This guide and MarketersGuideToReddit.com are not
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This guide and MarketersGuideToReddit.com are not
This guide and MarketersGuideToReddit.com are not affiliated with reddit inc. The content in this guide is based on our research, experimentation, and experience working independently with clients. i Table of Contents Chapter 1: reddit fundamentals Chapter 2: Setting up your reddit account Chapter 3: Navigating reddit Chapter 4: Contributing to reddit Appendix: Glossary of reddit terms Appendix: Client questionnaire ii Introduction It is important for every marketer to completely understand the tools they use to communicate with their audience. Reddit can be intimidating for new users, so we decided to create this guide to help others confidently approach the platform. This guide gives you a fundamental understanding of the reddit platform, rules, and communities which will serve as the foundation for a successful reddit marketing strategy. Once you become an experienced and active redditor, you will be positioned to contribute value to reddit communities and take advantage of the marketing opportunities that reddit has to offer. - David and Paul DiGiovanni, MarketersGuideToReddit.com iii 1 reddit fundamentals Reddit is a community platform made up of thousands of communities called “subreddits”. Each subreddit is a place for reddit users (redditors) to submit and discuss content surrounding a certain topic (e.g. politics). There are two types of content that can be submitted to a subreddit: 1. Link posts consist of a title that links to any page on the web. 2. Text posts consist of a title and body of text. Every post has a comments section where the content can be discussed. Redditor Tip: Text posts are also called “self posts” because they link to themselves instead of another web page. What is a subreddit? Subreddits are topic-based communities on reddit. Every post on reddit is submitted to a subreddit. Redditors subscribe to subreddits related to their interests, allowing them to follow specific types of content more closely. Subreddit names are signified by the “/r/” prefix. For example, the “News” subreddit is referred to as “/r/News” and it can be found at reddit.com/r/news. 4 Understanding subreddits is critical to successful marketing on reddit. Each subreddit is its own community with unique interests, demographics, culture, and rules. While the general reddit audience might not care about your brand, a specific subreddit could be filled with fans that want to hear from you. This is the front page of /r/Pics, a subreddit dedicated to pictures. This is the top of the sidebar of /r/Pics. The sidebar contains a search feature, links to submit content, and general information about the subreddit. 5 How voting works on reddit You can vote up or down on every post and comment on reddit. Every post is given a “score” which is the collective difference between “upvotes” and “downvotes”. A post’s score significantly affects where the post is positioned in the subreddit. For example, if two posts are submitted at the same time, whichever post has the better score will be displayed above the other post. Of course, posts are submitted at various times of day and reddit has an algorithm that determines how the age of a post affects its position on the subreddit’s front page (as posts age, they fall down the page). This voting widget appears to the left of every post. Users can vote by clicking the up or down arrow. The number between the arrows iss the current score. The number to the left of the arrows is the rank in the subreddit. The primary function of voting is to control the order of posts on the subreddit’s front page, but it also provides additional data about how content is received by the community. This becomes especially useful when contributing content on reddit because the votes provide feedback on how the community feels about a post or comment. Redditors vote up and down for a variety of reasons, but in general you should upvote things that add value to the conversation and downvote things that are spam, off-topic, against the rules, or inappropriate. Redditor Tip: The score of your post or comment is important, but it is hard to determine what the score actually means without context. Look for comments and replies that give clues as to why your content was upvoted or downvoted. 6 Karma Karma can be thought of as your personal reddit score. The original purpose of karma was to encourage users to submit quality content to reddit. Now, karma is something that redditors generally do not care about. Instead of worrying about your overall karma score, pay attention to the scores of your individual posts and comments to assess how your content is being received by the community. Other users can view your karma by clicking on your username or by navigating to reddit.com/user/your_username. Redditor Tip: Every redditor has “link karma” and “comment karma”. Link karma is the difference between upvotes and downvotes on all link posts you have submitted. Comment karma is the difference between upvotes and downvotes on all comments you have submitted. There is no karma for text posts. The Moderators For each subreddit there is a moderator or group of moderators that maintain the spirit and rules of the subreddit. Within the subreddit they can edit the content in the sidebar, remove posts, change the design, ban users, and perform other special tasks. The most important function of a moderator is to manage the content of the subreddit by removing off-topic submissions, inappropriate comments, and spam. As a marketer, it is important to be respectful of the moderators and their rules. If you are ever unsure about a rule or want to ask the moderators a question, you can contact them by locating the “message the moderators” link in the right-hand sidebar of any subreddit. 