March 15, 2016

Volume 38, Number 6
March 15, 2016
HEADLINE NEWS
E-Commerce Fraud High in Delaware
Where people live matters when it comes to e-commerce fraud –
the Costa Mesa, Calif.-based Experian recently analyzed data
from millions of 2015 e-commerce transactions to identify U.S.
attack rates for shipping and billing locations.
Overall, Florida is the riskiest state for billing fraud, followed by
Delaware; Washington, D.C.; Oregon and California. Meanwhile,
Delaware is the overall riskiest state for shipping fraud,
followed by Oregon, Florida, California and Nevada.
With more than 13 million fraud victims in 2015, assessing where fraud occurs is an important layer
of verification when performing real-time risk assessments for e-commerce, according to Experian.
They considered billing states as those associated with fraud victims (the purchaser’s address) and
shipping states associated with fraudsters (the receiving address of purchased goods). (cutimes.com)
Ransomware Threat
Brianna Ulrich of Long Beach, Calif., recently opened an email attachment from FedEx. Within
seconds, her entire computer was wiped clean.
“There was a message that said I had to call them, that the police were involved,” Ulrich said. “But
when I called, they told me they had attacked my computer and I had to pay a ransom to get it back.
I thought it was a joke.”
It wasn’t a joke, it was a computer virus called ransomware.
A California hospital recently paid $17,000 to hackers to regain access to its computer files, and
Ulrich was a victim of the same type of crime, which is hitting companies and random people.
Ransomware attacks were up more than 400% in the third quarter of 2015 compared to a year
earlier, according to Intel’s McAfee Labs.
Cybercriminal gangs attacking financial institutions will be upping the ante in 2016. Researchers at
Dell SecureWorks Counter Threat Unit (CTU) expect that attacks will occur in more countries and
the criminals will expand their efforts to compromising mobile devices and spreading ransomware.
But there’s more bad news: a new kind of Android malware steals online banking credentials and
can hold a device’s files hostage in exchange for a ransom. The malware, called Xbot, uses a
technique called activity hijacking to carry out attacks aimed at stealing online banking and personal
details. When someone tries to launch an application, the malware launches a different action. Users
are unaware that they’re actually using the wrong program or function. Although Xbot is not
widespread yet and appears to be targeting devices only in Australia and Russia, researchers with
Palo Alto Networks wrote recently in a blog post. But they believe the mastermind behind Xbot may
try to expand its target base.
In addition to the ransom, which can range from $200 to $10,000, victims may face costs for network
mitigation, network countermeasures, loss of productivity, legal fees, IT services and the purchase of
credit monitoring services for employees or customers.
So, what's a credit union to do? For the safety of the credit union and the members, McAfee’s
Foley recommends that credit unions take the initiative to warn their members and employees, and
educate them with these tips:
• Perform regular backups;
• Perform regular maintenance and updates on computers and handheld devices;
• Back up files on an external hard drive as well as on the cloud;
• Beware of what you are clicking and opening;
• Install anti-virus software and a firewall from a reputable company;
• Use automatic updates;
• Enable pop-up blockers on web browsers;
•
Educate them about the risks, and train them to be wary of unsolicited emails and avoid
clicking on links or attachments in emails. (www.cutimes.com)
4Q15 Consumer Credit Card Binge
In its 2015 credit card debt study, CardHub, the consumer financial website, said consumers used
tax refunds and annual salary bonuses to repay nearly $35 billion in credit card debt in the first
quarter. However, consumers “quickly erased [the] gains with the largest second-, third- and fourthquarter binges since CardHub began conducting this study in 2009,” the report said. The $52.4
billion in new credit card debt incurred in 4Q 2015 is the largest fourth-quarter buildup since the
Great Recession and is more than the amount of card debt added in total from 2009, 2010 and
2011, according to CardHub.
Credit unions, however, are not seeing double-digits in credit card lending, noted Perc Pineda,
senior economist at CUNA. “If you look at the G.19 consumer credit statistical report released by the
Federal Reserve this week, it shows that consumer revolving credit increased 5.2% in 2015, and the
preliminary January 2016 numbers show a decline of consumer revolving credit by 1.3%,” he said.
(news.cuna.org)
Merchants File Suit over EMV Chip Rules
Merchants have filed a class action, antitrust lawsuit against major credit card companies and some
of the nation's largest banks. It charges that the defendants "conspired to shift billions of dollars in
liability" for fraudulent credit card transactions in the United States to merchants.
The suit revolves around an Oct. 1, 2015, deadline for merchants to set up card-reading systems
that can accept cards with EMV-chip security technology. EMV cards contain a microchip that
generates a new number every time the card is used at a pay terminal, making skimming--stealing
the card’s information using an illegitimate card reader--almost impossible.
