what does development mean?

WHAT DOES DEVELOPMENT MEAN?
2010 ANNUAL REPORT
EVERYTHING IS IN A CONSTANT
STATE OF DEVELOPMENT
LIFE IS DEVELOPMENT. AN IMPRESSIVE AMOUNT OF RESEARCH REPORTS FROM ALL
SCIENTIFIC AND ARTISTIC DISCIPLINES CAN BE REDUCED TO THESE SIMPLE THREE WORDS.
IN FACT, EVERY THING AROUND US IS CONSTANTLY DEVELOPING. SOME THINGS SEEM TO
TAKE THEIR TIME AND CHANGES ARE HARDLY VISIBLE. OTHER THINGS, HOWEVER, HAPPEN
VERY QUICKLY. IN RETROSPECT, WE ARE OFTEN FULL OF AMA ZEMENT.
IT IS IMPOSSIBLE TO IMAGINE AN ECONOMY WITHOUT DEVELOPMENT. THE REVERSE IS
ALSO TRUE: DEVELOPMENT IS UNIMAGINABLE WITHOUT ECONOMIC INNOVATION. IT HAS
ALWAYS BEEN THE CHANGES AND INNOVATIONS IN ECONOMIC STRUCTURES THAT HAVE
DECISIVELY CONTRIBUTED TO THE FURTHER DEVELOPMENT OF OUR SOCIET Y. OVER THE
L AST 200 YEARS, WE HAVE DEVELOPED FROM AN AGRICULTURAL SOCIET Y TO AN
INDUSTRIAL AND SERVICE SOCIET Y AND MOST RECENTLY TO AN INFORMATION SOCIET Y.
WE DON’T KNOW IN WHAT DIRECTION OUR SOCIET Y WILL DEVELOP OVER THE NEXT FEW
DECADES. HOWEVER, SOME FACTORS ARE ALREADY APPARENT: PEOPLE ARE GET TING
OLDER, WHICH MEANS THAT THE NUMBER OF PEOPLE WHO NEED CARE WILL RISE AND
THAT PENSIONS MUST BE FINANCED ON A LONG-TERM BASIS. OUR SOCIAL WELFARE
SYSTEM AS WELL AS OUR EDUCATIONAL SYSTEM FACE GREAT CHALLENGES. THE ROLE
THAT INFORMATION AND KNOWLEDGE PL AY WILL CONTINUE TO INCREASE. TODAY DATA IS
ALREADY TRAVELLING AROUND THE WORLD AT LIGHTNING SPEED. PEOPLE, STATES AND
ECONOMIC SYSTEMS ARE MOVING CLOSER TOGETHER. THE WORLD IS INCREASINGLY
BECOMING A GLOBAL VILL AGE. BORDERS ARE LOSING THEIR MEANING. AS WE HAVE
ALREADY SEEN, THIS CLOSE INTERT WINING CAN HAVE NEGATIVE CONSEQUENCES. BUT
EVEN THOUGH GREAT CHALLENGES HAVE ARISEN, WE HAVE ALWAYS MANAGED TO
OVERCOME THESE DIFFICULTIES BY CONTINUING TO DEVELOP.
TABLE OF CONTENTS
2010 ANNUAL REPORT
Functionaries
11
Report of the supervisory board on the 2010 financial year
13
Developments in 2010 – Raiffeisen-Landesbank Steiermark in its 84 th year of business
18
The business segments of the Raiffeisen-Landesbank Steiermark
34
Our commitment to society
42
924 people in the Raiffeisen-Landesbank Steiermark get things moving for you
43
Developing good human resources
47
Enabling success
51
Getting things moving in the Raiffeisen Association
57
Raiffeisen Banking Group Styria – Facts and Figures
58
2010 ANNUAL FINANCIAL STATEMENTS OF
RAIFFEISEN-L ANDESBANK STEIERMARK AG
Balance sheet
64
Balance sheet items
66
Profit and loss statement
67
Audit certificates
72
2010 ANNUAL REPORT
7
2010 ANNUAL FINANCIAL
STATEMENTS OF RAIFFEISENLANDESBANK STEIERMARK AG
Foreword
Some words and sentences are said or written
optimists on supercycles and golden years. In any
very quickly. For example: “We’ve learned from the
case, we all are living in a time of transition that
crisis”. I’ve heard this sentence a lot in the past
challenges us as a bank. It is necessary to react to
year. And I’ve asked myself whether the people who
change in a timely manner and to play an active role
say this have in fact learned from the crisis.
in dealing with certain developments.
When I recapitulate some of the messages in the
Many people contributed to the fact that 2010 was a
media, I have the feeling that only a very few people
good year for Raiffeisen-Landesbank Steiermark
have actually learned anything from the crisis.
and the Raiffeisen Banking Group, in the first place
Quickly, sometimes too quickly, everything has
naturally our customers. A reliable partner, we did
returned to the way it was before the crisis.
not leave them alone during the crisis. We are also
accompanying them now in the upswing in order to
Raiffeisen-Landesbank Steiermark has actually
take advantage of new opportunities with them and
learned from the crisis. We have drawn our own
for them.
conclusions from the economic upheaval of the
We also have to thank our owners, the Styrian
past few years and have taken action in good time.
Raiffeisen banks. The atmosphere at Raiffeisen in
Thanks to a self-imposed result improvement
Styria is really something special, and it is for a
programme, our bank is becoming more customer-
good reason that we are envied for it again and
orientated, slimmer and fitter so that we can
again. And, of course, I would like to thank all those
manage future crises all by ourselves, with our own
offering their services to Raiffeisen-Landesbank
strength. Because one thing is absolutely certain:
Steiermark on a daily basis and who make our
Exceptional situations like the last one can descend
success possible through their work. In the end, it is
upon us again at any time and with the same force.
they who continue to develop this enterprise.
In 2010, the economy accelerated once again and
the 2 % economic growth in Austria definitely marks
a positive development. However, it is not enough
to control unemployment quickly, even if it is going
down faster than originally supposed.
Markus Mair
Where economic development is really heading
in the coming months and years is disputed.
Pessimists are counting on negative growth,
Chairman of the Managing Board
2010 ANNUAL REPORT
LEARNING FROM THE CRISIS
7
From the left: Friedrich LENGGER, Arndt HALLMANN, Johann JAUK, Markus MAIR, Martin JEINDL
SUPERVISORY BOARD
BOARD OF TRUSTEES
PRESIDENT
CHAIRMAN
Wilfried Thoma
Peter Salzinger
FIRST VICE-PRESIDENT
DEPUT Y CHAIRMAN
Herbert Kolb
Franz Rothschedl
2010 ANNUAL REPORT
FUNCTIONARIES
SECOND VICE-PRESIDENT
Alfred Lackner
MEMBERS
Heinrich Herunter
MEMBERS
Rudolf Hinterleitner
Johann Gratzer
Karl Hofmann
Josef Hainzl
Johann Posch (until 14 March 2010)
Hans-Heinz Jauk (until 19 May 2010)
Franz Potzinger
Alois Pabst
Engelbert Springer
Eugen Roth
Franz Trummer
Josef Scherounigg
Hubert Stieninger
STATE COMMISSIONERS
Franz Titschenbacher (since 19 May 2010)
Gabriele Herbeck
Erik Venningdorf
Gabriele Hermann
Josef Zügner
DELEGATED BY THE EMPLOYEES
COUNCIL
Sabine Fuchs (since 1 March 2010)
Walter Gruber
Josef Hofer (until 28 February 2010)
Harald Korschelt
Margret Matlschweiger
Bernhard Wesener
Thomas Zehetleitner
11
The Supervisory Board of the Raiffeisen-Landes-
Board, I would like to thank Hans-Heinz Jauk for his
bank Steiermark AG held six meetings in the period
many years of commendable work for our institution
under review, during which the required decisions
and the Raiffeisen Association, which he performed
were made. In the course of its audit, the Super-
with a lot of circumspection. On 19 May 2010, Mayor
visory Board could satisfy itself that the Raiffeisen-
Franz Titschenbacher, chairman of the Raiffeisen
Landesbank Steiermark AG is managed in a careful,
Association Styria, was elected as a new member
conscientious, flawless and cooperative way by
of the Supervisory Board.
2010 ANNUAL REPORT
REPORT OF THE SUPERVISORY
BOARD ON THE 2010 FINANCIAL YEAR
those in charge. It has thus fulfilled all the tasks
assigned to it by law and the articles of association.
The internal and group audit department reported
every quarter to the Executive Committee, appoin-
Due to the extraordinary economic conditions still
ted by the Supervisory Board according to § 42
ongoing in 2010, the Supervisory Board in the role
paragraph 3 of the Federal Banking Act, on
assigned to it by law and the articles of association
important findings on the basis of the audits
together with the Managing Board took active
conducted.
measures for the long-term preservation of the
interests of the Raiffeisen-Landesbank Steiermark
The Supervisory Board’s audit committee held
AG as well as its continuing steady and successful
two meetings in the period under review and fully
development.
performed the tasks conferred upon it by law.
The members of the Supervisory Board were
The annual financial statements and the manage-
promptly, regularly and fully informed by the
ment report as well as the consolidated financial
Managing Board both orally and in writing on
statements and the consolidated management
important business transactions and on all relevant
report for the 2010 financial year were examined in
issues concerning the development of business
detail together with the statutory bank auditor, the
including the risk situation and risk management.
Austrian Raiffeisen Association, as well as with the
additional, voluntarily appointed annual auditor, the
The request of Hans-Heinz Jauk, member of the
KPMG Austria GmbH Wirtschaftsprüfungs- und
Supervisory Board, to step down early from the
Steuerberatungsgesellschaft. Since these met the
Supervisory Board was noted at the Annual General
statutory provisions to the fullest, both the bank
Meeting of 19 May 2010 and the election of his
auditor and the annual auditor issued the clean
successor was held. On behalf of the Supervisory
audit certificate.
13
14
The audit committee dealt with the present balance
On the basis of this success, the Supervisory Board
sheet on 15 April 2011. The examination of the
would like to express its gratitude and appreciation
annual financial statements and the management
to the Managing Board, the executives as well as
report as well as the consolidated annual financial
all the employees of Raiffeisen-Landesbank
statements and consolidated management report
Steiermark AG for their commitment and their
for the 2010 financial year as well as acknowledge-
successful work in 2010. And most of all, we would
ment of the report of the bank auditor and the
like to extend a special thank you to our customers
annual auditor by the Supervisory Board took
for the confidence they have shown in us. Our
place at its meeting on 15 April 2011. After the
long-term customer relations are a sign that the
conclusive result of its examinations, the Super-
Raiffeisen-Landesbank Steiermark AG is a reliable
visory Board raised no objections. The Super-
partner for all situations in life.
visory Board approves the annual financial statements drawn up by the Managing Board, which is
thus established according to § 96 of the Austrian
Graz, April 2011
Stock Corporation Act, and takes note of the
consolidated annual financial statements.
The annual report shows that the Raiffeisen-
For the Supervisory Board
Landesbank Steiermark AG, despite the extraordinary economic environment, is a firmly rooted
and reliable regional bank, which has successfully
met the growing challenges of the market due to
its sustainable business model.
President Wilfried Thoma, Chairman
CHILDREN DEVELOP INTO ADULTS.
RAIFFEISEN GROWS WITH THEM
AND ACCOMPANIES THEM ALONG
THE WAY THEIR ENTIRE LIFE LONG.
DEVELOPMENTS IN 2010 – THE
RAIFFEISEN-L ANDESBANK STEIERMARK
AG IN ITS 84 TH YEAR OF BUSINESS
12 JANUARY 2010
ENERGY EFFICIENCY IN
BUSINESSES
With the first of a total of 12 events entitled “Energy
Efficiency in Businesses“, Raiffeisen and the Economic Initiative Sustainability ( WIN) give Styrian
businesses a taste of how to think about their energy
situation.
18
27 JANUARY 2010
NEW BANK BRANCH ON
THEODOR-KÖRNER-STRASSE
After a 5 month renovation, the Theodor-KörnerStraße bank branch was reopened with a ceremonial
act. Priest Markus Madl from the Graz-Graben parish
gave the blessing.
16 JANUARY 2010
41ST GABLE CROSS RACE
129 participants fought their way through the gates
at RLB’s 41st Gable Cross Race on the Hebalm.
10 FEBRUARY 2010
MAYORS’ CONFERENCE
RLB Raiffeisen-Leasing, the municipal software
provider “CommUnity”, and the Styrian Association
of Municipalities invited mayors to the 2 nd Mayors’
Conference held in the Stadthalle Graz convention
centre whose motto was “Vision: My Municipality in
2010”.
