Izmir Adnan Menderes Airport / ADB

Izmir Adnan Menderes
Airport / ADB
Infobook / izmirairport.com
2016
Published by
TAV Ege Terminal Investment, Development and
Operation Co.
Izmir Adnan Menderes Airport
35410 Gaziemir / Izmir / Turkey
Contact
e-mail: info@tav.aero
T: 444 9 TAV (828)
Social Media
facebook.com/izmirairport
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“We continue promoting Izmir to the rest of the world”
Our TAV journey that we started in September 2006 by taking over the operation
rights of Izmir Adnan Menderes Airport International Terminal continues with
“Turkey’s Largest Domestic Terminal” that was put into operation in March
2014. Whilst TAV is moving ahead as one of the leading companies in operating
airports at home and abroad, we introduced Izmir to the rest of the world as we
constantly raise the quality of our service through our potential and know-how
thanks to our highly-skilled personnel and established background.
As of March 2016, Izmir Adnan Menderes Airport has been hosting flights to
21 destinations from the Domestic Terminal by 7 airline companies and direct
flights to 76 destinations in 29 countries from the International Terminal by 50
airline companies.
Succeeded to rank amongst the leading airports with the awareness
in environmental and sustainability progress, Adnan Menderes Airport
International Terminal was positioned at the top in “Green Airport” category
of DOHA Aviation Summit in terms of environmental sensitivity and received
The ENVIRONMENTALIST AIRPORT of the Year award. Also awarded with
“Innovative Sustainability Practices Award” given by Sustainable Development
Association (SKD) for the first time as a result of our “Waste Management
Practice” that we had achieved to carry out during the construction of the new
domestic terminal, Adnan Menderes Airport was certified with the Leadership
in Energy & Environmental Design (LEED) for the Domestic Terminal and MultiStorey Parking Lot in January 2016. Whilst Adnan Menderes Airport Domestic
Terminal is listed amongst 10 airport terminals that have been awarded
LEED certification, it is also the first airport in Turkey that has been awarded
LEED Silver Certification. In addition to receiving “Obstacle Free Airport
Corporation Certificate”, our terminals also have “2nd Level Airport Carbon
Emission Verification (Reduction) Certificate of Airports Council International
- Europe (ACI Europe) 2013-2014”. Furthermore, in 2015, Adnan Menderes
Airport applied for the Neutralization Level, the 4th level in Airport Carbon
Accreditation Program held by Airports Council International (ACI) Europe.
As part of the program, we invested in a clean energy production facility in
Turkey to offset our carbon emission. Following these achievements, in 2015,
Environmental Management performance of TAV EGE was crowned with ISO
14001 Environmental Management System and ISO 14064 Management System
of Quantification of Greenhouse Gas Emissions at the Organization Level.
Hosting aviation services with an innovative service and proactive management
mentality, TAV EGE adopts OHSAS 18001 Occupational Health and Safety
Management System as an integral part of its business culture for its
employees, airport users and stakeholders.
Giving priority to “Customer Relations Management” and quality, we are glad to
obtain concrete results.
I would like to take this opportunity to thank all our customers, employees, and
business partners for their support.
Kind regards,
F. Erkan BALCI
General Manager
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CONTENTS
TAV IN BRIEF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
PRIOR TO FLIGHT . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
TRANSPORTATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
PARKING LOT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
CHECK-IN & SECURITY . . . . . . . . . . . . . . . . . . . . . . . . . 18
FOOD & BEVERAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
ACCOMMODATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
DUTY FREE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
FLIGHT DESTINATIONS. . . . . . . . . . . . . . . . . . . . . . . . . 37
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All for one.
We speak the same language with you
in 17 countries on four continents.
We work eagerly to provide you with the
best service at 70 airports around the globe.
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Take airports
with you.
TAV Airports are at your fingertips now.
Download the free TAV Mobile application for smartphones and tablet computers to
access real time information about TAV Airports including flight information,
sale items at duty free, car park services, lounges, special offers, food and
beverage, transportation, city guide and airport maps.
Powered by
The Aviation Valuables Inside
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www.tavit.aero
TAV IN BRIEF
TAV Airports is a success story built on the accumulation of knowledge,
experience and creativity gained in airport operations, one of world’s
most challenging sectors. TAV’s history started in 1997 with the tender
for Istanbul Atatürk Airport International Terminal. TAV Airports Holding
was established as a joint venture between the Tepe and Akfen Groups,
who won the tender. Having grown to become a great success story
within a very short period of time, TAV soon became a global brand
in airport operations and construction thanks to its know-how, highly
skilled human resources and advanced technology. Having gone through
a restructuring process in 2006 in line with its goals, TAV re-organized its
operational activities under TAV Airports Holding and and construction
activities under TAV Construction. Following this re-structuring process,
TAV Airports Holding had its initial public offering in February 2007. In
May 2012, 38 percent of TAV Airports shares were sold to Aéroports de
Paris.