Under the EMV rules, merchants failing to meet the deadline now face liability for fraudulent charges
that were previously covered primarily by card issuers. The lawsuit complains that class member
merchants have been "unlawfully subjected" to the liability shift "despite having purchased EMV-chip
complaint point of sale card readers" and having "otherwise complied."
The lawsuit was filed this week in the U.S. District Court Northern District of California San Francisco
Division. (news.cuna.org)
You are invited to attend our 58th Annual
Meeting & Convention –
to be held April 14-16, 2016, at the beautiful
Dover Downs Hotel & Casino.
2016 is a year to root for America. The Summer
Olympics will be held in August and the presidential
election in November. So, we thought it was fitting to
have a patriotic theme for our 2016 Annual Meeting &
Convention.
Credit Unions help support middle-class Americans. Hooray for the “Red, White & CU“!
Join us Thursday evening as we kick off our convention with our opening event. CUNA Mutual
Group will again sponsor our “Decision-makers Reception.” You’ll have the opportunity to preview
our exhibits in a relaxed setting at the beautiful Dover Downs Hotel & Casino. Our Young
Professionals will have some fun and surprises in store for you.
On Friday morning, Jim Kasch, Founder of Canidae Consulting and Member Intelligence Group, will
present our General Session: “The Future is Here: Helping Your Credit Union Remain Relevant for
Years to Come.”
The breakout sessions on Friday afternoon include:
• “The Virtual Model: Dealing With Member Ghosts (Members You Can’t See, But You
Know They Are There)”
• “View From The Beltway”
• “Understanding Gen Y: It’s More Than Just Delivery Channels & Social Media”
• “NCUA Supervisory Concerns for 2016 “
• “Keeping You Up At Night: Challenges for Credit Union Executives & Directors” and
• “Building a Strong American Portfolio”
Join us Friday evening for a luscious buffet dinner as only the chef at Dover Downs can prepare!
This evening’s dinner will support the League’s Scholarship Fund. Our Scholarship Fund is used to
award qualifying credit union staff and directors with funds to attend League and CUNA training
sessions and conferences. We’ll have a 50/50 drawing and a grand prize for one lucky diner!
On Saturday morning, Milton Hunt, President, Hunt International, will help us understand, prepare
for, and get excited about the changing credit union environment.
Our 58th Annual Business Meeting will follow, and conclude the convention. We hope you can join
us!
Additional information, including registration and hotel reservation forms, can be found on our
website.
NCUA NEWS
Matz to Step down April 30
Debbie Matz, Chairman of the NCUA board since August 2009, announced
plans to step down from her post on April 30, according to today’s press
release.
She was the eighth NCUA board chairman and served a total of 11 years at
the NCUA. She was the only NCUA board member ever confirmed by the
U.S. Senate for a second term. Her term ended on April 10, 2015.
In addition to serving on the NCUA board, she represented the regulator on the Federal Financial
Institutions Examination Council, which she chaired from 2011 to 2013. Matz has also served on the
Financial Stability Oversight Council since its inception in 2010.
“I am proud of all that the NCUA has accomplished to bring stability, advance growth and promote
flexibility in our nation’s credit unions,” Matz said. “Through the hard work of credit union officials and
NCUA staff, the credit union system rebounded mightily from the depths of the Great Recession.
Virtually every metric indicates the credit union system today is strong and resilient.”
Matz said she plans to take time off before pursuing new professional opportunities.
Longer Exam Cycle on Hold?
The fate of the 18-month examination cycle depends on who replaces NCUA Chairman Debbie Matz
after she leaves the board April 30. Matz said in a recent letter to Rep. Frank Guinta (R-N.H.) that
credit unions would not see exam cycle reg relief until the end of 2017.
If the White House replaces Matz with Vice Chairman Rick Metsger, it's unclear if that timetable
would change. Metsger declined to comment on whether his opinion on the topic differs from Matz’.
NCUA Board Member J. Mark McWatters has said he would like to see an earlier return to an 18month exam cycle.
Responding to a letter from more than two dozen U.S. House members
urging NCUA to extend the examination cycle for well-run credit unions, Matz
said the NCUA will be in a better position to consider an extended
examination cycle once new processes and procedures are in place by the
end of 2017. She cited the agency’s 2016 exam cycle and budget already
being in place as one reason for a delay. In addition, the NCUA is in the
process of updating call report and examination software platforms.
