Spring 2016

Presorted
First-Class Mail
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DuPont Community
Credit Union
P.O. Box 1365
Waynesboro, VA 22980
Product Spotlight:
MemberMatters
SPRING 2016
A Publication for Members of
DuPont Community Credit Union
Home Equity
Beginning a New
Chapter with DCCU
DCCU’s Home Equity financing is a smart way to use the equity
in your home to get the money you need for home remodels,
education costs, debt consolidation, and unexpected expenses.
Pat’s Story
Home Equity Line of Credit
A Home Equity Line of Credit (HELOC) is a revolving
line of credit. Benefits include:
Payments based on your balance
Potential tax savings (consult your tax advisor)
One of her biggest concerns about leaving her hometown was saying goodbye
to her tight-knit group of friends who had become her support system. “I
wondered how easily I would be able to make friends and get connected,”
Pat says. “Woodstock is a wonderfully welcoming place. I feel more a part of
this community now, than I did where I spent the majority of my life.”
Find us on Facebook:
facebook.com/mydccu
Holiday Closings
Memorial Day – Saturday, May 28 and
Monday, May 30
Independence Day – Saturday, July 2 and
Monday, July 4
Home Equity Loan
A Home Equity Loan is a fixed rate installment loan where
borrowers receive the full loan amount up front. Benefits include:
Board of Directors
Fixed rate for term
Everett J. Campbell, Jr., Chairman
Maurice Gresham, Vice Chairman
Leslie E. Ramsey, Treasurer
Lynn Wagner, Secretary
Timothy M. Simmons, Director
Daniel L. Bowman, Director
Michael Blinn, Director
Gerald B. Hershey, President/CEO
Potential tax savings (consult your tax advisor)
Supervisory Committee
Paid in monthly installments
Various loan terms available
Both home equity options have a lower interest rate than most
unsecured loans, such as credit cards or personal loans.
For more information about rates and terms, or to apply for
a HELOC or Home Equity Loan, visit any of our convenient
locations or apply online at mydccu.com.
Employee Spotlight
President’s Column
Chairman’s Report from Annual Meeting
New DCCU Location Coming to Central Staunton
Board of Directors Updates
Pat relocated to Woodstock, VA from Illinois after the passing of her mother. She
had fallen in love with the Shenandoah Valley years prior, after visiting her longtime friend who resides here. She most appreciates the mountains, picturesque
views, sprawling landscapes, and the quiet – a far cry from the congested
Chicago suburb where she spent the greater part of her years.
Competitive rates that adjust based on Prime
Easily transfer funds as needed using Online Banking
IN THIS ISSUE
Bruce F. Hamrick, Chairman
Ron L. Harlow, Secretary
Gene Walker, Member
Kenneth A. Hawkins, Jr., Associate Member
Governance Committee
Maurice Gresham, Director
Michael Blinn, Director
Mary Louise Leake, Member
Ron L. Harlow, Member
Federally insured by NCUA
Contact Us
Stop in to See Us
Call Us
Waynesboro
Lucy Lane
140 Lucy Lane
Riverside
200 East Broad Street
West Main
2200 West Main Street
140 Lucy Lane | Box 1365
Waynesboro, VA 22980
540.946.3200 | 800.245.8085
Monday – Friday 8am – 7pm
Saturday 9am – Noon
dccu@mydccu.com
mydccu.com
FAX 540.946.3212
ART – Audio Response Teller
540.946.3200 x1 | 800.245.8085 x1
Lost or Stolen
Debit/Credit Cards
866.820.5970
NMLS ID# 609369
nmlsconsumeraccess.org
Monday – Thursday 9am – 5:30pm
Friday 9am – 6pm
Saturday 9am – Noon (drive up only)
Fishersville
Windward Pointe ATM
47 Windward Drive
Stuarts Draft
2518 Stuarts Draft Highway
Craigsville
Craigsville ATM
139 West Craig Street
Lexington*
1130 North Lee Highway
Staunton
Community Way
105 Community Way
Terry Court
2201 North Augusta Street
West Staunton ATM
138 Parkersburg Turnpike
Verona
315 Lee Highway
Harrisonburg
Kaylor
47 West Kaylor Park Drive
Reservoir*
1925 Reservoir Street
South High*
1820 South High Street
Woodstock
1025 Woodstock Commons Drive
*Saturdays – ATM only
After purchasing a beautiful 100-year-old farmhouse, Pat knew she wanted
to make some significant upgrades, so she turned to her new circle of
friends for advice on which financial institution she should trust with
financing her home remodel. The overwhelming response was DCCU.
