September/October - Natural Products Association
Transcription
September/October - Natural Products Association
NOW September / October 2013 Honoring the 2013 Award Winners In this issue: 2013 Election Results Each year, members and supporters gather to salute those dedicated individuals who have contributed to the association and the natural products industry. NPA is proud to present the award recipients for 2013 on pages 10-14. A record number of members voted this year; check out the results on page 5. Page 5 GE Food Legislation Learn how the term “genetically engineered” is defined in the federal GE Food Right-to-Know Act. Page 6 Brand Advocates Expand your marketing and read how to cultivate a spokesperson for your brand. Page 14 Table of Contents Letter From the President …................ 2 4 NPA News .......................................... 5 Legislative Update .............................. 6 Feature: Award Winners ..................... 8 Trending Markets .........………...…..... 16 Welcome New Members .................... 17 Dietary Supplements ....................... 18 The Natural Seal .............................. 20 Member News ………………….…...…… 21 Regional Update …......……..........…… 22 Contact NPA …........................…….... 23 For Retailers …...….......................….. Kosher For All? Learn how Kosher certified products are attracting a wider consumer market. Page 17 from the PRESIDENT Passing the Torch As my term as NPA president comes to an end, I’ve spent much time reflecting on the last few years, focusing on what we’ve accomplished and how we secured those achievements. But what we have done as an association isn’t as important as what we will do. And I’m pleased to know that the next NPA president will be able to lead us on a path toward future success. Jeff Wright NPA President Owner, Wright’s Nutrients New Port Richey, Fla. Roxanne Green is a dedicated and passionate member of both NPA and the natural products industry. Roxanne’s 30 plus years at Seattle’s PCC Natural Markets, which has been a member of NPA since 1992, illustrates her commitment to this Incoming President industry and the topics that matter most to us. Roxanne Green I’ve enjoyed working with Roxanne on officially takes committees and as a board member for more office on Jan. 1 than six years, and I’ve learned a great deal from her. Roxanne will be an excellent leader for NPA, directing us toward the continued growth and advocacy that protects our industry from oppressive regulation, and helping to champion crucial issues. I very much look forward to seeing what’s in store for NPA with Roxanne as president. I know only good things are to come! All the best, Jeff Wright Natural Products Association Board of Directors Executive Committee Jeff Wright, President Wright’s Nutrients, New Port Richey, Fla. Roxanne Green, President-Elect PCC Natural Markets, Kirkland, Wash. Harvey Kamil, Treasurer NBTY, Inc., Bohemia, N.Y. Jane Drinkwalter, Chair, Supply Council Vitamer Laboratories, Irvine, Calif. Jon Fiume, Chair, Retail Council Ritzman Natural Health Pharmacy Wadsworth, Ohio Directors Robert Agnew Bob’s Red Mill Natural Foods Milwaukie, Ore. Carolyn Behrman Natural Choices for Healthy Living Columbus, Ind. Rhonda Bone, President, NPA-SW Region Rhonda’s Nature’s Way, San Antonio, Texas Donnie Caffery Good Foods Grocery, Inc., Richmond, Va. Ben Henderson, President, NPA-SE Region Bare Essentials Natural Market, Boone, N.C. Frank Jaksch Chromadex, Irvine, Calif. Mark LeDoux Natural Alternative International, Inc. San Marcos, Calif. Greg Leonard KeHE Distributors, St. Augustine, Fla. John Montague, President, NPA-East Region Web Vitamins, Windsor, Conn. Nick Pascoe, President, NPA-NW Region Bear Foods Natural Market, Chelan, Wash. Howard Pollack Rainbow Acres, Los Angeles, Calif. Al Powers NOW Foods, Bloomingdale, Ill. Peggy Ranger Peggy’s Natural Foods, Inc., Stuart, Fla. J.R. Rigley J.R. Watkins Naturals, Winona, Minn. Dave Sullivan GNC, Pittsburgh, Pa. Connie Williams Food for Living, Defiance, Ohio Michele Lobo Presence Marketing, South Barrington, Ill. 2 Natural Products Association NOW September/October 2013 NPAinfo.org 1700+ booths BEST RATES END NOV. 8 s upplyside sho w.co m #SSWExpo NPAinfo.org / supplysideshow Come explore the latest developments from over 1,700 booths -- featuring ingredient suppliers, contract manufacturers, manufacturing equipment companies, packaging experts, lab testing firms, business support services and more! Only at SupplySide West will you discover what you need to drive your business forward. Join us at the industry’s gathering place - because everything that happens at SupplySide West is your business! Natural Products Association NOW September/October 2013 3 MEMBERSHIP news NPA Welcomes New Members (as of October 15, 2013) Retailers The Well Bedford, Va. www.wellofcourse.net Apteka Naturel Laguna Niguel, Calif. www.aptekanaturel.com Everyday Vitamin Brooklyn, N.Y. www.everydayvitamin.com Natural Systems International Corp. Doral, Fla. www.naturalsystems.com Orgen Nutraceuticals, Inc. Westland, Mich. www.orgennutra.com Range of Motion Dance & Fitness, LLC DBA Range of Wellness Campbell, Calif. Americavita LLC Miami, Fla. www.americavita.com Nature’s Sign Inc. Brea, Calif. www.naturessign.com New Earth Natural Foods Cortislim International Inc. Laguna Niguel, Calif. www.cortislim.com DNG Trading & Milling Skaneateles, N.Y. www.dngtm.com Cuyahoga Falls, Ohio Sacramento Natural Foods Co-Op Sacramento, Calif. www.sacfoodcoop.com Elkhead Labs Suppliers Denver, Colo. www.elkheadlabs.com Probulin Topeka, KS AuthenTechnologies Solanum LLC Laredo, Texas Richmond, Calif. www.solanumusa.com www.authentechnologies.com B&R Products Inc. Greentree Brokers Potomac, Md. Miami, Fla. www.brpro.com www.greendandelion.info Tianjin DongJiang International Agricultural Product Trading Market CO. LET Tianjin Blue Dog Enterprises www.dongjiang.gov.cn Green Dandelion Philadelphia, Pa. Middletown, Md. Shanghai Shengjin Cosmetic Co. Ltd Shanghai, China Vita Pure Technologies Short Hills, N.J. www.vitapuretech.com 4 Natural Products Association NOW September/October 2013 Peoples Republic of China Guangzhou Fuya Beauty Products Company Ltd. Guangzhou, Guangdong Peoples Republic of China www.dreiffel.cn Element New York, N.Y. www.findmyelement.com NPAinfo.org O ver the last several months, your trade association embarked on a multi-faceted campaign to mobilize the membership to vote on six recommended bylaw amendments, achieving a quorum necessary for the votes to pass. During the Annual Business Meeting on Sept. 25, NPA announced the results of the six proposed membership bylaw amendments. Passed u To allow for an electronic voting process. All member communications surrounding the vot- ing process, as well as the ballots, can be transmitted electronically to members. u To change the terms for board members to allow three consecutive board terms instead of the current limit of two terms. u To change voting and board terms so they happen at a fixed time annually instead of be- ing linked to the NPA trade show, which was suspended this year, and annual business meeting, which was moved to September. u To clarify determination of winner of elections in certain circumstances where more than the required number of candidates gets a majority of the vote. u To clarify intent of the bylaws to specifically state that the NPA president must be off the board for one year before being eligible to run again. Failed u Change the definition of a retail member to remove the restriction of a self-contained store – this prevents Internet retailers from becoming members – and the restriction that 75 percent of a retailer’s sales come from natural products. This amendment failed by only 11 votes. NPA also announced the names of members who were elected to the association's board of directors. The two retail directors include