CUNA President/CEO Jim Nussle thanked Matz for reiterating her
commitment to developing a longer examination cycle for well-run credit
unions. Nussle further welcomed her willingness to consider an extension beyond 18 months--itself
an improvement to the current 12-month cycle instituted during the economic downturn. Lengthening
the exam cycles for credit unions has been a top priority for CUNA. CUNA's examination and
supervision subcommittee, chaired by Paul Gentile helped coordinate the letter spearheaded by
House Representatives Guinta (R-NH) and Hinojosa (D- TX). Gentile is president/CEO of the
Cooperative Credit Union Association.
MBL Program Help from New Video
A new video posted by the NCUA aims to provide credit unions with a clearer understanding of mem
ber business lending opportunities.
The video outlines the elements of an effective member business lending program. It also highlights
how a well-developed program could benefit credit unions when the correct balance of people,
processes and policies are in place.
Designed to provide additional direction after the NCUA passed the MBL rule in February, the video
also aims to help credit unions tailor their MBL programs to their strategic goals and members’
needs.
The video can be accessed here. www.cutimes.com
Financial Literacy Webinar Scheduled by NCUA
The NCUA announced it would conduct a webinar that aims to help credit unions learn more about
promoting financial literacy, financial inclusion and financial capability. “The Pathway to Financial
Well-Being” was scheduled for March 30 at 2 p.m. Eastern time.
The free webinar is part of the agency’s National Financial Literacy Month activities.
The program will provide participants with valuable information on several topics, including:
 The link between financial literacy and financial well-being;
 The NCUA’s financial literacy resources;
 Building a successful financial literacy program based on credit union size and member
demographics; and
 Improving financial literacy efforts through local and national partners.
Registration for the webinar is required at this NCUA link. (www.cutimes.com)
2015 NCUA Annual Report Available
The National Credit Union Administration (NCUA) highlighted the agency’s activities, policy initiatives
and accomplishments in its 2015 annual report, released recently. The report also assesses the
NCUA’s performance in meeting its strategic and agency priority goals and objectives.
Additionally, the report contains assurances of the agency’s fulfillment of financial management laws
and compliance requirements, as well as the complete audited financial statements of each of
NCUA’s four permanent funds.
Per the report, the agency grouped its initiatives and accomplishments into 10 broad categories.
They are:
 Making 2015 “The Year of Regulatory Relief;”
 Modernizing regulations and programs to ensure continued strength;
 Ensuring the safety and soundness of the credit union system;
 Managing the Corporate Stabilization Fund;
 Helping credit unions of all types and sizes thrive;
 Expanding access to affordable financial services and protecting consumers;
 Enhancing the agency’s transparency and engaging stakeholders;
 Creating a diverse, highly skilled workforce;
 Being a good corporate citizen; and
 Shaping the future of NCUA and the credit union system.
The report also provides detailed statistics illustrating the performance of federally insured credit
unions in 2015 and over the past five years. (news.cuna.org)
SYSTEM NEWS
Not All Interns Are Doctors!
Internships are mutually beneficial; building a better
workforce and also connecting with Millennials. The
Delaware Credit Union League realizes our credit
unions require bright and talented employees to service
their members.
So we are partnering with the University of
Delaware’s Career Services Center, during the
Spring 2016 UD Internship & Job Drive. Our goal is
to work with our credit unions to find qualified UD
undergraduates and graduate students for internships
and full-time job opportunities.
Our Helpful Tips document will assist you with an internship program:
 Giving Your Internships Purpose
 What Type of Work Does an Intern Expect?
 Choosing the Right Length and Type of Internships
 Providing Compensation and/or Benefits
Career fields of particular interest to UD students include:
 Nonprofit Administration
 Banking and Finance
 Management, Consulting and Human Resources
 Arts, Media, Marketing and Communications
 Technology
Our Helpful Tips document and Internship Job Description form can be found on our website.
To apply, please complete the form and return to Bernadette Hines by March 31st. She will
coordinate posting the internship with the University of Delaware. Please contact Bernadette with
any questions.
The Delaware Credit Union League is looking forward to working with our credit unions to build your
workforce with young, energetic interns who may transition to employment with your credit union.
New Consumer Findings by CUNA Mutual Group and Filene Research
Institute Address Investment Needs and Decision Dynamics
More Than 69 Percent of New Middle Income Investors Will Seek Financial Advice at Some
Point
New consumer investment research released by CUNA Mutual Group and Filene Research Institute
indicate a majority of hardworking consumers will seek financial guidance at critical times of their
lives. More than 550 financial advisors and credit union program leaders attending CUNA Brokerage
Services, Inc. (CBSI) FOCUS conference learned about decision dynamics that affect when and how
consumers engage with a financial advisor.
Topline results in Filene’s new research report and presentation, “Financial Preferences and
Attributes of Middle-Income Investors,” show 69 percent of consumers want to engage in investment
conversations when the timing is right, and 45 percent look for advice when their life circumstances
change. However, more than 42 percent say they only talk to an advisor once a year or less, with
approximately 19 percent never engaging with an advisor.
