revenews - Kenya Revenue Authority
Transcription
revenews - Kenya Revenue Authority
revenews KRA’s in house staff quarterly newsletter Edition No. 21 August 2004 KRA SURPASSES TARGET Customs & Excise Department which despite a low growth and performance rate collected kshs. 110,240million against a set target of kshs. 110,594 million representing a performance rate of 99.7% and a growth rate of 9.6%. Releasing the Revenue Report for the Financial Year 2003/04, an elated Commission General, Michael G. Waweru noted that KRA had not only exceeded the target set by Treasury by 3.8%, but also its own corporate target by 1.8%. He attributed this to the favourable economic conditions and aggre s s i ve implementation of tax administration reform measures. Initiatives put in place to enhance revenue collection include; Commisioner General, Mr M.G. Waweru announcing Revenue performance Kenya Revenue Authority has surpassed its target by collecting a record kshs. 229,276 million against a set target of Kshs. 220,800 million during the Financial Year 2003/04. This represents a 13.7% growth compared to last year’s collection of Kshs. 201,699million. The Road Transport Department recorded an unprecedented growth rate of 52.2% to collect a re c o rd of Kshs. 2,160 million against a target of Kshs. 1,599 million. The Value Added Tax Department recorded a growth rate of 21.6% with a collection of Kshs. 34,667 million against a target of 33,963 million. Income Tax Department re c o rded a growth rate of 15.4% and collected Kshs 82,209 million against a target of Kshs. 74, 644 representing an impressive performance rate of 110%. O ve rall the highest collection was by • Broadening the tax base whereby KRA recruited 33,923 new taxpayers with a revenue yield of Kshs. 5.3 billion in additional revenue. • Implementation of withholding of VAT which netted an additional 4,200 taxpayers and collected Kshs.5.2 billion. • Additional controls in the petroleum, cigarettes, wines and spirits sub sectors. • Effective and efficient expenditure control procedures. • KRA has also strengthened its investigation and enforcement function by fully integrating it and training officers in various areas including prosecution. The revenue performance for the year 2003/04 is summarised in the table below: Revenue performance FY 2003/04 (Kshs. Million) Dept Actual 2004 Target Treasury Variance Per rate Actual Change over 2003 CED 110,240 110,594 (345) 99.7% 100,573 9.6% ITD 82,209 74,644 7,565 110.1% 71,214 15.4% VATD 34,667 33,963 704 102.1% 28,499 21.6% RTD 2,160 1,599 561 135.1% 1,413 52.9% Total 229,276 220,800 8,476 103.8% 201,699 13.7% • Have You Taken Advantage of The Tax Amnesty? • Do You Know the Taxpayers’ week will run from 18th to 23rd October 2004? Contents page 2 02 editorial C o nte nts Cover KRA surpasses ta rg et 02 Ed ito ri a l 03 From the CG’s desk 04 Tax Amnesty Tax modern i s ati o n 05 Welcome to yet another edition of our quarterly in-house newsletter. The wind of change seems to be blowing across KRA. The ongoing Revenue Re form and Modernization programme, which aims at radically changing our way of doing business, has already begun to bear fruits. The long queues have subsided, KRA has more or less disappeared from the Face the Facts page and lately we have seen more PCs on the desks. The motivational sessions have also helped lift the spirits of staff members while we brace ourselves for the better times ahead. Income Tax Retu rns Fre n z y Ex p ress 06 07 The reform agenda spearheaded by the Top Management led by the Commissioner General has necessitated a sensitization courier services at JKIA programme which has taken the management to our regional stations which in itself has availed an opportunity to discuss K R ATI - WCO pertinent issues affecting the authority. What is more gratifying is the commitment that staff have shown in the K I FW A / FIATA KRA Tra i n i n g programme by making useful contributions towa rds reviewing our business processes. Training in Canada The Tax Amnesty declared by the Minister for Finance during this year’s Budget speech has also provided yet another forum for KRA to re ach out to va r i o u s News from South e rn re g i o n stakeholders urging them to take advantage of this opportunity for a fresh start. Workshops have been UN Monito ring Arms Em b a rg o held in various towns and efforts are being made to cover the rest of the country in good time. A Uganda hosts re g i o n a l committee supported by a fully-fledged secretariat is working on the modalities. Plans are also underway Fa re w e ll for a much-deserved Taxpayers Week scheduled for 18th –23rd October 2004. This will be an occasion Gender Viole n c e to say thank you to compliant taxpayers, bring on board eligible ones, create awareness and also S e rvice th rough pra y e r enhance compliance. 08 News from Centra l 09 10 12 14 15 16 H a d ithi Hadith i 17 18 Editorial Team 19 Lucy Njoe - SAC - Southern Region 20 Creck Buyonge - SAC - Operations Maureen Njongo - SAC - Customer Care Jeddy Ochuodho - AC - DTD Salma Bashir - AC - RTD 21 22 23 James Oiko - AC - C&E John Kipkosgei - PRO - Hqs Julie Onyuka - PRO - DTD Kendi Kinuthia - PRO - Hqs Maximilla Onyango - Design & layout Back to the newsletter, it is humbling to note that we do have very talented writers in our H u m o u r midst. Read about their experiences in far away places and nearer home - all that it takes to H u m u o r look busy! Suffice it to say that over the years the newsletter has grown tremendously in U n leaded Fu e l terms of scope and readership. In this regard I wish to pay tribute to Creck Buyonge and W a lking for hunger Maureen Njongo for their contribution. We also hope to hear more from Southern M o b i le scanner Region where we have strengthened the Corporate & Public affairs section with the C h a n g e appointment of a Senior Assistant Commissioner - Lucy Njoe. And for me to C lass of 2004 Gra d u ates come back to this column was like homecoming because this is where I started C u stoms dete ctor Dog with the first edition way back in 1998. S e c uti ry 24 En c o u raging Cre ati v ity A p p lying for Visa Finally I would like to appeal to all staff members to contribute articles for the newsletter. Doing so will not only enrich this publication but will give us an opportunity to share our experiences on issues affecting our lives. Hope you enjoy reading it. Welcome! Fatma S. Yusuf - Managing Editor from the CG’s desk At the launch of our Corporate Plan in February this year, KRA p romised that with implementation of the various tax administration measures, we would surpass the revenue targets g i ven us by the Government. The unprecedented revenue performance for the 2003/2004 Financial Year is evidence that with good planning and commitment to achieving our vision - to be the leading revenue authority in the world, respected fo r professionalism, integrity and fairness – we can achieve what we set out to do. For the record, we raised Kshs. 229, 276 million against a target of Kshs. 220, 800 million, thus surpassing the target by Kshs. 8, 476 million. 03 Message security of the state. This edition of our in-house newsletter has highlighted some of these initiatives, such as the signing of a M e m o randum of Understanding with the World Customs Organization to make the KRA Training Institute a WCO East and Southern Africa Regional Training Centre. KRA has now taken delivery of the mobile container scanner, which is now operational at Kilindini. The fixed scanner should be delivered within the next few months. This will significantly improve our capacity to inspect goods, thus faster clearance of cargo. As we celebrate our performance, it is good to remember that this is part of a bigger picture of surpassing the targets set in each objective of the four perspectives of our Balanced Score Card i.e. s u r passing revenue targets at least cost, promoting good relationships with our stakeholders, continuous improvement of our internal processes for enhanced quality service delivery, and development of a professional and well-motivated staff. KRA’s current IT infrastructure is not adequate to support our lofty aspirations, within the context of overall e-governance programme. For proper coordination of government functions and services in an automated environment (e-governance), we need open systems with the capacity to network with client systems. We are already m oving fo r wa rd in this area, fo l l owing approval of our recommendation to ac q u i re the Senegalese Customs system (GAINDE 2000) and its Electronic Data Interchange component (ORBUS) on a government-to-government basis. I would like to express my personal appreciation, and the appreciation of all our management and the Board, for the efforts you put in to enable us achieve this performance. We know that human re s o u rces are our most valued asset. It is there fo re important for us to ensure that staff are reasonably rewarded, that they have good opportunities for personal and pro fe s s i o n a l development, and that they are given the tools and equipment required to perform to the highest standards possible. Clearing and forwarding agents and private sector representative bodies have raised complaints regarding delays in cargo clearance for many years. However, there has been no study to measure the time it takes for goods to be cleared. In July, with the assistance of the World Bank and World Customs Organization, a Time Release Study began, focussing on five customs stations in the country including Kilindini Port. We are awaiting the results of the study, which is being conducted for the first time in Africa. For this reason, management and the Board proposed, and the Minister for Finance approved, payment of a 13th Month salary to all staff in July in appreciation of the good performance. Payment of the 13th Month salary to all staff reflects our commitment to team work and desire to have all staff make their fair contribution in ac h i eving our corporate objectives. We continue to explore opportunities for training in tax and tax administration support services such as management skills development and specialised courses such as computer-aided audit techniques. Some new computers and motor vehicles have been procured this financial year, which we have planned to distribute to the areas where they are most critically needed. At the same time, KRA received two missions from the International Monetary Fund early in the year. These missions built upon the work done in February by a mission conducted by the Foreign Investment Advisory Service, an arm of the World Bank. The missions validated the observations made by stakeholders and staff re g a rding our pro g ress in enhancing revenue collection and balancing this against other national objectives, integration of functions, and acquisition of the required skills, equipment and other resources for an organization with the vision to be the leading revenue authority in the world respected for professionalism, integrity and fairness. We thank you for the patience and support you have demonstrated as we move on to implement our reform and modernization programme. It is important for us to sustain the improvements we h ave seen in the area of integrity, one of our core values. Implementation of and overall direction for the Public Sector Integrity Pro g ramme (PSIP) has now been put under the Commissioner for Support Services, and an overall strategy on integrity and anti-corruption is under development. This will build on what has already been achieved under PSIP, and will