Performance Index

01
Message from CEO
Dragonews Issue 152
Message
from
CEO
It has been a very busy few weeks for everyone at Dragonair. Not only have we
coped admirably with the busy Easter holiday period, but we just rolled out new
uniforms for all frontline staff, released our first-ever vision and missions statement
and launched another new destination — our 12th launch or resumption in the past
year. Added to these are the continuing work on upgrading our new cabin products,
and the inauguration of the latest Dragonair Aviation Certificate Programme!
The vision and missions statement is
particularly dear to my heart as I have been
intimately involved in the entire process. This
is an important document that will help us all
understand the core principles of our
business. I urge you all to read the statement
and apply these principles in the workplace.
The uniform project has been 18 months in
the making, and it is wonderful to see all the
hard work come to fruition. The new look is
fresh and youthful but also professional — a
true reflection of the Dragonair spirit. My
congratulations go to designer Eddie Lau, the
uniform steering committee and the uniform
project team for a job very well done.
where flights have increased from 42 flights
per week to 45 — KA now offers the most
frequent flight service on that route.
Da Nang is the newest destination in our
network, and I was very excited to be on the
first KA flight into this Vietnamese city. Da
Nang offers a great deal of potential, not
just for leisure travel but for business too.
Summer is almost upon us, and our new
seasonal schedules are already in operation.
The number of flights to Wuhan has risen
from daily to 10 per week; services to Kota
Kinabalu are now daily; and we also have
increases in services to newly launched
destinations, with the number of flights to
Jeju and Chiang Mai rising to four and five
per week respectively. In addition,
customers are enjoying an additional
service to Kaohsiung from Hong Kong
Finally, you will all be aware of the
emergence of the H7N9 virus. The aviation
industry has a duty to act responsibly in
occurrences such as this and I ask all of you
to be vigilant in this regard.
Warmest regards,
Patrick Yeung
CEO
Performance Index
Traffic/capacity (KA + CX)
On-time performance
Mar13
Vs Mar12
2,550,108
6.7%
83.4%
4.0pt
10,452,478
-6.6%
Freight carried (tonnes)
136,504
-5.3%
50%
40%
Cargo load factor
66.4%
-1.9pt
30%
2,139,213
-7.5%
Passengers carried
Passenger load factor
Available seat km (ASKs) (‘000)
Available tonne km (ATKs) (‘000)
80%
70%
60%
within 15 mins
77.1%
70.9%
68.3%
on-the-dot
46.1%
JAN-13
Produced by the Corporate Communication Division. We welcome staff feedback and news for Dragonews.
Email: kaccd.common@dragonair.com
38.3%
FEB-13
38.6%
MAR-13
Cover Story
02
CORE PRINCIPLES ENSHRINED IN
Vision & Missions
Statement
As Dragonair undergoes unprecedented
growth, the perfect time has come for a
vision and missions statement.
Dragonair is entering a new era with the rapid expansion of its fleet and network, a
new suite of inflight products, and a brand-new look for frontline staff.
Although Dragonair has always been clear in its goals and strategies, these times of
change mark the perfect opportunity to reconfirm the airline’s identity and strategy.
A team of department and regional heads, led by CEO Patrick Yeung, set about
producing a strong vision statement supported by a series of missions with input
from CX management.
The result is an important document that “tells us who we are, what we aspire to be
and how we intend to achieve our long-term goals,” says Patrick.
The four elements of the vision, headed by a commitment to be the world’s best
regional airline serving China and beyond, are accompanied by seven new missions.
Taking the missions one by one, safety comes first as KA’s top priority for
passengers, staff, partners and suppliers. Setting industry standards means meeting
and exceeding customers’ expectations by operating a reliable schedule and
offering exceptional service delivery.
Being a recognised leader in all operating categories will attract customers to return.
The next statement emphasises the need to build a loyal, productive and dynamic
workforce and how this can be achieved. Innovation and creativity are the keys to
improving business. Dragonair is an important facet of the Cathay Pacific Group,
with close to half of KA’s 45 destinations in Mainland China, and a key goal is to
strengthen the network and enhance connectivity with CX.