“In a changing and uncertain economic environment, we see our work in the broader context of a
person’s life,” said Jeff Bosco, senior vice president, Wealth Management, CUNA Mutual Group.
“Our solutions must address customers’ needs today and support their vision for stronger financial
security, helping them be more confident about their future.
“This new research provides valuable insight for our advisors to understand what behavioral
dynamics influence investment decisions for these consumers and how we can support their needs
in setting and reaching their financial goals when they are ready,” added Bosco.
Commissioned by CUNA Mutual Group, Filene’s research looked at consumers with household
income ranging from $30,000 - $100,000 annually, with one in four consumers falling between the
ages of 18-29. As credit unions look to attract new segments, this research provides insight into
how investment services could attract new Gen Y members – a generation numbering more than 80
million people across the U.S.
As the study indicates, while many of these investors look for digital investment services for basic
needs or services, they prefer engaging a financial advisor for comfort and reassurance with
investment decisions.
“We help people invest and plan for their future – regardless of their financial standing. We focus on
creating products and services that are simple, easy to understand and help hardworking Americans
secure stronger financial futures,” said Bosco.
For more information, view the report's executive summary.
CUNA Mutual Group is the marketing name for CUNA Mutual Holding Company, a mutual insurance holding
company, its subsidiaries and affiliates. Life, accident, health and annuity insurance products are issued by CMFG
Life Insurance Company. Property and casualty insurance products are issued by CUMIS Insurance Society, Inc.
Each insurer is solely responsible for the financial obligations under the policies and contracts it issues. Corporate
headquarters are located in Madison, Wisconsin.
Incident Planning - Protect Your Reputation
Live Webinar from CUNA Mutual Group
Register to join Ken Otsuka, CUNA Mutual Group Sr. Risk Management Consultant and Alex
Ricardo, Beazley Group Breach Response Sales Executive, as they share key insights and the
latest trends on cybersecurity on Wednesday, March 23 at 2:00 pm.
During this session, these experts will help you understand how to build and test a cybersecurity
incident plan. They will also cover:
•
Data breach insights
•
Regulatory environment
•
Three threat-level checklists
•
Tabletop testing
Don't wait - register now!
Can’t attend? Sign up here for an email link to the recording.
FREE Credit Union Webinars
Free learning opportunities abound from the comfort of your office chair. Join CUNA Strategic
Services for these 60-minute informational sessions. While CUNA Strategic Services providers
certainly have useful products and services for credit unions to use, they pride themselves
in presenting webinars that are first and foremost educational and enlightening.
March, 2016:
• Mar 22: Navigating the NIST Cybersecurity Framework
• Mar 23: Analyzing Critical Business Functions for Disaster Recovery
• Mar 24: CU Mobile Apps: A Delivery Channel to Attract the Next Generation
• Mar 29: Understanding Credit Reports and Scores
• Mar 31: Hassle-Free Automated Account Switching
Robbery Training: Before, During & After the Robbery
March 22, 2016 from 5:30 pm - 7:30 pm @ League Training Room
Robbery is a scary and dangerous experience. Credit Union staff must be ready to cope with it
calmly and to avoid actions that might endanger staff or members. This one hour training program
provides your staff with best practices before, during, and after the robbery to safely handle robbery
situations. The training will cover various types of robberies, security and pro-active approaches,
opening and closing procedures, hostage situations and what to do during a robbery.
Who Should Attend
This informative session is designed for frontline staff, member service
representatives, branch management, and all personnel with responsibility
for robbery awareness. Cost per attendee is only $75 each.
Staff will have the opportunity to understand the role of law enforcement
and what they expect from the credit union staff when they respond. Crime
scene photos will be presented to discover what happens after the robbery
and how law enforcement builds a successful prosecution.
A certificate of completion will be issued for each attendee and forwarded to the credit union
CEO/Manager.
Registration Form
Lending & Payment Security
Did you know 38 million American households live paycheck to paycheck? That’s a third of all
Americans who do not have a safety net to fall back on if the unexpected happens.
Lending & Payment Security from CUNA Mutual Group helps safeguard those dreams with credit
insurance and debt protection products that provide a financial safety net at times when members
need it most.
Explore the tools below and see the value of the lending products suite.
Materials:
• Infographic (Web): Keeping America Strong
• Program Overview: Lending & Payment Security
• Ad: Lending & Payment Security
• Video: Helen Agnew customer success story
• Video: Jerilyn Owen customer success story
• Video: Kim Suckow customer success story
COMPLIANCE
Tips on Complying with Oct. 3 MLA Changes
The NCUA has released guidance on how to comply with changes to
the Department of Defense’s Military Lending Act (MLA). The
guidance, Complying With Recent Changes to the MLA Regulation,
was issued as a regulatory alert (16-RA-04).