5 MARCH 2010
40TH ANNIVERSARY OF
RAIFFEISEN INSURANCE
11 AND 12 MARCH 2010
ENERGY SAVING DAYS
Raiffeisen Steiermark hosted the 3 rd Energy Saving
Days, emphasizing once again its commitment to
climate protection and energy saving.
2010 ANNUAL REPORT
Raiffeisen Insurance celebrated its 40 th anniversary
with an Austrian-wide road show. The event in Graz
saw the awarding of the Raiffeisen Awards to the
best Raiffeisen banks of 2009.
19
10 MARCH 2010
HUBERT SCHMALIX
OPENING
The opening of the paintings exhibition of Hubert
Schmalix had the Raiffeisen Gallery bursting at the
seams. The artist was present and took time to
answer questions from his fans.
7 APRIL 2010
21ST TALKS ON THE
ECONOMIC SITUATION
A record number of people in the audience, a modest
amount of optimism and a dash of “warning” were the
ingredients of the 21st Talks on the Economic Situation
by Raiffeisen-Landesbank and the Austrian Institute
for Economic Research ( WIFO) at Congress Graz.
21 APRIL 2010
40TH RAIFFEISEN YOUTH
COMPETITION
“Picture your climate” was the motto of the
40 th Raiffeisen Youth Competition. The winners from
Graz were honoured with awards during the final
event at the Tummelplatz branch.
7 APRIL 2010
READING WITH
MARTIN G. WANKO
Wordsmith Martin G. Wanko read to RLB clients from
his columns, sharing his thoughts about (un)useful
holidays and a technical support hotline in Tel Aviv,
among other topics.
20
21 APRIL 2010
ELECTROMOBILITY
Christina Edlinger-Ploder, councillor of the regional
government of Styria, and Mayor Siegfried Nagl held
an electromobility press conference where it was
possible to admire Raiffeisen Leasing’s electric cars.
20 APRIL 2010
OPENING OF THE CYCLE
AIR REFILLING STATION
The RLB Unicentre in Zinzendorfgasse installed a
permanent and very popular air refilling station for
cyclists.
6 MAY 2010
RAIFFEISEN
BUSINESS RUN
2010 ANNUAL REPORT
A strong team featuring CEO Markus Mair represented
the RLB at the 10 th Raiffeisen Business Run. Numerous
clients took part in the run that passes through the
historic centre of Graz.
21
27 APRIL 2010
BALANCE SHEET PRESS
CONFERENCE
As part of a balance sheet press conference, CEO
Markus Mair presented the results for 2009.
Raiffeisen Steiermark managed to increase its
volume, profit and own resources successfully during
the recession year.
15 MAY 2010
MUSIC FESTIVAL ON LAKE
SCHWARZL
The music festival on Lake Schwarzl provided a
powerful load of fun and music. The Raiffeisen Club
was one of the sponsors of this event.
11 MAY 2010
CHRISTA NICKLWLODKOWSKI OPENING
The second opening in the Raiffeisen Gallery showed
paintings of the artist Christa Nickl-Wlodkowski.
16 MAY 2010
AWARD CEREMONY FOR
THE WINNERS OF THE 40TH
RAIFFEISEN YOUTH
COMPETITION
Luttenberger*Klug showed up as the star guests at
the award ceremony for the Styrian winners of the
40 th Raiffeisen Youth Competition.
31 MAY 2010
TALK ON EASTERN
EUROPE
Herbert Stepic, CEO of Raiffeisen International, was
invited by RLB, the Federation of Austrian Industries
(IV ) and the Austrian Managers Association ( WdF) to
give a talk in Raaba on the topic “Is Eastern Europe
still interesting?”
22
19 MAY 2010
RLB’S GENERAL MEETING
AND GENERAL ASSEMBLY
It was a festive day for the RLB. First, the RaiffeisenLandesbank’s two highest committees, the general
meeting and the general assembly, met. Then in the
evening, a large client event took place during which
the outgoing chairman of the Styrian Raiffeisen
Association, Hans Jauk, was celebrated, among others.
2 JUNE 2010
EXPERT CONFERENCE OF
THE CROATIAN-AUSTRIAN
CHAMBER OF COMMERCE
2010 ANNUAL REPORT
The Croatian-Austrian Chamber of Commerce hosted
an expert conference with high-ranking politicians
from Croatia at RZB’s headquarters in Vienna.
22 JUNE 2010
STYRIARTE PRESS
CONFERENCE
23
The programme of Styriarte 2010 was presented as
part of the press conference. Its main sponsor, the
Raiffeisen-Landesbank and the Styrian Raiffeisen
banks, was also present.
26 JUNE 2010
STYRIARTE IN THE
HELMUT LIST HALL
RLB invited friends and clients to the Helmut List Hall
in Graz for the Styriarte performance of Smetana‘s
“My Country”.
18 JUNE 2010
RLB SUMMER PARTY
The Works Council invited its guests to a summer
party in white on the Schlossberg in Graz. On this
occasion, Thomas Zehetleitner handed over his
function as the chairman of the Works Council to
Bernhard Wesener.
10 JULY 2010
STYRIARTE EVENING
IN STAINZ
High-ranking guests, among them former Austrian
Chancellor Wolfgang Schüssel, accepted RLB’s
invitation to listen to the Styriarte performance of
Mozart‘s Great Mass in the parish church in Stainz.
28 JUNE 2010
VIENNA STOCK EXCHANGE
CHAIRMAN SCHALLER IN
GRAZ
Heinrich Schaller, chairman of the Vienna Stock
Exchange, gave a talk for clients in Graz on the topic
“Euphoria or disillusionment – on the current situation
on the stock exchanges and capital markets”.
24
11 JULY 2010
PUBLIC VIEWING OF THE
FIFA WORLD CUP
Spain and the Netherlands competed against each
other at the finals of the 19 th Football World Cup in
South Africa. This marked also the end of the public
screenings in Graz’s Pfauengarten park sponsored
by Raiffeisen. By the way, the winner was Spain.
6 JULY 2010
GENERAL ASSEMBLIES
Raaba was the venue for the general assemblies of
Raiffeisen Steiermark Kunden-Sicherheitseinrichtungen
(safety systems for clients) and Raiffeisen-Werbung
Steiermark (Raiffeisen Advertising Styria).
23 JULY 2010
BANK BICYCLES IN USE
DURING WORK HOURS
A climate protection initiative on a small scale:
Raiffeisen-Landesbank uses bicycles for covering
distances in the city centre during work hours.
10 JULY 2010
RLB AT THE DRAGON
BOAT CUP
The RLB team rowed its way into third place in the fun
category at the 2010 Dragon Boat Cup on Lake Schwarzl.
11 AUGUST 2010
SOLAR COOLING
Foreign Minister Michael Spindelegger and the
President of the Styrian Association of Municipalities,
Erwin Dirnberger, visited the RLB stand on the
Austrian Day of Municipalities in Graz during which
Raiffeisen presented itself as a partner to the
municipalities.
The solar company Solid announced it will build the
world‘s largest cooling plant in Singapore. The
Raiffeisen-Landesbank will accompany it to Asia as
its financer.
2010 ANNUAL REPORT
9 AND 10 SEPTEMBER
2010
HIGH-LEVEL VISITS
ON THE AUSTRIAN DAY
OF MUNICIPALITIES
25
15 SEPTEMBER 2010
FOREIGN TRADE
DELEGATES IN THE RLB
Austrian foreign trade delegates informed their
audience in Raaba about Austria’s chances on
Southeast European markets.
18 AUGUST 2010
RLB AS A DONOR
Victoria Eberhardt and Fabian Hofmeister benefitted
from the Summer Party Fundraising Campaign in
2010. Both can make good use of this financial
support and happily welcomed the visitors from RLB.
16 SEPTEMBER 2010
KLEINE ZEITUNG
TELEPHONE HOUR
Stefan Tschikof, head of Private Banking, gave a
lot of investment tips during the telephone hour
organised by Kleine Zeitung newspaper.
29 SEPTEMBER 2010
10TH CROATIA DAY
Optimism was the tenor of the 10 th Croatia Day at the
Grazer Messe trade fair complex. The central message:
Croatia wants to become a member of the EU in 2013.
26
16 SEPTEMBER 2010
BUSINESS TALKS
One of the points on the agenda of RLB‘s “Business
Talks” was to encourage its clients to become
economically involved in Russia.
4 OCTOBER 2010
“STOCK EXCHANGE
EXPRESS” ROAD SHOW
Austrian top businesses presented themselves to
interested investors during the “Stock Exchange Express“ road show, which stopped in Raaba near Graz.
28 SEPTEMBER 2010
INTERNET STRATEGY DAY
“Spotlight on Multi Channel” was the motto of the
4 th Internet Strategy Day of the Raiffeisen-Landesbank
Steiermark.
15 OCTOBER 2010
AUTOGRAPH SESSION
WITH SKIING STARS
At the Raiffeisen autograph session, a huge crowd
waited for signatures from Austrian skiing stars
Nicole Hosp, Kathrin Zettel and Marcel Hirscher in
the Seiersberg Shopping City mall.
15 OCTOBER 2010
29TH RALLY
2010 ANNUAL REPORT
In 2010, Loipersdorf was the goal of the 29 th Rally of
the Raiffeisen family. The physician and theologian
Manfred Lütz was invited as the guest speaker.
27
27 TO 29 OCTOBER 2010
RAIFFEISEN SAVINGS DAYS
The Raiffeisen Savings Days in Styria were once
again dedicated to our clients in 2010. About 200,000
visitors who deposited around EUR 200 million were
welcomed throughout Styria.
28 OCTOBER 2010
CHRISTIAN LUDWIG
ATTERSEE IN THE
RAIFFEISEN GALLERY
The painter Christian Ludwig Attersee came to the
opening of his exhibition in the Raiffeisen Gallery
and was overwhelmed by the large crowd.
4 NOVEMBER 2010
PRESENTATION OF PIANO
MAKER BRODMANN
Unaccustomed sounds could be heard in Raaba at
the presentation to our clients of the RLB investment
in the Viennese piano maker Brodmann.
28
4 NOVEMBER 2010
STUDENT RAFFLE
Educational science student Oliver Prasch was
the happy winner of a trip for two to the MT V European Music Awards in Madrid. He won one of two
major prizes of the Austria-wide Raiffeisen Student
Raffle.
29 OCTOBER 2010
BAVARIAN WEISSWURST
SERVED IN THE RLB
Representatives from politics, the church, the
business world, the arts and the media came
together in the RLB on World Savings Day to enjoy
traditional Weisswurst (veal sausage).
12 NOVEMBER 2010
PRESENTATION OF “GREEN
VILLAGE”
2010 ANNUAL REPORT
In the future, the Raiffeisen-Landesbank Steiermark
(RLB) wants to become involved as a property
developer as well. Its first project is called “Green
Village” and will be built in Fernitz in 2011.
8 NOVEMBER 2010
IT SERVICE CENTRE
CERTIFIED
Raiffeisen IT Service Centre South is Austria’s first
bank IT service centre to be certified according to
ISO/IEC 20000. This officially confirms that the
centre is orientated towards clients and services to
the highest degree.
11 NOVEMBER 2010
HERMANN MAIER IN
THE STEIRERHOF
Hermann Maier paid a visit to the Steirerhof branch
in Graz and kept busy by signing autographs for
his fans.
29
16 NOVEMBER 2010
SUCCESS DAY
In the course of a “Success Day”, the speakers
invited by RLB pointed out different ways to position
Raiffeisen even better on the market.
24 NOVEMBER 2010
RLB AT EXCELLENCE
RLB presented itself as an attractive employer at the
Excellence job and career fair taking place at the
University of Graz.
2 DECEMBER 2010
SAVINGS WEEK RAFFLE
Zorah Kuchling was the happy winner of a savings
passbook hand-signed by Hermann Maier. She took
part in the Savings Week Raffle and won.
16 DECEMBER 2010
JOINT RLB AND HYPO
CHRISTMAS PARTY
Hall A of the Grazer Messe trade fair complex served
as the venue for colleagues from RLB and Hypo
to celebrate their first joint Christmas party. During
the party, the winners of the “Move your mind”
competition for staff members were chosen and new
retirements were celebrated.
… AND LET’S NOT FORGET TO MENTION:
A great number of events organised by the employees, sports and cultural association provided many opportunities
for staff to meet and mingle.
YOUNG PEOPLE HAVE THEIR OWN
IDEAS AND NEEDS – ALSO WHEN
IT COMES TO FINANCIAL MATTERS.
RAIFFEISEN UNDERSTANDS AND IS
RIGHT AT THEIR SIDE TO SUPPORT
THEM.
