower Network took another $25.00 from my bank account. I
am furious for this complete disregard to my request. They have my information from
my email account and therefore should have reimbursed. From my bank acct.
Description: AW*EMPOWERNETWORK1
Account : TCF Affinity Checking b(6) Transaction: Card Transaction
Date: 09/13/2013
Amount: $-25.00
Date Initiated: 09/12/2013
FI Reference ID: b(6) and Description: AWEmpowerNetwork b(6) GB
Account : TCF Affinity Checking - b(6)
Transaction: Card Authorization
Date: 10/11/2013
Amount: $-25.00
Date Initiated: 10/11/2013
FI Reference ID: b(6)I did not authorize this payment
and here is the email I sent them on 9/11: To support@empowernetwork.com Sep 11
I would like a full refund. I am too confused and cannot listen to these two guys any
longer. oh my god, please give me back my money. b(6) I expect a full refund from
them as I feel I have been scammed and obviously was not interested in their services
and never used them. I am on unemployment and living off of child support as a single
parent and cannot be abused in such a way. That 50.00 is my money not theirs! I need it
to survive. Thank you for your assistance. --- Additional Comments: A full refund in the
amount of 50.00 as mentioned previously.
49441873
BBB FL Clearwater
Tennessee
$289.90
Sales presentation used dishonest sales practices On the 27th of July 2013, I signed up
with EN after I talked with a potential sponsor at the time. Before I signed up, my
sponsor appeared eager to help me to be successful in this business. She messaged me
daily. Lost, and in need of direction and support, I joined EN under her. After I paid
$25 for the blogging platform and got set up, she began to communicate with me
way less after that. She didn't even do a weekly checkup to show that she's
interested in my progress. I was much left in the cold. There were times I had my
doubts about EN. The last straw was after the launch of the blog beast; she told that
I should purchase the more expensive products. Who is she to tell me that I should
upgrade, when she hasn't been helpful to me during my 2 months with EN? More
49501669
54
of my experience, views, and about the company itself: I find EN promoting way too
much hype & upselling with their so called ''products''. I have put in effort to get
leads with the EN blogging platform plus using the inner circle. No leads; let alone an
inquiry. I even tried paid advertising with zero success. The training materials that I
have used don't work, because upselling doesn't work. Network Marketing is
about building relationships, not upselling on digital training ''products'' passed
off as something tangible. People build businesses. I also don't like the pressure of
''getting all in'', the word ''wussy'' being thrown around, and pressure about going to
their events. There are better ways to motivate people than attempt to make people feel
bad by sending lost commission emails, because they haven't ''went all in''. I call that
guilty upselling. Guilty upselling is making the seller feel guilty for not going all in, and
getting lost commission emails because of not upselling. Last, but not least, I think that
the ''products'' are overpriced. The company model is quite unethical in its
advertising claims. I understand the D***s' backgrounds and wanting to help people,
but it's not how a MLM company should be run. I felt that my time was somewhat
wasted there at EN. My money that I have invested in EN as a tool to build my business
has failed miserably. My money shouldn't be kept when I didn't make any sales.I would
like for my account to be deleted, if possible.Also, I would like a refund of the
following items I purchased since July:7/31: $25 blog8/4: $19.95 affiliate + $100 inner
circle9/4: $19.95 affiliate + $100 inner circle9/29: $25 blogTotal: $289.90 --Additional Comments: 7/31: $25 blog8/4: $19.95 affiliate + $100 inner circle9/4:
$19.95 affiliate + $100 inner circle9/29: $25 blogTotal: $289.90
BBB FL Clearwater
Texas
$280.00
We paid money to this in hopes of making a profit. But in turn they want to keep
asking for more money and we have seen none. My husband and I wanted to succeed
in an online company that seemed totally legit and promising. We signed up at 1st with
paying the $25 dollars well we were told we had to be at $125 level to see any profit. So
we did. And began doing all the steps asked to start seeing a more visual profit. We
blogged and blogged and advertised reaptably. We got a phone call telling us we had
to be all in.... all in is where its at th... thats when youll see more $$$$. I refussed
and did more research . As you know $5000 is a lot to invest. They are a scam and
I want my money back. $125 plus the $25 they just charged me. Maybe even $100
has been charged but my account is over drafted. I have tried to delete my account
multiple times and have failed to do so. Please assist me with this matter promptly. --Additional Comments: Im just wanting to receive what ive invested and over draft fees
incurred on my account total $250 plus $30 overdraft fee.
49501718
BBB FL Clearwater
Florida
The product did not work properly and was of poor quality. Many customer service
emails were ignored or given a too bad attitude. No refunds.I signed up with this
company after some really hard selling tactics. I did what they said to do and
blogged to earn money. After blogging the company changed systems and all of my
work was lost. Their attitude was oops and that there was nothing that could be
done about it despite the fact that I paid for the service. Their upsell products which
I bought up through their $15k program were very general. They did not actually teach
you step by step what you need to do to earn $15k a month. There was a great deal of
49535063
55
assumption that this material was covered elsewhere.This is sold as something that
anyone can do but the training is not up to the task. Finally, I spent over $1000
promoting this product and then had to go out of the country assuming that things were
in order. When I came back I saw that my affiliate account, which they also make you
pay to join, was not in working order.There was no email or communication telling me
that it was shut off and so all that advertising went to a link that wasn't active and
therefore I could not make any sales.The worst part of this company is the customer
service. They take days, at best to get back to you, and some support tickets are
never answered. When they finally got back to me about my refund request they said
that they have a 3 day refund policy.I am very disappointed with this company and want
a full refund. --- Additional Comments: A complete refund of all products bought from
this company.
BBB FL Clearwater
Texas
Empower has confirmed I have a paycheck, however (2) times has failed to sent
paycheck.I have called Empower Network (2) times to resolve the most resent issue
with receiving compensation. They admit I had a check however stayed they were
having 'billing issues', and would have to mail it to me a week later than it was
supposed to be sent. THIS ISN'T THE FIRST TIME. After they stated they would
correct the issue, they failed to send my second check. This wouldn't be an issue, but
this ISN'T the first time this has happened. It's happened about a month or two previous,
and Empower more and more often is choosing out not to pay on time. As well, every
time I call Empower, I speak with a rep, and then they hang up the phone call.
They have hung up (3) times. As well, their partner who deals with the Payment
Processing confirmed as well along with Empower that Empower that Empower was
choosing to not send out checks. I'd like for Empower to stop having alleged
payment errors and start paying out it reps. I love the Empower products. Have been
reffering them loyally now for a year or two. But just would like to be treated fairly. --Additional Comments: I'd like Empower to start paying me on time, and stop making
excuses. Please pay me on time. As well resolve this issue and put the most recent
payments into my account, and stop paying me late for alleged reasons.
49606301
BBB FL Clearwater
Pennsylvania
$1,650.00
Dishonest Sales Practices and Did Not Honor Refund RequestOriginally started
with the Empower Network in March 2013 in hopes that I could work from home,
I had some family matters to take care about so I did not go ''All In'' until June 2013
(total amount invested was $1625 explained below). I followed their program, but they
continued to want more and more money. I feel so stupid that I gave them so
much money. At first you pay $25 for the blog, then $19.99 for the affiliate fee and
then you are convinced to get immediately into the 'Inner Circle' for $100, then the
'Costa Rica Intensive' for $500 and for me the last step was their '15k formula' for
$1,000. I decided not to go into their 'Mastermind' for $3,500 because I have not
seen a single dime back as the program was supposed to be teaching me to market
these products. I canceled my account in September and sent an email asking for a
refund. I got no reply email - neither that it was received or a response. I left it go
thinking I might try again, but realized it was a stupid move since there is no
loyalty to the consumer. Today, November 1st, I called the Billing Department at
49761864
56
3:50pm expecting to be in the queue a while and after 6 minutes I was greeted by J**n
G******z. He asked me for my user name and email associated to my account, I gave
it to him 5 to 6 times. By the last time I asked if he was writing it down as it may help
him understand me because I was on my mobile phone. He stated that I should contact
my mobile carrier because it was my phone that was the issue. I said excuse me, but
that was not the issue. He then threated me that if I took that tone with him again he
was going to hang up on me. I asked for his name again and to speak to a Supervisor as
he hung up on me at 3:59pm. Immediately I called back at 4:00pm, was in queue for 7
minutes. Low and behold I got him back again. He stated his name was John then and
I said you know exactly who I am because you just hung up on me. I refused to give
him my username, and demanded to speak with a Manager or Supervisor. He refused to
move the call forward without my full name and email address associated with the
account. Amazing I give it to him and it went through the first time around. I was
placed on hold. Lisa, a Manager or Supervisor is introduced. I went into what just
happened and told her that this added insult to injury. I've been in the Customer Service
field for 19 years and I understand the public. It was clear that he didn't want to help
me or had a bad call prior to mine. I apologized to her several times because she now
has to handle my complaint. I went into that I tried to contact them via email to no
avail. I am now requesting over the phone a refund of the products that I purchased
(mentioned above in the total amount of $1,650). Lisa explained to me that they could
not honor my request because these were not products, but COMMISSIONS paid to my
sponsor and that I did not buy a product. Funny because their initial website screen
says that it is ''Viral Blogging System and all you have to do is create an account, view
the PRODUCTS and start blogging''. Their Mission Statement page states, ''Customers
searching for simple and HONEST marketing systems and training programs are having
breakthroughs and getting results with Empower Network PRODUCTS''. I did state
that I believe this company is a SCAM. Besides all that experience today, even my
Sponsor was never there for me as they claimed a Leader meant to be. Basically
he just took my money. The so called CEO and COO preached in the videos that
you are a Wuzzy is you don't take this opportunity to be BAD ASS and get ''ALL
IN''. On their conference calls they basically make fun of people trying to contact them
because they are too good to answer the phone. Blowing your clients off when you
are making money off of them is a FRAUD. This is not what I was looking for and
do not wish to participate in this --- Ad
BBB FL Clearwater
New York
$44.95
Mislead by Empower Network I had joined Empower Network in June I believe and
paid the initial $25 and the $19.95 fee to setup my e-wallet. After joining I realized
that communication with my 'mentor' compeletely deterioted. Before joining I
would be helped everyday but it quickly changed after I had paid. I had little to
no guidance and followed all the steps and didn't earn a dime. I was mislead which
therefore led me to request a refund feeling dissatisfied with the 'product'. I was told I
needed to be 'all in' to really start earning money. Now how is someone supposed to
earn income if they have to shell out alot of $$$$. --- Additional Comments: I'm just
seeking what I paid for. The card on file has expired therefore I would have to provide
another card for refund or please send me a check in the amount of refund to my
mailing address on file if possible. Thank you.
49761868
57
BBB FL Clearwater
Georgia
$20.00
I've filed a complaint because empire network simply does not do what it says it
will. Then claims unrealistic numbers to persuade the customer. The website sales page
makes false claims. --- Additional Comments: I would just like to be treated as a
customer with up front honesty. I did receive a 25 dollar refund but still lost 20. I only
hope this Empower network empowers others their money back.
49806134
BBB FL Clearwater
Tennessee
$25.00
I was given a sales presentation that promised me earnings from joining empower
for only $25.00. It did not happen, they want even more money. My purchase date
was Oct. 18th. I was promised for only $25 a month I could earn with empower online.
I was promised team support and an education all for only $25. I joined the
prosperity team with the belief that i would be on the team. I was not told about the
$19.95 affiliate monthly fee that I had to pay to earn from empower, or that i had
to purchase all the programs monthly to earn any income from selling them! I
cancelled my membership on Oct.24, less than a week after joining and did not post/use
anything in empower. When i asked for a refund, they refused. Even after I explained
what happened and how I had not used what I purchased and how I felt mislead. I
could understand if I had used the product, but i didn't, I even told him to check, but he
said no way. they claim to want to help people at empower, but having people not tell
you the whole truth in joining is misleading. I hope my choosing to speak up helps
them regulate the activities of their members. --- Additional Comments: I am seeking
a full refund of the $25 DEBITED FROM my bank account.
49806135
BBB FL Clearwater
Florida
The product did not work as promised and was of a poor quality and customer
service has not been getting back to me. I have asked for a refund.All products up
through their platinum package. --- Additional Comments: I would like a refund for the
blogging platform, Inner Circle, Costa Rica Intensive, and 15K formula.
49806138
BBB FL Clearwater
Kansas
$1,000.00
EN gives a hard sell with a low price of $45. Once you join, there are additional
costs $19.95 to $100 a month, and one time fees totaling over $5000I joined EN in
late 9/2013 for the low price of $35. Once I joined I was told that in order to make
money with the system you need to be in the Inner Circle ($100/mo), and there is an
e-wallet payment system that is $19.95/mo which you have to have in order to be paid.
My sponsor's assistant called me and gave me the hard sale that I really needed to be 'all
in' in order to make any money. Being “all in” is buying up the 'pyramid', with each
level being more expensive. I stopped with the $500 Costa Rica Intensive training
package because my gut told me I had been had. When I contacted the folks at
Empower about being able to download and keep the training materials I had paid for,
they told me they were not downloadable. So basically I purchase the training, but i do
not own the training. In all the training, which is really quite good, D**e W**d insists
that people who aren't smart enough to go 'all in' are wussies among other things.
My sponsor who I had one video conference with promised me all this training and
help to learn the business of selling their product, which in my opinion is nothing,
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58
but getting more people in my downline to buy the nothing product. I was
supposed to be shown how to film two blogs with the copy being provided. I obviously
couldn't film something claiming all the money I'd made from EN since I hadn't made a
penny. I just really want people out there to know that this is a shady company
based on selling 'nothing' to make money off the backs of the poor souls who are
dazzled with $$$ in the beginning, which I admit I was one of them. Being divorced
at 50, I was looking for a business to support myself. Instead, i have maxed out a credit
card and made a fool of myself. --- Additional Comments: I would like to have the
charges refunded to my credit card. Approximately $1000.
BBB FL Clearwater
Illinois
$25.00
I ordered empower network at 1:31a.m this morning and i couldnt publish a blog it says
call customer serviceI ordered empower network at 1:31a.m this morning which is
1114/13 and i couldnt publish a blog it says call customer service at 1-888-262-1934 for
more info or questions so i want a refund before they 3 day period runs out and
speaking in which i didnt even speak to no one from costumer service and i sent a
support ticked i paid by a mastercard debit btw --- Additional Comments: i am seeking
a $25 dollar refund from the company
49820528
BBB FL Clearwater
California
I was told by The Empower Network company I would make money soon as I
signed up. Instead it seems I'm just paying for success videos.I was contacted by two
men name chris. From about November twelve to about November thirteen two
thousand thirteen,They began sending me very convincing success stories on how to
work for their company and befan making money soon as you sign up. I finally felt
convinced on November thirteen two thousand thirteen to finally joined. Before I
joined I was told I could cancel at anytime and I could receive a refund as well. So
I joined thinking I would find success only to find out there's more hoops to jump
through they had different packages for different prices now stating I would begin
making money soon as I signed up once again to an even bigger price a month plus
the first sign up fee of twenty five dollars a month I caught on quick that there is
no money to be made they are making all the money by charging people for
success videos but never giving you anything to make money. So I tried to cancel
they have no slot to cancel on their slot and if you try to call someone to cancel they
don't tell you how or they say they have no authority to cancel your account --Additional Comments: I'm simply asking for a refund and no further charges to my
account and full cancellation from this program and company.
49870608
BBB FL Clearwater
Georgia
$1,000.00
Misrepresentation of earnings potential, unethical pressure by affiliates to go 'all
in', unclear and unfair refund policy In February 2013 I saw the sales video for
Empower Network and purchased most of their products under username b(6)
after listening to a few online presentations and a conference call.In every message
there was a big push to 'get all in' and to not be a wussy..so I pulled together all the
money I could, and eventually purchased everything but the highest level product. I also
purchased a ticket to a conference.Over the next several weeks I followed the training,
and started to promote my affiliate link with both free and paid advertising. After a
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59
month I had spent just over $1000 and only signing up one person for $25. I was really
discouraged, especially when compared to the results that were talked about on a very
regular basis by leadership on weekly calls, training hangouts, etc. They always talked
about how easy it was, how little time it took, and about big number hitting their
bank accounts.When I didn't get these results, I asked about a refund, and was
told there is a no refund policy and to just keep trying. So I went back out and
spent another $1000 on advertising. And again no results. I felt lied to about the
type of results I could expect. They make it seem easy like anybody can jump in
and make tons of money. Every time I asked someone about it, they asked if I was
all in or not. When I said no, they said that was my problem, and if I just went all
in, I would magically see a big change in my income. When I said I couldn't go all
in, they talked about ways to come up with the money. Things like getting a loan
from the bank or family/friends, or opening another credit card. I didn't feel
comfortable doing this, especially since I had not made any real money. And after a
few more weeks without results, I stopped promoting it all together.I had all but given
up on recovering my losses when someone mentioned that I might try the BBB. I didnt
know about this site so here I am, hoping this might help.I don't think it is right to not
offer a refund. And besides that, I think Empower Networks advertising practices are
deceiving, and the pressure and manipulation to invest at the highest levels is
unethical. --- Additional Comments: I don't expect to be compensated for the paid
advertising money I lost, but would like to be refunded for the money I paid for
Empower Network products. Since my account has been inactive, and the card I used to
purchase no longer valid, I would prefer that a refund be sent by mail if possible.
BBB FL Clearwater
Pennsylvania
$100.00
This company is a pyramid scheme and a scam that refuses to give you any
information or training and lies to you to get our money. This is a pyramid scheme
and a complete scam of a company. Basically, they offer you a chance to make money
in a home based business and through web videos, are supposed to teach you what you
need to do. However, they lie and scam you in order to get you to sign up. The main
thing they say you can do to make money is to blog, but this is false and a lie. ALL of
their packages are basically 'You've paid us now, but if you REALLY want to
make money, you'll need to upgrade to our NEXT package.' They cleverly fill the
internet with scam-detour sites and articles, so that when you try to do research on
whether or not this company is legit, you are taking to false positive testimonials
written by members, themselves. Such as 'Is Empower Network a Scam?' and when
you click on it, are taken to a site that encourages you to sign up, written by Empower
Network members, themselves. In short, you'll have to pay nothing less than $50,000
before they might actually give you any information, assuming they ever do. This
is a pyramid scheme, scam company that lies about methods you can make money
and refuses to give you any information until you upgrade up to their 50k
packages, where you'll then just likely get paid by scamming others the same way.
--- Additional Comments: A refund for the $100 I paid for would be nice, but I doubt
they'd give me anything back. They probably have more set up to avoid refunds than to
actually give you any Home-Based Business information. So what I would really like,
ideally, is for this scam company to be shut down.
49960018
60
BBB FL Clearwater
Pennsylvania
$100.00
failure to honor refund Greetings, 1. On October 31, 2013 I posted with the
Empower Network General Support ticket#b(6) that I would like a refund for my cancel
subscriptions. 2. On November 01, 2013 I received a reply from Support Manger,Stan
Markovich quoted ''Hello b(6),I have canceled your subscription and we will refund you
the $100 payment you have made on Oct 29th. Please note that the $25 payment is not
within the 3 day refund policy, while the $19.95 is a non-refundable admin fee. If you
have any other questions or comments, please do not hesitate to contact us again!''
3. On November 09, 2013 I posted with the Empower Network General Support ticket#
b(6) that I would like to know how long it takes to credit my refund back into my
account. 4. On November 11, 2013 I received a reply from Support Manger, Kristin
Keating quoted 'b(6), Your Empower Network subscriptions have been canceled, and
you will no longer be billed for these services, but seeing as you signed up for Empower
Network on October 18th, 2013, you are outside of the 72 hour Refund Policy. Our
corporate Refund Policy states that within 72 hours of signing up for our company, we
will refund all money paid as a 'Buyer's Remorse' courtesy. We take this policy very
seriously because your payments were not paid to Empower Network, but to the
individual affiliate who referred you. Your payment plays a role in our 100%
Commission payouts to our affiliates. Each affiliate of Empower Network is his own
individual business owner. We avoid refunds at all costs outside of the 72 hours
because we would be refunding funds that are not ours. If you have any other questions
or comments, please do not hesitate to contact us again!''5. On November 12, 2013 I
posted with the Empower Network General Support ticket# b(6) that I signed up on
October 28, and my subscription started on that day. My account was debited on
October 29, 2013 for $25.00 and $19.95 On October 29, 2013 I subscribed for the inner
circle and my account was debited on October 30th 2013 for a $ 100.00. Attach is a
view source e-mail quoted from Stan Markovitch6. On November 12, 2013 I posted
with the Empower Network General Support ticket# b(6) that the one product I
purchased on October 29, 2013 was the Inner Circle for a $100.00 and I cancel it on
October 30, 1013 before the 3-days policy. 7. On November 12, 2013 I received a reply
from Support Manger, K*****n K*****g quoted 'b(6), Your refund for the $100 was
processed on November 5th, 2013. Please be aware that it can take anywhere from 2-10
business days, depending on your financial institution, for this money to be reflected
back into your account. If you have any other questions or comments, please do not
hesitate to contact us again!''As of November 20, 2013 I have not receive a refund and it
been 15 days since the processed.Thank you,b(6)To: The Empower Network General
Support ticket# b(6)b(6).
https://westflorida.app.bbb.org/complaint/new/90107979?bbbID=0653 --- Additional
Comments: Just a $100.00 reund
50013801
BBB FL Clearwater
Texas
$128.00
Cancelled my account October 9, 2013 well within 48 hours of their tos - charged
me for October and November 2013 anyway. Contacted comp. no responseThis is a
merchant with whom I have cancelled my account. I am no longer using their services
and yet they continue to charge my cc. I have contacted them several times
regarding this issue over the past 2 months. They (Carlo R)replied 1 time and
assured me that I would not be charged again, however I was charged again both
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61
on October 16th, and November 16th, 2013 in the amount of $25. I was also
charged a $39 late fee on my cc both times due to their error. I have since
deactivated my cc so no further charges can be made. I have contacted them
several times to get this resolved with no response both via support ticket on their
website and by phone. I Called this number 727 328-4104 - left several vm's.
Received no call backs, emails or response to my support tickets. I have contacted
a few others whom have done business with this company and when they cancelled
their accounts they had the same issues. Bad business. --- Additional Comments: I am
seeing the $25 x 2 that I was charged for both in October and November 2013 as well as
a $39 x 2 late fee that I was charged to my cc due to their error for a total of $128. If
they had not charged me the $25 for both October and November I would not have had
a late fee. It is hard to pay off a bill when you keep getting charged unlawfully. I have
filed a dispute for these charges with my cc company as well as I have chosen to have
my cc deactivated to prevent further charges from this company. I was informed by my
cc company that I am still able to receive a refund from the merchant if they comply.
BBB FL Clearwater
Louisiana
I need a complete refund to my account and cancel my blog, e-wallet and empower
network account.complete refund to my account --- Additional Comments: complete
refund.
50013891
BBB FL Clearwater
Pennsylvania
Requesting refund for: Masters Course, Costa Rica Intensive, 15K Formula. Total
rip off - consumers don't know what's in products until they buy.I am requesting a
refund for products purchased from Empower Network: Masters Course, Costa Rica
Intensive, 15K Formula. They are a TOTAL RIP OFF and not worth the
outrageous amount of money charged for what is basically just HYPE and
recorded 'mindset' conference calls/webinars. Consumers do NOT know exactly
what's in products until they buy them, but the products are heavily pushed as
tools to help build a successful online business.On 2/17/13, I spent the following for
these 'programs' which are a TOTAL RIP OFF and SCAM: Masters $3,500; 15K
Formula $1,000; and Costa Rica Intensive $500.Empower Network's business and
marketing tactics are a total scam and unethical. I would like a full refund of the
money I spent for these scam 'products'b(6) Media, PA b(6) -291-2304E: b(6) --Additional Comments: I am requesting a refund for products purchased from Empower
Network: Masters Course, Costa Rica Intensive, 15K Formula. They are a TOTAL RIP
OFF and not worth the outrageous amount of money charged for what is basically just
HYPE and recorded 'mindset' conference calls/webinars. Consumers do NOT know
exactly what's in products until they buy them, but the products are heavily pushed as
tools to help build a successful online business.On 2/17/13, I spent the following for
these 'programs' which are a TOTAL RIP OFF and SCAM: Masters $3,500; 15K
Formula $1,000; and Costa Rica Intensive $500.Empower Network's business and
marketing tactics are a total scam and unethical. I would like a full refund of the money
I spent for these scam 'products'.b(6) Media, PA b(6) -291-2304E:b(6)
50107152
62
BBB FL Clearwater
$25.00
Just pay $25 which to start earning I went site they want another $19. Can you please
get help me get full refund please I tried (newbie) to get out They advertise Just
pay $25 to start earning . I paid with Visa card went in Immediately they want a
minimum of another $19 or up to $500 if you really want results. ITS A Scam .I
googled for help because I could not work out how to get refund and got link to you
guys.There are a lot of people who are saying its a scam on INTERNET I should have
studied them before committing my money. Can you please help me get my money
back Can you advise me Thanks b(6) --- Additional Comments: Full refund $25 dollars
I made big mistake
50128291
BBB FL Clearwater
Nevada
$5,125.00
Sales presentation used subliminal messages and empty promises I started
Empower Network in September 2013 and learned it was a scam after going all in.
I joined under the username jkoetter. I learned about the deceptive practices they
were doing after paying the $5125 for the complete program. Now that I have paid
this money I havent been able to make my rent payment because they use subliminal to
convince you to go all in. I first joined with the $25 blog and $19.99 affiliate fee. I
wasnt expecting to be upsold to the full amount but I wanted to be successful and
bought into the hype. The videos dont have any real value, they just give
testimonials of people making money so you buy more produts. So I bought the
'Inner Circle' for $100, then the 'Costa Rica Intensive' for $500, then the '15k
formula' for $1000. Then I bought the $3500 program hoping that it would be the
training I was looking for and it was useless. After doing what they say in the 8 core
commitments and blogging everyday I didnt see any results. I was discouraged after
they changed thier blogging platform because I lost all my links and the
information I spent hours putting together on my page. I also learned that
facebook banned the EN links on their site which made using the system extremely
hard. I have tried to cancel the products on the site and had to cancel my credit
card to avoid being continually charged for the monthly products. After making
calls and sending emails I still have not been able to get any response from
Empower Network. I will do whatever it takes to get this resolved even if it means
speaking to the owners D***d S****e and D***d W**d personally. If left
unresolved I will do whatever it takes to spread the word about this company and
the scam they are pulling on people. --- Additional Comments: I paid a total amount
of $5125 for the products and want a complete refund.$25 blogging platform$100
inner circle$500 costa rica intensive$1000 15k formula$3500 masters course
50128295
BBB FL Clearwater
$25.00
The company made invest a certain amount of money for different services that I want
back.The company made me invest in an affiliate membership on 11/17/2013 for a cost
of $19.5 which becomes automatic every month and an initial cost of $25. They made
me subscribe to an e-wallet account with the IDZ18-17-**** which I would like to
cancel as well. At this point I would just like them to remove all accounts I have
with them as soon as possible and I know they take a while for that kind of stuff to
50148978
63
happen. --- Additional Comments: A full refund of the two sums they took from my
credit card.
BBB FL Clearwater
California
$1,500.00
Misrepresentation by Empower Network when buying their products. Sales
videos made promises never fulfilled when selling asking for money.I joined
empower network to make money from there blogging system. I stayed involved
until I got a email from another Empower Network distributor Saying that person
X quickly made ten of thousands dollars without having a list. I looked person X
up on the internet. The results showed he had been involved at a high level In
many MLMs. Others testimonal of how much they quickly made money with
Empower Network had been in internet marketing business a long time and were
involved in MLMs with D***d W**d. I Bought the 15K formula, $1000.00, and
during the sales video D***d W**d said if I bought the program, D***d W**d
gave his personal promise he would call me about the program. He never Called. I
feel this is a miss-representation by Empower Network and David Wood to
persuade you to pay for it. I also bought Costa Rico mastermind intensive for
$500.00. Again video training was poor and the training disjointed and not
understandble buy some distributers from other countries. Additional
international bank fees were charged to my account. Eeverytime Empower
Network with drew for the $19.95 ewallet, 25.00 to blog or 100.00 for Inner Circle'.
Was not told of those charges before I joined. Misrepesention on advertised
pricing.I want my monthly payments for the service and program. The Costa Rica
intensive $500. and the 15k formula $1000. That's why I am contacting you. --Additional Comments: I want my monthly payments for the service and program. The
Costa Rica intensive $500. and the 15k formula $1000. That's why I am contacting you.
50170511
BBB FL Clearwater
Ontario, Canada
$5,000.00
Empower Network is a scam and a fraud. Very low quality products with a lot of
hype. This company should be banned to do any business in US or Canada.I joined
this company on September 5, 2013 under the user name of b(6). The products that
I subscribed in the beginning was just the blog. During there sales campaign they
gave an impression as if 25 dollar product is all you need, but once I joined they
changed their position by saying you need to learn the business by buying more
products. Obviously it would have been nice if I've just quit then but they told me
that every one is making an insane money and you won't be able to get the
commissions until you buy the product. They also told me that these products will
teach me how to run an internet related business. Also that I should go all in and
shouldn't act like a wussy. Eventually I took a loan from a friend and bought these
products using his master card. I bought inner circle, Costa Rica, $15K Formula,
and master course and spend over $5000. I started going through the material
with the hope that I'll learn something from this. It took a while for me to go
through the content but unfortunately it turned out that all of their material is full
of junk talks. What I'm learning from all of their selling style is that I have to tell
others that these are great products and all my success has come from learning
through these products. I didn't buy these products to lie to others to make myself
wealthy. This is totally inauthentic business model and I don't want to be part of
50493541
64
this. These products worth 0 dollars and I've spent $5000 to get them. This is a
total fraud and it should be banned to do business any where in the world
especially in US and Canada. --- Additional Comments: I want 100% refund for all
the products. They have three products with monthly subscriptions. These products are
ewallet $20/month, blogging $25/month and inner circle $100/ month.Also they have
one time payment products including Costa Rica, $15K formula and master class. I
bought all of these. I want complete refund for all the above mentioned products along
with all the subscriptions paid so far.
BBB NY Buffalo
Florida
They sent me a letter and a check for $1,980.55 and it said to call before I deposit the
check. This was an acceptance letter for a secret shopper. Well, I checked the BBB
and it said that this company was a fraud and the check was no good. So, I went to
the bank and had that bank check it out, and sure as rain, it was bogus! So, I am keeping
all the information on file for later, if it shows it ugly head again!! --- Additional
Comments: I never put the check in the bank and I am keeping all information about
this scam. All I want is an Apology and for them to close their doors, if all they are
going to do is rip people off. Some of us out in the real world, just want to work a
real job! Not run a scam or anything! Honest Paid For Honest Work!
BBB CA Fresno
Florida
Not receiving my paycheckI started working for this company on November 7,
2013 and it was stated to me that once I completed my 30 day training that I would
get paid. I did the work that was required of me but I never got my paycheck. It
came to my attention that this company apparently is a scam and that another
employee of this company never received their paycheck. I've called and emailed to
find out if my check is being mailed to me or if it already has been mailed out but I
haven't gotten a response and its been over 2 weeks. In my employment verification it
states that once my training is over I would be paid $1700.00 and that I would get
paid a salary every week. I ended my state benefits because I finally thought I had
a job and now to find out that I've been scammed and not getting paid isn't right. -- Additional Comments: I want the $1700.00 that I'm supposed to get.
BBB FL Clearwater
Texas
$2,569.00
After working months and spending thousands of dollars to try to get this business
working as advertised it is not. The products sold, events, weekly webinars and
constant emails high pressure you in to buying all of the products. I have tried
several months and spent hundreds of dollars on advertising, paid for events, setup
websites, paid for email campaigns and signage and this is not working as
advertised. --- Additional Comments: To date I have paid over $2569 in fees just to
Empower Network and thousands of dollars on outside advertising recommended in the
training. I am seeking a refund of at least the fees paid so far $2375.
50642861
BBB FL Clearwater
$45.00
Hello Everyone, I Warn u all EMPOWER NETWORK Is SCAM because this is
deception. Its only Abuse,Mental & Emotional Harressment, if u paid them for
50868259
65
any product quite frankly u totally waste ur money for a no reason.. at the end :(
''''LIKE ME , YOU ALL WILL GO THROUGH THIS HELL '''''
IF U GET
TRAPPED IN THEIR DECEPTIONREGARDSSTRAIGHT PERSON (YOU!!! DONT
BE DECIVED)THANXProduct_Or_Service: VIRAL BLOGGING & AFFILATED
SUBSCRIPTIONS --- Additional Comments: DesiredSettlementID: RefundI WANT
MY COMPLETE REFUND OF 45 DOLLORS ... MY ACCOUNT NUMBER IS
GIVEN BELOW, SIR IM FROM A POOR FAMILY THEY FARUD WITH ME AND
TAKE MY MONEY, (((BECOZ OF THESE LAIERS FARUD SCAM PEOPLES TO
GET RID OF ANY FURTHER SUBSCRIPTION CHARGES I INFORMED MY
BANK AND CANCELLED MY THAT CREDIT CARD WHICH I HAVE USED ON
THAT WEBSITE)))CONTACT ME AT MASTII786@GMAIL.COMTHANX U
GUYS FOR A SUCH GREAT SUPPORT.. THANK U THANK U THANK U SOOO
b(6) NOb(6) SORT CODEb(6)BANK b(6)
Washington, Attorney General
Washington
My daughter almost got pulled into this companies Ponzi scheme. I did lots of
research and no real product is offered but just selling hype. During my research I
have come across 100's of complaints of people that have invested literally
thousands of dollars they really couldn't afford and when they failed were told
they didn't give it their all. Below I will provide a link with some feedback on the
program which list just a few of the complaints I have come across.
http://workfromsomewhere.com/empower-network/. I was wondering if you folks
could look into this in the hopes of stopping this company from taking money that
people can't afford for a non product. It's unethical and pathetic that a someone
would do such a thing to people who are struggling to make it. Thank you so
kindly for your support. --- Resolution: Resolution-CLOSED
INQUIRY/INFORMATION --- Status: Closed --- Estimated Savings: 0.00 --- Actual
Savings: 0.00 --- WAG Resolution Date: 6/25/2013 11:58:38 AM
51639967
California
This must absolutely be stopped. Empower Network hides behind the guise that
it's "selling products". It is a pyramid scheme that is hurting people. There are
thousands of fools believing in the mirage of riches and absolutely unethical claims that
can never materialize. The pitch video promises 100 commissions (how can any
legitimate business sustain itself paying 100 commissions? Its absurd, and people are
falling for this by the thousands) from people throughout the pyramid downline
(http:mytraffictsunami.comopportunity). The entire business model is predicated on
recruiting people to put them through the sales funnel, buy a blog (you can get a free
blog on Wordpress or Blogger) that will then help them recruit other people to buy into
all the fees that pay 100% to the top of the organization. Even the 100% commission is
a scam. You have to pay "merchandise fees" on anything you sell. Watch this video to
understand more about the logic of the scam http:youtu.bexDFDsu0_eWs. This is
utterly shameful and downright fraudulent.
46074145
48010664 Washington, Attorney General
Texas
Just basically want to know if "The Empower Network" is a legal pyramid scheme
or illegal? Expected resolution details: prove they comply with multi-level-
66
marketing laws --- Resolution: Resolution-CLOSED INQUIRY/INFORMATION --Status: Closed --- Estimated Savings: 0.00 --- Actual Savings: 0.00 --- WAG Resolution
Date: 5/3/2013 2:43:31 PM
North Carolina
Empower Network,LLC
Internet/E-mail
This company needs to be thoroughly investigated and shut down there are
tesn of thousands of people being hurt financially....if there ever was a Pyramid
Scheme, this is it.... D***d W**d and D***d S****e are the poster boys for Scam
artists as is the MLM Network Marketing Industry... Was unable to enter my
telephone #.... it is 828-989-****
www.ibosocial.com/BruceDeery/pressrelease.aspx?prid=235669 This article was
prompted by what I know about Empower Network.... Here is their latest Income
Disclosure statement http://www.empowernetwork.com/income.php
47087477
Empower Network/iPAS Business
Internet/E-mail
$0.00
Ostensibly, the product sold in this multi-level marketing scheme is internet
marketing software. However, the product is explained only vaguely and
deceptively before purchase. The product is really illusory. The software is
technically a "product" in form, but in substance is simply an excuse to evade laws
against pyramid schemes. Really what this company is selling is recruitment. They
ask you to pay an initial fee of $25 and then a monthly fee and you get commissions
based on your recruiting.
48509838
England
Empower Network|Hand Of Heaven
I Initiated Contact
$70.00
I did a lot of research after cancelling my membership account with
"Empower Network" it appears that they have taken and implemented the same
"Pyramid Scheme" concept from the "Hand Of Heaven", another Multi-LevelMarketing Business Ponzi Scheme - http:www.handofheaven.com When I first
joined with EN I noticed I went through a lot of sales page videos that I was constantly
bombarded with right after already paying the "starter fee" to get in. But I did not pay
too much attention to the further sales video after making the payment, although when
going through all the "CLAIMED" training videos, after I finished watching them all, I
suddenly realized that they were not training at all but "actually more indirect,
subliminal sales videos to lure more money from you with a few motivational
speeches and success stories here and there as a cover-up, to hide away away their
true intentions" - "THIS IS DECEIT AND A COMPANY LIKE THIS SHOULD
BE SHUT DOWN COMPLETELY!!!" They clearly, purposely did not want to
mentioned their hidden fees and up-sells beforehand, after paying for the starter
package for a mere simple blog which you can get elsewhere for free, then they reveal
they will only teach you "The Actual Training Methods" to help market and promote
your product or service "ONLY" when you buy "ALL Of They Products" as they claim
that is the full training support of a total cost of $5,000+. This goes to show how
misleading their "Introductory Sales Page" is and makes you wonder would you really
get at the end of it if you did supposedly purchase all their products. Lastly after
continuing to do further research into this organization Ive found out Empower
Network has been de-ranked from the Google search engine and been taken off
and been blocked from popular social media websites Facebook, Twitter, Youtube
46489336
67
due to their service being verified as spam! To my surprise in more of my research
Ive found out that Empower Network is trying to sneak their way in to people online,
through the use of other "Internet Marketing Product Programs" like "Instant Payday
Network" as mentioned above being banned from reputable search engines and social
networks. Please help put a stop to this organization before it gets out of hand to further
support my complaint Ive enclosed links below of 3 reviews that further explains in
more depth of why EN is a scam: http:waystoavoidscamsonline.comthe-empowernetwork-ripoff-dont-buy-into-the-hype http:www.a
voidonlinemoneyscams.com201306empower-network-scam-is-it-really-worth.html
http:www.avoidonlinemone
yscams.com201303jeffbuchananinstantpaydaynetwork.html
EmpowerNetwork
Social Network
$0.00
This complain is being filed on behalf of the thousands of people who have been
defrauded by a pyramid scheme operating under the brand name, Empower
Network. The scheme was launched sometime in late 2011 and has grown to be a
problem. It is everywhere now, plaguing Social Networking sites and becoming
increasingly annoying, as well as blatantly illegal. A very well documented Expose
can be found at the attached link, written by a professional lawyer and consumer
protection advocate named Jason Jones. http:saltydroid.infoempower-networkrevenge-of-the-wussies Zeek Rewards was recently shut down for being a pyramid
scheme, and Empower Network is certainly one of those schemes. Please take this
complaint seriously and begin your investigation with the attached link. I am
certain that you will find its contents more than adequate to warrant an official
investigation. Thank you
47880484
Internet Crime Complaint Center
New York
EmpowerNetwork/tsunamirobot nad
Internet/E-mail
$145.00
NOTE: To prevent interference with pending law enforcement action, prior to any
investigative action, please contact the IC3 at SEARCH@IC3.GOV. Please check the
"CSN Record Details page - Data Reference field" link for further details on IC3 data. -- Incident description: To whom this may concern: I am reporting as fraudulent and
asking for help in getting back my money from b(6)'s Tsunami Robot, b(6) as well
as, The Empower Network. I purchased tsunami robot (I believe it was in June or July,
this year)with the hopes of changing my life situation because that is what the video
said it would do. b(6) promised to help step by step until I reaching the first $10,000.
Then, I had to join Empower Network which the robot funnels. I wanted to show how
much I wanted this and how determined I was, so I borrowed the money (which of
course, is now past due), as did, supposedly, others, who are now enjoying success. I
paid b(6) $25.00 I had to pay EN $19.95 and then $100.00 to be at that level where I
could make 100% profit. A total of $145.00. After that, it would be 145/mo. I was
having great technical difficulty getting to my first campaign on my own. First I had
sign up problems for over a month, with both TS and then EN. Then, I asked for help
with my very special problem- I have an eye muscle disease and cannot focus, so I
do not understand what I am reading. This has never been an issue because
someone is always willing to help. NOT THIS GROUP! They have no time to
help the way I needed it. I asked if someone could walk me through it (as promised)
and then asked if they knew someone who had already done it to help and I was willing
43793467
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to pay whoever helped, once I got going. I also told them of my desperate situation.b(6)
passed me over to his partner b(6) who proceeded to tell me, to stop trying to dabble in
making money on line and go for social services, get debt counseling -he has no time
for me and I should heed this. I then contacted b(6) for help as my leader and again he
passed me over to *** who said he stands by his decision for my best interest and this is
a business ,not a hobby. Well, it took so very long to get this thing going, just to be able
to log in that I had to leave the house I was living due to a death. Had I been making
money, this would not have happened. I do not have debt and I was working through a
government program and my 4 years was over, that is why I lost my job. THIS was
supposed to be my new job! Regarding EN: This is fraudulent because In actuality,
you do not make 100% because you only get paid every 1,3 and I believe every
2nd or 3rd fifth sale. You have to give up all the rest of your sales to others. EN
does not give refunds if you are not happy. I thought everyone who sells anything
has to give a refund, if not happy! They said it was up tob(6), who did say there would
be a refund, if unhappy. I asked for a refund and no one will respond. I do not believe
that Ian had the right to talk to me that way, as he did not have all the facts and even if
did he still had no right.. And even at that, all he had to say was, sorry, I have no
interest. I believe this was all(especially videos) very misleading (helping you step by
step and making 100%) They were paid and did not do what they promised. I believe
since it did not work for me, for whatever reason, I am entitled to a full refund. EN
owners are David Sharpe and David Wood from St Petersburg,
Fla.(empowernetwork.com) b(6) and b(6) I wrote a few emails and gave them the
opportunity to make it right but they have totally ignored and disregarded me, so I feel
they have had enough time. I hope you can help me get my money back. Thank you.
b(6) POS PURCHASE EMPOWER NETWORK LLC EMPOWER NETWOR K LL
ST PETERSBU
EVOLVE HEALTH:
46839353
North Carolina
Evolv Health Phone Call: Mobile/Cell
$1283.00
We joined this co. under the understanding that our sponsor would be helping us. In
this company you start out with 2 legs. The co. had told the sponsor that they would
give him so much money in one leg to where when he recruited people he would be
making money, he would not have to wait until he built his other leg. Our sponsor in
turn said that we would be placed at the top of his leg and then when that leg reached so
much volume it would be placed in our second leg. Everything seemed to be going fine
at first but then into June our sponsor seemed to not contact us very much. We do not
have a down line on either leg. We have one person whom came in but was just to lock
in a spot but the product was shipped when they were not supposed to and trying to get
credit back from them on that part as well through the company. As of July 9th, 2013
our sponsor told us that he would not be building Evolv Health that they took back the
agreement he had with them. Also his upline was leaving the company. I have no
contact with my upline and do not know what will happen since I have no contact with
who is my upline.I do not have anything in writing. I did receive one commission
check in the amount of 198.00 that has not been cashed because the product should not
of had been shipped and charged on to the persons account. The product was shipped to
me and I was told by my upline that if I returned it to him I would be credited 60.00 for
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shipping. I wanted to refuse it directly with UPS but was told I would be reimbursed
my shipping charges. Which I have been informed by the company that will not
happen. The upline is trying to get the credit for the product that was shipped without
approval. I want to know if I have any legal recourse or do I just take my losses and
walk away? I know this is confusing and hard to explain in writing and I should of had
known better. Thank you, b(6)
46779234
BBB TX Dallas
Texas
EvolvHealth, LLC
$167.86
This is a billing issue.I joined this company as a promoter in April, 2013. Almost
immediately I decided this would not work for me so I called their customer service and
asked that any future autoships be cancelled. I was not told at that time that they had
already shipped out an order and charged me a monthly fee as well for their website,
otherwise I would have asked for a tracking number and I would have refused the box
and sent it back (I did not receive an email with tracking info). A few days later some
charges appeared on my credit card so instead of calling Evolv, I called my credit card
company to dispute the charges. After doing their investigation, Evolv provided them
with proof that the order was shipped and delivered. I never received a box from UPS
and have since called UPS to put in a claim. I recently called Evolv and they say
because I broke the terms and conditions and did not call them first to file a complaint
and instead called my bank, they terminated my account (which is fine with me, I don't
want anything to do with them), but they also will not cooperate in returning me my
money for the products not received and the website that I never used. Please help.
They are not cooperative in any way the times I have had to call them on the
phone. They have terrible customer service. --- Additional Comments: I just want a
refund for the $167.86. I would love to get refunded for the $500+ I paid them to sign
up but I will settle for the $167.86 since I never received any products nor used the
website.
47115980
BBB TX Dallas
Texas
EvolvHealth, LLC
$1130.39
refund promised has still not been refunded back to bank.initial purchase of product was
05/31/2013. call was made on 06/10/2013 requesting steps to return products per not
satisfied with products. 06/12/2013 product was mailed back to company as was
prompted. tracking numbers b(6) and b(6) verified returned 06/18/2013. have called
numerous times to confirm they have received product. they stated they received
product at their warehouse location in GA. 06/20/2013 spoke with Avery from Evolv
Health. he stated that the refund was processed. called my bank and no refund was
ever placed. Avery stated he would have finance department get out refund. Avery
promised would call back with verification that refund has been placed. no phone calls
were ever received or emails received. before got of phone agent did verify phone
number and email and all was correct on account. 06/27/2013 11/15am called evolv
Health again. sw Liz M****a first and said she would have follow up in place.
requested to speak with management but refused to let me speak with management
since 'in a meeting' called back 06/27/2013 at 11:30 spoke with Avery again (same
representative spoke with last week) stated that he has been trying to contact me to let
know everything was taken care of and refund was provided on 06/18/2013. Did
conference call with bank and they never received credited transaction for amount
1130.39. Agent said that he had left messages to a completely different number that
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was not on account and read off a different email address. asked to speak with his
manager and refused to let me speak with management per 'in a meeting' refused
to give me phone number to manager and gave me wrong email address to his
manager that I could work directly with. All I want is to have the refund provided
and to completely forget about this company and their terrible customer service. --Additional Comments: I want to be refunded what Avery said was coming back to me
the 1130.39.
47530062
BBB TX Dallas
Kansas
EvolvHealth, LLC
$707.87
Evolv's e84challenge is a scam, misleading and false info. Told a refund if folks not
satisfied with results after 3 orders,then lie out of it. On March 19, 2013, I began
my e84 challenge. I trusted a dealer who told me that I would be able to purchase
and try Evolv's products and if I did not lose weight in 84 days, my money would
be refunded. I trusted the dealer. She helped me to register my challenge online
and I began to purchase the products. My first order was for $249.72; the second
was $203.21, the third was $204.59. A $50.35 order was also made for a total of
$707.87.After the third order, I had not lost any weight, so I contacted my dealer
and was told to register the final form online - which I did.After several attempts
to communicate with Evolv, they emailed me today to say I was denied any
refund.I called them and after speaking to two people was told that I had been
given misinformation from the very beginning and no one really explained the e84
challenge fully to me. It seems I & the dealer helping me registered at the wrong
website so therefore it was not valid.I have no recourse but to file a complaint. I
am a senior citizen and can not go to a lawyer for help. I took the challenge
trusting that my money would be refunded if the products didn't work. I should
have known better, but I trusted the dealer and the word of Evolv. They are
nothing more than a scam and their word, or written word, is not to be trusted. --Additional Comments: I would like a refund of $707.87 for products ordered taking
Evolv's e84challenge.
FHTM (Reference numbers not included and little highlighting
because the company was shut down by authorities in 2013):
California
FHTM - FEDERAL TRADE COMMISSION
I Initiated Contact
$0.00
Restraining FHTM has caused many of us working our business
to really question how business should be done. In traditional business we exchange
money for a product or a service. And if I wanted to discount or give a Referal fee to
my customer.......is FHTM any different. Did some FHTM reps not go out and market
their business and then complained because FHTM did make them any money? The
FTC has takin money out of allot of reps lifes who have worked FHTM to the point of
this is their sole income. Why are MLMs looked at with such scrutiny? Anyone starting
up in any business should know that 2 out of three business fail. No different with
MLM reps. I understand protecting people from scam artist and making sure companies
are operating with in guidelines. If FHTM is operating outside of those guidelines then
lets make the corrections and move on with business. But to come in and shut all the
representatives nation wide ....... Seems very drastic and someone and the FTC should
71
be held accountable for the money lost to all the families relying on the income they
have worked so hard for. This is a complaint for all those involved with the proceedings
of the accusations of FHTM being a scam and or a pyramid scheme, that when they
have been proven in the wrong that they should be charged with slandering. Its hard to
have faith in a government that can shut down a business based on information that has
not been verified. I would like to know who we can take this to for further
investigations. I will be sure to forward this to my congressman too! Looks like some
young bucks trying to make some money for their state and or a name for the selfs!
Crooks! Government crooks! I thought the government would help create jobs not
destroy them! How do your legal people sleep knowing thousands of FHTM reps were
expecting a check this week and now they dont know if another check is even coming.
How can we stop this kind government?
FTC Call Center
North Carolina
FHTM
Internet Web Site
$99.00
Consumer reports he has an issue with FHTM (Fortune High Tech Marketing)
Consumer was advised that the company was shut down by the FTC.
New York
FHTM
In Person
$1100.00
Lost all of my money, didnt make any.
California
FHTM
Actually this is a complaint about the FTC in
regards to your rediculous claims regarding FHTM.We have been a part of this
company for over a year now and we have made a very good income by following the
guidelines presented to us upon our joining this amazing company. My wife and I have
built a very good customer base with Dish Network, Xoom Energy, Cell phones, etc
and have been able to help several others do the same. I just dont understand how this
government agency can think the best way to investigate a companies procedures are by
freezing its assets and shutting them down which in turn means that thousands of hard
working families businesses have been stopped as well.I own and operate a mechanical
contracting company in Fresno, CA that I have been a part of for 26 years. Our journey
with FHTM was began to make some extra money and build a second revenue stream
for our family and that is exactly what we have done. Its hard to find fault in that! For
somebody to open a business for $250 then $15 to set up your web site and operate your
business at no cost until you renew the next year seems pretty amazing to me.It really
seems the FTC jumped the gun on this one and its quite a disgrace to know how many
families lives have been destroyed by this as well.b(6)b(6) and the rest of the FHTM
staff we have been able to meet since our journey with this amazing company began
have been nothing but professional and have become part of our family as well as
thousands of other families around the world.If there are any crazy things going on out
there by independent reps of this company then those things should be handled in a
serious manner but to hold a whole company responsible and hurt as many people that
you have in this process is a travesty.This in my mind is similar to the gun debate we
find ourselves in presently. No matter how many gun laws are in place the bad people
will still find a way to get a gun if they desire to do something bad. The answer isnt to
shut down every gun manufacture. Just like the answer to what ever has started this
FHTM inquiry isnt to shut them down and hurt people around the world in the
process.What ever happened to innocent until proven guilty??It seems the FTC has us
72
as guilty until proven innocent.This is a prime example of a complete abuse of power by
a government agency!!From a hard working and very dissapointed American
Citizen!!b(6)Proud FHTM Executive Sales Manager
Tennessee
FHTM
In Person
$1677.00
Due to not making any money, I
also have been charged $171.00 worth of overdraft fees for the merchandise I had to
buy monthly to stay active. I contacted FHTM last Friday to cancel everything and to
send back True Essential products to get a refund thru the buy-back program. I am
mailing the cancellation form today, and the unused True Essential mdse. that I bought
as a monthly requirement also to hopefully get my refund as promised.
North Carolina
FHTM I Initiated Contact
$2500.00
I was initially contacted by a coworker that recruited me. She introduced me to the
people that became my upline and through several meetings and trainings encouraged
us to get a bundle (monthly fees of over $100)and recruit. They also promised that if we
showed up to trainings we could grow (recruit) a big team and make alot of money. I
came to several meetings faithfully for 2 years. I was only able to recruit 1 person and
that 1 person recruited about 7 people. I made very small commissions like usually $3 a
month and I insured [assured?] that myself and everyone on my team purchased a
bundle (monthly fee) which is suppose to be a bundle of products and services that
equal 10 points of fhtm’s point system. Other people received bonuses of $100 per team
member as long as they had personally recruited at least 3 people and grew out to a
minimum team of 12. The commissions for the products and services was very minimal
and you would have to grow a very large team of thousands as leaders put it in order get
anything from it. As many leaders put it, the commissions are your retirement
money and expect to take many years to build it in which you can stop recruiting.
Although FHTM did pay commissions as long as you maintained a few products and
services, most money was earned through recruiting as with all MLM companies I
thought. Yes I had to pay over $100mo to even earn the $3mo. I also paid for services
like my sale phone and Dish apart from the bundle. Arent all companies guilty of this?
You never make any real money unless you recruit. Show me a company in which
I can just sale and make good money and I will be the first to join! [Complainant
shows little understanding of how legitimate businesses work.]
California
FHTM
In Person
$469.00
Hello,My name is b(6), I would like to file a formal complaint. Per your customer service
dept it was told to me that this was the best way. My husband ( b(6)) and myself entered
FHTM looking for better future, the guest speaker made it seem like this was the best thing
ever. Unfortunately we were tricked into filling out the paperwork with our card details
informing us that it would be a one time fee to enter. Never did the speaker (Juan Martinez)
tell us we had to pay a monthly fee, plus purchase products from your company. He said
nothing but lies and omitted very important information. While checking my bank
statement I noticed that FHTM was deducting from our account automatically. In which to
the best of my knowledge ever gave that consent. My husband called Mr. Juan Martinez to
inform him we do not want nothing to do with your company due to lies he said he will call
the company to take us off the program and no longer get billed. It has been months now
73
that passed and we are still being charged a monthly fee. We called Mr. Juan Martinez to let
him know. He said he will investigate but time goes by and we see no results. Now I ask for
a full reimbursement of the money that was pulled out of our account with NO
authorization of my husband or myself. The money was taken from our Credit One Credit
card. Please contact us to give you our bank details or card details for the return. I do not
want to take this case any further and wish to resolve it with this letter. b(6) b(6)
California
Fhtm
Through continuous phones calls in 2012, he
promised one time website fees forever, promises were made for commissions on services
purchased for the life of that contract. He has "buried" the company without any
information to us, yet we continue to pay these monthly service contracts. Fhtm owner has
only informed national team leaders and those leaders in California have not informed
lower business owners. They are claiming merger with another company and charging a
startup fee. Theyre padding there pockets and not informing the down lines of what has
happened and recruiting into a company by telling them its only one dollar to get in and
then telling us its actually over 300. There has been no information on where the
commissions go after the March court date. Ive spoken directly to our executive manager
who traveled to Lexington this week and asked her direct questions, to which she has said
fhtm will be no more in March pending the court date. Still no answers
Florida
FHTM
In Person
$264.00
I too feel that I may have been a
victim of FHTM. When I was recruited, I was told that all my existing household services
(cable, phone, Internet etc) could be transferred over to my own FHTM account so that I
would be the middle man receiving commission off of my own bills, while keeping them
still signed under all the existing carriers like Bright House, Clear, Sprint and Verizon. I
was told that nothing would change with these accounts, only that I would become the
middle man being paid commission on my own bills instead of it going to someone else.
When I actually joined FHTM, some of the companies mentioned did not provide the
services that I had (through their website), and those that did were more expensive than
what I was paying. To date, I have paid over $250 to FHTM and have not made anything. I
was later told that the money would be made through recruiting others and building my
line. By God’s grace, I did not recruit anyone.
Tennessee
FHTM
In Person
$489.00
I would just like to get my money back that i put into this company. I am also sharing
this with those that signed up.
Mississippi
FHTM
Unknown
$96.00
FHTM and its affiliates Modofy Wireless
(now Genesis Communications) and True Essentials took money from my bank account
on January 28, and again on March 18, 2013 for products and services. Unfortunately,
you the FTC raided their offices and shut everything down on January 28, 2013 leaving
me with no products and services although money was taken from my bank account.
FHTM also sent me my check which I cashed 2 weeks prior to your raid, that
BOUNCED after your raid!! I do not know the reason for your raid nor do I care but I
do expect to be paid back 96.00 from True Essentials for vitamins I did not receive,
29.99, for a phone that was disconnected last month due to your raid, yet money taken
74
on 3182013 and the phone is still disconnected. Genesis Communications says they owe
me nothing and they did not take the money although I do have proof that they did. I am
accusing FHTM, Modofy Wireless/Genesis Communications, and True Essentials of
deceptive practices, fraud, and theft of funds. I also want my money back!!!!!!!!
FTC Call Center
Kentucky
FHTM
In Person
$697.00
Consumer is former representative for FHTM. She spent $299 to join to join in 2009.
She states that the company has been closed down for being a pyramid company. She
spent $199 to renew for two years. Consumer has other charges for travel and other
products she spent.
North Carolina
FHTM
In Person
$2000.00
I stayed with this company for two years and did not make any money but put money in
every month. I recruited people to get to the next level and still made no money. How
can I take part in the lawsuit against FHTM?
FTC Call Center
North Carolina
FHTM
In Person
$8000.00
Consumer staets that he worked for FHTM
for 18 months and saw a story on the News about them. The news story was saying that
it was a pyramid scam. Consumer started to pay $342. Then continued to pay money to
keep active as a member. When he got a higher leve he had to [pay] $180 per month.
Texas
Fhtm Mobile: Text/Email/IM
$486.00
I was contacted by an old co
worker, and was asked by him to meet up for lunch. He said he had something very
important to discuss, thats all he said, gave me location and hung up phone. I met him
at restaurant he then asked me if I trusted him. I said yes. He than told me what if he
could turn my $250 into $600. I said ok. He told me to give him my credit card info
and sign form. he asked me again "do you trust me". He then told me to invite three
people to next meeting. I was charged $249.99 for sign up charge and $235.85 for
products that I was told to sell not buy. I found out the next day that the company was
shut down. This company was told to stop doing buisness on 1/24/2013 and I was
signed up the next day. I would like my money back in full.
California
FHTM
Phone
$500.00
I just feel that I was not given all
the facts about joining this company, I dont even think that the person who hired
me was aware of what was really going on. I was skeptical to sign up in the first
place, then I heard about FHTM shutting down the business, and I do not know if they
have started doing business, I cant find out any information. I am just glad that I didnt
hire anybody, and that I didnt do much business with them. I am just wanting to get the
$500 back that I spent to join the company, I do not want anything more to do with this
company. Thank you b(6)
Florida
FHTM
Internet/E-mail
b(6) first signed up my
wife,b(6), I was signed up under my wife and so was my sonb(6). b(6) signed up under
one of us so that b(6) could make Regional Manager plus we had to buy a lot of
75
products that we ended up disposing of. b(6) & I live together, her cell isb(6) and
her email is b(6).. PS9000: FHTM Pyramid Scheme Other-Other Update
New York
FHTM CENTRALFORTUNE HI-TECH MARKETING
In Person
$835.00
WHEN I CAME IN THE BUSINESS , I WAS ASK FOR
450.00, THEN I HAD TO PAY 57.00 A MONTH FOR WEB SITE AND THEN 29.00
PLUS THE 57.00 AND THEN I PAY 14.00 FOR THE YEAR
Texas
FHTM Fortune Hi Tech Marketing
Phone
$300.00
I was a representative for Fortune Hi Tech marketing beginning in 2008. I knew
shortly thereafter that I had been part of a scam. Everything seemed legit until I
noticed that I never made any money except if I signed up people. At that time I
canceled my account. I do not blame the representative, a friend, who signed me
up. But I blame FHTM for selling this scam to us all.
North Carolina
Fortune Hi Tech Marketing
In Person
$499.00
I paid $499 to be in FHTM. I also spent a lot of additional money travelling and putting on
presentations, lunches, etc. How do we go about trying to obtain some of this money back?
Missouri
Social Network
$419.00
Was conned in to join this company saying that I would make money and have
people ordering from a Webster and get money back which I had people order
never recieved any money and never made anything off of this lost my money all
the way around, cant remember the mans name that came often to do meeting
here in Hannibal Mo, joined under someone do everything faith full never earned
anything lost what money I had that I didnt have to give they made everything
sound great but it was all for them to make the money, I still have the emailw from
when I signed up with them which helped me to fill this out got my rep Id# if need that.
would be great to get that money back that I waisted in hopes of making it big with
them, cause at the time the way they made it sound we would be making money and
that was all I had at the time took a big bargain with something I didnt have. thanks for
this in hopes of getting my money back for something that was not right. the amount of
money may have been more than that it was the amount I signed up with then the
amount of the website for 3 months still have email from when I cancelled that as well
Illinois
Fortune hi tech marketing
In Person
I would like just to have my money back thats all
$440.00
North Carolina
In Person
$350.00
I understand that the company FHTM has been shut down. Im wondering if people such
as myself can recover lost funds. UPDATED:02.19.13 Consumer called back with
additional questions. b(6)
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Oregon
Internet/E-mail
$574.00
I was told this is not a pyramid scheme yet pressure was applied "in order to make
maximum income" to recruit other members. I've recruited no one and have made
$0.00 despite honest efforts to sell "products" that are not affiliated or in contract
with FHTM (example: verizon, dish network) I would like a full refund of monies
paid. I'm a single mom of a disabled daughter and was looking to make a better life for
us. I was told this business could be passed on in my will, so that those who
survived my death could receive the gratuities and be the business license owner.
My money paid supposedly gives me license to do business in U.S.A Canada and U.K
Georgia
Fortune HI Tech Markting FHTM
In Person
$900.00
You
currently have law suits against FHTM and its owner in Minnesota and other
states. A lot of people were taken by this scheme in Bartow County and the
counties around us. they told us if we put in 250 and bought so much product
along with selling their services, and recruited new members we would make
money, never happened. Would like to know if we can get our money back along
with the law suits already filed.
FTC Call Center
Kentucky
Fortune High Tech Marketing
$1000.00
Caller receive a call offering to be a rep for their company to offer
services as to wireless,Internet and was asked to pay $299.00 per each family
member which were 4 and had paid. caller was also supposed sigh up other
consumer whichwas done ,but no money was ever paid and had read in an article
about these pyramid Schemes and wanted to report it
FTC Call Center
South Carolina
In Person
$1500.00
Consumer was a representative for the Fortune High-Tech Marketing company,
which is being investigated by the FTC. He was introduced to the scheme by
someone, and payed around $1500 over the course a little over a year.
Florida
Internet/E-mail
$2000.00
Was recruited by a friend to program. Realized I was was not going to make money with the
program so I stopped but still used the items I purchased each month. Called on January 8 and
asked to have payments stopped. Unauthorized charge went to my account on 1302013
Ohio
I Initiated Contact
$3841.00
I initially contacted the company representative, who was a real estate
agent, when she told me she could make $40,000 a month marketing for Fortune 500
companies. When we talked, the concept was supposed to be that I could recruit
representatives and sign up people for services such as electric, natural gas,
Internet, Dish TV, cell phones, and get paid monthly on the residual income. As I
recruited people and told them the same concept, we did not get people to sign up
for the services. In order to get paid, we were required to obtain 5-10 customer
points. If we couldnt sign people up for the services or products, we had to buy
77
products and services to earn the points. I paid out hundreds every month to
receive commission checks on the services of $10 to $25.The people I recruited had
the same lack of success.When I got into the company, the cost was $99 for
processing. In the fall of 2012, the price was raised to $249, with a renewal fee of $249
each year. When I checked on other companies, I did not find renewal fees.
FTC Call Center
North Carolina
I Initiated Contact
$1161.00
Consumer has called the State Attorney General. A friend of consumer told him about
Fortune High Tech Marketing. Consumer was promised to make more money by
bringing other people. The more people he brought, the more he earned. Consumer
had to pay a monthly fee of $129. Consumer reports it's a pyramid scheme.
Florida
$905.00
My complaint is that I feel like the company lied to me and promised all sorts of
monetary gains. After spending nearly $1000 I have not received any money from
the company or help from my sponsors. I believe that this company is a pyramid
scheme and they are more interested in recruitment of people then selling
products. I was made to believe that FHTM was affiliated with the products they sold,
but in reality, they are not. I am seeking reimbursement from the money that I put up
front and have paid over the last five months
Michigan
I Initiated Contact
$250.00
I understand FHTM has been shut down. I paid the initial fee years ago to "join" and
only lost money. I also participate in the bsprewards.comfortune mall and had at least
$50 left in there to spend which I am now unable to spend bc the site has been shut
down. There is no explanation on the website. I also had to buy vitamins to try to
make money and switched my cell phone to "make money". After a year, they
stopped their agreement with the cell provider and I did not make any additional money.
Basically I lost money and would like it back.
California
Internet (Other)
$100.00
I am complaining about Paul O*****n & Noah P**m & Q***g of FHTM Pyramid
Scheme and false promises to their workers. Also I want them to return my money
back to me.
FTC Call Center
Texas
Social Network
$380.00
The consumer states he was approached by Fortune High Tech Marketing. He paid
them $400 and a week later he was told that the company was shut down by the FTC.
The erson who recruited him told him the FTC would give him a refund. He states
someone on his facebook page was talking about this company.
78
Texas
Mail
$600.00
I saw very little money made from the service that Isigned up for and there was
very little money to be made without signing up representatives.
New York
Fortune high tech marketing
In Person
$1300.00
Money is being taken from my debit card monthly, I have attempted on several
occasion to terminate agreement with no success, the numbers for the company
has not responded. I have not maintained a working relationship with thyme, no
activity on my account for 10 months, also I never received a payment for my work.
Texas
Fortune High Tech
Marketing
In Person
$695.00
This company knew that it was in trouble when they convinced me to sign up and
pay to join. I did not get my points in the first month, so they charged me again
$99.00 for December and January. I never made any money. I am out at least
700.00 and I am very disappointed that they would allow me to join when they knew
they were in trouble. I would like the money back that I have paid in.
FTC Call Center
South Carolina
Fortune High Tech
Marketing/FHTM
I Initiated Contact
$249.00
The consumer has a complaint against a mulit-marketing company, Fortune High Tech
Marketing/FHTM, she was a sales rep for the company. She has paid money upfront to
them for a start up fee.
FTC Call Center
Kentucky
Fortune High Tek Marketing
In Person
$299.00
Consumer signed up with Fortune High Tek Marketing and it was a ponzi scam.
He paid them. Then he sold the product and never received his pay. Consumer
wanted to report it as fraud.
FTC Call Center
South Carolina
Fortune Hight Tech Marketing
In Person
$606.00
Consumer has a complaint agasint (FHTM) Fortune Hight Tech Marketing.
Consumer's mortgage broker's wife asked consumer to join the company to make
money selling products (vitamins, lotions, fatials) and recruiting people. Consumer
went going to get commission to signed people up to work the phones. Consumer
had to pay them $249.99 for a year memebership and $218.33 for one month. a
webpage. Consumer paid monthly charges for $106.07 and $31.70 for Later,
consumer found out it was a pyramid scheme and the FTC shut them down.
FTC Call Center
California
Fortune High-Tech Marketing
Phone
$700.00
Consumer had some recent issues with Fortune High-Tech Marketing, who the FTC has
taken action against. She has paid the start up fee and the monthly fees every month,
but they owe her $360 that she has not been paid.
79
Ohio
In Person
$830.00
This company sold me on the "fact" that they were NOT a pyramid scheme yet they
ran solely on commission from bringing in more people underneath another person. I
invested a lot of money into this opportunity only to find that I would not be paid for
months and when paid it was never over $25. In order to keep an active status I
needed to pay a monthly fee of 56.99 and maintain a certain amount of points in order
to get a commission. Their promises of residual income was never to be seen by the
people who brought me into the company so I tried to be smart and relieve myself of
any further expense toward the work of this company. I feel it is highly unfair to the
people who invested in this company that they were not duly rewarded for the hard
work and time they put in. The pitch was to help people save money and at the same
time help them earn money in surplus. I certainly never saved any money and
certainly never made the money i was promised i would make.
FTC Call Center
South Carolina
In Person
$0.00 Consumer
received an email about how to get a refund from the Fortune High-Tech Marketing.
She called to make a complaint about them since there was a lawsuit against them.
Fortune Hi-Tech Marketing
North Carolina
In Person
$549.00
North Carolina
In Person
$299.00
I attended a meeting held at our church and was presented with a very convincing and
sophisticated proposal. It involved well known companies products andor services. I
was asked to recruit new members and sell their products.. PS9000: Fortune Hi-Tech
Marketing SCAM Other-Other Update
Texas
In Person
$850.00
I was asked to pay a initial $99 plus as I understood at the time a one time purchase
bundle for $250. The two Executives that explained this business two me are D***a
and R*****d M****a. They explained I would be able to make a substantial amount
of money with day to day products and services, that this was the main way to make a
profit. They also proceeded to tell me the more people I recruited the more I would
then profit off their products and services as well as begin receiving $100 dollars for
each person that signed up. If they were to puchase a bundle I then would get an
additional amount. After so many recruits I then would recieve $200 plus product and
services. Mr. Richard M****a went as far as showing me his bank account where it
showed he was making thousands each month!To make the offer even better that
mouth there was a special...recruite so many number of people and we would recieve
a $300 gift card!! After moving up in just a about a month I became very excited with the
amount i imagined through my calculations i had earned! To my surprise as I had not been
told the bundle i purchased for $250plus tax was debited out of my account! I then
contacted Mr. M****a where he informed me In order to recieve my Paycheck for the
recruites I needed to have purchased the bundle again or have a certain about of
product and services. So in order not to be charged for the bundle the folowing month
I begain changing my cable and purchasing services while still recruiting. My second
80
month was great I had brought more people in plus had earned my $300 gift card! To my
surprise I was then charged the bundle again going into the third month. By this time
my energy level went down as my bank account went down. Every question I asked
about my paycheck to Dalia and Richard M****a were ran around. When I called the
FHTM head quarters they informed me of the dates i would recieve my paycheck and
verified that I had qualified for the $100 dollars per recruitment plus my $300 gift card!
After this my drive level went up but soon fell as The m*****s Became very hungry for
more and more people encouraging me to call old highschool friends and distant
family as i took slowed they would call and say they put random people under me to
boost my numbers...this was my first bad taste as i felt this person was a $100 i had
not earned. I then recruited another and by then did not want to deal with the m*****s so
enrolled this person myself when i sent this person with my wife to the m*****s for
training they became very upset i had done the contract without them. By this time almost
3months in I couldnt afford to be in FHTM any longer I had purchased produsts and
services and also paying the $250. Two make matters worse when I finally recieved
my "BIG CHECK" it was only for $44.00. after many attemts to recieve my gift card
I never did. Since then I recieved checks for $10 & I believe $16. For a family of 5 & me
our only bread winner i went into Debt. FHTM did absoulelty nothing it promised
and has the best Liars LIKE the M*****S to drain everything out before you are
forced to stop. I spent Hundreds on the bundles most of the services you pay im still
paying on, Gas on travel, plus FHTM advises you to have drinks and some goodies.
Not to mention the humiliation & stress of the FHTM repesentives not excepting no
for an answer and asking family & friends to trust me as they took their money as
well. I Thank you very much for your time. b(6)
Oklahoma
Fortune Hi-Tech
Marketing
In Person
$521.00
I was shown the
company by b(6). I was introduced to b(6) by b(6) and b(6). b(6) was the one
presenting the company. b(6) told me of how he made millions of dollars with the
company and after six months began making over $50,000 per month. After signing
up I asked for my Internet login information so I could start getting customers to get
services like cell phone threw me. I was told it was better just to contact those people
to get them to sign up as reps. I was told by b(6) he had really never sold any of
the services instead just seeked reps. I was also told in the initial meeting most
people make their investment back in less than a month. In addition I was told not to
talk to much about the company when I was attempting to sign up reps instead peak
their interest and let b(6) contact them to talk to them about the company.. PS9000:
FHTM Pyramid Scheme Other-Other Update
California
Fortune Hi-Tech
Marketing
In Person
$485.00
On January 19, 2013
I signed up to be a member of their organization and I was told that I could get my
money back within three days if I changed my mind ($485.47). I told them on January
20,2013 that I changed my mind and that I wanted my money back. They did refund
$249.99 right away but than still owe me $235.48. I have sent back all of the items that
they sent me, unopened. I have tried several times to contact them but they say on a
recording that their telephones are not working. Please help me get my money back.
81
North Carolina
In Person
$459.00
I was asked to join the so called "Great Opportunity" to make enough money to
change my life and be able to quit my job to pursue this new home based business.
I attended a meeting with my former boss to see what the hype was all about. I was
misled enough to actually sign up but I had to pay in the process. I paid the
$249.99 for the Representative Enrollment Pkg and then a additional $209.99 for
the Value Pack for the ability to jumpstart my new business opportunity by getting
to skip the point earning process. I was told this would allow me to begin
Immediately signing up new reps I brought into the company and I would be paid
a good amount of money into my account for each new rep I got to join ($100 per
person and then it went up as you ranked higher). We got to meet b(6) and b(6)
who were Presidential Ambassadors for this company and hear their story of how
they were debt free living a "Wonderful" lifestyle we all dream of consisting of
wealth, luxuries, dream vacations, and they even brought their new Motor home to
show off, telling us S***n had bought it for J***s birthday present with what she
made from the company as if it were pocket change to them. Looked all good and
do-able, until I tried to tell others about the so called "Business" to get my main 3
to join to make the money I was promised was harder than it appeared. I had no
luck and thought maybe it was because the Holidays (Christmas) was approaching. My
boss did get 2 to join and kept the pressure on me to do the same. I tried and tried with
no luck. Then my debit card was hit again for another $115 unexpected so I had to
figure out what was going on with more unauthorized charges. I called and was told I
was "Enrolled" when I purchased the Value pack. Nobody told me of this
enrollment. I gave my card info. and my name address, phone number and that
was it. I never received any kind of paperwork telling me what I had even paid for.
What a bunch of crap. By disputing this charge with my bank I was then kicked out of
the so called "Business". Figuring I had really been taken for a ride and just lost alot of
hard earned money I then get a text telling me to come to yet another meeting with
Josh Frank to discuss the current lawsuits. I did my research online and saw the
FTC and NC Attorney general along with others have shut the FHTM business
down as a illegal pyramid scheme. So now I would like my money back that was
pretty much stolen from me!! HELP ME PLEASE! I am sure I am among many that
earned "NOTHING" and was so misled by these people to fill their own pockets
for their Lavish lifestyle as flaunted.
North Carolina
titles are quoted and follow the complaint notes. --- County of Residence:Catawba
North Carolina
NOTE: In addition to the complaint notes
immediately below, the North Carolina Department of Justice (NCDOJ) provided
additional information in fields whose header titles are quoted and follow the complaint
notes. --- County of Residence:Mitchell
82
Ohio
North Carolina
titles are quoted and follow the complaint notes. --- County of Residence:Wake
North Carolina
titles are quoted and follow the complaint notes. --- County of Residence:Rowan
North Carolina
titles are quoted and follow the complaint notes. --- County of Residence:New Hanover
FTC Call Center
Ohio|Ohio
I Initiated Contact
$840.00
Consumer called for himself and for his wife. Consumer and his wife heard about
Fortune Hi-Tech Marketing through some friends. Consumer and his wife were asked to
pay $380 and $460 to join. Consumer's had to gather customers for services and
products like utility, internet TV, beauty care, vitamins and home security. Consumers
went to places of business from people that he knew to market the services. Consumer
made sales and he was given checks worth a total of $6001. The company had been shut
down and the checks are no longer valid. Consumer wants his money.
Georgia
In Person
$300.00
Pastor M.L. J*****n wanted to become a "franchise" under Bishop P**l M****n.
He had to raise money. He Pastor J*****n said he needed to become an executive
in this company. He stood in the pulpit and encouraged members to join this
scheme. The church should have DVDs andor tapes. Church members felt compelled
to join. We were given A PWP Admin Login, Independent Representative ID #. a
PWP Website Address (URL). gIVEN A bACK oFFICE lOGIN.
https:www.mypro.biz~admin 1signupsignupcapCC.php
https:www.fortunerep.comvalucheckhidden.asp?po=5762321user1=...
North Carolina
In Person
$350.00
I was pretty much talked into believing that I could become a millionaire with this
company. I was unemployed and desperate for something when there was nothing.
The sad thing is, the people who introduced me to this company were then my
'friends' so I believed in them and the company simply because they had been
brainwashed such as I had. Only to come to find out I put in $350 of my savings that was
83
very difficult for me, considering I was unemployed and never once saw a dime back that I
was promised. I got out fast and was lucky to only lose what I lost and not any more.
Idaho
Fortune Hi-Tech Marketing (FHTM)
$913.00
I was approached with a promise to make real money for selling products and
services that Americans already use. I was shown paychecks of amounts that
people were making a month the 1st 30 days after joining. I was told I would receive
$25 or more commission for services I and my family used or sell directly to family and
friends, after switching services over, I received a check $2+ months later for $19 for a
total monthly billing of about $1000 which is no where near $25 +. I was also never
told that I had to keep paying a monthly fee of $139.98 to stay as a qualified
manager and keep receiving my $19 monthly check. I was constantly pushed to
sign up more people and was told the real money came from growing your team,
the bonus structure kept changing so more people would sign up. I am so
embarrassed and disappointed at myself for falling into this trap and pyramid
scheme, my wife lost her job and I was looking for something to replace her
income with, this ended up costing me more and I am now into service contracts with
companies that FHTM claimed they were partners with and I would benefit from doing
business with them (the service is horrible).After my disatisfaction with FHTM, I tried
several times to cancel my membership and get my money back with no luck. After
several attempts to at least stop the monthly charges of $139.98 (Value pack and
website-pro)I was succesful after threatening to write a letter to the BBB and
report them to Idaho state DA office.
Arkansas
Fortune Hi-Tech Marketing (FHTM)
In Person
$299.00
Went to a lunch meeting to see an opportunity. They showed how you can
make all of this money in a short period of time....even showing copies of checks
where they were making 5+digit incomes monthly and telling a story of how he
was a horse shoer turned millionaire making it seem realisticattainable. I signed
up for extra money, I had a good job with an IT company that I had been at for 13 years.
I had alot of goodcreditable contacts and recruited a bunch of people quickly.
They encouraged me to quit my job and give it my all so I could go to the top. In
one month March 2007, my team brought in appx. 30 new reps doctors, lawyers, large
developers, etc. and the money I made that month was great. I fealt that I was going to
let all of these new people down if I couldnt help each one of them build their teams
quickly too. I tool their terrible advise and quit my $60+kyr job. I made appx.
$12k the next month for the recruiting bonus BUT then came the terrible thing.
Most of the new recruits quit almost immediately and FHTM charged back all of
the money in my next months checks which left me with no income at all. This was
the beginning of the loss of my job, marriage, house, bankruptcy and almost
homeless. We lost our house because we couldnt make the payments. We would
have been homeless had it not been for my parents (70 yrs. old) buying a house for
us to live in rent free until we got back on our feetwhich was a long time. They had
to buy us groceries, etc. This was a tremendous stress on our entire family which
soon ended our marriage of 19 years. Through much prayer, I was finally re-hired
by my former company in 2010 and still suffering from the credit damage, etc. that
resulted from my affiliation with this company b(6) called me personally and asked
84
me to host some of his weekly calls that was basically the same ole BS all of the
time to keep people pumped up and not able to face reality or begin to question the
validity of the company. It was all HYPE, deceptive and I feel so bad for all of the
people that I introduced the company too. None of them were able to make any
money either and I felt responsible. Arkansas was the biggest growing state for the
business when I was involved and I hope you do something to get the word out to
people in our state. I just happened to find out about this lawsuit against FHTM tonight.
Not only did we not make any money, we spent alot on travel, etc. trying to recruit
others like we were coached to do.
BBB KY Lexington
Missouri
Fortune Hi-Tech Marketing Inc.
Company offers products that Reps can't use/sell.I worked with FHTM for a little over a
month. The company states that you will make money off of signing people up for
services through Dish Network, Internet services, or any other household bill.
FHTM failed to let me know that almost all the services are unavailable in my
area, therefore making it impossible to sell the product/services to potential
customers. When I contacted FHTM about this problem and asked for my refund of
approx. $430, they declined the appeal. FHTM stated they did nothing wrong and was
compliant with the contract. I think it is a pyramid scam and the people of the
United States should be aware that they should not get involved with this company.
--- Additional Comments: I want my money back from this company. I have given
them almost $500 dollars of which I received a $69 dollar refund. I am asking they
refund me the sign up fee and other costs I have accrued from this company.
BBB KY Lexington
Ohio
Signed up with FHTM in March of 2010 and was promised to make instant money
and never made a penny. In March 2010 I was approached to join FHTM. I was
told by signing up and paying the roughly $500 to join plus monthly services, I
would instantly be making money. I never made a penny. I did all that the rep told
me to do and it turned out that the rules supposedly kept changing and that I had
to buy more products to start into the company and make more money. I still
never say a penny and there was never anyway to get money back from this scam.
My sales representative was John Rankins from Bowling Green Ohio. Everytime I tried
talking to customer support or my Rep, they said I would start getting money soon, and
I never did. --- Additional Comments: I would like to be refunded my start up costs, and
the monthly fees for services that were nothing but a scam that didn't go anywhere. My
address that was last on file with the company was: b(6) b(6) Albany, OH b(6)
BBB KY Lexington
California
I signed up to be a member of their group on
condition that if i didn't like I could get my money back. I ask for a refund and they didnt do
it.I signed up to join their group on January 19, 2013 and paid $485.47 on condition that if I
didn't like it I could get my money back if I applied within three days.I ask for my money
back on January 20, 2013 and got confirmation by E-mail that my cancellation had been
accepted. They paid me $249.99 but still owe mw $235.48 They say that their telephone is
out of order and I can't get in touch with them. I have sent back to them all of the product
that they sent to me unopened. I just want my money back, I'm 74 years old. --- Additional
Comments: A refund (as promised) of $235.48
85
BBB KY Lexington
Missouri
This company has been shut down by the FTC. I want a full refund.This company has been
shut down by the FTC and I want a full refund of my money invested in this scam! --Additional Comments: I invested and was charged approximately $1,200, in the month
that I was involved in this illegal pyramid schedme I would like total reimbursemt +
another $4,000 for time spent promoting this product, gas, wear and tear on my car,
and the humiliation I have received from my former friends/colleagues for trying to
get them involved in this scam.
Fortune Hi-Tech Marketing, Inc
New Mexico
I Initiated Contact
GIN (Global Information Network – and Kevin Trudeau):
43248644
Washington
GIN - Trudeau Approved Products
Social Network
$1000.00
This company is a scam. Kevins Incredible Holiday Gift! Nothing is more
important than the health of you, your family and friends. Each year people around the
world make New Years resolutions to improve their well-being. You know how I feel
about the part nutrition plays. Our food supply has never been so compromised GMOs,
irradiation, herbicides, pesticides, diminished top-soil devoid of critical nutrients,
Bovine Growth Hormone, high fructose corn syrup, artificial flavors and colors, dyes,
processed foods containing all sorts of preservatives, and on and on. It can make a
person sick just thinking about it. Is it any wonder the incidence of disease is at an alltime high? You know that Im a fanatic about what goes into my body. Ive spent
hundreds of thousands of dollars over the years on supplements that can counteract the
effects of todays food supply. I want you to make 2013 the year you give yourself, your
family and friends the gift of DAILY, its unlike any supplement ever created and its the
only one that bears my name. So that you can have this gift not just for yourself, but be
able to share it with others, Ive come up with my own gift to you Order a 90-Day
Supply of DAILY (3 Boxes) at my already discounted price of $199.85 (normally
$299.85, save $100.00) and Ill DOUBLE YOUR ORDER ABSOLUTELY FREE.
Youll receive 6 boxes of DAILY for just $199.85. Your savings is over $400.00
because Im even going to ship it to you for FREE (save an additional $29.95 in
shipping). Thats an incredible gift to you. At this price, its easy to share DAILY with
those you really care about. Best of all, you can order as many 6-Box Offers at $199.85
as you like. I just ask you do not buy them with the intention of re-selling your
supply. Thats not the spirit of this offer. Its the Holiday Season. Its my gift to you.
Share it with others. [and THEN the pyramid kicks in?] This special Holiday Offer is
limited, call 312-924-7230 or email us at Customer.Care@KTApproved.com to place
your order today.* Yours in health and wellness for 2013, Kevin Trudeau Contact
Us Phone: (312) 924-7230 Email: Customer.Care@KTApproved.com *Offer
expires on 122112. These products have not been evaluated by the FDA and are not
intended to benefit your health or diagnose, treat, or prevent any disease. Trudeau
Approved Products Inc. 3 Grant Square, #332 * Hinsdale, IL 60521 This e-mail was
sent by Global Information Network, located at 3 Grant Square, #302, Hinsdale, IL
60521 (US).
86
50138675
Minnesota
Global Information Network
TV/Radio $4,250.00
I joined the Global Information Network on 3-05-2011, and quit around 8-30-2011.
I believe it is a pyramid/ponzie scheme and I heard the FTC appointed a Receiver
to overlook the company's liquidation of assets. I am trying to get the money back I
put into the company through this receiver. UPDATE: 12-20-2013 The consumer had
questions regarding the company and if there was redress. I explained FTC role. JHart
48045352
FTC Call Center
Michigan
Global Information Network I Initiated Contact $900.00
Consumer reports she signed up with the company, Global Information Network. Consumer
found that she had to pay for services that she thought was included in the program.
