Fall 2013 Edition - Boddie
Transcription
Fall 2013 Edition - Boddie
welcome Boddie-Noell Enterprises, Inc. | Fall 2013 Welcoming two new Hardee’s to our family! Hardee’s of Courtland, VA | Opened June 10, 2013 Hardee’s of Mullins, SC | Opened September 30, 2013 Welcome Putting our best face forward! Mike Boddie Terry Lewis What is the “face” that our guests see when they choose to eat at our Hardee’s restaurant? They see the facility itself, both the exterior and the interior. They also see the faces of our employees. On both counts, 2013 has been a year of putting our best face forward. “We will have re-modeled about 75 restaurants this year. We did about 175 in the past several years, and next year we’ll finish up about 75 more,” explains Mike Boddie, President of Restaurant Operations for BNE. The remodels include a new red roof where possible, new signage, updated landscaping and parking lots, as well as many changes on the interior of the restaurant. “ It’s an exciting time, for our customers and our employees.” This was a five year initiative. It has required a large amount of capital investment, and came on the heels of the economic recession of 2008. Terry Lewis, Vice President of Operations for BNE’s Hardee’s Division gives us some perspective. “If you think back to about 10 years ago, we had to close a few restaurants. That’s never a good thing for our customers to see. That can imply that the brand is going away, but now what they see are our restaurants being remodeled, and we’ve even added a couple of new restaurants this year. It’s an exciting time, for our customers and our employees.” The latest additions to the BNE Hardee’s group are new locations, Courtland, Virginia and Mullins, South Carolina. We continue putting our best face forward! 3 6 7 9 12 18 21 Table of Contents Highlights: 3. BNE - The Third Generation 7. Classics on the Green Now, five decades later, there is another generation of the Boddie family who have become actively involved in Boddie-Noell Enterprises. New Kent Winery hosted the 29th Annual Classics on the Green, an antique car show and wine festival. 6. The 25th Annual BSA Classic Three Hardee’s employees courageously helped pull three people out of their car that was submerged in water behind their restaurant. September of 2013 marked the twenty-fifth anniversary of the Hardee’s/ BB&T Classic, a well loved golf tournament, with a great purpose. BODDIE-NOELL ENTERPRISES, INC. 9. Hardee’s Heros 12. Rose Hill 18. Hardee’s Operations Excellence Award Hardee’s of Dorset Ave., in Virginia Beach, VA has received the 2012 Operational Excellence Award, one of only two given nationally this year to franchisees by CKE Restaurants Holding, Inc. 21. Kayaking for a Cause To support the Red Cross, BNE’s Larry Williamson kayaked 220 miles down the Intracoastal Waterway. It’s a working farm, a conference center, and a sporting clay range. It’s one of the busiest wedding venues in North Carolina. It’s the perfect place for a corporate retreat or an awards banquet. PURPOSE STATEMENT To use the resources of our company to provide opportunities for our people and to be a positive influence on people’s lives wherever and whenever we can. BNE Vision BNE Values We are a values based family business established in 1962 that believes in people RESPECT for individuals, communities, and our environment • Focused on restaurants and real estate • Operated by the best people in the industry • Meeting the ever changing needs of our customers and our communities • Enjoying every aspect of our success HONESTY at all times, regardless of circumstances and without fear of retribution TRUST in others and ourselves. We fulfill our commitments and treat mistakes as opportunities to learn and grow. EXCELLENCE in all we do, exceeding the expected and continuing to improve TEAMWORK, or enthusiastically working together to accomplish more DIVERSITY, to value each person’s unique ability to contribute. The strongest team is the one that recognizes individual talents and strengths. Boddie-Noell Enterprises - The Third Generation It’s probably safe to assume that back in 1962 when Mayo and Nick Boddie opened their first Hardee’s with their uncle Carleton Noell, the last thing on their minds was whether or not their children, let alone their grandchildren, might one day work in the family business. B NE employees know that it was not uncommon to see Nick and Mayo out in the restaurants. They traveled a lot and kept in close contact with the growing family of employees, which today is more than 12,000. The same was true when Mayo, Sr.’s three sons and Nick’s two sons-in-law began working in the business in the late 1970s. Now, five decades later, there is another generation of the Boddie family who have become actively involved in Boddie-Noell Enterprises. Bill Jr., Bunn, and Pen Boddie are the grandsons of Mayo Boddie, Sr., and the sons of Bill Boddie. We caught up with the three twentysomethings late one afternoon. As they relaxed on the porch at Rose Hill Farm and talked about their roles in the family From L: Pen Boddie, Bunn Boddie and Bill Boddie, Jr., the grandsons of Mayo Boddie, Sr. and the sons of Bill Boddie. self-imposed desire to carry on a legacy of success. Bill Boddie learning the new techniques to making Fresh Baked Buns business. It was quickly evident they assume their responsibilities with a great deal of gratitude and admiration for everyone that built Boddie-Noell from the ground up. With this admiration comes a sort of 3 | ENTERPRISER Fall 2013 “We grew up at Rose Hill, and from the time we were 12 or 13 years old we started learning the jobs on the farm,” Bill Boddie, Jr. explains. “We tagged cows, worked in the shop, mowed fields and worked in the chicken houses. When we were old enough we each started working at a Hardee’s restaurant. I worked at the Hardee’s in Sharpsburg, on the front line taking orders, and some on the backline cooking too.” He goes on to describe an event that happened one summer when he had begun working as a waiter at Texas Steakhouse, owned at that time by BNE. “I was working as a waiter, and my brother Bunn was working as a cook. About two weeks into the job, I was starting to get some confidence. I was feeling pretty good about myself. My grandfather, Mayo, Sr. comes in one day and says “You’re not sweating hard enough; you go trade places with your brother Bunn in the kitchen.” He made us switch because he wanted us to experience all the different positions. There’s no getting a comfort level with him, because once you get comfortable he switches you to something else. I know it’s helped us grow and be able to adapt to change.” Bill Boddie, Jr. is now Operations Services Manager and has been working for BNE full time for just over six