THE BUSINESS SEGMENTS OF
THE RAIFFEISEN-L ANDESBANK
STEIERMARK
PANTA RHEI – EVERY THING FLOWS
our bank. The total numbers achieved in this sector
in 2010 clearly verify this. The overall budget of
Raiffeisen-Landesbank Steiermark is a bank with a
EUR 3.3 billion (–1 %) is approximately on the
large number of business segments. We offer our
same level as in the previous year. Deposits in
customers all financial services from one provider.
the commercial sector amounting to roughly
Today, this is called a “one-stop shop”, and we have
EUR 660 million remained nearly on the same
been one for a long time.
level as in 2009.
A special topic in the commercial sector was energy
34
Our business segments are as diverse as our
efficiency in businesses. At eight informational
customers. It doesn’t matter whether they are
events held in cooperation with the Province of
private, commercial, trade, industrial or private
Styria as part of “WIN energy!”, about 1,000 Styrian
banking customers, whether they are concerned
entrepreneurs were informed about the positive
with leasing, credit, building society savings
effects energy saving has on the climate and their
(Bausparen), insurance or real estate – there is one
businesses. Practical experience and tips for
thing that all our customers have in common: they
implementing energy efficiency measures were
benefit from the best bank services in Styria.
passed on to municipalities as part of a mayors’
conference.
The banking business has never been as diverse
as it is today. Besides the traditional counters,
Additional areas of emphasis in 2010 in the com-
Raiffeisen-Landesbank Steiermark provides its
mercial customer sector were financial precautions
customers with many different ways to carry out
for businesses, which focused entirely on the
their financial transactions. The services range
financial security of businesses, and an export
from personal contact in the bank branch to online
campaign. The previous year saw a clear upswing
and telephone banking to assisted self service.
in foreign trade. Both the general atmosphere and
Customers took advantage of all these services
the order volume improved strongly for exporters in
in 2010.
Styria as well. This positive development can also
be seen in Raiffeisen-Landesbank Steiermark‘s
foreign operations.
COMMERCIAL CUSTOMERS
The overall volumes in documentary business have
risen by 30 % to EUR 140.8 million. Raiffeisen-
The commercial customer sector of Raiffeisen-
Landesbank Steiermark is still the only Styrian
Landesbank Steiermark is a large partner to the
cooperation partner of the European Investment
industry in Styria and thereby an essential part of
Bank.
infrastructure for capital market activities. However,
not only do we manage our own risks, but we also
Leasing for commercial customers has been a
support the Styrian Raiffeisen banks in managing
big topic over the last few years. In 2010, the focus
their risks.
was on “car financing”. This sector showed the
largest gains with an increase of 13 %. We manage
In 2010, we developed another pillar for the
2,100 leasing contracts with a total leasing volume
refinancing of our bank by issuing “fundierte
of EUR 65 million.
Bankschuldverschreibungen” (covered bank bonds).
These bonds help us to attract in particular national
In order to be even more customer-friendly, we
and international institutional customers looking for
offered an entirely new service product in 2010:
opportunities to invest in bonds or covered bonds.
Raiffeisen Online Leasing. This new product is a
What is unique is that the receivables we use in
feature of our popular ELBA Internet allowing our
our premium reserve stock come not only from the
customers to independently calculate their leasing
Landesbank but also from the entire Raiffeisen
offers for the car of their dreams at any time of the
Banking Group Styria. Thus, we enable the
day, 365 days a year and, in the best case, to lease
Raiffeisen Banking Group Styria to continue to be
a car right online.
a strong partner when it comes to mortgage and
public sector financing and to offer its customers
attractive conditions thanks to reasonable
TREASURY
refinancing.
Raiffeisen-Landesbank Steiermark is the only
Styrian bank operating its own treasury. Interest
SECURITIES BUSINESS
rate hedging was one of several topics that our
commercial customer sector and the capital
In 2010, our securities transactions developed in a
market/treasury sector were intensively and jointly
very satisfying way. Following the positive recovery
concerned with. Interest rate hedging increases
of the economy, the situation on the capital markets
the security of calculations and planning and thus
improved as well. Around the globe, economic
helps to keep financing costs on a low level.
activity revived, often supported by massive fiscal
and monetary measures. Loan business recorded
By implementing “Front Arena“, a state-of-the-art
very good gains, which is particularly true for
trading and risk management system, Raiffeisen-
corporate bonds and the Raiffeisen-Landesbank
Landesbank Steiermark significantly expanded its
Steiermark issues. This atmosphere of change on
2010 ANNUAL REPORT
LEASING
35
the capital markets could also be felt in stock
PRIVATE CUSTOMERS
broking and funds transactions. As a result,
our securities business recorded strong gains.
In 2010, our private customers had eleven bank
Our customer volume increased by 9 % to
branches at their disposal, ten in Graz and one
EUR 4.7 billion, the turnover on customer
in Frohnleiten. In addition, we operated the
accounts increased by 1.8 % to EUR 1.4 billion.
competence centres “Bauen & Wohnen” (Building &
Living), “Musterhauspark” (Model Home Park) and
“Raiffeisen UniCenter” (Raiffeisen University Center).
36
SHAREHOLDING
All our outlets achieved very good results. Demand,
time and sight deposits increased by 16.51 % to EUR
Raiffeisen-Landesbank Steiermark is not only a
97.1 million. Compared to 2009, financing increased
large bank for commercial customers, but it also
by 13.65 % and reached EUR 328.5 million at the end
holds important shares such as those in the
of 2010. In 2010, savings deposits for private
Raiffeisen Zentralbank Österreich AG, the Landes-
customers accounted for EUR 395.5 million.
Hypothekenbank Steiermark AG and the Raiffeisen
network banks in Hungary, Slovenia, Croatia and
Bosnia-Herzegovina. Together they form the core
PRIVATE BANKING
of our shareholding portfolio. Last year, shares
as shown by the books increased to about
Our sophisticated private customers benefit from
EUR 1.2 billion. In addition to these core shares in
our young Private Banking team in the Steirerhof
one-stop financial services businesses, we have
bank branch in Graz, where twelve employees
set ourselves the goal of providing medium-sized
provide their services to around 2100 customers.
businesses with equity capital in order to enable
The latest financial planning tools enable us to
them to reach new growth and innovation goals.
gain a comprehensive overview of our customers’
A finance company for medium-sized businesses
finances and in the end result in higher quality
helps in keeping shareholdings such as the one in
consulting for our sophisticated customers. The
the Vienna-based piano maker Joseph Brodmann
efforts of our Private Banking team led to increases
GmbH. A joint project of Raiffeisen-Landesbank
both in market share in this area and in customer
Steiermark and Waldverband Steiermark (Styrian
loyalty. In 2010, our assets under management
Forest Owners Association), Lignum GmbH tends
amounted to about EUR 400 million.
and manages forests for owners active in different
industries.
Last year, local media frequently consulted our
experts at Private Banking to estimate stock market
outcomes: in the area of life insurances with special
bank Steiermark has offered its customers a broad
interest rates (bonifizierte Lebensversicherung),
range of attractive bonds and investment products
we achieved a very positive annual result of
for a long time.
EUR 244.8 million (+4.5 %). In accident insurance
business we recorded an increase of 7.5 %.
Customer loyalty also increased thanks to the highly
frequented events organised by Private Banking –
from capital market ratings to the exhibition opening
BUILDING SOCIET Y SAVINGS (BAUSPAREN)
37
of Hubert Schmalix’ paintings.
One classical type of investment is saving money
with a building society. Especially in turbulent times,
PAYMENT TRANSACTIONS
secure building society savings contracts become
extremely popular. Throughout Styria, more than
Both corporate and private customers use our
55,000 new building society savings contracts
payment transactions on a daily basis for purchases
were taken out in 2010. We are responsible for a
using an ATM card (Bankomat) or credit card or for
total of 310,000 contracts – a great success for all
payments via direct debit orders, standing orders
Raiffeisen banks in Styria.
or transfers. In 2010, we managed 114.1 million
payment transactions, a 3 % increase compared
to 2009. Due to the greater use of electronic
PROPERT Y DEVELOPMENT
banking (+5.7 %), one of our main focuses in
2010, paper-based payment transactions
Private clients who take out a loan very often need
declined from 8.1 million to 7.7 million (– 5.4 %).
it for building a house. Raiffeisen Bauträger &
ProjektentwicklungsGmbH, a property and project
development subsidiary of Raiffeisen-Landesbank
INSURANCE BUSINESS
2010 ANNUAL REPORT
development due to the fact that Raiffeisen-Landes-
Steiermark, has made housing dreams come true since
2010. The “Green Village” project constructs affordable
Reducing costs and personal financial security were
apartments in attractive, green locations. Beautiful
very important in 2010. They both go hand in hand.
apartments, functional ground plans, a lot of green
“More caution!” is the lesson we learned from the
and quiet, and distinctive forms make this innovative
most recent years of crisis; of course, this holds true
project one of a kind. The first building complexes are
in the traditional insurance business as well. In
being built in Fernitz and Graz-Mariagrün; others are
2010, we can take the credit for the following great
being prepared for the Styrian regions.
RAIFFEISEN MULTIFUNCTIONAL CENTRE
provider Comm-Unity, we replaced the existing
ERP solution with a municipal SAP system for about
38
We do not build exclusively for others. We build for
650 municipalities. For another customer, we
us, too. In 2010 we decided to expand our location
networked 28 locations and took over the previously
in Raaba near Graz. By 2013, the Raiffeisen
existing network management. We are especially
Multifunctional Centre Styria will have been built on
pleased to have become the only bank IT service
a total area of 41,000 m². The most state-of-the-art
centre in Austria to receive ISO/IEC 20000 certifi-
high-security IT service centre in South Styria, it
cation. This officially confirms that the centre is
will feature training and event rooms, modern and
orientated towards clients and services to the
flexible office infrastructure, a cafeteria and dining
highest degree.
area and future-oriented infrastructure.
We think it is especially important to build eco-
RAIFFEISEN ASSOCIATION
logically. Waste heat from the IT service centre
will be used for heating. In summer, groundwater
An association bank, Raiffeisen-Landesbank
will be used to cool the site and the façade will
Steiermark provides many services to the local
feature solar panels. Others talk about climate
Raiffeisen banks. The Raiffeisen banks are
protection; we take action.
supported both in their strategic and operational
sales management. Organisational concepts are
jointly developed and implemented. For example,
IT SERVICE CENTRE
we jointly worked out a concept for intensifying
private customer care and commercial customer
An essential part of the new Raiffeisen Multifunctio-
care. The latter focuses on further increasing its
nal Centre will be the newly constructed IT service
demand-orientation and on treating our commercial
centre. In 2009, we incorporated our IT Service
customers holistically.
Centre into an independent company, the Raiffeisen
Rechenzentrum Süd GmbH, in order to offer our
competences in this field to a larger market. Thus,
LIQUIDIT Y EQUALISATION BOARD
2010 was all about establishing our service centre
on the IT market.
In its function as the liquidity equalisation board
And we succeeded. We managed to acquire new
for the Styrian Raiffeisen banks, Raiffeisen-Landes-
customers and provide them with innovative IT
bank Steiermark understands how important it is
solutions. For example, for the municipal software
that refinancing rests on a broad base. For this
2011
strives for an external rating. Topics such as
strategy, liquidity, capital resources, market
Increasing pressure caused by competition and
position, risk management or profitability play an
costs and the dynamic demands of the market
essential role for us. Ratings are given following a
require us to adapt the organisational framework
transparent and independent evaluation. Having a
more and more quickly. Thus, our goals for 2011 are
rating means we can expect to be compared
perfectly clear: switching to leaner organisational
objectively with the competition. Moreover, we can
structures and putting our customers even more
expect to strengthen our image and to safeguard
into the centre of our actions. Some call this very
our status as a customer bank.
ambitious; we think it is perfectly normal.
2010 ANNUAL REPORT
purpose, Raiffeisen-Landesbank Steiermark
39
IF YOU BUILD A HOME, YOU BELIEVE
IN THE FUTURE. WE BELIEVE IN THE
FUTURE AND HELP FAMILIES TO
BUILD THE BEST HOME POSSIBLE.
OUR COMMITMENT TO SOCIETY
42
We have always seen ourselves as contributors
great contributions to organisations operating in
to society. We don’t do this because it is trendy or
the social sector. We supported the Graz-based
in fashion – we do it out of conviction. Because
“Odilien-Institut” (Institute for the Visually Impaired
Raiffeisen has always been committed to more than
and the Blind) and were also on board the large
just corporate goals.
Caritas fundraising drive in autumn.
