Sea of change - Richmond Academy of Medicine
Transcription
Sea of change - Richmond Academy of Medicine
R Sea of change BY PETER A. ZEDLER, MD RAMIFICATIONS S P R I N G 2 0 1 4 n V O LU M E 2 0 n N O. 2 W W W. R A M D O C S . O R G The price is…? BY CHIP JONES Peter A. Zedler, MD, FACOG is a partner at Virginia Women’s Center and president of the Board of Trustees of the Richmond Academy of Medicine. S hortly after my election as president of the Richmond Academy, one of our members, a friend, jokingly wished me “lots of luck.” He reminded me that health care over the next few years is in for a rocky ride. I have to admit over the next couple of weeks I had a few sleepless nights. I knew that there are many changes coming in health care, highlighted by Dr. Mayes At our March General Membership Meeting, University of Richmond health policy economist Rick Mayes sparked a lively panel discussion by reviewing national trends that showed what he called “an evaporation of smaller practices.” The percentage of independent practices has plummeted from 57 percent in 2000 to 33 percent in 2013. And by 2020, Mayes predicted, “Less than 20 percent of physicians will be independent.” “If physicians aren’t selling out to hospitals, they’re more and more going to larger practices.” One reason for this trend is that the overall rate of health care expenditure growth in the U.S. has slowed from 6.5 percent for most of the past decade to just around 3.6 percent since 2009, making it harder to operate, much less expand, a practice. In other words, while expenses have continued to increase, revenue growth has slowed. Along with this trend comes another source of “downward pressure on pricing”: the Affordable Care Act, said Mayes. With more price transparency either required by law or simply expected by consumers, Mayes said, “This could be one of those awkward moments when people know what individual doctors are paid… This started in California, but is gaining momentum across the country.” The spread of high-deductible health insurance plans is also “creating a tremendous push-back by patients who don’t want to pay” deductibles of more than $3,000 per year. It’s no wonder, then, that some patients delay or reject medical treatment. Mayes noted that Wal-Mart is contracting with health systems known for innovative practices—such as the Cleveland Clinic, the Geisinger Health System in Pennsylvania and Kaiser Permanente in California. It’s clear that for the foreseeable future, physicians must keep adapting to a shifting landscape, even one where a discount retailer may be calling—or ordering—the shots. R the start of the Affordable Care Act. I was aware that the Academy, now 2,300 strong, is made up of physicians, midlevel providers and administrators who come from the full political spectrum and from all practice styles. We are made up of independent, employed and academic doctors. All have opinions and we all know our own opinions are the right ones! How does a group this diverse, this “herd of cats,” maintain a sense of identity as we enter a sea of change? In 2014, that sea appears to be the largest ecosystem on earth. At the federal level, we navigate the Affordable Care Act. We can agree that increased coverage for those without insurance is a positive change. How we get there and whether it is a success is another question altogether. The accompanying rules and regulations seem to add credence to the saying that “sometimes the treatment is worse than the disease.” A number of Academy members started the year by visiting the state legislature where we met with Lt. Gov. Ralph Northam, a fellow physician, and with our local legislators. In conjunction with our friends at MSV, we did have some success getting our legislative priorities communicated. It was clear, however, that the “Big Enchilada” was, and is, what to do about Medicaid. What is going to happen to those 400,000 Virginia patients who fall in the gap between current Medicaid and the benefits of the Affordable Care Act? This decision affects physicians, hospitals, taxpayers and, most of all, patients. Again, this is political football, with our members on each side of the scrimmage line. Earlier this month we heard from Rick Mayes as well as three of our own about the changing landscape of “Change,” continued on page 2 The making of doctors: looking back, looking forward B Y I S A A C L . W O R N O M I I I , M D , FA C S T his issue of Ramifications focuses on changes in medical education that are occurring all over the United States and right here at home in Richmond at Virginia Commonwealth University. The combination of a new building and, more importantly, a new curriculum is transforming how students are educated to become medical doctors here in our city. I have read through communications sent out by my medical school just up the road that the same changes are happening at the University of Virginia. In reading Lisa Crutchfield’s article on the new curriculum at VCU’s School of Medicine (page 4), I was struck by the radical change that has occurred during the first two years of medical school in particular. Gone are the days of dark lecture halls where first and second year students sat for hours while lectures on biochemistry, anatomy and physiology were delivered, notes taken, and after-class study focused on the memorization of large numbers of “Forward,” continued on page 3 4 A fresh framework for VCU 12 Surgeon in Afghanistan 2 SPRING 2014 R “Change,” continued from page 1 RAMIFICATIONS RAMIFICATIONS SPRING 2014 VOLUME 20 n NO. 2 PRESIDENT Peter A. Zedler, MD VICE PRESIDENT Harry D. Bear, MD, PhD TREASURER Ritsu Kuno, MD S E C R E TA R Y Sidney R. Jones III, MD EXECUTIVE DIRECTOR Deborah Love EDITOR Isaac L. Wornom III, MD C O M M U N I C AT I O N S A N D MARKETING DIRECTOR Chip Jones cjones@ramdocs.org (804) 622-8136 ADVERTISING DIRECTOR Lara Knowles lknowles@ramdocs.org (804) 643-6631 ART DIRECTOR Jeanne Minnix Graphic Design, Inc. minnix1@verizon.net (804) 405-6433 RAM MISSION The Richmond Academy of Medicine strives to be the patient’s advocate, the physician’s ally, and the community’s partner. Published quarterly by the Richmond Academy of Medicine 2201 West Broad Street, Suite 205 Richmond, Virginia 23220 (804) 643-6631 Fax (804) 788-9987 Non-member subscriptions are available for $20/year. The opinions expressed in this publications are personal and do not constitute RAM policy. Letters to the editor and editorial contributions are encouraged, subject to editorial review. Write or email Communications and Marketing Director Chip Jones at cjones@ramdocs.org. To become a member of The Richmond Academy of Medicine, Inc., visit www.ramdocs.org and join today. For membership questions, please contact Kate Gabriel at kgabriel@ramdocs.org or (804) 643-6631. ON THE WEB www.ramdocs.org © Richmond Academy of Medicine health reform. The future of health care will result in changing relationships. Will the rise of mega-groups, hospital ACOs or physician associations be worth the effort? Will they provide better care or will they serve only to further divide the medical community? Will all the new rules and regulations make us better, or force some to leave the profession? While this may seem like the neverending winter of discontent, I think there is a reason for encouragement. I am speaking about two items of good news! Things that all members of the Academy, as physicians and others involved in caring for patients, can feel good about. Last year, the Board of Trustees of the Academy approved dedication of time and treasure to develop a program of advance life care planning for the Richmond community. Earlier this year, all three Richmond health systems—Bon Secours Richmond, HCA Virginia and the VCU Health System—joined our effort. This program, long overdue, will help patients and their families understand the choices of end of life care planning and reassure patients that both family and healthcare providers will respect their wishes. Whether we are the patient or the doctor, I am confident that this is a program worthy of our support and of which we can be proud. In early March, the VCU Health System Authority Board voiced its support for discussions with organizations, including Bon Secours and the Pediatricians Associated to Care for Kids (PACKids), for the development of a free-standing, independently operated children’s hospital. This significant action shows willingness on the behalf of the health system to be a partner, not owner, of a tremendous community resource. VCU brings to the table recognized pediatric medical education, acknowledged research breadth and vigor, a steady supply of well-trained pediatricians, and the experience needed to offer tertiary care for children with serious or chronic conditions. The community brings