years. In a careful plan to expose him to many different facets of the business, he’s done everything from getting up to bake biscuits at 4:00 a.m., work as an Assistant Manger, General Manager, Regional Training Manager, and a District Manager. Initially, as part of a sevenweek school for managers, he was required to learn the positions within a Hardee’s restaurant. Later when he began working with the Training Manager and traveling to different restaurants, he would jump on the front line and start taking orders when they walked in a restaurant. “My manager had to tell me to slow down, back up, and see what the other people were doing,” he laughs. Bill, Jr. now spends about half of his time out in the restaurants, as he is a liaison between operations teams in the restaurants, and support teams from the home office. Bunn Boddie is currently working in Human Resources as an HR Safety Generalist. Like his two brothers (and his father and uncles before that) he has held various positions so that he could begin to develop a thorough knowledge and deep appreciation about the many positions that make up a company like BNE. He has done everything from cashiering to cooking, working as an Assistant Manager, General Manager, a District Manager, and Training Manager. When asked how long he’s been working at the company, he answers jokingly. “I feel like I’ve been working at the company most of my life. I remember being about four years old and helping roll out biscuits in the cafeteria at the home office. I worked many summers at Rose Hill doing farm chores, and then when I was 16 and legally old enough to work in the restaurants, I started working at the Hardee’s in Little Washington.” Bunn realizes now because of his work as a Safety Generalist why he was not allowed to work at some positions that first summer. “I pretty much had to stay on the front line, because of my age. Back then I thought it was because they wanted to keep me away from the kitchen, the slicer, and the fry vat. Now years later, I understand it’s because there are safety regulations about that sort of thing.” was more of a challenge than I had realized. It gave me a deep appreciation for all that our people do.” Bunn also remembers the summer when his grandfather Mayo, Sr. insisted he trade places with his brother Bill at Texas Steakhouse. “He made me a server and even though I’m good around people, the whole concept of serving and carrying trays While there is plenty of opportunity to go around for all, there has never been any pressure for anyone to choose to work in the family business. In the case of the second generation, each of them took different paths that led to their current positions. Each was allowed to find their areas of interest, their strengths and their weaknesses. Today, Bill, Bunn and Pen have chosen to work in the business. One of Mayo Jr.’s daughters, Ann, works at the home office in the Payroll and Insurance department. Most, if not all of the third generation that are old enough have spent time Pen Boddie, the youngest of the three brothers worked several months at both a Hardee’s and at the Highway Diner in Rocky Mount; however Pen is more at home working in the outdoors. “I worked as a cook for a while at the Highway Diner, and well it’s just not me,” Pen jokes. “When those tickets started coming in fast, 15 or 20 at a time, I just got too stressed. I’d rather be outside!” Pen has worked closely with Larry Corbett, Manager of Rose Hill Farm in the cattle operations and currently manages the 8 chicken houses at Rose Hill Farm. “It’s about being happy,” says Pen. The three brothers have a great deal of respect for each other’s skills and work well together. Finding Your Own Path Of course there are more branches to the Boddie family tree than the three young men who are currently working full time in the business. Mayo, Sr. has 3 sons, 3 grandsons and 6 granddaughters; Nick Boddie, has two daughters, one son, 2 grandsons and 3 granddaughters. Bunn Boddie with the some of the team members at Washington #1, that provided his training. Pen Boddie at Rose Hill Farm handling the cattle operations working in the restaurants or at the home office. Many are now either in school or are pursuing career paths outside of BoddieNoell such as a chef, designer, educational trip planner, film producer, foreign exchange banker, and nurse. Bill Boddie, Sr. cautions against placing too much emphasis on his three sons who are working in the business now. His reluctance is twofold. He explains that some of the second and third generations will not choose to work within the family business and therefore the family is very cautious about bringing undue attention to one family member over another. Recognizing Strengths and Providing Opportunity: Believing in People Just as the immediate Boddie family members recognize that they each bring different strengths to the business, they also recognize that the growth and success of BNE has been possible only by relying on the strengths of many, many people. Bill Boddie Sr. sums it up nicely, “While this might be about how some of the third generation is now working in the business, and the uniqueness that brings, the real story is about how the other people in this company have made that possible. I really appreciate how all the people here at Boddie-Noell Enterprises are helping my sons learn about the business, just as they did for me when I started. The real story is our people.” v ENTERPRISER Fall 2013 | 4 Virginia Hardee’s Raise More Than $74,000 for Special Olympics Hardee’s® restaurants owned and operated by Boddie-Noell Enterprises recently raised more than $74,000 for Special Olympics Virginia. The annual When You GIVE, We All Win fundraiser invited Virginia Hardee’s customers to purchase stars for $1 or $5 in exchange for a coupon sheet. The inrestaurant fundraiser ran from Oct. 1 through Oct. 28. The funds raised this year will send more than 500 athletes to the 2014 Summer Games. Jerry Allsbrook with the Flame of Hope at the Olympic Games B NE has been partners with Special Olympics Virginia for 33 years, contributing more than $1 million to the organization over that time. BNE owns and operates close to 200 Hardee’s restaurants across Virginia. statewide programs and services, and also by providing a workplace for people with intellectual disabilities.” “We appreciate our loyal guests and restaurant teams who stepped up to support Special Olympics Virginia again this year,” said Jerry Allsbrook, Chief Marketing Officer for Boddie-Noell Enterprises and board member for Special Olympics Virginia. “It is wonderful to be able to send so many athletes to the summer games.” In addition to the When You GIVE, We All Win fundraiser, Boddie-Noell sponsored the Special