7 Redditquette for marketers Adhering to reddit etiquette, or redditquette, is a fundamental way to contribute value to every community you engage. All of the guidelines of redditquette were created for a reason and by respecting them, you help make the community a better place. We strongly suggest you take a moment to read the official reddiquette guidelines here. Here are some additional guidelines specifically for marketers: • Be professional. Not only are you representing your brand, you are also creating interactions with redditors that they will use to form their general opinion about marketing on reddit. • Familiarize yourself with the subreddits you are engaging. Spend time “lurking” in the subreddit and read the sidebar for specific rules and guidelines before submitting content. • Be accessible by responding to comments and private messages. It is especially important to make sure you respond to comments that have been upvoted by multiple users. Ignore comments that are inappropriate. • Consistently do something on reddit that is not about you. Share others’ content or answer a question that is not directly related to your business. 8 2 Setting up your reddit account Choose a reddit username It is necessary to create a reddit account to engage redditors and choosing your username is the first step in the process. Here are a few tips for choosing a username: • Individuals communicate on reddit, not companies or brands. Every username should attempt to contain a human element. We recommend including the name of the employee and/or title in your reddit username (e.g. John_Company_CEO). • Each member of your organization should have their own reddit username. • You can use your personal reddit username (if you have one), but keep in mind that users can view the history of your reddit activity. • Do not overthink it. Reddit usernames are largely unimportant compared to the actual content you post. Almost any type of username will work, so feel free to be creative. Create a reddit account Go to reddit.com and click “create an account” in the top righthand corner. This will trigger a pop-up window where you can enter a username, password, and your email address (required if you want to create ads). Click the “Create Account” button and you will be re-directed back to the front page of reddit. If you entered an email address, you will receive an email with a 9 verification link. Redditor Tip: Enter your email address when creating your account and verify your email address by responding to the verification email. This will eliminate some basic restrictions on your account that are designed to discourage spammers. Customize your subreddit subscriptions After creating your account, the front page of reddit will show you “hot” submissions from the default subreddits. The default subreddits are the subreddits that you are automatically subscribed to when you create your account. The first thing you should do after creating a reddit account is customize your subreddit subscriptions by clicking on “My Subreddits” in the top left-hand corner and then scroll down to “Edit Subscriptions”. Start by unsubscribing from every subreddit that is not relevant to your business. When you click "Edit Subscriptions", you will be taken to this page where you can subscribe and unsubscribe from subreddits. 10 Finding new subreddits Go to reddit.com/subreddits and search for keywords that are related to your business. Reddit will provide you with a list of subreddits where those keywords are mentioned. The results of a subreddit search for the keyword “marketing” at reddit.com/subreddits. Another way to find new subreddits is metareddit.com. The metareddit search provides extensive results with filtering options that are useful. For each subreddit you find, look at the name of the subreddit to decide if it is remotely related to your business. If it has a chance of being related, click through and read the content that is being shared. If the subreddit seems like it could be a valuable community, subscribe to it by clicking the red “subscribe” button in the sidebar. After you are done customizing your subreddit subscriptions, your front page will be filled with popular links and discussions that are targeted to your interests. Redditor Tip: When in doubt, subscribe to a subreddit. If it produces too much content that is unrelated to your interests, you can always unsubscribe. 11 3 Navigating reddit At first, reddit seems like a daunting platform to navigate. Once you are familiar with the platform, you will be able to use reddit to consume high quality content and connect with targeted communities. Reading the front page The front page shows a mix of the “hot” content from all of the subreddits you are subscribed to. Typically, redditors land on the front page and click on the content that interests them. After you have gone through the front page, you can then take a look at individual subreddits that interest you. Reading subreddits We recommend that you pick a few subreddits to visit on a daily basis. These should be the subreddits that are most related to your business and have active communities. You can bookmark these subreddits or visit them by typing the URL directly into your browser. All subreddit URLs follow this format: http://reddit.com/r/subreddit_name. Every subreddit has a front page which displays the “hot” content in that subreddit. The “hot” content is determined by an algorithm that considers the score of the post and how long ago it was posted. Like the front page of reddit, the front page of each subreddit is a great place to get an overview of the community and see the latest and most upvoted content. 