be informed by international best practice in line with our vision. The profile of KRA has continued to improve at the national level, as we firmly take up our responsibilities in collecting revenue, facilitating trade and investment and safeguarding national security among other functions. Having identified one of the weaknesses in implementation of the previous Corporate Plan (2000/2001 – 2002/2003) as too much focus on revenue at the expense of other responsibilities, KRA has intensified efforts at promoting good relationships with our stakeholders. For this reason, we have participated in investment conferences and helped promote Kenya as a choice investment destination. We have also been part of national, regional and international initiatives to reduce barriers to the unhindered movement of persons, conveyances and goods across borders, without jeopardizing the Integration of the income tax and VAT departments into the Domestic Taxes Department is underway, to facilitate sharing of information, expertise and intelligence for better efficiency, and to provide quality service to our clients. This is part of the broad reform and modernization agenda, whose fruits we have began to reap. We are encouraging you to keep focussed on our vision, and remain committed to our core values, so that we can play our part in ensuring economic growth for Kenya. We are also deeply aware of our responsibilities in the region. In April, the revenue authorities of Kenya, Uganda, Tanzania and Rwanda signed quadrilateral Memorandum of Understanding for the sharing of information and intelligence, and technical assistance within the mandate of the organizations in question. Last year, in collaboration with our Ugandan and Tanzanian counterparts, we began consultations focussing on measures to stamp out smuggling and facilitate cross-border trade through joint border controls. These initiatives have received the support of the World Bank, the US Agency for International Development and the Transport Transit Coordination Authority of the Northern Corridor. In terms of collaboration in training, KRATI has now trained three groups from Rwanda Revenue Authority in a programme supported by the UK Department for International Development (DfID). Collaboration between the revenue authorities is continuous, since Continued on page 4 04 News Continued from page 3 there is a lot to learn from one another. At the same time, we are learning from other organizations like the Canada Revenue Agency and the Canada Border Services Agency. KRA recognizes that human resources are our most important asset, and we are therefore committed to meet the development and motivation needs of our staff. We are taking a number of initiatives in pursuance of this objective. Firstly, the KRA Board has given approval for implementation of a policy to harmonize salaries to take account of seniority and years of service. Secondly, a proposal providing for a well-defined career structure for all cadres of staff is under development. Thirdly, we are putting in place a policy on hiring of casual employees, covering such issues as authority to hire, duration, wages and conditions of service. Finally, we have developed a framework for the retention of employees beyond the retirement age (55 years) on a limited and selective basis for proper succession planning and development of the remaining staff. This financial year, the government has given us a target of collecting Kshs. 240 billion. We cannot rest on our laurels after collecting a surplus of Kshs. 8, 476 million last financial year, but must keep on improving on all fronts. We have given ourselves a higher target in the knowledge that we shall achieve it with determination and discipline – Kshs. 260 billion. If you think this is an unachievable dream, you are wrong, very wrong. We have already surpassed our revenue targets for July and August, and we are sure to surpass them in September. If anyone still thinks this is unachievable, let him or her wait to hear the Performance for the 1st Quarter of the 2004/2005 financial year, in October. We are on track as we seek to be the leading revenue authority in the world respected for professionalism, integrity and fairness and we want everyone to come along. Let us do our best in improving our skills and competencies to enable us operate in an automated environment, for better service to our clients. TAX AMNESTY Minister for Finance, Hon David Mwiraria has announced a Tax Amnesty, during the 2004/2005 Budget Speech. The amnesty will lapse on 31st December 2004. amnesty would be required to: The amnesty covers penalties or fines under the Customs & Excise Act (Cap 472); additional tax, penalties or fines under the Value Added Tax Act (Cap 476); penalties and interest under the Income Tax Act (Cap 470). • In a public notice issued by KRA, members of the public have been urged to take advantage of the Amnesty to declare voluntarily taxes owed over a period not exceeding seven years. All that a taxpayer would be re q u i red to is to make an application at the nearest KRA office where officers will be able to advice them on the guidelines. In addition Taxpayers seeking • • Submit any relevant documents or returns in respect of the dutiable goods or services. Pay to the relevant Commissioner tax due before 11th June, 2004. Submit returns or amended returns containing previously undisclosed income for any year of income ending on or before 31st December 2003. Taxpayers have been assured that no Penalty or Fines shall be imposed where duty is paid in full on or before 31st December 2004. No queries either, will be raised on voluntary disclosure of duty and a letter confirming grant of amnesty will be issued. KRA Reform & Modernisation Project Kenya Revenue Authority has embarked on a programme aimed at modernising its operations so as to provide quality service to all its stakeholders, streamline revenue collection and facilitate trade. This is line with KRA’s 2nd Corporate Plan and also recommendations contained in an IMF report on Customs Reform and Modernisation and Integrating and The CRM team in Southern Region holding discussions with Deputy Commissioner - SR Mr Evelia strengthening Tax Administration. Commissioner General, Michael G. Waweru, who is also the overall sponsor of the project has established a detailed governance structure to spearhead efficient coordination of reforms in the authority. There will be five distinct divisions, four of which will headed by Commissioners who also double up as project owners. These are departments of Road Transport, Customs & Excise, Domestic Taxes and Office functions. Project managers at the level of Deputy Commissioners and above will assist them. The fifth will consist of the Project Coordination Team headed by the SDCR&RCP. Project owners are expected to provide leadership and strategic direction in liaison with the Commissioner General. Project teams chaired by project managers have already been put in place and work has started. Basically what the re form and modernisation project entails is to rev i ew business procedures and identify best practices with a view to automating them. 05 News INCOME TAX RETURNS FRENZY By Julie A. Onyuka Why do Kenyans like to wait for deadlines, is the Million-dollar question? Gaining from experience that the Income tax Department went through last year during Income Tax returns exercise, in addition to the long queues outside Times Tower at this time of the year, elaborate measures were put in place to ensure that taxpayers are not inconvenienced. Seven weeks to the 30th June deadline, eight extra centres were set up solely as collection and drop off points for Income Tax return forms. These included leading supermarkets at all major roads leading in and out of the Central Business District and KICC for town dwellers. This was to avoid the congestion that was experienced last year when this exercise was all centralised in Times Tower. Our very competent members of staff manned these centres from Monday to Saturdays for the entire period to make it as convenient as possible for our taxpayers to get access this services. Kudos to all technical staff for the tireless hours put in especially towards the close of the exercise where we were serving up to 45,000 clients a day. Despite extensive publicity undertaken to sensitise the public on the requirement to file returns on time, there was an overwhelming turnout on the closing day. Of course we can’t forget to mention the difficulties our clients experience in trying to fill these forms. Think about this, a good number of KRA employees cannot fill their own returns, we say it’s too difficult, so you can imagine what a vegetable seller would go through. Do you know anything, we should do differently to achieve even better results? EXPRESS COURIER SERVICES AT JKIA NAIROBI By Mark Wanjala Barasa JKIA Courier Services are a thriving business. Most people prefer to ship urgent documents, reports, spare parts etc. using these services. Trade goods are also coming vide courier especially the ones on order/ Tender. The advantage is that a customer is able to receive the imported item within 48 hours from America and 24 hours from Europe. Unless held for payment of duties, the item will be delivered right at the customer’s door within the guaranteed time. The Customer is also able to track the item on the Website of a given Company. DHL and Courier Centre are the two companies that currently offer these services at JKIA. Due to increased business, the Customs & Excise Department created a section known COURIER SERVICES headed by a Revenue Officer. Started as a pilot project the customs office in DHL facility is in essence a ‘Longroom’. It receives, pools, and processes documents. DHL Staff make Data entry into Customs system from their office online. They give a pool number and enter details of the shipment. This makes it easy for Revenue Officers who counter check the accuracy of the information and then pass the entry. The cashiers confirm the payment and then the goods are released. DHL courier accounts for about 15% of total collection at the Jomo Kenyatta International Airport- Collectorate. Courier Centre is a facility set up to cater for other Courier Companies, Initially it was at the Baggage Hall, but because of the need to streamline operations it was moved to KENYA AIRFREIGHT HANDLING LIMITED [KAHL] Terminal. The facility is run by Kenya Airways’ Cargo Division. Some of the Courier Companies that actively do business at Courier Centre include, FEDEX, TNT, UPS, Globalfreight, One World Courier, OCS, BKB and Tradewinds. This Courier Centre accounts for 1% of total Revenue collections at JKIA. 06 Tra i n i n g KRATI RECOGNISED AS WCO TRAINING CENTRE By James Oiko Kenya Revenue Authority Training Centre better known as KRATI was endorsed officially as a WCO regional training centre during WCO Eastern and Southern region annual Customs Heads meeting held in Kampala recently. As the Regional Vice Chair, Kenya had made a proposal for KRATI to be recognised as a WCO training Centre. A formal Memorandum of Understanding signed between the World Customs Organisation and the Kenya Revenue Authority establishing KRATI as a WCO Regional Training Centre. Kenya Revenue Authority Commissioner General, Mr. M.G. Waweru and the WCO Secretary General, Mr. Michel Danet, signed the MOU. With the signing of the MOU, WCO will be able to use the facilities of the training centre for purposes of Regional training, technical assistance meetings and other Customs related events. This will provide an opportunity for local experts to train in capacity building programmes. KRA will continue to run the training Centre but will avail facilities, which include class/meeting rooms, and accommodation for use by WCO. According to the WCO Director of Tariff and Trade Affairs Mr. Chriticles Mwansa, The WCO Strategic Plan for 2003-2006 and the WCO capacity Building strategy and Diagnostic framework have adopted a strategy of prioritising a regional approach to Capacity Building. The meeting was also attended by the host country Uganda. URA Commissioner of Customs and Excise Mrs. Allen Kagina proposed to the workshop that capacity building should focus on a clear definition of needs by least developed and developing countries. The meeting was officially opened by Uganda’s Finance and Economic Planning Minister Hon. Gerald Sendaula. Meanwhile Kenya Revenue Authority has been facilitating training in other Revenue Authorities. According to Mr. Simeon Ominde of Central Region Longroom they have been offering Valuation technical assistance to Eritrea in October 2003 and to Rwanda in 2004. KRA has also provided consultancy in drafting of COMESA/ Customs Valuation training module, which was submitted for approval in June 2004. KIFWA TEAMS UP WITH KRA IN FIATA TRAINING PROJECT Mr. Joseph K. Ng’etich, KIFWA National Chairman The Kenya International Freight & Warehousing Association (KIFWA) is working with Kenya Revenue Authority in implementing an International Federation of Freight Forwarders Associations (FIATA) project to offer world-class logistics training to customs agents in Kenya, a first in Africa. Speaking at the preparatory meeting for the two-week course to be run from 26th July to 6th August 2004, the KIFWA National Chairman Mr. Joseph K. Ng’etich (pictured) said the partnership marked the beginning of a process of developing a pool of professional logistics experts in Kenya. He congratulated KRA for signing the Memorandum of Understanding for establishment of the KRA Training Institute in Mombasa, and noted that Kenya had the potential of becoming the leading country in Africa in terms of logistics and customs training. The FIATA Training of Trainers (TOT) course participants are drawn from KIFWA member organizations, and partner organizations such as KRA, Kenya Ports Authority and the Kenya Bureau of Standards. Mr. Simeon Ominde, a seasoned customs trainer, is expected to be a facilitator in some of the sessions. KIFWA has offered to have four officers from the Customs & Excise Department participate in the TOT course, to create more synergies between KIFWA and KRA. 07 Tra i n i n g WHAT I LEARNT LAST WINTER By Kevin Safari Kevin with senior officers of CBSA Origin and Valuation Division in Ottawa, Canada. Set in the countryside expanse between Ott awa and Montreal, sits the Canada Border Services Agency (CBSA) Training Centre at Rigaud. This modern complex was the site for an exciting two week Valuation Case Study Module II Course. The training was a comprehensive hands-on audit session, which ran from 19th to 30th January 2004, right in the middle of one of Canada’s harshest winters, where temperatures reached –40 Celsius. The course trainers were Mr. Byron Fitzgerald, a vibrant Valuation Audit Advisor, and Mrs. Joan Lovell Kristoferson, a Customs Verification Officer. The pair of experts took pa r t i c i pants through the entire process of a Customs valuation audit from preliminary planning to on-site and post-visit activities. The Valuation Case Study was conducted on the activities of a fictional compa ny, M/s EverSports Canada Inc., and focused on the importation of golf shoes, clubs and gloves from EverPro Corporation in the United States of America (USA). The main objective of the exercise was to ascertain the price paid or payable on the imports for purposes of determining the values for duty on the various items. The case study began with the analysis of a letter of complaint from ProSwing Limited, whose President felt that EverSports Canada Inc. was seriously undercutting their market by being able to offer low unrealistic prices – an issue familiar with most Kenyan manufacturers. The trainees then embarked on analysis of the information and documents from internal/external research, such as FIRM (Facility for Information Retrieval Management) report, valuation targeting paper, the Internet and import entries. The FIRM report is the equivalent of our BOFFIN importer summary, and shows details of importers’ transactions; such as HS codes, items imported, import entry number and value for duty of the imports, among others. From this report, an officer can determine the magnitude of importations and where to focus for audit purposes. Among potential issues identified were price influence, royalties and sales for export. Participants also analysed the accounts in the trial balance to determine the nature of each expense and the possibility of value-for-duty issues in these accounts. The exercise helped make a preliminary determination of which accounts would be tested. Having perused the various information sources, participants embarked on preparing the agenda for the opening interview. The audit-planning memorandum was p re pa red at this stage. We we re then shown a video presentation of the opening interview. Issues identified for discussion concerned the price paid or payable, sale for export, Article 8 adjustments, record keeping and internal controls as well as transfer pricing, among others. This was followed by a discussion on a tour of the company premises. The session invo l ved the identification of where the importation processes take place in the compa ny, the potential valuation issues and the type of ev i d e n c e / i n formation that may be available in these locations. The valuation methods of the gloves, shoes and clubs were analysed. The methods applied we re Tra n s action value, Transaction value of identical goods, and Deductive value. Samples of entries were analysed and traced to the books of accounts. Of importance were the supporting documents for the sample entries. The next step was the calculation of the appropriate value for duty by analysing the general ledger of EverSports Canada Inc. for any possible additions or deductions to the price paid or payable. Here we focused on commissions, royalties and subsequent proceeds. After the calculation of duties and taxes to be paid, then came the closing interview. This session was held in plenary and pa r t i c i pants did a role-play in deliberating on the contentious issues arising from the verification audit. The seminar came to a cordial end with the award of certificates, and it was with heavy hearts that we parted in various directions to go and practice improved valuation audits. Later in the afternoon, I savo u red the wintry countryside as we rode in a friend’s car to Ottawa. It was considerably warm at –20 Celsius, and I marvelled at the level of development given the harsh conditions here. Kevin Safari was in Canada for a Customs Valuation Audit Course early this year - seen here testing -40°C temperatures. 08 News NEWS FROM CENTRAL REGION Mr. Wilfred Oke mwa was appointed the Ag. Deputy Commissioner Central Region in February 2004. A father of three children (two girls ages 23, 20 and a boy of 15), Mr. Okemwa is a graduate of the University of Nairobi (B.Ed Hons., Dip. Bus. Mgt). He has previously worked in the Income Tax and Road Transport Departments before his current posting as the Ag. Deputy Commissioner (Central). Prior to his current posting, he worked at the Road Transport Department (Southern Region) having set up the Southern Region RTD office in January 1999. During his five years at the station, the revenue collected by the department rose from Kshs. 1 million per month to Kshs. 40 million per month at the time of departure. He attributes these gains to a number of measures taken by the department to streamline revenue collection, including c reating more counters for licencing and re g i s t ration, introduction of computerized cash receipting, and cracking down on fraudulent issuance of fake licences and receipts. At the Southern Region, he learnt to work in collaboration with other revenue departments, as well as external stakeholders. He said that lessons learnt from such contacts are key to the strategies we have devised to establish synergies across the different revenue departments in terms of joint programmes, utilization of resources, and a common approach to taxpayer education. Since assuming office in Central Region a number of tax clinics have been carried out, with a very good impact especially in Thika. A number of lessons have been learnt: (a) The public is not receiving crucial information to facilitate voluntary compliance, especially regarding the requirements for transfer of vehicles, renewals of licences, and penalties applicable. Business people need information on computation of PAYE and business income, how to keep proper books and records, etc to better comply with income tax and VAT laws. Therefore, a more targeted taxpayer education strategy is required. (b) KRA has the goodwill and cooperation of the provincial ad m i n i s t ration and law enfo rcement agencies. This cooperation needs to be enhanced and nurtured to achieve better synergies between KRA initiatives and those of other government agencies. (c) Communication with our internal and external stakeholders is important. We need a system that encourages more sharing of information, especially across departments. Okemwa contents that one of the challenges in Murang’a and Nyahururu is payment of ad vance tax. “We have therefore recommended that satellite offices be opened in Kiambu, Murang’a, Nanyuki and Maragwa to make it easier for taxpayers to comply. For example, it is not easy for a person from Nyahururu to go all the way to Nakuru to pay advance tax, thus making it more tempting to evade.” Finally, he says that the motivation of staff in outstations is sometimes too low. “We therefore have a responsibility to encourage the staff to do their part in making KRA a truly world-class organization.” E-Mail: okemwa@swiftkenya.com INTERNAL COMMUNICATION: A VIEW FROM SOUTHERN REGION By Margaret Cidi (Southern Region) The profile of the Corporate and Public Affairs Department in Southern Region is increasing day by day, and there is need for continued free and frank discussions on various issues concerning the organization. However, it’s better to put down whatever concerns staff may have in writing, because it requires a person to take up the initiative and start somewhere. For example, it is possible that there are issues that require follow up by the Corporate and Public Affairs Department. How would we do this unless someone gives us his or her story? Doing so would mean important issues are not forgotten. We are therefore appealing for staff to give us their views and suggestions in writing, so that we can give you satisfactory answers. We appreciate the fact that most officers attended the staff motivation seminars facilitated by Mr. Kennedy Hongo. We thank the Commissioner General for this initiative, and request that such seminars may be brought more often to the region. Staff were encouraged and learned a lot from the seminars. Southern region is very busy, yet we must give attention to team-building initiatives so that we can improve our performance and attain good results. Let’s all work together with one goal and increase revenue collection. I believe we are the best and will always remain the best. We do not need to fear our managers; we should be free to walk