Much of what we stand up for and what we are
The safety of society’s smallest members was once
in volved in contributes to the continuing develop-
again a topic in 2010. We cooperated closely with
ment of society, supports those who often don’t
“Bärenburg” Child Safety House at the Clinical
receive sufficient support and helps to make our
Centre in Graz and hope that in doing so we helped
world more beautiful, safer and more worth living in.
to reduce children’s accidents. With our series “mobil
& sicher” (mobile & safe), we took on the dangers of
Last year, for example, we were very involved in
road traffic as well as drug prevention, since safety is
climate protection. We set a good example and
not just limited to road traffic.
tried to get other people interested in this topic since
climate protection affects all of us.
Naturally nothing will change in terms of our commitment to society in 2011, for there are still a lot of
Because we know precisely that nobody can always
keep on the sunny side of life, and because we know
that fate can sometimes be very harsh, we also made
areas where it pays for us to get involved.
The year 2010 brought great challenges in the area of
of our times. In a second large project, we set up a
human resources. The crisis of the two previous
new cross-departmental sales management system
years left a significant mark on the banking world.
in order to perform even more powerfully on the
The requirements for banks have been greatly
market. In the future, it will have an important
expanded, not least by legislators and supervising
operational and strategic function in the entire
authorities. Parallel to this development, of course,
group. Finally, we worked intensively to develop our
only limited resources were and are available.
goals. In the end, the basis for the success of every
2010 ANNUAL REPORT
DEVELOPING GOOD HUMAN
RESOURCES
company lies in managing employees via concrete
As of 31 December 2010, 924 men and women were
goals and checking whether the goals that were set
employed at RLB. 36 employees started to work and
were also achieved.
15 employees retired.
In 2010, we deliberately did not make any cuts in
Three projects shaped human resources develop-
the area of training, which is of great significance
ment in 2010. First, we worked on arriving at a more
for the future of Raiffeisen-Landesbank Steiermark.
cost-conscious human resources management that
Only well-trained employees can guarantee our
is even more in line with demand. We saved money
success.
by using new solutions and applications and were
able to increase efficiency. With our flexible working
time model that was implemented in 2010, we
adapted our company to better deal with the realities
47
RAIFFEISEN-L ANDESBANK IS A
TEAM OF COMMITTED EMPLOYEES.
WE ASKED ONE PERSON FROM
EACH OF THE FIVE AREAS OF THE
MANAGING BOARD TO REPRESENT
THEIR RESPECTIVE AREA BEFORE
THE CAMERA.
924 PEOPLE IN THE RAIFFEISENL ANDESBANK STEIERMARK GET
THINGS MOVING FOR YOU.
Helmut ABERL • Birgit ABL ASSER • Gottfried ADAM • Gerald ADLER • Irmgard ADLER • Rosemarie ADLER • Thomas AGL ASSINGER • Der ya AKMAN • Daniela ALBRECHER • Wolfgang ALBRECHER • Karl ALLMER • Manfred ALTENSTRASSER • Sabine AMERSTORFER • Alois AMSCHL • Christine ANDERS • Hansjörg ARNDT • Peter
AUER • Karin AUER-TARVAINEN • Ingrid AUGUSTIN • Gebhard AUNER • Silvia BACHLER • Anton BAIER • Karoline BARMÜLLER • Ulrike BARTH • Helmut BAUDENDISTEL • Robin BAUER • Sabine BAUER • Veronika BAUER • Christian BAUERNHOFER • Johann BAUERNHOFER • Alois BAUMANN • Anton BAUMGARTNER • Ewald
BAUMGARTNER • Thorsten BAUMGARTNER • Veronika BAUMGARTNER • Gerhard BAUMHAKL • Friederike BECKER • Elisabeth BERGHOLD • Sigrid BERGMANN • Jürgen BERNSTEINER • Sigrid BILEK • Karl BINDER • Franziska BIRKER • Monika BIRNSTINGL • Reinhold BISCHOF • Siegfried BISCHOF • Eveline BL AINDORFER • Karin
BL ASCHEK • Andrea BLODER • Andrea BODNER • Daniela BÖHM • Sabrina BORN • Hans-Jörg BORSTNAR • Heinz BRANDL • Eva-Maria BRANDNER • Gerhard BRANDSTÄT TER • Maria BREINER • Tanja BREITENBERGER • Irmgard BREITHUBER • Karin BRET TENTHALER • Franz BRET TERKLIEBER • Dzejn BRKIC • Heinz
BRÜCKLER • Franz BRUNADER • Alexander BRUNNER • Christian BRUNNER • Ingrid BRUNNER • Anton BUCHBERGER • Ger t BUCHEGGER • Johannes BURGSTEINER • Claudia BURITSCH • Barbara CAPELL ARI • Markus CRESNAR • Elisabeth CSUK • Rober t CSUK • Silvo CVETKO • Franz CZENE • Stefan DAHM • Birgit
DAMPFHOFER • Johann DAMPFHOFER • Tamara DANI • Jochen DEISS • Elisabeth DERLER • Johannes DERLER • Dimitrios DIMITRIOU • Mario DJUZELIC • Franz DOBLER • Mar tin DOLINAR • Norber t DOMENIG • Dorothea DOPPELHOFER • Rosemarie DOPPLER • Hannes DORNER • Helga DORNER • Katharina
DRAGSCHITS -HAL AJ • Karl ECKHART • Maria EDELSBRUNNER • Reinhold EDELSBRUNNER • Ma ximilian EDER • Simone EDER • Mar tin EDLER • Stefanie EDLER • Michael EFFERL • Gernot EGGER • Günther EHRENREICH • Markus EIBISBERGER • Steffen EIBÖCK • Markus EISENHUT • Gerald EISNER • Gerhard EISNER • Ingrid
EISNER • Irmgard EISSNER • Anna ELSNEG • Renate ELSTNER • Günter ENDERLE • Josef ENGELBOGEN • Eva ENGLER • Ladislaus ERDELY • Reinhard ERKINGER • Claudia ERNST • Elisabeth ERTL • Otto ESTERL • Andrea FASCHING • Josef FAST • Gerhard FEICHTER • Günther FEIERTAG • Dunja FEIGL • Kerstin FEIRER • Petra
FELBER • Markus FELDGITSCHER • Josef FELDHOFER • Gerlinde FELGITSCHER • Roland FELGITSCHER • Adolf FERSTL • Norber t FIGER • Marina FILIPP • Doris FINK • Wolfgang FINK • Christian FLECHL • Cornelia FLECHL • Gerhard FLECK • Christine FLEISCHHACKER • Günther FLEISCHHACKER • Thomas FORCHE • Birgit
FRANK • Wolfgang FREIBERGER • Stefan FREIDL • Florian FREISSMUTH • Petra FRITSCH • Elisabeth FRÖHLICH • Franz FUCHS • Marion FUCHS • Sabine FUCHS • Christine FÜRST • Cornelia FUNK • Isabella FURTLEHNER • Franz GAISCH • Rene GAISCH • Mar tin GALLI • Marianne GAMPERL • Daniela GANGOLY • Arnold
GASSNER • Elisabeth GASSNER • Elmar GASSNER • Erna GASSNER • Günther GEIEREGGER • Ger t GENSER • Alessandro GEROMELL A • Eva GFRERRER • Michaela GIMPEL • Helmut GL AUNINGER • Karl GLEHR • Andreas GLET TLER • Andreas GLET TLER • Leila GLET TLER • Hans GOBLIRSCH • Karl GÖTSCHL • Eva
GÖTSCHMAIER • Marlies GÖT ZL • Walter GÖT ZL • Roswitha GOGG • Elfriede GOISER • Patricia GOL AUTSCHNIG • Bernhard GOLLNER • Josef GOSCH • Edith GRABENHOFER • Judith GRABNER • Harald GRADWOHL • Werner GRAF • Mathilde GRAFONER • David GRASSMUGG • Dietmar GRAT Z • Joachim GRAT ZE • Johannes
GRAT ZER • Ewald GREINIX • Mar tin GREINIX • Mar tina GRIESSLER • Bettina GRILL • Alexandra GRINSCHGL • Verena GRINSCHGL • Cornelia GROICHER • Ewald GROSS • Richard GROSS • Karl GROSSMANN • Birgit GROSZSCHEDL • Franz GROSZSCHEDL • Sabine GRUBBAUER • Andreas GRUBER • Anita GRUBER • Walter
GRUBER • Charlotte GRUNDNER • Franz GSCHWEITL • Ilse GSPURNING • Elmira GULO • Helmut GUNGL • Ariane GUNHOLD • Hermine GUTJAHR • Daniela GÜTL • Theresia GUTMANN • Klaus GUT TMANN • Viktor HA AR • Christoph HA AS • Herber t HACKL • Andrea HADOLT • Katharina HÄNDEL • Gabriela HAID • Hermann
HAIDACHER • Sieglinde HAIDACHER • Walter HAIDACHER • Jörg HALLEUX • Arndt HALLMANN • Anton HAMMER • Rudolf HANSELMAYER • Astrid HARLER • Gerlinde HARRANT • Andreas HARRER • Gerhard HARTINGER • Barbara HARTINGER-PODBOJ • Irmgard HASENBERGER • Doris HASEWEND • Christina HASIBA • Mario
HAT Z • Walter HAT Z • Annemarie HAT ZL • Markus HAUPTMANN • Florian HAUSLEITNER • Tanja HAUSMANN • Andrea HA ZELMAYER • Thomas HA ZRATI • Markus HEFLER • Vinzenz HEHER • Heiko HELD • Marion HELFER • Claire HEMERY • Renate HERLER-ACHMÜLLER • Michael HERMANN • Stefan HERMANN • Wilhelm HERZER •
Gabriele HET ZENDORF- ORESNIK • Markus HIEBLER • Mar tina HIERZENHOFER • Ingrid HIERZER • Sandra HILLBRAND • Katrin HINTEREGGER • Elisabeth HIPPACHER • Ernst HIPPACHER • Josef HIRSCHMANN • Gioia HL ATK Y • Gerhard HOCHSTRASSER • Walter HÖFER • Barbara HÖFLECHNER • Christian HÖFLER • Herber t
HÖFLER • Siegfried HÖGL • Elvira HÖSEL • Brigitte HOFER • Andrea HOFMAIR • Susanne HOFMANN • Heriber t HOFMEISTER • Maria HOHENTHAL • Gerfried HOLD • Monika HOLL • Johann HOL Z APFEL • Eva HOL ZMANN • Margit HORBATH • Hermann HUBER • Johann HUBER • Meike HUDA • Daniel HUDL • Christian HUMPEL • Tobias
HUSAR • Herber t HYDEN • Thomas IMENSEK • Sandra INTHALER • Gabriele JAINDL • Angela JAMBREC • Wolfgang JAMBREC • Wolfgang JAMMERNEGG • Christiana JANISCH • Mar tina JANISCH • Manfred JANSK Y • Albine JANTSCHER • Alexander JAUK • Johann JAUK • Margit JAUK • Sonja JAUK • Margit JAUT Z • Karin JEINDL •
Mar tin JEINDL • Iris JENNE • Barbara JONACHER • Daniela K AGER • Monika K AHLBACHER • Andreas K AHR • Manfred K AHR • Renate K AHR • Eva K AHR-FRÖHLICH • Margareta K AINDL • Hildegard K AISERFELD • Gerhard K ALCHER • Lisbeth K ALCHER • Peter K ALCHER • Andreas K AMPER • Rosmarie K AMPER • Markus K AMRAT •
Heidelinde K ANIK • Andrea K APFENSTEINER • Renate K ARABEL AS • Huber ta K ARNER • Natalie K ARNER • Rudolf K ARNETSCHNIGG • Karin K ASCHNIGG • Karin K ATSCHNIG • Gerhard K AUFMANN • Marion K AUFMANN • Ewald KERN • Michael KERN • Renate KERN • Sigrid KERNGAST • Beate KESSLER • Dieter KET TL • Michael
KIEFER • Walter KIEFER • Sandra KIELHAUSER • Armin KIENREICH • Stefan KIENZL • Elisabeth KINDLHOFER • Christina KIRCHENGAST • Manfred KL AMPFER • Anton KL APSCH • Marianne KL ASNIC • Günter KLEINDL • Renate KLEINDL-POSCH • Brigitte KLINGSBIGEL • Dagmar KLÖCKL • Karin KLÖCKL • Siegfried KLOPF • Uwe
KLOSA • Maria KNAPP • Maria KNAUHS • Elke KNEISSL • Georg KOCH • Gernot KOCH • Alber t KÖCK • Ernestine KÖCK • Johann KÖCK • Stephan KÖCK • Johann KÖSTL • Sigiber t KÖTSCHLER • Daniela KOFLER • Renate KOFLER • Brigitte KOGLER • Enrico KOGLER • Gerald KOGLER • Werner KOGLER • Helmut KOHL • Johann
KOHL • Maria KOHL • Akim KOHLMAYR • Sabine KOINEGG • Karin-Gabriela KOLB • Maria KOLB • Renate KOLLEGGER-SPATH • Philipp KOLLER • Alfred KONRAD • Josef KONRAD • Thomas KORMANN • Harald KORSCHELT • Klaus KOT ZBECK • Gisela KRACH • Ulrike KRAINER • Eva KRAINZ • Manfred KRANKENEDL • Marco