to the table a broad and deep network of well-respected pediatricians, specialists and subspecialists who daily treat thousands of infants and children. These doctors understand parental preferences, and have the pediatric understanding and passion to envision what a facility focused exclusively on children can achieve. The community also brings to the table strong, determined and willing philanthropic support that is essential for the success of this enterprise. The VCU Medical Center’s support for an independent governing board for a new children’s hospital moved this vision one step closer to reality. We have the opportunity to help promote this endeavor by encouraging thoughtful collaboration by so many talented individuals. Both VCU and the community pediatricians deserve our support and encouragement for the actions each has taken for the sake of children’s health. As Gandhi put it, “You must be part of the change you wish to see in the world.” Perhaps the single most important element of our support begins when we are open to laying down old perspectives, embracing new ideas, and holding clear and present the vision of a better Richmond for all children. I do not know how our state’s or our nation’s attempt at healthcare reform will turn out. Nevertheless, I do know we have two opportunities to improve how health care is delivered in our community—the advance care initiative and the children’s hospital initiative. We need to come together to recognize, support and celebrate those efforts that make care better for all. R Dr. Bob Bennett: Electrifying Access Now BY CHIP JONES Dr. Robert M. Bennett is widely known for helping start the Goochland Free Clinic in 1999. But what’s less well-known is his behind-thescenes role in helping to develop an electronic medical referral system for the uninsured population of the greater Richmond area. More than a decade later, Dr. Bennett’s early work with a group of engineering students is much appreciated by the Academy’s charity care program, Access Now. Known as a “free clinic without walls,” more than 900 specialists from RAM, along with mid-level providers, provide uninsured patients with access to care in nearly 40 specialties. Access Now also is supported by Bon Secours Virginia, HCA Virginia and a number of generous grants from area foundations, including the Virginia Health Care Foundation, Jenkins Foundation and Richmond Robert M. Bennett, MD Memorial Health Foundation. Bennett’s invaluable work on electronic medical records for the uninsured began 10 years ago up the road in Charlottesville, where he was mentoring a group of senior engineering students at the University of Virginia. Earlier, in 1998, Bennett had taken an extended sabbatical as a cardiologist in Richmond. At the time, he recalls, “I wanted to put my two loves together—engineering and medicine.” “One of my professors used to dock me a letter grade because he knew I was going to medical school,” Bennett ruefully recalled. So it was that after retiring from private practice, he earned a master’s degree in systems engineering at UVa. in 2002. After he began teaching there, he recognized the untapped potential of taking systems engineering concepts and using them to improve health care delivery. “I was practicing then the same way as when I graduated from medical school in 1972…Your processes were still pen and paper—the same way it was in 1950.” Prescriptions were written on pads, records were kept in folders and referrals were sent by fax. So when a fellow UVa. professor challenged Bennett to design a new “Bennett,” continued on page 3 w w w.ramdocs.org 3 “Forward,” continued from page 1 facts to eventually be regurgitated on tests. This has been replaced by team learning, early exposure to patients and an emphasis on interdisciplinary care. For most of us practicing medicine here in Central Virginia, I suspect those dark lecture halls do not hold fond memories. I for one could not wait to get out of them and into my third year of medical school when I would actually get to see patients. I don’t remember much about the Krebs cycle but I remember with clarity the occasional “clinical correlation” during my first year of med school at UVa. when a real patient would actually appear in the lecture hall with his/her doctor. I can tell you all the details about the urologist, Darracott Vaughan, and the patient with renal cell carcinoma he brought in to talk to us about the illness and its treatment and how it impacted life and family and what was done to fight the disease. If the new changes are bringing more of this type of experience, I am sure the students are happier, and I would guess the anatomy and physiology facts they learn are applied to clinical situations earlier. When I started to see patients during my third year of med school I did not really think the dark lecture halls had prepared me very well for what was expected of me. I was really uncomfortable at first on the ward and remember being very unsure of myself. I did, however, have lots of knowledge of anatomy and physiology and various diseases, and over my third year of medical school the clinical skills that would serve me well for the rest of my career slowly began to develop. These skills developed by watching good doctors work and emulating them and continuing to study and think about the patients I saw and their illnesses using the facts learned the first two years. My sense is that one of the goals of the new curriculum is to develop those skills sooner. When I started to see patients during my third year of med school I did not really think the dark lecture halls had prepared me very well for what was expected of me. For me personally, however, it was in surgical residency that my growth and development as a physician took off. Part of that was the immense amount of time I was required to be at the hospital then; like many in my generation I pretty much lived there during residency. More than that though, it was the first time I felt true responsibility for what was happening to my patients. With responsibility came emotional involvement and caring. With caring came the intense learning that imprints your brain with things you never forget. These experiences emphasize what the great Dr. Francis Peabody said in his famous lecture at Harvard Medical School in 1925, “For the secret of the care of the patient is in caring for the patient.” In addition to the changes in medical school, one of the biggest changes in the past 10 years has been the installation of an 80-hour workweek for residents — a far cry from the 100-hour-plus workweeks many of us survived. This change was done primarily in the name of patient safety so exhausted doctors who could potentially make more mistakes would not be caring for patients when they were tired. One of the potential problems with this change in graduate medical education, which is undoubtedly here to stay, is that residents will not have the same opportunity as those of us from the past did to see patients all the way through the acute stage of their illness because they have to go home. This may slow their acceptance of responsibility which is the key to the most intense learning. “Bennett,” continued from page 2 course that would apply information technology to medical records, the proverbial light bulb went off. Several years before the creation of Access Now by the Richmond Academy of Medicine in 2007, Bennett and his team approached the RAM board with a project proposal “to design an electronic medical referral system for the indigent population in Richmond, Virginia, which will facilitate specialist health care for the uninsured and underinsured,” according to a paper written by the UVa. team. The project was enthusiastically backed by RAM’s board of trustees, and RAM put his team in touch with area free clinics, including Cross- Over Healthcare Ministry. They also received funding from HCA Virginia and Bon Secours Richmond to conduct the in-depth analysis of what were then 14 area safety net clinics. Today, Access Now works with 22 free clinics with an electronic database that fulfills Bennett’s vision of a decade ago. “I found it very gratifying to see this vision turned into a reality.” R Chip Jones is RAM’s communications and marketing director. Finally, I think the new emphasis on interdisciplinary team care in medical school is long overdue and will yield great dividends in the future. I am writing this while at the annual meeting of the American Cleft Palate — Craniofacial Association. ACPA, which is 71 years old this year, was founded on the principle that children with cleft lip and palate should be cared for by a team of surgical, speech and dental specialists who talk to each other. This organization was ahead of its time. For many diseases we treat, such as