Ben Henderson of Bare Essentials Natural Market in Boone, N.C., and Emil Mahler of Southtown Health Foods in Chicago. In addition, the following members were selected as new supplier directors: Robert Agnew of Bob's Red Mill, Frank Jaksch of ChromaDex, Michelle Lobo of Presence/Dynamic Presence, and J.R. Rigley of J.R. Watkins. Mark LeDoux of Natural Alternatives International was elected to a second term on the board. NPAinfo.org "With these changes, NPA will be better suited to serve the entire natural products industry, from concept to consumer. The membership has demonstrated the direction it wishes to steer this organization, and we'll ensure NPA evolves in new and unique ways, expanding our membership and achieving our mission of access to natural products for all." - John Shaw, CEO and executive director Natural Products Association NOW September/October 2013 5 NPA news Results of 2013 Election and Proposed Bylaw Amendments LEGISLATIVE update ongressional Corner Get to know the Genetically Engineered Food Right-to-Know Act T he Genetically Engineered Food Right-to-Know Act will be a hot topic for months, and maybe years, to come. Introduced this Spring by Senator Barbara Boxer (D-CA) and Rep. Peter DeFazio (D-OR) the bill has 13 cosponsors in the Senate and 39 cosponsors in the House of Representatives. On July 15, the Natural Products Association announced its endorsement of the legislation to require the Food and Drug Administration (FDA) to label foods containing genetically modified ingredients, allowing consumers to make educated decisions about foods they buy. Here are the details of the legislation: • Defines “genetically engineered” as a material intended for human consumption that is 1. An organism produced through the intentional use of genetic engineering. 2. The offspring of intended reproduction of one or more organisms that is already the product of genetic engineering. • Defines a “genetically engineered ingredient” as an ingredient in a food that is derived from any part of an organism that has been genetically engineered, no matter if: 1. The altered cell characteristics of the organism are detectable in the material. 2. The organism is able to be consumed as human food. • Amends the Federal Food, Drug, and Cosmetic Act so any food that has been genetically engineered (or contains one or more genetically engineered ingredients) will be considered misbranded, unless such information is clearly disclosed. • Exempts from this requirement any food that: 1. Is served in restaurants or other similar eating establishments. 2. Is a medical food. 3. Would be subject to such requirement solely because it was produced using a genetically engineered vaccine. 4. Would be subject to such requirement only because it uses a genetically engineered processing aid (including yeast) or enzyme. • Any recipient is excluded if they establish a document that: 1. Is signed by a person residing in the United States from whom the recipient received the food in good faith (including the receipt of seeds to grow raw agricultural commodities). 2. Contains a statement to the effect that the food is not genetically engineered or does not contain a genetically engineered ingredient. • When this exclusion is applied, it does not matter the way in which the food was consumed. • Excludes an agricultural producer when: 1. Food the producer has grown or raised is contaminated with a food that does contain (or was produced with) a genetically engineered material. 2. Any such contamination was unintentional, and the agricultural producer was not careless in the production. The NPA Advocacy team continues to monitor this bill, which is expected to remain on the forefront of our industry lobbying efforts. Any movement or information will be communicated to members the moment it becomes available. Be sure to watch for NPA Member Update Emails for the most up-to-date information. 6 Natural Products Association NOW September/October 2013 NPAinfo.org W hen the partial governmenet shutdown ended on Oct. 17, the approved legislation that would fund the U.S. government through Jan. 16 does not include one notable provision related to the Farm Bill. This bill (HR2775) does not continue a provision, known as the Monsanto Rider, from the previous continuing appropriations law proposed in March. The provision would have allowed genetically engineered crops to continue to be cultivated and sold, even when courts had found they posed a potential risk to farmers of nearby crops, as well as the environment and human health in general. This can be considered a victory for those against harvesting genetically modified crops. O n Sept. 19, Rep. Frank Pallone, D-N.J., introduced the Food Labeling Modernization Act in Congress. The text of this legislation is posted on the NPA website but the highlights are included here. With this bill, Rep. Pallone is aiming to set a standard for using the term natural, as well as various other labeling terms. It’s important to point out that this legislation exempts dietary supplements. Rep. Pallone’s actions come on the heels of First Lady Michelle Obama’s call for companies to market healthier foods to children. Developments surrounding the bill are ongoing, and your NPA advocacy team will continue to monitor its progress. The Friday File It’s the long story, short: A snapshot of five industry media stories delivered straight to your inbox each Friday. With John’s inside-the-beltway perspective and punchy personality, this is one email you might even look forward to. You must be on the list, so be sure to opt-in to receive The Friday File. Get on the List u Visit NPAinfo.org/fridayfile to subscribe. NPAinfo.org Natural Products Association NOW September/October 2013 7 LEGISLATIVE update Monsanto Rider Update Rep. Frank Pallone Introduces Food Labeling Initiative feature: NPA AWARD WINNERS Honoring the 2013 NPA Award Winners E ach year, members and supporters gather to salute those dedicated individuals who have contributed to the association and the natural products industry. Both individuals and companies are honored in various fields of achievement including science, the environment, the legislative arena, and more. The association is proud to present the award recipients for 2013. Awards were presented during the NPA Annual Business Meeting on Sept. 25. 8 Natural Products Association NOW September/October 2013 NPAinfo.org Scott Bass, Partner, Sidley Austin LLC The President’s Award was created to recognize an individual who has made longtime contributions to the natural products industry. Scott Bass accepts his award during the NPA Awards Ceremony on Sept. 25. Mr. Bass heads the Sidley Austin LLP Global Life Sciences team, coordinating pharmaceutical, medical device, food and dietary supplement matters in the United States, Europe and Asia. He is ranked internationally among the top authorities on Food and Drug Administration (FDA) related enforcement and regulatory issues, and has led audits and investigations involving off-label promotion, good manufacturing practices (GMPs), and fraud and abuse issues, as well as Drug Enforcement Administration (DEA) and Federal Trade Commission (FTC) matters. Mr. Bass has also acted as an expert on a European Union Commission panel; as an advisor on new China drug and device legislation; and as an advisor on an FDA dietary supplement website. His work defending clients has earned him acknowledgement in numerous industry publications. Burton Kallman Scientific Award Paul Coates, Director, Office of Dietary Supplements, National Institutes of Health The Burton Kallman Scientific Award recognizes individuals who have made outstanding scientific contributions that have benefited the natural products industry. Dr. Coates is the director of the Office of Dietary Supplements (ODS) at the National Institutes of Health (NIH). His major research interests for many years