Dupont - Lutheran Health Network

Enjoy these photos from Dupont’s
NICU Reunion and Music & Movies
in the Park this summer.
Dupont
October 2009
Live United
United Way campaign kicks off at Dupont
For eight years, generous giving from Dupont team
members to the United Way has helped to sponsor
many community programs. The United Way assists
our communities by focusing on the building blocks
for a good life, including: success in school, family
stability, and basic needs. Some of the agencies with
whom the United Way partners to support these
values include:
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Big Brothers/Big Sisters
Boy Scouts of America
Boys and Girls Club of Fort Wayne
Catholic Charities
Early Childhood Alliance
East Allen Family Resource Center
Erin’s House for Grieving Children
Fort Wayne Urban League
Gingerbread House
Girl Scouts of Limberlost Council
League for the Blind and Disabled
Lutheran Social Services
SCAN
Turnstone Center for Children and
Adults with Disabilities
• YMCA
You will have the opportunity
to continue your support of
these programs by participating in the Dupont Hospital
2009 United Way Campaign.
The campaign will kick off on October 23 when you
receive your pledge envelope. Completed pledge
envelopes may be dropped off at human resources
or the security desk by November 13. Cards completed by October 30 may be turned in at the benefits fair in the Resource Center.
In these difficult economic times people within our
community have many needs. By being united in
our efforts we can make a difference. Please give
thoughtful consideration to participating when you
receive your pledge envelope. Thank you.
Return your United Way pledge by Fri.,
Oct. 30 and be eligible to win a $200 Visa
gift card or one of four $25 Visa gift cards.
Return your United Way pledge by Fri.,
Nov. 13 and be eligible to win a $100 Visa
gift card or one of three $25 Visa gift cards.
Holiday Gift Selection and Team Member of the Year Voting Begins
Each year, we have the opportunity as a team to
select one team member who we feel is deserving
of recognition for exceptional customer service
during the past year. Based upon monthly superstar awards, the ballot lists those who received
superstar awards between October, 2008 and
September, 2009.
Again this year, voting will be done online as you
select your holiday gift.
Please submit information for Dupont Star by e-mail: lhersberger@lutheran-hosp.com
Go to: http://www.thedupontdifference.com/
holiday/ (the password to access the site is “holiday”), to select your holiday gift and vote.
Gift samples are available in administration for you
to view and try on before selcting your gift.
Note: Volunteers—please see Cindy Doyal
or Urusula Fowlkes to make your
holiday gift selection.
Voting and gift selection must be complete by Sunday, October 18.
Healthy kids = healthy schools = healthy communities
Focus on Nutrition
OCTOBER
TIPS FOR Healthier Bodies
St. Vincent De Paul School and Dupont Hospital
Announce Corporate Partnership
With the goal of providing education and resources to support healthy behaviors for students
and their families, Julie West is working
with the staff at St. Vincent’s throughout
the school year to provide a foundation for a
school wellness program that will help promote
good nutrition and health­—a major factor in
academic and athletic performance.
Students receive a quarterly newsletter and
monthly calendars with age-appropriate health
tips, and parents receive tips to help plan healthier
classroom parties for each holiday.
Dupont is also providing funding toward an existing
gymnasium scoreboard to help support the athletic
program and promote exercise with
elementary-aged children.
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If soap and water are not
available, use an alcoholbased gel to clean hands.
5
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Dip It! Try fresh, cut
vegetables with low-fat
dressings or dips.
Eat fruits and vegetables
at every meal.
Make shopping for fruits
and vegetables fun. Play
“I Spy” in your store’s
produce section.
Drink a fruit smoothie
made with whole fruit,
ice cubes and low-fat or
fat-free yogurt.
Vary your veggies. Try
fruits and vegetables from
all colors of the rainbow.
Vegetables have vitamins
that can help with night
vision and healthy skin.
13
14
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Did you know that a 20
ounce bottle of soda can
have 16 teaspoons of
sugar?
Choose foods that are good
for your dental health such
as nuts, raw vegetables, plain
yogurt, cheese, popcorn and
sugarless gum.
It is important to floss
daily. Don’t be discouraged if you find it difficult
at first.
Visit your dentist twice
yearly forTh
a checkup.
Products labeled “fruit
drink,” “cocktail” or
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Customer Service Quote of the Month
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“Choose a job you love and you will never
have to work a day in your life.”
Nursing Leadership Group
News
The Dupont Nursing
Leadership Group
will once again welcome students interested in a healthcare career this
fall at their “Day in the Life of a
Healthcare Professional” on Sat.,
Oct. 17, from 10 a.m.–1 p.m.