KRAUTNER • Anna KRA XNER • Astrid KRA XNER • Isabella KRA XNER • Thomas KRA XNER • Peter KREMSER • Franz KRENN • Rainer KRENN • Walter KRESBACH • Irene KRISPEL • Christian KRIT ZER • Nicole KROBATH • Marlies KROIS • Christian KROPF • Harald KROPIK • Franz KUHELNIK • Johannes KUMPITSCH • Petra
KUMPITSCH • Mar tin KUNDEGRABER • Rober t KUNTNER • Christian KUPFER • Heinz KUPSCH • Brigitte KURZ • Alfred L ACKNER • Josef L ACKNER • Gernot L ADLER • Stefan L ADLER • Sanela L AGLER • Michael L ALLER • Nikolaus L ALLITSCH • Dietmar L AMBAUER • Johannes L AMMER • Christian L ANG • Rosa L ANG • Thomas
L ANG • Detlev L ANGREITER • Josef L ANZ • Gabriele LECHNER • Johann LECHNER • Michaela LECHPAMMER • Bettina LEDERER • Helmut LEINDL • Andrea LEINER • Eleonore LEITGEB • Rene LEITNER • Alfred LELLECK • Irmgard LENGER • Friedrich LENGGER • Elfriede LENHARD • Josef LENHARDT • Hans-Jürgen
LERCHBACHER • Katrin LESNIK • Christiane LET TMAYER • Uwe LE XNER • Elisabeth LIND • Susanne LIND • Gerhard LINDNER • Anita LIPP • Johann LOH • Barbara LOIT ZL • Roland LUBEJ • Christoph LUBI • Karin LURF • Bettina LUT TENBERGER • Gerald LUT TENBERGER • Heidemarie MACHER • Karl MACHER • Helene MADNER •
Daniel MAIER • Günter MAIER-PA AR • Markus MAIR • Ger trude MAIT Z • Roswitha MAIT Z • Sabine MAJCAN • Sabine MALY • Brigitte MANDL • Gerhard MANN • Eva MARCHEL • Kur t MAROLD • Tanja MARTERER • Peter MARX • Ernst MASTNAK • Harald MATL • Margret MATLSCHWEIGER • Marianne MAT ZHOLD • Peter MAT ZHOLD •
Andreas MAURER • Gerlinde MAURER • Ingrid MAURER • Walter MAURER • Doris MA XONES • Gerhard MAYER • Horst MAYER • Ursula MAYER • Walter MAYER • Paulus MAYR • Franz MEIREGGER • Iris MEISENBICHLER • Helmut MEISTER • Markus MEISTER • Hannes MEIXNER • Bernhard MELLIT ZER • Maria MENAPACE •
Dagmar MERNONE • Heimo MESSNER • Christina MICHELI • Andreas MICHITSCH • Gordana MIHAL JEVIC • Manfred MINAUF • Anna MÖRTH • Johannes MÖRTH • Roswitha MOISES • Mario MONSCHEIN • Simone MONZ • Marin MORARU • Veronica MORARU • Verena MORO • Heide MOSDORFER • Christian MOSER • Doris MOSER •
Heike MOSER • Marianne MOSER • Mar tin MOSER • Herber t MOT TER • Alexandra MÜHLBAUER • Gerald MÜLLNER • Claudia MÜLLNER-DISSAUER • Christian MÜNZER • Thomas MURG • Bernd MURTINGER • Maria NAGER • Ursula NAMOR • Beatrix NARATH • Christian NEBEL • Heinz NEBEL • Daniela NEMECEK • Sandra
NEUBAUER • Kur t NEUHOLD • Eva NEURATHNER • Wolfgang NIEDERL • Katharina NIESNER • Christa NIGIT Z • Daniel NIKITSER • Roswitha NINAUS • Michaela NOVAK • Gabriele OBERER • Maria OBERHUBER • Christof OPRESNIK • Gerhard ORNIG • Wilhelm ORTNER • Andreas OSL AJ • Erich OSWALD • Gabriele PA AR •
Anneliese PABI • Wolfgang PACHER • Matthias PACK • Ulfried PAIER • Annelies PAIERL • Gabriele PANZER • Herber t PAULITSCH • Sonja PAVLICEK • Veronika PEIER • Thomas PEINSITH • Dorothea PEINSIT T • Alois PEL ZMANN • Meike PERL • Sabrina PERSCHLER • Mar tina PESSENHOFER • Werner PETSCHNIK • Iris PFANNER •
Klaus PFEIFER • Gregor PFNISS • Christian PICHLER • Daniela PICHLER • Elisabeth PICHLER • Marian PICHLER • Elisabeth PIERER • Eva PILGER-BUCHEGGER • Johannes PINEGGER • Mia-Ilena PINEGGER • Thomas PINTHER • Michael PINTSCHER • Ingrid PIRER • Ger t PIRKER • Her ta PIRSTINGER • Catherine PISTRICH • Monika
PL ANINSCHITSCH • Stefan PL ASCHK A • Elisabeth PLEDL • Gerald PLEWA • Thomas PLODER • Sandra PLODERER • Bettina POBASCHNIG • Rudolf POCK • Christine PODMENIK • Gerhard PODMENIK • Gundula PODREPSEK-SCHWARZ • Richard PÖLLINGER • Elisabeth PÖLTL • Sandra PÖT TINGER • Rober t PÖT TLER • Dietmar
PONGRAT Z • Michael PONTASCH -HÖRZER • Irena POPIC • Siegfried POSCH • Barbara POSTRUZNIK • Daniela POTOCNIK • Elisabeth PÖTSCH • Helmut POT ZINGER • Margareta PRANGL • Evelyn PRANTER • Ulrike PRATH • Harald PRATSCH • Irmgard PREDOTA • Franz PREITLER • Johannes PREM • Werner PRESSLER •
Christina PRET TERHOFER • Bettina PUCHER • Gerhard PUCHER • Barbara PÜRSTL-SCHEIN • Ingrid PURRER • Wilhelmine PUSTER • Hannes QUAISER • Mar tin RADASCHITZ • Christina RADL • Gerhard RAHBERGER • Michael RAHM • Christine RAINBACHER • Randolf RAINER • Hannelore RANEGGER • Konrad RANNAK • Franz
RAPPOLD • Nina RATH • Christa RAT TINGER • Regina RAUSCH • Petra RAUSCHENBERG • Klaudia RECHL • Waltraud RECHLING • Gerald REDER • Rolf REGUL A • Sonja REIHER • Irmgard REINGRUBER • Dieter REINISCH • Karl REINISCH • Maria REINISCH • Jürgen REINTHALER • Gerhard REISCHER • Her wig REISENHOFER •
Manfred REISINGER • Franz REITER • Manfred REITER • Christa REMLER • Marianne RENHART • Erich RENZL • Barbara RESCH • Eva RICHTER-KERNREICH • Sabina RIECK-DILSK Y • Franz RIEDRICH • Hermann RIEGLER • Regina RIEGLER • Regina RINGHOFER-SCHWEIGLER • Mar tina RIT Z • Susanne RÖGER • Franz ROGI •
Günther ROHLFING • Peter ROHRER • Edeltraud ROM -BUCHBERGER • Franz ROSENBERGER • Mar tin ROUBAL • Melanie ROYER • Gerald RUCKENSTUHL • Peter RUCKER • Petra RUDERER-KNOLLMAYR • Johann SACHS • Harald SACKL • Manuela SAFRAN • Ulrike SAGMEISTER • Sylvia SAILER • Chris SAL A • Monika SAL AWA •
Ariane SAMEC - GAT TER • Gerhard SAMER • Anton SAMMER • Peter SAT TLER • Gerald SAURER • Christiane SAUSENG • Karen SAWAT ZK Y-BULLOCK • Rene SCHADEN • Elisabeth SCHADENBAUER • Johannes SCHÄFMANN • Daniel SCHAFLER • Herber t SCHAGER • Stefan SCHANDOR • Gabriele SCHANES -WALENTA • Daniela
SCHANTL • Petra SCHEER • Reinhold SCHEER • Mar tina SCHENK • Erna SCHERZER • Elisabeth SCHEUCHER • Werner SCHEUCHER • Bernhard SCHEUERMANN • Andreas SCHIESTL • Elisabeth SCHIFFER • Marie-Theres SCHIGAN • Harald SCHISTER • Theresia SCHISTER • Manuela SCHL AG • Dietmar SCHL AR • Christian
SCHL AT ZER • Mar tina SCHLEGL • Manfred SCHLIBER • Herber t SCHLÖGL • Margit SCHLÖGL • Rober t SCHMAL Z • Ursula SCHMER • Barbara SCHMID • Johannes SCHMIDBAUER • Hermann SCHMIED • Mar tin SCHMIERDORFER • Willibald SCHNABL • Gerhard SCHNEDLIT Z • Karl SCHNEEBACHER • Christina SCHNEIDER • Waltraud
SCHNEIDER • Waltraud SCHNEIDER • Wolfgang SCHNIDER • Ernestine SCHOBER • Rober t SCHOBER • Gabriele SCHÖPFER • Johann Alois SCHOLLER • Thomas SCHORS • Helmut SCHOT TER • Josef SCHRAMMEL • Markus SCHRANGL • Daniela SCHREI • Rosemarie SCHREIBMAYER • Renate SCHREINER • Michael
SCHRÖT TNER • Peter SCHRÖT TNER • Elisabeth SCHÜT ZENHÖFER • Daniela SCHUL Z • Helga SCHUSTER • Christian SCHWAB • Margit SCHWAB • Thomas SCHWABL • Elisabeth SCHWAIGER • Gerfried SCHWARZ • Iris SCHWARZ • Renate SCHWARZENEGGER • Er win SCHWEINZER • Margit SCHWEINZGER • Sonja SCHWIMMER •
Johann SEEBACHER • Monika SEIDLER • Heidi SEINER • Markus SEISZ • Oliver SEME • Kjeld SENECA • Roderich SEUFZER • Gerald SIDAK • Brigitte SIEBENBÄCK • Jürgen SIMBÜRGER • Klemens SIMENKO • Markus SIMMERSTAT TER • Petra SIMO • Anton SINGER • Wolfgang SIX T • Tatjana SK ALE • Anita SKEDEL J • Armin
SKELIC • Adela SMAJIC • Anton SONNLEITNER • Ursula SORGER • Sandra SORIT Z • Rene SPATH • Harald SPITALER • Eva SPIT ZER- GABRIEL • Anna-Maria SPREIT ZHOFER • Verena SPULLER • Monika STANGL • Helga STEGER • Peter STEGER • Peter STEINBERGER • Mario STEINER • Daniela STEINWENDER • Bernd
STEINWIDDER • Christine STEIRER • Rudolf STEL ZER • Matthias STERN • Silvia STÖRI • Doris STOISER-NESTL • Jasmine STONI • Mar tin STOT TER • Siegmund STRACHWIT Z • Elisabeth STRALLHOFER • Herber t STRALLHOFER • Cornelia STRANZ • Elfriede STRAUSSBERGER • Peter STREIBL • Christina STREICHER • Andreas
STRIEDNIG • Rudolf STROBEL • Christoph STROBL • Erich STROBL • Markus STROBL • Marco STROHMEIER • Sigrid STROHMEIER • Veronika STROHRIEGL • Florian STRYECK • Silke STUBENVOLL-PUFF • Sieglinde STURMER-KONRAD • Gerhard SUDI • Isabel SUPPAN • Klaus SUSCHNIGG • Elisabeth SUT TNIGG - GRUBER • Marianne
SWATEK • Monika SWATON • Astrid SZL AMAR • Anton TACKNER • Gudrun TÄUBEL • Tamara TANFARA-RAK AR • Rober t TANTSCHER • Elke TARMANN • Bernhard TARTLER • Brigitte TA X • Maria TEMMEL • Franz TENGG • Susanne TERSANSKI • Liselotte TEUSCHLER • Edith THALER • Christian THEISSL • Evelyn THEISSL • Michael
THIER • Rosalinde THIER • Dietmar THOSOLD • Klaudius THURMAIER • Walter TIEFENGRUBER • Julius TOTH • Thomas TRANTURA • Jenny TRAPPL • Sandro TRAUSSNIG • Siegfried TRÖSTER • Elisabeth TROHA • Alois TRUMMER • Bettina TRUMMER • Claudia TRUMMER • Siegfried TRUMMER • Johannes TSCHEMMERNEGG • Harald
TSCHICK • Stefan TSCHIKOF • Ingrid UIT Z • Anton UNGER • Gerhard UNGER • Reinhold UNGER • Doris UNTERSTEINER • Manfred VALL ANT • Goran VASIL JEVIC -LOCH • Manuela VATERL • Christian VEITSBERGER • Bernd VERONIG • Mar tin VOITECH • Wilhelm VOLLER • Bernhard WAGNER • Gunther WAGNER •
Mar tina WAGNER • Irmgard WAIDACHER • Anita WALCH • Werner WALCHER • Jörg WALDAUER • Daniela WALLNER • Karin WALTERSDORFER • Astrid WEBER • Johannes WEBER • Mar tin WEBER • Wilfried WEBERN • Johannes WEIDACHER • Alexander WEIGL • Werner WEINGRABER • Michael WEINGRILL • Gerhard WEINHANDL •
Maria WEINHANDL-RÖCK • Werner WEINHOFER • Mar tina WEINZET TL • Elke WEISS • Heriber t WEISS • Horst WEISS • Walter WEISSENSTEINER • Karin WENDLER • Sabrina WERSCHIT Z • Bernhard WESENER • Gabriele WIENER • Rudolf WIENER • Rosa-Maria WIESER • Sabine WIESER • Ulrike WIESER • Evelyn WILDBACHER • Karin
WILHELM • Doris WINKLER • Gerhard WINKLER • Sandra WINKLER • Beate WINKLER-KOLBL • Bernd WINTERLEITNER • Bernd WINTERLEITNER • Helga WIPPEL • Matthias WÜNSCHER • Ursula WUNDER • Renate WUNDERL • Nicole WURNITSCH • Sibylle YARBO • Josef Z ACHENEGGER • Birgit Z AUHAR • Ingrid Z AUNSCHIRM •
Christina Z AUSNIG • Gabriele ZECHNER • Thomas ZEHETLEITNER • Mar tin ZEHETNER • Alexander ZERKOWIT Z • Waltraud ZIERSCH • Astrid ZIMMERMANN • Eva ZIRKL • Bianca ZITNIK • Sabine ZMUG • Wolfgang ZNIVA • Mar tin ZÖCH • Anna ZÖHRER • Michael ZÖL ZER • Peter ZÖRNER • Daniela ZOT TER • Ingrid ZÜGNER
What would Styria be without its events, concerts
Landesmusikfest der Blasmusik (Styria Wind Music
and matches, without its associations and organi-
Festival), the Jazzwerkstatt (Jazz Festival) and in the
sations that see to it that athletic, cultural and other
film project “Der Grazer Schlossberg“ ( The Graz
events take place, events that bring people together
Schlossberg). Concerts by David Guetta, Elton John,
and ultimately contribute to Styria being an interes-
and Sido as well as the Grazer Stadtfest (Graz City
ting province worth living in? It would be poorer off!