focused on inborn errors of human lipid metabolism. Dr. Coates conducted some of the early studies of fatty acid oxidation disorders in infants and children. With an international team of collaborators, he was responsible for defining many of the genetic defects of human mitochondrial fatty acid oxidation. He also has studied the metabolism of intestinal and hepatic lipoproteins in people. These studies have led to a new understanding of the role of environmental factors, such as diet, in the manifestation of genetic disease. He has written more than 100 publications, and has edited two books in these areas of research. Paul Coates addresses the audience during acceptance of his award. NPAinfo.org Natural Products Association NOW September/October 2013 9 feature: NPA AWARD WINNERS President’s Award feature: NPA AWARD WINNERS Rachel Carson Environmental Award William McDonough, Architect, William McDonough + Partners The Rachel Carson Environmental Award honors individuals who have made outstanding contributions to the protection of the environment. Mr. McDonough is a globally recognized leader in sustainable development. Trained as an architect, his interests and influences range widely, and he works at scales from the global to the molecular. Time magazine recognized him in 1999 as a “Hero for the Planet.” In 1996, Mr. McDonough received the Presidential Award for Sustainable Development, the nation’s highest environmental honor, and in 2003 he earned the first U.S. EPA Presidential Green Chemistry Challenge Award. He has written and lectured extensively on design as the first signal of human intention. Clinician Award David Winston, Herbalist and Ethnobotanist The Clinician Award recognizes licensed healthcare practitioners whose work exemplifies the best standards and dedication to responsible holistic, noninvasive and integrative, complementary, and alternative medicine modalities. Mr. Winston is an herbalist and ethnobotanist with over 40 years of training in Cherokee, Chinese and Western herbal traditions. He has been in clinical practice for over 34 years and is an herbal consultant to physicians, herbalists and researchers throughout the U.S. and Canada. Mr. Winston is the founder and director of the Herbal Therapeutics Research Library and the dean of David Winston’s Center for Herbal Studies, a two-year training program in clinical herbal medicine. He is an internationally known lecturer and author, and frequently teaches at medical schools, symposia and herb conferences. In addition, Mr. Winston is a founding and professional member of the American Herbalist Guild where he has served four terms on the Board of Directors. He also is on the American Botanical Council’s Advisory Board. David Winston accepts his award during the NPA Awards Ceremony. 10 Natural Products Association NOW September/October 2013 NPAinfo.org Mark Blumenthal, Founder and Executive Director, American Botanical Council Pat Sardell, co-owner of Country Vitamins The Industry Champion Award recognizes individuals who have made notable contributions to the natural products industry above and beyond commercial success. Mr. Blumenthal is the founder and executive director of the American Botanical Council, an independent, nonprofit organization dedicated to disseminating accurate, reliable, and responsible information on herbs and medicinal plants. He is the editor and publisher of HerbalGram, an international, peer-reviewed quarterly journal, the contents of which reflect the educational goals of ABC. Ms. Sardell is co-owner of Country Vitamins, an independent retail dietary supplement store in Corvallis, Ore. She was actively involved in the efforts to pass the Dietary Supplement Health and Education Act of 1994 (DSHEA). Ms. Sardell has served on the NPA Board of Directors since 2000, currently as the immediate Past President. She also served simultaneously as a member of the board of directors for the Northwest Region from 1999 through 2006, and as an executive officer and chair of numerous committees. Mark Blumenthal, above, and Pat Sardell, right, accept awards during the NPA Awards Ceremony. NPAinfo.org Natural Products Association NOW September/October 2013 11 feature: NPA AWARD WINNERS Industry Champion Award feature: NPA AWARD WINNERS Lifetime Achievement Award Edward Long, Ph.D. n Jack Martin The lifetime achievement award is given to individuals outside the natural products industry who have been an ally to the industry in the political and legislative arena. Dr. Long is an expert in health appropriations and policy, becoming a vice president with Van Scoyoc Associates Inc. in January 2009, following a distinguished and varied career in appropriations and public health consulting and on Capitol Hill. During the last decade and a half, Dr. Long has built a substantial government affairs practice in health and education policy and appropriations. Mr. Martin is a former FDA executive, congressional staffer and long-time political consultant who specializes in health, drug and food policy. He played a key role in the passage of DSHEA into law, and he is a longtime defender of the dietary supplement industry. From left to right, Jack Martin, pictured with John Shaw and Ed Long after the NPA Awards Ceremony. Socially Responsible Retailer Award Nature’s Bin of Lakewood, Ohio The socially responsible retailer award is given to a NPA member retail store(s) within the natural products industry. A retailer is chosen based on commitment to the environment and community involvement, education, volunteerism, and employee empowerment. Nature’s Bin is a unique natural products store operated by Cornucopia, Inc., a nonprofit organization. Its mission is to help people with disabilities develop their skills, confidence and workplace potential. Nature’s Bin is considered a “Social Enterprise,” meaning that it is a business operated by a nonprofit to generate revenue, which is used to support the mission of the organization. Since 1975 Cornucopia has partnered with Cuyahoga County and Ohio State agencies in providing vocational services to more than 3,000 individuals with disabilities. Because of its nonprofit mission and the success of its retail operation, Cornucopia is often cited as a ground-breaking Social Enterprise and serves as a consultant to other nonprofits that are seeking to develop their own version of a social enterprise. 12 Natural Products Association NOW September/October 2013 NPAinfo.org L ongtime industry veteran Bernie Lucich passed away in his sleep on October 9 after a two month battle with esophageal cancer. Bernie was the Sales Manager for World Organic Corp and Licata Enterprises, their Private Label arm. He was a constant face in both national and regional trade shows and will be remembered for wearing the Licata’s ubiquitous “Lucy” tie featuring the vitametavegemin episode. Company chairman, Al Licata, Ph.D., an industry veteran of 54 years himself, talked of Bernie as more than a sales manager, “he was part of our family. Bernie and his wife Dottie (who passed away 10 years ago) will be sorely missed.” He leaves his daughter Dori, and sons Jeff and Jim, plus six grandchildren. Bernie Lucich, pictured above, at a tradeshow wearing his trademark I Love Lucy tie. Also pictured to the right. NPAinfo.org “It was such a coincedence that Ohio State had a home football game everytime Bernie needed to fly to the midwest for a sales trip!” exclaimed President Paul Licata. He loved his Buckeyes, and even convinced regional trade shows they would have to check OSU’s schedule first! Bernie wasn’t just passionate about Ohio State, he was passionate about his customers, often taking orders at 4 a.m. or on Sundays to accomodate their needs. Bernie founded supplement company Nature’s Concept with Marv Haber, and after they separated, he formed Vita-Vista, specializing in private labeling. In 1991, the Licatas bought both