welcome to my hrs. an introduction to booking smarter.

 WELCOME TO MY HRS.
AN INTRODUCTION
TO BOOKING SMARTER.
SAVE TIME BY USING ‘MY HRS’ PROFILE.
Make your booking easily with four clicks using pre-stored information (booker’s and traveller’s profiles, credit
card details, billing address etc). Access your data – such as booking history, favourite hotels, hotel evaluations
and search profile. Your access is secure, and can only be used by you.
To start using this feature, register with My HRS
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CREATE PERSONAL PROFILES IN ‘MY HRS’.
Under the Traveller profiles tab, you can create different profiles containing guest details – name, credit card
details for guaranteed bookings, special hotel preferences, etc. You can create as many profiles as you like.
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CREATE PERSONAL PROFILES IN ‘MY HRS’.
You can create a profile to save filling in the information needed for the booking page each time.
All the profiles are saved in your Traveller Profiles tab. Create or delete profiles as you wish.
Helpful Hint
To create another traveller profile,
click on Display/Edit, amend the details
as needed and then click on “save as copy”.
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CREATE A PROFILE WHILE MAKING A BOOKING.
If you haven’t created a profile before making a booking, you can create one at the same time.
On the confirmation page, enter a name to save the information used for this booking under a new profile.
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HOW TO USE SAVED PROFILES IN BOOKING PROCESS.
Once saved, search for a hotel, go to the booking details and select one of the saved personal settings from drop down box, and
click on “Use selected personal setting” – this will complete the form for you. If required overtype the details where necessary.
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ASSIGN BOOKING RIGHTS.
If you need a colleague to use your profile(s), you can assign the booking rights to another ‘My HRS’
user who will then be able to use your stored profiles when making a booking on your behalf.
Traveller/Booker:
Booker:
Complete the information then click ‘Add Booker’. A new field
Once travellers or colleagues have assigned rights to you, the
will appear – mark the username, select ‘Business Trip’ and
option of booking for them will be offered when you log in
don’t forget to press save at the bottom of the page!
to ‘My HRS’. Select the relevant user to have access to his/her
personal settings and favourite hotels.
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SAVE YOUR FAVOURITE HOTELS.
Step One – Select the hotels on the list and click ‘Note’
Step Two – The next page will feature the selected hotel. Click ‘Save as a favourite hotel’.
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SAVE YOUR FAVOURITE HOTELS.
Step Two – The hotel will appear in MY HRS – Favourite hotels.
You can search for the dates you need at this point without having to do a new search.
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BOOKING HISTORY.
Under the Bookings tab you can see which hotels you have booked in the past – change a
future booking, or find a future date for the same hotel.
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FAQ.
Are HRS prices per person or per room?
How does the traveller pay for the hotel?
HRS prices are always per room (single or double), per night. This is different from
HRS does not take payment. The credit card is only used to guarantee the booking.
travel operators and tourism websites, which tend to show prices per person.
Guests should pay for their hotel when they check out.
Any separate prices such as breakfast are quoted per person, per night.
Can I rely on the booking and be sure the hotel has been notified?
Yes. This process has been automated and logged by the HRS system. Bookings
are a finely-tuned procedure based on detailed contracts between HRS and the
individual hotels. If however, any problems arise, we would kindly ask you to call
us and we will sort out the problem for you immediately. The contact number is
+44 (0) 800 328 4328 – Monday to Sunday, 24 hours.
Does the list of hotels for the chosen dates always show all HRS partner hotels?
What happens if I arrive ‘late’ at the hotel?
There are two possibilities, Guaranteed or Standard Booking.
• Guaranteed Booking
If you expect to arrive at the hotel after 6pm local time, you should make a
booking that ensures the hotel reserves the room for the entire night. Hotels
will require a credit card number to secure a guaranteed booking. If you do not
arrive at the hotel or do not cancel the booking by the given deadline, the hotel
is entitled to charge for the room.
No. The number of hotels shown always varies as you are only shown those which
• Standard Booking
have availability. It could be two hotels, it could be 300 – it depends on how many
If you are likely to arrive at the hotel before 6pm, most hotels will hold a reservation
of them have rooms available for your requested dates. You can immediately
until 6pm local time without a credit card. When this option is available it will be
book the hotels shown at the cheapest current guaranteed HRS price.
shown at the time of booking. If you do not arrive by 6pm and have not informed
How can HRS get such great prices?
HRS has been a low-cost global sales channel for hotels for over 40 years. With
the hotel, the reservation is automatically cancelled and the room may be offered
to another guest.
thousands of bookings made every day, numerous co-operation agreements
What do I do if I usually use a hotel that is not currently available through HRS?
with internet portals, airlines, international organisations and more than 40,000
If you would like HRS to add additional hotels (anywhere in the world) please
corporate clients regularly booking through HRS worldwide, we represent an
let your HRS account manager know the following details by email; hotel name,
important source of revenue for hotels.
address, telephone number, email address, contact (if known), and how often
you travel to this destination. Our local hotel solutions manager will contact the
property and we will let you know the outcome of this enquiry within six weeks.
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WE ARE HAPPY TO HELP.
Online demo/training:
If you need help using the site, we
can set up an online training. To
book a session with us please email
servicedeskuk@hrs.com with the
date/time of your choice and your
contact details.
Contact details:
Contact details for telephone support
can be found on the front page of
your corporate portal.
Recommend a hotel:
If you can’t find the hotel you’re looking
for, let us know and we will do our best
to include the hotel in our database.
To add a hotel to HRS can take up
to six weeks.
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