Festival) and the Seefesttage Music Festival on Lake
Sponsors who provide support are necessary to
Schwarzl also received our support.
2010 ANNUAL REPORT
ENABLING SUCCESS
make this all possible. Raiffeisen-Landesbank and
the entire Raiffeisen Banking Group proved to be
In sport, we entered into a new partnership with
great sponsors in Styria in 2010. We were involved in
the handball players of the handball team HSG
all areas of a person’s life. We would like to give you
Raiffeisen Bärnbach-Köflach in 2010. One special
several examples:
event was the public screening of the FIFA World Cup
In the area of academics, we sponsored the UniGraz-
in South Africa in Graz’s Pfauengarten park.
Card, supported the Alumni Association of the University of Graz and donated a lecture hall to the Uni-
Our perennial events took place once again in 2010:
versity of Leoben.
the bicycle helmet campaign, “Kinder ins Theater”
Along with the Styrian Raiffeisen banks, we were
(Children to the Theatre) and the series “mobil &
once again a main sponsor of the styriarte in
sicher” (mobile & safe).
2010. In addition, we were involved in Musikverein
für Steiermark (Music Association for Styria), the
51
IF YOU AIM HIGH, YOU NEED
A PARTNER YOU CAN RELY ON.
A PARTNER LIKE RAIFFEISEN
WHO HOLDS THE SAFETY ROPE.
RAIFFEISEN BANKING
GROUP STYRIA
FACTS AND FIGURES
The Raiffeisen Banking Group Styria is an associa-
the demand for comprehensive consulting. We
tion of a total of 88 independent Raiffeisen banks
quickly adapted to meet this demand, developing
with 337 bank branches throughout Styria: from Bad
and implementing new strategic consulting concepts
Aussee to Spielfeld and from Schladming to Neudau.
and tools in 2010. And success was not long in
In 2010, our banking group serviced more than
coming: Not only did the number of consultations
800,000 clients and is thus Styria’s number one local
increase, but we also acquired nearly 30,000 new
financial services provider. In addition, Raiffeisen is
clients.
2010 ANNUAL REPORT
GETTING THINGS MOVING IN
THE RAIFFEISEN ASSOCIATION
Raiffeisen doesn’t just provide its services to clients
in Styria. We accompany them wherever they
Even a market leader has to adapt to new circum-
are drawn. To this end, we rely on our extensive
stances in good time. This is the ultimate secret of all
Raiffeisen network consisting of banks in 17 coun-
successful businesses. Yesterday‘s thoughts are
tries in Central and Eastern Europe. In the Raiffeisen
tomorrow‘s
successes;
today‘s
strategies
are
tomorrow‘s chances for success.
network
banks,
Styrian
businesses
encounter
Austrian banking know-how and thus the familiar
57
2009
88
88
337
336
501,564
506,561
1,132
1,136
Staff members
3,109
3,093
DEPOSITS
103,2
103,2
Number of Raiffeisen banks
Number of Raiffeisen bank branches
(incl. RLB Stmk AG)
Members
Functionaries
market leader in Styria not only in number of clients
but also in volume.
2010
58
Initial deposits
12,219 million
12,073 million
Savings deposits
8,783 million
8,848 million
Demand, time and foreign currency deposits
3,436 million
3,225 million
ACCOUNTS
Number of savings accounts
Number of current accounts
162,6
1,120,132
602,088
589,199
13,9
13,9
Balance of building society deposits
908 million
870 million
provide our clients with the best possible services
Balance of building society loans
623 million
602 million
and support them in all their undertakings. Over the
Number of building loan contracts
311,150
307,714
last couple of years, there has been a sharp rise in
CUSTOMER SECURITIES
services they are used to at home. A taste of home
It has always been Raiffeisen Styria’s top priority to
abroad.
BUILDING SOCIETY SAVINGS
162,6
1,104,549
Number of securities deposits
102,213
96,674
4,646 million
4,295 million
275,283
267,514
389 million
391 million
Assessed sum insured
4,930 million
4,897 million
Total volume of surrender values
1,371 million
1,285 million
12,000 million
11,552 million
Securities holdings
LIFE INSURANCE
Number of contracts
Calculated annual premiums
LOANS
(not incl. building society loans)
Amounts in Euro
RAIFFEISENL ANDESBANK
STEIERMARK
Kaiserfeldgasse
Annenstraße
Herrgottwiesgasse
Moserhofgasse
Ragnitz
St. Leonhard-LKH
Steirerhof
Theodor-Körner-Straße
Tummelplatz
Zinzendorfgasse
Frohnleiten
ADMONT
Admont
Altenmarkt bei
St. Gallen
Ardning
Landl
St. Gallen
ANGER-PUCHKOGLHOF
Anger
Koglhof
Lebing
Puch bei Weiz
BAD RADKERS BURG-KLÖCH
Bad Radkersburg
Klöch
BIRKFELD - OBERES
FEISTRITZ TAL
Birkfeld
Fischbach
Gasen
Miesenbach
Ratten
Rettenegg
St. Kathrein am
Hauenstein
Strallegg
BREITENAU
Breitenau
DECHANTS KIRCHEN-PINGGAU
Dechantskirchen
Pinggau
St. Lorenzen am
Wechsel
Schäffern
DEUTSCHL ANDS BERG
DeutschlandsbergRaiffeisenstraße
DeutschlandsbergHauptplatz
Frauental
St. Martin im Sulmtal
EDELSCHROT T
Edelschrott
Hirschegg
EGGERSDORF
BEI GRA Z
Eggersdorf bei Graz
Kumberg
St. Radegund
EIBISWALD ST. OSWALD
Eibiswald
Aibl
St. Oswald ob
Eibiswald
FEHRING-ST. ANNA
AM AIGEN
Fehring
Kapfenstein
Lödersdorf
St. Anna am Aigen
FELDBACH-BAD
GLEICHENBERG
Feldbach
Bad Gleichenberg
Mühldorf
FELDKIRCHENK ALSDORF
Kalsdorf
Feldkirchen
FÜRSTENFELD
Fürstenfeld
Altenmarkt
Bad Blumau
Burgau
Loipersdorf bei
Fürstenfeld
Therme Loipersdorf
Übersbach
Großklein
Heimschuh
Kitzeck im Sausal
St. Andrä im Sausal
GLEISDORF
Gleisdorf-Florianiplatz
Gleisdorf-LudwigBinder-Straße
Gleisdorf-Neugasse
St. Margarethen
an der Raab
Sinabelkirchen
Aigen im Ennstal
Irdning
Kleinsölk
Pruggern
Stainach
Stein an der Enns
Trautenfels
JUDENBURG
Judenburg-Hauptplatz
Judenburg-Burggasse
Möderbrugg
Oberzeiring
St. Georgen ob
Judenburg
Unzmarkt
GROSS ST. FLORIANWET TMANNSTÄT TEN
Groß St. Florian
Wettmannstätten
K AINDORF
Kaindorf
GNAS
Gnas
GROSSSTEINBACH
Großsteinbach
Großhartmannsdorf
KIRCHBERGEDELSBACH
Kirchberg an der Raab
Edelsbach bei
Feldbach
GRATKORN
Gratkorn
Deutschfeistritz
Peggau
Übelbach
GROSSWILFERS DORF
Großwilfersdorf
Hainersdorf
Söchau
GRAT WEIN
Gratwein
Judendorf-Straßengel
St. Oswald bei
Plankenwarth
HALBENRAINTIESCHEN
Halbenrain
Tieschen
GRA Z-ANDRITZ
Graz-Andritz
Graz-Augasse
Graz-St.-Veiter-Straße
Thal
GRA Z-MARIATROST
Graz-Mariatrost
Graz-Geidorf
Graz-Mariagrün
GRA Z-ST. PETER
Graz-St. Peter
Graz-Liebenau
Graz-Schillerplatz
Hart bei Graz
Raaba
GAMLITZ
Gamlitz
Ehrenhausen
GRA Z-STRASSGANG
Graz-Kärtner-Straße
Graz-Alte Poststraße
Graz-Puntigam
Graz-StraßgangerStraße
Graz-WetzelsdorferStraße
Seiersberg
SCS Seiersberg
GLEINSTÄT TEN
Gleinstätten
GRÖBMING
Gröbming
HARTBERG
Hartberg
St. Johann in der Haide
Schildbach
HATZENDORFUNTERL AMM
Hatzendorf
Unterlamm
HAUSMANNSTÄT TEN
Hausmannstätten
Fernitz
Gössendorf
Vasoldsberg
HEILIGENKREUZKIRCHBACH
Kirchbach in der
Steiermark
Heiligenkreuz
am Waasen
HITZENDORF
Bankstelle Hitzendorf
Beratungscenter
Hitzendorf
ILZ
Ilz
Nestelbach im Ilztal
Ottendorf
KNIT TELFELD
Knittelfeld
Gaal
Großlobming
Kobenz
St. Lorenzen
St. Marein
Spielberg
LEIBNITZ
Leibnitz
Neutillmitsch
Wagna
LEOBEN-BRUCK
Kapfenberg
Bruck an der Mur
Eisenerz
Hieflau
Leoben
Niklasdorf
Pernegg
Radmer
St. Katharein an der
Laming
St. Peter-Freienstein
Tragöß
Trofaiach
Vordernberg
LEUTSCHACHOBERHA AG
Oberhaag
Arnfels
LeutschachMarburger Straße
Leutschach-Schloßberg
St. Johann im
Saggautal
LIEBOCH-STAINZ
Stainz
Lannach
Lieboch
Tobelbad
LIESINGTAL
Mautern
Kalwang
Kammern im Liesingtal
St. Michael ob Leoben
Wald am Schoberpaß
LIEZEN
Liezen
Lassing
Selzthal
Weißenbach bei Liezen
Wörschach
LIGIST-ST. JOHANN
Ligist
KrottendorfGaisfeld
St. Johann
ob Hohenburg
MARIA ZELLERL AND
Mariazell
Gußwerk
Mitterbach am See
Wildalpen
MARKT HARTMANNSDORF
Markt Hartmannsdorf
MIT TLERES MÜRZTAL
Krieglach
Allerheiligen-Mürzhofen
Kindberg
Mitterdorf-Wartberg
Stanz im Mürztal
Veitsch
MOOSKIRCHENSÖDING
Mooskirchen
Söding
MURAU
Murau-Bundesstraße
Krakaudorf
MurauAnna-Neumann-Straße
Ranten
St. Georgen ob Murau
St. Lambrecht
Schöder
Stadl an der Mur
MURECK
Mureck
Deutsch Goritz
Gosdorf
Lichendorf
Mettersdorf am
Saßbach
St. Peter am Ottersbach
NESTELBACHST. MAREINL ASSNITZHÖHE
Nestelbach
Schemerlhöhe
Laßnitzhöhe
St. Marein bei Graz
NEUMARKTSCHEIFLING
Neumarkt
Mühlen
Scheifling
NÖRDLICHE
OSTSTEIERMARK
Grafendorf
Eichberg
Lafnitz
Mönichwald
St. Jakob im Walde
Waldbach
Wenigzell
OBDACHWEISSKIRCHEN
Obdach
Weißkirchen
OBERES MÜRZ TAL
MürzzuschlagGrazer Straße
MürzzuschlagStadtplatz
Kapellen an der Mürz
Langenwang
Neuberg an der Mürz
Spital am Semmering
ÖBL ARN
Öblarn
Donnersbach
St. Martin am Grimming
PALDAU-STUDENZENEICHKÖGL
Studenzen
Paldau
PASSAIL
Passail
Fladnitz-Teichalm
Gutenberg an der
Raabklamm
St. Kathrein am
Offenegg
Semriach
PISCHELSDORFSTUBENBERG
Pischelsdorf
Hirnsdorf
Stubenberg
PÖLL AUVORAU
Pöllau-Raiffeisenplatz
Pöllau-Hauptplatz
Vorau
PÖLSTAL
Fohnsdorf
Hohentauern
Pöls
St. Johann am Tauern
Zeltweg
PREDINGHENGSBERGST. NIKOL AI/S.