companies to expand their direct brand sales, and Bernie has been an integral part of Licata Enterprises and World Organic as Director of Sales for both companies. He began his career with Marion Laboratories, rising to Assistant Vice-President of Sales. Bernie later became Vice President of Sales and Marketing for Signet Laboratories, which spawned a host of companies in the natural foods industry. His presence in the health food industry will be sorely missed, as will be his knowledge of all aspects of the industry. Bernie was buried October 20, 2013 in Columbus, Ohio. Memorial services in the Orange County, California area are pending for the end of October. Natural Products Association NOW September/October 2013 13 remembering BERNIE LUCIC Remembering an Industry Veteran SPECIAL section Influencing Influencers in Naturals by Nancy Trent President, Trent & Company Marketing Communications O nce upon a time, companies that wanted to sell their products hired authentic experts, authority figures, and frequently authors with advanced academic or medical degrees who all seemed incorruptible, ethical and thoroughly reliable. They possessed a high degree of credibility and their own notoriety rubbed off on the brands they endorsed either blatantly or subtly. They were, and many still are, powerful influencers of human behavior. Then there was the birth of a whole new phenomenon called, “celebrity spokespeople.” Some are paid, like Kim Kardashian -- $80,000 a tweet. Jennifer Aniston, no doubt, makes more as the celeb behind SmartWater. The same holds true for the actresses and models who work for L’Oreal and Maybelline. Many celebrity spokespeople don’t get paid for mentioning products on TV or in magazines because they are authentic consumers of the brands. Many times they are more influential than paid celebrity spokespeople because you know the endorsement wasn’t for profit. Brand advocates are more likely to be seen as solid, dependable sources of information by the people around them. A lightening-fast Darwinian evolution has taken place and those “spokespersons” have given way to “the new mavens.” They are an amalgam of uncredentialed and credentialed authorities who are curating their fiefdoms, their own tight little worlds, for micro-audiences on social media. Frequently, they are passionate individuals who are completely absorbed in their fields of interest. Don’t make the mistake of overlooking their power. 14 Natural Products Association NOW September/October 2013 Smart brand managers pursue influencers for third-party endorsements that tap into their core audience, the same way journalists’ “endorsements” are constantly sought after. Things are not always as they seem, or as we think they are. The old saying, “perception is reality” continues to ring loud and clear. We are not who we think we are. Instead, we are who others believe us to be. What they see and hear is what they know and believe to be accurate. The same holds true for brands. Your brand is not what you tell people it is. It is what others tell people it is. Brand advocates are 70 percent more likely to be seen as solid, dependable sources of information by the people around them. When they are liked and respected they are seen as friends, and who do we listen to as much or as frequently as our friends? Who is more influential than those we see as our friendly “mentors,” peers and those who give us advice we trust and can rely on? NPAinfo.org ambassador program? Many ambassadors would love to increase their own income by selling products. Develop a system for tracking sales that are based on the ambassadors’ direct referrals. It’s easy for them to get credit if the consumer says your ambassador sent them. Consider these recommendations: n For your brand, you need to be able to identify who the genuine influencers are. Who do the media quote? Those who pop up frequently in stories and articles, or appear as commentators on TV are influential thought leaders. n How can you partner with those influencers to become brand ambassadors? Look for the synergies. Discover where the common ground is and how your brand’s mission blends with what they are trying to accomplish. Use that to your advantage. n What are the incentives that will resonate with your ambassador followers to lend their support to the brand? Many relish the opportunity to gain even greater notoriety and would be happy to be an ambassador in exchange for the opportunity to obtain added publicity. Don’t be intimidated to consider a celebrity as a brand ambassador. “Natural” is hot and sexy right now. Everyone, including celebrities, are trying to show off just how healthy they are. Health is a new status symbol and celebrities are always in need of an image makeover. To avoid having to work with any ambassador including celebrities on an expensive and inauthentic paid endorsement, you need to find the right people to work with and your product needs to genuinely appeal to their hearts and minds. You might not get a full endorsement or permission to use their name but if people in Hollywood are choosing your product, word will spread through that community like it does through any other community. Many celebrities migrate to Hollywood from all around the country. Do any hail from your neck of the woods. Do they still have family in the area? Relatives of celebrities are often very influential too. Celebrities come in all forms – consider who your local celebrities are. It could be a local politician, an activist, news anchor or a successful business owner. Spreading the word through community is what influencers do best. About the author: Nancy Trent is a writer and speaker, a lifelong health advocate, a globe-trotting trend watcher and the founder and president of Trent & Company, a New York-based marketing communications firm. Trent & Company grew out of Nancy’s personal commitment to helping people live longer and healthier lives. A former journalist for New York magazine, Nancy has written seven books on healthy lifestyles, serves on the editorial boards of several magazines and travels around the world speaking at conferences and trade shows on trends in the marketplace. She is a recognized expert in PR with more than 30 years of experience creating and managing highly successful campaigns. Nancy can be reached at (212) 966-0024 or through email at nancy@trentandcompany.com. You may also visit www.trentandcompany.com or her blog The Trent Trend Spotter at http://trenttrendspotter.tumblr.com. NPAinfo.org Natural Products Association NOW September/October 2013 15 SPECIAL section n How can you increase sales through an TRENDING markets Petrolatum: Then and Now by Mark Finneran, MD P etrolatum, or petroleum jelly, is a semi-solid mixture of hydrocarbons that is colorless or pale yellow. When pure, it has no taste or smell; it is not soluble in water, but it will dissolve in turpentine, chloroform or benzene. Petrolatum was initially discovered in 1859 by oil field workers in Titusville, Pa., in a substance they called “Rod Wax”. Rod wax had to be cleaned periodically from the oil rig pumps because it caused their equipment to malfunction. The oil field workers applied rod wax to cuts and burns and they said that it “hastened healing”. Entrepreneur Robert Chesebrough, a chemist who had been working on making kerosene from sperm whale oil, collected some of the black wax and took it back to his laboratory. Chesebrough discovered that by using vacuum distillation, he could remove lighter oils from the rod wax, and then by filtering the residue through bone char, he was able to create a lightcolored gel. In 1872, Chesebrough patented the process of making petroleum jelly, and received U.S. Patent No. 127,568; creating the product now known as Vaseline©. The young chemist traveled around New York and demonstrated his product by burning his skin with acid or an open flame and