Finally, Hong Kong is Dragonair’s home and as such KA will always play an active
role in contributing economically to the city, supporting the community and helping
to improve the environment.
CEO: Reconfirming KA’s Identity and Strategy
Dragonews caught up with Dragonair CEO Patrick Yeung to
find out more about the new vision and missions statement.
This is the first clearly-documented vision and
missions statement in KA’s 27-year history.
Why has it taken so long?
is the perfect time to ensure our entire team is
focused on the same vision and missions so we
can ensure the positive momentum continues.
From day one, we have always had a vision
and missions. I feel fortunate that our team
had the opportunity to put into words the
spirit and passion that created and grew our
airline. This will help chart even greater
success for our team.
What is the difference between the vision and
the missions?
Why is now a good time?
So many positive things are happening. We
have been growing the network at an
unprecedented pace. We are revamping the
cabins with new products, including an audio
video on demand inflight entertainment
system and more comfortable seats in both
Business and Economy with a bigger pitch
and more facilities. We have rolled out new
uniforms. New customers are flying with us. It
The vision is about the company’s identity and
proposition, while the missions are about the
goals and how we can achieve them as a team.
How did the vision and missions evolve?
I wrote the first draft, with input from KA
department heads, which was then
deliberated with CX management. After
that, it was presented to internal
parties through KA headquarters,
with a kick-off meeting in Hong
Kong followed by various KA key
regional conferences, namely
China, Japan and South
East Asia.
Many airlines have vision and missions
statements; how are Dragonair’s new vision and
missions uniquely KA?
We are a Hong Kong-based airline, indeed a
successful and well known Hong Kong brand, and
the statement reflects and seeks to strengthen that
connection. A lot of effort has been paid to striking
a balance between industry, region, company and
employee.
Patrick and KA department heads display
the new vision and missions.
03
News
Dragonews Issue 152
Dressed for
SUCCESS
The new Dragonair uniform was launched to the media
on 27 March with a runway show, signifying an important
milestone in Dragonair’s brand and corporate image.
Sitting in the front row were Dragonair
Chairman John Slosar, CEO Patrick
Yeung and Ivan Chu, Director of
Dragonair and Chairman of the Uniform
Steering Committee. The designer of the
new look, Eddie Lau, was also on hand
to ensure everything went smoothly –
and to take his bow at the finale!
Eddie recently celebrated his 50th year in
the fashion industry; to mark the
occasion, the KA team presented a cake
to him after the show. Patrick also took
the opportunity to thank the uniform
project team, headed by Jenny Ho, for
their hard work over the past 18 months.
Cameras flashed as the stars of the show —
KA’s own flight attendants — walked
energetically down the runway to upbeat
chart-toppers. There was extensive coverage
in local and international papers the next day.
All customer-facing staff across the entire
network were sporting the new uniform on 28
March – see the photo essay opposite for
more details on the rollout.
The concept behind the design reflects the
individuality and vitality of KA, but also
harmonises with CX. Staff were involved in
the process, and the final look incorporates
several of their preferences, including a
one-piece dress for female staff and the use of
a dark colour.
Eddie was also responsible for the current CX
uniform. “While there are no features of the
new KA uniform that overlap with the CX
uniform, apart from two slits at the back of the
dress, the two looks have been designed in a
way that makes it immediately obvious that
KA and CX are one family,” he explains.
The red and black colour tones of the female
collection reflects KA’s brand image,
combining youthfulness with elegance and
professionalism. The olive colour jacket and
vest for men offer a fresh new outlook. KA’s
signature dragon motif has been cleverly
integrated into various parts of the new
uniforms.
John Slosar, Eddie Lau, Patrick Yeung and Ivan Chu cut the cake at the end of the runway show.
News
On board KA251 from Yangon – the first
arrival flight with staff sporting the new look.
Ivan and Patrick at the boarding gate for the
inaugural Da Nang flight are happy with the
smooth roll out.
04
Looking smart in the briefing room prior to the
departure of 8am flights.
New Day,
New Look
Images from 28 March,
Day 1 of the the new
uniform launch.
Business as usual – but with a fresh look.
Sartorially smooth
ground staff member
checks Patrick’s travel
documents for Da Nang.