Olympics Virginia Over the Edge event, a unique fundraiser in which individuals rappelled down the SunTrust Center in downtown Richmond on Oct. 17 and 18. THE FUNDS RAISED THIS YEAR WILL SEND MORE THAN 500 ATHLETES TO THE 2014 SUMMER GAMES BNE and Hardee’s also partner in Special Olympics Virginia’s Training for Life program by employing persons with intellectual disabilities, some of whom are Special Olympics athletes, and providing a welcome workplace environment that breeds success. “Many thanks to all Hardee’s employees and to their generous customers,” said Rick Jeffrey, president of Special Olympics Virginia. “For more than 30 years, BoddieNoell has been a true partner in helping us build a bigger, better community by providing much-needed funding in support of Summer Games and expansion of 5 | ENTERPRISER Fall 2013 Mark Henry, Hardee’s District Manager participating in the Over the Edge Event. The mission of Special Olympics is to provide year-round sports training and athletic competition in a variety of Olympictype sports for children and adults with intellectual disabilities. It provides them with continuing opportunities to develop physical fitness, demonstrate courage, experience joy and participate in a sharing of gifts, skills and friendship with their families, other Special Olympics athletes and the community. v 25th Annual Hardee’s/BB&T Boy Scouts of America Classic Gives New Meaning to Achieving an “Eagle” Score! ment. The Hardee’s/ BB&T Classic, as it is now called, usually draws around 200 golfers annually, many of them who return year after year. Each year the proceeds go to support the East Carolina Council of the Boy Scouts of America. To date, this tournament has raised more than $3.2 million dollars for the East Carolina Council. A ll golfers dream of finishing a hole with the score of Eagle, which is two strokes under par. It’s rare and it takes a lot of hard work, and dedication to the game. So it is with becoming an Eagle Scout. It’s the highest rank a Boy Scout can earn. Nick Boddie was always proud of his Eagle Scout status From L: Cathy Ipock, Cubmaster BSA Troop 752, and Pam Larimer (BNE) which he earned in 1944. Nick often commented how the values he learned in scouting guided him in every aspect of his life, including family and business. He remained passionate about the positive role that scouting can play in young men’s lives, until his passing in 2011. He wanted other boys to have the kind of experiences he had enjoyed in scouting, and that was the primary reason he started the BSA Classic Golf Tournament back in 1989. “Nick had some very clear ideas about the tournament from the very first year. He knew he wanted it held in the Southern Pines area so that it would attract attendees from all over the country. He knew he wanted it to be a gathering of our vendors, and he knew it should be fun,” Pam Larimer, Executive Assistant, declares. This is the 11th consecutive year that Pam has coordinated the event. She begins working on the invitational brochure in May, and gets very busy come mid-August coordinating sponsorship opportunities and registration. “I enjoy being involved because it helps a very worthy cause and it has also allowed me to get to know many of our wonderful vendors.” Tim Lane, VP of Purchasing and Product Development at BNE, and also an Eagle Scout himself, is also involved with this event. For years Tim attended the event as a vendor, when he worked for FFM. Now, as a BNE employee, and a long time advocate of the benefits of Scouting, Tim not only MCs the event, but has a hand in organizing as well. As a troop leader, and a member of the East Tim Lane (BNE), Scoutmaster BSA Troop 7 & Troop 40 Carolina Council, he sees firsthand how important the financial support from this golf tournament is to the Scouting program in Eastern North Carolina. “We’re so proud of the amount of money this tournament has raised over the years. It’s really invaluable to Scouting in this area.” The East Carolina Council reaches more than 15,000 youth, ages 6 through 20, including boys and girls. Traditional Scouting programs, and other outreach programs that include some after-school activities, provide safe environments for thousands of children to learn life skills, get career guidance and build character. The East Carolina Council covers 20 counties. Funding from the BSA Classic Golf tournament means some youth who otherwise would not be able to go to summer camp, weekend camping trips, or participate in after school activities, get to be involved. The tournament is held each year in late September in Southern Pines at Mid Pines Inn & Golf Club. Golf with good friends, for a good cause in a great place! Twenty-five years of success that’s on par with the best! v Jerry Miller (left) and Mike Taylor, both Hardee’s District Managers enjoying themselves at the BSA Classic. Mike Taylor and several other BNE employees help coordinate the Friday lunch at the tournament. Friday’s lunch is provided by Hardee’s and includes fried chicken and all the fixings. It’s a real BNE team effort! September of 2013 marked the twenty-fifth anniversary of this well loved golf tournaENTERPRISER Fall 2013 | 6 Familiar Face, New Position N ew Kent Winery continues to be a destination for special events like weddings, festivals, cooking classes and dinners. To meet this growing demand Andrea Kephart was promoted to a newly created position “Outside Sales and Special Events Coordinator.” Andrea joined our team in October of 2012 as a wine steward, and began to redevelop the winery’s outside sales program. Andrea says that her favorite part in this new role is “the people I have the privilege to work with and the wine we have made to serve! New Kent Winery is a beautiful, natural destination that is the perfect backdrop for any special occasion!” v Andrea Kephart, New Kent Winery Outside Sales & Special Events Coordinator Classics on the Green This has been an exceptionally busy Fall at Viniterra and New Kent Winery, with two large public events bringing thousands of visitors to this community. On September 15th New Kent Winery hosted the 29th annual Classics on the Green, an antique car show and wine festival. This year featured 300 classic automobiles, including a grand entry of almost 50 classic Porsches driving onto the grounds while accompanied by bagpipes, and fife and drums. THIs year featured 300 classic automobiles, including almost 50 classic porSches This was the fifth year that New Kent Winery has been the host for Classics on the Green, which is open to the public and sponsored in part by the New Kent Chamber of Commerce. Visitors had a beautiful sunny afternoon to tour the winery, and enjoy wine, food, music and art from a variety of vendors. Classics on the Green, and