Today, TAV Airports, Turkey’s global brand in airport operations, operates
Istanbul Atatürk, Ankara Esenboga, Izmir Adnan Menderes, MilasBodrum and Gazipasa-Alanya Airports in Turkey,Tbilisi and Batumi
Airports in Georgia, Monastir and Enfidha-Hammamet Airports in
Tunisia, Skopje and Ohrid Airports in Macedonia, Medinah Airport in Saudi
Arabia and Zagreb Airport in Croatia are also operated by TAV Airports.
In addition to airport operations, the holding also operates, through its
affiliates and subsidiaries, in auxiliary airport services including dutyfree, food and beverage, ground handling services, IT, security and
operation services. As part of these diversified services TAV Airports also
operates the duty-free, food and beverage and other commercial areas at
Riga Airport in Latvia. In 2015, the company provided services for 780,000
flights and more than 102 million passengers.
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PRIOR TO
FLIGHT
LUGGAGE
Four your own safety, please prepare your luggage yourself or witness
them prepared in your presence. Please take extra care to check all
the closed packages and boxes while preparing your luggage. Under
no circumstances accept any packages that you are asked to deliver
to someone else if you don’t know the content. Make sure you have
information from the airline company regarding the prohibited items
on your flight. Some substances may be prohibited in checked-in or
unchecked-in luggage by the country of origin or destination. Please
ask for details when purchasing your ticket. Valuable possessions such
as jewellery, cell phone, computer and documents must be carried in
your hand luggage.
Your luggage may not be accepted on board if;
• It may endanger the aircraft, passengers or other cargo on board,
• It is not packed properly and securely,
• It contains items prohibited by the laws and regulations of the origin,
destination or transit country,
• It does not comply with the specified size restrictions.
Make sure to learn from your airline company the weight limits
applicable for luggage and the destination point you need to label your
luggage. Double check this information against your ticket.
Obtain information on weight and size restrictions on hand luggage.
Make sure to label your luggage to display information such as your
name/surname, phone number and address. Labels can be obtained
from airline desks. Do not leave labels from your previous flights on
your luggage.
Please do not forget that goods wrapped in sacks, plastic bags, tins,
and plastic barrels are not classified as safe luggage, therefore will not
be accepted on board either as cargo or hand luggage.
Sharp, abrasive and explosive items such as jack-knives, knives, nail
clippers and lighters are considered dangerous for security reasons
therefore not allowed on board. Make sure you do not have such items
in your luggage.
Please remember that you will need to pay your airline company for any
extra luggage over the specified limits.
Check the information on the labels given to you for your luggage.
Do not take charge of any luggage that is not your own.
Please kindly apply to Lost & Found Office of the Ground Handling
Services Providers (TGS, HAVAŞ, ÇELEBİ) of the related airline company
for any missing luggage or damages at the destination, before leaving
the airport. Please present your flight ticket, baggage labels and ID
during your applications.
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H A N D L U G G A G E R EG U L AT I O N S
CA BIN LUGGAGE
Items prohibited in the cabin luggage are listed in the National
Civil Aviation Security Program APPENDIX-17. In addition, liquid
restrictions are applicable on international flights and domestic flights
since October 1st, 2009 and April 1st, 2012, respectively, as per the
instructions issued by the General Directorate of Civil Aviation Authority.
Current regulations for restrictions on liquids and items such as gels
and aerosols etc. carried in hand luggage are as follows:
•Liquid restrictions in hand luggage are in effect at Izmir Adnan
Menderes Airport.
•All liquids, gels and sprays to be carried in hand luggage must be in
maximum 100 ml size boxes, bottles or similar cups. The actual sizes
of boxes, bottles and cups are taken into consideration not the volume
of liquids in them.
•These liquids must be carried separately in maximum 1 liter capacity
20 cm x 20 cm clear and properly sealed bags.
•Each passenger is allowed to carry only 1 (one) bag.
•The bags consisting of the liquids are checked separately through the
X-Ray Devices at the security controls.
•Medicines (with prescriptions indicating the passenger’s ID or
medical reports explaining that the passenger should use the subject
medicines and in original packages) and baby food (the baby should
also be in the flight and in an amount that is sufficient for the flight
duration) are exempt from this practice. Should the medicine/baby
food is deemed suspicious; the passenger can be asked to taste
them.
•Liquids: Other liquids such as water and syrup, and items including
creams, lotions, oils, perfumes, all kinds of make-up items (liquid
lipstick, mascara etc.), toothpaste, shaving gel and mousse, hair gels,
deodorants, contact lens solutions, shampoos, jam, honey and yogurt,
etc.