Preding
Hengsberg
St. Nikolai im Sausal
REINST. BARTHOLOMÄSTIWOLL
St. Bartholomä
Rein
Stiwoll
RIEGERSBURGBREITENFELD
Riegersburg
Breitenfeld
ST. GEORGEN AN
DER STIEFING
St. Georgen an der
Stiefing
Ragnitz
ST. LORENZEN IM
MÜRZ TAL
St. Lorenzen im Mürztal
St. Marein im Mürztal
ST. MARGARETHENSECK AU
St. Margarethen bei
Knittelfeld
Seckau
ST. RUPRECHT
AN DER RA AB
St. Ruprecht an der
Raab
ST. STEFAN- JAGERBERG-WOLFSBERG
St. Stefan im Rosental
Jagerberg
Wolfsberg im
Schwarzautal
ST. STEFANKRAUBATH
St. Stefan ob Leoben
Kraubath
SCHILCHERL AND
St. Stefan ob Stainz
Bad Gams
St. Josef
Wildbach
SCHL ADMINGRAMSAU-HAUS
Schladming
Aich-Assach
Haus im Ennstal
Ramsau am Dachstein
SCHWANBERG
Schwanberg
STALLHOFEN
Stallhofen
Södingberg
STEIRISCHES
SALZK AMMERGUT
Bad Mitterndorf
Bad Aussee
Pichl-Kainisch
Tauplitz
STRADEN
Straden
STRASS -SPIELFELD
Straß
Gabersdorf
St. Nikolai ob Draßling
St. Veit am Vogau
Spielfeld
TEUFENBACHOBERWÖLZST. PETER A. K.
Teufenbach
Mariahof
Nieder wölz
Ober wölz
St. Peter am
Kammersberg
Schönberg-Lachtal
THERMENL AND
Sebersdorf
Bad Waltersdorf
Neudau
TRIEBEN
Trieben
Gaishorn
Rottenmann
TURNAU-AFLENZETMISSL
Turnau
Aflenz Kurort
Etmißl
UNTERPREMSTÄT TEN
Unterpremstätten
Dobl
Wundschuh
VOITSBERG
Voitsberg
Bärnbach
Geistthal
Kainach bei Voitsberg
Köflach
Krems
Modriach
Rosental an der Kainach
St. Martin am
Wöllmißberg
WEIZ
Weiz
Heilbrunn
Weiz-Center Süd
WIES
Wies
Pölfing-Brunn
WILDON-LEBRING
Wildon
Allerheiligen bei Wildon
Lebring
Weitendorf
OUR SOCIETY STILL RELIES ON
FOSSIL ENERGY SOURCES.
HOWEVER, THE TREND IS TOWARDS
RENEWABLE ENERGY. TRENDSETTER
SOLID SHOWS WHERE THE FUTURE
LIES.
62
2010 ANNUAL FINANCIAL
STATEMENTS OF RAIFFEISENL ANDESBANK STEIERMARK AG
ASSETS, BALANCE SHEET AS OF 31 DECEMBER 2010
PREVIOUS YEAR IN
THOUSAND EUR
EUR
1
Cash in hand and credit balance at
central banks and postal giro offices
2
Debt instruments of public
authorities and bills permitted for
refinancing with central bank
a) debt instruments of public
authorities and similar securities
b) bills permitted for refinancing with
central banks
3
195,978,631.31
185,521
185,521
0.00
0
3,124,314,961.63
296,650,476.51
2,827,664,485.12
2,979,079
290,126
2,688,953
4
Receivables from customers
3,193,320,717.88
3,166,393
5
Bonds and other fixed-interestbearing securities
1,385,262,611.55
1,508,598
a) from public issuers
b) from other issuers
including: own bonds
0.00
1,385,262,611.55
53,656,423.54
359
1,508,239
91,249
6
Shares and other non-fixed interest
securities
255,880,900.58
94,676
7
Shareholdings
636,510,599.30
619,249
including: in credit institutions
8
9
Intangible fixed assets
10
Tangible assets
including: land and buildings used by
the credit institution for its own activity
11
15,404,856.92
Shares in affiliated companies
including: in credit institutions
64
84,361
195,978,631.31
Receivables from credit institutions
a) payable on demand
b) other receivables
61,669,632.34
556,851,924.58
111,222,000.00
12
Other assets
13
Subscribed capital called in, but not
paid in yet
14
Deferred expenses and accrued
income
TOTAL ASSETS
547,946
133,357
452,686.79
683
20,785,463.06
22,199
14,990,232.22
Own stocks or shares, as well as
shares in a controlling or majority
holding company
including: par value
14,155
15,979
0.00
0.00
0
0
125,777,170.93
177,105
0.00
0
9,905,394.44
4,703
9,566,710,694.39
9,390,517
LIABILITIES, BALANCE SHEET AS OF 31 DECEMBER 2010
PREVIOUS YEAR IN
THOUSAND EUR
EUR
Liabilities to credit institutions
a) payable on demand
b) with an agreed term or period of notice
2
4
Other liabilities
5
Deferred income and accrued expenses
6
Provisions
a) provisions for severance payments
b) provisions for pensions
c) provisions for taxes
d) other provisions
4,384,577
1,552,099
2,832,477
1,519,973,409.28
1,538,637
514,218,780.57
544,297
0.00
0
514,218,780.57
1,005,754,628.71
544,297
994,339
822,168,120.89
792,462
183,586,507.82
201,877
Debts evidenced by certificates
a) debt securities in issue
b) other debts evidenced by certificates
6a
1,559,594,153.70
2,855,571,117.54
Liabilities to customers
a) Savings deposits
including:
aa) payable on demand
bb) with an agreed term or period
of notice
b) other liabilities
including:
aa) payable on demand
bb) with an agreed term or period
of notice
3
4,415,165,271.24
2,566,731,539.66
824,540,945.00
1,742,190,594.66
2,513,178
887,471
1,625,707
87,780,514.49
74,198
4,199,479.01
3,340
92,582,133.34
17,835,090.22
15,055,922.76
311,788.04
59,379,332.32
49,831
17,359
14,500
549
17,421
Fund for general banking risks
0.00
0
7
Subordinated liabilities
0.00
0
8
Supplementary capital
9
Subscribed capital
10
Capital reserves
a) appropriated
b) unappropriated
11
51,300
135,297
409,248,887.39
334,248,941.85
74,999,945.54
Retained earnings
a) legal reserve
b) statutory reserves
c) other reserves
including: appropriated reserves,
according to § 103 no. 12c of the Federal
Banking Act (BWG; Federal Law Gazette
532/93), according to § 225 paragraph 5
of the Austrian Code of Enterprises (UGB)
31,343,188.38
135,297,035.00
371,748
334,248
37,499
192,113,240.85
65
158,366
0.00
0.00
192,113,240.85
0
0
158,366
8,306,975.36
8,306
0.00
0
12
Liability reserve according to § 23 paragraph 6 of the Federal Banking Act (BWG)
13
Balance sheet profit/loss
12,016,509.42
9,485
14
Untaxed reserves
13,325,586.33
13,620
a) valuation reserve on the basis of
special depreciations
b) other untaxed reserves, including: aa), bb)
investment allowance according to § 10 of
the 1988 Income Tax Act (EStG 1988), cc),
dd) transfer reserve according to § 12 of
the 1988 Income Tax Act (EStG 1988)
TOTAL LIABILITIES
86,933,900.00
13,325,586.33
0.00
86,933
13,620
0
9,566,710,694.39
2010 ANNUAL FINANCIAL
STATEMENTS OF RAIFFEISENLANDESBANK STEIERMARK AG
1
9,390,517
ITEMS
BALANCE SHEET AS OF 31 DECEMBER 2010
PREVIOUS YEAR IN
THOUSAND EUR
EUR
ASSETS
1
Foreign assets
1,530,312,887.45
1,667,055
308,917,603.03
283,453
LIABILITIES
1
Contingent liabilities
including:
a) acceptances and liabilities arising from
the endorsement of rediscounted bills
b) liabilities arising out of guarantees and
assets pledged as collateral security
2
3
Liabilities from trust transactions
4
Eligible own funds according to § 23
paragraph 14 of the Federal Banking
Act (BWG)
including: own funds according to § 23
paragraph 14 no. 7 of the Federal Banking
Act (BWG)
5
0
307,044,601.44
281,580
Credit risks
including: liabilities arising out of sale and
repurchase transactions
66
0.00
774,425,905.78
0.00
including: required own funds according
to § 22 paragraph 1 no. 1 and 4 of the
Federal Banking Act (BWG)
6
Foreign liabilities
7
Hybrid capital according to § 24
paragraph 2 no. 5 and 6 of the
Federal Banking Act (BWG)
0
0.00
0
874,656,283.73
808,571
15,704,000.00
Required own funds according to § 22
paragraph 1 of the Federal Banking
Act (BWG)
1,122,761
10,476
444,071,850.00
428,367,850.00
426,220
415,744
1,134,051,885.23
1,032,918
0.00
0
L AYOUT OF THE PROFIT AND
LOSS STATEMENT
LAYOUT OF THE PROFIT AND LOSS STATEMENT
PREVIOUS YEAR IN
THOUSAND EUR
EUR
Interest and similar income
including:
from fixed-interest-bearing securities
2
Interest and similar expenses
I
NET INTEREST INCOME
3
Income from securities and
shareholdings
a) income from shares, other holdings
and non-fixed-interest securities
b) income from shareholdings
c) income from shares in affiliated
companies
188,696,003.51
48,037,626.45
220,105
44,482
–136,063,261.79
–189,167
52,632,741.72
30,938
60,349,455.36
97,876
4,149,501.59
41,086,985.32
5,173
39,489
15,112,968.45
53,213
4
Commission earnings
39,260,763.57
36,406
5
Commission expenses
–14,110,672.08
–12,445
6
Income/expenses from financial
transactions
6,639,570.64
8,436
7
Other operating income
42,074,832.83
42,672
II
OPERATING INCOME
186,846,692.04
203,885
8
General administrative expenses
–87,180,570.49
– 87,067
a) personnel expenses
including:
aa) salaries and wages
bb) expenses relating to statutory
social insurance contributions,
payroll-related contributions, and
compulsory contributions
cc) other social expenses
dd) expenses relating to company
pension funds and pensions paid
ee) allocation to the pension reserve
ff) expenses relating to severance
payments and contributions to the
company staff provision funds
b) other administrative expenses
(operating expenses)
–54,102,867.28
– 53,111
–38,496,365.81
–38,384
–9,951,442.66
–1,047,155.01
– 9,905
–1,026
–2,620,880.86
3,242.01
–2,914
1,010
–1,990,264.95
–1,892
–33,077,703.21
–33,955
2010 ANNUAL FINANCIAL
STATEMENTS OF RAIFFEISENLANDESBANK STEIERMARK AG
1
67
PREVIOUS YEAR IN
THOUSAND EUR
EUR
9
Valuation allowances on assets in
asset items 9 and 10
–2,865,612.73
–3,121
10
Other operating expenses
–1,808,385.83
–1,594
III
OPERATING EXPENSES
–91,854,569.05
–91,783
IV
OPERATING PROFITS
94,992,122.99
112,102
11/
12
Balance from valuation allowances on
receivables and allocations to provisions
relating to contingent liabilities as well
as income from the reversal of valuation
allowances on receivables and from
provisions relating to contingent
liabilities and credit risks
–15,341,548.90
– 69,033
13/
14
Balance from valuation allowances on
securities that are assessed like financial
assets, as well as on shareholdings and
shares in affiliated companies, as well
as income from valuation allowances on
securities that are assessed like financial
assets, as well as on shareholdings and
shares in affiliated companies
–34,415,847.96
5,080
45,234,726.13
37,987
0.00
0
V
PROFIT FROM ORDINARY ACTIVITIES
15
Extraordinary income
including:
withdrawals from the fund for general
banking risks
16
Extraordinary expenses
including:
allocations to the fund for general
banking risks
68
0.00
0
0.00
0.00
0
0
17
Extraordinary profit or loss
(subtotal from items 15 and 16)
0.00
0
18
Taxes on income and revenues
–305,452.00
–242
19
Other taxes, unless shown in item 18
538,750.96
23
VI
ANNUAL NET PROFIT/
ANNUAL SHORTFALL
45,468,025.09
37,767
20
Changes in reserves
–33,451,515.67
–28,282
including:
allocation to liability reserve
release of liability reserve
VII
ANNUAL PROFIT/ANNUAL LOSS
21
Profit/loss carried forward
VIII
BALANCE SHEET PROFIT/
BALANCE SHEET LOSS
0.00
0.00
0
0
12,016,509.42
9,485
0.00
0
12,016,509.42
9,485
STATEMENT OF ALL LEGAL
REPRESENTATIVES
We confirm to the best of our knowledge that the financial statements prepared in accordance with the
relevant accounting standards present a true and fair view of the company’s net assets, financial position
and earnings situation. The management report gives a true and fair view of the development and performance of the business and position of the company, together with a description of the principal risks and
uncertainties the company faces.