into their offices any time, and our problems will be addressed in the right way at the right time. Remember we are not supposed to fear them. We should respect them. With the proper attitudes and perception, we can work hard and improve revenue collection because we are the best of the best. 09 News UN MONITORING GROUP ON SOMALIA ARMS EMBARGO By Creck Buyonge Two experts from the United Nations Monitoring Group on Somalia, Mr. Changsheng Li (from China, a customs expert) and Mr. Joel Salek (from Colombia, a finance expert) visited KRA in early July as part of their activities to monitor the extent of violations on an arms embargo imposed on the country by UN Security Council Resolution 133 of 1992. Mr. Li and Mr. Salek met with Mr. Gabriel Kitenga (Ag. Senior Deputy Commissioner, CED Hqs), Mrs. Rose W. Namu (Ag. Senior Deputy Commissioner, Southern Region), Mr. Kennedy Bisonga (Head of the WCO Regional Intelligence Liaison Office for East and Southern Africa) and Mr. Isaac Mwangi (Ag. Principal Revenue Officer, JKIA). Mr. Mwangi spent three years at Liboi on the Kenya-Somalia border, so he has practical knowledge on what it means to work as a customs officer in such stations. Some of the challenges for customs in controlling movement of goods, conveyances and persons on the Somalia border include the long, porous border, lack of communication and transport facilities, electricity, zero automation, meaning that even email communication is impossible unless one uses a satellite phone. The experts briefed the KRA team on their mandate, and what customs could do in enforcing the embargo. UNSEC Resolution No. 1474 (2003) indicates that the mandate of the panel includes investigation of violations of the arms embargo covering access to Somalia by land, air and sea; assessing the capacity of States in the region to implement fully the arms embargo, including through a review of national customs and border control regimes; and ongoing arms embargo violations, including transfers of ammunition, single use weapons, and small arms. In 1989, civil war broke out in Somalia following growing discontent with the regime of President Mohammed Siad Barre. He was deposed in 1991, and the country descended further into anarchy as inter-clan warfare ensued, leading to further destruction of the fragile infra s t r u c t u re and worsening a famine crisis that had engulfed the country. The severity of the crisis was exacerbated by the large stockpile of weapons and ammunition within the country Imposition of the emba rgo in 1992 gave way to the deployment of UN peacekeeping forces to Somalia in 1993. Unfortunately, the forces were drawn into protracted conflict with the Somali National Alliance, so that when they withdrew in March 1995, the country still remained divided without a central government. Some of the most enduring memories of the UN peace enforcement operation in Somalia are pictures of US soldiers being dragged along Mogadishu s t reets, painful memories that led the international community to abandon Somalia to its own devices until 2002. Previous panels of experts since 2002 have commended Kenya for her role in managing the Inter-Governmental Authority on Development (IGAD) peace initiatives, while lambasting other countries for flagrantly violating the arms embargo. In April 2003, the UNSEC said, “the continued flow of weapons to the country severely undermined peace and political efforts at national reconciliation,” and commitments made at the Nairobi Conference on Small Arms and Light Weapons (2000). A report published by the UN in early November 2003 on the Somalia arms embargo warned that persistent violations of the ban had allowed “transnational terrorists to obtain arms and equipment including light anti-tank weapons and explosives from Somalia.” The report claimed that weapons obtained from Somalia had been used in an attack on Paradise Hotel, Mombasa in late November 2002, and the near simultaneous but unsuccessful attack on an Israeli jet after it took off from Mombasa en route to Tel Aviv. The two shoulder-fired SA-7B missiles fired at the Israeli plane were reportedly delivered to Somalia from Yemen before being smuggled by sea to Kenya in August 2002, the report said. In March 2003, an alleged cell member was captured by Somali gunmen and handed over to US officials. The World Customs Organization (WCO), inter-governmental organization linking customs ad m i n i s t rations in 162 countries that are responsible for 98% of world trade, passed the Resolution on Security and Facilitation of the International Trade Supply Chain in June 2002. This resolution recognized that most consignments are carried as containerised cargo, and noted the vulnerability of such cargo to terrorist attacks. In addition, it was important to review security and facilitation procedures to ensure that heightened security concerns did not end up hindering the movement of legitimate trade. More recently, the WCO in its June 2004 Council Sessions adopted a new resolution that among other things, established a High Level Strategic Group of Commissioners of Customs to help steer the international customs community to adequately respond to the challenges of the current environment. These Resolutions require customs agencies to c o o p e rate with other government agencies and other stakeholders for the purpose of safeguarding national security. 10 WCO UGANDA HOSTS KEY WCO REGIONAL MEETING By Creck Buyonge & Penny Simba Customs administrations in the WCO East and Southern Africa region have established a Regional Steering Group (RSG) with specific terms of re fe rence to provide a structure fo r implementation of decisions made at the annual heads of customs conferences and champion adoption of WCO global standards at the national level. (c) The need for customs administrations (at the national and regional level) to apply WCO instruments and best practices, and proactively participate in the global customs community as equal partners in the promotion of international trade and p rotection of national and global security among other functions. The RSG shall act under the overall direction of the Regional Vice Chairperson and the Heads of Customs Conference with ad m i n i s t ra t i ve support provided by the Regional Vice Chairperson. Two RSG meetings are env i s aged, one in September 2004, and another one two days prior to the 10th WCOESA Heads of Customs Conference (April/May 2005). Mr. Chriticles Mwansa, the WCO Director of Tariff and Trade Affairs represented the Secretary General. Representatives from the Common Market for Eastern and Southern Africa (COMESA), and the United Nations Development Programme (UNDP) Small Arms Reduction Programme in the Great Lakes Region and Horn of Africa participated as observers. This decision was made at the 9th WCO East and Southern Africa Heads of Customs Conference held at Kampala’s Speke Hotel, Munyonyo on the 9th and 10th of June, only a few days to the annual WCO Policy Commission and Council Sessions (23rd to 26th June 2004). The theme of the conference was From Policy to Effective Implementation. Other Key Decisions Preparatory Committee A Preparatory Committee (PrepCom) of managers responsible for policy and strategy in their re s p e c t i ve customs administrations met two days in advance of the Conference under the chairmanship of Kenya as the Regional Vice Chair. Members of the PrepCom were drawn from Kenya, Lesotho, Mozambique, South Africa, Uganda, Zambia, Zimbabwe and the WCO E/SA RILO. Apart from lack of a structure for implementation, delegates identified weak or non-existent monitoring and implementation mechanisms, and poor communication as the key drawbacks to the proper functioning of the WCO regional framework in the East and Southern Africa region. Speaking at the official opening of the conference, Uganda’s Minister for Finance and Economic Planning, Hon. Gera l d Sendaula recognized the significant contribution of customs in mobilizing domestic re s o u rces to meet gove r n m e n t expenditure. “I know the importance of customs first-hand, as a long-serving Minister for Finance,” he said. The Regional Vice Chairperson, Mr. Francis Thuranira (Kenya) noted that from the last four annual conferences, various themes issues have emerged that require to be addressed, namely: (a) The need to spearhead and manage genuine positive change in customs administrations at the national level (involving integrity development, use of information technology for trade facilitation, enhancement of revenue and compilation of trade statistics among other functions, capacity building, etc.); (b) The need for customs administrations to be individually and severally more engaged in regional processes (at the level of the African Union, and within economic blocs) as a contribution to broad national and regional economic development objectives; and Integrity. It was agreed at the conference that Members would appoint National Contact Persons on integrity to facilitate c o o rdination of the regional integrity agenda with Mozambique. Secondly, Members agreed to adopt the WCO Integrity Development Guide as the basis for their integrity promotion and anti-corruption programmes. A page dedicated to integrity would be developed in the regional web site. Regional Communication. It was also agreed that South Africa would facilitate regular updating of information on the regional web site, while Kenya would be the Regional Web Editor in addition to setting up a virtual newsletter. The two countries ag reed to collaborate in developing and implementing a strategy to publicize and encourage greater utilization of the web site as a tool for information sharing. To facilitate discussion on policy and technical issues and disseminate best practices, Members agreed to form virtual working groups. Training and Capacity Building. The conference agreed that Members would appoint National Contact Persons to liaise with the Regional Training Coordinator (Uganda) in coordination of training and capacity building. A data bank of local expertise in customs policy and technical issues will be established to ensure optimum utilization of regional expertise. Finally, Members endorsed recognition of the Kenya Revenue Authority Training Institute (KRATI) as a WCO Regional Training Centre. Mutual Administrative Assistance. It was agreed that Members who have not yet acceded to the Johannesburg Convention would take steps to expedite accession, while continuing to exploit other WCO instruments providing for signing of Memoranda of Understanding (MoU). Customs and NePAD. The African Union Ministers responsible for Trade, Customs and Immigration established a SubCommittee of Customs comprising all the Heads of Customs Administrations in Africa at the meeting held from 27th to 28th May 2004 in Kigali, Rwanda. The sub-committee is responsible for provision of relevant advice on customs related matters. It was agreed that Members would seek to build synergies with relevant regional and international organizations for sharing of resources and expertise in areas relevant to customs. 