New Kent Winery are proud supporters of the Fisher House, located in Richmond, Virginia. This event raised more than three thousand 7 | ENTERPRISER Fall 2013 dollars to support the facility which provides lodging for military families while a veteran is receiving care at the nearby V.A. Medical Center. New Kent Winery also raises a significant amount of funding for the Patriot Foundation by donating $1 for every bottle of Patriot Wine sold. The Patriot Foundation supports the children of fallen soldiers. v Homes On Parade In late October, Viniterra featured two homes as part of the Richmond Builder’s Associations’ 62nd Annual Parade of Homes. The homes included were built by Falcone Custom Homes and Dumont Custom Homes, both signature builders who work closely with the real estate division of Viniterra. “In addition to opening two of the homes at Viniterra for the public to tour, we were also sponsors of the Parade of Homes, which is a great marketing tool for us,” explains Jimmy Forest, Viniterra Sales Manager. The Parade of Homes brought traffic into the neighborhood, increasing visibility and interest in this community located twenty miles east of Richmond, Virginia. There are four new homes currently under construction or recently finished in this community designed and managed by BNE Land and Development. After several years of sluggish sales due to economic downturns, the trend is now moving in a very positive direction. v Cooks in the Kitchen N ew Kent Winery began offering cooking classes three years ago, and they have been a very popular event, selling out most sessions with about 36 students. The classes are offered in Spring, Summer and early Fall, with local chefs demonstrating the cooking process of a three to four course meal. Afterwards the students are invited to eat what was prepared, with a pairing of wine from New Kent Winery. Starting this Fall there will be both a mid-day class and an evening class, to accommodate those who work during the day. Class sizes will be slightly smaller, allowing participants to get more one-on-one time with the guest chefs who share their expertise. v ENTERPRISER Fall 2013 | 8 Hardee’s Heros On Hershberger Road had helped pull the other two passengers out of the car and through the water. “We saw him take off, and then we followed pursuit, basically, to see if we could help,” Johns said. At the Hardee’s restaurant on Hershberger Road, business was slow on Wednesday afternoon. Heavy rains and flooding kept most customers away, and traffic was backed up as people tried to avoid driving in the high waters. About 3:30 p.m. part of nearby Ferncliff Avenue was flooded and impassable to motorists. H ardee’s customers and employees were safe and dry inside, but then a woman came running up in panic. She told employees that people were stuck in a car on Hobock Drive, which runs behind the restaurant. Hardee’s cook Timothy Price was working in the back and came to the front just to see what the commotion was about. He went outside to see what had happened. A white Chevrolet Monte Carlo was already partially submerged, the murky brown water already at the car windows. Several people stood around and watched. Witnesses said some people were even taking pictures. Most people were too scared to go near the water that hovered about 5 feet deep in some spots. But not Price. The 22-year-old father said he thought he saw a child in the passenger seat of the car, and without thinking twice, he was gone.“I just took off,” said Price. “I threw everything out of my pockets and took off.” As the road dipped, Price went from walking in 3 feet of water to fighting water that almost reached his neck. But he halfswam, half-waded until he got to the car. A young woman — witnesses guessed she was in her early 20s — was crying and in a panic in the driver’s seat. A man in his late teens or early 20s was in the back seat. An elderly woman was in the passenger seat and was so small that Price and others mistook her for a child. Nearly a foot of water was already in the car, but they were able to get the windows down. Price reached into the car’s passenger seat and told the elderly woman to put her head down before he put his arms underneath her and carried her out the window, holding her over his shoulder. “It was an adrenaline rush,” said Price. “I was just trying to help her. I was just trying to get her out.” When he turned around, he saw his shift manager, Dominique Bell, 23, headed toward the car as well as fellow employee Sarah Johns, 27. Bell was at first worried about his employees.“I was the manager on duty, so I was kind of iffy about the whole thing, but I wanted to help,” Bell said. So, without even removing his shoes, he plunged into the water. The woman clung to Price as he carried her away from the car. By the time he brought her to a dry area, Bell and Johns Johns said she tried to calm the driver, whom she said was hysterical. By this point people were cheering the Hardee’s workers on. After everyone was safe, the three of them helped to push the car out of the water. Unfortunately the car stalled and had to be towed. However, the driver and passengers came inside the restaurant and thanked the employees that came to their aid. “The guy, he shook my hand and told me thank you,” said Price. No one took the names of the people in the car. Because they were cold and soaking wet, Price, Bell and Johns took a break to change, but all of them finished their shifts. They had another watery problem to tackle. Water had seeped into the restaurant, covering the floor. About 4:30 p.m., Hardee’s had to close for two hours as the staff cleaned up. Hardee’s District Manager Gene Regan checked on the restaurant after hearing about the flooding. Employees told him about the rescue and he was overwhelmed with pride. “The obvious thing is we always want to take care of our customers,” said Regan. “To me, I think it’s a tremendous blessing to have them working for us, because what they did was way beyond taking care of our customers.” When Bell walked in to work Saturday, someone shouted, “Hey, hero!” at him, which he just shrugged off. Price said he believes in karma and he was taught to lend a helping hand growing up. He said now that he’s a father, there’s an instinct that made him dive into the water to help. Johns said they would do it again without question. “I would want somebody to come help me if I was in trouble,” she said. Story by Tiffany Holland, The Roanoke Times 9 | ENTERPRISER Fall 2013 Do you have what it takes to be a SuperStar? T he SuperStar Service initiative began earlier this year which has direct effects on our customers and our employees. “In some ways this program is just about providing what we would call ‘southern hospitality.’ It’s about making the customer feel like an honored guest in your home,” Terry Lewis states. “When I was growing up, if you pulled up to a service station there were two people who came out to help you and did everything they could in the few short minutes you were there. It was a very customer oriented time, but that is not as prominent in our culture today. Our challenge is to explain that level of service to our younger employees and help them understand how important it is,” he continues. There are several ways BNE is currently reinforcing the SuperStar Service program. About once a week, the positive comments that come in on our customer contact line are distributed to all Greenville: “Each visit we are welcomed by Cody. He is the friendliest, most enthusiastic worker we have ever met. He always has a smile and makes you feel at home. Today, it was pouring rain and he came to our table and told us when we were ready to leave he had an umbrella and would escort us to our car. We watched as he went to every car that pulled into the parking lot and he escorted each customer into Cody Harding the restaurant with his umbrella. We were shocked! He needs a pat on the back and some recognition.” Waynesboro: “You have an outstanding employee by the name of Devon. He is customer friendly, moves very fast and seems to always be busy. He is young but I feel would be good management material setting the Devon Carter example for other employees. I personally ran a business for 22 years before retiring and wish I had someone like him at the time. ” Rewarding good customer service is important our restaurants. Keeping real examples in front of our employees and rewarding good customer service is important. Here are two examples of SuperStar Service: There are also SuperStar Service Tip Sheets and posters that are provided to each restaurant that can be used in team meetings, training sessions and displayed. Emphasizing and explaining the components of customer service, such as good listening skills, anticipating customer needs, going above and beyond what is expected, are highlighted in the Tip Sheets. Terry Lewis states that with SuperStar Service one of the goals is “to see the needs of the guests before they even tell us. It might include walking a customer to their car with an umbrella in a rainstorm, holding the door open for a guest or getting them refills on their drinks. It’s going the extra mile.” Thanks for providing SuperStar Service! v Mr. G’s 80th Birthday Surprise! L awrence Carver (in Red shirt) was surprised on Monday, August 26th at Hardee’s of Roxboro honoring his 80th birthday. Mr. Carver, known by his fellow employees as “Mr. G” was surprised and humbled by the kind act. He stated that this was his best birthday ever! His friends gathered 80 one dollar bills for him (representing his age) and celebrated with cake! He has been with Hardee’s of Roxboro for 15 years. v ENTERPRISER Fall 2013 | 10 SPOTLIGHT: Hardee’s of Washington #2 First Anniversary Hardee’s of Washington #2 recently celebrated their one year anniversary. The store first opened July 23, 2012. Local law enforcement and fire department were there with various demonstrations throughout the day to help celebrate the first year! Frances Miller (far right), Sr. GM of Hardee’s of Washington #2 and some of her crew. Cruise-In The first Saturday of each month from June until October, Hardee’s of Washington #2 hosted a “Cruise In” that pulled in many local people who wanted to showcase their old-time car. The parking lot was always full of really neat cars and many spectators. Free drinks were offered to participants. Highway Diner – You can follow us online now! the menu from a customer’s standpoint. Just simple things like making sure the employees dress neatly, the lights are on in the parking lot at night, the dining room is clean and orderly,” Bill Boddie, Jr. goes on to explain. The assessment will also evaluate the menu items and sales level of each item to insure that the restaurant is offering customers what they want. T he Highway Diner is now on Facebook. Gail Sawyer, the General Manager worked closely with Bunn Boddie to set up the Facebook page. “It’s a great way to keep our customers informed about the daily menu specials, and special offerings like our Pumpkin Pie Milkshake that was offered this Fall. I try to put something on there almost every day,” Gail explains. If you go looking for us on Facebook be sure you look for our prime sign. 11 | ENTERPRISER Fall 2013 Bill Boddie, Jr. has also been focusing some of his time on the Highway Diner, helping put some procedures in place for conducting assessments. “Since we are a single unit, not part of a large number of franchises like our Hardee’s restaurants are, we don’t have some of the support and structure in place that they do,” Gail Sawyer states. “We are creating an assessment for the Highway Diner that helps them look at the facility and If you live in the Rocky Mount area, or are passing through on your travels, be sure to stop in and check us out! v Rose Hill – Where history blends with the here and now. categories. This is the second time Rose Hill Farms Sporting Clays Range has hosted this event. The money raised went to Vidant Children’s Hospital. On September 28th, the Tar River Chapter of the National Wild Turkey Federation sponsored its 11th Annual JAKES Day at the sporting clays range. “The JAKES program is dedicated to informing and involving youth in wildlife conservation and the wise stewardship of our natural resources.” This event was free for all children with many activities geared to wildlife conservation. All proceeds went to support Scout Troops that assisted with the event. Inside the manor house at Rose Hill, there’s a very talkative parrot, whose cage sits in the sunroom at the south end of the house. From where the parrot perches, one can see outside to the small lake, where a white swan floats silently across the water. In the nearby pasture are over 200 head of black angus cattle, whose murmurs get louder and louder as they make their way toward the barn at dusk. Further toward the back of the property sit 8 chicken houses, where thousands of chickens are raised. There is much to see, and hear on this elegant country estate outside of Nashville, NC. Rose Hill. It’s a working farm, a conference center, and a sporting clay range. It’s one of the busiest wedding venues in North Carolina. It’s the perfect place for a corporate retreat or an awards banquet. As the sun sets, the parrot gets quiet, as the swans, cattle and chickens settle down. Yet Rose Hill is still buzzing with activity. v Wedding Photo © Rierson Photography Children learn about wildlife conservation at the 11th Annual JAKES Day event. there will be more than 40 weddings