cancer, heart disease, debilitating neurologic conditions and cardiovascular disease, the same principles apply. Often teams of various doctors, nurses, social workers and other health care personnel who talk to each other are rendering care together for the good of the patient. RAM Ad 4.875 x 7.75 1/6/14 11:36 AM The sooner new medical students learn to function in a collaborative way, the better for all of us. It will be very exciting going forward to see how these changes in medical education impact the finished product. I for one am hopeful the physicians of tomorrow will be bright, collaborative, responsible, caring doctors who spend time talking to their patients and rendering excellent care. R Dr. Wornom practices at Richmond Plastic Surgeons and is a past president of RAM. He can be reached at Wornom@ richmondplasticsurgeons.com. Page 1 We operate on the philosophy that your website is the central hub of your marketing efforts — using other media to drive traffic to your site. We improve your online presence and ROI by offering: • • • • Branding & Logo Design SEO & Online Advertising Responsive Web Design Reputation Management • • • • Social Media Strategy Video & Blog Posts Results Tracking Referral Marketing Call 804.464.1230 for your complimentary consultation Impression-Marketing.com 4 SPRING 2014 The McGlothlin Medical Education Center connects to VCU’s Main Hospital. A fresh framework: VCU has a new curriculum that fits its ultramodern medical education building BY LISA CRUTCHFIELD 25,000 square feet Amount of dedicated space for human simulation training on two floors of the new center. “It is easier to move a cemetery than to change a curriculum,” Woodrow Wilson observed while serving as president of Princeton University. It’s definitely not easy, but sometimes it’s necessary, and so Virginia Commonwealth University’s School of Medicine introduced its most significant curriculum change in more than 30 years this past fall. The change is aimed at getting medical students into clinical areas earlier, to work as part of teams and to be ready to face the challenges of Jerome F. Strauss III, MD, Ph.D. 21st-century medicine. It’s a fairly radical change from the old curriculum, which relied on largegroup lectures the first two years and lots of memorization. That model was more than 100 years old, reflecting recommendations in a 1910 report by Abraham Flexner, an American educator who never attended medical school but nevertheless was tapped by the Carnegie Foundation to study medical education. Today, educators believe that developing problem-solving skills, teamwork and early exposure to clinical situations better prepare future doctors for residency and ultimately practice. “It’s about creating an active curriculum,” notes Jerome F. Strauss III, MD, PhD., dean of the VCU School of Medicine. It’s also about maintaining accreditation, and VCU— faced with pending accreditation requirements—decided to act. The school opted to go above and beyond minimum requirements, however, seeking to develop the most compre- Isaac K. Wood, MD hensive medical education possible. Tasked with leading the curriculum change was Isaac K. Wood, MD, senior associate dean for Medical Education and Student Affairs. Wood scoured the country looking at curricula. “We could not find anything that we felt consistently fit our needs. So we had to come up with something new.” VCU’s new curriculum—studentcentered, clinically relevant and competency-based—was developed with the input of more than 200 w w w.ramdocs.org faculty members and students. And— an added bonus—its debut coincided with the opening of a state-of-the-art medical education building, designed especially to enhance the curriculum. The new curriculum came about from a “backwards design,” said Susan DiGiovanni, MD, assistant dean for Medical Education, who supervises first-and second-year students. “We started out by thinking about what we want our graduates to look like when they walk out the door. “We listed a lot of knowledge, skills and attitudes,” she said. “A lot of this has to do with professionalism and communication and empathy and respect and things that are as important as just knowing which medication to use. “And from there, we designed our curriculum.” It was a laborious process, said Wood. “We had to sit down and dissect every old course and every lesson and every topic and figure out where in the new curriculum they fit together. “Our goal was to graduate students who were much more advanced than their peers from other medical schools when they started their internship.” The traditional 2+2 curriculum Michael Ryan, MD Memories of Med School Susan DiGiovanni, MD (two years of preclinical followed by two years of clinical) changed to something more akin to a 1.5+2.5 model. The first year remains what most physicians remember: biochemistry, anatomy, histology, etc., and now the second year is taught by organ system, first teaching the normal and then the abnormal. As part of this new integrated curriculum, students can begin working in the hospital during the second year. At the core is the Practice of Clinical Medicine (PCM) course, designed to integrate basic principles into clinical scenarios. M1 students don’t spend all their time in lecture halls; instead, they’re thrust into situations requiring hands-on practice. “We had a boot camp the first week,” said DiGiovanni. “Students saw a standardized patient and were making a diagnosis in their first week of medical school.” During the school year, students alternate between small groups and standardized patient scenarios. “Students might learn the normal anatomy of the back and shoulders one day and then the next, orthopedic surgeons might be showing them how to treat a sprain,” said DiGiovanni. “Framework,” continued on page 6 Virginia Commonwealth University’s School of Medicine introduced its most significant curriculum change in more than 30 years this past fall. The new curriculum stresses the importance of working in teams, which is aided by large, u-shaped tables. L. RANDOLPH CHISHOLM, MD Midlothian Family Practice I graduated from Eastern Virginia Medical School in 1977 where a new school emphasis was placed on the psychological aspects of medicine. Students were placed in patient care situations early in our school year learning how to talk with patients even though we did not have any idea what we were doing. The school wanted us to learn how to listen and interact. Classes were small, consisting of 35 students. 1970s JOHN F. BUTTERWORTH IV, MD Department of Anesthesiology VCU School of Medicine I attended MCV between 1975-1979. We spent most of the first two years seated in two classrooms in Sanger Hall. It’s a wonder that we did not develop decubitus ulcers. AARON S. ROSENBERG, DO Chief Medical Officer Virginia Medicaid/Medicare Program Senior Medical Director National Medicare When I attended medical school in the late 1990s, the initial two years were primarily lecture-based learning. The entire class of over 100 students attended the same lectures. The lectures were primarily driven by Microsoft PowerPoint slides. 1990s JULIE KERR, MD Commonwealth Ear Nose and Throat Specialists I missed one lecture in the first two years. It was helpful to hear what the professors focused on, and courses ranged from biochemistry to anatomy to military medical history. I then completed clinical training for medical school in the next two years at the Uniformed Services University. I most recall lots of note taking, putting together power point presentations that I saved on those old square hard discs for computers, and quite a few of my professors/proctors. This was mixed in with my Army training as a physician with field training exercises that included care of simulated battle injuries in simulated combat zones, and summer experiences with 18D (Special Forces Medics) and Apache Pilots. USU prepped us to handle extreme circumstances for patient care. I’d go back and do it again in a heartbeat. 2000s SARAH G. WINKS, MD Third-Year Resident, VCU Medical Center, Department of Radiology For the class of 2010, traditional lectures were supplemented with small group experiences, including an early introduction to clinical medicine through the Foundations of Clinical Medicine course. 