Graz, 4 April 2011
The Managing Board:
CEO Markus MAIR – Chairman of the Managing Board
Friedrich LENGGER – Deputy Chairman of the Managing Board
Arndt HALLMANN – Member of the Managing Board
Johann JAUK – Member of the Managing Board
Martin JEINDL – Member of the Managing Board
DREAMS ARE THERE TO COME
TRUE. WE HELP YOU MAKE YOUR
DREAM A REALITY.
AUDIT CERTIFICATE
REPORT ON THE ANNUAL FINANCIAL STATEMENTS
I have audited the attached annual financial statements of Raiffeisen-Landesbank Steiermark AG, Graz, together with the underlying
accounting records, for the financial year from 1 January 2010 to 31 December 2010. These annual financial statements include the
balance sheet as of 31 December 2010, the profit and loss statement for the financial year ending on 31 December 2010, and the notes.
RESPONSIBILIT Y OF THE LEGAL REPRESENTATIVES FOR THE ANNUAL FINANCIAL
STATEMENTS AND THE UNDERLYING ACCOUNTING RECORDS
The accounting records as well as the preparation and contents of the financial statements are the responsibility of the company’s legal
representatives. They shall present a true and fair view of the company’s net assets, its financial position and earnings situation pursuant to
Austrian commercial and banking laws. This responsibility includes the design, implementation and maintenance of an internal control system,
insofar as this is relevant to the preparation of the annual financial statements and the presentation of a true and fair view of the company’s net
assets, its financial position and earnings situation, so that these statements are free of material misstatements, whether due to intentional or
unintentional mistakes. It also includes choosing and applying suitable accounting and valuation methods and carr ying out estimates that
appear appropriate under the existing circumstances.
RESPONSIBILIT Y OF THE ANNUAL AUDITOR AND DESCRIPTION OF THE T YPE AND SCOPE
OF THE LEGALLY REQUIRED AUDIT
My responsibility is to express an opinion on these financial statements on the basis of my audit. I have performed my audit in accordance with
the statutor y regulations and professional auditing principles generally accepted in Austria. These standards require that I comply with the
rules of the profession and plan and conduct the audit so as to obtain reasonable assurance that the financial statements are free from material
misstatement.
The audit includes carr ying out audit procedures in order to obtain audit evidence supporting the amounts and other disclosures contained in
the financial statements. The choice of audit procedures depends on the conscientious discretion of the auditor, taking into consideration his/her
estimation of the chance that a material misstatement has been made, whether due to intentional or unintentional mistakes. When estimating the
level of this risk, the auditor takes the internal control system into consideration, insofar as it is of significance for preparing the annual financial
statements and providing a true and fair view of the company‘s net assets, financial position and earnings situation, in order to determine the
appropriate audit procedures under the circumstances. The auditor does not, however, give an opinion on the effectiveness of the company’s
internal control system. An audit also includes evaluating the adequacy of the accounting and valuation policies used and the accounting
estimates made by the legal representatives, as well as evaluating the overall presentation of the financial statements.
72
I believe that the audit evidence I have obtained is sufficient and appropriate to provide a basis for my audit opinion.
AUDIT OPINION
My audit did not give rise to any objections. Based on the results of my audit, the annual financial statements, in my opinion, present fairly, in
all material respects, a true and fair view of the net assets and financial position of the company as of 31 December 2010, and of its earnings
situation for the financial year from 1 Januar y 2010 to 31 December 2010 in accordance with the accounting standards generally accepted in
Austria.
STATEMENTS ON THE MANAGEMENT REPORT
According to the statutor y regulations, it shall be determined whether the management report is consistent with the financial statements
and whether the other disclosures made in the management report do not give rise to a false idea of the position of the company. The audit
certificate shall also contain a statement on whether the management report is consistent with the financial statements and whether the
disclosures pursuant to § 243a of the Austrian Code of Enterprises (UGB) are accurate.
In my judgment, the management report is consistent with the financial statements. The disclosures pursuant to § 243a of the Austrian Code of
Enterprises (UGB) are accurate.
Vienna, 4 April 2011
Auditor appointed by the Austrian Raiffeisen Association:
Christian LOICHT – Chartered Accountant
These financial statements containing my audit certificate may only be published or disseminated in the version I audited. For differing versions
(e.g. abridged versions or translations into foreign languages) the regulations of § 281 paragraph 2 of the Austrian Code of Enterprises (UGB) apply.
AUDIT CERTIFICATE
REPORT ON THE ANNUAL FINANCIAL STATEMENTS
We have audited the attached annual financial statements of Raiffeisen-Landesbank Steiermark AG, Graz, together with the underlying
accounting records, for the financial year from 1 January 2010 to 31 December 2010. These annual financial statements include the balance
sheet as of 31 December 2010, the profit and loss statement for the financial year ending on 31 December 2010, and the notes.
RESPONSIBILIT Y OF THE LEGAL REPRESENTATIVES FOR THE ANNUAL FINANCIAL
STATEMENTS AND THE UNDERLYING ACCOUNTING RECORDS
RESPONSIBILIT Y OF THE ANNUAL AUDITOR AND DESCRIPTION OF THE T YPE AND SCOPE
OF THE LEGALLY REQUIRED AUDIT
Our responsibility is to express an opinion on these financial statements on the basis of our audit. We have performed our audit in accordance
with the statutor y regulations and professional auditing principles generally accepted in Austria. These standards require that we comply with
the rules of the profession and plan and conduct the audit so as to obtain reasonable assurance that the financial statements are free from
material misstatement.
The audit includes carr ying out audit procedures in order to obtain audit evidence supporting the amounts and other disclosures contained in
the financial statements. The choice of audit procedures depends on the conscientious discretion of the auditor, taking into consideration his/her
estimation of the chance that a material misstatement has been made, whether due to intentional or unintentional mistakes. When estimating the
level of this risk, the auditor takes the internal control system into consideration, insofar as it is of significance for preparing the annual financial
statements and providing a true and fair view of the company‘s net assets, financial position and earnings situation, in order to determine the
appropriate audit procedures under the circumstances. The auditor does not, however, give an opinion on the effectiveness of the company’s
internal control system. An audit also includes evaluating the adequacy of the accounting and valuation policies used and the accounting
estimates made by the legal representatives, as well as evaluating the overall presentation of the financial statements.
We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion.
AUDIT OPINION
Our audit did not give rise to any objections. Based on the results of our audit, the annual financial statements, in our opinion, present fairly, in
all material respects, a true and fair view of the net assets and financial position of the company as of 31 December 2010, and of its earnings
situation for the financial year from 1 Januar y 2010 to 31 December 2010 in accordance with the accounting standards generally accepted in
Austria.
STATEMENTS ON THE MANAGEMENT REPORT
According to the statutor y regulations, it shall be determined whether the management report is consistent with the financial statements
and whether the other disclosures made in the management report do not give rise to a false idea of the position of the company. The audit
certificate shall also contain a statement on whether the management report is consistent with the financial statements and whether the
disclosures pursuant to § 243a paragraph 2 of the Austrian Code of Enterprises (UGB) are accurate.
In our judgment, the management report is consistent with the financial statements.
The disclosures pursuant to § 243a paragraph 2 of the Austrian Code of Enterprises (UGB) are accurate.
Linz, 4 April 2011
KPMG Austria GmbH
Wirtschaftsprüfungs- und Steuerberatungsgesellschaft
Ulrich PAWLOWSKI – Chartered Accountant
Ernst PICHLER – Chartered Accountant
2010 ANNUAL FINANCIAL
STATEMENTS OF RAIFFEISENLANDESBANK STEIERMARK AG
The accounting records as well as the preparation of the financial statements are the responsibility of the company’s legal representatives. They
shall present a true and fair view of the company’s net assets, its financial position and earnings situation pursuant to Austrian commercial and
banking laws. This responsibility includes the design, implementation and maintenance of an internal control system, insofar as this is relevant to
the preparation of the annual financial statements and the presentation of a true and fair view of the company’s net assets, its financial position
and earnings situation, so that these statements are free of material misstatements, whether due to intentional or unintentional mistakes. It also
includes choosing and applying suitable accounting and valuation methods and carr ying out estimates that appear appropriate under the
existing circumstances.
73
RAIFFEISEN-L ANDESBANK
STEIERMARK AG
ESTABLISHED IN 1927
Head office for the Province of Styria, credit and financing institution as well as service provider
and information centre of the Raiffeisen Banking Group Styria
OFFICES
8010 Graz, Kaiserfeldgasse 5 –7
Phone: +43 316/80 36-0, Fax: +43 316/80 36-30 89
8074 Graz-Raaba, Raiffeisen-Platz 1
Phone: +43 316/40 02-0, Fax: +43 316/40 02-87 02
POSTAL ADDRESS
Postfach 847, 8011 Graz
E-Mail: info@rlb-stmk.raiffeisen.at
w w w.raiffeisen.at/rlb-steiermark
Bank sort code 38000
74
S.W.I.F.T. code RZSTAT2G
PUBLISHED AND DISTRIBUTED BY: Raiffeisen-Landesbank Steiermark AG, responsible for the content:
Management of the Raiffeisen-Landesbank Steiermark AG, Kaiserfeldgasse 5 –7, 8010 Graz, CONCEPT:
MADISON Werbeagentur, PHOTOS: Hermann Burgstaller and Raiffeisen-Landesbank Steiermark AG,
ENGLISH TRANSL ATION BY: w w w.kraus-translation.at, PRINTED BY: MEDIENFABRIK GRA Z GMBH
NOTES:
NOTES: