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Welcome to
Luxembourg
Getting started
Human Resources
March 2013
Contents
1
Introduction
3
2
Maps of Luxembourg
4
3
About Luxembourg
5
4
A few words in Luxembourgish
7
5
How to get to Luxembourg?
8
6
Finding accommodation
9
7
Domestic utilities
13
8
Administrative formalities upon arrival
14
9
Vehicle ownership
18
10 Banking and insurance
22
11 Transport within the Grand Duchy
23
12 Media
26
13 Childcare and education
27
14 Healthcare
32
15 Shopping in Luxembourg
33
16 Leisure activities
35
17 Restaurants, bars and clubs
37
18 Festivals in Luxembourg
38
19 Useful numbers and websites
40
1 Introduction
With over 1,500 employees, Deloitte is one of Luxembourg’s largest and strongest professional services
firms. We focus on clients operating in various industries and take great pride in our ability to provide
quality services in the fields of auditing, taxation, accountancy, advisory services and consulting.
In order to ensure that you make a smooth transition into a new country, into our firm and into your new
home, this booklet contains practical information to help you get started in Luxembourg.
The entire Deloitte Luxembourg community wishes you a warm welcome to our firm and to the Grand
Duchy of Luxembourg.
Welcome to Luxembourg | Getting started
3 / 44
2 Maps of Luxembourg
4 / 44
3 About Luxembourg
3.1
A great place to live
The Grand Duchy is truly a great place to live, to work and to raise a family. Our country benefits from
an exceptional multilingual and multicultural environment with a high standard of living, outstanding
purchasing power, excellent social benefits and low taxes.
Its thriving diverse cultural life, the many sporting activities and its vast green spaces make Luxembourg
a unique place to live in. The Grand Duchy is one of the safest countries in the world, and the proximity
and modernity of its infrastructures enhance its attractiveness.
Situated in the heart of Europe, Luxembourg is a cosmopolitan and dynamic economic centre where
people enjoy building their careers. It also takes advantage of a social and political stability which
generates a prosperous level of development within the country.
3.2
A dynamic business centre
The Grand Duchy of Luxembourg is one of the world’s largest financial centres hosting leading financial
institutions, with a strong focus on investment funds and private banking related activities..
It is important to remember that Luxembourg is also home to a number of famous local and international
industrial and commercial companies, hosting headquarters of many important companies.
Moreover, Luxembourg is an important player in the European Union. A founding member of the
European Economic Community (EEC) in 1957, it hosts 12 European institutions including the
European Parliament, European Commission, European Court of Justice, the Court of Auditors and the
European Investment Bank.
In the ranking of the top ten richest countries, Luxembourg topped the list ahead of Qatar and Bermuda.
This ranking is based on the Gross Domestic Product (GDP) per capita. The population of Luxembourg
enjoys a high standard of living and the country is a favoured destination of people looking to relocate.
3.3
A central location in Europe
The country is centrally located within Europe, sharing borders with Germany, France and Belgium. The
Luxembourg City is only 210 km away from Brussels, 370 km from Paris, 400 km from Amsterdam and
280 km from Frankfurt.
3.4
A multicultural and multilingual country
The Grand Duchy of Luxembourg is a country that is both multicultural and multilingual. On any given
day, you can hear conversations in English, French, German, Italian, Portuguese, etc. and of course,
Luxembourgish! Estimates indicate that 150 different nationalities live in this small country.
The three official languages are Luxembourgish, French and German. A large community of expatriates
has brought English as another common language in Luxembourg. English is also commonly spoken in
shops and administration.
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3.5
General information
Grand Duchy of Luxembourg
Capital
Luxembourg
Government
Parliamentary democracy headed by a constitutional monarchy
Grand Duke
Henri
Prime Minister
Jean-Claude Juncker
Area
2.686 km
Population
511.800 inhabitants
Density
194/km
Gross Domestic product
€ 54,950 billion
Currency
Euro (€)
Climate
Temperate
3.6
2
2
Public holidays
•
New Year’s Day (1 January)
•
Easter Monday
•
1 May (Labour Day)
•
Ascension Day (May)
•
Whit Monday (May)
•
23 June (Luxembourg’s National Day)
•
Assumption Day (15 August)
•
All Saints’ Day (1 November)
•
Christmas Day and Boxing Day (25 and 26 December)
According to the Luxembourg’s labour legislation, a public holiday
falling on a weekend will be compensated by an extra day off. This day
is sometimes imposed by the employer (the following Monday in most
cases) but some employers allow employees to choose the date within
3 months after the public holiday (Deloitte’s situation).
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4 A few words in Luxembourgish
Luxembourgish
English
Moien
Hello, Hi
Äddi
Goodbye
Wéi geet et?
How are you?
Mir geet et gutt/schlecht
I'm fine / not too good
Wou ass...?
Where is…?
... de Bäcker?
... the baker's shop?
... e gudde Restaurant?
... a good restaurant?
... d’Gare?
... the rail station?
... de Kino ?
... the cinema?
... de Flughafen?
... the airport?
Wéivill kascht dat?
How much is it?
Kann ech de Menu kréien?
May I have the menu?
Wann ech gelift
Please
Merci
Thank you
Jo
Yes
Nee
No
Wat gelift?
Sorry? Excuse me?
Gär geschitt!
You're welcome!
Pardon
Sorry
Ech hunn en Zëmmer reservéiert
I booked a room
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5 How to get to Luxembourg?
5.1
Road
Luxembourg has an excellent road network, lit at night and toll free. As indicated on the maps (see
section 2. Maps of Luxembourg), there is easy access through its open borders with Germany,
Belgium and France.
5.2
Rail
Cross-border trains provide regular services to many big cities (Brussels, Liège, Trier, Metz, Nancy,
Strasbourg, Paris, Amsterdam, etc.) For further information, please consult the CFL website
www.cfl.lu.
The “TGV Est” high-speed train ensures a quick connection to Paris in only 2 hours and 10 minutes
(www.voyages-sncf.com).
If you commute from France, Belgium or Germany, you can easily use the “TER” (www.tersncf.com/Regions/Lorraine/fr/), the SNCB (www.b-rail.be) or the Deutsch Bahn (www.bahn.de)
services. These regional trains run several services per day to Luxembourg city and the main crossborder towns (Thionville, Arlon, etc.).
5.3
Air
The international airport is only 10 minutes away from the city centre of Luxembourg and 5 minutes
from Deloitte. Within one hour you can easily reach many European capitals such as Brussels, Paris,
London, Amsterdam or Berlin. At Luxembourg-Findel International Airport, you have access to various
airlines (www.lux-airport.lu); the national carrier is Luxair (www.luxair.lu).