Dragonair lounge staff are proud
of the professional image.
KA management celebrated the smooth rollout with staff at a
cake-cutting ceremony.
Passengers were treated to a
brand new look on 28 March.
Outport Round-up
Shanghai
The new uniforms have been rolled out
across the entire KA network. Staff at several
outports took time out of their busy schedules
to show off their new look – and everyone
seems very happy with it!
Bengaluru
Da Nang
Kaohsiung
Check-in staff find the uniforms
comfortable to work in.
05
News
Dragonews Issue 152
Breaking Barriers
There were celebrations in February with the
graduation of DA14 from the Cadet Pilot
Programme. For the first time, the batch
included four women, the highest in
Dragonair’s history. Loretta Chan, Judy Choi,
Janet Leung and Amy Tsang have been
passionate about flying since they were
young. Judy joined the Air Cadet Corps
(ACC) aged 11, Loretta fell in love with
aviation after a holiday flight, while Amy’s
interest was piqued when she got a ride on a
helicopter, later joining the ACC and
obtaining her private pilots’ licence in
Australia. All three joined the Dragonair
Aviation Certificate Programme.
Janet came to flying later after a cousin told
her about a joy flight he’d done in the UK,
where she was studying. “I loved the
freedom and it was breathtaking to see the
world from a different angle.”
All four are aware that they are pioneers of a
sort, entering a world that is still
predominantly male, yet they are not fazed
by the prospect. As Judy says: “With all four
of us graduating, it proves that it’s not only
men who can be pilots, but women can do it
and excel at it. In fact, we all performed very
well [on the course]!”
Loretta says that becoming a commercial
pilot is not about gender, but skills and
personality, such as multitasking.
“Multitasking is relevant because you are
not only flying [the plane] – you have to take
care of ATC, weather, and deal with any
problems that occur,” Judy adds. Selfconfidence is also something they all
mention, to go with the technical skills.
Having other women on the course provided
a ready-made support network. “With four of
us, we were able to support each other. It
was easy to talk to each other,” recalls
Loretta. And were there any advantages to
The latest batch of pilot cadets included
four women – a record for KA.
being women on the course? Judy
laughs: “We did have more
privileges – in Adelaide, men
would open doors for us!”
They offer advice for girls and
young women thinking of
following in their footsteps.
“Don’t let anyone or anything
intimidate you. Know your
strengths and weaknesses
and work on them,” says
Judy. Loretta says there is no
shortcut: “Hard work is
important. Learn to take
criticism and work hard to
resolve weaknesses. Above all,
learn to enjoy the process – after
all, people are giving me free
time to fly in the sky!”
KA started local pilot training in
1986 and is the first Hong Kongbased airline training local pilots.
468 pilots serve the company as of
April 2013, including 17 female
pilots.
(From left) Janet, Loretta,
Amy, and Judy look forward
to taking to the skies.
In Memoriam
It is with great sadness that we report the
passing of Captain Matt Gunton. Matt was a
Senior Check and Training Captain who joined
Dragonair in 2003.
“Always an enthusiastic fellow who was
committed to aviation, he was greatly liked
and respected by many as both a friend and
colleague,” says Captain Peter Sanderson,
General Manager Operations. “It was a great
source of pride to Matt that his son Ben
recently joined us as a Second Officer.”
Matt came to Dragonair with a wealth of
previous experience and it was inevitable that
he would rise through the ranks quickly. He
joined the Training Department in 2006. Jon
Toller, Flying Training Manager A320, says: “Matt
was an extremely popular member of the
Training Department, always affable and willing
to both talk and listen. His gregarious
personality, natural warmth, and empathy to
those he trained endeared him to all. Unafraid to
laugh at himself, his sense of humour was
wonderful. To see Matt in the corridor was to
brighten your day. His absence will be keenly felt
by everyone who had the pleasure of meeting
and working with him.”
Condolences go to Matt’s wife and children on
behalf of everybody in the Dragonair family.
News
SPRINGBOARD TO
Achieving
Your
DREAM
The 2013 intake boasts the highest number of
participants and pilot mentors.
As 30 young people start their DACP journey, former
participant – and newly qualified pilot – Johnny Lo looks back
on valuable experience.