then spreading the gel on his injuries. Chesebrough originally promoted Vaseline as a treatment for scrapes, burns, and cuts, but subsequent studies have shown that Vaseline has no medicinal effect. Petroleum jelly’s effectiveness in accelerating wound healing appears to come from its sealant effect, keeping germs from getting into the wound, and it tends to keep the skin elastic by preventing evaporation of the body’s natural fluids. Petroleum jelly is also used to coat metallic jewelry, steel blades and gun barrels before storage. It is an excellent and inexpensive water repellent and is used as an underwater coating for motor boats and yachts. Some automobile manufacturers recommend it as preservative for metal alloy wheels to protect them against corrosive road salt and brake dust. It is used to finish and protect wood; to condition and protect smooth leather goods like bicycle seats, boots and motorcycle clothing; and to put a shine on patent-leather shoes. It is great for lubricating zippers. It is used to moisten modeling clay, and can be used as a release agent for plaster castings. Lightly coating a cotton ball with petrolatum makes it useful as tinder. It has been used as an ingredient in Molotov cocktails because it makes the flames stick to surfaces it touches and it creates a lot of smoke. 1976. Subsequent products received FDA clearance because they were “at least as good as” their predicates. All petrolatum-based formulations are closely related: take some petrolatum or other petroleum byproduct, add a little antibiotic or silver ion, whip it up and put it in a tube. Petrolatum based products served us reasonably well until the last few decades. As with all synthetic antibiotics, micro-organisms have developed resistance to these products, outcomes have deteriorated and complications have increased. Intensive work is taking place around the world to find better alternatives to petrolatum-based skin care. Humans have an 8,000-year history with lanolin, and honey has been used for over 5,000 years. Bees wax is a natural skin sealant and olive oil has been used on the skin for millennia. In biblical times, myrrh was equivalent to gold on a weight by weight basis. Aloe vera is soothing, vegetable glycerin is smoothing and wheat germ oil provides nourishing vitamin E to the skin. Since the time of Robert Chesebrough, western medicine has used petrolatum extensively, very commonly as a carrier for topical skin care. Today we have overthe-counter Neosporin©, triple antibiotic ointment and Bacitracin©. Prescription medicines include Bactroban© or Mupiricin, and Silvadene© or Thermazene©. Many of these products were grandfathered into the U.S. Food and Drug Administration (FDA) registry because they were marketed prior to Petrolatum has had a good run in the last 150 years, but its time has run out. HMD Topicals believes that petroleum should be reserved for gasoline, kerosene and axle grease; zippers, gun barrels and aluminum alloy car wheels can have it. We believe it is time to look to nature; it is time to look to our elders and the wisdom of the ages. It is time to improve outcomes without dangerous synthetic compounds or petroleum derivatives. About the author: Mark Finneran, MD, is the Director of Research and Development of HMD Topicals, a new member of the Natural Products Association. HMD is proud to be part of the Natural Products Association family. HMD Topicals was founded by three medical doctors, one of whom is an honorary veterinary surgeon. Together they have over 100 years of combined medical experience. HMD Topicals manufactures and distributes RegenaDerm for humans and PetSkin for animals. HMD Topicals believes that the time has come to move away from petrolatum and petroleum byproducts and return to nature. Visit our website at HMDTopicals.com or like us on Facebook at HMD Topicals to learn more. We post weekly updates on our Facebook page and we promote partners that carry HMD Topicals products. We look forward to working with you! 16 Natural Products Association NOW September/October 2013 NPAinfo.org by Cheryl Rosenberg Introduction Amidst the overabundance of certifications on KOSHER CERTIFICATION food products today, it is hard to know which SERVICE symbols hold significance to consumers. A supplier’s enthusiasm for certifications can mean a consumer’s confusion and frustration at a lack of understanding. The usual scenario is that of a busy consumer who knows the one or two certifications he or she is looking for, glancing briefly over the rest in search of the right symbol. Lacking the time or desire to dedicate to understanding the other certifications, consumers leave the deciphering to the retailers. With an abundance of certifications, even retailers have a hard time keeping track. Often times, the kosher symbol falls through the cracks because it is assumed to only be applicable to a small, niche following. Unbeknownst to retailers, the kosher symbol actually has a lot to offer all customers. people abiding by kosher dietary restrictions follow are: no pork and rabbit, eagle and owl, catfish and sturgeon, most insects, and any shellfish or reptile. Additionally, meat and dairy products may not be prepared together. Kosher products vs. ingredients Although these rules sound basic, violations can easily be manifested in some of the smallest, almost unnoticeable ways. Sometimes, even though all the ingredients seem to be of kosher sources, there are hidden contaminants that are not listed anywhere on the food’s label. One example is processing aids. According to the Food and Drug Administration (FDA), “any processing aid added and removed or converted to a declared ingredient or any ingredient of another ingredient or processing aid present at an insignificant level and having no technical or functional effect need not be declared.” Despite the FDA’s ruling that these ingredients are insignificant, according to kosher standards, they can still contaminate General kosher regulations foods if coming from non-kosher sources. For example, The most well-known kosher symbol is the Orthodox Union government regulations declare that every food label must (OU, or OUD) icon that signals to the kosher consumer declare the type of oil used in the making of the product. that the product meets strict Jewish religious standards of However, just knowing the oil is not good enough for OU observance regarding the preparation of foods. With almost certification. Although a product may only use a vegetable 1 million products certified with the OU annually, it is hard to oil, if the processing equipment also works with animal oil miss. The standards of the OU are so high and the regulations sources, there can be cross contamination and the products so strict that even many kosher consumers do not understand would not be given the extent of the a kosher symbol. An label’s meaning; Symbol most often found on foods purchased: example especially however they highly relevant to those respect its presence with a dairy allergy, on their purchased as well as strict foods. According vegans, are products to the Wall Street labeled as “nonJournal as quoted dairy creamers.” from OU materials, According to the “Often labels will FDA, foods labeled sport an O with a as non-dairy may U inside. This is the still contain sodium stamp of approval caseinate, a milk of the largest derivative. This kosher-certification is why there are body, and basically often “non-dairy” means there’s no creamers that need to read the Source: Orthodox Union contain the OUD label.” It is easy demarcation specifically for dairy products. With the proper to assume that since kosher consumers have such a respect knowledge of the OU symbol, every individual, not just for the symbol already, there’s no need to market it further. kosher abiding, can keep his or her eye peeled for the OU However, it is not just Jewish people that