2010s 5 6 SPRING 2014 “Framework,” continued from page 5 The McGlothlin Medical Education Center was designed to complement VCU’s new curriculum. “Studies have shown that students can better retain information this way.” The lessons of the first two years of the old model now are concentrated into 18 months, as the new curriculum eliminated many redundancies. “Not much has changed in what they’re learning,” said Michael Ryan, MD, assistant dean for Clinical Medical Education, who oversees third-and fourth-year students. “What’s changed is how they’re learning it. “Nowadays, doctors are part of interdisciplinary teams, and a big part of the new focus is learning how to communicate across the disciplines,” he said. That interdisciplinary approach is one of the things that sets VCU apart, said Wood. Another is the focus on patient safety, such an important consideration that VCU recently hired Gene N. Peterson, MD, Ph.D., as associate dean for patient safety and quality care in the School of Medicine and chief safety and quality officer for the VCU Health System. It’s a dual role that incorporates the realms of clinical work, academics and research, reflecting medicine’s increased awareness and focus on safety. Another feature of the curriculum is the work students undertake in the 25,000-square-foot Center for Human Simulation and Patient Safety, which features high-tech mannequins to simulate procedures from childbirth to colonoscopy, as well as live standardized “patients,” often drawn from VCU’s Department of Theatre. Small groups of students interview a standardized patient, work through the case using specialized computer programs and “order” physical examinations and laboratory tests. Those exams and tests are measured in time and money, which students must justify. From that, they’re expected to make a diagnosis. “They’re getting feedback in practical material from the moment they get here,” said Wood. The curriculum change reflects changes in how today’s physicians are treating patients, said Ryan. “Naturally, there have been changes in medicine in the past 100 years. When the [old] model was constructed, most people were dying of acute lifethreatening infectious diseases such as pneumonia or tuberculosis, and so on. It’s shifted, and now people are dying of chronic diseases such as diabetes and hypertension. So the framework of training students had to shift.” In addition, some specialties, such as radiology, anesthesiology and emergency medicine, were underrepresented in the traditional model. “Every student might not need to know how to read an X-ray or CAT scan,” said Ryan. “But they need to know when to order it, the pros and cons, and the indications.” At the same time Wood and other faculty members were developing the Today, educators believe that developing problemsolving skills, teamwork and early exposure to clinical situations better prepare future doctors for residency and ultimately practice. An end to “silos” The collaborative nature of 21st century medicine marks a shift away from the “silos” that have often separated medical students from peers in related health professions. The Center for Human Simulation and Patient Safety offers students a chance to learn from hightech mannequins. w w w.ramdocs.org new curriculum, the $158.6 million James W. and Frances G. McGlothlin Medical Education Center was going up on campus between Main and West hospitals. The curriculum planning committee was able to integrate components of the new courses into the physical space of the 12-story, 200,000-square-foot facility. School of Medicine technology experts created a computer system to complement the new curriculum and even some of the desks were designed to foster the team approach to learning. Early reaction to this year’s crop of M1 students has many faculty members convinced of the strength of the new curriculum, said DiGiovanni. “The faculty has commented on how mature the students’ notes are.” Schools that have had similar curriculums in place for several years, such as Case Western Reserve, have published data showing that board scores have risen and students have reported being much better prepared for residencies than their cohorts, she said. VCU’s curriculum, Wood believes, is unique in the nation, going above and beyond all licensure and accreditation standards. “Framework,” continued on page 8 McGlothlin MEC honored Designed by I.M. Pei’s architectural firm, the James W. and Frances G. McGlothlin Medical Education Center was honored last year by an educational planning & design organization, American School & University, in the category of specialized facilities. A simulated patient (middle) takes questions from students trying to diagnosis her illness. Bright and open spaces invite students to take time out to chat between classes. How Comforting To Know That You Are Not At Risk Prostate Cancer: 2nd Leading Cause Of Cancer Death In Men Our MRI Ultrasound fusion technology can differentiate between aggressive and non-aggressive tumors often without biopsy. To know gives you and your patient peace of mind. Your Partner in Men’s Urological Health. For more information, please call us at 804-288-0339 or visit www.uro.com. R i ch m o n d • me ch a n i cs v i l l e • m id lot h ia n • ta p pa h a n n o c k • p R in c e G e o R Ge • south hill • empoRia 7 8 SPRING 2014 BSNI-165 Spring Ramifications Ad 4.85x14.625_FIN.pdf 1 4/10/14 3:44 PM “Framework,” continued from page 7 good help... “In building the new curriculum, we envisioned medical education as a continuum from undergraduate to postgraduate,” said Strauss. “In building course and curriculum objectives, we paid a lot of attention to residency curricular programs. So we were in fact harmonizing the graduate medical education experience to what these students are moving on to when they start residencies.” Wood hopes that students won’t be the only ones benefiting from the facilities and program; he thinks area physicians can play a role in their own continuing education, whether it’s practicing new techniques in VCU’s simulation center, talking to students about real-world experiences or even being a standardized patient themselves. When considering applicants for the medical school, VCU admissions staff are looking for learners who can embrace the new philosophy, said Strauss. “We have to select people who are going to be successful with this new learning paradigm. Students are smart. They understand that they have different learning styles. But we need to be sure the people who come here are not the passive learners. They have to be ready to step up.” VCU has a wealth of candidates to choose from, as applications have nearly doubled since Strauss assumed his role nine years ago. In addition to being open to modern learning styles, Strauss is looking for another quality. “We’re looking at our applicant pool for leadership potential. There are huge changes in [health care] policy and a need to move medicine in a way so it’s more cost-effective and accessible. That’s going to require people stepping up to the plate and being proactive. “We’re looking for people who will improve the health of our patients and improve the health of our nation.” School of Medicine faculty members are pretty sure students will have the best education to go out and do that. “I’ve been saying that if I didn’t have to pay the tuition, I’d love to go back to medical school,” said DiGiovanni. R Lisa Crutchfield is a Richmond-based freelance writer. for healing the mind and body We’re the brain trust for neurological disorders. The Bon Secours Neuroscience Institute has some of the country’s most brilliant minds focused on complex, highly integrated care for patients with brain and spine disorders. 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Zacharias, Jr., MD, FACC Bell Creek Medical Park ~ Boulders VI ~ Forest Medical Plaza Harbourside* ~ Waterside* ~ InteCardia ~ St. Mary’s ~ Tappahannock BON SECOURS NEUROSCIENCE INSTITUTE *New Locations (804) 288-4827 • www.vacardio.com w w w.ramdocs.org 9 A time to be cherished B Y S H I K H A G U P TA 98 % of the 186 VCU School of Medicine students participating in the 2014 Match Day found residency positions. Second-year medical student Shikha Gupta (right) with fellow M2 Mark Hylton. They are student trustees on the RAM board. B y nature, human beings are storytellers. The sharing of stories and experiences has long-served as the backbone of knowledge and information transmission, and despite the advent of dramatic technological changes, the oral passage of advice and history from teacher to student remains a constant. As one of a very small (but growing) cohort of medical student members of the Richmond Academy of Medicine, I am privileged to be ters. One motif, however, weaves a ubiquitous thread through all of these physician-student interactions: Medical school is a unique, once-in-a-lifetime opportunity for self-discovery, personal and academic growth, and exploration of the capacity and limitations of the relationship between medicine and the human experience. It is, despite its great challenges and seemingly endless demands, a time to be cherished. The four years spent within the It is a well-kept secret that medical school is, at various times, awe-inspiring, transformative, and (believe it or not) fun. one