46200888
Nevada
Global Information Network with Kevin Trudeau
In Person
$1785.00
I went to a "positive thinking networking" Meetup group. They didnt say ANYTHING
about GIN in the Meetup forum then. I went to meetings, everything seemed legit the
guy holding the group seemed to be doing well, all the people there stated that since
they joined this "Elite, invitation only" group. They really pushed it on those who
went to the Meetup group, even listening to KTs "Your Wish is Your Command"
CDs and selling the accompanying booklet stating it was required for the meetings.
Its treated like a cult- Its beat into you how much you "need" this group in order
to get anywhere in life, especially with their mantra "GIN members help GIN
members". If you say anything negative, or question it, youre treated like you just
said the most FOUL thing ever. I am normally a strong willed person, but even I
was drinking from their proverbial Crazy Kool-aid before too long. The economy
has people scrambling for help any where, and people like them are there to mop
up your money in exchange for false hope. When I asked how I contact the company,
I was told "You go through your Up-line chain of command." I was NEVER told the
company wasnt on US soil! If I was told that, I would have put down the Kool-Aid
and asked "Why?" When I asked about the "Foreign Currency Fee" on my bank
account, I was told by my up-line that it was because they use off shore banks for
the tax advantages and they would teach me why its best to bank off shore and
how to set up an off shore account too. In the end, the more questions I asked, the
more they tried to indoctrinate me with "Maybe you should listen to Your Wish Is
Your Command again, you havent read enough of KTs books." In the end, when I
wanted to cancel and tried to give my money back, my up-line made it seem like I
was insulting them by quitting, they would be offended, so when I cancel, I should
do it very nicely, because positive energy always comes back around. Yeah right! I
was polite, thanked them for their "help" and access to files that I never watched, but
that money was tight, I still was never given the secret of GIN helps GIN, and I needed
to cancel". The "positive energy" quickly turned into KTs diatribes about the evils
of our government, conspiracy theories, claims that he can cure AIDs and other
deadly diseases, promotion of his version of Scientology, and fund raising to pay
for legal defense. All I want is the money that they scammed from me to be
returned, and this scam to be SHUT DOWN! You're never given phone numbers,
addresses or any info on this company! Please help! I'm desperate! My bank couldn't
help me, and the people still in GIN are die-hard cult fanatics!
87
Herbalife:
43081365 FTC Call Center
Ohio
Herbal Life|eHome Business Networks Inc
Phone
$17000.00
Consumer is a distributor for Herbal Life, but belives he has been involved
in a piramid scheme making money by recruiting other members. The owner has
now moved to another company selling similar products. Consumer has invested
$17,000. Consumer paid $129 for each lead, but was told in 10/2012 that if leads are not
converted to a distributor then the consumer would not get paid for those leads or
receive any other leads, if the 30% is not met. Consumer has contacted an attorney in
regards to a class action suit. Consumer has additional information he can provide.
UPDATE 02/13/2013 Consumer is calling to provide further information. Reports that
he continues to receive emails from VIMA [Vemma?] offering him a different product
because Herbal Life has given his information to them. RPINON :UPDATE 03/28/2013
Consumer wants to speak to a specific employee at the FTC. Consumer was transferred
to a supervisor.gsimpson UPDATE 3/28/13 consumer was transferred to a supervisor.
Consulted the prd who took the consumers info to have the ftc employee contact him
back. rcondon:update: 09.09.2013 _Consumer called to update contact info for Herbal
Life Ehome Buisness Network Inc. WSmith UPDATE: 9.9.13 Consumer was
transferred to a supervisor to update his phone number and email.b(6)
49832077 (and 49832093) Federal Trade Commission
California
Herbalife
Unknown
$0.00
MAIL: Consumer is writing on behalf of his church requesting that the FTC
investigate the deceptive practice of a multi-leveling marketing company Herbalife. Details are attached.
49832792
Federal Trade Commission California
Herbalife
Unknown
$0.00
CMS# 14009161: MAIL 12/02/2013: The consumer an elected representative of the
City of South Gate, which is 95% Latinos. Herbalife operates as a pyramid scheme
and unfairly targets ethnic minorities, specifically the Latino community. The
company predatory practices offer an “excellent business opportunity” but in fact
cost their families thousands of hard-earned dollars. The company’s recruitment
practices targets ethnic minorities, like those living in South Gate, with little to no
business experience or ability to asses risk. And clearly, the effort is paying off – for
Herbalife only. Sales within the Latino community are responsible for more than
60% of Herbalife’s billions in sales nationwide; however, 80 percent of distributors
are making nothing. Repeatedly, former Herbalife distributors explain how they
were “just trying to earn a living” or “supplement their retirement or limited
income” when they signed on, but in the end, they lose thousands.
49832806
Federal Trade Commission
California
Herbalife
Unknown
$0.00
CMS# 14009157: MAIL 12/02/2013: The organization became aware of the very
troubling business practice by Herbalife while working in the community.
Herbalife operates as a pyramid scheme and deceitfully targets ethnic minorities.
Herbalife pyramid schemes are illegal because members are incentivized to recruit
rather than sell products. Most of the members of Herbalife are at the bottom and
88
struggling to earn anything, if at all. Herbalife reported net sales in 2012 were
more than $4 billion and a net income of $477.19 million, yet the median income
for sales leaders are almost zero. The CEO made $10 million last year; more than
99 percent of the distributors make less than living wage. In fact, many end up
losing thousands in the process.
49894651
Herbalife
Unknown
$0.00
CMS# 14009152 Consumer states Herbalife operates as a pyramid scheme and
deceitfully targets ethnic minorities and their "get rich" promise is a threat to the
well being of hardworking families. Consumer states members are incentivized to
recruit rather than sell the product and virtually do not earn anything. UPDATE
12/12/2013 See attached letter for full details JCHASE
49895035
Herbalife
Unknown
$0.00
CMS#14009159 Consumer is writing on behalf of his church community. They
have a complaint about the company Herbalife, who they say is a "get rich" quick
pyramid scheme. They found the details of Herbalife's illegal pyramid astounding,
with a reported net sales of $4 billion and a net income of $47 million, yet over
99% of people who were lured into Herbalife's pyramid scheme made less than
living wage last year. Consumer is requesting the FTC initiate an investigation into
Herbalife and their illegal business practices. UPDATE 12/12/2013 See attached
letter for full details JCHASE.
49926489
California
Herbalife
Unknown
$0.00
CMS#14009179 12/05/2013 MAIL: Consumer mailed in a complaint requesting
that we investigate Herbalife as pyramids schemes are illegal, due to their unfair
targeting of ethnic minorities, and false claims in advertising.
49927003
California
Herbalife
Unknown
$0.00
CMS# 14009181 12/06/2013 MAIL:
Consumer mailed in a complaint against Herbalife for recruiting vulnerable
members of his community into their pyramid scheme. He explains they are
targeting ethnic minorities. Fullfillment was sent to consumer JRUANO
49969439
California
Herbalife
Unknown
CMS: 14009156. Mail: Consumer reports the he is an elective representative of a
city comprised of nearly 95 percent Latino and that Herbalife operates as a
pyramid scheme and unfairly targets ethnic minorities. Consumer indicates
Herbalife targets those with no business experience or ability to asses risk and
80% of distributors make nothing.
49969445
California
Herbalife
Unknown
$0.00
CMS# 14009212: MAIL 12/09/2013: The consumer sent in a copy of the letter to CA
Attorney General Office. It has come to the consumer’s attention that Herbalife has
illegally targeted ethnic minorities to keep their pyramid scheme in business. The
89
company is using false advertising techniques. The company goes after those with
little to no business experience or ability to assess risk. Sales within the Latino
community are responsible for more than 60% of Herbalife’s nationwide sales,
according to the company’s last disclosure on this issue. The 1986 injunction was
brought in a case by the Santa Cruz district Attorney against Herbalife, requiring
the company to verify retails sales and other documentations to prove the
company’s sales to distributors and customers. Since the injunction, 27 years ago,
the company has failed to collect any of the necessary documentation.
49969630
California
HerbaLife
Unknown
$0.00
CMS:14009184. Mail: Consumer reports HerbaLife as having not complied with
1986 injunction where in they had to produce the necessary documents verifying
retail sales, sales to distributors and customers. Consumer reasons that Herbalife
is victimizing minorities with a pyramid scheme wherein only the top positions
make a profit and the bottom make almost nothing.
50155443
California
Herbalife
Unknown
$0.00
CMS: 14009153. Mail: Consumer reports that Herbalife operates as a pyramid
scheme and unfairly targets ethnic minorities. Consumer indicates Herbalife
targets those with no business experience or ability to asses risk and 80% of
distributors make nothing.
Washington
Herbalife
In Person
$0.00
I was approached while christmas shopping by someone trying to sign me up for
Herbalife. I am familiar with these types of schemes, as my mom has lost of a
hundred thousand to a different scheme, Xango. so because of this i am aware of
the FTC regulations, and i listened carefully to everything the distributor said, she
made express claims of income, that i could be "rich beyond my dreams" that if i
invested $10,000 into it it wouldnt matter because I would be making a million
within a year, that the products cure cancer etc. i informed her that she was
making illegal statements, and she she insisted that everything she had said was
true and that i just had a negative attitude. I since learned about Bill Ackmans
presentation on Herbalife, and learned that things are FAR WORSE than my
parking lot conversation. it is IMPERATIVE that you conduct and thorough
investigation of this company and this industry.
43046486
New Jersey
Herbalife
I have been researching business opportunities and discovered Herbalife. This
company appears to be a pyramid scheme. I read through the companys financial
filings and discovered: 1) A high percentage of new recruits quit the company
every year. 2) The company promises great wealth and riches for those who signup even as the average participant would seem to generate less than $1,500 per
year in sales. 3) The incentive plan promotes the purchase of volume points
without regard for retail demand. 4) The company wants recruitment...this has all
of the hallmarks of an "endless chain scheme". I am coninced that if i were to
sign-up to sell Herbalife that i would lose money and fear for others who do not
90
have the means nor knowledge to conduct this kind of due diligence due to
relatively weak levels of financial sophistication. Herbalife appears to have all of
the indicia of a slick Pyramid Scheme... a) an altruistic product masking a
diabolical compaensation scheme b) all commissions paid are for wholesale
purchases c) major incentives for ongoing recruitment d) inevitable saturation due
to zero limitations placed on distributorships e) inability to track and measure
"retail sales" outside the network. f) a slick marketing face wrapped around an
incentive plan that takes form [from] the guy at the end of the chain to pay those
"upline" g) deliberate marketing to low-income, financially unsophisticated
customers around the world...
43310772
HerbalifeI
have a friend involved in Herbalife. In discussing this with another friend, she
mentioned that her parents had lost a large amount of money investing in Herbalife, and
that all the products they purchased chasing the dream of making money had to be
consumed by the family after the business failed. I am writing because I am
concerned about the friend currently involved, but I have larger questions about
the legality of the Herbalife business model. 1) How is Herbalife (or an
"independent" branch of the Herbalife distrubutor chain) able to get around labor
laws? Arent they basically getting entry-level sales people to work for free or
below minimum wage to peddle their products? 2) Or are these people end-level
consumers, as the company sometimes claims? If they are, then why are they being
classified as distributors? 3) Or are they independent business investors? Why isnt
their "investment capital" better regulated? How in the world are they able to
loose millions of dollars a year investing in being entry-level sales people, without a
serious look from regulators? How can they write off these "business losses" on
their tax returns? And how is Herbalife able to book their same investment losses
as retail sales? Its crazy! Please crack down on this and other MLM
organizations.
Herbalife
Herbalife is a pyramid scheme that actually recieves more than 50% of its income
from recruitment and rips off hard working peoples "American Dream." They
misrepresent their numbers in their annual reports and lie to their own
salespeople.
Cundinamarca
Herbalife
Herbalife tiene un producto que se llama Bizworks, es una suscripción online que se
paga mensual, llevo 4 meses intentando desafiliarme y me siguen cobrando. Es
totalmente anti ético porque no hay forma de desafiliarse ni de borrar el número de
tarjeta de crédito de su sistema. Me siento totalmente estafado. Espero que me puedan
ayudar. Pongo esta queja porque
Machine translation: Herbalife has a product called Bizworks, is an online subscription
to be paid monthly, it took 4 months trying to cancel and I am still waiting. It is totally
anti-ethical because there is no way to unsubscribe or delete the credit card number on
your system. I feel totally ripped off. I hope you can help. I put this complaint because the
system is based in the USA. Thank you for your attention.
91
District of Columbia
Herbalife
In Person
$15000.00
I was a former leader and trainer with Herbalife. I was a member of the
prestigious Global Expansion Team, the top 2.5% of the company. The practices
of this company destroyed over 9 years of my life and the lives of my family. They
constantly promoted their trainings and marketing systems as ways to achieve x
amount of income, all of which I did and lost. This set me back years in having to
repay my credit card. It set my parents (who supported my business venture)
back years in their finances. You would think that being in the top 2.5[%] of a
company, my income would be more than $15,000 a year. But it wasnt. I was still
near the poverty line, living with my parents, not able to support myself, while
being in the top 2.5[%] of this harmful company. I have known of so many
others whose families were harmed by the deceptive marketing practices of this
company but are afraid to speak out. This company took advantage of me when I
was desperate to find a way to live a better life. If you guys dont shut down this
company, you have joined them in taking advantage of millions of desperate, good,
hard-working individuals who thought they [were] building a business.
47391051 Federal Trade Commission
Connecticut
Herbalife
Unknown
$0.00
b(6) 07/29/2013: MAIL: The consumer is writing to request the Federal Trade
Commission open an investigation into the tactics of Herbalife Ltd., a multi-level
marketing company. The allegations suggest that Herbalife unfairly targets
minority groups and falsely markets itself as an easy business opportunity. Instead
of selling nutrition products, Herbalife sells these opportunities to people in
vulnerable communities. Herbalife has stretched the rules to benefit themselves at
the expense of some who are trying to make a living. Herbalife executives have
already admitted targeting minority groups, openly boasting about the company’s
African American and Latino business initiative. Herbalife convinces new sellers
to ignore the risks and high costs of their program, and promises financial freedom
with only a few hours of work. Due to Herbalife’s crushing, above-average costs, it
is hard for these people to sell enough of the product in order to realize a
significant return [on] investment.
[NOTE: The above complaint was filed three times in succession!]
Connecticut
Herbalife
Unknown
$0.00
b(6) 07/29/2013: MAIL: The consumer immigrated to this country and was fortunate
enough to become a US citizen. The consumer is concerned and hopes the
Commission will look into the rampant abuse by Herbalife, which promotes itself
as a way for people to make easy money selling supplements. Herbalife is a
complex and abusive pyramid scheme. Numerous independent reports suggest that
Herbalife makes illegal and false income claims in order to recruit new sellers and
causes significant harm among people in vulnerable communities. Herbalife
representatives promise financial success for only a few hours of work. Herbalife’s
direct sellers most often end up in signification debt, not financial freedom. The
consumer states according to an expert analysis of Herbalife’s “Statement of
Average Gross Compensation” form 2012, the top 1% of Herbalife distributors
receives 66% of all commission payments. And even worse, 96% of Herbalife’s
92
Sales Leaders receive compensation less than half the equivalent to a minimum
wage job. If these allegations are true and, as the evidence suggest, Herbalife
makes grossly false income claims to recruit new sellers.
47688824
Connecticut
Herbalife
Unknown
$0.00
b(6) 08/09/2013: MAIL: The consumer is reporting abusive marketing techniques
of Herbalife, the diet supplement company. From what one reads in the media, it
is clear Herbalife has been selling a bill of goods to those it seeks to contract as its
prime sales force. The sellers get the goods but are unable to pay the bill.
Meanwhile, Herbalife continues to stay one-step ahead in paying others from the
exorbitant sales fees it charges new prospects. It appears the company focuses on
the Hispanic community to move its products. Many of these citizens don’t have
the skills or training to make the initial sales necessary to pay off their startup debt
and this is why Herbalife needs to be investigated. Herbalife executives have
already admitted to targeting minority groups, openly boasting about the
company’s African American initiative and Latino business. By recruiting
vulnerable people in these communities with little to no business experience,
Herbalife convinces new sellers to ignore the risks and high costs of their program.
Due to Herbalife’s crushing, above average costs, it is hard for these people to sell
enough of the product in order to realize a significant sustained weight loss.
48588326
Connecticut
Herbalife
Unknown
$0.00
b(6): MAIL 09/19/2013: The consumer supports the free enterprise system and believes
people have the right to purse [pursue] their economic goals without needless
interference by federal government. [However,] The government should look into
Herbalife questionable marketing practices, as several published reports have
indicated that Herbalife targets minority groups, including many whom no
experience in retail sales, and falsely markets itself as an easy business
opportunity. Instead of selling nutrition products, Herbalife sells these
opportunities to people in vulnerable communities. Herbalife convinces new
sellers to ignore the risks and high costs of their program.
48604172
Connecticut
Herbalife
Unknown
0.00
b(6): MAIL 09/19/2013: After the consumer has read several news accounts about
Herbalife abusive practices, the consumer is asking the FTC to investigate this multilevel marketing company. Stories written in major newspapers indicate the company
unfairly targets minority groups and falsely markets itself as an easy business
opportunity. Instead of selling nutrition products, the company sells these
opportunities to people in vulnerable communities. The consumer is a small business
owner and understands how difficult it is to be effective in retail sales. Herbalife
executive have already admitted to targeting minority groups, openly boasting
about the company’s African American initiative and Latino business. The
company recruitment techniques promise financial freedom with only a few hours
of work, an enticing offer to immigrants and others struggling to find a job.
93
48604216
Connecticut
Herbalife
Unknown
$0.00
b(6): MAIL 09/19/2013: The recent reports of the marketing practices for Herbalife,
the vitamin and diet supplement company, indicates the company has been using
powerful techniques to enlist certain minority groups to resell products. In many
cases these inexperienced resellers, the promises often evaporate into thin air and
unintended debt. The company sells these opportunities to people in vulnerable
communities, takes large upfront payments and doesn’t offer proper support. By
recruiting vulnerable people in these communities with little or no business
experience, Herbalife convinces new sellers to ignore the risks and high costs of
their program. Herbalife’s recruitment techniques promise financial freedom with
only a few hours of work, an enticing offer to immigrants and others struggling to
find a job. Due to Herbalife’s high, above-average costs, it is hard for these people
to sell enough of the product in order to realize a significant return on investment.
48688734
Connecticut
Herbalife
Unknown
$0.00
b(6): MAIL 09/30/2013: The consumer has discovered from newspaper reports that
Herbalife has engaged in ruthless marketing practices, particularly with minority
groups. People who engage in selling Herbalife often do not have the experience to
sell the product. Without guidance, many people are left holding the bag. From a
fairness perspective, the actions of this company have clearly crossed the line when
it comes toward transparency. In many cases with these green resellers, the
promises often result in crushing debt. Instead of having a transparent operation
Herbalife sells these opportunities to people in vulnerable communities, takes large
upfront payments and doesn’t offer proper support. Due to the company’s high
above-average costs, it is hard for these people to sell enough of the product in
order to realize a significant return on investment.
48688749
Connecticut
Herbalife
Unknown
$0.00
b(6): MAIL 09/30/2013: The consumer is a merchant located in Hartford and has
come in contact with many people from the Hispanic community. The residents of
this neighborhood, also known as Frog Hollow, are trying to do their best to
provide for their families while serving as good citizens. The recent stories
regarding Herbalife have been very disturbing. One of the consumer employees
almost enlisted in Herbalife because they were promised easy money. Many of the
reseller(s) are from the Hispanic and African American communities. The
company demands a very high upfront financial commitment from its resellers,
who are then left to their own to cover those upfront cost.
48688763
Connecticut
Herbalife
Unknown
$0.00
b(6): MAIL 09/30/2013: The consumer is a skilled craftsman, and if very
sympathetic to hard work. Retail sales are very difficult and take time and
support. The consumer is concern about the reports surrounding Herbalife. Based
on what the consumer has heard from the media, management of this company has
been pushing their products to people to act as resellers. From a fairness
perspective, the actions of this company have clearly crossed the line when it comes
toward transparency. In many cases with these green resellers, the promises often
94
result in crushing debt. Instead of having a transparent operation Herbalife sells
these opportunities to people in vulnerable communities, takes large upfront
payments and doesn’t offer proper support. Due to the company’s high aboveaverage costs, it is hard for these people to sell enough of the product in order to
realize a significant return on investment.
48766693
Connecticut
Herbalife
Unknown
$0.00
b(6): MAIL 10/17/2013: The consumer offers professional services to his patients, and
he understands the risks and rewards of his practice on a daily basis. It took him many
years of education, mentoring and hard work to build this opportunity. Many people who
are not fortunate to have these assets are often the ones to fall prey to rich quick
gimmick or someone who offers them an easy way toward prosperity. Based on
what the consumer has heard through the media and Internet, the management of
this company has been aggressively pushing their products to people to act as
resellers. This is not the consumer’s area of expertise, but from a humanitarian
perspective, the action of this company has clearly crossed the line when it comes
toward transparency. Herbalife has been using powerful techniques to enlist certain
minority groups to resell their products. For green resells, the promises often result
in crushing debt. Herbalife sells these opportunities to people in vulnerable
communities, takes large up-front payments and doesn’t offer the proper support.
The high, above-average costs, makes it hard for these people to sell enough of the
product in order to realize a significant return on the investment.
48766755
Connecticut
Herbalife
Unknown
$0.00
b(6): MAIL 10/17/2013: The consumer wanted to share her personal story regarding
Herbalife and its sales practices. The consumer has used the Herbalife products and
brought them at a local storefront in Connecticut. While speaking with the sales person,
it took a few minutes before the Herbalife sales person was showing me that I could
also became a retail agent and earn great riches. At one point, the sales person was
showing the consumer cancel checks in denominations of $400, $600 and $2,000 and
implied those checks could easily be obtained through a regular sales program The
sales person was very persistent but the consumer did not fall for it. Any company that
is eager to share their business model with underserved communities troubles the
consumer. The consumer has heard numerous news reports regarding Herbalife and
how they have been targeting the Hispanic community. Many consumers are
ashamed they have invested in Hearbalife retail operations, committing themselves
to large sums of money and being unable to make a go of it.
49114593
Connecticut
Herbalife
Unknown
$0.00
MAIL: 10/29/2013: The consumer is asking the Federal Trade Commission to
investigate Herbalife’s business practices. The consumer recently reviewed some
publications, and there have been some troubling accusations and reports concerning
Herbalife, and how it sells its products and recruits re-sellers to do the same. Herbalife
claims to be a multi-level marketing company, but really they appear to be a
pyramid scheme. Reports show that Herbalife recruits talk about the company as a
great ‘business opportunity’. But for most people who join, it’s a losing proposition.
These reports indicate that the company has a revolving door workforce – a 90
95
percent turnover that undermines the company’s claims that it is just like Costco.
Many who do sign up make large up-front cost without the skills, experience or support
to make a successful run of the project. Most people don’t make a profit and end up
losing money. Many of the people in my community are forced into recruiting more
people to join. The company offers nice rewards to participants who recruit lots of
people and everyone needs money. The company execs have publically boasted about
their “African American imitative” and “Latino business”. They open up nutrition
clubs, which seems to be a recruitment tool, in minority communities and they distribute lots
of materials in Spanish. But in the end, the resellers are left holding the bag.
49151853
Herbalife
This is company really does look like a fraud.. Don't let this be another Allied Capital
just because some hedge fund manager who stands to make money from exposing
Herbalife is the one who brought it to light. Yes, Ackman is self interested and has
brought this fraud into the spotlight to make money. But the company still is a
fraud and not investigating it destroys faith in the American government and lets
the despicable corporate management of the company get away with their con
game when they belong behind bars.
49328054
Connecticut
Herbalife
Unknown
$0.00
b(6): MAIL 11/05/2013: The consumer wants the FTC to get answers for Herbalife
so the free market is a fair market. The company claims to be a multi-level
marketing company, but really appear to be a pyramid scheme. Reports show that
the representatives call the company a great ‘business opportunity’ but, for most people
who join, it’s an unpleasant experience. The reports indicate that the company has a
revolving door workforce that undermines the company’s claims that it is just like
Costco. Many who do sign up make large up-front cost without the skills, experience
or support to make a successful run of the project. Most people don’t make a profit and
end up losing money. Many of the people in my community are forced into recruiting
more people to join. The company offers nice rewards to participants who recruit lots of
people, and everyone needs the money. The company’s business executives have
publically boasted about their initiatives in the minority communities, but in the end, the
resellers are left holding the bag.
49328117
California
Herbalife
Unknown
$0.00
b(6): MAIL 11/05/2013: The FTC received a letter signed by multiple organization
regarding Herbalife. They see a growing issue in their communities. Herbalife’s
pyramid scheme, supposedly offering an ‘excellent business opportunity,’ is
costing families thousands of hard-earned dollars. In 1986, the California
Attorney General successfully brought a case against Herbalife in which the
Supreme Court of California issued an injunction. The injunction requires
Herbalife to verify retail sales and other documentation to prove the company’s
sales to distributors and customers. They believe Herbalife is in direct violation of
this injunction. Based on the company’s public records and statements, the
company does not collect the necessary documentation that the injunction
requires. This information is very important for regulators and consumers trying
to determine if Herbalife is an illegal pyramid scheme. Right now Herbalife’s
96
distributors make claims about the health benefits of their products without the
science to back it up. The injunction also requires that the company stop making
claims about the extreme health benefit of its products. The company has false
claims in advertising and unfair targeting of Ethnic minorities.
49580589
California
Herbalife
Unknown
$0.00
b(6): MAIL 11/18/2013: The consumer sent a copy of their letter address to the AG’s
office. The consumer is writing on behalf of their organization. Since 2008, the
organization has provided a myriad of services to the Spanish speaking community of
the City of Los Angeles. The organization is committed to protecting the members in
our mission, which is why, they are requesting an investigation of Herbalife. Herbalife
operates as a pyramid scheme, unfairly targeting ethnic minorities. Herbalife’s
pyramid scheme is illegal, because members are incentivized to recruit rather than
sell product, leaving those at the bottom with no way to succeed selling the product.
Herbalife unfairly targets minorities and is in violation of the 1986 injunction. The injunction
requires Herbalife to verify retail sales and other documentation to prove the company’s sales
to distributors and customers. They are urging the Santa Cruz District Attorney to enforce the
1986 injunction against Herbalife and demand release of these records.
California
Herbalife
Unknown
$0.00
office. The consumer is writing on behalf of their organization. The consumer has
been working on behalf of the immigrant community in Southern California for more
than thirty years. They provide legal and educational services and are located in the city
of Los Angeles. The organization is committed to protecting the members in our
mission, which is why; they are requesting an investigation of Herbalife. Herbalife
operates as a pyramid scheme, unfairly targeting ethnic minorities. Herbalife’s
pyramid scheme is illegal, because members are incentivized to recruit rather than
sell product, leaving those at the bottom with no way to succeed selling the
product. Herbalife unfairly targets minorities and is in violation of the 1986
injunction. The injunction requires Herbalife to verify retail sales and other
documentation to prove the company’s sales to distributors and customers. They
are urging the Santa Cruz District Attorney to enforce the 1986 injunction against
Herbalife and demand release of these records.
49768209
California
Herbalife
Unknown
$0.00
b(6): MAIL 11/26/2013: The consumer is writing on behalf of the nearly 23,000 Latino
residents of Cudahy, Ca. reiterating their earlier request to investigate Herbalife. There
have been alarming reports recently that highlight Herbalife’s practices and
suggest that they may in fact coincide with a pyramid scheme. Furthermore,
Herbalife unfairly targets ethnic minorities; specifically the Latino community who are
Spanish speaking, have little to no education and have no ability to assess risk
management. The majority demographics in the consumer’s community are Latino and
they have a high concentration of immigrants, consequently, this is not the first time
that we have spoken out against Herbalife. On October 18, the consumer joined a
coalition of several Latino, community and faith-based organizations to speak out
about the damage Herbalife is having on their families. The consumer is supported
97
by national organizations such MANA, National Consumers League (NCL), … Just
last year, Herbalife reported net sales of more than $4 billion and a net income of
$477.19 million. 99 per cent of Herbalife distributors barely make a living wage
and have had no voice and no protection from the law. CMS#14009168 UPDATE
12/02/2013 MAIL:Consumer sent in additional material regarding the complaint against
Herbalife JRUANO
49768235
California
Herbalife
Unknown
$0.00
b(6): MAIL 11/26/2013 The consumer’s organization is committed to protecting our
members and our community in many ways. One of these ways in the pursuit of our
mission to protect the little person from the big person, which is why they are calling on
the AG's Office with a request to initiate an investigation of Herbalife. It is a
particular concern that Herbalife operates as a pyramid scheme, unfairly targeting
ethnic minorities. Herbalife’s pyramid scheme is illegal, because members are
incentivized to recruit rather than sell product, leaving those at the bottom with no
way to succeed selling the product. Herbalife unfairly targets minorities and is in
violation of the 1986 injunction. The injunction requires Herbalife to verify retail
sales and other documentation to prove the company’s sales to distributors and
customers. They are urging the Santa Cruz District Attorney to enforce the 1986
injunction against Herbalife and demand release of these records. CMS# 14009214:
UPDATE: MAIL 12/09/2013: The consumer sent in another copy of the Herbalife
complaint. SROBINSON
49768270 [repeat of prior complaint – different person?] Federal Trade Com. Calif.
Herbalife
Unknown
$0.00
b(6): MAIL 11/26/2013 The consumer’s organization is writing to request that the
Attorney General Office enforce the 1986 injunction against Herbalife that was
initiated by the District Attorney. Herbalife operates as a pyramid scheme and unfairly
targets ethnic minorities, specifically the Latino community. Herbalife’s pyramid
scheme is illegal, because members are incentivized to recruit rather than sell product,
leaving those at the bottom with no way to succeed selling the product. Herbalife
unfairly targets minorities and is in violation of the 1986 injunction. The injunction
requires Herbalife to verify retail sales and other documentation to prove the company’s
sales to distributors and customers. They are urging the Santa Cruz District Attorney to
enforce the 1986 injunction against Herbalife and demand release of these records
42722752
Colorado
Herbalife International
Internet Web Site
$0.00
Herbalife advertised to me a business opportunity that I have every reason to be a
pyramid scheme. After soon simple research, I saw that Herbalife had sales of 4
billion dollars with 3.2 million sale people, meaning the average member only had
$1250 sales a year, or $104 a month, and at a 10% commission rate you would earn
only $125 a year, compared to the $500 membership fee, plus other expenses. It
should seem obvious to the FTC that this is a pyramid scheme, where most people
loss money not make.
98
44203840
Washington
Herbalife International
I am a relative of a current 2 diamond presidents team member with Herbalife Intl
and I am the son of a millionaire team member with Herbalife Intl. I have
significant documents of checks and reports to suggest a pyramid scheme from
those distributorships.
45889956
Herbalife International of America, Inc
Internet/E-mail
$8.00
Herbalife tiene un producto que se llama Bizworks, es una suscripción online que se
paga mensual, llevo 4 meses intentando desafiliarme, pero aún me siguen cobrando. En
la página no hay forma de desafiliarse, ni de borrar los datos de la tarjeta de crédito de
sus sistema. La factura me llega con Herbalife International of America, Inc. | P.O. Box
80210 Los Angeles, CA 90080-0210 U.S.A. | Telephone: 1-310-410-9600. Por eso hago
la denuncia en USA. Espero que me puedan ayudar.
Machine translation of above complaint (with some refinements in terminology):
Herbalife has a product that is called Bizworks, is an online subscription to be paid
monthly, it took 4 months trying to cancel, but still I am still getting products. In the
page there is no way to unsubscribe, or to erase data in the credit card of their system. I
invoice arrives with Herbalife International of America, Inc. | P.O. Box 80210 Los
Angeles, CA 90080-0210 U.S.A. | Telephone: 1-310 -410-9600. Why do I make a
complaint in the USA. I hope you can help.
Indiana
Herbalife International of America, Inc
Internet/E-mail
$1500.00
Herbalife is a scam, predicated on deliberate and misleading information without
promised mentoring or appropriate business direction. Herbalife is truly the most
disreputable company Ive ever encountered.
43697285
Alabama
Herbalife International of America, Inc.
$5000.00
I contacted a web site after listening to Shawn Hannity on Fox News
describe how you could successfully make a good income with this home based
business. I would never have made contact without this endorsement. After
receiving the initial info in the mail, which sounded wonderful, and then making contact
through web based email, I was contacted by my a person who was to be my "mentor".
I received the information. I initially paid them, $20 for the initial packet, then around
$220 for a sample of the product with more information, aka upgrade. This is when I
learned it was Herbalife. When pressured as to what level I would start, and through
encouragement from my supervisor who started as supervisor, I chose Supervisor and
paid another $3200. Additional fees were ioffice, websites, equifax, First Data (credit
card processing) and American Express, etc. You were not required to use all of these
but was made to feel you would not be successful if you did not. By this time I had
invested over $4200. In order to actually make sales, I was to purchase "leads" which
were very expensive, money I just did not have. I sent two emails through ioffice
requesting help from Herbalife at the end of December 2011 and never heard from
Herbalife. I never heard from my "mentor" after December 11, 2011. So, after months
of not being able to sell the product, having no help, and the continued monthly charges
of at least $100, I decided to try to re-coop some of my money selling the product on
99
Ebay. There were hundreds of ads some of which were other unsuccessful distributors.
After a couple of weeks of selling, I received notice around the first of April, 2012,
from Ebay that two of my listings had been removed for violations. I though it was the
way I had possibly worded my descriptions because they left the remaining listings.
Then, during the first week of May, 2012, I received a voice message on my home
phone from a senior associate in the Distributor Business Practices & Compliance Dept.
requesting a call back concerning Ebay and referring to two letters dated April 12, 2012
and April 30, 2012 from Herbalife that I never received. I contacted her immediately
and promptly removed my remaining listings of Herbalife products. She requested a
letter stating why I had listed the products as it was a violation of Rule 26-J and Rule
21-B. I also agreed to not sale any further production related to Herbalife on Ebay. I
honestly did not think I was doing anything wrong selling on Ebay. As of today,
February 16, 2013, there are hundreds of ads listed on Ebay for Herbalife products.My
husband and I are both 58 years old. He is on Social Security Disability. I was looking
for a way to retire and have a home business. This was a huge investment for us.
Herbalife did not provide me with a person that knew how to "mentor". She had only
joined Herbalife just a few weeks before I did. I feel I was unable to ever get any real
help that was promised to me.When I attempted to get some of my money back
through Ebay at much less than I paid, I was threatened with the consequences of
violating the rules above. I am stuck with the remaining inventory. Herbalife
would have purchased my products back at a low rate and I would have had to pay
shipping to which I say, no, thank you.After continued monthly losses and an
inability to receive help from Herbalife or my "mentor", I resigned from Herbalife
on October 7, 2012.
45377167
Oregon, Department of Justice
Oregon
HERBALIFE INTERNATIONAL OF AMERICA, INC.
$0.00 --Oregon DOJ comments: Information Only --- Consumer description: Invited
participation in pyramid --- Case closed --- Case closed date: 2013-02-21 00:00
45534322 BBB CA Los Angeles
Texas
$199.95
Around October 14, 2012, I inquired to the website 'Work-At-Home.com'. On October
15, 2012, I was contacted by Paul H****h about this company. After receiving 2
training packages in less than a week for a possible sales position on-line, I thought, and
after careful determination, I realized that I did not want to purchase or become a sales
person for Herbalife, also known as 'work-at-home.com'. This is the cover name they
use for Herbalife. I made it known to Paul H***h, my so-called point of contact and
distributor, and also known to me as my 'Mentor' from Herbalife, that I no longer
wanted to continue with the program. At that time I was instructed to return the training
packages that were sent to me in the mail. I followed his instructions and returned both
to the respective addresses he gave me on the 19th of October and was told that I would
have a refund within 30-60 days. Two months went by and I neither heard or received
anything from Paul H***h or a refund from Herbalife. I then started contacting by
email and phone about once every two weeks and got the run around about you need to
send this email or you need to call this person, but needless to say, 6 months later, no
results except for one email from the Herbalife company stating they were going to
return 25% of what I paid to them. After that email, Paul sent me a follow-up email for
me to send him my name and address so that he could send me a check to reimburse me
100
the full 100% of what I paid to get into the company. Then another 2 weeks went by
and still nothing. I feel the Better Business Bureau is my last resort to try to get
reimbursed for my monies I was cheated out of and some compensation for the
aggravation I have gone through with this scam company for the past 6 months!
Please help in any way that you can to expose this business, so that no one else can
be affected the way I was. Thank you!Product_Or_Service: Work From Home
Training Package (1 of 2)Order_Number: Transaction ID #b(6) --- Additional Comments:
DesiredSettlementID: Refund$220.00 reimbursement check for two training packages that
were returned to 'Herbalife'. One package was for $200 and the other was $20.
North Carolina
$399.00
I WAS TOLD THAT IF I WAS NOT SATIFIED THAT MY MONEY WOULD BE
REFUNDED , I PAID THEM $399.00 ,I SENT MY REFUND REQUEST BEFORE
THE 90 DAYS ,THAT WAS IN FEBUARY, IHAVE HEARD NOTHING FROM
THEM. ALL I WANT IS MY MONEY BACK. THANK YOU --- Additional
Comments: DesiredSettlementID: Refund$399.00 AND THE $49.95
Arizona
The owner of Plaza K*** LLC rents out a small location to a lady called Isabel
S*****z. Who advertises to put nails and sells herba life shakes to the public. Within
the location were she does the procedure to put nails there no certificate from the state
that allows her to do that service, the tools she uses are not sterilizes because I have
witness it. She also sells shakes, she blends them there she serves them there and
charges $$ for that service. The location itself does not the the room tempature and
does not have the proper equipment to keep it santitary. She has no light installed, she
wired a cable to other busy across (zumba class) and the wire is very visable. She has no
certificate on the wall that shows anything for food handler, because there is times were
food is sold there. This may not be important but she has no documents is he with a
traveling passaport, pays no taxes. To a future citizen she needs the law applied and
owes her dues to paying taxes in the state. Her business has been running for almost one
year. Product_Or_Service: Nails, Herba Life Shakes --- Additional Comments:
DesiredSettlementID: Other (requires explanation) To have the location to which
Isabel S*****z has been renting feom Plaza K*** LLC shut down.
48239368
BBB CA Los Angeles
California
Herbalife International of America, Inc. $80.00
I contacted Herbalife regarding their 30 day money gurantee promise on all products. I
purchased 3 bottles of Herbalife supplements from one of their Herbalife distributors:
b(6) 6/25/13 after seeing no results from the Herbalife tea and shakes she was selling to
me daily for $5.00 each, she strongly recommended I purchase 1 month supply (1 bottle
of each) of the following Herbalife dietary supplements: CELL ACTIVATOR, CELL
U LOSS, and MULTI VITAMINA. She said taking these products will gurantee I lose
the weight I wasn't losing from the Herbalife tea and shake. She sold me all 3 bottles for
$80.00 As previously mentioned I was buying shakes from her daily everyday for
weeks before buying the pills and cash was the only form of payment as she has no cash
register or receipt system in place at her place of business used to sell Herbalife
products. I never received a receipt for any purchases, shakes or pills. When I returned
the bottles to my distributor requesting my money back on 7/18/13 because I had lost no
101
weight and products were no good, she said could not refund me because I had used the
products. I told her I need a copy of the receipt so I could contact Herbalife directly
about their 30 day money back gurantee. She said she ran out of receipt paper and could
not give me one. I contacted Herbalife same day 7/18/13 via email regarding the issue I
was having getting my refund from distributor. Herbalife refunds dept Marquita
Mclaren emailed me back with all necessary documents I needed to send her back
within 5 days to process my refund. I since have left her countless voice messages and
emails without any reply back. I sent all documents via fax to her for my refund on
7/22/13 (copy of fax confirmation can be provided) I have yet heard back from anyone.
Leading to believe this company is a pyramid scam and the company is avoiding my
calls/emails. I want my full refund as im within my rights to ask for one as I'm within
the companys 30 Day Money Back Gurantee promise.Product_Or_Service: Herbalife
dietary supplements (3 bottles) --- Additional Comments: DesiredSettlementID:
RefundFull refund of $80.00 paid to b(6) - Herbalife distributor. Paid on: 06/25/13
Refund request made: 07/18/13
New York
A few months ago, I received a letter and ID card saying that I am now a
distributor for Herbalife. Having not at all heard of Herbalife nor signed up to be
a distributor, I disregarded the letter. About a month later, I was delivered 7 large
boxes of Herbalife through FedEx to my address. The name addressed on the box
is extremely close to mine in spelling. I turned the delivery woman away with the 7
large boxes of supplements since I placed no such order. When I called Herbalife, I
was told that that was not the first order placed to my address, and that more were to
come. I related my issue to the manager, Urenia to whom I spoke with, and demanded
to be given the name of the 'sponsor' who hired me as distributor. However, even with
my pressing suspicion of identity theft, they would not provide me with means to
contact this sponsor. They did say they would notify this sponsor that I was trying
to get a hold of him/her. Weeks later, I have yet to receive contact from this
'sponsor' of mine. I have strong reason to believe that Herbalife's employment
policies involve fraudulent processes and their lack of assistance in this issue leads
me to believe that their business practices are dishonest. Due to their lack of
investigation in this matter, I have also taken measures to report them to FTC and local
police. --- Additional Comments: DesiredSettlementID: Other (requires
explanation)Herbalife needs to conduct a thorough investigation on:- Who this 'sponsor'
is.- How he stole my information.- What other information about me he has.- Remove
me from their system.Also: revise their employment policies to prevent other similar
situations from happening as reviewed and approved by a licensed lawyer. Herbalife
needs to provide evidence of investigation and changes or be subject to pressed charges.
49084845
BBB CA Los Angeles
Maryland
Purchased product that had cocoa powder in it unknowingly, do not and can not
consume products with cocoa powder.Purchased product with cocoa powder in it
unknowingly. Caffeine or any cocoa related products make me sick. Been trying to
see if I could get refund or exchange. When I call I get transferred around and
ultimately get hung up on. --- Additional Comments: I would like either product
refunded or exchanged for another product.
102
Florida
I ordered my product almost 2 weeks ago I have yet to receive them. On the web
page it clearly states product will be delivered the following day... It's day 10 still I
have nothing... I tried calling and got the company voice mail but never receive a
call yet... I have been scammed!!! I want my money back...Order_Number: ORDER
ID : b(6)--- Additional Comments: DesiredSettlementID: RefundI still have not
received my products...Why? Please call me b(6)b(6)Date: Tue, 1 Oct 2013 21:14:45 0600To: Thoston@live.comFrom: support@herbalproductshop.comSubject: Payment
ConfirmationDear b(6),This is confirmation of your payment to Herbal Product Shop
(support@herbalproductshop.com).ORDER AMOUNT : 34.66ORDER ID :
b(6)ORDER DATE : 1 October 2013If you have questions about this order, please
respond directly to this email or click on the link b
49534238
BBB CA Los Angeles
Washington
I have asked numerous times to not be called by this number:b(6) regarding
Metabolife. I warned them that I would contact you to stop this and nothing has
helped. I do not know if it is a legit business or not but I do not need to be harassed
15x throughout the day and night! --- Additional Comments: DesiredSettlementID:
Other (requires explanation) To not be called ever again and for them to be
investigated to see if this number should even be harassing people.
49703316
BBB CA San Jose
Arizona
The owner of Plaza K*** LLC rents out a small location to a lady called b(6). Who
advertises to put nails and sells herba life shakes to the public. Within the location were
she does the procedure to put nails there no certificate from the state that allows her to
do that service, the tools she uses are not sterilizes because I have witness it. She also
sells shakes, she blends them there she serves them there and charges $$ for that
service. The location its self does not the the room tempature and does not have the
proper equipment to keep it santitary. She has no light installed, she wired a cable to
other busy across (zumba class) and the wire is very visable. She has no certificate on
the wall that shows anything for food handler, because there is times were food is sold
there. This may not be important buy she has no documents is he with a traveling
passaport, pays no taxes. To a future citizen she needs the law applied and owes her
dues to paying taxes in the state. Her business has been running for almost one
year.Product_Or_Service: Nails, Herba Life Shakes --- Additional Comments:
DesiredSettlementID: Other (requires explanation)To have the location to which Isabel
S*****z has been renting feom Plaza K*** LLC shut down.
49703333 [repeat of earlier complaint] BBB CA San Jose
New York
A few months ago, I received a letter and ID card saying that I am now a
distributor for Herbalife. Having not at all heard of Herbalife nor signed up to be
a distributor, I disregarded the letter. About a month later, I was delivered 7 large
boxes of Herbalife through FedEx to my address. The name addressed on the box is
extremely close to mine in spelling. I turned the delivery woman away with the 7 large
boxes of supplements since I placed no such order. When I called Herbalife, I was told
that that was not the first order placed to my address, and that more were to come. I
103
related my issue to the manager, U****a to whom I spoke with, and demanded to be
given the name of the 'sponsor' who hired me as distributor. However, even with my
pressing suspicion of identity theft, they would not provide me with means to contact
this sponsor. They did say they would notify this sponsor that I was trying to get a hold
of him/her. Weeks later, I have yet to receive contact from this 'sponsor' of mine. I have
strong reason to believe that Herbalife's employment policies involve fraudulent
processes and their lack of assistance in this issue leads me to believe that their
business practices are dishonest. Due to their lack of investigation in this matter, I
have also taken measures to report them to FTC and local police. --- Additional
Comments: DesiredSettlementID: Other (requires explanation)Herbalife needs to
conduct a thorough investigation on:- Who this 'sponsor' is.- How he stole my
information.- What other information about me he has.- Remove me from their
system.Also: revise their employment policies to prevent other similar situations from
happening as reviewed and approved by a licensed lawyer. Herbalife needs to provide
evidence of investigation and changes or be subject to pressed charges.
49703334 (repeat of 49084845)
BBB CA San Jose
Maryland
Purchased product that had cocoa powder in it unknowingly, do not and can not
consume products with cocoa powder.Purchased product with cocoa powder in it
unknowingly. Caffeine or any cocoa related products make me sick. Been trying to see
if I could get refund or exchange. When I call I get transferred around and ultimately
get hung up on. --- Additional Comments: I would like either product refunded or
exchanged for another product.
49703335 [repeat of earlier complaint]
BBB CA San Jose
California
Herbalife International of America, Inc. $80.00
I contacted Herbalife regarding their 30 day money gurantee promise on all products. I
purchased 3 bottles of Herbalife supplements from one of their Herbalife distributors:
Lucrecia Roman 6/25/13 after seeing no results from the Herbalife tea and shakes she
was selling to me daily for $5.00 each, she strongly recommended I purchase 1 month
supply (1 bottle of each) of the following Herbalife dietary supplements: CELL
ACTIVATOR, CELL U LOSS, and MULTI VITAMINA. She said taking these
products will gurantee I lose the weight I wasn't losing from the Herbalife tea and
shake. She sold me all 3 bottles for $80.00 As previously mentioned I was buying
shakes from her daily everyday for weeks before buying the pills and cash was the only
form of payment as she has no cash register or receipt system in place at her place of
business used to sell Herbalife products. I never received a receipt for any purchases,
shakes or pills. When I returned the bottles to my distributor requesting my money back
on 7/18/13 because I had lost no weight and products were no good, she said could not
refund me because I had used the products. I told her I need a copy of the receipt so I
could contact Herbalife directly about their 30 day money back gurantee. She said she
ran out of receipt paper and could not give me one. I contacted Herbalife same day
7/18/13 via email regarding the issue I was having getting my refund from distributor.
Herbalife refunds dept Marquita Mclaren emailed me back with all necessary
documents I needed to send her back within 5 days to process my refund. I since have
left her countless voice messages and emails without any reply back. I sent all
documents via fax to her for my refund on 7/22/13 (copy of fax confirmation can be
provided) I have yet heard back from anyone. Leading to believe this company is a
104
pyramid scam and the company is avoiding my calls/emails. I want my full refund as
im within my rights to ask for one as I'm within the companys 30 Day Money Back
Gurantee promise.Product_Or_Service: Herbalife dietary supplements (3 bottles) --Additional Comments: DesiredSettlementID: RefundFull refund of $80.00 paid to
Lucrecia Roman - Herbalife distributor. Paid on: 06/25/13 Refund request made: 07/18/13
49703783
BBB CA San Jose
Florida
I ordered my product almost 2 weeks ago I have yet to receive them. On the web page it
clearly states product will be delivered the following day... It's day 10 still I have
nothing... I tried calling and got the company voice mail but never receive a call yet... I
have been scammed!!! I want my money back...Order_Number: ORDER ID : b(6)--Additional Comments: DesiredSettlementID: RefundI still have not received my
products...Why? Please call me b(6)b(6)Date: Tue, 1 Oct 2013 21:14:45 -0600To: b(6)
From: support@herbalproductshop.comSubject: Payment ConfirmationDear b(6),This
is confirmation of your payment to Herbal Product Shop
(support@herbalproductshop.com).ORDER AMOUNT : 34.66ORDER ID :
34079ORDER DATE : 1 October 2013If you have questions about this order, please
respond directly to this email or click on the link b
49703877 BBB CA San Jose
Texas
$199.95
Around October 14, 2012, I inquired to the website 'Work-At-Home.com'. On October
15, 2012, I was contacted by Paul H****h about this company. After receiving 2
training packages in less than a week for a possible sales position on-line, I thought, and
after careful determination, I realized that I did not want to purchase or become a sales
person for Herbalife, also known as 'work-at-home.com'. This is the cover name they
use for Herbalife. I made it known to Paul H****h, my so-called point of contact and
distributor, and also known to me as my 'Mentor' from Herbalife, that I no longer
wanted to continue with the program. At that time I was instructed to return the training
packages that were sent to me in the mail. I followed his instructions and returned both
to the respective addresses he gave me on the 19th of October and was told that I would
have a refund within 30-60 days. Two months went by and I neither heard or
received anything from Paul H****h or a refund from Herbalife. I then started
contacting by email and phone about once every two weeks and got the run around
about you need to send this email or you need to call this person, but needless to
say, 6 months later, no results except for one email from the Herbalife company
stating they were going to return 25% of what I paid to them. After that email, Paul
sent me a follow-up email for me to send him my name and address so that he could
send me a check to reimburse me the full 100% of what I paid to get into the company.
Then another 2 weeks went by and still nothing. I feel the Better Business Bureau is
my last resort to try to get reimbursed for my monies I was cheated out of and
some compensation for the aggravation I have gone through with this scam
company for the past 6 months! Please help in any way that you can to expose this
business, so that no one else can be affected the way I was. Thank
you!Product_Or_Service: Work From Home Training Package (1 of 2)Order_Number:
Transaction ID #4711 --- Additional Comments: DesiredSettlementID: Refund $220.00
reimbursement check for two training packages that were returned to 'Herbalife'. One
package was for $200 and the other was $20.
105
49703878
BBB CA San Jose
North Carolina
$399.00
I WAS TOLD THAT IF I WAS NOT SATIFIED THAT MY MONEY WOULD BE
REFUNDED , I PAID THEM $399.00 ,I SENT MY REFUND REQUEST BEFORE
THE 90 DAYS ,THAT WAS IN FEBUARY, IHAVE HEARD NOTHING FROM
THEM. ALL I WANT IS MY MONEY BACK. THANK YOU --- Additional
Comments: DesiredSettlementID: Refund$399.00 AND THE $49.95
50487782 BBB CA San Jose
California
$26.00
(see attached) --- Additional Comments: (see attached)
California
Herbalife Ltd Internet/E-mail
$2500.00
I had been part of what Herbalife calls Tabulators Team and was with the
company for almost 20 years, I have witnessed several injustices from the company
to its distributors since the death of the founder and with no way for an
"Independent Distributor" to get any justice from the damage the company
inflicts to them and that is why I am providing information that might aid in your
research of the Herbalife Ltd Company as they are "Fooling Some of the People
All of the Time". 1.- How much of the sales that you’d make in terms of final sales
are sold outside the network and how much are consumed within the distributor
base? There are not real sales outside the network The Nutrition Club Clubs
originated precisely out of the NECESSITY to try to move some product. The
product is very overpriced and thats what gave way to the nutrition clubs,
distributors having to break down the products in servings to to be able to sale it
because the CUSTOMERS REFUSED to buy whole canisters and bottles. What is
happening now is customers stopped buying canisters and bottles and distributors
are barely covering their monthly quota just to support the pyramid without
making any money. (Fouders Circle Members, Chirmans Club Members and
Executive Presidents Team Members ARE NOT SELLING ANY PRODUCT
OUTSIDE THE NETWORK, they just buy the product from the company and
donate it to some charity (Herbalife Houses from the Herbalife family foundation, etc)
DISTRIBUTORS DO NOT GET PAID "ROYALTIES" UNLESS THEY BUY
$2,500.00 OF PRODUCTS EVERY SINGLE MONTH, and to protect themselves
they have a so called 70 Customer Rule in case regulators or people like you start
asking questions. That is why HLF says they dont have an exact percentage
because they know very well what is going on and not because HLF does not have
visibility to that level of detail. Also from time to time HLF will impose hefty fines to
its distributors in an effort to not pay royalties and keep this earnings for their bottom
line and even go as far as to suspend its distributors and not pay to the upline the proper
amount of royalties (AS THEY ARE THE ONES WHO CALCULATE THE
PAYMENTS WITHOUT ANY OUTSIDE OVERSIGHT TO THE WHOLE
PROCESS) and if a distributor inquires about it, he or she might get fined or
suspended. 2.- What is the incentive for supervisor to sign somebody up to become a
distributor as opposed to – if they’re just going to consume for themselves as opposed
to just selling them the product for the markup. How does the distributor – how does the
supervisor come out better? There is no incentive other than "new distributors"
helping to support the Ponzi scheme. HLF definitely is a Ponzi scheme with very
106
high legal bills (Herbalife has been ruled an illegal pyramid scheme by a court in
Belgium) and a fraudulent operation that pays returns to its DISTRIBUTORS
from their own "PURCHASE" of the "PRODUCTS" paid by subsequent
DISTRIBUTORS, rather than from profit earned by the "SELL" of the
"PRODUCTS", HLFS Ponzi scheme usually entices new DISTRIBUTORS by
offering higher profits, in the form of short-term returns that are either
abnormally high or unusually consistent. DISTRIBUTORS DO NOT GET PAID
UNLESS THEY BUY $2,500.00 OF PRODUCTS EVERY SINGLE MONTH, on
ebay, amazon and craigslist you will find thousands of distributors trying to
unload their inventory. I hope this helps and if I can provide any additional
information please do not hesitate to contact me.
47390992
Connecticut
Herbalife Ltd Unknown
$0.00
marketing company. The consumer believes the company is unfairly targeting
Latinos in a pyramid scheme. Herbalife practices result in the loss of funds by
countless families who already live in difficult financial situations. The company
attracts Latino distributors by selling itself as an easy moneymaker but, in fact,
requires each distributor to lay out a significant personal investment upfront. The
families cannot afford to lose these funds, and majority of them never recover their
initial investment. Herbalife executives have already admitted targeting minority
groups, openly boasting about the company’s African American and Latino
business initiative. Herbalife convinces new sellers to ignore the risks and high
costs of their program, and promises financial freedom with only a few hours of
work. Many, including the Hispanic Federation and Congresswoman Linda
Sanchez, have already raised these allegations and the consumer wants to join in
their effort to stop Herbalife unfair and abusive practices.
47551610
Connecticut
Herbalife LTD Unknown
$0.00
marketing company. These allegations – which have already been raised by many,
suggest that Herbalife unfairly targets minority groups and falsely markets itself
as an easy business opportunity. Instead of selling nutrition products, Herbalife
sells these opportunities to people in vulnerable communities. The consumer is
small business owner and understands how difficult it is to be effective in retail
sales. This is way[why], what Herbalife is doing needs to be investigated. Herbalife
executives have already admitted targeting minority groups, openly boasting about
the company’s African American and Latino business initiative. Herbalife
convinces new sellers to ignore the risks and high costs of their program, and
promises financial freedom with only a few hours of work. Due to Herbalife’s
crushing, above-average costs, it is hard for these people to sell enough of the
product in order to realize a significant return investment. b(6) 08/09/2013: MAIL:
b(6) [NOTE: The consumer or group sent in other copies of their complaint
regarding Herbalife. See below.]
107
Connecticut
Herbalife Ltd Unknown [repeat]
$0.00
suggest that Herbalife unfairly targets minority groups and falsely markets itself as an
easy business opportunity. Instead of selling nutrition products, Herbalife sells these
opportunities to people in vulnerable communities. The consumer is small business
owner and understands how difficult it is to be effective in retail sales. This is way,
what Herbalife id doing needs to be investigated. Herbalife executives have already
admitted targeting minority groups, openly boasting about the company’s African
American and Latino business initiative. Herbalife convinces new sellers to ignore the
risks and high costs of their program, and promises financial freedom with only a few
hours of work. Due to Herbalife’s crushing, above-average costs, it is hard for these
people to sell enough of the product in order to realize a significant return investment.
47689079
Connecticut
Herbalife Ltd
Unknown
$0.00
b(6) 08/09/2013: MAIL: The consumer is an elected official in a city with a large
minority population and burdened with high rate of unemployment. The consumer is
writing to urge the Federal Trade Commission to open investigation into
allegations of an abusive pyramid scheme. Allegations regarding the company
Herbalife Ltd, which have already been raised by many, including Congresswoman
Linda Sanchez and the Hispanic Federation marketing – suggest that Herbalife unfairly
targets minority groups and falsely markets itself as an easy business opportunity.
Apparently, instead of selling nutrition products, Herbalife sells these opportunities to
people in vulnerable communities. The consumer has been personally approached to
buy product in the fashion. As a physician and public health researcher, often including
established drugs and medications as well as health products such as those sold by
Herbalife. Just like certain cigarette brands, it can be shown that there are schemes for
targeting minority groups, openly boasting about the company’s African American
initiative and Latino business. By recruiting vulnerable people in these communities
with little or no business experience, Herbalife convinces new sellers to ignore risks
and high costs of their program. Herbalife’s recruitment techniques promise
financial freedom to immigrants and others struggling to find a job.
47885068 Federal Trade Comm. District of Columbia| District of Columbia
Herbalife Ltd Unknown $0.00
The reported by submitted the letter on behalf of the consumer’s organization,
National Consumers League (NCL) regarding Herbalife Ltd. The consumer is
writing to urge the Federal Trade Commission (FTC) to open an investigation into
allegations by Pershing Square Capital Management L.P. (Pershing) and others
that the multi-level marketing company Herbalife is in fact a complex pyramid
scheme. In December 2012, after an eighteen-month investigation, Pershing
published a report alleging a range of potential violations of federal and state
consumer protection and anti-pyramiding laws, including Section 5 of the FTC
Act. Since the publication of the Pershing report, numerous charges and countercharges have been publicly leveled against Pershing and Herbalife by supporters of both
108
companies. The NCL has meet with Pershing, Direct Selling Association and
Herbalife, has heard their arguments, and feels that the FTC is the only one with
the expertise and resources to investigate these claims and determine whether
Herbalife is, in fact, an illegal pyramid scheme rather than a legitimate multi-level
marketing business. The letter included information regarding NCL’s AntiPyramid Scheme Advocacy, and Pershing Square’s Allegations and NCL’s
Pyramid Scheme “Red Flags”. NCL also posted a public statement on their website at
www.nclnet.org.
49580543
New York
Herbalife Ltd
Unknown
$0.00
office. The consumer is writing on behalf of their organization. The organization is
committed to increasing opportunities for local residents and small businesses in the
communities of Washington Heights and Inwood in New York City. The organization
works to increase access to small business and consumer loans and help community
business attract capital. People are looking for viable opportunities for financial
growth and new businesses. Herbalife claims to be one such opportunity but, in
our experience, they do not. Herbalife takes advantage of low-income and
minority people in the community by convincing them to take part in a losing
business deal. The company makes false promises about the money people can
make by joining the program, but never delivers. In the end, almost all the people
who join Herbalife lose their money and end up in debt.
Connecticut
Herbalife Ltd.
Unknown
$0.00
b(6) 09/11//2013: MAIL: The consumer is writing to request the Federal Trade
suggest that Herbalife unfairly targets minority groups and falsely markets itself as
an easy business opportunity. Instead of selling nutrition products, Herbalife sells
these opportunities to people in vulnerable communities. The consumer is small
business owner and understands how difficult it is to be effective in retail sales.
This is way, what Herbalife is doing needs to be investigated. Herbalife executives
have already admitted targeting minority groups, openly boasting about the
company’s African American and Latino business initiative. Herbalife convinces
new sellers to ignore the risks and high costs of their program, and promises
financial freedom with only a few hours of work. Due to Herbalife’s crushing,
above-average costs, it is hard for these people to sell enough of the product in
order to realize a significant return investment.
49943089 Federal Trade Commission CityElectron
Unknown (Herbalife) $0.00
Mail: Consumer is writing on behalf of their company Ruach Christian
Fellowship, regarding their complaint against Herbalife. Complaintant states that
people in their community, which includes all over Los Angeles area, have expressed
their concern with Herbalife's get rich-quick Pyramid scheme. Complaintant is hoping
the FTC will open an investigation regarding this matter. the details of
Herbalife's pyramid scheme are astounding. Last year Herbalife reported net sales
of more than $4 billion and a net income of $477.19 million, yet 40% of Herbalife
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employees are supervisors, who earned an average compensation of $637. Over 99%
of people who were lured into Herbalife's Pyramid Scheme last year made less
than a living wage. Members are encouraged to recruit instead of selling the
products and that leaves those at the bottom with no recruits.
Inspired Living Application:
45788330
INSPIRED LIVING APPLICATION
$0.00
I WAS HOPING SOMEONE COULD INVESTIGATE THIS, BEFORE PEOPLE
POTENTIALLY GO TO PRISON OR GET SCAMMED, AS THIS COMES
ACROSS AS A GOOD OL FASHIONED PYRAMID SCHEME, TRYING TO
RECRUIT PEOPLE TO PAY $9.99/MONTH TO SIGN UP FOR ILA, WITH
PROMISES OF MAKING MORE MONEY BY RECRUITING PEOPLE UNDER
YOU, WHO WILL ALLOW YOU TO PROFIT OFF THEM, AND THE PEOPLE
UNDER THEM. IF THIS IS INDEED ILLEGAL, CAN YOU PLEASE PUT A
BUYER-BEWARE OUT TO PEOPLE WHO MAY FALL VICTIM TO THIS
SEEMED PYRAMID SCHEME. ID HATE TO POTENTIALLY SEE THOSE
LESS FORTUNATE AND SENIORS FALL FOR THIS, OR END UP
PROSECUTED. WE ARE HIT UP ON A DAILY BASIS VIA THE INTERNET. IT
LOOKS AS THOUGH THE GUY WHO RUNS THIS HAS RECENTLY APPLIED FOR
A BUSINESS NAME CHANGE AFTER HIS PREVIOUS BUSINESS BUSTED, AND
IF YOU LOOK ON THE OREGONS SECRETARY OF STATE WEBSITE AT
EGOV.SOS.STATE.OR.US/BR/PKG_WEB_NAME_SRCH_INQ.SHOW_DETL?
P_BE_RSN= b(6) IF YOU GO TO GOOGLE MAPS FOR THE ADDRESS ON THE
OREGON SECRETARY OF STATES WEBSITE, IT LOOKS LIKE THE GUY IS
WORKING FROM HIS HOME, THAT IS APPARENTLY FOR SALE. IT JUST
DOESNT SEEM RIGHT, AND ANY INVESTIGATING/REPORTING WOULD
BE GREAT, AS IT SEEMS TO BE SPREADING LIKE WILDFIRE OVER THE
INTERNET AND IN EMAILS. ID LIKE TO REMAIN ANONYMOUS, IF
POSSIBLE. THANKS FOR YOUR TIME AND CONCERN AND ANY
AWARENESS OR CLARIFICATION YOU CAN BRING TO LIGHT, SO CITIZENS
KNOW IF IT IS SAFE OR NOT. --- Oregon DOJ comments: Consumer Did Not
Request Action --- Consumer description: Invited participation in pyramid --- Case
closed --- Case closed date: 2013-04-23 00:00
42722386
Florida
Inspired Living Application LLC
A friend on Facebook signed up for this obvious pyramid scheme and asked
everyone on his friends list (of which I am one) to look into this "amazing business
opportunity", where it costs only $10 to sign up and $10 a month. He included the
companys website in his online pitch. I went to the website and watched multiple video
presentations on how this supposed "MLM" works, but it keeps telling prospects how,
if they become an "Associate" by signing up for $10 and subscribe to this app,
which gives them access to some sort of online video library, and recruit others to
recruit to recruit to recruit, that they can make anywhere from several hundred
dollars to several thousand (the cap, according to the video on compensation that I
saw, was $10k a month). I saw little on the actual product or service offered,
110
because the whole point of this company is apparently not the product, but the
sales pitch. According to the videos, one doesnt even have to do much of anything,
that all one has to do is to let people know about this opportunity, and then those
can let others know, and then those others can let others know, and the company
builds by leaps and bounds. According to the same video, this amazing
opportunity will surely "go viral". The app hasnt even launched yet. It doesnt launch
until February, so there is quite a buzz on Facebook right now, with people on my
friends Facebook friend list signing up for an app that they cant even download yet, but
people are signing up for this. Who benefits from this? The folks at the top. How
can this not be a pyramid scheme? Sure, the hundreds of folks who are signing up
for this $9.99 membership and low monthly subscription arent losing thousands of
dollars individually, but collectively, people are losing, and the folks at the top are
winning. Please look into this, as there are aggressive, charismatic people right
now who are pitching this "get rich quick" scheme to potentially thousands of
people who are banking only on hope and will likely get very little out of their
investments.
43678083
Florida
Internet Web Site
$0.00
"CSN Record Details page - Data Reference field" link for further details on IC3 data. -- Incident description: I received an email from a relative of mine who has signed up
"on the ground level" with this MML scheme Inspired Living Application(iLA). My
relative is now trying to recruit people to sign up so that he can fill up his pyramid
matrix in order for him and others on the ground level to make money. This looks
like a pyramid scam to me and I will not participate, but I am concerned that my
relative and many others will be ripped off. People who sign up are providing credit
cards and social security numbers to this online "opportunity." The webpage states that
the developer of iLA is b(6), CEO of Savage Apps. Please look into this scheme.
44102334
Unknown
Pre-Launch mlm (not really ponzi but kind of...I am sure you know) Friend
contacted me with this great new thing that his cousin told him about.
Http:www.ilivingapp.comiLAOverview.html was the original link he gave me.
46298031
Inspired Living Applications
In Person
$0.00
Company engaged in Pyramid selling scheme World wide via internet have contacted
Oregon State but no luck there, please find content of email below 1. Dear Sirs, With
regard to the above company Registry Number b(6) I see according to your records is
registered as a Domestic Limed Liability Company, which can only carry out business
in the State of Oregon? They are selling world wide what seems to be a type of
pyramid sales plan? Could you please confirm that it is OK to invest in this company
and its sales plan. Regards b(6) 2. Hi b(6), Our office cannot vouch for the validity
of a company. We do not collect that type of information. Were a ministerial office that
simply makes sure the required information is filled out - not verifying its accuracy or
validity - and posting it as a public record. We have nothing to do with any business
they may be conducting outside of the state of Oregon. That would be regulated by any
111
other state andor country according to their laws and rules. Regards, Sally
Corporation Division (503)986-2200 3.Hi Sally, Thanks for your reply, your quote
“;Were a ministerial office that simply makes sure the required information is filled out
- not verifying its accuracy or validity - and posting it as a public record.”; why does
your department even bother to exist? This company is taking money from hard
working people around the world and then will disappear into the ground if that
does not bother the State of Oregon then shame on you all. Regards b(6) I am
sure that that type of selling is illegal in the USA as well as the rest of the civilised
world? Regards b(6). PS9000: Pyramid selling Other-Other Update
Life - Team Life, etc. – MLM “tools group” that left Amway,
then went to Mona Vie, then operated on their own:
43398259
LIFE
There are a number of people who have been complaining about bad business
practices with the LIFE Business on a consumer advocacy website, Amthrax
(http://amthrax.wordpress.com). The individuals behind LIFE were former
Amway and MonaVie distributors (Orrin Woodward, Chris Brady, and all). They
concurrently run a "teaching and training" business known as LIFE Training
(formerly known as TEAM and Team of Destiny), which sells books, CDs and
other tools to LIFE members. In fact, LIFE's products used to be considered
TEAM products when they were hawking Amway and MonaVie products. Today,
the tools have become the products in this "new" LIFE Business. Orrin
Woodward and his colleagues have demonstrated -- at the very least -- deception in
promoting their business opportunities. We have reason to believe they have
engaged in illegal business practices that may very well rise to the level of being
categorized as a pyramid scheme. Fortune Hi-Tech Marketing, which the FTC
recently shut down, has many similarities with LIFE/LIFE Training/TEAM. They
are a number of ex-members from these organizations who have been participating on
the Amthrax blog. Should you decide to investigate, Im certain that a number of them
will assist you with facts, documents and personal accounts. Forbes wrote an article
about Orrin Woodward back in 2008 (when he had just been terminated Amway/
Quixtar and joined MonaVie): http://www.forbes.com/forbes/2008/0811/050.html
43412279
Michigan
Life In Person
$0.00
Total pyramid scheme was presented to me. It was very obvious. This business
needs to be shut down!
44242442
Arizona
LIFE
In Person
$120.00
Life is a legit pyramid scheme being run by two of the fakest people and biggest
liars. Orrin Woodward, Chris Brady, I am 17 years old and have been played right
into it. Not until i did some reasearch did i see the book i paid 59.99 for via the
company is 1.99 at barnes and noble. Also to become certain ranks in the company
you have to spend X amount of money and you are paying way more for the
112
product through LIFE then retail stores. What they are doing is disturbing the
peace and ruining peoples lives. Orrin and Chris were already kicked out of
amway for there fake tool scam and they just took the money that they sued
amway for to start LIFE and its the biggest joke and rip off, and honestly about as
close to a cult as you can be. I am not being biased here these are the facts i got
into LIFE because i like mlms and it was a new bussiness so of course why not try
and get on early? the worst part is the month i actually bust my ass and get people
on my downline they try and say i didnt pay for that month but i have the reciept i
know i was charged for it and now they say they arent paying me. they are trying
to hustle me into paying for it again so i can get my check that will be about how
much i spent already this month, so basicly they are trying to rip me off 59 bucks.
They need to be investigated and shut down. its the biggest mlm scam out there,
and the people already in it are brainwashed already and dont see it but as
someone young and new i see right through there bullshit and so do a lot of others
but still alot of people praise these crooks, You want to know why, because just
like b(6) said at my first seminar i went too which opened my eyes He compared
him and orrin and chris as drug dealers and these people are definately addicted to
something bad and someone needs to shed light on all that is wrong with them. If
they were willing to screw over there pastors and make the pastors hate you, you
are doing something wrong. Especially because as a pastor you would believe that
god forgives all, so obviously they really got fucked with that amway tool scam and
now chris and orrin are doing it but they are leading it and no one can kick them
out... thats why people like me need your help to do what is right. THIS REALLY
IS IMPORTANT THEY ARE RUINING LIVES AND DESTRUCTING
[DESTROYING] SOCIETY. PS9000: LIFE books and cd's Other-Other Update
47775104
LIFE
In Person
This seems to be a company that makes exaggerated claims concerning monthly
income guaranteeing that you can make in access [excess] of $10,000.00 per month
in less than a year finding people that want to learn leadership. They post a
business opportunity with numbers that do not follow any sequence nor do they
add up correctly. People in Michigan are already in a financial hardship so they
do not need to be signing up and handing over $100.00 plus $50.00 per month with
a lick and a promise of a downline put under them randomly and unlimited
income quickly! When asked about the downlines and where they came from - no
direct answer is given. When asked how the compensation plan worked a booklet
was given and the figures do not even add up correctly at all. When asked about a
past yearly estimated income of distributors again the figures are not adding up
correctly at all. Most people do not inspect the figures as I have and are being
dooped[duped] every Tuesday night at a meeting right in Flint.
45401813
LIFE - Living Intentionally For Excellence In Person
$100.00
My wife was contacted by a friend who told her of a "Great Business Opportunity"
where she will be financially secure for life. She has since been convinced that this is a
wonderful company and has started investing in it. Her income is based on the
number of people that she "convinces to buy into the belief" and what ever she can
sell them. She gets a percentage and the rest goes up the chain. I have tried to
113
explain to her that this seems to be a Pyramid Scheme but she refuses to see it this
way. Could you please investigate? Our relationship is already suffering, and if
there is no stop to this, it will ruin us financially. She has already gone to many
meetings and started recruiting people under her. Thanks in advance for your
assistance, and feel free to contact me if you need more information. Yours truly b(6)
43293108
Pennsylvania
LIFE (aka) TEAM LIFE
In Person
$90.00
Team Life is selling Motivational products but you are paid by recruiting others to
work under you.
44580836
Pennsylvania
LIFE Business
In Person
$0.00
My husband met with Kolynn Kelly last week (Mar. 12, 2o13) about some "business
adventure". He "suspected" the same Amway (Pyramid) scheme and this Representative
(Kolynn K***y) made his "rah-rah" sales pitch to get him interested to recruit him and get
him interested [in] investing with the company.Upon further review of my husbands emails
to Kolynn K***y about the Founders...he stated that if the FTC, Better Business Bureau &
Business Attorneys endorsed his (said) products...why is he individually recruiting
members? Upon review of the "materials" were only CDs, DVDs, Seminar (or Pep-Rally)
tickets for "motivational" seminars while you purchase monthly materials to "be involved".
Upon further review, theres really "no materials" to be purchased from this company
as they claim to be "Life Coaches" to "rah-rah" and get you to spend more money.
Kolynn K***y has sent my husband an email stating... (too bad you werent at the
meeting Tues. night, I had (3) people already signed under you and you wouldve
received your 1st check this month). This tells me of an extreme RED FLAG that you
can get paid for doing ~nothing~. Im familiar with pyramid-type schemes and this (socalled) company is spearheaded by the (2) Founders:http:orrinwoodwardblog.com
People just dont believe in these pyrmaid-schemes...especially not here in this small
County where theyre targeting the new folks. Its time to investigate this company and
get them out of Pennsylvania (and other states).
45776048
Michigan
Life Business.Com
My cleaning lady, b(6), said she paid $90.00 to an online company called Life
Business.com who is giving her personal development advice which will make her rich.
She is instructed to recruit more people to be clients of this company. It sounds like
some kind of pyramid scheme. Please check out this business to see if it is
legitimate. Thank you for your help. Please let me know what you find out.
43286824
Missouri
LIFE|TEAM (LIFE Training)
In Person
I was approached by b(6) while sitting on a bench watching my grandson have a soccer
practice. b(6) son was also practicing.b(6) was about 20 yards away at another table and
we were the only adults there other than the coach and the boys. He started chatting me
up and after introducing myself (I was reading a bible at the time) he asked me about
the Bible and about my grandson. I told him I was about to retire. He started to talk to
be about the TEAMLIFE business at which time I immediately recognized the pitch
as an MLM pitch and I told him that although I would be retiring and would be
worried about how Id get along given that my daughter, son-in-law and grandchildren
114
had moved in with me about a year before, in NO WAY was I interested in becoming
any part of what I considered to be a pyramid scheme. He used all the MLM-type
tactics on me and insisted that I take a CD with me and I figured Id never get him to
stop talking unless I took one so I did, and on the way home I listened to it and it was
the same thing Id seen many of my friends get involved with. I contacted him on the
30th of September telling him I needed to give him his CD back and he said hed be
holding a seminar and I could give it to him there. Of course this was one of those
huge meetings exactly like a huge revival of poor blind sheep who are coming to
hear the talk and allegedly hear the truth about the organization into which they
have been encouraged to join. Ive been to many such meetings in the past to help
support my friends from getting sucked into such scams. I was surprised to find out
that b(6)was VERY HIGH in the pyramid and while I gave the CD back to him, he
continued to text me and invite me to various functions and a breakfast with him. By
this time I was convinced that something needed to be done about this type of organization but I also felt that Mark was a good man, but had just gotten sucked into the
organization through the cult-like manipulation of b(6) and b(6). I tried to talk him
into giving it up and stop hurting people and he sent many, quite uncharitable emails
to me, but still hoped Id get in. He followed me on Twitter and Facebook and eventually I
dropped him as a "friend" on Facebook as I became convinced hed never see the light.
Now, my motivation is to stop b(6) and b(6) from bilking thousands of people out of
their money by selling alleged products which are mainly tools and brain-washing CDs.
43571183
Pennsylvania
LIFE|TEAM (Life Training)
In Person
$180.00
In order to stay in the business you must attend open meetings every Tuesday. At the
meetings you show the business plan and sign up as many people as possible. The
catch is you pretend that you are selling them motiviational books and cds but
what you are really doing is getting them to sign up under you. This makes them
part of your pyramid. Each member must pay minimum of $50 a month to receive
cds in the mail and be a part of your team. To receive pay the members signed up
under you must pay their monthly fee & you receive 10% of everyones payment
totaled. I was automatically subscribed to the TEAM side of business although I only
wanted to sign up for the LIFE side. Once on the website I was not able to
unsubscribe from TEAM, I had to delete my credit card info in order for the
payment to stop being processed. I was told in the beginning Id only have to sign up
for the $50 a month & the sooner I signed up the better. If I didnt sign up right away
they wouldnt be able to hold my spot. The upline even offered to put my $50 in if I
wasnt ready so they could hold my spot & I would just owe them the $50. They
dont like you doing your own research, they want to provide you with the
information they want you to hear. If you want to post to their websites or blogs it
must only be positive info or you get blocked. I hope you [FTC officials] take this
request seriously. Thank you
45957348
Ohio
LIFE|TEAM (LIFE Training)
In Person
$8650.00
Initiated contact by a "member". This member invited me to a free meeting.
These meetings were not very informative but were highly motivational in nature. The
meetings then became 5 dollars each that I had to drive an hour to attend. Then they
became 10 dollars each. I finally got in to "hold-my-spot" in the "business down-
115
line" that is "not a pyramid because the structure is different". Facts are hidden
from you when you start. There are "multiple streams of income" and the
company changed from one product to another and you were required to use or
sell this product to make a profit. For instance when I started there was MonaVie..a so-called and touted "miracle juice". They werent allowed to say it worked
or cured anything so they indirectly applied it with personal stories. We tried it
and ended up throwing 2 cases or around 300 dollars worth of product away, it
just was some fancy juice in a bottle. They then introduced their own company
called LIFE. Even though we were all members we were now required to "hold
our spot" in this NEW company. We all had to pay to get in again. The order in
which we "held-our-spot" in the initial offering was the order in which we were
placed in this "team" as well. This is where I first suspected this was indeed truly a
pyramid scheme. The owner touts himself as a New York Times best selling
author, a Wall-Street Journal best selling author and an IAB Leadership Guru
winner several years in a row. The problem with the IAB is it has now been found
to be a fraud and over 2000 of the votes came from the same 3 IP address for Mr.
Woodward and his associates. Some of his web pages still reflect this fictional
information as well as all of the literature we were "recommended" to purchase to show
others this "business opportunity". We are told the customers we sign up will go
under in and that we can only move forward in the business by "helping others".
That is initially what got me in, that sounds like a positive thing. It is not, it simply
is the loading of customers and the pawning of subscription packages to the
companies proprietary information. They resell books at a higher value and in the
company agreement make you say that you will only buy LIFE products directly
from LIFE. For instance one book I paid 25 dollars for and got "Paid" commission
on my purchase. That same book sells on Amazon.com for $3.65 but we were
"required" to buy it from them or it was a violation of the terms of service. We
had to buy so much a month or we could not make commission. If you do NOT
have 200 dollars in personal sales or purchases a month you do not get paid, no
matter HOW many people you put into the pyramid under you. My wife and I
spend over $8500 dollars in a one year period and more in the previous year as
well. We now know this is another pyramid run by Mr. Woodward who is a
ruthless MLM marketer for years. We were warned by others but didnt listen,
now the facts are obvious. We were scammed and 20,000+ currently are.
47087377
Pennsylvania
Life|TEAM (LIFE Training) In Person
$122.00 [lost $25,000 over 3 years]
I was contacted to come to a meeting but was not told what it was about. It turned out to
be multi level marketing involving Monavie acai juice. I was told I could generate a
pipeline residual income for life if I just follow the system. The system being
recruiting other people to join the team and then sell them the juice along with
training cds and books. They had many different subscription packages. I was always
told to buy as many of the cds and books as possible to promote the business to recruits
as well as sell tickets to meetings, seminars, events. was later told that the tickets, cds,
and books was where the real money is made. Was in this scam for three years and
lost $25,000 over the three years. I got out of it but my wife and son are still in and
I can not convince them it is a pyramid scheme. Red flags started to go up for me
when I found out many of the people were in former MLM companies including
Amway, Quixtar, Team of destiny, Team, Team Monavie, Team Life, and now Life
116
Training. They have changed their name so many times and keep sending the same
materials through there system over and over again. They have destroyed
marriages,families, friendships, gone through church congregations, and many
personal bankruptcies. They use a script to deceive people into the meetings, will
not allow you to talk crossline, do not tell you all that is involved, will not show tax
returns or P & L statements to back up there claims of income, and has all the
characteristics of a cult following a man named Orrin Woodward. They tell people
you are an Independent Business Owner but have a 38 page Policy and Procedures
Document that says they can take your line of business income at any time for any
reason. They want you to listen to a minimum of 3 - 5 training cds per day that
amounts to nothing more than brainwashing. They are currently promoting
leadership materials. This MLM has hurt my marriage and my finances and I
believe they prey on good people with good hearts in something that more than
97% of people lose money all why chasing what they claim is "the life you always
wanted". They flaunt their mansions, cars, boats, vacation homes, tour buses,etc as
part of their dream for you. HELP PLEASE shut these people down!
43502034
Iowa
LIFE|Team LIFE Training|Signature Management Team LLC
$250.00 [plus many thousands lost over time]
Dear FTC, I consider myself a whistle blower with 13 years of experience around this
company Team, Signature Management Team LLC, LIFE and the Top owners. I and
many others are speaking out on a blog site warning others on the unethical and
fraudulent practices of this organization. There have and are many tens of
thousands who go into debt and damaged by this group. You can find much of this
information on www.amthrax.wordpress.com also the guaranteed 96+% failure
rates of their compensation plan. They make many lifestyle claims, promises, and
deceive others into believing they can have the lifestyle of the 7 at the Top, b(6)
was kicked out of Amway for wrong business practices, but received 3 million
dollars for taking the downline into Monavie, which he did not disclose, now
TEAM & LIFE is a standalone MLM as of November 11,2011, called Team and
LIFE. b(6) has stated the first year as The Team & LIFE business has made 50 plus
million in each company. That money is made off the backs of the masses who
continue to lose money. There are only 8 out of tens of thousands who make
millions. The compensation plan has been analyzed and it reveals where (in a best
case scenario without retail customers 96% will lose money). I believe this
company teaches the "now called members= customers" to operate deceptively
and fraudulently. The lies and deception hurt thousands of people, including us,
our family and friends. After years of building a downline and then quitting our jobs
devoted full time to "our own business" and were being paid by the Team profitsharing, They made us sign a contract but wouldn’t let us read, or have a copy and
was told we wouldn’t get paid if we didn’t sign it. When Orrin Woodward and the
ones at the Top of the pyramid were kicked out of Amway, and lost the lawsuit. They
told everyone to resign and we were going to Monavie, and this was when we could
see the unethical and illegal things begin. We sent letters of complaint into Monavie
but they did nothing. Since then I have learned much on illegal pyramids and from
what we experienced, the TEAM never had outside customers. They decimated
and stole our entire team. This is when things really became clear, and we then
asked for any and all the contracts we signed from the Team Office but they would
117
not send them. They finally told us we could drive to the office and view them but
they have never allowed anyone to have them. This would have been at least a 10
hour drive for us. We were lied to and left financially devastated. We were then
strong armed out, slandered and our team profit-sharing take away after 13 years
of bringing thousands of people on our team and were promised a passive, residual,
ongoing, will-able income and told we owned our own business along with many other
lies. The profit-sharing formula was secret they never told how we were paid, nor the
formula to see if they were honest. We were just supposed to trust them. We
generated many hundreds of thousands of dollars if not millions over a decade for
Orrin Woodward Signature Management Team LLC, Team Monavie etc. They are
devastating peoples finances, taxing marriages, dividing families, giving financial
advice, their product is "a better you", overpriced and re-branded with every name
change, which compounds the losses to multiple thousands of dollars lost on Cds
books, seminars. Please call. I can help, there is not enough space. UPDATE: 02/08/2013
Consumer wanted to know how to get a copy of her report. b(6)
43530652
Michigan
LIFE|TEAM(LIFE Training
$11520.00
At the time I got into TEAM they were doing business with Mona-vie. The Juice worked
unlike the business. I worked closely with my upline and did all that was asked of me.
Attending monthly Seminars and weekend conventions, in other States Milwaukee,
Missouri, Ohio. These were required to attend if you wanted to succeed. You had to keep
going to these functions and they were expensive. The conventions were up to $400.00
dollars just for the trip and Hotel room and these were cheap rooms. Oh my favorite
saying was are you a leader cause leaders buy it all. they are on everything. They get
everything. Finally I got fed up with it and quit. I wasnt able to go on with the lying to
my down line about how money I wasnt making. Which it was not allowed to give out
how much you maid only say you were making money They told me just 15 plans a
month and I would make it. Heard that so many times 15 plans 15 plans thats the
magic number, well I did not make it all that happened to me was further in debt dont
worry about your bills they will be memories when you make it big. after three years I
dindt have anymore to show than deeper in debt. They also talk about not being a
pyramid, but all the money goes to the top, we at the bottom get nothing or very little.
