garden of life - 1 EDI Source, Inc.

1 EDI SOURCE: CASE STUDY
GARDEN OF LIFE
“The oracle integration with EDI/HQ™ was easy, thanks to the intuitive mapping software.”
— Kyndall O’Neill, Senior Oracle Support Specialist, Garden of Life
COMPANY OVERVIEW
Location:
Palm Beach Gardens, FL
Industry:
Consumer Packaged Goods
Employee growth:
150-200 employees
Product types:
Nutritional Supplements
Annual estimated sales growth:
$5 Million to $150 Million in revenue
Trading partner growth: 12
EDI Software: EDI/HQ from 1 EDI Source, Inc.
ERP: Oracle e-business suite and XML Gateway
Communications: AS2 Complete from
1 EDI Source, Inc.
“Our call center has truly benefited.
EDI used to make up one-quarter of
Garden of Life was forced to achieve electronic data interchange (EDI) compliance
with key customers including Vitamin Shoppe and Whole Foods.
They already had Oracle e-business suite (EBS) in place, but needed an EDI
solution that would help achieve compliance quickly, as well as provide the
infrastructure needed for business growth.
And, to achieve longer term goals, Garden of Life wanted to build their internal
skill set to be self-sufficient in efficiently setting up trading partners and
automating processes.
SOLUTION
Wanting a solution that would enhance their current Oracle ERP, after vetting
three vendors they choose EDI/HQ from 1 EDI Source, Inc. to not only comply with
trading partners, but to also deliver heightened visibility where ERP process steps
often become disconnected. EDI/HQ provides them with an easy-to-use tool to
build business rules into the EDI maps to help fully automate processes.
To integrate, Garden of Life used Oracle’s XML Gateway. However not all exchanges
are supported through XLM Gateway, such as 3PL documents. That’s where
EDI/HQ’s designed flexibility provided Garden of Life the ability to fully automate
all documents that needed to exchange.
Although 1 EDI Source did help them implement its first trading partner, they
did achieve their goal of becoming self-sufficient and were able to implement
the remaining trading partners (and all associated business rules) themselves,
only counting on 1 EDI Source for special projects, like their current disaster
recovery initiative.
orders, now it’s up to three-quarters.
RESULTS
Not having to enter data manually
Garden of Life was able to quickly resolve EDI compliance requirements and
found great value in process automation—quickly automating the order to
invoice process for all trading partners.
has saved them significant time.”
— Kyndall O’Neill, Senior Oracle Support
Specialist, Garden of Life
The ‘manage by exception’ capabilities of EDI/HQ allow them to maintain low
error rates and keep the IT team focused on value-added technology initiatives.
EDI ENGAGEMENT
Full automation, managed by exception,
disaster recovery being implemented
Grows from one to 12 trading partners
OPERATIONAL
EXCELLENCE
I mplemented EDI/HQ™ software, quickly recognizes
benefits of automating order to invoice process
Compelled to implement EDI by
Vitamin Shoppe and Whole Foods
DATA
EXCHANGE
OPERATIONAL EXCELLENCE
Ultimately, Garden of Life was able to minimize the headcount needed to support
explosive company growth of $145 million in annual revenue.
“We are able to provide faster service to customers, and they are happier,” says
Kendall O’Neill, senior Oracle support specialist at Garden of Life. “And we’ve
actually gone live with 3PL distribution center with UPS and are transmitting
some of the 900 documents. We are close to performing 100 percent of our
EDI through EDI/HQ™.
“We are able to provide faster service
to customers, and they are happier.”
— Kyndall O’Neill, Senior Oracle Support
Specialist, Garden of Life
1 EDI source, inc.
877.334.1334
31875 solon road • solon • oh 44139
1edisource.com
Learn how our software and SaaS solutions can help you
see results. Contact 1.877.334.9650 or visit 1EDIsource.com.