of two student trustees on the Academy’s board. I’m no stranger to being on the receiving end of advice, nostalgia, and stories from practicing and retired physicians. These exchanges range from cautionary tales of the perceived rising opportunity cost of practicing medicine in the wake of a rapidly changing healthcare climate to starry-eyed recollections of first surgical experiences and notable patient encoun- walls, both real and imaginary, of medical school offer an incubatory time period for student doctors to bridge the gap between our former, non-medical lives and our future lives as capital P Physicians. To some extent, medical students are insulated from the “real world,” which gives us the opportunity to devote the time and energy necessary to excel academically in a competitive medical school, but renders us mostly useless in conversations about current events, pop culture, and general knowledge outside the field of medicine. (Medical students, on the whole, are not great candidates for trivia teams.) As has been the tradition for centuries, the art and science of undergraduate medical education revolves largely around consuming, digesting, and regurgitating vast amounts of information in small periods of time. Despite being a great champion of tradition, however, the VCU School of Medicine is challenging the adequacy of the status quo of traditional undergraduate medical education on nearly every front. The current first year members of the Class of 2017 are in the thick of the inaugural year of a brand-new medical curriculum that condenses the typical four preclinical semesters into three, providing earlier, longer exposure to clinical clerkships for MCV students. Dr. Chris Woleben, associate dean for Student Affairs and MCV alumnus, acknowledges that the implementation of the new curriculum has had its share of growing pains, but points out that “VCU is leading the pack in ingenuity and innovation in undergraduate medical education. We are creating an educational system that lends itself to a longitudinal, integra“Cherished,” continued on page 10 10 S P R I N G 2 0 1 4 58 The number of VCU medical students matched into primary care fields, including Internal Medicine (31), Pediatrics (14) and Family Medicine (13). “Cherished,” continued from page 9 tive, technology-driven understanding of medicine that will provide our students with a distinct advantage as practicing physicians.” To complement the new curriculum, the architecturally inventive and academically advanced McGlothlin Medical Education Center (MMEC), the new (and vastly improved) home of the medical school, opened its doors in March 2013. The 12-story, 200,000-square-foot building boasts four floors of “Learning Neighborhoods” designed to facilitate the transition from a primarily lecture-based curriculum to an active, team-based learning model structured by clinical cases. The state-of-the-art LEED-certified building also houses the two-story Center for Human Simulation and Patient Safety, which provides students, residents, and faculty alike with unparalleled access to realistic clinical simulations, patient mannequins, and standardized patient encounters. As a member of the last class of MCV students being educated in the style of the “traditional” curriculum, I have to admit that I approached these changes with a distinct sense of trepidation. The administration wanted us to interact with fellow students, read textbooks instead of pre-prepared outlines, and (horror of horrors) actually show up to class. The 75 percent of my class comprising the pajama-clad cohort of “home studiers” shook its fist and voiced its vehement disapproval of any curriculum that required leaving home study spaces (read: beds). We were dubious about listening to faculty members address us face-to-face in real time rather than listening to lecture recordings at double speed later. Shake our fists as we might, it quickly became clear that the curriculum was changing with or without us, so our only option was to go along for the ride. Though it was a distinctly bumpy ride at times, it was incredibly refreshing to leave the confines of the lecture hall to tackle clinical cases in teams of my peers. The opportunity to directly apply my hard-earned medical knowledge to clinical scenarios in a group setting tested my capacity for creative thinking, peer teaching, and, of course, rapid-fire Googling. I walked away from “new curriculum” courses with not only a deeper, more thorough understanding of the material, but with a distinct sense of accomplishment at the ownership I was (politely) forced to take over my own education. The marriage of the new medical school building and curriculum is seamless, and the thousands of hours of strategy sessions poured into its development are apparent in every detail, from the inclusion of social spaces on each floor to the selection of lecture hall chairs that lend themselves to hours of comfortable studying to the whiteboard walls throughout the building. To me, the most notable feature of the rapidly evolving climate of change and development that is almost palpable in its intensity on the MCV campus is the willingness and desire of the faculty and administration to incorporate the student perspective into the decision-making process. All students are encouraged to take advantage of our deans’ open-door policies to make suggestions and voice concerns, and elected student representatives serve as a streamlined conduit for information exchange between the student body and the administration. Kunal Kapoor, president of the Class of 2017, says, “What strikes me the most is that the administrators are not only very down-to-earth, but also express a genuine interest in making sure we succeed.” On a personal note, I have spent the past year transforming MCV into the closest approximation of w w w.ramdocs.org Hogwarts (the fictional wizardry school in the Harry Potter book series) that I can. The student body is divided into four societies that competed to earn points for their houses all year in a tournament composed of a series of community service, academic, athletic, and spirit events, culminating in the inaugural Strauss Cup Society Field Day, named for Dr. Jerome Strauss III, who began his tenure as dean of the medical school in 2005. The event received unprecedented support from the entire school, and it functioned as an opportunity for students, faculty, administrators and their families to come together for a day of camaraderie, school spirit, friendly competition, and the opportunity to see some of our favorite professors and student leaders in the dunk tank. It is a well-kept secret that medical school is, at various times, awe-inspiring, transformative, and (believe it or not) fun. My motivation for devoting the time and energy required to organize these events is two-fold. First, MCV is on the cusp of becoming one of the premier medical education institutions in the nation, and it is time to forge a series of new traditions at this school that represent the diversity of backgrounds, interests, and personalities of our student body. The development of the societies and the Strauss Cup Tournament is a tradition that is equalizing and accessible to all members of the MCV family. Second, when I look back on my time as a medical student 10 years from now, I expect that I will have forgotten the names of the enzymes in the Krebs cycle, and the memories of the stress of studying for exams will have faded with time, but I hope to look fondly back on the time I spent becoming the person I will be as a practicing physician. When I eventually transition from the role of student and recipient of knowledge to that of teacher and storyteller, I will tell future aspiring physicians about the years I spent at MCV with pride, both in the quality of the education I received and in the role my peers and I played in helping to shape this institution into what it will one day be. I feel privileged to have the opportunity to learn the tools of my future trade here, and I make a concerted effort each day to cherish this uninterrupted time for personal growth and the development of the collection of skills, experiences, and advice from which I will draw and pass along to my own students as a practicing physician. Even as the field of medicine faces a challengingly uncertain path in the years to come, the future for MCV students is bright and we will meet the challenges ahead armed with the knowledge that we received an excellent, well-rounded undergraduate medical education. R 11 VCU’s medical students had good success matching into other specialties, including Anesthesiology (21), Obstetrics and Gynecology (15), Emergency Medicine (14), General Surgery (10), Diagnostic Radiology (8) and Orthopedic Surgery (8). Shikha Gupta