look for the kosher symbol and know they are guaranteed even stricter levels of symbol. The Muslim community, the health conscious, the regulation than the U.S. government can currently provide. lactose intolerant, vegan and just general foodies all look to As Tom Dempsey, President, Utz Quality Foods said, “Today, the symbol and have something to gain from its meaning. many consumers are turning to kosher-certified products for Although most people only know the most basic standards allergen and health-related reasons. The OU symbol represents set by kosher regulation, the entire process is actually very the use of pure ingredients and has become a universal seal of stringent. Some of the more commonly known rules that approval.” NPAinfo.org Natural Products Association NOW September/October 2013 17 for RETAILERS Can Kosher Be for Everyone? dietary SUPPLEMENTS 10 Fundamental Principles of GMPs by Vicki Whitsitt M ore than six years after the publication of the FDA Good Manufacturing Practices (GMPs) for dietary supplements [21 CFR 111], the industry continues to grapple with the nuances of compliance. Many of the FDA GMP provisions far exceeded the food quality measures that industry had been adhering to for years and the transition to these new requirements has been challenging. However, while developing and implementing newer internal processes, it’s important that companies don’t lose sight of the basics of good manufacturing practices – the fundamentals of a strong internal GMP system. j Develop Good SOPs NPA’s GMP program defines a Standard Operating Procedure (SOP) as, “A written authorized procedure, which gives instructions for performing operations.” SOPs outline the company-approved way to perform a process, any and all processes, in a GMP compliant manner. The benefits of using SOPs include consistent finished product, reduction or elimination of mixup, errors, rework and scrap, as well as reducing or eliminating employee confusion and establishing consistent training for new & veteran employees. Wellwritten SOPs should answer the Who, What, Where, Why, and How questions related to a procedure or process. That is, they will provide step-by-step instructions for performing processes and be mutually understood by all personnel. They must be continually reviewed and, when revised, can only be changed using an authorized system that includes a review by Quality personnel. k Follow Your SOPs You must follow your own procedures – remember that once written and implemented, your internal procedures are essentially an extension of the FDA GMPs as they define how your company will meet the GMP requirements. And it’s important to follow your SOPs as they are written. If the SOP does not accurately reflect what you are doing, correct it to conform to actual performance. Continually review 18 Natural Products Association NOW September/October 2013 your procedures and monitor compliance in this area to ensure your company performance meets GMP standards. Failure to “follow your procedure for…” is a common FDA 483 observation during an inspection. l Document Your Work Documentation typically consists of records that confirm SOPs are followed, but also includes forms and other documentation related to process and control information. 21 CFR 111 is replete with documentation requirements, for example: you are required to have records related to the cleaning, use and maintenance of your facility, processing rooms and equipment; documentation of supplier qualification; rationale for reduced testing; master manufacturing and production control records…and the list goes on. Yes, GMPs generate a lot of paperwork (GMP = Great Mounds of Paper). However, GMPs move on paper and well-written procedures, following your SOPs, and documenting your work (Principles #1, 2, and 3) are areas that can have the greatest impact on improving your internal quality systems and are necessary to maintain GMP compliance. As the FDA is fond of saying, “if it wasn’t written down, it didn’t happen.” m Verification Verification – by which we mean data to support specifications are met, processes are in control, etc. There must be adequate data, obtained through appropriate sampling and scientifically valid examinations or testing and other controls, to verify your processes are under control and your raw materials or finished products meet their established specifications. n Grounds and Facilities Ensure your facility is of an adequate size, construction, design, separation and space for the GMP-related operations that are conducted. Consider lighting, ventilation, air filtration, heating, cooling, dust control. Have adequate pest control in place and be aware of precautions that may be needed to protect raw materials and finished products. You must have a safe and sanitary water supply, adequate plumbing system, and sewage disposal. You must have adequate NPAinfo.org A process is an action that can be repeated. It is an organized method of converting input (components) to outputs (finished product & related documentation). Let’s consider what GMPs are about, that is a framework of procedures and documentation intended to systematically control your processes to assure the product has the quality that it is represented to possess. There are two key questions – 1) What can be measured that will tell you your system is working (under control)? and 2) What can you measure that will tell you when your system is not working (out of control)? It’s vital that you understand and manage the variables in your processes to ensure a GMP compliant performance. rest rooms and hand-washing facilities. Maintain your grounds and facility to prevent contamination of components, finished products & contact surfaces. o Equipment Equipment must be of appropriate design, construction and workmanship with smooth bonded seams, made of non-toxic, corrosion-resistant materials. This equipment must be properly installed, adequately cleaned / sanitized, and properly maintained and calibrated. It’s important to remember auxiliary equipment and cleaning equipment, i.e. fans, dehumidifiers, wet/dry vacuums, hoses, conduits, piping, mops, buckets. p Personnel Personnel must have appropriate and adequate education, experience and training to perform their assigned functions, including any functions related to quality control operations. You must identify personnel responsible for quality control operations and their job description must have distinct responsibilities for performing quality control operations separate from any other responsibilities. You must also have established precautionary measures for excluding personnel who might be a source of microbial contamination and requirements for hygienic practices. NPAinfo.org Keep in mind that while testing plays an important role in assuring quality—from testing of raw materials to finished product—you cannot test quality into products. Rather, testing should be used to verify that your GMP controls are functioning as they should. r Warehousing and Distribution Operations Don’t overlook the GMP requirements for warehousing and distribution operations. For example, you must establish SOPs for your warehousing and distribution operations, you must follow your SOPs and document your work (again, Principles #1, 2, and 3). You must have personnel that are qualified for their respective jobs. Your warehouse/distribution facilities and equipment must be clean; well-maintained; and of adequate size, construction, design, and space for the GMP-related operations that are conducted therein. s Monitor Compliance The final, but important, principle of a strong GMP program is monitoring compliance. Conduct regular internal audits and bring in third-party auditors to evaluate conformance to GMP requirements, company SOPs, and related paperwork. Monitoring compliance identifies areas of strengths / weakness and it provides a tool