D U T Y- F R E E
All liquid commodities purchased from Duty-Free stores must be
carried in special sealed clear bags together with their receipts for
connection flight (transit) passengers. Please do not open the sealed
bags until your final destination. Otherwise, the contents of the bags
may be confiscated at the security checkpoints. Please note that if you
have a connecting domestic flight within the United States, Canada and
Australia or a transfer flight to the destinations, carrying any previously
purchased duty-free products (over 100 ml) as a hand luggage (even
in sealed bags) are prohibited. You are kindly requested to check the
implementation at the airport you will be transferred prior to your flight.
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TRANSPORTATION
H AVA Ş
C I T Y C E N T E R D E PA R T U R E P O I N T S:
In front of EGE Park Shopping Mall in Mavisehir-Karsiyaka and in front
of Grand Efes Hotel in Alsancak.
Note: HAVAŞ Service Coaches can only accept passengers on coaches
at departure points.
T I M E TA B L E :
A I R P O R T- C I T Y C E N T E R
The Shuttle Buses from the airport to the City Center leaves at every
twenty minutes to the hour. (For further information www.havaş.net
C I T Y C E N T E R -A I R P O R T
The shuttle buses to airport leave at every hour between 03:00 and
23:00 from Karsiyaka-Mavisehir and every half an hour between 03:30
and 23:30 from Alsancak.
ROUTE:
Adnan Menderes Airport, Gaziemir, Karabaglar, Yesildere, Kahramanlar,
Basmahane, Cankaya, Efes Hotel, Karsiyaka-Mavisehir.
D R O P O F F P O I N T S:
Drop off points on route to the city center are Karabaglar Orcaner, Great
Efes Hotel and Karsiyaka-Mavisehir.
Duration of journey is approx. 50 minutes.
www.havas.net
For Kusadasi-Cesme and Aydın shuttles, please visit www.havaş.net for
updated schedules.
BUSES
Bus services (Route nos. 200, 202 and 204) operated by ESHOT, Izmir
Metropolitan Municipality run between airport and city center.
•Route 200 - between Mavisehir and airport.
•Route 202 - between Alsancak Cumhuriyet Avenue and airport,
•Route 204 - between Izotas (Bornova - metro - otogar [main bus
station]) and airport.
For further information on routes and timetable please visit
www.eshot.gov.tr
F E R R I E S A N D F E R RY
TERMINAL S
Ferry services: There are 8 ferry services from Bostanli, Karsiyaka,
Bayrakli, Alsancak, Pasaport, Konak, Goztepe and Uckuyular. For
detailed information please visit www.izdeniz.com.tr
Ferryboat services: For timetable and detailed information on ferryboat
services between Uckuyular and Bostanli, please visit
www.izdeniz.com.tr
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METRO
With 32 stations on route, metro services operate as North and South
bounds. North bound runs from Aliaga station to Salhane station. South
bound runs from Halkapinar station to Cumaovasi station. Metro route
which starts from Aliaga passes from the station in front of Adnan
Menderes Airport Domestic Terminal and ends at Torbali. In order to
integrate commuter train system with other transportation means,
there are 15 connecting stations on route: Aliaga, Bicerova, Hatundere,
Menemen, Ulukent, Egekent, Cigli, Mavisehir, Salhane, Halkapinar,
Kemer, Sirinyer, Semt Garaji, Esbas, and Sarnic.
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PARKING LOT
DOMESTIC TERMINAL PARKING LOT
The multi-storey parking lot consists of 5 storeys and 8 sections (red,
orange, yellow, gray, blue, green, purple and black). The total capacity
of the parking lot is 2,523 vehicles. The parking lot has 5 entrance and
7 exit barriers. Elevators and parking lot bridges are used to enter the
terminal from the domestic terminal parking lot. The flow of traffic is
directed with traffic signs on the floors and ramps. Pedestrian traffic is
C A R P A R K TA R I F F ( J A N U A R Y 1 S T , 2 0 16 )
SHORT T ERM PA RK ING
4 Days
7 Days
15 Days
1 Month
74 TL
118 TL
162 TL
186 TL
BUS - MIDI BUS
Monthly Subscription
202 TL
S H O R T T E R M PA R K I N G F E E S
Duration
0-1 Hour
1-3 Hour
3-6 Hour
6-12 Hour
12-24 Hour
Closed Car Park
10,50 TL
14,50 TL
21,50 TL
24 TL
34,50 TL
CIP Car Park
9 TL
12,50 TL
18,50 TL
20,50 TL
31 TL
Bus Park
12,50 TL
18 TL
23 TL
31 TL
41 TL
enabled with pedestrian ramps between the blocks and floors. There
are sufficient parking spaces on the top floor (roof) of the parking lot for
passengers with reduced mobility (PRM) and vehicles running on LPG.
Physically challenged passengers may use our parking lot for free for 15
days. Vehicles parked in the disabled parking spaces but identified not to
be a disabled vehicle shall be announced and owners of these cars will
be asked to park their cars in appropriate spaces. Furthermore, in the
event that traffic police detect ineligible vehicles parking in these spaces
reserved for passengers with disabilities during routine controls or as a
result of passenger complaints, tickets will be issued.
Multi-Storey Parking Lot: 2,523 vehicles
Coach Park: 30 vehicles
Parking spaces for rental vehicles: 143 vehicles
Gross Total: 2,696 vehicles
INTERNATIONAL TERMINAL PARKING LOT
The multi-storey parking lot consists of 4 storeys and 3 sections (yellow,
blue and red).
The total capacity of the parking lot is 2,237 vehicles. The parking lot
has a total of 7 entrance and 7 exit barriers, including 2 entry and 2 exit
barriers at the coach park. There are bridges connecting the parking
lot to the international terminal. The flow of traffic is directed with
traffic signs on the floors and ramps. Pedestrian traffic is enabled with
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pedestrian ramps between the blocks and floors. There are sufficient
parking spaces at the departure, arrivals and middle floors of the parking
lot for passengers with reduced mobility (PRM). The ground is marked
and ramps have been installed for easy passage. Physically challenged
passengers may use our parking lot for free for 15 days. Vehicles parked
in the disabled parking spaces but identified not to be a disabled vehicle
shall be announced and owners of these cars will be asked to park their
cars in appropriate spaces. Furthermore, in the event that traffic police
detect ineligible vehicles parking in these spaces reserved for passengers
with disabilities during routine controls or as a result of passenger
complaints, tickets will be issued.
Floor 0: 571 vehicles
Floor 1: 564 vehicles
Floor 2: 528 vehicles
Floor 3: 574 vehicles
North Coach Park: 40 vehicles
South Coach Park: 40 vehicles
Gross Total: 2,317 vehicles
CIP Parking Lot:
The CIP outdoor parking lot is the closest parking lot to the CIP and
General Aviation terminals. The parking lot has a capacity of 347 vehicles.
Although the daily rate for this parking lot is cheaper, as subscription
is not available in this parking lot, it is recommended that customers
go to the indoor parking lot of the domestic terminal for longer periods
of parking. There are sufficient parking spaces for passengers with
disabilities. Physically challenged passengers may use our parking lot
for free for 15 days. Vehicles parked in the disabled parking spaces but
identified not to be a disabled vehicle shall be announced and owners
of these cars will be asked to park their cars in appropriate spaces.
Furthermore, in the event that traffic police detect ineligible vehicles
parking in these spaces reserved for passengers with disabilities during
routine controls or as a result of passenger complaints, tickets will be
issued.
I M P O R TA N T:
• To take advantage of our short-term offers, please go to the payment
points inside the parking lot within 1 hour with your ticket.
• The tariff is valid until December 31st, 2016.
• Short-term offers are valid for one entrance and one exit only.
• Parking lot tickets of short-term offers can’t be cancelled.
• The duration for which the vehicle is parked in the parking lot is
charged at the standard parking tariff starting from the expiry date of
any short-term offer or subscription period.
• Subscription requests or back-dated transactions upon the customer’s
return will not be processed.
• Those entering the country in vehicles registered in a foreign country
who would like to take advantage of our short-term offers and
subscriptions must leave their vehicles at the Customs Free Zone
according to Customs Legislation.
• Vehicles belonging to the disabled, war veterans and their first degree
relatives are not charged for up to 15 days.
• In the event that the parking lot is used by people who are authorized
as drivers of disabled vehicles, the tariff shall not be applicable unless
the disabled person is in the car and presents a “Disabled Parking Lot
Card” given by the Traffic Supervision Department.
Phone: (232) 455 00 00
International Terminal: 4653 Domestic Terminal: 4654 CIP: 4654
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CHECK-IN &
SECURITY
C H EC K- I N
Passengers are recommended to arrive at the airport 1.5 hours before
domestic and 2 hours before the international flights to complete their
check-in transactions.
During check-in, all passengers including children are required to provide
ticket information and IDs. For international flights, a passport and a valid
visa are also required.
Since luggage procedures may vary by each airline, please obtain
information from your airline company before traveling to the airport.
It is important that your luggage is labeled to show name and contact
details against any loss or damage.
Check-in details can be viewed on the electronic information monitors
above the counters and passenger information boards within the terminal.
Please inform the check-in personnel of any hand luggage which must also
be labeled.
D I S A B L E D PA S S E N G E R S &
PA S S E N G E R S W I T H S P EC I A L
NEEDS
• Infants and Children Accompanied by an Adult.
• Infant Passengers
• Unaccompanied Child Passengers
• Pregnant Passengers
• Sick and Disabled Passengers
Travelling procedures and required documents for the above-mentioned
passengers may vary by each airline. Wheelchairs are provided by the airline
companies or ground handling services.
For further information, please contact the relevant airline company.