11 WCO 9th WCO - E&SA Heads of customs Annual Conference, Speke Resort, Munyonyo, Uganda P a r t i c i pation in WCO Programmes. Members ag reed to effectively and efficiently participate in WCO programmes. To facilitate this, meetings of the RSG have been scheduled in such a manner that heads of customs administrations would benefit f rom detailed discussions on the agenda of the Po l i c y Commission sessions prior to such meetings. In addition, the Regional Vice Chair would work closely with Members to ensure adequate representation of the region in WCO meetings. Global Information and Intelligence Strategy. The Conference approved the Recommendation of the 2nd WC O E SA RILO National Contacts Meeting held at Port Louis, Mauritius in October 2003. This provides a framework for collaboration between the WCO Secretariat, RILO and Members, and clarifies the roles of each party. An Agreement was signed between the Kenya Customs administration and the WCO for Kenya to continue hosting the WCO East and Southern Africa RILO. Harmonised Systems & Pro c e d u re s . The Revised Kyo t o Convention was recognized as a key tool for trade facilitation, important in improving the competitiveness of the economies of countries in the WCOESA region, apart from supporting other key areas of customs like integrity and partnerships between customs and other stakeholders. It was therefore agreed that the WCOESA region would develop a detailed strategy and action plan for implementation of the Revised Kyoto Convention in all the countries in the region. This would be done in tandem with initiatives to encourage Members who have not acceded to the Convention to do so. Conclusion Pa r t i c i pation at the 9th WCO East and Southern Africa Conference was a good experience, as delegates were able to grapple with the issues affecting customs at the regional and global level, and together chart a way forward. Funding. It was observed that identifying funding for customs projects, including automation and procurement of scanning equipment was a problem for many Members. It was therefore ag reed that the Regional Financial Re p re s e n t a t i ve (Mozambique) would conduct a regional feasibility study to determine different financing options for customs pro j e c t s within the region, and assess regional needs and requirements for each financial year. Possibilities of obtaining funding from regional and international organizations would also be explored. In addition, Members would make contributions in cash or kind towards funding regional projects, e.g. for training and other capacity building initiatives. Thirteen (13) out of the 21 countries in the region attended the meeting, including 10 director generals of customs. The RSG has its work cut out, as the region needs to formulate a general strategy to guide its programmes in the medium to long term, as well as a Capacity Building Strategy to address capacity building issues from a regional perspective. At the closing ceremony, Uganda’s Commissioner for Customs and Excise Mrs. Allen Kagina accurately captured the spirit of the meeting, when she talked of the professionalism that had characterized the meeting while calling for the RSG to continually aspire towards higher standards. Note Creck Buyonge (Senior Assistant Commissioner – Operations, Kenya Revenue Authority) and Penny Simba (Senior Principal Revenue Officer, Uganda Revenue Authority) participated at the Preparatory Co m m i ttee, and are members of the Regional Steering Group (RSG). 12 Fa re w e ll KRA Bids KRA formally bid farewell to the outgoing Board of Directors and at the same time welcomed the incoming board. Speaking at a colourful ceremony held in honour of the outgoing board, Mr Lenny M. J Mwangola, Chairman, B oa rd of Directors thanked the outgoing boa rd for realizing its vision of revamping the KRA tra i n i n g Institute. He said that the Institute has acquired the envisaged regional status. The chairman also added that the outgoing board played a pivotal role in interg rating KRA’s operation. The successful relocation to Times Tower testifies this fact. This, he said aimed at enhancing tax administration. Outgoing Chairman Mr. Benjamin Kipkulei and former Commissioner General John Munge having a tet-a-tet at the reception. At the ceremony, Mr. Mwangola also thanked the out going board for managing to harmonise salaries of all the employees there by eliminating the contentious disparities that had been in existence then. Attorney General Amos Wako (left), Commissioner General Mr. Micheal Waweru (centre) and Commissioner of Income Tax Jack Ranguma. Chairman of The KRA Board Mr. Lenny Mwangola addressing the outgoing and incoming Board Members. Outgoing Board Member Walter Mukuria and former Board Secretary Ms. Helen A. Bila. Incoming Board Member Mr. Hosea Kipkemboi, Commissioner of Customs & Excise Francis Thuranira, Senior Deputy Commissioners (MIS) Ezekiel Saina and (VAT) Philip Odeny. Farewell 13 Fa re w e ll to the former board Ac k n owledging that KRA’s core business is revenue collection, the chairman challenged the new board of directors to ensure that revenue targets are not only achieved but are also surpassed. He expressed his trust in the incoming board and believed that it has what it takes to attain these objectives. He challenged the new board to come up with policy guidelines that would ensure the attainment of a unitary corporate culture within the Authority. Mwangola urged them to provide policy guideline on minimum training requirements per employee within any given period of time. He said that this will ensure that every employee has access to training. He added that they should encourage initiatives by employees to study further in areas relevant to their respective duties by compensating them for undertaking such studies as long as they get prior approval. The chairman wished everybody every success ahead of their duties. Incoming Board Member Nathaniel Kangethe with Commissioner General M.G. Waweru. Commissioner General Mr. M.G. Waweru with SDC Board Corporate Services and Administration Mrs. F.W. Ng’ang’a. Outgoing Board Members Mr. Raphael Gitau and Samuel Bundotich. Incoming Director Mr. F. Khadudu Were with SDC Human Resources Mr. Micheal Onyura. Mr. B. Kipkulei, SDC Rukunga Ncebere and Board Member Mrs. Mildred A.Owuor. 14 GENDER VIOLENCE: KNOWLEDGE IS POWER By Kendi Kinuthia Did you know that: • 24% of women in Kenya have been victims of rape. • 83% of female respondents experienced physical abuse in childhood. • 61% of women have been physically abused at least once in their adult life. Worse still is that the perpetrators of violence against women in Kenya are largely male, although mothers and sisters are also esponsible for some of it. Husbands/boyfriends, fathers, brothers, and other male relatives are responsible for most of the violence. These are some of the findings contained in the first comprehensive study on violence experienced by women and girls in Kenya conducted in 2002. The study covered six out of eight provinces of Kenya and was conducted jointly by two NGOs: Population Communication Africa (PCA) and the National Council of Women of Kenya (NCWK). The Kangemi Women Empowerment Centre also conducted a study in 1998, to determine the incidence of domestic violence in the Kangemi slum community. Among those i n t e r v i ewed, approximately 75% reported hav i n g experienced regular abuse by their partners. The Kangemi study further found that 72% of interviewed women had experienced sexual assault. On a National scale, the Coalition of Violence Against Women (COVAW) estimates that 16,500 rapes take place countrywide every year, or one rape every half hour. THE COST OF GENDER BASED VIOLENCE According to studies carried out by The Gender Violence Re c overy Centre, gender violence costs the nation an estimated Kshs. 85.2 Billion per annum. Healthcare costs for women victims of domestic violence were estimated to be 92% higher than for non-victims. While costs for fractures and other serious injuries were said to cost at least kshs. 100,000 posing a huge economic burden to the scarce medical resources. Long-term treatment of the effects of domestic and sexual violence is a recurrent expenditure for the Ministry of Health, Medical Insurance Companies and Health Maintenance Organisations. On average, a single battered woman misses between 2 to 7 days off work a month depending on the degree of injury. Women constitute 75% of the farm labour and 24% of the formal Kenyan work force. Battered women lose vital woman-hours and are not as efficient as nonvictims. The good new is that there is help launched in March 2001 as a pilot project of the Nairobi women’s Hospital, The Gender Violence Recovery Centre (GVRC) is the only such facility in Kenya and East Africa. The Centre was established to provide both specialised medical and psychological treatment to survivors of domestic violence and sexual abuse. Although the Centre mainly targets women and children survivors of Gender Violence, male survivors also make use of the services. From April 2001 to March 2004, the GVRC treated over 1,700 cases of sexual abuse and domestic violence. Of these, 700 cases have been child survivors aged between 2 and 15 years. The Gender Violence Recovery Centre has been a welcome initiative to many who would have otherwise not known where to go or who to turn to. One of the survivors of rape who eventually sought help from the GVRC said that she was gang-raped by 10 men and took 8 weeks to report the assault and seek medical and psychological help. She literally had nowhere to turn until she heard about the Gender Violence Recovery Centre from an acquaintance. Knowledge is power! 15 P ro fi le A police officer who serves through prayer Chief Inspector Joseph Kamau Efforts to streamline the matatu industry by the Ministry of Transport and Communications which kicked off in year 2003, triggered off a flurry of activities in different sectors of Kenya’s economic sector. The Kenya Revenue Authority was among government bodies that found themselves swamped with clients from the industry seeking different services to ensure they comply with the set regulations. As a result KRA sought the services of the Administration Police to help maintain law and order and got a team of 25 officers drawn from different stations. The team has done a tremendous job since then. Below is a profile of the head of the team Chief Inspector Joseph Kamau by Maureen Njongo, SAC - Corporate & Public Affairs Division. “ Bwana asifiwe!” That was Chief Inspector Joseph Kamau greeting a “ brother” as he supervised his team of police officers to ensure an orderly entry into the Times Tower building. I was taken aback and I could not reconcile the Chief Inspector Kamau I had known briefly as an authoritative and charismatic figure that had become synonymous with the main entrance of the Times Tower and the born again Christian, I discovered, he was. I was intrigued that he was capable of booming out orders to those who were not willing to queue as required and in the same breath “ praise the Lord.” At the height of the scramble for PSV licenses to ensure compliance, idlers and layabouts who frequented Times Tower to take ad vantage of the situation had learnt that Chief Inspector Kamau was a “ no nonsense” officer and they would disperse and vanish the minute they saw his tall frame at the main entrance. Chief Inspector Joseph Kamau joined the police force in 1981 having completed his secondary school education in 1979 at St. Mary’s High School in Nakuru. His desire was to be a banker but he never realised his dream due to several factors. His parents, whose wish was that he pursues ‘A’ level education, could not raise the fees required. He was therefore consigned to doing clerical jobs in Molo, his hometown, while in search of an occupation that would meet his expectations. A break came through an advertisement in the newspapers for police recruits. He applied and qualified after a series of interviews, which included a fitness test. He joined the