An inauguration ceremony for the eighth
Dragonair Aviation Certificate Programme
(DACP) was held in mid-March. The number
of participants has increased to 30 for the
first time, and a total of 30 KA pilots are
offering their expertise and experience as
mentors this year—more than ever before.
As the new intake settles into the
programme, it is a good time to hear from a
former participant who used DACP as a
springboard to join the aviation industry.
Johnny Lo, pictured right, has just graduated
from DA14, a class that had seven DACP
alumni in total.
“DACP was truly an eye-opening journey,”
says Johnny. “Through the visits to various
participating organisations, I could
understand how they all collaborate to
achieve a safe and efficient airport
operation.”
Like most on the programme, the jump-seat
ride was a main highlight for Johnny. “It was
an invaluable experience as I could observe
the real line operation and interaction
between the pilots,” he says.
Johnny’s interest in aviation started when he
was a child. He recalls gazing up, enthralled,
as the jets flew into Kai Tak over the
Kowloon City rooftops. On a flight to the US
in 1997, he visited the cockpit and decided
then he wanted to become a pilot and set
about reading up as much as he could. He
participated in Cathay Pacific’s “I Can Fly”
programme, and with family support was
able to have 30 hours of basic flight training
during his university exchange in Sydney.
This background was of enormous help
when he successfully applied for the 2011
DACP programme. In turn, this experience
consolidated his determination to be a pilot
and he was accepted on to DA14 as a cadet.
“The DACP pilot mentoring scheme was
particularly inspiring. Talking with my DACP
mentor, Captain Jason Psaila, I learnt that
flight crew come from a variety of
backgrounds, and all of them have worked
very hard attaining licences and getting
jobs in the airline. This reminded me to
treasure what I have, especially since I’ve
had a relatively smooth path to date.”
Johnny’s advice to the latest intake of the
DACP is to be thankful for everything you
will experience
and enjoy the
programme as
much as possible.
“Deliver the best
you can. You will
find that
rewarding!”
06
07
News
Dragonews Issue 152
Clicked On to
SOCIAL
MEDIA
More than 60,000 fans have joined the Asia
Miles Facebook fan page since it was launched
in February, making it one of Asia Miles’ most
viral campaigns to date. The “My Top 3
8,000,000 Miles Giveaway” contest has
received more than 240,000 views in two
weeks.
This isn’t the only SNS media channel utilised
by Asia Miles. It has been posting video clips
on YouTube for the past five years, and has
recently been promoting more iAuctions there,
as well as uploading a Chinese New Year
eCard. It also has a presence on LinkedIn.
Given KA’s strong presence on the Mainland,
plans are underway to launch on Weibo and
Renren, the China equivalents of Twitter and
Facebook.
Social media allows Asia Miles to reach a
larger international audience, especially
young, tech-savvy people. The interactive
nature enhances member engagement in a
more intimate way and boosts loyalty, as well
as recruiting new members.
Useful links:
www.facebook.com/asiamiles
www.twitter.com/asiamiles
www.youtube.com/AsiaMilesLimited
www.linkedin.com/company/asia-miles
Fabulous Quiz Prize!
Scenic getaway
The Sheraton Guilin Hotel is 30km from Guilin
Liangjiang International Airport, located in the city
centre on the west bank of the Li River, just a stroll
away from the beautiful Elephant
Trunk Hill and Fubo Hill. Now, with the
completion of a full renovation, the
hotel is as beautiful as the landscape it
calls home. The guest rooms,
restaurant and lobby have all been
given a fresh look to ensure guest
comfort.
in a
tay Hotel
s
t
gh
lin
2-ni on Gui oom
t
R
t
ra
She remium n buffe
P
a
c
o
i
er
tw
y Am t for
il 31
Dail eakfas
unt
w
br
o
3
n
201
om
d fr ember ublic
i
l
a
V Dec
ng p
ludi ays)
c
x
d
e
(
holi
Around the Network
COOL
Jagalchi Market
LANDINGS
Eating
Busan
Top travel tips from Flight
Attendant Angel Ngai.