is in her second year at VCU Medical School. She can be reached at guptas9@mymail.vcu.edu. We’re In Your Neighborhood The health care services and programs of VCU Medical Center are now closer to your patients and you at the following convenient outpatient locations: VCU MCV Physicians at Mayland Court 3470 Mayland Court Henrico, Virginia 23233 (804) 527-4540 Commonwealth Neuro Specialists 501 Lombardy Street South Hill, Virginia 23970 (434) 447-9033 VCU MCV Physicians at Temple Avenue Puddledock Medical Center 2035 Waterside Road, Suite 100 Prince George, Virginia 23875 (804) 957-6287 Internal Medicine and Pediatric Associates Chesterfield Meadows Shopping Center 6433 Centralia Road Chesterfield, Virginia 23832 (804) 425-3627 VCU MCV Physicians in Williamsburg 1162 Professional Drive Williamsburg, Virginia 23185 (757) 220-1246 South Hill Internal Medicine and Critical Care 412 Durant Street South Hill, Virginia 23970 (434) 447-2898 mcvphysicians.vcu.edu 140103_Ramifications.indd 1 1/6/14 4:27 PM 12 S P R I N G 2 0 1 4 Ready to serve. Dr. Cliff Deal (first row, 2nd from left) with members of the 945th Forward Surgical Team at FOB Apache’s trauma center in a remote part of eastern Afghanistan. Under the gun: a combat surgeon in Afghanistan BY CHIP JONES Editor’s note: This is the first of a series of articles about Academy members’ military service. Dr. Deal with Kim Accardi, MD, an orthopaedic surgeon from Philadelphia, in the trauma bay at FOB Apache. O n his first tour of duty in 1989, Cliff Deal had no time to think before leaving for his first combat deployment. As part of the U.S. Army’s 82nd Airborne Division heading into Iraq during Operation Desert Storm, Deal said, “We were the alert battalion for the entire United States. They called on a Sunday night, and I didn’t come back to the U.S. for eight months.” With his Washington & Lee roommate also answering the call to battle, they ran out of the house in Fayetteville, N.C., where they were stationed at the time. “You could see the trail of our various clothing items. … You put on your uniform and ran out the door.” He was a freshly-minted Army lieutenant at the time. Today, Dr. Clifford L. Deal III is a surgeon at Richmond Surgical and a board member of RAM. In a recent interview, he shared his experiences from 2013 during a four-month-long deployment as a combat surgeon in Afghanistan. As he operated in a forward operating base in a remote part of eastern Afghanistan, he survived a firefight with a rogue Afghan soldier that took place dangerously close to his operating room; he was later awarded a Combat Action Badge. Deal was in the thick of a complex, often troubled military action, which led to severe precautions in his OR. After a number of attacks by Afghan soldiers on American forces, whenever American doctors operated on non-NATO personnel they were closely guarded by an American soldier with a drawn M16 automatic rifle. Deal’s surgical team also had to use metal-detecting wands on every patient to ensure no bombs or weapons were sneaked into the OR. Soldiers from Taliban units were blindfolded as they were taken off helicopters and carried on stretchers. “It’s not your normal medicine,” Deal observed. w w w.ramdocs.org He was well-prepared to deal with the “fog of war” from his early experiences during Desert Storm. Back in 1989, after a long flight to Saudi Arabia, he and fellow soldiers were amped up as they landed at a military base, dressed in full combat gear. When the plane dropped its ramp and the soldiers disembarked, “We were pointing our weapons out of the back of the plane, and there’s an Air Force guy with a Walkman on who says, ‘Yo! What’s up?’” His part of the 82nd Airborne was attached to a French light armor division and in this joint military operation to drive Saddam Hussein out of Kuwait, the joint forces attacked Iraq’s western flank. As they encountered Iraqi units in this desert territory, he recalled, “It was either total destruction or total surrender. … Resistance was fairly light.” After four years of active duty service, Deal left the Army to enter the Medical College of Virginia where he studied to become a surgeon. But he remained in the U.S. Army Reserve, assigned to a combat surgical team. Based in Minnesota, the 945th typically is activated for nine months at a time—this includes medics and nurses—while doctors usually have 90-day rotations, with another month to prepare. “If you’re in private practice, you can imagine the overhead you have,” he explains. He began preparing for his latest Reserve tour duty last August. It would last through December. First, he went to Fort Benning, Ga., where he had to qualify with his Beretta 9mm pistol—which he did, just missing expert by one point. (“I practiced Steep toll of war …whenever American doctors operated on non-NATO personnel they were closely guarded by a U.S. soldier with a drawn M16 automatic rifle. before I went down there,” he noted.) Then he flew to Kuwait—arriving in 115-degree heat. He experienced a bit of déjà vu, thinking about his arrival 23 years before that in Saudi Arabia, but this time he flew commercial, and marveled at the amount of security, with bomb-sniffing dogs and other precautions. Another big difference was the nature of today’s combat surgery: During Desert Storm, with ground transportation available in Iraq and Kuwait, medical teams could operate behind the lines and injured troops could be driven to them. In Afghanistan, though, roadside bombs and the remote locations of American troops battling Taliban forces made ground travel deadly. So Deal found minimal movement on the ground and air transport more commonplace. His Afghan duty had two distinct Since the U.S. launched military operations in Afghanistan in 2001, followed by those in Iraq, U.S. service members have paid a steep price. This count was compiled Feb. 1, 2014, by the Wounded Warrior Project: 6,795 Dead 51,876 Wounded 320,000 Traumatic brain injuries 400,000 with PTSD “Surgeon” continued on page 14 TAKE A RETIREMENT TEST DRIVE THE KAY JANNEY INVESTMENT GROUP OF JANNEY MONTGOMERY SCOTT LLC The average person buys a dozen cars in their lifetime. But unlike cars, you only get one retirement, one chance to get an income plan that you will drive the rest of your life. To help people make smarter choices, Janney has developed the Retirement Test Drive—a way for you to sit in the driver’s seat of your own retirement and personally test the feel and fit of particular plans to find the best fit for you. 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Today, Kandahar is the country’s second main international airport and can handle up to 200 military aircraft. While the base’s size and scope is impressive, Deal often found himself twiddling his thumbs over a seven-week period in Kandahar. “Our mission was to be the theater reserve,” which meant his team would help with any surgical work that couldn’t be done by the Navy medical staff on the base. With 20 people on his forward surgical team—four surgeons, two certified registered nurse anesthetists (CRNAs), plus more than a dozen medics and other nurses—Deal said, “We as a team needed to be performing our mission to jell.” The second phase began nearly two months into his deployment when he took half his team into a mountainous valley in eastern Afghanistan called Qalat, which means “fortress” in Arabic. In Army parlance it was FOB (forward operating base) Apache, and serves as headquarters of the 3rd Brigade, 1st Infantry Division—also known as “The Big Red One.” “You could hear outgoing fire,” Deal recalled, “there was a howitzer about 100 meters from my tent firing at Taliban.” The enemy forces usually were operating 3 to 4 miles away in the surrounding mountains. Deal had little time to watch the artillery fire, though, since his team started operating right away. As part of the ongoing downsizing taking place with the American forces, his 10-person team replaced a Navy medical team that was three times the size of Deal’s operating unit. “In our first 48 hours there we operated almost nonstop,” typically on Afghan troops who’d been shot or severely wounded by improvised explosive devices. “Honestly, we wondered how we were going to keep up at that pace.” Operating on little or no sleep, they managed to save as many lives as possible—including those of the Taliban wounded who also were brought in. “At Apache, I had a flimsy building, but it had a modern anesthesia machine, and a modern OR table.” He was asked to compare the surgery he performed in the battlefield to his work in Richmond, particularly when he serves as a trauma surgeon at VCU. (Deal practices breast and general surgery at Henrico Doctors’ Hospital, where he serves as department chairman.) “The difference between there and here is that you are