Services provided at Izmir Adnan Menderes Airport for disabled passengers
and passengers with special needs:
•Allocated parking lots in the car park
•”Disabled restrooms” appropriate for disabled passengers.
•Designated resting areas within the terminal
•Lifts with audio floor information
•Guide prints and Braille surfaces
•Specially designed telephone assistance facilities at terminal entrances
•Wheelchair service at the domestic and international terminals (please
request from your airline company)
•Braille printed location descriptions and logos in lifts, Restrooms and
assistance phones
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•Supporting handrails
•Payphones
•Travelators, escalators and other stairs adjusted for the use by disabled
passengers
•Specially trained personnel for assistance
•Guidance for the terminal designed appropriate to visually challenged
passengers.
•Designated check-in counters
•Exclusive drop-off and pick-up area for disabled passengers at the
entrance of terminal buildings
•Terminal building maps to ease the travelling experience of visually
challenged passengers
•Information Desks and passport spaces designed appropriate to disabled
passengers
• Guide prints and Braille surfaces installed to Bus stations and IZBAN station
•Signalized glass areas for partially sighted people
•Ramps adjusted for the use by disabled passengers.
PORTCLINIC
Portclinic is located at the international terminal departure floor and open
24 hours to provide fast and efficient medical service for airport personnel,
passengers and guests when needed. Phone: (232) 455 00 00 – 5555
PHARMACY
Natura Pharmacy at domestic terminal departures floor
TRANSACTION STAMP SALES POINTS
Ministry of Finance departure fee stamp can be obtained at the desks
situated next to Information desk on the departures floor of the international
terminal.
For more information: (232) 455 00 00 - 3602
The transaction stamp payment must be made before the passport control.
VISA PROCEDURES
Visas are obtained from the embassies or consulates of the destination
countries.
The required information and documents may vary according to the
destination country’s visa requirements.
www.konsolosluk.gov.tr - www.iatatravelcentre.com
LUGGAGE STOR AGE SERVICE
Luggage Storage Service provides 24/7 service on the arrivals floor of the
international terminal. Fees are charged on a daily basis and paid when
retrieving stored items.
Phone: (212) 210 70 00
BAGA J CUSTODY SERVICES
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Small size locker
20 TL
Medium size locker
30 TL
Large size locker
40 TL
LOST & FOUND OFFICE
The Lost & Found Office, at which property that has been lost by passengers
within the airport and multi-storey parking lot is carefully stored and
delivered, is open between 08:00 AM and 08:00 PM on the arrivals floor of
the international terminal. For lost & found items, please visit the Lost &
Found Office on weekdays and weekends between 08:00 AM and 08:00 PM.
Phone: (232) 455 00 00-4690
B U S I N E S S C O R P O R AT I O N S
R E N T A C A R C O M PA N I E S
DOMESTIC TERMIN A L
A R R I VA L S F L O O R
I N T E R N AT I O N A L
A R R I VA L S F L O O R
OTOKOC AVIS
ENTERPRISE
TUR ASSIST
GRUP ISTANBUL
WINDY CAR
AVIS
GARENTA
DURAY
EURONET
ISILTUR
PAPILLON
ERBOY
RENT GO
GARENTA
AVRO
ENTERPRISE
SUNKAR
ZEPLIN
TRENDCAR
SIXT
DURAY
EUROPCAR
HERTZ
CNT TURIZM
ERBOY
BUDGET
AVIS
CIRCULAR
BANK SERVICES
Denizbank (International Arrivals Floor)
Vakifbank (Domestic Arrivals Floor)
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FOOD &
BEVERAGE
I N T E R N AT I O N A L T E R M I N A L
D E PA R T U R E S F L O O R
Izmir Cafe
Location: Before Passport Control
Operation Hours: 24 hours
Menu Options: Baked products, cakes, alcoholic beverages, tea and
coffee
Service Type: Self-service
Burger King
Location: Mezzanine Floor – Before Passport Control
Operation Hours: 24 hours
Menu Options: Fast food burger varieties
Service Type: Self-service
Beerport
Location: Gate 229 – After Passport Control
Operation Hours: 24 hours
Menu Options: Popular salads, hot sandwiches and tasty desserts from
world cuisine, and a wide selection of local and imported alcoholic/nonalcoholic beverages
Service Type: A La Carte
Espress-O
Location: Gate 231 – After Passport Control
Operation Hours: 24 hours
Menu Options: Tasty sandwiches, baked products, cake and coffee
options
Service Type: Self-service
Efe Kiosk
Location: Gate 233 – After Passport Control
Operation Hours: 24 hours
Menu Options: A rich variety of coffee options besides delicious
sandwiches, baked products, cakes and a wide selection of local and
imported alcoholic/non-alcoholic beverages
Service Type: Self-service
Millenium Lounge
Location: Mezzanine Floor – After Passport Control
Operation Hours: 24 hours
Menu Options: Selection of cakes and pastries, a wide variety of
alcoholic and non-alcoholic beverages
Service Type: Self-service
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Burger King