Sightseeing
안안녕하세요! Or as they say in Korean,
“annyeong haseyo” – hello! Korean culture
is all the rage now, and while many people
go to Seoul, why not venture further afield
and explore Busan next time you want a
break? This city is the second largest
metropolis in South Korea and Yongdusan
Park is one of its must-see spots. Entry to
08
the park is free, and there’s a museum
inside that displays unusual musical
instruments from around the globe.
Every Saturday afternoon, you can watch a
cultural performance that includes dancing
and music from traditional Korean music
instruments. If you go up the 120-metre
sightseeing tower, you can take in the
whole view of the charming Busan city!
Getting there: Busan Subway line 1 to
Nampodong station. Walk for 10 minutes.
Open every day all-year round, 8:30am10pm.
Busan’s Jagalchi Market is Korea’s largest
seafood market. You can buy all kinds of
fresh and dried seafood products here. The
multi-storey seafood market is packed with
seafood restaurants, and they also extend
to the riverside. If you want to avoid the
extra fee for cooking the seafood, opt for
the deep-fried fish, red-paste chilli octopus
and seaweeds as
snacks or souvenirs.
I think that the
seafood in Busan
is much cheaper
than in Seoul –
so why not go
for it! 즐기다 !
(Pronounced
“jeulgida”,
this means
“enjoy”!)
Yongdusan Park
Share your travel tips
to win a holiday!
Simply send your sightseeing, eating,
shopping or sleeping tips in any KA
destination to kaccd.common@
dragonair.com. You’ll receive a
HK$1,000 Cathay Pacific Holidays
coupon if your story is selected for the
next issue. For details, please refer to
Dragonet.
Know Your Airline!
1.
The launch of Da Nang brings the total number of KA
destinations to how many?
2.
How many females graduated from DA14?
3.
How many participants are there on the new Dragonair
Aviation Certificate Programme?
4.
How many elements are there to KA’s new Vision statement?
5.
Which was the first arrival flight into HKG with staff wearing
the new KA uniform?
6.
In which KA outport did the two fire-fighting heroes save
the day?
Email kaccd.common@dragonair.com with the correct answers before
31 May and you get the chance to win a wonderful prize! All answers
can be found in this issue of Dragonews. Open to staff with Dragonair
email accounts only.
February Champion!
Congratulations to the winner of February’s quiz, Senior Purser Lily
Sze, who wins a stay at the Hyatt Regency Da Nang Resort & Spa. CEO
Patrick Yeung conducted the lucky draw and picked out Lily’s name.
Answers:
• The first aircraft fitted with the new KA Business
and Economy products entered service this March.
• The Da Nang service commenced on 28 March.
• The new KA Business Class seat pitch is 47 inches
for wide body planes.
• The date of the Pedal Kart Grand Prix
is 4-5 May.
• There are three UNESCO World
Heritage sites near Da Nang.
• Miyahara is Public Relation
Manager China Joy Wang’s tip
for the best pineapple cake in
Taichung.
09
Around the Network
Dragonews Issue 152
SHA
BJS
Outstanding Reputation
Wins Award
Dragonair has picked up a couple of awards
in Beijing recently, which recognises
the efforts being put into raising brand
awareness in the Mainland. KA was awarded
“Most Amiable Airline” by Beijing News, an
influential daily newspaper in Beijing. KA
was also among the winners at the Beijing
Youth Daily reliable tourism brand awards in
the Best Airline category. KA was cited for its
good reputation among the public and within
the aviation industry in terms of outstanding
service and products. Catherine Cheng,
Assistant Public Relations Manager, Beijing,
attended both ceremonies to pick up the
trophies on behalf of KA.
BKI
Long-Service Award
Congratulations go to Kota Kinabalu Office
Assistant Junus Masibu (centre), who
recently celebrated 30 years of service. He
received his award from Melody Keung,
Country Manager Malaysia & Brunei (right),
accompanied by Anna Choi Manager
Sabah, Sarawak & Brunei (left).
Thanks, Farewell & Welcome!
Restaurant Le Sun Chine was the venue for
the Shanghai cargo team’s yearly top agents’
dinner on 6 March. “Thanks, Farewell and
Welcome” was the theme of the evening, as
guests, including 20 top agents, said goodbye
to outgoing Manager Cargo China Newman
Yang, a 37-year CX veteran, and welcomed his
successor Aaron Chan. New Manager Eastern
China Mandy Wu was also introduced.