Starting Oct. 3, lenders will be required to determine the military
status of all applicants for many forms of consumer credit. The MLA
places certain protections over covered borrowers, including a cap on
annual percentage rates.
Compliance with related changes for credit card accounts will be
required starting Oct. 3, 2017.
The alert contains an enclosure that explains the types of credit that will be affected, the new
consumer protections that will be provided and the steps credit unions will need to take to comply.
One notable exception to the changes involves Payday Alternative Loans (PALs), which under the
MLA, one application fee in a rolling 12-month period can be excluded from the military annual
percentage rate.
Compliance with most of the changes is required starting Oct. 3, and the NCUA will issue revised
examination procedures covering these changes before that date.
CUNA has released a final analysis of the rule, available here. (news.cuna.org)
Complete CUNA Reg. Burden Study Available
The Credit Union National Association’s (CUNA) groundbreaking regulatory burden study, as well as
ancillary materials put together by CUNA, is now publicly available in its entirely. Conducted by
Cornerstone Advisors, the study found that regulatory burden diverted $7.2 billion from services in
2014 alone.
The report found that regulatory burden on credit unions caused $6.1 billion in regulatory costs and
an additional $1.1 billion in lost revenue. The $6.1 billion alone represents 17% of operating
expenses of the entire credit union system, or roughly $1 out of every $6 spent.
CUNA Chief Policy Officer Bill Hampel said the study will be brought up to policymakers in the future
at “every opportunity” and encouraged credit unions to use it to illustrate the cost of regulatory
burden to officials that represent their communities. CUNA is working with Cornerstone Advisors to
develop a calculator for member credit unions to generate their own regulatory burden
estimates. (news.cuna.org)
RegTraC Changes and Compliance Community
CUNA Compliance Community is the new home of our just-enhanced CUNA RegTraC. In addition to
a continuously updated regulatory resource that offers in-depth regulatory guides, supplements,
articles, recordings and access to exclusive RegTraC live events; the community allows you to share
ideas through discussion boards, access a file-sharing library of policies and procedures, receive
daily CUNA CompBlog posts and more. Plus, soon you can participate in the new mentor program
which pairs experienced compliance officers with new-to-the-scene compliance staff to ensure credit
unions stay successful and in compliance. Explore the benefits of the all-new CUNA Compliance
Community in this free tour.
Please visit CUNA RegTraC to view following changes:

Integrated Disclosure Rule & Flood Disaster Protection Act Supplement
o The supplement content was integrated with the content found in the CUNA
RegTraC Mortgage Lending Regulations book. Therefore, the supplement has been
eliminated.

Mortgage Lending Regulations Book
o Higher-Priced Mortgage Loans have been updated to reflect the appraisal exemption
requirements.
o The small creditor exception is subject to change annually, the covered transaction
and asset requirements have been updated to reflect the changes for 2016.
o In accordance with Regulation C, the asset threshold exemption is subject to change
annually. The exemption threshold will remain the same, dates have been updated to
reflect the correct asset and data collection periods.
o In accordance with Section 1026.32 of Regulation Z, the points and fees thresholds
associated with high-cost mortgages are subject to change annually based on the
percentage change to the Consumer Price Index. The Mortgage Lending Regulations
Book has been updated to reflect these thresholds for 2016.

Mortgage Lending Regulations Guide
o Higher-Priced Mortgage Loans have been updated to reflect the appraisal exemption
requirements.
o The small creditor exception is subject to change annually, the covered transaction
and asset requirements have been updated to reflect the changes for 2016.
o In accordance with Section 1026.32 of Regulation Z, the points and fees thresholds
associated with high-cost mortgages are subject to change annually based on the
percentage change to the Consumer Price Index. The Mortgage Lending Regulations
Guide has been updated to reflect these thresholds for 2016.

Consumer Lending Regulations Book
o In accordance with Section 1026.32 of Regulation Z, the points and fees thresholds
associated with high-cost mortgages are subject to change annually based on the
percentage change to the Consumer Price Index. The Consumer Lending
Regulations Book has been updated to reflect these thresholds for 2016.
CUNA Webinar Series on Sizzling Compliance Topics
Experienced compliance professionals have the opportunity to continue educational development on
the latest and most important topics with the Credit Union National Association’s upcoming
compliance professional webinar series.
The series, which launches March 23, is not only designed for experienced compliance
professionals, but was determined by those professionals through a recent survey.