Location: After Passport Control
Operation Hours: 24 hours
Menu Options: Fast food burger varieties
Service Type: Self-service
Sbarro
Location: After Passport Control
Operation Hours: 24 hours
Menu Options: A wide selection of pizzas, pastas, sandwiches, and
salads
Service Type: Self-service
Cafe Nero
Location: Before Passport Control
Operation Hours: 24 hours
Menu Options: A wide selection of cake, baked products, sandwiches
and commercial product groups, tea and coffee
Service Type: Self-service
DOMESTIC TERMINAL
D E PA R T U R E S F L O O R
Espress-O
Location: Before Security Check - Just across the counter island
between counter no. 21 and 54
Operation Hours: 24 hours
Menu Options: Delicious sandwiches, baked products, cakes and a wide
selection of coffee and alcoholic/non-alcoholic beverages
Service Type: Self-service
Demlik
Location: Before Security Check- Internal Garden
Operation Hours: 24 hours
Menu Options: Baked products, cakes, alcoholic beverages, tea and
coffee
Service Type: Self-service
Restro
Location: Mezzanine Floor Next to Hotel Lobby – Before Security
Control
Operation Hours: 24 hours
Menu Options: Popular dishes from Turkish cuisine
Service Type: Self-service
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Burger King
Location: Mezzanine Floor – Before Security Control
Operation Hours: 24 hours
Menu Options: Fast food burger varieties
Service Type: Self-service
Cakes& Bakes
Location: Gates 235-236 – After Security Control
Operation Hours: 24 hours
Menu Options: Daily produced cakes, cookies, toasted sandwiches,
pastries, cold sandwiches and pastas, as well as alcoholic and nonalcoholic beverages
Service Type: Self-service
Tadında Anadolu
Location: Gates 237-238 – After Security Control
Operation Hours: 07:00 - 23:00
Menu Options: Regional Anatolian dishes. Market area selling locally
produced ingredients.
Service Type: Self-service
D O M E S T I C T E R M I N A L A R R I VA L S
FLOOR
Kantin
Location: Domestic Lines Arrivals Floor – External Area
Operation Hours: 24 hours
Menu Options: A wide selection of toasted and cold sandwiches, doner
kebabs, grills, and beverage alternatives
Service Type: Self-service
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“ P R I M EC L A S S” C I P S E R V I C E «primeclass» CIP Service is a passenger comfort and 100 per cent
customer satisfaction oriented service offering private solutions at the
airports. «primeclass» CIP Service offers prestigious services with
meet and greet services at domestic and international terminals by
assisting passengers during their pre-flight and after flight transactions
regardless of airline and flight class.
P R I M EC L A S S L O U N G E
Operated by “primeclass” CIP Service, PrimeClass Lounge hosts
the passengers with lounge services where you can overcome preflight stress, go through your work, or simply have a relaxing time
at international and domestic terminals. PrimeClass Lounge offers
facilities such as TV, newspapers, magazines, wireless internet,
PlayStation, computer, fax, and unlimited open buffet to passengers
prior to their flight.
TURKISH AIRLINES (THY ) CIP
LOUNGE
CIP Lounge which is put into service of Turkish Airlines passengers
on apron floor also having a separate entrance, offers a comfortable
and pleasant environment with special offers, fast Internet access,
computer terminals, daily newspapers and magazines indifferent
languages and international TV channels
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ACCOMMODATION
TAV A I R P O R T H O T E L
Located at the intersection of domestic and international terminals of
Izmir Adnan Menderes Airport, TAV Airport Hotel Izmir provides service
with its 81 rooms. The meeting halls of various sizes equipped with the
latest technology offer privileges to the guests.
TAV Airport Hotel Izmir is only 1 hour away from Cesme and Kusadasi
and 25 minutes to the city center. Furthermore, TAV Airport Hotel offers
accommodation on an hourly basis.
Phone: +90 (232) 273 73 03
reservation.izmir@tavairporthotels.com.tr
www.tavairporthotels.com.tr
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DUTY-FREE
ATU Duty Free offers a wide range of products in stores located on the
departures and arrivals floors at Izmir Adnan Menderes Airport. Please
ask for assistance from our specialized sales consultants on products
such as makeup items, shopping, liquid restrictions, etc.
I N T E R N AT I O N A L T E R M I N A L
D E PA R T U R E S
Covering 1,234 sqm and located just after passport control, our main
store’s design is based on the concept of the olive and olive branch,
symbols of peace and the Aegean region. We continue to provide an
authentic shopping experience with a new facelift and wider range of
products. Passengers have the privilege of tax-free shopping at ATU
Duty Free stores by presenting their boarding cards. Enjoy last-minute
shopping and various promotions at our main and other duty free
outlets such as the Samsonite store before leaving Izmir.