for continual assessment and improvement. NPA offers regular education and training on GMP compliance. Visit NPAinfo.org/GMP for upcoming events. Natural Products Association NOW September/October 2013 19 dietary SUPPLEMENTS q Systematically Control Processes the NATURAL seal The Need for Truly Natural Products by Joy Akins H ere at NPA, the message is coming through loud and clear – consumers want natural cosmetics. The table below from SPINS demonstrates the popularity of personal care products marketed as “natural” with the grand total showing an almost 20% increase in sales over last year. Sales of “Natural” Personal Care Products Natural Channel Specialty Supermarket Food/Drug/Mass Market Grand Total Year Ago $294,067,094 $26,413,364 $917,610,147 $1,238,090,605 Current Year $334,268,246 $29,579,135 $1,118,498,053 $1,482,345,434 % Change 13.7% 12.0% 21.9% 19.7% However, consumers may not be purchasing the truly natural products they are seeking. Since the FDA doesn’t define natural for the personal care industry, it is up to the companies to define natural for themselves. While companies have the best intentions, they might not understand what truly natural means. That is, a company may think that because their ingredients come from a natural source that it makes their product natural too. What they aren’t taking into account is how the naturally-sourced ingredients are processed or what additives are included. The NPA Natural Seal program not only looks at the source of each ingredient, but how they are processed, refined, and preserved. NPA certified products give the consumer the most natural ingredients in the product they are purchasing. No harsh chemicals, parabens, polysorbates, PEGs, glycols, dimethicone, phthalates, formaldehyde donors, or synthetic fragrances. The table below shows the sales of NPA certified products over the past year. Sales of NPA Certified Personal Care Products ® Year Ago Current Year Natural Channel $6,498,178 $6,755,093 Specialty Supermarket $1,590,273 $1,713,808 Food/Drug/Mass Market $78,329,684 $85,337,635 Grand Total $86,418,135 $93,806,536 % Change 4.0% 7.8% 8.9% 8.5% While the sales of NPA certified products has experienced 8.5% growth over the last year, we want to match the growth of all natural products. To ensure you are providing truly natural products to your customers, you need to look for and stock products that have the NPA Natural Seal. Without the seal there is no way to know if you are actually receiving the natural product you are seeking. Additionally, if you have a product that you believe is natural, ask that company to certify to the NPA Natural Seal. Go to www.thenaturalseal.org to see the complete list of certified products. 20 Natural Products Association NOW September/October 2013 NPAinfo.org NPA Members Share News One of four plant-based Omega-3 formulations, CHIA OMEGA® + Vitamin D3, recently launched by Essential Formulas Incorporated has been honored for its use of high-protein Chia seed oil combined with key dietary and antioxidant support for optimum health and convenience. Derived from high-protein Chia seeds documented to offer more ALA Omega-3 than fish or flax seed oil, Chia seed oil is considered to be one of the planet’s richest and most sustainable sources of this essential fatty acid (EFA). These revolutionary products not only support a healthy Omega-3-to-6 ratio, but also augment with additional synergetic ingredients for a consumer’s individual health goals. Honored with a “Best of Supplements Award” in the New Supplement category, CHIA OMEGA® + Vitamin D3, a certified vegetarian product, is leading the way in combining cold-pressed Chia seed oil with highly bioavailable Vitamin D3. Known to support both bone health and healthy mood, Vitamin D3 is a synergetic addition to Omega-3, known to help support healthy heart function and mental cognition. “We knew there was a market for a fish oil alternative and are excited to be able to offer a vegetarian Omega-3 option that not only eliminates fishy aftertaste, but is also is believed to be a better Omega-3 overall,” said Michael Schoor, CEO and President of EFI. In its sixth year presenting the “Best of Supplements Award,” Better Nutrition Magazine selected the winners from manufacturer nominations, natural health retailer’s survey and input from the Better Nutrition’s Advisory Board, which consists of naturopathic practitioners, journalists and staff. For more information on all the CHIA OMEGA Formulations visit www. CHIAOMEGA.com. The award was presented during Natural Products Expo East, September 26-28 in Baltimore, Md. NPAinfo.org NOW Foods Introduces Gluten-free, NonGMO line NOW® Foods, member since 1974, has introduced a line of certified gluten-free allergy- friendly, non-GMO foods to meet the growing demand for these types of foods. The Living Now™ line is produced in a dedicated gluten-free, allergyfriendly facility and is made without the eight major allergens including dairy, eggs, soy, wheat, nuts, and fish. The products are certified gluten-free and kosher. “As more people become aware of their food sensitivities or choose a gluten-free diet, it is important that they have a trusted source of pure, wholesome, natural foods that taste great,” said David Rosenberg, Living Now Category Manager. “We will continue to expand the Living Now line to include more foods that are certified gluten-free and kosher, with many certified organic as well.” Living Now products currently available include White Rice Flour, Organic Brown Rice Flour, Tapioca Flour, Organic Amaranth and Organic Quinoa. All of these ingredients allow people with food sensitivities to enjoy modified versions of their favorite foods without sacrificing taste or texture. New products expected to be introduced over the next few months include Chocolate Chip Banana Bread Mix, Chocolate Chip Cookie Mix, Baking / Pancake Mix, Organic Fudge Brownie Mix, and All-Purpose Flour. For more information please visit LivingNowFoods.com. NOW Foods Wins Chicago Workplace Award The National Association for Business Resources (NABR) has again recognized NOW® Foods as one of Chicago’s 101 Best and Brightest Companies to Work For, an annual competition that honors companies demonstrating an exceptional commitment to their employees and exemplifying the best human resource practices. This is the sixth year in a row NOW has received this designation. Each company’s entry is evaluated by an independent research firm based on key measures in various categories which include Compensation, Benefits and Employee Solutions; Employee Enrichment, Engagement and Retention; Employee Education and Development; Recruitment, Selection and Orientation; Employee Achievement and Recognition; Communication and Shared Vision; Diversity and Inclusion; Work-Life Balance; Community Initiatives; Strategic Company Performance and the Best of the Best Small Business. “Although we have received this award a number of times, it still feels terrific to know that our people are happy here and consider NOW a great place to work,” said Jim Emme, president of NOW Foods. “We’ve added 200 new jobs over the last year, which could be disruptive, but the employees are so invested in the company that they have made the growth fairly seamless. I am so proud of them all.” Natural Products Association NOW September/October 2013 21 MEMBER news Essential Formulas’ Wins Better Nutrition Magazine’s “Best of Supplements Award” REGIONAL update NPA Southwest S ave the Date for March 22 and 23, 2014: The Southwest region’s HEALTHFEST 2014 committee has confirmed 6 speakers for the Education Day on Saturday and 1 speaker at the Sunday Breakfast. Speakers are being sponsored by Europharma, Bluebonnet Nutrition, Kehe Distributors, Newton Homeopathics, Essential Formulas, Genesis Today, and Michael’s Naturopathic Formulas. The two day event will be held in Irving, Texas, Saturday, March 