From relationships to partnerships

Transcription

International customer journal
FRAME AGREEMENTS
CONTRACTUAL MODELS
Swissport’s recent signing of major
new collaboration frameworks with
Swiss WorldCargo and Air France
highlight the growing trend of local
ground handling agreements being
replaced by longer-term contractual
models.
d
e
d
ar
aw
t
s
Ju
Swissport International Ltd., Issue 15, July 2005
dH
oun
l Gr
ba
Glo
a
omp
gC
lin
and
4–5
CHECKING IN
PA S S E N G E R P O W E R
Like the wider air transport industry itself, Swissport is using technology to
improve the passenger experience.
Swissreporter provides an update on
these important developments.
8 –11
CARE CONCEPT
C R I S I S P R E PA R AT I O N
Aware of its inherent exposure to
emergency situations, Swissport has
developed a new Corporate Crisis
Management Policy to be implemented at all stations worldwide.
17
INTERVIEW
RAM MENEN
Ram Menen, Senior Vice President
Cargo at Emirates Airlines, has spearheaded not only his own carrier’s
rapid development, but also championed the wider role of air cargo.
18 –19
From relationships
to partnerships
The ground handling sector and its
airline customers agree: value for
money and top service quality are
two key ingredients in the success
of any business. But just as crucial
in many respects is effective customer relationship management,
or CRM. Of course, this is nothing
new to Swissport, but it is currently being intensified in some very
interesting ways.
Ask airline procurement officers
how they choose their ground handling provider and they will not
search long for the answers: price,
performance, quality, service range,
innovation, transparency, flexibility
and, maybe, simplified processes and
hassle-free accounting. Voilà.
The fact that effective relationship
management and its various components, such as reliability, credibility and
continuity, are equally vital to a partnership’s success is often overlooked.
Yet good relations are as essential
as ever. The short-term opportunist approach may reap some quick
rewards, but it will never provide a
relationship with the kind of confidence and trust that can be so beneficial over the longer term.
Jointly evaluating, analysing, developing and implementing may sound
like more work. But both sides tend
to agree that, in the longer term, it is
a far more satisfactory approach and
a far more productive one, too. And
this is exactly what Swissport aims to
intensify in future, so further developing the dialogue with its airline
customers.
made solutions”, a programme that is
designed to address its airline customers’ needs more individually, comprehensively and flexibly than ever.
Whether it is a total outsourcing
approach à la SWISS, a frame agreement such as with Air France or Swiss
WorldCargo, a network deal as per
KLM or a regional package of the
GOL kind, Swissport will be placing
a clear and consistent emphasis on
dialogue.
This means we will be listening,
understanding and accommodating
to turn a business relationship into
a genuine partnership that offers
maximum value to both parties
involved.
We look forward to talking with you.
To do so, Swissport’s sales organisation has created “myport – tailor
Stephan Beerli
ar
e Ye
f th
ny o
A thank-you message from Swissport to:
Abaeté - Linhas Aéreas + Absa
- Aerolinhas Brasileiras S/A +
Aces + ACM Aviation Inc. +
Ada Air + ADC Airways + Adria
Airways + Adriyatik Tasimacilik Dis Tic. Ltd. + Aegean Airlines S.A. + Aegean Aviation + Aer Lingus + Aero Charter + Aero Condor S.A. + Aero Continente S.A. + Aero
Flight + Aero Lloyd + Aero Zambia + Aerocaribbean + Aeroceltic + Aerocharter de Mexico, S.A. de C.V. + Aeroflot + Aerogaviota + Aerolineas Argentinas + Aeromar
Airlines + Aeromexico + Aeromexpress + Aeropostal + Aeroservice + Aerosur + Aerosvit Airlines + Africa West + African Aviation + Afriqiyah Airways + African
International Airways + Air 2000 LTD + Air Ailes + Air Alfa + Air Algerie + Air Alps Aviation + Air Asia + Air Astana + Air Atlanta Icelandic + Air Austral + Air Baltic
Cooperation + Air Berlin + Air Bosna + Air Cairo + Air Canada + Air Cargo Inc. + Air Cargo Trader + Air Charter AG + Air China + Eurasia Air Cargo Ltd. + Air China Intl +
Air Company Domodedovo + Air Direct + Air Dolomiti SpA - L.A.R.E. + Air Europa + Air France + Air Gabon + Air Holland + Air India + Air Italy SpA + Air Jamaica + Air
Jet + Air Lithuania + Air Littoral + Air Luxor + Air Macau + Air Madrid + Air Madagascar + Air Malta Ltd. + Air Malawi Ltd + Air Mauritius + Air Méditerranée + Air Miles +
Air Moldova + Air Nauru + Air New Zealand Limited + Air Niugini + Air Nostrum + Air One + Air Pacific + Air Plus Comet + Air Routing + Air Security + Air Seychelles +
Air Sofia + Air Srpska + Air Tahiti Nui + Air Tanzania + Air Transat + Air Ukraine + Air Zimbabwe + Airborne Express + AirBridgeCargo + Aircargo Logistics International
+ Airlinair + AirMar Transportes Internacionales + Airtours International Airways + AirTran + Alaska Airlines + Albanian Airlines + Alitalia + All Nippon Airways + Alliance
Air + Alloy Aircraft Company Ltd + ALM Antillean Airlines + Aloha Airlines + Alpi Eagles, SpA + America West + American Airlines + American Trans Air, Inc. + Amerijet
International Inc. + Amiri Flight + Anatolia + Anglo American + Antares Airtransport + Antinea Airlines + Arab Air Carrier Organization + ARAVCO Ltd + Ariana Afghan
Airlines + Arina Airlines Ltd. + Arkia Israeli Airlines Ltd + Armenian Airlines + Arrow Air + ASB Air Ltd. + Asiana Airlines + ASM + Astra Associated Services + Astraeus
Ltd + Astral Aviation Ltd. + ATA + ATCL + Atlantic Air System + Atlantic Pacific Airline Associates Inc. + Atlas Air, Inc. + Augsburg Airways GmbH + Aurigny Air Services
+ Australian Airlines + Austrian Airlines + Astral Aviation + AVANTI AIR GmbH & Co. KG + Avensa + Aviacsa + Avianca Airlines + Aviogenex + Avioimpex + AvMax Group
Inc + Axis Airways + Azzurra Air + Bannert Air GmbH + Baron Air Cargo + Baseops International Inc. + BASF Leasing AG + Bax Global + Belair + Belavia- Belarussian
Airlines + Biman Bangladesh Airlines + Birgma Sweden AB + B-Jet SA + Blue Panorama Airlines + Blue Wings AG + Blue1 + BonairExel + Bombardier Aerospace Corp.
+ Bosphorus European Airways + BP America + BRA Transportes Aéreos + Braathens, AS + BRA-Brasil Rodo Aereo + Brinks Global Inc. + Brit'Air + Britannia Airways
AB + British Airways + British Mediterranean Airways + British Midland + Bulgaria Air + Burlington Air Express, Inc. + Buzz + BWIA + C.A.I Cargo Airlines + Cameroon
Airlines + Canadian Airlines Int'L Ltd + Cape Air + Capitol International + Cargo Airlines Ltd + Cargologic + Cargolux + Carpatair + Casino Express + Casio Air Tours +
Cathay Pacific Airways Ltd. + Catran AG + Challenge Air + Channel Express + Chapman Freeborn Airmarketing Ltd + China Airlines + China Cargo Airlines + China
Eastern Airlines + China Southern Airlines + Cielos Airlines Luxembourg + Cielos del Peru + Ciernes Overseas Inc + Cigna Corp. + Cimber Air + Cirrus Airlines + City Air
+ Clasquin + Club Airways + CNA International + Comfort Air GmbH + Compagnie Aerienne Corse Mediterranée + Condor Flugdienst + Congo Airlines + Consultores
Maca, S.A. de C.V. + Continental Airlines + Continental Micronesia Inc + COPA + Corsair + Coyne Airways + Cresta Tours + Croatia Airlines + Cronus Airlines +
CrossRacer/SAA Cargo + CSA - Czech Airlines + Cubana de Aviacion + Cukurova Aviation + Cyprus Airways + Daallo Airlines + Daher International + DaimlerChrysler
Aviation GmbH + DAS Air Ltd. + Delta Air Lines + Demavia + Denim Air + dba + DHL + Dinar Lineas Aéreas, S.A. + Dniproavia + Dragonair + Dubai Air Wing + Dublin
Airport + Duo Airways LTD + Dutch Caribbean Airline + DutchBird + Eagle Air Ltd + East African Air + easyJet + Edelweiss Air AG + Egypt Air + EL AL Israel Airlines +
Electra Airlines + Emery Worldwide Airlines, Inc + Emirates + Enkor + Envirotainer Services + Eritrean Airlines + Estonia Air + Ethiopian Airlines + ETIHAD Airways +
Euralair + EuroAir + Eurocypria Airlines Ltd. + Eurofly + Eurojet Airline SAS + Europe Airpost + Europe Continental Airways S.A + European Air Express (E.A.E) +
European Aircharter Ltd + European Air Transport + Eurowings + EVA Airways + Evergreen International Airlines, Inc + Excellent Air Int'l BV + Exel Aviation Group +
Expeditors Canada Inc. + FAI Airservice AG + Falcon Air Express, Inc + Federal Express + Fine Air + Finnair + First Choice Airways Limited + Fischer Air + Flight
Management Corporation + flightserve.com + FLY S.A. - Linhas Aéreas + Flyair + Flybaboo SA + Flybe + FLYTRANS + Frans Maas + Freebird Airlines + Frontier + Futura
International Airways + G-5 Executive AG + Gandalf Airlines + Garuda Indonesia + GB Airways Ltd. + Gemini Air Cargo, Inc. + Géodis Overseas + Geologistics + Germania
+ Germanwings + Ghana Airways + Girjet + Global Jet Concept SA + Globe Air Cargo System + GO Fly Ltd. + GOL Linhas Aéreas + Gold Air + Golde Jet + Goldeck-Flug
GmbH + Gözen Air Services + Graff Aviation Ltd + Grupo TACA + Gulf Air + Hadid + Hahn Air Lines GmbH + Hapag Lloyd + Hawaiian Air + Heli Air Services + Helios
Airways Ltd + Hellas Jet S.A. + Helvetic Airways + Hemus Air + Hola Airlines + Horizon + Hydro Air + IACA + Iberia + Iberworld Airlines S.A. + ICC Air Cargo Canada +
Icelandair + Imair Airlines + Indian Airlines Ltd + Intensive Air, (Pty) Ltd + Inter Air + Inter Airlines + International JetClub Limited + InterSky Luftfahrt Gmbh + Ion Tiriac
Air + Iran Air + J C Bamford (Excavators) Ltd + Japan Airlines International + JAT Jugoslav Airlines + Jet 2000 Business Jets + Jet Aviation Handling AG + Jet Flite OY
+ Jet Link + Jetalliance Flugbetriebs AG + Jetclub AG + Kalitta Air + Kalitta Air LLC + Kales Airline Services GmbH + Kangra Aviation + Kenya Airways + Kibris Türk Hava
Yollari + KLM - Royal Dutch Airlines + KLM Cityhopper B.V. + KLM UK + Korean Air + Kras Air + KTHY - Kibris Türk Hava Yollari + Kuehne & Nagel + Kuwait Airways +
Kuzu Air + Kyrghyzstan Airlines + Lacsa + LAM - Linhas Aéreas de Moçambique + Lan Chile + Lapa + Leisure Cargo GmbH + Liat + Libyan Arab Airlines + Lineas Aereas
Allegro, S.A. De C.V. + Lions Air AG + Lithuanian Airlines + Lloyd Aereo Boliviano + Loganair + LOGFRET + Logimpex + LOT - Polish Airlines + LTU + Lufhansa + Luxair
+ Macedonian Airlines + Maersk Air A/S + Malaysia Airlines + Malev - Hungarian Airlines + Malmö Aviation + Martinair Cargo + Martinair Holland + MAS Air Cargo +
MAT Macedonian Airlines + Maxjet + MEA Middle East Airlines Air Liban + Meridiana Airways + Mesaba Aviation + Metropolis + Mexicana + Mexico Global Airlines +
Miami Air + Middle East Airlines + MK Airlines Ltd + MNG Cargo Airlines + Moldavian Airlines + Monarch Airlines + Montenegro Airlines + Morgan Stanley + Morro
Vermelho Taxi Aereo + MP Cargo + Mytravel Airways A/S + National Airlines, Inc. + Nationwide Air + NetJets + Nippon Cargo + Nomad Aviation (Pty) Ltd + Nordic Airlink
AB + North American Airlines, Inc. + North Flying A/S + Northwest Airlines + Nouvelair Tunisie + Nouvelle Air Ivoire + Novair + Ocean Airlines + Oceanair Linhas Aéreas
Ltda + Öger Turk Tur + Olympic Airlines + Oman Air + Omni Air International + Omskavia Airlines + Onur Air + Pakistan International Airlines + Palestinian Airlines + PBair
+ Pegasus + Penta Transportes Aéreos + PGA Portugalia Airlines + Philippine Airlines + Phuket Air + Polar Air Cargo + Precision Air + Privat Air SA + PSA Airlines, Inc +
Pulkovo Aviation + Qantas Airways Ltd + Qatar Airways + Rabbit Air Ltd. + RampSnake A/S + RAS Flug + Rega/Swiss Air Ambulance + Regional Air + Régional,
Compagnie Aérienne Européenne + Regional-Air-Express + Romavia + Roussel International + Royal Air Force + Royal Air Maroc + Royal Brunei Airlines + Royal Jet
Group + Royal Jordanian + Royal Wings + Ryanair + SA Alliance Air + Saga Airlines + Samara Airlines + Saratov Airlines + Sata Internacional + Saudi Arabian Airlines +
Scandinavian Airlines System + Schreiner Airways + Shadong Airlines + Servair + Siberia Airlines + Sierra National Airlines + Sigair Ltd + Singapore Airlines +
SKY Airlines + SkyEurope Airlines a.s. + Skymaster + Skyservice Airlines + Skywest Airlines + SN Brussels Airlines + Snowflake SAS + SNTC + Sony Europe GmbH +
South African Airways + Southeast Airlines + Southern Air, Inc + Southwest Airlines + Spanair S.A. + SR Technics Switzerland + SriLankan Airlines + Star Airlines +
Sterling European + Styrian Airways AG + Sudan Airways + Sun Country Airlines + Sun-Air of Scandinavia A/S + SunExpress + Sunworld International Airlines, Inc. +
SweFly + Surinam Airways + Swiss Eagle Ltd + Swiss International Air Lines + Syrian Arab Airlines + Syrianair + Taag + TACA International Airlines SA + Taino Airlines
S.A. + Tajikistan Airlines + TAM Lineas Aéreas S.A. + Tampa Airlines + Tanzanian Airways + TAP - Air Portugal + Tarom + Taunus Air + TCI + Thai Airways International +
The Air Group, Inc. + Thomas Cook Airlines + THY (Turkish Airlines) + TMA of Lebanon + TNT + TRAFICTIR + Trans Mediterranean Airways + Trans World Airlines +
TransAer + Transair International + Transavia Airlines C.V. + Transbrasil Linhas Aereas + Transcap + Transjet Airways + Transportes Aereos de Cabo Verde + Tunisair
+ Turkish Airlines + Turkmenistan Airlines + TwinJet Aircraft + Tyrolean Airways + Tyrolean Jet Services + US Airways + Ukraine International Airlines + Union Transport
of Canada Ltd. + United Airlines + United Arabian Airlines + United Nations + United Parcel Services + Universal Aviation (UK) Ltd. + Ural Airlines + US Airways +
Uzbekistan Airways + VARIG + Via Brasil + Vietnam Airlines + Viking Airlines + VIP Aviation + Virgin Atlantic + Virgin Express + VLM Airlines + Vlaamse
Luchtvaartmaatschapij + Volare Airlines + Volga-Dnepr Airlines + Vulcan +
Westjet Airlines Ltd. + Windjet + WIZZ Air Hungary Limited + World Airways
+ World Focus Airlines + Yemenia + Yes Aéreas Charter + ZanAir + Zoom
You made it happen again.
So did 21,000 hearts & minds.
Swissport was named
Global Ground Handling Company of the Year
five times in a row by the ITM.
We’re flattered that the Institute of Transport Management awarded us the
title “Global Ground Handling Company of the Year” for the fifth time
in a row. And because the accreditation is based on real-world surveys,
we know that we owe this commendation to all the airlines we have the
privilege of serving. We thank you all for making it happen again.
At the same time, we owe this award to the over 21,000 women and
men who constitute the global Swissport family. At 174 airports in 40
countries around the world, it is their loyalty, dedication, and commitment
that makes us strong, innovative, and competitive. We thank you all for
making it happen again, too.
Swissport International Ltd.
Ground Handling Services, Cargo Services, Maintenance Services, Fueling Services,
Executive Aviation Services, Security Services, ULD Services
www.swissport.com
FROM THE TOP
Making it happen
Consolidation in the airline sector –
or, more precisely, the impact this will
have on our industry – has come in
for increasing discussion over recent
months. The trend has proved to be
far more than a passing fad: it is actually happening, and is here to stay. Air
France/KLM and Lufthansa/SWISS
are just the beginning. More mergers
are sure to follow.
Our industry is also seeing major shifts
in the ground handling business. The
local, individual and even personal
contact-based deals of a few years ago
are increasingly being superseded by
regional and even system-wide ground
handling packages. Having gained
our own initial experience of such
arrangements – with GOL in Brazil,
United Cargo in the US, KLM worldwide and SWISS’s total outsourcing,
among others – we are delighted that
Air France and Swiss WorldCargo
have now also decided to cooperate
closer with us through a global frame
agreement. Both are convinced that
their handling needs can be met more
cost-effectively, but to the same high
standard, by entrusting these activities to Swissport’s care.
Air France and Swiss WorldCargo’s
decision not only confirms to us that
we are on the right strategic track. It
is also a tribute to the professionalism and performance of the Swissport crew, which was able to offer a
ground services solution tailored specifically to our customers’ particular
wishes and needs. And we are greatly
looking forward to assuming these
responsibilities, secure in the knowledge that the partnership we plan
will not only reap financial rewards;
it will also offer substantial strategic
and operational benefits to both carrier and handler in the longer term.
‘Making it happen’ – putting ideas
into action – has been one of our
prime concerns in further simplifying
our check-in procedures, too. By concluding our global agreement with
SITA (see pages 10 – 11), we can now
not only develop a new and highly
compatible generation of self-service
devices, but also put them into effective day-to-day operation. And that,
in turn, means we can better meet
passengers’ growing check-in needs
(in terms of the speed and the simplicity they desire) and, at the same
time, further lower the cost of these
services to the airlines they fly with.
Swissport will continue to make the