Topics include:
 Regulation E: A deep dive into the world of error resolution and "card not present"
transactions to determine credit union liability as well as Regulation E disclosure
requirements and responsibilities for overdraft services;

Right to Financial Privacy Act: The who, what, where, when and why of not only protecting
members' privacy, but protecting a credit union's liability and reputation in the community;

Credit Union Service Organizations (CUSOs): Knowledge of CUSOs, how they are regulated
and the various ways they add value to credit unions and members;

Field of Membership (FOM): Requirements of associational group, the key provisions of the
rules and potential FOM violations. Also includes a closer look at the National Credit Union
Administration's automatic approvals of 12 categories of associations that became effective
July 6, 2015;

Fair Lending Laws: A look at the Equal Credit Opportunity Act, Fair Housing Act and Home
Mortgage Disclosure Act, with a heavier focus on recent rule changes that will affect the
lending process. Discussion will include recent court cases and how to stay on the right side
of these important laws; and

Regulation D: Review the importance of monitoring excessive transactions on nontransaction accounts and learn the steps that must be taken to be compliant with Regulation
D, how that translates to the membership and when exceptions are acceptable.
DELAWARE NOTES
Condolences…
The Board and Staff of the Delaware Credit Union League extend their deepest
sympathies to Pat Mahaney, League President, on the recent passing of his
father, Joseph A. Mahaney. Joseph proudly served his country in the U.S. Army in
Europe during World War II. He worked for Electric Hose & Rubber, and was
Manager of their Credit Union. “Joe” later worked in security for the Winterthur
Museum and at ICI Americas before retiring. He also served as an usher for many
years at St. John the Beloved Church.
Sympathies are also extended to Alice Smith, former League Communications &
Governmental Affairs Director, on the passing of her mother, Charlotte Anne
Atkinson. Charlotte taught Sunday School for over 30 years at St. Paul’s United
Methodist Church, while raising three children. She also served as a Girl Scout
leader for six years, and volunteered at the popular Christmas in Odessa tours.
Our heartfelt sympathies go out to the families and friends of Joseph and Charlotte.
LEADing the Way
A successful, competitive credit union depends on bright and engaged staff to help grow and
prosper. The Delaware Credit Union League’s professional educational opportunities are designed
to help management, staff and board keep up with the latest regulations, membership needs and
alternatives to improve targeted areas of their credit union.
The CU LEAD Certificate program is designed for those staff, management and or volunteers that
attend three (3) or more League educational classes, webinars or teleconferences in the calendar
year, not including CUNA self-study courses. Two of the educational sessions must be a live, face to
face training event.
Bernadette Hines, DCUL Education Director, recently attended New
Castle County School Employee FCU’s Annual Meeting at
Christiana High School. Five LEAD Certificates were presented to
staff for attending three or more education sessions offered by the
Delaware Credit Union League in 2015.
Stephanie Mitchell was the winner of the DCUL’s LEAD Certificate
drawing and was presented with a $50 gift card to dinner and a
movie.
Bernadette Hines awards LEAD certificates
to Terri Keene, NCCSEFCU CEO (pictured
left), and Monica Dudley (pictured right).
NCCSEFCU branch in
Christiana High
School. Handprints on the
wall behind the teller line
include, students, principals,
staff of the credit union.
EDUCATIONAL OPPORTUNITIES
DCUL Seminars & Conferences
The League is a primary resource for education for staff and volunteers in building skills and knowledge
required to keep credit unions competitive in the financial services industry. Please visit our website for
details on upcoming educational opportunities.
DCUL Distance Learning
The creeping complexity of regulatory burden and the pressures of managing tight margins make it
increasingly difficult for credit unions to ensure their staff and volunteers are well-informed. To help
overcome these obstacles, the League includes webinars and teleconferences among its many distance
learning opportunities. Please visit our website for more details, and a schedule of upcoming sessions.
Find Additional Education Opportunities in the Meetings Reminder CU System Section of this
newsletter!
CUNA and CUNA Webinars
CUNA offers hundreds of online training events that make it easy for you to learn right at your desk.
Whether you are looking for a beginner course or want a comprehensive understanding on a specific
topic, CUNA webinars, audio conferences and eSchools have what you need.
Click here for updates on compliance, operations, lending topics and more!
Career Opportunities in Other States
Senior Executive/Credit Union Manager
Cecil County School Employees’ Federal Credit Union is seeking a senior executive to replace
our retiring manager. The board of directors is in search of an individual with a well-rounded
fundamental understanding of credit union operations to include lending and financial analysis. The
ideal candidate will have five plus years of executive leadership within a financial institution with
proven management and board relation experience. An Associate/Bachelor’s degree is strongly
preferred. This position offers a competitive salary, based on experience, plus a benefits package.