really skinny on people,” that is, “you’re alone” in combat. “It’s just me, an orthopedic surgeon and a CRNA. … At VCU I’m used to being the attending, while supervising surgical residents, so I know how to oversee care of several injuries at the same time.” At FOB Apache, “I had to do the same thing with three medics,” each of whom served as a trauma team leader. His time on call at VCU’s trauma unit has proven to be invaluable to his work as a combat surgeon. “Continuing to do that while I practice saved me while I was in Afghanistan and absolutely led to the saving of some lives, because I had that experience.” Whenever trauma occurs, the first job is to stop the bleeding. In Richmond, “most people are shot with low velocity weapons,” such as pistols, causing “a lot less damage.” In Afghanistan, the wounds come from high-velocity assault rifles, so “if you get hit in the leg it will almost take your leg off.” Typically, after stopping the bleeding, the next job is to control any contamination in the wound, and if necessary, evacuate the soldier to the next highest level of treatment, usually by helicopter back to Kandahar for U.S. troops, or to Afghan facilities for their troops. While the U.S. offers its wounded soldiers and Marines “the best prosthetics that money can buy,” it’s not the same for Afghan soldiers. For those who became paraplegics, for example, “That’s often a death sentence, because they don’t have any support.” The same principle applies to burn victims in Afghanistan versus Americans who receive treatment back in the States. Asked about the stress level of his three months of combat duty, his pulse rate jumped the most one day when he heard gunfire outside his OR: An Afghan guard was firing on U.S. troops. For the first and only time during his deployment, Deal grabbed his pistol and prepared to defend himself and his OR. He fired no shots, however, and was soon operating on one of the American soldiers who’d been shot in the incident. The soldier was mortally wounded, however. Deal grows emotional as he recalls his return to the U.S., landing in Portsmouth, N.H.. “Practically the whole town was there,” he says. Since he deployed as an individual, there was not much official fanfare on the return home, which made the New Hampshire welcome reception especially meaningful. The Pease Greeters [as in Pease International Airport] have been welcoming home troops 24/7 since the start of the desert wars. Looking back on the conflicted nature of the American military mission in Afghanistan, and the overall lack of awareness of the war today in the U.S, he said, “Going over and coming back, it’s like it doesn’t exist. There’s such a disconnect.” Nonetheless, he feels strongly that this is a war worth fighting as a means of clearing out the terrorist haven that Afghanistan had become before 9/11 when the U.S. drove alQaida’s leadership, including Osama bin Laden, into hiding. Asked whether he suffered extreme stress, he said, that unlike combat troops, “I wasn’t kicking down doors every day.” For those soldiers, “That’s a whole other order of magnitude of what I experienced. I wasn’t in immediate fear for my personal safety most of the time.” Trying to explain his thought process in the combat zone, he concluded, “It’s like you’re worried about walking in a bad neighborhood where you shouldn’t be.” Deal thanks his partners for covering for him during his deployment: Drs. George A. 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Darden Jr., M.D. Jerome Imburg, M.D. John Robert Onufer, M.D., FACC Patricia Neyland Reams, M.D. Anthony D. Sakowski Jr., M.D., FACS Stanley C. Tucker, M.D. Erica L. Wynn, M.D., M.P.H. Wendy Simons Klein, M.D. Russell Lee Brock, M.D., J.D. Joseph W. Boatwright III, M.D. Charles Frost Gould II, M.D. Barbara Thrush Lester, M.D. Joseph Moore, PA-C James A. Shield, M.D. Emily Jean Onufer Not a doNor yet? Need to reNew? Contact Patti Seitz at 377-1051, email pseitz@msv.org or visit www.msvpac.org. 16 S P R I N G 2 0 1 4 Are physicians protecting ALL of their income? B Y M A T T H E W D . B R O T H E R T O N , A I F, C L T C Matt Brotherton is president of 1752 Financial. He can reached at (804) 283-1920 or mbrotherton@1752solutions.com Do you have enough disability insurance? Most of us understand the need for long term disability coverage, but the bigger question is… Is it enough? Typically, coverage maxes out at about 60% or 70% of gross (pretax) rently covered by a Group Disability Policy, your practice will pay your disability insurance policy with pretax dollars. This means your benefit payouts will be taxed as income and you will likely receive considerably less than you had planned for. Your payouts will be reduced by a third or so (depending on your tax bracket), cutting the benefit to about 40% of your pretax salary, rather than the 60%–70% you expected. To give an example, if you are making 100K, your disability policy will likely cover about 65% of your salary, or 65K (if this isn’t the case for you, it’s time to update your disability policy!). If this is paid with pretax dollars, your benefit will drop to about 44K after taxes. So instead of 65% coverage, you are really looking at 44%, a precipitous $20,000 drop in income. That could leave the fridge It is important to complete a thorough review of ALL of your disability policies in order to make sure it is protecting all of your income. earnings. This is enough to let you plan for mortgage payments and keep the refrigerator stocked. But, if like many people, you get physician’s disability coverage as part of your benefits package at work, watch out. Nine times out of ten, if you are cur- pretty bare. The same scenario applies for any disability insurance for which you pay using pretax dollars. The other side of the coin is paying for your disability insurance with post-tax income. If the coverage is paid by you personally, you won’t be taxed on the benefits. The same holds true if you pay with after-tax dollars through payroll deduction. What to do? Once you realize you don’t have enough coverage, it’s time to review your policy. You need to perform a thorough analysis to determine your maximum potential benefit depending on your current disability policy portfolio. Let’s say you are maxed out at your highest potential benefit. If that benefit, or even a portion of that benefit is pretax, we can supplement your Group Disability Policy with individual, non-cancelable disability coverage at an affordable discounted price. There are also a number of other reasons you would benefit from a simple disability insurance policy review. Solve the problem It is important to complete a thorough review of ALL of your disability policies in order to make sure they are protecting all of your income. Individual disability insurance is powerfully associated with the medical and legal professions. Our partnership with the Medical Society of Virginia now gives us access to a wide variety of programs that can best meet your needs, including policies with monthly benefits up to $25,000. We can provide a free and quick policy review or consultation at your convenience. For more information, see www.1752Financial.com. R w w w.ramdocs.org TRANSFORMING We ARe TRANSFORMING The WAy phySIcIAN GROupS MANAGe MedIcAl MAlpRAcTIce RISk. Our revolutionary approach is seamless and cost-effective. As the nation’s largest physician-owned medical malpractice insurer and an innovator in creating solutions for organizations like yours, we have the resources and experience to meet your needs. We’re already providing medical malpractice insurance to 2,600 sophisticated medical groups across the country—supporting more than 59,000 physicians. Learn more about our flexible risk solutions for groups. cAll 866.990.3001 OR vISIT WWW.ThedOcTORS.cOM We relentlessly defend, protect, and reward the practice of good medicine. 