most of the latest technologies and
seek further innovative solutions for
the benefit of its airline customers.
We thank all our business partners
for the collaboration enjoyed with
them to date – and we look forward
to continuing to work with you all
to help shape and refine tomorrow’s
ground handling world.
Let’s make it happen!
JOSEPH IN ALBON
President and CEO
Swissport International Ltd
MARKET
Swissport heads for
Winged City
Swissport’s presence in Asia
stepped up another gear in May
with the acquisition of a major
shareholding in the GlobeGround
Korea handling operation at Seoul’s
Incheon International Airport.
First came Manila, then Singapore
and now Seoul’s Incheon International Airport. Swissport’s intention to extend its network to major
gateways across Asia is no idle boast.
With the acquisition of the GlobeGround Korea operation from its
former shareholders, Swissport has
entered its third major airport in the
region, and its first in northeast Asia.
The company, now known as Swissport Korea, will employ around 160
personnel and offer a full range of
tailored ground handling services
from 1 July. This includes the bringing on stream of a new 6,600-squaremetre cargo terminal.
A fascinating country, Korea mixes
the ancient with the ultra-modern and
photo: KAL
currently enjoys one of the world’s
fastest growing economies. It is also
determined to become a focal point
for commerce in northeast Asia.
Similarly, since first opening in 2001,
Seoul Incheon – dubbed the Winged
City – has stamped its mark on the
region. In 2004, the airport handled
24 million passengers, 2.5 million
tones of cargo and 150,000 flights.
The operation acquired by Swissport
covers around 2,000 flights per year
and includes the business of premier carriers such as Lufthansa and
Cathay Pacific. Swissport will now
operate as one of three ground handlers at the airport.
According to JW Kim, CEO, Swissport Korea, the challenge now is to
offer carriers outstanding service reliability at all Swissport destinations.
“International airlines are keen to
see ground handling partners extend
their services to as many of their destinations as possible,” he says. “We
offer a single focused entity, with one
clear voice and commitment to provide the best quality of service.”
The acquisition also makes sound
business sense for the Swissport
Group as it looks to further develop
its presence in rapidly developing
Asian markets.
Dr. Ludwig Bertsch
CONTACT
JB Lee, General Manager
Swissport Korea Ltd.
2068 Passenger Terminal
Incheon International Airport
2851 Woonseo-dong, Jung-gu
Incheon, 400-340 Korea
Phone: +82 32 743 25 33
Fax:
+82 32 743 25 21
jb.lee@swissport.com
The Swissport customer journal ■ July 2005 – Swissreporter 3
FRAME AGREEMENTS
Deepening the relationship
Swissport has intensified its collaboration with Swiss WorldCargo following the signing of
a global partnership agreement
that extends the relationship to
25 stations and 200,000 tonnes
of cargo per year.
Dr Ludwig Bertsch and Oliver Evans
The new five-year agreement between Swissport and Swiss WorldCargo is a hugely important step for
both organisations. It also offers clear
evidence of the direction in which
collaborations between airlines and
their ground handlers are now developing. It is a trend that sees local
agreements being replaced by closer
and more extensive partnerships and
longer-term contractual models.
In this respect, the new global frame
agreement between Swissport and
Swiss WorldCargo sets a further
benchmark for the rapidly evolving
aviation sector. And it is an accord
that is expected to extend to additional Swiss WorldCargo destinations
at a later stage.
What are the key success factors for
obtaining a perfect ground handling
service?
Clear definition of quality standards
– and strict, reliable adherence to
them – plus lean production and cost
efficiency. Also, striving to surprise
the airline and its customer with
excellence of service as loyalty and
future support depend on each and
every shipment.
Why did you select Swissport as your
preferred partner on the ground?
There are many reasons: Swissport’s
global and growing network; the
use of global systems and standards;
strong global ties and centralised
“Purchasing is becoming much
more professional and
sophisticated in all industries.”
Oliver Evans
Swissreporter spoke with Oliver
Evans, Chief Cargo Officer at Swiss
WorldCargo, to learn more.
Swissreporter: What is the most challenging task currently facing Swiss
WorldCargo?
Oliver Evans: Swiss WorldCargo
(SWC) currently enjoys load factors
close to 90% and yields that are the
envy of our competitors. Our challenge is to improve results further
against the background of a difficult
economic environment. We can only
do this through close cooperation
between sales, revenue management,
product development and all suppliers, including ground handlers.
4 Swissreporter – The Swissport customer journal ■ July 2005
account management; plus good
local execution and attention to
detail. Our traditional relationship
also means that Swissport has a good
knowledge of SWC standards and
requirements.
And then there are the substantial
cost and efficiency savings; trans-
parency of key drivers and acceptance of benchmarking; commitment
to future efficiency gains; plus, of
course, a mutual respect and understanding.
Is this new purchasing model just an
isolated event, or does it represent
the future for the industry?
Purchasing is becoming much more
professional and sophisticated in all
industries. This may be one of the first
examples of this type of agreement in
our industry, but its advantages are
obvious and others will undoubtedly
follow.
Could you also imagine moving one
step further by outsourcing or subcontracting certain services?
SWC has already outsourced many
functions and is today essentially a
sales and marketing organisation.
Sales is very much a core competence and we envisage keeping this
in our own hands to maintain our
competitive edge. However, we have
been and remain open to any suggestions for further improvement of our
business results.
Stephan Beerli
stephan.beerli@swissport.com
ABOUT SWISS WORLDCARGO
■
■
■
Swiss WorldCargo is the cargo division of Swiss International
Air Lines
The carrier’s global network covers 150 destinations in more than
80 countries
Swiss WorldCargo’s range of airfreight products and services creates
added value for customers and contributes significantly to the carrier’s
bottom line.
FRAME AGREEMENTS
Air France joins the club
Following the extended collaboration with Swiss WorldCargo,
Swissport has also concluded a
four-year ground handling agreement with Air France. Initially, the
deal covers 11 airports, but will
be extended to further destinations in the future.
And so the trend continues. Following hard on the heels of the arrangement with Swiss WorldCargo – not
to mention earlier collaborations
with SWISS and KLM signed in
2004 – Swissport has also announced
a new global frame agreement with
another industry heavyweight: Air
France.
Swissport has successfully created
closer ties with an important customer while also enhancing its productivity at various airports and the
prospect of securing long-term revenue flows.
But why has Air France gone down
this route? Swissreporter put the
same questions to the airline’s Head
of Purchasing, Denis Hasdenteufel.
Swissreporter: What is the most
challenging task currently facing
Air France?
First of all, the exact evaluation of
the needs is fundamental. Further
on, we focus more on the targets and
results to be achieved and less on
how the provider is doing it technically. It is important for us that a
provider meets our expectations and
quality standards and does so in an
innovative way, for instance through
the development of e-services. We
must never forget that the passenger
partner in the global ground handling business – and one with good
future perspectives.
Is this new purchasing model just an
isolated event, or does it represent
the future for the industry?
It is a new approach, but certainly not
the only successful one. We already
have such collaboration models in
“It is important for us that a provider
meets our expectations…
and does so in an innovative way.“
Denis Hasdenteufel
has the final say and expects a certain
consistency globally. This is why we
believe that a global company has an
advantage here.
Another key success factor is the
implementation of short and/or
medium-term contracts as it allows
the provider to plan investments
over a certain period of time.
Why did you select Swissport as your
preferred partner on the ground?
Denis Hasdenteufel: One of the most
important tasks in the ground handling business is to align our efforts
with that of KLM, including selecting the same providers with the same
SLAs and pricing conditions.
The new global frame agreement
means that Swissport has become a
preferred partner, but not the only
one. This agreement has been made
possible by the joint and common
efforts with KLM and the positive
experience that KLM has already
had with Swissport.
What are the key success factors for
obtaining a perfect ground handling
service?
It is also a good opportunity to make
use of an international network with
a stable, well-known and reliable
place elsewhere, but it is difficult to
sign such an agreement with more
than two players at the same time. In
future, perhaps members of an alliance group will come closer together
by selecting one preferred ground
handling partner, but in this context
one thing is for sure: we would still
need more competition at certain
airports and more partnerships on a
global level.
Denis
Hasdenteufel
France, I’m thinking about ticketing,
plus station and lounge management.
In this domain, we still can learn and
realise a lot with our partner KLM.
But insourcing also remains a possibility in our industry. We can only
think about outsourcing and other
forms of subcontracting if we can
really count on the standards and
quality of a ground handler in line
with our overall image and reputation. I believe that Swissport is able,
and has the capacity and structure,
to tackle such demanding requirements.
Stephan Beerli
stephan.beerli@swissreporter.com
Could you also imagine moving one
step further by outsourcing or subcontracting certain services?
Certain services can be subcontracted or outsourced. In the case of Air
ABOUT AIR FRANCE
■
■
■
Air France is a subsidiary of the Air France-KLM Group –
the world’s leading airline group by turnover
Air France’s fleet of more than 370 aircraft operates 1,800 flights
per day to 200 destinations in 88 countries
Air France is a founder member of the SkyTeam Alliance.
NETWORK
Greek treat for Swissport
Swissport now has a presence at
the top five airports in Greece following a successful bid in an international tender by franchise partner Swissport Hellas Sud for new
handling licences on the islands of
Rhodes and Corfu.
Historically, the provision of ground
handling services at all Greek island
airports – Heraklion in Crete excepted – has been the sole preserve of the
national carrier, Olympic Airways.
However, scheduled and charter carriers alike have been highly critical
of such a handling monopoly. In particular, they have long complained
about charges that are among the
most expensive in Europe, but with
service standards that fall way short
of expectations.
There have been talks about opening up the handling market on the
islands for several years, but with
no end result. That is, until recently.
In April, the Greek Civil Aviation
Authority announced that Swissport
Hellas Sud had been successful in its
“These two important island airports
will give us an even stronger presence in Greece,” comments Ioannis
Grylos, Vice Chairman of the Board,
“These two important island
airports will give us an even stronger
presence in Greece.”
Ioannis Grylos
bid for full ground handling licences
at the airports of Rhodes and Corfu
– two of the most beautiful and popular Greek islands for tourism. The
announcement is not only a major
breakthrough for Swissport, but also
for the wider ground handling industry.
The addition of handling operations
at Rhodes and Corfu join Swissport’s
existing stations at Athens, Thessaloniki and Heraklion – between them
the top five airports in the country.
Swissport Hellas Sud. “It should help
us further increase our share of the
Greek ground handling market.”
But what kind of airports are the
new additions? Both are dominated
by tourism related travel. Rhodes
Airport is served by 70 airlines and
handles more than three million passengers and 30,000 flights per year.
Corfu, meanwhile, sees service from
60 airlines, which account for 13,000
flights per year and around two million passengers.
Both operations commenced in midMay, including executive aviation
handling services. As such, the last
few weeks have been a whirlwind
of preparatory work, including staff
recruitment and training and equipment order and delivery.
In addition, close contacts have been
established with key charter carriers to ensure that a variety of handling agreements are concluded in
good time for the busy summer season. Some of the clients that will be
served on the two islands this summer include Thomas Cook (UK and
Belgium), Condor, LTU, Eurocypria
and Viking.
These airlines join a long list of prestigious charter and scheduled carriers that already recognise Swissport’s
quality and reliability in the Greek
market.
And the omens for 2005 traffic are
good, with an estimated 30,000 flights
plus for Rhodes and more than 15,000
flights expected for Corfu. This translates to more than 5.2 million passengers across the two islands – a minimum growth of 15%.
Although these figures are healthy, a
recent statement by the Greek Tourism Development Minister, Dimitris
Avramopoulos, suggests that 2005
will be a year of stabilisation and
rebound for Greek tourism. As such,
even more sizeable improvement is
expected for 2006 and 2007 when the
results of the current policy and promotion campaign become tangible.
For instance, Greece has invested
more than €60 million in its overseas
tourism promotion during the last 12
months.
The Swissport family welcomes its
new members and celebrates this
piece of genuine ground handling
history. Everything is now in place
for a successful and exciting startup at both Rhodes and Corfu – two
island airports where Swissport is
committed to carrying on the good
work and strong reputation already
forged elsewhere in Greece.
Georges Peter
CONTACT
Corfu (left) and Rhodes are two of the most popular Greek islands for tourism (photos: ANA / GNTO)
Georges Peter
General Manager,
Swissport Hellas Sud
Phone +30 281 0336 970
Mobile +30 694 7949 269
georges.peter@swissport.com
TECHNOLOGY
CargoSpot roll out begins
Swissport has begun the roll out
of a new software platform for
automating its worldwide cargo
handling activities. This implementation is one of the most important
steps for Swissport Cargo Services
as it seeks to optimise operations
and further improve quality and
customer service.
The decision by Swissport to implement a new, off-the-shelf software
platform for cargo handling operations was not taken lightly. It is a
thought process that dates back to
summer 2003 when it was first felt
that Cascade, the existing in-house
developed system, was no longer
sufficient to meet the sophisticated
demands of a growing customer
base.
Although Cascade had served Swissport well over the years, all agreed it
was time to adapt to new technologies rather than persevere with an
older system. Following evaluation
of several different solutions by an
expert technical and operational
user group, it was decided that the
CargoSpot handling application
– a proven product developed by
Zürich-based Softair – was the best
fit for today’s cargo handling environment.
The Swissport evaluation team were
impressed by the functional breadth
of the overall suite of CargoSpot
products, which cover the full range
of air cargo automation processes.
They also recognised CargoSpot as
a powerful tool for supporting seamless collaboration with different busi-
Carpospot Connectivity
Ways of connecting to the central database
Swissport Server Farm
Cargospot Server
Swissport CH
EDS
Swissport InfraNet
SITA IPVPN
Station
LAN
Internet
Station
LAN
Station
LAN
SITA Router, managed
SITA Line, managed
IPSEC VPN Internet connection
Station
LAN
QoS =
SLA =
LAN =
VPN =
Quality of Service
Service Level Agreement
Local Area Network
Virtual Private Network
SITA managed, full QoS SLAs
3rd Party povisioning, no QoS SLAs
ness partners throughout the supply
chain.
Now, after all the evaluation and
planning, the implementation phase
has begun. Fittingly, the first station
to use Cascade back in May 1998 –
Montréal Trudeau – is the pilot station for CargoSpot. The station
has been using the software since
mid-April, ably supported by a central support team that will offer all
stations on- or off-site support as the
roll out continues across Swissport’s
global network. The complete roll
out should be finished in July 2006.
The Montréal experience has been
extremely positive and customers
have been content with the switch to
CargoSpot. However, such success