Police Force as a police constable and was taken for para military training. While in the police force, he was pleasantly surprised to learn that he could pursue his passion for music. The force was replete with officers who had studied music abroad and were dying to put their talents and knowledge to use. He joined forces with them and their efforts culminated in the setting up of a music school where he taught. Ultimately the KANU Police Band was born where he played the BB Flat Base. For Chief Inspector Kamau, this was the culmination of a passion that he developed in his youth during which he sang in the Catholic Church choir back home in Molo. The Music school was a success and attracted attention from other quarters. In 1982, the Administration Police music trainers were assigned to start a band at the Kenya Air Force. However, the infamous coup attempt that took place during the year scuttled attempts to develop the band. He however participated in training the National Youth Service. While in the Administration Police Band, the Administration Police retained the National trophy for military bands for five years, an achievement that led to the promotion of 20 best players of the band to the rank of Sergeant, an award for good performance from the then President Daniel arap Moi. Chief inspector Kamau is the second born in a family of eight and is married with four girls aged between 19 and four years. He is a born again Christian and a Pastor with the Oasis of Love Churches based at York House Building on Tom Mboya Street. He loves praises and worship and on weekends he evangelises to people in different estates. How does he reconcile his job and his Christian faith? He “ casts all burdens unto the Lord.” Even at the height of streamlining the matatu industry which, resulted in long, almost uncontrollable queues, Chief Inspector Kamau says he would take short breaks to pray for guidance on handling the clients. “ The Lord’s army was composed of the children of Israel. They fought for the Lord. Today, even though we have guns and other sophisticated weapons, the biggest weapon is prayer, ” he says. Total submission to God is critical in all he does, he says and starts off every week with a prayer session with his team based at Times Tower and Forodha House. He also closes the week with a prayer session on Fridays, which includes a sermon by him or by Constable John Mutiso, a member of his team. Chief Inspector Kamau has served in different parts of the country including Mandera, Nanyuki, Eldoret, Kiambu and Meru where he was based at the Meru National Park. He was posted to the national park between 1989 and 1992 to tackle the menace caused by Shiftas who were causing havoc in the park by decimating the population of white rhino therein, which he said was imported from South Africa. It was after several encounters with Shiftas that Chief Inspector Kamau realised that he could not face the Shiftas alone and turned to Christ in 1990. He says that death glared at him and his team but that after his conversion he saw victory because he never lost an officer and the battles with the Shifta poachers subsided. Apart from helping protect life and property at Times Tower and Forodha house, his team has helped comb the two stations of con men and dealers in fake documents and also maintain law and order. He says he enjoys his job more so because he always seeks God’s guidance in all he does. 16 H a d ith i HADITHI, HADITHI… By Wairimu Mungai Albert Einstein said that “imagination is more than knowledge.” Let me be bold and share mine. Have you ever been in a situation where you volunteered to do something and then after some thought you wondered why you opened your mouth in the first place? I’m sure those of you truly honest with yourselves are nodding enthusiastically probably because you have done this umpteen times. Am I right? …I thought so. See my problem is this, I volunteered to write this article on Thursday and at the time I was beyond excitement because I had all these ideas in my head. Unfortunately, this was short lived because as I started to put the ideas on paper, one thing became clear, I just couldn’t. Anyone who has attempted to write feels my pain. There was nothing left of the so called brilliant ideas I thought I had. To be frank, I started this article on Thursday, here I am now on Sunday afternoon blubbering away. Did I mention the article is due tomorrow morning? Its true that “its impossible to enjoy idling unless one has plenty of work to do.” I tried seeking help by explaining my dilemma to my younger brother hoping he could chip in but all he did was laugh at me, ‘mzigo ni wangu’ I suppose. I’m actually quite disturbed by the fact that my aunty invited me for sumptuous Sunday lunch but I had to turn her down because I’m really trying to be a woman of my word. I believe I’m one of those people who work really well under pressure and it’s a ‘virtue’ I discovered recently while in campus. I used to work on essays overnight and the results were not too unpleasant I must admit. This may be entirely different, guess I’l have to wait and find out tomorrow but for now my fingers and toes are crossed. I too fear rejection. A friend told me I was misleading myself by thinking I worked well under pressure. In her book it is called procrastination and last minute work. This, however, is a debate for another day. I’ve decided to write on the highlights of my week but before I start, you have to forgive me because the late Barry White is serenading me on the radio and this I have to give my undivided attention don’t you think is a shame he died such a talented man I understand when he came to Kenya he said he would be back to settle now we’ll neve r know………………………………………………………ok am back and the stereo is off, no more distractions. SUNDAY I went to visit a cousin at Moi Nairobi Girls and it took me back to my days in high school. The good old days when my biggest worry was not academics but whether mum had managed to shop for everything on the list I sent her. Talk about mixed up priorities. When you go to boarding school you realize just vital food is and especially “never say bread, say SUPA LOAF!” those were the days I used to eat one loaf on my own during school holidays. No wonder I can’t stand bread nowadays and thank God for that since am on a losing weight spree. MONDAY I think the greatest thing about Monday was that it didn’t seem at all like a Monday. TUESDAY Now here comes the drama. I received a very interesting SMS from my girl friend in Malaysia. She wrote that a mutual friend was getting married and that I was to be the maid of honour! Firstly, am besides myself with joy I mean the last time I ‘simamiad’ a wedding I was ten years old. Then it hits me, what in the world do I know about being someone’s maid of honour? Can someone please enlighten me. Secondly, the wedding is in the US…you can send your donations to 20th floor. They will be highly appreciated. WEDNESDAY & THURSDAY Both days were relatively busy and flew by. No drama to document except the fact that I saw a bicycle hit a car near The Hilton the poor guy was in shock so was I actually. FRIDAY Friday was to say the least, crazy. Now that I have joined the industrious working club I fully understand the phrase ‘TGIF’ – Thank God Its Friday. Can I get an Amen! SATURDAY It’s amazing how fast the week has flown. I can’t believe the week is over and I can’t for the life of me think of a single minute I spent resting. Oh well, there’s always next weekend. SUNDAY Well, you all know what I did all day. A deep thought to ponder on “…if we stopped to think more, we would stop to thank more” Anonymous. 17 Humour WORK ETHICS FOR THE OPEN FLOOR OFFICE SETUP: TIPS AND TRICKS By M.K. Mwaniki Here are some theories on how to work smart and still score. 1. Never walk without a document in your hand People with documents in their hands look like hard working employees heading for important meetings. While people with nothing in their hands look like they are heading to the restaurant "HOMEPARK". People with a newspaper in their hands look like they are heading for the toilet. Most importantly, make sure you carry loads of stuff home with you at night, thus generating the false impression that you work longer hours than the rest. 2. Use computers to look busy Any time you use a computer, it looks like you are very busy working to the casual observer. You can send and receive personal e-mail, chat and generally have a ball without doing anything remotely related to work. These are not exactly the societal benefits that the proponents of the computer revolution would like to talk about. When you get caught by your boss, which you will surely do, your best defence is to claim that you are teaching yourself to use new software, hence saving the organization invaluable training expenses. 3. Messy desk Top management can get away with a clean desk "KRA 4 & above". For the rest of us, it looks like we are not working hard enough. Build huge piles of documents around your workspace. To the observer, last year's work looks the same as today's work; it's volume that counts. Pile them high and wide and if you k n ow that somebody is coming to your desk, bury the document you will need halfway down in an existing stack and rummage for it when they arrive. 4. Voice mail Never answer your phone if you have voicemail or a secretary. People don’t call you just because they want to give you something for nothing, they call because they want you to work for them. That’s no way to survive. Screen all your calls through the voice mail or secretary. If somebody leaves a message for you and it sounds like impending work, respond during lunch hour when you know they are not there, it looks like you are hard working and diligent even though you are being sly. 5. Look impatient and irritable Always try to look impatient and irritable to give your bosses the impression that you are always busy. 6. Leave the office late Always leave the office late, especially when the boss is still around, you could try reading magazines and novels that you have always wanted to read but have had no time, until late before leaving. Ensure you walk past the boss's office on your way out. Also send important e-mails at unearthly hours, for example 9.30pm, 6.45am and during weekends and public holiday's. 7. Sigh creatively Sigh loudly when there are many people around thus giving the impression that you are under extreme pressure. 8. Stacking stratagem It is not enough to pile lots of documents on the table. Put lots of books on the floor, for example, thick computer manuals and printouts are most ideal. 9. Build your lexicon Read up on some magazines and pick out all the jargon and new products. Use the phrases freely when in conversation with bosses. Remember, they don’t have to understand what you say, but you will sound impressive. 10. Have two blazers Always leave a spare blazer draped over the office coat hangers; this gives the impression that you are still within the building. Of cause the second blazer is worn while swag g e r i n g elsewhere. 