onsite, and there are already more than that on the books for 2014. one of the busiest wedding venues in North Carolina Walter Marotta, General Manager assures us that there is absolutely no typical week, or typical day at Rose Hill. Weddings and corporate events continue to increase here, in part because of a different approach to marketing including more reliance on social media. In 2013 In August this year the sporting clays range was the site of the 18th Annual Sporting Clays Miracle Shoot, with over 600 visitors from throughout North Carolina and southern Virginia. There were competitions for adult and youth ENTERPRISER Fall 2013 | 12 Anniversaries 20 Years Shannon Brashears Hardee’s of Cumberland Cumberland, KY Ruth Hasty Hardee’s of Mount Vernon Mount Vernon, KY Lillian Frazier Marilyn Hoskins Hardee’s of Hillsville Hillsville, VA Hardee’s of Duffield Duffield, VA Lula Gilbert Sidney Hylton Hardee’s of Ridgeway Ridgeway, VA Hardee’s of Covington-Alleghany Covington, VA Mary Godsey Hardee’s of Matthews Matthews, VA Derrick Greene Hardee’s of Roanoke Rapids #1 Roanoke Rapids, NC Selinda Hamm Hardee’s of Paintsville Paintsville, KY Steve Lowe Mail/Records Retention Services Home Office Rocky Mount, NC Sherry Pressley Hardee’s of Hemingway Hemingway, SC Rogers Martin, Jr Hardee’s of Grafton US 17 Grafton, VA Hardee’s of Halifax Halifax, VA Frances Miller Mary Jamison Hardee’s of Washington #2 Washington, NC Hardee’s of Allendale Allendale, SC Elsie Moore Jessica Jennings Hardee’s of Mount Airy Mount Airy, NC Hardee’s of South Boston South Boston, VA Peggy Kaylor Hardee’s of Conover Conover, NC Katie Kirkman Hardee’s of Hillsborough Hillsborough, NC Mary Robinson Carmena Waters Region 3 District Manager Jeff Waugh Region 4 Service Technician Renee Parker Hardee’s of Norfolk Industrial Park Norfolk, VA Wendy Perdue Region 4 District Manager 25 Years Jewell Coursey Hardee’s of Raeford Rd. Fayetteville, NC 13 | ENTERPRISER Fall 2013 William Faison Hardee’s of Peters Creek Rd. Roanoke, VA Karen Fritzinger Hardee’s of Madison Heights Madison Heights, VA Inell Gregg Hardee’s of Battlefield Blvd. Chesapeake, VA Annette Hardy Hardee’s of West Point West Point, VA 25 Years, continued Stacey Johnson Hardee’s of Williston Williston, SC Bobbie Lightfoot Hardee’s of Bamberg Bamberg, SC Barbara Locklear Kathleen Maxey Hardee’s of Lumberton #3 Hardee’s of Collinsville Lumberton, NC Collinsville, VA Leslie Owens Ella Reid Ammie Robinson Hardee’s of Peters Creek Rd. Roanoke, VA Hardee’s of Belmont Belmont, NC Hardee’s of Denmark Denmark, SC Lisa Sheppard Hardee’s of Cape Charles Cape Charles, VA Cora Staten Region 2 Training & Development Mgr. Terry Webb Hardee’s of Hillsville Hillsville, VA BODDIE-NOELL ENTERPRISES, INC. Janet Shawver Hardee’s of Bluefield Bluefield, VA Maggie Wilson Hardee’s of Smithfield Smithfield, VA Thank you for all you do! ENTERPRISER Fall 2013 | 14 Anniversaries 30 Years Felecia Alston Hardee’s of Supply Supply, NC Mark Andrews Technical Services Field Engineer Ellen Carter Hardee’s of Rocky Mount, VA Vivian Hargrove Hardee’s of South Hill South Hill, VA Deborah Hewett Patsy Hunter Home Office Sr. Payroll Specialist Rocky Mount, NC Curtis Little Hardee’s of Bishopville Bishopville, SC Ed Miller Hardee’s of Seaside Ocean Isle Beach, NC Robin White Hardee’s of Battlefield Blvd. Chesapeake, VA Lucille Sisk Shelton Smith Pam Whitaker Hardee’s of Tazewell Tazewell, VA Hardee’s of Norton #2 Norton, VA Hardee’s of 52nd & Aberdeen Hampton, VA 15 | ENTERPRISER Fall 2013 Region 2 Sr. Regional Facilities Manager 35 Years Duncan Elliott Hardee’s of New Market Hampton, VA Cindy Horne John Smith Trudy Witherspoon Hardee’s of Manning Manning, SC Region 3 Director of Operations Hardee’s of French Quarter Lumberton, NC Janet Jones Hardee’s of Richland Highway Jacksonville, NC Virginia Shelnut Hardee’s of Lake City Lake City, SC Mike Zollo Region 3 Vice President 40 Years Tessie Cockrell Restaurant Development Admin. Mgr. Home Office “Working for BNE has been hard work, play, laughter, tears - all the emotions associated with a lifetime. It’s been an incredible 40 years. Thank you BNE for helping make my life’s journey so rewarding. God has truly blessed me.” Lillie Redden Hardee’s of Kingstree Kingstree, SC “Working with Boddie-Noell for the past 40 years has been great and successful. My secret for success is being loyal, dedicated, honest and respectful.” ENTERPRISER Fall 2013 | 16 Retirements Ron Bridges Sr. Director of Construction 13 years 20 years R on was hired as Director of Construction 13 years ago. He is retiring as Sr. Director of Construction in January, 2014. “BNE is the finest company I’ve ever worked for; the people and the company are the best in the industry.” “I have traveled most of the Eastern states; there are three I haven’t seen. After retirement my wife, Jenny, and I will spend a couple of months in Florida, travel to the states I’ve not seen, then spend some time traveling to countries in South America.” Lynette Davis Hardee’s of Denmark, Denmark, SC 35 years ynette began her career as a Cashier retiring August 19, 2013 as the GM at Hardee’s of Denmark, SC. Lynette states “Hardee’s afforded her opportunities she wouldn’t have gotten elsewhere. When BNE says they “believe in people,” they really do and she appreciates all they did for her and her family.” Lynette is enjoying babysitting her 2 year old grandson, but also plans to travel, relax and possibly do volunteer work. Mike Taylor Sr. District Manager 31 years A ngie was hired as an Accounting Assistant in 1993 and enjoyed the same position for twenty years before her retirement in October of 2013. “It’s been an honor to work here,” she says, “and it’s the friendships and family atmosphere I’ll miss most.” Angie and her husband purchased a townhouse in Myrtle Beach and are enjoying more golf, and less yard work. “It’s been a joy to come to work. Everybody here, all the way to the top including VPs call you by name and know who you are. I will miss that.” Debbie Powell Director of Loss Control, Home Office 35 years L 17 | ENTERPRISER Fall 2013 Angie Meredith Accounting Assistant, Home Office M ike started as a Manager in Aberdeen NC 31 years ago and will be retiring as a Sr. District Manager at the end of 2013. He states that BNE gave him an opportunity to utilize his talents working with people in the food industry where he has developed many employees who have advanced in the company. He says he’s never looked at this as simply a job, but more so of something that he really loves to do. After retirement he plans on working at a golf course in Pinehurst, NC. ken Wood District Manager 35 years I n July of 1978 Debbie was hired to operate the switchboard, and after 35 years she retired on July 31, 2013 from her