would not have been possible without
the good work and strong motivation
of Luciano Esposito, Station Manager, Mike Schiavone, Supervisor and
the excellent staff at Montréal.
capabilities prior to implementation. And there is more to come.
Other important functionalities will
be added over the next few months,
including:
■
■
W H A T O T H E R S S AY
The pilot station
“We are honoured that our station was selected as the first to implement
CargoSpot in North America. I am confident that CargoSpot will be a great
operating tool for all our staff and customers. We look forward to setting
the stage for this new system and offer support to other stations requiring
assistance with their implementation.”
Luciano Esposito, Station Manager, Montréal Trudeau International Airport
The regional head
“Implementation of this system for the global cargo community is enhanced
by having a support group in Europe, Africa and the Americas 24/7. Customer and handler needs will be addressed in the timely fashion demanded
by today’s cargo community.”
Tom Edge, Cargo Operations, Manager Americas
The customer
“The full Cargo 2000 compliance of CargoSpot, as well as the timely way
Swissport has informed KLM Cargo on the status of shipments, is crucial to
our relationship with clients. The implementation of CargoSpot will enable
us to work together to improve handling quality for KLM Cargo and our
clients.”
Willem van Roozendaal, Key Account Manager, KLM Cargo
Customer benefits
But how exactly will CargoSpot benefit Swissport customers? First, as a
central database rather than a localised system, CargoSpot ensures that
all data is available in one place. This
ensures instant global shipment visibility, access to customised reports
and automated SLA monitoring.
Maintenance is simple, support is
highly efficient and the flexibility of
the system means it can be quickly
adapted to customer-specific requirements. CargoSpot is also fully Cargo
2000-compliant and offers wideranging message support capabilities.
■
■
■
Handheld terminal technology
and bar coding – to improve internal efficiency at all stations and
the quality offered to customers,
especially relating to Cargo 2000
requirements;
Monitoring tool – to monitor every
flight and shipment, with prealerts. The monitoring will be performed using the individual SLAs
agreed with customers;
Various Customs interfaces;
Link to Swissport’s tracking and
tracing system, FreightFinder; and
Central/regional invoicing.
And as the roll out now begins in earnest, Swissport is convinced that this
important tool will set new standards and help us further improve an
already close relationship with all
customers.
Paul Marsman
CONTACT
And while it was obvious during
the evaluation stage that CargoSpot
covered all the functionality needed
to serve customers, Swissport has
nonetheless worked on additional
Paul Marsman, IT Manager Cargo
Systems & Services
Phone: + 31 20 3163 720
paul.marsman@swissport.com
I N N O VAT I O N
Empowering the passenger
The air transport industry is using
new technology to allow passengers greater control of the airport
experience. But how far advanced
are these efforts and what can
passengers expect from the airport journey of the future?
Be it for reasons of reducing cost,
providing better service, or just market competition, the air transport
industry is making a concerted effort
to improve the passenger experience.
Technology is being used to not only
automate many common airport processes, but also hand over greater control to passengers themselves.
“The whole industry is looking to
speed up the process,” says Bart Vos,
Senior VP, Distribution and E-commerce, KLM.
IATA is also generating significant
momentum through its Simplifying
Passenger Travel initiative (see pages
10 – 11). This initiative, which seeks
to utilise technology to streamline a
passenger’s total journey, comprises
four core projects:
■
■
■
■
Greater use of e-ticketing, with
the elimination of paper ticketing
altogether by the end of 2007;
New barcode technology for
boarding cards (instead of magnetic strips that rely on traditional
paper tickets);
Global platform for Common Use
Self Service (CUSS) kiosks; and
Radio frequency identification
(RFID) technology for baggage
sorting, tagging and interline management.
IATA’s aim is to facilitate the journey
of ‘known’ passengers and free up
resources to concentrate on so-called
‘unknown’ passengers – so demonstrating that hassle-free travel for
bona fide passengers and heightened
security can work hand in hand.
Catalyst
The growth in e-business has been the
main catalyst for change. No longer
the realm of just low-cost carriers,
e-ticketing is now the norm almost
industry-wide. This is good news for
airlines eager to reduce their costs;
IATA estimates that with each paper
ticket costing an airline $8 – 9, e-ticketing could save the industry $3 billion each year.
Ticketless travel has been widely
embraced by the travelling public,
while those that have yet to adapt are
likely to face extra persuasion to do
so. At KLM, for instance, e-ticketing
is now standard and passengers are
penalised for not using the practice,
where available. Since 1 January, passengers wishing to be issued a paper
ticket face a surcharge of €30 in the
Dutch market and never less than
€20 elsewhere.
Importantly, the use of e-tickets
allows passengers to bypass the
check-in line altogether and save time
by using airport self-service kiosks to
print boarding cards instead. Such
kiosks, first pioneered in the US, have
been around for many years. However, in the early days they tended to be
airline-specific and aimed at frequent
flyers. Now, with IATA’s push for a
CUSS standard – and an emphasis on
collaboration over duplication – carriers recognise the cost benefits of
sharing such kiosks and making them
available for all passengers.
Similarly, airports recognise selfservice kiosks as vital tools for reducing congestion. Vienna International
Airport plans for CUSS kiosks to
account for 60% of all check-in facilities. Elsewhere, Amsterdam Schiphol
has operated such self-service units
since December 2004 for a variety
of carriers, while KLM operates 40
kiosks for its own operations and
those of carriers it handles at the airport.
“And this will be expanded,” explains
Vos. “The concept sees more than 50%
of the check-in area dedicated to selfservice check-in and baggage drop off
facilities.”
Not surprisingly, such customer service delivery improvements have been
seized upon by the major alliance
groupings as they look to create a
more seamless passenger experience
between member carriers. “E-ticket
interlining is the most logical progression,” says Vos.
The Star Alliance rolled out its first
common use self-service unit in
June, starting at Paris CDG Terminal
One, while interline e-ticketing was
launched in December 2004. This is
now being implemented across the
Star network through the summer,
explains spokesman Markus Roediger.
Meanwhile, oneworld is the first alliance to complete interline e-ticketing links with all eight of its member
carriers. It is now working on a group
standard for self-service kiosks, as
well as taking an alliance approach
to the new two dimensional barcode
technology being encouraged by
IATA for implementation on boarding cards.
Online check-in
And online check-in, a natural extension of e-ticketing, has followed as
the latest way for passengers to save
time and bypass airport queues. Passengers have the option of checking in, printing out a boarding pass
and even changing a seat number at
home, in the office, or while already
on the road. Each boarding pass has
a passenger-specific barcode, which
and US Airways have begun offering similar services for international
flights. Some even provide incentives
for utilising these services, including the offer of bonus frequent flyer
miles and even seat upgrades.
In Europe, KLM began promoting
its internet check-in service last year
– a service that allows e-ticketed passengers to check-in up to 30 hours
“Technology will continue to influence
all processes, both at the airport and
during the actual sales process.“
Bart Vos, KLM
is checked at the gate. Any hold baggage is taken to a designated drop off
point.
Again, US carriers have led the way,
beginning with online services for
domestic flights. More recently, carriers such as Continental, Northwest
before departure. “This ensures
greater efficiency plus allows checkin staff to allocate time to passenger
categories that need more attention,”
explains Vos.
And many others have followed suit.
In March 2005, frequent flyers on
I N N O VAT I O N
Japan Airlines’ international flights
were able to check-in online for the
first time, while British Airways first
launched a similar service from London Heathrow Terminal One late last
year.
Although it has been used for some
baggage applications – and Finnair
has used it in a smart card as part of
a business travel product for companies – RFID baggage tags remain
expensive at around $0.25 each.
Finnair, another carrier with a long
tradition of innovation, has followed
the IATA SPT initiative closely, but
has also come up with some of its
own ideas.
However, IATA argues that the use
of such technology for interline baggage management could help reduce
handling errors by as much as 15%
and save carriers a small fortune in
service recovery costs.
Online check-in is nothing new to the
carrier, having offered the service for
flights departing Helsinki Vantaa and
Stockholm Arlanda airports since
2001. Finnair’s latest innovation – and
one that has been followed by other
carriers – is text message check-in for
its Finnair Plus passengers. The service enables frequent flyers travelling
with hand luggage to receive and
confirm seat and gate information on
their mobile phones and travel direct
to the departure gate.
“User levels are already the same
as for online check-in,” reports
Tuija Makkonen, System Development Manager, Finnair. “Customers
have adopted this new service as the
easiest and most convenient way of
checking in whenever it is possible.”
all photos: Finnair
Most agree that what is needed is for
tag prices to fall to between five and
10 cents each – something that could
be achieved if a standard RFID is
created and tags produced in bulk.
What is clear is that although the
industry has already come a long way,
it has taken only the first few steps
down a road that promises to be as
long as it is exciting – with passengers
the ultimate winners.
Richard Rowe
But what of the future? One thing for
sure, believes Vos, is that technology
will continue to influence all processes, both at the airport and during
the actual sales process. “Passengers
already have more information in
terms of price transparency and availability than ever before,” he says.
Back at the airport, the time will
surely come for RFID technology.
F O R Y O U R E Y E S O N LY
In this age of heightened security, the use of biometrics – technology that
measures personal physical characteristics – looks set to play a leading role
not just in passenger processing, but also in access control and identity
authentication. And the industry has already seen several examples that
are either fully operational, or currently being tested:
■
■
■
■
■
Passengers are expected to benefit greatly from a variety of industry-wide measures.
Privium programme, Amsterdam Schiphol – an exclusive membership
for frequent flyers that includes the use of iris recognition to automate
and speed up border passage;
IRIS Project, London Heathrow – a new scheme that invites frequent
travellers with non-EU passports to have their iris patterns photographed and stored on a database. Passengers then use dedicated checkpoints to scan their eyes for speedy re-entry to the UK;
Registered Traveler Project, US – a pilot scheme from the Transportation
Security Administration that allows frequent flyers to use fingerprint and
iris recognition to avoid secondary screening at their home airports;
Fully Automated Seamless Travel (FAST), Singapore Changi – a trial in
2004 of immigration kiosks that read fingerprints and facial features and
also double as automated check-in counters; and
Nexus Air Program, Vancouver – a 17-month trial of a new fast lane that
grants pre-approved travellers swift entry to the US using iris recognition technology.
I N N O VAT I O N
Self-service comes of age
Swissport International and SITA
have signed an agreement that
will set new standards for the
development and marketing of
Self-Service Devices across the
airport industry. This important
new technology will be of great
benefit to all parties involved.
For some time now the airline industry has spoken about the concept,
and importance, of Simplified Passenger Travel (SPT). Recognising
this trend, Swissport has decided to
involve itself in the SPT development
process by signing an agreement
with air transport technology company SITA. Together, the two partners plan to embark on setting new
standards for the development and
marketing of Self-Service Devices
(SSD) for the whole airport service
industry.
The first visible results of this cooperation – Swissport’s e-services concept and the prototype of a high-tech
check-in device – was presented at
the International Ground Handling
Conference in Bangkok in mid-May.
The new application is called CUSS,
or Common Use Self Service System.
SITA is the ideal partner, believes
Bruno Riesen, Chief Information
Officer at Swissport. SITA not only
already plays a leading role in the
airline industry, but has also developed a translation device known as
a Common Language Facility (CLF).
This is already used widely by a variety of airlines for traditional checkin. CLF guarantees that staff can
work on different check-in systems
while using the same Graphical User
Interface.
“CLF opens the doors to self-service check-in via the Internet, as
well as CUSS to airlines that do not
have their own CUSS application,”
explains Riesen.
Technology companies in the past
have concentrated more on developing individual systems for airlines,
but CUSS now offers the first global
common check-in platform.
In addition, CUSS offers new opportunities for smaller airlines that were
previously unable to afford their own
SSDs or software, adds Michael Kilch-
Meanwhile, and in the case of traditional check-in, the airport charges
the airline for the time during which
an employee is logged onto a computer, or for the number of passengers
checked. This means that CUSS also
saves on infrastructure costs.
herr, Commercial Project Manager
CUSS at Swissport.
Another novelty is that CUSS means
that Advanced Passenger Information can now be read automatically by a passport reader. This is an
important step within the context of
SPT as well as in light of the increasing use of biometric data. As such,
CUSS contributes greatly towards
the avoidance of fines paid for passengers who do not have the correct
travel documents.
Perfect tool
Such advantages confirm CUSS as the
perfect tool for all parties involved in
the check-in process. Airlines benefit
from cost savings, primarily because
they no longer have to buy their own
self-service kiosks. The CUSS hardware is, in most cases, bought by the
airports – at a cost of CHF 30,000
(US$ 25,000) – and rented to airlines
or handling agents. And since the
kiosks are available to various airlines, the carriers can also share the
rental charges.
And then there are the time savings.
Tests indicate that the use of CUSS
for a common check-in process can
take as little as 90 seconds – effectively halving the usual three minutes taken for a traditional check-in
procedure.
“The new application is, however,
not limited to just printing the boarding pass,” explains Kilchherr. “Passengers can check themselves and
their baggage in from home or at a
CUSS device. The bag tag is printed
C U S S : PA S S E N G E R B E N E F I T S
CUSS: CUSTOMER BENEFITS
■
■
■
■
■
■
Accessible options for check-in
Greater control of check-in process
More enjoyable airport experience.
Significant cost and time savings
Greater automation of processes
Improved flow of passengers.
I N N O VAT I O N
S I M P L I F Y I N G PA S S E N G E R T R AV E L
CUSS capable
Airline Check-in
Host
(e. g. KLM Codeco)
DCS
Check-in Host
or not CUSS
capable Host
PassengerHandler
Translator Programm
for 23 Airline Systems
Airline CUSS
Application
(e. g. KLM
Codeco)
Swissport
CUSS
Application
CUSS Kiosk
Airline
SITA
Swissport/
Airline
Airport
The overall aim of the Simplifying Passenger Travel (SPT) programme
is to improve the travel experience by replacing repetitive checks of passengers and their documents with a streamlined system. This system will
collect the information once and then share it electronically with subsequent service providers. It will also more positively identify the passenger
using biometrics and enhance security with real-time checks of government databases.
SPT provides a unique win-win situation to improve facilitation and security while enhancing the passenger’s air travel experience.
at specific drop-off points, where passengers can then also hand in their
baggage.”
In this way, passengers benefit from
greater control over the check-in