I N T E R N AT I O N A L T E R M I N A L
A R R I VA L S
Passengers who arrive at Izmir Adnan Menderes Airport from abroad
can also enjoy duty free shopping at two separate ATU Duty Free stores
with their passports after passport control and before and/or after
claiming their luggage.
DOMESTIC TERMINAL
D E PA R T U R E S – T R AV E L VA L U E
Passengers who arrive at Izmir Adnan Menderes Airport on a domestic
flight can experience the privileged shopping provided by ATU at the
Travel Value store with Desigual products.
Special Offers and Pre-Orders
Please visit our website to follow various products which are offered at
up to 25% off their duty free prices.
Our shops are open 24/7.
For detailed information please visit: www.atu.com.tr customer@atu.com.tr
Phone: +90 (212) 444 4 288
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TA X- F R E E
Global Blue tax refund office located at the land side within the
International Terminal Departures Floor and DSD tax refund office
located at the land side on the Arrivals Floor provide service to
passengers who do not reside in Turkey and would like to claim tax
refund for the products they have purchased in the country.
G E N E R A L AV I AT I O N T E R M I N A L
The General Aviation Terminal, Izmir’s gate opening to the world,
offers passengers not only fast service and safety but also comfort.
The General Aviation Terminal hosts passengers traveling on their
business jets as well as airline passengers offering a boutique service,
on request.
Guests who would like to use the General Aviation Lounge are
welcomed by the appointed personnel depending on the departure and
arrival destinations, and accompanied to the lounge for the security,
passport and customs procedures and are able to finalize all their flight
transactions without having to wait.
Passengers traveling from the General Aviation Terminal save
significant time and are able to follow the latest global developments
through the television broadcast in the lounge as well as enjoying the
complimentary buffet service and continue with their work using the
wireless internet provided. These privileged services enable passengers
to spend time in a comfortable area prior and after their flights without
any stress.
Preferred by many world-famous people of economy, politics, business
world, culture and sports when they visit Izmir for the first time, the
General Aviation Terminal offers a privileged travel opportunity through
the facilities it provides.
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YOUR VIRTUAL GUIDE AT THE AIRPORT
TAV MOBILE
One of the main subsidiaries of TAV Airports Holding, TAV IT
designs, develops and implements local and global airport
technology services and solutions as a prominent brand in the
aviation industry. Offering services with a professional team
specializing in aviation sector technological solutions, TAV IT
provides consistent management of sophisticated airport
operations and develops new products through the utilization
of its extensive know-how.
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The TAV Mobile Application, developed by TAV IT, enables
direct contact with customers and is available at eleven
airports in four countries operated by TAV Airports Holding.
With real-time access to information on passenger services,
this free application is designed for smart phones and tablets.
Thanks to TAV Mobile, access to flight information, current
sales at duty free stores, car park, flight routes, the restaurant
you require, cash machines, ticket sales points, private
lounges, lost property offices and a currency converter are
only one click away. Also, with the “augmented reality”
module, current information and locations of important points
such as gates, restaurants, pharmacies and information desks
at the domestic and international terminals of Istanbul Atatürk
Airport can be seen through the camera of your smart phone.
This application is available for Istanbul Atatürk, Ankara
Esenboga, Izmir Adnan Menderes, Milas Bodrum,
Gazipasa-Alanya Airports in Turkey, as well as at Skopje and
Ohrid Airports in Macedonia, Tbilisi and Batumi Airports in
Georgia and Monastir and Enfidha Airports in Tunisia,
operated by TAV Airports.
www.tavit.aero
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D O M E S T I C D E S T I N AT I O N S
D E S T I N AT I O N S
Istanbul Atatürk
Istanbul Sabiha Gokcen
Ankara
Adana
Antalya
Diyarbakir
Gaziantep
Trabzon
Van
Samsun
Kayseri
Mardin
Erzurum
Elazıg
Hatay
Sivas
Malatya
Sanliurfa
Kars
Ordu
Konya
Nevsehir
A IRLINE
Turkish Airlines, Pegasus Airlines,
Atlasjet Havayolları, Onur Air
Pegasus Airlines, Turkish Airlines,
SunExpress Airlines, Bora Jet
Anadolu Jet, Pegasus Airlines
Pegasus Airlines,
SunExpress Airlines
SunExpress Airlines,
Pegasus Airlines
SunExpress Airlines
SunExpress Airlines,
Pegasus Airlines
SunExpress Airlines,
Pegasus Airlines
SunExpress Airlines
Pegasus Airlines,
SunExpress Airlines
SunExpress Airlines,
Pegasus Airlines
Pegasus Airlines
SunExpress Airlines
Pegasus Airlines
Pegasus Airlines
Pegasus Airlines
SunExpress Airlines
Pegasus Airlines
SunExpress Airlines
Pegasus Airlines
SunExpress Airlines
Anadolu Jet
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INTERNATIONAL DESTINATIONS
COUNTRY
CIT Y
A IRLINE
SunExpress Airlines*,
Austria
Wien
Pegasus Airlines*
Azerbaijan
Baku
Azerbaijan Airlines
Belarus
Minsk
Belavia
Freebird Airlines*, Tailwind*,
Brussels
Thomas Cook, Belgium N.V*.,
Sunexpress Airlines
Belgium
Liège
Tailwind, Thomas Cook Belgium N.V.