position as Director of Loss Control. In between, she held various positions and was a part of many changes. “Debbie didn’t just experience change, she led change,” Bob Crumley, Sr. VP of Human Resources, emphasizes. “She responded to change, generated new ideas and sought out new procedures.” Debbie states, “I’ll miss the people a lot. I have many hobbies to pursue like camping, cooking, enjoying my place at the beach and spending time with my seven grandchildren.” K en started as an hourly Cook earning $2.27 an hour at Hardee’s of South College Rd., Wilmington, NC 35 years ago and retired as a District Manager on October 1, 2013. Ken states that BNE is a superior company and people don’t realize all the things they do for their people and the industry. He says BNE will continue to lead the way with the leadership of the next generation. Ken states it has been a joy to be a part of BNE for so many years. Now that he is retired, Ken plans on moving back to Conway, SC to be with his church family. Welcome Promotions Reggie Barnacascel Sr. Director of Construction MARY ANN Parks LINDA Matthis Promoted to Human Resource Manager Promoted to Senior HR Manager Cathy Cook Operations Manager at New Kent Winery Hardee’s honors BNE with award for Operations Excellence Hardee’s of Dorset Ave., in Virginia Beach, VA has received the 2012 Operational Excellence Award, one of only two given nationally this year to franchisees by CKE Restaurants Holding, Inc. T he Operations Excellence Award is based on three specific guidelines: an individual restaurant’s performance on platinum quality assurance audits, its score on an operational assessment and one or less guest complaints per month of the year. Mike Boddie, President of BNE’s Restaurant Division. Boddie said Terry Lewis, BNE’s VP of Operations, received the award from Steve Evans, VP of Franchise Operations. v “We’re extremely proud of this award and the great job General Manager Loretta Wilson and her team at this Hardee’s location did in earning this special distinction,” said From L: Monica DeCosta, Manager and Loretta Wilson, GM, Hardee’s of Dorset Ave. ENTERPRISER Fall 2013 | 18 Homefront James H. Waters Scholarships James H. Waters, the late Vice Chairman and Chief Administrative Officer of Boddie-Noell, realized the importance of education and its role in personal development. We continue to honor Mr. Waters and his beliefs by awarding scholarships, for the twenty-fourth year, through the James H. Waters Scholarship Program. We congratulate our past and current scholarship recipients and encourage the families of our employees to take advantage of this important benefit. In 2013, 13 students were awarded between $500-$1500 each through the James H. Waters and Betty Jean Oxendine Scholarship programs. In its 24 year history, this program has proudly donated over $501,700 to 497 deserving students. Zachary Connor Claire Fleming Kelly Garrett Travon Graves LaShay Henderson East Carolina University Greenville, NC East Carolina University Greenville, NC Big Sandy Community & Technical College Prestonsburg, KY Virginia Commonwealth University Richmond, VA Mary Baldwin College Staunton, VA Brittany Hood Hanna Jackson Robbie Jennette Lauren Knight Andrew Kosch Johnson C. Smith University Charlotte, NC East Carolina University Greenville, NC Wayne Community College Goldsboro, NC North Carolina State University Raleigh, NC UNC Wilmington Wilmington, NC Betty Jean Oxendine Scholarship Winner Catherine Matthis William Vaught Methodist University Fayetteville, NC Randolph Community College Asheboro, NC Boddie-Noell created this scholarship in memory of Betty Jean Oxendine, an employee with an exuberant personality who tragically lost her life at the young age of 18. Through this memorial scholarship in her honor, Boddie-Noell hopes to help other young people with promising futures achieve their goals in healthcare. Chelsea Lineberger Gaston College Dallas, NC 19 | ENTERPRISER Fall 2013 Congratulations to Chelsea Lineberger, this year’s winner. Chelsea is in the nursing program at Gaston College in Dallas, NC. United Way Platinum Award presented to Boddie-Noell B oddie-Noell Enterprises received The Platinum Award from United Way for our 2012 campaign. The Platinum Award is the highest campaign award that a business/ organization can receive as it exemplifies a stellar United Way campaign. United Way depends on companies like BNE to help sustain programs for those that need it the most. Thanks to BNE home office employees for their help in making the United Way campaign a success and attaining Platinum Award status for almost a decade. v From L: Craig Worthy (BNE), Kim Zdebiak (BNE), Jenny Mohrbutter – United Way Executive Director and Bob Boyd – United Way Executive Committee/Board of Directors. Ministry in a Minute Shared thoughts from your ministry team In Memory of Velacita Jones V Malachi 3:6 (NLT) “I am the LORD, and I do not change……” 6 What a powerful statement. God’s attributes do not change. The same God who loved you enough to put His son on the cross two thousand years ago still loves you with that same love today! elacita (Cita) was a Manager at Hardee’s of Hopewell #1 in Hopewell, VA and passed away on July 8, 2013. She always kept everyone laughing with her gorgeous smile. She dearly loved her siblings, family and her two sons and daughter were her life. Velacita will be greatly missed by her family and friends. v When you are troubled and facing difficulties, turn to God. You don’t have to worry about Him being in a bad mood or catching Him on a bad day. The God of love never changes. You can count on that! ENTERPRISER Fall 2013 | 20 Kayaking for a Cause: Red Cross I n October of 2012, Larry Williamson was sitting at home with his wife Carolyn sharing his thoughts about being privileged to serve on the board of the Fred Turnage Chapter of the American Red Cross in Rocky Mount. He had been deeply touched by the many stories he had heard about the Red Cross being there for so many when they personally needed it. With every experience he had become increasingly aware of just how many lives volunteers and members of the Red Cross touch on a daily basis. His thoughts and experiences moved him to want to do something personal to support this most worthwhile organization. An idea was born. The region of the Red Cross that serves Rocky Mount also serves fifteen counties along the coast of North Carolina, areas frequently impacted by natural disasters. To bring awareness and help raise much needed funds, Larry decided he would paddle (kayak) through all fifteen counties. Combining his spirit of adventure, a desire to support the Red Cross and his passion for the water, he began to make plans for a solo, 220 mile, 12 day kayak trip down the