22 and Sunday, March 23, 2014. The region’s Annual Board Meeting will be held at this time. Rhonda Bone, outgoing regional President was presented an award for her four years of service to the National Board at the recent meeting held in Baltimore by Jeff Wright, outgoing National NPA President. Visit www.npasouthwest.org for more information. NPA East NPA Midwest The NPA Midwest Region is busy so far this fall gearing up for our 2014 Member campaigns both for retailers and suppliers, as well as confirming speakers, sponsors and exhibitors for the 2014 NPA Midwest “Summer Splash” Convention & MAHO Expo, July 18-20, 2014 at the beautiful Hilton Columbus at Easton in Columbus, Ohio. For more information on NPA Midwest membership, retail and supply services, state legislative advocacy, educational programming, and the 2014 show and convention, call Marcy and Diane at 1-800-795-6246. Visit www.npamidwest.org for the most current regional information. NPA Southeast The Southeast NPA is full speed ahead for its 42nd SOHO EXPO to be held December 5-8, 2013 in Orlando. The website is filling up with information about the show, including retail registration for the show and hotel; a listing of this year’s show and meal sponsors; our host hotel rebate program for qualified retailers; and even how to save on Disney tickets. Visit www.southeastnpa.com for more information. Join the NPA East Advocacy Committee! The group is composed of a handful of volunteers and the region’s Executive Director, Paul Kushner. On a daily basis, they keep track of legislative activities in the 11 states that comprise the East region plus Washington, D.C. You can help by volunteering an hour or so of your time every couple of weeks to keep an eye on the legislatures in your state. It’s easy. And they’ll provide you with all the tools you need. The end result of being the eyes and ears on pending legislation is priceless. Interested in helping NPA East protect your interests? Contact NPA East at info@npaeast.org. NPA Northwest The Northwest region held its annual Natural Products North West trade show Oct. 18-20 in Seattle Wash. For more information on the region visit www.npanw.org or call 360-379-2805. NPA NW supports I-522 and your right to know what’s in your food. Washington State voters, this November it is up to us to decide - vote “Yes” on 522 to label genetically engineered foods. 22 Natural Products Association NOW September/October 2013 NPAinfo.org If you would like more information about the Natural Products Association and the services we provide, please contact us at the email addresses or phone numbers below. 1773 T Street, NW Washington, DC 20009 (202) 223-0101, (800) 966-6632 Fax: (202) 223-0250 natural@NPAinfo.org www.NPAinfo.org Executive Office, Finance & Administration John Shaw, Executive Director and CEO Leads the association, the headquarters office, and all programs within established guidelines. jshaw@NPAinfo.org (202) 204-4721 Brent Weickert, Senior Vice President/CFO Responsible for accounting, finance, human resources, information and communication systems, and administration. bweickert@NPAinfo.org (202) 503-1960 Vicki Whitsitt, Scientific and Regulatory Affairs Manager Manages GMP certification and science education programs. vwhitsitt@NPAinfo.org (202) 503-1961 Membership Gabrielle Alahouzos, Vice President of Member Services Oversees membership recruitment, retention, marketing, communications, member benefits and services. galahouzos@NPAinfo.org (202) 204-4724 Billie Dee Tate, Membership Manager Manages membership retention and member programs. Oversees member invoicing and maintains NPA website and membership database. btate@NPAinfo.org (202) 223-0101, ext. 107 Colleen Rood, Membership Sales Manager Membership recruitment and retention. Provides customer service support for current members. crood@NPAinfo.org (202) 503-1962 Denise Johnson, Accounting and Office Manager Maintain day-to-day financial accounting, consistent with generally accepted accounting principles (GAAP) and approved budgets. djohnson@NPAinfo.org (202) 204-4723 Fax (202) 223-0250 Communications Scientific & Regulatory Affairs Marketing Cara Welch, Ph.D., Senior Vice President of Scientific and Regulatory Affairs Oversees quality assurance programs, helps members implement policies in response to government regulations. Works with FDA officials and other agencies. cwelch@NPAinfo.org (202) 204-4726 Meg Mader, Director of Marketing Oversees all marketing projects and member email communications. Manages NPA’s presence at industry events and trade shows. mmader@NPAinfo.org (202) 204-4747 Lauren Cohen, Communications Manager Manages traditional and social media outreach. Coordinates all print and electronic member communications. lcohen@NPAinfo.org (202) 223-0101, ext. 104 Joy Akins, Scientific and Regulatory Affairs Manager Manages TruLabel and Natural Seal certification programs. jakins@NPAinfo.org (202) 503-1963 NOW Editor: Meg Mader Graphic Designer: Meg Mader Contributing Staff: Joy Akins, Lauren Cohen, Billie Dee Tate, Cara Welch, Vicki Whitsitt Send inquiries to the Natural Products Association at: 1773 T Street, NW, Washington, DC 20009 (800) 966-6632 Fax: (202) 223-0250 E-mail: natural@NPAinfo.org The views and opinions presented by contributors to Natural Products Association Now are their own and not necessarily those of the Natural Products Association. Further, the Natural Products Association makes no warranty or representation as to the accuracy or sufficiency of the information contributed by outside sources, and assumes no responsibility or liability regarding the use of such information. Natural Products Association NOW September/October 2013 23 CONTACT npa Contact NPA The NPA Member Advantage As a member of NPA, you have access to a variety of member benefits designed specifically to fit your needs. WORKPLACE FedEx Shipping: Save up to 70 percent off select shipping services. Payroll Processing: Save 15 percent with Paychex. OfficeMax Products & Services: Save from 31 to 88 percent off office products and services. Credit Card Processing: Save on payment processing with TSYS Merchant Solutions. Health Insurance: Discounts from Assurance Agency. Safety all ® INTERNATIONAL Grifcon Enterprises Insurance: Product liability and excess liability insurance for suppliers. UPS Freight & UPS Air Freight: Receive special savings on less-thantruckload (LTL), truckload and air freight shipments. Lenovo Computer Products: Save up to 20 percent off laptops, tablets, desktops, accessories and more. YRC Freight: Save at least 70 percent on qualifying less-than-truckload (LTL) shipments. HP Business Products: Special pricing on a wide range of business technology products. Nutrasource Diagnostics: Save on research and regulatory consulting services. Commercial Insurance for Natural Products Retailers: Exclusive savings by Kapatoes Insurance. Intercall Audio and Web Conferencing: Special pricing on audio and web conferencing services. Kosher Certification: Special discount and free publicity from OU Kosher. AER Assistance: Reduced rates for managing AERs and reporting them to the FDA from SafetyCall. New Member Marketing: Tools to promote your membership in NPA and your commitment to the industry. NPA_decal.indd 1 2/12/13 2:58 PM The Organic Social Club: Complimentary first month’s subscription, plus 20 percent off monthly subscription fees. KOSHER CERTIFICATION SERVICE To get the most out of your membership, visit www.NPAinfo.org and log on to find out more about these benefits and how they can work for you. NPA understands that the success of your business depends partly on your ability to manage costs and hopes that you find these additional member savings opportunities helpful to your business. As always, you can contact NPA directly with questions or comments about these and other member services at membership@NPAinfo.org.