11. MOST IMPORTANT Don’t let your boss read this mail at all cost. "Compiled from the internet" QUOTE “Knowing your deepest intention can be your guiding force in the creation of a better life.” 18 H u m o u r c o nti n u e d REPLY TO FINAL TAX DEMAND The following letter popped up at the strong room – during preparation of the 2004 budget. Your super-headed letter arrived this morning in an open envelope with a penny stamp and it would have given myself and the boy such pleasure had it not revived in us melancholy reflections of what had gone on before. You say you thought the amount could have been settled long ago and couldn’t understand why it hadn’t. Well, here are the reasons. In 1984, I bought a sawmill on credit. In 1985, I bought a team of horses, a timber wagon, two ponies, a double-barrelled shotgun and two razor-backed pigs, all on credit. One of the ponies died and I loaned the other to a stupid bastard who starved the poor bugger to death. In 1987, my father died and my brother was hanged for raping a pensioner. A tramp seduced my daughter and I had to pay the bastard Kshs. 5,000.00 to stop him becoming one of my relations. In 1988, my boy got mumps, which spread to his balls and the poor boy had to be castrated to save his life. Later, I went fishing and the rotten boat overturned drowning two of my lads, neither being the one who was castrated. In 1989, my wife ran away with a sheep shearer and left twine as a souvenir. Then I had to have a housekeeper, so I married her to keep the expenses down. In 1990, someone cut the nut off my prize bull, and I was buggered and took to booze. I didn’t stop until all I had left was a pocket watch and a weak bladder. Winding the watch and running for peace kept me busy for a time. After a year, I took heart once more and bought on credit a manure spreader, a reaper, a binder and a car. Then the floods came and washed the bloody lot away. It surprises me very much when you say you will cause trouble if I don’t pay up. What trouble? If you can think of anything I have missed, I should like to know about it. Trying to get money out of me is like trying to poke butter up a porcupine with a red-hot needle. I am praying for a shower of skunk scent to pass your way and I hope the centre of it is over the bunch of bastards in your office who sent me this final demand. Yours for more credit, (Signed) USE OF PROPER NUMBER PLATES By Z. A. Oruko Did you know that use of illegally a criminal act ? Section 5 (5) of the traffic act Cap 403 laws of Kenya as read together with traffic rules (subsidiary) part 11 7 (2) (e) states clearly the conditions under which vehicles are registered and the correct number plates to be used. Use of illegally acquired number plates is a criminal act. The traffic act states that, On being satisfied as to the accuracy of the particulars contained in a form of application for registration of a vehicle, a licensing officer shall assign the vehicle a number, which shall be the identification mark of the vehicle. The traffic rules states that, With effect from 1st. June, 1977, no person shall manufacture or sell reflective number plates without the written authority of the Registrar of motor vehicles. The authority to manufacture can never be duplicated at any single given time. Currently the authority to manufacture plates is sorely under prisons Department, and only those acquired through the right procedures are recognised. However, following an indication by the motorists on desire to have something deferent, the Authority has initiated a move that may soon yield to a more desirable product. 19 En v i ro n m e nt WE SHOULD LEAD THE WAY GOING THE UNLEADED FUEL WAY By M. K. Mwaniki Up to 80% of motorists the world over use unleaded petrol while Kenya uses mainly leaded petrol (regular or super), which not only contaminates the air, soil, drinking water, food crops but also causes serious health risks. Unborn children and infants living near roads and in urban areas where leaded petrol is used can suffer loss of intelligence according to the World Health Organization (WHO). In case of brain damage, the effects are permanent and untreatable. This is why leaded petrol has been phased out and banned in nearly 50 nations, in Western Europe, North America and the Fast East. A study in Egypt showed that because of lead pollution the average IQ loss in children amounted to 4.25 points and deaths of infants and young adults, strokes and heart attacks increased dramatically. Egypt went unleaded. Lack of awareness of the health risks, misconceptions about the impact of unleaded fuels on engines coupled with inadequate technological advancement has caused most of Africa to lag behind. Currently there are only 8 countries in Africa that are fully lead-free, namely, Egypt, Libya, Mauritius, Sudan, Morocco, Reunion, Tunisia and Western Sahara. There is also evidence that lead can damage the catalytic converters of cars. A catalytic converter restricts the amount of pollution that cars can produce. Unfortunately many people who drive older cars are convinced that their engines would suffer engine damage if they used. Under normal motoring conditions prevailing in Africa, unleaded petrol works as well if not better in most if not all vehicles. The good news is that unleaded petrol costs the same as leaded, so we need not be daunted by price. A switch will not only protect the lives of unborn children but also prevent an environmental hazard. WALKING FOR HUNGER By Maximilla Onyango Kenya Revenue Authority was conspicuously among the organisations that took part in this year’s freedom from hunger walk. The annual freedom from hunger walk is a symbol of solidarity in cities around the world for the poor who do not have food. It symbolizes the long arduous struggle by the people to have food and live a healthy life. It is viewed as a continuation of an on- going walk for a better tomorrow and for future generations. This year’s freedom from hunger walk’s theme was “Alliance walk for food Security” “Chakula kwa watu wote”. It covered 18km and attracted over 5,000 participants. The walk was flagged off by Agriculture Minister Kipruto Arap Kirwa. Among the dignitaries who graced the occasion was Minster for Livestock Development Hon. Joseph Munyao. The big question remains! Will there be food for all? 20 Scanner MOBILE SCANNER INSTALLED The much-awaited mobile scanner has already arrived and installed at the Kilindini Port, Mombasa. The scanning equipment consists of two vehicles (lorries), one containing state of the art scanning equipment, which more or less resembles an Outside Broadcasting unit and the control vehicle. The scanner will form an integral part of the Customs Reform and Modernisation (CRM) project. The unit will be responsible for scanning containerised cargo and making appropriate recommendations on whether the cargo should be released or subjected to physical verification. During a recent visit by the Customs Reform and Modernisation Project Team, the members were taken on a familiarisation tour of the scanner, which is currently installed at the Containers Terminal. CRM members raised some pertinent issues regarding the functionality of the scanner in view of KRA’s determination to automate its business processes. It is expected that the scanner will contribute towards decongesting the port of Mombasa because it will facilitate faster non-intrusive and non-destructive inspection of containerised cargo. It will also detect misdeclarations and enhance the effectiveness of complete verifications. Above all the scanner is expected to enhance trade fac i l i t a t i o n , compliance to tax legislation and security by interc e p t i n g explosives or other prohibited/dangerous substances. SACMIS, Mr Joseph Siror will head the Maintenance Engineers Team. While the Scanner Operation Team will be headed by Abdul Razaak Bonaya who will be assisted by Albert Atambo, and Eric Kemei. Other members include Joseph Kaguru, Patrick Orengo Omari, Barnabas Indimuli Makhokha, Linda Khae m ba and Antonio Bett Leting. GIVE A WARM WELCOME TO CHANGE 21 Change By Ismail M. Farah Former British Prime Minister, Harrold Mackmillan gave a speech in 1962 at the height of the apartheid era in South Africa, which contained the memorable assertion that a “wind of change is blowing across the continent”. This had a lasting impact, because the experience of change was unfamiliar to many people, and brought anxiety to those others whose recent experience of change had been in the massive dislocation created by war. For people the world over, therefore, the “Wind of change speech”, as it later became known, raised hope and expectations on the one hand, anxieties and fears on the other. By what did he mean by change? Almost half a century later, succeeding generations have become very familiar indeed with change. In the 20th century technology and science changed everything, or so it seemed. There is now a widespre ad assumption that technological change is a fundamental component of life, and that there is some ‘natural law’ at work, which dictates an ever-increasing speed of change in the 21st Century. From all the evidence of recent centuries we are entitled to assume that the first part of that assumption must be correct. So those who are anxious about new science-based technologies and would prefer to slow down or even stop change, are likely to seek to exert increasing influence over the way changes evolve in the coming years. The tendency is for change to be resisted, even when the change in question is simply to go back to where we were, either physically or mentally. Change can be defined as “alteration” whether positive or negative, and organisations are constantly confronted by either change or the need for it, if they are to develop and prosper as their circumstances continue to evolve. So then why do people resist - or at least appear to resist - change at work? Anxiety - fear of the unknown Trying something new is seldom easy if you do not know very much, or anything, about it first. Some people “take the plunge” as if they are learning to swim by being dropped in a river, knowing that they have to swim or die. Others prefer to prepare for change. Anxiety about the scale of the challenge Most people know that a little challenge in their working lives is both necessary and can be enjoyable, just like trying to excel to in a sport or exams. But a change in work practices requires personal competency and self esteem particularly amongst older people and those who have not experienced as much change in their lives as have others around them, and so might not have the self-confidence to tackle change in a positive manner. Anxiety about disruption to life No one particularly welcomes having to make moves that will fo rce breaks in established and familiar re l a t i o n s h i p s , whether through fresh assignments, relocation, redundancy or any other uprooting process. There can be consequences for families and friends as well as colleagues. Organizations too, can have difficulty in embracing change; the reason might be one or more or these: • Structural problem - Every organisation needs to be as flexible as possible in its structure, so that it can deal effectively with unexpected events and change promptly. • Cultural problem - There has to be a positive “ Can do” a ttitude or ”Culture” - prevalent throughout the organisation and managers should play a pivotal role in achieving this. They should set a tone, which ideally everyone should follow. • Historic problem - Long established organisations tend to develop the corporate version of hardened arteries in older human beings. A feeling that we have always done it this way, so we don’t have or need to change. Further more “Continuity is comfortable certainly prefer to believe in that that is familiar. The culture of change - In less confident and robust environments some people might be reluctant to come fo r wa rd with comments and contributions for change, because they fear the risk of rejection, others might feel that managers who lack