If you wish to use low cost companies (i.e. Ryanair, Easy Jet, Wizz Air, etc.) you can use one of the
shuttle companies (www.flibco.com) to take you to Frankfurt Hahn (Germany) and Charleroi (Belgium)
airports, which offer flights with low cost airlines.
5.4
International coach services
International companies such as Eurolines also cover Luxembourg. For more information or contact
details, you can go to www.ont.lu.
For those living in France, Belgium or Germany, there are designated buses going from neighbouring
countries to Luxembourg, including during the evenings. More information on www.mobiliteit.lu.
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6 Finding accommodation
6.1
Temporary accommodation
Do not hesitate to contact the Luxembourg City Tourist Office if you require information regarding
hotels, guest houses and youth hostels: www.ont.lu.
For temporary accommodation, you can choose between the following possibilities:
•
•
Hotels
-
www.hotels.com
-
www.booking.com
Apartment-hotels
-
•
•
Addresses on www.bedandbreakfast.eu
A few selected places close to Deloitte’s office (not more than 10 minutes’ drive):
-
www.parc-hotel.lu
-
www.senator.lu
-
www.domus.lu
-
www.key-inn.com
-
www.lelavandin.lu
-
www.vecchio.lu
-
www.masterimmo.com
Rooms to rent
Some associations can help you to find student accommodation:
•
www.wfs.lu
•
Luxembourg Accueil asbl
10 rue Bisserwee, Luxembourg
Tel: +352 24 17 17
•
Youth hostels www.youthhostels.lu
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6.2
Permanent accommodation
6.2.1
Finding a place in Luxembourg:
6.2.1.1 How can you find permanent accommodation in Luxembourg?
You will find below several tips and Internet addresses that will help you to find your accommodation in
Luxembourg:
•
•
•
Flat/house sharing
-
www.easyroommate.com
-
www.appartager.lu
-
www.luxfriends.eu
-
www.recherche-colocation.com
-
www.ma-colocation.com
Rent or buy in Luxembourg:
-
www.athome.lu
-
www.habiter.lu
-
www.immostar.lu
-
www.logimag.lu
-
www.luximmobilier.lu
-
www.wort.lu
-
www.lesfrontaliers.lu
Advertisements in local newspapers
Luxemburger Wort, Luxbazar, Immostar, Logimag and Habiter which can all be found at the kiosks.
They usually mix individual and professional adverts.
•
Estate agents
If you decide to rent accommodation, the estate agents’ fee amount is usually one month’s rent. If you
prefer to buy a property, please note that the estate agency fees are paid by the seller.
6.2.1.2 Places to live and indication of prices
In Luxembourg city: Limpertsberg, Merl and Belair are pleasant and quiet residential areas with good
bus connections.
Luxembourg city centre, Hollerich, the Grund and Pfaffenthal have the advantage of being close to the
shopping areas, restaurants, bars and clubs.
Price indication for accommodation in Limpertsberg, Merl, Belair, Hollerich, Grund and Pfaffenthal
Studio
One bedroom flat
Two bedroom flat
Three bedroom flat
House
€600-€900
€850-€1.100
€1.100-€1.,400
€1.400-€1.700
€2.300-€4.000
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Bonnevoie, Cessange and Dommeldange are other pleasant residential areas close to Luxembourg city
centre.
Other cities in the Grand Duchy of Luxembourg:
Easily reachable by car or bus (between 5 to 20 minutes’ drive from Deloitte), Gasperich, Howald,
Hesperange, Strassen, Bertrange, Cents, Senningerberg, Neudorf, Mamer, Itzig, Niederanven, Bridel,
Sandweiler, Walferdange and Bereldange are all pleasant places to live.
Price indication for accommodation in Bonnevoie, Cessange, Domeldange, Gasperich, Howald,
Hesperange, Strassen, Bertrange, Cents, Senningerberg, Neudorf, Mamer, Itzig, Niederanven, Bridel,
Sandweiler, Walferdange and Bereldange
Studio
One bedroom flat
Two bedroom flat
Three bedroom flat
House
€550-€800
€800-€1.000
€1.000-€1.300
€1.300-€1.700
€1.800-€3.000
You could live slightly further out than the aforementioned cities and pay less per month. Alternative
places include Differdange, Esch-sur-Alzette, Remich, Roeser, Capellen, Mondorf-les-Bains, Ettelbrück,
Mersch, etc. These cities are connected to Luxembourg city by bus and/or train.
•
Rental contracts
Most rental contracts will be established for 3 years. In some contracts it will not be possible to leave
before the end of the third year. For furnished accommodation, the lease length is usually less: a
contract is renewable every year or every 6 months.
The notice period is generally of 3 months, but of course all the contract terms remain negotiable when
signing. Otherwise you may need to find a suitable tenant to take over your contract if you wish to end
the contract before the expiration date.
Nevertheless, it is important to foresee that your contract includes the diplomatic clause: “If you leave
the country, only 3 month notice is required”.
Before signing the contract, you should visit the flat, and, if it is a furnished property, conduct an
inventory with the landlord. Landlords usually request a deposit of 2 months’ rent plus charges or 3
months’ rent without charges. This amount will be reimbursed at the end of the contract if the landlord
attests the good maintenance of the property during the rent duration. In a rental agreement, it is
usually forbidden to have pets without the landlord’s agreement, so pay attention to such a clause if you
have one.
Of course, do not forget to take out your own property insurance or to take out the tenant’s one. If you
opt for a flat or house-share, you must contact the landlord before moving in.
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6.2.2
Finding a place in neighbouring countries
Luxembourg is a small country and it is possible to live abroad. Attractive, reasonable prices may be
found in the neighbouring countries of France, Belgium and Germany. Nevertheless, motorways can be
busy during the morning and evening ‘rush hours’.
In order to help you in your research regarding these countries, please find below a list of selected
websites.
Useful real estate websites
France
Belgium
Germany
www.immoregion.fr
www.seloger.com
www.pap.fr
www.entreparticuliers.com
www.leboncoin.fr
www.recherchecolocation.com
www.immoweb.be
www.athome.be
www.immo.vlan.be
www.immo-particulier.be
www.immowelt.de
www.athome.de
www.hunderttausend.de
6.3
International moving companies
Please find below several websites for international moving companies operating in Luxembourg:
•
www.interdean.com
•
www.alliedarthurpierre.com
•
www.streff.lu
•
www.vaglio.fr
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7 Domestic utilities
7.1
Water, gas and electricity connection
Water supply depends on the town in which you are living. You can contact your local town council to
find out more about it.
You will need to give the supplier at least 8 days’ notice prior to moving into your new property in order
to guarantee the supply.
If you join a flat or house-share, or if you rent a flat, you may not have to go through this procedure as
the supplier will have been chosen already. You will need to change the name and domiciliation
registered with the company.
With regard to gas and electricity supplies, there are 2 main companies:
•
LEO: www.leoenergy.lu
•
ENOVOS: www.enovos.eu/lu
7.2
Telephone and Internet connections
You can choose a company that provides both telephone and Internet connections. You can then have
landline, Internet access and even mobile phone services through the same provider and on the same
bill.
Your choice of provider will depend upon whether you wish to have Internet through the TV cable or
through the landline cable.
Depending on the city/neighbourhood you live in, you may not have a choice regarding your TV
operator as each city/neighbourhood may have voted and chosen its own provider. Please contact your
town council to find out more.
The main providers are:
•
P&T Luxembourg: www.pt.lu/portal
•
Luxembourg Online (LOL): www.internet.lu
•
Eltrona: www.eltrona.lu
7.3
Mobile phones
You can choose between prepaid cards or monthly subscription, depending on the volume of calls you
make (Luxembourg, abroad, etc.) Special offers are available if you often call abroad.
Some operators offer a global package composed of mobile phone + landline + TV + Internet with
attractive prices.
There are 3 main operators:
•
LuxGSM (part of P&T Luxembourg): www.luxgsm.lu
•
Tango: www.tango.lu
•
Orange Luxembourg: www.orange.lu
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8 Administrative formalities upon
arrival
8.1
Registration for non-EU nationals
You have to enter Luxembourg within 90 days of the visa or residence authorisation (if a visa was not
required) being issued.
To register in Luxembourg you will need:
•
Valid travel documents (passport and visa if required)
•
Proof of residence authorisation
Within 3 days of your arrival in Luxembourg, you must declare your arrival to the administration office of
the town/city where you intend to live.
For Luxembourg city residents, you have to go to the Bierger-Center:
Centre Hamilius
26A, boulevard Royal
L-2449 Luxembourg City
Tel: 47 96-22 00
Open: Monday to Friday 8.00 a.m. - 5.00 p.m.
You must bring the following documents with you:
•
Valid travel documents (passport and visa if required)
•
Proof of residence authorisation
•
Proof of address if already available (lease contract, bills in your name, etc.)
The administration will then issue you with a document certifying the legality of your residence in
Luxembourg until the residence permit is delivered.
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Within 3 months of your arrival in Luxembourg, you will need to apply for a residence permit.
You must provide the following documents:
•
You must complete the document “Demande en délivrance d’un titre de séjour” (available on
www.mae.lu)
•
Original proof of residence authorisation
•
Document certifying your declaration of arrival at the city administration office
•
Medical certificate issued by a doctor established in the Grand Duchy of Luxembourg
•
Proof of address (lease contract)
•
A recent passport photo: 45 x 35 mm, front facing, eyes open, ears visible, in accordance with
ICAO regulations (i.e. biometric photo)
•
Receipt for the payment of €30 to this bank account: CCPL n° LU46 1111 2582 2814 0000. The
beneficiary of the payment must be: “Ministère des Affaires Étrangères, Direction de l’Immigration”.
Accompanying communication must be: “Application for residence permit for (Name)”.
When the residence permit is granted, you will be asked to come personally to the Ministry, with your
valid passport. The residence permit will be inserted into your passport. You will then have to confirm
your entry to the administration office of your city of residence.
The residence permit is valid for one year, taking effect from the day on which you declared yourself to
the administration. You can renew the residence permit twice, each time for one year, provided that the
conditions for obtaining the residence permit still apply. The application for renewal must be made two
months prior to the expiration date.
For the second renewal and for each subsequent renewal, the residence permit is valid for 3 years, all
professions, all sectors. After 5 years of a regular and uninterrupted stay on the territory of Luxembourg,
non-EU nationals can submit an application for a long-term residence permit.
8.2
Registration for EU nationals
8.2.1
Registration of residence at your local municipality office
If you live in Luxembourg city, you have to register yourself at the Bierger Center:
Centre Hamilius
26A Boulevard Royal
Tel: +352 47 96-22 00
Open: Monday to Friday 8.00 a.m. - 5.00 p.m.
The Bierger Center takes care of registration upon arrival, identity cards, residence certificates,
changes of address, electoral list and declaration of dogs and provides help in obtaining the
Luxembourg nationality.
If you live outside of Luxembourg city, you have to declare your arrival at your local municipality office.
When registering, you must show your identity card, proof of address (lease contract) and a copy of
your work contract.
8.2.2
Registration at the embassy/consulate
You can register at the embassy/consulate of your country of origin in order to be able to vote in the
elections of your country of birth and to inform the relevant authorities of your arrival in Luxembourg.
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The list of embassies and consulates represented in Luxembourg is available on the following website:
http://www.mae.lu/fr/Site-MAE/Missions-diplomatiques-et-consulaires
8.3
Tax card
Luxembourg tax liability applies to Luxembourg residents on their worldwide income and to Luxembourg
non-residents on their Luxembourg source income.
Withholding taxes are directly levied on income. Nevertheless, you have two formalities to comply with:
•
To hold a tax card
•
To fill in a tax declaration for married taxpayers
The tax card is the legal and mandatory document determining the tax level of each worker. The tax
card must be given by the employee to Deloitte as soon as possible after starting work. The firm will
then be able to apply the correct taxation rate on the payslips.
When applying for a tax card, you must have the following information:
•
Name of employer, their address and their social security number
•
Start date of employment
•
Your permanent address
•
Your social security number
•
A copy of your ID
8.3.1
Residents of Luxembourg city
You must fill in a tax card request at the Bureau d’Imposition of the Administration des Contributions
Directes, located at:
18, rue du Fort Wedell
L-2982 Luxembourg (behind the main post office)
8.3.2
Residents of the Grand Duchy of Luxembourg (other than Luxembourg
City)
The request must be addressed to your local municipality office of your residence area.
8.3.3
Employees residing abroad
The Bureau d’Imposition of the Administration des Contributions Directes is responsible for issuing the
tax card. It is located at:
5, rue de Hollerich
L-2982 Luxembourg
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8.4
Child benefits
The CNPF (Caisse Nationale des Prestations Familiales; www.cnpf.lu) is in charge of paying child
benefits. Everyone is entitled to these benefits, irrespective of how much they earn.
In order to receive the allowances, you must provide:
•
Birth certificate of each child
•
Proof that your previous country of residence is no longer paying any child benefits
•
A request form, to be downloaded from: http://www.cnpf.lu/Pdf/DemAllFamFr.pdf
•
A household certificate
•
A bank statement with your IBAN and BIC codes (RIB)
8.4.1
If you live in the Grand Duchy of Luxembourg
Child benefits are paid at the end of each month until the child reaches the age of 18. The amount
depends on the number of children in the household and their age.
8.4.2
If you live abroad
The amount of the allowances depends on the allowances already paid in your country of residence.
8.5
Social security
Each person living in Luxembourg is assigned a social security number composed as follows: year of
birth + month of birth + day of birth + three digits.
Upon your arrival, Deloitte will ask for this social security number at the Centre Commun de la Sécurité
Sociale (CCSS). You will then receive a letter with your own number as well as your card at your home
address.
As of your first day of employment, you will be affiliated to the Luxembourg social security, and you will
benefit from all the allowances granted by the Caisse Nationale de Santé (CNS).
Within 3 months of your arrival, you must undertake a mandatory medical visit (as mentioned in your
contract). This visit will confirm that you are in good health and able to work for Deloitte. Our HR
administration team organises this and will contact you within the first few weeks of your arrival with the
details.
The social security body reimburses up to 80% of medical care costs, depending on the type of care
and the scales established by the CNS.
If you go to a doctor or if you are hospitalised abroad (not in the neighbouring region), you must pay the
fees before being reimbursed by the CNS and your private health insurance.
For more information about healthcare, please refer to the ‘Healthcare’ section.
17 / 44
9 Vehicle ownership
For vehicle owners who move to a new country, it is mandatory to comply with local host country
formalities. You will find below the formalities required in Luxembourg. Please note that some insurance
companies offer to complete all of these formalities on your behalf.
9.1
Driving licence
If you are an EU national, you do not need to have a Luxembourg driving licence, and you can keep
driving as normal. You can however register your licence with the Ministry of Transportation
(www.snct.lu), so that a replacement Luxembourg licence can be quickly issued in case of loss or
theft.
If you are not an EU national, you are required to apply for a Luxembourg driving licence between 6 to
12 months after your arrival. You have to provide the Ministry of Transportation (www.snct.lu) with the
following documents:
•
A medical certificate
•
Proof of residence (less than 1 month)
•
Two passport photos
•
A double-sided copy of your foreign licence with a translation in English, French, or German
•
A copy of your criminal record
•
A registration tax stamp
•
The Luxembourg driving licence application form, available to download on www.snct.lu
9.2
Registering your car
You are not allowed to drive your car in Luxembourg if it has not been registered within 6 months of
your arrival. You must declare it to the Luxembourg authorities and pay the host registration tax. Please
refer to www.snct.lu to find the relevant procedure for your situation.
The main steps for registering a car are described below:
9.2.1
Get clearance from customs
This may involve the payment of import duties and VAT depending on the situation.
You have to present yourself with the car to the customs office.
Bureau des Douanes - Centre Douanier
Croix de Gasperich (P+R Sud)
L-1350 Gasperich
Tel: +352 49 88 58 402
Open: Weekdays 8:00-11:30 a.m. and 2:00-4:00 p.m. (ground floor)
The office will provide you with the 705 form to complete. The vignette 705 and a receipt of payment of
Luxembourg VAT (if relevant) will be issued as a proof that the vehicle has been correctly imported to
Luxembourg.
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9.2.2
Request a registration number
You can complete this procedure by email (nplaques@snct.lu) or by phone (Tel: +352 35 72 14 237). At
this stage, they will ask for your social security number. Newcomers recently relocated, who have not
yet received a socials security number, may apply at the SNCT in Sandweiler and supply a valid
certificate of residence no more than one month prior.
9.2.3
Request the insurance papers from your insurer
In order to insure your vehicle you have to contact an insurance company of your choice. They will
deliver an insurance paper (green card) that you must keep with you when driving your car.
9.2.4
Purchase a ‘consular fee’ stamp (around €50)
This stamp is obtainable from SNCT centres.
Société Nationale de Contrôle Technique or the Administration de l’Enregistrement
67, rue verte
Tel: +352 44 90 55 33
9.2.5
Roadworthiness test
Before registration in Luxembourg, all vehicles must undergo a technical inspection to ensure that they
conform to European regulations. A roadworthiness certificate will then be issued.
Information regarding this test is provided in the ‘Roadworthiness test’ section.
9.2.6
Request a registration card (carte grise)
You have to provide the SNCT with the following documents:
•
Proof of ID
•
The original invoice (if the car has been bought for import) or proof of ownership
•
The existing car registration documents from the country of origin
•
Tax stamp
•
Vignette 705 certificate
•
Insurance certificate
•
Residence certificate
•
VAT receipt (if VAT was payable)
•
European Certificate of Conformity (please refer to ‘Roadworthiness test’ section)
You will then receive the registration number.
19 / 44
To summarise, once the car is registered and declared compliant, you have to centralise
the following documents:
•
The registration document (carte grise)
•
The roadworthiness certificate and a document stating the next technical inspection date
•
The pink temporary registration vignette (valid for 20 days). Within a few days you will receive an
invoice for registration tax. Once paid, you will receive the regular grey window stamp.
9.2.7
Obtain new registration plates
Registration plates can be printed and mounted by the following organisations:
•
Grün Signalisation
35 rue des Scillas
L-2529 Howald
Tel: +352 49 61 62
•
Lux Signalisation
30 rue Jos Kieffer
L-4176 Esch-sur-Alzette
Tel: +352 26 56 14 14
You will need to bring your ID, insurance document, and the document issued by the SNCT stating your
new registration number.
9.3
Roadworthiness test
This test must be completed when your vehicle is first registered in Luxembourg, and then every 12
months when the vehicle is over 3.5 years old. Of course if there is a change of ownership or important
repairal or transformation, a new roadworthiness test is required.
You cannot book this technical inspection in advance. You will receive a letter at your home address
with the date and time of your test. If you are unable to attend on the suggested date, you must inform
the SNCT. You will then receive a new letter with a new appointment.
You must present your vehicle at one of the three SNCT centres (whichever is closest to your home):
•
11, rue de Luxembourg, L-5230 Sandweiler
•
22-28, rue Jos Kieffer, L-4176 Esch-sur-Alzette
•
1, route de Pintsch, L-9776 Wilwerwiltz
Please note that you usually have to wait a long time at the SNCT centres. Furthermore, do not forget
to bring cash with you as they do not accept Visa and MasterCard cards. The test costs approximately
€21.
You will need to show:
•
Registration card (carte grise)
•
Previous roadworthiness test certificate
•
Valid insurance (green card)
20 / 44
9.4
Residential parking permits
If you live in Luxembourg city, you can take advantage of free parking in the area you live in. A
maximum of four parking permits per household may be authorised:
•
The first permit is free
•
Second permit: €48
•
Third and fourth permits: €96/vignette
If your car is registered abroad, you can obtain a temporary permit which is valid for 6 months (which
corresponds to the maximum duration that a non-registered car may be driven in Luxembourg).
To request your permit(s), you can either apply online (https://form-server.vdl.lu) or by fax, post or
email at the following addresses:
If you live in Luxembourg city you can go to:
Service de la Circulation
98-102, rue Auguste Charles
L-1326 Bonnevoie
Tel: +352 47 96 23 12
circulation@vdl.lu
Open: Monday to Friday from 8.00 a.m - 11.30 a.m
Bierger Center
26A, Boulevard Royal
Luxembourg
L-2449 Luxembourg city
Tel: +352 47 96 22 00
bierger-center@vdl.lu, www.vdl.lu
Open: Monday to Friday from 8.00 a.m. - 5.00 p.m.
If you live in a different city, please go to your municipality office.
9.5
Summer/winter tyres
It is important to note that drivers are required to equip their car with 4 identical tyres.
Luxembourg’s authorities plan to make winter tyres mandatory from 1 October 2012 for all people
driving in Luxembourg, whatever the country the car is registered in. Until then it is however highly
recommended to use them.
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10 Banking and insurance
10.1
Banks
You are free to choose any bank in Luxembourg (subject to professional independence that will be
explained upon your arrival at Deloitte). The bank account is to be established without delay once you
have chosen your bank. You are required to provide a copy of your ID and a copy of your employment
contract.
Please note that banks are usually closed after 5.00 p.m. and on week-ends.
There are 4 main retail banks and Deloitte has special offers with each of them:
•
BGL BNP Paribas: www.bgl.lu
•
BCEE: www.bcee.lu
•
ING Luxembourg: www.ing.lu
•
Banque International à Luxembourg: www.bil.com
10.2
Insurance
10.2.1 Health insurance
In addition to the coverage provided by the Social Security (in your residence country), you can join a
complementary insurance scheme for yourself and your family. This medical coverage will bear costs
that are not supported by the Social Security.
Deloitte is bearing the cost of a tailored complementary health insurance proposed by AXA Santé for all
its employees. In addition, you will have the opportunity, at your costs, to affiliate as well your family
(spouse / children), benefiting from negotiated conditions.
For more information, please consult Deloitte’s intranet upon your arrival.
10.2.2 Other insurance
The following companies offer services for property, liability,
car, and life insurance:
•
Bâloise Assurances Luxembourg: www.baloise.lu
•
La Luxembourgeoise: www.lalux.lu
•
Vivium: www.vivium.lu
•
Le Foyer: www.assurancesfoyer.lu
22 / 44
11 Transport within the Grand Duchy
11.1
Buses
Luxembourg has a very good bus network: 150 buses for 25 regular routes and 3 night routes. On the
following Internet sites, you can find information regarding bus stations, stops, routes, prices and
timetables: www.autobus.lu and www.vdl.lu.
You can also buy combined train and bus tickets (for example, if you commute from Thionville or Arlon).
Prices
A single ticket with a validity of 2 hours for the whole network costs €1,50.
For 10 tickets, the price is €12.
For long-duration tickets (usable until 8.00 a.m. the following day), the cost is €4 or €16 for a pack of 5
tickets.
A monthly ticket is €22,50 and the yearly ticket costs €200. They can be used on the whole network.
Prices are given purely as an indication. They may change according to the journey distance and the
pricing policy of the municipal bus service.
Where should I buy my tickets?
For single tickets:
You can buy your tickets either on the bus or in P&T post offices.
For season tickets:
Autobus de la Ville - Bureau des Abonnements
Centre Hamilius, galerie marchande
51 boulevard Royal, L-1118 Luxembourg
Tel: +352 47 96 29 78
Open: Monday to Friday (7.00 a.m. to 7.00 p.m.)
and Saturday (7.30 a.m. to 2.00 p.m.)
11.2
Trains
You can find information and buy tickets for national and international routes on www.cfl.lu or at the
central station (Tel: +352 24 89 24 89).
For international routes, you can also log onto the website of your destination country:
•
France: www.voyages-sncf.com
•
Belgium: www.b-rail.be
•
Germany: www.bahn.de
If you are a commuter, there are more trains in the mornings and evenings in order to make your
journey to Luxembourg easier.
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11.3
Bicycles
Luxembourg city has many cycling paths, and the government has already been working on developing
a bicycle hire programme for a few years; you can easily hire bicycles from various cycle stations
situated throughout the city.
For only €15 you can use them as many times as you like during a one-year period.
www.veloh.lu
Hotline: 800 611 00
11.4
Taxis
The main companies are:
•
Colux Taxi: +352 48 22 33
•
Inter-taxis: +352 40 52 52 1
•
City Tele taxis: +352 48 00 58
The normal rate is €0,80 per km (+10% at night and +25% on Sundays).
Car parking
You can find a list of car park locations on www.vdl.lu. Park and Ride (P+R) are car parks located
around the city or by major roads that you can use freely. They are regularly served by buses. However,
the car parks next to the business centres are usually full early in the morning.
11.5
Car hire
The main international car hire companies are present in Luxembourg:
•
Avis: www.avis.lu
•
Budget: www.budget.lu
•
Europcar: www.europcar.lu
•
Hertz: www.hertz.lu
•
Rent a car: www.rentacar.lu
Do not hesitate to compare prices with hire companies located abroad. For instance, renting a car in
Trier (Germany) is usually much cheaper.
11.6
National airport
As mentioned in the section ‘How to get to Luxembourg?’ The international airport is only 5 minutes
distance from Deloitte. The international airport’s website is www.lux-airport.lu.
11.7
Deloitte’s facilities
As a member of Deloitte, you can take advantage of a number of transport facilities:
•
Car leasing scheme:
Depending on your grade and department, you may be able to allocate part of your salary package
towards the lease of a company car. Our car policies are carefully designed to meet the needs of our
different groups of staff.
24 / 44
•
Parking spaces:
More than 800 parking spaces are available to our staff. A paying car park is located within our building,
while there is also free parking close to our building.
•
Deloitte shuttle:
There is a free shuttle service available between the central station and the Deloitte office, which runs
four times in the morning, and four times in the evening. Timeschedule is available at the reception and
will be provided upon your arrival.
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12 Media
12.1
Print media
You can buy your daily newspaper from a kiosk or have it delivered to your home address.
There are 4 main newspapers:
•
Luxemburger Wort (in French and German)
•
Le Quotidien (in French)
•
Tageblatt (in German)
•
Lëtzebuerger Journal (in German)
You can also read the free daily newspapers:
•
L’Essentiel (in French)
•
Point 24 (in French and German)
Other famous print media:
•
Weekly news for the international community: 352 (in French, English, Portuguese, German and
Luxemburgish)
•
Economic news: paperJam (in French and English)
•
Culture: Agenda du Luxembourg (in French)
•
Women’s monthly: Femmes Magazine (in French)
As there is a large international community in Luxembourg, you can of course easily find your favourite
foreign newspapers.
12.2
Radio
The most popular Luxembourgish radio stations are:
•
Eldoradio
•
RTL Radio Lëtzebuerg
•
Ara City Radio.
You can also listen to most of the French, Belgian and German radio stations.
26 / 44
13 Childcare and education
13.1
Nurseries and daycare centres
There is a useful information centre that can advise you about nurseries and children day-care centres
in Luxembourg:
Info-Crèches
Entente des Foyers de Jour Asbl
5, rue Génistre,
L-1623 Luxembourg
Tel: +352 46 08 08 330
You can also find information on www.vdl.lu on its specific web page about nurseries.
On average, for a full time nursery place (5 days per week), you should budget between €700 and
€1.200.
As you may face waiting lists, we advise you to contact these organisations as soon as possible.
13.1.1 Public nursery
There are four public nurseries in Luxembourg City:
•
34, route d’Arlon (Luxembourg Rollingergrund), Tel: +352 47 96 27 78
•
9, rue Jean Schoetter (Luxembourg Belair), Tel: +352 47 96 27 68
•
9, rue de Chicago (Luxembourg Bonnevoie), Tel: +352 47 96 44 19
•
2, rue de la Barrière (Luxembourg Merl), Tel: +352 47 96 25 61
Children aged between 2 months and 4 years are accepted. The languages spoken are French and
Luxembourgish.
All families living in Luxembourg with both parents working can enrol in a public nursery.
Prices depend on the family’s economic situation.
13.1.2 Private nursery
All private nurseries must also comply with strict safety and hygiene regulations, and must be registered
by the state.
On www.vdl.lu, you can find a list of private nurseries in Luxembourg, along with their contact details,
criteria and availability.
There are 3 nurseries in the vicinity of Deloitte’s premises:
•
Les Jardins de la Musique
•
Mary Poppins
•
La Licorne
27 / 44
13.2
Nannies
Several resumes of nannies can be found on www.webnounou.com.
The AFP Services association (“Dageselteren” service – www.afp-services.lu) can also provide you
with a list of nannies who offer childcare in their own homes.
Alternatively, we also suggest that you post an advertisement in newspapers such as Luxbazar
(www.luxbazar.lu), Luxemburger Wort (www.wort.lu) or in local shops. Word of mouth is also an
excellent way to find a reliable nanny.
To declare your nanny, you must contact the social security centre (www.ccss.lu).
13.3
Babysitters
The AFP Services association (www.afp-services.lu) can also provide you with a list of babysitters
who have followed a specific training course at AFP.
If you are looking for an English-speaking babysitter, the American Women’s Club of Luxembourg may
be able to help (www.awcluxembourg.com, Tel: +352 44 84 77).
13.4
Education system
13.4.1 Education in Luxembourg
School attendance is compulsory for all children aged between 4 and 15.
Normal academic cursus
Early education
3 to 4 years old (optional)
Pre-school education (taught in Luxembourgish)
4 to 6 years old
Primary school
6 to 12 years old
General secondary school
12 to 19 years old
or
Technical secondary school (for the final three years, students have to
choose a specialisation)
University
After 19 years old
From the age of six, children learn German, French, and Luxembourgish. Primary education is usually
mainly in German and secondary schooling in French.
th
th
The academic year usually starts on 15 September and ends on 15 July.
28 / 44
Children do usually not attend school on:
•
Tuesday afternoons
•
Thursday afternoons
•
Weekends
A list of state schools can be found on the Ministry of Education’s website: www.men.lu
13.4.2 International education
French academic programme recognised by the French government:
•
École française du Luxembourg: www.ecolefrançaise.lu (3 -11 years old)
•
École privée Notre-Dame-Sainte-Sophie: www.epnd.lu (3 -11 years old - they plan to start a high
school programme too)
•
Lycée Vauban: www.vauban.lu (11 years old to ‘baccalauréat’)
English-speaking programme:
•
St George’s International School: www.st-georges.lu
International programme:
•
International School of Luxembourg: www.islux.lu
•
European School: www.euroschool.lu
13.4.3 Higher education
Founded in 2003, the University of Luxembourg is made up of three faculties:
•
Faculty of Science, Technology and Communication
•
Faculty of Law, Economics and Finance
•
Faculty of Language and Literature, Humanities, Arts and Education
For more information: www.uni.lu
Many well-known international universities are also close to Luxembourg:
•
Belgium: University of Brussels, Catholic University of Leuven
•
France: Paul-Verlaine University in Metz, Université Henri-Poincaré in Nancy, Université Robert
Schuman in Strasbourg
•
Germany: University of Trier, Heidelberg University
13.5
Further education and professional courses
13.5.1 Language schools
•
www.prolingua.lu
•
www.inlingua.lu
•
www.cll.lu
•
www.languages.lu
•
www.olap.lu
29 / 44
13.5.2 Computer courses
•
www.epg.lu
•
www.keyjob.lu
•
www.lynda.com
13.5.3 Professional training
•
www.men.lu (the Ministry of Education’s website for more information and a list of courses)
•
www.lllc.lu (Luxembourg Lifeling Learning Centre)
•
www.lsc.lu (Luxembourg School of Commerce)
•
www.cdm.lu and www.ifcc.lu (for starting a business)
•
www.ifbl.lu (for finance and banking)
13.6
Childcare-service voucher
The childcare service voucher scheme (chèques-services) was set up in order to provide extracurricular support to children. This government initiative gives each child the right, irrespective of their
parents’ income, to take advantage of vouchers which they can use for:
•
Education centres: daycare centres, nurseries, boarding schools, parental assistance
•
Extra activities such as sport and music classes
In order to receive these vouchers, children should:
•
Be registered in a Luxembourg municipality
•
Be between 0-12 years old or still be enrolled in primary school
Childcare service vouchers are available at your local municipality office (commune). According to your
need and family circumstances, the following vouchers are available:
0-3 hours/week
Free voucher
4-24 hours/week
Service voucher max. rate €3/hour
25-60 hours/week
Socio-family max. rate €7,50/hour
After receiving the vouchers, parents car contact the facilty of their choice. Their children will be
admitted if places are available. They can use the vouchers to pay for the selected services.
For more information:
Tel: 800 211 12, www.cheque-service.lu
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13.7
Maternity and parental leave
13.7.1 Maternity leave
Women need to have worked for at least 6 months in Luxembourg within the last 12 months preceding
the start of the maternity leave. It consists of prenatal and postnatal leave (at least eight weeks each,
extendable under certain conditions).
Your remuneration is paid by the ‘CNS – Caisse Nationale de Santé’ (www.cns.lu) and corresponds to
your gross salary (to a maximum of five times the social minimum wage in Luxembourg).
If you are not entitled to maternity leave (you have worked less than 6 months in Luxembourg within the
last 12 months preceding the start of the maternity leave), you will be paid by the Caisse Nationale des
Prestations Familiales – CNPF (www.cnpf.lu)’ (allocation around €750/month).
13.7.2 Parental leave
Both parents are entitled to take parental leave up to the child’s fifth birthday. Men and women have
exactly the same rights. The condition is that they must have worked for their employer in Luxembourg
for at least one year without a break.
Per child, the duration of the parental leave is:
•
Either 6 months full time
•
Or 12 months part time (subject to the employer’s agreement)
The parental leave can either start as soon as the maternity leave ends or until the child’s fifth birthday.
It is important to note that parents cannot take their parental leave simultaneously. In the case of part
time parental leave, one parent can work during the morning and the other parent during the afternoon.
Both cannot be at work at the same time.
The first parental leave needs be taken directly after the maternity leave.
The monthly net allowance for parental leave is around €1,700 on a full-time basis and €850 on a parttime basis.
31 / 44
14 Healthcare
14.1
Social security
As mentioned before, you are automatically affiliated to the Luxembourg social security system from
your first day of employment.
You can affiliate your children/partner/persons in your household if they all reside in the Grand Duchy of
Luxembourg. The request must be sent to the CCSS along with a copy of your proof of residency and a
family record book.
You are required to pay all your medical expenses, and the ‘Caisse Nationale de Santé’ (please refer to
the ‘Administrative formalities upon arrival’ section) and your private medical coverage will then
reimburse you (partially or in total). For each medical act, the CNS will cover the expenses up to a
certain limit, as defined on its website www.cns.lu.
When you visit your doctor, you must keep the original receipt of payment and send it to the
CNS along with your social security number and bank account details. Once you receive the
reimbursement and the documents from the CNS, you must send them to your private health insurance
company in order to receive the remaining amount.
Regarding medication, you will only pay the costs that are not borne by the CNS and/or your insurer.
Please note you must show your social security card on each occasion that you visit a doctor/
hospital/chemist. For a complete overview of the allowances/reimbursement, please visit the CNS
webpage: http://www.cns.lu/assures/.
For medical expenses abroad, you can apply for the European Health Insurance Card on the following
website: www.cns.lu/assures/. Most of the time, you will have to bear the costs associated with the
medical visits before applying for reimbursement.
14.2
Useful links
•
Call 112 in case of emergency: ambulances, hospitals, fire services.
•
www.pharmacie.lu: list of chemists on duty. Please note that most of the drugstores are closed on
Saturdays and Sundays
•
www.homenursing.lu: list of nurses
•
www.annuaires-medicaux.lu: list of doctors and medical centres
•
www.medecins-specialistes.lu/: list of specialist doctors
•
www.veterinaires.lu/: list of veterinary practices
•
www.editus.lu: directory
32 / 44
15 Shopping in Luxembourg
Shops are usually open from Monday to Saturday - 9.00 a.m. to 6.00 p.m. (8.00 p.m. in some shopping
centres). Some smaller neighbourhood grocery stores are also open on Sunday mornings but this is not
always the case.
Luxembourg is known to have low indirect duties and taxes, especially on alcohol, tobacco and fuel.
Luxembourg also has the advantage of being close to other large towns and cities such as Thionville,
Metz, Trier and Arlon, which are also good for shopping.
15.1
The main shopping centres in Luxembourg
•
Auchan gallery, Kirchberg
•
Belle Étoile, Bertrange
•
City Concorde, Bertrange
•
Centre Commercial Espace ASBL, Luxembourg City
•
Centre Commercial Langwies II, Junglinster
•
Cora gallery, Foetz
If you are unsure of where to buy a specific item, you can search on www.myshopping.lu.
15.2
The main supermarkets in Luxembourg
•
Auchan (www.auchan.lu)
•
Alima (www.alima.lu)
•
Cactus (www.cactus.lu)
•
Delhaize (www.delhaize.lu)
•
Aldi (www.aldi.com)
•
Lidl (www.lidl.lu)
•
Cora (www.cora.lu)
15.3
Home delivery and take away
•
Online supermarkets: www.auchandrive.lu; www.epicerie.lu; www.delhaizedirect.lu;
www.cactusathome.lu
•
For organic fruits and vegetables: www.co-labor.com (Grenge Kuerf)
33 / 44
15.4
Weekly markets
Luxembourg
Place Guillaume II, Luxembourg City
Wednesday and Saturday
(7.00 a.m.-1.00 p.m.)
Place du Glacis
rd
3 Sunday of the month
(10.00 a.m.)
Differdange
Place du Marché
Wednesday and Saturday
(7.00 a.m. – 12.00 p.m. noon)
Esch-sur-Alzette
Rue de l’Alzette
Tuesday
(7.30 a.m. – 12.00 p.m. noon)
15.5
Deloitte facilities
Located within our offices, our Concièrge desk offers a wide range of services that aim to make your life
easier. A significant amount of time can be saved through this unique service, which offers dry-cleaning,
hairdresser, a beauty centre, car washing, ATMs, post services, etc.
A small shop is also available for buying chocolates, wine, flowers, beauty products, perfume, etc.
For more information, you can meet them upon your arrival.
34 / 44
16 Leisure activities
16.1
Tourist office
The Luxembourg tourist office (www.lcto.lu) provides information regarding leisure activities,
exhibitions and tourism in the Grand Duchy of Luxembourg. The office, where you can buy maps and
books about the country, is located in Luxembourg city centre.
The tourist office also provides guidance for booking bus or walking tours of the city.
16.2
Cultural activities
If you want more information about the major cultural events in Luxembourg, you can take a look at the
following website: www.lcto.lu.
There are various museums in Luxembourg covering lots of different topics: history, paintings, nature,
modern art, etc.
The most famous museums are:
•
Musée National d’Histoire et d’Art, located in Luxembourg city centre (www.mnha.public.lu)
•
Musée d’Art Moderne (MUDAM), located in Kirchberg (www.mudam.lu)
•
Villa Vauban-Musée d’Art de la Ville de Luxembourg (www.villavauban.lu)
•
Musée d’histoire de la ville de Luxembourg, located next to the Palace (www.mhvl.lu)
There are also 3 main theatres in Luxembourg city with various kinds of performances. See
www.theatres.lu for more information.
16.3
Sports
Deloitte has several sports clubs that you can join from your first day: badminton, basketball, cycling,
football, golf, running and tennis clubs. Please visit our Intranet website, staff delegation section, to find
more about enrolment and events.
For a full list of sports clubs and events in Luxembourg, you can log on to www.sports.lu (in French).
On this website, you can also buy the yearly book ‘Sportsbuch’, which gives details on past events and
sports organisations.
16.4
Music
Music is of great importance in Luxembourg and there are a number of organisations dedicated to
music (schools of music, choirs, private teachers and concert halls).
The Conservatoire de Musique de la Ville de Luxembourg offers music, drama and dancing lessons
(www.conservatoire.lu).
The Philarmonie (www.philharmonie.lu), located in the Kirchberg quarter, offers outstanding music
and dance performances throughout the year. You can subscribe to season tickets and take advantage
of discounted entrance fees.
35 / 44
Three concert venues are dedicated to more modern music: L’Atelier (www.atelier.lu). Rockhal
(www.rockhal.lu) and Kulturfabrik (www.kulturfabirk.lu).
16.5
Cinema (www.utopolis.lu)
There are 13 cinemas in the Grand Duchy of Luxembourg, of which the following are located in
Luxembourg city:
•
Utopolis
45, boulevard John F. Kennedy
L-1855 Luxembourg
Tel: +352 42 95 11 1
•
Utopia
16, avenue de la Faïencerie
L-1510 Luxembourg
Tel: +352 22 46 11
•
Cinémathèque
Place du Théâtre
L-2613 Luxembourg
Tel: +352 47 96 26 44
Listings are available on www.cinenews.lu.
Films are always broadcast in the original language with subtitles in two of the following languages:
English, French, German or Dutch.
On Thursdays at Utopolis, you can enjoy a “sneak preview”, where you don’t know in advance which
film you are going to see!
Do not forget that better prices are available if you buy your tickets through Deloitte (staff delegation).
36 / 44
17 Restaurants, bars and clubs
17.1
Restaurants
With its multicultural community, Luxembourg has plenty of delicious restaurants offering various
cuisines. There is something for everyone!
You can find a full list of restaurants on the following websites:
•
www.resto.lu
•
www.gastronomie.lu
•
www.explorator.lu
If you enjoy good food, do not forget about the ‘RestoDays’ promotion in Luxembourg. For one week,
you can enjoy gastronomic menus at low prices (www.restodays.lu).
17.2
Bars and clubs
The best areas to go out for a good time and drinks or dancing are:
•
Luxembourg Clausen ‘Rives de Clausen’ (i.e. Ikki, Melusina, Life bar, Rock Box, Space Bar)
•
Luxembourg Grund (i.e. Scott's pub, Black stuff)
•
Luxembourg City Centre (i.e. Urban, Tube, Apoteca, El Compañero)
•
Bridel (Boos K’fé)
White, Magnum, By-Pass and M club are the most popular clubs in Luxembourg.
37 / 44
18 Festivals in Luxembourg
You can find the schedule of upcoming events in Luxembourg by visiting the following websites:
•
www.agendalux.lu
•
www.culture.luxweb.com
Major events in Luxembourg
April and May
Discovery Zone Festival
Event featuring a selection of documentaries, films and short films
produced or co-produced in Luxembourg and with international
coverage.
Spring
Musical Spring
A wide variety of concerts including classical, jazz, pop and world
music.
June
Luxembourg Marathon
A well-known marathon with 8.000 runners in the narrow streets and
alleys of the old town.
June
Rock A Field
Open air rock festival taking place in Roeser with
on-site camping.
23 of June
National holiday
Fireworks, open-air concerts, snack restaurants.
May – June + September
International Festival of Echternach
Classical music concerts (May-June) and well-known jazz musicians
(September).
June – September
Summer in the city
All summer long, concerts, open-air cinema, street theatre and
exhibitions are organised in the city centre.
38 / 44
End of June – end of July
Festival de Wiltz
Open-air classical music, opera, jazz, theatre and dance festival in the
town of Wiltz.
Beginning of July
MeYouZik
One-day world music festival with free concerts on Place Guillaume II
and St-Esprit street.
Mid-July
Blues'n Jazz Rallye
Various free concerts in the streets and pubs in the Grund and Clausen
areas. International blues and jazz musicians come for this event
especially, and concerts last until the early hours.
End of August – beginning of
September
Schueberfouer
September
Festival Terres Rouges
Roller coasters, big wheel, snack restaurants.
This open-air street festival and concert takes place in Esch-sur-Alzette
for 3 days at the end of September.
October
Museum Night
Free access to museums between 6.00 p.m. and 1.00 a.m.
October and November
Live at Vauban
Music festival with a wide range of styles including rock, pop, blues,
jazz and folk.
December
Christmas Market
Open-air market to celebrate Christmas, where you can buy traditional
gifts and drink mulled wine.
39 / 44
19 Useful numbers and websites
19.1
Phone numbers
Service
Phone number
•
Medical services
(Help/ambulance/veterinary/doctors)
112
•
Fire services
112
•
Police
113
19.2
Websites
Service
Websites
Luxembourg City Administration and Information
www.vdl.lu
Practical information for people living near the border
www.lesfrontaliers.lu
Telephone and address directory
www.editus.lu
Tourism Office
www.lcto.lu
Bus transport
www.autobus.lu or www.vdl.lu
Railway transport
www.cfl.lu
Air transport
www.lux-airport.lu
Practical information about local legislation
www.guichet.lu
English community websites
www.352luxmag.lu
www.luxembourg.angloinfo.com
40 / 44
19.3
Addresses
Deloitte
560, rue de Neudorf
L-2220 Luxembourg
Tel: +352 451 451
Bierger Center, Centre Hamilius
Tel: +352 47 96-22 00
Open: Monday to Friday (8.00 a.m. - 5.00 p.m.)
Bureau des Douanes - Centre Douanier
Croix de Gasperich (P+R Sud) L-1350 Gasperich
Tel: +352 49 88 58 402
Open: Weekdays (8.00 a.m. - 11.30 a.m. and 14.00 a.m. - 16.00 a.m.)
Service de la Circulation
98-102, rue Auguste Charles
L-1326 Bonnevoie
Tel: +352 47 96 23 12
circulation@vdl.lu
Open: Monday to Friday (08.00 a.m. - 11.30 a.m.)
Autobus de la Ville - Bureau des Abonnements
Centre Hamilius, Galerie Marchande
L-2449 Luxembourg
Phone: +352 4796-2978
Open: Monday to Friday (7.00 a.m. - 7.00 p.m.) and Saturday (7.30 a.m. - 2.00 p.m.)
Info-Crèches
Entente des Foyers de Jour Asbl
5, rue Génistre
Luxembourg
Tel: +352 46 08 08 330
41 / 44
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services we can provide to our clients, particularly where an audit relationship exists, as independence issues and other conflicts of
interest may arise. Any services we commit to deliver to you will comply fully with applicable restrictions.
Due to the constant changes and amendments to Luxembourg legislation, Deloitte cannot assume any liability for the content of
this leaflet. It shall only serve as general information and shall not replace the need to consult your Deloitte advisor.
About Deloitte Touche Tohmatsu Limited:
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network
of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/lu/about for a detailed
description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms.
Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries.
With a globally connected network of member firms in more than 150 countries, Deloitte brings world-class capabilities and highquality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte has in the
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