Director Cargo Nick Rhodes and
General Manager China Dane Cheng
joined the event, which concluded
with a lucky draw, with the grand
prize winner scoring two Business
Class PVG-HKG round-trip tickets.
NGB
Upgrade Buzz
The Ningbo team held its annual dinner for top agents on 19 March, attended by 40 guests
from passenger and cargo agents. The buzz at the event was all about the upgraded A330
flights from April to August this year. Everyone also enjoyed the splendid entertainment.
General Manager China Dane Cheng, Manager Eastern China Mandy Wu, Marketing & Sales
Manager China Patrick Yu, Manager China Aaron Chen, and Marketing & Sales Manager
Eastern China Jenny He were among those attending the dinner.
HGH
Fun Times
March 25 was a big night in the calendar of
the Hangzhou team as they held their annual
dinner for top agents. General Manager
China Dane Cheng, Manager Cargo China
Aaron Chan, Manager Marketing & Sales
China Patrick Yu, Manager Eastern China
Mandy Wu and Marketing & Sales Manager
Eastern China Jenny He attended the event,
along with trade guests. Games and videos
were played to illustrate new developments
at KA over the past 15 months, including
new services and new destinations – and a
fantastic time was had by all!
Around the Network
HKG
Fruitful Visit
A number of KA Hong Kong-based staff
received training recently on the Hong
Kong Government Immigration Ordinance.
The visit, organised by the KA Security
Department, proved very fruitful and
colleagues appreciated the time and effort
put in by the Hong Kong Immigration
Department.
DAD
Welcome to Da Nang!
KA’s 45th destination came online on 28 March as KA220 touched down at Da Nang, Vietnam.
On board the flight – which had a 95% load – was CEO Patrick Yeung and CX COO Ivan Chu,
along with other KA and CX senior management. A lively gate ceremony and ribbon-cutting
ceremony took place and included officials and dignitaries from Da Nang. A gala dinner at the
Hyatt Regency Da Nang Resort and Spa was held in the evening. Among the VIP guests were
Mr Vo Huy Cuong, Deputy Director General, Civil Aviation Administration of Vietnam and Mr
Van Huu Chien, Chairman of Da Nang People’s Committee. Entertainment included a drum
performance, a dragon dance and a lucky draw.
SOUTH EAST ASIA
Sets High Goals
The South East Asia Kickoff Conference
2013 was held over two days in Bangkok
in early March, attended by Head Office
delegates as well as local managers from
eight SEA countries, including those in
which KA operates. The focus was not only
to communicate high-level strategies, but
also to foster greater regional cooperation
by including workshop sessions on the
second day.
Wilson Yam, General Manager South
East Asia, introduced the central themes
of the conference: setting higher goals,
encouraging innovation and achieving
excellence. James Barrington, Director
Corporate Development, delivered a State
of Nation address that highlighted the
challenges and priorities of the Group. Nick
“Set high goals!”
“Encourage innovation!”
“Achieve Excellence!”
Rhodes, Director Cargo, gave an overview
of the international cargo market and the
Group’s long-term fleet growth plan. Other
Head Office speakers included KA CEO
Patrick Yeung, Adrian Harley from Airports,
Alex McGowan from Sales & Distribution,
Stephen Wong from Asia Miles and Ed
Higgs from Revenue Management.
To recognise the outstanding performance
of South East Asian territories, the team
hosted the OSEAcar Academy Awards
Ceremony during dinner. Among the
winners were the Vietnam team for the
“Biggest Improvement Award - Corporate
Sales 2012” and the Philippines team for
the “Biggest Improvement Award – Direct
Sales 2012”.
The stage was then handed over to
management and local teams who
performed their favourite songs in a variety
of different languages. Patrick joined with
James and Wilson in a lively performance
of the Cantonese folk song Choy Sun Dou
(The God of Wealth Cometh).