17 18 S P R I N G 2 0 1 4 An EMR-related claim B Y D AV I D B . T R O X E L , M D 20 % of claims in which the EHR was a contributing factor resulted from incorrect information in the EHR. Source: www.psqh.com O n April 23, a 58-yearold female presented to the medical group’s Dr. A with symptoms of a urinary tract infection (UTI). In the electronic medical record (EMR)—an early EMR system considered dated by today’s standards—he documented the presence of a 2 cm left upper lobe thyroid mass and recommended a thyroid ultrasound (US). to reflect the presence of the thyroid mass. On May 8, the patient called the group, requesting the results of the thyroid US. Staff advised that the US results were pending. A note in the EMR dated May 10 stated, “Patient was seen by Dr. A, and an US on May 1 revealed a 2.3 cm left thyroid mass; a nuclear medicine scan to exclude neoplasm was recommended. EMR will have Multiple EMR-related problems contributed to this claim, which fundamentally resulted from poor physician(s)-patient communication. On May 1, the patient’s US exam demonstrated a 2.3 cm mass in the left thyroid lobe. The differential diagnosis included a neoplasm, and a radioactive iodine uptake (RAIU) test was recommended. The US report was not available until May 10. On May 5, the patient saw Dr. A for follow-up of her UTI. The US report was not yet available, so the EMR included no reference to the US study. His physical exam note stated, “The neck/thyroid is supple, without adenopathy or enlarged thyroid.” It was later assumed that this note was an EMR default setting for the history and physical (H&P) that Dr. A did not notice and then override US report scanned.” The note also stated that Dr. B was the “rendering provider” (even though he was out-ofstate on this date) and confirmed that someone in the group received the US report. Despite the instruction, the US report was not scanned into the EMR. In addition, there was no EMR documentation that the patient was advised to have a RAIU—and no indication of any attempt to schedule one. On February 22 of the following year, the patient saw the group’s Dr. B for diarrhea and recent weight loss. On examination, he noted the solitary left thyroid nodule. He ordered a TSH and free T3/T4 and stated he would consider a thyroid US if these tests were normal. The patient didn’t mention that she’d had a thyroid US 10 months earlier. Dr. B subsequently stated that when the EMR was later printed, a section titled “Diagnostics History” appeared and documented, “US exam of head and neck ordered April 23.” He said that the patient’s diagnostics history did not appear on the computer screen when he made his note on this visit because “he did not know that he had to click on a drop-down menu to view it.” Therefore, during the patient’s February 22 visit, Dr. B was unaware of the patient’s US the previous year. On March 16, the patient was seen by the group’s Dr. C to discuss her thyroid function test results (which were normal). The EMR entry noted “nontoxic uninodular goiter; etiology uncertain.” The patient mentioned the prior US study, but the May 1 US report was not in the EMR. Again, the Diagnostics History section did not appear on the screen, because Dr. C was also unaware that she had to click on a drop-down menu to see it. Dr. C ordered a thyroid US, which the patient had on March 24. The thyroid mass had increased in size from 2.3 to 4.1 cm, and the RAIU was ordered. After numerous efforts to obtain authorization for the RAIU study, it was performed on June 30 (three months after being urgently requested) and showed a “photopenic mass in the left thyroid.” The possibility of ma- w w w.ramdocs.org lignancy was raised. An US-guided thyroid biopsy was performed on August 17. The group’s EMR did not contain the pathology report, but Dr. C noted that the biopsy showed medullary carcinoma of the thyroid. On October 4, the patient underwent a total thyroidectomy, left neck dissection, and tracheotomy. Left paratracheal nodes were positive, and tumor infiltrated the recurrent laryngeal nerve. The patient had not consented to a laryngectomy, so she returned to surgery three days later for a total laryngectomy. Discussion Multiple EMR-related problems contributed to this claim, which fundamentally resulted from poor physician(s)-patient communication. Issues in this case included the following: 1.The autopopulation of data fields in the May 5 H&P, which stated, “The neck/thyroid is supple, without adenopathy or enlarged thyroid,” when the physician had documented the presence of a thyroid mass two weeks earlier. Some EMRs auto-populate fields as a default in the H&P; entering erroneous information into the EMR can create liability. 19 probably explains why the May 10 note stated that Dr. B was the rendering provider when he was out-of-state. 2.Computer-assisted documentation produces structured progress notes which often contain redundant information, making it easy to overlook significant clinical information. Communication with on-call and consulting physicians may be compromised. In this case, because Drs. B and C did not know how to view the Diagnostics History section, they were unaware of the prior US. Whether this resulted from faulty software design is unknown. Vendor contracts may attempt to shift liability for faulty 4.The group’s IT personnel later established that the May 10 note was prepared on that date by Dr. C; for unknown reasons, the note did not become part of the patient’s EMR until two years later, on September 21—the same date the medical group received notice of a suit. They further discovered that sometime after September 21, someone unlocked the May 10 note, presumably modified it, and relocked it. Thus, there is no way to determine if the current version of the note is the same as the original note created on May 10. software onto the physician. Read all contracts carefully. 3.It was later discovered that some of the group’s EMR problems involved difficulty accessing entry and progress notes from prior visits. The notes could be locked by the physician making the entry, rendering them inaccessible to subsequent physicians. However, if left unlocked, the name of the physician making the subsequent entry would be added to the unlocked prior note. This situation Doctors are responsible for information to which they have reasonable access. In this case, the May 10 US report was posted on the radiology group’s website for downloading. Had the medical group accessed it, the delay in diagnosis that resulted in this claim might have been prevented. R David B. Troxel, MD, is medical director of the Board of Governors of The Doctors Company. Evers Friedman Gandhi Goble Gonzalez Hagan Khatcheressian Lewkow Machado May McFarlane Mitchell Nalluri Qureshi Samdani Schunn Schwarz Trent Voelzke Wade Let’s outsmart cancer. If cancer becomes part of your patient’s life, you’ll want the best team to help them fight it. You’ll find that team at Virginia Cancer Institute. Our group includes three of Richmond Magazine’s 2014 “Top Docs” for Oncology. Four of our doctors were just recognized by OurHealth’s Bedside Manner Awards. And every physician here is committed to bringing the world’s latest advancements to people with cancer while helping them live as full a life as possible. Great doctors and a treatment plan that’s centered around the patient. That’s fighting smart. Call us or visit vacancer.com to learn more about the latest cancer treatments from the independent practitioners at Virginia Cancer Institute. WEST END Reynolds Crossing Parham Doctors’ Hospital SOUTHSIDE Thomas Johns Cancer Hospital St. Francis Medical Center Joseph P. Evers, MD Elke K. Friedman, MD James L. Khatcheressian, MD Joshua J. McFarlane, MD R. Brian Mitchell, MD Ghulam D. Qureshi, MD David F. Trent, PhD, MD Sharon A. Goble, MD Pablo M. Gonzalez, MD Lawrence M. Lewkow, MD James T. May III, MD, FACP Attique Samdani, MD Gisa Schunn, MD Will R. Voelzke, MD HANOVER Bell Creek Square Medical Office Park TRI-CITIES Southside Regional Medical Center John Randolph Medical Center M. Kelly Hagan, MD, FACP Maurice C. Schwarz, MD S. McDonald Wade III, MD Yogesh K. Gandhi, MD Mitchell Machado, MD James T. May III, MD, FACP Shobha R. Nalluri, MD Attique Samdani, MD 20 S P R I N G 2 0 1 4 Mingling at Membership Meetings Enjoy the summer and see you in September at the next membership meeting! Valerie Brookeman, MD and Wilson Sprenkle, MD Rebecca Woo, MD; Rodrick Love, MD; Jessica DeMay, MD; and Brenda Burgess of Virginia Women’s Center $1200 out of pocket $500 out of pocket LArGe CHAin HoSPiTAL medArVA STonY PoinT SurGerY CenTer Olivia Mansilla, MD and Andrea Gonzalez, MD “Of all the things I do for my patients, having Stony Point Surgery Center as a value option for surgery makes sense because of their lower overhead and efficient process.” – Dr. Juan astruc, retina institute of virginia Common ProCedure Same dOCtOr. Same PrOCedure. repair of cavities and Possible extractions of Decayed teeth range: $275–$1,200 ear tubes (unilateral) $781.00 ear tubes (Bilateral) $1,171.50 adenoid removal $1,171.50 tonsil & adenoid removal BIg dIfferenCe. our PriCe ear Drum repair $1,726.00 $3,037.00 Hernia of groin area repair through open incision $1,180.00 repair of crossed-eye $1,169.00 Kidney stone removal $3,037.00 See for yourself. Visit www.stonypointsc.com and explore how performing your next outpatient surgery at medarva can lower out-of-pocket expenses. the costs provided are only an estimate. Your actual costs will depend upon the surgical procedure(s) performed by your physician. Please contact us for more information. R RAMIFICATIONS Richmond, Virginia 23220 2201 West Broad Street, Suite 205 Richmond Academy of Medicine