12 Subreddit menu tabs Notice at the top of every subreddit there is a menu of tabs that sort and filter the content in the subreddit. Use these tabs to see the content that is not reaching the front page of the subreddit. hot - The default view for every subreddit. It shows the most upvoted and recent content shared in the subreddit. new - The latest content shared in the subreddit, regardless of score. rising - New content that is getting upvotes. It is usually empty in small subreddits, but can be useful in larger subreddits. controversial - Content that has received many upvotes and downvotes. This can be a useful way to find content that is generating a discussion but might not have a score high enough to show up on the subreddit’s front page. top - Content with the highest score in a given time frame. You can filter the top page to show posts from this hour, today, this week, this month, this year, and all time. gilded - Content that has been “gilded”. Redditors can gild each others’ posts and comments which gives the user “reddit gold”. Reddit gold costs money and gives the user access to special features on reddit. wiki - The wiki is used by subreddits for various reasons. Subreddits will commonly post the rules of the subreddit or have entire guides dedicated to the topic of the subreddit. promoted - Advertisements in the subreddit are displayed here. Anyone can purchase ads in a given subreddit which are also displayed at the top of the subreddit. 13 In general, these tabs are more helpful when you are reading a larger subreddit. For smaller subreddits, you can easily keep up with the content by checking the front page of the subreddit on a daily or even weekly basis. Searching reddit Searching reddit is a great way to find out what redditors are saying about a particular topic. To use reddit’s search feature go to reddit.com, find the search box in the sidebar, type in a keyword or phrase, and click the magnifying glass icon. A list of relevant submissions will appear that can be sorted by relevance, new, hot, top, and comments. You can also filter the results by the date they were posted to reddit (e.g. today, this week, this month, etc). Advanced Search Reddit has an “advanced search” feature that you can utilize to enhance your searches. All of the advanced search options can be found at reddit.com/wiki/search. Here are two useful searches you can perform using the advanced search feature. Search post titles - title:‘keywords here’ A normal search will look at content in post titles and the bodies of text posts. Doing a title search can narrow down the results and help you find what you are looking for. For example, if you wanted to find posts where redditors are complaining about a problem, you might perform this search: 14 Search submissions from a website - site:example.com Searching reddit is a great way to find out what people are saying about a brand. You can get a quick overview of submissions from any website with a search like this: The reddit search wiki page has more information about advanced search options. Get creative and try a few searches to see what kind of useful results you can produce. Searching a subreddit There is an advanced search option that limits your search to a specific subreddit, but it is easier to visit that subreddit and use the search box in the top right-hand corner. Click into the search field and a dropdown will appear that says, “limit my search to /r/subreddit”. Make sure that box is checked and your search will be limited to posts from that subreddit. 15 4 Contributing to reddit Be a helpful redditor You can easily contribute to any reddit community by being an active voter. Upvote the submissions that you think provide value and downvote submissions that are poor quality or contribute little value. If you want to be an especially helpful voter, take a look at the “New” tab of any subreddit. The “New” tab can be found at the top of any subreddit and will show you the latest submissions to that subreddit. Relatively few redditors take the time to vote on new posts, so it is a great way to contribute to a subreddit and help determine which posts are seen by the rest of the community. Report spam and rule-breaking content In addition to downvoting, you should also “report” spam and rule-breaking content. This puts the content into the moderators queue so they can review it and remove it if necessary. To report a submission, simply click the “report” link under the submission’s title. Redditor Tip: Do not downvote or report a submission because you do not agree with it. Instead, leave a thoughtful comment that contributes to the discussion. 16 Submitting comments Commenting is a great way to begin engaging redditors. Scan your front page or visit a subreddit you follow and start reading the posts. Find a post that interests you and consume it to determine if you have something to add to the conversation. Before commenting, read through the existing comments to make sure you are not repeating what someone else has already said. By reading the comments, you can find opportunities to add value to the discussion by voting on and replying to comments. To find new posts that have not been commented on yet, click on the “new” tab. This will display the most recently submitted posts where you can start the conversation with a thoughtful comment. Note that comments can either be made in response to the post itself or to a comment made by another user. When you are commenting, make sure that you are submitting the appropriate type of comment. Use the comment form directly below the post to comment on the post itself. Click “reply” under any comment to reply to that comment. A comment and a reply. Notice the “reply” links and how the reply is indented under the comment. Redditor Tip: If you are trying to comment or vote on a post but reddit won’t let you, it means that the post is old and no longer accepts comments or votes. 17 Submitting posts To submit a post, navigate to the subreddit where you want to submit a post (reddit.com/r/ subredditname). Look at the top of the right sidebar and you will see two buttons: “Submit a new link” and “Submit a new text post”. Note that in some subreddits the button text will be customized or the subreddit may only offer one of the two options. Click the appropriate button to access the submission form. If you are submitting a link, you simply need to paste the link in the url field and add a title. If you are submitting a text post, you need to add a title and body. Your body text may contain links to external websites (see the next section - “Formatting comments and posts”). This is the text post submission form. The link post submission form features a “url” field instead of a “text” field. Click submit and your post will be added to the subreddit. You can confirm your submission by viewing the “New” tab in the subreddit. 