Ostend
Freebird Airlines*
Charleroi
Tailwind*
Pegasus Airlines*,
Northern Cyprus
Nicosia
AtlasGlobal Airlines
Czech Republic
Prague
Travel Service Czech
Billund
Freebird Airlines*
SunExpress Airlines*,
Denmark
Copenhagen
Freebird Airlines
Finland
Helsinki
SunExpress Airlines
Pegasus Airlines*,
Lille
Corsair International
Lyon
SunExpress Airlines
Nantes
SunExpress Airlines*
Transavia France, SunExpress
France
Airlines, Turkish Airlines, Corsair
Paris
International*, Freebird Airlines,
Pegasus Airlines,
Corsair International*,
Strasbourg
SunExpress Airlines*
Georgia
Tbilisi
Turkish Airlines,
SunExpress Airlines*, Turkish Airlines,
Berlin
Germanwings
Bremen
SunExpress Airlines*
SunExpress Airlines*, Germanwings*,
Cologne
Pegasus Airlines*, SunExpress
Deutschland*
Dortmund
SunExpress Airlines*
SunExpress Airlines*,
Dusseldorf
Pegasus Airlines*, Germanwings,
Tui Fly Germany*
Frankfurt
SunExpress Airlines*
Hahn
SunExpress Airlines*
Germany
SunExpress Airlines*, Turkish Airlines,
Hamburg
Freebird Airlines, Germanwings
Hannover
SunExpress Airlines*, Germanwings
Deutsche Lufthansa AG*, SunExpress
Munich
Airlines*, Turkish Airlines
Munster
SunExpress Airlines
SunExpress Airlines*,
Nurnberg
Pegasus Airlines*
SunExpress Airlines*, Germanwings*,
Stuttgart
Pegasus Airlines*, Turkish Airlines,
Tui Fly Germany
Hungary
Budapest
Freebird Airlines
(Macaristan)
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INTERNATIONAL DESTINATIONS
COUNTRY
Greece
Iran
CIT Y
A IRLINE
Athens
Thessaloniki
(Selanik)
Pegasus Airlines*, Aegean Airlines
Tehran
Orumiyeh
Ellin Air
Queshm Air, Zagros Airlines,
Turkish Airlines, Iran Air, Taban Air,
Meraj Airlines, Mahan Air,
Caspian Airlines, Iran Aseman
Airlines, AtlasGlobal Airlines
AtlasGlobal Airlines,
Pegasus Airlines
Ireland
Dublin
SunExpress Airlines, Aer Lingus*
Milan
Italy
Roma
Suexpress Airlines*, Turkish Airlines
Turkish Airlines, Pegasus Airlines*,
Sunexpress Airlines
Pegasus Airlines*
Luxair
SunExpress Airlines*, Transavia
Holland B.V*, Pegasus Airlines*,
Corendon Dutch Airlines*, Corendon
Airlines, Tui Fly*
SunExpress Airlines,
Jet Time Airlines
Enter Air*, SunExpress Airlines*
Enter Air*, Travel Service Poland*,
SunExpress Airlines*
Enter Air*, Travel Service Poland,
SunExpress Airlines*
Saudi Arabian Airlines, Turkish
Airlines, AtlasGlobalAirlines
Saudi Arabian Airlines,
Turkish Airlines, AtlasGlobal Airlines
Travel Service Slovak,
Sunexpress Airlines
Turkish Airlines
SunExpress Airlines,
Freebird Airlines
Freebird Airlines
SunExpress Airlines*,
Pegasus Airlines*,
SunExpress Airlines*,
Swiss International Airlines*
Pegasus Airlines*,
Easy Jet*, Thomas Cook Airlines
UK, Thomsonfly, Freebird
Airlines*,SunExpress Airlines*,
British Airways
Thomas Cook Airlines UK, Freebird
Airlines, Thomsonfly*
Thomsonfly*, Freebird Airlines,
Thomas Cook Airlines UK*
Luxembourg
Venice
Luxembourg
Netherlands
Amsterdam
Norway
Oslo
Poland
Katowice
Poland
Saudi Arabia
Poznan
Warshaw
Jeddah
Medina
Slovakia
Bratislava
Spain
Barcelona
Sweden
Switzerland
Stockholm
Gothenburg
Basel
Zurich
London
United Kingdom
Manchester
Birmingham
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