There is more just cant remember any more than that right now. Please help put a stop to
this its just not right what they are doing to people. Thank You
43386376
Wisconsin
Life - TEAM
TEAM (and many of the top leaders) is a company (MLM) who have mislead and
hurt many many families financially. TEAM recently changed their name to LIFE.
This is not a business opportunity. Its run by b(6) and b(6) who are NOT the men
of character and integrity they lead people to believe. They have brainwashed so
many people with their business practices. I truly believe that many more would
share their experiences if they werent so embarrassed for believing. They should
be shut down!!!! My personal story can be found @ b(6)
43455097
Michigan
LIFE - Team
In Person
$75000.00
They tell you that you need to attend everything, buy all their tools (books, cds,
ect). If you dont you will not be successful. They say it takes an average of 2-5
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years to become rich. I never saw anyone make it. Lots and lots of people go broke.
They tell you to sell your stuff [to buy their program] because you will be rich and
you can buy it again later.
43440830
Florida
LIFE - Team
In Person
$7000.00
I was approached by a family friend and was persuaded to join an MLM called The
Team. It was a business that sold "tools" and marketing material to its members. I wasnt
told about a second business called Quixtar that sold household products. After a few
years The Team ended their partnership with Quixtar and began a new
relationship with a company called Monavie. After another couple years The Team
ended its relationship with Monavie and changed their name to LIFE. LIFE solely
focuses on recruiting new members to but [buy] their tools. They are not
customers. LIFE is a scam and pyramid scheme. The top leaders are raking in
millions while promising the world to its members. I invested over $7,000 and
never made a profit. I did all the work the told me to and was not successful in any
way. Please investigate this illegal pyramid scheme and prevent innocent human
beings from being scammed. This company is out of control and taking advantage
of thousands of people. Check out the website http:amthrax.wordpress.com
43906756
New York
LIFE - Team
$89.00
This company is luring young people, in the christian and non christian community,
with an intention of helping others. They make people pay for a product that has to
be returned. These people force others to call and harass people, and hold
meetings that only further push their hidden agenda. They are misleading people
and getting others involved in questionable business practices.
44834059
New York
LIFE - Team+E542
In Person
$220.00
They dont sell any
tangible product. Instead they give someone a CD, that they have to return.
43386285
Ontario, Canada
LIFE - Team of Destiny, The Team, TeamMonaVie, TeamLife
Phone Call:
Mobile/Cell
$50000.00
We were in this organization from July 2002 until October 2009. They kept changing
their name to stay one step ahead of the critics. They pray[prey] on those who are
looking for a way out of their perceived rut, and use Christian based religion to
hide behind the huge pyramid scheme that they build.
43379564
Texas
LIFE/the-life-business.com
Internet/E-mail
b(6) sent out an email blast encouraging members of his multi-level system to pre-load on
his self authored book at least 5 per each by giving out incentives and even more for 10
copies purchased. He did the same with his previous book "Launching a Leadership
Revolution." Many members of this questionable MLM bought 10-15 copies each. Hardly
any were sold clearly breaking the 70% retail sales rule. He is at it again. This MLM
specializes in selling books to PMA books and CD from seminars to its members. It has no
consumable product to offer. Please shut down this scam MLM. Here is the email blast.
February 07, 2013 – 1:23pm EST Greetings LIFE Members, Please join us in celebrating
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b(6) and b(6)’s soon-to-be released book, LeaderShift: A Call for Americans to Finally
Stand Up and Lead, to be released on April 16, 2013. This action-packed business fable is
the culmination of Orrin and Oliver’s combined expertise and will offer every North
American a deeper understanding of the Five Laws of Decline and how the respective
effects are becoming increasingly evident in the United States. LeaderShift will explain this
devastating phenomena in detail, motivate readers to take immediate and precise action and,
most importantly, offer guidance on how each individual can contribute to not only
stopping, but reversing this crippling trend. Orrin and Oliver are proud to have LeaderShift
published by the prestigious Hachette Book Group (second largest book publishing
company in the world) and will hit the mainstream under the Business Plus imprint of one
of the country’s most elite book publishing groups. In 2011, Hachette Book Group had a
record 182 print books and 62 eBooks on the New York Times best seller list, 45 of which
reached #1. We at LIFE wish to extend our hearty congratulations and support to Orrin and
Oliver as LeaderShift is pre-launched and begins to accept pre-orders, which are now
available on sources such as Amazon, Barnes and Noble, etc. Due to the critically important
and timely message that LeaderShift is carrying, the authors believe that Hachette Business
Book Group is the best solution to deliver this message across North America. As such,
Hachette maintains full rights on this publication and LIFE will not publish or distribute
LeaderShift as we normally would with a book authored by one of the LIFE founders.
Orrin and Oliver are excited to be working with Hachette Book Group on this project,
however, they are also deeply devoted to the LIFE community and committed to ensure
win-win outcomes for everyone involved in LIFE (Members and Customers). Therefore,
LIFE is offering a special invitation to its members to purchase LeaderShift and receive 40
points total for purchasing between 5 – 9 copies. In addition, LIFE will offer 100 points
total for purchasing 10 or more copies (12 copies ordered equals 100 points like 10 copies
ordered does). LIFE Members should see their upline for purchasing less than 5 copies for a
recommended 5 point transfer per book. Purchases may be made via the web, your local
book store or by placing a pre-order now – be sure to keep your receipt for PV credit after
the April 16 release. All PV will be credited in the month of April – which is perfect timing
for the April 27th Chart Topper Meeting in Tampa. Your upline will have further
redemption instructions as we get closer to the book’s release. This special invitation runs
from now through April 30, 2013. The LI
Lyoness:
47726355
California
Lyoness
In Person
$1000.00
I want to warn over the lyoness system, I am not really interested in recovering
any money but to prevent and alert authorities about the people doing these ponzi.
These is a real threat to anybody and it will create a lot of pain in the future
coming. Please take these as a serious complaint. Thanks
47523683
California
Lyoness America
Phone
$12500.00
Lyoness America is a company that advertises itself (through individual affiliates)
as a global shopping network. Having said that there are 2 primary ways to
participate in the network. The first is as an individual shopper where the participant
would sign up and gain the right to shop in the network of businesses who participate.
120
The other way in which an individual can participate. what follows is an astute
explanation of the intricacies of the system. After careful review of Lyoness business
model and compensation plan, I am certain it will be concluded that Lyoness
America is in violation of all four: SEC, business opportunity, Ponzi and Pyramid
regulations. 1. Lyoness does allow someone to participate for free but records show
that less than 1% of distributors start this way. 2. Distributors start by buying in
with a minimum of $225. Lyoness calls this a down payment of future shopping. In
fact, no shopping is down [done] with that money. NO product or service is
delivered with that money. All the distributors do get are (3) stacked profit centers
which Lyoness call accounting units in a compensation structure very similar to a
binary compensation structure. This is buying into an opportunity and I believe is
in violation of pyramid laws. 3. Before a distributor can place a down payment,
they are required to make a purchase of $300 of gift cards. This is a total of $525
minimum required to start in Lyoness America and may be in violation of several
state and Business Opportunity laws. 4. Many distributors are encouraged to start
as "Premium" members for $3000 and are also required to purchase $600 in gift
cards. Distributors are given (7) stacked profit centers Lyoness first stacked binary
matrix called Accounting Center 1(AC1), 3 stacked profit centers in a binary
matrix called AC2 and 3 profit centers in a more expensive binary matrix called
AC3. This is a total of 13 profit centers purchased. By making these purchases, a
distributor is qualified to receive additional commissions and benefits including
the right to purchase accounting units in different markets. They are told that as
all the profit centers earn all of their cycles and are paid off, the $3000 investment
in profit returns will pay out $338,000 returned of investment. This does not count
additional profit centers as discussed in point 9. This may be in violation of
Pyramid laws. 5. Lyoness has unilevel structure. IN the unilevel, distributors are
paid an amount based on the number of new "profit centers" sold. This seems to
be a blatant pyramid law violation. 6. LYoness has a volume bonus that is paid
based on rank achieved based on the number of profit centers sold. Pyramid??7.
Commissions are paid in the binary matrix based on the balanced sales volumes in
the matrix. The company told me these sales were based on the sale of gift cards
and online purchases. After a couple of months, it became apparent this is not the
case in the United States. NOTE: I have additional information contained in
documents. Because of the character limit I can provide the additional information to
you... PS9000: A company advertising itself as a multi level marketing company OtherOther Update UPDATE: 8/23/13 Consumer is calling for status on complaint.
lshropshire
47919184
Lyoness America
I Initiated Contact $0.00
Hi, my concern is whether or not the FTC allows this companys compensation plan
or if it creates a red flag for you. I am interested in starting the Lyoness business.
There is no necessary payment UNLESS I want to fast track - in that case I need to
pay $3000. My concern is that this necessary step may be found by the FTC as
illegal or problematic and in the long run could cause an investigation that shuts
the company down thus destroying any effort I make to build the business. Do you
find their compensation plan or anything else with this company problematic to
your regulations in any fashion? There is a video on their website that reveals how the
compensation plan works.UPDATE:08/29/2013 Consumer wanted to find out if others
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have complained about this company. Advised foia. b(6) .http://www.lyoness.nethttp://
www.lyoness.com. I cannot find any reputable company or source that can
authenticate that this company's compensation plan is legitimate. Any reply would
greatly help! I have not made any payments until I hear back from a solid organization
such as the FTC that Lyoness is not a problem.Thank you.
49322130
California
Lyoness America
[$12,500]
Hello, This is a company that has operated in Europe for a number of years as Lyoness
International. Not coincidentally, there are a number of class actions and litigations
against the company by mislead members. Lyoness America, started here about 2
years ago in Southern California launched by an Austrian national named Silvio Spangl.
They have opened an office in Irvine. I signed on as a member 2 years ago and, to date,
have invested about 15K dollars. However, I am 1 of an estimated [??] members in
the U.S. so the system is growing here. It's growth can be explained by the fact that
the financial payout system is complicated and, I believe, purposely obfuscated to
mask the falsehoods Lyoness' affiliates spread. They advertise themselves as a
"global shopping network". A person may participate in 1 of 2 ways - either as
shopper only where the member is able to shop within the Lyoness network of vendors
and receive a modest amount of cashback for each transaction made within the network.
This seems to be completely legal and I don't have a problem with this part of the
business. The second method is far more insidious. In the second method of
participation in Lyoness, a member can invest in "positions" within the Pyramid
and consequently, gain access to more earning potential. The package for this
secondary level of participation can range from $225 to $3000 dollars. This
component of the Lyoness business model is a classic Ponzi scheme. In fact, it
appears that the majority of the money that flows thru the network is generated by
recruitment of new members who are willing to invest in this option. As if this
weren't complicated enough, members who invest in one of these aformentioned
packages gain the ability to invest in emerging markets where Lyoness is soon to
operate like India or Brazil. I invested in one of these called America Continental
in the sum or $12,500 and I am not able to see the status of my investment or trace
it's performance. It is as if my money fell into a black hole. When I approached the
person who recruited me about this issue, she promptly cut off all communication
with me and locked me out the Lyoness members Facebook page. I called the
lawyer representing Lyoness and was unable to reach a resolution with them. I am
interested in recouping my own investment yet I am also concerned with the
number of people who are being recruited in California who will lose their
investment. Many of these people are retirees and families who are lured by the
promise of "residual income" and are bound to lose their investment. Lyoness
allows the recruitment of minors into this investment scheme. I have hard evidence
of at least 1 case where a 15 yr girl was signed up. I am speaking with a leading
MLM attorney to prepare a whistleblower case. We are in the process building an
information submission to the SEC. However, since the state of California is the
first state where Lyoness America started its stateside campaign, I feel the AG of
California should look at this company as a delay will result in many well meaning
families and elderly folks being cheated. THe resolution I am seeking is that the
business practices of the company are analyzed for conformity with California law
regarding Multi Level Marketeing companies. Furthemore, for the Attorney
122
General to determine if the practice of recruiting minors into investments is legal.
Lastly, I desire for the entire amount Ive invested to be returned to me and all others
who were mislead by Lyoness affiliates. --- CA Source: Web Form --- CA Status: Closed
46547976
FTC Call Center
Lyoness America Inc
Unknown
$0.00
MAIL: The US Securities and Exchange Commission forwarded the anonymous
whistleblower complaint. Consumer wrote that Lyoness America Inc is starting up in
America by offering a back door option to get into their company and earn money
faster by buying accounting units that they call a down payment on future shopping
but in reality it is just an investment that you never use to shop. Consumer states that
it matures when you get at least 70 more similar investments under you. Consumer
states that they belive the company is under investigation in Austria.
46237547
FTC Call Center
Lyoness Group
Unknown
$0.00
Consumer complains that a buyers club, Lyoness Group, is running a ponzi scheme.
They ask people to recruit people to invest $3,000. They convince people with the
power of positive thinking. Consumer states that it is similar to a religious cult. He
states that is a multi-level marketing scheme. They were based in Australia, but now they
have moved into America. Consumer has collected intelligence about this company.
45468491
Florida
Lyoness International In Person
This company is going around to local businesses getting them to sign up and having
their employees sign up so they can get customers to sign up. With a substantial elderly
population in this community along with a great proportion of the service workforce
being either Hispanic,foreign or young, the potential for the harm this will cause is
astounding. This program is a down line multi-marketing pyramid scheme along with a
"business opportunity" by "purchasing" ahead. A local business is requiring their
employees to join in order to work there. This violates Florida Law. This company
needs to be investigated before someone gets hurt. [The consumer seems unaware that
millions have already been hurt by similar schemes.]
43576879
California
Lyoness International AG, Lyoness America Inc.|A Class Act Singing Telegram
In Person
John N*****s is owner of A Class Act Singing Telegram in San
Diego. He conducts an orchestra for City Ballet of San Diego, however its musicians
are paid by checks from Johns company (A Class Act). This complaint is aimed at
Lyoness and Johns company (A Class Act). There is no complaint here about City
Ballet of San Diego, as I dont even know if theyre aware of this. I do not even know if
City Ballet pays John (A Class Act) at all under a prime contract in order for him to pay
us for our musician services as subcontractors. At the beginning of rehearsal Sun
21713 he brought a woman from Lyoness to give a presentation. Lyoness purports
to be a cash-back rewards loyalty program. Rewards are supposed to be earned
when purchasing goods & services from Lyoness in-network merchants. John
informed us his company (A Class Act) is a member merchant of Lyoness. The
implication was that if we signed up and recruited others, it would earn him rewards
that he could use to pay us for performing in the orchestra. It was posed as a manner
of fundraising. I believe this is a pyramid or MLM scam, because the presentation
123
revealed that most rewards are only earned when those whom youve recruited, and
those whom theyve subsequently recruited, make purchases from in-network Lyoness
vendors. The rewards dont seem to be true cash back, in the sense that most rewards
are given as gift certificates/credits valid only with in-network vendors. And it seems
you dont get much at all if you dont recruit new members. They purport to offer a
free trial membership. However, a colleague in the orchestra was asked to pay $3,000
as some form of down payment, premium membership, or something of the like. She
complained to me that she wasnt able to earn rewards at vendors advertised as in the
Lyoness network, and that she feared the only way to get her money back was as gift
cards. I am complaining against Lyoness because they appear to be a pyramid/MLM
scam couched as a cash-back rewards program. I am complaining against John
Nettles and his company (A Class Act) because he seems to have used rehearsal time
devoted for a City Ballet production in order to advertise the Lyoness scam and
recruit us musicians into it.
Melaleuca:
43794227
Alabama
melaleuca
$53.39
"CSN Record Details page - Data Reference field" link for further details on IC3 data. -- Incident description: on 9/5/2013 I noticed that 53.39 was taken out of my account I
proceeded to contacted debit card my bank carrier to find out how and why after
obtaining melelauca phone number I had a conversation with a representative in regards
to this matter she stated to me that some kind of back up order was done through my
debit card and that the charges were none refundable I then explain to her that months
ago I cancelled their services and had no interest in buying anything and I also stated
that from the first time they sent merchandise to me from my previous address 1125
Martin wood Ln I sent the merchandise back cancelled the services and received a
refund back and I also informed the representative that they have sent merchandise to
the wrong address and that I was not going to be responsible for something that they
had done and to place the funding back into my account because it was taken without
permission from me and she stated that it was none[non-]refundable
50752724
Washington
Melaleuca
My wife, b(6) account #b(6), has been trying to cancel this account with, Melaleuca, Inc.,
since 07/2013. She and I have been emailing and calling, Melaleuca, Inc., which we keep
getting different, answers to how to suspend the account. We sent back two months worth
of product; one shipment was on my dime at $16. I am asking for some help in having,
Melaleuca, Inc., quit asking us for money we do not owe for product we did not
receive or want. I am attaching the Suspend form and the fax confirmation of the suspend
form I sent 10/04/2013. --- Resolution: Resolution-CLOSED ADJUSTED --- Status:
Closed --- Estimated Savings: 0.00 --- Actual Savings: 53.39 --- WAG Resolution Date:
11/14/2013 3:36:45 PM
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48394121
Georgia
Melaleuca Inc Mobile: Text/Email/IM
I'm selling an item on craigslist for $130. A person claiming to be an interested buyer
has been texting me regarding purchase (using unusual “broken” english). He sent me
an obvious scam check for $2000. The check claims to be from San Diego National
Bank in CA. And company name on check reads “Racho Bernardo Golf Club...Getto” I
told this guy I would text him when I received payment...I have not yet, and would like
to hand over this check and the envelope it arrived in to someone who can stop this
scam for others. The return address on the envelope reads “Melaleuca Inc” Please
contact me if there is someone local to me in Atlanta, Ga I should give the check to...ie
FBI, local police.Thank you Other-Other Update
42801966
FTC Online Complaint Assistant [Sent twice]
Melaleuca Inc.
This company, Melaleuca, is running a pyramid scheme for more than a decade just
like Herbalife. Please investigate it. The CEO, Frank VanderSloot, has been bribing
the legislators to cover up his business practices. There are a lot of distributors (so
called Marketing Executives) have been complaining about the company's business
practices. The company lies and steal money from the distributors via a complicated
compensation plan. Please keep my name anonymous and confidential. Please
investigate! There is a lot of public information online about this company and the CEO
who was behind Mitt Romney presidential campaign.. PS9000: Complain about Melaleuca
located in Idaho Falls, ID, their business practice Other-Other Update
45419691
FTC Call Center
Rhode Island
Melaleuca Wellness
$0.00
Caller is receiving repeat calls from creditor Melaleuca Wellness trying to collect
for an unknown debt and feels this is deceptive advice her State of RI.
43123669
Illinois
Melaleuca, Inc
I Initiated Contact
I became a member very recently and was not informed that I would be required to
make a minium purchase every month or one will be placed for me against my will.
When I called to cancel, I was told that it was too late, an order will be placed for me,
and the amount deducted from my checking account. I cannot afford the purchase
and will endure a finanical mess if they force this deduction. I pleaded my situation to
no avail. I feel violated and now have enourmous stress. This is robbery.
43779677BBB ID Boise
Arkansas
Melaleuca, Inc
I signed up for the service over the phone. Was told at that time I could call back at
anytime to cancel. I did call back to cancel a week later and was told I had to sign a
paper & they had to receive it by the 25th which was the very next day! I explained I
was traveling & that I wasn't able to do so. They informed me that I would be sent the
products & I would be charged regardless. I asked if they had the recording of when I
signed up & was told all I had to do was call to cancel, they claimed they did but would
not replay it. I feel as though I've been scammed and it is a fraudulent business practice.
Be very cautious when dealing with this company! You will be sent products &
billed for them whether you want them or not & you cannot cancel whenever you
want to as told! --- Additional Comments: No settlement required.
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43802830
BBB ID Boise
Tennessee
Melaleuca, Inc
Requested cancelation of service. Talked to a Jessica and Brad (supervisor and
manager). They would not cancel for current month, only next month. We called on
24th to do so and they sent us a blank form. We could not call back to tell them the firm
was blank due to them closing on 25th. When we did call back, they both said there
was nothing they could do even though this was their employee error. Both Jessica and
Brad stated that they saw where we called to cancel in a timely manner but they sent us
a blank form!! --- Additional Comments: Melaleuca to be required to come up with a
method to allow its customers to opt out without having to fill out forms from customer
service who provides you with a blank form to force you to remain a customer!
43802876
BBB ID Boise
Oregon
Melaleuca, Inc
I started using Melaleuca in August of 2012. When signing up I asked if I did not like
it if I would be able to cancel and was told, yes it is really easy. Umm not true, after
almost 3 months of dealing with this company, I have only been able to get some of
my money back. When dealing with the customer service they were so rude,
treating me as if I was an idiot. After countless times of faxing them my cancelltion
and being told they have no record of my cancellation form, a supervisor gave me a
*personal* fax. Her fax number was false and did not work. I thought I was being
ahead of the game doing this all before their cut off date of the 25th. After emailing
several times and getting no response and many many phone calls later they had
charged me yet again. I had to put a stop payment on my card with the bank and
yet they still mailed me an unwanted package. Which I had to pay to ship it back.
After finally receiving an email stating my account had been cancelled they are still
sending me emails that I owe them money. Or emails that I have a credit. I do not owe
you a single cent. I do not want to be a member. They claim to be a family company. In
my experience they are anything but that. --- Additional Comments: I want them to
stop emailing me that I owe them money. My account is cancelled! I do not want
anything to do with this company! I want all my information to be deleted from
their accounts!
43829404
BBB ID Boise
Montana
Melaleuca, Inc
I am currently without an income and tried to suspend my account and they refused to
stop an auto-shipment that had not processed yet, that would have put my bank
account into the negative, causing me further financial hardship. The only way I
was able to rectify that, was by cancelling my debit card linked to the account, causing
me inconvenience. They refused to help me. --- Additional Comments: I have no desire
to do business with people who are so disconnected with humanity that they cannot
understand the fact that I have ZERO income and could not afford to buy their
products this month.
43829866
BBB ID Boise
Hawaii
Melaleuca, Inc
I went to the Melaleuca store here in Hawaii. The reason I went to the store instead of
having the products shipped to me was to save on the shipping cost. Before I went to
the store I went online, went through the process of ordering the products I wanted. This
way I could see all the specials like 'buy one, get one for 99 cents'. Instead of
126
completing the order, I just did a print out. At the Melaleuca store I got all the items that
was on my printout. At checkout I found that the store's and the online prices are not
the same. Some specials match and some are not listed. What was surprising to me was
that the store manager/supervisor was not a bit concerned. The saleslady that helped me
called Melaleuca's Customer Service. Customer Service told the store to charge me the
online cheaper price. My concern is that customers that don't check prices are
being charged a higher price. How can a company as big as Melaleuca do this?
Customers like me drive to the store expecting to save on shipping charge but may not
be saving anything. Melaleuca also added a 'transportation surcharge' of $4.48 to my
order. Why? --- Additional Comments: Melaleuca needs to correct this error. The price
online and at the store should be the same, otherwise how can we know if we save any
money by shopping at the store.
43864131
BBB ID Boise
Louisiana
Melaleuca, Inc
To whom this may concern,I got enroll by b(6), I was enrolling as a member on
11/15/2012 I talk with Mrs. D****o cousin from New Jersey that took my debit card
information I thought she was taking the fee out for the membership kit but she did not.
I found out on the week of 12/16/2012 when b(6) told me at school, b(6) is my coworker at North Caddo Magnet High School. A represntative call and got permission to
charge my account for the enrollment kit. I did not know b(6) did not tell me she is one
of the directors. I got a summary statement listed her as the director and my status is
Marketing Executive, I did not sign up as an Marketing Executive. I have [$]5.06 check
for commission.The company tried to charge my account for the enrollment kit but
my bank did not pay it this is when all red flags went up. Because this is a month
later and should have been taking out in November I do not have an enrollment kit but
was allowed to order without the kit and the information.I Spoke with a representative
from Melaleuca by the name of Jennifer I ask for her last name she gave me her badge
number I told her I wanted to cancel my member ship Jennifer stated I could suspend
the order for January before the 25 of January but my account would be charge for
December and I did not place an order. Jennifer stated the company could place an
order for me because it was in the contract. I do not have a contract.I trusted b(6) she
did not give me any information on Malaleuca and I feel she is not knowledgeable
enough to recruit members and b(6) is manipulating and frauding people to become
members to get the commission. I want my membership cancel and the charge on my
account drop for [$]59.79 and the Status that I am a Marketing Executive if not I will
attain an attorney to get this done. b(6) contact me over 12/29/12 trying to get me to let
her order the enrollment kit for me and she pay for it and I would not have to pay her
back and let her cousin have my kit --- Additional Comments: b(6) wanted to give my
kit to her cousin she stated in the text message because her cousin had receive her kit in
spanish, I said her cousin should have sent the enrollment kit back. b(6) wanted to use
my user name and account to order the kit. this is fraud. b(6) said she needed the
incentive check to cover her expensives. I told b(6) I would not allow her to order a
enrollment kit using my account. Thank you for your time.b(6)
43864132
BBB ID Boise
Arizona
Melaleuca, Inc
I had requested in my last telephone
conversation at the beginning of December that this company not send out any orders
for me and that my membership be canceled as a result of them doing so. I was told that
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an email would be sent to me, which was not so that I could have this done. I was never
shown how to do a back up order or told before becoming a member that If I did not
want a product this company would charge me to ship it back and charge me for the
shipping of the products to me in the first place. Now I have another shipment sent out
with out me wanting it and monies taken out of my account without my authorization. I
am not wanting any monies to come out of my account for the December shipment or
any of your products anymore. Please correct this situation immediately. --- Additional
Comments: I would like my money credited back to my account for the December
shipment as I have already paid for the November shipment without wanting too. I also
would like for you all to take me off your membership list as requested before and
stop sending me unwanted products and charging me for them.
43864133
BBB ID Boise
Illinois
Melaleuca, Inc
Customer serviced informed me wrong
information which caused an additional order to be placed, in which I do not wish to
have. The company will return the order, but I'm responsible for shipping to and from. -- Additional Comments: Full refund of shipping as well as order refund.
43864134
BBB ID Boise
Texas
Melaleuca, Inc
The representative did not disclose the full details during the presentation (even
going so far as to say that it's not an MLM when that's exactly what this company
is). I understand that this is a fault of that person, however, if they are representing the
company, then the company needs to do better training or have a more standardized
script. I have received a few latent emails of notes from 'group training calls' from some
of the regional managers and the sales techniques they utilize and recommend are
off-putting, manipulative, and deceptive. I never received my product and the phone
supervisor was very rude. They refused to refund the shipping charge because they
claimed they were going to follow up with UPS and that was supposed to be enough.
Once I stated that I wanted to cancel, I was treated as a problem. I'd gladly pay to
return something I had received and wasn't satisfied with, but after not receiving it and
reviewing the terms and conditions that weren't disclosed until AFTER they had
my financial information, I wanted nothing to do with the company. It's not a safe
feeling to know that you can't cancel your account or remove your financial
information from the website and have to fax/mail things off and take a plane, a
train, and a camel to get that done. I almost want to cancel my debit card just to be
sure that I don't have any further issues with this company, but the customer service
terms that are not told to you state 'I agree to pay a $10.00 service fee in the event a
check or charge is dishonored for any reason' and 'I will hold Melaleuca, Inc. harmless
for all special or consequential damages, whether direct or indirect, resulting from any
wrongful debit to my account.' So basically if they charge you when they aren't
supposed to and should you incur any fee, they're not going to assist you even if it's
their fault. All of their BBB Bureau rebuttals are a standardized script, so why can't
their recruitment be the same? Use major caution with this company. --- Additional
Comments: The customer service supervisor said that he would in no way refund
my shipping cost, which is not really fair considering I never received anything
and then learned a lot of the negative behind-the-scenes aspects after the fact. I'd
like that refunded and also verification that my card will not be charged and that I won't
be penalized for anything they charge after I fax AND send off my cancellation form.
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43864135
BBB ID Boise
Texas
Melaleuca, Inc
My sister started selling Melaleuca (which is a great product). Melaleuca had me on a
monthly plan to spend a certain amount per month. We started getting overwhealmed
with products so I tried to suspend my account by phone, they were not easy to get a
hold of. They would not let me suspend my account by phone, even after giving them
my account number, name, address and method of payment. They informed me that I
would need to write a letter and mail it or fax it ( I do not own a fax so I had to drive
and fax it from a company) . They still were trying to send me products even though
I faxed my letter. I finally called them again and at first they said they never
received my fax and I would have to pay for the order and also the previous order
(which I had tried to cancel). I gave them the time and date of my fax. They were
able to finally locate it and then proceeded to tell me that I did not sign it. I do not
own a fax machine nor a scanner and once again I had to drive and fax a new
letter. They then told me If I could not get the letter in asap I would have to pay
for the products.They make it very hard to cancel your account! Which I am still
waiting to hear if they received my new fax but I will probably have to follow up with
another phone call. Be aware that this company locks you in and the only way to get
out is to play by their rules or they will send you to collections. --- Additional
Comments: I would like people to know what they are getting into when they sign
up with Melaleuca, The Wellness Company
43864296
BBB ID Boise
Georgia
Melaleuca, Inc
I visited a Melaleuca presentation and the representative presented the products and
asked people to sign-up to be reps. I completed some of the paperwork however I did
not complete the process to be a part of the team. I was called several times and
expressed that I was not ready yet. However there was an order placed and I did not
ok it! I called Melaleuca and advised them and said I wanted my $120 back. I got
a terrible run around and the customer service was horrible and I still had to pay
shipping on an order I did not place! I explained the issue and now on January
4th, I view my banking account on line and I see that they have placed another
order to my bank account and I called them and they act like they do not
understand and had the nerve to ask me to remain a member. I never signed up to
be a member and I explained that all over again. I was told that I have to send in
request to close an accout that I did not open and like the first time, I have to pay
shipping charges for an order I did not place! I will never do anything with
Melaleuca again and I advise you not to either. They do not care about customer
service or the truth. --- Additional Comments: I want my money back and I want
anything, with my name on it, cancelled.
43927903
BBB ID Boise
California
Melaleuca, Inc
To whom may concern....I been their member
since 2011 and last year I applied to get my next ticket for the annual convention event
which will be on May of this year, well, I read the contract and everything but I been try
to get refund of this since I will not be able to attend for personal health problems and I
just want to get some money back from what I already paid. There answer is to transfer
this tkt to another person which has been impossible to find one. I will appreciate if they
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can done this for me.Thank you b(6) --- Additional Comments: Sending by letter the
resolution of this and get some refund of this.
43956608
BBB ID Boise
California
Melaleuca, Inc
I contacted our local rep Ranae S****y to cancel our membership with the Melaleuca service
on 12/5/12. She emailed me a cancellation form which I completed and faxed to the
company 888 number on 12/6/12. I heard nothing from them until they sent me an email on
1/5 stating they sent me default order and charged my credit card. I called them on 1/7 the
next business day they answered the phone and requested they cancel this order due to I was
not longer a customer of theirs. She state they had not received my cancellation request, I
faxed over and emailed again to them on 1/7 and they cancelled my membership but insisted
they would not turn the order around and if I didn't want the products they would accept a
return but still charge me for the shipping to my house and return shipping for something they
should not have sent in the first place. On January 10th I sent them a follow up email
requesting they arrange to take their products back, with no reply of any sort. On January
21st I sent another email to Melaleuca and they responded again they would be happy to
return the products minus all shipping charges. --- Additional Comments: I would like a full
refund of the charge $65.94 I believe. I have not open the box to see the amount. I would
like my official cancellation date moved back to 12/6/12. I am also hoping you will post
this to warn other consumers about their poor account management tactics.
44160905
BBB ID Boise
California
Melaleuca, Inc
I have requested my membership fee of $29.99 returned by Melaleuca. They say that
they sent me a membership kit; which simply is a bunch of catalogs and papers. I never
received it. The membership kit, from what I understand, is simply a recruiting type kit
with a bunch of sales literature. It has absolutely no product, etc. in it. Melaleuca
simply uses this 'hoop' for you to jump through so that they can keep your
membership fee. I think that their sales literature and recruiting efforts should not be a
required return for me to get my membership fee refunded. --- Additional Comments: I
would like my $29.99 membership fee returned to me. Thank you.
44164409
BBB ID Boise
Colorado
Melaleuca, Inc
[$138]
I was informed that it cost 15 dollars to sign up to this company. This company
withdrew 68 dollars from my account twice. I tried to cancel my membership. This
company sent products to my home I didn't order and refused to cancel my
membership. I contacted the corporate office and requested for them to stop the
membership and to quit withdrawing money from my account. I find this
company to be misleading and scamming customers. Please help with this!
Thank you. This is one of the worst companies out there. --- Additional Comments:
I want a full refund totaling 138.00 dollars
44164428
BBB ID Boise
Minnesota
Melaleuca, Inc
I signed up for Melaleuca products June 27, 2012.
On 8/14/2012 I called to cancel my service. I was told a need to send a signed form to
cancel service. On 9/8/12 I emailed the signed form to cancel. I was charged $9.95 in
Sept, Oct, Nov, Dec, Jan. I called customer service and they would only refund the last
two months. Melaleuca makes it difficult to cancel an account. It cannot be done
130
online, by phone, or by email. I repeatedly told them over the phone and by email
that I do not want any more charges or service. Then once I actually cancelled
they continued to charge me. I believe they make it difficult to cancel service on
purpose. --- Additional Comments: I would like a refund for $29.85 for the other three
months I was charged after I first called to cancel.
44180629
BBB ID Boise
Minnesota
Melaleuca, Inc
i had placed a order using convience certificates with
melaleuca country. i had several of them. i pended the order until my last certificate
arrvived. i had already put on the certificates i had. when i placed the last part for 3
addtional orders it did not state the same for convience certificates nor did it verify at the
end of my order for my payment option before it went thru. before i knew it my order
was placed and was being charged for the last part of my order and going thru wrong
bank. this order was placed between 12-1 am cst on 1/23/2013. i called at 7am cst on
1/23/2013 and talked with a customer service rep. she informed me in the short time my
order had been out there it was already being shipped and could not change my payment
option and she could not add my convience certificate. nothing she could do. i protested.
she talked with someone came back and took new payment information on other bank
account. but, could not apply convience certificate. not sure why since payment could be
worked with. i still gave numb otherwise would go thru account where the funds were
not. i called back later when i had more time. rep would look into certificate. i did not
hear back. looked on my bank and it went thru wrong account anyway and bounced and
caused another check to bounce. i called again. i was told that if i cb monday would 3
way with bank to see if they would waive fee but, they would not refund it to me. the fact
they took other bank info and ran it thru wrong account anyway caused my nsf of
$50.00 and they would not reimburse. i sd will need to return. to many problems with
order and wanted a cash refund. they refused to provide a return label. i insisted on him
listenng to call. i have never received a cb from the company at this time. b(6) --Additional Comments: i want to return all of my products from this order at their expense
and a full cash refund of the product and last convience certificate. i also want a
reimbursement of the50.00 nsf fee on my checking since in the end they ran it thru wrong
account anyway. i was told they would run it thru my debit card i gave that morning. it
did not happen that way. i also want my account closed with no peneties.
44180982
BBB ID Boise
Georgia
Melaleuca, Inc
I ordered from the company and paid with a credit card. The company then sent
products a month later that they chose because I didn't order anything and charged my
card they had kept on file. When I realized the policy, I just kept the products they sent
and paid the unauthorized charge,then I canceled the 'membership'. They sent more
after I canceled so I sent the package back unopened. When I realized they
charged my credit card anyway, I asked for a refund and can get no response.
They keep sending me a letter that I have a credit but they will charge me $10 a
month if I don't use it. They will not respond to my request for a refund. --Additional Comments: I want them to credit my credit card back.
44181004
BBB ID Boise
Florida
Melaleuca, Inc
Cancellation was done within the 3 day grace period (in
which I have my confirmed copy)..I recieved a call from a customer service rep
requesting for my order. I then informed him,it had been cancelled. After 1 hr 40 mins.
131
3 supervisors later.I refaxed plus emailed my cancellation order and copy of the original
cancellation letter dated within the 3 day grace period, that my order will be cancel for
month of Feb. but not for the month of Jan. I will still be charged and an order that will
be delivered to my home, with out me creating an order. This was very disappointing, I
have to now dispute credit card claim, have my attorney get inviolved for a cancella-tion
that could have been easly resolved over phone. Please contact me with any questions. -- Additional Comments: Not be charged for an order that I have not placed in which my
membership was cancelled on my behalf on a timely matter. Please be refunded for any
charges. Also confirmation of MEMBERSHIP CACELLATION.
44448477
BBB ID Boise
California
Melaleuca, Inc
The company requires a email or fax in order to cancel the service. I sent a email with
the proper paper work on Jan 8. The following month they charge my credit card and
send me a shipment. I did save the email I sent them so I have that on record. I called
the company to have them fix this and after going around with them and then
resending the original email with the attach paper work, they tried to say that in the
first email the attachment wasn't there. Which I have proof it was. They said they can
only cancel my service starting this month. --- Additional Comments: I would like my
money refunded that company charged me after Jan 8, 2013. $64.95
44448508
BBB ID Boise
Ohio
Melaleuca, Inc
I signed up with Melaleuca over a year ago. I loved their product, but had a hard time
coming up with the required points to purchase each month. I choose in October
2012 to discontinue my service. I emailed them my discontinuation form and
believed that to be the end of it. It was not, I was charged $72.80 in November
because I didn't cancel properly. I called them and found discovered the problem.
I emailed them again in December and tried to cancel again. My contract still
didn't end. I faxed the discontinuation of service at the beginning of January and
my contract still hasn't ended. I have called and been told there is nothing they
can do over the phone they need the cancellation in writing. I have written them
three times. I want out of my contract. Since I first contacted them I have been
charged $291.20. TO get any kind of refund I must pay $20 to ship the product
back to them. I don't feel that I should have to outlay anymore money. I want a
full refund for $291.20 worth of product I should never have received. --Additional Comments: I want a full refund of all product that I should never have
received, $291.20, and I want my contract ended.
44453840
BBB ID Boise
Idaho
Melaleuca, Inc
Melaleuca Corporation has now become involved with gravel surface mining. It fails to
adhere to state DOT load limits, Department of Environmental Quality regulations, fails
to file for the appropriate use permits in regards to plans etc., and practices poor
community business practices. Money doesn't always talk. --- Additional
Comments: Melaleuca owner Frank VanderSloot needs to become a member of the
real world when he thinks there will be no retaliation for his and his company
representatives' behavior in matters of how the public is being treated.
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44560884
BBB ID Boise
Utah
Melaleuca, Inc
I Called this company and told them I wanted
to cancel. They told me no at first and argued with me, then she said I had to do it
in writing. She emailed me a form that I filled out and faxed back. I can't go into
my own account and remove my credit card iformation and they still continue to
send me stuff I didn't order and bill my account. --- Additional Comments: Refund
the last 2 auto shipments that I did not want.....
44560897
BBB ID Boise
Melaleuca, Inc
New York
Additional Comments: see Attached document
44560898
BBB ID Boise
Colorado
Melaleuca, Inc
This is one of the companies that
promises income to individuals who ask family and friends to join. Someone asked
me to 'check it out' with no obligation. She is/was new at it, and I was the first one to
agree to listen to the sales pitch. Since she was new, she had her sponsor do a
conference call with us. While she explained many things, I questioned the business
requiring a monthly order, unless a customer puts a hold on what they call a
'backup order'. Also, I questioned a minimum order of $50.00 be required to be
placed. I also declined the pitch to be one of their representatives. I agreed to
check into it as a 'preferred member' because of a pitch of membership being one
dollar for the first year, and being able to cancel at any time. I mistakenly gave my
credit card number, as it was part of the pitch. I looked into the website a few days
later, and decided that none of their products nor business model interest me. I
tried to suspend my membership while signed into the site, in my name. Their site asks
for reasons why, and prompts to a page where one must print a form, then either mail or
fax it to them. I have neither a printer, nor fax, explained it to them in an email, and
asked to use that contact as cancellation. Since it was difficult to remove myself from
them, I tried to remove my card from their billing page, to no avail. The site does not
allow a customer to remove their own card. I believe this might be illegal, since it
allows access to banking information without orders being placed. I immediately
cancelled the card, and sent them another email stating that I would not be
ordering anything from them, and to not send me anything. I got two emails stating
that I had to send in the form they demand be used to cancel membership, and I replied
both times the same info I just gave you. I've saved all emails to them. I'll need a bit
more room to finish the explanation, but now they're billing me for an order not
placed or recieved. I was told today that it is a coupon. --- Additional Comments: I
want them to stop contacting me, since I have never ordered nor recieved anything
from them. In today's phone call, I was told that the person giving me the pitch
should have better explained, and that they could not cancel the open invoice. I
never recieved a coupon from them, and besides telling them this, said that I will never
purchase anything from them. When the rep began making the same claims, I said I was
not a member, goodbye, and hung up. I'm also contacting the FTC. Thanks.
44619067
BBB ID Boise
Texas
Melaleuca, Inc
I have tried on several occasions to cancel any interaction or business with
Melaleuca. I have called Melaleuca customer service at least 6 times in an effort to
cancel their services. Melaleuca claimes that a form must be filled out in order to
cancel services; however, this company has never sent me this form; even thought I
133
have requested it several times. Melaleuca keeps sending me product and I keep
returning the products back to them unopened. I have demanded that they stop
sending product but they continue to ignore my requests and refuse to send me this
'Cancelation Form'. I am tired of being harrassed by text message and phone calls
from Melaleuca. --- Additional Comments: I would like Melaleuca to stop
harrassing me by sending products. I would like them to completely take me out
of their system. I do not want to do business with Melaleuca.
44619070
BBB ID Boise
New Jersey
Melaleuca, Inc
I responded to a add online and
met with man who wanted me to work from home to make extra money. After the
presentation I came home and discussed it with my parents and decided it was not
for me. My meeting was on January 26th. I called them on the 30th to tell them I
was not interested and I was told I had to pay for a month's of products because
the cancelation date for each month is the 25th. My Dad spoke with the man on the
phone and explained to him I did not understand but they did not care. My Dad
even mentioned my learning disabilities and classification but they still did not
care. They said they were going to hit my debit card for charges on products I
never ordered. They also want to charge a $30 monthly membership. They said
that if I do not order products each month they put together an order for me
anyway and send it out. I am a single mother of two babies living with my parents
and I can't afford to pay this company who is tying to take advantage of people
like me. Please help me. The phone number for Melaeuca is 1-208-522-0700. They also
said that when I responded online there was a disclaimer there and that was the same as
a legal signature. The disclaimer was very long with small print. --- Additional
Comments: I did not order anything and I do not want to be responsible for
products they will try to send me. I want nothing to do with this company.
44619087
BBB ID Boise
Oregon
Melaleuca, Inc
I have repeatedly told this company that I did not want to buy any products, as I
could not afford them at the time. The company continued to order those products
off of my credit card which sent me into debt, chargin me $60.42 and I received an
overdraft fee as well, that was $32.00 After this occurrence I deleted my credit card off
of the account. Yesterday I checked my bank account, and Melaleuca had done the
same thing yet again, sending me in a debt of $84.00. This company has cost me
$184.84 when I never even purchased a single product. (I have e-mails regarding the
prices of the products they shipped to me) --- Additional Comments: I would like my
money returned to me, I see this situation as unfair, considering it has put me into
major debt for money I don't have.
44619663
BBB ID Boise
Melaleuca, Inc
Melaleuca was suppose to cancel my account with them in December 2012. I was
told by my enroller that everything was done and cancelled. Last week, I have
$88.00 taken out of my account and an email sent to me telling that my account
was reactivated. Than I receieved an email telling me that they charged me another
$88.00 for my January order, and they sent out the order to an address that I do not live
at. I never recieved an order for Nov but I got charged $88.00, and my account was
supposed to be cancelled but they reactivated it without my permission and are
134
now charging me more money, than they charged me $11.14 to reactivate my
account but when I went on the their website to get my account number for you
guys, it turns out that my account is not active yet until I submit an electronic
signature and reactivate my account myself so therefore they should not have sent
me out nor charged me for another order for january. I called and asked for a
refund and they said that it is not possible. They can send me out another order
and I told them that I do not want another order, the money they took is for my kids
medical bills. I need my money back and I need to not keep getting charged for more
orders. --- Additional Comments: I want my 2 payments of $88.27 back plus the $42
NSF charge back and the $11.14 for the reactivation fee.
44619666
BBB ID Boise
Arizona
Melaleuca, Inc
I reciently bought into this company melaleuca and hadnt recieved my paperwork
when this company charged my cc without me authorizing the transaction of
$76.00. Not only am i very upset but know my account is going to have an
overdraft fee because of this. they are trying to hide behind the you agreed to this
but i never recienved any paperwork or notification that my cc was being charged.
They tell me i can return the order ya that is fine but wont get all my money back
cause i gotta pay shipping. I want my full money back and will never order from here
again. --- Additional Comments: I want ALL my money back shipping included.
44690861
BBB ID Boise
New York
Melaleuca, Inc
44788063
BBB ID Boise
Wisconsin
Melaleuca, Inc
This company is taking money from my checking account every month and I am
not getting anything from them. When I called customer service I get a different
story from every customer service person I speak to. The last gentlemen told me I
need to call a number that is only open from hours that I work and it is impossible. He
told me to leave a message, but they tell you to call back with no option to leave a
number or message. They have over $100.00 deducted from my account and every
month this grows as they continue to widthdraw. I am told there is nothing I can
do and they will not refund my money. Please help me before they bleed me dry.
You can't quit the pyramid scam with this company without a written signature
but apparently they can withdraw money from your account by a phone
authorization, which I never authorized. --- Additional Comments: I want my
money back and out of the pyramid scam they are running.
44788067
BBB ID Boise
Florida
Melaleuca, Inc
I cancelled the subscription w/ Melaleuca back in Oct. 2012 and they kept denying
that they rec'd the fax of cancellation , in turn billed my credit card twice and put
me over the limit . they shipped two boxes of product and the acct. was clearly
cxled [cancelled] and both boxes was shipped back to them . They have since gave
me credit for one order return after me insisting to speak w/ a manager. They are
claiming they have not rec'd the other box back. Unfortunately my boss who signed me
up as a member offered to ship the package back so i did not have to pay the shipping
costs . She can not find her receipt from the post office , But assured me that she sent it
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back . I asked one of the managers there to please check w/ the ware house still have not
gotten a response i keep calling their but i feel i am just getting the run around.This
should never had happened in the first place since this acct. was cxled[cancelled]. I
am getting all kinds of fees from my credit card company because they have put
me over the limit twice. I even had to change my credit card # and blocked this
merchant from being able to bill me again. So i am still waiting on one credit due for
$64.65 and i have rec'd 2 over the limit charges of $29.00 each . And this is not fair
to me. I don't know what else i can do. Thank You b(6) --- Additional Comments:
$64.65 and 2 over the limit fees of $29.00 each
45196811
BBB ID Boise
Arizona
Melaleuca, Inc
The rep who happens to be my soon to be ex-daughter-in-law placed an order but
did not have the funds in her account to . Since I had placed an order with her 8-10
months earlier using my CC Melalueca had my CC # on file. Instead of denying
her order when her card was declined they used my card without my permission
or knowledge. On the 3/3/13 I noticed a pending charge. On the 3/4/13 I called them
and was told that it appeared the reps the charges had gone through on her CC and the
charges on my CC would be reversed. On the 3/6 I checked my account again to find
the pending payment had been processed. They told me they'd have to send a request for
UPS to return the order before crediting my card. I asked to speak to a supervisor and
was transfered Sadie. After almost 30 minutes on the phone with them I asked to speak
to Sadie's supervisor. She put me on hold and when she came back said she'd been
authorized to credit my account. She said it can take up to 10 days and recommended
that call my bank the next day to ask them to expidite the credit. On the 8th I called the
bank and was told they had not received any requests from Melaleuca. I called
Melaleuca again. This time spoke to Jose. I told him that Sadie had not processed the
request as promised. He assured me she had processed the request on the 5th and that I
should keep watching my account for it to appear. I called my bank again this morning
(3/11) and was told nothing had been received yet so I called Melaleuca again. Jose
wasn't available so I asked to speak with a supervisor and was transfer to Liz. She told
me they had to wait until the order was returned before processing the credit but assured
me that the credit had been processed on the 7th which was 2 days after Jose had
assured me it had been processed. They have lied to me repeatedly. I still do not see
that the request has been processed through my bank. This should have never
happened. It is pure and simple credit card fraud. They are no better than a thief
on the street. --- Additional Comments: I want a personal apology for all the hassle
they have caused me. I want my $$$ back in full now, not 10 days from now and it
would be nice to be reimbursed for all the minutes I have had to spend trying to resolve
this mess that was NOT my fault to begin with.
45471519
BBB ID Boise
Florida
Melaleuca, Inc
canceled or should i say tried to
cancel supscription but their fax machine would not work nor their web page.so i
called and told them not to send anything else and they said they needed it in
writng which like i stated earlier. i tried. so i canceled my credit card and told
them so and they still sent more and tried to charge my card. so i sent it back and
now they are trying to charge me for shipping --- Additional Comments: leave me
and other people alone and don't scam them when they cancel
136
45472228
BBB ID Boise
Florida
Melaleuca, Inc
I have called to cancel this subscription several times, please get them to stop
billing me. The keep charging my credit card even though my wife and I have
notified them numerous times to cancel the account and stop charging us. --Additional Comments: Cancel the subscription stop charging my credit card now.
45530115BBB ID Boise
Virginia
Melaleuca, Inc
I faxed in a for to cancel my preferred membership on March 26th. On April 1st, I
received an email with an invoice number. I then checked my account and they
took $70 out of my account. I talked to someone at Melaleuca and told them that I
didn't order anything and didn't authorize $70 to be taken out of my bank
account. The man then told me that the woman who helped sign me up with
Melaleuca called in and placed the order for me. I never gave her authorization to
do so. No company should allow anyone other than the client to place an order for
themselves. The package hasn't even been shipped out yet and instead of canceling
the order and giving me my money back, I have to wait to receive the package and
send it back. It took some fighting before he said they would email me a return slip so
that I didn't have to pay the return shipping fee. I have to wait a couple weeks to get
my money back that I never authorized them to take. I don't have a couple weeks
to wait for the money. I already had to ask my parents for money to grocery shop
cause I was down $70. --- Additional Comments: I would like my money back now, not
in a couple weeks. They can cancel the order. They don't have to send it to me and wait
to get it back before reimbursing me.
45530116
BBB ID Boise
New Jersey
Melaleuca, Inc
The company tricked me into signing up for a monthly spending program to buy
their products and are saying that I can only get out of the contract if I send a
hand written letter. I submitted a request online, but that only 'suspended' my
account, not cancelled it, so they are still insisting that they are going to charge me
and send me a kit I didn't order. I also spoke with 2 employees to cancel my
account and they would not do so. This is a scam and they trick people into this
program by telling them they are going to make tons of money and that all you
have to lose it $29 enrollment fee. In fact they billed me $62 for a bar of soap, body
wash, lotion, and laundry detergent that I didn't order and apparently this exact
same thing is going to happen EVERY month. It is a huge rip off and they need to
be stopped. --- Additional Comments: I want the process to get out of this to be
easier and more reasonable. This is not acceptable that they bill you for products
that you do not need or want and there is nothing you can do about it.
45530191
BBB ID Boise
South Carolina
Melaleuca, Inc
We were billed after we had
cancelled our 'membership' with this company and they were no longer authorized
to bill the credit card used. We were assured there was nothing else to do on our
part after we cancelled yet here they are taking more money out of our account.
We want this resolved immediately! --- Additional Comments: We want our money
returned to us immediately. We will be contacting the bank, cancelling that card and
pressing charges since this was an unauthorized charge made on our account.
137
45566199
BBB ID Boise
Alberta, Canada
Melaleuca, Inc
I have notified Melaleuca several times telling them I'm not interested in doing
business with them. I even cancelled my credit card so they couldn't charge to it
anymore. I sent back the last box they sent me and it was unopened. UPS says it's been
delivered. And yet these people keep trying to contact me, leaving messages on my
phone. --- Additional Comments: LEAVE ME ALONE! I'm done with your
company. I won't be dealing with you ever again. Stop phoning and leaving me
messages. UPS proves you got your last package back so WE ARE DONE!
45566292
BBB ID Boise
Florida
Melaleuca, Inc
I am writing since we are in the middle of a difficulty with this company
(Melaleuca) and wanted to alert about this type of dishonest practice. Two months
ago we heard a 'job offer' on a radio station, but it is not so, she described a source
of work and my wife needs one. We called the number they said on the program.
Days later a person contacted us in the name of that Lady and coordinate an
appointment, came to our house and presented us with a package of information
about this 'company' and its products, apparently we believed what she said (our
mistake), and end up paying $118.66 on useless products. The mistake was ours to
believe her and we thought there would be no more problems simply by not
ordering. This does not end there, now we saw a charge of $85.95 to our credit
card, we did not ask a thing, we contacted the company and they said that this is
the company's policy when one does not order, we did not know that, argue with
them, and is a complicated process to get out of this. In addition for them to
reimburse us the money, we will have to pay for the return of their products, via
UPS.We consider that as a hoax, it is regrettable that someone benefits from a
Christian Radio Station to do something like this. This type of schemes, scams and
business in pyramids are very difficult to identify. We just want our money back
and alert people who, in good faith, rely on this type of business. Thanks. --Additional Comments: It will be nice if they pay for the return of this products we
didnt ask also, people needs to know about this dishonest practices.
45646355
BBB ID Boise
California
Melaleuca, Inc
The following is an email regarding my complaint sent to Melaleuca: b(6),Attached is
my original cancellation letter with signature, please note that this was sent on
January 24th and I'm still trying to cancel in April. I have made automatic
payments for a product that I have asked to cancel over the last three months -February, March and now you are still trying to send in April. This is after I sent
not only a letter, talked to a live associate to cancel and then also sent an email to cancel
to customer support. Again, I must reiterate that the process of cancellation is not
customer service oriented at all for a company that touts customer satisfaction. I
should be able to send a letter (like I did in January, and please let me remind you that I
am still trying to cancel in April) to cancel my membership. Still, that was not
sufficient for your process. I have now talked with 4 associates -- live and in person -requesting to cancel my membership. It should not be this difficult to attain
cancellation when I'm the person who is paying for the product. We have online
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accounts and should be able to seamlessly cancel our accounts if we are not satisfied or
no longer need these products. I will be contacting the BBB in regards to this
process as it has made me feel as this is a scam trying to exploit individuals who
sign on and who then legitimately try to cancel. I will also be placing a warning and
stop payment on my bank account for anything that comes through my account from
your company. Please know this is the first complaint of this nature that I've had to
place against a company. I am extremely disappointed and it confirms the notion
that others have stated that 'Melaleuca is a scam and you should stay far away'. I
didn't believe it before now. b(6) --- Additional Comments: I would just like my
complaint filed as this has been the absolute worst customer service experience I
have had, ever. I followed all of the rules and did what was asked and they still
would not cancel my membership. It feels very much like a scam that once you
sign on, it is next to impossible to cancel. This should not occur in any
business/client circumstance.
45646360
BBB ID Boise
California
Melaleuca, Inc
|
An old acquaintance tried to sell me on Melaleuca products and even tried to get me to
become a salesperson for these 'natural' products that I've never tried. Out of support for
him, I decided to only sign up for their preferred customer membership. In the end, I
didn't have the time or money to spend on these products and they proceeded to
send me $65 worth of products and invoiced me for them since my card kept
getting declined. Their customer service center gave me two options: to either
paying for these unsolicited items in full OR send it back and pay for shipping
costs. What I don't understand is, why would they send me a $65 package if my
card kept getting declined and then invoice me for it? And why would I be
responsible for the shipping costs if they made the decision to send me products
that weren't paid for? I not only have to take time out of my day to send this package
back but will also have to eat the shipping costs too. --- Additional Comments: I would
like a refund for the shipping costs I incur from having to send their unwarranted
package of products back to them and would like them to completely remove ALL of
my information out of their system as I requested from their customer service
department who claims they aren't able to do that. I do not want anymore
unsolicited calls or mail coming from them either. Thank you.
45718076
BBB ID Boise
Delaware
Melaleuca, Inc
I contacted this company to advise them I had a family loss and would not be able
to place my normal monthly order. I requested them to suspend my account and
no longer send products or charge my acct for products. They stated they had to
send the products out regardless and for me to contact my bank to request
'overdraft protection' to prevent the charge from going through. This measure
sounds unethical and I refused. They said there was nothing they could do. I have
requested form to cease doing business with them. I do not want their products nor do I
want them charging may account as of today. How can I stop them.This is horrible. It is
also a difficult time of my life due to the death of my father and having to assist my 85
year old mother with handling things.Please help.b(6) --- Additional Comments: Do not
want them to charge any of my credit cards on file and do not send any more products.
139
45778958
BBB ID Boise
Texas
Melaleuca, Inc
I signed up as a Melaleuca customer on
the 2/16/2013 payed $119.03. Later realizing I would not be able to order from this
company every month, because I'm a widow living alone and would not use that
much product. I call in on the 2/19/2013 and they gave me a full refund of $119.03.
I presumed this was the last I would hear from Melaleuca, but not so, Two months
later Melaleuca on 4/13/2013 takes $53.39 off my credit card for back orders. I
have never received not even a letter or products from this company. I have called
and talk to three customer service persons. And they just say It is non refundable.
I even talk with a supervisor and she said I'm using their products. I nevernever
received any of their products. How could I? I canceled this membership two days
later.This company did not have time to send me anything. I WANT MY $53.39
refunded. And I can forget there is a company called Melaleuca. I don't owe
thiscompany anything, I have never laid eyes on their products, melaleuca just
robbed me. --- Additional Comments: Refund my $53.39
45820027
BBB ID Boise
Ohio
Melaleuca, Inc
I have read through several complaints on the
BBB site regarding this company making unauthorized charges on someone's
credit card. In most of the responses I see that they respond claiming that their terms of
service or whatever when becoming a member is that the member is to make a certain
amount of orders per month. I am NOT a member of this, nor I have even heard of
this company until my daughter apparently became a member. I did order some
products through her account about 3-4 months ago. Since then they have
continually taken money out of my daughter's account without her permission. She
is trying to go through 'their steps' to get this resolved. However, today I got my bank
statement and now they are taking money out of my account. I have a charge on by
card for $64.35. I have NOT placed any orders with this company except for the
one I said and that was 3-4 months ago (February 2). The amount they charged my
credit card for this time is the exact amount they charged and received on February 2.
Does this company go back to old orders they have and just decide to start
recharging for them again AND without permission? I would like my money back,
my credit card permanently deleted from their records along with all my ohter
information. If the matter is not resolved, I will look into taking further legal action
on this company. Like I said, I am NOT a member and therefore did not enter into
any 'terms of service' or any other terms with this company. --- Additional
Comments: I would like them to put the money back into my account for whatever they
claim I ordered. I did not order anything else from them and again I am not a
member, I ordered through a member and now I want the money they took out of
my account WITHOUT my permission and without an actual order from me.
45847952
BBB ID Boise
Virginia
Melaleuca, Inc
Melaleuca billed us for goods/services that we did not order, or receive. Since we
complained, Melaleuca stated that they had the name of the person who made the
purchases, one Evone Chu. We went back to our bank and asked how the
purchases were made considering this is a debit card, and there was no apparent
resolution of an address, a PIN, or security code by Melaleuca. My wife, b(6) and I
believe that Melaleuca is involved in inappropriate or possibly fraudulent billing
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practices. Our bank, Wells Fargo is only obliged to credit us back with a partial
amount per their policy of 664.94 out of 803.87. To date, a request to charge it back has
not been met my Melaleuca, and we would like the amount charged back to the bank of
664.94 and the balance of 138.93 repaid to us. We further want assurance that
Melaleuca is providing information to the police in the state where they shipped
the products that they gave to the other person who is obviously not us. Melaleuca
should have known this if they properly resolved the billing address with the shipping
address. --- Additional Comments: To date, a request to charge it back has not been met
my Melaleuca, and we would like the amount charged back to the bank of 664.94 and
the balance of 138.93 repaid to us.
45847970
BBB ID Boise
Utah
Melaleuca, Inc
Just recently I signed up as an associate
with Melaleuca, member #b(6). I cancelled my membership and order number
#b(6) within my 3 day right of rescission because I did my homework and found
that not only was I getting significantly less in quantity for the products that I
personally use (as much as 3 times less) I also found their products to be almost
twice as much as I would normally buy at a regular store such as Walmart or
Target. Upon receiving the starter package at $371.19 which I was told to be such
a great value (not), I refused the package and which point I was refunded only
$329.75 a difference of $41.44. When I called Melaleuca it was explained that I had
to pay shipping cost of $20.72 both ways. Now here is the big problem? My wife
owned a shipping company for many years, and I also checked with UPS, Fed-ex,
and the Post Office to verify that,'When a product is REFUSED, the shipper only
has to pay the original shipping cost or in this case $20.72, NOT the cost both
ways'. When confronting Melaleuca about this unethical practice I explained to
them that their 'Customer Membership Agreement' says that I would be
responsible for the return shipping, but in this case there was no return shipping
cost, only the shipping cost they had sending it too me. I was then referred to
upper Management which explained that was simply their practice and they could
do nothing to help me. I am sorry but at this point it isn't even the money as much
as the principal and a point of integrity. I can't imagine the thousands of people,
maybe hundreds of thousands of people that have canceled their membership over
the years and this same thing has happened to them. Do the math? Not a company I
would do business with. --- Additional Comments: Simply refund me the difference of
$20.72 that was over charged to me for shipping. Thank you.
45848740
BBB ID Boise
Arizona
Melaleuca, Inc
I cancelled my membership on the 25th of the month, per their terms for
cancellation in order to not get charged and sent the 'default' order for that
month. They neglected to process the order in time and the order was shipped and
I was charged $65.83. Upon complaining to the company they agreed to take care of
the issue by sending me a UPS shipping label to send the products back and refund my
money. When they refunded my money it was directly into my account for the
amount of $57.73, not the $65.83 they originally charged me. I want them to refund
the difference to my account. I contacted the company via email on April 23rd and have
had no response. --- Additional Comments: the difference in the amounts I paid and
they refunded. $8.10.
141
45848741
BBB ID Boise
California
Melaleuca, Inc
their customer service is horrible. They automatic bill you each month, with a set
up order that you have entered into their website. At the end of the month for two
separate months, I attempted to cancel my membership with them, and they told me I
had to do it 5 days in advance of the end of the month, and that I could not do it by
phone. the second month I followed all of the protocol, but misspelled their email
address,..so they never got it. But, I showed them the email, and even tho they had a
copy of it before the end of the moneth they said it was not acceptable and they
were going to auto ship me an order anyway. I will be cancelling my credit card
and changing my bank account so this does not happen. --- Additional Comments: I
dont have time to ruin my bank account just so I dont get charged, but their stuff
is not worth the price, so if that is what it takes to get rid of them then I will do it.
45848762
BBB ID Boise
California
Melaleuca, Inc
When I enrolled in the program I thought I would find many products that I
would like, however since the products are solely for me I don't use them enough
to make monthly purchases. I attempted to fax the account suspension form to
them on three separate occasions. I never received a response so I called to check that
my account was inactive and saw that it was still active. I called the company and
they refused to suspend my account for me. Also, when I enrolled I was told that I
had 90 days to decide whether I liked a product, if I did not like the product I
could return it could be returned for a full refund. I purchased some vitamins and
Sustain (a sports drink) and every time I use them I become violently ill. By
violently ill, I mean that I get EXTREMELY shaky, I start having hot flashes and
am nearly vomiting. I asked the lady on the phone and was told that I cannot return
them unless they are in 'refillable' condition and that it had to be within 60 days of my
purchase. If my products were more than 60 days but less than 120 I could exchange
them but not get my money back.It saddens me that it has come to the point of filing a
complaint because I do enjoy the household products very much. However, I am
willing to stand up for myself against a company who is not holding up their
promises. --- Additional Comments: All I really want is to be refunded my money for
the products that make me extremely ill and to have my account suspended so that I
do not have to continue making monthly purchases.
45949224
BBB ID Boise
New Jersey
Melaleuca, Inc
Melaleuca is billing me for products I did not order, they just decide to send me
product if I don't place an order. They did this twice prior and I spoke with the
customer service personnel and explained that I did not order these products and I
do not want Melaleuca just to send me products with out me placing orders. Then
again they sent another order and deducted the amount from my bank account. I
called again to complain and was told I could return the products, at my expense,
and they would refund the amount of the product. The customer service person
told me this would not happen again but it did. Now they are billing me for
products that I did not order, would not accept, nor did I receive and I had to stop
using that bank account that they have on file since they are fraudulent sending
orders that I did not place. This company conducts business in a fraudulent way
142
and needs to be stopped. I am also sending a complaint to the attorney Generals
office in ID. --- Additional Comments: I want them to stop harassing me and a letter
from them admitting to their fraudulent sales practices.
46067267
BBB ID Boise
New York
Melaleuca, Inc
This company is a PYRAMID SCHEME. They
want you to sign up members and sell memberships to get paid. AVOID them at all
costs --- Additional Comments: Shut down the company
46157469
BBB ID Boise
Maine
Melaleuca, Inc
I made an attempt at trying Melaleuca in January
2013. I was not satified with products, services or value. April 5 I emailed and told
them I was not satisfied and that I wanted to cancel my 'subscription' I was told to
mail this form to them and that would be it and they were sorry I was unhappy. On
May 3 I logged on to my bank account to do banking and Melaleuca had AGAIN
taken $63.45 out of my account that I did not authorize. This also caused 2 overdraft
fees of $25 each. When contacting Melaleuca by phone I was transferred 3 times and
am now awaiting a call back because IF I pay to return the shipment then with in 60
days they will refund the tax and cost of items (on an order I never made and dont
want) I have to pay to return this or pay a $10 reroute fee. And they refuse to
acknowledge (even though I have my bank info that proves them taking money is
why my account overdrafted) that any of it is there fault. All I want is them to give
back ALL of my money they took and cost me (as they did not have permission to take
any) $113.45 and my account closed and them to NEVER contact me again. I never got
the $20 a month coupons they promise or anything else that was promised. They
are currently refusing to help unless I pay them more money and I just want what
they already took. And they are more than welcome to have there stuff back because I
dont want it! Unfortunately I can not upload my account information but I have it
printed off so it could be faxed proving that Melaleuca caused the overdrafts to my
account and therefore should be responsible for repaying those as well --- Additional
Comments: All I want is my money back $113.45 and them to cancel my account
forever! And for others to be aware of what happened to me so they can make a
better decision for themselves when dealing with this company
46157472
BBB ID Boise
Oregon
Melaleuca, Inc
In order to buy the products Melaleuca provides, you have to have a monthly
commitment of about $55. I got to the point that I couldn't afford the commitment
in January of 2013, and called to cancel. I thought I wasn't being charged anymore
until I checked my bank account May 3rd, and saw a charge for $53.39 from
Melaleuca. When I checked Melaleuca's site, I saw that I had been charged a total
of $158.97 for 'convenience certificates'. When I called customer support, I was
told that there was no way at all that my money could be refunded, and it can only
be used to purchase product. I was told my only option to get my money back was
to purchase product and then return it to the company after paying shipping and
handling separately. After I asked what 'convenience certificates' are, I was told
they replace your backup order for the month, basically charging me $50-some per
month for store credit. --- Additional Comments: I am going through the steps now to
have my Melaleuca account canceled, and I would like all of my money refunded to me.
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46157474
BBB ID Boise
Colorado
Melaleuca, Inc
I have requested that my autoship be canceled
four times and Melaleuca refuses to honor my request. They claim I have to print
out a form, fill it out, and scan it and send it back. This is a lot of hoops to have to jump
through to get an autoship canceled. I currently do not have a working printer / scanner
and I don't feel I should have to go out and make a purchase of a printer just to get
Melaleuca to stop sending me unsolicited merchandise and trying to bill me for it.
Nonetheless, to accommodate their policy as best as I can, I wrote a letter outlining
everything they requested and sent it to the address in Idaho. They have ignored this
letter and continued to process the order of product that I no longer wish to
receive. Even though I have honored their policy by sending a letter with an
original signature, I also would like to point out that their representative was not
up front with me about the terms of agreement and I never would have agreed to
anything requiring so much trouble to change. I have many other autoships and these
other companies are happy to hold an account, cancel an autoship, or work with me in a
different way if I do not have the technology to accommodate them. I have learned
from other customers that this is not unusual with Melaleuca and they try to make
things deliberately difficult to cancel and they are not clear with their policies
during the sign up process because they try to keep people locked into their
autoship. If I was told, you have to go through so many steps to cancel; I would never
have agreed. Even though they explain this policy in very small print on a contract from
over a year ago that I never saw (the representative submitted it online), I still sent a
physical letter with no resolution. --- Additional Comments: I am asking for assistance
in getting my account canceled in a way that I am able to do without having to use
technology that I do not own. My technology does not permit me to do the printing and
scanning as they are saying I have to have, and I have already sent a letter by mail
which they have ignored -- sending me another unwanted shipment. I do not think it
is fair to ask a customer who has already done what they ask -- e.g. sending a letter
by mail -- to again send another letter and take the time out of my 16-hour work day to
go to the PO again and send another letter, which this time would require standing in
line and paying for certified mail since they ignored my previous signed letter. Despite
my repeated requests, by mail, email, and phone, they continue to send me product
with the idea they can force me into paying for unsolicited merchandise by
continuing to charge me. Thus, I would also like them to send me a prepaid sticker to
send this most recent shipment back and I wo
46157960
BBB ID Boise
California
Melaleuca, Inc
Because of recent financial difficulties, on April
25, 2013, I suspended my membership online. Apparently, a form was required to be
printed and faxed, but the icon was grayed out so I couldn't print. I have no printer and
no fax machine! Why must they make it so difficult to cancel a membership, requiring
a form, signature & faxed? When I enrolled, they had no trouble taking my credit card
info online & did not require a signature and no form had to be faxed. But now when
it's time to remove myself, they won't allow it to be done online! It's not security issues
as members are required to log in with a username & password!! So I immediately
called, but there was no one there and it was early evening! I called first thing next
morning, but they could care less that I was having financial difficulties. It was just less
than ONE day! I told them they are not authorized to use my card. They did not
care. I was forced to fax a form, which I did on April 26. On May 2, I received an
144
email that my membership has been suspended as of May 2! No, I canceled my account
on April 25, not May 2! This is unbelievable! They wanted to delay things so that
they could charge me $74.88 on May 2 for a 'backup' order which they require
every member to provide so that they can be certain to get that monthly income
from members!! This is a cult! Not like any other decent online business. There is
also no way for me to remove my credit card which they keep on file forever so
they can charge my card against my will! I did not authorize the charge and now
I'm experiencing financial hardship this month! Additionally, they owe me $5
credit, and I've tried for 2 months to apply it to my orders, but they make it impossible
to apply so they still owe me $5! They sent me products they were phasing out and not
what I ordered and I had to complain and complain, so they gave me $5 credit.
Melaleuca is unfair & people need to know not to ever sign up with this greedy
company with unfair business practices! --- Additional Comments: I demand they
return the unauthorized charge of $74.88 on May 2 and remove my credit card
information on file permanently. I never want to deal with this company again! If they
want the products they just sent me without my authorization, they will have to
pay return shipment because I'm not wasting another penny on this unprofessional
company! They could care less about people's financial situations.
46157972
BBB ID Boise
California
Melaleuca, Inc
I have been a marketing executive with Melaleuca since December of 2008. Since then
I have been building a business. I have held them in the highest regard and this year I
have had to open my horizons to make a better income for my family. I enrolled with
another company but kept my Melaleuca business completely separate from my new
business. I knew Melaleuca has policies about not promoting your other business
within your Melaleuca business. So of course I did not. The person who enrolled
me with Melaleuca filed a complaint and I was notified immediately by email and
the next day by hard copy via Fed-Ex. I responded immediately and told them I
was in NO way promoting my new business to my Melaleuca teammates or anyone
in my organization. Either Melaleuca or b(6) continued to try to have people
contact me and ask what I was doing. Again and again I did NOT tell anyone. I
had continually called the Business Development department asking for updates. I
even called on Friday May 3rd and was told by Christy, the rep, that my account
was off hold. I then asked when I will get my check and found out they put my
account back on hold. Today May 8th I received an email that Nicki B****n sent,
claiming they sent me a letter of termination on April 29th, I did not receive this
letter by email or Fed-ex. It also said I did not cooperate. I did respond the only
time they emailed me and was NEVER contacted again. They are now claiming I
had a Facebook conversation with another Melaleuca representative, but I
NEVER initiated and contact with anyone from Melaleuca. The termination letter
dated 4/29/13 claimed I did not respond, I have all of the emails. If they are
terminating my contract with them, I still am owed my commissions for the month
of March and up until April 29th as that is the date of an unfair contract
termination. The worst part is I have continued to tell people how wonderful
Melaleuca was, and now I get this termination letter with no justified claims. --Additional Comments: I would like my commissions due to me from March and up
until the date they decided to terminate my contract on FALSE claims! Upon
receipt of the commissions I will be satisfied and not proceed with any other actions.
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46157973
BBB ID Boise
Melaleuca, Inc
When I enrolled with this company as a preferred customer, I
paid a $29.00 enrollment fee. I attended a Delivering Wellness Presentation given by a
Senior Director, who said that if I cancelled within 120 days, I could ask for my 29.00
back. No questions asked. I sent the appropriate suspension form and indicated that
I would like the refund as promised. My request went unanswered. I have then
contacted the company 3x and have not received a response of any kind. --Additional Comments: Please send me my 29.00 enrollment refund as promised.
46157980
BBB ID Boise
Nevada
Melaleuca, Inc
On July 9, 2012 I called Melaleuca to cancel my account. I had been paying for the
product certificates monthly for about 4 years. I explained to the representative at
the Idaho Falls office that I could no longer afford the monthly because my
husband had been laid off from work since January 2012. The lady I talked to said
she would take care of it and would send me a confirmation email. She also told me
I had 2 years to use the certificates I still had unused. I never received an email. A few
days later Melaleuca tried to take the monthly amount out of my checking account
and it bounced leaving me with a $35.00 overdraft fee which also bounced other bills
coming through. They again tried to take the amount out AGAIN 2 weeks later and
AGAIN 2 weeks after that which caused other things to keep bouncing all over the
place. At this time i was over $700.00 overdrawn. I finally had to close my bank
account to stop this. I called Melaleuca back to ask them what the heck and explained
again about me cancelling and that the first lady I talked to said she would take care of
it. This person (a different person I had to send in a form to cancel. The first lady I
talked to never told me about any form....she just said I would receive a confirmation
email of the cancellation. The 2nd person I talked to told me to go the Melaleuca website
to get the form to cancel. I did, and found the form to print out and sent it to them.When I
1st called on July 9, 2012 and talked to the 1st lady about cancelling, I had over $1400.00 in
certificates paid for. Now I am down to $832.84 because they won't let me use the ones I
already paid for as some have expired because they say I still owe them $119.60! This
would be for July and August of 2012 after I cancelled. They are trying to force me to
buy 2 more months of certificates that I can't afford to pay for. I called again 2 weeks
ago and they will not let me order. I even offered to pay 1 mo. so I could order, but no
response to varify. --- Additional Comments: I would rather order the products, but if I
can't, I want a full refund.
46165006
BBB ID Boise
Idaho
Melaleuca, Inc
I am a divorced father of two daughters 11 and 8 years old. Their mother works at b(6) in
Idaho Falls, a b(6) owned and run by Melaleuca. Besides their mother keeping them in
daycare at times when I am asking their mother if I can watch them, at a cost to me, the
daycare is assisting her in violating the Sitter of Choice provision of our divorce decree that
states if they are out of their mothers care for more than three hours I have the option of
watching them. I have talked to the supervisor of b(6), the Human Resources representative
for Melaleuca that oversees b(6), and the manager of Human Resources for Melaleuca and
made them aware of this issue. None of this seems to be making a difference as the issue
persists. --- Additional Comments: I would like the employees of Melaleuca to cease
assisting my ex-wife in violating our Decree of Divorce.
146
46247443
BBB ID Boise
California
Melaleuca, Inc
When the local rep signed me up she failed to inform me that I had to purchase
$50.00 worth of merchandise or I would be sent a backup order.i received the first
backup order and had it returned immediately. My account credited the product
amount but not the shipping. I have called melaleuca several times trying to cancel
my account. I sent 2 faxes and 2 hand written letters but they only received 1 out of the
4 to cancel my account. I now have a $53.39 balance on my account because I was
unaware that they they did not receive my first 2 cancellations. I was told I have to pay
this pay this balance or they will contact me for the next 12-18 months trying to collect
on a certificate I do not want. I told them I will not redeem it, I do not want their
products! They said I have to pay it, rather[whether] I want the products or not. I
had to put a stop payment on my account which I was told to do by the lady who signed
me up which also cost me $5.00, which resulted in them forcing me to purchase a
certificate. I have done everything I have been told by the customer service reps as
well as the woman who signed me up, but continue to get different answers,
different results and charges to my account. They make it virtually impossible to
cancel your account, and continue to charge you even though they know you want
your account cancelled. Customer service just kept trying to sell me more products
and said they couldn't help. I just want them to get rid of the balance on my account
and NEVER contact me again! --- Additional Comments: Zero out my balance since I
don't want any products, and have not received any products, cancel my account and not
be contacted any further, by mail, email or phone.
46287697
BBB ID Boise
Washington
Melaleuca, Inc
This company has a ordering system that forces people to buy their products. A
customer is forced to buy a certain number of products each month to acquire the
necessary number of member 'points'. You can't get out of their ordering website
with less than the quota of points. If you make no monthly order, you are sent
what they call a 'backup order pack'. This pack contains products that the
company decides you might want. I started sending them back unopened. After a
number of months doing this, they started sending product point certificates (35 points)
and taking $51.99 from my bank account. To not be a customer is a difficult process
and getting any satisfactory results from their 'customer service' people is impossible. -- Additional Comments: I would like a refund of the $51.99 they charged to my bank
account for a customer certificate that to me is totally worthless. This certificate is dated
April 30, 2013 After this is done I wish no further contact in any form from this
company.
46401832
BBB ID Boise
Oklahoma
Melaleuca, Inc
Taking money out of my account after e mail request to stop for over a year. --Additional Comments: 99.82 and a true appology.
46778777
BBB ID Boise
Florida
Melaleuca, Inc
the process for cancellation of services and obtaining your money back, or refund,
is an absolute PAIN IN THE ASS .i work in a call center as a supervisor and it makes
NO SENSE as to why we have to take the time to fill out a form and provide a signature
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for processing our refund. if a customer wants a refund, you GIVE IT TO THEM, NO
QUESTIONS ASKED. it is inconvenient and does not leave a good taste in my mouth.
on top of that, if you do not get your form into them before the next month they will
charge you again anyway. I SENT 3 E-MAILS REQUESTING THAT THEY DO
NOT CHARGE ME FOR THE RE-OCCURRING CHARGE, guess what, no one
contacted me to inquire, no one followed up with me, no concern and complete
disregard of my request. They have no way to stop the reoccurring monthly
payment without your signature, TOTAL HORSE SHIT. had it been an easy
process i may have considered going back to the company in the future, but after this
process that needs to go through i will not even consider it. the customer service is good
but this process is terrible. the company is good, products do what they say. overall not
a bad company, but this is just a MAJOR inconvenience. i've never had this experience
with any other company, especially from one that is as well respected as melalueca. i
would have expected better.thanks b(6) --- Additional Comments: i want a refund of
ALL SERVICES with the companyi do not want a charge for anything else.
46778782
BBB ID Boise
North Carolina
Melaleuca, Inc
Melaleuca did not reimburse the entire amount of my return and this is after I
rushed the remaining 3-4 items back to them to make sure I did. They also said
they weren't going to reimburse my shipping charges. I decided not to go through
with this company as a business because of their shady way of trying to make me
drop Herbalife by offering me a 'better opportunity' and this had been over a 15
yr period. Who calls a known distributor of another company soliciting them to
do business with them. There are serious ethical issues with this company. I want
every single dime back. --- Additional Comments: I want the shipping charges back
for having to return the products and business opportunity materials.
46868351
BBB ID Boise
Texas
Melaleuca, Inc
Melaleuca's original sales presentation was completed in our house without
announcement of its intention. During the sales presentation, several false
statements were made concerning the quality of their competitors. In addition,
they have you create a back-up order, for which we were told we could change
online. Although this is true, you can only increase, or change laterally, not cancel.
After returning an item, they did credit us for the order, but then, instead of
realizing we didn't want it, they changed our order to a no refundable gift
certificate, without us requesting it. This business' practices are unconscionable
and not in anyone's best interest but their own. They claim a 98% reorder rate,
but that's because they make it impossible to cancel an account with any ease
whatsoever. We tried calling them to see if we could cancel the account, but they
would only tell me that my wife would have the address to send in the cancellation. She
doesn't and is just as disappointed as I am. The products are inferior and more
expensive. We want out! --- Additional Comments: We just want out of the contract
and to stop having unrefundable credits mailed to us. Credits for which we have no
desire to use.Note: Although b(6) is our friend who sponsored the sales woman, she
did not provide the falsehoods. It was the sales person she sponsored, who did the
presentation and gave incorrect information.
148
46868352
BBB ID Boise
California
Melaleuca, Inc
I been charged every month and I never received any items. This company keep
sending me wrong items (which is who decide backup order) of curse I send back
those item for March and April. I spend my USPS 03/20/2013 Bill#b(6), 04/10/2013
Bill# b(6) both I paid $24.45 I kept both receipt. I called many times but never collected.
This Company still keep charging 04/02/2013 $77.34, 05/02/2013 $53.39 I never
received those items after I talked my bank they stop my credit card from Melaleuca
Company. My bank called company explain why I am doing. Well now they are give me
nothing but problem told they are reporting collect agency. They billing me $208.07 which
is I don't know. I have been stressed out my Shingle and I been seen doctors. I need HELP.
--- Additional Comments: I am not asking any money. I want stop harass me. I want
cancellation membership and I will not hear from this company never again. Also I do
not paying what they are asking me $208.07 it not fair for me.
B46868355 BB ID Boise
Pennsylvania
Melaleuca, Inc
I signed on in May as a preferred customer for Melaleuca.
I also began independent 'advertising' trying to recruit new members for income. This
was a complete waste of time. I did not recruit a single member, though I had 40+
watch presentations. Everyone knew this was a scam. And to cancel membership, it
must be mailed by the 25th of the month. Now I will be charged $60 for a package of
items that I do NOT want! I suspended online and it forced me to print out the form. I
tried to remove my debit card from the account so that it could not be charged and
it will NOT allow me to remove it. I am very irritated that I am going to be
charged $60 for something I have absolutely no interest in receiving. The products
are certainly not worth the $60! --- Additional Comments: I would like a full refund
for the back-up order that is being charged and sent to me that I have no interest
in. I would also like a full refund for my membership fee since I cancelled within 23 weeks and did not use the products or services at all during this time.
46868358
BBB ID Boise
Texas
Melaleuca, Inc
I placed an order for product and requested that an existing credit be applied to the
purchase. Shortly after placing the order, I received an alert from my bank that my card
had been charged for the order. I immediately called Melaleuca back to request that the
credit be applied. I was told that was not possible. However, after the charges cleared
my card, they would apply another credit within 10 days. This was not acceptable to
me. At that point, I asked that the order be cancelled completely. This was a little
more than an hour after placing the order. I was told that was not possible either.
(Why not?) After reaching no satisfaction as a customer, I cancelled my
participation in the Melaleuca program, requested my refund be made by check
and expressed my complete frustration with the company. This was not the first
time they had been unable to make any concessions to honor my request with an
order. The refund on my account was due to product being mailed that I did not
order and I did not receive the full purchase price on the refunds. The May order
was shipped. I have contacted Melaleuca to return the product. They have refused
to cover the cost of the return. The company should provide postage to return
product when it has been asked to cancel an order before it has left their facilities.
--- Additional Comments: Postage paid label for the return of product.
149
46868362
BBB ID Boise
Tennessee
Melaleuca, Inc
They did not inform me that money would be taken out of my account every
month. I needed to make a car insurance payment so I put some money in my bank
account then before I could make my insurance payment Melaleuca took money from
me without any notification that they were going to do so. I demanded my money
back and the denied me a refund. Everyone needs to be aware of there shady
business ethics. They are scammers! --- Additional Comments: To avoid taking this to
court and to avoid embarrassment thru the media, please just refund my money!
46868369
BBB ID Boise
Colorado
Melaleuca, Inc
May 27, 2013 I received an interview request for a bank teller position I applied to.
Arrived at 1:00 pm at 3600 Yosemite Ave. on May 28, 2013 for the bank teller
interview, and it turned out to be The Melaleuca wellness company instead. Michael
M****y the Independent Marketing Executive thought it was funny how he had wrote
in small letters that you don't notice that it was not for a bank teller position. Clifford
explained that it only cost $30.00 to start your own business so I signed up thinking I
could do this in my spare time. During the registration process I saw Clifford K****t
register me for a bottle of Vitamins, I stopped him, told him I did not need any vitamins
for $80.00 or more and told him to remove that order. He said he could not. But, don't
worry it will never go through it's just a back up order. I asked him what was a back
order, he explained that it was in case you don't make an order for the month after the
25th of each month then that order will go through. I signed up on the 27th, went to my
first meeting on May 30,2013 found out there was another 2 - $300.00 fee for your start up kit
which I could not afford. On May 31,2013 I went on line and effectively canceled my
Membership with the Melaleuca Company. On June 3,2013 after I canceled my
Membership I was charged another $80.00+ dollars on my credit card account for the
back up order that I told them I did not want them to make. I want my 'Money
Refunded' along with the fee's for return shipping. Total so far and accumulating
$31.18, $80.85, $10.05 shipping , the next package to go back ??I feel it is VERY
WRONG for Michael M****y to use False Job Advertising to bring potential customers
for his Business. I personally have been out of Work since July 2013 and to abuse those
people who so desperately out there looking for work is VERY WRONG.b(6) Please do
something about them --- Additional Comments: I want the 100% guarantied Refund of
$112.04 plus $10.05 return shipment on 06/06/2013 and for the next shipment when I
have to return the Vitamins I did not want ordered on May 28,2013 by Clifford K****t
and Michael M****y. I want some one to stop them from placing false job positions
online. I want someone to look into Michale M****y's and Clifford K****ts Business
Practices. Because it is false and misleading to the consumer.
