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Our Mission: is to provide our guests with an enjoyable recreational experience so that they will choose to return again & again. Our Values: Safety, Teamwork, Efficiency, Enthusiasm, Professionalism
Every Guest, Every Time: Smile, Make Eye Contact, Listen Attentively, Answer Questions, Thank the guest.
Employee of the Week (2/22/16 - 2/28/16)
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DANNY HELLER - Instructor
Nominated by Josh Boltz
Danny Heller epitomizes what “Every Guest, Every
Time” is all about. Danny is always smiling and
willing to do whatever is needed for our guests. His
passion and enthusiasm for skiing rubs off on the kids
he teaches. If you spend any time around the Learning
Center, you’re likely to see Danny turning a reluctant
student into someone who can’t wait to visit again.
Thanks Danny!
“Look for an exciting article on
the “softer side of snowmaking”
coming soon in the next issue of
the Liftlines”. by Roy Morrison,
Night Snowmaking Supervisor
“Roundtop Roy’s Round-Up
on cool facts about our snowmakers:
Snowmakers at RMR = 14, 4 are women.
When not making snow they are: Business
owners, Forest Rangers, HR and IT people.
Degrees in: Music, Recreation, Dental
Technician and Ecotourism
They work 12 hour shifts (most all night)
in the most brutal of winter conditions.
Find out next week why do they LOVE it?
photo taken by Sam Krepps
Employee of the Week
(1/25/16 - 1/31/16)
JESSE EASH - Lift Maintenance/Electrician
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Nominated by Ben Haugh
Jesse has been instrumental to our department and
the whole mountain. It seems like there is nothing
he can’t do! From Flat top grills to hot water heaters!
We are lucky to have him.
Ben Haugh, Food Services
Congrats to Joe Grabiec, Lifts and Gayle Little, Courtesy
They both won: $30 to Chili’s, $40 to Texas Roadhouse, and 2 tubs
of Turkey Hill Ice Cream!
This week we are awarding a sweet package that includes 2 Hershey
Story Museum Tickets, 2 tickets to the Hershey Chocolate Lab, 2 tickets to Tastings
(experience warm drinking chocolates from around the world), AND ---drum roll
please--- finish up your day with $50 for dinner at Houlihan’s, a relaxed restaurant
with an expansive menu including pub fare, steaks & pasta in Hershey, PA.
More than one winner if we can break the record for number of entries!!! Tell
your co-workers how easy it is! Enter to win by simply completing the quick quiz
found here: www.skiroundtop.com/eget
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This week we recognize a team of individuals that volunteer their time and energy
to take care of our guests all day, every day. This team of people run the ski check
deck, greet guests as they approach the ticket windows, collect email addresses for
the survey process, and so many other tasks they are called on to do day to day. You
will recognized them by their Red, White, and Blue jackets and big smiles they always
wear. Our survey results are packed with great comments about these individuals.
They make an impact on the overall experience so much that guests make it a point
to write about it. High-five a Courtesy Staff member the next time you see them!
Thank you Courtesy Staff for all you do! And thank you Denny for your leadership
of this team! Congratulations!
Wanna’ Squash the “NEGATIVITY” bug!
Here are a few of the answers that our fellow employees gave us on resisting a
bad mood that someone might try to pass on to you: “Let it bounce off & keep on
smiling!” - Eric White, Lift Maintenance / “Try to stay positive! Usually, you can
make someone at least smile when you smile at them! Give them reason to smile!”