Send resume with salary requirements by March 31, 2016 to info@ccsefcu.org with the words
“Manager Resume” in title.
Chief Executive Officer
Sarasota Municipal Employees Credit Union, a $28 million credit union, celebrating their 65th
anniversary serving the Sarasota community, is launching a search for a Chief Executive Officer
(CEO). The new CEO will succeed their retiring CEO who has successfully lead the credit union for
over 19 years. The successive CEO will have solid financial and technology aptitude and a focus
on superior service. Sustaining a strong values-based culture of collaboration, professionalism,
caring for members and staff is essential. Collaborative relationship building is expected with the
board, peers, direct reports, and business partners as is a focus on continuous learning, employee
development and coaching, leadership development, futuristic thinking, and goal orientation. As
CEO of this well-run organization, partnering with the board in strategic growth opportunities, leading
a dynamic organization, and leveraging the organization’s competitive advantage will be crucial.
The successful candidate will have a minimum of five years of executive level experience in financial
services of a successful credit union or community bank and a bachelor’s degree in business or
related field or equivalent experience. Please include reference number 1012 when applying.
Contact: Carmela McDermott, Vice President, at 832-200-8711 or email
cmcdermott@curesources.coop.
President/CEO
Minnco Credit Union, located in Cambridge, Minnesota, with over $230 million in assets, is in
search of a new President/CEO to replace their retiring leader. The board of directors is seeking a
proven executive that is well versed in credit union operations including, but not limited to: lending,
investments, accounting/finance, and marketing. This individual will build upon a financially sound
foundation and bring a new vision to the organization to promote long term growth. The board will
charge this newly appointed executive not only with leading strategically and tactically, but also with
promoting the organization and being the face of the credit union in the community they serve.
Successful candidate will have a strong passion for the credit union movement and have a proven
ability to lead through innovation. Exceptional relationship management skills and the ability to build
communication bridges are critical in this role. Ten plus years of management experience within a
financial institution and a bachelor’s degree is required. Please include reference number 1004 when
applying.
Contact: Marcus Cotton, VP Executive Recruiting, at 832-200-8714 or email
mcotton@curesources.coop.
President/CEO
Rocket Federal Credit Union, located in McGregor, Texas with over $16 million is assets, is
seeking a new President/CEO as their executive leader prepares to retire. The board of directors is
in search of an individual with a well-rounded fundamental understanding of credit union operations.
In additional to ensuring efficient credit union operations, the board will charge this individual with
being the voice of the credit union within this growing community and promoting business
development and marketing initiatives. As a directive from the board, the successful candidate will
be looked upon to develop and promote a growth strategy to enhance the credit union’s reach.
RFCU prides itself on the member contact they provide; therefore, a strong customer service
oriented executive is desired for this position. Five plus years of credit union management
experience is required. Please include reference number 1008 when applying.
Contact: Marcus Cotton, VP Executive Recruiting, at 832-200-8714 or email
mcotton@curesources.coop.
Chief Lending Officer
Members Choice Credit Union located in Houston, Texas and approaching $500 million in assets,
is in search of a dynamic lending executive to serve as their Chief Lending Officer. Reporting directly
to the President/CEO, this individual will be responsible for establishing the strategic direction of loan
operations for the credit union, and building a cohesive team between consumer, real estate, and
small business lending. Successful candidate will have an extensive background in credit and
underwriting, as well as a proven ability to drive sustainable loan volume. A philosophy of open
communication is paramount in this role, along with the ability to transcend a strategic vision into
operational success. The ideal candidate will be a strong coach/mentor, possess a foundation in
consumer & mortgage lending, and have 10 plus years of lending experience in a leadership
capacity for a financial institution. Please include reference number 1010 when applying.
Contact: Marcus Cotton, VP Executive Recruiting, at 832-200-8714 or email
mcotton@curesources.coop.
Mortgage Underwriter
Aberdeen Proving Ground FCU is looking for a highly qualified experienced Mortgage Underwriter
to join their team! Under the direction of the Mortgage Operations Manager and the Vice President of
Mortgage Lending, this position is responsible for underwriting residential mortgages in a timely and
accurate manner in compliance with all applicable regulatory, internal, mortgage insurance and
investor guidelines. Working under limited supervision with significant independent judgment, this
position conducts careful risk analysis on mortgages and exercises judgment based on experience
to approve, or deny loan files ensuring they meet the various loan program requirements.
Contact: Brenda Comer at bcomer@apgfcu.com regarding your interest, or apply online at
www.apgfcu.com/careers.