Thanks also to the Nursing Leadership Group’s participation in
the NICU reunion in August, and
for again taking part in the Fall
Trash Bash in September.
This fall, Dupont is one of several Lutheran Health Network facilities taking proactive
measures to combat influenza and other seasonal illnesses.
The kiosks, which are nearly six feet tall and more than two feet wide, will hold hand
sanitizer, facial tissues, masks and messages about the importance of using good hand
and cough hygiene. They will be located at entry points into the facility.
Congratulations!
September
Team of the Month
Resource Center
(Lifestyle Management,
Lactation Consultants
and Childbirth Education)
Dupont Hospital 2009 Benefits Fair
Follow the yellow brick road to the 2009 benefits fair! The fair showcases many
of the “hidden” benefits available to you as a Dupont team member.
—Confucius
Chaplain’s Corner — Rev. Scott Davis
Interested in receiving Catholic
communion during the day?
If you are a Dupnt Hospital
team member and would like
to receive Catholic communion
during the day, we are working on making that happen. If
interested please contact Dupont Hospital Chaplain, Scott
Davis at extension #3068 and
leave your name.
The winner of the End of Summer Beach Bag was Theresa Sorgen-Burleson of surgery—congratulations!
The following departments and vendors will be available with
information and to answer your questions:
Chase Bank at Work
Zumba
DRC/ Wellness
Health Services/ Infection Control
Center Breast Health
Center Sleep Health
St. Joe Behavioral Health
Customer Service Committe
Diabetes Education
Logowear
Fitness
Gift Shop
Concierge
MedPartners
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Welcoming Physician Office Schedulers
Dupont is hosting its annual schedulers’ event Oct. 14 and 15 (5:15 to 8 p.m. each
day) in the 2510 medical office building. Attendees will be treated to an international
theme, and will begin with a tour of the Center for Breast Health. Other highlights
include a sampling of foods from around the world, chatting with team members and
administrators, and registering for great door prizes.
Each year, this has been is a great opportunity to showcase Dupont’s new services and
make contact with area physician offices.
You Make
The Dupont Difference!
SUPERSTARS
JULY SUPERSTARS
Courtesy
Melissa McClain, NICU
Nominated by Brandi Hicks, cardiopulmonary
services and Brenda Tuttle, house specialist
Melissa demonstrated “The Dupont Difference” by
the exemplary nursing care that she gave to a NICU
baby and his family. Any infant death is always a
heart-wrenching event not only for the family, but to
the staff as well. Melissa’s care and compassion was
displayed in many ways. She baptized the baby and
was there to offer comfort for the family. She made
sure that she did everything she could to help ease
the pain for this family.
Image
Karl Uhen, surgery
Nominated by Debra Kunkle, Pre/Post/PACU
I needed to transport a two-year old with her mother
from the recovery room to post op. I got a wheelchair for the mother who was holding the squirming
child. In addition, I needed to transport the crib, IV
pole, chart and the mother’s belongings. As Karl was
walking by, he noticed me trying to organize this
transfer. Without hesitation, he stopped to ask if he
could help. This made the transfer so much more
efficient and easier for all.
Efficiency
Kerry Roach and Jack Reader, security
Nominated by Melanie Messmer, radiology
One Sunday, I was stuck in one of the elevators and
had to push the “help” button. Jack answered right
away and had Kerry there to help within a minute or
two. Although maintenance was called, they both
continued to work on getting me out—which they
did! Thank you Kerry and Jack!
Individuality
Pat Swartz, MedSurg/Tele
Nominated by Elizabeth Kissinger and Tina Dixon,
MedSurg/Tele
One of Pat’s guests recently nominated her for the
“Honor a Caregiver” award. The guest relayed that,
one day he was feeling grumpy and in a lot of pain.
When Pat did her hourly rounding, she asked if he
needed anything. The guest said that he could use a
coffee from Doug at the Coffee Nook. Pat was able
to obtain exactly what the guest had requested, truly
making a difference for him that day.
AUGUST SUPERSTARS
Courtesy
Sandra Pond, cardiopulmonary services
Nominated by Lynn Moore, cardiopulmonary services
One day, when Sandy was cross-training to the Pulmonary Function Lab, a guest arrived for testing with
her four foster children, all under the age of four. The
PFT room is very small and the test requires undivided attention. Sandy realized it was impossible for
the patient to keep an eye on the children and also
perform the test, so she gathered crayons and coloring books for each child and watched them in the
break-room until the patient was done with her test.