process, while airports gain valuable
space from the sharing of kiosks by
different airlines.
For its part, Swissport plans to use
the new CUSS in Zürich as of summer 2005 and is also evaluating other
stations. Swissport is currently the
only ground handling member of
the IATA Working Groups SPT and
CUSS Management Group.
Andrea Seehafer
Current situation
Already today, a lot of passengers do
not go to the staffed check-in counter, instead choosing to print their
boarding passes at the existing selfservice kiosks. For instance, almost
20% of passengers now check in at
the SSD kiosks installed at Zürich
Airport.
The new SSD, however, promises a
potential of up to 50%. Already, the
new generation of SSD kiosks available at Amsterdam Schiphol is used
by 60% of all passengers (be it an
SSD or Internet check-in tool). Other
self-service check-in pioneers include
the airports of Las Vegas, Montreal,
Toronto, Vancouver and Vienna.
The SPT programme has built a unique multi-sector membership that
is working towards the common goal of simplified and secure passenger
processing. The programme facilitates interaction amongst diverse stakeholders to meet, discuss and exchange specialised knowledge and benefit
from lessons learned.
The SPT programme involves 14 board members and the SPT Interest Group (SPTIG). There are currently 71 SPTIG members with representatives from airports, airlines, ground handlers, customs & immigration
authorities and technology suppliers. Membership is open to parties with
expertise, resources and interest to help move the programme forward.
The SPTIG has undertaken detailed analysis to achieve the SPT Vision.
Process papers have been developed describing the existing process areas
of pre-travel, check-in & boarding, security and border control, the opportunities available to improve these processes and the challenges that are
faced.
CONTACT
Michael Kilchherr
Commercial Project Manager
CUSS
Phone +41 43 812 77 64
Fax +41 43 321 28 74
michael.kilchherr@swissport.com
In the current phase, the Interest Group is developing an Ideal Process
Flow based on international aviation standards that will enhance the
travel experience while maintaining security. As a result of the process
papers and Ideal Process Flows, the SPTIG are also exploring possible trials that would encompass the entire ideal process and test it for feasibility,
practicality and interoperability, which is key to the fulfilment of the SPT
vision.
For more information, visit www.simplifying-travel.org or contact SPT at
info@simplifying-travel.org
Gupta Arundhati
NETWORK
Africa continues to attract
Swissport has increased its presence in Africa by establishing a
joint venture in Algeria and a
franchise agreement in Sudan.
Both will tie in with existing operations in the south, west and east
of this vast continent.
Perhaps one of the highlights from a
flurry of Swissport developments in
early 2005 was the announcement of
entry into the two largest countries
in Africa: Sudan and Algeria.
In Sudan, Swissport has concluded
a franchise agreement with Khartoum-based MASS Aviation Support. An experienced local operator,
MASS has provided ground handling services at Khartoum for 10
years. Starting in May, MASS began
offering ground services under the
Swissport name for seven airlines
and a total of two million passengers
per year.
head up the operation. “Three years
ago there was only Air Algerie at the
airport, but now it is served by 11
foreign carriers. And four more are
There is also an opportunity in the
medium term to expand to all of the
country’s main international airports,
adds Badan.
“We need to see a country, population
and airport with
potential for international traffic.”
Dr Ludwig Bertsch
ready to start scheduled operations
into the airport by the end of 2005,
or beginning 2006.”
The timing is also good from an infrastructure point of view. Swissport Algerie will become a firm fixture at the air-
port in time for the opening of a new
terminal in 2006, which will increase
capacity to six million passengers.
“The airport authority is providing a modern tool that will enable
Swissport Algerie to give customers
a Swissport group-standard service,”
explains Badan.
Swissport’s cause at these two new
stations will undoubtedly be helped
by its presence elsewhere in Africa.
This includes South Africa, where
Swissport works with a local partner,
as well as Tanzania through its shareholding in Dahaco. Swissport also
has a presence in Kenya.
Meanwhile, the acquisition of Protectas Aviation Security – now Checkport – in 2004 means that Swissport
also has minor shareholdings in several countries such as Nigeria and
Cameroon.
“We have been watching the wider
African market for some time, but
there has been either a lack of critical
mass or political difficulties,” reveals
Dr Ludwig Bertsch, EVP Asia, Middle East, Africa and Cargo. “However, the situation is now changing
and several countries are beginning
to show promise.
The arrangement is part of Swissport’s market-specific strategy to
combine its expertise and global connections with the regional needs of
an experienced local operator.
Meanwhile, in Algeria, Swissport
has formed a joint venture with the
Arcofina Group, a privately owned
Algerian holding company active in
several service sectors.
“From our perspective, we need to
see a country, population and airport
with potential for international traffic.”
The new venture, known as Swissport Algerie, will begin full service
handling operations at Algiers by
end of 2005. This is not only Swissport’s first station in North Africa,
but also the first time that a foreign
ground service company has been
granted an operating licence. Swissport has a substantial shareholding
in the new venture.
Although not yet a familiar name
to many domestic carriers in Africa,
Swissport is nonetheless extremely
well known to the international carriers serving these African destinations.
After a lull, the signs are that many
international carriers are once again
building up their services to the continent – an extremely promising development for Swissport and its exciting
new ventures in Africa.
Algiers is an airport very much on
the up. Today, it handles four million passengers, 20,000 tonnes of air
cargo and 45,000 aircraft movements
per year. Algeria is now much more
stable politically and the economy is
posting good figures: with 6% growth
in GDP last year and inflation at less
than 3%, rapid market development
is anticipated.
Richard Rowe
“There is big potential here,”
believes Claude Badan, an experienced Swissport executive who will
SWISSPORT IN AFRICA
■
■
■
Serving approximately
30 airlines
Present at 14 airports in
eight countries
More than 1,500 employees.
CONTACT
Algiers (top) and Khartoum will be important components in Swissport’s wider African
network.
For Algier and Khartoum
Claude Badan
claude.badan@swissport.com
MARKETING
Customers speak much
louder than words
Global players need global
partners.
A
perfect match.
Swissport Cargo Services is a professional partner who has created perceptible
operational and cost benefits for us. The
SCS team’s innovative spirit and ability
to handle all cargo matters, including
ULD management, has enabled us to
focus on our core business. And because
of its global presence, we know that SCS
will be right on our side as we expand.
Stan Wraight, Vice President Scheduled
Cargo Operations, Volga Dnepr Group
In Unitpool, we have found a partner in
whom we can trust, and whose services
have created tangible operational cost
benefits for our company. The Unitpool
team's professional approach and extensive ULD control know-how has enabled us to focus our attention on our
core business, with the confidence that
our ULD requirements are being attended to by experts. Guy Hardy, Cargo
Sales Manager, SN Brussels Airlines,
Brussels, Belgium
At more than 80 stations around the
world, we currently handle about 3 million metric tons of cargo per year for
over 290 customers. Our major ambition
is to continually introduce new services,
new products, and new destinations to enhance Swissport Cargo Services’ appeal
and our ability to provide superb support
for customers like Stan Wraight.
Dr. Ludwig Bertsch, EVP & Head Global
Cargo, Swissport International Ltd.,
Zürich
Unitpool currently serves 28 airlines at
over 200 stations and 37 global repair
centers with a fleet of 18,000+ ULDs. In
only 3 years, we have positioned Unitpool
as global leader in the ULD control and
pooling business. With top-tier supply,
repair, tracking, and ULD control services, it is our aim to fully meet and exceed
the expectations of customers like SN
Brussels Airlines. Philip Hill, CEO
Unitpool, Zürich-Kloten, Switzerland
www.swissport.com
Ground handling is about more
than just turnaround rates, lean
processes and state-of-the-art
equipment. Good ground handling is also about responsibility,
trust and a strong personal commitment. To highlight these key
aspects of any ground services
partnership, Swissport has put
the focus squarely on its airline
customers for its 2005 advertising
campaign.
It is not the high loaders, the pushback tractors, or the check-in desks
that Swissport is using to promote
its services in its latest ad campaign;
it is the people those services are
provided for.
www.unitpool.com
ments that reflected the daily reality
of the collaborations concerned.
these can offer to its various business
partners.
The new approach should help Swissport become even more personal,
individual and customer-focused in
The new ad campaign was launched
in May in various trade magazines.
The new approach should help
Swissport become even
more personal, individual
and customer-focused in
the services that it provides.
In a first for the ground service sector, Swissport is turning to testimonials – statements by various industry individuals on their experience
of working with the world’s leading
ground handling group.
In devising the new campaign, Swissport attached top importance to
obtaining genuine customer com-
the services that it provides. It should
also help achieve a clearer and more
separate positioning of its various
business lines.
Swissport would like to take this
opportunity to thank the airlines and
the individuals who agreed to take
part. Swissport appreciates these
open and honest customer communications, and sees them as both a
motive and incentive to continue to
cultivate such close client partnerships in the months and years ahead.
Stephan Beerli
At the same time, the consistency
of the concept should underline the
worldwide reach of the Swissport
Group, the interconnections of its
various service lines and the value
NETWORK
Swissport Executive Aviation
Checkport
(.) = Number of airports served
Glasgow
Newcastle
Denver
San Diego
Rockford
New York (5)
Philadelphia
France
Lille
Lyon
Mulhouse
Nantes
Nice
Paris (2)
Rouen
Strasbourg
Toulouse
Birmingham
London (4)
New
Orleans
Orlando (2)
Harlingen
Guadalajara
Some of the more than 650 customers served by
Swissport International around the world
Aer Lingus
Aeroflot Russian Airlines
Aerolineas Argentinas
Aeromexico
Aeromexpress
Aigle Azur
Air Canada
Air China
Air Europa
Air France
Air India
Air Jamaica
Air Malta
Air Mauritius
Air Mediterranee
Air New Zeeland
Air Nostrum
Air Pacific
Air Tanzania
Air Transat
AirTran Airways
Alaska Airlines
Alitalia
All Nippon Airwys
Aloha Airlines
America West
American Airlines
American Trans Air
Asiana Airlines
Austrian Airlines
Aviacsa
Avianca
Axis Airways
BAX Global
Belair Airlines AG
Biman Bangladesh
Blue Line
British Airways
British Midland
BWIA
Cargolux Airlines International
Cathay Pacific Airways
China Airlines
China Cargo Airlines
China Eastern Airlines
China Southern Airlines
Congo Airlines
Continental Airlines
Croatia Airlines
CSA – Czech Airlines
Cyprus Airways
Delta Air Lines
Eagle Global Logistics
Eastern Airways UK Ltd
EasyJet
EAT-European Air Transport
Egyptair
EL AL Israel Airlines
Emery Worldwide Airlines
Emirates
Ethiopian Airlines
EVA Airways
Fedex Express
Finnair
First Choice Airways
Fort Myers Fuel Commitee
Germania
Germanwings
Ghana Airways
GOL Transportes Aereos
Hapag Lloyd
Hellas Jet
Iberia
Icelandair
Japan Airlines
JAT Airways
Kenya Airways
KLM – Royal Dutch Airlines
Korean Air
Kuwait Airways
LTU
LACSA
Lasfuel Corporation
LOT - Polish Airlines
Lufthansa
Luxair
Malaysia Airlines
Malev Hungarian Airlines
Martinair
MEA – Middle East Airlines
Meridiana
Mesa Airlines
Mexicana
Monarch Airlines
Nippon Cargo Airlines
North American Airlines
Northwest Airlines
Nouvelair Tunisie
Oakland Fuel Facilities
Olympic Airlines
Omni Air International
Onur Air
Orlando Sanford International
Pace Airlines
Pegasus
Philippine Airlines
PIA – Pakistan International Airlines
Polar Air Cargo
Qantas Airways
Qatar Airways
Royal Air Maroc
Royal Jordanian
Ryanair
SAS – Scandinavian Airlines
Saudi Arabian Airlines
Singapore Airlines
Skymaster Air Lines
SN Brussels Airlines
South African Airways
Southwest Airlines
SriLankan Airlines
Styrian Airways
Swiss International Air Lines
Swiss WorldCargo
TACA
TAP Air Portugal
Thai Airways International
Thomas Cook Airlines
Tunis Air
Turkish Airlines
United Airlines
United Parcel Services
Varig
Virgin Atlantic Airways
Virgin Express
Volare Airlines
World Airways
World Fuel Service Ltd
Rio de Janeiro (2)
São Paulo (3)
Cordoba Salto
Rosario Florianopolis
Mendosa
Porto Alegre
San Fernando
Punta del Este
Buenos Aires (2)
Montevideo
KEY FIGU
Number of
Number of
Annual rev
Aircraft han
Ushuaia
tonnes hand
Passengers
174 stations
NETWORK
Latest contracts signed
Amsterdam
Anchorage
Atlanta
Barcelona
Basel/Mulhouse
Berlin Schonefeld
Berlin Tegel
Germany
Berlin (2)
Cologne
Dresden
Dusseldorf
Frankfurt
Hamburg
Hanover
Munich
Nuremberg
Stuttgart
Belgium
Antwerp
Brussels
Liege
Amsterdam
Warsaw
Luxembourg
Budapest
Milan (2)
Samsun
Rome
Erzerum
Corfu
Nevsehir
Gaziantep
Algier
Rhodes
Khartoum
Abuja
Lagos
Malabo
Kayseri
Port Harcourt
Yaounde
Douala
URES FOR 2005
SWISSPORT
customers
over 650
employees
over 21,000
venue (in 2004)
USD 1,136,000
ndled per year
2,000,000
dled
3,200,000
handled per year
Asiana
Cathay Pacific, Miami Air, Tradewinds, Dragonair, Air Canada
KLM
Finnair, Pegasus
Austrian, Catran, Cimber Air, Corsair, Eurocypria, Iberia, JAT, easyJet
Basiq Air, Iberworld, Onur Air, Aer Lingus
Aeroflot, CSA, Flynordic, Iberworld, Luxair, Martinair, Onur Air,
Qantas, Swiss, Volga
Birmingham (UK)
Aeroflot, Alitalia, BrtishJet, My Travel, Swiss
Boston
Virgin
Bremen
Aeroflot, Martinair, Qantas
Brussels
Air India, Sunair
Buenos Aires Ezeiza
Air Madrid, GOL, Mexicana
Buenos Aires Jorge Newberry UAir
Cancun
Primaris, Transmeridian, United Airlines
Cape Town
Qatar
Cologne
Aeroflot, CSA, Qantas
Dortmund
Aeroflot, Martinair, Qantas, Volga
Dresden
Aeroflot, Catran, Martinair, Qantas, Volga
Dusseldorf
Aeroflot, Aer Lingus, CSA, Qantas, Volga, Air France, Iberia, KLM
Fortaleza
Golden Jet, Martinair
Frankfurt
Aeroflot, CSA, Eurocypria, Malev, Volga, TAP
Geneva
Maersk Air, Malmö Aviation, Sunexpress, Twinjet, Virgin Express
Hamburg
Aeroflot, Aer Lingus, British Airways, Catran, Qantas, Swiss,
Air France, easyJet
Hanover
CSA
Honolulu
JAL
Johannesburg
Qantas, Qatar
Las Vegas
ASA, BMI, Idependence, Frontier
Leipzig
Aeroflot, Martinair, Qantas, Volga
Liege
Africa West, Sunair
London Gatwick
BritishJet, First Choise, Jet2, Turkish Airlines
London Heathrow
Austrian, Kuzu
London Stansted
Germanwings, Malev, Pegasus, Tian, Transavia
Los Angeles
JAL, Lan Chile, Mexicana, Qantas, Air France
Lyon
RAF
Madrid
Finnair, Pegasus
Manaus
Brazil
Manchester
Alitalia, Austrian, BritishJet, Kuzu, Monarch, Turkish
Miami
Alitalia, Finnair, Iberia, Lufthansa, Mexicana, EL AL, Virgin
Montevideo
Aerolineas, United
Montreal Dorval
Delta Air Lines, Swiss, United
Munich
Aeroflot, CSA, Flynordic, Qantas, Volga
Seoul
Newcastle
Lufthansa, SAS, Wideroe
New York LaGuardia
JetsGo
New York JFK
Cathay Pacific, Israir, Jet Blue, LTU, Malev, TACA, Thai,
Turkish Airlines, Virgin Atlantic, Lufthansa
Nuremberg
Aeroflot, British Airways, Martinair, Singapore, US Airways
Oakland
Mexicana
Orlando
KLM
Paris CDG
ASA, Catran, Finnair, Ivoire Airways, Niki, Vietnam, easyJet
Phoenix
ATA, Jet Blue
Reno
ASA, Horizon Airlines
San Francisco
Air France, Cathay Pacific, Eva Air, Icelandair, KLM, Mexicana,
Singapore, Tradewinds
San Jose
Mexicana
Seattle
SAS, Korean
Singapore
Swiss
Stuttgart
Aeroflot, British Airways, Martinair, Qantas, Volga
Toronto
Delta Air Lines
Vienna
Finnair
Washington Dulles
Austrian Airlines, Lufthansa, Transmeridian, SAA, Virgin
Zürich
Air Med, Atlas Bleu, City Airline AB, Hambrg Int’l, Sunexpress
Air France
Singapore
over 70,000,000
s in 40 countries
PRODUCT
Maintenance mission
By providing a single repository for all
asset-related information, Swissport
Maintenance Services also gives senior management – for the first time –
the ability to view and manage asset
performance from a corporate perspective. By managing critical assets
more closely, our company improves
the uptime of critical revenue-generating assets, reduces the costs of
acquiring, maintaining and even disposing of those assets, and, ultimately,
increases shareholder value.
Equipment maintenance and repair
is a mission-critical activity in the