18 Use extreme caution when promoting your own content Make sure you are honest about who you are and only share your own content if it adds substantial value to the community. Before sharing your own content, spend time getting to know a subreddit. By learning about the subreddit, you will have a better idea of how much the subreddit will value your content. Sharing a blog post When sharing a blog post, do not link directly to the blog post on your website. Instead, paste the full text of your blog post with a “source” link at the end of the post. Redditors will appreciate the post being shared as a text post and will be more likely to upvote it. Sharing an image or video When sharing an image or video, link directly to the media instead of a website that has the media embedded. For example, do not share a link to a blog post where a YouTube video is embedded. Instead, share the direct link to the video on YouTube. All images shared on reddit should be uploaded to imgur.com. Imgur is free, easy to use, and you do not need an account to upload an image. Most importantly, Imgur is used by redditors because it has the ability to handle large amounts of traffic that reddit generates. If you want to control your images on Imgur, you should create an account so you can delete an image in the future if necessary. Formatting comments and posts When submitting a comment or post, you can use “markdown” to format your content. The two ways you are most likely to use markdown are to make text bold or create a link. 19 Bold text Make text bold by wrapping it in double asterisks (**), like this: **this text will be bold on reddit** Link text to a URL Use this format to link text to a URL: [The link text goes here](http://example.com) With markdown you can also make text italic, create bulleted or numbered lists, and insert tables of data. See all of the formatting possibilities in reddit’s wiki page on commenting here. Messages A message is sent to your inbox when a redditor comments on your post, replies to one of your comments, or sends you a private message. Private messages (PMs) are used to contact a redditor directly and privately. All of your messages are stored in the inbox and can be accessed by clicking on the envelope icon at the top right of every page. If the envelope icon is orange, that means you have unread messages. Click the envelope icon to view unread replies and PMs. You can reply to comments directly from the inbox or click on the “context” link to see the context of the comment before replying. 20 Unread post replies show up under the "unread" tab of the inbox. Turn off post reply notifications When you create a new post on reddit, there is an option to “send replies to my inbox” and by default it is checked. If you do not want to receive replies in your inbox, uncheck this option before creating your post (users will still be able to leave comments). If you have already submitted a post, go to its comments page and click the “disable inbox replies” link under the post to disable inbox replies. This can be helpful if a post gets highly upvoted in a big subreddit and your inbox is being flooded with messages. 21 Conclusion The information in this guide was designed to help you learn the basics of reddit and become a contributing member of the reddit community. It is up to you to put the information into action. We suggest you go to reddit.com to create your first account, then refer back to this guide for help configuring your account, navigating the platform, and contributing to reddit. Before you go we want to stress the importance of being open, honest, and authentic every time you communicate on reddit. This approach to reddit will yield meaningful engagements and relationships that will produce positive outcomes. To learn more about the reddit platform and ethical reddit marketing strategies, visit us at MarketersGuideToReddit.com. xxii Enjoyed this guide? If so, please share it with your friends. • Share on Twitter • Share on facebook If you have any ideas on how we can improve this guide, contact us. xxiii Appendix: Glossary of reddit terms Below is a list of basic terms and abbreviations that you may encounter on reddit. AMA Ask me anything DAE Does anyone else...? ELI5 Explain like I’m 5 FTFY Fixed that for you IAmA I am a... (also the main subreddit for AMAs) ITT In this thread… Lurker A person who frequently visits reddit, but does post NSFW Not safe for work OP Original poster (user that created the post) PM Private message Self post Throwaway A text post An account made by a redditor that is used for a specific post and then “thrown away” to maintain anonymity. TIL Today I learned... tl;dr Too long; didn’t read (used to label a summary of a post) Troll A user who posts or comments just to get a rise our of others. Xpost or crosspost A post that was previous posted to a different subreddit. xxiv Appendix: Client questionnaire Use this questionnaire to assess your own (or a client's) marketing goals and opportunities to engage reddit. Who is your target market? Be specific as possible. How old are they? Where do they live? What websites do they visit? What is their income level? What is their most pressing problem? What is the average value of a new customer? What is unique or extraordinary about your business? This could be related to your product, the way your business is run, or the people that make up your business. Tell us about your marketing and advertising strategies. Be sure to include notable successes and failures. What is your number one priority for your business right now? How do you think reddit could help you accomplish your business goals? Let us know if you are interested in advertising, AMA's, subreddit development, or something else. Who are the most experienced and interesting people you work with? xxv Do you have branding or communication guidelines? Include the guidelines or a link to the guidelines in the field below. Additional Information Use this space to tell us anything else we should know. xxvi
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