Efficiency
Pam Mason, environmental services
Nominated by administration
When you love what you do, it shows. If you chat
with Pam for even a few seconds, you’ll most likely
hear her say, “I love what I do” at some point during the conversation. Pam excels at her job and
always gives 100% to ensure an impeccably clean
and healthy environment not only for our guests, but
for team members to experience comfort and pride
in their work space. She has a keen eye to troubleshoot areas in need of attention and is ready to take
on any immediate needs. Pam is willing to not only
complete tasks, but to exceed expectations, and
take pride in the image that is reflected throughout
the hospital. This is not done with just one specific
example, but is displayed in her everyday work ethic.
Image
Jason Mosser, environmental services
Nominated by Jason Cupp, environmental services
One Saturday night, I received a call from the house
specialist that there was a major sewage backup in
postpartum and that, due to health reasons, should
be cleaned immediately. We were extremely busy
that night with minimal staff and it was very difficult
for them to make rooms available for guests coming
over from labor and delivery. I called Jason at 8 p.m.
and he said that he was only 10 minutes from the
hospital and would get there as soon as he could.
He arrived, grabbed a set of scrubs and a temporary badge, and started cleaning the worst sewage
backup we have ever experienced. Jason worked
almost an entire shift to take care of this huge problem. Without Jason’s help, it would have been nearly
impossible to get through the night.
Individuality
Michelle Centers, special procedures
Nominated by Leisa Reese, special procedures
We had an inpatient who was very uncomfortable
with any position changes. Michelle realized that the
guest had additional X-rays ordered and contacted
radiology to see if the guest could have them done
before she returned to her room. They were able to,
which saved the guest an additional trip to radiology.
Education
Claire White, surgery
Nominated by Deb Kunkle, Pre-Post/PACU
A guest had shoulder surgery and, due to physical
stature, was very uncomfortable with the sling that is
typically used after this procedure. I stopped Claire
and requested her suggestions on another method
for this guest. Not only did Claire bring me another
sling, but she stayed and assisted in placing it and
made sure that the guest was comfortable. Claire
proceeded to educate the guest on use of this sling
at home, and the guest was very grateful.
SEPTEMBER SUPERSTARS
Courtesy
Alexander Matthai, MD, hospitalist
Nominated by Angie Hess, MedSurg
We were getting a rather large guest back from
surgery and needed help moving him from the cart
into his bed. Dr. Matthai was putting orders in CPOE
and I jokingly asked if he would help. He stopped
what he was doing, went into the room and helped
us lift the guest back into bed. He is definitely “The
Dupont Difference.”
Efficiency
Bunnie Sullivan, case management
Nominated by Patti Wagner, case management
Bunnie has developed and taken on the new role of
ER case manager with great enthusiasm. She assists with 20-30 percent of the guests that come in
through the ER as well as the rest of the hospital
after hours. She has identified some areas in ER (such
as community assistance, special needs guests, and
the uninsured guest) and has collected a wide variety
of resources for assisting guests and staff. She has
made follow-up calls to guests, making sure they
received their information and were able to obtain
prescriptions, tests, treatments and financial aid. She
has done a great job creating an efficient role within
the department.
IMAGE
Angie Parker, MedSurg
Nominated by Jason Cupp, environmental services
On a Monday night, the environmental services team
was hit with multiple STAT rooms for which we had
only one person available. Our group lead received
a call from Angie stating that she needed a cleaning cart right away. Angie took the cleaning cart and
proceeded to clean one of the STAT rooms needed.
In no time, all four of the STAT rooms were completed and guests were able to occupy the rooms thanks
to Angie’s willingness to help. Angie always has a
positive attitude and is constantly going above and
beyond for the good of Dupont Hospital.
Individuality
Kim Clemons, special procedures
Nominated by Leslie Dunfee, special procedures
A guest came for a procedure that involved placing
a drain. The guest was told by her doctor’s office
that home health care did not help with this service
and that she would have to do it herself. After talking with the guest, Kim determined that doing this
procedure at home with no assistance was not an
option for this guest and her family. Kim contacted
the product representative, who stated that home
health care most certainly could help this guest. Kim
spent the next hour and a half researching home
health companies in the guest’s county until she got
a response. The agency was happy to accept the
guest as a patient and even came to Dupont to meet
with her before she was discharged. Kim’s dedication
to this guest was inspiring, and her determination
to get this guest the care she needed was a great example of the Dupont Difference!!
Education
Theresa Herman, MD, administration
Nominated by Patti Wagner, case management
Dr. Herman was asked by case management to assist
with a customer service project. When approached
with the request, she embraced the idea of the service project 100%! The presentation of this project
was a very important piece and her smile and gentle
spirit has made this a great success so far. She has
also assisted us on a couple of complex cases and
has done this with her winning smile and ”can do”
attitude. Dr. Herman is the perfect image portraying
the Dupont Difference.
Courtesy H Image H Efficiency H Individuality H Education