transportation industry. Swissport
Maintenance Services is improving
its own competence in this area
through the use of a new asset
management solution – one that
is helping attract interest from a
variety of customers.
For the last two years, Swissport
Maintenance Services has been striving to optimise the operational performance of the company’s ground
support equipment assets and ensure a
high level of reliability and availability.
Swissport Maintenance Services has
identified the increasing need to
manage more with a limited budget
while still meeting changing maintenance requirements. In all types of
organisations within Swissport, the
management of transportation assets
is a significant challenge.
To meet growing demand in the field
of asset maintenance, Swissport Maintenance Services has implemented a
strategic asset management solution
which is called Maximo. This system
addresses the multiple asset types we
utilise, while providing key information on essential assets. It allows the
company to track and manage all
assets critical to the performance of
the business at optimal performance
levels.
Questions about extending asset
life, increasing uptime and control-
ling labour costs, improving warranty recovery and bridging the gap
between operations and maintenance have all been major topics of
discussion and implementation over
the last two years.
Maximo was originally installed several years ago in the Swissport maintenance bases at Geneva and Basel.
However, it has since been upgraded
This marks the first stepping stone
towards offering a full range of maintenance products to airlines, ground
handlers and other airport companies needing to fulfill commitments
to their own clients.
Swissport Maintenance Services
is now starting to attract third-party
customers
and was implemented at Zürich in
early 2003 as well as in New York
later that year. The successful installation in New York subsequently
kicked off the North American rollout, which is now in full swing. Today,
a total of nine stations worldwide
have been fitted with Maximo, with
a further five stations lined up for
implementation during the remainder of 2005.
Maximo will enable Swissport to efficiently track and manage all critical assets.
Now that the transformed maintenance bases are being managed
more professionally, Swissport Maintenance Services is starting to attract
third-party customers – a reflection
of our growing competence in the
field of GSE maintenance and asset
management.
What is clear is that Swissport Maintenance Services is expanding its global
network of maintenance facilities to
better service our own company and
the growing needs of the customer.
Mark Salathé
mark.salathe@swissport.com
OPERATIONS
Preparing for the worst
Given that the business activity at all
Swissport stations has the potential
to be impacted by a crisis, an emergency or accident – of an aircraft or
otherwise – all units must be prepared to handle any situation in a
professional manner. To assist our
units, and to bring consistency, the
Operations and Quality department
The new guidelines allow Swissport
stations to create awareness and
prepare themselves in cooperation
with customers and airport authorities to handle a potential crisis in the
most professional way. The policy
allows parties to get organised as fast
as possible, to establish clear lines
of command, to plan the necessary
It is mandatory for all Swissport staff
to follow bi-annual awareness
training to ensure local crisis procedures are known.
has introduced a new Corporate Crisis Management Policy. This corporate document has been approved by
Swissport’s top management and is
mandatory for all Swissport stations
worldwide.
Whereas, in the traditional approach,
crisis management is concentrated
on aircraft incidents and accidents,
this document goes further to
include events such as crises originating from our own and/or other
organisations.
With a customer list of more than
600 airlines, and handling 70 million passengers per year, Swissport is more exposed to potential
crisis situations than others. It is
for this reason that Swissport has
developed a new Corporate Crisis Management Policy that will
be implemented at all stations
worldwide.
Being the world’s leading ground services provider is not without its risk.
With so many customers, the chance
that Swissport will be confronted with
an emergency situation is a day-to-day
reality. Although air travel is one of the
safest modes of transport, and statistics show a decrease in the number of
accidents, we do not underestimate the
impact of such a catastrophic event.
However, we are not just focusing on
emergency situations; there are many
more events that could be considered
a ‘crisis’ and that all require a professional reaction to manage the situation. As such, a crisis is defined as:
Such events can range from disruptions due to severe weather conditions, labour strikes, accidents in terminal buildings and airport railway
stations to bomb threats to our own
or our customers’ property. The risk
of such an event is far higher than
that of an aircraft being involved in
an accident.
In case of emergency, and as per the
IATA Standard Ground Handling
Agreement, Swissport will take all
necessary measures to assist its customers. As a handling agent, Swissport plays a crucial role in, at least,
the first hours of the crisis and as
such will follow the procedures as
instructed by its customers and/or
airport authorities.
And in those cases where the customer has not defined any proce-
In case of emergency, Swissport
will take all necessary measures to
assist its customers.
“An unstable condition or situation, as
in political, social or economic affairs,
involving an impending abrupt or
decisive change, one with the distinct
possibility of a highly undesirable
outcome.”
dures, Swissport stations will automatically follow the standard local
emergency procedures, which will
be defined by each station on the
basis of the Corporate Crisis Management policy.
resources and to manage the internal
and external communication.
An important part of the preparation is training. Lack of preparation
will necessarily result in an uncoordinated and ineffective crisis response.
Although it is understood that there
is no unique model of responding
to a crisis, the theoretical preparation and training of the staff lays the
foundation for a professional crisis
response. As such, it is mandatory for
all Swissport staff to follow bi-annual
awareness training to ensure local
crisis procedures are known and that
everyone is aware of their responsibilities.
Although most of any crises will be
managed locally or on a country level, Swissport has also prepared a crisis organisation at its corporate office
to assist the stations with all available
know how and support. All corporate communication will be managed
from this point in close cooperation
with Swissport local management
and the customer(s) involved.
One thing is clear: poor crisis management could have a devastating effect
on the reputation of both Swissport
and its customer airlines. By defining a Corporate Crisis Management
Policy, Swissport is demonstrating
the importance of being prepared to
take care of our customers’ interest
in situations that go way beyond dayto-day business.
Dirk Jan de Roo
CONTACT
Dirk Jan de Roo
VP Operations & Quality
Mobile: +31 6 516 23 711
dirkjan.deroo@swissport.com
CARGO INTERVIEW
Cargo crusader
One of the industry’s most respected
executives, Ram Menen, Senior
Vice President Cargo at Emirates
Airlines, has spearheaded not
only his own carrier’s rapid development from its base in Dubai, but
also championed the wider role
of air cargo in powering world
trade. Swissreporter caught up
with him recently.
Swissreporter: The air cargo industry
enjoyed a welcome rebound on most
world trade lanes in 2004. What did
this mean for Emirates SkyCargo?
three A310-300 aircraft in December 2004 for conversion to freighters. These will enter service between
summer 2005 and early 2006.
Ram Menen: In 2004, Emirates SkyCargo mapped an ambitious strategy
combining expansion, innovation and
service level enhancements. Our global reach extended further with the
launch of bellyhold services to Lagos,
Accra, Glasgow, Shanghai, Vienna,
New York and Christchurch. We also
inaugurated new freighter services to
Budapest, Milan, Lahore, Johannesburg and Nairobi.
This determined strategy paid off:
revenue grew 42% in the six months
1 April to 30 September 2004, while
tonnage was up 27% to 401,500
tonnes.
Meanwhile, existing freighter services were increased to a number of
destinations – including Gothenburg
and Hong Kong as part of an alliance with SAS Cargo – while belly-
Emirates SkyCargo began services
to Hong Kong in August 1994, Shanghai in September 2002 and Dalian
in December 2003. We operate five
weekly freighter services to Shanghai,
Many carriers have targeted the vast
Chinese market. What has been your
penetration there to date and what
can we expect from Emirates in the
near future?
“India is one of the countries to watch
in the next decade.”
hold capacity was also increased in
Europe, the Middle East, India and
Asia Pacific.
With the addition of two 747-400Fs,
our freighter fleet expanded by onethird to six aircraft. In a move to
rationalise payloads and better service short-haul routes, we purchased
four using a 747-400F and one with a
-200F. In addition, we offer bellyhold
services in our daily passenger flights
to Shanghai in an A340-300 with a
payload capacity of 13 tonnes.
Elsewhere, we offer eight weekly
freighter services to Hong Kong with
a 747-400F and bellyhold capacity in
12 scheduled passenger services. In
fact, we now offer in excess of 1,800
tonnes of capacity every week to
China. We launched one more frequency to Hong Kong in April plus
anticipate bellyhold services to Beijing in February 2006.
Some say India will be the ‘next China’, while others suggest the economies are very different. How big an
opportunity does India offer the air
cargo industry?
Consider this: Emirates SkyCargo
offers bellyhold services in 43 flights
to five cities in India every week and
we also offer weekly freighter services to Mumbai, Chennai and Bangalore. We are doing extremely well to
and from all our Indian destinations.
The country’s rapidly increasing population and disposable incomes, decade of liberalisation and policies to
rationalise bureaucracy, create a stable investment environment and lower import tariffs have made it attractive to foreign investors and boosted
industrial growth. China’s prowess as
a major manufacturing base is well
known, but India will develop its own
reputation in key sectors.
Analysts suggest the arrival of new
carriers with vision and capital
rather than large home markets could
threaten established players. What is
your feeling, particularly in light of
CARGO INTERVIEW
EMIRATES FAST FACTS
■
Emirates SkyCargo now serves 23 destinations worldwide using six
freighter aircraft – and more than 75 including bellyhold services
■
The carrier operates extensive road feeder services and in 2004 launched
new scheduled trucking services in Milan, Vienna, Lahore and Dalian
■
In the financial year 2003 – 2004, Emirates SkyCargo’s overall revenue
grew by 42% to Dhs 2.4 billion (US$ 653 million).
delays, expensive distribution, rigidities of fields and action codes and
control exercised by multiple airlines and regulatory authorities. But
things are changing, and though they
may not be as swift or as sweeping as
required, alterations are in the air.
Emirates SkyCargo, on the other
hand, is gearing up for the challenges
Although the passenger versions of
the A380 aircraft are gigantic, they
offer limited bellyhold cargo capacities as the aircraft will carry massive
amounts of baggage.
Emirates sees its customers’ and its
own best interests better served by
remaining independent. We see no
advantage in being part of a collective
group of companies that are branded
alliances based more on marketing
principles. Emirates SkyCargo prefers the flexibility that it currently
enjoys to forge partnerships where
these are mutually beneficial and are
based on commercial principles.
Interview: Richard Rowe
The A380 freighter, on the other
hand, with a range of 10,400 kilometres, is designed to carry payloads of
150 tonnes (330,000lbs) spread over
“Flexibility and speed to market are
the key drivers of success.”
all photos: Emirates
the competition that has arrived at
Abu Dhabi?
You are partly right. The recently
released independent UBS report
highlighted the success of Emirates’
strategy and analysed the reasons
behind its emergence as a major
competitor to the leading European
carriers.
We are used to competition and welcome it as a driver of market expansion and a creator of new opportunities. We also believe that air cargo is a
high growth industry, as is the region
we are based in. The more the capacity deployed here, the more room it
creates for unconstrained growth. A
higher number of players will mean
a stronger pull effect for cargo to be
routed through this region. Although
there might be challenges in the short
term, we are here for the long haul,
which is looking extremely positive.
The air cargo industry is often accused of being slow to innovate,
despite the many global initiatives
currently underway (e-trading, Cargo 2000 etc).
Yes, the air cargo industry is burdened with legacy systems and
processes, which act as albatrosses
around its neck. Current IT systems,
for example, offer few options, suffer
from outdated platforms and long
of the new business environment in
which flexibility and speed to market
are the key drivers of success. Our
New Generation Cargo System –
slated for roll out by end-2005 – will
offer customers seamless communication pipelines that accurately capture information at source to serve
multi-purpose functions.
It will free Emirates SkyCargo from
the barrage of paperwork currently
required by various authorities, setting the foundation for a truly paperless cargo world.
its three decks. The massive freighters will enable Emirates SkyCargo to
carry an even bigger range of commodities. A total of 70 pallets – 25 in
the upper deck, 32 in the main and 13
in the lower – will find space in the
A380Fs, offering a total cargo volume of 1,156 cubic metres.
Finally, we hear a lot of talk about
cargo airline alliances, although you
seem to prefer a more flexible circle
of friends.
ABOUT RAM MENEN
The success of many air cargo products can be determined by what happens on the ground. What is the carrier’s approach to buying handling
services?
Emirates SkyCargo carefully evaluates cargo handling services and
operators on a variety of criteria
prior to appointing them and then
continually throughout the contract period. We evaluate facilities,
value a like-minded customer-centric approach and look for expertise and experience. Contracts are
renewed depending on service satisfaction levels and subject to the
establishment of strict service level
agreements when outsourced. At
the Emirates SkyCargo Centre –
our hub in Dubai – we self-handle
and manage all our own operations.
Outline the impact on your cargo
business of the A380 aircraft joining your fleet next year and, more
significantly, the two A380-800Fs
scheduled for 2008.
Ram Menen began his aviation
career in 1976 at Kuwait Airways.
He later moved to British Airways to head its cargo operations
in Kuwait. In 1984, he joined the
Kuwaiti aviation group Alghanim
Al Qutub Shipping Agencies to set
up and manage its airfreight forwarding unit in Dubai. Mr Menen
has headed the cargo division of
Emirates since the inception of the
airline in October 1985.
Trained as an engineer, he spearheaded the conceptualisation and development of the LD-36 (AMF) type of ULD that increased usable space
on each lower deck pallet base by 33%. Mr Menen is one of the founder
members of The International Air Cargo Association (TIACA) serving as
Vice President in 1993 and 1994, and as President, CEO and Chairman of
the Board in 1995 and 1996.
He continues to be involved with TIACA as Trustee and member of the
Presidents’ Council. Mr Menen is also a member of IATA’s Cargo Committee and its Executive Committee and an advisory group member of GF-X.
Mr Menen has long been a champion of the air logistics industry. He is
actively involved in the development of various IT initiatives to address
the needs of the industry and has helped focus attention on cargo as an
integral part of the world trade process.
PRODUCT
Making cargo count
Swissport now holds the third licence
for ground and cargo handling at Singapore. Swissport also opened its first
station in Eastern Europe – in Budapest – and has set its sights on several
other airports in the region.
Meanwhile, in Western Europe, Swissport continues its general expansion
philosophy having opened a new station in Amsterdam and improved the
operational position in Brussels.
On the quality side, Swissport continues to implement ISO certification
throughout the network, adding to
the larger stations certified in 2004.
Just as importantly, a more intensive
audit programme has been implemented to improve the capability of