Intracoastal Waterway. “You cannot help but be touched by the commitment and the sincere desire of these individuals to be there for others when they need it the most. Family home fires, tornadoes and other disasters… most of us never really think how easy it could be for us to be the one impacted. Yet more and more I began to understand that this happens to someone on a daily basis. I could ignore it no longer.” Larry did not let the fact that he did not have the proper kayak or most of the gear he needed to make such a trip prevent him from moving forward. He presented the idea to his supervisor Bob Crumley, Sr. VP of Human Resources, and got the support of Boddie-Noell. Next he made a presentation to the board of the Red Cross, sharing with them what he was going to do. Now he was committed. Researching the area using Google Earth and trips to the coast, he began to finalize plans. On paper the idea was pretty straightforward: begin in Currituck County in Coinjock, and end twelve days later at the Hardee’s of Surf City, just above Wilmington. In reality, there are some things you just can’t plan for when scheduling a trip so far in advance. One was weather. Little did he know he would be making this trip in some of the stormiest weather of the summer. The first seven days Larry “most of us never really think about how easy it could be for us to be the ones impacted.” 22 | ENTERPRISER Fall 2013 paddled through rain and storms, at times battling white caps, 15-20 mph headwinds and waves of 3-4 feet. Days where he had planned to paddle 6-8 hours took 9-10. In all, the trip required approximately 83 hours of paddling. When asked what was the most memorable part of his adventure, Larry responded, “the support I received from so many people.” First of all, the trip would not have happened had it not been for the support of Boddie-Noell. Red Cross representatives met him at planned stops restocking his supplies of food and water, people opened their homes to offer him places to stay, strangers offered their support. And then there was Carolyn, who was there from the start and remained an active participant throughout the trip. Larry says if there was a supply item he needed, she made sure he had it. The many nights he planned to camp dwindled down to just one as Carolyn showed up at the end of most days to take him to a hotel for a good night’s rest. “It was quite an adventure,” Larry said, “and I look forward to the next one! Not only was it a lot of fun, we were able to raise a little over $9,400 to help the Red Cross be there for even more people in times of need.” v From L: Bob Crumley, Larry Williamson and Mayo Boddie, met at Hardee’s of Surf City the day Larry ended his kayaking trip. Loss Prevention & Safety Keeping Safe During the Holidays The holidays are a festive time of year. A time to give Thanksgiving for our great nation and to celebrate a Savior! But as the holiday season approaches, we should all pause to think about personal safety and theft prevention. Unfortunately, the holiday time of year also has the highest crime rates. Don’t let CRIME spoil your holiday. Below are some powerful, yet simple strategies to make your holidays the joyful times they should be. Personal Safety • When shopping, shop during daylight hours whenever possible. If you must shop at night, go with a friend or family member Ted Polensky Director of Loss Prevention, CFE • Park in well lighted areas and avoid parking next to vans or trucks where people can hide • When traveling, ask a neighbor to watch your home and don’t forget to have mail & newspapers stopped • When approaching your car, be alert of your surroundings and have your keys ready in hand • At the restaurants, follow all cash handling procedures. Don’t cut corners and create an opportunity for someone • If you must use an ATM, choose one that is located inside a mall, or welllighted location • At home, keep doors locked and be cautious of solicitors. If in doubt, don’t open the door • Avoid carrying your checkbook, cash, and credit cards all together in one wallet and don’t flash large sums of money in public Theft Prevention • Don’t leave valuables in plain sight. Store away your GPS, MP3’s, or cell phones • Keep all car doors locked and windows closed while in or out of your car • Lock packages in your trunk or out of plain sight At Boddie-Noell we care about each and every person and your personal safety and security are so vitally important. Remember, just a couple quick steps can make the difference. Happy Holidays! v Bring It Out of the Shadows If you have not done so yourself, have you ever heard of someone who slipped and fell and the first thing they did was look around to see if anyone saw it? We have a minor accident and for whatever reason we are embarrassed. This seems to be a natural reaction, and to be honest, most of us have done it at one time or another. How does this approach work for us in our restaurants? Not so well. If we have an accident in one of our restaurants the last thing we should do is try to hide it. First of all, we are required to report every accident we have regardless if someone was injured or not. It could be the situation that Larry Williamson Vice President of Asset Protection caused an accident for one person might represent a potential hazard for another person as well. When the accident is reported it gives us an opportunity to address the cause and take measures to prevent it from happening again. We should share information (not necessarily the name of the person) about an accident and its cause with everyone in the restaurant. Discussing accidents raises awareness and reinforces our commitment to safety. What was the last accident that happened in your restaurant? What steps were taken to prevent it from happening again? If you don’t know, ask. Let’s bring our commitment to safety and accident prevention out in the open, let’s talk about it! v ENTERPRISER Fall 2013 | 22 It’s Not Just Biscuits That Are ‘Rolling Out’ We recently introduced Fresh Baked Buns in our Hardee’s restaurants. Each District Manager traveled to one restaurant a week to oversee the roll-out of this new product, spending about three days training crew on the handling and preparation of the buns. The new buns are available on the 1/3rd pound Thickburgers, $6 Burgers and Hot Ham ‘n’ Cheese Sandwiches. Fresh Baked Buns are a continuation of the great quality line of products including Made from Scratch Biscuits, Hand Breaded Chicken Tenders and Black Angus Thickburgers that we consistently deliver to our customers. We are excited to see the possibilities the Fresh Baked Buns will create for Hardee’s. Mushroom ‘n’ Swiss Burger on Fresh Baked Bun Bacon Cheeseburger on Fresh Baked Bun Original Thickburger on Fresh Baked Bun