10
11
KA PEOPLE
Dragonews Issue 152
KA Bravehearts
SAVE THE DAY
Craig
Fernandes
Kolkata Airport duo Manager on Duty
Craig Fernandes and Manager on Duty
Raman Suri (now stationed in Delhi)
are now known as bravehearts in their
community, having saved the day when a
fire broke out at their residential building at
Ujjwala Condoville in the Rajarhat district
of Kolkata on 7 January. The two were just
stepping out to run some errands when
they heard the fire alarm go off. Initially
they were unsure if the alarm was genuine,
but their fears were confirmed when the
alarm went off again and smoke was seen
coming out of the stairway.
Craig rushed down to realise that a flat
on the floor below them was on fire and
a woman was trying to get back into the
smoking unit. Upon learning that someone
had left the gas on, Craig knew that the
situation was dangerous and an explosion
was imminent. He immediately put his E&A
training exercises learnt at the airport into
good use.
“I tried to get water from the neighbours
but all doors were locked,” said Craig.
Raman then assisted by finding the hose
and he also broke one of the partitions of
the wall to get the hose closer to the fire.
By then, the lobby was filled with smoke
and they couldn’t see a thing. Both men
quickly put towels over their mouths and
realised that they needed to bend down
or crawl in order to avoid the smoke.
Their quick thinking made them open the
windows of the building stairway so that
the smoke could escape.
By then the building security had
managed to get fire extinguishers and
brought the situation under control,
after which our two bravehearts left the
scene. To this day the neighbours and
building security are thankful to them
for having averted a major catastrophe
that could have endangered
human lives.
For Craig and Raman, it was an
experience they will never forget.
Raman Suri
VOX
Pop
What do you think of the new Dragonair uniforms?
“
The designs are modern, elegant
and very pleasant to look at. The
red used on the uniform is bright
and attractive.
“
It’s a nice change. I feel that our
crew are more identifiable
now—the red and black really
stands out, especially when
you see them at the airport.
Daniel Wong, First Officer
”
Brian McCarthy, Captain
“
The new design looks more
mature. It’s also more sharp and
cheerful. The design reminds me
of the CX uniforms.
”
Karen Wan, Assistant
Manager Airline Safety
“
”
Angel Ngai, Flight Attendant
The new uniform makes me feel more energetic.
Although I miss the scarf of the old uniform, not
having one definitely makes our workflow easier.
KA PEOPLE
STAFF
Movements
12
NEW JOINERS (Outport)
Philip Leander Lokupi
Airport Services Manager (BKI)
NEW JOINERS (Hong Kong)
From left to right:
Jordan Chan Second Officer
Kelvin Chan Second Officer, Loretta Chan Second
Officer, Marco Chan Second Officer, Michael
Chan Second Officer, Ron Chan Second Officer
Woody Chan Second Officer, Judy Choi Second
Officer, Henry Ho Second Officer, Gary Kwan
Flight Data Analysis Specialist, Arthur Leung
Second Officer
Janet Leung Second Officer, Kamuel Leung
Second Officer, Sammy Leung Second Officer,
Andy Liu Second Officer, Felix Lui Second Officer
Johnny Lo Second Officer, Edmund Ng Flight
Publications Supervisor, Preston Ng Second
Officer, Chris Rusk Second Officer, Amy Tsang
Second Officer
Tina Tsang Second Officer, Gabriel Wong Second
Officer, Jacklyn Wu Second Officer, David Yen
Second Officer, Jeff Yu Second Officer
Pedalling Support!
Four teams from KA, CX and the CX/NAAC E-Cycle Team will be racing
in the Pedal Kart 24 Hour Race on 4-5 May at Victoria Park. Not only is
this event a lot of fun, but it also raises money for a variety of charities,
including Mother’s Choice, RT7’s Sichuan Schools Project, the Child
Welfare Scheme in Nepal and the Christian Action Refugee Services
Centre in Hong Kong.
This year, enthusiastic pedallers and helpers submitted a record-breaking
number of applications. So let’s keep that commitment going with a
strong show of support for the KA and CX teams at any and all times
during the race. It kicks off at 3pm on Saturday 4 May, with the chequered
flag at 3pm on Sunday 5 May. You can also make a donation to the event
by cheque or bank transfer. Details on Dragonet.
We look forward to your support!