each station to reach greater efficiencies on a local and regional level.
photo: NWA
With air cargo volume growing at
a faster rate than passenger traffic in many markets, cargo is making an increasingly valuable contribution to airline bottom lines. It
is no surprise then that Swissport
invested significantly in its cargo
product line during 2004.
The growing importance of air cargo
on airline profitability is reflected in
Swissport’s approach to this side of
the handling business. Considerable
effort has been made, particularly
over the last 12 months, to nurture
a more integrated and consistent
product.
In general, 2004 was a good year for
cargo at Swissport, with major growth
at the 70 airports where warehouse
handling is offered. In total, Swissport handled a staggering three million tonnes of cargo, while Swissport
Cargo Services in the Americas handled more than 1.4 million tonnes
alone. Several countries, such as the
UK and Germany, also hit record figures close to 200,000 tonnes for the
year.
Overall, the Swissport cargo division
revenue increased 36% over 2003,
topping CHF 300 million (US$245
million) for the first time. Doubledigit growth is also expected in 2005.
Swissport has used its major asset – a
powerful network – to full advantage.
In Europe, for example, fully-fledged
network products are sold, whereby
carriers handled at a central hub also
benefit from a full distribution service by truck to offline stations and
vice versa.
Similarly, more than 20 airports have
been added to the portfolio by working together with strategic partners
at stations outside of the current network. Such product networking has
also helped forge closer co-opera-
tion between individual Swissport
countries and greatly assisted efforts
to make network products operate
as efficiently and cost-effectively as
possible.
And finally there is product development. Here, Swissport is in-sourcing more activities such as trucking,
operational service centres and asset
control – such as ULD management
– on behalf of airline customers.
Meanwhile, at a corporate level, a
global sales manager is now responsible for sales and global key account
management.
More than 20 airports have been
added to the portfolio by working
together with strategic partners.
On a global basis, some extraordinary
deals have been closed – several of
which closely mirror the global networks of major clients. With KLM, for
example, Swissport entered an innovative partnership for the handling
of around 300,000 tonnes of cargo at
more than 50 airports. Elsewhere, in
the US, Swissport signed a contract
with United Airlines to handle more
than 600,000 tonnes of cargo at the
carrier’s major hubs.
Product focus
To allow a more product-focused
approach, Swissport re-organised its
divisional set-up and established a
worldwide cargo handling division
under the leadership of Dr Ludwig
Bertsch. This division has subsequently set lofty targets: to expand
the network; improve the quality and
efficiency of handling in general; and
introduce new products to complement the core products of document
and physical handling.
And steps are already being taken
along each of those lines. In terms
of network expansion, a significant
move came in the Far East, where
Swissport has also introduced a variety of computer-based tools. These
include real time control to measure
global volumes with all customers on
a daily basis, as well as station profiles that provide the network with
updated information on the technical possibilities of each station. Such
tools will be used to streamline a global handling strategy towards all key
accounts.
Above all, Swissport remains nimble so that it is able to accommodate developments in the wider
cargo business, but also drive change
beyond the realms of a traditional
cargo handling product.
Heath White
CONTACT
Heath White
VP Global Cargo Sales & Key
Account Management
P. O. Box
CH-8058 Zürich-Airport
Phone: +41 43 812 38 33
Fax:
+41 43 321 28 74
heath.white@swissport.com
PRODUCT
Executive aviation on a roll
After posting excellent financial
results in 2004 – with revenue up
20% year-on-year – Swissport Executive Aviation has seen an even
more promising start to 2005.
handling of very large executive jets
increased on a global basis, including
nine A330s, five TU154s, three A310s,
plus B767s and several B727-200 aircraft.
Swissport
Executive Aviation’s
strong start to the year can be attributed to many factors. Importantly, the
Clearly, our reputation for providing a high quality service to the
many VVIPs and heads of state that
travel on such large aircraft continues to spread – the bases hosting
such important customers were as
far apart as Brazil and South Africa,
as well as in several European countries.
Swissport Executive Aviation is
proud to report that aircraft movements increased by 27% over the
same event in 2004 – a very satisfying
result for a team that worked so hard
over many long hours.
A further opportunity to shine came
in January 2005 when the Swiss city
of Davos hosted the World Economic Forum. Once again, Swissport
Executive Aviation teamed with the
Execujet Aviation Group to provide services to executive aircraft at
Zürich Airport. A long line of presidents, prime ministers, heads of state
and leaders of international companies were welcomed and efficiently
transferred for their onward transport to Davos.
In other news, the global network of
54 bases grew with the addition of
Jomo Kenyatta International Airport in Nairobi, Kenya. A variety of
business aircraft operators use the
airport, and many are crying out for
a quality service for both passengers
and crew.
Again, large executive aircraft featured strongly with A310s, A319s,
B737s and Boeing BBJs, as well as
corporate aircraft types ranging from
Gulfstreams and Challengers down
to the smaller Citation and LearJet
aircraft.
Raring to go: the new Swissport Executive Aviation team in Nairobi.
We aim to use our wide experience from elsewhere in the world
to provide that quality service. We
are also able to tap into the knowledge gained by the wider Swissport
Group, which has handled scheduled
traffic at Jomo Kenyatta Airport for
several years.
Alan George
alan.george@swissport.com
PRODUCT
Air travel security
Checkport is using its experience
in document verification to help
clamp down on illegal migrants
and human trafficking.
equately documented passenger.
Other countries had already imposed
such sanctions against air carriers 20
years ago.
On the evening of 12 March 2005, a
passenger presented his travel documents at Checkport Cameroon’s
counter at Nsimalen International
Airport in Yaounde. The passenger
produced a ticket for a Swiss International Airlines flight to Zürich, a
Cameroonian passport and a Swiss
permanent residence permit indicating that the person had legally resided in the French part of Switzerland
for many years.
Intelligence agencies worldwide
follow regional and global patterns
of individuals that travel on, for
instance, forged passports, counterfeit visas, stolen residence permits,
or just on a genuine passport borrowed from somebody who looks
similar.
All passengers are obligated to have
their travel documents examined
before being cleared to board a
flight out of Cameroon. The reason
for this is simple: at the beginning of
2005, the Swiss government began
imposing heavy fines on the national
carrier whenever it carried an inad-
The reasons for illegal migration are
many, although a vast number of
illegal migrants leave an underprivileged region in order to seek a better
life in a more developed country.
It is believed that, in global terms,
literally millions of people are preparing themselves for illegal travel,
in turn generating a huge and willing market for facilitators. Consider
this: human trafficking today is worth
more than drug trafficking! Therefore, it is no surprise that intelligence
agencies have become increasingly
active, often sharing information
with, and even partially depending
upon, non-governmental security
companies.
Decade of experience
And this is where Checkport comes in.
Looking back on more than a decade
of experience in the field of document
fraud, Checkport has played its part
by sharing information on trends with
immigration authorities around the
globe. Human traffickers are constantly resorting to new methods of defeating document controls, which means it
is vital to monitor trends and continuously update the know-how of agents
who examine travel documents.
On the evening in question, Checkport Cameroon’s agents in Yaounde
identified the passenger as an impostor trying to board the flight bound
for Zürich. In this case the dissimilarity between the photograph and
the actual person was not difficult to
spot. It would have been much more
so if the passenger and the person he
borrowed the documents from had
been twin brothers.
Ravin Marday
CONTACT
Louis Seliner
louis.seliner@swissport.com
CUSTOMER CORNER
VIP event in Bangkok
Swissport devoted an entire afternoon at this year’s International
Ground Handling Conference in
Bangkok to say a heartfelt thank
you to its most important customers.
just what they mean to our company.
The thank you event held at one of
Thailand’s top gourmet restaurants,
the Blue Elephant, offered a chance
to learn the secrets of Asian cuisine
from the master chefs in attendance.
It is an old adage that a business will
only appreciate if you appreciate the
business. For while everyone is quick
to talk of ‘added value’ and ‘incremental revenues’, it is the importance attached to customers that is
the most crucial value of all.
As the pictures show, it was a delightful experience: the SGHAs and
SLAs were left far behind as these
ground handling specialists turned
their hand to a totally different skill.
And the whole event was rounded
off with a personal Thai massage and
an introduction to local culture and
customs.
And so it was that some 60 delegates
from Swissport’s key customer carriers were able to experience ‘live’
Stephan Beerli
CAREER DEVELOPMENT
Building leadership
tunity to become part of a group
management pool if they receive
the required amount of credits in
the areas of special care, encouragement, education and development.
Flexibility, the achievement of goals,
strong social skills and personality
also count highly.
The latest assessment of Swissport’s
top talent has resulted in a group of
23 managers that will now continue
their development by attending a
one-week course at the inaugural
Swissport Academy in September.
Swissport has always been committed to the professional development of its management. And
while this continues to include
the training of local and regional
managers, it also now involves
the Swissport Academy – a new
group-wide initiative designed to
nurture the company’s most outstanding talent.
It is impossible to be a leading company in any service business without
having the best people. Similarly,
a consistent, high quality product
worldwide can only be achieved with
a well-trained, highly motivated staff.
It is for these reasons that the nurturing and development of management
skills and capabilities is considered a
crucial success factor in Swissport’s
SWISSPORT MODEL
ongoing growth strategy. Our aim is
to identify and recruit the best and
brightest management talents for
every position of leadership.
exist for managers of the right calibre
not only from within Swissport’s own
ranks, but also from elsewhere in the
industry.
But what does ‘best and brightest’
actually entail? While individual
creativity is always encouraged, our
experience is that a team effort often
produces the best results. As a result,
we stress teamwork in everything we
do – with no room for those who put
their personal interests ahead of that
of the company or its clients.
Developing people
To ensure the quality of our management, Swissport continues to conduct
management potential assessments
including an annual examination
of the entire management development process. This involves building
on existing training structures at our
stations, in the individual companies
and various divisions, particularly for
the levels ‘employee’, ‘basic management’, and ‘middle management’.
By offering an inspiring, multicultural working environment that rewards
excellence and opens exciting career
opportunities, Swissport aims to
strengthen its reputation as a worldclass employer. And it goes without
saying that opportunities will always
In addition, members of
tive management undergo a
wide screening process in an
review. Individuals have an
1.
Workshop/Training
Strat.
Impl.
Presentation
Executive
Management
2.
Day 1
Day 2
Case Study
Global
Persp.
Busin.
Res.
Orien.
StratImpl.
3.
Day 3
Peop.
Dev.
Peop.
Dev.
Swissport
Swissport
Family
Group
Leadership
Day 4
Leadership
Day 5
3rd and 4th quarters 2005
1. Recruitment
Peter Graf
peter.graf@swissport.com
ACADEMY ACTION AND TRAINING
Customer
Focus
Swissport
Performance
The week will involve rigorous action
and training followed by a series of
case studies and presentations to
group executive management. We
wish all participants in the inaugural Swissport Academy every success and look forward to welcoming
other outstanding individuals to this
programme in the future.
execugroupannual
oppor-
Off the job
4.
Congratulations to the following
managers who will be attending this
year’s Academy: Sandra Alfaiate;
Tony Alvarez; Colin Baldwin; Thomas Bethke; Roy Braendly; Jeroen
de Clercq; Andy Cruise; Christian
Draeger; Andy Ernst; Steve Gomez;
Mik Haertel; David Harman; Roland
Hunn; George Hogan; Michel Jansen;
Michael Kilcherr; Martin Kistler;
Peter Kohl; Roger Larreur; Adrian
Melliger; Andreas Mueller; Willy
Ruf and Heath White.
Pres.
Peop.
Dev.
Family
Group
Case
Study
Day 6
Case
Study
Day 7
Learning
Controlling
Learning
Family
Group
Execut.
Manag.
Day 8
Leadership
Day 9
Controlling
Day 10
1st and 2nd quarters 2006
Individual coaching
2. Development
3. Qualification
4. Promotion
On the job
Divisional Head = Godfather
Projects
SWISSPORT WORLDWIDE
Network News and Views
■
FRANCE
Expanded collaboration
with easyJet
UK low-cost carrier easyJet has
entrusted the handling of its 3,600
flights per year at Paris CDG to
Swissport France. The carrier’s decision follows wider collaboration with
Swissport at various locations, including Basel and London.
Earlier this year,Swissport announced
a decision to dispose of its Toulouse
and Nice stations to MAP Handling
as it looked to focus on the main
Paris CDG market. Swissport France
offers passenger and operational
services in Terminals One and Two
and is a strong partner for a comprehensive range of airport services in
Terminal Three at Paris CDG.
These services are in addition to an
extensive cargo business at eight stations throughout France.
Schiphol is Europe’s third largest air
cargo hub, after Frankfurt and Paris.
The airport handled more than 1.5
million tonnes of airfreight in 2004
and anticipates further growth of 5%
in 2005.
Jean-Didier Savioz
■
ISRAEL
Having first obtained a cargo handling licence at Schiphol in late
March, Swissport expects to secure
several additional contracts at the
airport over the coming weeks.
QAS spreads its wings
QAS Israel, a Swissport partner, has
continued its goal of realising sustained organic growth, with much of
the impetus coming from its recent
move to a new terminal at Tel Aviv
Ben Gurion International Airport.
Together with its partner, the Dan
Hotels chain, QAS made a successful bid to operate two VIP executive
lounges in the new terminal.
And, in addition to the standard
VIP lounges, QAS also operates an
additional facility called ‘Masada’
for use by VVIP passengers, private
flights, diplomats and government
members.
In the short time since the VIP
lounges opened their doors under
joint QAS and Dan Hotels management, customer feedback has been
extremely positive. All are extremely
pleased with the design of the lounges, their locations and the overall
comfort levels.
easyJet and Swissport have stepped up
their relatonship (photo: easyJet).
“We have chosen Swissport as our
cargo handling partner because
they share the same values and have
shown they take our concerns seriously,” explained JS Kim, Regional
Manager, Asiana Airlines.
Following the sale of the Toulouse
and Nice stations, Swissport France
has also moved its head office
from Nice to Paris. MAP Handling
acquired all of Swissport’s passenger
handling business at the two stations,
including all personnel and equipment, on 15 March. The sale does not
include Swissport’s private executive
aviation business in Nice.
In other news, QAS has also begun
a joint venture with Arcaffe – one
of Israel’s leading cafe chains – and
The sleek new lounge concept has gone
down well with QAS customers.
Jan van Anrooy
now jointly operates two cafes in the
new terminal. With QAS now jointly
gaining more control over business
activities in the new terminal, staff
members have many additional
career opportunities and a much
wider choice of working environments.
■
ULD MANAGEMENT
Icelandair selects Unitpool
ULD control and pooling specialist
Unitpool has signed a long-term contract with Icelandair for the provi-
Yossi Raviv
■
AMSTERDAM
Asiana first at Schiphol