- Stacey Howard, Office / “Kill them with kryptonite, aka, kindness!!!” - Tad Cruise,
Fireside, Group Sales / “I wink at them” - Lutricia Eberly, Group Sales /“I go to my
happy place” - Denny Fry, Courtesy / “I just imagine they are having a bad day” Ethan Cummings, Housekeeping / “I find my friends! They always put a smile on
my face!” - Megan Foster , Cashiers / “Focus on the positive. We are only doing
this life once, so why not be happy!” - Wanda Julias, Fac. Maintenance / “Just think
of the best things in the world, like kids, pets and family.” - Jim Cline, Fac. Maintenance / “Help them see the good in whatever caused the bad mood. By helping
others “cheer up”, you naturally cheer up yourself and forget your own bad mood
causing problems. Focusing on helping others almost always has a positive affect
on both of you.” - Katie Wingerd, Courtesy / “I try and think of a happy memory
and avoid negativity from others.” - Beka Reinaman, Cashiers / “It’s easy to be in
a great mood at Roundtop because it’s wonderful to spend time in a place where
folks are here to have fun! I love being around that & anytime that I can help add
something to make their fun day even better is a personal win for me! But on the
rare occasion when I do run into someone who is in a “bad mood” I try to look for
a positive to focus on and hope that it may help put a different spin on things.” Heidi McDonald, Courtesy (more answers next issue)
Fireside Pub & Grill
has a
“DIRTY SNOWMAN”:
Bartender’s Original
Hot Sex Liquor
Chocolate Whipped Vodka
Hot Chocolate& Whipped Cream
Zach Zogby, FPG Manager
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SAFETY TIP
on STRESS..
Pick up a box of
crayons like our CLC girls are
doing: Coloring is an activity that
we tend to associate with children.
As we grow older, we put aside
our crayons and colored pencils in
favor of more respectable writing
utensils like pens and highlighters.
However, it turns out coloring can
be beneficial for adults -- namely for
its de-stressing power. The practice
generates wellness, quietness and also
stimulates brain areas related to motor
skills, the senses and creativity.
Donna, Chip & Stacey=
ROCK/PAPER/SCISSORS
Sign photo taken by Chip
“Thanks Chip Wigley (Guest Services) for pointing out that
we aren’t the only ones noticing the power of smiling.”
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Frequently Asked Questions from our Guests who visit the main lodge:
Questions guests ask Patty Smith, Facilities Supervisor: “Where are your rest rooms
located?”
Answer: “Down the stairs and to the right.”
Questions guests ask Tanya Myers, Facilities
“Where is Guest Services”: Same answer as above
“Do you ever go home?” Yes, but I always come back the next night.”“Are you single?” :
Ummm, no not at this time (that is a question in every department. Ha Ha - just saying.
Questions guests ask Jaime Sauve, Facilities
“Do you have a place we can charge electronics?” Yes we do - over near
the cafeteria entrance under the bar.
“Do you have a microwave we can use?” Sorry no.
“Is there a water fountain?” Yes, is it located near the locker room entrance.”
Questions guests ask E-MAN, Dark Lord of All
“Why are you so cool?” Answer: Am I?
“How do I go down the steps?” Answer: Try using the steps
“What is your goal in life?” Answer: I prefer touchdowns
“What’s your superbowl pick? Answer: Always the Steelers,
Missed Valentines
and Thank Yous’:
“BOLD are
the Cashiers
I admire
Thinking!
Counting!
Helping!
Enthusiastically Smiling.”
Hannah Cummings, Housekeeping says she
wants to thank everyone she works with.
Another Big Thanks to the entire Team!! We all
work together great to do a fantastic Job!”
Patty Smith, Housekeeping Supervisor
A thanks to my manager Brian for being cool and
understanding when issues come up. It’s always
exciting in housekeeping!” Colton Osell, Facilities
“Hey Brian, Roses are red, violets are blue, I hope
this is good enough to not have to write another,
cause I’m feeling lazy, later dude.” E-man
“Everyone is always smiling in our department”
“I want to thank Brian Brzezinski for being a great
supervisor. Thank you for joining our team”.
Tanya Myers, Facilities
The Magic Mountain Ideas by Jim Cain, Tim Walker and
Jim Garling (craftsmanship by Dan Spahr - Excellent work Dan!)
BIG THANKS from Tim Walker, Snow Sports Director
Instructor Rick Sample demonstrating proper Magic Carpet
riding to his students. Get low and stay forward!
“I would like to thank the whole housekeeping
department both night and day shift for all
their hard work!” Jamie Sauve, Facilities
Resurrection of The Golden Plunger Award:
As the current and reigning champion, I can tell
you it’s a very prestigious award (by that I mean
dubious honor) rewarded to the person who
unclogs the most toilets during the season. It’s
kind of a funny way to make something miserable
somewhat funny and not so bad.
Brian Brzezinski, Facilities Maintenance Supervisor
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