Sr. Member Service Specialist
Aberdeen Proving Ground FCU is searching for a Senior Member Service Specialist. Under the
direction of the Branch Manager, the ideal candidate will develop business through the promotion of
Credit Union products and services to new and existing members, and uncover member needs
through personal contact and cross-sell products to assist Branch Operations attain 28% of the
annual retail lending plan. The qualified applicant will also perform a variety of savings-related
services and loan related duties either in person or by telephone; and assist Branch Management in
developing and implementing annual business plan and nurture strong member orientation among
staff. Additional duties include supervising branch staff and coordinating daily workflow.
For more details, and to apply for the position, please visit Aberdeen Proving Ground Federal Credit
Union’s Opportunities page.
Position Sought
Executive / Leadership Position
Highly qualified individual seeks to secure a leadership position in an organization where I can help to
create and implement business strategies that deliver consistent and predictable results for the
credit union, members, and other stakeholders while enhancing the local communities they serve.
No project too big, no detail too small! Being number two has never been good enough. I am a
creative and highly motivated leader with the ability to both develop and execute core business
strategies. My detailed organizational skills, with emphasis on teamwork and accountability, have
been key ingredients to the overall success of the business units I have worked in and managed.
I have successfully managed sales process, expenses, goal and revenue planning, staff selection,
operational integrity, employee development, and performance planning. I have a solid
foundation in loan and deposit portfolio growth initiatives, including acquisition and retention
strategies for new and future members. My experience in new product development and launch,
coupled with my sales management skills and operational integrity allowed me to develop
strategies to ensure member service and employee engagement ensured business referrals across
all business lines.
Interested parties may contact Carole Langiu, and ask for Resume #031516.
The Delaware League keeps resumes of individuals currently seeking employment within the credit union system on
file. If you would like to have your inquiry posted on this site, please send your resume via e-mail to Carole Langiu
(Carole@dcul.org), or fax it to (302) 322-9354. All inquiries will be posted for one month. Posting of an inquiry does
not indicate League endorsement. Credit unions may request the resume from an inquiry posting by calling the
League at (302) 322-9341 and asking for the resume by the number given.
TOGETHER is published on the 1st and 15th of each month by the Delaware Credit Union League, 4 Quigley
Boulevard, New Castle, DE 19720. Information to be published and subscription requests should be sent to
newsletter editor Carole Langiu at carole@dcul.org.
Upcoming Events
Robbery Training – March 22, 2016
Click here for more information!
DCUL Annual Meeting & Convention – April 14 – 16, 2016
Dover Downs Hotel & Casino
Click here for more information!
BSA Basic Overview – May 10, 2016
Presented by André Lucas,
Compliance Director, MD DC CU Association
Click here for more information!
BSA Training – May 11, 2016
Presented by André Lucas,
Compliance Director, MD DC CU Association
Click here for more information!
At the League in March 2016
All events are held at the League office unless otherwise noted.
QuickBites (QB) Teleconferences sessions:
11:00 – Noon, unless noted.
Webinars are 90 minutes.
Details for QuickBites, Webinars, and other training opportunities
on our website:
http://www.dcul.org/education-and-training/distant-learning/
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7
1
2
8
QB: Understanding
ALM Sensitivity
Analysis
Webinar: Credit
Reporting
Guidelines, Rules &
Best Practices:
FCRA & FACT Act
13
14
15
QB: Notary Public
Training
Webinar: Auditing for
TRID Compliance
20
21
22
Webinar: The
CFPB’s 4Ds of Fair
Lending: Deceptive
Marketing, Debt
Traps, Dead Ends &
Discrimination
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28
CU Rates
Due to
League
DCUL Annual Meeting DEADLINES:
3/14: Early Bird Pricing: Registration& Rooms
3/15: Volunteer & Professional of the Year Nominations
29
Webinar: Hot Topics
in Social Media
Strategies:
Techniques & Trends
for Credit Unions
3
Webinar: How to
Complete & File UCC-1
Financing Statements
4
5
9
Webinar: What
Directors Should
Know About
CECL,ALLL & New
Credit Impairment
Standards
10
Webinar: Determining
Cash Flow from personal
Tax Returns, Part 2:
Schedules E & F
11
12
16
Webinar: Flood
Insurance
Compliance Update
& FAQs
17
18
19
23
Webinar:
Outsourcing Tech
Services:
Regulations,
Examiner
Expectations, &
Actions for Vendor
Management
30
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25
26
Webinar: Creating a
Consumer Lending
Machine: Products,
Concepts &
Strategies
4:00 pm
League Board
Meeting
Webinar: Your
Member has Filed
Bankruptcy: Now
What?
League
Closed
31
Webinar: Developing
Your Same-Day ACH
Game Plan
Complete List of Compliance Deadlines at http://de.leagueinfosight.com/2014_Compliance_Calendar_44273.html.
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