Swissport has secured the all-important launch full freighter customer
for its new cargo handling operation
at Amsterdam Schiphol Airport.
Since 1 June, Swissport has handled
Asiana Airlines’ twice weekly B747400 freighter service, which operates
on a Seoul-Vienna-London-Amsterdam-Seoul routing.
Unitpool’s suite of ULD management options
continues to attract carriers.
SWISSPORT WORLDWIDE
sion of comprehensive ULD services.
The contract follows a similar deal
struck with Canadian leisure carrier
Air Transat in March.
previous year. Similarly, a record 1.78
million tonnes of cargo was transported – a year-on-year increase of
10.2%.
“We are delighted to have attracted
the attention of Icelandair and welcome the carrier as our latest pooling
partner,” commented Phil Hill, CEO
Unitpool. “Icelandair was looking
for an option that would enable it to
focus on its core business, while being
able to outsource ULD requirements
to a single vendor.”
Peter Kohl
■
ASIA
China office opens
private flights by the executive aviation team, Swissport also entered
an exclusive cooperation with Athens Aviation Signature (AAS), the
biggest representation agency in
Greece.
In addition, Swissport Hellas at Athens International Airport today took
delivery of three brand new Volvo S80 luxury vehicles to transfer all pas-
Significant interest has already been
shown, with several reputed carriers
keen to collaborate through their
Italian operations.
The Icelandic carrier is currently
developing its fleet; it recently added
three B767s and has also made a commitment to acquire Boeing’s new 787
Dreamliner.
In other news, Unitpool has reached
an agreement with Kuwait-based
National Aviation Services (NAS) to
act as general sales agents for Kuwait
and Iraq. NAS offer an extensive
range of airport services in the Middle East region, including ground
handling and logistics.
Additionally Unitpool has appointed
Global Aircraft Products and Supports (GAPS) to handle ULD repairs
in Dubai. The two companies are also
reviewing an extension of the agreement to cover other locations in the
region.
Dani Sudan, Philip Hill
■
In addition, and as part of the global
commercial agreement with SWISS,
Swissport Italy will shortly take over
the carrier’s entire ground organisations at Milan and Rome, together
with the carrier’s 15 personnel. Simon
Widmer, an experienced Swissport
executive, will head the new operation.
Swissport now has an official representative office in the dynamic city of Shanghai
(photo: CNTO).
Simon Widmer
The early start-up at Singapore
Changi is not the only good news
from Swissport’s growing network
in Asia. On 1 May, Swissport opened
its first official representative office
in China – in Shanghai – so further
strengthening its presence in local
and regional markets. Swissport now
aims to expand and intensify its existing contacts in China and seek and
develop new partnership opportunities over the coming months.
■
SINGAPORE
Early start at Changi
Meanwhile, Unitpool – Swissport’s
global container management subsidiary – opened a new office in
Bangkok on 16 May. The operation
is centred on a team of IT specialists
who will provide global professional
ULD data management services.
Stephan Beerli
■
The Swissport pioneers line up at Singapore Changi.
Ground handling services have been
launched at Singapore Changi Airport four months ahead of schedule,
thanks in large part to the decision by
SWISS to become launch customer
at Swissport’s latest station in Asia.
Initially due to begin operations
in July, Swissport began handling
SWISS in March. It is now the third
ground handler at the airport having secured a 10-year full operating
licence in 2004 (see Swissreporter,
issue 14).
The early launch is considered an
important first step towards becoming a significant player in the Singapore ground handling market. In
2004, Changi enjoyed a record 30.4
million passengers, up 23.1% on the
Initially, the new passenger handling
activities will extend to station management, supervision and airport
ticketing services at both airports.
But, by expanding the operating network, and in light of the imminent
deregulation of the local market,
Swissport hopes to extend its services to further business areas in the
medium-term.
GREECE
Big year, bigger results
Swissport Lamda Hellas’s performance in 2004 more than lived up to its
strong reputation – quite an achievement considering the increased passenger numbers, flights and cargo
during what was a hugely important
year for Greece as a whole.
Contrary to what some might believe,
the post Olympic Games period was
anything but dull. In April, we welcomed LTU into our family of airline
customers. Swissport now handles
the German carrier in Athens, Thessaloniki and Heraklion. As of late
March, the Thessaloniki station has
also provided handling services to
British Airways.
Meanwhile, and following the handling of an increased volume of
sengers arriving through its executive
aviation facilities. Volvo is dedicated
to developing their brand presence
here in Greece and chose Swissport
as its partner after careful evaluation. Phil McGrane, GM and CEO
of Swissport Hellas stated: “This is
a prominent step for both Swissport
Hellas and Volvo – pioneering! It is
a terrific opportunity for both brands
to demonstrate their quality of service as well as their various product
portfolios surrounding Executive
Aviation.”
In other news, the Swissport Executive Lounge in Athens has undergone
a successful decorative facelift, with
valuable sponsorship from Habitat.
The modernised interior now offers
a relaxed but elegant ambience for
all passengers to enjoy.
Finally, franchise partner Swissport
Hellas Sud was successful in its bid
for the long awaited ground handling
licences on the islands of Rhodes and
Corfu (see page six).
Angeliki Athanassiadou
■
I TA LY
Italian portfolio
extended
Swissport has added to its service portfolio in Italy following the launch of
passenger handling operations by its
new Italian subsidiary at Rome Fiumicino and Milan Malpensa airports.
However, the Italian market is far
from an unknown quantity for Swissport, with cargo handling services
already provided at the airports of
Florence, Milan Malpensa and Milan
Segrate.
UK
UK market penetration
Glasgow becomes Swissport’s seventh
UK station (photo: BAA library).
In March, Swissport was awarded the
third handling licence at Glasgow
Airport, making the city its first station in Scotland.
Glasgow is Swissport’s seventh base
in the UK and the busiest airport in
Scotland with some 8.6 million passengers per year. The license covers
full aircraft handling, as well as line
maintenance and fuelling.
The move into Glasgow is just one
part of a deeper penetration into the
UK market in recent months. Elsewhere, Swissport has been appointed
as supervisory agents to SWISS at
London City Airport and has been
awarded a major contract to handle
First Choice Airways at London Gatwick, marking a first move into the
airport’s North Terminal.
Finally, in January, Swissport began
offering into-plane fuelling for all
carriers at Newcastle International
Airport. The new operation is the
SWISSPORT WORLDWIDE
first Swissport fuelling station outside
the US. Swissport’s activities at Newcastle also include maintaining and
operating the fuel storage system.
giving children a first job and helping steer them away from violence,
drugs and life on the street. On hearing of this initiative, Swissport Brazil spoke with Infraero at its Brasilia headquarters and agreed to get
involved.
Nigel Daniel
■
SOUTH AFRICA
Shareholder change
As part of its growth and diversification strategy, Swissport signed an
agreement in February to sell a 49%
holding in Swissport South Africa to
the Mvelaphanda Group.
The transaction teams Swissport
with an attractive local partner that
is excellently equipped to support
the further development of operations on the African continent. The
overall operational management of
Swissport South Africa remains in
Swissport’s hands.
The agreement, which entered into
effect on 1 March, was signed in
Johannesburg by Mvelaphanda Holdings Chairman, Tokyo Sexwale, and
Joseph In Albon, President & CEO,
Swissport International.
Swissport’s new facility at Johannesburg.
side doors, with two vehicle ramps
on the landside. Meanwhile, X-ray
facilities are available for the screening of non-regulated cargo, while an
extensive roller bed system can handle up to 35 airline pallets simultaneously, with two quick acceptance or
delivery thoroughfares. Two weighbridges, with a capacity of 15 tonnes
each, as well as two additional scales
for small shipment test weights, have
also been installed at convenient
locations.
Elsewhere, two cold room facilities,
one fitted with a roller bed system to
accept 18 perishable pallets and 10
containers, and the second fitted with
racking with 54 Euro skid positions
for general cargo, ensure that all perishable cargo is handled as specifically required.
Willy Hallauer
Jubilant Johannesburg
After years of planning, Swissport
South Africa is now the proud operator of a brand new cargo handling
facility at Johannesburg International Airport. The warehouse, which
opened in late 2004, has the capacity
to house in excess of 120,000 tonnes
of cargo per annum.
The project to develop a new cargo
handling warehouse and associated
facilities at Johannesburg began several years ago with Cargo Service Center SA, and has now finally reached its
end with Swissport Cargo Services.
Chemicals and dangerous goods are
handled in separate rooms, while live
animals are accommodated in two
animal hotels prior to flight departure or whilst waiting for state veterinary clearance.
Colin Baldwin
■
Now, each time that Swissport has a
job opportunity that fits an Infraero
child’s profile, resumes for individuals are submitted.
“We found out about the social
programmes and saw a wonderful opportunity,” explained Lician
Mello, CEO, Swissport Brazil. “We
could help the airport communities,
which are also our responsibility,
while at the same time get closer to
the biggest Brazilian airport organization.”
Meg Smith
■
CARIBBEAN
Aruba cool facility
On a sunny January day in Aruba,
Edison Briessen, Minister of Tourism & Transportation for Aruba,
officiated the opening of a new cool
facility at Swissport Cargo Services,
Aruba.
The new cool facility is crucial for
Aruba’s hub function in the important perishables business line. Today,
The facility has 12 landside acceptance or delivery doors and eight air-
■ BELGIUM/
LUXEMBOURG
Benelux boom
Swissport Cargo Services Belgium
plans to double its capacity at Brussels Airport by acquiring a 7,000square-metre airside building that will
enable it to offer a better and broader
range of services to its customers.
In addition to the benefits of direct
ramp access, the new building’s perishables centre should enable Swissport Brussels to attract further business volume. The building became
fully operational on 1 June.
Elsewhere, Swissport has tripled its
cargo handling volumes in Luxembourg over the last two years, making it an attractive alternative to
the dominant home carrier. Major
customers, such as KLM and China
Airlines, as well as numerous smaller
charter carriers already entrust the
handling of their cargo to Swissport
in Luxembourg.
■
USA
Hawaii fuels into-plane
growth
Swissport North America has secured
an into-plane fueling contract from
Aloha Airlines at Honolulu Airport
in Hawaii – the first step in a wider
plan to seek further fueling opportunities in the islands.
Swissport will begin operations with
13 employees providing services for
an average of 62 flights per day serving both inter-island and mainland
flights.
The finished product comprises a
6,300-square-metre cargo warehouse,
extensive office accommodation,
boardroom facilities for customer
airlines and 1,200 square metres of
covered stand area.
One of the facility’s many benefits is
that Swissport has its own landside
access, with staff and customer parking within the confines of the perimeter – itself controlled and secured by
Checkport SA. A swipe card access
control system was implemented
early in 2005 to expedite driver waiting times. In addition, the entire area
is under constant surveillance by a
bank of CCTV cameras monitored
from the control room by Checkport
security personnel.
Gerhard Goselink
David Harman
Rudy Rodriguez, Station Manager
Aruba, and Gerhard Goselink, Managing Director, Swissport Dutch
Caribbean, thanked local supporters
and long-time customers – including
KLM, Aruba Airport and Arubian
Customs – for their past and continued support.
BRAZIL
Working for the less
fortunate
ture-sensitive cargo volume to the
airport.
Swissport Brazil and Infraero sign up for the job opportunity collaboration.
Children living in poorer communities
near to many of Brazil’s airports have
been given an opportunity to step out
of the poverty trap thanks to a programme being run by the government
run airport operator, and subsequently embraced by Swissport Brazil.
Two years ago, Infraero, which manages all airport infrastructure in
Brazil, began a social programme
of education and welfare aimed at
many tonnes of flowers are transported from Columbia and Ecuador
via Aruba to Europe and beyond.
Perishables transport is one of the
fastest growing businesses within the
air cargo market and a sector that
Swissport Cargo Services supports
strongly. The new facility, which cools
at temperatures from 2–8 degrees
Celsius, can handle up to nine airline
pallets and is expected to help attract
additional perishables and tempera-
As a native of Hawaii, Earl Estrella,
Executive Vice President, Swissport
Fueling, has taken a special interest
in this new operation and has been
instrumental in its development. The
hope is that United Airlines will also
turn to Swissport in Honolulu as the
carrier explores the outsourcing of
into-plane operations as part of its
wider cost-cutting measures.
Elsewhere, in Fort Myers – where
Swissport operates the fuel storage
consortium and into-plane operation
– the company has also been asked
to enter a new line of business that
is closely aligned, but not identical to
its core business. The rental car companies at the airport have formed a
consortium to consolidate the handling of unleaded fuel for their fleets
SWISSPORT WORLDWIDE
and have hired Swissport to manage
the new storage facility and distribution system.
While it is not jet fuel, the daily inventory requirements are identical
to that of Swissport’s core business
and it is a great add on to the base
operation. In addition, the rental car
companies are very interested in this
approach to their fuel needs. After all,
it greatly reduces the environmental
exposure as they have only one professionally managed custodian of
their fuel instead of having separate
fuel storage for each company.
Swissport is extremely interested in
developing this as a new business line
as the rental car companies move to
improve both their economics and
their environmental exposure.
Finally, in Seattle, Swissport Fueling
will commence an into-plane operation with the start-up of the new
hydrant distribution line at the airport in late July. While the date is not
yet set in stone, Swissport expects to
begin operations by 1 August barring
any unforeseen construction or testing delays.
Swissport Fueling, which has operated the fuel storage facility at Seattle
for two years, will start with a modest
35 flights per day, but hopes to grow
that number as the carriers become
accustomed to having a second operator on the field for into-plane services.
Jim Keough
■
Prior to heading up Groundstar,
Nigel held several leading executive
positions within the aviation industry. As EVP Commercial, Nigel now
bears overall responsibility not only
for all sales and other commercial
aspects (excluding cargo) within the
Swissport Group, but also all aviation security, executive aviation, GSE
maintenance and product development activities.
He succeeds Simon Lehmann, who
left Swissport on 31 May to take up a
CEO role at a leading provider in the
Swiss leisure industry.
Tina Barbour, who has been with
Groundstar for three years as Operations Director, succeeds Nigel Daniel
as CEO of Swissport UK.
Tina and her excellent UK team will
continue to provide stability and
a quality service to customers and
develop the strong foundations that
have already been put in place.
Stephan Beerli
Fresh face at SCS
Americas
Swissport Cargo Services has made
an important addition to its Cargo
Americas team. In March, Hernan
Galindo joined as VP Cargo, Latin
America & The Caribbean.
Hernan brings more than 30 years of
diverse air cargo experience to the
team, having previously worked with
Avianca, Aerofloral and AvGroup
among others.
PEOPLE
Meg Smith
New commercial head
■
AWA R D
Global Ground Handling
Company of the Year
Nigel Daniel
The Board of Directors and Executive Management of Swissport International have appointed Nigel Daniel to head the Commercial Division
of the Swissport Group.
Nigel took up his new role as EVP
Commercial on 1 June following
three successful years leading UKbased ground handler Groundstar.
Swissport acquired the company in
April 2004 to further strengthen and
expand its position in the UK market.
Swissport is now active at seven UK
airports where its 2,800 personnel
provide full ground handling, fueling
and supervision services.
On May 31, Swissport International
has been named Global Ground
Handling Company of the Year for
2005 by the Institute of Transport
Management. The distinction confirms Swissport’s leading role in the
dynamic international airport services market.
As it did last year, the Institute of
Transport Management, an impartial
London-based market research body,
based its 2005 annual awards to the
world‘s leading transport and logistics companies on over 500 interviews
conducted throughout the industry.
Swissport successfully retained the
title it earned in 2004 as the world’s
best ground handler, staving off competition from all other major airport
services providers.
Stephan Beerli
✈
✈
NEWS TICKER
BUSINESS DEVELOPMENT
SWITZERLAND
Swissport has taken over pushback and deicing activities at
Zürich and Geneva airports from SR Technics Switzerland. The move
ties in with an overall strategy to offer customers single-source access
for all ground handling activities. The operational handover took place
on 1 January and included the transfer to Swissport of all 51 of the SR
Technics staff involved.
SN Brussels Airlines and Virgin Express have concluded a joint
handling agreement with Swissport Geneva – a first since the two carriers joined forces under the same holding structure.
BRAZIL
Swissport Brazil has renewed service contracts with Martinair,
Finnair, Air Europa and Holland Excell. CSA Czech Airlines, which
began operations to Fortaleza in November 2004, is another carrier to
choose Swissport.
HUNGARY
Swissport Cargo Services Magyarország began handling operations for trucked and flown freight at Budapest Airport in mid-December last year, in what is Swissport’s first cargo operation in Eastern
Europe. SCS Deutschland will supervise the new Hungarian operation.
✈
AWA R D S
EUROPE
In February, Swissport received three awards at the Handling
Agent Award event 2004, organised by Belgium’s SN Brussels Airlines.
Swissport won in the following categories: ‘Most excess baggage revenue’, given to the Paris XPG station (train check-in at Paris CDG operated by Swissport France); ‘Best airport ticketing office’, won by Swissport Geneva; and ‘Most dedicated station’, won by Swissport Nairobi.
Swissport would like to thank SN Brussels Airlines for this recognition.
USA
Swissport Americas stations at Anchorage, San Francisco, Los
Angeles, Washington Dulles, Sanford and JFK all received the FAA
Certificate of Excellence Diamond Award 2004. The Diamond Award is
the most prestigious FAA award given to an employer in recognition of
its support and participation in the FAA Aircraft Maintenance Technician Award Program. In addition, 117 Aircraft Maintenance Technicians
received FAA Award Certificates.
GREECE
Swissport Hellas Sud has got the award as the best company in
the services sector by the President of the Greek Parliament, Mrs Anna
Psarouda Benaki. The ceremony took place at Dimokritos Institute
(Athens, Agia Paraskevi Area) on June 8, 2005.
✈
CERTIFICATIONS
Congratulations to the following Swissport stations that have successfully passed the ISO 9001 certification audits since September 2004:
– Toronto
– Paris CDG T2
– Frankfurt
– Antwerp
– Los Angeles
– San Francisco
– Chicago O’Hare
– Atlanta
– Lima
– Manila
– Port Elizabeth
– Liège SCS
– Vienna
– Guadalajara
A total of 66 Swissport stations have now been awarded ISO
9001 certification.
CONTACTS
HEAD OFFICE
Swissport International Ltd., Joseph In Albon,
President & CEO, P.O. Box, CH-8058 ZürichAirport, joseph.inalbon@swissport.com,
tel. +41 43 812 2779, fax +41 43 321 2901
Swissport International Ltd., Clive Dolman,
Group CFO, P.O. Box, CH-8058 Zürich-Airport,
clive.dolman@swissport.com,
tel. +41 43 812 9413, fax +41 43 321 2901
Swissport International Ltd., Nigel Daniel,
EVP Commercial (Sales), P.O. Box, CH-8058
Zürich-Airport, nigel.daniel@swissport.com
tel. +41 43 812 2314, fax +41 43 321 2875
ASIA/MIDDLE EAST/
AFRICA
Swissport International Ltd., Dr. Ludwig Bertsch,
EVP Asia, Middle East, Africa & Cargo,
P.O. Box, CH-8058 Zürich-Airport,
ludwig.bertsch@swissport.com,
tel. +41 43 812 2694, fax +41 43 321 2901
ALGERIA
Swissport Algérie, Claude Badan, General Director,
Algerian Business Center, Pins Maritimes/
Mohammadia, Alger, claude.badan@swissport.com,
tel. +213 21 891 010, fax +213 21 891 011
(operational as from end of 2005)
R E P R E S E N TAT I O N F O R
CHINA
Swissport China, Shanghai Representative Office,
Daniel Jettel, Asian Business Development
Manager, 8F/F02 Shanghai Mart, 2299 Yan
An West Road, CN-Shanghai 200336,
daniel.jettel@swissport.com, tel. +86 (21) 5240
1118 ext. 2509, fax +86 (21) 5240 0007
ISRAEL
Q.A.S. – Quality Airport Services, Yossi Raviv,
President & CEO, P.O. Box 136,
Ben Gurion International Airport 70100, Israel,
yraviv@qasisrael.co.il,
tel. +972 3 972 7777, fax +972 3 972 7772
K E N YA
Swissport Kenya, Jeroen de Clercq, CEO,
Jomo Kenyatta Intl. Airport/Nairobi Cargo Center,
P.O. Box 19177, 00501 Embakasi Nairobi,
Kenya, jeroen.de-clercq@swissport.com,
tel. +254 20 823 328, fax +254 20 824 754
KOREA
Swissport Korea Ltd., J.W. Kim, President & CEO,
2069 Passenger Terminal, Incheon International
Airport, 2851 Woonseo-dong, Jung-gu, Incheon,
400-340, Korea, jw.kim@swissport.com,
tel. +82 2 2657 6150, +82 32 743 2528
THE PHILIPPINES
Basel
Swissport Basel, Stefan Resele,
Senior Vice President, P.O. Box, CH-4030 BaselAirport, stefan.resele@swissport.com,
tel. +41 61 325 2300, fax +41 61 325 2307
Geneva
Swissport Genève, Ernest Hochuli, Senior Vice
President, P.O. Box 776, CH-1215 GenevaAirport, ernest.hochuli@swissport.com,
tel. +41 22 799 3010, fax +41 22 799 3167
AUSTRIA
Swissport Austria GmbH, Renate Mackay,
General Manager, Building 645, 1300 ViennaAirport, Austria, renate.mackay@swissport.com,
tel. +43 1 7007 35521, fax +43 1 7007 35523
BELGIUM
Swissport Cargo Services Belgium,
Patrick Minsart, General Manager, Brucargo
Building 721, 1931 Zaventem, Belgium,
patrick.minsart@swissport.com,
tel. +32 2 753 0510, fax +32 2 753 0519
FRANCE
Swissport France, Jean-Didier Savioz,
President & CEO, Immeuble Communica,
455, Promenade des Anglais, 06299 Nice
Cedex 3, France, jean-didier.savioz@swissport.com,
tel. +33 4 9229 4452, fax +33 4 9229 4451
GERMANY
Swissport Deutschland GmbH,
Hans-Rudolf Moser, GM Ground Handling,
Germany, hans-rudolf.moser@swissport.com,
Wanheimerstr. 45, 40472 Düsseldorf, Germany
tel. +49 211 43 71 3110, fax +49 211 43 71 3111
Swissport Cargo Services Deutschland GmbH,
Toralf Sonntag, General Manager Cargo Services,
Cargo City Süd, Building 558C, 60549 Frankfurt,
Germany, toralf.sonntag@swissport.com,
tel. +49 69 219 79710, fax +49 69 219 79799
S. Stuttgart Ground Services GmbH,
Klaus Knöpfle, General Manager,
Flughafen Stuttgart, P.O. Box 230411, 70624
Stuttgart, Germany, knoepfle@stuttgart-airport.com,
tel. +49 711 948 2900, fax +49 711 948 2901
GREECE
Swissport Hellas S.A., Phil McGrane, General
Manager, Athens International Airport “Eleftherios Venizelos”, 19019 Spata, Greece, phil.
mcgrane@swissport.com, tel. +30 210 353
7256, fax +30 210 353 7821, (also for SKG)
Swissport Hellas Cargo, Alex Panokis, Operations Manager, Athens International Airport
“Eleftherios Venizelos”, Cargo 3–4, Bldg 15A,
19019 Spata, Greece, alex.panokis@swissport.com,
tel. +30 210 354 3099, fax +30 210 354 3170
Swissport Philippines, Inc., Juan C. Paraiso III,
President & CEO, Ninoy Aquino International
Airport (NAIA), Pasay City, The Philippines,
juan.paraiso@swissport.com.ph,
tel. +63 2 852 9397, fax +63 2 852 9397
Swissport Hellas Sud, Georges Peter, General
Manager, Airport Nikos Kazantzakis, 71601
Heraklion, Crete, georges.peter@swissport.com,
tel. +30 281 0336 970, fax +30 281 0336 971
(also for Corfu and Rhodes)
SINGAPORE
HUNGARY
Swissport Singapore Pte. Ltd., Peter Kohl, President & CEO, Unit 041-60B-01, Terminal 1,
Changi Airport, P.O. Box 105, Singapore
918144, peter.kohl@swissport.com,
tel. +65 6542 3342, fax +65 6542 9596
SOUTH AFRICA
Swissport South Africa (Pty) Ltd., John Murray,
President & CEO, P.O. Box 5511, Johannesburg Intl. Airport 1627, South Africa,
jmurray@swissport.co.za,
tel. +27 11 928 8527, fax +27 11 928 8541
SUDAN
Swissport Sudan, Adil Ali Mufti, CEO, Baladiya
Street, Tadamon Tower, Flat No 708, P.O. Box
13051, Khartoum, Sudan, massjet@hotmail.com,
tel. +249 183 769713/772954,
fax +249 183 769712
TA N Z A N I A
DAHACO, Gaudence K. Temu, Vice President,
P.O. Box 18043, Dar es Salaam Intl. Airport,
Tanzania, gaudence.temu@dahaco.com,
tel. +255 22 284 4610/14, fax +255 22 284 4343
EUROPE & SWITZERLAND
Swissport International Ltd., Urs Sieber, EVP
Division Europe & Switzerland, P.O. Box,
CH-8058 Zürich-Airport, urs.sieber@swissport.com,
tel. +41 43 812 2310, fax +41 43 321 2875
SWITZERLAND
Zürich
Swissport Zürich, Marcel Hungerbühler, Senior
Vice President, P.O. Box, CH-8058 Zürich-Airport, marcel.hungerbuehler@swissport.com,
tel. +41 43 812 6170, fax +41 43 812 9195
Swissport Cargo Services Magyarorszàg kft.,
Balàzs Enyedi, Station Manager, Airport Business
Park, Lôrinci ùt 59.C3, 2220 Vecsès, Hungary,
balazs.enyedi@swissport.com,
tel. +36 2955 4950, fax +36 2955 4944
I TA LY
Swissport Cargo Services Italy, Sergio Squeri,
General Manager, Via R. Morandi 76, 20090
Segrate, Italy, sergio.squeri@swissport.com,
tel. +39 02 2692 0271, fax +39 02 2692 0257
Swissport Italy S.r.l., Simon Widmer, General
Manager, P.O. Box, BE, CH-8058 Zürich-Airport,
simon.widmer@swissport.com,
tel +41 43 812 3458, fax +41 1 811 1056
LUXEMBOURG
Swissport Cargo Services Luxembourg,
Guy Ghysels, President & CEO, Cargo Center
West/Findel Airport, 2889 Luxembourg,
Luxembourg, guy.ghysels@swissport.com,
tel. +352 26 426 2703, fax +352 26 426 2702
THE NETHERLANDS
Swissport Ground Handling, Wouter R. Van Ginkel,
Station Manager, Havenmeesterweg 55,
1118 CB Schiphol, The Netherlands,
wouter.vanginkel@swiss.com,
tel. +31 20 316 3004, fax 31 20 316 3005
Swissport Cargo Services, The Netherlands B.V.,
Jan van Anrooy, General Manager, Uiverweg 2 – 6,
1118 DS Schiphol Airport, The Netherlands,
jan.vananrooy@swissport.com,
tel. +31 20 316 3731, fax +31 20 316 3733
POLAND
Swissport Poland, Witold Michalowski, General
Manager, Ul. Zwirki i Wiguri 1, 02-143 Warsaw,
Poland, w.michalowski@swissport.com,
tel. +48 22 650 4527, fax +48 22 650 3599
RUSSIA
Swissport Cargo Services Russia, Natalia
Fedorova, General Manager, Pilotov 32A,
Aviagorodok, St. Petersburg, Russia,
cscled@sovintel.ru, tel./fax +7 812 718 7591
S PA I N
Swissport Handling S.A., Daniel Gut,
President & CEO, C/Gran Via, 71-3a dcha.,
28013 Madrid, Spain, daniel.gut@swissport.com,
tel. +34 91 548 7631/32, fax +34 91 541 5955
TURKEY
Havas, Ugur Dogan, General Manager & CEO
Nurettin Oektem Sk. No. 2, 80260 Sisli-Istanbul,
Turkey, udogan@havas.net, tel. +90 212 233
2422 / 111, fax +90 212 233 38 53
UNITED KINGDOM
Swissport UK Ltd., Tina Barbour, CEO Groundstar House, Freight Village, Newcastle upon
Tyne, NE13 8BH, tina.barbour@groundstar.com
tel. +44 191 214 8121, fax +44 191 214 8014
Swissport Cargo Services, Paul Arnold, Managing
Director, Bedfont Road, London Heathrow Airport,
Staines, Middlesex, TW197NL, United Kingdom,
paul.arnold@swissport.com,
tel. +44 1784 266 660, fax +44 1784 266 262
SWISSPORT AMERICAS
Swissport Americas, Erich Bodenmann, EVP
Division Americas, 45025 Aviation Drive, Suite
350, Dulles, VA 20166-7557, USA,
erich.bodenmann@swissport.com,
tel. +1 703 742 4301, fax +1 703 742 4321
ARGENTINA
Swissport Argentina S.A., Hugo Schreier, CEO,
Intl. Airport Ezeiza, Suite 314 Ministro Pistarini,
1802 Ezeiza, Buenos Aires, Argentina, hugo.
schreier@swissport.com,
tel. +54 11 5480 4433, fax +54 11 5480 4431
ARUBA
Swissport Cargo Services – Aerocargo N.V.
Rudy Rodriguez, Station Manager, Reina Beatrix
Airport, Cargo Building A, Aruba, tel. +297
582 2470 ext 102, fax +297 583 0622, aua.
aerocargo@swissport.com
BRAZIL
Swissport Brasil Ltda., Lician de Mello,
CEO, Av. Vinte de Janeiro s/nr, Terminal 1-Setor
Azul, Sala 1651A, RJ Pista CER 21941-970,
Rio de Janeiro, Brazil, lician.mello@swissport.com,
tel. +55 21 3398 5934, fax +55 21 3398 5932
CANADA
Swissport Canada Handling Inc.,
Erich Bodenmann, President, 6500 Silver Dart
Drive, Core G, Mississauga, Ontario L5P 1A2,
Canada, erich.bodenmann@swissport.com,
tel. +1 703 742 4301, fax +1 703 742 4321
DOMINICAN REPUBLIC
Swissport Dominicana, Omar J. Azar, CEO,
Avenida Independencia 1811, Santo Domingo,
Dominican Republic, omar@swissport.com.do,
tel. +1 809 508 2270, fax +1 809 508 6543
HONDURAS
Swissport GBH Honduras, Miguel Sierra,
General Manager, Nueva Terminal de Carga
Of. 301, Apto. Internacional “Ramón Villeda
Morales”, San Pedro Sula, Honduras, miguel.
sierra@swissport.com.hn,
tel. +504 668 8880, fax +504 668 8884
MEXICO
Swissport de Mexico S.A. de C.V., Antonio
Ferrer Bernat, President & CEO, Antiguo Camino
a Texcoco s/n, Col. Penon de los Banos, C.P.
15520, Deleg. Venustiano Carranza, Mexico D.F.,
aferrer@cargosc.com.mx,
tel. +52 55 5784 8240, Fax +52 55 5786 8211
IMPRESSUM
Published by:
Corporate Communications,
Publisher:
Stephan Beerli, Vice President
Marketing & Communications,
Editor:
Richard Rowe
richardrowe@blueyonder.co.uk
tel +44 (0) 131 620 1174
Swissport coordinator:
Andrea Seehafer
andrea.seehafer@swissport.com
tel. +41 43 812 4954
fax +41 43 321 2865
Contributors to this issue:
Joseph In Albon, Jan van Anrooy, Angeliki
Athanassiadou, Claude Badan, Colin
Baldwin, Stephan Beerli, Nigel Daniel,
Jacques Delessert, Alan George, Markus
Gloor, Gerhard Goselink, Peter Graf,
Willy Hallauer, David Harman, Philip
Hill, Jim Keough, JW Kim, Peter Kohl,
Paul Marsman, Georges Peter, Dani
Sudan, Yossi Raviv, Richard Rowe, Dirk
Jan de Roo, Mark Salathe, Jean-Didier
Savioz, Andrea Seehafer, Louis Seliner,
Meg Smith, Juvenal Tavares , Heath
White, Simon Widmer
Translations:
Paul Day
Layout and printing:
DAZ, Druckerei Albisrieden AG, Zürich
Subscriptions:
For a free subscription, please send your
full name and address to the Swissreporter
Information Desk.
Changes of address:
Please send details of any change of
address (by returning your mailing label
with the changes clearly indicated)
and any other correspondence regarding
subscriptions to the Swissreporter
Information Desk.
Printed in Switzerland
Circulation 15,000
© 2005 Swissport International Ltd.,
Zürich-Airport, Switzerland
www.swissport.com
Swissport Fueling, Thomas F. Comeau, President,
45025 Aviation Drive, Suite 350, Dulles, VA
20166-7557, USA, tom.comeau@swissport.com,
tel. +1 703 742 4392, fax +1 703 742 4388
Swissport Cargo Services, L.P., Steve Tamm, Vice
President Americas, Cargo Building 151, JFK Int.
Airport, Jamaica, NY 11430, USA,
steven.tamm@swissport.com,
tel. +1 718 244 5500, fax +1 718 995 5139
Swissport CFE, Fred Campbell,
President (ad interim), 4560 South Boulevard,
Suite 202, Virginia Beach, VA 23452, USA,
fred.campbell@swissport.com,
tel. +1 757 490 2465, fax +1 757 490 2543
Hallmark Aviation Services, Philipp Huber,
President, 5757 W. Century Blvd., Suite 860,
Los Angeles, CA 90045, USA,
philipphuber@hallmark-aviation.com,
tel. +1 310 215 7213, fax +1 310 410 5362
VENEZUELA
Swissport Cargo Services Venezuela,
Oscar Lehmann, General Manager, Ed. Pascal
Torre B Local 4B, Planta Baja, Av. Romulo
Gallegos, Santa Eduvigis Caracas, Venezuela,
cscccsol@cantv.net, tel. +58 212 285 4060,
fax +58 212 285 8491
NETHERLAND ANTILLES
Swissport Cargo Services – Aerocargo N.V.
Gerhard Goselink, General Manager,
Swissport Cargo Building, Curaçao Int. Airport,
Curaçao, Neth. Antilles, tel. +599 9868 2244
ext 200, fax +599 9869 5890,
cur.aerocargo@swissport.com
PERU
Swissport GBH Peru, Alberto Huby, General
Manager, Av. Elmer Faucett 4800 Callao, Lima,
Peru, alberto.huby@swissport.com.pe,
tel. +511 411 6800, fax +511 411 6820
U R U G U AY
Swissport Uruguay, Eduardo Carneglia, CEO
Carrasco International Airport
UY-Montevideo, ecarneglia@swissport.com.uy
tel. +59 82 600 9784, fax +59 82 600 9254
USA
Swissport USA, Erich Bodenmann, President &
CEO (for full address pls see Swissport Americas)
AV I A T I O N S E C U R I T Y
Checkport, Louis Seliner, CEO,
P.O. Box, 8058 Zürich-Airport, Switzerland,
louis.seliner@checkport.info,
tel.+41 43 812 2467, fax +41 43 321 2874
(Contact for Switzerland, ABV, CPT, DLA, JNB,
LOS, NBO, NSI, SSG, PHC)
ULD MANAGEMENT
Unitpool AG, Philip Hill, Managing
Director, Steinackerstrasse 2,
8302 Kloten, Switzerland, phill@unitpool.com,
tel. +41 43 255 4144, fax +41 43 255 4142
SWISSPORT EXECUTIVE
AV I A T I O N
Swissport International Ltd., Alan George,
VP Executive Aviation, P.O. Box,
8058 Zürich-Airport, Switzerland,
alan.george@swissport.com,
tel. +41 43 812 3980, fax +41 43 321 2874

From relationships to partnerships

Transcription

Similar documents

swissreporter - issue 1

waiver guidelines jakarta incident

London Airport`s Cloud Based Common Use System

Satisfaction And Loyalty To Airlines In Mexico

Time to rethink ground handling

Introducing Southwest Cargo Companion

07/21/2012 Saturday Briefing Archive (1.6 MB PDF)

Turning Press Releases into Ticket Sales

rubiconhaulers.com 102" Wide Body Toy Haulers

southwest airlines