46868408
BBB ID Boise
Georgia
Melaleuca, Inc
http://www.melaleuca.com An representative of Melaleuca mis lead me by not
giving me correct information about the membership. Money was deducted out of
my bank account leaving me in hardship. When I contact the company they reuse to
refund my money. --- Additional Comments: 64.94 refund
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46868418
BBB ID Boise
Alberta, Canada
Melaleuca, Inc
Billed for products I did not receive and company refuses to refund my money. --Additional Comments: Amount outstanding for money charged but no products received
46967520
BBB ID Boise
Ohio
Melaleuca, Inc
b(6)i: how much do you two make if you dnt mind me
asking?b(6): I enrolled 2 today b(6): im enrolling today as wellguest: What did u have to
have b(6)? b(6): I enrolled today as well, and have no freaking clue as to what Im supposed
to me doing? b(6): I have receieved every product i ordered within 3 days.guest: Do u have
to have a major credit card to do this? b(6): ok but im not going to wait for diapers or milk
for three days b(6): i dont have a credit card b(6): haha are you a chid or soething bc your
acting as if you are imsrry b(6): Melaleuca does nt sell diapers or milk b(6): im just saying
thats all b(6): I actually don't have a major credit card. Is that going to be a problem? and
where do you enroll? b(6): and someone on here or maybe u said that u have to try these
products b(6): you can use a checking account b(6): Okay thanks b(6): i dnt even have a
checking account im using mu husbands b(6): well i dont have the money to buy a bunch of
products i go to a food pantry just to get tooth paste and soap b(6): How much is it to b(6):
nobody said you cant go find a jobguest: You could sell some products b(6): i have tried
guest: It all depends on how bad u want it, if u want it bad enough there is a way b(6): tht is
so true b(6): So what your saying is you are looking for something that's free and something
that does not require any effort..right? b(6): your wealth starts with your health b(6): ok and
i dont live in a big town or by any towns the closest store is like 20 miles b(6): i think thts
exactly whats she getting at i dnt feel srry one bit b(6): when is it starting? b(6): no not free
that could help with income so i can work online b(6): i dnt live in a big town the
population is like 1000 ppl at the most and im not cryingguest: If ur not interested in it get
off the web site, this is not a sociiol gagthering b(6): thank you lolguest: sorry about the
spelling lol b(6): this does help with income ,when I signed up It was 29.99 and I had to
borrow the money and Now I am one away from director b(6): thts awesome b(6): Thanks I
know :) b(6): I was just told that you make money by getting people to enroll and by
the time you enroll enough people then you've earned back from buying 35 points in
merchandise b(6): You go to a food pantry...that's fine...those things are available for
people and thats great, but don't let it be your means of support, do something with your
life, and quit looking for hand outs! b(6): i hope to become as good as you b(6): well said
b(6): it ttakes motivation b(6): and hard work ,I have 2 kids that --- Additional Comments:
there misleading people by saying that you dont have to buy nothing to make money
then you have to have a friend if you read the conversation you will understand the
admin for this b(6): and b(6) the website is www.enhancingfutures.net i feel they were
judging me like racism just because i was told that you would not have to sell or buy
nothing and they were making fun of me for going to a food pantry because i dont
have the money there telling me to get a job which that im doing
46976913
BBB ID Boise
Louisiana
Melaleuca, Inc
I suspended my account with Melaleuca on
March 25, 2013; thereby I was not to have any products shipped to me. Because
this company have you on a monthly shipment plan without you ordering anything
automaticlly. That why I suspended my account to not receive any shipment.
Melaleuca not only shipped 1, but 2 shipment to my address and illegally deducted
151
money from my checking account. --- Additional Comments: Melaleuca do not want
to refund me for having ship the products to them and it cost me $26.00.
47066491
BBB ID Boise
Illinois
Melaleuca, Inc
This company is just another scam. They have recruiters go out and find new
victims, send them to misleading slideshows and then lock you into a monthly
obligation that you don't find out about until it's too late. The web slideshow said I
could 'earn my points' if I chose to by purchasing $20-$25 worth of materials a
month, once you commit you are obligated to a min of $50 a month every month.
After calling the company, nothing was resolved and they were not only not able to stop
my order (days before it was supposed to be shipped) but decided they wouldn't help
with getting me out of a contract I never committed to. How they have an A+
rating..[with the BBB] is beyond me. those 397 complaints?!?! TAKE THEM
SERIOUS!!! --- Additional Comments: At this point, the company has been allowed
to resolve the situation and refused, this is more of an alert to potential buyers.
47066995
BBB ID Boise
Pennsylvania
Melaleuca, Inc Additional Comments: see Attached document
47092049
BBB ID Boise
Florida
Melaleuca, Inc
the company has been billing me for product that i did not order nor did i recive .
when speaking to the company they refuse to provide any information on my aparent
contract of purches. --- Additional Comments: i would like my money back from the
compay for items that i did not purches or recive
47093212
BBB ID Boise
Colorado
Melaleuca, Inc
I have signed up for this account and when
the service I tried to cancel on line the same place I signed up but they have the payment
options button on website is inactive and been that way at least 3 months. I have mailed in
a cancelation form emailed to me by Customer service 2 months in a row but they say
they did not get it. been trying to cancel for over 3 months and they keep texting me
and sending my harrasing letters. when I call in they give me the run around and still
insist that I have to send in cancelation letter. I have done this for 3 months and still taking
money off my card. they will not cancel over phone, email or any other way I can assure it
has been done. account still active and Fey employee # 17558 who was a superviser she
said did nothing to assure me the account would canceled and told me the only way to
cancel is to fax or mail in form which I did 3 times. this is a rip off and I want my money
for the last three months to be given back to me, I have first e mail from 3 months ago
stating I wasnt to cancel. --- Additional Comments: I want my payments back since the
first email where they knew I was trying to cancel my account. $73.98 for last 3 months and
want to have comfirmation of my account canceled. and an apology in writing from them
saying they chanced this process for all customers in the future
47229238
BBB ID Boise
Florida
Melaleuca, Inc
I emailed melaleuca about ending my contract with
them. Then I got a new credit card, so that they would not continue to bill my.
Products continued to come to my house. The products also make my skin break out
in a rash, so I have never used them. They have not had my credit card number for
152
several months, however they continue to send products. Now they are saying that
I owe them $68. Well in order to cancel my service, I have to pay that amount.
They trap you into paying an extra month in my opinion, and I will not be trapped.
I own a business, and we are a member of BBB. We would not treat our clients like
this. All I ask is to stop sending me products that I do not want. I didn't send them
a bill from the dermatologist after I used their soap... --- Additional Comments: I do not
want to be billed and I want my account closed.
47294080
BBB ID Boise
Wisconsin
Melaleuca, Inc
I was contacted by Cindy H*******g of Madison, WI. She is a Melaleuca Rep. and CEO
of Inacomp. I was told that I was going to be coming in for an interview. Since she had
a decent record online, I thought it was legitimate. When I got there I was skeptical
because of all the product laying out and banners with the Melaleuca name on them.
My suspicions were correct. After pretending to interview me, she started a sales
pitch, attempting to trick me into spending $500 to join her in 'the money making
opportunity of a lifetime'. This is network marketing, AKA a pyramid scheme. She is
a horrible person for tricking me into thinking it was a job interview for her company,
Inacomp. I have been looking for a better job for months, and her actions were
inhumane. Melaleuca is company with no morals or standards, they only want your
money and nothing else. The VanderSloot family is a leech on the poor and
uneducated, and their name should be Looting Vandals. Frank VanderSloot donated
large amounts to Romney during the elections in an attempt to buy the presidency.
Melaleuca claims to have earned the BBB Blue Torch Award, it is in my opinion that
they paid for it. This company and all others like it are a blight on our nation and the
job market. Do not fall for this trickery, you will gain nothing but an empty bank
account from it. I want this company and all others like it to be shut down for good.
They trick us, steal our money and use it to bribe the BBB and our government. I am
not alone. Here are more reports of Melaleuca's morally corrupt actions.
http://www.ripoffreport.com/reports/directory/melaleuca --- Additional Comments: I want
payment for suffering from Cindy H*******g and to have it reported on the news. I
want her to never be able to do this anyone ever again.
47385505
BBB ID Boise
Virginia
Melaleuca, Inc
This 'company' is by far the WORST company on the face of this planet! When I
signed up I was told its a great easy company and a way to earn money. I later
found out that is nothing but a bunch of scammers stealing money from people. I
was charged for their 'business kit' and never got it! I faxed in the form, mailed in
the form, and e-mailed the form all before the required date and they still wont
cancle my account! I had to dispute the fraudlant charges with my bank!
Thankfully my bank knows how this so called 'company' works and is refunding
my money! --- Additional Comments: I want my name removed from this 'companies'
data base and I want a full refund of every penny spent on their criminial ways! Also
they need to shut down their criminal company and stop stealing and lieing!
47385507
BBB ID Boise
Florida
Melaleuca, Inc
$64.95
On June 29th, I called the company to suspend my membership & to cancel any future
charges from this company. Jon, the company's representative told me that my enrollee
153
didn't finish my paperwork & that I wouldn't have any further charges if I just filled out
a suspension paper from Melaleuca & emailed it back to them. Which I did on the 30th
of June. I was under the impression that I wouldn't be charged. Today I checked my
debit bank account & saw that I was charged. Even though I followed all
procedures to cancel my account with them. I have talked to different people. Asked
for no further charges & I feel that this company isn't respecting my wishes & so I went
to your company to help me dispute this matter. --- Additional Comments: I would like
no further charges from Melaleuca. I have already completed all steps necessary from
what Jon told me to do. So I would like a refund for the charges you've charged me plus
myberahip charge. I do not want to be a member, or work for this company.
47412666
BBB ID Boise
Maryland
Melaleuca, Inc
I worked for Melaleuca for 2 1/2 months and i received 2 checks in the mail. one was
for $1,000 and one was for $1,590. when i received the check i noticed a few red
flags, the signatures were digitally signed, the names of the banks were different and
the company names were NOT melaleuca and one of the checks were printed
sideways. when i took them to my bank, i asked my banker to check them out. she
called both banks while i was in her office and it turned out that BOTH checks are
fraudulent. I will no longer work for this company and i will NOT RECOMMEND them
to anyone! --- Additional Comments: I want the money that i am owed.
47445164
BBB ID Boise
Arizona
Melaleuca, Inc
$99.00
I signed up a contract back in March 2013 with Melaleuca Security on Marc 4th, 2013. I
was referred by a friend and I received a call from a sales rep. I was hesitant on signing
the contract, because of the length of the contract and the possibility that I was going to
be transferred out of the country for work at the end of the year. The sale rep mentioned
that if I moved to an area where they don't offer the service I will be able to cancel with
no fees involved. I went ahead and decided to give a try. Back in June I got notified that
I will be moving to Barcelona, Spain for a 36 month assignment. Since I am a Spanish
Citizen all the required permits to work were pretty fast and now I am moving to
Barcelona in August. I have kept communication with Melaleuca security for the past
two weeks getting educated on the cancellation process and making sure that no fees
will be assessed. For that they asked to FAX a letter asking to cancel the service and I
even included the job offer that provides the transfer information. I called today July
19th, to confirm that the fax was received and a supervisor answered my call. He went
ahead and processed the cancellation and at the very end he asked me to which
card should be charged for the restocking fee of $99.00. I mentioned to him that I
have been in constant communication and when I signed up the contract I was not
educated about this fee and after talking to several reps all of them failed to
mention about a restocking fee. Just to go even further, if we take a look at the
contract, no where specify about a restocking fee. The supervisor said that he was
doing an exception and charging me just $99 instead of the actual termination fee.
This is totally misleading, because I don't support companies that charges
restocking fees to customers. If I knew about this fee while the sales person was
doing his pitch, believe me I was not going to sign up for the service. --- Additional
Comments: I would like a refund back for the restocking fee that was never
disclosed during sales pitch and prior conversations with other customer service
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reps. Also, I can make my bank request a charge back, but that will not avoid
Melaleuca to share my financial information with Meleleuca security and that can
lead to unauthorized charges to my cards.
47445227
BBB ID Boise
Michigan
Melaleuca, Inc
I joined a company called
melaleuca and was told all I had to do was send in a cancellation form to stop with
the company. I sent it in they say they never received it. I also feel that if I can join
on line I should be able to cancel the same way. They kept telling my they needed a
signature cancel. An electronic signature was good enough to join I should be good
enough to cancel to. I have heard that they keep doing this to people for two or
three months now I believe them. I would not recommended joining this company --Additional Comments: no just wanted the bbb to know what they do to members
47503193
BBB ID Boise
Nova Scotia, Canada
Melaleuca, Inc
I want a Canadian review of this company. I do not see how they can sell a customer
a membership, if it is not part of the canadian better buisness bureau. For example. in
the membership card is states:If the bearer of this card is a resident of Nova Scotia,
then the bearer is permitted to engage in direct sales activi9ty regulated by the
nova scotia direct sellers regulation act on behalf of Melaleuca of Canada, Inc. I
have a problem with this, for one they tell us that we are not selling anything, that
the company is selling the product and that we are only enrolling the customer to
order their own products. Why do we need to register as a direct seller, if we arent
selling the products? Speaking of which, why arent they giving us a copy of the
Nova Scotia regulations act when we order a membership kit? If they are
accredited through canada to direct sell their procuct? --- Additional Comments: I
just want answers as to why they want us to sign up as a preferred customer, and
dont offer the option to be a direct buyer. I dont think its fair to claim we can sell
their product and not use their name in advertising.
47529558
BBB ID Boise
California
Melaleuca, Inc
I have been a customer of Melaleuca Security since May 8, 2012 and I am not happy
with their service. I wanted to cancel my security system services with this company
today 7/8/13 and I was just made aware that I have a verbal agreement with them
apparently for 5 years. No written contract was signed. I was sent a contract today
when I asked for it. How is that binding? When I received the Melaleuca security
system, I was 'walked through' connecting my old security system which was ADT to
their system. They said that I was responsible to connect their system so I had to make
do since I have already paid the amount before I received the system by mail. If they
still have all the recordings, they could listen to all of my complaints. I had to place
holes on the wall and connect the system myself. That alone was a hazard to myself
since I am not a certified electrical technician. They never checked up on me or call me
if I had any problems. If there is an alarm at home I would receive an email instead of a
call via my cellphone. The worst problem was when me and my sister went out of town
for a week last May and we found out while in Kansas that our system was not
responding when it was supposedly connected via a T Mobile system and we can check
with our cell phones and tablets. I called and made complaints right away and again if
they have copies/ taped our conversation i already told them that I was so paranoid the
155
whole vacation. By the time we came back I received a new cell phone system (ATT)
and this was working better than the old one. So going back to my complaint, I was told
today that by canceling my contract more than 3 years early that I am supposed to pay
their company the rest of my contract with them which they say amounted to more than
$1200.00! I am filing a complaint RE this. Why do I have to stick to a company I am
not happy with? Are we not supposed to have the freedom to choose which company
we want? --- Additional Comments: I would like to cancel my plans with Melaleuca
Security since I do not agree to continue my services with them. I am not happy with
this company and I am not agreeable paying a cancelation fee of more than $1200
to cancel my services. That is the only thing I would like to happen.
47530680
BBB ID Boise
Michigan
Melaleuca, Inc
$53.39
Someone posted in a local facebook group about a work-at-home opportunity that didn't
involve initial investments, direct calling, or product inventory. I contacted the poster
and she set up a time for me to view the presentation video. I watched it and was
offered the chance to join for $1, so I signed up. They said look at the website and if I
didn't like it, I had up to 90 days to change my mind and get my money back. I was told
that the membership involved just buying products I normally buy at the store from
them instead, and that each month I had to purchase 35 points worth of products to keep
my membership active. I wasn't shown the prices until after I signed up. I had to
read an extensive legal contract and submit an electronic signature, but I was
under the impression that I could cancel at any time, based on the information the
representative gave me prior to joining. After viewing the website, I found that I
had no need of their products and the 35 point orders were cost prohibitive. I
called customer service and explained my situation, that I could not afford this and
wanted to cancel, as I had been told I could. I was informed by the CSR that this
was NOT the case, that I had to submit a cancellation form in writing by the 25th
of the month, and if I didn't place my own order, one would be selected for me and
my account automatically debited. I signed up on the 24th of June, and this was
the 29th, so the deadline had passed. I told him the money would not be in the
account for the automatic debit, and he basically said that was too bad, there was
nothing he could do as I had signed the contract. I called my bank and they told
me to cancel my debit card to block the payment and they have heard of this scam
before. I'm being harrassed by email, text, and phone calls now to pay a balance
on products I have not even received. My account is blocked until I pay so I can't
access the cancellation form to even cancel the membership. The company used
deceitful wording to trap me in this. --- Additional Comments: I want my
membership cancelled and my balance zeroed out since I have never ordered nor
received any products from this company. NO ORDER WAS EVER RECEIVED!
47622132
BBB ID Boise
Kansas
Melaleuca, Inc
$65.97
I set up an account with Melaleuca for the $1 enrollment that they had. I put that
I would select my backup order at a later time. On June 30 2013 my account was
charged for the amount of $65.97 for a backup order that Melalueca said I selected
which I know I did not. They told my bank and myself that I have to send the
product back to recieve my refund even though I called before the order was
processed right before the payment went through to have them cancel my order. I
156
was informed that they couldn't cancel my order and wouldn't even if they could.
I was not told when I signed up that I would be AUTOMATICALLY picked a
backup order if I didn't select my product. I also was not told that they would
automatically take the money off of my debit card. This goes under fraud and
misinformation as certain stuff was left out. They said that I had e-signed and I
ALWAYS initial my forms with my first, middle, and last initial and the initials on
the form were my first and last. It also states on the form that it is not LEGAL
until I sign and return the form or FAX the form by mail into them with a wet
signature. --- Additional Comments: I would like the full amount refunded to me to
include shipping and processing charges and I would like my account through
Melaleuca closed. I would also like all of my debit card information erased which I
have been issued a new card through my bank.
47622135
BBB ID Boise
Illinois
Melaleuca, Inc
$81.75
I had an account with Melaleuca, Inc. that I wanted 'temporally' suspended as I was
going on vacation. On June 19th, as I was on the plane, I went into their website to
suspend my account. I figured, I'd order my items once I got back, but once I did get
back I checked my bank acct and noticed I was short on money. I then found out they
went ahead and placed my 'favorites' order regardless of my account being
suspended. I then called them to try and stop the order, but they said I would have to
send it back. I faxed a cancellation form sometime in July (5th?). Then once I received
the order, my daughter accidentally opened the box (not the items). Now, today, I tried
sending the order back, but UPS wants me to pay for shipping. I called Melaleuca,
Inc. to see if they can pick-up the shipping charges, but to my surprise they won't!
I feel this company is a gimmick! I understand you have to order up to a certain
amount of points, but when you can't place the order due to 'life', they will
automatically send it regardless if you put the account on hold. I feel they should
pick up the shipping cost as a courtesy for this whole mess, but they can't even do that.
I even mentioned I would reconsider activating my account, but I guess Customers don't
matter to them. --- Additional Comments: If I pay for shipping, they should send a
refund for the that.
47622314
BBB ID Boise
Tennessee
Melaleuca, Inc
$69.41
I tried to suspend my account on the 26th of June with Melaleuca because I did not
have the money to purchase products.I was unaware that they require you to cancel
on the 25th and I was one day late faxing in my suspension form so they refused to
suspend my account.They never even processed my suspension until July 2. I called
them and emailed several times to inform them that the credit card associated with
my account would be declined if they sent me an order yet they refused to listen
and shipped a backup order to me anyway despite my credit card being declined
and now say I have a negative balance on my Melaleuca account. When the
shipment was delivered to me I refused it and was told by the UPS delivery guy that
there is no charge to refuse the shipment and it would be shipped back to
Melaleuca free of charge and I can track it with the same tracking number Meleleuca
provided me.I tracked the shipment and see that it was deliverd back to Melaleuca on
Tuesday July 9th yet Melaleuca says I have a balance of $69.41 and this is not fair.
Given the fact that I notified Melaleuca several times well before they shipped the
157
package that my credit card would be declined,I did not want the shipment and
they would not be paid for it, I feel it is unfair of them to ship me something
knowing this.I also feel they could have worked with me and suspended my account on
the 26th the day I faxed them the cancellation form and worked with me a little
instead of being asses about it and shipping me an order they knew I did not want
and could not pay for.What is one day going to hurt? I was told on the phone by
Melaleuca customer service that if I sent the order back I could get a refund but I
would still have to pay the shipping charges even though I clearly notified them
beforehand that I did not want the shipment sent to me in the first place! This is
just perposterous and wrong in every way! I have none of there products because I
refused the shipment and think its unfair of them to charge me anything --Additional Comments: I want the entire $69.41 including any additional shipping
charges credited back to my account.
47680514
BBB ID Boise
Arizona
Melaleuca, Inc
$65.98
I was charged illegally on my account. They know that and are not reversing the
charge at no time did a give permission for the account to be charged. --Additional Comments: My money back
47680519
BBB ID Boise
California
Melaleuca, Inc
$390.36
It is difficult to cancel your membership, their online cancelation form does not
work, they will not allow you to cancel by phone even if you talk to a manager!
First attempt to cancel was 3/28/13 and now we are in July. Pain in the ASS! --Additional Comments: I want our membership canceled. I am finally sending in a letter.
47681650
BBB ID Boise
Illinois
Melaleuca, Inc
$77.25
I have been a member of Maleleuka for about 9 months. Up until June when my
husband lost his job, I was placing regular orders. Since there was no money in the
budget for these high priced items and the minimum purchases they REQUIRE, I
did not place an order. However, they shipped me a 'back up' order in order to
'protect my special membership status'.When I wrote to them they told me I could
return the items to them, at my expense. How kind of them to let me pay to return
something I did not order. So that this does not happen again, I cancelled my special
customer package today. --- Additional Comments: A refund of $65.25 for the products I did
not order, and the $12.00 we paid in overdraft charges at our bank. They can also send me a
postage-paid return label so I can return the box I did not order. A total of $77.25.
47708870
BBB ID Boise
Georgia
Melaleuca, Inc
I signed up with a lady named POO on June 4, 2013. He told me that the signed up was
for $1.00, which $1.08 was taken from my account. She also claimed that I would
receive a Welcome Package a few weeks later. I never received the Welcome Package.
Here it is on July 10, 2013, and I noticed that my bank account has been deducted
$64.65. I did not authorize this, nor had I received a package yet. So I called and
talked to a Melissa on July 10, 2013 and she informed me that I signed up for this to
happen, and that it was stated in my Welcome Package (that I did not receive). I printed
and faxed the 'Suspend Preferred Customer Benefits Form' on July 11, 2013. I also
158
received a package via United Postal Service on July 11, 2013 which I refused and it
was sent back to Melaleuca. I have since talked to several different people with the
customer service department, and my money has yet to be returned to my account. I
called on July 18th and the 22nd, and my money has yet to be returned to my banking
account. I attempted to track the package, and the tracking number that they have does
not exist. I am not happy with this company, nor will I ever work for them or
recommend anyone to work for them. --- Additional Comments: I would like all of my
money refunded. I will not press this issue any further as long as my money is returned
to me. The amounts are as follows: $64.65 and $1.08.
47760862
BBB ID Boise
Oregon
Melaleuca, Inc
They falsely advertising that they have job opening. I had Artee Ramnarine emailing
me this:Dear b(6), Thank you for your response and submitting your resume for
consideration for the above position we have advertised. After a brief review of your
resume, we feel you may be a match for our team. We appreciate your initial interest.
We are currently scheduling preliminary interviews and businessbriefings with potential
candidates to fill our full-time andpart-time positions. The session will be conducted
live in our virtualoffice and by appointment only. You will need a computer, high
speedInternet, and telephone access.We have openings for our online briefings on:
Thursday, July 18th at 1:00PM EST and 4:00PM EST Friday, July 19th at 1:00PM EST
and 4:00PM EST If your schedule does not permit you to attend, please reply to
thisemail with a request to be considered for future dates and times. Weshould have
more openings next week.We look forward to hearing back from you right away to
confirm your appointment.Sincerely, Artee Ramnarine MECareer Development
GroupOffice: 727-378-They are not telling you any other information at all and
there was about 25 people on the interview. And to the end of it all then the say it
will cost so much a year and then so much a month to do this job and then they tell
you what the company is. --- Additional Comments: I would like to find out why
they are doing this?
47777035
BBB ID Boise
California
Melaleuca, Inc
$43.85
I returned a few products from this company and they had emailed that they sent
me a refund back to my credit card and I never received my refund. I have tried
contacting them several times, but they have refused to give me the refund that I
am owed based on the products I returned. --- Additional Comments: I would like
my refund for $43.85 returned to my credit card, because that is what I am owed.
47828274
BBB ID Boise
Florida
Melaleuca, Inc
Company specifically stated that I had 72 hours to decide on this program, but
debited my bank account in 48 hours for an undisclosed amount prior to the 72
hour term. I contacted the company to cancel this account (as well as
unsubscribing online---when asked for an immediate refund due to them not
upholding the 72 hour period, was told they could not credit my account in the
same way that it was debited. Because of that situation, my budgeting for the
weekend was off. Would like to file a claim for misrepresentation of fact and time
limits from this company. --- Additional Comments: Would prefer additional damages
159
amount of $100 to cover for the expenses of overdraft charges that will be occurring on
my banking account due to their error.
47879388
BBB ID Boise
Connecticut
Melaleuca, Inc
$308.41
I need to returned my memberships kits that I got and never sold them and they are
saying that I can't because is over 120 days. Well is not my fall that there product is to
expensive I just want my money back I have 10 of them --- Additional Comments: I
would like my money back plus the shipping cost for me to send back
47913653
BBB ID Boise
Indiana
Melaleuca, Inc
$7.43
They say if you are not satisfied with your order, they will provide a FULL refund.
When asked for a refund, they informed me that I am out the money for shipping
and handling of the order but will be refunded for the product and tax. Full refund
would be on everything to include the shipping and handling on a pre-selected
order that I didn't select nor was informed how to do it. I think it's wrong to
advertise that someone will get a full refund and then when they ask for it, tell
them that they are out the shipping and handling when the person is expecting a
full refund. I would like to see this fixed immediately as S&H should fall under a
FULL refund. --- Additional Comments: I am getting a refund for the product and taxes
but I would also like to see the S&H refunded to me as well since I was told that I could
return it for a full refund, not a partial refund.
47913668
BBB ID Boise
Ohio
Melaleuca, Inc
$75.75
This is a refund issue when you decide you don't want to do business any longer. I
didn't like the fact that you had to buy something every month from the company,
especially if you didn't have the money. If you didn't choose your own choices and
order, they do it for you and it's at a substantial cost. Well, the first time I went
through this with them, they took out $60+ out of my account. That's when I called the
customer service and cancelled my account, along with getting info about how to return
the products. What a bunch of stuff you had to go through just to return the product.
Somewhere during the conversation(lots of cutting up during the talk)he stated that I
had to sent a letter of cancellation. I remember it vividly. I didn't do that, and
consequentially, they sent out another package. Took out $60+ out of my account again,
but this time I didn't have the funds for them to do that, and now that has left me with
no money to spare. I have no money in there to pay my car insurance that will be
coming up on the 8/10. The supervisor I spoke with said he couldn't refund me until
THEY received the package back from me. I haven't received that package yet as I
write this on(8/5). Plus, I have to pay $7.35 to send it back, plus I am not refunded
the full cost from them because they don't. Usually, a company will send you, via
email, a return postage that you print off, and put on your package and send it back free
of charge. Not MELALEUCA. They charge you for that. Now they have changed
things a bit. Now you go online to cancel. Due to a lot of complaints, I'm sure. I
suspect that the way they were doing it was a bother to the consumer that didn't have
time to do all that. So, the consumer doesn't send the letter and they go on charging
them until they do it right, so it's money they continue to get. But, you still are
getting penalized for the cost to return the package and your not getting back the
full amount you were charged to begin with. --- Additional Comments: The full
160
amount I was charged($64.50), plus what I have to pay to ship it back($11.25, post
office) to them. What is terrible about it is, I pay more to ship it back then they have to
pay for everything, including taxes. Their charge is $7.93, that they won't refund me
back out of their $64.50 charge to me because they don't want to pay the taxes and
postage. Plus, I want this for BBB information too.
47913669
BBB ID Boise
Pennsylvania
Melaleuca, Inc
So after hours of my friend talking about the awesome products Melaleuca offered
he explained that signing up would only be a dollar and you would get access to
this awesome site where you can order all natural things. Now to browse the site
you need to be a member so since it was a dollar I signed up with the intent that if I
didn't want It I could cancel anytime or so my friend said. Upon browsing around I
found that I wouldn't need anything from them rite now because I have a pretty good
accumulated stock of everyday items already and being only one person I don't go threw
products fast, so this wasn't for me.I decided to go onto the website and cancel my
account this is where the trouble begins, the website it is very vague about how to
cancel your account and no matter how hard I tried as far as I got was a mail/fax form
to cancel that must be sent in. So Instead I called for another option this took about 1520 mins to get someone on the line. I explained that I wasn't interested in the products
and would like to cancel my membership. The gentleman sent me a link in my email
which is where I filled everything out and it apparently was going to help cancel my
account. Now after completing the form nothing look liked it changed on the members
website so I called back and explained everything to another person which assured
me that It would cancel and that I wouldn't be charged and that it just takes time
to update. I am now in my next month where I have had the company call me and
trying to get money from me because the membership didn't cancel and they are
trying to charge my card which isnt on file to do so. So now I'm being harassed so
they can have a payment to charge me for things I do not want and canceled prior
to being attempted to be charged for in the first place. Im Currently still going
threw this with the company and refuse to give them payment methods for
products I do not want and have not received. This company is a scam its best to
just stay away. --- Additional Comments: Stop calling me, Cancel the account like
intended before, Stop asking for payment methods to attempt a charge that I do not
want. And leave me alone forever
47913678
BBB ID Boise
North Carolina
Melaleuca, Inc
The complaint type is pretty much all the above. I did not know which one to actually
put. When I was recruited to this company, I was never told about the fact that if I
did not order that they would send me what is known as a back up order. My
recruiter never told me anything about it at all and when my package came I was
billed $117 and some change. I only authorized the start up fee to be withdrawn
from my back account and that was only $1. When I called they told me that it was
something that I would have to take up with my recruiter. I called them on April 4th,
2013 when my bank account was charged. Later the next morning extremely early
(around 2am) the money was put back on my account and nothing from the company
showed up as withdrawn from my account. Then I look up today (April 7th,2013) and
see on my bank account that they recharged me again on the 5th. --- Additional
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Comments: I want the amount that was taken from my account two times to be
returned to me. Seeing the fact that they keep going in and out of my bank account
is very very unethical.
48009518
BBB ID Boise
Florida
Melaleuca, Inc
they keep charging me after canceling my superscription --- Additional Comments:
I need a refund and to get paid for the time that I wasted to solve this matter.
48074147
BBB ID Boise
Louisiana
Melaleuca, Inc
$211.00
This complaint deals with unauthorized funds that were taken out of my checking
account by this business. This business - Melaleuca - continued to withdraw money
from my account after it had been closed. Once they were asked about this, I was told
that it could not be refunded to me becuase they were holding it in the event that I
would purchase more products from them in the future. So basically, they took over
$200.00 from me and are holding it somewhere. Very poor customer service, very poor
business. --- Additional Comments: I would like for my $200.00 to be refunded to me.
48230240
BBB ID Boise
Ohio
Melaleuca, Inc
$64.00
I discontinued my membership to Melaleuca in July 2013. After canceling my
membership and receiving confirmation from the company that my membership was
canceled, I received, what the company calls a 'back-order' shipment and a charge of
$64 and change. It took a couple of times to reach the company in order to resolve the
issue and finally confirmed that there was an error on the companies part and that my
membership was now definitely canceled, I would not be charged for the product as long as
I returned the products, which they did give me a UPS package slip to keep from paying
postage. I returned the package via UPS as instructed and received confirmation that the
package was delivered on 8/14/13. However, upon reviewing my credit card statement, I
noticed a charge from Melaleuca for the products erroneously sent to me. I called the
company and was told that they would reimburse my credit card account minus the
shipping charge. The worse part of it is that they charged my credit card on 8/16/13
after the products were received by Melaleuca Returns location. This leads me to
think that they were determined to charge some type of fee to my account since I
discontinued my membership. I believe that this is probably how they treat customers
who choose to discontinue their membership and I find this to be a poor
ethically.Thank you. --- Additional Comments: Besides making this information availabe
to the BBB, I would also like this to go to the company and to receive a response from them
regarding this matter; possibly refund for the shipping to my credit card.
48230475
BBB ID Boise
Melaleuca, Inc
Indiana
48349358
BBB ID Boise
Washington
Melaleuca, Inc
$76.00
I bought their products earlier this year, did not like it and returned during the
one month trial. Still waiting to be reimbursed. I called few times and they promised
to refund me, but I still waiting. The last letter I received from them was from june 20th
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offering a balance to buy their products. Custumer number b(6) Thanks b(6) --Additional Comments: $76.00
48535589
BBB ID Boise
Vermont
Melaleuca, Inc
A repersentive of this company had posted a vague recruiting message on
Facebook. I replied to find out more about this 'work from home oppertunity
that's is not a scam.' She responded telling me to call in for a live presentation. I
had some questions to ask her about what this business was about and she was less
then forthcoming. I don't know if this is a strategy in their recruitment. When I
told her that I wasent interested because it sound like a pyriamd scheme set up, she
got very rude and belittleing. According to her, I must not want to spend time with
my child because I don't want to take this 'work at home oppertunity.' She
promptly blocked me on Facebook. Her name is b(6) of Florida (based on her
Facebook info). --- Additional Comments: Be more upfront about your scam and
teach your people how to be nice.
48558336
BBB ID Boise
New York
Melaleuca, Inc
$31.57
Insisted by a family friend, I have joined the company business model to give it a try. One
of the Director of the company made a presentation about the products and business model
and told me that I can try the product and business model for a trial period of three months
and if I dont like initial membership fee of $31.57 would be return to me if I cancel my
membership. I tried the product for three months and did not like it and nor the
business model. Because prices are extraordinary higher than the comparable
product of similar quality. So I cancelled my membership within three months time
frame. Even though, I have cancelled the membership, but the company is refusing to
give my money back as per contract. Also customer service is so bad I never could
imagine a company doing business in America could provide this kind of customer
service. When I told her that I want my money back, she told me I had to give the
membership kit which is nothing but some promotional material and product
catalogue in a box and companys so called Director never informed me that I had to
return this to the company. She was very adamant to get those back before processing
return. I explained her I was never informed by their reps that I had to give those
back to get the refund I would never join the company first place. She was very
unprofessional. After having this experience, I conclude that this company is nothing but
running a scam in American soil. I did pay for all products I have ordered during my
three months trial period even though the products are very expensive. But time came
to get my money back like other scam under disguise of genuine business failed to
keep their side of the bargain.The company should return my membership fee of $31.57
back with apology. I want those authority who oversight these type of activity do an
investigation about the business and types of agreement. --- Additional Comments:
Refund disputed amount of $31.57 to credit card charged with an apologyTrain all
salesperson who sell the product so that they will be able to disclose all facts before
joining the company.Train customer representative how to handle customer more
professionally and way to dispute to the next level
48569011
BBB ID Boise
Connecticut
Melaleuca, Inc
$308.00
I send 10 member kits back and call them
8/14/13 and the guy told me they refund $154 to my account. I told him the account was
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close and contact my bank and they sad the money was send back to them and the other
$154 they want to give a store credit but I don't want that I what my $308 check on my
mail box next week --- Additional Comments: I want my money back
48623878
BBB ID Boise
California
Melaleuca, Inc
$110.00
I cancelled my membership last month and I am still being charged for something
I did not order and something I did not want! --- Additional Comments: $110.00
48624822
BBB ID Boise
Oregon
Melaleuca, Inc
$117.62
I helped my sister Vickie A***n pay for her product from Melaleuca by my debit card
as a one time purchase. Melaleuca was instructed not to retain the information on May
28, 2013. On June 23, 2013 I was calling Melaleuca and following up by email my
debit card was used unauthorized and product had been shipped from an account
that was supposed to be on hold. Again in July after being notified, they used the
debit card for an unauthorized transaction and shipped product again for an
account that had been placed on a no ship hold for six months. On August 5, 2013,
I disputed the debit card charges at my bank. As of today they have yet to resolve with
Melaleuca because Melaleuca now feels that I should pay to ship their product back
that they never should have shipped to an account placed on hold for which they
used my debit card that I didn't authorize them to use NOT ONCE BUT
TWICE!!! What can you do to make companies follow the rules. I have no
contract with them they are in essence stealing money as they please from my
account. --- Additional Comments: I want the full amount of $58.81 times two for a
total of $117.62 refunded to my bank account immediately!! These are two transactions
that were never authorized to be withdrawn from my account. I want a written apology
from Melaleuca on their letterhead which also states they deducted from my account
without permission and unauthorized on their behalf.
48662709
BBB ID Boise
Pennsylvania
Melaleuca, Inc
Melaleuca is a MLM business. They make you pay a fee to refer customers, they
make you buy a certain amount of products every month! Products you don't
need. Since when does the BBB give awards to a MLM business? They care about
the money and not the people they are recruiting. To cancel your membership is
also a hassle. You have to do so in writing by a certain date. If you do not, they will
still send you the products and charge your account! If you don't buy their
products by a certain date, they automatically send you things you do not want
and charge you for them! This company should not have a BBB tourch award or
any others! Read the internet and see how many people have complained about
this company. Not everyone writes to you to inform you. They are also on many
lists of beware of this company! What a shame you [the BBB] endorse them! --Additional Comments: Look into their practices and see what they do! Revoke their
awards that they truly do not deserve! They should have a low BBB rating!
48811616
BBB ID Boise
Texas
Melaleuca, Inc
I was offered this service for 1.00 subscription. Upon looking the website that is when i
noticed that you have to gain points every month and upon gaining those points the total
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comes out to more that 60 dollars. I don't use that much worth of house hold items per
month. I used the chat service to cancel the service and was given a link to do so
thinking that was the end i would hear from this company. Today i received an email
that the company is sending me a shipment when i did not order anything and i am
going to be billed $64.80. I spoke to customer service to cancel the order and was
disclosed that i have to pay for shipping and that i will receive a credit with the
company once the items are returned --- Additional Comments: keep your products, i
do not wish to pay for shipping and refund my debit card.
48965800
BBB ID Boise
California
Melaleuca, Inc
$19.74
After trying for a few months the Melaleuca products, I didn't like the idea of
getting charge directily from bank account for products I did not order just
because according with their policy I need it to buy so many points every month,
but againg in order to stop the problem I called in August to cancel my account, and at
the moment I was told they were cancelling it, and tha I was going to received an email
from them, but I never did,next month September I received another shipment, I called
immediately to complain about it, because $65.86 was also deduct it from my bank
account, this time I was told that because I never unswer to their email they didn't
cancel my account, I explained to them that I never received any emails from them
requesting anything from me, I received a lot of emails from them every other day but
nothing that I was suppost to send back, they explaine to me that thay were going to
cancel it this time and all I need it to do it was to send the shipment back, then I asked
them that who was going to be responsible for the the shipping and handling, including
the one going back to them, and the lady told me, put it in writing and open the box we
just sent you and put the letter inside and we will get your letter at the same time we get
the order back. When I went to the post office they told me if you wouldn't open the box
you, you wouldn't be responsible for the charges going back to Melaleuca, now
Melaleuca is only creding me back $57.76 deducting the s&h and also no credit for the
$11.64 I paid to the post office sending back, I realy think that Melaleuca knows that
once you open the box they are not responsible for the shipping going back, that
it's why they adviced me to open it, also they know that they can get you at least
for one more shippment if you don't answer to the email they are suppost to send
you after you call for a cancelation, that is why they never send it to you. This is a
very dishonest way to steal money from your customers, even if i's only few dls. --Additional Comments: My money back, the difference $8.10 + the shipping back to
them, $11.64, total $19.74
48970631
BBB ID Boise
Alabama
Melaleuca, Inc
An 'employee' of this company named Marla T******n posted an advertisement in
a group on facebook. She was offering an opportunity for a work at home job and
said 'this is 100% legit and not a scam'. After asking numerous times for details in
the group, she sent me a private message, shown below, 'I work for a wellness
company setting up customer accounts and posting ads from my home computer.
There is NO selling, NO cold calls and NO home parties! You just post ads! Easy
peasy! Our company has been in business for 28 years and we have a A+ rating
with the BBB. This is seriously the EASIEST job I've ever had! The first thing you
need to do, you need to set up a time to watch our overview. It will explain about
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the company and the job in detail. All done on your home computer. The overview
is LIVE and not recorded. Your welcome to ask questions in the LIVE chat box.
What time zone are you in so I can give you the correct times we have
available?'After several messages back and forth, she finally gave me the name of
the company. She refused to disclose details of the job but didn't deny that it is a
pyramid scheme that requires 'employees' to purchase products monthly and
utilize temporary or fake facebook pages to recruit other members. This practice
is in clear violation of Facebook.com terms and conditions, and is misleading to
everyone. --- Additional Comments: I want this company to issue a written
(emailed) apology for their marketing practices. Be more upfront about their 'jobs'
when they are being advertised, and stop attempting to scam people by offering a
job when it is far from it.
49091515
BBB ID Boise
California
Melaleuca, Inc
I canceled my membership with them over three months ago. I receive harassing
calls almost daily. They keep saying I did not cancel my membership, even though
I faxed my cancellation request and verbally told them more than 6 times. I keep
asking them not stop calling, however, they continue to harass me. I paid for the last
order I placed (they will not ship without prepayment). I have not placed an order with
them since I canceled, and owe them no money. I would like to avoid having to hire an
attorney over this matter, but they are pushing me in that direction. Please get them to
stop harassing me. I did not sign up for life. --- Additional Comments: Stop harassing
me. They lost a customer and need to accept that and move on.
49091517
BBB ID Boise
New York
Melaleuca, Inc
I was approach by this company, offering their products, they told me I can sign for an
account and when ever I want to order just do it , but they DID NOT Tell me that is an
obligatory order every month.The day I sign up , I ask them , if they will take any
money and for sure I won't be push to order anything until I feel like ordering any
of their products, the answer was yes.I was away from the states and came back
and saw they charged me the amount of $65.78 for a back order , I don't have any
Idea what was that , I called my bank and filed a claim , Called this company and
complain , they will only refund $45.00, not the whole amount , The practices of
this company are not clean , they do not explain or answer the right things ,they
just want people to sign with them , and make them believe that's all and later
you'll get the surprise that you've been charged for something you have never
ordered. Thank you b(6) --- Additional Comments: I will like to bring to the
attention to this company the way they practice their business and make sure they
explain what is involve and to don't keep things or trick people.
49313688
BBB ID Boise
Virginia
Melaleuca, Inc
I have tried via email and chat to cancel my account. No one at the company can
send me the form I need to fill out in order to cancel my account. All instructions
point back to the website to download the form, which is no where to be found. I asked
specifically for the form to be emailed to me and the response was 'follow the directions
on the website' which lead me into an endless loop of getting nowhere and not getting
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the form. I want my account canceled immediately. --- Additional Comments: I want
my account canceled immediately.
B49313778 BB ID Boise
New Hampshire
Melaleuca, Inc
They charged my account for 5 months, caused overdrafts, never sent products, I
cancelled via internet, phone AND fax, they never processed cancellation, now they
are refusing to refund money paid to them and NO products were received!! This
is fraud!! --- Additional Comments: I want them to cancel my membership and
refund all money paid to them to my credit card on file with them! I do not want
certificates for products that I cannot use because they cause allergic reactions!
49313780
BBB ID Boise
California
Melaleuca, Inc
I have so many complaints the main complaint I have is that for close to a year I
wrote multiple letters and phone calls in 2010, asking Melaleuca to remove
themselves off of my checking account and they would completely ignore my
requests. I had to close my bank account just to have them stop sending me
products and being billed. After closing my account 3 days after the account was
closed somehow I still was being charged and now am on the chexsystem. I'm so
angry this company has been a huge nightmare and now my credit has been
affected! DO NOT ALLOW THIS COMPANY TO ATTATCH THEMSELVES
TO YOUR BANK ACCOUNT! Product_Or_Service: Personal health care
products --- Additional Comments: DesiredSettlementID: Refund I want the
company to take accountability for the damages brought to my credit!
49313783
BBB ID Boise
New York
Melaleuca, Inc
I agree with the previous complaint that canceling
your membership agreement is a nightmare. I tried to use the link provided on the
website and the link that is emailed to people who want to cancel their membership. All
of these links did not work. So...the company does not let you easily access the
cancellation form and thus does not make it easy to cancel. After chatting twice
online with customer service and then having to phone in since the chat reps couldn't
help, I had to write a letter that contains all of the relevant information in order to
(finally) cancel. --- Additional Comments: I would like to see the company fix the
broken link to the cancellation form on their website and in their email correspondence.
I have resolved my own cancellation by spending time writing a letter to the company.
49315571
BBB ID Boise
Ontario, Canada
Melaleuca, Inc
Melaleuca sent me a 'backup order' when I had no method of payment on file. I
refused it at the post office and it was sent back. They are refusing to allow me to
close my account and are conveniently claiming that they have not received the
order back and that I owe them just over 91 dollars as a result. I am beyond angry
and frustrated with them. I thought that they were a reputable company but this is
quite obviously not the case. As a business owner I know that you do not ever send
out unwanted orders when their is no method of payment listed. Canceling is
nearly impossible due to all the hoops they have you jump through. My family is
also trying to quit as a result of my experience and they are getting the run around
as well with how to actually cancel. One family member even emailed in the
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cancellation form and the response was 'you need to print and email this form'
which was exactly what she had already done. --- Additional Comments: I want the
amount 'owing' on my account to be zeroed out and my account to be closed.
Thank you.
49535659
BBB ID Boise
Tennessee
Melaleuca, Inc
$63.45
In September I went
through the steps to cancel my membership with Melaleuca, the final step being faxing
the cancellation form to the company. A couple weeks later I received a package I did
not order in the mail. I then received a call asking for an updated payment method
because there was no money in my account to pay for the order they had already sent. A
couple of days later when there was money in my account the amount for the order was
taken. When I contacted customer service I was informed that the account was never
actually cancelled and that I could return the product, but would still have to pay for
shipping. The first problem I have is that the account was never cancelled even
though I went through the process of canceling the account. Problem number two
was that Melaleuca sent the order even though they could tell the account had
taken steps to being cancelled and that the payment was declined. The third
problem is, the refund I received for the returned merchandise does not include
the cost of shipping the package both ways. The moment I completed the final step
on the cancellation form and sent the fax to cancel my account was the moment I
was no longer obligated to pay for any services, especially when what I was being
charged for was in the error of Melaleuca. --- Additional Comments: I simply want
a refund of the shipping costs so that the refund is equal to the original amount I
was charged for on the order I should not have received.
49638745
BBB ID Boise
California
Melaleuca, Inc
I feel Melaleuca is very unethical and takes advantage of customers. Their policies
are very unclear and unconventional. You pay $1 to sign up, giving your credit
card number and then they require you to buy products worth a certain number of
'points'. These points are equivalent to $60 - $70 per month. If you do not place an
order for the month they automatically send you a 'back-up order' which totals
$65.86. Which in my case was $52.99 in products. $7.43 in shipping and $5.44 cents in
taxes. After the first 'back-up order' was sent to me I had a hold placed on my
account. I did not expect to receive an additional orders. The next month I
received another order and I requested another hold. I did not realize I could just
return products. The third moth I received another 'back-up order'. I was pretty
angry at this point and called and I was assured the hold would be placed, I
returned this shipment for credit back to my bank account. After over a month I
still had not received credit to my bank account. They were holding my money as a
credit to Melaluca products. Today I have requested the credit be returned to my
bank account. They will only be crediting me $57.76. How they have come up with
that amount I have no idea. They are keeping their shipping fees. But the total is
less than the products and combined taxes. Minus the credit, I have still paid
$140.91 for products I never wanted, and were sent to me as 'back-up orders'. I
feel their practices are very devious, unconventional and take advantage of the
consumer. --- Additional Comments: I am still in possession of the $140.91 dollars of
products and exorbitant shipping fees. The products I have returned I will hopefully be
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receiving my refund for in the next few business days (minus shipping fees). I just feel
my time and energy has been wasted trying to get these people to stop taking my
money, so I have no idea what kind of settlement to ask for as they cannot give me back
my time. It will waste more time to ship back items to receive other credits, which I am
not willing to
49660897
BBB ID Boise
Maryland
Melaleuca, Inc
Sales associate process order, after being verbally ask to cancell order. I have
contact Melaleuca several times to resolve the issue but was unsuccessful. I had no
prior knowledge of the orders until I saw my credit card bill and I immediately
address my concern. They have failed to meet my requests and acknowledge that
the representative act against my will. Order_Number: multiple (3) Account_Number: acct# b(6) --- Additional Comments: DesiredSettlementID:
Refund Refunding back the total amount of charges and interest back to my credit
card. And pay for shipping and handle for the 3 boxes of unopened items that was
ship to my residence witout my knowledge and after I had ask the company
representative to cancel plan.
49762322
BBB ID Boise
Minnesota
Melaleuca, Inc
My wife and I have used the products of Melaleuca for almost 2 years. They
require a membership fee each year and also require purchases of so much a
month to obtain the stated discount. This became too much of a burden when we
had to purchase items we really did not need to meet the quota. Now that I want
to cancel the membership it has been difficult and frustrating. They claim it is
easy to cancel. The statement they make about the process is: 'It is very easy to
cancel your Preferred Customer Benefits.' They also claim it is a 'simple process.'
After spending about an hour trying to cancel my membership I have had no
success. It appears to be a deliberate tactic to delay any cancelation. --- Additional
Comments: Get Customer Service at Melaleuca to contact me ASAP to cancel this
membership before they require me to pay them another annual membership.
49820842
BBB ID Boise
Arizona
Melaleuca, Inc
$260.25
I was brought into this company in
February of this year by a b(6). I signed up and everything online. Shortly after he
signed me up, he stopped returning my phone calls, texts, and emails. I then expressed
an interest in canceling my subscription to this company via telephone about two
months later. At the time, my internet connection was off, and I didn't have any
place to go to cancel my contract. So I did what I could do: change my card. I
figured that they wouldn't be able to obtain authorization for the card with incorrect
payment information. Sure enough, they start sending me packages. I didn't sign for
any of it, they just dropped it off at my door via UPS. Since I wasn't home, I couldn't
just refuse the package either. Fast forward two months later; my bank contacts me
telling me that this company has been attempting to charge my card every two
minutes for the past two weeks. I called the company several times between now,
and when I originally tried to cancel. Before I found out about how they were
attempting to charge my card, I tried to resolve it by having them pay for shipping
back with the products, and a refund of my money. Since I didn't actually
authorize them to charge me, and I entered in incorrect payment authorization
169
information for my card. It's now October, I still have the packages, and they still
refuse to work with me. They never once offered to pay for shipping on the three
boxes of goods, weighing around 5-10 pounds each. This company is holding down
my credit score like an anchor to a boat. I'm tired of them and their malicious
ways. They never once tried to resolve this in a fair and reasonable way. --Additional Comments: I just want them to pay for the shipping on the goods they
sent me, and refund the charges against me. I'm tired of this company, and on ripoff report, there are hundreds of other people just like me that they've been
targeting. They all have similar complaints against this company, so I clearly
cannot be the only one having this issue.
49820843
BBB ID Boise
Washington
Melaleuca, Inc
$53.39
My wife, b(6) account #b(6), has been trying to cancel this account with,
Melaleuca, Inc., since 07/2013. She and I have been emailing and calling,
Melaleuca, Inc., which we keep getting different, answers to how to suspend the
account. We sent back two months worth of product; one shipment was on my
dime at $16. I am asking for some help in having, Melaleuca, Inc., quit asking us
for money we do not owe for product we did not receive or want. --- Additional
Comments: I am asking for some help in having, Melaleuca, Inc., quit asking us for
money we do not owe for product we did not receive or want.
49870795
BBB ID Boise
Florida
Melaleuca, Inc
I left the company and stopped buying products in June of 2012. I had a credit
balance as they charged my credit card for one 'final' auto purchase. They would
not refund my money and instructed me to purchase their products. Now they
claim they sent me 9 letters charging me $10.00 per letter to inform me I had a
credit. I received only one letter. They stole $90.00 from me and I want it back! --Additional Comments: I would like a check for $90.
50046425
BBB ID Boise
Minnesota
Melaleuca, Inc
$143.22
This company has now two months in a row placed 'back up orders' that I did not
ever order, nor did I sign up for this company at all. The 'rep' who I had a
meeting with placed these orders under my explicit words against it, after
informing her that after I looked into the company more that it was not something
I was interested in. Not only have I not received my refund for the first 'order', I
had to PAY to send the garbage products back! And as of this morning, I see that
they have yet again done this, after I made sure that I went through their
ridiculous 'system' of canceling any ties I had with their company. I am
FURIOUS. They have terrible customer service, terrible products, and sneaky
and deceiving 'reps' that represent their company. I hope no one will ever fall for
the garbage they sell on wellness, they are not even all natural or organic products
as they used to be in the past. They are scam artists that want nothing but to get
you for every dime they can, and then turn it around and blame it on the
consumer. I want my money back immediately. --- Additional Comments: I want my
full refund back, for the original $64.74 they charged me, the UPS fee I had to pay
in the amount of $13.74 to return the products they sent me that I did not order
(they claimed it was a 'back up order'), and now as of this morning I want the $64.74
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that they charged me AGAIN. I want every dime of my money returned (total of
$143.22) and to never ever have to deal with this awful company and their terrible
customer service again.
50046427
BBB ID Boise
Oregon
Melaleuca, Inc
I joined Melaleuca for 6 months. It doesn't work well for a single person, because
they are geared towards larger sales, or at least a larger income than I have on
disability. I was offered their certificates to meet the monthly sales amount, since I
did not buy enough each month. I decided to quit on the 25th of October. I was
told then that even though I had a balance of over $80 in credit in the certificates,
that it would not be refunded to me. That I had two years in which to use it, by
calling customer service. I had learned before this that even though I had paid for
certificates, the shipping and handling was not included in the certificates, and I
had to pay extra for that. So, my monthly $42+ purchases, which was less than the
monthly limit had an additional $6.97 shipping and handling charge each month.
So even, if I wished to use the certificates, I would have to pay more money for the
S&H charges.But I don't. I want the balance that I paid in, in good faith, refunded.
It is my money, not theirs to use until I use it. --- Additional Comments: A check
from Melaleuca for the refund amount, and no repercussions on the person who signed
me up.Thank you.
50046434
BBB ID Boise
California
Melaleuca, Inc
I was trying to cancel my subscription to melaleuca. When I was able to contact
Melaleuca it was the 1st of the month I did a chat. And asked if they would not send
out my back up order due to the fact I have not been working and there wasnt any
money in the acct. I was told the back up order was already in process and there
was nothing they could do. Well I let Melaleuca aware of there not being any money
in the account and do not know when there would be any money in the acct. I informed
Diane of my situation with helping my relative with an illness and Diane on chat
showed no concern. She did offer me a $20 credit to my order and asked it that would
help me out. I then informed her it would but the rest would not be there. Diane sent me
the info to cancel my account with Melaleuca in which I did have to use a friends
computer because you do have to print, sign, scan then hope they received the
information. Later I received a call from a gentlemen. He asked me If I would like to
keep the back up order or just send it back. I mentioned I liked the product and would
try to get the money to keep it. But if I cant send me a lable and I will send it back. He
said OK on the credit but they dont do lables for returns. Melaleuca proceeded to
tell me the back up order will be sent out and I will receive it in ten days. I was told
by Diane it was processed and sent. then informed the $20 credit was for a regular
order not for the back up order. Diane called me back and was very rude stating she
has the conversation in front of her. well so do I. I informed her I cant pay for that and
do what you have to. She hung up the phone with anger in her voice. and I have not
recieved a call back. I dont know what the intentions are but I was trying to save this
from going to collections but being hung up on and deceived by the gentlemen that
called is not professional. The back up order was never in process when I called on
the 1st because Diane was willing to cancel it for a regular months order. --Additional Comments: I would like Melaleuca to send me a label so I can send these
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Items back to the company free of charge. If they cant do so. Write off the order for
me to keep for the time, inconvenience and incompetence of the employee's delt with.
50428694
BBB ID Boise
Melaleuca, Inc
Idaho
--- Additional Comments: see Attached document
50522323
BBB ID Boise
Massachusetts
Melaleuca, Inc
$292.84
I was suckered into this scam unknowing what the conceqences would be. I
thought that this would be a great way to make money as I am a mother of 4 kids,
2 still in diapers. I was trying to get my family and friends to sign up to recieve
their products, but none of them wanted to because it requires more
personal/identity information than any other online ordering company/service. So
in turn I started looking online for more information about this accredited
company and found many people with the same complaint. Melaleuca not letting
them cancel their memberships and charging their form of payments. So
immediatly I 'attempted' to cancel. I removed my credit card information from my
online account page and thought I would be okay from any charges. Boy, was I
wrong. I was shipped out a package, not knowing what it was because I recieved it
at night, I signed for it. When I saw who it was from I knew I was going to have a
hard time canceling. This was about 60 days ago, give or take. I had already tried
canceling over the phone in which the woman that I spoke to said she would put in
a 'Cancelation request'. I called to talk to a Rep. a few days ago because I had
recieved an email from them stating my order has shipped and that i have a
balance due, to call them and give another form of payment. I did not want the
package I recieved it last night. I had called to tell them that I did not want it. He
told me I would have to pay for return shipping and it would cost me well over
50$, that they would credit my account for the product and not shipping or sales
tax. He said that there is no record of a phone call requesting to cancel. He said that he
would transfer me to 'someone who can better serve you regarding your cancelation
request'. No one could help me. I will not pay for return shipping because I cannot
afford to literaly throw money in a hole. I would like both the orders shipped to me
refunded to me. I had to change my bank informtion so they would not take
anymore money from my kids mouths --- Additional Comments: I would like both
orders that was shipped to me refunded. I will not ship back any package. The first
order was given to goodwill as I was so discusted from them 'robbing me' that I didnt
even want to give there product a chance. I am not happy with the circumstances they
have placed me in. I was short on rent from that order. In fact I still havent paid my
landlord because I collect disability payments and its barely enough to pay my bills. I
also woudld like my order canceled.
50526799
MoneyGram International
Ontario, Canada
Melaleuca, Inc
$1,532.11
NOTE: In addition to the complaint notes immediately below, Moneygram provided
additional information in fields whose header titles are quoted and follow the complaint
notes. For an explanation of those header titles, please check the "CSN Record Details
page - Data Reference field". Please note that any reference numbers below are
Moneygram reference numbers. --- The customer applied for a job she found online.
She was sent an E Transfer and told to resend it to the manager of the company: DENIS
172
VLADIMIROVICH GRIDAS. Unisys Analytics LLC 221 St Georges Terrace Perth
AU WA6000 18024780252 unisysanalytics.com --- 'Transaction Number:' b(6) 'Send
Agent Legacy Number:' 343756 'Sender Occupation:' OPERATIONS 'Exchange Rate:'
0.93879083740 'Receive Date:' 12132013 'Receive Agent Legacy Number:' 463693
'Authorization to Release to Law Enforcement:' N 'Source:' CALLSHEETS
45341307
Idaho, Attorney General
California
Melaleuca, Inc.
Fax
$800.00
Complainant notified business that he was dissatisfied with their product. He
canceled future shipments. Complainant has returned unwanted products to the
business and requested a refund. Business continues to send products to
complainant's previous location. The current residents have returned the
products to the business but business has not issued a refund to complainant. Now
business debits complainant $55 per month and sends nothing to the complainant.
--- Law Violation Code: Unordered Goods/Services
48008338
BBB CA Los Angeles
California
Melaleuca, Inc.
I gave this company my checking account information under the impression that
they were an honest company. After doing some research, I found many
complaints that Melaleuca is very overpriced, and dishonest, I cancelled my
membership. They charged my bank account 62.00 for products that I did not
order. Just as they have done to many people. I got a package in the mail, sent it
back, and I am now getting emails stating they want their money that I owe them. I
want nothing more to do with this company and they just will not go away. I have even
got messages on my Facebook from their representatives stocking me to stay with the
company. I do not like their products or their aggressive business
tactics.Product_Or_Service: household cleaning products --- Additional Comments:
DesiredSettlementID: Not applicable I just want them to leave me alone, no more
emails, no more facebook stocking, just leave me alone!
48061429
Arizona
Melaleuca, Inc.
Mail
Complainant filled out the form to suspend his service with the business. He
changed his credit card number. Business will not suspend his service and
continually calls him for payment for items he does not want. --- Law Violation
Code: Contract
48061430
New Jersey
Melaleuca, Inc.
Mail
$64.65
Complainant cc'd a copy of her letter to the business. She had previously received
unordered items and was billed for them. She contacted the business and was told
further orders would be canceled. She then recieved charges for products that she
did not order. Complainant asks our office to look into the business practices of
Melaleuca, Inc. --- Law Violation Code: Unordered Goods/Services
48061568
North Carolina
Melaleuca, Inc.
Mail
Complainant was injured as a firefighter during rescue activities at the bombing of the
World Trade Center. Business granted complainant a scholarship. After eight years the
173
business canceled the scholarship. Complainant has good grades and would like to
continue his education. He has experienced financial hardship since his disability
resulting in his rescue activities. --- Law Violation Code: Non-Delivery
50752368
Idaho
Melaleuca, Inc.
Mail
Complainant let her daughter use her debit card to make purchases from the
business. After complainant's daughter got a job she contacted the business and
asked the business not to use complainant's debit card any longer. The business
continues to charge complainant's debit account for products she has not ordered.
45341307
California
Melaleuca, Inc.
Fax
$800.00
Complainant notified business that he was dissatisfied with their product. He
canceled future shipments. Complainant has returned unwanted products to the
business and requested a refund. Business continues to send products to
complainant's previous location. The current residents have returned the
products to the business but business has not issued a refund to complainant. Now
business debits complainant $55 per month and sends nothing to the complainant.
43604144
Colorado
Melaleuca, the wellness company
Phone
$0.00
The company is one that gets people to ask friends and family to join as another
representative or as a “;preferred member”;. I was asked by a friend, and was given a
sales pitch by conference call with her sponsor, since she was new with it. I was the first
to agree to do it for her. I declined becoming a representative. Part of the pitch was to
join as a member, with first year membership being only $1. I gave my credit card
number during the pitch, being told that I could cancel at any time. That was a
mistake. I went into the company site a few days later, found nothing that I am
interested in at the prices they ask. I tried to suspend membership while signed into
their web site. I was directed to a form than has to be printed, then mailed or
faxed. They do not allow the form to be filled in while signed into the site. I do not
have a printer, nor fax, and explained this to them in an email, asking that the
contact be the cancellation. I got a reply that I had to print and submit the form.
Since I could not remove myself from them, I went into their billing page to
remove my credit card info, but their site does not allow one to remove their own
banking information. I think that is illegal, because it allows access and billing
even if nothing is ordered. Part of their business model is that something called a
backup order is automatically filled monthly, unless manually stopped by the
customer. That was something I questioned during the pitch, and never placed a
backup order or listed items as such. Because I could not remove my info, I
immediately cancelled the card, and emailed the company again, stating I would not be
ordering anything from them, and to not send me anything. I received two more emails
stating what they had before. I replied to both that they were to use the contacts as as
the form, and that I would not be using their form. Ive saved all emails as evidence. I
also forwarded the emails to the person who asked me to check them out. Eventually, I
did get an email from the company recognizing that my membership had been
cancelled. Recently, I began getting emails saying I had a balance and to please pay
174
for Januarys backup order. I did not ever order anything from them, nor did I
receive anything from them. I replied to them via email stating such. Today, I got a
phone call from them saying that I had the balance, and I told them what I have
just told you. The representative told me that the person giving me the sales pitch
should have better explained how their business works, and that what I was being
invoiced for is a coupon for a purchase. She then said that she could do nothing
about an open invoice. I didnt order anything from them, much less a coupon for
products I told them I wasnt interested in, and have never received one from them.
When she began to repeat the same thing, I interrupted her, saying I was not a member,
goodbye, and hung up before she replied. They cant keep peoples info, or bill them
for items not ordered. They will not get any payment info from me, nor any more of
my time. I have filed a complaint with the Better Business Bureau also. I know it is not
the FTCs position to resolve a dispute, but if any of their business practices are as
questionable as I think, they have to be corrected to protect the consumer. I will
not be responding to them any more. Thanks for listening to my long explanation..
PS9000: internet buying club scheme Other-Other Update
43343068
Florida
Melaleuca,Inc
In Person
$53.00
tried to help one of my clients daughter by enrolling to order products from
melaleuca. I told them I could not and would not be continuing to order other that
the initial order. They keep sending me things and asking for payments. I have
sent formal compliants called and spoken with them many times and they keep
harrassing me, and who knows how many other people too. I also cancelled and
disputed payment on my credit card. I dont want it to affect my credit and they
wont leave me alone. PS9000: multilevel marketing Other-Other Update
Nerium:
49279991
Nerium
$0.00
I was asked by a group of work friends to join on as a Nerium "business partner," as
apparently Rockford, IL is the company's number 2 market place, having just started
here 7 months ago. I went to a house party that turned into a marketing ploy, and we
watched a 30 min video about Nerium. Instead of really trying to sell me the
product, they were more interested in me signing on to become a business partner
with a $500 investment. With just 3 new recruits, they promise great rewards!
Business partners who recruit 3 new members get free Nerium product for life and an
Apple iPad. After your 3 recruits each get 3 recruits of their own, then you can
purchase a Lexus through their Lexus program. Comissions go into your very own
Neium account. Yes, there is one Nerum product that can technically be sold, but the
push is to recruit business partners. It's a rags to riches and women empowering
women pyramid scheme. People are traveling all over the country for
"professional development" on their own dollar with the intention that this is
going to make them hundreds of thousands in the end. Ironically, this is taking
place in a city that's been devestated by the recession and struggles with
unemployment.I am skeptical of the company and think it should be looked into.
175
43691958
BBB TX Dallas
Minnesota
Nerium International
$171.59
I returned my order for a refund and have not received the refund. I received my
product sometime after Sept 24 (the date the charge hit my account). I contacted
Nerium to return the unopened, unused product on 10/23. Jonathan in customer service
gave me a return authorization number and said I would receive my refund when they
received the product. I sent the product UPS Ground on Oct 26. I contacted Nerium
when I did not get a refund and spoke to Pauline. She said it was beyond 30 days so I
would not get a refund. That is not what I was told by Jonathan on the phone. Pauline
told me to call back after November 30 as she was passing the complaint to her
supervisor. At that point, I contacted the person I purchased the product from, Dana,
she called the company and got the same response. Now I don't have the product and
I don't have my refund. I tried to have my charge card company dispute the charge,
but they can't do anything after 60 days. --- Additional Comments: I just want my
money back for the product I returned. It was unopened, unused, in the original
packing. I was told by customer service that there would be no problem in returning the
product when I did. I paid $171.59. If they want to deduct shipping, that's fine.
Although I did have to pay shipping to return it to them. I want a refund.
43777442
BBB TX Dallas
Pennsylvania
BETTER BUSINESS888 CUSTOMER COMPLAINT8-8--8SERVING Western
PennsylvaniaCUSTOMER DAYTIME PH(I J-.4) 6'!&>,..COMPANY NAME,
ADDRESS, CITY, STATE, ZIPfve'f',v rn CUSTOMER EMAIL ADDCUSTOMER
NAME, ADDRESS, CITY, STATE, ZIPffi A-l2'i 'j D ()-t-DQS5-.--.
I'll expressly authorize the Better Business Bureau to disclose to the above company the
complaint form and all supporting documents regarding the above company that I have
filed with the BBB. I also authorize the above company to communicate directly with
the BBB on all matters relating to the items specified in the complaint form, including
any debt I am alleged to owe. I expressly waive any restrictions on disclosure of
personal and financial nformation relating to the complaint I filed with the BBB for the
sole purpose of resolving the complaint.'ma.u, Do.P&eu.H r <9d_,zf_tJ-..-r (_
Signature Date TO THE COMPANY: AS A CONVENIENCE YOU MAY USE
THIS FORM TO NOTIFY THE BBB OF YOUR POSITION OR ACTION TAKEN
WITH EGARD TO YOUR CUSTOMER'S COMPLAINT OR SEND A SEPARATE
LETTER FOR THE RESPONSE IF MORE ROOM IS NEEDED.0 ACTION HAS
BEEN TAKEN 0 ACTION WILL BETAKEN 0 OTHER (see below) DATE
DATEEXPLANATION
Better Business Bureau400 Holiday Drive, Suite 220Pittsburgh PA 15220412-4562700412-922-8656 (fax)SIGNATURE TITLE DATE www.bbb.orgCP*BBB-112 1/i
44015101
FTC Call Center
Colorado
I Initiated Contact
$0.00
Consumer got involved with a multi-level marketing company called Nerium
International. Consumer waived the right to opt in to their email responses and
continues to receive a pop-up telling him to opt in when going to their website.
Consumer has tried contacting the company and cannot get rid of it.
176
44438529
BBB TX Dallas
Washington
$300.00
We purchased a Nerium Kit for
$553.00 and were told we could get a refund if mailed back within 30 days which we
did. We returned our Nerium kit in October (30 days after purchase) and have
been waiting for the total refund as promised. We just got a call from the company
(4 months later) saying that we sent back an incomplete kit. We did no such thing,
everything that was sent to us was sent back. So they are calling us Liars and now
it is our word against theirs. We tried asking the upline distributors that signed us
up to help us because they know we are telling the truth ,,but they said they can't
do anything for us because Nerium will not change their mind. This behavior and
business practice from Nerium is unacceptable , deceitful and underhanded. We
hope no one else gets involved with this type of company as Nerium. --- Additional
Comments: We are asking for the remainder of our refund of $300.00
44562624
BBB TX Dallas
Florida
$94.75
Customer Service refuses to
refund my money after i sent the unused product back in the time frame required. I
purchased Nerium AD online on 12/10/2012 and set up automatic delivery each month
at a cost of $94.75 per month. After using the product for over a month, my skin
became extremely dry. I discontinued using the product & on 1/8/2013 the company
sent me another bottle of the serum. I contacted the customer service dept online &
they stopped my automatic shipment & two days later, i received instructions how to
ship the unused and unopened product back to the company for a refund. I phoned the
company 10 days later inquiring why no one either called or emailed me that they
received the product & would refund my money. I waited on hold for about 15 minutes
until someone helped me. The representative kept arguing with me that I did not return
the product within a specified time frame. I do not know where she was reading this
from, because I read it to be 30 days - which it was. I received it on 1/10 & sent it back
via Federal Express on 2/7. She asked me how I knew where to send the product & I
told her a representative emailed me an RMA# along with the address & made no
mention of a time frame. (I have copies of the email.) She continued to argue with me
and took my phone number & told me that someone would call me back even after I
repeatedly asked to speak to a Manager. I am planning to go to the bank to try to
reverse the charges - this might be difficult because I put it on my debit card. I should
have known this company was bad news when I read that they were a multi-level
marketing scam! I appreciate your help!Thank you. --- Additional Comments: I just
want my money back that i paid for the product, which is $94.75.
44619826
BBB TX Dallas
California
$740.00
4 days after beginning the use of Nerium AD, I began to experience mysterious
digestive issues that became a debilitating illness/hospitalization. I was released
from the hospital the day before yesterday. 4 days after I started Nerium, I began to
have digestive problems (diarrhea) that I had never experienced before. This went on
for 2 months, until a Doctor helped it to stop. I then contracted a mysterious Kidney
infection that caused severe lower and side back pain that would not go away and kept
getting worse. I was admitted to the hospital on Saturday morning because this
particular infection was resistant to antibiotics. After 3 days in the hospital having
intravenous antibiotics the infection finally went away. However, the extreme pain (10
177
out of a possible 10 in pain level) remained and was quite debilitating to the point that I
needed to walk with a cane and a walker while in the hospital. After many tests and
blood work, it was discovered that the mysterious Kidney infection had triggered an
auto immune disease called Fibromyalgia that had engulfed my entire body. The
bottoms of my feet felt as if I were walking on hot coals and every muscle was
screaming in pain and my nerves became more and more inflamed. I was treated with
morphine for the duration of my 4 day hospital stay and was released because my
insurance would not pay for more days. After the morphine wore off the pain has come
back with a vengeance (10+ on the pain scale) and I have been put on a strong steroid
drug called Prednisone, Lyrica, and Cymbalta, all over $600 per 30 day regimen. I keep
having unusual dreams that Nerium is the culprit, as i was completely healthy and
active before I started using the product. As for facial results, I noted a bit of an
improvement after 3 weeks and as I continued use, it seems that the product is thinning
my skin which is causing odd little layers of skin under my eyes that I had not had
before. Further, your company sends me another bottle far too soon and charges $9.95
to mail it and it still takes 7 days to arrive regardless of that price. I have been using the
product since Dec. 20, 2012, and have only gone through 1 bottle and few days into a
new one. I feel it is distasteful the way the company is about sell, sell, sell, and how
the brand partners are almost ravenous to get us to sell the product. My former
pharmacist b(6) gave me my first bottle and then became so aggressive about my
becoming a brand partner along with him that I fired him so he would stop
harassing me. For all of those who are thriving thanks to Nerium AD, I commend
them, And for all of those who are experiencing strange and mysterious issues after
using the product for a few days or weeks, listen to your body. I didn't use Nerium last
night and I finally had a decent nights sleep without the Nerium nightmares. Take what
you will from my report...this product obviously is not for everyone, especially the
super sensitive's who feel and react to anything caustic. I don't know how long it will
take me to heal, (or if I ever will) or if Nerium is behind my symptoms, I only know
what my instincts tell me. What I do know is that I was thriving until I began using
Nerium AD. I would like to cancel my auto delivery orders Immediately, and I would
like a full refund for all the money I have been charged by Nerium AD, as I feel certain
that this is the thing that has caused all of my symptoms. I used my Wells Fargo Visa
card for purchases. Gina Blackmore is the brand partner I purchased from. on January
16th, 2013 gina@faceliftnosurgery.com; I received a second bottle of Nerium only 17
days after purchasing the first one. I started using Nerium on Dec 20 2012, and stopped
using Nerium last night 2-27-13. i am extremely ill, in a great deal of pain, and still
need to use a cane to get around while i was a thriving active female doing water
aerobics twice weekly, riding my bike, hiking and working out and doing Yoga every
week. Si --- A
44691403
BBB TX Dallas
Kentucky
$95.35
I sent back product and expected to be
credited the $95.35 I was charged. No credit or product.I called the company to tell
them I was returning the product which I did not even open the shipping box. I was
given a b(6) number to submit with the return. The company said they received it on
1/31/2013 but it was beyond the 30 day limit. I was not aware of a 30 day limit and they
did not say so when they told me to ship it back. I sent it by FedEx having to pay for
the fee. I called the company when there was no credit back on my credit card. I was
told they would not refund the money and will not even send the product back. In other
178
words, I paid $95.35 for nothing. I explained that they could not keep something I had
paid for but was told they would keep the product and my payment.I received the first
delivery and was charged on 11/7/2012, the second one was automatically charged on
12/7/2012. This was never opened and sent back.My account number with them is b(6).
The representative I spoke with was Marie on 2/15/2013 --- Additional Comments: I
want to be reimbused $95.35 plus shipping which the representative said would usually
have been refunded. I do not want to receive the product back because it did not do what it is
advertised to do.
44859270
BBB TX Dallas
North Dakota
Rep stated $80 for product and no contract.
Cost more and company continued billing credit card after I received communixcation
of cancellation.Hair sylist,b(6) advised the cost of one month of the product would be
$80. Showed me the box of Nerium. After I gave her my credit card, she stated the
product would be sent in the mail. Advised there was no contract and could be
cancelled at any time. The product arrived and was unacceptable. The product was
similar to placing clay on your face. The only effect it had was drying my skin out.
I had several email communications with the company and received an email (February
27, 2013)stating cancellation accepted but advised of the availability for obtaining
product every two months or greater. On March 11, 2013 my credit card was charged
for $95. I contacted my credit card company to dispute the charge. We conferenced a
Nerium representative to have the charge removed. The Nerium rep. was not helpful
and said to send the product back and once received they would determine if they could
credit my account. The same communication was received from the rep., b(6) b(6),
Bismarck, ND). I ended up receiving the product 3-13-13. The company had shipped
the product the same day as I called with a complaint on my credit card being charged.
I returned the product to the rep., b(6) and was told she would ship the product back and
if I had not damaged or used the product, they would refund the charge. I pointed out to
her the product was in the sealed box that came from FedEX. b(6) was adamant that
this was a simple process?! I advised her that I had advised my credit card company to
dispute the charge and any other charges from Nerium. In short, I found the
representative,b(6) to be dishonest in her sales methods and handling the complaint. I,
also, found the company, Nerium, to want to attempt to charge product two weeks
after acknowledging cancellation. This is a Representative and Company I will
NEVER do business with again. --- Additional Comments: n/a
44935445
BBB TX Dallas
California
$87.00
Returned (2) items, and credited for 1).
Consumer placed five (5) telephone calls. Each time I was promised a call back, and
they do not call backThe items were purchased via auto-ship method. I received a total
of three (3) shipments.I contacted Nerium International via email on January 7, 2013 to
request instructions on how to return two items of 'Nerium AD' (Item 121). The ticket
number is b(6).Spoke to representative by phone and advised them I was returning two
(2) items. Company provided me with an RMA number to put on return items. RMA#
b(6). I packed both items (unopened and still in their original packaging and mailing
boxes) into one box and sent back to Nerium via UPS. I have confirmation of their
receipt on 01/14/2013. Shortly thereafter, my credit card account was credited the
amount of $87.00. This was the cost of one item, including tax. I have now contacted
the company by telephone five times, as follows: On 1/29/13 spoke to representative
179
Kaminsky. He said he would submit my request to senior management and call me
back in 1-2 days. On 2/9/13 spoke to representative Letticia, who sent follow up
message to Kaminsky. On 2/18/13 spoke to representative Christy. On 2/23/13 spoke to
representative Olivia. On 2/28/13 spoke to representative Erin. Erin relayed that
there was a note on my account that it is under investigation by upper
management as of 2/23/13. She said that because I did not return the product
within 30 days, they wouldn't refund my purchase price. Interesting that it took
FIVE phone calls for someone to tell me that. The company should have advised
of this policy when I initially called them to return the two items, but they did not.
They apparently have a return policy where they will issue a refund for USED
product. The two items I returned were never even opened. Nerium agrees that
they received two unopened products. They have no legitimate reason for not
returning my money. I gave them back their product and now I am out $87.00
(plus shipping costs both ways). I don't understand how they can justify accepting
the product back (which of course they will re-sell) AND keeping my money! I
told them that I think they have basically stolen my money.With each phone call to
Nerium, I was advised that the representative 'understood my frustration' and promised
that someone would call me back within 24-48 hours. I have not received one single
telephone call back from this company. I should have checked the BBB website first
before doing business with this company! It is no surprise that they have a
D rating! I would appreciate anything you can do to resolve this matter. Thank you for
your assistance.Sincerely,b(6)b(6) Van Nuys, CA b(6) --- Additional Comments:
Refund of $87.00
45080909
BBB TX Dallas
Pennsylvania
I called the Lady, who preasured me into
buying this productthe next day to say I didnt want it because as a Single lady since my
husband b(6) I could not affrod it, on a small SS of my husband. I never heard from
her Or the Co. I mailed it back the next to the co, insuared & to be signed for. But I
havent Heard from her or the co 0we me $96.25. I would like my money back. Her
name isb(6), atb(6). Thank youb(6) --- Additional Comments: DesiredSettlementID:
RefundMy money back.
45315918
BBB TX Dallas
Virginia
$80.00
Nerium promises that it would make a huge difference in my skin. They promised
money back guarentee if not satisfied.I bought a bottle of Nerium with the promise that
it would make a huge difference in my skin within the first week. The lady that sold it
to me actually said she seen a big difference the first time she used it. I used it for two
weeks and seen no difference whatsoever. I called and asked what I should do. They
gave me an authorization number and said if I would send it back they would refund my
money. I sent it back priority mail. They got it on March 21st, and they confirmed they
got it. I have called several times and still have not got my refund. They keep putting
me off saying they would have someone call me, but I have never got a call back. I am
tired of waiting on them. I want my refund recredited to my credit card
IMMEDIATELY!!! I'm tired of fooling with them!!! I will NEVER fool with them
again!! Please get my refund.. I need it NOW, before my bill is due!!! --- Additional
Comments: I want my refund of $80 + tax refunded back to my credit card
IMMEDIATELY!! Before the April 1st if possible. I need it before my credit card
180
payment is due, so I won't have to pay that money that is due to me. I've tried to talk to
them as long as I am going to. I leave it in your hands now, and hope you can get my
refund asap.
45615901
BBB TX Dallas
Illinois
$95.00
There 30 day refund started
on the ship date not the date it was received and they were unwilling to accommodate.
We purchased this product on March 4 and with shipping it was $95.00. We were told
that we had a 30 day trial. After using this product for 30, and it not working, I called to
get a refund and they told me I was out of luck. --- Additional Comments: I would like a
refund of our money minus shipping.
45718796
BBB TX Dallas
Arizona
$97.93
Company offered refund for
return of unopened product. Product was returned, no credit issued Company, Nerium
International, offered a money back guarantee on their wrinkle cream. Upon receiving
the second bottle, I called to cancel my membership and was given a cancelation
number; 402532. I was told to return the unopened bottle for a refund and was given an
RMA number to write on the shipping label (10850751). The bottle was shipped back to
Nerium on April 1 and was received by them on April 3. After 10 days, the refund had
not appeared on my credit card so I called their customer service dept. I spoke to a
representative by the name of Christy and she stated that the refund was applied on
April 11. When I asked why it had not shown up on my credit card, she said that it may
take up to three days. I waited until April 15 and still no credit. Since then, I have called
back twice. The last time was on April 19 when I spoke to a supervisor by the name of
Allen. He assured me that he would personally check into the matter and call me back
no later than Monday, April 22. It is now April 23, he has not called and refund still has
not been applied. I have filed a dispute with my credit card company but want this
company to know that they are not going to get away with offering refunds and then not
following through. They are extremely poor business people. --- Additional
Comments: They offer a refund on just the Nerium, which is $80.00. At this point, I
want a full refund...product, tax and shipping...total is $97.91
45779503
BBB TX Dallas
Nebraska
$400.00
l expected Nerium Intl to honor their money back support guarantee as they stated
everywhere, they failed in all accounts, and would not help me.l became a rep for
Nerium 8.16.2012 order num b(6) Discover and sold bottles retail sept thru Feb 2012
as l was instructed to do thru upline and reps authorization in Nerium. when the
customers decided they didnt like the product Jan/ Feb 2012 l had to refund them
money and Neriums pollicy is satistacation guaranteed. so l called Nerium and got
autrization for the sale and return and they said to mail in the bottles with the
appropriate paperwork (which was diffent according to whom l spoke with , so l sent in
all the paperwork and they could decide what one they wanted) and then l called to
check on it, a rep said it was lost, they just found it and replacement bottles will be sent
right out to me. they never came so l called back andanother rep said product returns
deps changed their mind and they are not sending you replacement bottles back. l
wanted to speak to a supervisor, but rep would not let me and said its done and l can do
nothing more for you. l asked to then send my bottles back to me and he said could not
do that. l have done everything in rules and company authorization and been left
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with a $400 loss. l contacted all my upline support and no one returned my call or
email for help or adivise. lm sorry l dont have all the names of the reps l talked to, l
never thought it would result in somehting l had to have notes for to dispute. l was also
on a automatic delivery program, so l received one bottle a month since september thru
Feb which l had to cancel due to no one helping me and l couldnt afford to spend
anymore money. l contacted Ron Hines and was a waiting period to hoping he could
help me , he was hopfull at first but then chose to not respond to me anymore. --Additional Comments: l am seeking my money back for the returnd product bottles that
are in the companys possestion. l have allready giving the money back to the retail
customers, so l am out four bottles at $94.97 w shipping and tax l belive. l deserve that
money back to me in a check form written to me in in Fedex not in their specail 'money
paid out account payloutions' that l had a super difficult time getting what little money l
had in there out. innatialy, l jut wanted my return replacement bottles back as authorized
by the nerium reps, but now l do not want to do business with a company that will not
back or support me so l wish for my money back. and applied to my discover card
would be fine too.
45779509
BBB TX Dallas
Arizona
$193.80
Bought 3 Product Prospect packs and sent to clients and clients only recieved a few
papers and no 1oz bottles or launch kit, Nerium will not fulfil.On 03/28/2013 I
purchased for $129 2 Product Prospect Packs, and again on 04/02/2013 1 more at
$64.80. Included in packs is All marketing materials, 1 launch kit and 1 full size bottle
of Nerium AD. All 3 did not recieve thier launch kit or bottle. I contacted Nerium by
phone on 04/03/2013 and explained issue and customer service said they would send
out a replacement right away. On same day 04/03/2013 I emailed same issue and got a
reply the next day saying the same thing that replacements would be sent right away.
The very next 04/04/2013 day I recieved an email saying I was suspended and that no
orderes would be filled! 1 client phoned in and was told there were no refunds either.
These customers should have in the least received what was purchased and stated was in
the prospect packs. Paid by credit card b(6) by me b(6) Purchasers names and dates:
b(6)r order# b(6) 1 prospect pack $64.80 04/02/2013 Recieved box of just a few papers
on 04/04/2013J b(6) order# b(6) 1 Prospect Pack $64.20 03/28/2013 Box with 3 papers
in it on 04/02/2013 b(6) order # b(6) 1 prospect pack $64.80 03/28/2013 recieved box
with 3 papers in it 04/02/2013All three of these customers were promised something by
me that is shipped in whole by Nerium, I paid in full for these items. No where in thier
policies does it state that orders will not be fulfilled or refunded if consultant is
suspended AFTER the order. My Customer ID b(6)--- Additional Comments: Refund
of my purchase price of $193.80. As clients no longer wish to have anything to do with
a company that does not send items nor works with them on thier issue. Nerium
Internation has an obligation to fulfil complete orders irreguardless of the
situation, they are bought and paid for in full with promises made to prospects. On thier
order page with the Prospect pack listed it states 'This prospect pack is meant to show
key prospects the power of Nerium. It includes all of our marketing materials and a
bottle of Nerium'. The cost of this is $60 plus tax. This is not a stated retail item and
was never sold as such, this was a prospecting tool and was 100% used as such. In
Neriums Policies not one word is stated about this product and its use or intention, not
one word on how, what, when or where to use this specific item. So I used it for the
obvious... Prospecting for new brand parnerts to build my team. In all of my prospecting
182
I sold this as a 100% prospecting tool, I am unable to purchase bottles at $80 a pop to
give away as samples, and this was a perfect way for prospects to try the product for a
full 30days and really get to know Nerium. I satyed in contact once a week for the
whole 30 days to get reactions and thoughts. Everyone had the same opinoin I had...
Love the product but am utterly confused on how this business works and how you
make money. Most thought it to complicated and expensive to purchase more or sign
on. In all my dealings I never in a million years thought Nerium International would
treat a prospect with so little respect as to not fulfil an order or at least offer an
explaination. Nerium should NEVER have allowed me to purchase the prospect packs
or anything of the type if they had an issue with my business practice. I in the least
should have been notified that the full order was not being sent, or my client who
ordered should have been warned... Something, not just leave them hanging with a
bad taste in thier mouth. At this same time I ordered a few other prospect packs and
these clients all recieved a full order, they are b(6) Order # b(6) on 04/01/2013
Recieved complete on 04/05/2013 b(6) Order # b(6) on 04/01/2013 Recieved complete
on 04/05/2013Please explain this!!!
46029402
BBB TX Dallas
California
$95.95
Nerium will not refund my money into my account after I had cancelled my order.
I have called many times but no avail. All I want is my money returnedI had
signed up for their product at a party it sounded really good, but as I used it my
face was breaking out, so I cancelled my order and received a confirmation that
my order was cancelled. Well they went ahead and took the money out of my
account and I disputed it with my bank I thought everything was okay the bank
put the money back into my account. Well last week there is a debit again, called
my bank they told me they investigated it and it was a legimate debit and that if
there is a problem talk to Nerium, well that has not gotten me anywhere, they have
given me the run around since last Thursday and I am tired of dealing with it.
They dont have any proof that it was shipped to me nothing signed and so I am out
of the money and no product. If they were an upstanding company it seems like they
would like to settle this, but they are not willing to so I am out of $ 95.95. --- Additional
Comments: I want them to reimburse my account for the debit they took out, I am out $
95.95 and I never received any product from them in which they said I had. The
company does not stand behind their customers. I have called numerous times and
they will not refund my money. I have no other option than to submit this claim
and I will file a fraud charge against them.
46091852
BBB TX Dallas
Nevada
I had a horrible allergic reaction to Nerium and they are not taking responsibility
Status UpdateBy b(6) Here is an update from that NERIUM company that everybody
seems to love. Some of you remember that back in Sept 2012 I used it once & had a
horrible allergic reaction that shut my eyes, had me going to several doctors in
different cities over the past few months and created a lump ON my right lid as
well as a lump UNDER my right lid, which is still there. Last Friday I had the
outside lump surgically removed and I still have the one under my lid. My reaction
also led to blood in my sinuses as well as swelling in my nose and throat.NERIUM
did EVERYTHING in their power to try and accuse me of misuse as well as saying
183
that 'no one else EVER had a reaction' which, as you will see in FB, others have
had some bad reactions and NERIUM blew them off as well. I received FB
messages from Amber Olsen who is one of the VP's at NERIUM telling me that she will
call me and make sure that everything will be taken care of. I received that same
message from NERIUM CEO, Jeff Olsen, as well as a phone call from one of his
'assistants' assuring me Jeff is a 'great guy' and will take care of me. Now it is April
2013, SEVEN (7) months after the incident and even though I have been aggressively
pursuing them, I still haven't heard from either Amber or Jeff.As a writer and musician
my eyes are extremely important to me and any discomfort makes it hard for me to read
and besides, who wants to be on stage, in magazines and on television with a disfigured
eye? NERIUM swears it is a company that cares for people and helps people become
wealthy through their products. Based on the way they have handled my situation,
they are a company that is built on greed and shady ethics because a company
built on honesty takes responsibility for the good and the bad and does not ignore
serious complaints but grows from them. If NERIUM believes I am going away, they
are sadly mistaken. Someone needs to understand that everyone doesn't roll over and
play dead because they get the runarounds from companies. I will use my voice as an
international writer and performer to tell everyone I know, everywhere I interview
and everyone I meet about NERIUM's lack of ethics AND I will post pictures of
my eye on FB so EVERYONE can see that there is the possibility for a reaction
before someone ends up going blind, or worse.Some of you have sent me a message
on FB telling me about your adverse reactions and how NERIUM either blamed you,
belittled you or just ignore you. Please FB me as my next step is a CLASS ACTION
LAWSUIT to show NERIUM that they can't just make people go away. If
NERIUM can 'create' millionaires with their products then they can create peace among
complaints. PS: NERIUM lovers, DO NOT message me telling me how wonderful they
are and how much you love them because that has no bearing on their actions towards
those of us who have had medical attention because of their products. --- Additional
Comments: In September 2012 when this first started all I was asking Nerium for was
to take responsibility and apologize. Seven months later and all I have received from
them is the runaround and 'representatives' calling me trying to put the blame on
me. I have been to several doctors over the last 7 months and last week I had eye
surgery to remove ONE of TWO lumps that appreared as a result of using Nerium
that one time. I am, and will be, seeking monetary compensation at this point because
Nerium has had more than enough time to respond and rectify this situation instead of
ignoring me. If necessary, I will start a class action as I have had several people that
I do not know contact me about their allergic reactions to Nerium that went ignored.
46165272
BBB TX Dallas
California
$1089.20
refundenterd
contract with them to sell product on April 3, 2013. On April 4, 2013 I called 855-4637486 to cancell. to this date, I have still not recived my money. Pruduct was never
recived either --- Additional Comments: refund of all my money
46249062
BBB TX Dallas
Texas
After using the Nerium product I had a severe allergic reaction. I was not warned
nor was I advised to do a patch test of the product before using it.On 5/8/13 I was
given a box of Nerium by a distributor to try before I purchased the product. I was told
184
by the distributor to put the product on my face after washing it just before going to bed.
On 5/17/13 before going to bed I applied the Nerium product on my face before going
to bed as I was instructed and as the product packaging suggested. When I woke on
5/18/13 my face was swollen and red. After speaking to a medical doctor it was clear
that I was having an allergic reaction to the Nerium product and discontinued usage. I
immediately informed the Nerium distributor and she apologized. I believe Nerium
should not instruct people to use their product before doing a patch test to avoid this
happeing to others. --- Additional Comments: PLEASE warn people about possible
reactions to the Nerium product before usage.
46458610
BBB TX Dallas
Pennsylvania
$95.35
Customer service ignoring me, waiting for shipping label so I can return product for
refund without paying for shipping.Signed up for autoship without being informed.
Emailed company on 4/18 to cancel autoship. Have receipt of same. Was informed on
5/13 that autoship sent out another shipment of product and that the company has
no record of my canceling. Again, I have my email receipt FROM Nerium's email
system confirming this. I have been waiting for days now for confirmation that I will
receive a full refund and NOT have to pay shipping. Still no return call despite my
numerous phone messages and emails, still no shipping label. I should not have to pay
for shipping when I clearly cancelled my account almost a month before they charged
me for a second shipment. I'm getting the runaround and am tired of this. Please
advise, I'm being ignored by this sham of a company! --- Additional Comments: I
need a full refund for the product as well as shipping costs. I will return the product
that I received 2 days ago as soon as I receive a shipping label from them, as I should
NOT have to pay shipping for a product I did not order.
46779221
BBB TX Dallas
Texas
$97.32
CANCELLED PRODUCT IN 12/2012. RECEIVED AGAIN AND CHARGED
WITHOUT MY CONSENT. REFUSE TO REFUND ME FULL AMOUNT.
CANCELED PRODUCT IN 12/2012. DUE TO ERROR ON NERIUMS SIDE THE
PRODUCT WAS NOT CANCELED RATHER PUT ON SOME SORT OF HOLD. I
RECEIVED THE PRODUCT AGAIN IN MAY. NERIUM IS REFUSING TO
REFUND ME MY FULL AMOUNT AND IS STATING THAT I OWE SHIPPING
CHARGES. I CANCELLED THE PRODUCT SO THE SHIPPING CHARGES ARE
NOT MY PROBLEM. SPOKE WITH SEVERAL DIFFERENT PEOPLE WHOM
ALL HAD DIFFERENT PROCEDURES FOR RETURN. I WAS TOLD IT WOULD
BE 10+ DAYS AFTER THEY RECEIVE THE PRODUCT BACK WETHER I
WOULD RECEIVE A REFUND. $97 IS A SIGNICANT AMOUNT OF MONEY
AND ANY REPUTABLE COMPANY THAT WANTED TO HAVE REPEAT
BUSINESS, FUTURE BUSINESS AND A COMPANY THAT RELIES ON
WORD OF MOUTH ADVERTISING SHOULD BE CUSTOMER FRIENDLY.
IN MY BUSINESS, THE CUSTOMER IS ALWAYS RIGHT. --- Additional
Comments: I WOULD LIKE AN IMMEDIATE FULL REFUND
46968213
BBB TX Dallas
Florida
$94.75
Received unauthorized shipment and company refusing to pay cost of return shipment.
Ongoing since April 2013.I was never advised when I purchased this product that there
185
would be ongoing shipments. When the shipment arrived I called and received a return
# but when I reguested a prepaid shipping label the said the would get back to me and
never did. I contacted my credit card co. Chase and entered a dispute. Chase has called
them and they have refused to pay return shipping charge. I have called several times
and have been advised someone would call back but they never do. I strongly feel that I
should not have to incur any charges for a product I did not order. Their practice of
not advising a customer of these continuing charges is deceitful and takes
advantage of seniors. Thank you for your assistance. b(6) --- Additional Comments:
A prepaid shipping label to return the product to them.
46977385
BBB TX Dallas
New Mexico
$200.00
I was promised a 'risk free' trial and '100% money back guarantee' if I didn't like the
product. They haven't given my refund, and sent 2nd product.I signed up for a 'risk free'
trial with a '100% money back guarantee' if I didn't like the product on April 23, 2013. I
was told to cancel by May 23rd to get my 100% refund and cancel the auto ship policy.
I called on May 23rd and got an RMA and returned the empty bottle, but they still have
not credited my account. In addition, I was told that I had to cancel BEFORE May 23rd,
which was NOT what I was told originally by their local rep, and that they would
refund the price of the second bottle, but I had to pay to ship BOTH bottles back and I
would not get a refund on the $10 shipping they charged me on each one. Supposedly,
in their 'terms and conditions, in their fine print it says they don't cover shipping. I
was never given a copy of the 'terms and conditions. I only filled out one piece of
paper when I signed up and it says nothing about not covering shipping. In
addition, both when I spoke to them on May 23rd, and when the local rep sold me the
product, BOTH people kept telling me the trial was 'risk free' and would pay '100%
money back' if I was not satisfied. In fact, on May 23rd, the guy on the phone read me a
disclamer saying 'not everyone gets 100% back' and I stopped him and asked him to
explain, and he assured me, 'That won't apply to you - you'll get 100% back'. Today
when I spoke to them I was told, 'Well, 100% back doesn't include shipping.'Bottom
line, this is a scam. The product did nothing for my skin, (we did photos before and
after) and they are trying to charge me $20 in 'shipping' plus my cost to send an empty
bottle back and a full bottle back. Their advertising and 'risk free' promise is grossly
misleading. I want a full refund of all of my costs for both bottles they sent and I
returned. --- Additional Comments: $200
47306303
BBB TX Dallas
Virginia
$187.20
Product was sent and charged to my credit card without permission. I was told to
return the product at my expense. No refund. No correspondence.I was contacted by a
brand rep to purchase a single bottle of Nerium. The brand rep used my credit card
to charge products for my daughter. I never agreed to this. I have contacted the
brand rep and she stated that I did give her permission. Another time she stated
that my daughter authorized the purchase using my credit card. My daughter
does not have access to my credit card. Items agreed to: 1 bottle of overpriced
Nerium lotion. Items charged: 1 starter kit, 4 bottles of Nerium overpriced lotion. I
sought help through customer service of Nerium. I would get an incomplete reply and a
message stating that the situation was resolved. It was not. I had an ongoing discussion
with a representative named Brandon D. He was never able to 'see' where the charge
186
was made to my credit card. I again consulted the Nerium brand rep. She agreed to
purchase the starter kit back and did so for $100. She and a Nerium customer service
agent via 3-way call, told me to send back 2 bottles of Nerium overpriced lotion
labeling them with Tracking Numbers. The lotion arrived via my house on
Thursday,May 30, 2013 by FedEx late afternoon. The customer service rep told me to
return them and that they had to be in their possession by Tuesday, June 4, 2013 of I
would get no credit. I stated to him that I did not live in an area that offered expediated
shipping. He stated that was their offer and would not be changed. I sent one bottle by
UPS and spent $12.00 to ensure it was there by June 4. The second bottle was returned
by USPS by expediated mail. The reason for this was that the 2nd bottle was shipped
by Nerium to another location. That was the only reasonable choice of shipping. I have
not received a refund. I have not received any correspondence from Nerium. I do not
think that I should have to pay for the product, the return shipping or restocking fees.
This company has been extremely difficult to work with. I have followed all their
demands and still have no refund and any sign of consideration. Note that I never
offered my credit card number to the brand rep for anything other that 1 bottle of the
overpriced lotion. She had no right to assume that she could further charge my card for
another person's starter kit or product. I have now paid for 4 bottles of lotion at 93.60
apiece, in excess of 20.00 for return shipping and 198.20 for a starter kit for a total of
$592.60. I received $100.00 from the brand rep and in return gave her the starter kit. I
returned 2 bottles of Nerium overpriced lotion and was promised a refund within 7
days. --- Additional Comments: I want to be refunded fully for 2 bottles of Nerium
lotion for a total of 187.20 + the cost of shipping those bottles back $20.00. Total
refund that I am owed is 207.20.Please note that this is only one half of the bottles that
they sent unauthorized, but because they have been partially used, I am not requesting
to be refunded for them. Also, I want my name, and credit card information removed
from any and all Nerium databases.
47385795
BBB TX Dallas
Hawaii
$51.90
Did not receive product and
repeatedly called let know the situation. Why would pay for something you never
received? On March 28th I attended a Nerium International demonstration. I made a
Purchase using my debit card.I was unaware that more products were automatically
going to be shipped. In June when I was looking at my bank statement I realized
Nerium International did a withdrawal on 4/25 for 93.55 and 5/28 for 93.55. I was
shocked and immediately called them. I explained that I never received any products
and I don't want refund any. They ended up giving me a refund of 67.60 6/24 and 67.60
7/1 after many calls.I was told it will not be refunded because of the shipping costs.I
explained I never received any shipments.I called FedEx and they comfirmed the
products were delivered to a wrong address twice.Fedex returned the products to
Nerium. I never received any products and I shouldn't have to pay for something I
never received. I even got tracking # b(6) b(6) --- Additional Comments: I am just
asking for what is my refund of 51.90
47412917
BBB TX Dallas
Colorado
$600.00
Returned unopened product and did not receive any credit. Asked that no further
product be sent and received more shipments. Returned unopened product and sent
cancellation notice in writing. More product arrived and I called to investigate why and
187
also see why credit was only for one of the five boxes of product returned. Agent said
that policy was the product had to be returned in 30 days but since I returned a number
of boxes she would have a supervisor contact me to discuss credit and what to do with
box just received. I did not receive a call, credit but did receive another box of product!
I called and was told I would have to pay to have the box just received sent back and
would not get credit for the one that came previously since it was past 30 days, even
though I has spoken with someone within the time frame and was to have received a
call back. They now have $500 of my money for product I either don't have and won't
send back as well as product I specifically asked not to receive. Their practices are
bad business, especially since each shipment is close to $100 each! --- Additional
Comments: I would like a refund for all the boxes returned unopened as well as
shipping for the two boxes I specifically asked not to be sent.
47436163
BBB TX Dallas
Washington
I signed up for autopay
(from a friend selling product) she said all I had to do to cancel was go online. No info
online;waited over30 minutes on holdI was trying to help out a friend by using her
product she was selling from home. She suggested autopay because the company gave
you an automatic discount. She said that to cancel just go online and use my password
and cancel. I went to their website and spent over 15 minutes going through each link
looking for 'the cancellation form' they said I had to email or fax to them. It was no
where on their website so I called their customer service number. I spoke with a
woman and she said she would put me through to the proper person. I waited on hold
approximately 30 minutes and finally they answered. I knew it was a way to hold off
people from canceling their product because they would give up holding and hang
up and try to remember to do it later. Of course they rarely do again for at least a
couple weeks and therefore NeriumAD gets another month out of you. I bought the
product at a PTA function on June 13. She gave me my first month's supply and then
put me on autopay. I received another bottle last week of June and they told me I still
have to pay for August. My payment method was a Visa and the amount was $80.00
plus 9.95 in shipping and $8.55 in tax (which I also find suspicious because it came
from Texas). My order number is b(6) . He never asked me why I was canceling just
that he would do it over the phone which it stated on the website you needed to fill out a
cancelation form. --- Additional Comments: none
47709169
BBB TX Dallas
Tennessee
$21.74
Did not issue correct refund
amount. They do not return calls or answer emails. I returned a factory sealed bottle of
Nerium on 6/17/13. I was issued RMA # b(6) . They issued credit of $76.53 on 7/3/13
which is short $21.74. I spoke to Barb on July 11th in the CS dept. someone was
supposed to call me and never did. I spoke to Jen on July 23rd (after holding 30
minutes) and someone was supposed to call me and never did. I have sent two emails to
the Customer service department that were never answered. I have now spent about 2
hours on the phone and paid shipping in both directions, and have not received any
reply from these people.Unfortunately, I paid by debit card so I cannot dispute the
charge. No one there can explain the shortage on my refund of the $21.74. I even took a
photo of the package before I mailed it just in case something like this happened. It's a
shame you can't trust businesses to do the right thing. Thank you for any assistance
on this matter. --- Additional Comments: At this point I want my whole $21.74 I don't
188
think they deserve any kind of restocking fee (which their return policy does not state
clearly). I paid the shipping both ways, so I should get the $21.74 they shorted me.
47709343
BBB TX Dallas
Ohio
$97.13
Refunds not processed as stated in Nerium International Return Policy, and
company non-responsive/non-communicative regarding calculation of refunds.
Nerium International was contacted on June 24 to cancel Brand Partner (BP)
membership and return unused, unopened bottles of their product. A response was
received on the same day that the BP account would be closed, auto deliveries of
product cancelled, and three return merchandise authorizations (RMA) were provided.
Although it went against the company's stated policy that a refund to a BP for not less
than 90% of the actual amount paid for unencumbered, unused, re-sellable products
would be issued, Kimberly, the CS Rep, restated the policy, but added that the returns
department would base a refund on their refund guidelines (which were not provided),
and shipping costs were the responsibility of the customer. Kimberly was informed of
the level of discomfort in returning the bottles (as the aforementioned guidelines were
not provided), and that it was unimaginable that anything less than the full value less the
ten percent restocking fee would be credited since the bottles were full, never opened,
and never used. Kimberly was then informed that a fourth bottle in an unopened
shipping box from Nerium, was found, and would be marked 'Return to Sender.' She
suggested that this should not be done, as it would immediately have $15 removed from
the refund amount. A fourth RMA was then provided. Kimberly stated that a 100%
refund could not be guaranteed; however, if the bottles were unused then a refund
would be owed based on Nerium return and refund policy guidelines, which was relied
upon due to the stated return policy of 90%. Kimberly also inquired what this bottle
represented. The box was opened and was determined to be a 'Nerium Gives Back
(NGB)' bottle. The NGB bottle was received from Nerium for recruitment of another
BP, at no cost other than shipping. This is considered by Nerium as a benefit for
bringing business to the company. Kimberly was informed that since nothing was paid
for the product, a return for refund would not be forthcoming. Kimberly confirmed this
information and cancelled the fourth RMA. The return was sent by USPS Priority Mail
on June 27, 2013, and Kimberly was notified of the tracking number. She noted this
and stated a 7-14 business day processing time. She was also notified on July 10, 2013,
that USPS indicated the package was delivered on July 1, 2013. She acknowledged
receipt of this information. As two weeks had passed since the package was delivered,
the credit card account was reviewed and noted only two credits were processed in
differing amounts, both less than the 90% figure. Kimberly first stated that one bottle
was a NGB based on the lot number of the bottle, and that the other bottles consisted of
a refund minus shipping plus a 10% restock fee and commissions paid for that month.
Kimberly was reminded of the earlier communication regarding the free bottle that was
kept, as well as the fact that shipping was paid by the customer and no monthly
commissions were received for those months. Additionally an itemized breakdown of
the return for the two bottles, and a request for a fourth RMA was requested for the
return of the earned NGB bottle. Kimberly then stated that additional information was
obtained and stated a new rationale regarding the bottle for which no refund was given.
It is stated throughout the company website/materials that the NGB bottles are earned
for recruiting customers and Brand Partners, which took place. Again an RMA was
requested, along with a breakdown for the return. A month later, after eight requests,
189
no breakdown of the return has been received nor has a RMA been provided for
the NGB bottle. Kimberly was advised of the dissatisfaction of this transaction and
how information is not only inconsistent with policy, but arbitrary, capricious, &
changed to suit needs, as well as the issue of how -47828795
BBB TX Dallas
Texas
$97.35
Never received product and company refuses to reimburse me.I received my first
order and had an allergic reaction to it and could not use it, my eyes continued to
itch and swell shut even though I did not put it near my eyes during use. I never
received the second shipment delivery. Upon receipt of the third shipment I contacted
them and made them aware of the issue and that I needed to return my 3rd shipment as
well as that I did not receive the 2nd shipment. I called the offices 4 times to follow up
and each time I was assured that they were going to escalate [execute] it but NEVER
heard back from them. This company is either understaffed or unethical. They
have told me the 2nd shipment was delivered, but I did not sign for it and never
received it. I am disgusted with the way this company does business. --- Additional
Comments: Refund the cost of the 2nd shipment.
47828832
BBB TX Dallas
California
$110.00
Nerium International, sales agent, Reid M. G****m, deceptively tried to provide me
with a free bottle of Nerium, and is now harassing me for $110.On 06/13/2013, Reid M
G****m, a sales agent for Nerium International conned me into coming to meet up
with him for dinner. In the end, I found out he was a sales person for Nerium
International and was trying to sell me his age-defying product. Reid specifically
indicated that he would provide me with a free of charge sample of Nerium to try. Then,
after using the product, he said that I could sign up for monthly shipments of Nerium.
14 days later, Reid contacts me requesting to meet him and that I return the bottle he
gifted to me to try his product or pay $110, which was not disclosed when he gifted me
the product. In fact, given the fact that I was deceived into meeting Mr. Reid
G****m for dinner when in actuality this was a sales presentation, I would have
not accepted this 'free' product if I would have known that I would need to return
it two weeks later. Given the fact that I am head of an M&A department for an IT firm,
I frequently travel and in no way shape or form would I commit to an agreement to try a
product if I knew I had to pay $110 after using it. That said, the fact that I would have to
pay $110 for use of this 'free' sample of a product I had been gifted on June 13, 2013
and then have been harassed two weeks later to return the product, indicates not only
poor salesmanship, but fraud on behalf of Reid G****m and Nerium International, Inc.
In addition, I have been contacted by Reid G****m at several hours of the night
after 9PM and as early as 6:17 A.M. PDT via telephone calls and text messages to
return this 'free' sample of a product and/or pay $110. In addition, Reid Graham's
sales associate by the name of Julia, has called and contacted me as late as 11:15
PM on June 2 to harass me about returning the bottle of Nerium to Reid G****m
via phone and text message. Completely ignored the fact that there is a $10,000
dollar fine for cold calling after 9PM. First of all, if I would have known that on
June 13, 2013, that I was being conned into going to a sales presentation instead of
'dinner,' I would have not attended this event. Second of all, being provided with a
free sample of Nerium International's age defying cream, aka 'Nerium,' and asked
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to pay $110 two weeks later, is fraud and deceptive advertisement, especially given
the fact that if I would have known about having to pay $110 for the product,
instead of being explicitly told that the Nerium that was provided to me was 'free,'
I would have not accepted the product. Thirdly, being constantly harassed by
Nerium International's Reid G****m and his sales associate, 'Julia,' as early as
6:17 in the morning and as late as 11:15 PM PDT in the evening, to return a
product that had been explicitly provided to me as a free sample is deceptive
advertisement, fraud, and harassment. I had not known his sales associate Julia, and
it is illegal to cold call anyone before the hours of 9AM or 9PM in your local time zone.
Again, I had been harassed as early as 6:17 A.M. and as late as 11:15 P.M. to pay $110
for a bottle of a product that had originally been given to me for free. As of today, July
8, 2013, I have had to contact Verizon Wireless to block all calls and text messages
from Reid G****m, an associate of Nerium International and his unknown associate by
the first name of 'Julia,' due to constant harassment. This series of deceptive
advertisement, fraud, and harassment have cost me several hours of my time, my
sleep, and have distracted me from my very rigorous career as a Head of a division
of a Finance department for a Fortune 500 company. I am writing to the BBB to prevent
loss of time and money from future Nerium International Customers and to bring this to
the attention of Nerium International to avoid future deceptive, fraudulent, and
harassment in their and their sales associates' sales practices.
47879646
BBB TX Dallas
Washington
$98.50
I've yet to receive the product I've paid for, even though the company has sent 2 bottles,
they've continued to send them to the WRONG address! My account was debited
$98.50 on 7/5, I emailed Nerium support to confirm the package was being sent to the
correct address, at which point the CS rep instructed me to track it down myself by
calling FedEx and rerouting it. The sender is the only party that's able to change a
delivery address once the package is in transit so I was irritated the CS rep was telling
me to do this, and without a tracking number, I had to ask for that. After sitting on hold
and being told that there would be a Nerium rep contacting FedEx to have the pkg
rerouted to my correct address after I had it held at the Seattle distribution center, and
that I'd also be getting a callback within the next 24-48hrs to confirm as much. I not
only never received the pkg, and never got that phone call, I was told that Nerium sent
yet 1 MORE pkg to the old address, when I called to find out the situation on Monday
7/22. The amount of time I've spent tracking down a package I've already paid in full
for, when THEY are the ones that dropped the ball, and not one person has called to
offer an ounce of compensation for the hassle and hoop jumping they asked me to do,
I've gladly canceled my account!! --- Additional Comments: I'm simply looking to
receive the product I've already paid for, ONE bottle of Nerium AD! A $98.50 value.
47914009
BBB TX Dallas
Hawaii
$1512.00
I mailed 21 bottles of unused Nerium products and was never reimbursed for
them. I received absolutely NO communication from them at all.Earlier in the year,I
phoned Nerium to obtain a Return Preauthorization Number (RMA4402988) and
followed all of the Return Policy Procedures as stated on the Refund form prior to
mailing 21 bottles of unused Nerium lotion along with all of the purchase orders. No
communication or refund was received from Nerium International. Thus, I wrote two
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snail mails--one in April and another on July 1, 2013. Still no response has been
received. Thus, I decided to contact BBB to file my complaint. All payments were
done on my Visa card. --- Additional Comments: I would like to be reimbursed for the
21 bottles of Nerium lotion.
48063592
BBB TX Dallas
Michigan
Nerium
International
$95.35
Complainant says that the business is a pyramid scheme and that the owners of the
app have been indicted by the FTC. --- Law Violation Code: Advisory
48208117
BBB TX Dallas
Georgia
$95.35
cancelled product 5/13/2013 received RMA # b(6); shipment returned on 5/18
'refused return to sender' with RMAcharge posted to credit card 5/17/2013 along with
RMA #; and posted 5//20/2013 amount of $95.35.....told by Neurium they did not
receive merchandise(?)....have filed dispute with credit card company...(8/15/2013)Last
contact with Neurium customer service via email 8/12/2013 --- Additional Comments:
refund to my credit card. Feel their practices are deceptive when told if not satisfied
refund would be made.
48604276
FTC Call Center
Texas
Social Network
$1349.00
The consumer states that she found out through Facebook to join Nerium International.
The consumer joined the membership and paid for the membership fee and the product.
The consumer states that they told her that she gets people under you to sell
products. The consumer states that her other partner has stole her clients and the
company did nothing about it. The consumer states that she posted her what happened
to her on their website and they promptly removed it.
48625175
BBB TX Dallas
Nevada
$1000.00
Sales person b(6) lied and deceived me in this product and basically said whatever
it took to get me to buy this product. she took my money. Sales person b(6) lied and
deceived me in this product and basically said whatever it took to get me to buy this
product. she took my money and I never heard from her again. She is stealing from me
and the company and gave out phony numbers to contact her. I plan to follow up with a
police report and this con artist. --- Additional Comments: I want my money back
48812008
BBB TX Dallas
New York
$80.19
I was promised a refund and didn't get the full amount.I signed up threw a brand partner
with Nerium. I was very dissatisfied with the product and also there business practices. I
called the company who told me to refuse the package and when they got the package
back I would receive my refund in 7-10 days. I received a partial credit that was $80.19
short. When I called to find out why the refund was short they decided to inform
me that there was a $15 fee for refusing the package and they also took a 10%
return fee. I was never advised of this on any of the several occasions that I called
in referance to my refund. I feel that I am being taken advantage of because I was
dissatisfied with there product. Even if they took the $15 refusal fee and 10% I am
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still short! --- Additional Comments: I am seeking that the $80.19 that I was never
advised that would be taken be refunded.
48966070
BBB TX Dallas
Tennessee
$100.00
I purchased their product at a flea
market June 15, 2013, promised satisfaction (removing wrinkles) or a total refund of the
purchase price. I purchased their wrinkle cream, Neriium AD, June 15, 2013, promised
satisfaction. I used 3 weeks, no improvement but breaking out. I texted Angie Foster for
refund, she replied she would get back to me, never did. Then I emailed her about 2
weeks ago, no response. I paid $100 for a month supply. I would like a full refund. --Additional Comments: A refund of entire purchase price of $100. I can return the
unused product if necessary. I am afraid to use it now due to allergic reactions.
48973243
BBB TX Dallas
Virginia
$136.31
Did not order this product or authorize company to charge my card for this order.
I was charged $136.31 on my bank account from Nerium for an order that I did not
place I had ordered a bottle to try in March of 2013 which I was not happy with then. I
guess they decided to make another order for me with out my knowledge or permission
in September of 2013 with my credit card information from March. I called customer
service about the issue and explained I NEVER placed this order after getting the
run around this was blamed on the local sales rep in the area even tho my order
had not shipped or anything they refused to cancel or refund my order. I was also
told to not refuse the package or they would then charge me even more on my
card. All for an order I had no knowledge of and DID not order. As of today I still
haven't received the order and I am trying to dispute this through my bank. I find
this to be a HORRIBLE business practice and want my money back. I have been
informed that I am not the only person this has happened to and that is sad. So
after countless phone calls and back in forth I still have had nothing done. I am in
the process of having to get a new card and account number for the fear of what
they will try and charge next. --- Additional Comments: I want my money refunded in
full I NEVER placed the order or authorized this to be done EVER. I was charged
$136.31 on my card and have spent hours each day for 3 days now trying to get this
resolved.
49808166
BBB TX Dallas
California
$1500.00
Up line josh W****n signed up a customer with out his consent. fraud . I want all my
money refunded can work with this mlm industry I was mislead by unethical so called
leaders (Todd C****l ) (b(6)signed up a Client b(6)using my credit card and used
k*****n's social security to sign him up with out his consent it was fraud !. Then he
proceeded to enroll 3 more clients with out there knowledge of being enrolled . This
people were placed in my Downline . K*****n called Nerium to cancel his unauthorized
auto ship also . I have ethics and can not be part of this MLM industry any longer and
want my investment back of 1,500$ send to me in a check to b(6) . This is yet another
bad mlm program which hurts many while the company and the top 1% to 10%
make the profits on all the little or 90% that loose Regardsb(6) --- Additional
Comments: 1,500$
193
49808167
BBB TX Dallas
Texas
The company sent product after account had been cancelled. I still have never
received the product! But stil being charged even after cancelling. I noticed that my
bank account had been charged after my membership had been cancelled. Called
the distributor that did my account and she said she had cancelled it. I had not
received anything for 3 months so I thought all was good. They sent another
shipment (unauthorized), caused me hot checks. Now i have more hot checks because
they disputed the charge and 'won' according to my bank. Sad part is, I HAVE NEVER
RECEIVED MY SHIPMENT that they supposedly sent. --- Additional Comments: I
want my $97 plus hot check charges refunded!
49823425
BBB TX Dallas
Texas
Product did not make the changes it claimed it would make. I used product for almost 3
months.It smells bad and is really sticky, I didn't like it. It was disappointing to realize
that cream smelled so bad. And that you would go to bed with a stick and smelly face
mask. I didn't like the feeling of going to bed with a sticky mask, my boyfriend could
kiss me! It is also disappointing to have to spend a lot of time washing your face before
and after application. Of course your face clears up a little but that's from using your
own face wash.I took before and after pictures, I didn't notice results claimed. It was a
waist of my money and a disappointing experience. A refund would be nice but not
likely. --- Additional Comments: Refund, in my dreams!
49823500
BBB TX Dallas
Maryland
I joined Nerium in June 2013. I received my first shipment that month, as well as for
July. In July, I contact Nerium to do a change in address as I was moving. In August,
they took my money but never sent me the product. I contacted them via email to
inform them of this and asked them to cancel my subscription since they did that. In
September, they again took my money and never sent my product. Again, I contacted
them for a refund and cancellation. It happened again this week. I emailed them on
Wednesday and today. I called today and they stated that they have not received any
communication from me. They also said they would not refund my money unless I
send them the bottles. But, being I am not receiving the product, how am I
suppose to mail the bottles to them? So I was basically told by the customer
service representative and her manager that I was out of luck (my words here). I
forwarded them the copies of past correspondence that was still in my 'sent box'. Have
not heard anything yet. They took approximately $300.00 from me and did not give
me any product. --- Additional Comments: DesiredSettlementID: RefundRefund of the
money they took from me, approximately $300.00
49871741
BBB TX Dallas
California
$77.76
Trying to get my last credit refunded back to me.Once again i'm emailing you regarding
my last credit of $77.76. I returnfour unused products back to you insured as you
requested. 1- RMA # b(6) # b(6) 2 Products were issued the same RMA# b(6). The
product was shipped back on August 5 and due to arrive on August 7th, Tracking # b(6)
insured and signed by b(6). At which timeI only received three credits. 1- on 8/15 for
$86.40 1-on 8/19 $77.76 and one one 8/16 for $77.76. I've contacted you several time
194
that I've not received the second credit of $77.76 that was posted minutes apart from the
first one. I've contactedyou accounting department several times and my bank has
contacted youseveral times regarding this credit. The $112.00 was not an authorized
charge that was taken on 8/19 i'm not disputing that charge as you did refund me. The
one i'm trying to get back is the second transaction #b(6)at 9.57. There was also another
one posted that day at 9.52transaction # b(6)My bank will be contacting you on
Tuesday 8/29at some point to resolve this and give me back my fourth credit. --Additional Comments: Refund me back to my credit card or send me a check.
50347029
BBB TX Dallas
Oklahoma
$20.00
Did not receive the full refund for an unopened product as stated.Nerium's return policy
states they 'offer a thirty (30) day, money-back satisfaction guarantee, to all retail
customers. If a customer is dissatisfied with any product for any reason, the product
may be returned in its original packaging, along with the original invoice to Nerium
International within thirty (30) days of the purchase, for a refund of the purchase price.'
I purchased the product for $87.20 plus $9.95 shipping. I called a head of time &
received an authorization number to return the item. I received the item, wrote the
authorization number on the label (RMA #b(6)) and refused it, sending it back to
Nerium. I called to check on my return only to learn they were only refunding $70.86
(less their original shipping costs & $15 plus tax for refusing item). No where does it
state if you refuse the item they will charge you. I contacted the post office who
stated that there is no charge for either party on a refusal. I had an authorization
number attached & the product had not been used as the box had never been opened. I
did not receive my full refund as promised. This business is not all they say they are.
Others beware, they cheat their customers out of money!!! --- Additional
Comments: Refund of remainder cheated.
Nu Skin Enterprises:
43800563
BBB UT Salt Lake City
California
Nu Skin Enterprises, Inc
Online order placed was cancelled without notice to me. Anyone can call on my behalf
if they only have my distribution number. Order date 1-21-2013.Order b(6) Name
b(6) Total:$372.35Problem date: 1-25-13Acct# b(6) They promised to ship in three
days but I have not received shipping confirmation email. When I called today they said
someone claimed my name with my acct # and cancelled the order. I was furious at
the fact that anyone call manipulate my order just with acct #. They didnt even
bother sending me a cancellation email about this and I was waiting til today. Nuskin
can not recover my order since order was cancelled by phone. Their system is so poorly
operated, items not in stock doesnt even displayed. It gets omitted automatically. I
wasted one week of my time and my people who were waiting on the product. --Additional Comments: I want free shipping and overnight delivery.
43894280
Florida
Although I set up products to be shipped every other months, they continue to ship
monthly and charge my credit card, making me wait for refunds.Twice in the last
195
two months, the company has shipped products, after charging my credit card,
even after the products were set up to ship every other month. When I call
customer service, they try to blame this on me and then say they will give me
'points' or issue a refund once the product is returned. They are unwilling to stop
shipments, even though the shipment hasn't even left their warehouse. --Additional Comments: They have offered a refund, which may take up to two weeks. I
am not asking for a settlement after that, but I still wanted to complain about their
business practices.
47384505
Colorado
Company not honoring money back guarantee! I attended a NuSkin demonstration
in August 2013 which was hosted by b(6) in Delta, CO. The demonstrator/distributor
was b(6) ? (her business card does not show her last name, only that she's an
Independent Distributor with someone named Vicki - USW8655515). Alicia demo-ed
some products and devices on half of my face, and she really worked to get me to
purchase something in order to 'help' Stacie earn bonus products. I told her I really
didn't need anything and that I probably wouldn't use it. Then Alicia told me that there
was a ONE YEAR MONEY BACK GUARANTEE for unused products and that I
would receive 90% back of my purchase price (10% was for a restocking fee). So with
this knowledge, I reluctantly purchased the cheapest product set I could, which was the
Clear Action System (01110391) for $77.85. I didn't receive the product for many
weeks, because Alicia had initially provided the wrong shipping address. But after
about 4 weeks I finally received the product. It has now been 10 months since I received
my purchase, and I have not opened any of the individual products in the box. This is
not something I am going to use, so I still had Alicia's business card with her phone
number - 970-216-2187 - so I called her to ask about making the return. She said she
was no longer with NuSkin, but she gave me the phone number to call - 800-487-1000
and repeated what she told me at the time of my initial order: that I would receive 90%
back of my purchase price.When I called NuSkin, I was told by Molly in Customer
Service that I had been signed up as a 'preferred customer' and that the return
policy didn't apply to me! I asked her again to repeat what she said, and I was
appalled that I had been signed up for something without my knowledge! Number
one - I didn't authorize being signed up as a preferred customer; Number 2 - I've
never received anything stating that I have a 'tie' to the NuSkin company; and
Number 3 - After 10 months, Alicia still insisted that I was eligible to return my
item for a refund within one year of purchase!! I am outraged that this could
happen, and that I was given misinformation! I told the customer service rep (Molly)
to make certain that I was removed from any preferred customer list. She said I would
be removed as of today - 7/3/13 - and gave me a confirmation number: b(6) .But I'm
still stuck with a product that I won't use, and have been lied to about the NuSkin
return policies! Needless to say, I am VERY upset!I --- Additional Comments: I just
want what was promised to me! A 90% refund of my purchase price...according to my
calculation, it should be right at $70.
196
49811482
Arizona
Since moving from Minnesota to Arizona the standard shipping (DHL) is simply not
getting the product shipped to my home. No problems ever in MN. Summary - Since
moving to Arizoa (from Minnesota) the Nu Skin product I order (scheduled for autoship just like for Minnesota) does not arrive at my home when shipped by Nu Skin's
standard shipping provider (DHL). Prior to July there were no shipping issues to my
Minnesota address. Shipment problem details follow:First month after changing
shipping address:July 12, 2013 - I received 2 emails from Nu Skin; The first confirming
my auto-ship order the second indicating my order had been shipped. Order
Confirmationb(6).July 19, 2013 - My order had not arrived so I called Nu Skin (1-800487-1000). I was told Nu Skin were going to track my order (shipped by DHL) and get
back to me. August 14 I re-called Nu Skin about this July order (because Nu Skin did
not call me back and I had still not received the July shipment I had ordered). Nu Skin
creditied my July order (but not the full amount - only for the product - but not for
shipping - and gave me 80 ADR points). July result - No product shipped to me and
shipping cost awarded to me in 'ADR points'). When I track this order myself at DHL is
shows the order is still 'En Route'. at Des Moines Iowa (from Provo to Scottsdale).
Second month after changing address:August 12, 2013 - I received 2 emails from Nu
Skin; The first confirming my auto-ship order the second indicating my order had been
shipped. Order Confirmation b(6)August 20, 2013 - My order had not arrived so I called
Nu Skin (1-800-487-1000). Nu Skin told me it had been delivered (on Aug 15 - but I
never received it. The person on the phone from Nu Skin had my order re-shipped (but
this time from UPS) and it did arrive. = When I subsequently tracked the original order
for myself at DHL it showed the order was delivered on Aug 15 (but it was in fact not
delivered to my home). Third month after changing address:September 12, 2013 - I
received 2 emails from Nu Skin; The first confirming my auto-ship order the second
indicating my order had been shipped (this time by UPS not by DHL). Order
Confirmation b(6). This order arrived on September 16.Fourth month after changing
address (this month):October 11, 2013 - I received 1 email - Order Confirmation b(6).
Bu for October I did not receive a shipping confirmation email as before! October 22,
2013 - I called Nu Skin (1-800-487-1000) because I had not received my order. But Nu
Skin was closed for a convention.October 29, 2013 - I called Nu Skin (1-800-487-1000)
because I had not received my order. Nu Skin said that DHL said that I refused the
shipment on October 16th. This is a lie, I was home all day and I did not receive any
DHL shipments (let alone reject one). Further i do not have an email with a tracking
number I can verify myself if/how the Nu Skin order was even shipped to me for
October. The Nu Skin help person gave me DHL's phone number, but without a
tracking number what good is that? --- Additional Comments: I want the product I pay
for - not excuses for DHL. My July order still shows it is 'En Route' - that it is in Des
Moines Iowa between Utah and Arizona! Nu Skin never called me back about this order
so I had to call them back a second time - and instead of getting the product I ordered
for July - I was resigned to getting credit for the order.Then to be told that I had rejected
an order (when Nu Skin had not even given me a tracking number to verify their story) this is unacceptable and outrageous! I pay for shipping - why can't Nu Skin get it
shipped to me - on time - and without this ongoing hassle?! I simply do not
understand why I cannot get product shipped to me by the 'standard shipping' method
(that I pay for) to Arizona - when it was never a problem in Minnesota.
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Organo Gold:
47267306
Michigan
Organo Gold Direct Sell MLM
Summary I was introduced to the company by individual whom had me stop by a office
building where they do jazz mixers for the coffee business called Organo Gold. The
individual whom gave the presentation was Manish P***l and was telling why you
should join the business on 03/26/2013. When you join there is a bronze, silver and gold
package with 10/15/20 percent commission you receive from the binary system used. If
you join as a bronze or silver then you have 2 months to upgrade your package to get the
Gold package so that you keep and lock into the 20 percent. He further went on stating
he was going to be launching into India very soon and if I join then all the 1 billion
population from India will fall under myself as a default. If the business doesn't work
for me then my uplines will purchase my boxes from me so that they don't pay for the
shipping cost. Afterwards by passively stating your joining he signs his book that he has
and gave it to me. Throughout the conversation he was claiming how the
Ganoderma plant had help his mother from sleeping issues and as well other
individuals who are part of the company helped with diabetes going down etc. I then
gave cash value to Mr. P***l and he used his cc and asked for my dl as they registered me
into the system. After spending 2 months working with the company full time the results
were not shown as they explain to everyone that coffee is easy and simple. Following
there technique and bringing in all my contacts only 3 individuals joined and made only
approx. $80. During the two months full time going to meetings listening I was
realizing that individuals were duplicating false testimonial of diabetic (type II to
type I), Sleeping, and getting more energy but was also part of a slide of the
presentation excluding diabetes. First red flag occurred when my uplines were
telling me to make sure my autoship was on (pay $100 in reorders to keep your
points but must also meet the criteria of having personal volume 100 a month etc)
and a friend of mine from the company was telling me if you dont have it on then
your points will be erased. This was something very new to me and nobody
mentioned about during meetings etc. I contacted Organo Gold in regards to the matter
and found according to my email: We have the Gold Pack available as a "promo" pack.
This gives the distributor a chance to get 20 percent Dual Team (DT) commission without
having to reach the Sapphire rank. But as soon as you fail to qualify for the monthly
requirements, you will no longer be eligible for the 20 percent DT. You can either go
down to 15 percent or 10 percent , depending on the qualifications that you have met for a
certain period. Now, the only way for you to reach the 20 percent is by reaching the
Sapphire rank as you cannot buy another Gold pack again. Since you have not been
qualified since April, once you become qualified with 100 PV and a dual team, you will
get 15 precent on the dual team bonus, provided that there are enough points to cycle. I
was very upset finding out in regards to this and also they flush your points to as
well which is: (1) The accumulated volume will not carry over the first month (2)
1/2 of the total volume in each leg will be flushed in the second month (3) 2/3 of the
total volume in each leg will be flushed in the third month And again in all the
presentations that are given world wide and in Michigan including my back office to
Organo Gold this is a very limited information that is given out and only can find out
when your in the system. These two parts from the beginning I knew that Manish P***l
was misrepresenting/deception occur as well with other individuals today presenting. A
198
conversation over facebook happen to inregards with the point which I may provide
screen shots for supporting information: Friend: i know i hate that shit i have like
30000 points
48238995
BBB BC Vancouver
Indiana
Organo Gold
On August 14, 2013 Organo Gold used my bank debit card unlawfully to debit my
account with a $255.82 charge for an order that I never placed with the company.
I had never heard of the company nor did I ever place an order with this company.
I called the company immediately after contacting my bank and obtaining a phone
number. I gave them all the information they needed to investigate and credit my
account. After numerous phone calls and talking to a supervisor, being put on hold for
an hour, then cut off, this issue is still unresolved with Organo Gold. My bank has
issued a provisional credit, but Organo Gold is the responsible party here, not my bank.
I am not a wealthy person, and I am 78 years old and this has been extremely
stressful in dealing with such a dishonest company. --- Additional Comments: I want
my bank account credited for the $255.82 in dispute. Organo Gold has been given all
the information they need to accommodate this request and they have not returned
calls, and have done everything to ignore this issue. I do not know how they obtained
my debit bank card number or if somehow it was a transposition of numbers, and an
honest mistake, whatever the reason I want this issue resolved and I want it resolved
now.
49808501
BBB BC Vancouver
Alabama
Organo Gold
on Nov 18,2013 @ 7:31 pm a fraud charge of $713.95 was placed against my bank
card of Regions, Decatur, Al and wiped out all of my money. Regions gave me the
organo gold canada number to call but i was unable to talk to anyone other than an
order entry persons. My information was taken and i was told that someone would
contact me by phone. To date no one has. I was told i could fax a signed document to
say that i did not authorize the transaction- of which I did. I was asked to fax a copy of
the bank transaction?? Regions warned that this would be very unbusiness like since
that would also give access to my entire account. I notified this company in less than
24 hours of this fraud and have made 2 trips to my bank to start the fraud process.
I find it hard to believe that the manner of which they handled this at Organo Gold
is indeed very unprofessional and unethical. I have been unable to get them to give
the money stolen back to the account. Of course the process is starting with the Bank
of Regions for fraud but this could have been eliminated simply by a professional dept
at this business who could easily see the transaction and stop the process.The order
entry person said it would be a 10 day process to solve the problem. In one minute they
wiped my bank account out unauthorized but it will take 10 days to track the
transaction???? Not so, they knew the amount, the time and date of which was less than
24 hours. it was a large sum of money... taken by a fraud order - which you can see
where the order originated? --- Additional Comments: I fully expect all of my money
placed back into my bank account asap.
49875710
Organo Gold Enterprises
In Person $1,250.00
This is a Multi Level Marketing Company. The material below is misleading to say
the least. http://www.evictorynews.com/2012/07/shane-morand-zero-
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negativity/http://www.youtube.com/watch?v=Dnf
DyxpCn5Qhttp://ogshop.weebly.com/health-benefits-ofganoderma.htmlhttp://msocoffee.wordpress.com/gan odermabenefits/http://www.aboutorganiccoffee.com/ organo-gold-distributor-jose-ardon-hits460000-mon th/http://organogold541.blogspot.ca/2012/12/this-is-1lifestyle.htmlhttp://www.businessforhome.org/2 012/06/holton-buggs-organo-gold-hits900000-per-month/http://ogmastermindteam.com/http://www.busines
sforhome.org/2012/02/jose-ardon-first-organo-gold-crown-ambasador-5million/http://www.bestglobalopp
ortunity.net76.net/http://togetherweearn.com/profiles/blogs/organo-gold-creatingmillionaires
44071650
Pennsylvania
Organo Gold Enterprises Inc. In Person $0.00
The product marketing scheme being extensively offered to Spanish speakers in
Maryland is Ganoderma (and a new name: Organo Gold). It seems to be a pyramid
scheme that presents the possibility of earning thousands of dollars with an initial
outlay of $149. The speakers tout the virtues of self employment and of getting just
two additional sellers, encouraging them to each get two additional ones and so
on... The scheme seems designed to take advantage of poor immigrants desperate
to make a decent living. The people from GanodermaOrgano Gold use lots of
applause, cheering and loud laughs to excite the crowd. Then, they pass a form contract
to be signed and to pay $149 in exchange for ten small boxes, a couple with Organo
Gold or Ganoderma, a couple with tea bags, and a couple of additional boxes. The
buyer is supposed to start their own business with that. They also promise higher
rewards to those who purchase more. They have a Platinum plan that costs over
$1,000. The invitations to attend are disguised. The last one was an invitation to
attend an Informative Seminar titled "How to start your Own Business" The speakers at
the so called seminar were: Norma Mendoza Arturo Viladegut ESQ Raul Plata,
Business Investor
49887491
South Carolina
Organo Gold International Inc
$0.00
Two days ago, I was approached by "partner" (Christy R********d) at Panera where
she offered me two small coffee packets because she said she was in Spartanburg, SC
growing her business. She said, "Try it and give me a call and we can discuss if you
want to buy it at wholesale, retail, or get it for free."I tried it, called her and then I asked
her to send me information on company and how it did business. She sent me two
youtube videos (red flag!) both of which I thought were simply selling points
showing "success stories" all over the world (red flag!) and how I could drive the
car I wanted, the house I wanted, and even take the vacartion I wanted (red flag!)
by building my network of "partners" (red flag!). Me, then two more, then two
more under each person and on and on (PYRAMID SCHEME = RED FLAG). I
did my homework and looked up the company on BBB to see report and if there
were any complaints. Sure enough, there were 37 complaints from billing issues,
credit card being charged without authorization, to products not being delivered.
(Red flag!) I work in Investor Relations department and have plenty of ways to
look into businesses practices and what they are doing. I could not find anything on
Organo Gold International Inc which was a huge red flag to me.The reason I decided to
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continue this further was that I sent an email to Christy Rutherford (cell 767-620-7651
www.ofshow.com) telling her that all house of cards fall and to start earning her money
the hard way like honest people. Her response, "LOL b(6) you are so funny...."She
then proceeded to send me a lenghthy reply which seemed more like a "copy paste" than
a real answer. So instead of getting angry as a normal person would after being accused
of being a thief, she laughed it off and continued to send me more emails and even
inviting me to an "11:30am eastern time coffee call to hear what people are doing daily
(409) 777-9300" and to use "Pin: coffee".This is after telling her I would tell the
authorities about this scheme. It would seem they are not scared and think they
are invinsible. That's a dangerous mindset. For this reason and not wanting to
have others get robbed by these thiefs, is that I decided to continue with the FTC
hoping you follow up on this and get these people out of the way of innocent
people. Although I did not lose any money on this, I hope nobody else does either.
Sincerely,b(6)
47016653
Arizona
Organo Gold International, Inc. (USA) Phone $0.00
I was insulted by and disappointed in Stacy. She contacted me after 18 years of silence
and I was fluttered but I suspected her under handed motives. She gave me a sales pitch
about great business opportunity. First of all, as a service member, she should not
recruit military service members for business to attain pleasure, profit, or personal
safety.. Second, I will not be the victim of a binary tree unethical business practice
to recoup her initial investment. The Organo Gold advertises "Ganoderma," as a
secret ingredients and to be healthy. Making medical claims that cannot be
substantiated is so unethical. This predatory and deceptive tactics should not be
used to recruit a new prey. How her ignorance, immoral and unethical behavior
affects other. Perhaps she has never heard of the term, "Law of diminishing return." I
shy away from the word, "MLM, but it is just me. I told her no but that made me think
if she has approached her co-workers or subordinates. I do not want to be any part of
the organization which cult like dynamics use a fraudulent non-sustainable system
and I do not wish for anyone else to be pressured to join.
44256106
Pennsylvania
Organo Gold International Inc
Mobile:Text/Email/IM
$0.00
2142013 Mr. Leandro O*****o, Distributor of OrganoGold sent me a text
message to my cell phone with hyperlinks to a website for financial freedom. I dont
know this gentleman, and I am not familiar with OrganoGold. I have never done any
business with OrganoGold or Mr. O*****o. ( I saved the text message). I phoned my
O*****o and asked him why he sent me a text message. He became very irate with me
saying that I was wasting his time, that I could of left him a voice mail and further that
he did not give a F *** what my issue was and hung up the phone ending our
conversation. I phoned OrganoGold and spoke with a person who identified himself as
a team leader named Joseph. I explained to Joseph about receiving the text message
and my conversation with O*****o. Joseph expressed his apology to me and said that
he would see that my complaint was sent to the Compliance Department. I have
received two boxes not intended for me, but for a young man, Kevin O*****r who
shares the same physical number address (138) as I do, but on opposite ends of the
street. He lives on the East and I live on the West. This box was from Organo Gold.
The smaller label showed Mr. O****rs name, but my address. The shipping label from
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UPS showed the correct address for Mr. O****r. I contacted Mr. O****r from the cell
number on the package and told him to pick it up at his convenience. He said that he
would. My chief complaint is: 1). Dont know how Mr. O****r got my cellular
number. 2). Never did any business with OrganoGold. 3). Didnt appreciate his
unprofessionalism on the phone ( I could of been a potential customer looking to get
more information on the business ). 4). Want ANYONE SOMEONE from
OrganoGold to contact me personally to tell me where this complaint stands. 5). Want
to know what the Compliance Department is doing in handling O****r sending out
spam emails to people he doesnt even know (which according to the company is totally
against policy and procedure). Here's a copy of the original text message from Mr.
Leandro O****r on Valentines Day sent to my cellular phone: by SMSCaster.com:
For Valentine's, give your loved one the gift of financial freedom. Check out
www.ogshow.com then join our team at www.O****r.organogold.com Please look for
a hard copy letter detailing this information in more depth within the week. Thanks
for your time
Primerica:
45820613
BBB NJ Trenton
Pennsylvania
PrimAmerica
I have tried to reach this company where my mother b(6) has a life insurance policy.
She lives in New York I live in PA however i handle all of her paperwork and for one
week now I have been recieving a recording saying 'our office is now closed our
business hours are 8am to 5pm. I am calling after 8am and before 5pm. I need to have
some important information in regards to my mother policy send to renew her medical
insurance by 5/9/2013. I called National Life Benefit where she sends a paymnt of
about 280.00 eveyr six months for a ten thousand dollar policy. They advised me that
they do not hold her policy that primamerica holds her policy I was confused by that.
The rep ask me to hold on she would try to call and she receieved the same message i
did and advised me she has no other number to reach them. They have no reason to
contact them. At this point I am concerned about my mom's policy God forbid
there was a death how would we reach this company to file a claim in a timely
manner. I would ike the BBB to look into this company because something is wrong
here. --- Additional Comments: I would like to have the information i need addressed
and send to me ASAP. As we have very little time in which to satisfy her medical
insurance needs. She need to provide them with current's years face and cash value of
her policy. I would ike to have that emailed via attachment because we do not have time
now for anything to be send in the mail. Or via fax I will provide a number upon reciept
of a phone call. Thank you
47880706
Colorado
Primerica
In Person
$199.00
I was informed that I could make money by selling insurance policies but would have to
be licensed and so there was a $99 fee that the company collected as well as $25 a
month to use the company website. I was not paid any hourly wage or salary. It was
only on commission sales but also the main part of making money was to "hire"
people under me to make money, which is the part where the pyramid scheme
comes in. Also, there is some misleading information about how banks are taking
the money that people deposit into the bank and using it to invest the money into
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the global market. I took an economics class recently and I know that is not how
the federal reserve bank and the other banks in the USA do things. So it is also
misleading in that sense. I never received the book from the state which was where the
$99 came in and also I never used the online site for anything, which was $25 a month
for 4 months that they charged me. I emailed the billing office and asked for the refund
of the $199. I received an email back stating that they will not refund me the $25 a
month for the 4 months and that I may or may not received the $99 but if I do receive
the refund for $99, it will be minus $30 for the background check that the company
originally said they would cover and I would not have to pay for. Im not sure what can
be done or if anything is able to be done.
49780798
Primerica
In Person
Primerica seems like an unfair bussiness and I simply want to make sure that the
public in my community is not being scammed out of their hard earned money in a
tough economy. The information I've read on the internet seems pretty compelling
and I'm inclined to believe that Primerica is a Puramid and a MLM. Hopefully,
this complaint will save consumers their time and money.
49518514
Primerica Financial Services In Person
I have only read a few online reviews, but based on what I've heard, they sound like
a pyramid scheme. I'd prefer not to give my name or be contacted as a precaution to
protect my credibility as an actor. That's a big part of what I feared losing from these
guys. I simply want to make sure that they aren't taking advantage of innocent
people.
Scentsy:
50488236
BBB ID Boise
Louisiana
Scentsy, Inc.
$515.20
I have never been so disappointed in a company in my life. I signed up to sell their
Velata product, the 'sponsor' told me about the great deals they were having on different
items at the time. I ordered over $300 worth of it, when I received it, it was all less than
a couple weeks from its expiration date. When I called customer service to ask about
this, the only thing I was told was that we are sorry your sponsor didn't tell you. Lisa in
customer service was very rude and not helpful at all. Why would you sell something
to someone that was going bad and expect them to sell it to other people. Wouldn't bad
dairy products be a danger to the customers? This is supposed to be a family company.
Why would a family company sell expired products to a single mother and expect
her to sell them to other people. Now my family will do without Christmas because
I have to pay the credit cards off for this product that is now trash. Some family
company! --- Additional Comments: I want to return the items and be refunded.
50733928
BBB ID Boise
Ohio
Scentsy, Inc.
I received the following email from Scentsy b(6) in July stating I had to sell $150 in
ONE month out of three. They have terminated my consultant status and website
when I was in compliance. I did not receive an email notification when my website
203
was removed. The arrangement to sell $150.00 in one month over a three month
period was NOT in my contract when I signed up three years ago. Is this legal? I
had been a hobbyist and up until December, was still sending them product orders. I
have cut and pasted their email to me from July into this formal complaint:Just a quick
friendly reminder: If you do not place orders totaling 150 in PRV this month, your
Scentsy account will be deactivated. However, we did notice that you are part of a
group that already has some PRV booked for this month. Some of you only need 50
PRV or less to stay active. A few of you have a team of 2 or more and will need to stay
active to keep your team together. If you are aware of this requirement and you already
have plans to reach the 150 PRV goal, then disregard the rest of our message. And, get
ready for an awesome fall/winter selling season! If you are not selling Scentsy anymore
or a Scentsy Business is just not a priority for you, then that is quite alright. We
understand that some things take priority over other projects. The important thing is
you tried your best, right? Just remember, you can request a reinstatement in 3 months
if you decide you would like to try Scentsy again. If this is something you may want to
do, just keep in contact with your sponsor and they (or we) will help you get reinstated
when you are ready to return. Also, if you still need to purchase Scentsy for personal
use or you have some customers needing Scentsy after you have been deactivated;
please contact your sponsor. They (or we) would be more than willing to get you what
you need.If you have any further questions, just let your sponsor (or us) know.Thank
you for all your effort! We love you all! b(6) --- Additional Comments: Reinstatement!
BBB ID Boise
Pennsylvania
Scentsy, Inc.
I ordered a gift certificate and 3 candle bars for a birthday gift. I was able to purchase it on
their website, but when I got my bars, there was no gift certificate there. When I contacted
my consultant, she told me I had to print it. She gave me a link, which I could not pull up
because it was microsoft word, and I don't have that program. This is a very cheap way
for the company to take your money, but not have any expense in paper and ink on
their end. They should be giving me money back for the paper, ink, and travel (I had to go
30 minutes to a friends to print it off) because of their cheapness. Also, ordered it on 12/26,
never got it until 1/8 (birthday party was 1/5). Was told their company was closed the week
of 12/25. Nothing indicating this on their website. So I had no gift. The consultant made
sure she told me she spent her time creating the gift certificate. No compassion at all. Do
no order from them, they don't care about their customers. --- Additional Comments: I feel I
should be given something back. Not sure how the company wants to handle it.
43776851
BBB ID Boise
Scentsy, Inc.
43776852
Idaho
BBB ID Boise
Oklahoma
Scentsy, Inc.
Consultant I.D. b(6) I signed up on my own under someone I've never met because you
cannot sign up on your own on 01/16/2013 to be an Independent Scentsy Consultant
and placed orders for a new consultant kit, and merchandise sacks, and custom labels
and a large car vinyl and an all-in-one cargo carrier for a total initial investment of
$208.41 charged to my two credit cards. I am now being told by my Workstation New
Consultant Video that their Shooting Star promotion started immedicately on
01/16/2013 (it doesn't start on the day you receive all your necessary start-up items) and
43777980
204
I still haven't received anything to launch my business and orders are showing
partially shipped and I need to close my account because of this delay and unfair
business practice. It should be made clear that you are expected to sell product without
so much as a catalog or sample for a customer to smell, 'how is that supposed to
happen'? and am requesting a full refund because I haven't spoken to the person I signed
up under who I chose at random because a picture was posted on her Scentsy profile,
and I won't have my items in time for my launch and the clock has already started on
my Shooting Star and there isn't sufficient time for me to kick this off. The rep I spoke
with told me to take responsibility for this and hung up on me when I called to cancel
all my orders pending or shipped. I told her I would refuse any and all shipments from
Scentsy so that I am not held responsible. I have been a long time Scentsy customer
and have not taken possession of any of your items, and I will reject them upon
receipt. I cannot believe this company I have loved and trusted would treat a
customer in this fashion. Please cancel my account effective immediately and issue
me a full refund as I have not received any goods or services from your company. I am
beyond upset by this transaction. Respectfully,Samara Sant --- Additional Comments:
$208.41 full refund requested as no goods or services were received or rendered and
this are unfair and deceptive business practices.
44180713 BBB ID Boise
Indiana
Scentsy, Inc.
This Company works under the idea that individual consultants are responsible for any
issues. 1st off I was directed to an online website to order. Then required to choose a
local consultants website to place an order. Upon entering my order, and credit card info
etc. I was trying to find out approximate date to expect items, but one was not given. In
order to even be given a timeline of up to 10 days the order had to be finalized. As this
was for a Valentines gift and that 10 days is not a guarantee, I called and was told no
refund of order could be done and that I needed to contact the local consultant. Which I
did after much digging around on FB to find her...she called her support team and
confirmed the order was shipped and delivery was to be on Feb 13. Today is Feb 13 I
got a partial delivery and called Customer service to be told that part of the order was
on backorder. I told them that is funny because some items were marked as Out of
Stock when I placed order, but my items were not. They told me nothing could be done.
No refund policy at any point is unacceptable. --- Additional Comments: This company
needs to have adequate policies in place if they have an option of ordering from a
website and not leave that on the shoulders of an individual. The consultant has no
control over shipping and are not required to have a stock. Furthermore, a consumer
can not access any info to their order unless they contact the consultant whom they
have no actual dealing with, and at no point before you finish order does the
website give you any indication that there may be 10 day shipping window:(
BBB ID Boise
Louisiana
Scentsy, Inc.
I purchased a Scentsy pot in November, 2012 on order # b(6). I received all items
except the pot. Packing slip showed it was on back order and would ship 1/8/13. Never
received the pot. My consultant and myself have contacted Scentsy several times. I
personally called them about my refund on Feb.26 and was told that my refund was
processed that day and to allow 2-5 business days. It's been 8 business days and my
refund has still not been credited to my card. I was told by a Scentsy representative that
44619060
205
my refund of $37.18 would be credited back to my card and that has not happened. --Additional Comments: I want the $37.18 credited back to my card.
BBB ID Boise
Michigan
Scentsy, Inc.
I purchased a mid-size warmer from Scentsy. When I received the warmer, I really
didn't like it. It did not look the way it was advertised in the catalog. When I contacted
Scentsy about exchanging it for a different mid-size warmer, I figured it would be
hassle free. That wasn't the case. I was told that I had to pay to ship it back. So for a
warmer that was $25, I would have to pay $10 to ship it back and receive a new one. So
I would be paying more for a warmer, all because it was falsely represented in the
catalog? My complaint is for poor customer service. I was told that this was their
policy, yet it is not posted anywhere on their website. As a consumer, I should be
able to easily find this information. I am very disappointed with the customer service.
I would think to maintain business and keep me as a customer, they could pay for the
shipping label. When purchasing for direct sales companies, hassle free exchanges and
returns are a necessity. When going into a store, I am able to see the product in person.
In this case, I had to judge based off a picture in a catalog. If I am going to be
inconvenienced, it really isn't worth it to purchase from this company. --- Additional
Comments: The desired and acceptable settlement would be that they pay for the
shipping to process my exchange. I want to exchange the Graphite Mid-Size warmer
for the Chisel Mid-Size warmer.
45378923
BBB ID Boise
South Dakota
Scentsy, Inc.
I am an independent Scentsy consultant and I have been since January 2013. In April
2013, I was notified that I didnt sell at least 150 dollar once every three months, my
account would be cancelled. I paid 120 dollars for my Scentsy start-up kit and I did it
under the agreement that there was no quota I had to meet. Since they changed their
policies, I felt they should refund my money for my start-up kit because I signed up and
bought in under different terms. I contacted Scentsy to discuss these matters and asked
them if they would be willing to refund my money. The refused and then cancelled my
account without my permission. They did reinstate it but they still will not change their
policies. I have tried resolving this matter with Scentsy and they have made matters
more difficult and refusing to consider what I have asked them. I am unable to make
sales like that and I feel that since I did buy into this, I should be able to dictate
what and how much I sell. I fear that they are going to continue to raise their
quota and I just want a refund. I am willing to send back the kit for them to reimburse
me for what is in there. I have no problem paying for what I have used but Scentsy
declined. I am very unsatisfied with Scentsy and the way they are doing business. -- Additional Comments: I would like to return the unused items in my started kit and be
reimbursed for those items as well as shipping.
45471981
BBB ID Boise
Maryland
Scentsy, Inc.
I placed an order on April 18, 2013 and on April 19, 2013, I called Scentsy and
requested to cancel my order and was told that I could not do so. I do not see on
their website that they do not allow returns or refunds. I spoke with Lisa and
Austin, who told me that I was stuck with the product. I was told that they could not be
refunded because they already 'paid' the commission to the consultant but was then
45975248
206
informed that consultants are paid monthly. Even though they said that the product has
shipped I was not provided a tracking number from Scentsy. --- Additional Comments: I
would like to return the unopened package (when I receive it) and receive a refund for
$198.22
BBB ID Boise Maine
Scentsy, Inc.
I placed and order with one of there agents. I never received my order or my
money back. I contacted them to no avail. --- Additional Comments: I would like my
73 dollars back from the company.
46091538
Oklahoma
Scentsy, Inc.
I paid $50 cash to a Scentsy consultant and gave them my order for a total of 7 products.
That was on 5/16/13. It is now 6/11/13 and I have not received my products, nor have
received a requested refund. The consultant is not replying either to me or to the company
she works for. I would like your bureau to compel Scentsy to refund my $50 since I never
got my order, nor have been given a status of my order from either the company or the
consultant. If there is a problem processing my order, then I should be advised of such. I
didn't have over 50.00 cash as a donation to this company; I bought products they promoted
for sale. The consultant did not write me a proper receipt. I believe the consultant's
intention was to take my money for HER use and never order my products. this is
called THEFT. --- Additional Comments: $50 in cash, money order or check. I would
also like a written apology letter from the Scentsy company that I had to go through all of
this bad customer service. I will never order anything from this company again, because
they don't care about the customers. every communication has been from me, they have not
called, written or investigated this claim to see if I am a happy customer. Why would they
want a consultant working for them who steals money from customers?
Iowa
Scentsy, Inc.
My complaint is that I had a Scentsy party. My sister ordered online because she
couldn't attend the party. I was told that if I gave her the web address and that she
ordered it would automatically go to my party. I gave her the consultant's web address
as my consultant told me to. It was b(6) and it should have went right to my party. She
ordered off the web at this address and paid and received her Scentsy products.When it
came time to close my party the consultant checked the website and said that my sister's
order was not on it. I called my sister and told her about it and so she gave me the order
number off of the package and it is b(6) . I had my consultant b(6) call the Scentsy
office and tell them right away that the order wasn't being credited to me. She told me
that they said that they can't change it because the commission has already been paid
out on it. Well I had another person that received his order and I did get credit for that
one and he ordered off of the besadimig.scentsy.us website as well. I was given the
phone number for Scentsy complaints by b(6) on May 13th and I was told by her that
she had already called 877-855-0617 twice and they wouldn't make it right for me and
give me credit. On May 13th I called them at the phone number 877-895-4160 and they
told me that since it was the end of the month that the commission for that party had
already been paid out and closed. So b(6) got credit for my sister's order. I told them
that my consultant b(6) has been calling them since the end of April because I was
going to close my party but I couldn't due to the computer mistake and me not getting
207
the credit of my sister's order of $43.00 for my party due to it going to someone else.I
feel that this was a computer error and that I should be credited for it and not have it
taken off my party total due to an error. This means less free items for me and I feel that
the problem should be rectified in some way. It was my order. --- Additional
Comments: I should be given what is mine and that is the $43.00 order that my sister
placed. I do not feel that it is good business to keep your customer's unsatisfied in any
way. This problem should be rectified in getting credit for what is mine.
BBB ID Boise
California
Scentsy, Inc.
$100.00
I paid the fee to become a
consultant ($100). After about a year of selling, they changed the policy on me without
warning. They said that they would be suspending my account for not making $150
within the month. I contacted them back and complained as I have a full-time real job
and this is just a hobby on the side. They changed the policy back to the original. Then
after two years of putting a LOT of my money into this company, they changed their
policy back to having to make $150 a month. When I contacted them regarding this, no
one got back to me and then my account was just locked. I also do not have access to
my commissions since I'm also locked out of the portal. So not only have I spent a lot
of my money on this company, they are now locking me out and keeping my
commissions from me.The customer service at this company is horrible. It is also
very obvious they do not care one bit about their consultants and are not
accommodating to those with full time jobs. They should be happy and grateful that
anyone wants to sell their items. Their consultants do not cost them a dime, and are
only a profit to their company so suspending accounts for not making them
'enough' money is a huge slap in the face. This company is a scam and with the
fake products at any Walmart or CVS, people are better off just purchasing from
there. They treat their 'employees' like crap and are just ripping people off. --Additional Comments: I want a refund for my starter kit ($100) plus my commission
back if they aren't going to keep my account open.
46964003
47529737
BBB ID Boise
Arkansas
Scentsy, Inc.
On June 26, 2013 I turned on a large wax warmer that I purchased from Sentsy.
Shortly after turning it on (apx 20-30 sec) the warmer caught on fire. It caused
#500.00 worth of damage to an antique sewing machine. I immediatly emailed
Sentsy with a picture included of the warmer after it had caught on fire displaying the
damage. Sentsy sent me a return email the following day offering to replace the warmer.
On Thursday June 27, I spoke to several consultant support representatives on the
phone. Each offered a replacement warmer. I informed them that I was not interested in
a replacement warmer, since I had witnessed one catch on fire in my house. Chris a
group lead represntative informed me that she was unable to handle my claim and stated
she had sent my claim to the legal department. Chris stated that the legal department
would be in contact with me within 48 hours. I have yet to receive any emails or calls
from this company. On the following Tues I again called Sentsy to follow up on this
matter. Chris, group lead would not talk directly to me. The lady informed me yet again
that my case had been sent to the legal department and that they should have contacted
me. I verified my email address again at that point. The lady suggested I send the legal
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department an email reguarding this matter. I have attempted several times, however the
emails have been returned to me, stating the email address declined the attempts to
connect. --- Additional Comments: I am seeking compensation of punitive damages of
500.00 to repair the sewing machine. Also I have approximatly $65.00 worth of other
warmers, plug ins, and wax that I am unable to use since I no longer feel as though
their products are safe. I would also like to know how they are implementing safty
features to keep this from happening to anyone else.
Idaho
Scentsy, Inc.
$10.00
I ordered lotion through a representative of Scentsy on 8-4-13. Her name is Alli Bicandi
consultant number is 336797. I ordered the product and she told me that it would only
take two days for my product to get to me seeing the Scentsys main office is located
locally in Meridian, Idaho. I paid cash and got a receipt. I waited and called scentsy on
8-8-13 because I have not received my product. The employee at Scentsy could not
locate my order and told me to call back when I can have the recipt in my hand. I called
again on 8-13-13 and spoke to a man who could not pull up the representative by her
name. He told me that I needed to drive back out to the representative and get her
consultant number even though they know that I will have to drive 60 miles to
back out to where she is. He said that there is nothing else that they can do. I called my
sister and asked her if she still had the Scentsy add and she said that she did and the
consultants phone number was on it. I called the consultant to get her consultant number
and called Scentsy back. This time I spoke to Debbie in the compliance department. I
told her that a representative had just called me from scentsy and told me that the order
was placed and that it will still be 15 business days before I get it. I told Debbie that this
is not right that they should put a rush on my order because the consultant said that she
sent the order in and it did not go through. Debby said that they can not do that and that
I will receive my order in 15 business days and that they will go and give the consultant
some extra training. I was upset that they can not address my concerns and issues so I
made a statement that I was going to turn them into the better business bureau. She told
me to go ahead and do it because it would be done away with because the consultants
are sub contractors. I told her that I was putting the complaint on Her working for the
company and all the calls to Scentsy that I have made and no one can help with my
situation. --- Additional Comments: I asked Debbie for a refund and she told me to go
to the consultant. This company is the company that allows these consultants to sell
their merchandise and I think that scentsy should be responsible for mishaps especially
seeing the consultant told me that she tried to send it in and they did not get it. I think
that they should of taken better care of me and told me that they would put a rush on my
order because of the break down in communication between their consultant and them.
47879773
BBB ID Boise
BBB ID Boise
North Carolina
Scentsy, Inc.
$100.00
I have a scentsy gift certificate
whcih does not state it has an expiry, it has never been used, yet it says expired. --Additional Comments: I would like another scentsy gift certificate
48230178
BBB ID Boise
Ontario, Canada
Scentsy, Inc.
My account was frozen, I was told it would be reviewed
the first week of September by 'Sarah L' from compliance, I heard nothing so I e-mailed
3 days ago requesting an update, received no response. I e-mailed again yesterday
saying I did not hear back I'd be putting in a complaint and still no response --48964616
209
Additional Comments: Either account reopened or money back for all the supplies I
purchased to sell THEIR products which can now not be used as I cannot place an order
and PWS subscription fee which was taken when it can not be accessed or used
49345830
BBB ID Boise
North Carolina
Scentsy, Inc.
$23.00
I placed an order on the 30th of September through my constant. When the order was
placed to scentsy nothing showed on backorder. 2 days later they back ordered my
product and it's the 21st I still don't have my product and when I called their direct
number I was told Oh well pretty much I was kept waiting because they would not issue
a refund. That's horrible business practices! --- Additional Comments: I want a
refund and then to examine their policies and give customers options of exchange or
refunds if their products are put on back order.
49535453
BBB ID Boise
Oklahoma
Scentsy, Inc.
I received a notice from Scentsy on August 31, 2013, indicating I wasn't in compliance
with their rules because as a consultant, I had sold Scentsy products on Ebay.
Apparently, you aren't allowed to do that. I was told my account had been suspended
because of this. While I had sold $3000 in products for them in the month of August
alone, I was informed they would not release my commission of right at $750 to me.
They indicated I had to forfeit it. I was told via email that while the Director etc above
me would receive their commissions off of my commissions, I would not. I also had
three orders that had been placed on August 31st and had not been shipped yet. While
Scentsy suspended my account, several days later, they went ahead and sent out those
orders thus making the money from them instead of cancelling them. These same
orders, they also refuse to pay me my commission on. I no longer have any interest in
being a consultant with Scentsy. They not only don't treat their consultants well, but I
had started receiving numerous complaints about the quality of the wax. I had many
customers telling me the smells in the wax wasn't lasting very long anymore. They felt
the product had been cheapened to make more money. I just feel I should receive the
compensation I earned. Scentsy felt it fair to pay the upper level salespeople from
my commission and keep the money from my orders, they should not keep my
commission as well. --- Additional Comments: I earned right around $750 in
commissions for the month of August. I feel a check should be sent to me for my
commission earned.
49535457
BBB ID Boise
Florida
Scentsy, Inc.
I have been a sales rep for Scentsy for only four months and have had nothing but
problems with their customer service. More than once, they have shipped orders to
the wrong address and refused to fix the issue. However, the issue that has finally
caused me to file a complaint is that I am trying to cancel my account. After the most
recent wrong shipping issue, which ended up costing me over $25 to fix, I decided that I
no longer wanted to be a sales rep. I contacted Scentsy customer service through their
online support form on October 3, 2013 requesting that my account be canceled. My
account still wasn't canceled on October 4, so I sent another message through the
support ticket. On October 5, they attempted to withdraw money from my bank
account for a personal website. Luckily, I had closed my old bank account because
I switched banks and that charge was declined. I sent another message through the
210
support ticket asking again for my account to be canceled. On October 6, I sent another
message asking for my account to be canceled. Today is October 7, and I still haven't
received a response from them. --- Additional Comments: I just want my account
canceled and for them to stop attempting to charge me for a personal website.
BBB ID Boise
Pennsylvania
Scentsy, Inc.
I placed a scentsy order over a year ago, and still have not received my product.
The hostess and I had legal issues which have resulted in me having a restraining order
against her, so I contacted the consultant, gave her my name and address and told her I
would pay extra shipping to have it sent to me instead of the hostess. I warned her in
advance that if she dropped it off with the hostess, I would never receive it. She then
proceeded to give it to her anyways, and I have been told by the hostess that I will never
see my order. I have contacted the scentsy homepage and they have admitted to
knowing I did not receive my order and are unwilling to do anything about it. The
authorities have told me it is in Scentsy's hands now, as I have a restraining order
against the hostess and will not confront her. It has been over a year now, and this is
absolutely ridiculous! --- Additional Comments: I want either my $90 dollars back, or
my order replaced. They know I haven't received it- I still have the email of them
stating that- so I don't think it's too much to ask for. The hostess is representing their
business, so they are required to fix this one way or another.
49535458
BBB ID Boise
Wisconsin
Scentsy, Inc.
$36.93
In April of 2013 I attended a Scentsy party that my daughter hosted, I ordered a
Candle warmer from the consultant Stephanie S****r. It cost $35.00 plus taxes. I
have not received the product to this date. I have called her several time (715) 8694260. I seen her in June of 2013, she stated to me she had my warmer and would drop
it off at my work place. She never did of coarse. I have emailed the Scentsy
headquarters two times and have not heard back from them either. --- Additional
Comments: I would like to either receive the product or receive my money back.
49713134
Team National:
48949355
Minnesota
Team National
In Person
$0.00
I was invited to a meeting
for Team National, Scam, Pyramid, Rip off... call it what you want they need to be
stopped.They are ripping people off and the worst part is it's people who can't
afford it and are embarrassed to say anything when they have been. Met some
very nice people brainwashed by a snake in the grass. Shut them down please
43832809
BBB FL West Palm Beach
Florida
Team National, Inc.
We made a request to have the merchant evaluate the
condition of an install performed by them. No word was heard from them for 2 weeks.
We called back and was told we would have to come to them which would be very
inconvenient considering they came to our home for the install. Our motor home is 43
feet and would take up most of the public parking. We feel they do not want to help us
with this and we are complaining of their follow up service. The repair or service would
only entail them re-gluing the portion of mirror which has come loose. Seems like a
211
small effort on their part to keep a customer happy. They do not value their customers
who may want to come back or the value of referrals! --- Additional Comments: Just
look at our issue. We offered to pay for the service and we declined!
44886584
Louisiana
Team National, Inc.
[$2,000]
I was told by the independent sales person that sold me this membership that it was a
lifetime membership with lifetime access to the bign marketplace discount program
among other things. I spent over $2000 for this lifetime membership. I chose not to do
the business after having so e issue receiving commission checks from bign in the past.
I did not renew the $75 per year additional charge for a business website because I was
told I needed this only for the business. I tried to access the bign the other day and got
kicked out because my website no longer exists. I feel defrauded of over $2000 and
lied to by your team members. I purchased the original membership in 2011. I didn't
renew the website June of 2012. --- Additional Comments: I have only received a very
small commission check from your company that took almost 8 ,on this to receive. I
feel defrauded by your sales team and would like to no longer be associated with Team
National. I would like a full refund and for the person that sold this to me to be held
accountable for deceptive sales practices. His name is Joey
45350543
Georgia
Team National, Inc.
Was told I was purchasing a 'Membership' for saving money on purchases. I
cannot find a single savings on any purchase. I consistently are finding lower
prices on my own. I have requested twice a refund. Was told 'NO'! The contract I
would request voided, there is no savings membership. And a refund granted. --Additional Comments: My contract voided and full refund.
45557375
Pennsylvania
Team National, Inc.
[$2195]
I am requesting to negate the contract with
a refund of my money. I was under pressure and duress at time of signing. Refund
was refused.I requested in writing to cancel the contract and for my money to be
refunded. I was told no. I explained the circumstances of signing under emotional
duress and not being able to comprehend the parameters of what was being signed.
I was promised that I would make money quickly. I did everything as I was
instructed, to no avail. We do not shop online, do not plan to shop online and have
received no commission or benefit from the membership/contract. I was pressured
into signing and promised things that were untrue. I signed the agreement in early
March. My ID number is b(6). I spoke with Amanda today at ext 225 and was denied a
refund. I wrote out a personal check as payment of the $2591. fee. I was told this was
necessary to succeed. --- Additional Comments: I am requesting that the membership be
cancelled and the $2195. be returned.
47709221
Louisiana
Team National, Inc.
The program was mis-represented and I was lied to
about the cancellation policy.I was introduced to a TN rep who took me through the
TN program. First he said it was a savings club much like Sam's or Costco but for
normal everyday things that you already buy. Then he took me through the IMD rap. He
did NOT tell me that I could be an IMD without being a member. I did NOT see
anything in writing like a contract. He said I would get it in the mail and I could sign it
212
and send it in. He told me there was a 30 day cancellation/refund policy. The sign up
process was explained very quickly and I barely could catch his manic words. I
knew that my good friend had signed up so I put my faith in the legitimacy of the
program since I would be working with my friend. I admit I was anxious to get
started and as soon as I gave him my credit card number I regretted it. He
immediately started calling or texting me 4-6 times a day instructing me to call all
my family and friends to sign them up to make some money off the program. As
for my friend whenever I called him with questions or needed help he just sent me to
the IMD. As soon as I asked the IMD how I could find the discount purchase items
or a list of vendors I could take my membership to he just took me back to signing
more people up. I was of course happy to mention it to the people I knew but I was
most interested in the savings and after pressing the issue he said what I could buy were
wholesale items to put up for retail sale on my 'website' which I didn't even know I
had.After about 20 days of this back and forth and the IMD getting snippy with me
saying 'how hard is it to make a phone call?' I was fed up. I again tried to call my
friend to help me out and he sent me right back to the other IMD. When I told
HIM I wanted to cancel it was like he didn't even hear me. I finally called the
corporate office to try to cancel before the 30 days was over and they said I had to go
through the IMD who signed me up.I finally went to my credit card company to issue a
chargeback. Well... I then get documents from TN with my 'signature'. (a) these
were documents I had never seen. (b) they cited a 3 day refund policy not 30 days.
(c) they state clearly that I do not need to be a member to participate in the
program. (d) My business was signed up which also bore the incorrect tax ID for
my company (come to find out the IMD makes more of a commission for signing
up a company). (e) the 'signature' was not even close to mine. This whole thing
turned out to be a big scam which cost me not just money but a friend. I am SO
happy that I did not get my friends and family involved in this. b(6) --- Additional
Comments: I just want my money back. I paid $395 down and still had my card charged
for 2 months $83 while I was trying to settle this. I finally just cancelled my credit card
so they couldnt charge me anymore. I didn't get a single thing for what I paid, not
one single thing, but was harassed by this IMD who would call and text me at least
6 times a day while I was at work at home and sometimes at 11PM or later.
48006470
South Carolina
Team National, Inc.
Attended a Team National meeting in Aiken, South Carolina in August of 2012.
Received very good information and within the week joined the team.I signed up with
Team National for 2 years and the total cost was $795.00 plus $75 for website fee in
August 2012. I ended up paying $470 by check on August 5, 2012 and then monthly
payments were deducted from my checking account in the amount of $83.21 for the
next 5 months. I placed orders through my website and during the first two months, I
experienced a great deal of problems. I contacted my lead and upper leads through
email and cell phone and told them the specific problems and no one was able to give
me a reason why I experienced these problems. I did receive one phone call from a lead
in Tennessee. Buying merchandise through Team National cost me more money
than if I went directly to the store and used my own money without being a Team
National member. The last time anyone contacted me from Tennessee was in October
213
2012. I have talked with my lead in Aiken, SC and their lead is located in Tennessee.
They are still awaiting phone calls from the Tennessee leads. I am very disappointed
in the misrepresentation that I received in August 2012 and no one has answers for
me. --- Additional Comments: I want to be reimbursed the full amount of money
($886.05) that I am out and also removed from the Team National business. I no longer
want any affiliation with Team National, Inc.
48663001
Wisconsin
Team National, Inc.
[$1,290]
I have been seeking a full refund from Team National due to unreturned phone calls
when seeking assistance with membership issues. On November 28, 2012, I signed up
for a 2 year standard membership with Team National to utilize the credit card
processing discounts they offered. I paid $1,290 by credit card for my membership. My
email account was required for the membership, but I informed them that I do not use
my email, I prefer to correspond by phone or mail. After a week or two of no response
for the welcome letter they promised, I called to find out how to get started with my
membership. After leaving several messages each week also reminding them that I do
not use my email and wanted a phone call, I finally got through in April, 2013 and
spoke with Amanda who promised someone from the correct department would be
calling to assist me. I did not receive any phone calls from any department. At the end
of June 2013, I faxed a letter to Team National to cancel my membership and request a
refund since I did not receive any assistance with my membership and did not utilize it
at all. In July, 2013 I finally received a phone call from someone (Could not understand
her name on my voice mail) at Team National, then a call from Amanda who still
couldn't help with the credit card processing issue to begin with. After spending this
amount of money for a membership which no one was able to help me get started, I do
not feel comfortable with this company at all. --- Additional Comments: I am seeking a
full refund of $1,290 as Team National did not fulfill their services as promised to
me as included in my membership. I called many times for assistance to start using
my membership, but did not receive a call until several months later when I
requested a refund.
48663003
Texas
Team National, Inc.
[$907]
After signing up with Team
National, my wife and I decided to cancel within 2 days. We followed their procedure
and still have not got a refund. Signed up for team national on 7/23/13. Sent
cancellation fax on 7/25/13. Called Team National today (8/22/13) because no refund
was credited to my bank account. Spoke to Dan J*****n. He explained to me that a
fund was deposited to my Navy Federal Credit Union bank account on 8/8/13. He even
emailed my wife a sheet with 'Credit' listed on top with a print out of my supposed
refund of $907.00. I explained to him that I spoke to the bank and that there was no
refund to my account from them. He then stated that it might be pending. (Note 8/8 to
8/22 is a long pending time for credit card refund). He then instructed me to call Navy
Federal Credit Union again to check to see if there was any pending deposits. I called
NFCU and they assured me that there was NO refund or pending fund from Team
National. I then called Team National back to let them know what Navy Federal had to
say. Dan J*****n then said that there was nothing that he can do because it was out of
his department and in his accounting department. He then told me to wait on hold while
214
he checked something else. After being on hold for over 20 minutes, the line went dead.
I then called back and did not use extension 261 for Dan J*****n. I explained my
situation with the lady and she then transferred me to a woman named Deepa. When
Deepa came on the line, I began to explain my situation. She calmly said 'I doubt that
you were on hold for that long' and then said that she was transferring my call back to
Dan J*****n where my call went straight to his voicemail. Frustrated, I hung up and
spoke to my wife and told her to call the person who signed us up Jay B***e. While
my wife was calling Jay B***e, I tried Dan J*****n again. This time I was able to
speak to him. Explained my situation again and that I did exactly what he requested
and the was still no refund or pending refund. I explained to him that electronic refunds
are completed in 1 business day. It will not be pending for 3 weeks. After pleading my
case, he said he will call me the next day. Hopefully I get some closure, but all
indications so far point to this Team National company being somewhat of a
complicated pyramid scheme. I just need my refund back as per their policy. My
IMD number is b(6). --- Additional Comments: My $907.00 that they said they
refunded me on 8/8/13. My wife and I followed the rules for the refund. Team
National agrees that I am due a refund, for some reason, they claim they credited
my back account when they did not. Navy Federal Credit Union confirmed this.
49640524
Louisiana
Team National, Inc.
My personal information was given fraudulently, without permission, and
someone signed my name fraudulently, without my permission. I knew NOTHING
of this until I received an email with the 'alleged' signed Contract. --- Additional
Comments: I want proof, in writing, that this Contract is CANCELLED.
49913231
Illinois
Team National, Inc.
No packet of information to look over before final decision. Money already
transferred No contact information11/1/2013 Signed Contract. 11/12/2013
Resubmitted with cover letter explaining credit card date was incorrect. 11/13
Money taken out of my account. I have not received an ID# or packet to look over
within the 3 day cancellation statement per the agreement and contract signed. I have no
contact numbers and the IMD keeps telling me 'it's coming'I do not know what date the
company will use for the contract start date. If they go by payment date, the 3rd day will
be 11/16/2013 (tomorrow).And I have been given no further information on how to
cancel.I have tried through the representative (Marie Heineke), Facebook
(https://www.facebook.com/TeamNational), Calling 2 different numbers for corporate
from their website (http://www.bign.com/en/Home/ContactUs/CorporateOffice.aspx
(800) 227-6030 (954) 584-2151) and e-mail (csadmin@bign.com) --- Additional
Comments: I would like the 3 day opportunity to look over any packet information as
promised in the signed agreement before any future payments are taken out of my
account. Should I choose to cancel during that time having the opportunity to try the
website, a complete and full refund of $395 down payment and the $99 payment to the
Gig N marketplace immediately.I need the cancellation information that was to be
included in my welcome packet in order to do this however as stated, I have not
received any information to date.
215
Team Vinh Marketing:
47151952
BBB MN Saint Paul
Ontario, Canada
TeamVinh Marketing
After numerous assurances from TeamVingh that they were slowly moving
forward, nothing happened. After waiting approx 8 months I requested a refund. I
joined TeamVingh in Mar 2012.The website gave a 90 day guarantee,profit or money
back.This is a part of my welcome message:NOTICE! We are now ready to initiate the
Set Up of your BonVoyage Account, finalize it, and then Place: 2 Personally Enrolled
(PE) Accounts into your BV Account - so that you can be Qualified for life and to earn
commissions and bonuses from BV ongoing ! URGENT ACTION REQUIRED
NOW:We cannot place said 2 PE's into your BV Account until we first create and set up
your BV Account, and then finalize your TeamVinhCo-Op Account, which will then
fully ACTIVATE your VPAKS so that it can be fulfilled. Therefore, please promptly:
Log-In your TeamVinhCo-Op.com Account now; and under Member Navigation
located on the right column, please click on: Purchase BonVoyage & VPAK, to enter
the: Secure Payment Area and pay the ONE-TIME $550 payment now. Please action
now. *After this One-Time payment, there will be no further costs or overhead for you
to cycle $1,000 over and over again and grow. For Your Information:Your ONE TIME
$550 payment will take a few business days to clear our merchant account. Once
cleared, the next process will involve Assigning you to a specific Qualified
TeamVinhCo-Op BonVoyage Sponsor who will importantly be within the
TeamVinhCo-Op BV Matrix and our Umbrella, which will Qualify your BV Account
so you can escalate to finalizing the set up of your BonVoyage Account. *This total
process will take approximate 7 days to completeI did receive my Bonvoyage
membership. As of today I have not gotten my 2 completed Vpaks,which I paid $200
USD for. I requested a refund of the un-fulfilled Vpaks and was told since they don't do
business with Bonvoyage anymore,my money is gone.I told them that the promise was
made by them and not the travel co.This was one of their responses: 'I urge you to sit
tight because you are part of the Founding Members, and this position is once in a
lifetime.' I believe that I gave them the money,so the fact is that they did not fulfill the
contract.This was a response to my refund request.Hi b(6) , Admittedly, it is taking us
longer than expected to get full investor funding for a full launch. To speed things up,
we are going to raise partial funds with a Formal Pre-Launch set for Sept 17th. This will
be with our main TeamVinh.com website and a different MLM business. With those
funds, we will be re-enforcing our websites for Official Launch set for Nov 23rd and we
expect to be a publicly traded company by then. We apologise for the lack of
performance but anticipate a strong pre-launch which should give us the exposure we
need to draw in hundreds of thousands of Orphans in Official Launch. The BV forced
binary matrix fills from right to left. Our program is configured to work with that type
system. If you fill in any of your down-line yourself, then our program cannot work and
will end up with dead spots rather than a solid down-line. That is why we have a no
promoting policy. But we understand your frustration. If you wish to proceed on your
own, you may request a refund on your unfulfilled VPAKs. If you request a refund, you
will be put in the refund queue subject to a 90 day processing period. Also your Co-Op
account will be deleted. This will not effect your existing BV account which you then
may promote on your own.What ever you decide, we appreciate your business.
Regards,TeamVinhCo-Op Support Team Here is another Email: FYI,
216
www.TeamVinhCo-Op.com is currently in STANDBY MODE. Vinh has not forgotten
the Co-Op. It was just a matter of coincidence that both iWoWe and Bonvoyage fell
through at the same time. Vinh decided (for the benefit of both entities) to try to
resurrect TeamVinh.com first with the new MLM company Savings Highway which we
have full CEO to CEO cooperation. I --- Additional Comments: I just want the $200 Us
I paid t
47151958
BBB MN Saint Paul
California
TeamVinh Marketing
$199.90
I paid $199.90 to TeamVinh on 11/15/2012 for a service that they never provided
until up to 4/11/2013, when I asked them for a refund. They replied several days
later saying there was a mix up and that if I wait a little longer they will provide me
with what I ordered.I told them it was too late because I dropped out of the program that
TeamVinh was going to provide the service for because I could no longer pay the $150
for the membership in the other company. Since I was no longer in the other company I
didn't need the service from TeamVinh so I was requesting a refund.They told me that
they did not give refunds, so I told them that I paid for the service with the
expectation of receiving what I ordered in a reasonable amount of time. I surely
didn't expect that time to be 5 months.I think a fair minded company would be
willing to refund my money to me under the circumstances. You don't take 5
months to give a customer what he paid for! That is just common sense. I either
want my $199.90 refunded or the service given to me immediately provided I enroll
back in the other company at the level required.Thank you, b(6) Product_Or_Service:
Paid memberships placed under me in Savings Highwa --- Additional Comments:
DesiredSettlementID: RefundI either want my $199.90 refunded or the service given to
me immediately provided I enroll back in the other company at the level required.
47621882
BBB MN Saint Paul
Texas
TeamVinh Marketing
b(6) guaranteed 12 new savings highway members a month, signed a contract that
he has not fulfilled and now refuses to issue a refund When I signed up in February
b(6) contacted me and guaranteed 12 new savings highway member a month, he has
not brought in a single one and charged me $300. I have been extremely patient and
have asked for a refund 3 weeks ago because we signed a contract for 12 new members
a month. This company has yet to make any advancements and the employees are
scamming customers. b(6) 's,team Vinh, and savings highway have stolen over
$1300 from me in just the last few months --- Additional Comments: [repeating]
When I signed up in February b(6) contacted me and guaranteed 12 new savings
highway member a month, he has not brought in a single one and charged me $300. I
have been extremely patient and have asked for a refund 3 weeks ago because we
signed a contract for 12 new members a month. This company has yet to make any
advancements and the employees are scamming customers. I simply want my $1600
refunded.
46143083
California
TeamVinh.com
On or around Dec 28th, 2012, I signed up for an account with TeamVinh.com, a
business that claimed to be a marketing company whose purpose was to find and place
leads for "downlines" in a network marketing company they were partnering, namely
217
"Savings Highway". In conjunction with that, I had signed up for an account with
Savings Highway. The two companies were launching a special that was supposed to
"take the industry by storm" - with Savings Highway offering a major discount off
products and services people use every day, and TeamVinh taking all the hassle out
of network marketing by building your downline for you. In essence, TeamVinh
offered what they called "V-Packs" at approximately $100 each (maximum of 2
per person), where you could basically pay them to perform what would be
considered the equivalent of an "executive recruiter", finding qualified leads and
placing them in your downline. They promised to fill these "V-Packs" within and
estimated 30 days. The total amount of money I spent with TeamVinh was $239.87 which was $39.97 for signup, and $199.90 for the two "V-Packs". Within the first two
weeks of having the Savings Highway and TeamVinh memberships, it became clear to
me that the so-called "Product" that Savings Highway was offering was not worth
the monthly membership they charged, and therefore it was nothing more than a
Ponzi scheme. I also saw signs of delay with TeamVinh getting launched, and came to
believe that there was no realistic way the business as described was going to work. I
cancelled my monthly membership with Savings Highway, and also contacted
TeamVinh to explain this and request a refund - to which they never responded.
Months later, TeamVinh never launched this marketingrecruiting effort they said they
were going to launch last December. They keep sending out Email newsletters talking
about how they have been spending all this time revamping their website, setting up the
payment system, etc... trying to keep people "exciting" without ever delivering.
Because of this, I am more convinced than ever that they simply took my money
and have no intention of ever delivering. Furthermore, since I cancelled my
membership with Savings Highway, any "V-Pack" fulfillment from TeamVinh, if they
ever get to the point of being able to deliver, would have no value to me, nor can I see
it being a sustainable business model. I also had an attorney write them a letter,
and I Emailed them several more times, never to receive a response from them.
Please do what you can to shut them down before others get burned as I did.
Thirty-One Gifts:
BBB OH Columbus
Michigan
Thirty-One Gifts
I placed an order during the Thirty-One Outlet sale order # b(6). I have only received a
order confirmation and am unable to check on my order as they have removed the
website. Which seems extremely suspect to me, unreputable and potentially a
scam. I attempted to contact their customer service on 1/3/2012. After waiting on
hold for the better part of 15 minutes the customer service rep was completely
unhelpful. She stated there is no shipping information she can give me and will not
cancel the order. So basically my order is setting in a holding status and I may
receive it a year from now. This is completely unacceptable. I either want an
accurate status with shipment information, tracking number and arrival
expectation or I want this order cancelled. This is extremely poor customer service
and quite frankly makes me think its a scam. --- Additional Comments: As stated in
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218
my description above I would like either an accurate status of my order with shipping
information, tracking number and arrival expectation or I want this order cancelled.
BBB OH Columbus
Ohio
Thirty-One Gifts
I recently made a purchase with Thirty-One bags online during their outlet sale. The
website was difficult to navigate and I at some point submitted a purchase twice. I was
not aware of this issue until hours after my purchase when I received my second
confirmation email. In hopes to correct my order, I called the customer service number
attached to the email. The woman I spoke with was unable to help me, but was aware
of the ordering issues and general issues with the website. The website was being run
through Amazon, and her only advice was that I call Amazon. When I spoke with
Amazon, who I have never had problems with, the representative stated that he did not
see my order posted on my account. I also did not see the order posted on my Amazon
account. He suggested that I attempt to contact Thirty-One again. My second attempt at
speaking with Thirty-One was also not helpful. The representative suggested I try to
email the company since she would not be able to help me. I emailed the company and
received a generic email response back. I was hoping to speak with a customer service
representative to either correct the error, switch my order so I would not receive
duplicate items. or to combine the shipping costs of the two orders because it was $8.00
for shipping for one order. I was less than pleased with the events of my purchase
beginning with the difficult website and attempting to order in the first place. I became
more than agitated with the lack of customer service from Thirty-One and I
expected more from an American, Christian based company. I will be ending any
future business with the company due to the lack of customer service I received. --Additional Comments: I would at least like some sort of refund or resolution to the
problem, at least a refund of the $8.00 shipping charge for one of the purchases. I would
also like to speak to a customer service representative and not correspond with the
company through their email. I do not feel that is great way to conduct business.
43766974
BBB OH Columbus
Pennsylvania
Thirty-One Gifts
On 12/28/12 I ordered a purse. On 1/23/13 I received someone else's order as identified
on the enclosed invoice. I contacted Customer Service and was told 1) they would not
ship the correct item; 2) they would not issue a credit on my card; 3) they would not
cancel my order and issue a refund; 4) they did not know WHO received my order; and
5) they said all I could do was wait and see IF the person who received my order in
error returned it to them and THEN they would ship it to me. I do not believe this is
legal- they have my money and I have no product. --- Additional Comments: I would
like them to immediately ship the item I ordered - I do not believe I should have to
HOPE someone returns my item to them, nor do I think I should have to wait for my
item because of THEIR error OR I would like them to immediately credit my account
for the full amount of $29.67 (the cost of the item, shipping & handling charges, and
tax) -I don't believe I should be charged for anything as it was THEIR error.
43786126
BBB OH Columbus
Tennessee
Thirty-One Gifts
Courtney M*****n (Senior Director, Thirty One Gifts 931-993-1727) will not stop
emailing me after countless requests over the past year. I initially tried to unsubscribe
from her solicitations with a link in the email, but after many attempts, I still received
43856557
219
emails. I emailed her multiple times and, while she says I'm no longer on her email list,
I still get emails. I never signed up for her solicitations. I do not know this person in any
capacity. --- Additional Comments: I want her to remove me from her email list
permanently and I would also like her to be educated on the FCC laws that protect me
from her business tactics.
BBB OH Columbus
Wisconsin
Thirty-One Gifts
I hosted a book party through Thirty One Gifts in October 2012. Several of my family,
friends, coworkers and I ordered items through this catalog and gave payment. We were
told that delivery of these items would occur in 3-4 weeks. Some of the items were
delivered in December but there were several items that were back ordered. I attempted
to contact the Thirty One representative several times through email and phone without
success. I then called the company and was told that an investigation would occur and
they would get back to me. It is now March 2013 and I was told that none of the
remaining items would be sent due to 'they are no longer producing the pattern or item
originally ordered'. My representative is instead sending us gift certificates to Thirty
One for the amount in which we spent. Will we even get these?? We have received
terrible customer service in these past months and still remain without the items
we have ordered. I think it is ludicrous to expect that we would even want to attempt to
order new items through this company. --- Additional Comments: I think that we should
be given the items we ordered in addition to being compensated for the long wait and
poor customer service. When we placed our order the items were available; it is not our
fault that the items are now no longer being produced five months later. I have enjoyed
previous Thirty One items that i have ordered. It's a shame that the customer service
was so poor as I will probably not order again.
45726762
BBB OH Columbus
Ohio
Thirty-One Gifts
On 5/10/13, I placed an order with independent consultant Linda H*****d for one
utility tote in pink pop medallion. She told me that they were running a promotion
where I could also get one thermal bag for 1/2 off and also said that I would receive my
order within the next two weeks, in time for my upcoming vacation. I thought the
market thermal bag would be great for the beach so I had her add that on to my order in
the Navy Cross Pop color w/ my last name personalized on the bag with Turquoise
stitching. I specifically told her I did not want the bag to be pink pop medallion because
you wouldn't be able to see the personalization on such a busy pattern. Low and behold,
not only was my order a week late (so I wasn't able to use it on my vacation) but the
Market Thermal bag showed up in Pink Pop Medallion with my name in turquoise
stitching. Linda had not only failed to tell me the order would be late (therefore giving
me the opportunity to cancel the Market Thermal bag since I will have no use for it
anymore) but she also recorded & placed my order incorrectly. I reached out to Linda
to see what could be done. She would only offer me $3.50 which is 1/2 the cost of the
personalization fee. I subsequently reached out to ThirtyOne customer service and they
redirected me back to Linda. Both Linda and ThirtyOne refer to their policy that
personalized items may not be returned unless there is a manufacturer defect. Fact is, I
didn't order this bag in this color and they charged me for it. The consultant recorded
and placed my order incorrectly, the order was late, and I received NO notification from
the consultant until 5/30. Had I known the order wouldn't make it in two weeks, I
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220
wouldn't have even ordered the Market Thermal bag to begin with. Fact is, I was lied
to so that the consultant could make a sale and now she refuses to return it. --Additional Comments: I am seeking a full refund for the Market Thermal bag. It was
1/2 off and personalized so I paid $32 plus 8% tax of $2.56 ($34.56 total). If provided a
postage paid envelope, I will gladly return the bag.
46581149 [repeated again as 46875274]
BBB MO Saint Louis
Illinois
Thirty-One Gifts
I ordered 2 products off my niece's book party from Sarah Y***g. Sarah did not
complete my order, she ordered 1 item, I did not receive any product from her. She
claims she submitted paperwork directly to 31 for a refund. I spoke with 31 today and a
note was sent for 'wrong product' but they have yet to receive an product from her.I paid
$74.01, my credit card was charged on 5/14 and to date I have yet to receive a refund.
Sarah claims 31 will refund my money. Per 31 it is Sarah who is to refund my money.
31 told me to file a police report so I am also going through the BBB to have a
complaint on file.All I want is my $74.01 due to me since I received 0 products from
this girl. --- Additional Comments: DesiredSettlementID: Refund$74.01 an any
additional fees I incur now.
BBB OH Columbus
Indiana
Thirty-One Gifts
In April I received a Thirty One item at my bridal shower. Despite liking the tote itself,
I didn't like the fact that the gifter had my item embroidered with my last name in bright
orange thread. For security and privacy reasons, I don't not walk around in public with
my name visibly displayed on bags that I'm carrying. I contacted Thirty One customer
service via their customer support email address. After two days I finally received the
following email. They clearly are not going above and beyond to offer great (or even
fair) customer service. This individual clearly didn't want to be bothered with my issue
and showed no signs of wanting to help. Hello R.,Thank you for contacting
Thirty-One Gifts' Consultant Support. I am writing in regards to your inquiry about how
to return an item that is personalized. Unfortunately, items that are personalized are
non-returnable. Please contact us again if you have any further questions.Thank
you,Shannon L****r Thirty-One GiftsConsultant Support Representative866-443****M-F 7am-12am ESTS 8am-4:30pm EST--------------- Original
Message ---------------From: R@gmail.com]Sent: 6/24/2013To:
ordersupport@thirtyonegifts.comSubject: Return/Exchange Policy: InquiryHello!I
recently received a large utility tote in the BlackFloral Brushstokes print (from what
appears to be the summer catalog). Thisitem was also embroidered with orange thread.
This was given to me at abridal shower and I love the tote itself. Unfortunately, the print
andembroidered last name aren't quite my style, as I'm not big on carryingpurses, bags,
etc. with my name (visible) to others. I simply like privacy,but the gift giver never
would have known this. :)I have considered removing the embroidery myself, but do
you offer anyother solutions to my concern? I have no idea when this item was
purchasedor from which consultant and I rather that this inquiry not get back to
theperson that gifted me the tote.Sincerely b(6) . --- Additional Comments: Company
gift card or credit to be used for the purchase of something I will actually utilize. This
company seems to be more concerned with increasing sales, rather than retaining
quality, satisfied customers that they already have.
46869562
221
BBB OH Columbus
Illinois
Thirty-One Gifts
I went to a party on 6/21 and the consultant was Neely B****h. ,On my catalog that
was mailed to my house it said, All thermal products 1/2 off. ,When I went to order, I
was told that it was last month's special. ,If it was last month's special, it shouldn't have
been on my catalog or other's attending the show. ,When b(6) questioned Neely after
the show, she said oops, human error, typo. ,Not only did I short my order (my order
was over $100, but was planning to spend more), but a couple of others did as well for
that reason. ,I believe that if that offer is made in writing, that it should be honored.
I emailed corporate and got a generic response that only one special at a time will be
honored. Also, I went about the CSR and was told that since Neely is an independent
sales person, that they can only advise her on what she did. And this is a direct quote
from the email I received this morning: 'At this time, we cannot make an exception but
please be assured that your concern has been documented and I will bring this to
Neely's attention.'Also, I am writing this on behalf of my cousin who was also there and
would like resolution as well. --- Additional Comments: I would like a refund for the
half price item or I would like to return my whole order and get full credit, including
shipping.
46977875
BBB OH Columbus
North Carolina
Thirty-One Gifts
$132.00
I 'purchased' over $100 worth of 31 product mid-June from 31 consultant, Mindy
P*****r. She hosted a party for b(6) . My check was cashed on May 31st. I have not
received any product. No contact from consultant. I called 31 corporate and have
received nothing but a run-around. I am told that b(6) has been assigned to handle
this complaint. When I call, I am always told she is away from her desk. Her supervisor,
Kevin, is always in a meeting. I thought 31 was a reputable company....boy was I
wrong. Case # b(6) --- Additional Comments: I want to know what happened with
this consultant and why the corporate office has been so rude about the situation.
They have not been very forthcoming about the matter and contacts are NEVER
at their desk.
47140467
BBB OH Columbus
South Carolina
Thirty-One Gifts
$216.10
I ordered from Thirty One gifts and they cashed my check but I was never delivered the
items. I ordered in April 2013 and now it is in July 2013.First I was told that the items
were backordered and then the independent consultant told me she was in the hospital
and not to contact Thirty One about this matter. Very frustrating. I either want my
items or my money back!! Seems this consultant took my money and put it into
her bank account and didnt order my items at all. . . --- Additional Comments: I
either want my items actually ordered or my money back. I spent over $200 for these
items. VERY FRUSTRATING
47436085
BBB OH Columbus
South Carolina
Thirty-One Gifts
$66.44
On 30 April 2013 i purchased some thirty-one items from Stephanie R***. She was
selling items on behalf b(6) . On june 3 i began to inquire about my products. Stephanie
R*** told me that the items were on back order and that they would be in within the
week. After further inquiry Stephanie said that b(6) had not turned in the orders and
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222
she was going to report her to The thirty-one company. Stephanie told me that I should
be getting a refund of $66.44. To date i have not received any money from Stephanie
Rowe or Thirty-one. There are other ladies involved in this case that have not
received there items as well. I believe this is some type of gimmick to steal money.
b(6) s number is b(6) or b(6) . Stephanie R***'s phone number is 325-716-****. The
thirty one contact number is 614-414-4438. --- Additional Comments: I would like my
refund and a report available to consumers about the possibility of scams.
BBB OH Columbus
Missouri
Thirty-One Gifts
I ordered a utility tote from thirty-one gifts.com on July 18. I was charged $9.99 for
shipping alone through UPS on the lie that I would receive my product within a small
period of time. I finally received an email today, July 28 stating my product was just
shipped out today. The email went on to inform me I would receive my product
anywhere from August 21-September 5th. They placed a link inside my email so I could
track my shipment. Upon clicking the link, the website states this site is now closed. I
am beyond appalled and disgusted with the lack of professionalism, being ripped
off for shipping since they clearly lied to me to get an extra $9.99 knowing they
would not fulfill their obligations and want my shipping refunded and my
purchase to be refunded or my product to be delivered in the time covered by the
shipping. --- Additional Comments: I want my shipping cost refunded and my purchase
to be refunded as well or my product delivered within the week at their expense.
47913574
Vemma:
FTC Call Center
California
Vema Nutrional
Internet Web Site
$0.00
Referred by FBI.Consumer
says there is a company that is selling a soft drink. You can only buy the soft drink
by signing up. Then you have to sell to other people to sign up and then it goes into
a pyramid. Vema Nutrional is the name of the company. They are selling zero cans
of the product. They target high school students and college students.
49110188
FTC Call Center
New Jersey
Vema Verve Energy Drink
In Person
$0.00
Calling to report what he believes may be a pyramid scheme with Vema Verve
Energy Drink. He states the company is trying to get his son and other young
people who just graduated from high school to sell investments and buy into the
company. He states that his son and friends were told by the rep that they should
not tell their parents because the parents will tell them its a scam.
47330055
49951790
Kentucky
Vemma
Hi, My 19 year old son recently told me that he became a brand partner with
Vemma about 3 months ago. He was a good student with a promising future, bilingual, musically talented, and happily studying as a sophomore in college. Since
becoming involved with Vemma, he is no longer interested in college or music, and
tells me Vemma is his only career plan. I researched the company and found
several mis-truths in their videos (BBB rating, NBA, Dr. Oz, prior FTC rulings,
etc.) and explained the non-sustainable business model to him. But it is as though
223
he has been brainwashed. He is buying product monthly as required at about $168
per month and has purchased a "kit" for $500, so he is probably out about $1000
so far. He has saved his birthday money, etc. ever since he was a child, so he does
have access to a few thousand dollars. Otherwise, we have saved and pay his
tuition and living expenses. I believe marketing a pyramid scheme to naive teen
agers is a very evil way to make money. I suppose losing his money is a lesson for
him and I don't really mind that so much. But I know there are other young
people who are not in a good financial position and this would be a terrible
hardship to them. The aspect that I find very troubling is the brain washing and
the discouragement of education. They will say that they have established a tuition
reimbursement program, but that is smoke and mirrors. Their videos and
"motivational" techniques all point out that college is a waste of time and
resources. And the young people of course find that appealing. I am not sure if they
are breaking the law or not. The emphasis is on recruiting brand partners on your
downline, not selling product, which sounds to me like fitting the pyramid model.
But even if not illegal, this company is highly unethical and is ruining our future
generation. I did not warn my son of this kind of business in advance and they seem
to have discouraged him from telling me until he was fully integrated so now I
cannot seem to reach him. I suppose he will figure it out eventually but he is losing
valuable time in preparing for his future. I would like to ask that you investigate
them and try to find a way to shut them down if at all possible. I am glad to provide
any information that I can to help. It would also be good if you could warn the
colleges and the young people of this kind of business. It is much easier for them to
say no if they are familiar with the concept in advance. I never imagined that this
would be such a problem. I warned my children of drugs, alcohol, diseases, and credit
cards. I just did not realize these kind of companies were still in existence and
preying on young people. Thank you, b(6)
50511601
Mexico
VEMMA
In Person
esta compañia basa sus "ventas" en la venta forzada a sus distribuidores por medio de
los "starter packs", no existe una prueba de que tenga una "customer base" grande.el
sistema de compensacion se basa muchisimo en reclutamiento de individuos.70% de los
individuos pierde dinero anualmente y 92% de ellos ganan menos del salario minimo.
Machine translation: This company based their "sales" in the forced sale to its
distributors through the "starter packs", there is no proof that he has a "customer base"
large. the compensation system is based heavily on recruitment of individuos.70% of the
individuals lose money annually and 92% of them earn less than minimum wage.
Arizona
Vemma
They say you will get rich quick. Ask for large donation up front. to make money,
you must recruit additional members.
44892921
Vemma
MLM
Michigan
Georgia
Vemma
In Person
$0.00
The company approached me about becoming a distributor in my region of GA. At first
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224
glimpse I felt like the company was a pyramid scheme and as I started to ask question
they retorted with only answers of glitter and gold and tried to dazzle me away from
the subject of pyramid scheme. I did further research and found that the CEO of
Vemma is Benson K. Boreyko, who has been sued by the FTC back in 1998 for a
nutritional supplement known as "Gods Recipe". I then asked the several
representatives about the accusations and the lawsuit, only to once again be denied
any answers and preached to about how much money they made. I understand how
busy the FTC is but I felt it wrong to let Benson K. Boreyko try to pull another scam
over not only the American people but to the American Government.
Connecticut
Vemma
Internet (Other)
$0.00
Whole system seems to be a huge pyramid scheme with an energy drink as a front.
The company is the same owner from the New Vision Gods Recipe scheme in the
1990s. The recruiters say in their sales pitch that you dont have to sell the product,
just get more recruiters. Also, there are incentives for getting more recruiters. All
the criteria for a pyramid scheme.
45921315
New Jersey
Vemma
In Person
$0.00
Not one person has tried to sell me the product but instead only works on Members of
Vemma harass people in order to join becoming borderline aggressive as well as
obsessive. trying to get my friends to join. Most of the people are minors who are
deluded by the idea of making big money and believe that its not a scam. Ive gotten
aggressive texts and calls where Im pressured into joining, giving out my friends phone
numbers, and calling me ignorant as well as many worse names for refusing.
46222315
FTC Call Center
|Georgia
Vemma
Unknown
$1000.00
Father is calling for son: Consumer states that son is paying Vemma to be a brand
partner selling an energy drink but company really encourages persons to get
other brand partners involved or pay additional charges. Father feels that this is a
pyramid fraud.
46252623
Georgia
Vemma
In Person
$0.00
Basically requesting information on the legitimacy and legality of the company. Did not
express interest or take any action on the the companys sales pitch, but concerned for
the friends who invited me to the event. While the company is technically an MLM,
not a pyramid scheme, it is heavily structured like one and I was interested in
learning the regulations applied to Mult-Level Marketing companies in the state of
Georgia.
46406216
Illinois
Vemma
Social Network
$0.00
The company, Vemma, is an MLM that has preyed on myself and many other
people in my age group (students). My friend is in the company and cant file a
complaint himself due to a clause in the Vemma contract which lets them sue you
if you say anything bad about them. The only way people make money through
Vemma is by enrolling new distributors who then enroll more distributors. They
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225
even say at the meetings that you dont sell the product, you sell the business. This
company is spreading rapidly and taking advantage of young adults who are
desperate to get rich, and havent lived long enough to see what they are really
getting involved with. PS9000: Multi-level Marketing Other-Other Update
BBB IL Peoria
North Carolina
Vemma
I was auto billed and auto shipped product after I told them I did not want the
product twice and that I wanted to be removed from the mailing list. I was auto
shipped and billed product I did not want. I called and had it canceled and asked
to be removed from the list so I did not have this problem again. The next month I
again was auto shipped and billed for the same thing. --- Additional Comments: I
just want my money returned and to be completely removed from there system so I do
not have this problem again.
47736960
Colorado
Vemma
Internet Web Site
$10000.00
this company started as herbalife and morphed into vemma when Anthony powell jumped
ship at the beginning of 2013. The biggest drain on money has been the push to buy
paid packs which are supposed to put you in contact with already interested 3rd
parties. each paid pack, or lead comes with a price tag of $100 or more and with no
guarantee that the call willl put you in contact with a really interested individual. this
whole business idea is tearing my family apart. We havent seen a penny come out of
it, and my husband is becoming nice and more brainwashed
47775085
FTC Call Center
California|California
Vemma
In Person
$660.00
Consumer called to report that his son signed up to bring sales into Vemma and
states that its a pyramid scam selling an energy drink. Consumer had paid $500
upfront and the first monthly payment of $160. Consumer states that this is being
marketing to college kids. Consumer states that his son is still sucked into this and
believes that he is going to make money. Consumer was drafted by another
student. Consumer states that no sales are being made to the public all sales are
being made to other members.
47925744
FTC Call Center
|
Vemma
Unknown
$0.00
The consumer wanted to remain Annonymous . The consumer said that a company that
sells Health Supplements. The consumer said the company is called Velma. They
make their money by offering consumers money to get people to join their
organizations. The consumer believes this a Pyramid Scheme. The consumer
wanted to point out the company markets toward young college students.
48222258
Connecticut
Vemma
$0.00
I was invited to an "event" by a close personal friend. The brand partner involved
told my friend that he was not to disclose to me the reason for the event. When I
arrived, I was introduced to several brand partners. These partners showed me videos
meant to be inspirational and told me stories of how the business had supposedly helped
them. One person claimed that the product helped get his mother off of medication.
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226
I was told that in order to make money, I had to recruit my friends in the same
way that they were attempting to recruit me. They failed to mention that in order
to be recruited, you must purchase approximately $150 of their product. In order
to make money in their business, your recruits must also purchase their product,
from which you earn a commission. They consistently urged me that this business
was not a "pyramid scheme" because it was endorsed by Dr. Oz. However, the
structure of their business is far too similar to that of a multi-level marketing or
pyramid scheme. My close friend fell into their trap and I want to help put a stop to it.
FTC Call Center
New Jersey|New Jersey
Vemma
Unknown
$150.00
The consumer's father states she got involved in a pyramid scheme with company
called Vemma in Tempe. AZ. He states his daughter got involed in the healthe
drink section. All you do is recruit people. You buy into different levels. Everytime
you get someone to join you get a portion. his daughter purchased the $150 level.
They are targeting young kids.
48255113
Vemma
Social Network
$0.00
I'm wondering how long this business will last (if it's even legal?) People seem to be
making money but it looks like a pyramid scheme to me.
48944593
Texas
Vemma
In Person
$0.00
I was approached by Jorge S***s with what he called a "business opportunity"
which actually turned out to be a solicitation to purchase a "starter kit" for
Vemma nutrition co. After doing my own research and hearing other victims'
accounts of their experience with the company, it has become abundantly clear
that Vemma is not a Multi-Level Marketing Company as they claim but is in
actuality a pyramid scheme, as the only possible way to make money is by
recruiting new prospects into the chain. Mr. S***s even stated that the "Verve"
energy drinks were used for promotional purposes only and would not be sold, as
the real income comes from the recruitment process.
48944885
Vemma
In Person
$0.00
I was contacted several times this past summer to join the "YPR" Vemma MLM
organization. I was told I'd be rich quick, I was told I was my own boss, I was told
it was NOT a pyramid scheme. Further more, I was almost bullied by those who
have joined ( calling me uneducated, ignorant, lazy etc). I do not hold any of those
traits. As an eagle scout, college student, and volunteer, I have been and will continue
to be a good citizen. Unfortunately, my friends of many years have joined in spite of
my warnings. After a few months of loosing substantial amounts of money to the
system they quit. I know one person in my area who has attained the praised
BMW. After religiously reading and analyzing the FTC's defining of a pyramid
scheme, I am confident that this is just that. -What is the retail price of vemma? Why
have I NEVER seen it sold in a store- Technically, once I join, I can throw out the
cumbersome cases of vemma because they are just a cover- a symbol of my new
subscription-Why promise so many kids wealth? Why feed kids lies and preach that
college is not useful anymore, and to be successful you need to take tasks such as
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soliciting useless products upon your self. They know children want the car, they
want to "be their own boss". It is obviously who the target audience is.-Why would
the CEO and "wonder child" Alex Morton claim Coke attempted to buy Vemma for 2.2
Billion. Shortly after they both posted this libel on instagram and twitter, it was later
revoked as a rumor. Wouldn't the CEO know if it was a rumor first? Sure they took it
back, but how many kids saw that and gave them confidence to invest? I know I was
younger and less wize, seeing such a claim with a creditable company such as Coke
would win me over instantly! Having attended one, I'm aware the Vemma meetings
are basically propaganda sessions, filling kids heads with lies. I've even heard one
partner claim "American Capitalism is a pyramid scheme". You are NOT selling a
product. You are simply getting paid to get more people to join. Simple as that. I
would really appreciate an investigation, as the number of people I see seriously
financially effected by this increasing.For the record, I am not a business major nor
am I a business owner. However, I am an engineer who is more than capable of
viewing a system and pointing out obviously infidelities.
Vemma
In Person
$500.00
There is a company by the name of Vemma scamming hundreds of high school
underage children into joining their pyrammid scheme. They make them buy-in
$500, give out free product and then sign up friends to make a $40 commission. My
little brother has stopped going to school trying to make his money back, and like
him there are hundreds of kids paying hundreds of dollars to this failed energy
drink company. PLEASE do something about it!!
48987691
49980551
Rhode Island
VEMMA / Global Service Pro / KAPTION MEDIA
Internet Web Site
$8,000.00
This woman/company defrauded my elderly senile 80 year old father for over
$8000 with her scam pyramid scheme. In the matter of just a few days, she
involved 4 entities to charge his card up over $8000 by convincing him to buy into
some "Miracle" healthy drink that would supposedly fix all his medical problems.
I need help to get his money back!!!
BBB IN Indianapolis
Indiana
Vemma Brand Partner
I closed my account well over a month ago but was still 'auto refreshed'. $159 was
taken out of my account without even an email confirmation from the company.
However, I did receive MULTIPLE emails in an attempt to get me to 'reconsider'
my decision after my cancellation; one indicated they didn't have my card info on
file and would need it to process my order and another said I would lose my 'cycle
count' if I didn't reactivate my order immediately. This is completely
unacceptable. This means 1) I had to deal with the potential of nearly bouncing several
checks and 2) my card info was retained on file. The only option I was afforded by the
distributor was to 'buy back' the product once it arrived ~ but this was a 3-5 day
window, then would have to arrange to meet, get her check, and I was right in the
middle of a move and NEEDED the money for the deposit on a truck for said move.
Although I did appreciate the effort, ultimately this didn't help my situation. Then, I
contacted Vemma directly and was put on hold for at least 20-30 minutes and asked if
would like them to call me back at a specific time, I said 'Sure, 11am would be fine'.
They called back around 2:30pm and I missed the call. My bank was unable to address
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228
until the money was actually removed from the account ~ it was merely in a pending
status. (I couldn't use it or else I would bounce checks if it cleared first) READ:
Electronic Financial No Man's Land. Finally, I'm not the only person that I personally
know of that this has happened to and on other occasions said distributor has also had to
clean up the mess that the company has made. Noteworthy: I truly believe this to be a
systemic 'Vemma' issue, not specifically issue with the distributor. --- Additional
Comments: I have addressed via my bank ~ anything you can do to help assist in
facilitating the refund of my funds to my bank is appreciated. Thanks, b(6)
Washington
Vemma Energy Drink
Resolution:
Resolution-CLOSED INQUIRY/INFORMATION --- Status: Closed --- Estimated
Savings: 0.00 --- Actual Savings: 0.00 --- WAG Resolution Date: 9/26/2013
51636586
Iowa
Vemma nutrition
My college age son joined Vemma a month ago and it appears to be a pyramid
scheme. He will receive monthly shipments of the product whether he sells it or
not. He is encouraged to get his investment back by recruiting others to join. It
cost $500 to join and the shipments are $160 every month. He hasn't made any
money yet; no customers have bought the product and he has no recruits either.
When I suggested stopping the monthly shipments until he sells what he has, he
says he can't do that because then he wouldn't be able to recruit others. This
company preys on young adults who do not have the life experience to discern the
possibility of a scam; they hold meetings where they tell them what they want to
hear to get them to join. He is under the impression that he will soon be making
large amounts of money while attending college full-time. Has this company ever
been investigated?
Pennsylvania
Vemma Nutrition
In Person
$1650.00
This company is a multi-level marketing company that focuses its target
demographic on recruiting college students. They claim that to make money all
you have to do is tell your friends to buy into the company as well. They dont
focus on direct selling only on recruiting others. They are brain washing college
students around the nation into believing that this is a once in a lifetime
opportunity. They tell you that there isnt that much work involved and by
thinking of one or two people you will become rich.
44574642
49933861
Maryland
Vemma Nutrition Company
In Person
$0.00
The employee approached me at school and proceeded to start pitching this company
to me that had a cancer curing "extremely" healthy energy drink. He mentioned
schools lack of importance, and that if I joined Vemma, in 3 to 5 years I could be
earning 1.5 Million Dollars per year. He also referred to my parents as average
because their salaries were not as high as the ones he earns at his company. After this I
decided to part ways with him to get to class. Later that day he contacted me on
facebook and proceeded to pitch me more on the company. He insisted that Dr.Oz,
Michael Jordan, and the NBA endorse this product and that it had a A+ BBB rating,
which I looked up and found to be untrue. He also kept insisting that he would give
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me a free BMW through his company if I signed up and brought a couple of my friends
as well. At this point I was getting irritated and attempted to end the conversation but he
sent me a video of himself speaking about his company and all of its benefits. I told him
I wasn't interested at all and closed the chat, but shortly after I saw my name on the
newsfeed, on a status in which he referred to me as a "Average Hater'. Overall this was
pretty upsetting and unprofessional. I believe this company is trying to scam innocent
people out of their hard earned money.
50036216
BBB AZ Phoenix
California
$37.25
I was looking into starting an online business and was charged for something I
NEVER recieved --- Additional Comments: I want my money back for something I
never received or authorized payment for.
50076251
Vemmma solicits people for money and promisese financial freedom. Their
pyramid scheme is somehow able to bypass FTC regulations or they have found
some legal loophole to allow them to exist. They continually scam thousands of
people, mainly young naive high school students and mislead them into automatic
inventory loading and recruiting. There business model is a masked pyramid
scheme plain and simple. By using their direct sales techniques there's a risk
transfer taking place from the corporation to the individual distributor. This is
fine when the distributor has better information than corporate, like franchises,
but vemma's business model lacks that component altogether. They offload their
risk to to distributors using highly skewed illegal incentives. Furthermore, they
substantiate most of their claims through false celebrity endorsments and partake
in plain advertising fraud. Vemma uses its auto-delivery (requirement of products
to be automatically purchased by their distributors) as their primary revenue
source. Their “product sales” are not true "consumer product sales" ...they are
simply forcing their own distributors to buy an arbitrary amount of product each
month to “qualify” getting paid by Vemma. This is a process commonly referred
to as “frontloading”.Here are a few other indisputable, undeniable facts about
Vemma:- BK Boreyko changed his name from “Benson Boreyko” so that Google
search engines wouldn’t turn up the fact that he lied to parents about being able to
cure their children’s ADHD. He lied about it repeatedly even though there is
documented proof he did this.- Vemma’s exorbitant pricing is not a reflection of its
quality- Vemma affiliates have lied multiple times about their income or current
paid rank. BK Boreyko has full knowledge of this (he can verify his elites’ incomes
if he wants to) yet still brings them on webinars, training calls and allows them to
represent the company.- BK Boreyko wrote a letter in 2006 to the FTC asking
them not to make MLMs verify and make public their customer base. Whether or
not an MLM has a majority customer base is the ONLY WAY they distinguish
themselves from being a pyramid schemes. Yet BK Boreyko (and the DSA)
actively fight any attempt to have their customer base be analyzed or available to
the public (circumstantial evidence says it doesn’t exist).- Well over 90% of
Vemma affiliates will (it has remained consistent for the past few years) make less
than minimum wage. The income is even less considering that Vemma affiliates
are forced to purchase a set amount of product ever month for no good reason
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other than to generate commissions for the top of the pyramid.In short, a pyramid
scheme is a scam in which the vast majority of income comes from
recruitment.That is all.It doesn’t matter if a company- has a product- has notable
sponsors- hasn’t been shut down yet All it has to do is draw the majority of its
income from recruitment and it operates as a pyramid scheme, which is illegal in
the United States because it is inherently deceptive and unsustainable by its very
nature. I ask the FTC to please do something to protect the public by initiating a
thorough investigation into Vemma's illegal existence.
50346765
BBB AZ Phoenix
Delaware
$39.95
I received a packet from Vemma regarding a work at home business which I had 14
days to review and return or my credit card would be billed $39.95. I called the Vemma
representative I was dealing with by the name of Alex K****e and told her I wanted to
return the package and she stated she would email me the return instructions. This was
done before the `14 days was up. I mailed it overnight on 13 Nov 2013 from the post
office. I was guaranteed it would arrive on 14 Nov before 12 noon. That did not happen
and the packet did not arrive back to Vemma until 15 Nov and my credit card was
charged $39.95. In the return email sent to me by Mrs. K****e it stated if the packet
was returned even after the 14 day period that the $39.95 would be credited back to my
card, which it has not. I have written proof with a signature that it was delivered and
who signed for it. I called Ms. K****e and left a message stating that it had been
delivered and who had signed for it and that I would like the $39.95 credited back to my
card. I have called and left messages with Ms. K****e 4 times asking her to call me
back so that we can resolve this issue. Neither she or anyone else has called me back
to even try to resolve this issue. All I want is my $39.95 credited back to my
account as promised in the company's return policy. I have the written and
electronic proof of delivery of the package back to Vemma and have offered this proof
to Mrs. K****e with no response. I --- Additional Comments: Mrs. K****e as
representative of Vemma has the responsibility to abide by the company'return policy.
All I want is the $39.95 credited back to my account and have no further dealings with
this company.
50420862
FTC Call Center
Unknown
$0.00
MAIL: The consumer's anonymous complaint was forwarded to us by the U.S.
Securities and Exchange Commission. They claim that Vemma Nutrition Company
is a pyramid scheme that scams thousands of people into automatic inventory
loading and recruiting and should be shut down.
50488447
BBB AZ Phoenix
Illinois
$372.26
Vemma has Global Pro System advertising for employees to sell their products. The
trainers were inadequate in training and shipped two items to me fed-ex. I returned both
items to Vemma and they refuse to pay the fed-ex shipping costs of $39.63. Vemma
verified by phone that both items were returned. One item was a box of their products,
which my bank account was charged $332.63, when they stated earlier they would only
charge $299.99. They verified by phone to me that they would reimburse my bank
account the $332.63 in 5-7 business days, but that is not acceptable, it should be
reimbursed A.S.A.P. I contacted Vemma about Global Pro System's training program
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being inadequate, they never indicated their would be any charges on my part in
returning these items. Vemma had stated they would reimburse all charges and that
would include the cost of return. --- Additional Comments: Reimbursement of $332.63
Vemma took from my bank account and the $39.63 fed-ex shipping charges for
returning the packages.
50494596
BBB AZ Phoenix
New Jersey
$355.00
To Whom It May Concern,I signed up with Vemma Nutrition Company on 7th of
November as a ?brand partner?. Being a brand partner gives one an opportunity to make
sales and get paid by the company via a compensation plan. I was charged $499.95 plus
shipping for a package called ?silver package? which included: 48 cans of Verve
Energy Drink (8.3-oz. can); 48 cans of Verve Bold Energy Drink (8.3-oz. can); 24 cans
of Verve Zero Sugar Energy Drink (8.3-oz. can); 24 cans of Verve ParTea Energy
Drink (8.3-oz. can); 24 bottles of Verve Energy Shot (2-oz. bottles); 1 Vemma Success
Kit. Vemma Company was supposed to set up a website, so I could sell their products to
customers through this website. Unfortunately, they failed to do so. After numerous
calls (within a period of 2 weeks) to brand partner customer service and empty promises
that everything would be fixed within 48 hours I had no choice but to cancel my
membership and resign. I spoke to customer service rep and I explained my frustration.
I was also reassured that I would be refunded for all unused products. I only used 5
items of the products, totaling $15(based on the Vemma website prices) which left me
with the balance of $484 and some change. They provided me with RMA number
(4641844) and prepaid return shipping labels. I sent the packages back to the warehouse
via FedEx and in a few days I received a notification e-mail from the shipper that the
packages were delivered. Unfortunately, Vemma only refunded me $129.60. Of course,
I called them on December the 2nd and they told me it would take 72 hours to have a
resolution of the issue. So far nothing and I am beginning to believe that they will never
issue a refund for the balance of $355. They did not call me either, although I was told
they would.I would like to emphasize that the whole chain of unfortunate events was
caused by the business not me. Their negligence and lack of communication on their
side, as well as a total failure to deliver forced me to take this action. Needless to
say but a company like Vemma should not act in such dishonest way! I am ready to
provide copies of my invoice, FedEx delivery confirmation e-mail and a copy of my
credit card statement for the partial refund if needed.Sincerely,b(6) --- Additional
Comments: Customer service told me that after subtracting the used products (5 cans,
totaling $15) I would get the balance: $484 and change. So far the company has
refunded me only $129.60. I demand the rest of the refund- $355
50522476
BBB AZ Phoenix
New Jersey
The company tells you its free to start just pay shipping and handling meanwhile you
find out they charge you an additional 39.95 as well as they want you to sell an item
(which they don't tell you that you would be doing until 2 to 3 phone calls later) but that
you have to order it each month which they claim would be free once they tell you how
to so and they also tell you that you need to pay them $200-300 or more to start
with them without even trying the product. They claim its something to make extra
cash for those who need it. Not that I have that kind of extra cash to lay out on hopes. -- Additional Comments: Just to let others know so they are not taken by surprise. I
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just want them to take my credit card information and remove it from their records and
give me any credits I am owed.
43286180
California
Unknown
$0.00
Vemma targets college students by giving them an "opportunity" to make a
little extra money on the side. Essentially they have to pay an upfront fee and then
recruit others to make their money back. You can pay extra to make a cut of what
the people beneath you make. I dont believe they promote selling the product
outside of the distribution network. I was approached to do this, but never even
got any extra information because to me it sounded like a pyramid scheme. They
proceeded to convince some of my friends in college to do this. They wow them
with promises of BMWs and Mercedes Benz. They lease these for the top reps to
make it look like its really lucrative to be a rep. Im just upset because I feel like
theyre victimizing poor college students and making them waste their time and
money hustling other college students to become reps. I really doubt Im the first
person to complain about Vemma. I just dont think theyre a positive presence in
the business community.
North Dakota
My cousin joined the company and it seems like a sophisticated Pyramid Scheme.
She and alot of others do not use the product but they try to get as many people
under them to distribute the product and make money that way.
43422909
Arizona
To whom it may concern, I am sure you have heard of Vemma, a "multi-level
marketing" company, located in Scottsdale, AZ. I do not understand how they are
able to operate as a legal business. I am not familiar with the detailed laws and
regulation that would classify a company as a pyramid scheme however, based on
common sense, it is clear that their underlying operations are fraudulent.
Regarding pyramid schemes, the FBIs website clearly states, "...The real profit is
earned, not by the sale of the product, but by the sale of new distributorships.
Emphasis on selling franchises rather than the product..." This might as well be
Vemmas mission statement. I challenge you to research the company you will
only find information on the recruitment process. If you take away Vemmas
products, their company continues to prosper. More pathetic than their
"products," are the people they recruit. The company preys on high-school and
college students. A few of them end up making six figures, while the majority waste
away their $500 membership fee. White collar crime is so prevalent because
regulators are easily persuaded into believing fiction. If fraud is this easy, I might
as well create my own pyramid scheme. When I am questioned about its
legitimacy, I will claim I am selling intellectual products (such as happiness), and
probably get away with it for decades. While it is likely that this email falls by the
wayside, I would appreciate a response. I just want to know what makes Vemma a
legitimate business. More specifically, I would like to know what loopholes allow
them not to be classified as a pyramid scheme. I appreciate your time. Thank you.
44710044
233
Ohio
In Person
$0.00
This company is a pyramid scheme and that is fact. It is gaining extreme
popularity around where I live in the Cincinnati area. Most of the "distributors"
are male and in their twenties. They prey on high school kids. I had a recruiter
tell me he "doesn't care about the product". My sister was enticed to try it and
failed because she didn't recruit. The revenue this company makes is internally
generated through recruitment and restocking fees for distributors. Their
company motto is "work smart not hard". Some of the top distributors are
making over $20,000 per week. I contacted Alex M****n, one of the leaders in the
company about the business model and he did not respond. It is a classic example
that selling a business opportunity is not a legitimate business opportunity. I
would recommend you take this complaint seriously or else you are overlooking
one of the larger pyramid schemes in the country right now. Thank you. I would
like to hear back from you as well.b(6)
44840100
BBB AZ Phoenix
New Mexico
$82.68
My son, is a member of Vemma and therefore using my credit card to make
purchases. On two occasions vemma has sent an order to him without notifying
him and without his approval and the charge automatically goes to my card
without notification. The first delivery was for $167.51 sent on 5-21-13 and I
returned this package and was credited on 148.18 on my credit card. The last purchase,
June 12,2013, my son made was for $82.68. He did sign up for the auto delivery for
the 6-12-13 purchase and the delivery date was set for the 12th of each month. On
June 21st (9 days after the purchase) another order for the amount of $82.68 was
sent to him and automatically billed to my credit card. My complaint is the auto
delivery. First, the default on the website is ?auto delivery? so if you are not
paying attention you automatically sign up. Even if you unclick the auto delivery,
when you go to the next page, it will recheck itself, so once again you have to
unclick it and if you are not paying attention you will not notice it. From my
perspective this is fraud. If a person wants auto deliver, they need to sign up for it
instead of it being the default. The company is obviously making money off of the
delivery fee because this is not reimbursed when you return the product. --Additional Comments: I would like $19.33 credit to my card-this is the amount that was
not reimbursed on the $167.51 purchase when it was returned.I want $22.39 credited to
my card -this is the amount it cost me to return the products.I want $82.68 credited to
my account due to the fact that no one order anything for the 21st and this was sent
without approval.
46964084
BBB AZ Phoenix
Colorado
$83.00
I placed an order with Vemma in June, that I cancelled 24 hours later by calling
the company. They refused to stop the shipment, even though it was not ready to
ship out of the warehouse. (It didn't ship for another 5-6 days). When they
refused to cancel the shipment, I called FedEx and had them refuse the shipment
while it was in transit. It was returned to Vemma. I received a refund for the
product, but they kept $83 for shipping. They refuse to refund the money. They
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234
have a S&H policy that states that it applies to orders RECEIVED by the customer.
The order never came to my house. --- Additional Comments: Refund of $83.00
Delaware
I am interested in registering a general complaint against Vemma Nutrition Company
over concern for the general public. While I havent been contacted by anyone in the
company, I have seen interactions by the companys brand partners (via social
media) that are cause for concern in the community where I live as well as the rest
of the United States. These interactions include soliciting high school students to
join their company as a brand partner, encouraging college and high school
students to drop out of school to work for Vemma full time and creating hostile
environments between themselves, family and friends. There is fairly significant
evidence that Vemma is operating a product based pyramid scheme. While there
are dozens of companies like this operating out there, I believe that this company is
a far greater threat to our future than other Multi Level Marketing companies due
to the demographic that theyre targeting. Please consider looking further into the
practices this company is using to recruit employees as well as how theyre generating
income. I feel that at the rate this company is expanding, it could cause significant
harm in developing the next generation of leaders in this country. Thank you
47686289
Pennsylvania
In Person
$150.00
Our college freshman daughter was contacted about a "business opportunity."
She was to to invest approximately $500 and would receive Verve energyhealth drinks.
(She personally invested $150 before approaching us about giving her the balance.) She
was also encouraged to get on their automatic replenishment service in order to make
the most money. Her primary objective was really not to sell these drinks but was to
encourage her friends to join this opportunity. The more people she signed up, the
more she would receive back. Little focus was to be placed on actually selling the
drink - they would either "sell themselves" or would be used in the actual
recruiting process of the friends. From everything I heard and from my research
this appears to be a pyramid scheme thinly veiled by having a product. They are
targeting college students with little experience and big dreams. They are also
capitalizing upon the fact that it is easy for these students to go into debt. I urge
you to please investigate this company. Representatives state that this couldnt be a
pyramid scheme because that is illegal.
47876153
BBB AZ Phoenix
Ohio
$159.75
My innocent, naïve, MINOR, 17 year old son was told to give $159.75 to Vemma in
exchange for BMW (soon) and Get Rich Quick LURES, and all he would have to
do is sign up/lure his friends. My son then received a case of Verve drink, but
Never required to sell it (to get any of his $$ back in exchange). He was only told to
have parties with the drink available, LURING his friends with promise of BMW
& get rich quick. I KNEW NOTHING ABOUT ANY OF THIS. I WAS NEVER
NOTIFIED. I only found out about this, as I listened in (unnoticed) as a member of
Vemma came into my home with all the stated above lures. I looked up Vemma
online, & read their 30+pages, noting Vemma cannot solicit 14-17 year olds
47879423
235
WITHOUT WRITTEN PARENTAL CONSENT. Again, I NEVER was asked....I
NEVER GAVE ANY WRITTEN (ANY) CONSENT. My son was Scammed out of
$159.75. He is a 17 year old Minor--KNOWN by Vemma salesperson. My son was
then being encouraged to then lure/sign-up/get money from his (also Minors)
friends. I was told his birth Year was just Easily changed on Online form. --Additional Comments: Minors MUST receive their $$ back = $159.75 immediately.
48006515 BBB AZ Phoenix
Pennsylvania
Supposedly there is company in Scottsdale AZ that is promoting a energy drink called
Vere this company is Vemma in Scottsdale AZ I wish to know if this companyis legit
please notify me by mail b(6) b(6) Butler, PA --- Additional Comments: Please notify
me as soon as possible Thank You
Virginia
$167.43
I joined vemma back in June I think. I was charged $170.00. I got my user id and
password to log into the training site and do my classes. I did that and then as I went
through the training I noticed that Vemma is not for me. I called my sponcer and my
sponcers' sponcer and told them that I did not want to be part of Vemma. Then out of
nowhere I was sent a package that I returned to Vemma. For some reason I was
charged the shipping charge for something that I never asked for however I did get
that refund. The shipping charge was taken out of my refund. After that I get a lot of
phone calls from Vemma, I do not want these calls. My problem now is that Vemma
has taken $167.43 out of my checking account on 08/22/2013. --- Additional
Comments: I want my money back. I do not want anything to do with Vemma. I
want them to stop calling me about vemma. If they are doing so great that is good
just please do it without me. Leave me alone.
BBB AZ Phoenix
Iowa
$333.93
I am looking for a home based business. I came across one on the Glen Beck website,
paid@home.com, a part of Kaption Media, located in Reno, NV. They wanted to
charge me $9.95 for shipping of an information pack. Not a problem. I get an email
stating that I would have a mentor. Following email. Hello b(6),You ordered our
Training Package online. My name is Moses and I'll be your personal mentor, the one
working with and training you how to build your internet business from home. We have
numerous people earning a six figure income, and our business is EXPLODING!I tried
to reach you today by phone and I'm sorry I missed you. It's urgent you call me
TODAY. We need to book our appointment RIGHT AWAY so once you've gone
through the training package, we can see if this will be a fit and get you started! Please
call me IMMEDIATELY at my direct home office number - +1 (718) 564-**** If you
don't reach me, I'm on the other line helping someone else get started. So, be sure to
leave me a message with your name and the best number to reach you including your
area code. With results like these ? I KNOW we can show you how to achieve your
dreams too! Matt Former bank teller earning 6-figures* after just 12 months! Crystal
made $1600* in one week part time after just a few months using this system.
NateFrom recession devastation to earning nearly $6,000* per month from home.I look
48207249
236
forward to talking to you soon! Moses B********e+1 (718) 564-****
mosesbrathwaite@hotmail.com I did some more research and found out about Vemma
Nutrition Company and that they sold vitamin products(4). I already sell the number
one vitamin product line in the world, Nutrilite and was not impressed about the switch.
I finally called Moses tonite and told him I wanted to cancel the order, since it had not
been shipped. Then I go online then tonite, when I am checking my emails., I get an
email from the bank stating that my debit card had been charged $333.93 for an
introductory pack. email followsWells Fargo wellsfargo.comA purchase has been
made over the internet, by phone, or by mail orderA purchase was made over the
internet, by phone, or by mail order with your Wells Fargo® Check Card b(6).If you do
not recognize the transaction(s) below, please call us immediately at 1-800-TO-WELLS
(1-800-869-3557). Phone Bankers are available 24 hours a day, 7 days a week. Please
do not reply to this automated email.Date Transaction Amount Account08/18 CHECK
CRD PURCHASE VEMMA NUTRITION b(6) AZ $1.00* CHECKINGb(6)HECK
CRD PURCHASE VEMMA NUTRITION b(6)AZ $333.93*
CHECKINGb(6)*Transaction pending. The amount shown reflects the transaction
amount sent by the merchant for approval or authorization. The final posted amount
may vary. For internet, phone and mail order transactions, there may be a delay in the
final amount posting to your account, based on w --- Additional Comments: I want
them to have honest advertising, no bait and switch.
New Jersey
This company is soliciting money from high school students ($500) and putting
high pressure sales, and the claim of making alot of money as part of the
enticement. This can not be legal, to get teenaged kids, not even 18 yet, to sell their
product. Not actually selling the product iteself, but getting their friends to buy
into the company for $500 and then turning around and trying to solicit their
friends and classmates to do the same - which is how you make money. It is the
standard ponzi/pyramid scheme. The problem I have is them targeting MINORS
to do their dirty work. Adults know better, kids do not. --- Additional Comments: I
would like the company to pull out of Basking Ridge NJ and stop enticing the High
School kids and to cease any and all operations with my town and any towns
surrounding the immediate area
Georgia
$580.83
This is a multiple issue. My son was presented with a business opportunity, from his
friend to join Vemma, as a 'brand partner' with the potential to 'retire his parents' and
other unrealistic promises. He was given a minor/parent/legal guardian application
form for me to sign to give my son consent for him to become a 'brand Partner' of the
Vemma Nutrition Company. My son is 16. I did not give my consent and I am still
in possession of this application. Without my parental consent on 8/27/13 they set
my son up with a website to market and sell their products, and on 8/28/13 they
withdrew (fraudulently) $580.83 my sons teen checking account. The product they
want my son to 'market' came today via fedex. I refused the shipment and the
product never left the fedex truck. However, I phoned Vemma prior to the
shipping and prior to funds being withdrawn. She said I would have to pay to
have the product shipped back and if they determined that the shipment was
237
damaged they would not refund any of the $580.83. When I explained that my son
was a minor and they did not have my permission to enroll him as a 'brand
partner' she informed me that they had no way of knowing how old he was. --Additional Comments: Full Refund and held accountable for their
unlawful/unethical business practices.
Colorado
$102.00
In June, I contacted and purchased 1 box of BOD-E vanilla protein powder from
Michelle B****s, a brand partner of Vemma (www.vemma.com) for $51 and charged it
to my credit card. In August, I saw another charge of $51 to my debit card and
when I did a search, saw another in July. I contacted the number on my debit
card statement for vemma as that is who the charges were made by. They advised
I was signed up as a brand partner and on an auto deliver program with an
address which was not mine. I was not aware of this. They also advised I needed to
contact Ms Barnes even though the charges were by them, and have her return it to
Vemma in order to refund. She has not responded to my attempts to reach her, and
Vemma has not responded to my additional attempt to get my refund. --- Additional
Comments: $102 refunded to me (total amount for July & August charges as I did not
request the products to be ordered & they were sent to an unkown 3rd party).
BBB AZ Phoenix
Texas
I had joined vemma months ago, then I decided to cancel memebership with them. They
continued emailing me after I had ask them to remove my name from their membership.
I finally got the email situation took care of after emailing and calling the main office a
few times. Now they have been calling me telling me to go to some website because
they are having a webinar or such as that. I have written emails to support twice about
the ongoing calls to me, but have not received any reply from them. I have gotten the
information from my voicemail of the number calling me. Someone named Lisa, her
phone number that my voicemail gave me was 619-784-1035, I have called this number
a few times trying to tell her do not call me! But the calls continue anyway. They have a
chance to optout of calls on their recorded messages by pressing number 8. That is if
you can catch them when they call you with their recorded messages. If I can call the
number above and have a chance to leave a message for her not to call me, why can't
They have an option for me to unsubscribe on the number I called above. Or why can't
she just stop calling me. These calls have been going on for two weeks about 4 times a
week. Once it was a man called and left a message. --- Additional Comments: I want
Vemma to completely remove my name, email and phone number from their company
records. And inform their distributers to stop calling me. I want privacy and peace.
48721095
BBB AZ Phoenix
Texas
$537.78
After purchasing a product, Vemma modified my account in such a way that I
could no longer agree with the terms of the purchase. I called immediately the
next day and attempted to cancel and the company refused to cancel the item even
though the product had not yet shipped. The explained to me that the product
would have to ship first and then be returned in order for the charges to be
refunded. I refused the shipment when it arrived because I had no intention of
48961031
238
paying for return shipping on an item I already attempted to cancel before it
shipped. On 9/17/2013, I discovered that I was only refunded a portion of the
charge. I contacted their customer no-service department about the issue and was
told that they were not going to refund the shipping or return shipping charges.
These are charges that never would have been incurred had they cancelled my
order when I originally requested it. --- Additional Comments: Reverse the charges
of the full amount and honor my original request to cancel the transaction.
New Jersey
$500.00
This company targets college freshman. They get the kids when they are tired and get
them to buy this product to sell to other kids. They send them a kit to start a business
for $530.95. The kids try to cancell and they don't except [accept] the cancellation
on line. They send them the kit and someone else trys to pick it up from the post office.
Then when the kid trys to send the product back they do not honor the moneyback guarantee. My son still does not have his money back. --- Additional
Comments: This companys practices should be looked at! And what are they
actually selling? What a scam.
Louisiana
$338.04
Global pro system name of company. online business responded to this business.
Charge for business was $338.04, this was charged to my visa credit card. this was ok
because i thought it was the charge for this business. a few days later i received a
package with vemma nutrition product ok. I called affiliate of the global pro system and
i asked her what do i owe she told me i paid for the products I did not order these
products they were sent to me without my approval, so i figured i would try them. I
decided to cancel any further envolvement with global pro system everything was
canceled i called vemma to find out if i could get a refund, because the products were
open they told me no refund.vemma has a 30 day money back guarantee if i dont like
the products.i can send them back for a full refund.The problem is that i was not told
that these products would be charged to my visa credit card as to my
understanding this was for the program, plus i didnot order these products I WAS
CHARGED 9.95 for the business shipping and handling i will be glad to send this
back.I canceled this business within 30 days. --- Additional Comments: 338.04
Pennsylvania
$9.95
I was a ***** at a get rich quick scheme from this company and Im worried about
them charging my credit card that they have on file. --- Additional Comments: $9.95
California
$570.95
Vemma received the products back on 11-25-2013 at 8 am. The products were in
original condition due to the fact that I denied the shipment. Vemma shipped the wrong
product and they were aware the product was incorrect and they refused to
change/cancel the shipment. they had over 48 hrs notice that the shipment was
incorrect and they refused to correct the issue. so they billed my debit card for
merchandise that I did even order or want and now they are refusing to issue a
239
refund. I have started a dispute with my bank and need this company to correct their
issue. --- Additional Comments: refund 570.95
Massachusetts
Massachusetts
I believe Vemma Nutrition Company is a Pyramid scheme. I have had many of
their "Brand Partners" attempt to solicit money from me, claiming that they have
a "great business opportunity" and all I have to do is find other "brand partners"
to be put under me to make money. As a part of their business model one does not
actual sell a legitimate product but rather is paid by getting others to "market
their product", and must pay an initial fee to receive their product, which they do
not actual sell. I have seen many fall victim to this scheme and am wondering why
such business practices are allowed to go on.
Ohio
Vemma Nutritional Drink
Social Network
$0.00
As a U.S. citizen, I am very concerned about a company called VEMMA that is based
in Scottsdale, AZ. The CEO and founder of VEMMA is B.K. Boreyko. The purpose
of this letter is to file a complaint about this company with your office. It is my
perception that this company, VEMMA, is run on a pyramid based business.
Furthermore, it is my understanding that any business that is structured in this
manner is a illegal. Unfortunately, my son has been introduced to this company
(about a year ago) and has dropped out of college with the pursuit of getting rich
without having to go to college. The audience and recruitment that VEMMA
targets are high school graduates and enrolled college students. Their website and
social network marketing entices youth to drop out of college and join their
company to earn an unlimited income while bypassing higher education. So, in an
indirect way, VEMMA influences this group of people by advertising that they can
get rich quickly on a high school diploma. Please take the time to visit
http:www.vemma.comopportunityget-paid.cfm and go to the "Opportunity"
section and drop down to "how to get paid" section and view a video that tries to
pursuade and influence youth. In my personal family life, this company has
interfered with my sons desire to complete his college degree. He was in his third
year of college when he dropped out. The basis of VEMMA is a get rich program
that entices young minds to pursue a part time job making an unlimited income
and earning a free car for their efforts. I am a concerned father and my son has
been influenced with this company in a negative way. His mother and I have seen
dramatic change in his behavior and ability to think for himself. As his father, I
am very concerned about the misleading and negative influence that VEMMA has
had with my son. Not only did he drop out of college, but he has been living on the
streets in his car for the past three weeks. My son has been persuaded, by
VEMMAs training and negative influences, to have unrealistic expectations for
earning an income. I believe he is not able to think for himself, yet turns to
VEMMA for guidance over his family. As a safety precaution, his mother and I
are concerned that our son has been brainwashed with this company tactics and
methods. Please accept this letter as filing a complaint with VEMMA.. PS9000:
Vemma Nutritional Drink Other-Other Update: 07/05/2013 Consumer wanted to update
46141815
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his complaint that this energy drink is causing his son to run away and misbehave. His
son is involved with political group, parmerlj UPDATE 7/12/13: The consumer wants
the FTC to labwork on the Vemma. drink. He want to know if there are any drug
in the drink that are not listed on the lable. RFields
42627628
Georgia
Vemma- Young People Revolution
Social Network
$0.00
b(6) of Alpharetta is running a Pyramid Scheme as a mobile business, travelling
around and committing mail fraud, price fixing of products, franchise
churningfraud, and engaging in large-scale pyramid schemes. Under the alias of
"Young People Revolution", this individual travels around and sells his energy
drink partnerships (from Vemma energy drinks) to individuals who become aware
that the income is generated from getting others to sign up and join into the pyramid
at a lower level. I have been harassed with numerous messages, videos, and social
network event invites urging me to "Rise to the top with this individual" and
become "financially independent" by buying into his system at an entry level within
the pyramid, which I have not done and immediately went to the FTC to report it
50437624
Virginia
Vemma/Global Pro Systems
Internet Web Site
$3,100.00
Vemma products are "sold" to the Global Pro Systems business owners (monthly
auto delivery) as the senior business owners try to sell the "business concept" to
other prospective new business owners. The leads can come from several sources:
signs, posters, mflyers, Facebook, Craigslist, surveys, emails, cold calls (possible
interested persons from Kaption Media), and purchased warm leads (Kaption
Media). The startup cost ranges from $80-300 to start with the privilege to be a
"brand partner" offered at $500-2000. The cost of leads ranges from $40 each for
cold calls (possible interested persons from Kaption Media), and purchased warm
leads (Kaption Media) $140 each. Kaption Media has the last say if the lead is good
or bad. But they have your money first. This business fools the opportunist in
human nature to invest in something initially with no guarantee potential to recoop
costs. The rich get richer and the poor stay poor. The business model sucks.
Success is not guaranteed but some hope to recoop costs is expected. I invested
$3100 to earn a total of $14 in a 75 day business attempt. I am angry, sad and
disappointed that a business like Vemma/GPS can exist.
50122667
Texas
Vemma® Nutrition Company
In Person
$0.00
I was approached by friends who I've known since middle school. They told me they
wanted to talk about a business opportunity, and told me I would be perfect for the
business. They told me about Vemma, the process and the rewards and so on. After
politely telling them no they preceded to belittle me. Tell me that attending college
was a waste of time and that I was "doing nothing with your life". All members of
Vemma proceeded to block me on social media sites. While I feel that Vemma has
negatively affected social aspects of my life I feel it is necessary to file a complaint
on the grounds that the business did not approach me about the product itself.
Instead, the calls and personally meetings I had attended were about buying into
the business itself. The meetings did not aim to promote me, as a consumer, to
drink vemma products but to pay for a "builders kit" to become a "brand
partner" to sell the drink as well, which makes it mandatory to buy arbitrary
241
amounts of Vemma product a month. I request that the 70-30 rule be applied in
the investigation of Vemma and that Vemma be acknowledged as a pyramid scheme.
46045678
FTC Online Complaint Assistant (CIS)
Florida
Unknown
In Person
Vemma Corporation are trying to get my
son to pay $ 150.00 to buy 2 cases of Verve a month and he is suppose to recruit people
to be his down link. He makes money the more people he recruits. He has to
continue to buy $ 150.00 a month two cases. I am trying to find out if complaints
or legal actions have been taken on this company. It sure seems like a pyramid
scheme to me. Please let me know if there has been complaints or legal action against
Vemma Corporation of Scottsdale, Arizona or the guy that owns Vemma B K Boreyko.
Thank
you
for
your
attention
to
this
matter.
b(6)
Wake Up Now:
Wake Up America
Pennsylvania
49851591
Wake Up Now
EMAIL: Are there any know
complaints with Wake Up Now and is the company legitimate?
49894625
Wake Up Now
EMAIL: I am in a company called
Wake Up Now. I want to make sure this company is legit.
46223206
Maryland
Wake Up Now
Internet Web Site
$99.00
Complaint
Description:Wake Up Now Claims that it provides a person with multiple avenues of
Exclusive savings When Infact you can find all Products Online some for Free. I
became a member of wake up now less than 15 days ago to find that they not only
misrepresented their "exclusive" product but that I could find the majority of
their products online for free! Also, When I signed up they said that I would be
able to earn recruit three people and my business ($100/month) would be free...
only to find out that this isn't true at all; in addition to the three(IBO(members)
You must also bring on 7 customers. Also They Claim That If you recruit 12
people you will receive $600/month residual income but that is untrue also, they
require a 100 dollar monthly fee. In-spite of that fact they plaster ads all over the
internet that you can really earn $600/month or be in the "600 club" Lastly, I
called to ask for a refund and I was told that they currently changed their refund
policy to 8 days and that I was "too late" though I was told by a representatives
that I had 30 days. There have been multiple lies and misrepresentations. I have a
few friends in the business also that Want out but cannot receive their refunds.
Your Desired Resolution:I Require A Refund In addition to a Refund Forwarded to my
two Partners b(6) and b(6) Who Will Vouch For This. I honestly should ask for more
considering I have valid reason to sue but for now a refund will suffice
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48573616
New York
Wake Up Now
Social Network
I noticed a friend on facebook trying to recruit members to a new MLM company they
just joined called "Wake Up Now." Something didn't feel right about their posts so I
decided to do my own research. After not being able to find any info on "Wake Up
Now", other then their own website and a number of youtube videos and blogs
from members claiming "it's not a scam" (which just seems even more suspect in
my opinion), I started doing general research on MLMs and Network Marketing.
From that research, I believe "Wake Up Now" bares all the hallmark "red flags"
of a product-based pyramid scheme that relies on recruiting members into chainselling. The "products" that they allegedly "sell" are merely a bundle of discounts,
coupons, and tax software that can simply be searched for and purchased individually
on the internet by anyone without having to sign up and pay their monthly fee ($24.95
up to $99.95). I contacted Jon M. Taylor (MBA, Ph.D., President, Consumer Awareness
Institute) and asked him to take a look at the "Wake Up Now" website. Here is a portion
of his reply (I ran out of characters to post the whole email):"Thank you for writing. I
believe you have come to the right place for information. Regarding Wake Up Now –
Their products or services may be good, but that is not the key issue. Get their
compensation plan and run it through the “5-step do-it-yourself MLM evaluation” on
my web site at – www.mlm-thetruth.com I did the analysis, and the answer is quite
obvious. You should soon find it listed at the end of the 5-step evaluation. At the bottom
of the page for each step is background information that is well worth reading to better
understand the reasons for each specific “red flag.” Also, be sure to read the other
reports on my website, which will help you understand the inherent flaws in all endless
chain recruitment systems. They report on thousands of pages of research and feedback
from all over the world – and are well worth reading to protect yourself and your loved
ones."The rest of Jon's email explains the product-based pyramid scheme furthur and
warns that I should avoid "Wake Up Now. "I believe "Wake Up Now" is using
deceptive practices to prey upon people who are suffering in our current economic
crisis, and luring them into a flawed business model, where only the 1% at the top
of the pyramid has any chance of making any income or profit. Please investigate
"Wake Up Now" for fraudulent and deceptive claims. Thank You.
49591432
Wake Up Now
EMAIL: Hello, I wanted to inquire about a company by the name of " Wake Up Now"
based out of Orem,Utah. I would simply like to know if this company is fraudulent
or an "pyramid scheme", are they legal ? have they broken any laws ? What do i
need to know about this company?
49600146
Wake Up Now
Unknown
$5000.00
EMAIL: I have been trying to get resolution for an issue for 30 days. I have been trying
to bring good business to Wakeupnow but no one will assist. Your system is totally
costing me business. I had to go 30 days with out access to my back office because of a
system glitch I was patient and waited for it to be fix. Secondly your servers kept
going down and I have paid $5,000 in advertising and people could not sign up. I
lost money because of your servers. I'm trying to be positive and work through the
issues with you but no one has responded or even contacted me. I own multiple
243
business and would like promote this program. I have a history of doing good business
and helping company grow that offer honest legitimate opportunities. Wakeupnow
seem not to care or assist their business partners. I have reached out to have a
current issue fixed no one has responded. Because your system does not function my
organization is totally messed up and its because of your system. Duplicate profiles are
being created and people I have not placed correctly. There should only be 3 Ibos under
me not 5 this problem was cause by your servers and me not being able to access my
back office. - Consumer requested additional fulfillment.
51636197
Kentucky
Wake Up Now
I am concerned about this site because my granddaughter has been convinced to invest
in this company. She paid $100.00, and in return she received coupons, and was told
she had to recruit three persons, and those three persons had to recruit three persons,
and then she would receive $600.00 a month, until then she would need to pay $100.00
a month. My granddaughter is very young and naive. I believe this company to be a
pyramid scheme, and would like it to be dealt with accordingly if it is an illegal
organization taking advantage of young unsuspecting individuals. thank you --Resolution: Resolution-REFERRAL --- Status: Closed --- Estimated Savings: 0.00 --Actual Savings: 0.00 --- WAG Resolution Date: 9/13/2013 1:29:03 PM
46539113
Utah
Wake Up Now LLC.
$0.00
This company is representing itself as a multi-level marketing business. They are a
service and travel service based business that are using recruiting tactics out of line
with anti-pyramid laws. There is no product or service actually available to an
end consumer without the income opportunity attached to it. All enrollees are titled
IBOs. Furthermore new groups associated with the company in Utah are using
income claims, enticements and projected income earnings based on the number of
people recruited and not on services sold. A business like this is an immediate
threat to the wellbeing of direct sales companies that strive to provide great
products to the end consumer in the market place and provide long term
opportunity to their representatives. Former representatives of world travel
ventures and zeek rewards have moved to the business of wake up now and are
teaching and using tactics similar to that of which got those businesses in trouble.
Young consumers are flocking by the masses to participate in this program and it
is not being sold as a foundation for long term home based business success, but
instead as a get rich quick program. Top IBO in the company Bryan Robert has
been recruiting saying that he earned 14,000 dollars in just two weeks and you
should get in with no explanation of the sweatheart deal that he was paid under the
table from the company to bring his former data base of reps from his former,
legitimate, direct sales company, over to Wake Up Now LLC. Income claims in
public venues are relative to just GET three to buy and you pay no more. Get 12
to buy and you have a lifetime residual of $600 dollars per month. These are being
sold with no disclaimer of individual results varying or with the actual promotion
of the good and service actually offered.
244
49958859
Ontario, Canada
Wake
Up Now, Inc.
Is WUN good business? check with your answer --- Additional Comments: I wonder
that WUN is good business or what?
50105704
Pennsylvania
Wake Up Now, Inc.
Missing Customer Service on the phone, disabled live chat, ghost email support. There
is no customer service for anyone. I am an IBO for WakeUpNow. I couldn't find my
password. I went through the website's 'forgot my password' feature and the email was
never sent. So, I tried my luck calling Customer service. First, the phone get
hanging up on me. I used a house phone so I know I didn't drop the call. Secondly,
when I was able to hear a message, I was left on hold for 45 minutes. I sent two to three
emails to the support site and received no response. I am so fed up. How am I
supposed to recruit people with integrity to a business that doesn't help its
associates? With all of my frustration, I want to cancel my membership. I do not want
to be charged another month for the service. Taxbot is free on the iphone anyway, and
the financial software and language software did not assist me either. I love MLMs and
I am going back to my other one. --- Additional Comments: I simply want my account
cancelled. I do not want another bill from this company.
50105705
California
Wake Up Now, Inc.
I have cancelled my membership 2 weeks ago but they still charged my bank the
monthly fee. They should refund my bank and never charge me again.ID# b(6)
b(6).wakeupnow.com I signed up on the last couple of days of Oct 2013 to become a
vendor member and cancelled right away 2 weeks ago because my father has passed
away I don't have time to recruit more members. They still charged me the monthly
fee this end of November. I requested for a refund and customer service said that
they can't due to their policy. I don't remember signing an agreement knowing
about whatever policy they are talking about. Please cancel my account, refund my
money and never charge my bank again. Thanks. --- Additional Comments: Refund my
money by sending me a refund check amounting to $99.95 to b(6) Hayward, CA b(6)
50427100
Maryland
Wake Up Now, Inc.
Have tried calling Wakeupnow and it would go to a busy tone immediately and hangup.
Livechat also down. If I get charged Ill dispute the issue. I want to cancel my
membership with Wakeupnow. There is no assistance on how to cancel this
membership. I took off auto pay today 12/5/2013 way before the 14th, when they pull
the money out. I have tried calling, it states 'Please hold while our representatives
are on the phone with other customers'. It plays music and than goes to a busy
tone in which I had to hang up. Furthermore, the livechat is also down. If you
look on the Internet on how to cancel as we did you'll read the same things. In addition,
I deleted my card on the profile and I took off autopay. I want my MEMBERSHIP
cancelled and ALL my money left alone from now on. They are company is just for
money of the $99.95 Wakeupnow Platinum Package. Again, I took off auto pay way
before the 14th day of the month when they are suppose to pull the money. I don't want
anything to with this company after they have cancelled my membership and no more
245
money will be leaving. --- Additional Comments: I want my membership cancelled and
for me not owe any money.
50427140
New Jersey
Wake Up Now, Inc.
I was promised a refund for charges that should have not been made. I NOT
ONLY sent in the refund form and spoke with many, but no one helps. On
Nov.18.13 i spoke with a representative over the phone for charges that should not have
been there. (3) monthly subscriptions on which my card was on. I not only made
sure all the auto-pay was off but i also had a phone rep make sure too. After the rep
came to the conclusion i was able to get a full refund because they charges were
charged on that same day (within the 3 day window) i sent the refund form the next day
on NOV.19.13. Its now 12.6.13 and I have not heard anything from them after
sending multiple emails, calling many times, and going on the live chat --Additional Comments: I want my full refund in which i was told I'm able to get.
50645821
Missouri
Wake Up Now, Inc.
under an existing email/acct, another acct was created with a misspelling of the last
name and fees deducted.The original acct was created including an e-mail and name. A
start-up fee of 99.95 was charged on 10-7-13 to become a member. Two months later
(12-20-13), another start-up fee was charged for a new membership under the same email but with a slight misspelling of the original membership last name. Unlike the
original acct in which welcome e-mails were sent, acct information shared, withddraw
information provided, etc, the second acct did not receive such notices. On 12-30-13 I
contacted the company regarding the additional charges. I was informed that another
acct (different acct numbers) had been set up under the original e-mail but with a slight
misspelling of the last name. WakeUp Now agreed to refund the second acct. Although
the company resolved the issue, their practices from the beginning have been
predatory. One of their 'members' contacted my then 15 yr old daughter via
facebook, and promised her monthly income, etc simply for joining. In an attempt
to teach my daughter that it takes work to make money, I allowed the membership with
the understanding that it was a one-time fee. Once a member, her facebook supporter
b(6) suddenly wasn't so supportive. The promises made never materialized. When
asked about them, Mr. b(6) responded, 'this isn't a lottery ticket'. To date, no money has
been earned. Although the company has recently changed their policies concerning
minimum age requirements, I still question how the second acct was created using
the first acct's e-mail with no notification sent out unlike when the first acct was
established. --- Additional Comments: I have requested and have been informed that
the second membership fee will be credited back to my bank acct within 5 business
days.
50732022
Nebraska
Wake Up Now, Inc.
WakeUpNow double billed me. I contacted them soon after discovering the
duplicate charge and I am still waiting refund a month later. I was billed on
11/12/2013 for my regular monthly bill and then again on 11/20/2013. I contacted
support on 11/22/2013 and was to there had been a computer glitch that caused this and
they would get it refunded right away. I have since contacted them multiple times. I
am currently being told, they apologize and they will escalate my case again. In
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addition, I have discovered their support is a separate company with no authority
or power whatsoever. I will be requesting a chargeback from my credit card company.
--- Additional Comments: Fix their business practices and software or be shut down.
Business is not safe to work with as an Independent Business Owner or customer if
they are double charging and then taking 30 days and more to even refund charges
which are caused by their own faulty software.
49262365
Arizona
Wake Up Now, Inc.
I cancelled my membership with Wake Up Now in May of this year. June, July
and August I was still debited in the amount of $100.00 per month. I chose not to
renew my membership in May of 2013. The person who signed me up called when he
noticed I had not enrolled for the month. He asked me to call to ensure we are no longer
debited. I placed this phone call in May 2013. I was ensured my membership was
cancelled. However, in June my account was debited again. I called 3 times in the
month of June with a promise of a return call from a manager. In July my account was
debited again. I finally spoke with a manager who ensured yet again
themembership was cancelled. I was also told a manager would call me back to
discuss crediting my account the $200 for the unauthorized debits. August 15th,
2013 I received a third unauthorized debit. The person who signed me up called the
company with me on 3 way. He asked that the matter please be handled because this is
not how I should be treated. He explained that I followed all of the proper procedures
and have requested to cut ties with the company on numerous occasions. I was then told
there were no records of my phone calls or messages. Again, I was ensured a phone
call from a manager within 48 hours. It is now 6 days later and I have heard
nothing from the company. The number I have called every single time is 801-3732600. I have cancelled my debit card with Chase. They gave me a temporary credit for
$100 while I am handling the dispute. However they will take the credit back whether
Wake Up Now does what is right or not. I have many friends still involved with the
business and have chosen not to tell others of my experience. I am a business man
and do not wish to tarnish their name. However, I believe business should be handled
with fairness and timeliness. All I am asking for is the $300 that should not have been
debited from my account. --- Additional Comments: I am asking the company to do
what is fair. They may claim their records do not show my calls or messages.
However, they can easily see I have not used their services since April of 2013. I am
not asking for a refund for May, as I did not call until then to cancel their sevices. I
am simply asking for a total refund of $300 for June, July and August. Thank you.
49262366
Virginia
Wake Up Now, Inc.
I purchased the Vacation Club and did not receive the service. My credit card was
charged and the company has refused to give me what I paid for.9-9-13 My Wake
Up Now account number is b(6). I was lied to by a white racist female in customer
support who stated that she fixed the issue and said I can call the Vacation Club back to
use the service. I called back and gave them my id number b(6)and was not in the
system.9-10-13 The white female from Wake Up Now customer support sent my calls
to voice-mail.9-11-13 Called the Vacation Club to see if I was in the system and was
still not in there. --- Additional Comments: Refund because my credit card was charged
$100 on 9/4/13. I have not been able to use the service.
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49262367
New York
Wake Up Now, Inc.
Called in August; was told July charges cancelled and monthly charges terminated; no
credit posted and charged again; company phone # not working! 7/1/13 charged 99.95
on credit card bill; 8/1/13 charged 99.95.Called 8/12/13 to request cancellation and
Bruno stated, it was done! Still being charged. Called company phone number a
dozen times and operator message says not in service, technical help says mailbox
full; cannot get through to a person?! --- Additional Comments: cancel membership
and refund all charges as credit to my credit card.
49262368
Oregon
Wake Up Now, Inc. [Take a deep breath before you read this one!]
Jason D****y cursed and raised his voice and called my father a liar. and then
proceeded to call numerous times in a 30 minute period waking household Jason
D****y of wakeupnow.com as i know him called after roughly 9PM pst and
Called my father a liar and began to get belligerent until my father picked up the
phone and he began to raise his voice which by now had woken me, a disabled
veteran with documented severe pain and sleep disorders. He began to raise the ire
of my father to better his standing, my father calmly requested him to call him the
next day when he had calmed down and he did so multiple times with multiple
different calls at this point it began to be harassment when he would call and not
leave a message and call till we picked up he repeatedly called and i finally picked
up to tell him i will report him and his company to the BBB for harassment which
he then called another 3 times till i picked up the phone and tried to work with him
by this time we were approaching over 12 calls in under 30 minutes. he bagan to
get belligerent and defensive when i questioned him about a time when he called
again around 10PM to harangue my father and he stated and im paraphrasing 'Im
Canadian, i already am drunk and stoned.' when i got on the phone questioning his
legitimacy because of the Scammers out there in the world and me already being a
victim of a scam just looking out for my 55 year old father. he began to get upset
and began to remove my father from his business and threaten my father with
lawsuits if he used a link that he pays a monthly amount for and call my father a
liar and tried to drag his name through the mud, Jason began to get belligerant
and he raised my ire and i lost my cool because he promised my father riches and
dreams and never took the time to properly train him and in this he took what was
seeming to be the first night of promising sleep in over 3 months to me which is the
cause of my back and neck pain thank to my father resupporting my existing bed.
my father worked himself to the bone since january of this year studying and
doing what he thought jason wanted and was telling him to do and all the while
frustrating and aging my father because he dreaded the late night phone calls from
Jason D****y that could last and late as 12am pst because he didnt know what
jason he was going to get and always keeping me up through his yell sessions at my
father that made my father start second guessing himself in my opinion. i myself
got 3 Different Jasons in less than 5 minutes and that was unsettleing and not
professional when he began to speak he would jump around and try to talk circles.
i can not sleep because i am afraid that when i do Jason Will Call and Keep me up
all night again so now my bed is no longer comfortable to me. --- Additional
Comments: i am seeking a monetary settlement to pay for a sleep number bed as
well as a formal apology to my father and I by the CEO of wakeupnow i do not
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wish the termination of Jason D****y i just want to make sure that it is not okay to
insult not only a man but a veteran of The U.S. Military and his father and that to
call someone who works for you a liar when you dont take the time to train them is
bad for buisiness. The sleep number with all the features i require was a total of
$8,000.00 and $2,000.00 for the special sheets and pillows needed for the bed.
49262369 BBB UT Salt Lake City
California
Wake Up Now, Inc.
http://www.youtube.com/watch?v=dtbMF3p8vew
People are just paying for discounts that can be found all over the internet. They're
just bundled up here. Please just watch this video. It contains EVERY detail about my
complaint:http://www.youtube.com/watch?v=dtbMF3p8vew People are just paying
for discounts that can be found all over the internet. They're just bundled up as a
'software', and if you watch the youtube video, it explains every reason why the
company is taking advantage of people. for example, the at&t discount isn't even
available to non-employees. Please just watch the video. --- Additional Comments: I
just want this company to stop tricking people into paying for discounts that they
can easy search for on the internet.
49262370
New York
Wake Up Now, Inc.
ordered shoes, made payment, did not receive shoes. Made multiple unanswered
requests for refund from seller claiming he represented this organization. purchased one
pair LeBron 10 sneakers from b(6), via instagram. individual cited membership w this
organization. Funds transferred via paypal 5/2/13. no goods, no refund after many
requests and text messages with seller. He claims he has not received his money.
Paypal transaction # b(6) confirms payment received by him. --- Additional Comments:
full Paypal refund of $180.00
49262372
New York
Wake Up Now, Inc.
Failure to refund 100% of my membershipI want to file a claim against a company
called wake up now. I enrolled in the company on August 15th for $99.95 and found
that I was not able to commit to their services so I called to get some termination papers
emailed to me. When I spoke to their customer service representative they advised
me to fax it back to them the same day because 100 percent refunds are given
within 0-3 business days. After I faxed the company the termination paperwork I
immediately tried to call to verify. I called several times with each call maxing out
and disconnecting after 15 minutes. When I called the following day, now the
fourth day, I was informed that they did not receive it. I explained to them my
situation and was told to take a picture and email it to them showing that I sent it to
them successfully on August 19th. After I send them to the email, I spoke with a
supervisor who review my case and said that someone higher than him reviewed it and
made the determination that it was over the 3 day period. When I send him the same
fax he insisted that he would return my phone call with a decision and he too did not do
it. I get an email stating that I would receive 75% ($74.95) of my refund. I gave them
concrete evidence that I did my part and they fail on their end. Every time I call
they give the same song and dance. --- Additional Comments: They refunded $74.95.
I would like my remaining $25.00 refunded back into my account.
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49262373
Virginia
Wake Up Now, Inc.
I requested a refund, but was told I couldn't get one because I exceeded the 7 day
grace period. Which isn't stated clearly anywhere when you join.When I requested a
refund I was told that I had exceeded the 7 day grace period. No where is it stated
clearly about their refund policy. And no where clearly is it stated when you signup that
there is a 7 day grace period or 7 day trial. My first purchase date was: Aug. 14th, 2013
Order Number: b(6) I had called to cancel and get a refund for this account weeks
later. If a company is going to have such a short grace period it should be clearly stated
when you purchase the product or have clear access to such information. Of which
neither are provided. --- Additional Comments: I am requesting a full refund for the
$99.00 membership enrollment fee, based upon the knowledge that Wake Up Now
does not clearly provide refund information or clearly stated that the membership
has only a 7 day grace period.
49262374
Pennsylvania
Wake Up Now, Inc.
Aggressive and interrogating sales practice Eric T****r and Gregory P******l
and their downline are using foul language, making income claims and trying to
bully people to join wake up now. Wake Up Now needs to tighten up their
Compliance department and really begin to monitor the social media accts of the field
representatives. I can supply photos for proof but there is no way to attach that I see --Additional Comments: Expecting WUN to tighten compliance on the team of Eric
T****r. There upline Robyn M*****l is very aware of the practices and I personally
believe she encourages it.
49262375
Maryland
Wake Up Now, Inc.
Wake Up Now Claims that it provides a person with multiple avenues of Exclusive
savings When Infact you can find all Products Online some for Free. I became a
member of wake up now less than 15 days ago to find that they not only
misrepresented their 'exclusive' product but that I could find the majority of their
products online for free! Also, When I signed up they said that I would be able to
earn recruit three people and my business ($100/month) would be free... only to
find out that this isn't true at all; in addition to the three (IBOmembers) You must
also bring on 7 customers. Also They Claim That If you recruit 12 people you will
receive $600/month residual income but that is untrue also, they require a 100
dollar monthly fee. In-spite of that fact they plaster ads all over the internet that you
can really earn $600/month or be in the '600 club' Lastly, I called to ask for a refund
and I was told that they currently changed their refund policy to 8 days and that I
was 'too late' though I was told by a representatives that I had 30 days. There have
been multiple lies and misrepresentations. I have a few friends in the business also
that Want out but cannot receive their refunds. --- Additional Comments: I Require
A Refund In addition to a Refund Forwarded to my two Partners b(6) and b(6) Who
Will Vouch For This. I honestly should ask for more considering I have valid reason to
sue but for now a refund will suffice
49262376
New Jersey
Wake Up Now, Inc.
Company declined refund that was promised by there representative who never
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mentioned cancel needed within 3 to 5 days after signup. I signed up on 7/25/13 for
business opportunity under Jeff M***s who had Jerry F****r (rep for co) explain
opportunity on a webex and he never mentioned cancellation request needed by 3rd
day for refund. I received my first contact from company on 7/28/13 indicating I need to
signup for there protect product. At this time I still have not received any policy
procedures or paperwork. I replied to that email requesting to cancel my account and
refund my $99.95 payment on 7/28/13. I received no response so I sent email to Jeff
Mill's office on 8/5/13 and his assistant Beverly wrote back advising she forward
email on to company for refund and spoke to them and they told her they would
reach out to me. They did not. I called the only support number I could find which I
took from my Visa credit card charge. I spoke to rep at company on 8/22/13 who
forward me cx form and refund request instructing to send him email showing I
requested with in the time frame (3 to 5 days) he told me on phone that he will review.
Then I received this email on 8/23/13 from support: Your refund request has been
processed in regard to your WakeUpNow account. No refund was issued due to our
refund policy detailed insection 8.1 of the policies and procedures. Attached is a copy of
ourpolicies and procedures for your convenience. If you have anyquestionsplease
contact us.Thank you,WakeUpNow Support That was the first time I had seen or
read there procedures. I sent repeated emails requesting that I at least get the
75% refund for 5 day notice and they just retuned my emails with no reply or
response until I told them I was going to report them to the BBB. They said, 'sorry
you feel that way'. I have never heard from them again. --- Additional Comments: I
request a full refund of $99.95 as I was mislead from there representative regarding
the business opportunity and never advised of the actual cx, refund procedures.
49262377
Louisiana
Wake Up Now, Inc.
Failure to refund 100% of my membership. Customer service representative lied to
me on the phone and told me my credit card would be refunded. This is the most
ridiculous refund policy and customer service experience I have ever had! I simply
wanted my $99.95 back. I joined WakeUpNow on August 31, 2013 (account # b(6)).
On Sept. 2, 2013 I decided the program wasn't for me. I requested a refund by email at
first. It took them a long time to respond to my email. When they finally did respond,
the email they sent me didn't address my request for a refund, but referred to how to
become a member. After I sent a few more emails they finally told me I had to call to
request a refund. After calling (several times because it's very difficult to even get a
rep on the phone) to request a refund the representative I spoke with told me he
would email me a membership termination form. He told me after I fill it out and
return it by email or fax my credit card ending in XXXX would be refunded. I
filled it out and emailed it back within minutes of the phone call. I then sent an
email to verify they received it. They never replied back. I kept sending emails
and finally several days later they told me they couldn't refund my credit card
because I didn't fill out a refund request form (which I wasn't told about or sent a
copy of by email). Had the representative sent it with the membership termination
form I would have filled it out at the same time and emailed it back at the same
time as the membership termination form. (My email history shows I never received
it.) As far as I knew from what the representative on the phone told me, I would be
getting my money refunded to my credit card ending in XXXX. It is apparent this
company does not like to give refunds and will do whatever they can do to avoid
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giving refunds. If a customer is not safisfied with a product or service they shouldn't
have to go through all this trouble. It should be as simple as sending an email saying I
want my money back with a reason as to why and that should be the end of it. I simply
want my $99.95 back. --- Additional Comments: This is the most ridiculous refund
policy and customer service experience I have ever had! I simply wanted my
$99.95 back.
49262379
Texas
Wake Up Now, Inc.
This company was suppose to be refund my money by 75%. They wouldn't not
listen. I enroll on August 16th 2013. I spoke with customer service department and they
say if I will fill out the termination form and refund request form. I would get my 75%
back. And they lie to me. Which is very bad. So I ask for my money back. I want it
back. --- Additional Comments: I just want money back by 75%.
49262380
Louisiana
Wake Up Now, Inc.
Company has not called me back for weeks regarding a refund for the cost of unused
and completely useless membership active for under a month. On July 18, 2013, I
purchased a membership with Wake Up Now for $99.95 for a one month term, under
the impression that it was a program designed to save people money. Over the course
of the next few weeks it became obvious that this was just a money making scheme,
cheating people out of their hard earned money, with little to no benefits to the
purchaser. On August 14, 2013, I called to cancel the membership and request a refund
for the unused and useless 'services'. At this time, the representative informed me
that they would not do a refund. Frustrated, I hung up and after growing more
and more upset that this company is trying to cheat people out of their money in
such a dishonest way, I called back. I spoke to another representative names Matt
Stobdard, who gave me the same response regarding a refund. I asked to speak to his
supervisor and he informed me that his supervisor was 'busy'. He promised that he
would give him the message to call me back as soon as possible to resolve the issue
which would be NO LATER than the next day. I patiently waited to receive a call back
and never heard from the supervisor to date (8/28/13). On August 25, 2013, I sent an email to Wake Up Now, informing that if I did not receive a call back that I would
proceed to file a BBB report in my next attempt to resolve the issue. --- Additional
Comments: All I am asking is for a refund for a so-called 'service' that I didn't get any
service or benefit out of.
49441043
Florida
Wake Up Now, Inc.
I signed up on Sun, 8/18 and emailed in term form on 8/21. Policy states 3 business
days for 100% refund. Co denied refund and will not reply anymore.I signed up for
WUN on Sunday 8/18. I called in and spoke with someone that said if i canceled on the
21st I would receive a full refund and was told I could email in the form. I have email
dates on the 18th activating my account as well as credit card statements. I also have the
dated form and email on the 21st. I tried calling several times and was unable to get
through to anyone, waiting up to 30 minutes on hold and leaving voice messages
without return. I sent in an email on 10/7 about the refund and received a reply on 10/9
that said I did not qualify because I canceled outside the time frame of 7 calendar
252
days. I replied on 10/10 asking for them to review the dates and I attached my
termination form again. I still have not gotten a reply and the hold times have
increased from 25 people to over 35 people. My Account #b(6) and I would be happy
to forward emails if necessary. Thank you --- Additional Comments: I am only seeking
a refund of my money, in the amount of $99.95
49500989
California
Wake Up Now, Inc.
no longer care to be billed
for services.can find no other way to discontinue services that are of NO use to me.
--- Additional Comments: NO SETTLEMENT REQUESTED!
49635850
Maryland
Wake Up
Now, Inc.
Customer Service sucks no reply by email or phone! Several days later still haven't
received a refund or response. I started my membership with wake up now October 13th
2013. IBO #b(6). On Tuesday October 15th I called the wake up now customer
service line and was told I was caller number 27 and a representative will be with
me shortly. I spent an hour and 45 mins on hold only to get up to caller number 20.
After that I decided to give in and leave a message like the prompt repeatedly
requested throughout the almost 2 hour long hold and no one has gotten back to
me. I also sent an email to customer service through the leave a message section while
the live chat was disabled that same day and still no follow up on my refund. Im
starting to think this company purposely makes it hard for people to get in contact
with them so you will eventually give up or forget about your refund. Any reputable
company has strong customer service and would never let this go on this long. The
page explaining the refund dates and amounts is disabled. Shady! --- Additional
Comments: I would like the full refund of $99.95 credited to the card the membership
was purchased with following the the wake up now terms of 100% Refund if the
request was made within 0-3 business days. I have been unable to contact wake up
now successfully within that window which is at the fault of the company.
49640238
Colorado
Wake Up Now, Inc.
I was asked to pay $200.00 for a home bass program and when I found out what it was,
I couldn't get my money back. I was not told everything up front I was trying to
find work I could do from home since, I am unemployed. I was referred to a
scholarship program, and the guy that called me was Jake S**** and he told me I
had to pay $200.00 up front to get started. That was on August 28th. I didn't find
out what the program was until I spoke with Eric T*****n on September 3rd.
This was a pyramid program where you have to get other people involved in order
to make money. Once I found this out I realized this was not for me and I contacted
Eric Tollman and told him that and I wanted my money back. I was told I couldn't get
my money back because too much time had passed between the dates of August 28th
and September 4th. If I had been told by Jake S**** on August 28th what this job
was I would have declined at that time but, Jake made me wait for Eric T*****n
to call me on September 3rd so, I wouldn't have the chance to ask for a refund. I
feel like I have been scammed out of my money and I would like to get it back.
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Thank you very much!b(6) --- Additional Comments: I'm only wanting the amount of
money I put out which is $200.00.Thank you!
49673046
South Carolina
Wake Up Now, Inc.
They took money out of my banking account after I had cancelled my subscription
and removed my banking information. I had agreed to give Wake Up Now a shot and
kept it for 2 months, this month, I did not have the extra money to pay so I decided to
cancel my subscription. I did and removed my banking information before the
scheduled date for it to come out again, I checked my bank account this weekend and
the monthly fee is being taken out of my account. I did not authorize this to come
out again, as I had cancelled all my banking information. I do not understand why
they took out the money when it should have been cancelled. This is an
unauthorized charge. Period.. --- Additional Comments: I want the $99.95 they took
out of my account put back into my bank account and I want them to cancel this
subscription and remove my banking information from their files completely... I
want this done asap!!!!!!!
49763532
Michigan
Wake Up Now, Inc.
Rude service and hung up on me while I'm try to resolves with them. I called to
WUN custom service to request a forms to remove 3 person off my groups and it asked
for my the four last digits of socials number and i answered it and said it wasn't
match. As I reviewed carefully and Answer the same thing and it wasn't correct
and hunt [hung] up on me that's instant and I called them back and done same
thing three time in rows...wasted hour on waiting for next call line... Now I felt that
I demand to refund because of rude service and refuse cooperate to correctly
informations --- Additional Comments: I paid hundred of dollar to be independent
business owner and service is being rude...now I don't want be part with rude
people in WUN.
50032264
California
Wake Up Now, Inc.
Monthly platinum charges continue even though I attempted to remove my credit
card info and requested a refund. I joined on September 16, 2013. Before the first
platinum billing occurred I sent an email to support stating I would be downgrading.
They billed me 99.95 on October 18, 2013 and I called them the same date and
submitted a written refund request #196257. In this written request it states that I did not
want to renew and mentioned the issues with their new hub upgrade that would not
allow me to change the toggle switch to the off position. I asked also that the
recurring platinum order be removed, and to make sure the toggle switch was set to the
off position so that no further billing would occur. Prior to the next billing date in
November I tried to remove my credit card information so that they couldn't bill
me again if they were still having issues with their website. I was billed again on
November 18. I called them on Nov 20 and spoke with Linda who said she would send
me a refund request but she did not, and said she would escalate [execute] my request
for information on the first request as I hadn't heard anything on it. I called back the
next day and talked with a Chris W****r and submitted another written refund request
254
on the Nov 21st #b(6). I just received an email from support stating that my request
was denied per policy 8.1. Here is a paste directly from their website policies and
procedures. SECTION 8 - PRODUCT GUARANTEES, RETURNS AND
INVENTORY REPURCHASE8.1. - Order Cancellation and Satisfaction
GuaranteeFederal and state law requires that IBOs notify their retail customers that they
have three business days (5 business days for Alaska residents. Saturday is a business
day, Sundays and legal holidays are not business days) within which to cancel their
purchase and receive a full refund upon contacting WAKEUPNOW Support
Department to request cancellation. They have continued to bill me even though I
have asked that they stop doing so, and I followed the steps to stop them from
billing me that weren't adhered to. Both of my requests for refund were submitted
within the three day cancellation period after they billed me but yet they denied
my request. --- Additional Comments: two months billing @ 99.95 x 2 = $199.90
51524467
Massachusetts
Wake Up Now, Inc.
I closed my account on 10/29 and stopped authorization for any future changes. They
charged me on 11/12 and refuse to refund this. My account is closed on 10/29. They
charged me on 11/12 erroneously, and refuse to refund it. I submitted the forms
they require and they told me it was denied but wouldn't give me a reason. --Additional Comments: I want to be refunded the $99.95.
51524469
Florida
Wake Up Now, Inc.
I turned the autopay function off on my account but my credit card was billed
anyway, without my authorization. The company has an autopay option where it
will automatically charge a card on file for billing convenience. In early October I
knew my payment was coming due, and that I was unlikely to stay in business with
them, so I turned that option off. I found out about a week later (via my credit
card account statement) that the account had been billed again. I went into my
account and turned autopay off again and tried to to a live chat with customer
service. It was unavailable at that time. When I tried again within the next couple
days and since it was still unavailable I sent an email with the function that came
available when it informed me live chat wasn't currently available and I explained the
problem. After no response for several days I emailed in this fashion again. since then
I emailed them 3 or 4 times to try to get the issue resolved. Today I finally got a
live chat with a representative. He informed me that I only had three days to try to
get a refund. I told him how I found out. I had since gone attempted to turn off autopay
again and removed my card from the account. The representative (Derek B) told me
that autopay was still on and my card information was still on file. He also
informed me that they had not received any of my emails concerning the issue but
that it wasn't their policy to issue refunds following the first three days of the
initial charge. I do believe that the initial charge was an honest mistake as they were
making many changes to their website and had server issues frequently. --- Additional
Comments: All I am asking for is that the company make an honest recompense for
the situation. I require no apologies or special incentives, I ask only that they refund
the unauthorized payment. I avoided this route and filing a dispute with my bank
assuming they were honest people. This is all I have left.
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49433282
New Jersey
Wake Up Now|Be Your Boss Today
I Initiated Contact
$0.00
I found an ad on www.craigslist.org in the Jersey Shore section, under jobs,
category "etc". This ad has been now removed, thankfully. It offered a part/full
time opportunity for mothers needing extra income. I am not a mother, but am a
student, looking some extra money for the holidays. When I clicked on the ad, no
information showed up about the company, or job, claiming they had a lot of
"scammers" and "spammers" contacting them. They gave a craigslist e-mail address to
contact. I replied to the ad, giving my name and e-mail address. I was contacted by
AJANAE ***, claiming I could watch her video via HER website,
beyourboss2day.com. While that link worked, it seems it was HER link to sign up and
sell a website www.wakeupnow.com, which ran all the videos and hosted the site. I
researched her site, which asked to me join for various money payouts. It offered to sell
me thier system, with a bunch of pamphlets, letting me know how I, too, can promote
this website. Under the Wake Up Now website, I got entirely the same information, this
time with a posed picture of suit-and-tie "executives" and a general address for the
company under a "contact us" link, not there on Ms. ***'s sight. Amazingly, Ms. ***'s
e-mail address didn't seem registered with the company. You had to get it by going
back to her individual link, where there is a box with an e-mail contact through gmail. I
did not explore much further, click on any of the "sign up" or "register" links, as I knew
from the details on both pages, this appeared to be a very obvious pyramid
scheme, among other possible fraud scams they may be pulling. I wanted the FTC
to be aware that this site is obviously defrauding people, posting ads on multiple
social media boards, with titles meant to catch the eye of people that, in this
economy, are suffering, and genuinely need the money. I think I saw on the ad, no
longer there, but I remember it saying, "If you cannot speak English on the phone,
then all you need is have an interpreter speak for you on the phone." This means
they are also targeting the immigrant population, who may be less aware of
spotting scandalous sites, more likely to misinterpret a non-native language, and
generally less likely to speak out against the fraud, once found out about. Although
I personally did not take part in this scam, I feel it is my duty to constantly track and
inform others when and if I see one. It breaks my heart when I see people who really
need the extra income get destroyed by some one who is taking advantage of them
for nothing but their own personal gain. I hope this report takes another "bad
guy" down, but I know another will pop up. I feel it's everyone's responsibility to
take care of each other, and inform each other, educating and reporting against
crime. And even though it seems like an endless battle, I know once taken down,
some one who needs the cash will be able to keep it, use it for better, be better
aware, and have less hardship. It'll be cash they didn't throw down the drain.
Thank you so much in advance for your help. If you have any other questions, please
feel free to contact me at any time, through any of the options I listed.
47998888
Minnesota
WakeUpNow
Social Network
$0.00
I believe this company to be a classic pyramid scheme with representatives making
claims of financial freedom and residual income, mainly for recruiting new people
for fees of 100$ monthly. According to their own financial disclosure, roughly 99% of
those who join will lose their money through these fees. The product offerings are not
the focus, recruiting new people is.
256
48224909
WakeUpNow
WakeUpNow promotes a $99.00 a month fee for a bundled package of affiliate
services with no unique value added from WakeUpNow. The recruitment process
is highly incentivized by income earnings. Prospective recruits are sold on the "600
club" a $600 a month residual income if you can recruit three people who recruit three
people. Please review this YouTube video created by a best-selling direct-sales
author for an in-depth look on why this company is essentially a pyramid scheme
because it offers no unique product or service and the services they do offer are all
bundled affiliate programs - many that can be had for free. I firmly believe that
this company is operating illegally according to the specifications of what
constitutes as a pyramid scheme. A response to my inquiry is greatly appreciated but
not expected. Thank you.http://www.youtube.com/watch?v=dtbMF3p8vew
48509840
New Hampshire
Wakeupnow
In Person
$100.00
Hello, my name is b(6) and I am writing to inquire on the legitimacy of Wakeupnow. I,
being an Independent Business Owner of Wakeupnow, just want to know if the
company is cooperating with US law and if it is or not a pyramid scheme. I also
want to add they have changed the system in which one does not have to pay $100
to become an IBO and one also has the option to become a customer. Thank you
49277860
Wakeupnow Inc
I Initiated Contact
Wondering if this company is operating legally.
Pennsylvania
$100.00
49692777
Texas
Wakeupnow Inc.
I am deeply concerned that this Wakeupnow Inc. and its website, wakeupnow.com
is a pyramid scheme. I cannot see its products and others. It requires me to sign up in
order to see the products. I refuse to sign up anyway, but the reason I am deeply
concerned is that Deaf and Hard of Hearing people are being targeted by this
company. I fail to see its creditials. It aslo ask for social security numbers. I feel
freaked out by its request. I am asking that this company be investigated. I do not
want repeat of Imperia.Thanks
47252860
Nevada
WakeUpNow, Inc
I Initiated Contact
$0.00
This company is clearly a pyramid scheme disguised as a MLM company.
Supposedly, you are supposed to make money by recruiting others and receiving a
commission on the products that they purchase. These products are, as far as I can
tell, impossible to purchase without becoming a member of the company (which
entails paying monthly dues of up to $100).
47917174
Missouri
WakeUpNow/The Neo Network
$100.00
I am looking for information regarding a multilevel marketing company that I believe
operates out of Provo, Utah called The Neo Network. https:theneonetwork.com
https:www.facebook.comTheNeoNetwork The company is an income opportunity
MLM that appears to me to be very questionable. They are also somehow
257
associated with a product called "Wake Up Now" which is a subscription based web site
purporting to offer the subscriber discount travel and coupons, but the sales focus is
actually recruiting people to recruit more people. The initial cost is $100. They
have used images and catch phrases from the movie The Matrix in their online
marketing. Some of the individuals Ive seen associated with this company are Kris
D**** and Chris S****. We were contacted locally by a recruit of Kris D****. Im
still digging for other names. Do you have any information on the business practices of
Kris Darty? My husband has been sucked into this "opportunity" with promises of
loads of money for little to no work build a downline and let the money roll in. I
really need help figuring out who or what this thing is. Thank you.
49269904
WakeUpNow/The Neo Network
Michigan
WCM777:
48072691 [repeated as 49710684] BBB CA Los Angeles
New York
WCM777
Appears to be a Ponzi Scheme --- Additional Comments: DesiredSettlementID: Other
(requires explanation) Can this be investigated and broadcast so that people do not
get scammed?
48527970
Financial Fraud Enforcement Task Force
WCM777
In Person $0.00
http://www.wcm777.com/ This company is just like another one that was shut down
recently http://www.forbes.com/sites/halahtouryalai/2012/08/17/sec-shuts-down-600million-internet-ponzi-sch eme/ Its exactly the same thing.. and people are investing
10's of thousands of dollars into this deal and of course. Check out the main promoters in
Youtubehttp://www.youtube.com/watch?v=nUZnZxszZ0ghttp://www.youtube.com/wat
ch?v=dymEUe-CdIc
48557838
BBB CA Los Angeles
California
WCM777
Make illegal claims on the presentation. Create a illusion of get rich among the
poor Hispanic population.The company presentation make claims that the
company is part of the World Financial Bank. The bank doesn't exist and are not
registered in USA. They claim that they loan money to most large corporations in
America but no such record Exist. The company claim that you'll have access to
cloud technology that will transform your computer on a super computer. The
website doesn't work. They claim that the CEO and president of the company are
billionaires from China but they records doesn't exist in any record in USA or
China. The representatives keep selling the package encouraging people to buy the
$2,000.00 program and pay in CASH and some representatives said in the
presentation that he have over $500,000.00 in cash at home. --- Additional
Comments: I just would like to have this company investigated before they cause
more damage on the population because what I see on the presentation are
innocent hard workers making sacrifice to invest their money with the illusion that
258
they will be rich and on top of that they will be part of the company when they go
public. The company is not registered to do business in USA.
49710684 [repeat of 48072691 filed in Los Angeles] BBB CA San Jose New York
WCM777
Appears to be a Ponzi Scheme --- Additional Comments: DesiredSettlementID: Other
(requires explanation) Can this be investigated and broadcast so that people do not
get scammed?
49710686 [repeat of claim #48557838 in L.A.]
BBB CA San Jose
California
WCM777
Make illegal claims on the presentation. Create a illusion
of get rich among the poor Hispanic population. The company presentation make claims
that the company is part of the World Financial Bank. The bank doesn't exist and are no
registered in USA.They claim that they loan money to most large corporations in
America but no such record Exist. The company claim that you'll have access to cloud
technology that will transform your computer on a super computer. The website doesn't
work.They claim that the CEO and president of the company are billionaires from
China but they records doesn't exist in any record in USA or China.The representatives
keep selling the package encouraging people to buy the $2,000.00 program and pay in
CASH and some representatives said in the presentation that he have over $500,000.00
in cash at home. --- Additional Comments: I just would like to have this company
investigated before they cause more damage on the population because what I see on
the presentation are innocent hard workers making sacrifice to invest they money with
the illusion that they will be rich and on top of that they will be part of the company
when they go public.The company is not registered to do business in USA.
51597114
BBB CA San Jose
WCM777
Hello I am writing this text because I was very surprised to see that you guys (do not
understand why) classified this enovador company WCM777 with this project, and
several excellent products and people who show their face, like ponzi scheme? ... How
can you guys do this? Please contact the company and CHANGE PLEASE this
classification. Thank you. Paulo C**** --- Additional Comments: DesiredSettlementID:
[request repeated]
48225272
Florida
wcm777 [wcm777]
$0.00
I have been contacted by a rep of wmc777 and i just see the same pattern and concept
of zeeks rewards a company closed by the goverment last year. so I would like to
know your opinion about this new company! i think they are stealing from people
charging them from 2000 to 14000 when they tell them that they do not have
anything to do and that they do not have anything to sell claiming earnings of 70K
in 3 months can you please let me know if this is a legal company? thanks a lot
48248058
California
wcm777.com
In Person
$2000.00
I was offered an investment opportunity where investing $2000 I could make $32 per
day guaranteed for 100 days.Additionally if I recruite people to the program I could
make 20% of their investment.
259
Wealth Masters International:
50102978
California
Wealth Masters International/Infinity Downline
$25,065.00
I was contacted by one of their coaches and convinced me to join their business with a
promise that I will be profitable within 90 days. Several calls were made and finally
convinced me to buy their products as a way of joining their company. Wealth Masters
International has three great products, the M1 that teaches a person how to be wise,
wealthy, and healthy. There are several CDs included in M1 product that the person
needs to listen to. M2 and M3 products are the most expensive products. These products
are exclusive conferences being held in a very expensive places. I purchased all these
products. After I joined this business the company gave us back office where we can see
all the transactions happening. The names of the modules need to be learned and names
of coaches working on my behalf. The deal here is that, I don't have to sell the
products directly since the coaches will handle that portion and we split the
commission 50/50. After couple of months 2 of my leads purchased the M1 and I
contacted the company to collect the commission. I was told that this transaction
belonged to another sponsor. I fought for it like pulling teeth since i have all the
documents that prove that it went through my back office. The company finally gave
the commission to me. After several months, one of my leads in my back office who has
been sitting there for 3 months finally purchased an M3. I monitored this transaction,
located the name of the coach and his conversation. The coach working on this lead
even emailed me of his moves. After the transaction has been consumated I called
the company to collect my commission worth $11,500. To my surprised, I was
informed that this transaction belonged to another sponsor. I called my own coach,
the coach who worked on this deal, and the people in Marketing even the
President, and everybody told me that this sale is not mine. I presented all my
evidences and they just ignored it. The company was saying that the sale fell on
another sponsor. I searched the name of that sponsor and I finally found him. I
talked to him and inquired lo and behold, he said that he didn't get the commission
and that he has left the company over a year ago. I talked to the president again
and told him the truth but in spite of that they did not give my commission.
45530924
BBB TX Houston
California
Wealth Masters International
The business that I joined last year in August 31, 2012 is a direct selling business. They
have different products to sell such as M1, MPower, M1 Academy, M2, and M3. The
M3 has the highest commission if sold. I sold the M3 product to b(6), got the referral
commission but not the commission from the sale which is more than $7000; plus
the residual income from that transaction. We use a lead/prospect generating system
and b(6)came to my leads list and has been sitting there for 3 months before the
purchase. I sent emails to all the big bosses of the company but they did not help me. I
was told that the prospect or lead signed up twice. However, when I asked for a
screenshot to show me if the lead who purchased the product really signed up twice
they did not show it. I have all the necessary documents to prove that the prospect or
lead belonged to me. --- Additional Comments: I would like to get my commission from
this sale and restore to my back office the records of this transaction.
260
47801897
BBB TX Houston
Illinois
$30000.00
On May 2012, A guy name Jeremy M***r from Wealth master International called
me and seduced me for online business thAT HE MADE OVER $600,000 on his
very first year and now he makes way more. He end up charging nearly $30,000
and told me that he gaurantees $15000 to $20,000 monthly. He said no one made
less then $3000 in his experience so far and if I come in highest level which they called
M3, I will do tens of thousand each month easy. When I told him that I do not have
such amoney, he seduced me to borrow from friend, or someone, or take equity
out... etc. He said that do anything to change my life forever for good like him . After I
paid all what he told me to put in, which was borrowed money, Jeremy asked me to
wait a month to see the result in a month later. In mean time, I called and called him and
asked him to train me how to make money. he told me that I do not have to do
anything, but just enjoy the money coming into my bank account. Nothing what
he promised came true. I asked him to cancel everything and refund my nearly
$30,000 back. He ignored me and did not even respond to me. he hung-up on me
when by a mistake he answered my call. The head quarter was WMI, but there were
several other names, too( the 2:20 companies, Income Infuser, Millionaire operating
system...etc). They charged $23,132 for several CD and two books. None of them
were related or telling the techniques of the business. So, I had to call him for help,
which never received help, nor refund of the money. Even online website , I had to
created by hiring a lady named Christy J*****n (on June/8/2012). Jeremy and his
coworker knows that he over charged me and sent me an email that I have so much
money in my account. But even after I canceled the program, they used my name to
kept purchaseing leads for their business spending my money. I do not know exactly
how their system is working, because they kept telling me to do nothing and just
enjoy money coming into my account. Let me know if you need details --- Additional
Comments: I paid nearly $30,000 without any advantages from the company. I
returned their Two books and CD they sent me for $23,132, sa soon as I found out
they schemed, lied, and tricked me. I have the receipts. I left Jeremy many many
voice, and text messages to return my $30,000. I sent many many e-mails ,too. I
just want my money back. It is all borrowed money and he knows it. I am paying
interest on the borrowed money and people are after me to pay them back. My life
is hell, because of him.
45419295
BBB TX Houston
New York
I am trying to get my money from them. I did receive the disk package which I paid for.
Then I got in at level 1 then level 2 and level 3. I did not get the people under for the
commission to pay back the money I spent and make more. WMI work with
TheMillinaireOperatingSytem (MOS).The business plan was very aggressive, more than
I thought it should be. And I didn't make a cent of profit for the last 6 months. I
cancelled everything with both companies and now I want my money back. I asked for
$30,000.00 (not all that I have spent) on Feb 28, 2013. I got a ticket back stating that it was
reviewed and that I would get a partial refund in 3 to 8 business days. I didn't get any thing.
My second request for my money was on March 21, 2013. I didn't get any thing. My
third request is today, April 1 2013, and no joke here! --- Additional Comments: I want
my $30,000.00 back. I didn't get a product or the seminars or profit.
261
World Financial Group:
43256121
Massachusetts
World Financial Group
In Person
$100.00
The way they market the business is misleading as they say it is "educational"
when in fact, it is a multi-level marketing scheme. It seems their main targets are
elderly lower middle-class families. I do not believe all of the associates are
qualified to discuss any financial planning or give financial advice on the premise
that people will receive XX percent, "stable" returns. That sounds like a ponzi
scheme. We dont need another Madoff crisis (that hits the poor).
45174392
California
In Person
$0.00
Very concerned how these people are recruiting and operating in my area. All signs
point to a pyramid scheme.
45874709
Internet Web Site
$0.00
b(6) Consumer joined MLM program selling insurance policies. Consumer was not able to
make amounts promoted by company and feels that such amounts cannot be made.
46125498
California
Phone
$100.00
I was contacted by a woman she told me that a representative of TransAmerica (Mr.
Haro), had found my resume on a career website. He had a job opportunity with
TransAmerica. The day of the interview I received an email. “Mr. Haro will meet with
you ONE on ONE after you see our company overview. Please remember he has a very
busy schedule so please do inform me if you cannot make it to your interview so that I
can schedule you for another time” [sent from b(6) b(6)] When I arrived, I decided to
find a seat under a shady lunch gazebo in the parking lot. I was in a suit and a
gentleman (Tim M.) started to make conversation. We made small talk, and I let go that
I had an interview. He asked me questions, including if I wanted to make money.
When he got up to leave he told me that he worked in the same office and that he knew
“Hector Haro”. When I entered the building, I did not see TransAmerica listed in the
directory, instead it was a business called World Financial Group. I got into the office
and the receptionist took my resume. A woman introduced me to Jose. I was then
shuttled into a large room, and directed to talk to employees (while music blared away).
After the mixer, everyone guided me into a large office, where Tim M. (who turned out
to be a Senior Marketing Director) and Howard Qu (CEO) played a video and gave a
slide presentation. Mr. Qu, was very upfront, he complained that everyone accused his
business of being pyramid scheme and then acknowledged that this was in fact a
Pyramid Scheme. He then said, quite convincingly, that it was the only way to
build a business. He then explained that he was a millionaire, and that Word
[World] Financial Group had made many people rich. He then told us, the way to
make money was BTM, bring-to-meetings. As I was released from the room, Jose
pulled me aside and put me in a room with Lilit S********n (Marketing Director).
This was the interview scenario: she asked me my goals, proposed that the beauty
of the business was that WFG had no competition, and that they were offering
services to the underserved (essentially the middle class). WFG provided products
262
that were previously only available to the rich. She made a reference to paying for
a license ($100). She responded to my inquiries, affirming that I could become a
Broker by getting a “team” of associates to work under me. She told me that the
company was like a family, but even in the worst case scenario (“If you don’t make any
money” at least I will learn the in’s and out’s of finance). During our discussion,
Howard Qu entered the room, and said that many people were signing up. Lilit, gave
me a copy of her business card (with a valid Insurance License Number: b(6)). Jose,
then entered the room, and pulled me into another room, asked me for my billing
information. He said I could give him my credit card information (and I did). He then
asked me to fill out a background check, and told me a schedule, in which I had to come
to work 3 times a week. I feigned interest, told him I would come back tomorrow, I got
up and Jose escorted me out. I never did meet Hector Haro...
46725322
California
The company has a pyramid scheme structure and is aggressively recruiting new
people and pressuring their current employees to bring new recruits. I went on the
recommendation of a friend that did not give me details of the meeting. The have
meetings every Tuesday at 7pm at the address that I indicated in this complaint. The
entire time that you are their, they work to put it in your head that you will make a lot of
money to make it enticing. They did not elaborate much, but did briefly explain that
when you start working, the only way to make more money is by recruiting more
people to work under you, therefore continuing the pyramid structure. They never
explicitly stated the words "pyramid scheme" or "pyramid structure". I went
through a group interview that was not an interview at all, but rather more
brainwashing and an explanation of how we have to pay $100 to submit our
application and that we will train for a month with no pay until we pass the
certification even if we are working alongside someone that is certified. They hire
anyone and everyone that buys their story, even some people that are highly under
qualified because their purpose is to recruit more people instead of recruiting
quality people. The hiring practices and the structure of this particular office
reeks of pyramid scheme. I only dealt with this office so I am not sure of the entire
company operates in the same unethical manner, but based on their presentation it
seems very likely that the entire company is aware of the illegal activity.
World Ventures:
42856815
FTC Call Center
Wisconsin
World Venture
In Person
$327.00
Consumer reported he paid $327.65 with World Venture . Consumer promised that if
got other people he would make money . Consumer said he never made a dime .
44056001
World Ventures
In Person
$366.00
I was approached by a friend of the family to come to her gathering. She wanted to
"show me something". Even after all of my efforts to find out what its about, she
said she couldnt tell me she has to show me at this secret gathering. I watched a
video about buying a membership to travel at discounted prices and the example used
263
was like Sams Club or Costco. I liked that idea and they said you have to pay a $365
initial fee and then $65 a month unless you recruit people to do the same. I joined so
that I could travel and stayed for almost 9 months but most trips were not that
discounted and the flights werent either. There is the exception of a few Dreamtrips.
But most of them are just like their claim of a $69 cruise. You try to get the $69
cruise and its to the Bahamas in November on Carnival. Great! But then try and
book it and add on the taxes and fees and it comes to the same price that the
Cruise ships offer. This "product" of discounted travel is not discounted. The money
they charge monthly plus the sign on fee is not worth me only going on the 1-2 actual
discounted trips they offer throughout the year. I would like for someone to look into
this completely to see how they are covering up a pyramid scheme. I just got out of
it but my Mother, Aunts and Uncle are still in it only as loyalty to their friend so
that she doesnt lose money. Thank you in advance.
44470785
World Ventures
$0.00
I didnt pay them at all, this is a general complaint about how the company is set up and
is very concerning, completely looks like a pyramid scheme. I wanted someone to
research and confirm that this is either a legitimate company, or a pyramid
scheme. Was asked to buy in the 280.00$, was told there would be a monthly fee of
60.00$. Told me to sell these memberships to my friends and family, if I got 6
people, the monthly fee is waved.. Told me I could start my own business and
profit from that in just 3 months by selling these memberships. Told me I would
receive commission from recruiting others, and in turn commission from those
below me who recruited more people.
49681432
Florida
World Ventures
$36592.00 [extra digit??]
I would like some resolution to this as I was lied to regarding the companies
compensation program. The support structure and was unable to use the product. I
didn't receive any materials just log in information to a website that if was unable
to use. No help was provided by the so called friend and person who introduced me to
the product. I was unable to even get a call back from them or any other person on the
so called team. When I contact World Ventures directly all I get is a sorry you did
not cancel within the 3 day cancel policy in order to get a refund. They did not
acknowledge the situation or issue at hand I was willing to try the product but did
not feel after almost 30 days of no returned calls and a product I could not use that
would continually charge me did not make sense to continue. There was no effort to
conserve the business or even listen to me as a customer after they took my payment
it didn't matter anymore. I still have not been able to get someone to call me back
please help. b(6) Tampa, Fl b(6)b(6) On Aug 31, 2013, at 4:37 AM, b(6) wrote: Good
Day,I would like to cancel completely. I was misled when signing up. I have not been
able to book a trip or flight in addition to the prices being the same if not more
expensive than a free travel site. I have contacted the person who sponsored me and or
the person who sponsored them, and I have yet to receive a call back. After I signed up
for this travel deal I have not received any support. At this time I need a full refund for
the total debited from my account. I am communicating this prior to doing a charge
back with my credit card company in the hopes that the right thing is done, and I receive
a quick response and full refundb(6) Tampa, Fl b(6)
264
48750491
World Ventures Dream Trip
48587738
FTC Call Center
World Ventures Marketing Internet Web Site $0.00
EMAIL: Forwarded by the FTC. Consumer did not give complete contact info.
Consumer reports there is a multi-level marketing scam being run by a company
called World Ventures Marketing. Consumer gave a website, but it would not load
into the record. Consumer says:" this company is targeting young people and getting
them involved in a pyramid scheme. The scheme is pretty basic, you enroll for $200
then $60 per month, they make money off recruiting new members, they don't offer
products, and the only revenue generated is from adding new members in your
"downstream". They use high pressure sales techniques and act cult like, and
many observers have called their techniques nothing short of brainwashing. This is
illegal, it has everyone holding blue signs online, and often uses celebrities to
market thier scheme without consent. "
48831796
New York
world ventures marketing llc In Person $0.00
please look into this company they lie decieve all under the umbrella of a mlm
scheme. their focus is recruiting people to pay fees to the top 4 percent can get
paid if you look at their bb profile and their own website you will see. its all based
of decieving and needs to be regulated and investigated. they are not travel agents
but sell under the idea there of. - Consumer requested additional fulfillment.
43451022
Worldventures
World ventures LLC based in Texas is, in my opinion, a pyramid scheme. Feel free
to all me at b(6) with any questions.
50149807
BBB TX Dallas
Wisconsin
WorldVentures Marketing, LLC
FROMName:b(6)SSID: XXX-XX-XXXMember b(6)City: Milwaukee State:
WII b(6) hereby state that I am selling all rights to my World Ventures account to b(6)
and would like to have the account transferred over to his name. His contact is b(6).His
email is b(6)Sincerely,b(6)
50532711
BBB TX Dallas
South Carolina
$365.92
The reps promised i could purchase a $69.00 cruise every month. when I found put this
was not true i asked the company for a refund and they refused it I was sold by two
reps that said if I joined the company i could take a $69.00 cruise every month. I joined
Aug 28 and After trying to purchase the $69.00 cruise I was told i had to wait until the
last thursday of every to purchase. I waited until the thrusday and went to purchas
earlier then the proper time told to me. World ventures system would not let me even
see the trip until it was sold out within minutes after the hour. I called the company
unpleased and they explained that the trip is limited until it run out. Then also informed
me that their is a limit to the amout of $69.00 cruises you can take if you are lucky
enough to get the trip. I immediately requested acancelation and refund. I was emailed
back by the company stating the cancellation was done but the refund could [not]
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be made because it was past the 14 days. I emailed the company back stating that i
only bought this program to offer and use the $69.00 cruises that were presented to
me. the emailed back stating they would not issue a refund.if i had known these terms
i would have never agreed to them. I --- Additional Comments: I would like a full
refund and some kind of compensation for my time dealing with this for so long.
50532714
BBB TX Dallas
Kansas
$286.96
see
attachment --- Additional Comments: I want to receive my @286.96 refund back.
50735041
BBB TX Dallas
Ohio
$60.08
I used the world ventures booking engine to reserve a hotel room which we paid for
then didn't use due to bugs in the room. Promised refund/not given.Prepaid for room at
the Days Inn Rock Hill SC for September 28, 2013 using the World Ventures Rovia
reservation service. After checking into our room we observed several bugs in the
room and immediately exited the room and informed the manager on duty that we
would not be staying. He said he would inform his general manager the next day
and we would receive a refund. I was told by World Ventures staff that the refund
could take as long as 30 days. It has now been over 60 days with no refund. This is
unacceptable. --- Additional Comments: I would like to receive my promised refund
within the next 5 business days.
43752523
BBB TX Dallas
Nebraska
$500.00
Product of travel website is inferior and company attempted to price gouge on
flights and hotel. had to shop outside of rovia world ventures to travel Originally
enrolled with the World ventures to save on travel to see my children in the
marines out of state. I did enroll the four people as they asked to get back my inital
investment of $350. I was told we could use Rovia Bucks to pay for travel and that
after enrolling the 4 I would not pay anymore fees and I would earn $500.. This did
not occur. When I went to book travel with them I was always told there was problems
with the system and when I would book a flight they would try to charge me $65
more than the flight was listed at using the excuse the flights were changing every
second of the day. But I could go to expedia or travelocity and book the flight at
the lower cost.. I was told I could not use any Rovia bucks until I had enough to pay for
my complete trip. But was offered 150% of the price difference in flight in Rovia
dollars that were like having nothing anyhow. I ended up booking outside of Rovia
that is World Ventures booking site and canceled my membership post haste. I was lied
to and never paid any monies promised. I think this is a scam and it is a MLM
with a pyramid scheme. People are able to BUY into a spot for a price and take
over someones enrollments. This is very shady business practices. I know many
people in my direct community hurt by these ugly practices and lies their supposed
marketing people tell to get that initial investment. --- Additional Comments: I am
not seeing any monetary settlement. Just want no one else to get hurt by these
scams.. and scemes.
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43777449
BBB TX Dallas
Texas
$710.00
The product they presented was not true. They claimed you will save more and earn
travel money. When I talked to a service rep. The terms were diff The deal was you
earn Rovia money from air travel, car rental and hotels. The truth was you only earn
1 travel dollar for each flight instead half of the price. Also they keep telling you to
go on these trips expenses paid on your own to get more sales --- Additional
Comments: No settlement needed.
43835300
BBB TX Dallas
Wisconsin
$360.91
Incorrectly billed my credit card and giving run around on crediting back to me
Jan 19, 2013, billed my credit card for 360.91. At first contact customer service girl
admitted they had billed me in error. Since then I phoned, e-mailed and submitted all
info they need to credit my account. But everyone on there end has been giving me
the run around instead of solving such a simple problem that they know is an error
on their part. --- Additional Comments: Credit my card back the $360.91
44164260
BBB TX Dallas
Texas
$20.19
Charges for NO services rendered. I attempted to book round trip airfare from DFW
to San Diego. Website stated confirmation would be in four to five hours. FIFTEEN
HOURS later, at around 5 am, I get notice saying seats and pricing are not available and
no alternatives given but to start over. I went directly to airlines and found seats
available despite Rovia's claim otherwise. I booked it myself. Rovia charged my
bank account anyway for travel insurance and other services I did NOT receive.
My bank has been notified to reverse the charges and ban this company from ever
charging me again! --- Additional Comments: I would NEVER do business again
with a company this dishonest and totally lacking in customer service. There is
likely NO need for them to issue a refund as my bank has been notified to reverse
the charges and BAN them from ever charging me again!
44721330
BBB TX Dallas
Oklahoma
$2000.00
This company lie to people to get them to join then don't refund their money when
they declined to keep the membership. This is wrong!!! I paid over $200 to joined
world ventures. My upper rep pushed me to travel to Dallas to joined an event that
cost me $600.00 for 2 days of listening to actors that belittle people who are not at
the same level as they are. Which is sooo wrong! I also paid for flights, rental car and
hotel. The total trip for 2 days cost me over $1000.00 and I learned nothing but
look down on people who are not adventurous. After recruiting my friends into this
scheme one sold his car to go to events that cost $600.00 for door ticket that did not
include food, drink or anything. We paid to listened to lectures that has nothing to
do with the business. To make this a little more clear not only I had to pay a fee to
join but I had to lured 4 friends into the business under me so I can get a free
membership. People over 26 had to pay $380 fee to join then on top of that $50+
monthly dues that they get nothing for in return. I was told that I get paid for every
member that signed up under me $20... I never recieved any money... all of my
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friens who joined WV opted out because they said the company was stealing from
them. I feel terrible for recruiting my friends into this and simply want WV to give
us back the money we paid for nothing in return. These people are getting rich
because they are stealing from the hard working people. HELP!!! --- Additional
Comments: FULL refund for everyone that is on my team. These people are suffering
and I just want to make them happy with the refund they lost.
44858942
BBB TX Dallas
Illinois
$159.95
I called WorldVentures and asked to cancel my membership and be refunded. They said
no problem, but send an email to confirm cancellation. No response On January 28
2013 I signed up with the company WorldVentures with promises of a great business
opportunity and great deals on vacations. I paid $31.98 to 'save my spot'. I paid the rest
of the sign up fee on February 12 2013, $120.98. Our local radio station reported
there was a pyramid scheme that had come to our area, involving travel. I emailed
the company on the 23rd of February:'My name is b(6), my World Ventures
representative number is b(6). I had just signed up for World Ventures a few weeks ago.
I live in a small rural community, and it has been on our local news that there is a
pyramid scheme involving travel that is signing up people in our area. Whether this is a
scheme or not, no one else in the area is interested in signing up now. And in addition, it
was reported that pyramid schemes are illegal and if you are asked to join, you are to
report this to the police. I want to cancel my membership immediately and be refunded
my money. Thank you'. I recieved no response. I called the company on February 27
2013 and talked to a represtative.She said that she understood, and it was not a problem
to cancel my membership and I would recieve a full refund. She said that I needed to
email the company again just to confirm my cancellation. So on the same day I
sent another email:'My name is b(6), my representative number is b(6). I called
today to cancel my membership and ask to be refunded my money.' Still no
response. I emailed them once more on March 5 2013:'I called last week and
cancelled my membership after I had already sent and email with no response. I
was told in order to recieve a refund I needed to verify my cancellation by sending
an email. I did. AND NO RESPONSE! This is my third email, and I was told I
should hear back within 48 hours. If I do not, I am reporting this business to the BBB.
My name isb(6), my Representative ID: #b(6)' --- Additional Comments: I am wanting a
refund of my signup fees and monthly fee. 31.98, 120.98,6.99, for a total of 159.95.
And I want to be sure my membership is cancelled and that I will not be billed by this
company again in the future
45102949
BBB TX Dallas
Illinois
$365.92
Misrepresented product as a Travel Club with possibility of earning extra income
monthly. I was invited out to a Travel club Presentation on Saturday March 9 2013 .
Was showed a vacation clip about all these beautiful l places I could vacation at a
discount if I join World Ventures , not only could I vacation at a discount , I could
earn money also . Had testimonials one by a top earner named Keith M B**** 708
250-**** . Told that we should get in on grind [ground] level before company
become household name . Used Starbucks , Mary Kay , and Facebook examples .
Bought membership with my Visa Chase card for 365.92 the same evening . Went on
website to book a trip , stumble on Blog that was very disturbing . Called Keith B****
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and customer service number to no avail . I would like a full refund of my money .
Thank you --- Additional Comments: Full refund of purchase price .
45474405
BBB TX Dallas
Utah
$66.00
I would like a refund of monthly fees because i was not given a copy of terms and
conditions when requested upon signing up I was charged my monthly fee. I was
told during the presentation that you get 4 you pay no more. I had my 4th client on
March 18 and on March 19 when the fees would come out they were taken out. I
contacted the customer service and this is what i was told: Thank you for your email.
We apologize for any confusion regarding this issue. Unfortunately the way the 'Get
Four, Pay no more' works is you are required to have four active personally sponsored
customers before the end of the month to have the next months fee waived.
Unfortunately in February you did not have Four active personally sponsored
customers, thus you were billed for your March monthly payment. Now for the month
of March you have four active personals, thus as long as all members remain active
your following months fee will be waived. If you have any further questions or
concerns, please call 972-805-5100 for assistance Monday, Wednesday and Friday from
8 a.m. - 6 p.m. CDT or Tuesday and Thursday from 8 a.m. - 8 p.m. CDT. You can also
email us at eteam@worldventures.com. I was not informed of this when i signed up
so i am very upset --- Additional Comments: I want my 66 dollars back
45868508
BBB TX Dallas
California
$254.98
Company has not refunded cancellation per policy. I signed up for the product on
4.21.13. I cancelled on 4/22/13. (Per world ventures policy 3 day cancellation window)
To date (4/25/13) my refund has not been completed. --- Additional Comments: The
entire amount of $254.98
46123950
BBB TX Dallas
Florida
$365.92
Misrepresentation when I signed up with this company never told about monthly
fees before my CC was charged + I want a full refund of enrollment fees I signed up
with the company rep Aleli D****s on 4/8/2013. The enrollment fee was $365.92. I
was never told there was a monthly fee involved till after my CC was charged and
I signed the form. I was then told there was a $55 a month fee. I wasn't really sure
what my options were but decided at that point, though upset about the fee (my
husband is a disabled veteran and we live on a fixed income) that I would see if
there were really discounts on vacations as they said. There were not and the
vacations they offered were so expensive we couldn't afford them anyway. On
5/8/2012 our account was charged the monthly fee..only it wasn't $55. It was $65.98!!
Now that is almost $70 a month and we can't afford that.So I called the corporate office
and sent an email asking for a full refund based on the non disclosure of the fee up front
and to cancel my membership. I later got an email from Andrew B*****z at World
Ventures stating that my membership was cancelled and they will submit to try to
refund the $65.98 but not the $365.92. I emailed them back stating that was not
acceptable and I wanted a full refund. They blocked my emails. I said nothing
derogatory or rude or threatening in any way except that I would contact the
Attorney General and I now cannot communicate with them that way. The email
they sent said to call the office, so I did and I spoke with I believe Jennifer on a
269
recorded line at approximately 7pm eastern time. She was extremely rude and told me
pretty much it was too bad and that they are not responsible for what a rep says
when they sign you up. I asked her if WorldVentures collets the initial fee and she
said yes, and I then asked how are they not responsible then?? She laughed. I hung
up. I have contacted my bank and I am going to try to dispute the charge and get our
money back that way. I see there are many complaints about this company all over
the internet. I really hope you can help me and others before they get involved with
this scam. Thank you. --- Additional Comments: Full refund of initial fee of $365.92
plus monthly fee of $65.98 total of $431.90
46401651
BBB TX Dallas
Tennessee
$365.00
Given false information for product and service. Misled by 'sponsor'. The
'sponsor' did the 'take the money and run' approach and have not heard. On 3/25 I
was contacted by a 'representative' of World Ventures and was told to meet in public
space. I met he and 3 other of his 'prospects', in what was now a sales
presentation. For what I thought was a simple lunch turned into a hounding for
my credit cards. It was quite embarrassing to be in the middle of an upscale restaurant
and have someone beg you for a credit card. After giving him my credit card number,
he told me 'don't worry you'll never pay another dime'. A dime for what???
Apparently, what I was purchasing was not just access to cheap 5 star vacations,
but a travel club and now I was a 'representative' and had to pay a monthly fee.
After extreme frustration, I was told not to worry because I had 90 days to cancel IF 'I
decided these trips were not worth it and would receive all of my money back'. This
was not the case. After multiple attempts to contact my 'sponsor', it was now 4/20 and I
had enough. I called World Ventures to cancel my account and was told I would
not receive a refund. This company has terrible representation and a 'con-artist'
persona. I felt cheated and used. They made their quick commission and moved
on like I was a piece of meat. Before signing up he was asking me for my clients
contact info. Now I know the reason why. I get lured in and they prey off the people
who I have taken care of for a long time. --- Additional Comments: All and only
start-up and monthly fees collected between 3/20 & 5/7. Total is $430
47681580
BBB TX Dallas
Illinois
$484.98
Limited and inadequate access to productis is one of the many issues including
mispresentation of facts concerning industry competition and service. When I
signed up to take advantage of travel opportunities I scanned WorldVenture's travel
destinations and their availablity dates I became concerned about the limited travel
dates and destination points. I call an associate member of the WorldVenture and was
referred to a Regional Manager who did not answer my direct concerns but suggestion
that I fully access all the WorldVenture website features for additional destination
points and opportunities. After accessing and exploring the website I found that the
destinations were the same but packaged differently to make the website seem more
exspansive. I called the Regional Manager again to complain about the destination and
availablity issues, and again I got the run-around and was offered another suggestion,
which was to shop other travel websites and if I found a destination on another website
they would match the cost, if this was the solution to my issues then WorldVenture is
offering a service that is free from other travel entities, so why should I pay for
270
something that is free. The Regional Manager then stated that if I got others involved
in WorldVenture My cost to travel these destinations would be less. I told the regional
manager that it would be difficult for me to involve a friend or associate in a
business venture that I was completely dissatisfied with, and that I was opting out
of the program because of the false advertising and marketing practices, lack of
destinations/opportunities promised and not received from WorldVenture srvices.
I called customer service at WorldVenture Headquarters to resolve my issues concerning
promised services and destination opportunities with no solution to the issues, so I demanded a
refund and got the runaround. WorldVenture misrepresented facts and figures to entice
and bait prospective members. I compared their listed travel destinations against other travel
entities and their rates were the same in most cases and higher in other, dates to travel were
fewer than stated,and there is no incentive to expand membership because of
WorldVenture inferior services. This contradicts and is contrary to what was promised in
the sales presentation by members of WorldVenture Regional Sales staff in South
Suburban Chicago, Illinois. Therefore, I am formerly [formally] making a complaint against
WorldVenture Marketing,LLC-USA & Canada. --- Additional Comments: I am seeking
$484.98, monies withdrawned from my checking/DebitCard, and that WorldVenture
reframe [refrain] from accessing and withdrawning funds from my bank account.
48508517
BBB TX Dallas
Arizona
$152.96
Company refuses to issue refund that was promised several times. When I first
came upon World Ventures site I was informed that I needed to put my
information in to view the site. I did and was charged the initial fee of 152.96 on
August 20, 2012. When I realized this fee my friend that referred me advised me
that as long as it was cancelled within 30 days that I was fine. I called in to cancel
and the agent refused saying I couldn't cancel. I then contacted my bank and tried to
get the transaction reversed but unfortunately was unable to and was told to speak with
World Ventures again. I call their customer service and explained everything again.
They requested that I send in all of my information, bank documents, etc and that I
would be refunded once I showed that proof. I did so and was told I would receive a call
back soon. Weeks passed with no call so I contacted them again to be informed that
they weren't going to refund me. I was very upset after being told that I would be. The
representative asked for the third time what had happened so I explained it all from the
beginning once more. The representative also stated that I follow up with the same
email address provided and that some one would contact me to resolve this once
more with a refund. Weeks passed and several emails were sent with no response. -- Additional Comments: I am wanting a full refund and an apology for the lack of
professionalism and neglect on the company's part.
48559198
BBB TX Dallas
Georgia
$39.99
I was coerced into signing up for a training event without disclosure that there was
a fee for and my upline representative signed me up for it. I was recently
approached by a World Ventures Sales Representative who coerced me into signing up
to be a representative on 09-06-2013. He explained that I would be charged $100 plus a
monthly fee to start. I was then coerced into going to a training session on 09-07-2013
that I was told was a group of people carpooling to meet and get valuable training
information and bounce ideas off of each other. My upline representative then logged
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into my account and signed me up without disclosing that there was a fee of $39.99
associated with this training and had my credit card that was saved to the account
charged for this training. I saved an American express card to the account and it
was used to make these charges. I found out after going into my account and
checking my order history on 09-07-2013 that I was signed up for the travel
membership as well by my upline which I did not agree to and decided this was a
deceptive company to do business with and that I didn't want any part of it and
would like to cancel my affiliation with and get a refund for all of the money I
spent. I proceeded to email World Ventures to cancel my account within the three day
cancellation period on 9-7-2013 and also called them the next business day on 9-9-2013
to verify the cancellation and also ask how to get a refund on my event registration
since I cancelled my membership. I was advised on 9-9-2013 by James Percival a
member of the World Ventures client services department who was kind enough to help
me cancel my membership that I could contact events@worldventures.com and explain
what had happened and that my membership had been cancelled and that I would be
able to get my money refunded by that department. I then contacted
events@worldventures.com via email and was told on 9-11-2013 that they would not
refund my money and that the refund/credit policy did not apply to this. I have asked to
speak with management and anyone else that could rectify this situation and they
refuse to call me or refund the money. --- Additional Comments: I am seeking a
refund of $39.99 for the cost of the training that will not be attended based on false
information and non-disclosure of the fees associated with the ticket purchased by
my upline sales representative.
49087261
BBB TX Dallas
Ontario, Canada
$417.72
Upon buying a membership, was told one month to cancel. Signed 08.17.13.
Cancelled 09.15.13. Will not refund my money. Sponsor has mislead me. Signed
with a sponsor on 08.17.13 and was told I had a month to cancel if needed. Because
of health issues, I am unable to continue and cancelled my membership 09.15.13. WV
will not refund my $417.72. I was not told this was US funds made. I agreed to $365.00
and was charged on credit card $417.72. Now told not within 30 day cancellation policy
and will not refund my money. I was mislead upon signing the agreement and WV is
responsible to honor the refund. --- Additional Comments: Refund the the amount of
$417.72 to the credit card on file and honor the agreement.
49091073
BBB TX Dallas
$36447.00
i have the right to cancel my subscription in 14 days. i send email to Eventum@localhost
eteam@worldventures.comno answer so far. please help me. no answer so far from
them --- Additional Comments: i need my money to be refunded to my card.
49268360
BBB TX Dallas
Ohio
$152.96
After being asked to remove billing information from their records they refused.
On 09 Oct 2013, I called World Ventures & asked them to remove billing
information from their records & they refused. They scammed my grandson into
signing a contract. He's in the army@ Ft Hood. I take care of all his banking & I
tried to explain this. I red flagged his account for this company. Someone needs to
stop them preying on our military people. He has never dealt with a lot of people &
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the people out there find them. --- Additional Comments: $152.96 plus $100.00 for my
time in calling them. Removal of the billing information & phone number contact.
49808153
BBB TX Dallas
Pennsylvania
$376.84
I would first like to say that I do believe that the company has a good system, but being
in college not many people can be a part of World Ventures (WV) due to the high buy
in rate and that is why I would like to opt out. I realized this recently when it was made
clear that at this point in life I would not financially benefit from the company. When I
signed up, or rather was pressured to by multiple members and/or employees of WV, I
was informed that I would have a month to get my money back. Recently, I emailed
them to get my money back and I was informed that the 30 days is actually 14. That's
fine and dandy but I'm going through a hardship and I need my money back. I was
misguided by one of their sales associates and now I am paying for it. Not only that but
every phone number provided on the website under membership concerns, that I
saw, is $1/minute to talk which is unrealistic and speaks volumes. I feel as though
$300+ is too much to invest in any unsure system, especially after trying to make the
services work and being refused my own money back. I also feel 14 days is not long
enough to actually attempt to recruit members, but I digress. I'm disappointed that my
$300+ will not be refunded after they took advantage of my full trust.
Product_Or_Service: Membership- RecruiterAccount_Number: 61144962 --Additional Comments: DesiredSettlementID: Other (requires explanation) I would like
all the money I invested back since I did not benefit from this experience, except a
hard lesson of not being so trusting.
49913294
BBB TX Dallas
Illinois
$464.00
Business enables individuals to sell others services which aren't fully explained in order
to gain clientele for sales goals. I joined World Ventures 7/25/2013 when being
invited to a 'party' that was really a presentation. Members are encouraged to attract
others by using subtle tactics that are indirect in telling people that they're going to be
stuck in a seminar in order not to repel away potential sales. As i watched the
presentation, talked to a few members to ENSURE the details on what i was being
trapped into, and listened to a few voluntary speakers who wanted to explain how
the program changed their lives; i was sold & bought my way in. I spent $281 to
start which i was told i was going to receive back in travel points (even though i
only received 200 points, i wasn't complaining) & was going to be stuck paying $61
monthly if i did not accomplish the company goal of referring four members. The
monthly payment details nearly held me back from joining but what eased my mind was
that i was told MY MONTHLY PAYMENTS ACCRUE TOWARDS MY ENTIRE
REWARDS POINTS, EVERY DOLLAR SPENT IS RECEIVED BACK. I've never
really hustled to sign people up but i did look forward to taking a discounted trip under
the program so i didn't mind the monthly payments at first because my money was
supposedly coming back to me. But when recently signing in, i noticed that i only had
200 points (after already making three monthly payments) so something was wrong & i
didn't want to pay anything out of pocket for a trip which i thought i would've had
enough points to purchase. On 10/30/2013 i reached out to chat with an agent & they
refused to help me as they stated i must e-mail the 'E-Team', so i did so shortly after. I
spoke to agent 'Cheyenne Hill' who then responded stating the monthly payment
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points can only be used after a year of maturing, so i only had 200 available (which
was not stated upon signing up). I asked to be taken out of World Ventures, have
my information deleted, stop all payments, & be refunded. She stated that after 14
days it is not possible to receive my money back. I was lied to in order to keep me
from walking away at the sign up presentation leading to my current problem of
being out of $464. If it wasn't for my interest in taking a trip & inquiring about my
points i probably would've still been paying for something i was falsely persuaded
to invest into. If representatives were to be truthful i probably would've walked
away & been fine with my money still in my pocket & no false hopes for future
vacations. One cannot falsely advertise to gain customers & then refuse to issue
refunds when the truth comes to the light. I want my money back. --- Additional
Comments: I want to be refunded my $464 back. $281 for the sign up & my three
payments of $61.They have my debit card information so I'd like it ALL back in the
same place they stole it from.
49914734
BBB TX Dallas
Florida
$365.00
Was not provided accurate info & WV would not grant a full refund. On 8/19/13 I
was approached by a WV representative to join the company by paying $365.92 which
included a one time initial membership fee and first month dues. This person was also
new to WV & did not/could not provide accurate info regarding the company's
products, services and policies due to their lack of experience within the company and
knowledge about the company. On 8/31/13 I purchased a ticket for a training event
taking place in the near future for $29.99. After about two weeks of being a
member/representative of the company, I realized the 'price savings' I would
allegedly earn was not true and I was overall dissatisfied with WV. I then decided to
cancel my membership by contacting WV main office via phone on or around 9/7/13.
The rep that assisted me (do not recall her came) advised I should send an email to WV
main office requesting cancellation and a full refund since I was still within 30 days of
the original purchase date. I then proceeded to contact WV via email as instructed by
the phone rep. Andrew B*****z responded to my email informing me that I would not
get a full refund because their refund policy states I have three days to cancel
membership to get a full refund and the training ticket was non refundable. I advised
him that I was under the impression that I had 30 days to cancel (as told by other
representatives of WV). I never attended the training event nor did I use the
products/services offered by WV during the short period of approximately two and a
half weeks of membership. --- Additional Comments: I wish a full refund of $395.91.
50015273
BBB TX Dallas
Wisconsin
I am looking for a full refund of money due to bad business practices, false
information we were given and race references. We were informed we could use the
initial money for any trip. When indeed we found out different. We also had a director
congratulating us for being the only black group when I myself along with most of
my team are white --- Additional Comments: Just a full refund of my money that was
spent.
50037003
BBB TX Dallas
Minnesota
b(6)b(6) , Minneapolis Mn.b(6) World ventures marketing LLC 5360 Legacy Dr.
274
building 1, suite 300, Plano, Tx.b(6) Complaint against World VenturesOn or around
09-13-2013 I joined world ventures. I was told that some of my money I signed up
with I could use right away to book travel, however I have limited options to use
this 200 points. They told me I could use it to go anywhere but that was not true.
While recently at a travel party it was mentioned that the Rhino team is an allblack team. The people that I have brought in are all white and one was attending
the party alone with two other people and me. We all were really turned off by the
comment and is now along with other members of my team looking to cancel,
losing all they have invested (which I don't believe is fair) due to the prejudice
shown by their trainer, who was helping to present the program.As a black man I
was completely taken off guard by this statement, I told everyone with me that we
should all leave. This really offended me knowing that the people I brought in were
not wanted. It also hurt and embarrassed me that they would say this in front of
my best friend face. Also if I knew that this was 'all Black' team I would not have
joined or brought in any 'white' people. I wondered why my team and self were
being treated differently; I even asked a few weeks ago if there was going to be a
problem with me bringing white people into this group. This destroyed my friends
trust in me, bringing them into this mess. I was supposed to have received my 'wings'
and my friend who has been in a little over a month still has not received her new
membership package to see exactly what it is she is involved with. All we want now
is out of this and to have all our money returned. Over the past month I have brought
into this business five people whom all happened to be white. They are all talking
about dropping out of this. One is talking about going to the media and vendors
about this being an all-black team. Denise N****n and I had a travel party a
couple weeks ago. I've asked everyone to wait to see if I can get our money back
before they do or say anything. One already cancelled her account with everyone
else to follow, including myself. I put in almost $1000.00 I believed in the company
and paid my way, I paid Denise N****n and Margarita W******s way into this.
All I asked is to at least give me and my people our money back and let us all walk
away from this. One of the white people is talking to an attorney, and talking
about filing a civil case for discrimination. She's waiting on an outcome before
going to the department of commerce, the news, and vendors. My team was Denise
N****n, Victoria S****, Margarita W******s, b(6)b(6), and b(6). Please return our
money ASAP and train your people better .Thanks and sorry this didn't work out for me
and all my white people. --- Additional Comments: Please return our money ASAP
and train your people better.
50149621
BBB TX Dallas
Nebraska
$365.00
I was told I had 30 days to get my money back after I signed up on 10/14/13. On
11/4/13, I requested my $365 back by E-mail, mail and phone calls. I signed up with
WORLD VENTURES on October 14, 2013. I was told in person by three
WORLD VENTURE representatives that if I changed my mind and did not want
to continue, I had 30 days to get my refund of $365 back. On November 4, 2013, I
emailed & phoned the company of my request and also sent a letter by US Postal
service to cancel my membership and request a full refund. They have refused to
give me a refund. --- Additional Comments: I request that WORLD VENTURES
returns my payment of $365 back to me. I never even spent one day as representative
for their company: other than registering on line to see the web site. They requested a
275
reason as to why I was cancelling. I gave the reason in the email, us mail and phone as t
why I wished to cancel. Since I cancelled well before the 30 days & gave them proper
notice by email, US mail and phone contact, I expect a full refund.
Zeek Rewards (Not referenced by number because the company
was shut down by authorities in 2013):
Zeek Rewards
North Carolina
Zeek Rewards
California
Zeek Rewards
Oregon
Zeek Rewards
South Dakota
Zeek Rewards
California
Zeek Rewards
California
Zeek Rewards
Texas
North Carolina
Zeek Rewards
titles are quoted and follow the complaint notes. --- County of Residence:Brunswick
Zeek Rewards
Florida
BBB NC Winston Salem
California
Zeek Rewards/Rex Venture Group
see Attached document --- Additional Comments: see Attached document
California
see Attached document --- Additional Comments: see Attached document
North Carolina
I was asked to join theis company in hopes that my money would be invested over time.
I was informed that the company is no longer in bussiness and my money was not
276
returned. --- Additional Comments: I'm out of about $200 with the start up , and I will
be checking my credit card statement to see if they are still billing me monthly.
Massachusetts
This company sent us a 1099-MISC claiming that we had received 2078.33 of
income from them. We have never dealt with this company EVER and have never
received anything from them EVER! They said this is being sent to the IRS. They
listed PAYER'S TIN as 61-1439616 and RECIPIENT'S TID as b(6). They list an
account number as thuongluu29.I see they are listed as a scam so it is not surprising that
something like this could have happened. --- Additional Comments: I want a corrected
1099-MISC sent to us indicating that we received NOTHING from them, which is the
truth. And their promise that they will send that to the IRS as well.
North Carolina
I was introduced to Zeek Rewards program mid year 2012 where I invested funds
was told that they would increase to certain, by inputing data daily for the sales of
products(similar to ebay/amazon. I would check funds daily they were there, but
when time for return of funds was asked to goto NXPay account with not joy; since
then I heard there was some discrepancies with the site. Would like a return of all
funds invested, nothing to date or any response from e-mail sent. PLEASE
HELP!!! with the economy like it is I am sure no one can afford to just give monies
away. I sent monies in portions with a large sum certified check for $4000.00 copy
in the mail as of today. --- Additional Comments: I invested $6000.00; the return was
about $17800.00 at the time.
Missouri
Zeek Rewards/Rex Venture
Group
Invested 300.00 and soon found out this
was actually a ponzi scheme. Requested refund but was never responded to. I am still
out 300.00 for nothing. --- Additional Comments: Would like to get my refund as
promised when I joined their site.
New Jersey
Group
In June 2012 I sent a bank check for $3000
made out to Zeek Rewards LLC. On August 17, 2012, I received a phone call from an
intermediary saying that Zeek Rewards company closed. As a result I was told that I
would get a refund of my investment.I emailed the company 7 times in order to get a
claim form and each time, I only received an automatic response. To date, I still have
not been able to get the refund form.Is there any way in which I can get my refund
back? --- Additional Comments: I want my $ 3,000 back.
Wisconsin
I signed up with Ralph
Weber to do Zeek Rewards on the internet. They got closed down and I was promised
my 100.00 back. I sent a letter to this company awhile ago and have not received it.
They are a scam. --- Additional Comments: I want my $100.00 back. Thank you!
Tennessee
$30000.00
277
I invested $10,000.00 into Zeek Rewards. When the company closed on August
17,2012, I had over $30,000.00 in interest that was due to me. Since company closed,
I have made several attempts to contact them. All attempts have been unsuccessful.
Their phone services has been disconnected. It was suggested by a friend that I contact
the BBB for assistance. Please help me recover my money. --- Additional Comments:
Desire a total refund of monies I invested plus interest.
North Carolina
$10800.00
ZEEKLER RIPPED ME OFF FOR $10,800. I WAS A MEMBER WITH
THEM FOR ALMOST A YEAR WHEN THEY WERE CLOSED DOWN BY
THE FEDS. I HAD PUT MY RETIRMENT MONEY IN ZEEKLER BECAUSE I
TRUSTED IN THEM BUT THEY WERE A PONZI SCHEME. I DONT KNOW
HOW TO GET MY MONEY BACK AFTER THEY WAS SHUT DOWN.... --Additional Comments: I NEED ALL OF MY $10,800 BACK IN A REFUND
Group LLC
Xyngular:
50732020
Connecticut
Xyngular Corporation
Product auto shipped and charged without authorizaton.Xyngular has, via their
auto ship, charged my CC 191.02 without my authorization, Auto ship was
cancelled a month ago and I have a confirmation no. b(6) regardless of that they made
the charge and processed an order, although the product has not left their facilities,
they insist on or are not willing to cancel, although not shipped yet. I have asked
and so has my representative and they are unwilling to help to the point of hanging up
the phone (Ricardo was the name of the person). I think it is outrageous that although
it is possible for them to help they ust dont want to do it amd went ahead an took
money from my account without my permission, in my worls that is stealing
specially because I had this cancelled a month ago. I need someone to help me out
here or stop these people from scaming others. --- Additional Comments: I will like
my money back $191.02
44749384
BBB BBB UT Salt Lake City
Alabama
I b(6) wish to file a formal complaint against Xyngular.com an online (?) program.
They allow individual distributors to set you up on auto shipping. I purchased 2
ignite packs 1 for myself and 1 for my eldest sister with my debit card. They allowed
Mr. Norman M. V**** my distributor to auto ship core 4 products for my eldest sister
with card. My twin sister also joined under Mr. Vance and was auto shipped products
she did not want. Her name is b(6) she still has not received her refund. They did
refund 90% of the core 4 for my eldest sister b(6). They said they would give a refund
on other products if I could send unused products back to them, but I would have to
obtain special information from Mr. V****. i will never contact him again. I have
requested that they suspend Mr. V**** for his fraudulant activity. They did not
respond to me about that. This has been going on since December 2012. He is also
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harrasing b(6), b(6) and myself on facebook. We all have had to either close or change
our facebook accounts. This is very costly. Facebook did not respond to my complaint. I
do not think they really care. Because this is one way they make money. my address is
b(6)b(6) Alabaster, AL. b(6) Xyngulars Address 1250 East 200 South ste 2C, Lehi, Ut
84043Phone # 201-756-8808 Please this Business allows individuals to sell their
products without any background check. I have also had to charge my checking
account and notify all my automatic withdrawls, but I had to leave old account
open because I am a widow on disability. It will take 2 months for SS to change the
automatic payments I receive.
44942992
Minnesota
I returned the product on 1-28-13 per their instructions as indicated in their money back
guarantee. I have received no refund as of today. On 1-28-13 I mailed the product
back to the company for a refund of $300.00. My return auth. number was b(6). I have
contacted the company multiple times and have only gotten one reply (email) which
stated that they were mailing me a check because they couldn't refund our credit card
(which sounds very odd). That was on 2-8-13. I have tried several times to email this
person to find out when the check was mailed because I have not received it. He doesn't
respond. When I call the company, all I get is an answering service. My account is b(6).
--- Additional Comments: I am seeking a refund of the $300.00 which was promised to
me when I returned the product. There is a money back guarantee and I followed
everything I was told to do in returning it. I can provide all emails if need be.
46117283
Kansas
My spouse ordered product thru a local friend who is a distributor of their product.
Bottom line, after received realized could not take the product. When merchandise
received took ingredient listing to primary care provider. A second shipment was sent
prior to getting the provider's input on whether my spouse could take the product. We
refused that shipment and got 90% refund later. I sent a letter to the CEO (no return
communication) explaining that the primary doctor told her that she couldn't take the
product and felt that We should get a 100% refund. In contacting their customer service
was told that we would get a 90% refund on the original shipment when returned. I
spent $25 to return the original shipment and was refunded $61.38 from a $255 charge.
In calling their customer service they stated that it had to be marketable and their were
markings on the bottles 1,2,3. The bottles were unopened and in asking my wife about
the markings she stated that the distributor had marked that on the containers once
received, to let her know when to take it. I told the customer service representative
that I had been in numerous direct marketing companies in my lifetime and ALL
of them had a 100% return policy, even if product was all used up. I told him all
they had to do was break the seal (which they probably did) and empty the contents into
new packaging, but to get $61 out of a $255 is a slap in the face. So, out of over $500
paid, I netted a return of $202, and had to pay $25 to do that. I was told that their
return policy is on their website. It is interesting that none of their previous customer
service agents ever told me to look on their website for their return policy. Had I
known that I would only get $61 I would not have wasted $25 to send it back. --Additional Comments: At the very least I want what was promised by other customer
279
service agents: a full 90% refund. I would prefer a 100% refund but know that will not
happen.