“Step by step, I am remodeling this house from top to bottom,” Pat says.
So far, she has remodeled her kitchen, rebuilt the porch, added a half
bath on the lower level, and enclosed the sun porch. “The revolving
nature of my home equity line of credit has allowed me to move from
project to project without a lot of headache,” she says. “I can easily
access the funds as my renovation progresses. As I pay down the loan,
I can re-borrow as needed for the next project.” Next in her plan is the
construction of a new master suite on the lower level. “I am confident
that these improvements will allow me to comfortably live in my home
for a long time and enjoy all that my new community has to offer,”
she says.
Pat appreciates how DCCU’s Woodstock team really knows the
community and makes an effort to get to know their members. “I
visit the branch often and they are always a tremendous help in
answering my questions and keeping things moving,” she says.
“They are a friendly group that treats me like an old friend when I
come in.” Although she left many friends in Illinois, Pat feels that this
was a good move for her. She has quickly become acclimated to
the Woodstock community, is enjoying the modern updates to her
home, and has made many friends, including her new DCCU family.
“These improvements
will allow me to
comfortably live in my
home for a long time.”
— Pat
Employee Spotlight
January 1, 2016 – March 31, 2016
Years of Service
30 Years – Shane Showker
20 Years – Cheyenne Bridge
20 Years – Heather May
15 Years – Sandy Griffin
Promotions
Denna Baraclough
Application Support Manager
Jodie Bishop
Human Resources Coordinator
Hannah Bower
Home Equity Specialist
Brieanna Coffey
Mortgage Representative
Mindy Mawyer
Mortgage Representative
Josh Trombley
Network Infrastructure Manager
Buck Windsor
Assistant Branch Manager, Woodstock
By the Numbers
February 2015
Assets$974,878,290
Savings$829,614,601
Loans$701,939,077
Members70,320
February 2016
Assets$1,029,379,643
Savings$880,942,375
Loans$776,508,351
Members77,320
Information current as of 03/2016 and is
subject to change.
Member Matters is a publication of
DuPont Community Credit Union, serving
the central Shenandoah Valley with 12
locations in Harrisonburg, Lexington,
Staunton, Stuarts Draft, Verona,
Waynesboro, and Woodstock.
Personal Service is
Our Focus
A message from DCCU’s President/CEO Gerald B. Hershey
One of the many ways DCCU differentiates
itself from other financial institutions is
our genuine commitment to offering
the membership our absolute best.
Our locations span from Lexington to
Woodstock, and each branch is unique,
but there is one unifying thread – personal
service. I wanted to take this opportunity
to share more about our business decision
to evolve our service model by transitioning
our branches to a layout that best supports
this service commitment.
Layout
To date, half of our locations showcase our
new branch layout. These include all three
Harrisonburg locations, along with Verona,
Stuarts Draft, and Lexington. The open
layout in these branches is welcoming –
from a staff member greeting you as you
enter, to coffee and bottled water while you
wait. The teller line barriers have also been
removed, allowing our members to meet
with their Member Advisor and conveniently
discuss their account needs side-by-side in
an engaging, collaborative way. We believe
that this environment affords our members
a better, more dynamic service experience.
Security
Your account security continues to be
a top priority. While the service islands
are different from the traditional teller line
format, rest assured that your information
is safe. Our monitors are equipped with
security screens that prevent others from
viewing your account information as they
move about in the branch. In addition, the
service islands provide more than double
the distance between members when
compared to the traditional teller lines.
Each service island is also equipped with
a divider between the two stations for
additional privacy and security while you
transact your business.
Staff Development
In the same way that we are committed
to enhancing our service through
improvements to our facilities, we are
highly committed to our staff – our most
important asset. Transitioning to this
banking model provides our employees
with more opportunities to grow
professionally because they are trained
to handle a variety of transactions – from
basic to complex. Our employees embrace
our service philosophy and strive to make
each member interaction a positive one.
For the sake of improving the financial
health of our community, we remain
focused on meeting the evolving needs of
our members through personal service and
are committed to this approach. We will
continue to use sound judgment and be
good stewards of credit union resources
as we invest in our staff and our facilities
so that all DCCU locations are optimized
for personalized member-focused service.
Thank you for choosing DCCU to be your
trusted financial partner and for your
continued support of our cooperative.
2016 Board of Directors News & Updates
Congratulations to incumbents Daniel L.
