ServiceMax Linx for ServicePower

SERVICEMAX LINX FOR SERVICEPOWER | DATASHEET
ServiceMax Linx
for ServicePower
Continuous workforce optimization as part of a complete
field service solution
Overview
In field service, getting the right technician to the right job at the right time with the right parts and information is critical. As part of
our end-to-end field service suite, ServiceMax offers a number of ways to automate the scheduling process for technicians and field
engineers – from manual to fully automatic and optimized. But if your business has thousands of field resources to schedule, the
complexity is enormous. That’s why we’ve teamed with ServicePower to combine the industry’s only “always on”, continuous workforce
optimization solution with our cloud-based, mobile field service suite.
ServiceMax Linx for ServicePower from ServiceMax is an automated scheduling, workforce optimization and dispatch solution, delivered
in the cloud as part of ServiceMax’s complete field service solution. Workforce optimization frees organizations from people-heavy,
manual dispatch processes and delivers an optimized schedule based on priorities you define. Utilizing ServicePower’s patented,
artificial intelligence-based algorithm to continuously optimize routes and intelligently schedule parts, ServiceMax Linx for ServicePower
ensures that that the dispatched technician is the right person for the job, with the skills and parts to get even a complex job done the
first time.
Did You Know?
ServicePower’s algorithm delivers proven scalability and
5,000 transactions
per minute across 40,000 field resources
performance, optimizing up to
SERVICEMAX LINX FOR SERVICEPOWER | DATASHEET
BENEFITS
• Increase first time fix rates by sending the right tech for the right job with the right parts
•Grow service revenue and profitability by completing more jobs per day
•Increase technician utilization rates with intelligent, “always on”, continuous optimization
•Improve customer satisfaction with properly skilled technicians, on time arrivals and quick resolution times
•Free dispatchers to focus only on exceptions; manage larger teams effectively with few or no dispatchers
•Increase technician utilization and reduce costs and overtime by optimizing for driving distances and fuel consumption
•Increase effectiveness throughout the service delivery chain, not just increased efficiency
FEATURES
•World-class optimization that is part of a complete field service suite
•Automates scheduled optimization, assigning each technician the optimum work orders to achieve service goals
•Utilizes a patented, artificial intelligence-based algorithm
•Continuously optimizes various types of jobs, including more complex jobs, preventive maintenance, multi-stage jobs that
require sequencing and other service level agreements (SLAs) that may span multiple time periods
•Offers optimized schedules BEFORE the appointment is booked
•Supports “drip-feed” scheduling, or the dynamic update of the “next job” for a technician as each job completes
•Intelligently schedules parts
•Ability to offer tighter appointment windows and a variety of customer preferences (am/pm, early/late, 1hr, 2hr)
•Designed with multiple industry verticals in mind to support many different optimization needs
•Proprietary “travel matrix” technology pre-calculates expected travel times to ensure schedule accuracy and meet customer
appointment windows
•Optimize the schedules of both employees and partner resources in a single system
•View optimized schedules on virtually any mobile device – tablets, smartphones, laptops – via our HTML5 interface
•Manages field employees or dedicated contractor resource ‘profiles’, including skills, shift patterns, administrative tasks,
vacation, languages, product certification, and flexible field resource territories
ServiceMax 1-800-756-4960 | www.servicemax.com | info@servicemax.com
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