46834410
Washington
[$322.39]
I was put on autoship without my consent or authorization with no way to cancel
the shipment. Will not give full refund. I was evidently put on autoship without my
authorization or consent. When a order is entered for any order or autoship you
can not cancel the order and they will not refund they full price. As I did not
authorize this order and can not cancel the order I feel that I should be refunded
100% for this order. The amount is $322.39 placed on American Express card of my
husband's. I did speak with Valentino 5/29/13 at 10:04 am and he stopped any further
auto shipments but says there is no way to refund the full amount. I tried to stop
payment on my credit card, but the charge has already gone through. I would like
FULL REFUNDS 100% of the $322.39 immediately. --- Additional Comments: I want
to be taken off of autoship, have them cease any and all communication with me and
refund my credit card 100% for this shipment.
46867015
Washington
I PURCHASED THERE PRODUCT & THERE PRODUCT DIDN'T WORK FOR ME
& IT WAS TOLD TO ME THAT IF NOT SATISDIED YOU CAN REQUEST FOR
FULL REFUND. WHICH IS A LIEMY ORDER # IS b(6) , THE PRODUCT I
PURCHASED WAS THE XYNG, THE AMOUNT I PAID WAS $ 49.58, PLUS THE
IT WAS TOLD THAT IF THE PRODUCT DOES NOT WORK CAN GET A
FULL REFUND, WE'LL APPARENTLY THAT IS FALSE, PLUS I WAS TOLD
IT BE BETTER TO BE A LOYAL CUSTOMER & I ALSO PAID FOR THAT
WHICH WAS $ 3.95. MY ID # IS b(6) . I USED MY WESTERN UNION DEBIT
PREPAID MASTERCARD FOR TO ORDER THIS PRODUCT. I WOULD JUST
LIKE A REFUND FOR WHAT I HAVE ORDED & GO ON MY WAY. THIS HAS
REALLY STRESSED ME OUT, I PUT ON MORE WEIGHT THEN WHEN I TRIED
THERE XYNG PRODUCT. I ORDED THIS PRODUCT IN APRIL OF THIS YEAR I
WANNA SAY THE DATE WAS APRIL 24TH 2013.. IF I COULD GET SOME
HELP TO RESOLVE THIS MATTER. THANK YOU, ANGELA NORTON --Additional Comments: I AM SEEKING THE FULL REFUND THAT I PAID WHICH
WAS $ 49.58, PLUS THE LOYAL CUSTOMER FEE TO GET BETTER DEAL ON
THERE PRODUCTS
47114875
Arizona
They as one company get checks every day and Xyngular then when I said that the
traffic they sold me was no good they told me that they were two dif They sold me
traffic so I got 2 orders for $299.00=$598 and the leads had all most no phone
numbersand the ones that had numbers the numbers were no good and they
refused to talk to me about it and Ijust want my money back now!!!!!!!!!! All $598
--- Additional Comments: I just want my money back!!!!!!!All $598If you look for the
other one of the company's it is called get checks every day is to be found NOWHERE
AT ALL!!!!! I will go to the TV stations if they will not give me my money back!!!
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48178616
Michigan
Higher ups of this organization have confirmed they are erroneously billing credit
cards to boost sales. For the last two months I received erroneous shipments from
Xyngular I did not order - both times totally over $171. Further investigation
confirms this has been happening to MULTIPLE people, and it has also been
confirmed it is intentional. Former 'higher ups' of Xyngular have confirmed they
were attempting to reach a sales goal of 3 million dollars in June/July, and missed
their target by nearly $700K. In an attempt to boost sales, they alleged there was a
'System error', and begin shipping products to Distributors erroneously, but
intentionally. In some cases, these false shipments totaled nearly $1,000. When
brought to the attention of Xyngular, they advised Distributors they would only be
offered a 90% refund, and would have to pay the return shipping fee. The
philosophy likely being that they'd hope Distributors wouldn't want to be bothered
by returning the items, and would keep them and sell them independently. Below
is the letter I sent to Corporate that has still gone unanswered. They also still have my
Distributor account as active, with an active auto-ship. I have requested multiple
times now to have it cancelled, with my credit card information removed!
August 3, 2013To Whom It May Concern,I have been a Distributor for Xyngular since
May, with personal product purchases of over $1,200 in 3 months. My team below me
have also purchased products in excess of thousands of dollars. Yet for some reason this
isn't good enough, and the last two months Xyngular decided it would be a good idea to
erroneously send me products I did not order - both times totaling over $170.00. In June
I was sent 4 boxes of Xyng, albeit my auto-ship has ALWAYS been for 1 box of Xyng.
In July, I was then sent 2 boxes of (60) count Xyng. Both were unauthorized.The first
time the error was made, I contacted your Customer Service to advise of the error, and it
was confirmed the ONLY modification to my auto-ship was done by myself,
immediately after I enrolled as a Distributor. As your auto-ship initially sets itself to
whatever your first order was, I changed it from an Ignite kit to one box of Xyng. I
never made any changes from that point forward. Xyngular, realizing their mistake,
informed me that they would 'resolve' their error, but I had to high tail it to a post office
during normal business hours to return the erroneous shipment they sent me. No, I don't
think so. Your error resulted in an erroneous UNAUTHORIZED charge to my
credit card, and it is YOUR job to make me 'whole', not my job to rectify your
error at my financial expense and inconvenience. So last month Customer Service
agreed not to charge the difference in boxes sent, and only charged me for the one box I
should have received via auto-ship. That was fine. I was agreeable to that, chalking it up
to Xyngular's explanation of a 'system upgrade' error. (Albeit that doesn't even make
sense!)So this month I yet again had to contact Customer Service regarding another
$174+ worth of products I didn't order. (And seeing as the (60) count boxes of Xyng
weren't even an option in May, it's impossible that this could have been chosen as an
option for auto-ship!) I got to deal with Rep #1 who told me there's no way
Xyngular was issuing a refund or resolving it, and the arrogant attitude made the
experience all the more [un]pleasant. The Rep then hung-up on me. Rep #2 was
named Valentin. This guy had the nerve to tell me I authorized charges to my
credit card by signing up as a Distributor. Seriously? So Xyngular's position is that
since you have my credit card on file, that gives you the right to charge it for items
I didn't purchase whenever you feel like it? When I requested to talk to a Team
Leader, (apparently the 'Supervisor' had already gone home) I was told the Team Lead,
281
'Would be on the phone for quite some time' and would have to call me back --Additional Comments: COMPLAINT
48930088
Washington
Xyngular does not uphold the 'money-back guarantee' promises that it's
distributors make. On April 4th I ordered the Xyngular 'Ultimate Transformation
Pack' (Xyngular Order # N2688927), when I failed to lose any weight I was told to 'try
the cleanse again' and that Xyngular would uphold its money back guarantee if I didn't
see results the second time, despite the fact that it would take me outside of the 30 days
listed on the website. After I didn't see results the second time around, my distributor
gave me the information for customer service and told me to contact them regarding my
refund. Three months later, I am still getting the run around from Xyngular Customer
Service, each time I call I am told that the person I am speaking to needs to talk to a
manager or team-leader, neither of which ever seem to be in the office or available to
talk, and today, after 45 minutes of telling someone I wanted to speak with someone
who could resolve this matter, I spoke with a 'team leader' who said that I could be lying
about what my distributor told me, and even if I wasn't, stated that I should have not
believed my distributors word about their refund policy, and that I should have called to
verify it (apparently I should trust their sales pitch about their products though). All I
want is for Xyngular to stand behind their distributors word, instead of telling me,
the consumer, that I am in the wrong. --- Additional Comments: I want is for
Xyngular to stand behind their distributors word, and refund me for the Ulitmate
Transformation pack that I sent back, instead of giving me the run around and
then telling me that I am in the wrong.
49345023
New Jersey
CANCELLED AUTO SHIP 7/3/13 W/JADE. THEY CLAIM I HAD TO
RESPOND TO AN EMAIL FOR CANCELLATION. DON'T REMEMBER
HEARING THIS OR RECEIVIVING SAID EMAIL. CALLED 7/3/13 AND
SPOKE WITH JADE ABOOT A SHIPMENT I HAD RETURNED AND NOT
RECEIVED CREDIT ON AND TO CANCEL MY AUTOSHIP. 7/14 WAS
CHARGED FOR A SHIPMENT, I CALLED AND SPOKE WITH JADE AGAIN.
ANOTHER SHIPMENT WAS SENT OUT AND I WAS CHARGED FOR ON 8/12.
NOW THEY CLAIM I HAD TO RESPOND TO AN EMAIL TO CANCEL THE
AUTOSHIP. I DO NOT REMEMBER HIM TELLING ME THIS NOR RECEIVING
SUCH AN EMAIL OR I WOULD HAVE RESPONDED. NOT ONLY DID I NOT
OPEN THE SHIPMENTS, IT TOOK 3-4 WEEKS TO BE CREDITED. NOW THEY
TELL ME THE POLICY IS A 90% REFUND. i DON'T UNDERSTAND. I CALLED
TWICE, AND CANCELLED. I'M OUT $60.00. SOUNDS LIKE A SCAM TO ME.
--- Additional Comments: i WANT THE $60.00 REFUNDED TO ME. I NEVER
OPENED THE PACKAGES AND CALLED TO CANCEL 10 DAYS BEFORE THE
SHIPMENT WAS SENT OUT.
282
Miscellaneous MLMs with fewer complaints
49402957
FTC Call Center
Florida
ACHS I Initiated Contact
$1000000000.00 [accidentally parked on zero (0) key?]
Consumer reports he has a dispute with a multi marketing firm with a company, ACHS.
Consumer paid the fees and saw no results.
44943005
Nevada
Agel Enterprises, LLC
I contacted the company to exchange or return expired product that was shipped to me
with no resolve. I ordered product from this company for the above total of $177.00 for
two boxes of agel UMI. Upon taking the product for a few days I realized that the
product had an expiration date of 1/12/12. I contacted a representative by the name of
Chase at the agel customer service number and he said the expiration on the box was
correct. That date was 7/13. I explained that I was not comfortable taking product that
read expired and if he could simply exchange it. He said that because I opened the
boxes there was nothing he could do and that the product was not defective and not
expired. I explained that I would not be eating the box, but the product in the packaging
that clearly stated it was expired, but he kept insisting that it was not expired and that
there was nothing he could do for me. --- Additional Comments: I would simply like a
refund for the above amount. I am happy to return any product that was not used.
49328215
FTC Call Center
Michigan
Altairia
The consumer went on Craig's list to look for a job, he found a company called Altairia,
who presented him with an opportunity to sell drinks,Neon. The consumer feels that
this is a pyramid scheme.
49424201
Wisconsin
Altairia International In Person
$197.00
I signed up for this company as it was a new opportunity and i thought a good product.
Shortly into it the company continued to change the compensation plan and I nor
anyone else were paid for elements of it such as $3 per case you sold. Then it would
change again and again and so on. Each time it would change they would not
provide anything in writing specifying the comp plan. each time it made me
wonder and each time it felt like it was getting to be closer to a pyramid scheme.
Today they came out with yet another compensation plan and it is driven solely by
people signing up new people. There arent elements as to making money for
product sold. it is all about signing new people up which i think feels like a
pyramid scheme. here is some of the text from the leaders posts: Jason Misener It
is still available yes, but will be handled a different way. It will be handled in a
team concept. Example Trae ( and this would get you back in your normal bed )
The $899 pack as a regular distributor (no rank) will net you $100 bucks. You sign
up 3 thats $300, plus $30 if you hit silver star. Now.....this is where things start to
get interesting. You help those 3 also get silver.....your reward??? ALSO $100, for
a total of $900 PLUS $100 cell bonus for platinum, plus your $330......Now, I am
not going to take this all the way to black diamond, but there are rewards for
upline HELPING their downline to sponsor and get going faster.....so, going
platinum using the $899 pack will net you $1330 now, which covers your sign up
283
AND your next TWO 2 case autoships and puts a few bucks in your pocket. Could
you do that in the previous plan. No.... Is that why people thought it was
expensive.....part of it. Is there an excuse now?? Ohhhhh to THE HELL NO there
isn't.These are the best Fast Start Bonuses/Product Packs in the Industry
everyone!!! Just "3 People a week" at these new packs will equal this minimum
monthly income!!!...3 Launch Packs Per week = $1,080 per month just in Fast
Start Bonuses Alone!!!3 Booster Packs Per week = $2,400 per month just in Fast
Start Bonuses Alone!!!3 Voyager Packs Per week = $4,200 per month just in Fast
Start Bonuses Alone!!! (That's more than most people make at a job!!!) i have
people buying cases "under" me each month but dont get paid for it as promised
in the original compensation plan. This is 100% a pyramid scheme with making
most money from signups and no money for product. i refuse to put my reputation
on the line to make short term money off a few people unethically. I am not bitter
and can afford the investments i have made but it makes me ill to see others
specifically in the lower middle class being taken advantage of. i hope the FTC
takes this seriously. things like Herbalife and others have a lot of drive around product.
This is about enrollment packages. help these people please.sorry for grammar,
punctuation and spelling errors. i am on my iPad and it isn't cooperating tonight.
48288146
Illinois
Altaria International Social Network
$0.00
I was contacted by a friend of mine, b(6), through Facebook about some moneymaking scam he was convinced to take part in by a man by the name of Dakota
Rae. Apparently, this Mr. Rae convinced my friend to join him in some scam for
an energy drink, Neon, created by Mr. Rae's company, Altaria International. My
friend offered me the chance to participate in Mr. Rae's scam by informning me
that, if I wanted to participate, I'd have to buy a case of 24 cans of Neon from
Altaria at $3 a can. I informed my friend that I do NOT participate in moneymaking scams, so I have NOT sent Altaria International any money. I also
informed my friend that, for his sake, as well as for the sake of anyone that Mr.
Rae has conned, that I would be contacting the FBI & FTC about Mr. Rae's
actions.
42893137
FTC Call Center
California
Ariix
In Person
$1400.00
Consumer was brought to a meeting with Ariix that he thinks is a pyramid
scheme. Consumer was asked to pay $1400 to buy products that average $700 and
$700 for the membership. Consumer is concerned that what he is involved in
maybe a pyramid scheme. Consumer was told not to tell anyone about the
company until there are brought to the first presentation once he enrolled in the
company.
42796939
Virginia
artin & associates dba residual cash blaster
Mobile: Text/Email/IM
$12500.00
this was a mlm company that as most had you pay an entry fee to enter the
buisness and offered a series of buisness training aids for you fee and put you in a
matrix and you the earned income from everyone you brought in or someone
above you put in your matrix. we were going along well and moving into the part
of the matrices that would build a nice income. we had just put another $1000 into
our ewallet to make some additional moves when the websight went down. we
284
contacted lynette and she assured us that it was a glitch and would be fixed. after
numerous texts and call she told us that if she did not get it fixed she would have to
refund all our money. well after 2 months we requested a refund of everyones fees
which totaled $12500. at first she acted like she was working on it but eventually
quit responding at all. she knew that she was shutting it down when she processed
the last $1000 from us and accepted the payment anyhow, to me she has committed
numerous crimes with this company and needs to be brought to justice. we tried
the michigan attorney generals office and she failed to respond to their requests.
please assist us in this matter. i have many skype and text conversations available to
support this
48053834
FTC Call Center
Florida
Aviva
In Person
$0.00
Consumer reports he went to a seminar with Cortez Welk Management company
regarding a wealth management company called Aviva. Consumer cancelled his
investment when he could not find any information on Google about the company.
44298302
FTC Call Center
Nevada
Beach Body
TV/Radio
$0.00
Caller reports she is currently doing business with a multi level marketing company
named Beach Body that is supposed to be giving her an award shortly. They sent a
notice that any if you have a household member who is in a different marketing
business, you are not eligible for your bonus or prizes. It includes any feeds on
facebook or other social media. The warning was two weeks in advance. She is a coach
after the infomercial directs consumers who already purchased the product.
44777662
BBB TX Dallas
California
BioPerformance, Inc.
$529.68
This is a written request for a full refund of monies collected and cancellation of
any contract between Bio Performance and Micheal P*****a on a product that
was never received. On April 26, 2006 check #95 cleared my bank in the amount
of $529.68 to date no product has been received. --- Additional Comments:
Originally sent June 27, 2006 - no responseResent on May 12, 2007 - no
responseResent on November 12, 2007 - no responseResent on October 14, 2010 - no
responseResent on March 2, 2011 - no responseResent on August 29, 2011 - no
response Resent on February 21, 2013 - This is a written request for a full refund of
monies collected and cancellation of any contract between Bio Performance and
Micheal P*****a on a product that was never received. On April 26, 2006 check #95
cleared my bank in the amount of $529.68 to date no product has been received.
50405399
California
Biosolace International
IN LATE 2012 I SIGNED UP TO BE A FOUNDING DISTRIBUTOR OF
BIOSOLACE INTERNATIONAL, A NEWLY FORMED MULTI-LEVEL
MARKETING COMPANY SELLING HEALTH PRODUCTS. I PAID $300
WITH THE PROMISE OF "GLOBAL PROFIT SHARING." THIS COMPANY
HAS NOT LAUNCHED AFTER REPEATED PROJECTED UPCOMING
LAUNCH DATES OVER THE COURSE OF MORE THAN 1 YEAR AND HAS
STOPPED RETURNING PHONE CALLS. THEY HAVE BEEN INACTIVE
285
FOR A VERY LONG TIME. UNFORTUNATELY IT APPEARS THIS
COMPANY IS A FRAUDULENT SCAM. I HAVE THE LEGAL DOCUMENTS I
SIGNED UPON PAYING BIOSOLACE INTERNATIONAL $300 TO BECOME
A FOUNDING DISTRIBUTOR. IT APPEARS THEIR MAILBOX IS STILL
ACTIVE. I ALSO BELIEVE THE OWNER'S PHONE NUMBERS ARE STILL
WORKING AND STILL BELONG TO THEM, ALTHOUGH THEY WON'T
RESPOND TO ME. I AM SEEKING TO BE REFUNDED THE $300 DOLLARS,
AND WILL ASSIST YOU IN ANY WAY I CAN. WE CAN HELP OTHERS IN
THE SAME SITUATION AS ME IF THIS IS INDEED AN ILLEGAL
FRAUDULENT SCAM AS THERE ARE 1,000 FOUNDING DISTRIBUTORS. --CA Source: Web Form --- CA Status: Closed
49723966 (repeat of 50405399 filed with CA AG) FTC Online Complaint Assistant California
BioSolace International
In late 2012 I signed up to be a founding distributor of BioSolace International, a
newly formed multi-level marketing company selling health products. I paid $250
with the promise of “;global profit sharing.”; This company has not launched after
repeated projected upcoming launch dates over the course of more than 1 year and
has stopped returning phone calls. They have been inactive for a very long time.
Unfortunately it appears this company may be a fraudulent scam. I have the legal
documents I signed upon paying BioSolace International $250 to become a
founding distributor. It appears their mailbox is still active under the company name. I
also believe the owner's phone numbers are still working and still belong to them,
although they won't respond to me. I am seeking to be refunded the $250 dollars, and
will assist you in any way I can. We can help others in the same situation as me if this is
indeed an illegal fraudulent scam as there are 1,000 founding distributors.The owner's
full legal birth names are as follows:Gregory BrandonDerek BrandonAndrea Lisa
Humes Other-Other Update
48697760
FTC Call Center
Nevada
Burnlounge
In Person
$2000.00
The consumer is stating that he became a member with Burnlounge and initially
invested money to market the company.The consumer is stating that he never
received a return on the 2000.00 that he invested.The consumer is stating that he
also got a family member involved and the more people he had join he was to get a
commission for.
45679062
Georgia
BurnLounge Inc
In Person
$12000.00
There is already a Case against them but i do not see any progress. I also need to know
how to get my money back. Please advise. Case No.b(6) FTC File No. b(6) In addition
to the pyramid scheme where I lost about $2,000 they solicited a closed share
offering. I sent them an investment cashier's check for $10,000. I was not prequalifiedThe federal securities laws define the term accredited investor in Rule 501
of Regulation D.
286
49787672
FTC Call Center
Cleannation.com
Unknown
$0.00
MAIL: Consumer states that Cleannation.com is a pyramid scheme that branches off of
Ignite Street Energy. She gave no more details.
48445352
Karnataka
eBIZ.COM PVT LTD.
In Person
$310.00
Here in India a biggest fraud pyramid scheme is running from 12 years. Youths
are getting cheated. Ebiz.com pvt ltd. is the replica of skybiz (big scam in US in
2000-01). Pavan Malhan is the founder of the company.They brain wash us to the
core. People who are involved never come to know they are cheated and they are
cheating their friends too. As the law in our country is weak, Pavan is taking
advantage and exploiting youths. Without our conscience we click agree to the legals.
But legals are never observed due to their brain washing speeches. Sir I request you to
please interfere in this matter and give us justice, we are truly fed up of this.
47774366
California
Equinox International In Person
$5000.00
I was made promises of support and was told that the larger my order the faster
"my business will grow". After my Order I received no support, but was told only
to bring people into the offices and when there was larger shows. No one helped me
or educated me on how to sell the product. I recently saw there was a FTC charge
against EI and I had been trying to get my money back and was making ground
with corp Equinox but then they went out of business.
42926596
FTC Call Center
Tennessee
Equinox International Corp Unknown
$8000.00
Consumer has an expired redress check for FTC vs. Equinox International Corp. He
states he got the redress check and the date was later than the check was good for. He
received it May 19, 2008 and he got it late in 2010. The check is for $224.20. UPDATE
1.10.2012 Consumer was transferred to a supervisor. The check# isb(6). The date on the
check is 2/19/2008. NLITTLE UPDATE 01/011/2013: The consumer does not
understand why he cannot receive a new check for the funds that are legally owed to
him. To recap: The consumer did not receive his 2008 check until 2010 because he
was hospitalized. The consumer did not find out until recently he could have called the
FTC regarding this expired check. SROBINSON UPDATED: 01/14/2013: The
consumer understands that it is next to impossible to get funds back from the Treasury
and that his information is in our database if a new case if filed. The consumer
understands that he could use the public information on our website to bring a civil suit
against the company. The consumer just wants his money refunded and feels that he
is being defrauded by the FTC now. b(6)
49943115
Feeder matrix
I Initiated Contact
i came across this multi level marketing opportunity and before i get started i would
like to confirm its legitimacy. http://www.feedermatrix.com is the site . please contact
me asap . Thank you ...
287
45048997
forex macro
SANTANDER
Internet (Other) $2000000.00 [not likely - may have parked on “0” key]
47891931
FTC Call Center
Washington
Gano Life
Unknown
$400.00
Consumer states that he has a complaint with Gano Life because he thinks they
are a pyramid Scam. Consumer states that he paid them $100 to get into the
bussiness opportunity. Consumer states that they made him pay fees every month
even if he did not want to. Consumer states that he paid around $400 when he
figured out this was a pyramid. Consumer states that they want him to recruit
friends and family members.
43344958
Arkansas
Genesis Pure
I recently found out that Genesis Pure aka the Pure Vision is an MLM or Pyramid
business that involves selling naturopathic products. The products are good, but
they are overpriced. People I know, including me have been getting involved in
this and upon doing research, I found out pyramid businesses are illegal. I hope
that this product can be sold on the open market instead the MLMpyramid type
way. And I dont like people I care about becoming prospects in this MLM vortex.
The man who spearheads this isb(6). I believe his products are good but surely
there is a better way to market the products without exploiting people.. PS9000:
Genesis Pure Other-Other Update
49781286
Louisiana
Globalinx
I Initiated Contact
$550.00
I signed up for globalinx in approixmately June 2012. After about 6 months I decided
not to renew and was emailed inquiring if I was going to renew and if not my account
would be cancelled. If I did not respond my account would be cancelled and account
closed. However, I was continuing to get charged for back office internet service
which I clearly did not and had not logged in to for well over a year. When I
noticed the charges on my account I called to inquire and was told that it was for
back office internet which I had signed up for which is part of globalinx. Well
when I cancelled globalinx I feel that the other portions should have been cancelled as
well. However, they continued [to] suck money from my account for 11 months
until I reviewed my credit card bill and noticed the charges and called to inquire.
When I spoke to them they told me well we cancel the back office internet now but we
will not refund your money. I want justice by having my money for the 11 months
January 2013 to November 27, 2013 refunded to me in full.
44856341
National Consumer League
Texas
GVO TEAM ELITE Internet/E-mail
$0.00
This guy is posting in various job bulletin boards claiming that he's looking for a
'team leader.' The link to the job posting goes to his website. It's a pyramid
scheme.
44639492
New York
Isagenix
Internet (Other)
$90.00
I recently signed up as an associate with Isagenix International. Unfortunately,
much of what I know now would have dissuaded me from ever joining. The
288
company provides little reasonable access to important information. Some of this
information may have been available on the site, but was completely obscured
under a barrage of propaganda, videos, and phoney "clinical research" claims.
The company claims clinical research, but has nothing of the sort. Mostly, my
problem is the claims of projected wealth, the fact that I cannot be paid as a
normal employer would pay me My money goes into an Ecount held by Citibank.
Im charged a 10.00 monthly account management fee! No other employer that Ive
ever heard of participates in this practice. Much of the tiny amount of money that
I "may make" will be consumed in fees. Their site is an exercise in deception. The
site is clearly made very difficult to navigate, so no one signing up will know how
badly theyre being screwed!
FTC Call Center
Massachusetts
Isagenix International LLC In Person $29.00
Consumer reports she signed up for a business, Isagenix, and the training shows she
has to sign up other people to make money.
43561518
Iowa
ItWorks
I Initiated Contact
$715.00
Company entices people to sign up as a distributor and earn money by finding
more distributors (pyramid scheme). I signed up one customer and never earned any
commission. The company charges excessive amounts for their product and when I
tried to cancel, I couldnt. I tried calling but they dont answer their phone so I sent an
email on 12172012 requesting they cancel my membership. They sent me another order
in January. I sent the product back with a note on their receipt that I wanted to cancel
my membership and I wanted them to stop sending me product. I still have not been
credited on my credit card for that shipment and they just sent and billed me for another
one, which I received today.
50511616
Javita
$0.00
I do not wish to provide my personal info, but a family member recently signed up for
this company. What set off a red flag for me was the idea that the majority of the
money they would make would be from signing bonuses for signing up more sellers
and from "residuals" where the people underneath them signed up more people.
The product itself is being sold by the company to these sales people / distributors for
no cheaper than it can be purchased directly from the company (via amazon.com, for
example) meaning that the only way to make money is by signing up more and
more people. They talk about the ability to have 14 "levels" below you, and how
you can make all this money - selling a product that anyone could buy directly
from the company if they really want it - but mostly they are selling a "business
oppurtunity."
48444849
FTC Call Center
Washington
Javita
Unknown
$0.00
The consumer is
inquiring about Javita, a multilevel marketing scheme. Consumer knows people that
are doing business with them. Consumer has not done business with them.
289
43554744
FTC Call Center
Florida
Jeunesse Global
I Initiated Contact
$1250.00
Consumer states that he
and his girlfriend joined a multi level company. He paid $1250 to joined. Consumer met
a person who knew about Google. He then paid this man who was a marketing person
who put him on the top of the search. He paid him $150 to do this. Consumer has been
online but has not sold anything. He searched the products himself online. He found
that same products on sale especially with Amazon were the prices were lower
than suggested prices. He states that his contract stated that he should not sell it lower.
He told them that he was told it was a level playing UPDATE: 02/11/2013 Consumer
calling to make sure his information isn't shared with the company. b(6)
45174312
New York
JewelWay International
In Person
$1071.00
Basically is a Legitimate multi-level marketing plans are a way of making retail sales of
products or services to consumers through a network of representatives. However, in
an illegal pyramid scheme the main focus is not on sales, but on recruiting new
representatives into the program. I got Schemed and i got tired of contacting
them.. PS9000: Jewelway Other-Other Update
43075040
Florida
Klob International
In Person
the company is in mexico and is working its way into the US. Ive analyzed it as best I
can and all I can see is thats its a Ponzi Scheme focused on feeding on hispanics
44345236
Lifemax
In Person
$0.00
The Wear family is well known in Orlando for the real estate schemes they got
away with. They have simply transferred it to this pyramid scheme. Contact those
who have left them.
49114351
FTC Call Center
Florida
Lifemax|Genesis Pure Print
$27000.00
Consumer is a distributer for Lifemax. Consumer learned of this company from another
distributer. Consumer signed a contract & then was sent a starter kit which contained
mila which is chia seed which consumer had to pay $300. Consumer then had to have
2 distributors under her & was told to have family members & was told to have
her children even though it was illegal which she had to then pay for each of them
which totaled $3600. Then over a period of one year consumer ended up paying an
additional $23100. Consumer states in July she found out that the person who
started the company left the company after 7 months based on the fraudelent
buisness practices. Lifemax states they had 5 seeds that no one else could own &
that it was a(proprietarty blend). They also claimed that they opened the seed with
a patented proprietarty method called micro slicing. Lifemax also claimed that no
one else did this. UPDATE 10/28/13 consumer was transferred to a supervisor.
Consumer says this is a multilevel marketing plan, they are making claims that the
Mila Chia seeds cure cancer, autistism, lowers BP and colesterol, claims that it is a
cure all. They make all kinds of claims on how pure their product is, they tell their
distributors that the FDA does not require truth in labeling. Consumer was told
that they had to buy bags to give to potential distributors, including all the
consumers children(all under the age of 18). Consumer was told she was almost at
290
a certain level and she needed to buy another 80 bags of Mile for $3600, which
would put her at another rank which would be very beneficial to the consumer.
Consumer says no one is able to explain the compensation plan, it never made
sense. Consumer has made no money, she is in debt $10,000. Consumer says they
have a 100% satisfaction guarantee and she wants all her money back. Consumer
filed a complaint with the company a month ago and they have not responded. The
old owners recently sold the company to another network marketing company,
now called Genesis Pure.
43132091
Colorado
LifePath Unlimited
I Initiated Contact
$8999.00
LifePath Unlimited is a direct marketing company that offers a work-from-home
business opportunity. In order to qualify to sell the programs that LifePath offers
and make a commission on them, associates must either sell a certain number of
the programs and forfeit the commission, or they can purchase each program
themselves and then begin selling it immediately. I purchased the Discovery
Program (a home study) for $1695 and recieved the product. I then purchased a ticked
for the Breakthrough event (a 3 day personal development event) which was advertised
and promoted as being held twice yearly. However, the Breakthrough event has not
been held in the 2.5 years that Ive been with the company. The founders have
scheduled and then cancelled the event three times in that period, and then they
both vanished. The associate training calls ended abruptly, all correspondence
and phone calls to the company are going unanswered, and the founders have
reappeared, but both are promoting other direct sales companies. Ive requested a
full refund for my Breakthrough event ticket since theyve breached the contract, but my
requests are going unanswered. We had a legal and binding contract that I would pay
$8999 for an event ticket, and that they would in turn provide the event as advertised
and promoted.....but they have failed to uphold their end of the contract.
43283444
FTC Online Complaint Assist. New So. Wales, Australia
LifePath Unlimited Internet/E-mail
$9055.00
The LifePath Unlimited Company promote a personal development product called 56
days of discovery and 2 personal development events, Breakthrough and Destiny.
Breakthrough was suppose to be held twice yearly and Destiny once a year. My
husband and I have bought all 3, but Lifepath have not held a Breakthrough event
for over 2 years therefore we have not been able to utilise our ticket for this event
(which has cost $9055). The Co Founders of this company, Joe Neid and Dave
Mackenzie are not responding to emails and Joe is now promoting a different
company on his Facebook. There are quite a few people within the LifePath
community that have requested refunds without a response and have tried to
contact both Co founders also without a response.
43138126
Georgia
LifePath Unlimited Internet/E-mail
$10000.00
I purchased a ticket for $15000 for the Destiny event and the events have all been
cancelled and I can not reach anyone at LifePath to find out what is going on. I
would like a refund of the money that went to the company, $5000.
291
43059198
South Dakota
LifeVantage Phone Call: Mobile/Cell
$0.00
This person described to me a pyramid scheme in which I could make hundreds of
thousands of dollars by buying into this company and selling its two products
which were touted to cure everything acne to cancer just by taking a pill and
smearing a cream on my body. I was told I needed to buy the stock and sell it.
Then get more people under me to sell the product and I would make a percentage
of their sales. Of course a percentage of my sales when [went] to the higher ups. I
was told I would be required to attend all these meetings in different parts of the country
where I would hear hundreds of appraisals of this company. I checked out the pill and
found that it is just a dietary supplement that is overpriced for its ingredients. This
company is seeking people to sell this product and this person kept me on the phone
for 45 minutes trying to get me to buy into this. I kept telling them I had to go but
they kept talking. I didnt want to be rude but finally hung up. They called back
immediately and started in on me again. I did not know this person and do not know
how they got my phone number. This is pure scam!
49062456
South Dakota
LifeVantage Phone Call: Mobile/Cell
$0.00
I was contacted by a friend of mine who said he had something to tell me and that I
would really like it. When I went to his house there were other people there also for
apparently the same reason. We were given a briefing about a company called
LifeVantage and a product called Protamdim. For $600 I would get a years supply of
Protandim and for each person I recurited I would get $200 of that back and when
the person I recurited recruited someone I would get $40. This just appears to be
a pyamid/ponzi scheme with a hand full of majic pills thrown in to me.
47384407
BBB MO Springfield
Oklahoma
The Limu Company
Order placed on 5/20/13 was never fully completed. Tried contacting company
several times by phone and email with no success. Order date 5/20/13Payment deducted
from my bank account on 5/22/13 in the amount of 86.41. Of the two items ordered,
only one was sent. No invoice/shipping statement was included or emailed. No noticed
of an item being on back order. Couldn't reach anyone at customer service number.
Emailed customer service 3 times with order number and no response was sent. The
box the shake was shipped in was not big enough for the both it and the appetite
controller. It is almost a month later and I have yet to receive the product, a refund for
the missing product, or any notification as to why it was not shipped.Delivery status
states the order was shipped and delivered. On the address label, in tiny print in the
upper right corner, there was a symbol as to it was the only box for the order. I like the
products and don't care to make money with this company, but now I don't want to tell
anymore people about the products due to poor service. I'm STILL shocked no one
has responded to my email notices. --- Additional Comments: I would enjoy actually
receiving the product, but would settle for a refund. I would also appreciate an apology.
I don't care to hear excuses, just an apology. At this point, it would be nice if Limu
went above and beyond what I have been seeking. I would appreciate this matter to be
resolved quickly.
292
48688074
BBB FL Orlando
The Limu Company Inc.
Florida
See attached.
49268152
BBB FL Orlando
Arizona
The Limu Company Inc.
$2.00
For over a year has over taxed me on every order In 2012 and 2013 The Limu
Company has over taxed me on every order they have sent to me. I have also
complained that they would never put a receipt in my box so I would know what I am
charged on. I would have never known that I was being overcharged if I did not call one
day and get a break down from the person on the phone. This is when I was living at my
Missouri address at b(6)Raymore, MO b(6). I pointed out to them that I sent them a
letter in 2007 of what our tax rate was in our County that was directly from the County
itself. Our tax rate was 5.50% they charged me almost 9% which is city rate. I have
called off and on for the last year asking them to do something about it and every
time they tell me they will hand it over to their accounting dept. and someone will
call you back. Which never would happen. I have now terminated my account with
them because they are so so unprofessional!! Plus they owed me $5 for someone
ordering under me and send me a check of $3 after I terminated! --- Additional
Comments: Receipts for all my orders, plus a refund of all the over tax charge and the
$2 fee you took out of my check that you never informed be about
42950362
Massachusetts
Market America, Inc.
My complaint is against a company named Market America, Inc. After much
research, Ive come to the conclusion that it is an illegal pyramid scheme (or MLM).
They fit much of the criteria that define what a pyramid scheme is such as
exaggerated claims, emphasizing the recruitment of a "downline" over the actual
sale of products, requiring that distributors buy a minimum amount of products per
year, and pitching the fact that most "distributors" need to "stick with it" for a few
years before they make any substantial income. They also have no limit on the
number of distributors in a certain area which will obviously lead to market
saturation. Unfortunately, several of my family members have been conned into this
scam and I have been unable, thus far, convince them that it is nothing more than a
scheme to strip them of their hard-earned money. I feel that filing a complaint
against this company is the only option I have left. I hope that if Market America is
officially put under investigation, my family members will finally be convinced to
stop "donating" more money to them. Companies like this need to be shut down
permanently! This "business model" has been around for too long and its about
time we put a stop to it! Thank you for taking the time to read this. I only hope that
you are able to take action against this mockery of the American business system.
49338947
Texas
Mary Kay, Inc Internet/E-mail
$0.00
I entered a drawing for a MaryKay gift basket, facial and makeover. I received an email
from Barby Coulter on 11/1/13 telling me I was the Grand Prize Winner of the gift
basket, facial and makeover. I asked her if it was legit and had her confirm she was not
going to try and sell me something. She assured me it was legit and no one was going
to sell me anything....everything was FREE she said. She said she had an open spot
the next day, Saturday, 11/2 at 10am. I went to the establishment and found it was
a Mary Kay recruiter sham. They DID NOT give me a facial nor did they give me
293
a makeover like the drawing claimed. They totally lied. I did however get a gift
basket. What can I do about this? Can a company lie about what they are giving
away? This seems like fraud to me. I mean the only reason I entered was for the facial
and makeover.....not the basket. There were approx seven Mary Kay consultants
there trying to get me to sell and buy their products. This is unethical to say the
least. Please help me by telling me what can be done to stop them from doing this
and to get the Makeover and Facial I won but did not receive. Thank you.
47409434
California
MLM Business Blueprint, LLC
Internet Web Site $628.00
When I purchased the educational service they offered a payments option. Then I was
surprised that they charge me the whole amount at once. When I contact their support
they set a call appointment with the owner. He never answer me or return my call.
Although I paid the whole amount, at 07-30-13 they charge me a payment! I contact
their support for a refund and they referred me to the owner. Again he never contact me.
They offered a money back guarantee on their sale page. I feel scammed and they will
keep charge me forever. UPDATE: 8/09/2013 The consumer called back to ask for
more information. b(6)
42757192
Florida
Mona Vie
I was a distributor for about one year around 2007. I have a good friend
who involved me who has wasted his life being involved. The claims made by
unregulated distributors about how much money they made, what the product did,
product trial results and chances for success were outrageous. I am writing this to
you at this time because there seems to be an outcry for informing the public about
this industry and there should be. At one point there was a website, not company
sponsored, that gave testimonials on the product concerning just about every
medical condition possible. Distributors would claim it “cured” whatever they
wanted to. At one time the company put out a press release that the product killed
Leukemia cells in test tubes at the University of Florida - true - but uninformed
distributors said it cured Leukemia. Another time the company put out a release
about a double blind trial that showed the product got into the bloodstream - again
true - but the trial did not show or demonstrate what it actually did once in the
body. Yet distributors would cite this as an important trial. I heard distributors
claim that they were earning $100,000 after two years when they were actually
earning about $15,000. The company made claims about how Inc magazine rated
them one of the top 5 growing companies in the U S. This was based on data that
was a three year period but had happened five years previously. The company
seemed to foster the ability of people to misinterpret the information given to them
because the people were not career or truly informed employees. I believe it was
because the company didnt employ these people but benefited by their sales no
matter what they said. Nobody I knew that got involved ultimately made anything
and many lost small but important sums to them. Theres much more but the point
is they allowed this hype to unduly influence people to get involved when, if they
had really known the chances of success, they would have not gotten involved.
Mona Vie is indicative of the tactics used by other MLM companies and I truly
believe that the FTC should be looking into these type of claims to protect
consumers from wasting their time and money based on false hopes.. PS9000: Multi
Level Marketing Other-Other Update
294
48004405
Missouri
MonaVie LLC
An organization of people I had built was allowed to be re-registered into other
crossline groups therefore costing[causing] my business to decrease. Dan *****,
Steve & Melinda P*******y, Cindy D****n, Sandy M*****s and others who I had
personally worked with while building part of my MonaVie mlm organization
were systematically taken from my profit legs and re-sponsored into other groups
of my sponsor Presidential Black Diamond Orrin Woodward with his knowledge
and approval. Then after these people were re-sponsored into other groups, they
were systematically converted to Orrin's new competing 'LIFE' mlm which is
widely known to tell people to turn off their MonaVie autoships in order to be able
to spend more money on Orrin's other company's products. Ironically, after these
people in my group were allowed to transfer and taken from me, my income dropped so
I registered in another company. Once I registered in another company - I was the one
who was terminated from MonaVie. --- Additional Comments: Ideally, a financial
settlement for the loss of business and future business which was stolen from me. If
not, then a stop to the harassing communication I continue to receive from MonaVie's
compliance department claiming that for 2 years I cannot post on my personal facebook
page to people I know well before I or them were in MonaVie regarding my new
business.
43830372
BBB FL Pensacola
Texas
MPB Today
I PAID $200 AND GOT NOTHING, NOW I CANNOT LOG INTO THEIR
WEBSITE AND NO NEWS FROM THEM AT ALL. HOW CAN I GET THE
MONEY BACK? THEY SAID $200 MEMBERSHIP FEE AND YOU CAN BUY
PRODUCTS ONLINE FROM THEIR WEBSITE WITH THIS MONEY, BUT
BEFORE YOU GOT DOWNLINE YOU NEED TO PAY HIGH HANDLING AND
SHIPPING FEE, YOU'D BETTER TO WAIT, AS SOON AS YOU GOT
2DOWNLINE AND EACH DOWNLINE GET 1DOWNLINE YOU CAN GET $50
FOR EACH PERSON AND $200 WALMART CASH CARD THEN YOU CAN USE
IT WHEREEVER YOU WISH TO USE BUT NOT ONLY ONLINE THROUGH
THEIR WEBSITE SHOP. SO I WAIT, THEN THEIR MESSAGES FROM E-MAIL
LESS THAN BEFORE THEN NOW I CANNOT LOG INTO THE WEBSITE AT
ALL. --- Additional Comments: I WISH TO GET MY MONEY BACK.
47826377
BBB FL Pensacola
Texas
MPB Today
MPB Today didn't refund merchandise in return for $200.00 of membership cost. Paid
$40.00 to renew membership, and still couldn't claim merchandise.Paid $210.00 to
MPB Today (membership & internet page dues)to start the business on October 26,
2010. If there was a cancellation from my part the company would return their product
in exchange. After a year I had to renew my membership in order to claim $200.00
worth of merchandise. Membership costs were $40.00 for the second year. MPB
Today didn't respond nor returned my requested merchandise. My Identification # was
b(6) . All payment methods were done online, and charged to my private checking bank
account. --- Additional Comments: I request to receive my $240.00 back or the amount
worth of merchandise in return.
295
48397890
BBB FL Pensacola
Florida
MPB Today
I cannot contact anyone to claim my gift card.I have been trying to contact anyone
regarding my promised $200 Wal-Mart gift card. I have been attempting for
several months, and just found out the business has been closed. --- Additional
Comments: I would like my promised $200 Wal-Mart gift card. When I joined I paid
$210 with the promise that I could use my $200 credit in the form of a Wal-Mart gift
card if ever I chose.
43123195
Utah
MXI Corp|Sunrise Ventures, Inc.|Global Partners Group KAP and Associates, LLC In Person
I am 84 years old, and a widow. I write because I have had difficulty with MXI
Corp. which has been fraudulent and deceptive, and has engaged in unfair
business practices. MXI Corp. is a manufacturer which desires to distribute its Xoçai
"Healthy Chocolate" products to the consumer masses through multi-level marketing. It
represented to have a patented cold-pressed method. It solicits and asks consumers, like
me, to join, spend money, and consume its products. MXI Corp. makes a number of
promises and representations to consumers, including that if consumers purchase its
products automatically on a monthly basis ($125 per month and up), and refer other
consumers to do the same, MXI Corp. will honor commitments by compensating the
consumer in various ways and on multiple levels. In all of the various versions of its
Policies & Procedures Rules & Regulations (“PPRR”) since its creation in April 2005,
MXI Corp. assures the consumer that it will abide by certain ethical practices. Indeed,
the first paragraph promises “to protect the rights of all Associates and to provide a
framework within which each Associate may work on an ethical, secure and effective
basis. … in order to assure compliance with all requirements set forth.”
These
requirements include, but are not limited to providing all Associates with a starter kit,
proper product guarantees, honoring returnsexchanges, ensuring the integrity of referral
and sponsorship of other consumers, and many others. PPRR number XVII states:
“Transfer of Sponsorship should be rarely permitted, actively discouraged, and only
approved in very specific instances of confirmed unethical activity … maintaining the
integrity of sponsorship is critical for the overall success of MXI Corp … Transfer of
Sponsorship must be approved in writing by MXI, if approved, it must have the
approval of the Distributors’ Sponsor, up-line Double Diamond and up-Line FAB
member. A letter describing the reason for the request must be submitted.” MXI Corp.
also requires that a Form ID: APF-J1.3 be completed, in writing and signed by the
Sponsor. In reliance upon MXI Corp.’s promises and representations, I have
referred many consumers to MXI Corp., who in turn have referred many, many
others, and have expended many thousands of dollars since April 2007—all with
the express purpose of my, and many others’ receiving the represented and
promised incentives, benefits and bonuses.
Unfortunately, MXI Corp. has not
honored its representations and promises. Instead it has engaged in fraudulent,
deceptive and unfair business practices, which have been brought to its attention
on many occasions. Despite numerous requests to address and resolve matters and
comply with its own requirements, MXI Corp. has ignored me and others,
persisting in illegal and unfair business practices repeatedly, all of which has
caused great damage and injury to many, and which will cause further damage
and injury if not stopped. Among the major fraudulent, deceptive, and unfair
business practice, is MXI Corp.’s repeated pattern to shuffle people around in the
296
consumer network positions in violation of their own promises and to the
detriment and harm of others, including how the consuming public receives
benefits and compensation. This has and continues to hurt many consumers and
people. Please conduct a formal investigation into MXIs fraudulent, deceptive,
and unfair practices.
43059293
FTC Call Center
Network Marketing VT
I Initiated Contact $328.00 MAIL: Consumer
complaint was forwarded by the Florida Department of Agriculture & Consumer
Services. Consumer is complaining about Network Marketing VT, a multi-level
marketing/ work at home company. Consumer reports that he signed for the 14 day trial,
the company offers. Consumer writes that he cancelled his subscription during the
triual period but, the company has continued to charge his card, totaling $328.41.
49875662
New York
Neucopia
Social Network
$270.00
Neucopia claims to be an affiliate marketing membership . I joined on October 30
2013 . paid $269.95 as a premier member . I figured out later that it was a pyramid
scheme .first is the refund policy . You can only get a refund in the 1st 3 days ,
after that your not entitled to a refund. 3 days is not enough time to estimate the
value of the product and determine weather or not you want to keep the
membership. John cook created Neucopia, made people believe they need it and that
theres training from top industry leaders but the trainings are motivational speaking and
their systems some for us to buy some for free . They didn't mention that they're
surprise product fees. Every thing In the training from industry leaders that they
provide can be found on google. We are paying to have it all in one place to have
access to. Looking through the past trainings this is basically ways to help all other
"top industry leader marketers" to sell their systems, because everything is
supposed to be free no extra fees but its not . John cook created neucopia making
people believe they need it and that there're trainings from top industry leaders
but the trainings are motivational speaking and their systems, some for us to buy
and free links that could of been found. We are paying for free things that already
been made and systems that can be found on google that we still have to pay for in
neucopia. I feel mislead ripped off and scammed I thought the training and
everything was what it says its worth. I found no use to it . I also found out later
from my sponsor b(6) , after I already joined that Neucopia does not claim to be MLM.
50045902
BBB MB Winnipeg British Columbia, Canada
Norwex Canada Inc.
When a person hosts a Norwex home selling party and guests buy products, each person
is charged with seperate shipping and handling fees. The one bulk parcel containing all
the orders is shipped to the rep's address. She then delivers it to the party host's house,
whereafter the individual purchasers then have to make their own arrangements to pick
up their orders. The sales reps do not want individuals to combine their orders, because
it appears that the reps profit by charging shipping and handling on each order even
though they are not incurring the cost, because they receive all the orders from Norwex
headquarters in one parcel and would thus only be required to pay one fee. If the parcels
were individually shipped to each person's house, (eg. if one makes a purchase on
Amazon.com, one pays shipping and handling and it delivered to one's door) then the
fees would be understandable. The Norwex reps do not even deliver the orders
297
personally! Are the reps personally making unjust profit or is it Norwex head office that
is forcing the reps to rip off the customers? --- Additional Comments:
DesiredSettlementID: No settlement requested - forNorwex products are good, but their
way of collecting shipping fees is unacceptable. An investigation with regard to the
way Norwex bills their customers would be good for consumers.
48073070
BBB MB Winnipeg
Minnesota
Norwex Canada Inc.
$150.00
I purchased a product I was unhappy with and now 1 month later still no refund.
It cost 30 dollars to return the product to Canada which Norwex does not
reimburse shipping cost. This process has required numerous e-mails to my sales
person, they will not credit my Visa card that the purchase was made with. I have
to wait for a check to be issued. I have found this process not consumer friendly or
complete satisfaction at all! This is their guarantee on the web site, Norwex backs
its quality commitment with a 100% Satisfaction Guarantee. We will replace or
exchange any product that is damaged or defective to your complete satisfaction within
60 days of purchase. Microfiber Warranty At Norwex we are proud of our unique, high
quality microfiber and want you to be as thrilled as we are with the product. We are
happy to assist you with any item that did not meet your expectations. Our 2-year
microfiber warranty covers any problem you may encounter outside of normal wear and
tear. If you are not pleased with how a microfiber product has worn or performed you
may contact your Consultant to have the item replaced, at no additional charge, through
Norwex CustomerProduct_Or_Service: Mop --- Additional Comments:
DesiredSettlementID: RefundI would like the product plus return international shipping
charges refunded to my credit card. Also a more consumer friendly return process in a
short amount of time.
46472837
Ohio
Pure NRG fx Internet (Other)
$0.00
They claim to be the manufacturer of an energy drink and are using a 3x9 matrix
that will NEVER work, it is doomed from the word go. This is simply a ponzie
scheme with a $1500 buy in and an automatic $99 per month reorder, which you
MUST agree to. The cost of the product makes it IMPOSSIBLE to resell at any
profit.
47826525
BBB NC Raleigh
Puerto Rico
Pure NRG fx
$1917.00
Customer Name: b(6) ID# b(6) On 05/29/2013, I paid $1,552.00 ($1,500.00=sub-total
& $52.00=shipping/handling)for a Platinum Club combination (ten cases of Playboy
Energy Drink), order# b(6) . Several days later, I was told by Torrie Bell that I hand to
re-submit my order due to the fact that shipping was a bit more. I re-submitted an order
on 06/04/2013, order#6863 and paid $1,572.00 ($1,500.00=sub-total &
$75.00=shipping/handling). On 06/08/2013 I submitted another order, order# b(6) for
six cases of Playboy Energy Drink due to the fact that on that same day, Pure NRG fx
VP of Sales, b(6) stated due a telephone call that purchasing six cases at $246.00
($192.00=sub-total & $54.00=shipping/handling) will qualify Platinum Club member
for commissions. It should be noted that said telephone called was recorded by Pure
NRG fx. On 07/05/2013, my debit card was charged $99.00 for an auto ship. As of
this complaint, I have not received any product from Pure NRG fx and I have been
in contact with them on a daily basis. I have told them that they have $1,917.00 of
298
my money and I have not received any product. I have requested a refund with
negative results. I have complied with by responsibility as a customer/Platinum Club
member and Pure NRG fx has failed to provide the product that I have paid for. I have
reached out to the VP of sales, Dave Pasquale, Customer Service, the VP of Pure NRG
fx, Eric Caprarese (571-330-6405) all with negative results. I want to be refunded the
$1,917.00 that I spent and received no product. I also invested money to promote the
product. I am not asking to be reimbursed for said money, I want to be refunded my
$1,917.00.Product_Or_Service: 16 cases of Playboy Energy DrinkOrder_Number: b(6)
,Account_Number: ID # b(6) --- Additional Comments: DesiredSettlementID:
RefundRefund my $1,197.00 or onto to Small Claims Court. Pure NRG fx is the
advertising arm of Playboy Energy Drink. I assume that Playboy the name brand is also
involved.
44722278
qnet
In Person
$0.00
qnet is a multi level marketing scheme and also a direct selling one .. they offer
comissions for direct and indirect salesrecruits . is it a scam?. PS9000: multi level
marketing Other-Other Update
46673510
BBB MO Saint Louis
New Hampshire
Reliv International Inc
$200.00
I purchased a ticket for $200 to attend the Reliv 25 International conference. My order
number is b(6) and this ticket was purchased on May 8th, 2013. Due to a Military
obligation, my husband has to attend a training that does not allow me to attend this
conference. I called the headquarters and they explained that these tickets are not
refundable and that someone in my down line could sell the ticket for me. I have had no
success is trying to get this ticket sold and so I contacted the Headquarters again and
was told by Gabriela, one of the supervisors that it was my loss. I understand if I
purchased something and just decided I didn't want to go, however, this is something
that is completely out of my hands and now RELIV has my $200 for a ticket that is
not going to be used. This in my opinion is stealing and for a company as large as
they are, very extremely unprofessional. Product_Or_Service: Conference
TicketOrder_Number: b(6) --- Additional Comments: DesiredSettlementID: RefundI
would like a full refund, an apology and also for them to change their policy in events
such as this. No where in the online order process did it state non refundable. It is
only listed on the print out order form that you mail in. This is absolutely misleading
to the customer and this practice needs to be addressed as well as changed.
46104681
FTC Call Center
Resorts360 Vacation Club
Unknown $0.00
EMAIL: Consumer did not provide full contact info. Consumer states: "I am writing to
express my concern regarding Washington-based Resorts360 Vacation Club's
illegal pyramid scheme. As you know, pyramid schemes such as this can be very
damaging to consumers. Resorts360 members are much more likely to lose money
(as much as $10,000) than make any money from the company because its
compensation program is based exclusively on the recruitment of new participants.
I respectfully urge you to promptly bring an action to end Resorts360's illegal
operation. Thank you for your urgent attention to this matter."
299
46167516 (repeat of 46104681)
FTC Call Center
Resorts360 Vacation Club
Unknown $0.00
EMAIL: Consumer
did not supply full contact info. Consumer sent email reporting Resorts360 Vacation
Clubs illegal pyramid scheme. Resorts360 members are much more likely to lose
money (as much as $10,000) than make any money from the company because its
compensation program is based exclusively on the recruitment of new participants.
48334221
Connecticut
Resorts360 Vacation Club, LLC
Unknown $0.00
Consumer sent in the attached letter regarding Vacation Club Pyramid Schemes.
43436110
Rodan & Fields
Hello,My wife is currently being recruited by Rodan & Fields as a sales consultant.
https:www.rodanandfields.comPagesBusiness As I understand the discussions and the
business plan, my wife will be selling the product but it appears the emphasis is
definitely on recruiting more sales consultants thus allowing my wife’s primary
income to come from the down-line. I have been reading a lot on-line and there are
varying points of view as to whether this method by R&F is considered an illegal
pyramid scheme and how it differentiates from others like Mary Kay or Arbonne.
I would very much appreciate knowing the FTC’s position on this company, and
look forward to a timely reply.Respectfully, b(6) b(6)Henderson, NV b(6) b(6) b(6)
46727271
Arkansas
Rodan & Fields
Unknown
$600.00
My daughter and 2 other family members have recently signed on as sales
consultants for Rodan and Fields. This is the company that sold Proactiv. My
daughter thinks that because this is a well known company that they wouldnt be
involved in a pyramid scheme. I read their compensation plan and then read your
report on pyramid schemes titled "5 things you should know about MLM
companies." That report exactly describes Rodan and Fields compensation plan.
They are all about recruiting. Their products have shown to be very good products
but that doesnt change the fact of how they are doing business. One of the things
your report pointed out was the fact there was no limit to the consultants in a given
area. This is a very small town and they have at least 5 consultants that I know of.
When you look at their charts showing how much money you can make it shows
the people in line below you. It doesnt show sales volume just people. They do have
one that shows sales but it is mostly about recruiting. I just dont know how else to
explain to them what this company is doing. They required $600 to start. You do get
products for this money. On their website it states that a $45 kit is required. That is a big
difference. I know it mentioned another loophole about if the company will buy back
the product. The company states that it will, but I dont know of anyone who has tried. If
you could go read their policies and procedures and give me your opinion. How can you
tell if it is legitimate? Everything I read on their website correlates with the report
about MLM companies I read on your website. They dont make it real easy to find
all this info on their website. I am trying to save my family from losing their money
and time. Please advise on what you think about this company. Thank you in advance.
300
46149610
Montana
Rodan + Fields Dermatologists
I believe Rodan + Fields is an illegal Pyramid Scheme, based on the following
information, from the following website, and my blog.www.mlm-thetruth.com
www.rodanandfields-pleaseread.blogspot.com Red Flag #1: Endless chains of
recruitmenthttp:mlm-thetruth.comevaluating-mlms5step-evalstep1endless-chain
ANSWER: Yes. And once I joined and started trying recruiting people (friends
and family) as consultants and customers, I found them to start avoiding me. Even
through social media. And once I resigned, my sponsor said she no longer wanted
to be friends with me or my husband. And since posting my blog on my facebook
page, I have lost even more friends who are still consultants with Rodan + Fields.
"MLMs... Lose your friends."Red Flag #2: Advancement by Recruitment
Advancement in the hierarchy of participants is not achieved by appointment, but
by recruiting more and more participants into a downline, or pyramid of
participants. Not certain? http:mlm-thetruth.comevaluating-mlms5stepevalstep2-advance-by-recruitingANSWER: Yes. R+F trainsencourages new
consultants to recruit more than sell, even though their Consultant Application
discourages this. And they even encourage it on their website on their "Pattern to
Prosperity" worksheet.
https:www.rodanandfields.comimagesArchivesPattern_to_Prosperity_Worksheet_
10.2.10.pdfRed Flag #3: "Pay to play" purchasesIn order to "play the game," or
qualify for commissions and advancement, do participants have to buy a minimum
amount of products or services, either at the outset or in ongoing purchases or
monthly subscriptions?http:mlm-thetruth.comevaluating-mlms5step-evalstep3pay2playANSWER: Yes. You must make an initial investment in a product
purchase in the price range between $45 and $995. The $995 kit is usually
encouraged. They actually discourage the $45 investment. Then, you must make
ongoing product purchases at $80 minimum, and website services for $24.95, every
month. Red Flag #4: The upline gets most of the rewards.http:mlmthetruth.comevaluating-mlms5step-evalstep4-rewards2upline
ANSWER:
Yes. R+F products are priced very high. The lowest priced skin regimen is still
$160. The eye cream alone is $59. As for the company paying more in
commissions and bonuses to upline participants than to the person making the
sale, this is exactly how R+F operates. The higher the level you are, the more
rewarded you are. The more new consultants you recruit, the higher your level
goes. The 12 top earners of the company are currently on their annual trip right
now. This year is Bora Bora. And as I told you they train encourage new
consultants to recruit rather than sell and try to become ECs (Executive
Consultants) as fast as possible by bringing on two new consultants their very first
month, and each month after. Red Flag #5: Five or more levels in the
compensation plan The compensation plan allows for five or more levels, which is
more than are needed to manage the sales function. Additional levels only further
enriches those at or near the top of the pyramid of distributors. Excessive levels in
a downline is another sign participants are expected to sell primarily to their
downline, rather than to the general public. This makes it an exploitive money
transfer scheme, or product-based pyramid scheme. http:mlmthetruth.comevaluating-mlms5step-evalstep5-too-many-levels. PS9000: Rodan +
Fields Dermatologists, creators of PROACTIV Acne Treatment Other-Other Update
Update:01/06/2014 Consumer called back to get date of when report was filed in. b(6)
301
49594414
Texas
Scentura/Texas Management Company
$0.00
Michael Gilchrist and his Wife, Eva Gonzalez are partners with Scentura, a known
employment scam pyramid scheme. I was recently promised the same story as
everyone else, $300-500/Wk for training, which is 8 weeks but as I was hired on and
training started things changed. I realized we would be selling perfumes/colognes with
no samples and it was described as a simple exercise/competition. I quit after the first
day of training because my gut instinct was giving me signals as to not go beyond. I
soon then realized a cousin of mine and her friend were apart of the scam before I and I
requested they make an incident report and let me have it. This guy and his company
who in turn works for Scentura are scamming United States citizens state to state
and now he and his wife are set up in Austin, Texas, San Antonio and plan to set up 3
more offices outside Austin; Round Rock, Pflugerville and Cedar Park. Please, help me
and us get this guy and bring down the company. You may contact me on the cell
phone number provided, by email and I will do a video interview. Employment is hard
enough, harder when you have scam artists taking peoples money illegitimately
and not even providing with a product half of the time.
43941303
Georgia
Senior Select, SSBGA
Social Network
I worked as a manager with Senior Select from April 2008 until February 27 2011.
They began a new campaign called an "Enhancement Program" which is in my
opinion a multi-level marketing/pyramid scheme. The documents I have show that
you would be rewarded by bringing others into the insurance business with Senior
Select. The top level required you to bring on 40 new agents to be rewarded with a
higher commission contract. When I was told of this new program I asked a lot of
questions because I was concerned with the direction the company was going. The
contract levels for starting agents were going to be 50% commission on policy
sales. While the upper tiers of management were receiving the agents overwrite
commission of 145 [14.5%] leaving them making a 95 [9.5%] profit on each sale
that agent made. That is not uncommon in the insurance industry what is
uncommon is that no matter what production you made, you could not increase
your share of the commission unless you brought on others. They would have to
pay for insurance classes, license fees, and training fees, just to come on with
Senior Select. Then you had to buy leads from them to go make sales. The Agents
that were brought on board were required to sign non-compete agreements and
vesting schedules, as well as assignment of commission statements at their
orientation. These brand new agents didnt know what they were giving up. Their
renewals were to be held in escrow for 10 years and if for any reason they did not
agree with or abide by any of the stipulations of their contract, they would then
lose the rights to their renewal commissions. The agents were then given company
appointments with insurance carriers to write final expense insurance policies. The
problem with that is they were no longer allowing agents to broker for different
companies they could only sell for the companies that the upper management made
more money with. This was not good for the clients nor for the agent selling the
policies. When I discussed these concerns of mine with the upper management they
began to make excuses. They said that it was going to be so great. I was not convinced,
so I contacted one of the IMOs or marketing organizations to verify what was being
said and what was going on. I found that many of the things I was told were not true
302
and confronted them about it. I was then terminated and went through months of
stressful worry and anguish trying to provide for my family. All the while they
were attempting to destroy my credibility and prevent me from continuing to work
in the insurance industry. Through persistency and hard work I escaped from
their clutches but not unscathed. I have continued to grow my own business now
apart from them and have tried to learn from their mistakes. Many agents have
come to work with me now in a much fairer environment but they are making it
increasingly hard for agents that dont agree with their new "pyramid model" to
leave and support their families. I just had another one this week approach me
about leaving and they are so scared of what this company will do to them. It is
just not right! I feel for these guys that are being duped into this profession this
way. They have created a revolving door of agents and they are steadily having job
fairs creating more. They have several scheduled all over the US. This is not a
small company this is a 20 million dollar a year producer by their own admission. I
dont know what actions can be take but someone needs to do something.
45736260
Serenigy Global- Jay Noland
Social Network
$1575.00
Junto con saludarles, les sal*** desde Chile para comentarle una situación muy delicada
que estan viviendo muchas personas en Chile y en Ecuador, con la Compañía
Multinivel Serenigy Global, donde en el mes de Junio de 2012 en Ecuador a mas de 70
personas, vendió las espectativas de un negocio con café, haciendo que cada uno de
ellos deposite cerca de 1575 dolares cada uno y en Chile mas de 40 personas, en el mes
de Septiembre, Luego en el mes de Diciembre en vez de enviar café quizo enviar una
bandas que importarlas a cada pais no salen mas de 3 dolares vendiendolas a 30 dolares
cada una a las personas afectadas, pues mucha gente se opuso. Hasta el día de hoy a
nadie le han devuelto su dinero y si alguien solicita sus dineros lo bloquean de todas las
redes sociales y lo amenazan con demandas y abogados. Y lo ultimo que trataron de
hacer es ingresar producto ilegalmente a estos dos paises. La verdad que han jugado por
mucho tiempo con las personas de estos dos paises y no quieren devolver el dinero. Les
pedimos de todo corazon poder ayudarnos con esta Gran estafa de esta Empresa
Serenigy que aun sigue funcionando en Estados Unidos. Les comento además que han
cambiado domicilios, mail y telefonos pero tengo los datos del dueño: Celular:
b(6)Mail Dueño: b(6) Mail de Abogado que intimida a las personas, el Señor b(6):
b(6) Además debo comentarles que al parecer el dueño no se llama b(6), sino b(6).
Les comento además que la gente por el tiempo que ha pasado ya no quiere algun tipo
de producto sino la devolucion de su dinero. Dejo este caso en manos de Ustedes y les
informo porque creemos que una empresa con estas practicas no puede seguir
funcionando en EEUU y seguir reusandose a devolver el dinero a las personas de estos
dos paise. Si es necesario que les enviemos una lista con las personas afectadas, solo
diganme y se las hago llegar con todos los datos pertinentes. Cabe destacar que el
antecentes mas grande es de estos dos paises, pero en conversaciones con otras de otros
paises, esta practica igualmente se ha dado, Inclusive no han cancelado comisiones
prometidas en otros paises. Sin otro particular solo esperando tomar este caso en
investigacion por todas las personas afectadas y porque confiamos que ustedes son una
institucion sería y que hace las cosas bien. Esperamos tener una respuesta positiva y a
la brevedad de esto que tiene arruinada economicamente y familiar a muchas personas.
Atento a su llamado y comentarios. Les Saluda b(6) Celular de Chile: b(6)
303
Machine translation of above complaint: Along with greet, greeting them from Chile
to discuss a very delicate situation that they live many people in Chile and Ecuador,
with multilevel Serenigy Global company, where in the month of June 2012 in
Ecuador more than 70 people, sold a coffee business expectations, making each
deposit near 1575 dollars each and Chile more than 40 people, in the month of
September, then in December rather than send coffee wanted send a bands that import
them to each country not leaving more dollars from 3 vendiendolas to 30 dollars each
to those affected, because many people objected. Until today no one have refunded
your money and if someone requests their money blocked it from all social networks
and threaten him with demands and lawyers. And the last thing that they tried to do is
to enter product illegally to these two countries. The truth that have played for a long
time with people of these two countries and do not want to return the money. We ask
with all my heart to be able to help us with this great scam of this company Serenigy
which still continues to operate in the United States. Say also that they have changed
addresses, mail and phones but I have the owner data: cell: b (6) Mail owner: b (6)
Mail from lawyer who intimidated people, Mr b (6): b (6) should also tell them that
apparently the owner is not called b (6), but b (6). Les commented that people by the
time that has already passed don't want to any type of product but the return of their
money. I leave this case in the hands of you and inform you because we believe that a
company with these practices cannot continue to operate in the United States and
follow refusals to return the money to the people of these two countries. If it is
necessary for us to send them a list with those affected, just tell me and I make them
arrive with all the relevant data. Note that the casework is in these two countries, but in
conversations with others in other countries, this practice also has been given, they
have not even cancelled commissions promised in other countries. No other single
waiting for particular take this case in research by all those affected and because we
are confident that you are an institution it would be and that does things well. We hope
to have a positive response and the brevity of this that has ruined economically and
familiar to many people. Attentive to their calling and reviews. Les salutes (6) Chile cell b: b (6)
49328310
California
Serenigy Global Inc
$232.00
I first met Kelly B****s and Brian R*****n at a Mother's Day Chocolate Festival.
They had a booth and I bought a cup of coffee from them. We exchanged contact
information and after meeting with them a few weeks after the initial introduction I
decided to join Serenigy on 5/27/2013. I was told I would earn $15 for each person I
enrolled as a distributor. My friend b(6) enrolled a week after I did. She enrolled her
sister. b(6) enrolled her sister at a higher level.b(6) was told she would earn $350 for her
sister's enrollment. Neither b(6) nor I have been paid. In addition, Anna's sister,
Theo I****e never received her products she ordered. We were told the company
went through an illegal take over and were emailed all of these legal documents from
Brian R*****n. We were told the take over had been resolved and that we would
receive our pay. I saw Brian R*****n in 8/2013 and he said we would be paid in a
"about" 3 weeks. Anna and I have not been paid and Theo has still not received her
product. Also, Theo I****e asked to be refunded her money and she has not been
refunded.
304
45587499
|
Shaklee
$0.00
Shaklees Pinnacle group with leader "Bo Short" is thumbing its nose at the federal
laws that make pyramid schemes illegal. All evidence and proof you need to
prosecute them is right here: http:www.shaklee-pyramid-scam.com (slash) victims
Victims of Shaklee are also thumbing their nose at you on this page for accepting
money from the DSA and lacking the power to enforce the laws you are trusted to
uphold - This highly ranked and visited site is a challenge not just to the power of
the FTC, but to its existence on anything other than paper. Again, complete
evidence of crimes is searchable and posted for you here: http:www.shaklee-pyramidscam.com (click) victims. UPDATE 05.09.2013 Consumer called back and was
transferred to a supervisor. Consumer wanted to provide a website address that would
show evidence of his complaint: www.shaklee-pyramid-scam/victims. NLITTLE
UPDATE: 05/09/2013 Consumer had called earlier wanting to record call. Checked
with supervison. When returning to consumer, call was lost. RLoper
46139720
Connecticut
Shaklee
I Investigated claims of Shaklees organized issuance of fake medical
advice and gained access to a private Facebook group by Jennifer G*****n, a
high-level distributor with Shaklee. In this group, Shaklee provides an archive of
false medical claims to help hundreds of distributors con victims of serious illness.
MLM Lawyer Doug brooks, expert b(6) and my boss b(6) all recommended that I
send this captured material to the FTC, and other authorities. I have re-published
the private pages at the address below: http:shaklee-pyramid-scam.comshakleefalse-medical-claims-for-treating-disease.html
50089848
Maryland
Simon Arias Agencies, American Income Life
Social Network
$0.00
A very clear pyramid/MLM hiring scam! An acquaintance asked me if I would like
to interview for a job at his company, gave me an interview date. Went there, turned out
the interview was actually a "business seminar" for a job with the company selling life
insurance to union members. They informed everyone many times that they would only
be hiring a small percentage of us, kept talking about loyalty, work ethic, etc. being so
important. Wanted us to pay $175 for training fees, plus costs for getting state licensing.
Compensation was based on how many people you had underneath you, it was also
very clear from the process that their income is based on taking money from new
hires and kicking them out. I encourage you to research this company. They are
VERY aggressive at maintaining their image online. Every negative review, or
former employee complaint of which there are hundreds, receives multiple replies
from anonymous posters which are clearly company employees berating those
posting negative information. Seemed like a lot of brainwashing occured, felt much
more like a cult than a job interview. Those who quit are berated in front of their
coworkers, employees are given bonuses for bringing in new people. Their
turnover rate is also VERY high, seems engineered to be so, although they try to
hide it, or will justify it saying that everyone who leaves is lazy. Sexual
harrassment complaints also seem to be common. I told them I was not interested,
and they were quite rude. It seems obvious that this is a hiring scheme of some
sort. Now I am worried for my friend who works for them. I fear he may be taken
in by this. There were so many people at the "business seminar" who seemed
305
desparate for jobs. I fear they too will be taken advantage of. Please investigate
this! Thank you in advance!Here are some links which may
help:http://www.pissedconsumer.com/reviews-by-company/american-incomelife/11.htmlhttp://www.scam.c
om/showthread.php?t=144613http://www.scam.com/showthread.php?t=128966&page=
3http://www.scam.com/show thread.php?t=120406Thank you again, and take care!
46972695
Oregon
SISEL International LLC
I Initiated Contact
On April 29th I sent my resignation to SISEL International. They responded on May
2nd to inform me that my resignation would take up to 10 days to complete. I never
received my final commission for the month of April. The commissions would have
been $4,500-5,000. The company has shared my contact information as well. The
owner Tom Mower Sr is refusing to pay me and has terminated several other
distributors and withheld their final commissions as well. SISEL Intl has also taken
commissions they have all ready paid to distributors upon termination. The company
pays to an ewallet which the distributor then transfers funds to their own bank account.
If there is any moneys in the ewallet upon termination, SISEL takes this money
back. This is illegal and unethical. The company must be held accountable for
sharing private information and stealing earned commissions from distributors.
47803184
Florida
SizzleZing/WBB Solutions LLC Phone Call: Landline $0.00
I became concerned that SizzleZING was running a pyramid-type of scheme after
researching their business model (see http:www.sizzlezing.
commediaSizzleZing20Compensation20Plan.pdf) Here is a copy of the marketing
email, sent after a member of this company called my wife: I introduce you to
SizzleZing, the next million-dollar superstar! Undoubtedly, the best thing I have seen
in ages! KEY POINTS 1. Outstanding Co-Administrators: Carl Troutner and
Stanley Snead. Stellar reputations and many decades of successful experience in
administration, consultation, and team development. 2. Excellent Programmer and
Software Developer, Mike Boggs, who has written numerous software programs for
major companies, for example, Veema and Herbal Life, and now Sizzlezing. 3. Simple,
unique, always-follow-your-Sponsor, 2x2 design brings huge profits from 3
monetary Levels, with automatic re-entry on all levels to ensure longevity and
sustainability – Get Paid $7,800 Over And Over! 4. A one-time, Lifetime,
membership fee of $330 starts you on your pathway to wealth. 5. Just opened for PreLaunch- a wonderful, ground-floor opportunity. 6. Merchant Accounts established for
ease of creditdebit card Purchase and reliable I-Payout system for speedy Withdrawals.
7. Back-end residual program for even bigger profits. 8. Great products 1)
Advertising- text ads, banner ads, login ads 2) Ongoing training by 5-Star Leadership
Group in team-building skills and social media and marketing tools 9. Success for
everyone with DrJohn’s “15 Steps to Success,” a one-of-a-kind, step-by-step program
including both business and mindset tools! LEARN MORE 1. Attend our Live
Opportunity Calls (M&TH) and our Live Training Call (TU) at 8:30 P.M. (E), 862-9020100, PIN b(6) 2. Go to my site at: http:www.sizzlezing.com?ref=Marcia624 1)
Watch the 3-minute video 2) Below the video, click on the PDF and read the
Compensation Plan 3. Get to know the owner, Carl Troutner, as he describes how
Sizzlezing developed, on You Tube at: http:youtu.beAEFYWHFYx-I 4. Get to know
306
the owner, Stanley Snead, as he describes how the program works, on You Tube at:
http:youtu.beeHYJ9pTU2dE TO JOIN – FIRST DECIDE ON YOUR GROUP
In Joining DrJohn’S “15 Steps To Success,” you first choose one of two Groups:
a. Pocket-Change Group, where you desire to make some extra pocket change of
$5,000 - $10,000 a month. While you only need to Sponsor 1 person to Qualify to
Get Paid, here you commit to Sponsor and Train at least 3 people so everyone
enjoys significantly more profits. b. Olympian Group, where you desire a
wealthy person’s income of $40,000 Plus a month. Here you commit to ongoing
personal team development and training so everyone in this Group enjoys
extremely large profits- ask your Sponsor for details. Whichever Group you
decide to join, your rapid success is facilitated by your Sponsor helping you get
organized, set up immediately, and working closely with you to sponsor your first
two people your very first week! You simply duplicate that success formula,
following the “15 Steps To Success” easy instructions. b(6) (EST) b(6) Skype: b(6)
43122845
Georgia
Skinny Body Care
The Company Skinny Body Care is selling a product that claims to help people
with health issues such as diabetes, high blood pressure,weight loss, etc. There
Business practice allows members to receive more than one 1099 per household. I
am a independent distributor, but i am no longer selling or promoting the skinny fiber
product. The company does not participate in Cold calling or telemarketing, I just want
the company to be investigated. So many people are being mislead by this company
Compensation Plan & Product.
47919050
Texas
Skinny Body Care
Please do not disclose who I am for this, these people are dangerous, but I will
testify if needed. They are running a scam beyond the typical MLM. I know a lot of
details as my sister and parents are involved, and they are making close to a million a
year right now. They are purchasing anonymous credit cards and creating new
accounts every day to make purchases to up their numbers and position in this
company, and making so many dangerous health claims about their product to sell
it. I signed up at first but did not make much before I told them it was wrong then I was
shunned and my account to be able to sell was deleted for "abuse" because I was found
on Google after my wife and I spent all summer working on it to show up in Google,
then overnight without warning he deletes us on a whim. I also turned them into
the FDA and I have a list of the chain from the top of the pyramid to us. Any way
they destroyed my parents and sister and I do not think it is fair and can locate the
laws they are breaking if you need. I also have audio of the CEO of the company
promoting illegal activity to push their diet pills. Please let me know what I can do,
I am a grown man, and a full time college student, and have some time to research
these laws if you need, I just want this scam done with. There are more of us that
have been scammed by them also. I also have access to their hidden Facebook
groups with much admittance of guilt in there.
48224689
Missouri
Skinny Body Care
This business sells a weight loss product out of Flower Mound, TX. In a scheme
similar to a pyramid, promising large incomes to it's members who sign up as a
307
distributor. While I signed up as a distributor, I ordered $3735.69 (in numerous
payments of $533.67) in product, received the product and sold it in a retail
setting. Since, I have had multiple complaints from customers that they are
experiencing vomiting, among other digestive problems, along with severe
headaches and random body cramps. I'm not sure if Skinny Body Care's product,
Skinny Fiber, is FDA approved or if the ingredients in the product are even legal
in the U.S. I have also informed all of my customers to discontinue use. And, I was
never paid any amount of commission from the company, based on their
commission figures, which should total $1,400, on a total of 160 bottles that I had
purchased for resale. I don't want to see any customers going through what myself
or my customers have had to go through with this company, their product, and
their probably illegal activities.
43412274
Florida
SOLAVEI
IVE BEEN WORKING IN THE FIELD OF CELLULAR SALES FOR QUITE A
WHILE NOW AND THIS COMPANY AND ITS FOUNDER ARE OFFERING
SOMETHING WAY TOO GOOD TO BE TRUE. ITS AFFECTING MANY
INNOCENT PEOPLE AND PROVING TO BE A PONZI SCHEME BASED
CONCEPT. PLEASE INVESTIGATE ACCORDINGLY. I HAVE ALSO
NOTIFIED THE SEC ON THE SUBJECT AT HAND. THANK YOU VERY MUCH.
49488890
Idaho
Solavei, LLC
Solavei is a multi level marketing scheme based on prepaid cell phone service. They
give their customers the option to become independent contractors, or; “Social
Members”;, offering to pay $20/month for every three people they enroll with the
service. The payment structure, which is described in a document called the “;Solavei
Social Member Agreement”;, gets much more complicated, but this is the general idea.
The company is built around something they call “;Social Commerce”;, which means
that it's supposed to be a big, happy internet family where everybody knows everybody
and they all make money off of each other. Each member gets a personalized website
with a running conversation down the side where the Solavei “;community”; can post
comments and questions to each other. There is also a support forum, where questions
and problems can supposedly be discussed in depth. Overall, this sense of
“community” creates confidence. Unfortunately, it is a sham.After hearing about the
company from several friends, co-workers, and family members, I decided to try it for
myself. I became a Solavei Social Member in July/August of 2013. I realized there
was a problem in September, the first month I was due to receive “compensation”
for several dozen customers who had enrolled under me. The payment was a
fraction of what it should have been, which is a clear violation of the terms of the
Member agreement, but my repeated requests for information were ignored, and
when I attempted to share the problem with the “community” my account was
immediately disabled. This continued for two months. The problem was ignored
by Solavei, but they continued urging me to spread the word about Solavei and to
enroll more customers. The only way Social Members are allowed to contact
Solavei is through “Member Support” -- a call center that was obviously being
kept in the dark just as I was. Finally, on November 8, I received an email accusing
me of violating the Social Member agreement by “pooling” my compensation and
308
distributing it to other social members, and notifying me that my account would be
closed in seven days. I received a single payment from Solavei on September 12, 2013.
Those funds were never placed into any pool or distributed to any other Social
Members. Given the length of time during which this problem could have been
investigated, I cannot believe that Solavei has taken these actions simply by mistake. I
am forced to conclude that Solavei, which continues to receive thousands of dollars
each month from customers I enrolled, has acted in bad faith with the intent to
defraud me. Most troubling of all is the fact that cases like this are apparently
being concealed from the Solavei membership -- anyone using Solavei phone
service and considering becoming a Social Member could make a reasonable
assumption that the discussions within the Solavei online community are an honest
representation of how the company operates, but, in my experience, this has not
been the case. If there are others, like me, trying to bring similar experiences to
light, they are being silenced. I am still stunned by all of this, and I have no idea
whether this is the sort of thing that the FTC can do anything about, but the
treatment I have received from Solavei has certainly been the antithesis of “good
faith” and “fair dealing”. Basically, I am filing this complaint in desperation,
because no one from Solavei will even have a conversation with me. Other-Other
Update
47130887
FTC Call Center
England
Stellar Point Ltd|Banners Broker Ltd|Stellar Point Inc Ltd|) Stellar Point Inc Canada
Banners,|Banners Broker International (Isle of Man)
Unknown
$4000.00
EMAIL: Consumer is reporting a group of companies all running a business
opportunity and multi-level marketing scam out of Canada and the UK. Consumer says
they are currently operating in the Carribbean. Consumer says the copmany employs
brokers in the advertising Internet Market and promised in their business plan to pay an
income based on their $4000 investment. COnsumer says it was impossible to assess
the company and discover its deception within 120 days allowed by the Consumer
Credit Act. Consumer says they have taken advantage of thousands of people.
Consumer says the MLM is advertised to be optional, but they later changed this
rule to force affiliates into recruiting, writing blogs, and building ad campaigns on
phony websites to generate traffic. Consumer sent a very long complaint he filed in
the UK attached in the email.
45787246
Georgia
TAHITIAN NONI INTERNATIONAL INC $0.00
--- Oregon DOJ comments: Information Only --- Consumer description: General
allegation of unlawful conduct --- Case closed --- Case closed date: 2013-04-11 00:00
47774287
Pennsylvania
The IT Factor Productions VIP Talent Connect
In Person
$500.00
It states in their ppwk "...the 3rd appt is when we will BEGIN the steps to help you
become successful". I was told 3 times that if I didnt attend then I wasnt hiring them and
was NOT liable for any payment. I did NOT initial the form that stated "I receive
servicesgoods as of today _______" as that was blank when the forms were presented to
me. I faxed a cancellation less than 24hrs later and received an email stating that my
credit card will not be billed however, I forfeited my $500. deposit. After researching
309
Alycia K****k, her parents, & their history I realized I was the victim of a pyramid
scheme. I disputed the charge with my credit card company.
http:www.yelp.combizvip-talent-connect-philadelphia is the web site that describes
what this company is doing to others that have been victimized. Please tell me how to
go about reporting them to law enforcement.
43470737
England
Talk Fusion [name drawn from website below] Unknown Internet/E-mail
I have friends in the USA who are investing money in this scheme and they are
hooked on it no matter what I say. It is obviously a scam and you are the only
people I know that can investigate it
http:app.s2.talkfusion.comfusion2view.asp?MzA4MTA1OA==_26144244
44853398
Talk Fushion
FAX: The US Securities and Exchange Commission sent a copy of an anonymous
consumer's complaint against Talk Fushion. Consumer wrote that the company was
positioned as a super successful company but their product, a bundle of software
tools are fake. Consumer wrote that earnings are possible only whan a new
"partner" joins the team and pays $250 or $750.
47774287
Arizona
the life business
In Person
$0.00
My son and several of his friends have become involved. They have asked me several
times to come to meetings. They push the subscription on me to buy self-help
motivational books and CDs on me daily. Want me to provide them with my
contacts such as business professionals. I find this especially strange since these are
already successful business people and professionals like myself. Several of these
young adults go to meetings every night. They are behaving like they are in a cult.
43379564
Texas
43124666
England
The Six Figure Mentors
The six figure mentors is part of a growing online mlm business (disguised as
affiliate marketing). Its run by a man names b(6) who is preying on opportunity
seekers who want to make money online from home. The business operates in
unethical ways and offers little support and false claims of earnings. Its other
leader is by the name of b(6), who sees the day to day running of the business, this man
is also a liar and a fraud. They have recently started a new blogging network online
http:digitalbloggers.com and sign everyone up to this site with their own blog. The
purpose of this is so that Google sees this website as a wealth of information, when
instead its poor affiliates who have signed up to program and are being told to write
about the six figure mentors and sell on and start their own teams. b(6) has recently
been linked with fraud and is Partners with b(6) another online internet marketing
scam artist. Bottom line is, they are selling a product that has false claims of
earnings, they are recruiting multi level affiliates to sell the product on (who earn very
little for themselves), and they are trying to cheat Google rankings into thinking theyre
an authority site regarding internet marketing. The system is a fad and people are
loosing money to these scammers.
310
43874597
Louisiana
Triniti Communications Int. Ltd.
Internet Web Site
$852.00
The Business Structure: Triniti Communications Int. Ltd. refers to signups as
FMs, which is short for family members. One-time Commissions refer to how much is
earn once from each product sold. FM Referral Bonuses refer to how much is earned by
signing up a new FM. There are 7 levels within the earning opportunity. Below is a
provided break down: Level 1=FM Signup No active customers Level 2=Qualified
FM (QFM) • Have three (3) Active personal customers Level 3=Silver FM (SFM) •
Have three (3) personally adopted Qualified FMs • Have five (5) Active personal
customers Level 4=Gold FM (GFM) • Become an Eternity Ancestor Member (EM)
• Have ten (10) Active personal customers • Have three (3) personall

COMPLAINTS Filed with the FTC about MLM - MLM

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