Bowman and Leslie E. Ramsey on their
re-election to the DCCU Board of Directors.
Both volunteers will serve as a director for
a three-year term. Michael P. Blinn was
also elected to the Board and will serve as
a director for a three-year term.
DCCU Announces
Plans for New Central
Staunton Location
This Spring, DuPont Community Credit Union will break
ground on a new, 4,450-square-foot location in downtown
Staunton.
The new facility will be located on the corner of Augusta and
Pump Streets, across from the Staunton Fire Station, and is
expected to open in early 2017. The Central Staunton Member
Center will replace DCCU’s Terry Court branch located on
North Augusta Street.
Artist’s Rendering
“This new location reflects DCCU’s ongoing commitment
to meeting the needs of our members,” said Steve Elkins,
DCCU’s Executive Vice President and Chief Operating
Officer. “We are looking forward to expanding our financial
cooperative to downtown Staunton.”
2015 Chairman’s Report
DCCU’s Annual Meeting was held on Tuesday, March 22, 2016 and Board
Chairman Everett Campbell, Jr. presented the following reflection of 2015:
DuPont Community Credit Union (DCCU) experienced another positive year in
2015. We enhanced several products, expanded our service to new areas, and
increased our investment in the community.
Highlights from 2015 include:
• Thanks to our continued mortgage focus, we originated
$106 million in real estate lending in 2015. DCCU remains
committed to becoming the premier real estate lender in
the Shenandoah Valley.
• Additionally, we originated $72.8 million in auto, credit
card and home equity loans, and $15.2 million in member
business loans.
• In 2015, DCCU opened two new branches – our South
High Street Member Center in Harrisonburg opened
in July, marking our third Harrisonburg location, and
our Lexington Member Center opened in November.
In addition, we installed a full-service walk-up ATM
in Craigsville in August, and the transformation of
our Stuarts Draft Member Center was completed in
December.
• DCCU launched several important product
enhancements. Additional Checking features were added
including: ATM fee refunds, overdraft forgiveness, and
new dashboards to track rewards. We also launched a
redesigned Mobile App, introduced Apple PayTM, and
upgraded our CURewards® program to now include more
•
•
•
•
Everett J.
Campbell, Jr.
Chairman of the Board
flexible options when it comes to travel and the option to
redeem points for merchant gift cards or a donation to a
local charity.
DCCU hired its first Community Development Director
who will support the credit union’s mission of improving
the financial well-being of the communities we serve by
developing educational and financial programs that will
benefit our members and the community at large.
DCCU’s Shred Days program received statewide
recognition from the Virginia Credit Union League. DCCU
earned a first place Dora Maxwell Social Responsibility
Community Service Award, which is given to a credit
union for its social responsibility projects within the
community.
Each year, DCCU employees select a corporate charity
to support. In 2015, DCCU donated over $10,000, which
benefited CASA for Children and Response, Inc.
Employees also raised over $23,700 to benefit the United
Way organizations of Greater Augusta, Harrisonburg and
Rockingham County, the Northern Shenandoah Valley,
and Rockbridge County.
These highlights reflect DCCU’s focus on putting our members first, providing quality service, and helping our community. We
are excited about 2016 and the many years ahead. On behalf of the Board of Directors and the staff of DuPont Community
Credit Union, thank you for your membership and for your continued support of our financial cooperative.
Apple Pay is a trademark of Apple Inc.
Getting the Most From Your
Social Security Benefits
A Free Workshop
Join DuPont Community Credit Union and Member Investment Services
for a free workshop on understanding social security benefits.
May 17‌ | 6 – 7
‌ pm
Stuarts Draft Office & Lexington Office
May 18‌ | 12 – ‌1pm
Lucy Lane Office, Waynesboro
May 18‌ | 6 – 7pm
Community Way Office, Staunton & Kaylor Drive Office, Harrisonburg
May 19‌ | 6 –7pm
Lucy Lane Office, Waynesboro & Woodstock Office
This workshop is open to the public, seating is limited. Visit
mydccu.com to learn more, email MISdccu@lpl.com or call 540.946.3200
to register today.
The investment products sold through LPL Financial are not
insured DuPont Community Credit Union deposits
Not NCUA Insured
Not Credit Union Guaranteed
May Lose Value
Securities offered through LPL Financial, member FINRA/SIPC. Insurance products offered
through LPL Financial or its licensed affiliates. DuPont Community Credit Union and Member
Investment Services are not registered broker/dealers and are not affiliated with LPL Financial.