sufficient ideas of their own are unreasonably pressurising them. The Risk reward ratio as they see it, does not offer them sufficient inducement to volunteer their thoughts. The rewards do not necessarily have to be financial. They might be more concerned with turning jobs into “careers”, through more interesting work, better promotion prospects, improved skills training, or greater responsibility. When managers recognise these impediments and ad d ress them they are pushing the o p e rations fo r wa rd towa rds becoming learning organisations. The motivation for change can vary from striving to meet organisational objectives, wanting higher earnings to aiming for greater challenges and security through growth. However the need to reorganise first has to be identified. Are the existing arrangements looking “tired” or unsuitable? This ailment can afflict the best planned structures after time, when people are having difficulty in handling increased workloads, controls are weakened, poor co-ordination of effort, or lines of communication multiply. Does this sickly condition give rise to faults in the structure itself? If so where exactly are the consequent problems? Are they likely to be temporary or permanent? It is important to appreciate that restructuring is not about destruction, nor about tearing down what works. It should entail a careful and systematic reorganisation, which may or may not involve redeploying resources, closing facilities and reshaping whole structures. Many people will expre s s varying degrees of resentment and attitudes towa rd s restructuring. Possibly this is because there might be an over-zealous belief in the corporate “healing power” of restructuring. The challenge is to know when best to do it and how best to do it. Yet there may be times change is not necessary at all. 22 G ra d u ate s Class of 2004 Graduates “Chanda chema huvishwa pete”; hence goes a popular Swahili saying. And this was the mood of those present at the Chancellor’s Court, University of Nairobi, on Friday 7th May 2004. It was a chilly morning that turned out to be a sunny and happy day for all who attended. The ceremonies began with a pompous Academic Procession at 9.45 am. The occasion was used to install the Chancellor of the University of Nairobi, Dr. Joseph Wanjui, who was also conferred the honorary degree of Doctor of Science (D.Sc.) (Honoris Causa). The highlight of the day came when the President of Kenya, His Excellency Hon. Mwai Kibaki CGH, MP, was conferred the distinguished Degree of Doctor of Letters (D.Litt.) (Honoris Causa). It was truly an honor for those present to have been awarded degrees and diplomas alongside the President. A total of 4,570 degrees and diplomas were awarded on that day. At the auspicious occasion, Kenya Revenue Authority was represented by: • Jacqueline Githinji – M.A. (HR Labour Studies) • G. M. Chiuri – M.B.A. • L. Meroka – M.B.A. • Levi Mukhweso – M.B.A. • P. Obuyekha – M.B.A. • Kevin Safari – M.B.A. • Joseph Siror – M.B.A. • P. Okollokwach – B. Comm. (Management Science Option) The Editorial team would like to wish the graduands who did us proud - very Hearty CONGRATULATIONS ! Thanks to KRA for Sponsorship I thank the management for sponsoring me to further my education at the University of Nairobi. I was able to do a Postgraduate Diploma in Computer Science which I would not have afforded on my own. With my newly acquired skills I wish to request the management to redeploy me in more challenging duties than the ones am performing at the moment within the Authority. Peace K. Atunga The ‘learned’ employee Times are truly changing, and for those who refuse to change with the times, then they will soon find themselves on the peripherals of what life has to offer. Gone are the days when one walked out of school into a job and stayed there until retirement age, when smiling old officers we re handed certificates of appre c i a t i o n , wheelbarrow & spade or clock if not a radio. Today, we exist in a very competitive environment, where the initial skills an officer was employed with are no longer sufficient for upward progression in the workplace. It is said that if one thinks education is expensive, then she/he should try ignorance. In light of this new challenge, it is now common to see scores of employees in KRA leaving their offices and heading for various institutions of higher learning every evening. There are numerous courses offered in the various evening academic feasts, among these being CPA, part-time degrees, Diploma studies, Certificate courses and a host of others. Employees have now realised that personal development will only occur with the improvement of their academic and professional credentials. The overall impact of employees pursuing higher education is a supposedly more efficient and effective organisation, which is able to carry out its mandate. Education widens one’s perspective and often results in reducing the gap between theory and practice of modern trends in work performance. For the employee it is a personal step towards self-actualisation. So go ahead and enrol in a programme. But consult your nearest Human Resource Manager first, for approval, if you hope to seek a refund. 23 S e c u rity ESTABLISHMENT OF CUSTOMS DETECTOR DOG (K9) UNIT By P. N. Munuhe The Customs and Excise department has identified need to form a detector dog unit. This need stems from the realization of the serious threat posed by illicit drugs to the health and safety of the public. The establishment of the unit is one of the department’s strategic initiatives set out in the current corporate plan. In pursuit of this initiative, Kenya Revenue Authority requested technical support from the Japanese Customs and Tariff Bureau. The support has been provided in the form of advice from Japanese Detector Dog experts - Messrs Fujita and Nakajima during a visit to the Authority in December 2003 and a Drug Detector Dog Training course for seven officers at the Tokyo Customs Canine Training Centre (Japan) in March 2004. The training included an overview of Japanese Customs operations as well as theoretical and practical aspects of detector dog training and management. Ms. Rosemary A. Ombogo, a Preventive Guard learning detector dog handling skills at the Tokyo Customs Canine Training Centre (Japan) Among the important lessons learned from the training experience was that the effectiveness and efficiency of the Japanese Dog Detector Unit was reinforced by coordinated implementation of various measures such as i n formation analysis and exchange, automated risk assessment, intelligence gathering and sharing, X- ray scanning etc. The establishment of the unit will greatly supplement the physical checks and scanning techniques currently in use in various Customs operational areas. Officers from the C&E Department receiving instructions on detector dog management. Pictured from left are: Mr. Fred Wamalwa, Mr. Christopher Nzuve, Ms. Rosemary Ombogo, Mr. Alfred Kariuki, Mr. Tsuyoshi Nakajima (Trainer from Japanese Customs Administration) and Mr. John Bisonga. SECURITY Major Kariuki, KRA’ S SAC Security trained with the Kenya Armed Forces and USA army Military Police School. He underwent Diploma courses in Policing in security operations, Conventional Physical Security, Crime Prevention and Investigations, Combating Terrorism, Hostage Negotiations and Security Instructor. Major’s key role at KRA is to provide professional Security services aimed at protecting and preventing KRA staff, property, equipment and information against all risks. His primary concerns are protection and prevention. He appeals to KRA staff at all levels to support his interest in security at their premises. He says that security is a shared responsibility and should be a concern of everyone. Major Kariuki has previously worked in Security Fields with East Africa Breweries, Officer Commanding Armed Forces Military Police Nairobi among others. Major RTD S. M. Kariuki 24 ENCOURAGING CREATIVITY By Maximilla Onyango Intellectual Property is the creation of one’s mind that translates into tangible goods and services. The world Intellectual Property Organisation is committed to development of a universal culture of creativity, in which the Intellectual Property system is widely used to strengthen economic performance and enhance wealth creation for the betterment of all. This year’s World Intellectual Property Day (WIPD) was commemorated on the 26th of April 2004 at the Kenya Industrial Property Institute (KIPI). This day is celebrated to provide an opportunity for people of all nations to reflect on the importance of creativity and innovation in building a better world. The theme of this year’s celebration was “ Encouraging Creativity”, recognized by the World Intellectual Property Organisation as its vision. the activities undertaken were preparation of materials for taxpayer education, setting up a KRA courtesy tent and assembling a counterfeit goods stand display. KRA congratulated the Ministry of Trade and Industry and KIPI on this important day. The guest of honour was the Minister for Trade and Industry Hon. Dr. Mukhisa Kituyi who led participants in burning counterfeit goods. Dr. Kituyi opened a symposium to discuss best practices in Anti counterfeiting and the way forward for Kenya in this field. To spice up the occassion KRA sponsored live music, performance from local artistes that coincided with the theme of the day. The KRA team was led by Calisto G. Jamesa Ag. D.C Investigation and Enforcement department. The theme encourages all nations to harness creativity and innovation through the use of Intellectual Property system, so as to achieve economic growth and cultural development. To achieve prosperity in today’s world, developing limitless resources in Science, business, technology and arts is key. For Kenya to attain the status of a newly industrialized country, its important for Kenyans to recognize, protect and develop intellect property as it is the essence of development. Kenya Revenue Authority participated actively to make this day a success. KRA’s Anti-counterfeit Secretariat took a major role in organizing the pre- WIPD activities. Amongst WHAT YOU NEED TO KNOW WHEN Counterfeit goods being destroyed on the WIPO day. APPLYING FOR VISA By John P. Kipkosgei Did you know that you can travel to 15 European countries, which make Schengen States in Europe for business or as a tourist on a single uniform visa? Yes! You can travel to Austria, France, Germany, Greece, Italy, Portugal, Spain, Belgium, Netherlands, Luxe m b o u rg, Sweden, Finland, Iceland, Denmark and Norway on a single visa. Here is what you need when applying for one: 1. One application form dully filled and a recent photograph 2. Passport valid for at least three months from the return date 3. Kenya ID card (Original + Photocopy) 4. Recent passport photograph 5. Letter from employer 6. Bank statement for the last three months (tourist) 7. Copies of all original documents to be presented together with the originals (tourist) 8. Support documents confirming accommodation 9. Invitation letter from Schengen States 10. Flight bookings and return confirmed ticket while collecting your passport 11. Applicable visa fee In our next edition we shall tell you what you need to travel to The Republic of South Africa, United Kingdom & United States of America. KRA Corporate & Publ ic Affairs Department Times Tower, 1st Fl oor, P.O. Box 48240, 00100 GPO Nairobi • Tel: 310900 • Fax: 316872 Email : cic@ kra. go.ke • Website: ww w. r evenue.go.ke
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